Dean says... Ling, I hope you are enjoying my Australian sweets as much as I'm enjoying my Volvo C30!
As easy as getting a Big Mac - pick the car, fill out the forms and HEY PRESTO... new car! As they say in Scotland, it's been "bra" (and not what you use to hold your best assets). Excellent delivery, good service all the way.
p.s. Hope you didn't choke on those cherries!
Dean
Editor Note:
Dean, REALLLLLY liked the raspberry truffle bar from Australia! Sounds like you are having a great time in the Volvo, hope it causes less wind than a Big Mac! You were a brilliant customer, despite being an ethnic Scottish :) I still can't figure your "bra" comment, sounds a bit rude, but maybe not. -
Ling
Customer Letter:
711
/
1523
Yvonne says... I had a lovely time on Ling's website, picking my Vauxhall Zafira and e-mailing Ling. She responds very quickly.
It was a no-hassle A* service. I will be using her website again. Good delivery, was the car supposed to have a full tank of fuel?
Yvonne
Editor Note:
Yvonne, thanks for the comments from the very north of England. No, the car wasn't supposed to have a full tank of fuel, you get the car, not diesel. If there is fuel (often there is) than it's a bonus. The way I keep my prices down is to cut all the stuff you don't need, and please note... if you get a "free" tank of fuel from a dealer than it is not "free", you certainly pay for it in the hidden costs. Glad you enjoyed my website :) -
Ling
Customer Letter:
710
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1523
John says... A very professional, timeous service from Ling. From the original email enquiry to the delivery of the Nissan Note to my doorstep, every aspect went according to plan. I have recommended Ling to all my colleagues within North Lanarkshire council who are also looking for personal leasing.
John
Editor Note:
Well, I am so pleased to be able to promote my business in Scotland - I get attacked often by Scottish motor dealers for "invading" their area, one even said I was ignorant because I had never heard of the Highland Clearances. I thought that was a pre-reg car sale by Arnold Clark! I'm Chinese, not Scottish, sorry! I imagine the Scottish are not familiar with every Japanese massacre of Chinese, either. So... it's with pleasure I look forward to members of North Lanarkshire Council logging on my website, and with pleasure that we ignore the political nutters :) -
Ling
Customer Letter:
664
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1523
Gavin says... Great service and good communication. Dealing with "the boss" means things get done and in a timeworthy fashion. I must sound like "the boss" that I am with that comment! My Citroen Berlingo was delivered within 1 week, with half tank of fuel. Thanks Ling, do you pay referral fees?
Gavin
Editor Note:
Gavin, no, I don't pay referral fees, as my prices are so close to the bone that I do not have margin. Plus I refuse to increase costs for referred customers, just to generate some commission for referrers. Sounds terrible? I just cannot really do much about this. Berlingos usually arrive fast as hell, Citroen are good at this. Thanks, Boss! :) -
Ling
Customer Letter:
594
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1523
Stephen says... What can I say? Fantastic service!
Thank you so much for all your help, the family are loving the new Vauxhall Zafira. The car was delivered on-time and it looks great! I loved the personal service that you offer, and you were always very prompt in responding to my questions and demands. Delivery was excellent, shame there were no car mats provided.
Thank you again and I look forward to arranging my next car with you.
Stephen
Editor Note:
Stephen, thanks for very kind letter. Well, you know how much dealers charge for car mats? They are a fortune. Where possible I try to get the finance companies to "throw them in" and often they arrive in a pack after the car. But I refuse to charge you an extra £50 just for a few poxy mats. Really, I recommend £5 at Halfords :). Hope you enjoy the Zafira, they are great cars and so cheap! -
Ling
Customer Letter:
575
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1523
Neil says... The Skoda Fabia is superb. Fast and economical. Great service from you, as promised. No need to go anywhere else. Everything was as it should be when getting a new car and there is no need to worry about depreciation.
Neil
Editor Note:
Neil, yep, these Skodas are pocket rockets. Everyone who has had one, loves it. It is like a GTI Skoda. Anyway, glad you were bloody pleased with my service, thanks for the letter! -
Ling
Customer Letter:
514
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1523
Martin says... "Ling, the Mazda RX-8's here - just going for a drive. Catch ya later!!!!"
... (later)...
Ling, the car's excellent, had a good drive and it's just what I expected and wanted. I can't thank you enough, I thought that getting a car would be a nightmare. On the contrary, It really has been a pleasure doing business with you from start to finish(All done from Iraq by Fed-Ex! Martin arrived back in the UK on the day he collected his car and wrote this! - Ling). I can't wait till I need a replacement because I know exactly where to come and I'll be recommending you to anyone that will listen! I'll get a pic for you soon (without my big machinegun) but it's pissing down with rain at the moment. Thanks again.
p.s. Tell Suzie at your dealers, that if she wants to see my big gun, she only has to ask! ;0)"
Martin
Editor Note:
Martin is one of my favourite customers this year. He is a Private Military Contractor in Iraq, so I have withheld his name and address in case any car-rrazy Muslims want to pop his clogs (no offence to sensible Muslims). Without people like Martin, no way would the US or UK Army be able to operate in Iraq, they are providing the security for people like British Government officials, industry big-wigs, TV and press and even the military itself! PMCs also enable ordinary Iraqis to get on with semi-normal lives and they are enabling rebuilding of the infrastructure of Iraq. Also, they spend a lot of time to assist training Iraqi law and order forces. Do not confuse British PMCs with American PMCs. As ever, British ones operate much more low-profile and sensibly. All are professionals and most are ex-special forces or elite military, or other specialists... these are salt of earth!
Here are some lovely pics of Martin doing his job out in Iraq, and he says "I've never lost a car out here...had a few bumps, scratches and holes put in them but never had one stolen!"
Well, glad Martin isn't planning to take his RX-8 to Iraq. With the common knowledge that these RX-8 engines blow up from time to time, the Mazda might be confused for a roadside IED! Zoom, zoom, boom!... hehehehe,
Please note that Mazda UK have applied pressure to my suppliers behind my back and blacklisted me from supplying more Mazdas, despite having many, many 100% happy and loyal customers who enjoy the cars, like Martin. Mazda UK's tactics are totally unethical, bullying, restrictive and unfair. Instead of saying what they want to me, directly... they insist suppliers stop dealing with me and they attack me behind my back - so I cannot challenge them! This is cowardly behaviour. Just to let you know what I have to put up with from these big companies trying to strangle me -
Ling
Customer Letter:
477
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1523
Kevin says... "I was initially slightly apprehensive of doing business with this somewhat bonkers Chinese lady with the unconventional website - however Ling offered the best deals around - no one could even get close to her quote! Ling offers the kind of customer service that I would happily pay more for, she even gave me her mobile number!!! Ps. car is also fantastic."
Kevin
Editor Note:
Ah, this illustrates my point to other car dealers, Kevin. Car is secondary to service!!! Anyway, the dealer did mess up on delivery and caused a delay due to the transporter breaking down on way to Edinburgh. Not that that was the dealer fault, but their communication was slow. Still, it got there 1 day late, so not too bad. Zoom, zoom! -
Ling
Customer Letter:
468
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1523
Harry says... "Personal Contract Hire was a completely new concept for me, and as an elderly gentleman entering his second childhood and getting a long wanted sports car (!) it was reassuring to be dealing with ONE person who seemed genuinely interested and who answered all my queries promptly.
The paperwork was a minimum and email communication great. All in all I am very pleased with the service and the car - it's just a pity I have no hair to blow in the wind!
Delivery of my car was good, I only met the delivery driver but the car was well prepared and came with petrol in the tank!"
Harry
Editor Note:
Harry, you were the most polite and charming customer I have dealt with all year! You even tell me you have special name for Sundays "Henry", hehehe. This is your real name, and you tell me off when I use it! Thanks for being so kind to me and for sending such nice emails! Glue your wig on!!! -
Ling
Customer Letter:
429
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1523
Daniel says... "Thank you very much - the Zafira is working out great. Jon was very helpful when you were away in China. And now I've got four free keyrings (complete with nuclear rocket) - what else could I possibly need?"
Daniel
Editor Note:
Exactly, Dan! Yep, another satisfied cheap Zafira customer (cheap Zafira - not cheap customer, even though you are in Edinburgh :). These Vauxhall Zafiras have been incredibly popular - brand new model and the cheapest 7-seater available. Plus free aircon on the Diesel Life model. Brilliant, eh? Plus, please note!!! I did LOADS of work from China, each day clearing over half the emails. That's the benefit of a proper electronic sales system - good, eh? -
Ling
Customer Letter:
374
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1523
Allan says... "Ling, just to let you know that the Mazda 6 has arrived and to thank you for your excellent service."
Allan
Editor Note:
Allan, glad you like your new Mazda 6. Very pleased to receive praise from a firm like yours which specialises in implementing Quality Management Systems ISO 9001-2000. Also, I'm always happy to deal with people from Autonomous Scottish Region, despite fact I often need to translate telephone messages -
Ling
Customer Letter:
294
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1523
Graham says... "Ling is fab. The personal touch is much better that dealing with faceless wonders in other companies - very reasonable too!!"
Graham
Editor Note:
I am F-A-B because I am having Thunderbird Nuclear Missile Truck, hehehe. Note that my "personal touch" is down telephone and on web, not in person! Enjoy SAAB! -
Ling
Customer Letter:
234
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1523
Karen says... We were going to phone you today to thank you for your help, Ling! The 2 x Shoguns are fab. We are delighted with them and delighted with the deal you managed to get for us. Neal at the dealer was really helpful and delivery was very prompt. We will definitely recommend you, Ling. You are great, your marketing is great, most of all YOUR DEALS ARE THE BEST!! Thanks,
Karen
Editor Note:
Ho, another Scottish! It is great to be complimented on my marketing by a marketing company! Thanks! Glad you like the 2 x Shoguns, Karen. Look forward to snow in Edinburgh so you can try them out, eh? -
Ling
Customer Letter:
222
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1523
Dale says... I want a van! I want it cheap! I want it soon! I want it delivered with no hassle! Who do I call? - LING!!!
Delivered? YES!
Value for money? OUTSTANDING!
Would I go anywhere else? YOU WOULD HAVE TO HOLD A GUN TO MY HEAD!
Ling wins everytime. Unbeatable value, top service and a human. None of your smarmy sales rubbish! Ling for PM!
Dale
Editor Note:
Dale, thanks especially for note explaining how to pronounce your name. It is remarkably similar to certain Welsh railway station. If you ever need any help with Chinese, please to ask me... "Ling for PM!" Wah, this is first time anyone suggests THAT! My closest link with PM is that my nuclear rocket truck is in Tony Blair's constituency at Sedgefield, by A1(M). Enjoy Citroen Dispatch, Dale -
Ling
Customer Letter:
216
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1523
Alan says... Ling has to be the craziest woman I've met. From the moment I found her website, I had a feeling we'd end up leasing our next car through her. What a breath of fresh air...
Good fun but totally professional at the same time. If anyone reading this has doubts, then don't!!! Ling is 100% trustworthy and delivers on her promises... I still think she's crazy, though!
p.s. The VW dealer needed Ling and us to chase them, they were average and showed no initiative.
Alan
Editor Note:
You are damn lucky, Alan, I take this "crazy" as compliment! So no retalliation. Actually, you were very nice customer to deal with, thank you for renting new VW Passat, I am sure you will be very pleased with it. Re Dealer: People reading this should note that YOU insisted to choose to use YOUR local dealer Alan, rather than my normal VW supplier who is top-notch! So I am afraid that was own goal in Scottish football tradition -
Ling
Customer Letter:
214
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1523
Dale says... My new VW Passat was delivered in lightning speed, in perfect condition on the back of a truck, bang on time. The delivery service was courteous and helpful. Zero hassle, zero problems - and cheaper than any rival with excellent communication all the way. Nothing was too much for Ling to handle. I have sung her praises to all!!!
Simply put - LARGE COMPANIES = Problems and cost more; LING = You get what you want, cheaper, when you want it, with ease and no pressure or hassle - what joy! I will never order from anywhere else again. The only problem is the sweets are YUK. I like chocolate.
Dale
Editor Note:
Another sweet cruncher! I am going to put filter on website: ONLY CUSTOMERS WHO SUCK SWEETS ALLOWED. Subtle flavours of red and green tea and ginger dissolve onto tongue for taste-buds to savour, if sucked. Flavour crashed down throat if chewed. Please to be more gentle with gob. By the way, I am glad you like car, Dale, even though I cannot say your surname - it is damn bloody foreign name - it was a pleasure to have you as customer -
Ling
Customer Letter:
206
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1523
Chris says... Ling, hi! I've been meaning to email for a while. Many thanks for getting me sorted with my new Mini One. I'm well chuffed with it, especially as I've never had a brand new car to drive before. All my mates are jealous. I will be recommending you, and I will see you again in 2 years time for the next one.
Chris
Editor Note:
I've never sold car to Trappist Monk before! Chris, this is when I am most pleased, when my prices mean Holy customer can drive brand new car for first time. This is so much more cost-effective than buying and you can budget exactly... Also, please take care driving home to Holy Island. If tide is in, Mini may float over to Norway! -
Ling
Customer Letter:
189
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1523
Alan says... Ling's website is the best there is... it's brilliant and after visiting it, there is no way we could have ordered our car from anywhere else!
For the record, she also gave us the BEST PRICE for our new VW Passat. We must have tried over 30 companies. Very, very happy!!! :-)
Alan
Editor Note:
Hehehe, why try 30 other sites? Just read the letters on this page, that would have saved you so much time and trouble, Alan. Thanks for the sweet comments. Brand new VW Passat on way -
Ling
Customer Letter:
117
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1523
Gladys says... Hello Ling,
You were so helpful and so nice on the phone, it was a pleasure doing business with you. I appreciated the speed with which you completed the leasing of the Almera. The driver was very polite and the car was delivered on time and in good order. The dealer was excellent. Thank you for everything.
Gladys
Editor Note:
Gladys, I am SO pleased you are happy. You are very nice customer. And dealer does good job, too! Amazing day when Nissan dealer beats Honda dealer (see letter 3 down) -
Ling
Customer Letter:
116
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1523
Babs says... Ling,
I love your web site. It's the only one that's ever kept my attention for so long that I bought a car. I even get a free lunch!! Eating is my favourite hobby! I'm sure I'm going to love my new MX-5 just as much!
Babs
Editor Note:
Babs, I enjoy chatting to you and so pleased you swapped old Clio for brand new Mazda MX-5 for such little money. If customer happy, makes me eel happy!! -
Ling
Ling, I hope you are enjoying my Australian sweets as much as I'm enjoying my Volvo C30!
Editor Note:
Dean, REALLLLLY liked the raspberry truffle bar from Australia! Sounds like you are having a great time in the Volvo, hope it causes less wind than a Big Mac!
I had a lovely time on Ling's website, picking my Vauxhall Zafira and e-mailing Ling. She responds very quickly.
A very professional, timeous service from Ling. From the original email enquiry to the delivery of the Nissan Note to my doorstep, every aspect went according to plan. I have recommended Ling to all my colleagues within North Lanarkshire council who are also looking for personal leasing. 
Great service and good communication. Dealing with "the boss" means things get done and in a timeworthy fashion. I must sound like "the boss" that I am with that comment! My Citroen Berlingo was delivered within 1 week, with half tank of fuel. Thanks Ling, do you pay referral fees? /small.gif "Car")
The Skoda Fabia is superb. Fast and economical. Great service from you, as promised. No need to go anywhere else. Everything was as it should be when getting a new car and there is no need to worry about depreciation. 
"Ling, the Mazda RX-8's here - just going for a drive. Catch ya later!!!!"
"Personal Contract Hire was a completely new concept for me, and as an elderly gentleman entering his second childhood and getting a long wanted sports car (!) it was reassuring to be dealing with ONE person who seemed genuinely interested and who answered all my queries promptly.
"Ling, just to let you know that the Mazda 6 has arrived and to thank you for your excellent service." 
"Ling is fab. The personal touch is much better that dealing with faceless wonders in other companies - very reasonable too!!" /small.gif "Car")
I want a van! I want it cheap! I want it soon! I want it delivered with no hassle! Who do I call? - LING!!!
Ling has to be the craziest woman I've met. From the moment I found her website, I had a feeling we'd end up leasing our next car through her. What a breath of fresh air.../small.gif "Car")
Ling, hi! I've been meaning to email for a while. Many thanks for getting me sorted with my new Mini One. I'm well chuffed with it, especially as I've never had a brand new car to drive before. All my mates are jealous. I will be recommending you, and I will see you again in 2 years time for the next one. 
Hello Ling,/small.gif "Car")
Ling,
