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Code Of Conduct

We live inside our car leasing website all day Monday to Friday 9am-6pm. We are a broker not a lender. - We are LINGsCARS.com, accept no substitutes

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Ling Valentine, UK's car leasing queen

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At LINGsCARS.com we are committed to complying with industry legislation and regulation, working hard to ensure that we follow strict codes of conduct when speaking to and advising our customers.

But what do these codes of conduct mean to you as the customer? They mean you can be safe in the knowledge that we carry out business in an honest and trustworthy manner at all times.

Financial Conduct Authority (FCA)

LINGsCARS.com Limited is authorised and regulated by the Financial Conduct Authority (FCA). The Financial Conduct Authority is the conduct regulator for 56,000 financial services firms and financial markets in the UK.

The FCA work to protect consumers in a wide range of ways, specifically by ensuring firms put their customers at the heart of their business by offering appropriate products and services and putting customers’ protection above the firms’ own profits or income.

As an FCA regulated firm, we must follow the rules set in its handbook. The FCA handbook sets out business standards we must abide by, as well as how we must deal with any complaints we receive.

The FCA handbook is divided into key sections which include, but aren’t limited to:

High Level Standards which includes information on record keeping, fees, senior management arrangements and systems and controls Business Standards which details rules on communicating with clients, financial promotions, preparing product information and cancellation procedures Regulatory Processes which includes information on Auditors, FCA Approved Persons and reporting requirements Redress Dispute Resolution which ensures we are treating complainants fairly and complying with record keeping requirements

To view the handbook for yourself, download it from the FCA handbook website.