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Information Notice

We live inside our car leasing website all day Monday to Friday 9am-6pm. We are a broker not a lender. - We are LINGsCARS.com, accept no substitutes

UK's car leasing queen Ling Valentine

Ling Valentine, UK's car leasing queen

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To proceed with brokering a vehicle contract hire/consumer credit finance request, we are obliged to bring the following information to your attention:

We are LINGsCARS.com and our registered office is:

15 Riverside Studios,
Newcastle Business Park,
Newcastle Upon Tyne,

We are a broker of vehicle finance for regulated contract hire and consumer credit finance.

We are regulated by the Financial Conduct Authority. Registered No: 721481

We are a broker, not a lender.

Charges and Cancellation

We charge a fee of £225.00 inc VAT for our Brokering Services.
This is payable upon the ordering of the vehicle in one lump sum by bank transfer, or card payment via our lingo system

You are entitled to a 14 day cooling off period. For car leasing this usually starts from the day your contract has been signed and approved by the finance company. If you wish to cancel the order before you have received your lease car then you will need to send a written note of cancellation via email to sales@lingscars.com. Depending on the timeline of your order, you may be liable to pay a cancellation charge from the supplying dealership.

We may charge a fee for cancellation but this will be to the discretion of the supplier/dealer.

(This does not affect your right to cancel your finance agreement within any cooling-off period, in accordance with the Distance Marketing Directive.)


Delivering excellent service to our customers is our number one priority at LINGsCARS.com Limited. However, we do recognise that things may occasionally go wrong, and you may feel you have cause to complain. Receiving your feedback is important to us as it enables us to learn from any mistakes and, where possible, to improve our service.

You can raise a complaint with us by email, phone or letter using the following contact information:

In writing: 15 Riverside Studios, Newcastle Business Park, Amethyst Road, Newcastle Upon Tyne, NE4 7YL

By phone: 0191 460 9444

By Email: sales@lingscars.com

How we will handle your complaint

We will:

a. Endeavour to resolve your complaint as quickly as possible

b. Acknowledge your complaint promptly and in writing (usually by email but are happy to send work with your communication needs.

c. Provide you with a final response to your complaint within 8 weeks of receipt.

If we cannot reach a resolution

a. If you are dissatisfied with our response, you can refer your complaint to the Financial Ombudsman Service (FOS). You must do so within 6 months of our final response. The Financial Ombudsman Service is free and impartial, and you are entitled to contact them at any stage of your complaint. More information can be found at

If you have a complaint about your lender

a. You can also raise a complaint directly with your lender. The complaints process for your lender will be set out within the agreement you have with them. If you have any questions or require any assistance with this, please let us know.