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100% verified and true reviews from
5292 customers!

Audi A5 Sportback Leanne Dobson
20/05/2018
10 / 10

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Leanne Dobson of Leeds, who had a new White Audi A5 Sportback on 20/05/2018

Overall: 10 / 10

Delivery Person Comments

Very polite and friendly
Ford S-Max Jon Henderson
22/05/2018
10 / 10

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Jon Henderson of Bookham, who had a new Magnetic grey Ford S-Max on 22/05/2018

Overall: 10 / 10

Delivery Person Comments

On time and called in advance, friendly, handled issue very well.

Missing Comments

Wrong reg plate!
Audi A5 Sportback Skidders Skidmore
19/05/2018
8 / 10

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Skidders Skidmore of Tonbridge, who had a new Black Audi A5 Sportback on 19/05/2018

Overall: 8 / 10

Improvements

One comment, the car was delivered from Tyneside which was 351 miles away and consequently there were dead insects over the bonnet which at first looked like scratches but I suppose if you are driving on motorways at motorway speeds you are going to get the odd insect.
Renault Captur Jeff Shade
17/05/2018
8 / 10

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Jeff Shade of Solihull, who had a new Oyster Grey Renault Captur on 17/05/2018

Overall: 8 / 10

Mercedes GLA-Class Chris Welsh
18/05/2018
8 / 10

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Chris Welsh of Edinburgh, who had a new Canvasite Blue Mercedes GLA-Class on 18/05/2018

Overall: 8 / 10

Cleanliness Comments

fine, he washed it after the drive up

Overall Comments

Friendly driver, let me know in advance when arriving.
Audi A5 Coupe Dave Simpson
17/05/2018
8 / 10

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Dave Simpson of Sheffield , who had a new Brilliant Black Audi A5 Coupe on 17/05/2018

Overall: 8 / 10

Cleanliness Comments

Had dead insects from driving on the motorway.

Overall Comments

Would have preferred if the car was delivered on a truck so it would of had 0 miles on the clock and no dirt at all.

Improvements

Just delivered on a truck.
Seat Ateca Mel Holloway
17/05/2018
8 / 10

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Mel Holloway of Coventry, who had a new Lava Blue Seat Ateca on 17/05/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly, discussed car and how it works..

Delivery Punctuality Comments

Brilliant.. car arrived st 9.20 am ..

Overall Punctuality Comments

Brilliant.. car arrived st 9.20 am ..

Cleanliness Comments

Car was immaculate inside.. and very clean on the outside...

Damage Comments

No , none.

Overall Comments

Man was very helpful... and friendly.. answered any questions that I asked.

Delivery Communication Comments

Fab, you have always kept me updated through the whole process.

Improvements

Nothing.
Volkswagen Golf Rachel Marchant
16/05/2018
8 / 10

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Rachel Marchant of Marlow, who had a new Deep Black Pearl. Volkswagen Golf on 16/05/2018

Overall: 8 / 10

Delivery Person Comments

He was a very nice, friendly person.

Delivery Punctuality Comments

Driver kept me updated through the day on his ETA and arrived on time.

Overall Punctuality Comments

Driver kept me updated through the day on his ETA and arrived on time.

Cleanliness Comments

Th driver had given it a wash and dry before he delivered it to me. Interior was very clean too.

Overall Comments

It was quite a quick handover but there wasn’t much to go over as my new car was very similar to my old car.

Missing Comments

Apart from above warranty book/delivery form all is present.

Improvements

Providing the warranty book/delivery note - I didn’t know I was meant to have these!
Skoda Octavia Neil Gordon
10/05/2018
6 / 10

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Neil Gordon of Ashington, who had a new Blue Skoda Octavia on 10/05/2018

Overall: 6 / 10

Cleanliness Comments

Thought it was dirty compared to previous new cars I have received.

Missing Comments

There is no service log in the pack so no idea of service intervals or any means of recording it when due. Also as I took out maintenance and service contract was expecting some info on that but nothing so have no contact details.

Improvements

Be useful to have a checklist of what is actually supposed to be in the car.
Volvo S60 Peter Funnell
14/05/2018
8 / 10

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Peter Funnell of Romsey, who had a new Magic Blue Volvo S60 on 14/05/2018

Overall: 8 / 10

Missing Comments

Car was driven down from suppliers who were in Hull.
Seat Leon Jack Donalson
14/05/2018
8 / 10

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Jack Donalson of Newcastle Upon Tyne, who had a new Midnight Black Seat Leon on 14/05/2018

Overall: 8 / 10

Improvements

Exterior could of been cleaner.
BMW 4-Series Coupe Graeme Gillis
14/05/2018
8 / 10

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Graeme Gillis of Blackheath, who had a new Glacier Silver BMW 4-Series Coupe on 14/05/2018

Overall: 8 / 10

Delivery Person Comments

Ronnie is a really friendly & reliable guy - he rang me the day before the delivery advising of the time, and then arrived bang on time.

Improvements

It was great, everything went like clockwork.
Nissan Qashqai Alex Sloane
03/05/2018
8 / 10

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Alex Sloane of London, who had a new Black Nissan Qashqai on 03/05/2018

Overall: 8 / 10

Seat Arona Will McGonagle
11/05/2018
8 / 10

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Will McGonagle of London, who had a new Urban silver Seat Arona on 11/05/2018

Overall: 8 / 10

Volvo XC40
11/05/2018
8 / 10

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of , who had a new Osmium Grey Volvo XC40 on 11/05/2018

Overall: 8 / 10

Dealer Service Comments

Didn’t even know who they are!

Missing Comments

Volvo dealer didn’t provide the PIN for interactive services. Had to chase local dealer, who sorted it, but said supplying dealer should have done it.

Improvements

Maybe connect us with the supplying dealer
Audi A4 Avant Maureen Jamieson
02/05/2018
8 / 10

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Maureen Jamieson of Whitley Bay, who had a new Ibis White Audi A4 Avant on 02/05/2018

Overall: 8 / 10

Delivery Person Comments

guy was pleasant & explained dash board equipment etc

Delivery Punctuality Comments

as previous on time

Overall Punctuality Comments

as previous on time

Cleanliness Comments

car was clean etc - but was raining when delivered - guy did offer to has car washed - no point due to rain

Overall Comments

delivery guy turned up at time estimated

Missing Comments

not aware anything being missing

Improvements

I have no issue with delivery process
Volkswagen Up Theresa Lewis
10/05/2018
10 / 10

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Theresa Lewis of Brecon, who had a new Tornado Red Volkswagen Up on 10/05/2018

Overall: 10 / 10

Improvements

It would have made whole process perfect if I'd had the ETA perhaps 24 hours before delivery. As it was, I was 'phoned by driver when he was about one hour away, which happened to be fine for me. But if I'd had to go out it would have presented a big problem.
Volkswagen Tiguan Paul Mcadam
10/05/2018
10 / 10

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Paul Mcadam of Sacriston, who had a new Pure White Volkswagen Tiguan on 10/05/2018

Overall: 10 / 10

Improvements

Nothing, everything was as expected and informed.
Seat Arona Rick Lewis
10/05/2018
10 / 10

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Rick Lewis of Flitwick, who had a new White Seat Arona on 10/05/2018

Overall: 10 / 10

Nissan Qashqai Tim Hazell
10/05/2018
10 / 10

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Tim Hazell of Consett, who had a new Flame Red Nissan Qashqai on 10/05/2018

Overall: 10 / 10

Audi A4 Scott Stevenson
10/05/2018
8 / 10

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Scott Stevenson of Glasgow, who had a new Brilliant Black Audi A4 on 10/05/2018

Overall: 8 / 10

Volvo S60 Mahir Kaskavalci
08/05/2018
8 / 10

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Mahir Kaskavalci of King's Lynn, who had a new Onyx Black Volvo S60 on 08/05/2018

Overall: 8 / 10

Delivery Person Comments

Very kind and helpful.

Cleanliness Comments

The front end of the car was dirty.
Renault Captur Paul Hodgson
09/05/2018
6 / 10

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Paul Hodgson of Bowburn, who had a new Boston Blue Renault Captur on 09/05/2018

Overall: 6 / 10

Cleanliness Comments

Not a huge issue as the car didn't smell but found some ash on the back seat and drivers side window. We know someone had been smoking as I later found a lighter down by the drivers seat.

Missing Comments

service book

Improvements

I know not your fault but delivery was about 5 weeks late
Volvo V40 Andy Harding
09/05/2018
8 / 10

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Andy Harding of Northallerton, who had a new Onyx Black Volvo V40 on 09/05/2018

Overall: 8 / 10

Delivery Person Comments

Top bloke had a good old chat.

Delivery Punctuality Comments

On the exact time he phoned to say he’d be there.

Overall Punctuality Comments

On the exact time he phoned to say he’d be there.

Overall Comments

Love my new car.

Improvements

On the service I received yesterday nothing bag needs improving, if anyone says otherwise they are far to fussy.
Seat Arona Caroline Groom
08/05/2018
8 / 10

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Caroline Groom of Huddersfield, who had a new Desire Red with Black Roof Seat Arona on 08/05/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly

Cleanliness Comments

Outside was dirty- had to go through car wash

Overall Comments

Fine, delivered on time and called to say what time he’d be there
Seat Leon Neill Brookman
04/05/2018
6 / 10

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Neill Brookman of Basingstoke, who had a new Nevada white Seat Leon on 04/05/2018

Overall: 6 / 10

Delivery Punctuality Comments

Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared

Overall Punctuality Comments

Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared

Cleanliness Comments

Car was pretty dirty when it succeed

Dealer Service Comments

No communication from the dealer

Delivery Communication Comments

No communication from the dealer

Improvements

Given a rough time and made sure the car was cleaned before delivery
Jeep Renegade Rach Morgan
04/05/2018
10 / 10

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Rach Morgan of Bridgend, who had a new Solar Yellow Jeep Renegade on 04/05/2018

Overall: 10 / 10

Improvements

Absolutely nothing. Smooth from start to finish
Mercedes C-Class Coupe Kate Mills
03/05/2018
8 / 10

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Kate Mills of Chippenham, who had a new Polar White Mercedes C-Class Coupe on 03/05/2018

Overall: 8 / 10

Overall Comments

The car was a day late because it wouldn't start but they did keep me well informed so it wasn't too muc of an issue
Skoda Octavia Phil Thompson
03/05/2018
8 / 10

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Phil Thompson of Bedlington, who had a new Black Skoda Octavia on 03/05/2018

Overall: 8 / 10

Overall Comments

Although I saw and signed a delivery form I was told I could not have a copy so I have no physical or digital copy of what was signed.
Nissan Qashqai Ste Mellor
03/05/2018
8 / 10

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Ste Mellor of Widnes, who had a new Vivid Blue Nissan Qashqai on 03/05/2018

Overall: 8 / 10

Cleanliness Comments

Wheels look liked they were old and had mud splashes round the bottom of the car.

Improvements

Just to make sure the car looks like a new car when it's delivered.
Fiat 124 Spider Hilary Gallo
03/05/2018
8 / 10

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Hilary Gallo of BUNTINGFORD, who had a new Argento Grey Fiat 124 Spider on 03/05/2018

Overall: 8 / 10

Delivery Punctuality Comments

Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.

Overall Punctuality Comments

Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.

Damage Comments

Scratch on bonnet and water greening around hood that could have been cleaned - not an issue but had to be noted.

Dealer Service Comments

No contact so difficult to say

Improvements

Given me a 1 hr rough window or an ability to track driver
Peugeot 3008 Lina Tanna
03/05/2018
8 / 10

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Lina Tanna of Watford, who had a new Nera black Peugeot 3008 on 03/05/2018

Overall: 8 / 10

Improvements

Efficient, punctual and value for money service from Ling and team. Many thanks
Ford Focus Martin Dawes
03/05/2018
8 / 10

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Martin Dawes of London, who had a new Deep impact blue Ford Focus on 03/05/2018

Overall: 8 / 10

Delivery Punctuality Comments

Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.

Overall Punctuality Comments

Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.

Cleanliness Comments

Spotless on outside and majority of inside but some small marks on dashboard. These were easy to wipe off though.

Overall Comments

Friendly driver and car in good condition. Some small marks on interior dash board but cleaned these off myself easily.

Delivery Communication Comments

Kept very up to date on delivery by ling website but the deliverer of the car did not call me on the day as I requested.

Improvements

Call from deliverer of car on the day of delivery to let me know they were on the way.
DS DS3 Nik Kerry
02/05/2018
10 / 10

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Nik Kerry of Ringwood, who had a new sapphire DS DS3 on 02/05/2018

Overall: 10 / 10

Missing Comments

I can see the handbook in the door. I assume the warranty book is there. Will let you know shortly if it isn't.

Improvements

The only issue was that I didn't know payment was due in advance and was told day before that I needed to pay that morning. Apart, from that, all was perfect
Skoda Fabia Megan Moore
24/04/2018
6 / 10

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Megan Moore of Watford, who had a new Black Pearl Skoda Fabia on 24/04/2018

Overall: 6 / 10

Seat Arona Rich Tamblyn
08/12/2017
10 / 10

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Rich Tamblyn of Fareham, who had a new White Seat Arona on 08/12/2017

Overall: 10 / 10

Nissan Leaf Julie Roberts
30/04/2018
8 / 10

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Julie Roberts of Braintree, who had a new Pearl - Black Nissan Leaf on 30/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Driver called first thing and delivery time was accurate.

Overall Punctuality Comments

Driver called first thing and delivery time was accurate.

Cleanliness Comments

A bit dusty inside and interior glass needs a clean.

Overall Comments

Interior switch cover missing but later found in glove box.
Nissan Qashqai Sue Pritchard
27/04/2018
8 / 10

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Sue Pritchard of Elloughton, who had a new Magnetic Red Nissan Qashqai on 27/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Driver rang when 20 mins away.

Overall Punctuality Comments

Driver rang when 20 mins away.

Cleanliness Comments

Not showroom condition but clean.
Skoda Fabia Roy Holliss
27/04/2018
8 / 10

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Roy Holliss of Chepstow, who had a new Pacific Blue Skoda Fabia on 27/04/2018

Overall: 8 / 10

Delivery Communication Comments

Your information was excellent throughout. The delivery firm's communication was not nearly as good - one phonecall!

Improvements

send COMPLETE SPEC FOR THE CAR WHEN YOU KNOW IT IS TO BE DELIVERED,FOT INSURANCE PURPOSES.
Honda Civic Crooky Crook
27/04/2018
8 / 10

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Crooky Crook of Galashiels, who had a new Rallye Red Honda Civic on 27/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Actually arrived an hour earlier than estimated.

Overall Punctuality Comments

Actually arrived an hour earlier than estimated.

Cleanliness Comments

The car had been driven 206 miles prior to delivery so was dusty and had some muddy water splashes on the sides & tailgate.

Improvements

Car cleanliness was the only negative with the whole experience, and even then was not that bad.
Seat Ateca Steve Liddle
30/04/2018
10 / 10

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Steve Liddle of Crook, who had a new Lava Blue Seat Ateca on 30/04/2018

Overall: 10 / 10

Delivery Person Comments

No issues there.

Delivery Punctuality Comments

Arrived exactly when advised it would.

Overall Punctuality Comments

Arrived exactly when advised it would.

Cleanliness Comments

Attention to detail was very good.

Overall Comments

Could'nt fault the Delivery. Car arrived on time and in perfect condition. Delivery driver very personable.

Improvements

Absolutely nothing.
Nissan Qashqai David Gooch
27/04/2018
8 / 10

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David Gooch of Hertford, who had a new Gun Metal Nissan Qashqai on 27/04/2018

Overall: 8 / 10

Delivery Person Comments

Texted an hour before arrival and gave an informative intro to the car.

Delivery Punctuality Comments

Car delivered just after 8am which was very helpful.

Overall Punctuality Comments

Car delivered just after 8am which was very helpful.

Cleanliness Comments

Tip top condition

Damage Comments

It was pouring with rain which made the inspection a challenge but all looked good.

Overall Comments

Car delivered on the specified date but a guide delivery time the day before or earlier would have been appreciated rather than 9-5

Delivery Communication Comments

More accurate delivery time such as am / pm would have been appreciated.

Improvements

Better advance warning of proposed delivery time.
Volkswagen Golf R Lee Clarkson
27/04/2018
10 / 10

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Lee Clarkson of Goole, who had a new Indium grey Volkswagen Golf R on 27/04/2018

Overall: 10 / 10

Cleanliness Comments

Very good

Damage Comments

No
Skoda Superb Steve Tindle
25/04/2018
8 / 10

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Steve Tindle of Swindon, who had a new Energy Blue Skoda Superb on 25/04/2018

Overall: 8 / 10

Improvements

All good no compliments
Ford Kuga Jo Rice
26/04/2018
6 / 10

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Jo Rice of CHATHAM, KENT, who had a new Magnetic Ford Kuga on 26/04/2018

Overall: 6 / 10

Overall Comments

No phone call regarding ETA

Missing Comments

Service book, hand book, warranty

Improvements

Called
Audi A6 Avant Ian Paterson
20/04/2018
8 / 10

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Ian Paterson of Stockport, who had a new Brilliant Black Audi A6 Avant on 20/04/2018

Overall: 8 / 10

Delivery Person Comments

Friendly, clear, pragmatic.

Delivery Punctuality Comments

Lack of heads up.

Overall Punctuality Comments

Lack of heads up.

Cleanliness Comments

Inside excellent outside dusty

Damage Comments

Noted missing towing eye cover

Dealer Service Comments

Other than time, dust and cover felt like a good experience.

Overall Comments

They missed the final notification of time which I had to chase up. Car was very dusty and I was offered a cold water wash as a palliative but I declined and will wash when I normally would next.

Delivery Communication Comments

Good up to final time.

Missing Comments

Towing eye cover but predeclared.

Improvements

Notification of time, clean outside and towing eye cover in place
Volvo V40 Cross Country John Osorio
20/04/2018
6 / 10

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John Osorio of Northants, who had a new Black Volvo V40 Cross Country on 20/04/2018

Overall: 6 / 10

Cleanliness Comments

having been driven for 295 miles over night is was a bit dirty
Volkswagen Golf R Luke Turner
20/04/2018
10 / 10

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Luke Turner of Kent , who had a new White Silver Volkswagen Golf R on 20/04/2018

Overall: 10 / 10

Delivery Person Comments

Wasn’t Mark Baldwin was Trevor - very nice chap.

Delivery Punctuality Comments

I was bang on time!

Overall Punctuality Comments

I was bang on time!

Improvements

Nothing, I was quite difficult and you handled things brilliantly!
Volvo XC40 Simon Grimes
23/04/2018
10 / 10

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Simon Grimes of Oakham, who had a new Crystal White Volvo XC40 on 23/04/2018

Overall: 10 / 10

Seat Ibiza Charlie DUNN
20/04/2018
8 / 10

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Charlie DUNN of Sheffield, who had a new Black Seat Ibiza on 20/04/2018

Overall: 8 / 10

Delivery Person Comments

Delivery man was very pleasant and on time, explained bits and bobs about the car, called the evening before to confirm the time
Seat Leon Gareth Jones
23/04/2018
10 / 10

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Gareth Jones of Sunderland, who had a new Mystery blue Seat Leon on 23/04/2018

Overall: 10 / 10

Delivery Person Comments

Very friendly and patient when doing my checks. Very thorough with his explanation of controls.

Delivery Punctuality Comments

I received a text the day before delivery with a 30 minute window. He was on time.

Overall Punctuality Comments

I received a text the day before delivery with a 30 minute window. He was on time.

Cleanliness Comments

Was spotless.

Improvements

Was a very smooth handover.
Skoda Kodiaq Greg Walsh
23/03/2018
10 / 10

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Greg Walsh of , who had a new Energy Blue Skoda Kodiaq on 23/03/2018

Overall: 10 / 10

Cleanliness Comments

The driver went to get it washed before delivery.
Audi Q5 Dan Shaw
11/04/2018
8 / 10

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Dan Shaw of Corby, who had a new Mythos Black Audi Q5 on 11/04/2018

Overall: 8 / 10

Hyundai i30 Dan Churchill
20/04/2018
8 / 10

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Dan Churchill of , who had a new Engine red Hyundai i30 on 20/04/2018

Overall: 8 / 10

Cleanliness Comments

excess screen cleaner dried on screen

Overall Comments

Just a bit too early for delivery 7:30

Improvements

Slightly later delivery time
Nissan Leaf Chris Phillips
19/04/2018
10 / 10

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Chris Phillips of Liverpool , who had a new Arctic white Nissan Leaf on 19/04/2018

Overall: 10 / 10

Improvements

Nothing really over all very satisfied
Nissan X-Trail Mick Morgan
19/04/2018
8 / 10

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Mick Morgan of Liverpool, who had a new Gun Metallic Nissan X-Trail on 19/04/2018

Overall: 8 / 10

Ford Focus James Tunney
17/04/2018
? / 10

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James Tunney of Chester Le Street, who had a new Candy Red Ford Focus on 17/04/2018

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Very good dealer

Overall Comments

Good

Delivery Communication Comments

Very good

Missing Comments

No

Improvements

Nothing
Audi Q5 David Foggin
11/04/2018
10 / 10

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David Foggin of Sowerby, who had a new Brilliant Black Audi Q5 on 11/04/2018

Overall: 10 / 10

Delivery Person Comments

Friendly Helpful

Overall Comments

73milesonteclock Clean Nodamage

Improvements

No
Mercedes GLC Martin Jones
11/04/2018
8 / 10

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Martin Jones of Doncaster, who had a new Obsidian Black Mercedes GLC on 11/04/2018

Overall: 8 / 10

Cleanliness Comments

Room for improvement. I realise the car had been driven to us for delivery but the windscreen inside looked like it had been cleaned with a dirty floorcloth
Audi A5 Sportback Jeremy Evans
13/04/2018
8 / 10

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Jeremy Evans of Steeple Ashton, who had a new Black Audi A5 Sportback on 13/04/2018

Overall: 8 / 10

Delivery Person Comments

Happy positive helpful

Cleanliness Comments

We live in the country not easy to get a local clean

Damage Comments

5 chips agreed and noted on the delivery paperwork

Dealer Service Comments

Had issues with charges for service not as stated, had to challenge, dealer added vat to the price with no warning and failed to answer ling's challenge , cancelled deliver for recall with no detail then reinstated two days later with no explanation , ling's had to really work to get a simple explanation

Overall Comments

Helpful and thorough driver, had to take to station but not a problem on the day

Improvements

Na
Nissan Leaf Pete Clark
11/04/2018
8 / 10

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Pete Clark of Mansfield , who had a new Arctic White Nissan Leaf on 11/04/2018

Overall: 8 / 10

Delivery Person Comments

Very pleasant and tried to sort issues over the phone.

Delivery Punctuality Comments

Bang on time

Overall Punctuality Comments

Bang on time

Cleanliness Comments

Apart from the weather the drivers floor was dirty because of wet dirty shoes, would of been nice if a paper mat was there to prevent dirt.

Damage Comments

Non that could be seen.

Dealer Service Comments

Just a few bits missed.

Overall Comments

Delivery guy was nice but didn’t know anything about the car. Just found out the car. Arrived dirty but only because of the weather.

Delivery Communication Comments

Mostly excellent but didn’t hear anything on the day to confirm delivery and time from the agent.

Missing Comments

Plastic plug in the ceiling, now been delivered. Also the Nissan connect wasn’t set up, just found out, this has to be done pre delivery so the car can produce a signal to connect to the Nissan connect ev app. Haven’t been able to contact the dealer yet.

Improvements

Apart from wrapping the car and putting a ribbon on it, not much, you guys have been great. Thank you ????
Nissan Juke Stewart Metcalf
10/10/2017
10 / 10

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Stewart Metcalf of Sunderland, who had a new Blade Silver Nissan Juke on 10/10/2017

Overall: 10 / 10

Improvements

Excellent service
Volkswagen Golf GTI Martin Purcell
13/04/2018
8 / 10

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Martin Purcell of Harlow, who had a new Deep Black Volkswagen Golf GTI on 13/04/2018

Overall: 8 / 10

Delivery Person Comments

Courtney: Top bloke, very friendly and polite

Delivery Punctuality Comments

Arrived within about 2 minutes of when he said he would.

Overall Punctuality Comments

Arrived within about 2 minutes of when he said he would.

Cleanliness Comments

Exterior was a little bit grubby due to the rain
Seat Leon Dalvi Humzah
09/04/2018
8 / 10

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Dalvi Humzah of Hagley, who had a new Midnight Black Seat Leon on 09/04/2018

Overall: 8 / 10

Dealer Service Comments

Long delay in getting car from ordering wl dhave helped knowing that there would be a long delay .. woul dhave ordered a different car
Seat Leon Dalvi Humzah
09/04/2018
6 / 10

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Dalvi Humzah of Hagley, who had a new Midnight Black Seat Leon on 09/04/2018

Overall: 6 / 10

Overall Comments

COuld not get a rough time of delivery (am or pm ) would have been helpful rather than 9-5..
Audi A1 Joe Wilson
12/04/2018
8 / 10

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Joe Wilson of Motherwell, who had a new Brilliant Black Audi A1 on 12/04/2018

Overall: 8 / 10

Seat Ateca Pete Lightwood
12/04/2018
8 / 10

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Pete Lightwood of Newport, who had a new Mediterranean Blue Seat Ateca on 12/04/2018

Overall: 8 / 10

Cleanliness Comments

Raining when delivered but all appeared ok

Overall Comments

+ Delivered at time agreed as driver rang me the night before

Missing Comments

Note - I took a copy of the delivery note which I had signed. I do not think I would have received a copy otherwisw

Improvements

Copy of the delivery note provided as a matter of course
Audi A4 Avant Steven Granger
06/04/2018
10 / 10

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Steven Granger of Cambuslang, Glasgow, who had a new Ibis White Audi A4 Avant on 06/04/2018

Overall: 10 / 10

Seat Leon Jen Sykes
09/04/2018
10 / 10

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Jen Sykes of Morpeth, who had a new Monsoon Grey Seat Leon on 09/04/2018

Overall: 10 / 10

Missing Comments

As long as the warrently booklet is the maintenance programme booklet.
Kia Sportage Emma Anderson
10/04/2018
10 / 10

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Emma Anderson of Grange-over-sands, who had a new Phantom Black Kia Sportage on 10/04/2018

Overall: 10 / 10

Skoda Karoq Jackie Dootson
28/03/2018
10 / 10

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Jackie Dootson of Stockport, who had a new Metallic White Skoda Karoq on 28/03/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant , nice chap and we gave him a lift to our railway station , if his body odour had not been good he would have had to have walked

Delivery Punctuality Comments

Arrived on time despite awful weather

Overall Punctuality Comments

Arrived on time despite awful weather

Cleanliness Comments

Perfect

Damage Comments

Perfect

Overall Comments

Excellent driver rang with Approx time of arrival.

Missing Comments

Service Book

Improvements

Nothing
Nissan Juke Stuart Carpenter
09/04/2018
10 / 10

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Stuart Carpenter of Sittingbourne, who had a new Ink Blue Nissan Juke on 09/04/2018

Overall: 10 / 10

Delivery Person Comments

nice guy

Delivery Punctuality Comments

before lunch

Overall Punctuality Comments

before lunch

Cleanliness Comments

had it washed around the corner before he arrived

Overall Comments

very good polite driver

Missing Comments

WARRENTY CERTIFICATE
Citroen C3 Jon Malton
09/04/2018
10 / 10

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Jon Malton of Tyne And Wear, who had a new Red Citroen C3 on 09/04/2018

Overall: 10 / 10

Cleanliness Comments

The driver put the car through the car wash at the top of the street which was great.
Seat Leon Rew (Roo) Rees
06/04/2018
10 / 10

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Rew (Roo) Rees of Newcastle Upon Tyne, who had a new Midnight Black Seat Leon on 06/04/2018

Overall: 10 / 10

Delivery Person Comments

Friendly

Delivery Punctuality Comments

Rang with time and turned up as he said he would.

Overall Punctuality Comments

Rang with time and turned up as he said he would.

Cleanliness Comments

He got the car washed before dropping it to me.

Damage Comments

Not that I could see

Overall Comments

Nice friendly delivery agent - talked through the delivery sheet and asked me to have a good check of the car. Explained every tick box on the sheet. Very impressed.

Delivery Communication Comments

As above

Improvements

Nothing - very happy
Volvo V40 Annika Murray
06/04/2018
8 / 10

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Annika Murray of Newton Aycliffe, who had a new Black Volvo V40 on 06/04/2018

Overall: 8 / 10

Cleanliness Comments

Driver had dirty shoes, mat slightly muddy
Honda CR-V Claire Whetton
06/04/2018
6 / 10

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Claire Whetton of Crediton, who had a new Pearl - passion red Honda CR-V on 06/04/2018

Overall: 6 / 10

Cleanliness Comments

It had travelled over 416 miles so was bound to be a bit dirty

Damage Comments

No damage but the paintwork was extensively tarnished. Likely not due to delivery driver.

Missing Comments

Floor mats

Improvements

Whilst I completely understand that a delivery time is not provided a rough idea of am or pm the day before would be useful ????
Abarth 595 Tony Emery
04/04/2018
8 / 10

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Tony Emery of Birmingham, who had a new Record Grey Abarth 595 on 04/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Virtually on the dot

Overall Punctuality Comments

Virtually on the dot

Cleanliness Comments

Very clean inside, but very dirty after the motorway drive on the outside, was even one piece of bird poo!

Delivery Communication Comments

Rang and text to inform time

Improvements

A little outside wash before delivery would have been nice, especially after the motorway drive, just so that it sparkled on the drive down my road.
Honda Civic Sneck Nicholson
04/04/2018
8 / 10

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Sneck Nicholson of Newcastle Upon Tyne, who had a new Black Honda Civic on 04/04/2018

Overall: 8 / 10

Improvements

delivery was fine
Kia Niro Igor Ximenes Cabral Dutra
04/04/2018
6 / 10

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Igor Ximenes Cabral Dutra of London, who had a new Black Kia Niro on 04/04/2018

Overall: 6 / 10

Delivery Person Comments

Nice and friendly driver. Called me an hour before arriving and after delivery also confirmed the mileage via SMS.

Delivery Punctuality Comments

Arrived on time.

Overall Punctuality Comments

Arrived on time.

Cleanliness Comments

As I said before, the car was very dirty inside and outside. Not acceptable for a new car.

Dealer Service Comments

Main issue was all the dirt and mud when the car was delivered - I wouldn't expect this lack of care from the dealer.

Overall Comments

The car was very dirty inside and outside. Dealer didn't check the interior and driver didn't get the car washed before delivery. You expect a shiny new car and receive a very dirty one instead.

Delivery Communication Comments

Very good communication from Ling's team. I never talked to the dealer.

Missing Comments

My wife signed the delivery form but didn't receive a copy of it. Also there was no space to fill out any additional comments. Why don't we have a checklist as part of the delivery form?

Improvements

Valet before delivery; make sure the car was in perfect condition; include mats (even very cheap ones) to keep your new car clean. Be helpful if a problem arises instead of blaming the buyer for not filling out the delivery sheet - the dealer declined to pay for a valet even after I sent detailed pictures. All the issues above would've been so easy and cheap to fix and I'd have had the most amazing experience...
Audi A4 Avant Craig Carmichael
04/04/2018
8 / 10

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Craig Carmichael of Kirkintilloch, who had a new Ibis white Audi A4 Avant on 04/04/2018

Overall: 8 / 10

Delivery Person Comments

Turned up on time and clear with instructions

Cleanliness Comments

Car was a little dirty as driven from Birmingham but clean inside as expected. Driver offered to jet wash but local one was broken. Not an issue.

Damage Comments

Small ding which I've posted on ling page

Overall Comments

I noticed after delivery that there was a small ding in the lower passenger side.
Nissan Qashqai Andy Harris
03/04/2018
10 / 10

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Andy Harris of Sheffield, who had a new Gun metal Nissan Qashqai on 03/04/2018

Overall: 10 / 10

Improvements

Nothing
Skoda Karoq John Lockett
28/03/2018
8 / 10

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John Lockett of St Helens, who had a new Candy White Skoda Karoq on 28/03/2018

Overall: 8 / 10

Cleanliness Comments

The driver had taken the trouble to stop at a local car wash to clean off the dirt picked up during his journey.

Dealer Service Comments

I've had to give this rating as I've had no contact with them.

Delivery Communication Comments

Rating for communication with yourselves and delivery driver. No contact with dealer.

Missing Comments

Since the delivery date I have noticed a missing ice scraper and this is being sorted by Holly.

Improvements

Perhaps the supplying dealer could have contacted to say car was on the way as a courtesy. Delivery driver is working for an independent firm.
Seat Ibiza Mags Sinnett
27/03/2018
8 / 10

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Mags Sinnett of Milford Haven, who had a new BLACK Seat Ibiza on 27/03/2018

Overall: 8 / 10

Improvements

nothing
Volkswagen Tiguan Jen Fleming
28/03/2018
10 / 10

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Jen Fleming of Glasgow, who had a new Deep Black Pearl Volkswagen Tiguan on 28/03/2018

Overall: 10 / 10

Missing Comments

Apple connection lead, came with Android lead had ordered Apple one.

Improvements

Nil
Audi A6 Daniel McLeavy
29/03/2018
6 / 10

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Daniel McLeavy of Ipswich, who had a new Floret Silver Metallic Paint Audi A6 on 29/03/2018

Overall: 6 / 10

Delivery Person Comments

Nice person, but not able to offer any help when things went wrong.

Cleanliness Comments

had been driven on motorways and not cleaned

Dealer Service Comments

late change of registration number, incorrect specification ordered (dealer mistake)

Missing Comments

interior trim level was not as ordered

Improvements

for long distances deliver on low loader, ask for cars to be cleaned before delivery
Audi A4 Mark Smith
29/03/2018
6 / 10

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Mark Smith of Middlesbrough, who had a new Brilliant Black Audi A4 on 29/03/2018

Overall: 6 / 10

Cleanliness Comments

Very dirty and inside showing signs that had been used prior to delivery
Volvo XC90 Anton Colella
27/03/2018
8 / 10

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Anton Colella of Glasgow, who had a new Onyx Black Volvo XC90 on 27/03/2018

Overall: 8 / 10

Volkswagen Tiguan Jimmy Hewitt
28/03/2018
8 / 10

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Jimmy Hewitt of Wirral, who had a new Atlantic blue Volkswagen Tiguan on 28/03/2018

Overall: 8 / 10

Delivery Person Comments

The delivery man was very well polite and showed me the things about the new car which were different to my existing car.

Delivery Punctuality Comments

Delivered exactly as promised.

Overall Punctuality Comments

Delivered exactly as promised.

Cleanliness Comments

It had been driven over the Pennines and so it wasn't spotless on the outside. But internally it was very clean.

Dealer Service Comments

The whole process was quick and easy. I did not have much contact with the dealer, which is probably a good thing!

Overall Comments

Very quick handover with no problems.

Missing Comments

I'm not sure if it is missing, but there was no service booklet. Is this done online nowadays?

Improvements

Nothing I can think of.
Mercedes GLC Matt Westwood
28/03/2018
8 / 10

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Matt Westwood of Birmingham , who had a new Obsidian Black Mercedes GLC on 28/03/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Overall Comments

Good delivery - early and courteous.
Mercedes GLC Matt Westwood
28/03/2018
8 / 10

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Matt Westwood of Birmingham , who had a new Obsidian Black Mercedes GLC on 28/03/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Overall Comments

Good delivery - early and courteous.
Jeep Renegade Anya Pullen
26/03/2018
8 / 10

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Anya Pullen of Solihull, who had a new Alpine White Jeep Renegade on 26/03/2018

Overall: 8 / 10

Delivery Person Comments

Friendly guy, explained everything clearly. No odour detected!

Delivery Punctuality Comments

Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge

Overall Punctuality Comments

Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge

Cleanliness Comments

Think had been sat on forecourt and not washed before arriving! But aside for some rain marks and a big bird poo all was fine!

Overall Comments

Delivery to door was good... however had a shock when they tried to deliver it on the wrong day while I was in Denmark!

Improvements

Get the bird poop off!
Jeep Grand Cherokee David Barron
28/03/2018
6 / 10

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David Barron of Sutton, who had a new Bright White Jeep Grand Cherokee on 28/03/2018

Overall: 6 / 10

Delivery Person Comments

He didnt smell. But i was jumping up and down like a puppy excited about my new motor, asked where he'd come from 'Nottingham', so i said 'At least you had a comfortable journey'. To which he replied 'I've had more comfortable rides that that mate'. Thought it was quite funny. Grumpy bastard :-) That's a brand new car and i'm impressed thank you very much!

Delivery Punctuality Comments

2 hours late..

Overall Punctuality Comments

2 hours late..

Cleanliness Comments

spot on.

Overall Comments

He was 2 hours late, and a bit grumpy. But i got a lovely car, so not too bothered.

Delivery Communication Comments

Excellent with Ling. Haven't really spoken to the dealer apart from the grumpy guy

Missing Comments

I had no handbook and no warranty book - just two pieces of paper from the dealer asking me to fill in a form to get on their mailing list

Improvements

A smile would have been nice.
Volkswagen Sharan Martin Bubear
28/03/2018
8 / 10

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Martin Bubear of , who had a new Atlantic Blue Volkswagen Sharan on 28/03/2018

Overall: 8 / 10

Delivery Person Comments

No issues.

Delivery Punctuality Comments

Slightly late but they did call to let us know.

Overall Punctuality Comments

Slightly late but they did call to let us know.

Cleanliness Comments

No Issues

Overall Comments

Good communication, delivered at the expected time and a good handover from the delivery person
Skoda Karoq Pete Coyne
20/03/2018
8 / 10

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Pete Coyne of Berkhamsted, who had a new Energy Blue Skoda Karoq on 20/03/2018

Overall: 8 / 10

Volkswagen Tiguan Darran Fletcher
27/03/2018
10 / 10

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Darran Fletcher of Nottingham, who had a new Pearl black Volkswagen Tiguan on 27/03/2018

Overall: 10 / 10

Delivery Person Comments

Terrific. Friendly, efficient and great communications from a phone call with a one hour ETA to fabulous manner on arrival.

Cleanliness Comments

Absolutely perfect - even in the rain.

Missing Comments

I signed nothing and was handed nothing except two sets of keys. Paul the delivery man said he had nothing to give me but he did check my ID and photographed my drivers licence for confirmation. We were both a bit surprised that I had no paperwork.

Improvements

Nothing except maybe a bit of clarification on the paperwork side of things maybe?
Audi A5 Coupe Joe Bagley
27/03/2018
8 / 10

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Joe Bagley of Southampton, who had a new Brilliant Black Audi A5 Coupe on 27/03/2018

Overall: 8 / 10

Improvements

Specified after 11am for delivery. Delivered at 0945. However, I understand I didn’t pay for this and therefore have no problem in accepting this time. Managed to make it work on the day. It was just not ideal. But I wouldn’t want to pay for it either!
Audi A3 Saloon Livs Briggs
26/03/2018
10 / 10

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Livs Briggs of Slough, who had a new Brilliant Black Audi A3 Saloon on 26/03/2018

Overall: 10 / 10

Delivery Person Comments

The delivery driver was extremely kind and helpful should 100% be feedback to his boss

Improvements

A phone call before arrival
Volvo V90 Darren Greening
27/03/2018
8 / 10

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Darren Greening of Rochester, who had a new Mussel Blue Volvo V90 on 27/03/2018

Overall: 8 / 10

Delivery Person Comments

Very pleasant guy. Chatty, gave me time to check the car over. He was happy to explain things. He wasn't in a rush to get away.

Delivery Punctuality Comments

Called at 9:30am to say would be here at around 12:45. He was about right.

Overall Punctuality Comments

Called at 9:30am to say would be here at around 12:45. He was about right.

Cleanliness Comments

Pretty good. The car had been driven from Wolverhampton to Rochester (about 200 miles) so was slightly dirty on the outside but pretty good.

Damage Comments

It was in perfect condition.

Dealer Service Comments

I have only had contact with the delivery driver.

Improvements

Everything went smoothly.
Honda Jazz Rick Morrish
27/03/2018
8 / 10

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Rick Morrish of Mansfield, who had a new Milano Red Honda Jazz on 27/03/2018

Overall: 8 / 10

Delivery Person Comments

He was excellent, so much so that I gave him a lift to the station

Delivery Punctuality Comments

Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival

Overall Punctuality Comments

Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival

Cleanliness Comments

Had rained all morning but was fine.

Overall Comments

Very pleased

Delivery Communication Comments

Good from you. Apart from above no word from dealer but I didn't expect it

Missing Comments

I was expecting a registration document and evidence of road tax but you explained it wasn't necessary

Improvements

Nothing obvious. Will let you know if I think of anything
Skoda Karoq Deb Lindsey
27/03/2018
8 / 10

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Deb Lindsey of Rugeley, who had a new Candy white Skoda Karoq on 27/03/2018

Overall: 8 / 10

Delivery Person Comments

Very helpful and knowledgeable

Dealer Service Comments

No had any dealings directly, delivery was delayed
Hyundai Santa Fe Gordon Stewart
26/03/2018
8 / 10

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Gordon Stewart of Dundee, who had a new Black Hyundai Santa Fe on 26/03/2018

Overall: 8 / 10

Delivery Person Comments

He had bed head but he had been up since 4 am ...

Cleanliness Comments

Inside of car clean - outside the car was muddy from motorway driving so I took it to car wash.

Overall Comments

He called me 90 mins before he arrived

Improvements

you communicated well regarding the process - the delivery company only communicated on the day of delivery - that was not a problem as I knew they would call mainly because you told the delivery was coming on the date you said.
Volvo V90 Anthony Keates
26/03/2018
8 / 10

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Anthony Keates of Ashford, who had a new Osmium Grey Volvo V90 on 26/03/2018

Overall: 8 / 10

Cleanliness Comments

Bit dusty outside but not too bad

Dealer Service Comments

No actual contact with dealer
Volkswagen Tiguan Gav Conway
26/03/2018
8 / 10

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Gav Conway of Braintree, who had a new Urano Grey Volkswagen Tiguan on 26/03/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy, pleasant enough

Cleanliness Comments

There were some dirty scuffs on the rear seats but they went with a bit of a rub - there was bird poo on the bonnet but the guy said they weren't there when he set off.. There was some overspray from the silicone spray they used on the tyres. Otherwise all good.

Damage Comments

Not that I could see anywhere

Dealer Service Comments

As above although there was almost half a tank of petrol in it so that was a bonus!

Overall Comments

All went swimmingly, the guy phoned up 20mins before arriving which was handy.

Delivery Communication Comments

Would have got very goodcommunication but I was handed a sheet saying: Dear Warren, we hope you enjoy your new car etc... Not sure who Warren is!

Missing Comments

It's hard to tell if something is missing if you're not sure what extras come with it... got the Apple USB lead and all the tools etc. in the back.

Improvements

Supplied sweets, chocolate, donuts etc.
BMW 4-Series Convertible Vince Harden
26/03/2018
10 / 10

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Vince Harden of Milton Keynes, who had a new Snapper Blue Rocks BMW 4-Series Convertible on 26/03/2018

Overall: 10 / 10

Delivery Person Comments

Friendly chap who showed me the vehicle. contacted me prior to arrival and arrived promptly

Overall Comments

Venicle was spotless, clean and well presented

Improvements

No issues
Honda Jazz SJ Jagadeesan
21/03/2018
8 / 10

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SJ Jagadeesan of Pershore, who had a new Orange Honda Jazz on 21/03/2018

Overall: 8 / 10

Delivery Punctuality Comments

The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.

Overall Punctuality Comments

The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.
Skoda Superb Estate
22/03/2018
6 / 10

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of , who had a new metallic - brown Skoda Superb Estate on 22/03/2018

Overall: 6 / 10

Delivery Person Comments

Seemed like a decent guy.

Delivery Punctuality Comments

Good communication.

Overall Punctuality Comments

Good communication.

Cleanliness Comments

Car was in dirty condition.

Damage Comments

Windscreen was damaged. I have had to organise the replacement with no assistance from the delivering dealer. (In my view they should have organised this and been much more pro-active).

Overall Comments

Windscreen damaged on delivery.

Improvements

Dealer should have organised the windscreen repair, rather me having to spend my business time (2 hours so far) in sorting it out.
Seat Arona Zoe Newman
23/03/2018
10 / 10

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Zoe Newman of Loughton, who had a new Red Seat Arona on 23/03/2018

Overall: 10 / 10

Delivery Person Comments

Man who delivered the car was very nice and polite and showed me everything I needed to know about the car

Delivery Punctuality Comments

I was kept fully in the picture of when the car was going to be delivered

Overall Punctuality Comments

I was kept fully in the picture of when the car was going to be delivered

Cleanliness Comments

Driver advised that he was going to give the car a quick wash but the petrol station was closed. Inside of the car was immaculate

Overall Comments

The driver called me at 9.30 am to advise that he would be with me at 1.30. He then called again at 1.30 to say that the traffic on the M25 was bad and he would be 15 minutes late which was very nice of him.

Missing Comments

I dont have the log book

Improvements

Nothing. Very efficient service
Skoda Karoq San Tomlinson
22/03/2018
10 / 10

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San Tomlinson of Nottingham, who had a new Energy Blue Skoda Karoq on 22/03/2018

Overall: 10 / 10

Improvements

Nothing, everything was perfect
Skoda Superb Jon Rollinson
16/03/2018
8 / 10

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Jon Rollinson of Wolverhampton, who had a new Quartz Grey Skoda Superb on 16/03/2018

Overall: 8 / 10

Delivery Person Comments

Delivery chap was fine.

Delivery Punctuality Comments

Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.

Overall Punctuality Comments

Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.

Cleanliness Comments

Car exterior had been washed prior to delivery, inside was clean.

Damage Comments

Paint chip on front of bonnet, recorded on delivery paperwork.

Dealer Service Comments

I had no contact with the dealer.

Overall Comments

Delivery chap was not overly familiar with the car and couldn't cover all the features. His usual job was delivering cars to automotive journalists.

Missing Comments

No service history log book with the car.
Audi A4 Derek Gilmour
23/03/2018
10 / 10

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Derek Gilmour of Seafield, who had a new white Audi A4 on 23/03/2018

Overall: 10 / 10

Missing Comments

Warranty booklet

Improvements

Na
Volkswagen Golf R Charlie Mason
23/03/2018
6 / 10

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Charlie Mason of High Peak, who had a new Special Solid - Red Volkswagen Golf R on 23/03/2018

Overall: 6 / 10

Cleanliness Comments

Car was filthy.

Missing Comments

Service book - although I think it may be stored electronically.

Improvements

Car should have clean. It was filthy.
Renault Clio Steve Mather
23/03/2018
8 / 10

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Steve Mather of Hexham, who had a new Titanium Renault Clio on 23/03/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Good. The car had picked up some muck on the drive to me but the driver jet washed it at a local garage before dropping it off.

Damage Comments

No

Overall Comments

Very good

Improvements

Nothing.
Seat Arona Mac McFarlane
22/03/2018
10 / 10

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Mac McFarlane of Telford, who had a new White with Monsoon Grey Roof Seat Arona on 22/03/2018

Overall: 10 / 10

Improvements

N/A
Audi Q7 Adrian Calver
21/03/2018
8 / 10

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Adrian Calver of Colchester, who had a new ORCA BLACK Audi Q7 on 21/03/2018

Overall: 8 / 10

Delivery Punctuality Comments

M25 and M4 traffic jams, but I was kept updated

Overall Punctuality Comments

M25 and M4 traffic jams, but I was kept updated

Dealer Service Comments

Please see emails still waiting for return of depoposit despite 14 days having expired
Seat Leon Michael Lucey
20/03/2018
8 / 10

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Michael Lucey of Gateshead, who had a new Black Seat Leon on 20/03/2018

Overall: 8 / 10

Kia Sportage Nicky Harrison
19/03/2018
4 / 10

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Nicky Harrison of Warlingham, who had a new Black Kia Sportage on 19/03/2018

Overall: 4 / 10

Delivery Person Comments

Nice enough guy but in a huge hurry to leave - gave me zero information about the car - total length of time he was with me was approx 5 minutes

Delivery Punctuality Comments

Arrived by 10am and kept in contact regards delivery time

Overall Punctuality Comments

Arrived by 10am and kept in contact regards delivery time

Cleanliness Comments

Inside it was clean outside it was filthy

Overall Comments

Car was filthy (on the outside) and had zero petrol - I had to send my Dad out to fill up a can as wasn't sure it would make it to a petrol station

Missing Comments

Car mats

Improvements

As with my previous delivery - sparkling clean car, enough petrol in the car, delivery driver made it feel like a special experience - showed me how various things in the car worked - took the time.
Volkswagen Tiguan
21/03/2018
10 / 10

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of , who had a new Pure White Volkswagen Tiguan on 21/03/2018

Overall: 10 / 10

Delivery Person Comments

Excellent chap, Gave me a very good handover!
Audi A5 Coupe Philly Coates
19/03/2018
6 / 10

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Philly Coates of Nottingham , who had a new Ibis White Audi A5 Coupe on 19/03/2018

Overall: 6 / 10

Delivery Communication Comments

Didn't know of a time on the day
Volkswagen Scirocco Mark Lloyd
20/03/2018
8 / 10

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Mark Lloyd of St Neots, who had a new Pure White Volkswagen Scirocco on 20/03/2018

Overall: 8 / 10

Delivery Person Comments

Nice, friendly and took time to go through car controls

Cleanliness Comments

No fault of anyone. Just dirty road spray and a bird poo

Overall Comments

Very friendly and informative delivery driver.
Skoda Octavia Estate Darren Evans
20/03/2018
8 / 10

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Darren Evans of West Moors, who had a new Pacific Blue Skoda Octavia Estate on 20/03/2018

Overall: 8 / 10

Delivery Person Comments

Delivery driver was excellent, I even dropped him off at the train station after he delivered the car :)

Cleanliness Comments

I requested the driver skip the final clean, otherwise he would have arrived after my requested deadline. My fault, not his.

Damage Comments

Some minor scratches on the wing mirrors, should buff out very easily

Dealer Service Comments

No real interaction with the dealer...

Overall Comments

Driver called as he was about to leave the depot, and his estimated time of arrival was within my requested window.

Delivery Communication Comments

There was no confirmation of the delivery being within my requested timeframe. With 5 working days notice of availailability, I didn't have any confirmation from the dealer until the driver called on the morning of delivery.

Missing Comments

Driver and passenger floor mats are not fitted.

Improvements

Better communication on the delivery time frame...
Seat Leon Will Fox
20/03/2018
8 / 10

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Will Fox of Oxford, who had a new Midnight Black Seat Leon on 20/03/2018

Overall: 8 / 10

Delivery Person Comments

Kept me informed and was friendly.

Cleanliness Comments

The weather had not been great so understandable.
Nissan Qashqai Sue Duffin
15/03/2018
8 / 10

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Sue Duffin of Ormskirk , who had a new Gun Metallic Nissan Qashqai on 15/03/2018

Overall: 8 / 10

Kia Optima Sportwagon John Gilbert
08/03/2018
4 / 10

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John Gilbert of Newcastle Upon Tyne, who had a new Black Kia Optima Sportwagon on 08/03/2018

Overall: 4 / 10

Delivery Person Comments

At first, the guy followed me round the car with his tablet, as I pointed out the scratches and scuff marks in various places around the car. I thought he was paying attention and noting everything down... However, when he handed me the tablet for me to sign, he'd ticked the boxes on his screen saying that all was well and no problems had been found! I only noticed this as I scrolled up to double-check what he'd ticked... Outright lies/deception by the delivery person are never good...

Cleanliness Comments

Disgusting! The delivery guy said he could only jet wash the car, as using sponges or brushes may scratch it... Too late! Ha-ha. The exterior was dirty with streak marks all over. Given the weather, the car was bound to get filthy... Thankfully, I have a keen eye which spotted the scuffs and scratches on the paintwork of the car... A keen eye wasn't necessary for the interior though. Some thick card/paper or a plastic sheet on the floor would have been a cheap solution to keep the driver side foot-well clean - common sense really. Additionally, driving all the way from Lincoln put 174 miles on the clock.

Damage Comments

Paintwork

Dealer Service Comments

Dealer/delivery company... Not sure who was at fault but delivery company have taken responsibility so assume it's them. In which case, apologies for giving the dealer such a bad mark!

Overall Comments

Unhappy with the condition of the car upon delivery. Several reasons, mainly scratches and scuffs to the paintwork, which were found in numerous places on the car. No mats... Whilst not a major issue, the driver side foot well was thick of mud, disgraceful really for a brand new car.

Delivery Communication Comments

GReat, always kept up to date - and done very quickly!

Improvements

Nothing on you guys but they could have delivered a clean and tidy brand new car - no offence to you guys as you have all been nothing but superbly helpful!
Seat Leon Gary Marquis
19/03/2018
8 / 10

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Gary Marquis of Chelmsford, who had a new Desire Red Seat Leon on 19/03/2018

Overall: 8 / 10

Cleanliness Comments

Had to take the car to a car wash. This was to be expected after the recent adverse weather.

Improvements

Nothing
Volkswagen Tiguan Ian Howarth
19/03/2018
10 / 10

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Ian Howarth of Rochdale, who had a new White Volkswagen Tiguan on 19/03/2018

Overall: 10 / 10

Delivery Punctuality Comments

Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.

Overall Punctuality Comments

Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.

Cleanliness Comments

gleaming

Overall Comments

The delivery driver was very flexible and helpful, can't fault the process.

Missing Comments

Just noticed there is no service book but it may be that VW don't do these any more?
BMW 5-Series Saloon Keith Frost
16/03/2018
6 / 10

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Keith Frost of Rochester, who had a new Blue Stone BMW 5-Series Saloon on 16/03/2018

Overall: 6 / 10

Delivery Person Comments

he was efficient, keeping me informed of arrival times the day prior and the morning of actual delivery

Cleanliness Comments

as above, this totally marred the experience

Dealer Service Comments

Fine. other than cleanliness, where they let themselves down

Overall Comments

The whole sparkly new car "bit" was totally marred by the very very dirty state of the car. It was a real downer for me.

Improvements

covered the car - a non brainer
Volkswagen Tiguan Tracey Wright
16/03/2018
10 / 10

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Tracey Wright of St Neots, who had a new Pure white Volkswagen Tiguan on 16/03/2018

Overall: 10 / 10

Delivery Person Comments

Ian was a very helpful man, he was prepared to go though all the controls with me

Delivery Punctuality Comments

Earlier than expected

Overall Punctuality Comments

Earlier than expected

Improvements

Nothing
Volvo S90 Damian Connaghan
05/03/2018
6 / 10

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Damian Connaghan of BLACKBURN, who had a new Osmium Grey Volvo S90 on 05/03/2018

Overall: 6 / 10

Delivery Communication Comments

Only dealt with Ling initially, got a call from the driver to say he was going to be late.

Missing Comments

All documentation, Service book, Manual etc

Improvements

Ling side of things were fantastic, great comms. Delivery could have been done during the daytime. Age old trick to cover damage and dirt....Deliver in the dark whilst wet haha
Volvo S90 Damian Connaghan
05/03/2018
6 / 10

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Damian Connaghan of BLACKBURN, who had a new Osmium Grey Volvo S90 on 05/03/2018

Overall: 6 / 10

Overall Comments

Delivered to Business at 6:30pm. Driver stuck in traffic all afternoon
Audi A5 Sportback Lee Anderson
13/03/2018
8 / 10

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Lee Anderson of Minster, who had a new Brilliant Black Audi A5 Sportback on 13/03/2018

Overall: 8 / 10

Audi Q5 Rob Last
14/03/2018
8 / 10

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Rob Last of Tring, who had a new Navarre Blue Audi Q5 on 14/03/2018

Overall: 8 / 10

Volkswagen Tiguan Doug Bridge
13/03/2018
10 / 10

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Doug Bridge of Stevenage, who had a new Black Volkswagen Tiguan on 13/03/2018

Overall: 10 / 10

Missing Comments

I have realised I did not get a copy of the handover form I signed, not sure if that matters or not?
Mercedes C-Class Saloon Jo Mahon
14/03/2018
10 / 10

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Jo Mahon of Carmarthen, who had a new Iridium Silver Mercedes C-Class Saloon on 14/03/2018

Overall: 10 / 10

Dealer Service Comments

If

Missing Comments

G

Improvements

Nothing
Audi A4 Avant Lloyd Black
09/03/2018
10 / 10

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Lloyd Black of Stockport, who had a new Brilliant Black Audi A4 Avant on 09/03/2018

Overall: 10 / 10

Improvements

Nothing
Mercedes GLA-Class
13/03/2018
6 / 10

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of , who had a new Selenite Grey Mercedes GLA-Class on 13/03/2018

Overall: 6 / 10

Delivery Communication Comments

The dealer said it would be colleted at 9am & be with before lunch, I had to ring the dealer 3 times before I got a response. Eventually the delivery driver rang to say he would arrive between 5.30 & 6pm

Improvements

just to be kep informed, I lost a whole day.
Skoda Superb Alistair Mcewen
08/03/2018
8 / 10

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Alistair Mcewen of Paisley, who had a new Energy Blue Skoda Superb on 08/03/2018

Overall: 8 / 10

Damage Comments

No visible damage, but car arrived a a sensor fault

Overall Comments

Excellent process, with the exception of the car arriving with a sensor fault
Nissan Qashqai Matt Bissell
05/03/2018
10 / 10

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Matt Bissell of Benfleet, who had a new Blade Silver Nissan Qashqai on 05/03/2018

Overall: 10 / 10

Cleanliness Comments

Car was cleaned before being delivered.

Improvements

N/A
Mercedes C-Class Saloon Dawn Plant
10/03/2018
8 / 10

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Dawn Plant of Stoke On Trent, who had a new Iridium Silver Mercedes C-Class Saloon on 10/03/2018

Overall: 8 / 10

Nissan Juke Steven Bleasdale
12/03/2018
8 / 10

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Steven Bleasdale of , who had a new Gun Metallic Nissan Juke on 12/03/2018

Overall: 8 / 10

Delivery Punctuality Comments

Very good, arrived on time with good communication

Overall Punctuality Comments

Very good, arrived on time with good communication

Cleanliness Comments

Average. Was raining so couldn’t see dirt but the day after was dirty on the sides. Little dirt inside on the centre console and there was still a foam pad stuck to the driver door on the outside

Damage Comments

None that I could see

Missing Comments

Floor matts? Not sure if it is suppose to come with any. The ones i viewed at the dealership had them

Improvements

Showing me how to use the functions could have been slower. Was very rushed. I’ve googled how to change the driver mode settings as didn’t know how.
Kia Optima Sportwagon Abhi Shivraj
12/03/2018
8 / 10

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Abhi Shivraj of Davenport, who had a new Black Kia Optima Sportwagon on 12/03/2018

Overall: 8 / 10

Cleanliness Comments

No paper protecting floor mats so they had muddy foot prints. Car had been driven ~140miles for delivery so exterior had noticeable road dirt.

Improvements

Car should have been delivered by truck to a closer/more local location before driving it to the final handover point. Also during the sales process, you should make clear if a requested delivery date is unlikely to be achievable.
Seat Ateca Liam Pearson
23/02/2018
10 / 10

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Liam Pearson of York, who had a new Nevada White Seat Ateca on 23/02/2018

Overall: 10 / 10

Delivery Person Comments

The chap was polite, well presented and friendly. No stink that I recall.

Overall Comments

Very happy with the delivery.
Ford Fiesta Jon Millar
05/03/2018
6 / 10

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Jon Millar of Wilts, who had a new White Ford Fiesta on 05/03/2018

Overall: 6 / 10

Delivery Punctuality Comments

Phoned when 15 mins away.

Overall Punctuality Comments

Phoned when 15 mins away.

Cleanliness Comments

Inside not the cleanest. Outside was fine v

Overall Comments

Car was a little dirty inside and had done 210 miles when delivered.
Ford Fiesta Nets Acker
09/03/2018
8 / 10

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Nets Acker of Liverpool, who had a new Deep Impact Blue Ford Fiesta on 09/03/2018

Overall: 8 / 10

Delivery Person Comments

Very helpful

Cleanliness Comments

Very clean

Overall Comments

Good
Skoda Octavia Estate Michael Swan
06/03/2018
8 / 10

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Michael Swan of Aylesbury, who had a new Black Skoda Octavia Estate on 06/03/2018

Overall: 8 / 10

Cleanliness Comments

The car was quite muddy round the wheels and bottoms of the doors etc, especially at the rear. It looked like it had been driven through muddy ground.
Kia Sportage Jay Allsopp
09/03/2018
8 / 10

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Jay Allsopp of Peterborough, who had a new Gun Metal Grey Kia Sportage on 09/03/2018

Overall: 8 / 10

Delivery Person Comments

Excellent guy. Very professional and knowledgable.

Delivery Punctuality Comments

Called me first and delivered when he said he would.

Overall Punctuality Comments

Called me first and delivered when he said he would.

Cleanliness Comments

Spotless. Still had protective film on shiny surfaces.

Overall Comments

The car was delivered on a trailer so that was very good. No fuel in tank so was lucky to get to fuel station - running on vapour.

Improvements

A little bit more fuel would have saved me getting stressed. Nearest fuel station is A1 and really don't want to run out of fuel on that stretch of road.
Seat Leon Vicky Wood
08/03/2018
10 / 10

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Vicky Wood of Leeds, who had a new Urban Silver Seat Leon on 08/03/2018

Overall: 10 / 10

Improvements

Nothing. It was a bad snowy morning but driver still contacted me at 9am. We agreed he'd call again at lunch and we'd take judgment then. Snow had gone so he delivered PM.
Nissan Qashqai Gaz Webb
07/03/2018
8 / 10

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Gaz Webb of Mamble, who had a new Blade silver Nissan Qashqai on 07/03/2018

Overall: 8 / 10

Delivery Punctuality Comments

After the snow

Overall Punctuality Comments

After the snow

Cleanliness Comments

Washed on route, but interior glass dirty
Volkswagen Golf Jeff Thompson
03/03/2018
8 / 10

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Jeff Thompson of Nottingham, who had a new White silver metallic Volkswagen Golf on 03/03/2018

Overall: 8 / 10

Improvements

none
BMW 1-Series Catherine Howe
08/03/2018
8 / 10

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Catherine Howe of Wakefield, who had a new Mineral Grey BMW 1-Series on 08/03/2018

Overall: 8 / 10

Missing Comments

service book
Volkswagen Golf GTI Simon Pealing
08/03/2018
8 / 10

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Simon Pealing of NEWARK, who had a new Atlantic Blue Volkswagen Golf GTI on 08/03/2018

Overall: 8 / 10

Cleanliness Comments

Very clean inside, but dirty outside due to weather

Missing Comments

I think there should be a warning triangle on inside of hatchback, but it is missing
Seat Leon Carl Hunter
06/03/2018
8 / 10

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Carl Hunter of Sunderland, who had a new Mystery Blue Seat Leon on 06/03/2018

Overall: 8 / 10

Kia Optima Sportwagon Louise Dixon
05/03/2018
6 / 10

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Louise Dixon of Gravesend, who had a new Temptation Red Kia Optima Sportwagon on 05/03/2018

Overall: 6 / 10

Delivery Person Comments

Driver kept me informed that he would be late due to traffic

Delivery Punctuality Comments

Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta

Overall Punctuality Comments

Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta

Delivery Communication Comments

The dealer didn't send anything on the morning of delivery to confirm delivery that day. A text to confirm would have been great. Lings responded very quickly to all my queries.

Improvements

As above confirmation of delivery from dealer on morning of delivery
Volkswagen Sharan Sharron Kennedy
05/03/2018
8 / 10

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Sharron Kennedy of Fareham, who had a new Indium Grey Volkswagen Sharan on 05/03/2018

Overall: 8 / 10

Overall Comments

No Issues whatsoever

Improvements

Not driven the vehicle. It arrived a little filthy
Nissan NP300 Navara Tim Clark
01/03/2018
6 / 10

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Tim Clark of Portslade, who had a new Black Nissan NP300 Navara on 01/03/2018

Overall: 6 / 10

Citroen C3 John Lunn
05/03/2018
8 / 10

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John Lunn of Newbridge, who had a new Ruby Citroen C3 on 05/03/2018

Overall: 8 / 10

Overall Comments

Despite the snow car was delivered really fast the following monday

Improvements

Nothing great service thank you
Audi A4
05/03/2018
8 / 10

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of , who had a new Brilliant black Audi A4 on 05/03/2018

Overall: 8 / 10

Improvements

Your process was very good, the vehicle turned up with rain/salt marks on where it had been on the transporter all the way from Newcastle, which given the weather i suppose couldnt be helped unless they had it in a covered transporter. There were some grubby finger marks on the interior handles etc which will come off when cleaned.
Ford Focus Den Littlewood
02/03/2018
6 / 10

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Den Littlewood of Stockport, who had a new Deep impact blue Ford Focus on 02/03/2018

Overall: 6 / 10

Delivery Person Comments

He literally just knocked on the door, he forgot the keys inside. Ran back to get them as i signed the form n then vanished.

Cleanliness Comments

Inside was clean. But, outside its like its been through the war. Saying that i understand it was driven through blizzards, however there are valets and car wash near by, defipassed them.

Damage Comments

I dont think there is, cannot see due to the ammont of dirt in it.

Dealer Service Comments

Not impressed that extra money was taken from my account without notice. I hopi get it back. Also considering its the same company i would have thought the same delivery guy will pick up the previous one.

Missing Comments

None

Improvements

Better way of picking and delivering if its from same company
Nissan Qashqai
01/03/2018
10 / 10

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of , who had a new Vivid Blue Nissan Qashqai on 01/03/2018

Overall: 10 / 10

Nissan Qashqai
01/03/2018
8 / 10

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of , who had a new Ink Blue Nissan Qashqai on 01/03/2018

Overall: 8 / 10

Delivery Punctuality Comments

within ten minutes

Overall Punctuality Comments

within ten minutes

Cleanliness Comments

not cleaned due to frezzing weather as every jet wash was frozen

Overall Comments

very good in adverse weather conditions
Seat Leon AL Stoian
28/02/2018
10 / 10

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AL Stoian of EXETER, who had a new Midnight Black Seat Leon on 28/02/2018

Overall: 10 / 10

Delivery Person Comments

The driver called, was very polite, easy to guide him over the phone to suitable delivery location, excellent service

Delivery Punctuality Comments

the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D

Overall Punctuality Comments

the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D

Cleanliness Comments

considering that the road from Bolton to Exeter was soked in salt, the carr arrived in brilliant condition

Overall Comments

less than 24 hours for delivery....Just amazing!!

Improvements

Delivery service is very good!
Nissan Qashqai Alex Dawes
27/02/2018
8 / 10

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Alex Dawes of Kingswinford, who had a new Black Nissan Qashqai on 27/02/2018

Overall: 8 / 10

Cleanliness Comments

Dirty from snow and grit
Nissan Qashqai Rillo Downey
24/02/2018
8 / 10

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Rillo Downey of Mamble, who had a new Black Nissan Qashqai on 24/02/2018

Overall: 8 / 10

Kia Niro Dan Shaw
26/02/2018
8 / 10

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Dan Shaw of Corby, who had a new Gravity Blue Kia Niro on 26/02/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy

Cleanliness Comments

car was quite dirty on outside and driver footwell but it had been driven to the address so no massive issues

Overall Comments

No issues
Smart ForFour Steven James
22/02/2018
8 / 10

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Steven James of Dunmow, who had a new Solid Black Smart ForFour on 22/02/2018

Overall: 8 / 10

Damage Comments

A small scuff that was noted
Seat Ateca Don Murphy
20/02/2018
10 / 10

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Don Murphy of CHESHIRE, who had a new Special Solid - Bila White Seat Ateca on 20/02/2018

Overall: 10 / 10

Delivery Person Comments

PLEASANT DRIVER. INDICATED ALL THE BITS. TOOLS, MANUALS KEYS, WHEEL NUTS ETC.

Delivery Punctuality Comments

AS STATED ABOVE.

Overall Punctuality Comments

AS STATED ABOVE.

Cleanliness Comments

SUNNY DAY, HAD A GOOD LOOK AROUND, COULDN'T FAULT ANYTHING.

Damage Comments

NOT THAT I COULD SEE.

Dealer Service Comments

I BELIEVE HE KEPT YOUR OPRATIVES UP TO DATE REGULARLY.

Overall Comments

PHONE CALL 20 MINS BEFORE DELIVERY. SPOT ON.

Delivery Communication Comments

THOUGHT I ORDERED WITH A LONG LEAD TIME BUT THE DELIVERY WAS A BIT LONGER. THE CARE OF YOUR TRUSTED EMPLOYEES WAS OVERWELMING. BRILLIANT AND HUMBLING...

Missing Comments

BUT I DIDN'T KNOW ABOUT THE SD CARD. THE DELIVERY DOCS ARE ON HIS SMART PHONE AND MY COPY IS TO BE EMAILED TO ME...?

Improvements

I AM SATISFIED WITH EVERYTHING.
Nissan Qashqai Tessa Ajayi
08/02/2018
8 / 10

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Tessa Ajayi of Wadhurst, who had a new Black Nissan Qashqai on 08/02/2018

Overall: 8 / 10

Delivery Communication Comments

The delivery driver had no phone number for me so didn’t call to let me know approximately when he was going to arrive. It would have been useful if he’d called!

Improvements

I would have liked a call to let me know roughly what time it was going to be delivered. The dealer must have known from an early stage roughly what time it would be delivered & I would have appreciated knowing this too.
Seat Leon
13/02/2018
10 / 10

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of , who had a new Desire red Seat Leon on 13/02/2018

Overall: 10 / 10

Improvements

Faster delivery once the order was placed (but we're aware this is out of your control)
Volkswagen Sharan Ross Gammell
16/02/2018
10 / 10

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Ross Gammell of Pitstone, who had a new Reflex silver Volkswagen Sharan on 16/02/2018

Overall: 10 / 10

Delivery Person Comments

really good chap

Overall Comments

on time, polite and friendly - good guy
Seat Ateca Hopkins
13/02/2018
8 / 10

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Hopkins of , who had a new Rodium Grey Seat Ateca on 13/02/2018

Overall: 8 / 10

Cleanliness Comments

A little muddy on the outside just from the journey - can't be helped I guess
Volkswagen Tiguan Chris Buchan
16/02/2018
10 / 10

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Chris Buchan of Derby, who had a new Pure white Volkswagen Tiguan on 16/02/2018

Overall: 10 / 10

Delivery Person Comments

Absolutely spot on top man and a credit to listers vw

Delivery Communication Comments

Excellent communications from all parties, only myself letting the side down with returning the paperwork late
Skoda Octavia Estate Kevin Simpson
13/02/2018
8 / 10

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Kevin Simpson of Darlington, who had a new Quartz Grey Skoda Octavia Estate on 13/02/2018

Overall: 8 / 10

Improvements

nothing
Skoda Octavia Simon Jones
12/02/2018
6 / 10

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Simon Jones of Nottingham, who had a new Corrida Red Skoda Octavia on 12/02/2018

Overall: 6 / 10

Missing Comments

service record
Ford Fiesta David Blackboro
14/02/2018
8 / 10

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David Blackboro of Maldon, who had a new Magnetic Ford Fiesta on 14/02/2018

Overall: 8 / 10

Cleanliness Comments

Delivery time meant it was not possible to clean car.
Mercedes CLA-Class Mark Farrell
14/02/2018
10 / 10

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Mark Farrell of , who had a new Polar white Mercedes CLA-Class on 14/02/2018

Overall: 10 / 10

Seat Leon Claire Mellons
12/02/2018
6 / 10

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Claire Mellons of , who had a new Monsoon Grey Seat Leon on 12/02/2018

Overall: 6 / 10

Delivery Person Comments

I felt like he was trying to rush me when I was checking the car and just trying to get me to sign the forms. In particular I thought there might have been a small scratch to the car and I felt as though I was being pressured not to log this

Delivery Punctuality Comments

Vehicle arrived early within the timeslot

Overall Punctuality Comments

Vehicle arrived early within the timeslot

Cleanliness Comments

Interior was clean but the exterior was quite dirty; however there had been snow and so there was a lot of salt on the roacd

Damage Comments

I thought there might have been a small scratch but I think this was actually durt

Delivery Communication Comments

Excellent communication from Ling
Skoda Octavia Monkey McMonagle
09/02/2018
8 / 10

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Monkey McMonagle of Preston, who had a new Denim Blue Skoda Octavia on 09/02/2018

Overall: 8 / 10

Cleanliness Comments

Car was slightly dirty on delivery. Mainly salt deposits. I felt a quick trip to a jet wash would've been nice prior to delivery

Delivery Communication Comments

Top notch from you and your colleagues Ling. Had a call from driver also prior to delivery.

Improvements

Nothing really. Just the above point on cleanliness
Skoda Octavia Danny Chow
05/02/2018
8 / 10

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Danny Chow of Durham, who had a new Pacific Blue Skoda Octavia on 05/02/2018

Overall: 8 / 10

Nissan NP300 Navara Jon Awath-Behari
07/02/2018
8 / 10

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Jon Awath-Behari of Bridgnorth, who had a new silver Nissan NP300 Navara on 07/02/2018

Overall: 8 / 10

Volvo S60 Liam Starling
07/02/2018
8 / 10

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Liam Starling of Bexleyheath, who had a new Mussell Blue Volvo S60 on 07/02/2018

Overall: 8 / 10

Delivery Person Comments

Paul was very professional, happy and a nice man. Well presented and a pleasure to have him deliver my car.

Delivery Punctuality Comments

Paul Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.

Overall Punctuality Comments

Paul Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.

Cleanliness Comments

The interior of the car was immaculate and as new. Unfortunately the car arrived dirty and covered in Salt due to being driven 250 miles down from the north of England. Paul was unable to find a jet wash open to clean the car before delivery so car was dirty. Paul alpologised for this and explained that he was t happy to deliver the car dirty.

Damage Comments

The car appears to be I damaged visually . I haven’t been able to inspect the underside of the car so I can’t comment if there is any underside damage/ grounding.

Dealer Service Comments

No comms from the dealer. The driver assured me that the dealer should have emailed me documents, information, servicing information etc and said this happens so often when the customer hasn’t been given information by the dealer and this is unfair.

Missing Comments

I think Volvo forgot to fit an engine to this car. It says 190bhp but there are defiantly no horses under the bomnet. I think maybe 6 knackered ponies and maybe an elderly donkey! ( I’m counting down he days until I can return the car and order the Alfa Romeo Guilia (Veloce) from you ????

Improvements

Car clean but I understand the difficulty considering the distance car was driven and being a day with freezing temperature, I was also unable to find an open jet wash to clean the car so I don’t hold this against the delivery driver.
Nissan Juke Peter Roberts
07/02/2018
8 / 10

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Peter Roberts of Cumbria, who had a new Ink Blue Nissan Juke on 07/02/2018

Overall: 8 / 10

Cleanliness Comments

Difficult to comment, as the car was covered with salt deposits from motorway driving. Today's rain has improved the colour.
Volkswagen Golf Mike Caie
07/02/2018
10 / 10

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Mike Caie of Aberdeen, who had a new Urano Grey Volkswagen Golf on 07/02/2018

Overall: 10 / 10

Delivery Person Comments

Really pleasant guy who stayed for a coffee and a football chat!

Delivery Punctuality Comments

15 min early.

Overall Punctuality Comments

15 min early.

Cleanliness Comments

Car was immaculate.

Dealer Service Comments

See above

Overall Comments

Driver contacted me night before delivery with a time for the next morning. He arrived 15min early.

Delivery Communication Comments

Had no communication with the dealer so cannot coent

Missing Comments

Service. Record documentation

Improvements

No complaints at all. The whole process has been entirely stress free. Thanks again to you and your team.
Skoda Superb Estate Paul Stephenson
05/02/2018
10 / 10

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Paul Stephenson of North Rigton, who had a new Silver Skoda Superb Estate on 05/02/2018

Overall: 10 / 10

Skoda Octavia Ali Kennedy
03/08/2017
? / 10

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Ali Kennedy of Fort William, who had a new Quartz Grey Skoda Octavia on 03/08/2017

Overall: ? / 10

Delivery Person Comments

Very polite and helpful

Delivery Punctuality Comments

Very good. Delivered on time. Perfect as i was going on holiday next day.

Overall Punctuality Comments

Very good. Delivered on time. Perfect as i was going on holiday next day.

Cleanliness Comments

Very clean

Damage Comments

None thst i could see

Dealer Service Comments

Good dealer

Overall Comments

Delivered on time and contacted me with delivery time

Delivery Communication Comments

I dont like your lingo. I get sent an email to say i have a message on lingo. I then have to log in put password to read. My email is secure so no need for lingo.

Missing Comments

No service book but was told it is all electronic now

Improvements

None
Citroen C4 Grand Picasso Royd Brayshay
01/02/2018
6 / 10

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Royd Brayshay of Harrogate, who had a new Cumulus Grey Citroen C4 Grand Picasso on 01/02/2018

Overall: 6 / 10

Improvements

Knowing the date a bit sooner, knowing the time window and making the time window smaller.
Nissan Juke John Scobbie
01/02/2018
10 / 10

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John Scobbie of Coventry, who had a new Flame Red Nissan Juke on 01/02/2018

Overall: 10 / 10

Improvements

No complaints, faultless service.
Land Rover Range Rover Evoque Steve Pettecrew
24/01/2018
8 / 10

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Steve Pettecrew of Manchester, who had a new Corris Grey Land Rover Range Rover Evoque on 24/01/2018

Overall: 8 / 10

Seat Alhambra Simon Fisher
26/01/2018
8 / 10

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Simon Fisher of Sheffield, who had a new Urano Grey Seat Alhambra on 26/01/2018

Overall: 8 / 10

Nissan Qashqai Noeman Anwar Raja
02/01/2018
10 / 10

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Noeman Anwar Raja of SLOUGH, who had a new Nightshade Nissan Qashqai on 02/01/2018

Overall: 10 / 10

Audi A4 Avant Kev Richards
15/01/2018
8 / 10

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Kev Richards of Manchester, who had a new Brilliant Black Audi A4 Avant on 15/01/2018

Overall: 8 / 10

Overall Comments

AWESOME!

Delivery Communication Comments

best car buying/leasing experience I've ever had!
Seat Arona Farrukh Tariq
18/01/2018
6 / 10

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Farrukh Tariq of Nottingham, who had a new White Seat Arona on 18/01/2018

Overall: 6 / 10

Delivery Person Comments

Friendly

Delivery Punctuality Comments

Came too late as it was too dark to inspect

Overall Punctuality Comments

Came too late as it was too dark to inspect

Cleanliness Comments

Inside very clean but looked slightly dirty on outside. Probably because of weather.

Dealer Service Comments

Just missing some key elements which would've made me happier

Delivery Communication Comments

As the delivery hadn't come by 4pm i felt compelled to cpntact you to find out. It was only then when the delivery team contacted me. Would've been good if they kept me informed earlier.

Improvements

More contact on the day for estimated time, more knowledge of car. Earlier delivery
Seat Leon David Redshaw
11/01/2018
8 / 10

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David Redshaw of Leeds, who had a new Monsoon Grey Seat Leon on 11/01/2018

Overall: 8 / 10

Delivery Person Comments

Really polite and helpful, happy to wait while I inspected the car. Actually found my front door unlike most parcel or take away delivery drivers.
Skoda Octavia Estate Paul Coggins
18/01/2018
8 / 10

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Paul Coggins of SHEFFIELD, who had a new Pacific Blue Skoda Octavia Estate on 18/01/2018

Overall: 8 / 10

Damage Comments

although hard to be sure as raining

Improvements

foubd a delivery form in the car which looks like should have completed and signed. in stead done on a tablet
Seat Ibiza Jack Lewis
17/01/2018
8 / 10

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Jack Lewis of Neath, who had a new Desire Red Seat Ibiza on 17/01/2018

Overall: 8 / 10

Improvements

Nothing I can think of.
Skoda Superb Estate Luke Oakley
15/01/2018
6 / 10

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Luke Oakley of Sedgley, who had a new Pacific Blue Skoda Superb Estate on 15/01/2018

Overall: 6 / 10

Cleanliness Comments

Some mud on the driver side carpet and car had a jetwash that left a streaky finish

Overall Comments

No check offered and sat nav sd card missing. Delivery person did not inform us of this

Missing Comments

Sat nav sd card

Improvements

Told us about the item missing. Not dirted the carpet. No streaky paint finish
Mercedes C-Class Saloon
15/01/2018
10 / 10

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of , who had a new Selenite Grey Mercedes C-Class Saloon on 15/01/2018

Overall: 10 / 10

Kia Carens Magnus Gerber
12/01/2018
4 / 10

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Magnus Gerber of Surbiton, who had a new White Kia Carens on 12/01/2018

Overall: 4 / 10

Delivery Person Comments

The person just wanted to leave. Little to no information.

Delivery Punctuality Comments

Said they would be there at 11, arrived an hour later

Overall Punctuality Comments

Said they would be there at 11, arrived an hour later

Damage Comments

Small chip mark at front

Overall Comments

I am extremely disappointed. They left me with NO petrol (the light was on) and I had to carefully drive to nearest petrol station as I was extremely worried that I would run out of petrol.

Improvements

Left me with some petrol!
Hyundai Tucson Phill Higgins
10/01/2018
8 / 10

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Phill Higgins of Loughton, who had a new Silver Hyundai Tucson on 10/01/2018

Overall: 8 / 10

Delivery Person Comments

Happy, even when being shouted at for blocking the road as he manouvered.

Cleanliness Comments

Inside was spotless. Outside needs a good clean

Overall Comments

They rang the day before and told me the time they would be with me. And they were bang on time.

Missing Comments

Car mats. Not sure they were included. Just assumed they would be.

Improvements

Nothing
Renault Clio Paul Marsh
05/01/2018
8 / 10

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Paul Marsh of Walsall, who had a new Iron Blue Renault Clio on 05/01/2018

Overall: 8 / 10

Delivery Punctuality Comments

Driver tried to deliver early morning when afternoon was requested

Overall Punctuality Comments

Driver tried to deliver early morning when afternoon was requested

Cleanliness Comments

Good but dashboard was very dusty.

Improvements

Would have liked a weekend delivery, plus there was a clear breakdown in communication over the agreed delivery time.
Seat Leon Keith Kerrison
09/01/2018
10 / 10

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Keith Kerrison of CASTLE DOUGLAS, who had a new Monsoon Grey Seat Leon on 09/01/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant man who was actually employed by the dealer rather than a logistics company. He explained every feature on the car.

Delivery Punctuality Comments

Arrived on time

Overall Punctuality Comments

Arrived on time

Cleanliness Comments

Delivery person had stopped prior to delivery to have the car washed - wet roads and grit due to the weather.

Dealer Service Comments

No direct communication but seemed to have kept Ling Cars up to date.

Overall Comments

Arrived on time

Improvements

Nil
Volkswagen Golf GTI Gill Smallcombe
06/12/2017
10 / 10

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Gill Smallcombe of Kent, who had a new Indium Grey Volkswagen Golf GTI on 06/12/2017

Overall: 10 / 10

Delivery Person Comments

Although asked for the toilet and was in there for a very long time!
Volvo V40 Alison Walton
08/01/2018
8 / 10

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Alison Walton of Whitley Bay, who had a new Bright Silver Volvo V40 on 08/01/2018

Overall: 8 / 10

Seat Leon Michael Parr
27/12/2017
10 / 10

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Michael Parr of Stafford, who had a new Urban Silver Seat Leon on 27/12/2017

Overall: 10 / 10

Delivery Person Comments

The man who delivered the car was very thorough in showing me how the infotainment system worked, and was very friendly!

Delivery Punctuality Comments

Spot on! The car was at my door by 1030

Overall Punctuality Comments

Spot on! The car was at my door by 1030

Cleanliness Comments

He’d driven over 100 miles in it so it wasn’t spotless on the outside, but the inside of the car was kept spotless!

Overall Comments

The car arrived early in the day and the communication from the supplying garage on the day of delivery was spot on!

Improvements

Nout!
Citroen C4 Grand Picasso Dave O\'Boyle
05/01/2018
10 / 10

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Dave O\'Boyle of Middlesbrough, who had a new Lazuli Blue Citroen C4 Grand Picasso on 05/01/2018

Overall: 10 / 10

Skoda Octavia Simon Woodfield
05/01/2018
10 / 10

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Simon Woodfield of Nuneaton, who had a new Corrida Red Skoda Octavia on 05/01/2018

Overall: 10 / 10

Delivery Person Comments

Nice guy and very helpful

Delivery Punctuality Comments

He rang me to ask if he could come early but was happy to wait till the booked time too.

Overall Punctuality Comments

He rang me to ask if he could come early but was happy to wait till the booked time too.

Cleanliness Comments

It was immaculate just like when I have purchased new cars previously

Dealer Service Comments

Supplied an immaculate car when they said they would do

Overall Comments

Delivered on a transporter and was immaculate.

Delivery Communication Comments

You were all very helpful with my totally unreasonable demands! (Sorry)

Improvements

The impossible
Suzuki Baleno
05/01/2018
6 / 10

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of , who had a new Metallic Suzuki Baleno on 05/01/2018

Overall: 6 / 10

Delivery Punctuality Comments

40 mins after ETA 2pm but was 2:40pm

Overall Punctuality Comments

40 mins after ETA 2pm but was 2:40pm

Cleanliness Comments

Found the boot had leaves in it. Also polythene torn up

Dealer Service Comments

Sent car 240 miles when Town and Country cars is a Suzuki dealer 6 miles away. Also he said he almost brought me a completely different car

Missing Comments

Mats. Boot liner. Rear bumper protector

Improvements

Check list of requirements before car is sent out. Check no packaging left in car. Also that it does not need hovering out leaves
Audi A4 Kate Haighway
05/01/2018
10 / 10

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Kate Haighway of Worcester , who had a new Ibis White Audi A4 on 05/01/2018

Overall: 10 / 10

Delivery Person Comments

Great, friendly , knowledgeable

Delivery Punctuality Comments

Rang in morning. Arrived the time he said he would.

Overall Punctuality Comments

Rang in morning. Arrived the time he said he would.

Overall Comments

Friendly personable delivery man. Knew a lot about the car and it’s features. Helped connect my phone to the system. Allowed us appropriate time to check over car.
Volkswagen Touran Kerry Wood
28/12/2017
8 / 10

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Kerry Wood of Dunblane , who had a new Urano Grey Volkswagen Touran on 28/12/2017

Overall: 8 / 10

Delivery Person Comments

Very pleasant chap.

Overall Comments

Early phone call to advise of delivery time and car washed at nearest car wash.

Missing Comments

I can’t find a warranty book.

Improvements

The only improvement would have been a confirmation contact from the dealer. Because of the Xmas holiday and poor weather in England I wasn’t sure the delivery would go ahead. It was fine so I needn’t have worried.
Nissan Qashqai Paul Thompson
02/01/2018
8 / 10

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Paul Thompson of North Shields, who had a new Pearl White Nissan Qashqai on 02/01/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy who delivered showed me the basics of the car controls

Delivery Punctuality Comments

Was on time

Overall Punctuality Comments

Was on time

Cleanliness Comments

Very clean inside, a little dirty on the outside but this will be due to bad weather

Overall Comments

Rang me before delivery and was on time

Improvements

Was very good overall and a really smooth process. Thank you
Seat Ibiza Nick Sheppard
20/12/2017
10 / 10

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Nick Sheppard of Northampton, who had a new White Seat Ibiza on 20/12/2017

Overall: 10 / 10

Land Rover Discovery
20/12/2017
6 / 10

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of , who had a new Black Land Rover Discovery on 20/12/2017

Overall: 6 / 10

Cleanliness Comments

Arrived very muddy,

Overall Comments

I was surprised when the car was delivered that i was expected to take the delivery driver to the train station without any notice given. This should be notified in advance so plans can be made. The driver however was very friendly and helpful.

Delivery Communication Comments

You were very good however did not hear from dealer on one occasion.

Improvements

Let customer know of need to take the delivery driver to the train station upon delivery
Kia Stonic Peter Hewitt
19/12/2017
10 / 10

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Peter Hewitt of Milton Keynes, who had a new Midnight Black Kia Stonic on 19/12/2017

Overall: 10 / 10

Dealer Service Comments

Can’t comment here as had no communication without them at all

Overall Comments

Driver was excellent, explained all major controls and systems

Improvements

Other than a phone call or email explaining what time the car would be delivered then everything was fine
Seat Leon Clive Palmer
12/12/2017
8 / 10

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Clive Palmer of KENT, who had a new Nevada White Seat Leon on 12/12/2017

Overall: 8 / 10

Delivery Person Comments

Pleasant but did not spend any time explaining anything on the car - just wanted to get his train home!

Dealer Service Comments

Can't really comment as not had any contact

Improvements

Explained more about the car
Nissan Juke James Rutherford
19/12/2017
10 / 10

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James Rutherford of Gillingham, who had a new Arctic White Nissan Juke on 19/12/2017

Overall: 10 / 10

Nissan Juke Leeca Rose
18/12/2017
8 / 10

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Leeca Rose of Gloucestershire, who had a new GUN METAL Nissan Juke on 18/12/2017

Overall: 8 / 10

Delivery Person Comments

Happy Chap and willing to show me around the car with no rush

Delivery Punctuality Comments

Had a call 30 mins before delivery and delivered in daylight which was a bonus this time of year

Overall Punctuality Comments

Had a call 30 mins before delivery and delivered in daylight which was a bonus this time of year

Cleanliness Comments

Given the car had been driven 14 miles from source on a damp day it was pretty clean

Damage Comments

Yes, a small scratch on drivers side wheel arch but this was reported

Overall Comments

Informative delivery man - friendly and didn't feel rushed.

Improvements

Delivery was superb.
Citroen C3 Corinna Roberts
18/12/2017
10 / 10

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Corinna Roberts of Shrewsbury, who had a new Pearl Black Citroen C3 on 18/12/2017

Overall: 10 / 10

Overall Comments

My phone doesnt connect to the bluetooth but I will pop into a dealer and see what they ca do

Missing Comments

I wasn't given a delivery form.
Nissan Qashqai
14/12/2017
10 / 10

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of , who had a new Flame Red Nissan Qashqai on 14/12/2017

Overall: 10 / 10

Delivery Person Comments

Very pleasant

Delivery Punctuality Comments

Delivered on time

Overall Punctuality Comments

Delivered on time

Cleanliness Comments

Car was delivered in spotless condition

Overall Comments

Plenty of pre-delivery warning and turned up oon time.
Seat Leon Zoe Lightwood
13/12/2017
8 / 10

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Zoe Lightwood of Newport, who had a new Mystery Blue Seat Leon on 13/12/2017

Overall: 8 / 10

Delivery Person Comments

He was very nice. Though it would have been nice to get a quick demo of the equipment as I struggled to get the seat right initially and panicked that there was a manufacturer fault, thankfully I figured it out in the end.

Cleanliness Comments

He advised he couldn't find a hand car wash (he said he's only allowed to use this type) but had left the tank half full as a goodwill gesture.

Delivery Communication Comments

The delivery driver only noticed on delivery that I had requested an afternoon delivery ( they delivered in the morning). So it would be good if the dealer read your notes in advance. Even if they can't promise a particular time it would have been helpful for them to say they can or can't do it.
Audi A6 Avant Dan Harding
12/12/2017
8 / 10

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Dan Harding of Croydon, who had a new Black Audi A6 Avant on 12/12/2017

Overall: 8 / 10

Improvements

Nothing
Seat Ateca Pippa Wright
08/12/2017
6 / 10

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Pippa Wright of Enfield, who had a new Mediterranean Blue Seat Ateca on 08/12/2017

Overall: 6 / 10

Cleanliness Comments

The outside of the car was dirty due to the weather, however i think he would have gone to clean it if I'd wanted him to.

Overall Comments

Could only have been improved by an update to say he was going to be a bit late (due to traffic). It did not put me out as I had the day off though.

Missing Comments

SD card for Sat Nav
Dacia Duster Dalvi Humzah
11/12/2017
10 / 10

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Dalvi Humzah of Hagley, who had a new Solid - glacier white Dacia Duster on 11/12/2017

Overall: 10 / 10

Delivery Punctuality Comments

Delivered despite heavy snow.

Overall Punctuality Comments

Delivered despite heavy snow.
Ford Focus Anne Redpath
11/12/2017
8 / 10

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Anne Redpath of Hextable, who had a new Machine grey Ford Focus on 11/12/2017

Overall: 8 / 10

Damage Comments

Actually hard to tell on delivery as it was dark and raining heavil. Looks ok now I have had a ch to look it over in daylight

Improvements

Nothing other than ensuring good weather on delivery????
Nissan Qashqai Rob Frater
08/12/2017
8 / 10

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Rob Frater of Exeter, who had a new black Nissan Qashqai on 08/12/2017

Overall: 8 / 10

Improvements

Great service apart from a couple of dirty marks on the seats in the car. Easily removed but we had to clean it off.
Kia Sportage Brian Coppin
08/12/2017
10 / 10

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Brian Coppin of Chappel, who had a new Silver Frost Kia Sportage on 08/12/2017

Overall: 10 / 10

Delivery Person Comments

Delivery was very good but I did not get close enough to delivery driver to check his body odour

Delivery Punctuality Comments

Was told by driver what time he would be here and he was within twenty minutes of the time he quoted excellent

Overall Punctuality Comments

Was told by driver what time he would be here and he was within twenty minutes of the time he quoted excellent

Improvements

Bottle of champagne would have been nice but I don't drink drive so no delivery could not have been any better
Volkswagen Tiguan Will Yapp
30/11/2017
10 / 10

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Will Yapp of PRESTON, who had a new Atlantic Blue Volkswagen Tiguan on 30/11/2017

Overall: 10 / 10

Skoda Superb Estate Rich Needham
29/11/2017
8 / 10

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Rich Needham of HUDDERSFIELD , who had a new Candy White Skoda Superb Estate on 29/11/2017

Overall: 8 / 10

Missing Comments

I didn’t receive any form of paperwork. I was expecting something with the mileage on for example and It only occurred to me afterward that it was upto me to remember what the delivery mileage was.
Kia Sportage Steven Gillies
28/11/2017
10 / 10

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Steven Gillies of Edinburgh, who had a new Dark Gun Metal Kia Sportage on 28/11/2017

Overall: 10 / 10

Audi A4 Titus Ajayi
30/11/2017
8 / 10

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Titus Ajayi of Denton , who had a new White Audi A4 on 30/11/2017

Overall: 8 / 10

Delivery Person Comments

Very pleasant gentleman who went through everything with me

Delivery Punctuality Comments

Earlier than expected actually

Overall Punctuality Comments

Earlier than expected actually

Cleanliness Comments

Car was very clean, especially the interior. The exterior had some grit and dirt from the motorway which is expected as he drove it

Damage Comments

I checked the car all over and didn't spot any damage

Overall Comments

Very helpful and informative throughout. Called me with ETA and delivered the car earlier than expected

Delivery Communication Comments

Called me with ETA

Missing Comments

I've not spotted anything yet to be missing

Improvements

Nothing to note at this point
Seat Ateca George Coffin
01/12/2017
10 / 10

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George Coffin of Warminster, who had a new Rodium Grey Seat Ateca on 01/12/2017

Overall: 10 / 10

Delivery Person Comments

He smelt great.

Delivery Punctuality Comments

AM delivery.

Overall Punctuality Comments

AM delivery.

Cleanliness Comments

Very clean.

Overall Comments

Arrived earlier than I thought. Driver put it through the car wash before delivery.

Delivery Communication Comments

Driver called 30 mins prior to delivery.

Improvements

Delivered a Ferrari instead.
Audi A4 Avant Debbie Mayne
30/11/2017
8 / 10

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Debbie Mayne of Newcastle, who had a new Monson Grey Audi A4 Avant on 30/11/2017

Overall: 8 / 10

Overall Comments

Early in morning suited me, had asked for a morning delivery

Missing Comments

No service/warranty book but checked with Lings and they assured me that the car doesn't have one straight away
BMW 1-Series Sean Williams
28/11/2017
10 / 10

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Sean Williams of Weymouth, who had a new ALPINE WHITE BMW 1-Series on 28/11/2017

Overall: 10 / 10

Delivery Punctuality Comments

Wasn't early - 3.30pm but they kept me informed.

Overall Punctuality Comments

Wasn't early - 3.30pm but they kept me informed.

Missing Comments

No warranty/service book - was there supposed to be one ?
Volkswagen Tiguan Steven Lamb
30/11/2017
10 / 10

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Steven Lamb of Glassgow, who had a new Urano Grey Volkswagen Tiguan on 30/11/2017

Overall: 10 / 10

Overall Comments

Delivery driver was very helpful and on time.
Mercedes C-Class Saloon Kay Kenny
29/11/2017
10 / 10

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Kay Kenny of Essex, who had a new Polar White Mercedes C-Class Saloon on 29/11/2017

Overall: 10 / 10

Improvements

Nothing
Seat Ateca Sean Wimpenny
29/11/2017
10 / 10

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Sean Wimpenny of Huddersfield, who had a new White Seat Ateca on 29/11/2017

Overall: 10 / 10

Mercedes C-Class Cabriolet Roger McBroom
29/11/2017
8 / 10

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Roger McBroom of SUTTON COLDFIELD , who had a new Polar White Mercedes C-Class Cabriolet on 29/11/2017

Overall: 8 / 10

Seat Arona Michelle Arnold
27/11/2017
10 / 10

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Michelle Arnold of Ringwood, who had a new White Seat Arona on 27/11/2017

Overall: 10 / 10

Delivery Person Comments

Mark was very helpful, even offered to jet wash car as it had been raining heavily on his journey to deliver the car.

Damage Comments

The car was delivered at 17.30 therefore light was an issue. However in torch light the car looked fine and checks the following day in daylight showed the vehicle to be in excellent condition.

Delivery Communication Comments

Excellent service and communication, absolutely perfect.

Improvements

Delivery in daylight and phone call from dealer at start of day to give rough idea of delivery time.
Volkswagen Tiguan Tom Sollei
29/11/2017
8 / 10

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Tom Sollei of Sidcup, who had a new Indium Grey Volkswagen Tiguan on 29/11/2017

Overall: 8 / 10

Dealer Service Comments

Dealer was not supplying information when the car will be delivered.(needed to repair the rear wiper engine,which to a week)Needed to chase them,not very helpful.

Improvements

Nothing
Kia Sportage Poppa P Parfitt
27/11/2017
8 / 10

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Poppa P Parfitt of Preston, who had a new Planet Blue Kia Sportage on 27/11/2017

Overall: 8 / 10

Delivery Punctuality Comments

40 minutes later than advised

Overall Punctuality Comments

40 minutes later than advised
Audi A6 Paddy Mccann
28/11/2017
8 / 10

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Paddy Mccann of Whitley Bay, who had a new Ibis White Audi A6 on 28/11/2017

Overall: 8 / 10

Delivery Person Comments

the driver did a good hand over, he also took car to local car wash as it wasnt in a clean state to be able to fully check as it was driven 247 miles to deliver it to me. once car was clean i was able to check and complete the hand over.

Delivery Punctuality Comments

rang an hour before to inform ETA and was on time.

Overall Punctuality Comments

rang an hour before to inform ETA and was on time.

Cleanliness Comments

as previouslly mentioned, he also drove me to local car wash as it wasnt in a clean state to be able to fully check as it was driven 247 miles to deliver it to me. once car was clean i was able to check and complete the hand over.

Damage Comments

no damage noted.

Dealer Service Comments

so far so good :)

Overall Comments

driver called me to inform of ETA,

Delivery Communication Comments

:)

Improvements

last time i got an audi i also got a full tank of fuel by the audi delivery driver .. but not this time, only a 1/4 tank :) why is this? are all suppliers different ?
Skoda Superb Estate Nigel Jones
27/11/2017
8 / 10

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Nigel Jones of Market Lavington, who had a new Candy White Skoda Superb Estate on 27/11/2017

Overall: 8 / 10

Cleanliness Comments

Car was not that clean, but it was a horrible day weather wise and driver did try to clean it before delivery
Citroen C4 Grand Picasso Iain Hayes
27/11/2017
8 / 10

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Iain Hayes of Hereford, who had a new Soft Sand Citroen C4 Grand Picasso on 27/11/2017

Overall: 8 / 10

Volkswagen Tiguan Emma Cooke
22/11/2017
10 / 10

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Emma Cooke of , who had a new Pure White Volkswagen Tiguan on 22/11/2017

Overall: 10 / 10

Improvements

All good, thanks
Volkswagen Golf GTI Stavvers Staveley
24/11/2017
10 / 10

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Stavvers Staveley of Tunbridge Wells, who had a new Deep Black Volkswagen Golf GTI on 24/11/2017

Overall: 10 / 10

Delivery Person Comments

Very friendly and helpful. I even made him a cup of tea.

Overall Comments

Got a call at 9am to say the car would be arriving at 12.30, and it arrived at 12.30!

Improvements

Nothing. It was spot on.
Citroen C4 Grand Picasso Neil Collins
24/11/2017
8 / 10

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Neil Collins of Southsea, who had a new Onyx Black Citroen C4 Grand Picasso on 24/11/2017

Overall: 8 / 10

Delivery Person Comments

Friendly and courteous

Delivery Punctuality Comments

Arrived at 8am!

Overall Punctuality Comments

Arrived at 8am!

Cleanliness Comments

Like a new car :)

Dealer Service Comments

Unable to assign private plate to vehicle but sent docs back promptly.

Overall Comments

Arrived on covered lorry

Delivery Communication Comments

No notification of delivery time from transport co.

Improvements

Notification of delivery time slot.
Volkswagen Tiguan
22/11/2017
8 / 10

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of , who had a new Urano Grey Volkswagen Tiguan on 22/11/2017

Overall: 8 / 10

Kia Carens Ross Whittingham
22/11/2017
6 / 10

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Ross Whittingham of Banff, who had a new Bright Silver Kia Carens on 22/11/2017

Overall: 6 / 10

Dealer Service Comments

was suprised to not get mats, seems a really strange thing to not be part of supplying a new car

Delivery Communication Comments

no communication from delivery company until the night before delivery (LING part was very good, delivery date confirmed early on in the process)

Improvements

contact with the delivery service earlier in the process and letting me know we would not get mats, it makes about as much sense as the car turning up with no head rests on the front seats.
Audi A6 Avant Katie Morris
22/11/2017
8 / 10

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Katie Morris of Halifax, who had a new White Audi A6 Avant on 22/11/2017

Overall: 8 / 10

Delivery Person Comments

Very nice chap, extremely helpful and happy to answer questions

Dealer Service Comments

They ordered the wrong car but did redeem themselves by offering a better replacement No offer of a courtesy car for the delay in delivery.

Overall Comments

Delivery driver was very flexible on where to meet me and kept me informed of timings

Improvements

Nothing. Glad I didn't get the car pictured!!
Seat Ateca James Golbey
15/11/2017
10 / 10

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James Golbey of Cheam, who had a new Mediterranean Blue Seat Ateca on 15/11/2017

Overall: 10 / 10

Delivery Person Comments

John was great. Gave his time to go through the car features before he caught his train.
Ford Focus Paul Clem
16/11/2017
10 / 10

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Paul Clem of Stevenage, who had a new Deep impact blue Ford Focus on 16/11/2017

Overall: 10 / 10

Delivery Person Comments

He was very presentable, wearing a shirt and tie with jacket and was warm and friendly. So much so that I then offered him (he had asked about the bus stop near me - just opposite the end of my road) a lift to the train station.

Delivery Punctuality Comments

Yes; and telephoned about 30-35 minutes before with the ETA and then arrived as stated - just gone Noon.

Overall Punctuality Comments

Yes; and telephoned about 30-35 minutes before with the ETA and then arrived as stated - just gone Noon.

Cleanliness Comments

It was exceptionally clean in my opinion and mad it very easy to detect there were no scratches hidden etc.

Damage Comments

Nothing noted and I ran my hands around all four alloy wheels and under skirting, etc and found NO issues!

Dealer Service Comments

Only have the actual delivery process to judge on but that was excellent!

Overall Comments

He telephoned approximately 30-35 minutes before arriving to provide ETA and was spot on with his estimate; he did not rush me at all to allow me time to check it very thoroughly all over the outside, inside and the boot (include the "spare tyre" area and under the bonnet. He offered to advise on instruments but I declined as I spend lots of time driving new hire cars for work and am very comfortable with the latest technology.

Delivery Communication Comments

Everyone performed VERY well in my opinion!

Missing Comments

Nothing missing!

Improvements

It was all good!
Hyundai Tucson Dean Taylor
09/11/2017
10 / 10

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Dean Taylor of Wolverhampton, who had a new Black Hyundai Tucson on 09/11/2017

Overall: 10 / 10

Damage Comments

small scuff on the back passenger side on the grey plastic wheel arch

Improvements

Couldn't have done a better job!
Kia Sorento
13/11/2017
10 / 10

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of , who had a new Sunset Red Kia Sorento on 13/11/2017

Overall: 10 / 10

Delivery Person Comments

Pleasant and friendly.

Delivery Punctuality Comments

He phoned ahead of time and arrived when he said he would.

Overall Punctuality Comments

He phoned ahead of time and arrived when he said he would.

Cleanliness Comments

As a new car should be.

Overall Comments

All went smoothly

Delivery Communication Comments

One call from deliverman, otherwise all went through Ling

Improvements

Nowt
Skoda Octavia Jonny Philips
10/11/2017
8 / 10

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Jonny Philips of Wallsend, who had a new Pacific Blue Skoda Octavia on 10/11/2017

Overall: 8 / 10

Nissan Qashqai Michelle Ramsden
10/11/2017
10 / 10

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Michelle Ramsden of Bradford, who had a new Gun Metallic Nissan Qashqai on 10/11/2017

Overall: 10 / 10

Delivery Person Comments

Helpful and friendly , well presented

Delivery Punctuality Comments

Arrived ten minutes early

Overall Punctuality Comments

Arrived ten minutes early

Cleanliness Comments

Excellent

Overall Comments

Delivery was easy to organise

Improvements

Nothing- all went very smoothly
Peugeot 3008 Justin Geldof
13/11/2017
8 / 10

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Justin Geldof of Southampton, who had a new Hurricane Grey Peugeot 3008 on 13/11/2017

Overall: 8 / 10

Cleanliness Comments

Car was valeted at the dealership, but did show signs of being driven 200 miles in the wet!
Nissan Qashqai (2016) Bill McEwen
09/11/2017
8 / 10

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Bill McEwen of Hellidon, who had a new Magnetic red Nissan Qashqai (2016) on 09/11/2017

Overall: 8 / 10

Delivery Person Comments

Apart from the red braces......

Damage Comments

At least I haven't found any as yet.

Overall Comments

I would have scored very good if Julliette Binoche had delivered the car.

Improvements

Julliette Binoche could have delivered the car and to then take me to lunch at the Ivy.
Nissan Qashqai (2016) David Wilson
07/11/2017
10 / 10

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David Wilson of Gateshead , who had a new Blade Silver Nissan Qashqai (2016) on 07/11/2017

Overall: 10 / 10

Delivery Person Comments

Mike was a nice chap very presentable took the time to explain all the features of the vehicle

Cleanliness Comments

Clean inside and out

Overall Comments

Delivered to Office adores as requested called to advise time of delivery driver was on time

Improvements

Nothing very happy
Seat Leon Jim Glen
08/11/2017
8 / 10

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Jim Glen of Newton Abbot, who had a new Mediterranean Blue Seat Leon on 08/11/2017

Overall: 8 / 10

Delivery Person Comments

Delivery man was friendly and courteous, answered all my questions.

Delivery Punctuality Comments

It wasn't just punctual - it was early!

Overall Punctuality Comments

It wasn't just punctual - it was early!

Cleanliness Comments

Delivery guy had taken it to the local hand car wash after driving it down from Wrexham, so the exterior was clean. Interior was clean as expected.
DS DS3 Gareth Kennedy-Ruiz
06/11/2017
10 / 10

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Gareth Kennedy-Ruiz of Pontyclun, who had a new Perla Nera Black DS DS3 on 06/11/2017

Overall: 10 / 10

Delivery Person Comments

Car was showroom condition

Delivery Punctuality Comments

No issues

Overall Punctuality Comments

No issues

Cleanliness Comments

A bit of dirty of the outside but it had been driven from Bristol and it had been raining so to be expected.

Overall Comments

They were polite and friendly and called about 45 minutes before delivery.

Delivery Communication Comments

No problems at all

Improvements

Only a very minor issue. Maybe just give the service and warranty books etc to the person who is receiving the car and just advise of the contents etc rather than having to ask.
Nissan Micra Gary Palmer
06/11/2017
8 / 10

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Gary Palmer of PENICUIK, who had a new Passion red Nissan Micra on 06/11/2017

Overall: 8 / 10

Delivery Person Comments

HE DID WANT TO GET AWAY AS QUICK AS POSSIBLE WHEN OTHER DRIVER ARRIVED

Damage Comments

I HAVE AN ISSUE AT THE MOMENT REGARDING A WING MIRROR A SMALL COVER WAS MISSING I HAVE REPORTED IT TO YOURSELF I DID NOT NOTICE AT FIRST INSPECTION - WAITING FOR A RESPONSE FROM SUPPLIER WHICH SEEMS TO BE TAKING AGES AS HAD FROM MONDAY MORNING

Dealer Service Comments

JUST WAITING FOR SMALL ISSUE TO GET SORTED ALTHOUGH IN SERVICE BOOK IT ACTUALLY HAS NOT BEEN STAMPED FOR ITS PRE- DELIVERY SERVICE SO IM NOT SURE WHEN ITS NEXT SERVICE IS DUE

Missing Comments

AS ABOVE IN OTHER COMMENTS REGARDING WING MIRROR

Improvements

NOT TO BE TO RUSHED IN HANDING OVER CAR
Nissan Juke John Bole
07/11/2017
8 / 10

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John Bole of Bournemouth, who had a new red Nissan Juke on 07/11/2017

Overall: 8 / 10

Ford Focus
06/11/2017
8 / 10

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of , who had a new Magnetic Grey Ford Focus on 06/11/2017

Overall: 8 / 10

Cleanliness Comments

Empty drink carton and old betting slip in centre console
Nissan Qashqai (2016) Edward Leech
03/11/2017
8 / 10

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Edward Leech of PRESTON, who had a new Blade Silver Nissan Qashqai (2016) on 03/11/2017

Overall: 8 / 10

Audi A6 Tom Jenkins
03/11/2017
10 / 10

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Tom Jenkins of Yateley, who had a new Black Audi A6 on 03/11/2017

Overall: 10 / 10

Ford Focus Ally Wilson
03/11/2017
4 / 10

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Ally Wilson of Whitley Bay, who had a new Black Ford Focus on 03/11/2017

Overall: 4 / 10

Cleanliness Comments

Although the delivery driver advised he had given it a quick wash the wheels and roof were really dirty.

Dealer Service Comments

The car had a fault that wasn't picked up by the dealer, but by the delivery driver, and then took a week to get it fixed!

Overall Comments

7 days after agreed delivery I received the car.

Delivery Communication Comments

I felt I was chasing for updates more than either the dealer or you were, getting vague replies and no hard information.

Improvements

More exact and preceise information. The term "the car has a fault, we don't know what or when it will be fixed" no offer of courtesy car despite being requested and chased 4-5 days before eventually agreeing to one.
Ford Ranger
03/11/2017
8 / 10

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of , who had a new Sea Grey Ford Ranger on 03/11/2017

Overall: 8 / 10

Overall Comments

Delivered with only 10 miles of fuel in tank

Improvements

leave more fuel in tank
Audi A4 Rich Briere
02/11/2017
10 / 10

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Rich Briere of Bristol, who had a new Black Audi A4 on 02/11/2017

Overall: 10 / 10

Delivery Person Comments

Nice chap, engaging handover

Delivery Punctuality Comments

Phoned ahead, arrived bag on 800am which was perfect timing it don't get better than that

Overall Punctuality Comments

Phoned ahead, arrived bag on 800am which was perfect timing it don't get better than that

Cleanliness Comments

Was spotless

Damage Comments

At least not yet

Dealer Service Comments

Seemless

Overall Comments

I'm so happy it hurts

Delivery Communication Comments

Dull really, nothing to moan about

Missing Comments

Nothing

Improvements

Let me think, it beat the delivery date, it arrive precisely as expected so I would be nice to the dealer at least this one anyway
Seat Ibiza Sam Kirsop
01/11/2017
8 / 10

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Sam Kirsop of London, who had a new Solid White Seat Ibiza on 01/11/2017

Overall: 8 / 10

Delivery Person Comments

Very friendly and kept me up to date with progress.

Cleanliness Comments

Car immaculate on the inside. Driver was unable to find car wash en route so outside was a little dirty, but generally fine.

Missing Comments

Do I need a warranty book? There is a maintenance log - is that the same thing?
Mercedes CLA-Class Graeme Reynolds
02/11/2017
10 / 10

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Graeme Reynolds of Swindon, who had a new Cosmos Black Mercedes CLA-Class on 02/11/2017

Overall: 10 / 10

Missing Comments

No Satnav installed. Guy said it was a £500 extra but spec sheet for model on website (screenshots uploaded) heavily implied it was included
Volkswagen Scirocco Ervin Janavicius
02/11/2017
8 / 10

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Ervin Janavicius of Edinburgh, who had a new Ultra Violet Volkswagen Scirocco on 02/11/2017

Overall: 8 / 10

Cleanliness Comments

I am pretty sure it would have been Very Good if I was not living in Scotland!! More to do with rain and dust, rather than how it was valeted.

Improvements

Everything was perfect!
Volkswagen Golf R Marc Ewart
27/10/2017
10 / 10

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Marc Ewart of Corsham, who had a new Iridium Grey Volkswagen Golf R on 27/10/2017

Overall: 10 / 10

Nissan Qashqai (2016) Steve Thurston
31/10/2017
8 / 10

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Steve Thurston of Durham, who had a new Black Nissan Qashqai (2016) on 31/10/2017

Overall: 8 / 10

Seat Leon
30/10/2017
10 / 10

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of , who had a new Desire Red Seat Leon on 30/10/2017

Overall: 10 / 10

Delivery Person Comments

he didn't smell - always a bonus!

Delivery Punctuality Comments

arrived dead on time and kept me informed by text

Overall Punctuality Comments

arrived dead on time and kept me informed by text

Overall Comments

whole process went very smoothly

Improvements

nothing - all went swimmingly thank you
Audi A5 Coupe
30/10/2017
6 / 10

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of , who had a new Black Audi A5 Coupe on 30/10/2017

Overall: 6 / 10

Delivery Person Comments

Driver unapproachable and quiet, just wanted to go quickly to his next job

Delivery Punctuality Comments

Delivered in the morning

Overall Punctuality Comments

Delivered in the morning

Cleanliness Comments

Outside dirty , wheels filthy but inside clean

Damage Comments

There are a few marks, scratches to outside to which I have made a note and taken photos

Overall Comments

. Car delivered filthy with a few marks on car

Delivery Communication Comments

Pleased with both

Missing Comments

Not that I have noticed !!

Improvements

Have car cleaned outside before delivery (if not raining) spend time going through compartments of car
Nissan Qashqai (2016) Simon Kelly
31/10/2017
10 / 10

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Simon Kelly of Cheltenham, who had a new Gun Metallic Nissan Qashqai (2016) on 31/10/2017

Overall: 10 / 10

Improvements

all fine
Audi A4 Bridget Morris
27/10/2017
10 / 10

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Bridget Morris of Atherstone, who had a new Manhattan Grey Audi A4 on 27/10/2017

Overall: 10 / 10

Improvements

Nothing! Car came on a trailer which was the icing on the cake
Seat Leon Paul Chamberlain
30/10/2017
8 / 10

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Paul Chamberlain of East Grinstead, who had a new Mystery Blue Seat Leon on 30/10/2017

Overall: 8 / 10

Missing Comments

Spare wheel - has a run flat kit instead. Did not know that we had to choose a spare wheel option during the process.
Nissan Juke Bev Meenan
30/10/2017
8 / 10

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Bev Meenan of Whitstable, who had a new Arctic White Nissan Juke on 30/10/2017

Overall: 8 / 10

Seat Ateca Mark Breedon
30/10/2017
8 / 10

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Mark Breedon of Reading, who had a new Rhodium Grey Seat Ateca on 30/10/2017

Overall: 8 / 10

Delivery Punctuality Comments

Was given an ETA 3 hours prior to delivery, was very prompt

Overall Punctuality Comments

Was given an ETA 3 hours prior to delivery, was very prompt

Improvements

Can't think of anything
Mini Hatch Alex Bairstow
27/10/2017
8 / 10

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Alex Bairstow of Sheffield, who had a new Moonwalk Grey Mini Hatch on 27/10/2017

Overall: 8 / 10

Cleanliness Comments

Small issue with gunk on door handle that we needed to ask the delivery guy to note on the vehicle condition form before we were prepared to sign it.
Volvo XC90 Colm O'Rourke
26/10/2017
8 / 10

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Colm O'Rourke of Bishopton, who had a new Bright Silver Volvo XC90 on 26/10/2017

Overall: 8 / 10

Overall Comments

Arrived ahead of schedule
Audi Q3 Ian Walton
27/10/2017
8 / 10

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Ian Walton of Eastleigh, who had a new Floret Silver Audi Q3 on 27/10/2017

Overall: 8 / 10

Delivery Person Comments

Phone call from driver with an ETA which was nice.

Delivery Communication Comments

Small point but did not get information re the number pate until the day of the delivery, so I couldn't arrange insurance prior to that.

Improvements

Maybe dealers should deliver on a trailer or recovery style flat bed. Two reasons, 1. The car is as new instead of being driven 70 miles. 2.The delivery driver is always stranded and as we live in a rural area it's a long walk for them back to civilisation. We're nice and always give them a lift :)
Mercedes E-Class Saloon Brent McIntyre
09/10/2017
8 / 10

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Brent McIntyre of Aberdeen , who had a new Cavansite Blue Mercedes E-Class Saloon on 09/10/2017

Overall: 8 / 10

Volkswagen Golf GTI Ken Potts
26/10/2017
10 / 10

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Ken Potts of Sheringham, who had a new Indium grey Volkswagen Golf GTI on 26/10/2017

Overall: 10 / 10

Missing Comments

Overall very impressed with the delivery service.

Improvements

Can't think of anything that could have been done better.
Volkswagen Golf Karlis Blums
25/10/2017
10 / 10

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Karlis Blums of Manchester, who had a new Urano Grey Volkswagen Golf on 25/10/2017

Overall: 10 / 10

Delivery Person Comments

Very nice older gentleman, called me an hour before delivery, upon delivery was friendly, reminded to check the whole car if there were any issues and showed all the main features of the car.
Seat Leon ST Mark Priestley
20/10/2017
8 / 10

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Mark Priestley of Bradford, who had a new Nevada white Seat Leon ST on 20/10/2017

Overall: 8 / 10

Delivery Punctuality Comments

As noted above not ETA

Overall Punctuality Comments

As noted above not ETA

Overall Comments

Disappointed that an ETA wasn't provided
Nissan Qashqai Ron Fraser
24/10/2017
8 / 10

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Ron Fraser of Blairmore, Dunoon, who had a new Black Nissan Qashqai on 24/10/2017

Overall: 8 / 10

Improvements

Completely satisfied with delivery
Citroen C3 Richard Stead
23/10/2017
8 / 10

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Richard Stead of West Yorkshire, who had a new Soft Sand Citroen C3 on 23/10/2017

Overall: 8 / 10

Audi A4 Ben Llewellyn
23/10/2017
6 / 10

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Ben Llewellyn of Norwich, who had a new Manhattan Grey Audi A4 on 23/10/2017

Overall: 6 / 10

Cleanliness Comments

It had been driven 149 miles to the drop off so may be to have been expected. Residue from stickers left on paintqork

Improvements

Ling - nothing, dealer - could have checked their stock better, been more accurate with their delivery timescales
Mercedes E-Class Saloon Dawn Jermany
20/10/2017
8 / 10

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Dawn Jermany of Great Yarmouth, who had a new Polar White Mercedes E-Class Saloon on 20/10/2017

Overall: 8 / 10

Volkswagen Polo Leighton Morris
20/10/2017
8 / 10

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Leighton Morris of Nantwich, who had a new Pure White Volkswagen Polo on 20/10/2017

Overall: 8 / 10

Delivery Person Comments

We were offered coffee and a comfy seat :)

Delivery Punctuality Comments

I collected from dealership - the car was ready to take

Overall Punctuality Comments

I collected from dealership - the car was ready to take

Cleanliness Comments

Very clean inside and out

Damage Comments

There was some adhesive on the roof from the factory wrapping - Pete had a guy clean it off while we were there

Overall Comments

Dealership was courteous and friendly 'Pete from Fleet' took the time to show my daughter around the car and how all controls worked

Delivery Communication Comments

Holly and Guy looked after us very well - No.3 car from Lings this year!!

Improvements

Not a lot really - it would have been nice to have it delivered but there was no delivery slots available so we collected from dealer - one hour drive so no hassle really
Seat Alhambra
19/10/2017
8 / 10

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of , who had a new Urano Grey Seat Alhambra on 19/10/2017

Overall: 8 / 10

Cleanliness Comments

Considering it had been driven down from Halifax on a rainy day.

Improvements

Could give the car a wash before delivering.
Volkswagen Golf Estate R Ronan Milne
19/10/2017
8 / 10

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Ronan Milne of Inverkeithing, who had a new Pure White Volkswagen Golf Estate R on 19/10/2017

Overall: 8 / 10

Honda CR-V Stevie Maclachlan
16/10/2017
10 / 10

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Stevie Maclachlan of , who had a new Passion Red Honda CR-V on 16/10/2017

Overall: 10 / 10

Damage Comments

Or none that we could see

Missing Comments

Free first aid kit !
Volkswagen Golf Robert Leggett
17/10/2017
10 / 10

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Robert Leggett of Altrincham, who had a new Black Rubin Volkswagen Golf on 17/10/2017

Overall: 10 / 10

Audi A3 Sportback Jonny Notman
19/10/2017
6 / 10

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Jonny Notman of Middlesbrough, who had a new Ibis White Audi A3 Sportback on 19/10/2017

Overall: 6 / 10

Seat Ateca Caroline Nelmes
19/10/2017
10 / 10

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Caroline Nelmes of Gloucester, who had a new Mediterranean Blue Seat Ateca on 19/10/2017

Overall: 10 / 10

Mercedes C-Class Saloon Mark James
19/10/2017
8 / 10

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Mark James of Warlingham, who had a new Polar White Mercedes C-Class Saloon on 19/10/2017

Overall: 8 / 10

Damage Comments

Couldn't see any - car was wet though
Nissan X-Trail J J
17/10/2017
8 / 10

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J J of Renfrew, who had a new Haptic Blue Nissan X-Trail on 17/10/2017

Overall: 8 / 10

Delivery Person Comments

Friendly guy who talked me through controls as had never driven automatic before

Cleanliness Comments

Only comment is would have thought dealer could have supplied car mats.This is the familys 4th lease car ,the second Nissan and the first company not to supply mats on delivery

Overall Comments

Car not delivered on agreed date as driver had rang in sick but hire car arranged and delivery scheduled for work next day. Illness cant be helped but if company had notified me before 1030am I could have got lift to work rather than wasting a days annual leave
Honda CR-V Stephen Green
17/10/2017
10 / 10

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Stephen Green of Uckfield, who had a new Red Passion Pearl Honda CR-V on 17/10/2017

Overall: 10 / 10

Citroen C4 Grand Picasso Tariq Rashid
17/10/2017
10 / 10

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Tariq Rashid of Manchester, who had a new Soft Sand Citroen C4 Grand Picasso on 17/10/2017

Overall: 10 / 10

Improvements

Nothing
Audi Q7 Simon Hinkley
16/10/2017
6 / 10

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Simon Hinkley of Huddersfield, who had a new Orca Black Audi Q7 on 16/10/2017

Overall: 6 / 10

Delivery Person Comments

He was a friendly chap. But very keen to leave and didn't want to explain how the basic car worked, such that I didn't need to use the key to start the car. Bit disappointed.

Delivery Punctuality Comments

As said he was 1hr and 15mins early. Luckily I was home.

Overall Punctuality Comments

As said he was 1hr and 15mins early. Luckily I was home.

Cleanliness Comments

Clean

Damage Comments

No

Dealer Service Comments

No knowledge at this time

Overall Comments

The delivery wasn't between 11am and 12pm as planned, arrived at 9.45am. Which caused me an issue as I was on a work conference call.

Delivery Communication Comments

I didn't know until the day of delivery on the time of delivery.

Improvements

Would like 24hr notice of delivery time slot
Mercedes C-Class Saloon Steve Bambridge
16/10/2017
8 / 10

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Steve Bambridge of Basingstoke, who had a new Polar White Mercedes C-Class Saloon on 16/10/2017

Overall: 8 / 10

Delivery Person Comments

No issues nice guy.

Delivery Punctuality Comments

Accurate to the time planned.

Overall Punctuality Comments

Accurate to the time planned.

Cleanliness Comments

Inside very clean outside was a little dirty but see earlier comments. Delivery guy said it had been cleaned inside and out on Saturday morning?

Damage Comments

It was in good order no issues seen.

Overall Comments

Good. Arrived on time after earlier call. Paperwork checks easy. Car a little dirty on arrival having driven up from Exeter but to be fair there was heavy storms in the south west so no issues v low mileage at 137 miles on handover. Showed me the key point of the car so good to go.

Improvements

Earlier delivery maybe had to wait a couple of weeks due to it being busy? Otherwise fine.
Kia Sorento Blake O'Connor
13/10/2017
10 / 10

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Blake O'Connor of Hampshire, who had a new Black Kia Sorento on 13/10/2017

Overall: 10 / 10

Skoda Yeti Outdoor Hannah Elliott
06/10/2017
6 / 10

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Hannah Elliott of Hereford, who had a new Petrol Blue Skoda Yeti Outdoor on 06/10/2017

Overall: 6 / 10

Cleanliness Comments

Car had obviously been cleaned but then sat on to forecourt with no attention before delivery. The driver offered a jet wash and said it was dusty from the journey but actually the 'dust' was inside the door frames etc... with a footprint on the back of the drivers seat, and a jet wash would not have sorted this. There are no car wash facilities in Hay where the delivery was made. The car is fine but it could have been given a polish before being delivered - last time it was completely spotless so that set the expectations.

Overall Comments

not as good as last time.

Improvements

It makes a difference if the car feels as though it has been cleaned properly prior to delivery and as though they care about it.
Mitsubishi L200 Double Cab Series 5 Stuart Ancell
22/09/2017
10 / 10

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Stuart Ancell of Boston, who had a new Electic Blue Mitsubishi L200 Double Cab Series 5 on 22/09/2017

Overall: 10 / 10

Volvo XC60 Ron Daniels
10/10/2017
10 / 10

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Ron Daniels of Blackwood, who had a new Ice White Volvo XC60 on 10/10/2017

Overall: 10 / 10

Delivery Person Comments

Very friendly, and helpful

Delivery Punctuality Comments

Yes car delivered at 1pm so brilliant

Overall Punctuality Comments

Yes car delivered at 1pm so brilliant

Cleanliness Comments

Inside perfect outside a little dirty but thats ok.

Damage Comments

Perfect

Dealer Service Comments

100000000000000

Overall Comments

Polite and courteous, pity they didn't give quick clean and fuel.

Delivery Communication Comments

Lings cars are amazing, I was doubtful but the whole process was swift and the customer service was the best I have ever had. Even better than some main stream dealerships.

Improvements

Chocolates hahahahah only joking.
Land Rover Range Rover Evoque Danny Bevis
13/10/2017
10 / 10

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Danny Bevis of Nottingham , who had a new Corris Grey Land Rover Range Rover Evoque on 13/10/2017

Overall: 10 / 10

Delivery Person Comments

Really professional and has great customer relations.Top bloke.

Delivery Punctuality Comments

Stuck in a little traffic but kept me up to date with ETA.

Overall Punctuality Comments

Stuck in a little traffic but kept me up to date with ETA.

Cleanliness Comments

Sparkling inside and outside.

Overall Comments

Came a day early as I had the day off to receive the car on the 13th but got a phone call on the 12th to say it would be with me for 2pm so I was lucky my London meeting was cancelled or I would of missed them.

Delivery Communication Comments

I was kept up to date and was overall very pleased.

Missing Comments

Warranty book

Improvements

Nothing I can think of would of made the delivery any better.
Mazda 3 Hatchback Sarah Fallows
09/10/2017
10 / 10

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Sarah Fallows of BRISTOL, who had a new Arctic White Mazda 3 Hatchback on 09/10/2017

Overall: 10 / 10

Improvements

Nothing that I can think of, it all went very smoothy!
Nissan Juke Vicky Pullan
11/10/2017
10 / 10

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Vicky Pullan of Tyne And Wear, who had a new Gun metal Nissan Juke on 11/10/2017

Overall: 10 / 10

Nissan Qashqai Peter Strutt
09/10/2017
8 / 10

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Peter Strutt of Ruislip, who had a new Gun Metal Nissan Qashqai on 09/10/2017

Overall: 8 / 10

Overall Comments

The car arrived when they said it would and the delivery driver phoned beforehand

Improvements

Nothing, everything went to plan
Audi A4 Ian Barclay
06/10/2017
8 / 10

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Ian Barclay of Hartlepool, who had a new Brilliant Black Audi A4 on 06/10/2017

Overall: 8 / 10

Mercedes A-Class Neil Walsh
10/10/2017
8 / 10

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Neil Walsh of Southampton , who had a new cirrus white Mercedes A-Class on 10/10/2017

Overall: 8 / 10

Nissan Juke Trudi Harrington
09/10/2017
? / 10

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Trudi Harrington of Somerset, who had a new Gun Metal Nissan Juke on 09/10/2017

Overall: ? / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Average.. muddy roads

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good

Delivery Communication Comments

Good

Improvements

Brought it on a trailer
Mercedes C-Class Saloon Age Coppin
09/10/2017
10 / 10

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Age Coppin of Colchester, who had a new Polar white Mercedes C-Class Saloon on 09/10/2017

Overall: 10 / 10

Improvements

Everything was perfect from start to delivery. Thank you to everyone :0)
BMW 4-Series Gran Coupe
09/10/2017
8 / 10

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of , who had a new Black Sapphire BMW 4-Series Gran Coupe on 09/10/2017

Overall: 8 / 10

Cleanliness Comments

Delivered staight from the boat in Southampton. Externally ‘cleanish’ but with motorway evidence as it had been driven for 2 hours. Not a problem, just a comment. Internally clean.

Dealer Service Comments

Would prefer the car spruced up and polished at local dealer prior to delivery so the car arrives spotless.

Missing Comments

Tax apparently electronic so no disc. Handover signed electronically so no form to keep.

Improvements

Largely fine.
Mercedes A-Class Jase Thornton
09/10/2017
10 / 10

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Jase Thornton of Knottingley, who had a new Mountain Grey Mercedes A-Class on 09/10/2017

Overall: 10 / 10

Delivery Person Comments

As above he was a credit to his team

Delivery Punctuality Comments

Updated me several times

Overall Punctuality Comments

Updated me several times

Cleanliness Comments

Spotless

Overall Comments

Communication from the delivery driver was excellent. I had to nip out of work to accept the car and John the driver kept me updated all the way. He made sure the car was dust free from the journey on the truck and explained everything I needed to know. Very happy with the delivery

Delivery Communication Comments

Excellent service from both

Missing Comments

Not exactly missing, well you could say a letter was missing from the Reg plate. The car was delivered with the incorrect reg number

Improvements

Everything went smoothly as it did before when I got my previous car
Audi TT Coupe David Hearth
05/10/2017
8 / 10

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David Hearth of Southampton, who had a new Glacier White Audi TT Coupe on 05/10/2017

Overall: 8 / 10

Delivery Punctuality Comments

They said between 9-1 and didn’t arrive till 2:30

Overall Punctuality Comments

They said between 9-1 and didn’t arrive till 2:30

Cleanliness Comments

Just the bugs

Overall Comments

I know it’s unavoidable by wild have preferred it was delivered by lorry. Feels second hand when it comes with miles and it had bugs on the front from the drive. Minor point I guess.

Missing Comments

There is no log, service or warranty book. Also I thought this came with the Audi phone box doesn’t seem any different to the standard Audi?

Improvements

Just as above delivered by lorry and have all the books in the car
Nissan Juke Ricky Sunderland
06/10/2017
8 / 10

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Ricky Sunderland of Guiseley, who had a new Gun Nissan Juke on 06/10/2017

Overall: 8 / 10

Delivery Person Comments

Jonathan was very pleasant and helpful - no body odour detected.

Cleanliness Comments

Stank a bit of Pledge!

Overall Comments

We were supposed to have a delivery slot of between 9 and 12, and they were outside our house at 8.10!

Missing Comments

Car mats although is this standard now?

Improvements

Nothing
Nissan X-Trail Lou Wilson-Lee
06/10/2017
6 / 10

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Lou Wilson-Lee of Newton Aycliffe, who had a new Gun Metallic Nissan X-Trail on 06/10/2017

Overall: 6 / 10

Delivery Person Comments

Canny bloke but he had no teeth, dirty clothes and really long fingernails. I wouldn't mess with him tho so don't tell him.

Delivery Punctuality Comments

As above waited all day ????

Overall Punctuality Comments

As above waited all day ????

Cleanliness Comments

Were some marks looked like scratches so he wet his finger with his tongue and started rubbing the marks....????...eventually he took it away and washed it but then it was covered in water droplets so I had to wipe it down for inspection.

Damage Comments

Still hoping there isn't something I haven't noticed....

Overall Comments

Had a call at 1 saying the car was stuck at York but then when the car got here at 3 he said he drove it from Stockton?

Missing Comments

Just his teeth.

Improvements

I try not to focus on peoples looks but......
Volkswagen Golf Michael Simon
06/10/2017
8 / 10

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Michael Simon of Southampton , who had a new Peacock Green Volkswagen Golf on 06/10/2017

Overall: 8 / 10

Delivery Person Comments

Very helpful, quick at unloading car from trailer.

Delivery Punctuality Comments

See comments under happiness of the delivery.

Overall Punctuality Comments

See comments under happiness of the delivery.

Cleanliness Comments

Everything was in perfect condition.

Overall Comments

Delivery was originally supposed to be around noon, driver called and said he would be there at 1230, ended up arriving at 1330. I was happy he kept me up to date on status but would have preferred he arrived at the originally scheduled time.

Improvements

Arrived at originally schedule time.
Audi Q7 Mat Allerton
02/10/2017
8 / 10

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Mat Allerton of Crowthorne, who had a new Night Black Audi Q7 on 02/10/2017

Overall: 8 / 10

Damage Comments

Small scratches on and around fuel filler cap
Nissan Qashqai Gerry Brandon
04/10/2017
8 / 10

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Gerry Brandon of Iden Green, who had a new Magnetic Red Nissan Qashqai on 04/10/2017

Overall: 8 / 10

Improvements

Ensured that the Warranty Certificate was dated to commence on day of delivery .... not 6 weeks earlier!
Skoda Kodiaq Ben Clarkson
04/10/2017
10 / 10

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Ben Clarkson of Orpington, who had a new Petrol Blue Skoda Kodiaq on 04/10/2017

Overall: 10 / 10

Delivery Person Comments

Really nice guy who seemed like he cared for the car like it was his own.

Delivery Punctuality Comments

Arrived just before lunchtime, which meant

Overall Punctuality Comments

Arrived just before lunchtime, which meant

Cleanliness Comments

Very well presented. Nothing more than a couple of bug smudges from the drive down. My only slight annoyance, which doesn't affect my score, is that they've stuck a dealership sticker on the OUTSIDE of the car which will be hard to remove.

Damage Comments

I fed back that there was a small bit of loose stitching on one of the seats but nothing apart from that.

Dealer Service Comments

I had a conversation with the dealer at the start as he wanted to clarify my spec and he was clearly knowledgeable and professional. Massive contrast with my local Skoda dealer where everyone is useless!

Overall Comments

Dealer emailed me to say when the driver left (so I had a rough idea of when to expect him). Driver called when he was an hour away. When he arrived he was very polite and explained what he needed me to do (and of course, it helped that I had Ling's expert guide).

Delivery Communication Comments

Great from both Ling's and the dealer.

Improvements

Nothing.
Audi A6 Andrew Brown
11/09/2017
8 / 10

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Andrew Brown of Wigan, who had a new Black Audi A6 on 11/09/2017

Overall: 8 / 10

Cleanliness Comments

Only issue with delivery was the new car was dirty due to being driven on the lorry for 3 hours on the motorway. the rest of the service I cant fault.

Improvements

Only the weather was an issue and we cant control the weather.
Skoda Octavia Richard Jones
03/10/2017
10 / 10

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Richard Jones of Sutton Coldfield, who had a new Candy White Skoda Octavia on 03/10/2017

Overall: 10 / 10

Delivery Person Comments

helpful, freindly and compentent

Delivery Punctuality Comments

arrived when he said he would.

Overall Punctuality Comments

arrived when he said he would.

Cleanliness Comments

as clean as a car that has only travelled 13 miles should be!

Overall Comments

had 1 hours notice of delivery and a follow up text 5 minutes before hand. very impressed.

Missing Comments

not sure if there was a warrenty book with the car or not. will need to double check.

Improvements

not much really beyond a window of delivery, however I understand the reasons for not being able to provide one so happy :-)
Mazda MX-5 Tony Collins
12/09/2017
8 / 10

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Tony Collins of Ilkley, who had a new Artic White Mazda MX-5 on 12/09/2017

Overall: 8 / 10

Ford Kuga Dean Brown
02/10/2017
8 / 10

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Dean Brown of Dudley, who had a new Shadow Black Ford Kuga on 02/10/2017

Overall: 8 / 10

Delivery Person Comments

The delivery man was very informative and pleasant. He was on time and didn't rush me while looking around the car.

Delivery Punctuality Comments

Can't complain here. I was notified via phone that the car was an hour away and then it arrived on time.

Overall Punctuality Comments

Can't complain here. I was notified via phone that the car was an hour away and then it arrived on time.

Cleanliness Comments

The car wasn't filthy but what let it down was on the inside it looked like someone had sneezed over the dash because there were some sticky speckles on the plastic. The outside had diesel spilt on the shiner paint work and there was a spiders nest in the tailgate handle aperture along with some dead spiders. There was also some glue residue left over from the protecive plastic covers in various places around the car.

Damage Comments

No damage just a few swirl marks where it had been wiped with a dirty cloth.

Dealer Service Comments

Receiving the car was not an unpleasant experience and the faults mentioned in this form are just minor niggles really and be easily rectified.

Overall Comments

Delivery of the car was fine, only a few little marks around the car and cleanliness let it down.

Improvements

Make sure the dealer insures the car is pristine.
Skoda Yeti Outdoor Phil Royall
02/10/2017
8 / 10

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Phil Royall of Longniddry, who had a new Quartz Grey Skoda Yeti Outdoor on 02/10/2017

Overall: 8 / 10

Cleanliness Comments

Inside was clean, outside was a bit dirty. It was a very windy day, though - so it wouldn't have stayed clean long anyway.

Overall Comments

Phone call an hour before arrival, car delivered fine.
Seat Leon Con Ellis
29/09/2017
6 / 10

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Con Ellis of Mansfield, who had a new Grey Seat Leon on 29/09/2017

Overall: 6 / 10

Volkswagen Golf GTI Sean Hayes
29/09/2017
? / 10

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Sean Hayes of Newcastle , who had a new Indium Grey Volkswagen Golf GTI on 29/09/2017

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good, he phoned 45 minutes before to confirm

Overall Punctuality Comments

Very good, he phoned 45 minutes before to confirm

Cleanliness Comments

Spotless, even on a wet day

Damage Comments

No

Dealer Service Comments

No problems at all

Overall Comments

Very good

Delivery Communication Comments

Very good comms

Improvements

Give a delivery slot one or 2 days ahead
Volkswagen Golf R Jon Schofield
27/09/2017
10 / 10

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Jon Schofield of Pudsey, who had a new Pure white Volkswagen Golf R on 27/09/2017

Overall: 10 / 10

Jeep Renegade Emily Aidoo
25/09/2017
8 / 10

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Emily Aidoo of Bromley , who had a new Solid Black Jeep Renegade on 25/09/2017

Overall: 8 / 10

Delivery Person Comments

Delivery person very friendly and helpful. Showed me how to operate the car. Had very strong aftershave on though which overpowered the car.

Overall Comments

All delivered fine- only issue with the odour of the car. Think it was down to strong aftershave in the end! Smell did not stay for long.

Improvements

Try to keep a neutral smell in the car.
Volkswagen Polo Richard Clark
25/09/2017
8 / 10

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Richard Clark of Dursley, who had a new Deep Black Volkswagen Polo on 25/09/2017

Overall: 8 / 10

Delivery Person Comments

the man at the PDI centre was pleasant and didn't rush me to look over it and was quite understanding that the car was right. He went through a few things also

Delivery Punctuality Comments

picked up, not delivered

Overall Punctuality Comments

picked up, not delivered

Overall Comments

no problems picking the car up. Good dry viewing area to check over the car

Improvements

n/a
Kia Sportage Adam Greaves
25/09/2017
8 / 10

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Adam Greaves of Malvern, who had a new Dark Gun Metal Kia Sportage on 25/09/2017

Overall: 8 / 10

Improvements

nothing
Audi Q7 Kevin Hankinson
22/09/2017
8 / 10

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Kevin Hankinson of Manchester, who had a new Daytona Grey Audi Q7 on 22/09/2017

Overall: 8 / 10

Delivery Person Comments

Very pleasant driver.

Delivery Punctuality Comments

Asked for a slot between 9:30 and 15:00. Got a txt the day before - would 7am-8am suit. It did, But was pushing it to do the school run which we need to set off at 08:10. The car arrived at 07:50. Not the drivers fault - stuck in traffic on the motorway. Made the handover a bit rushed as we really needed to be setting off.

Overall Punctuality Comments

Asked for a slot between 9:30 and 15:00. Got a txt the day before - would 7am-8am suit. It did, But was pushing it to do the school run which we need to set off at 08:10. The car arrived at 07:50. Not the drivers fault - stuck in traffic on the motorway. Made the handover a bit rushed as we really needed to be setting off.

Damage Comments

Actually, the smallest of scratches on the bumper (possibly polishing marks). Not concerned by them (about 2cm long)

Overall Comments

It was good to see it was delivered on a trailer. We can ensure we do not over rev for the first few 100 miles, rather than now knowing how the car was driven down the motorway.

Improvements

When asked if 7-8 delivery was OK, we should have declined as this was a bit stressful given the late arrival and the imminent school run (which is over an hour return trip) and we have to set off at a specific time.
BMW 4-Series Gran Coupe Nick Einhorn
25/09/2017
8 / 10

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Nick Einhorn of Borehamwood, who had a new Mineral Grey BMW 4-Series Gran Coupe on 25/09/2017

Overall: 8 / 10

Cleanliness Comments

Looked like it may have been stored in a field with dry dust in all hidden seal areas, behind doors, in joints etc. Not good for a BRAND NEW CAR

Damage Comments

Tiny Scratch - hardly noticeable but for the record, mentioned here.

Improvements

Should have been inspected for cleanliness and dust should have been cleaned off.
Mini Hatch Nick Greenwood
25/09/2017
10 / 10

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Nick Greenwood of Lancashire, who had a new Midnight Black Mini Hatch on 25/09/2017

Overall: 10 / 10

Citroen C3 Michael Gilhooly
22/09/2017
6 / 10

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Michael Gilhooly of London, who had a new Shark Grey Citroen C3 on 22/09/2017

Overall: 6 / 10

Delivery Punctuality Comments

The delivery window was for the whole day. The delivery came in the morning which was good. But he had the wrong mobile number for me. I checked the mobile number I submitted on Lingo and I had submitted it correctly

Overall Punctuality Comments

The delivery window was for the whole day. The delivery came in the morning which was good. But he had the wrong mobile number for me. I checked the mobile number I submitted on Lingo and I had submitted it correctly

Dealer Service Comments

I had no contact with the dealer so I cannot comment

Delivery Communication Comments

The delivery driver had the wrong mobile number for me. It was out by one digit so he was not able to call me
Nissan Juke Ricardo Coster
21/09/2017
8 / 10

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Ricardo Coster of Aberdeen, who had a new Flame Red Nissan Juke on 21/09/2017

Overall: 8 / 10

Overall Comments

received a call 35 mins before the car was delivered.

Improvements

Can't think of anything
Renault Captur (old) Cat Towland
21/09/2017
8 / 10

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Cat Towland of Burton On Trent, who had a new Flame Red Renault Captur (old) on 21/09/2017

Overall: 8 / 10

Volkswagen Golf Estate R Jonathan Chitty
21/09/2017
10 / 10

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Jonathan Chitty of Fenny Compton, who had a new Pure White Volkswagen Golf Estate R on 21/09/2017

Overall: 10 / 10

Seat Leon Mari Munro
14/09/2017
4 / 10

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Mari Munro of Bridgend, who had a new Mystery Blue Seat Leon on 14/09/2017

Overall: 4 / 10

Overall Comments

Delivery was arranged for Friday 15/9/2017. I received a phone call from my partner Wednesday evening 13/9/2017 ti say she had been contacted by the delivery driver to say he was in possession of the new car and would be deliverng it at 8.30 the following morning (I was not returning home from London for at least another six hours after that!) My partner had to compose an email as if from me to authorise her to take delivery.It was extremely stressful for her and totally unnecessary agravation all round.

Improvements

Put the new car "owner's" needs before the dealer's agenda.
Dacia Sandero Colin Harris
20/09/2017
8 / 10

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Colin Harris of Swalwell, who had a new Cosmos Blue Dacia Sandero on 20/09/2017

Overall: 8 / 10

Damage Comments

wing mirror has two scratch marks.
Volkswagen Golf Andy Bignell
18/09/2017
10 / 10

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Andy Bignell of Sittingbourne, who had a new Black Volkswagen Golf on 18/09/2017

Overall: 10 / 10

Cleanliness Comments

brand new

Overall Comments

on time,
Peugeot Traveller Pat Mulligan
19/09/2017
8 / 10

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Pat Mulligan of Bradford, who had a new Black Peugeot Traveller on 19/09/2017

Overall: 8 / 10

Dealer Service Comments

I think we can all take a second to appreciate the typically shit service of Evans Halshaw. That said John in Bradford was very helpful with the paperwork;)

Missing Comments

The only bits missing though are from the publicised specification of the vehicle. Not from delivery.

Improvements

Far more expensive.. but trailer it!
Citroen C3 Melanie Booth
15/09/2017
10 / 10

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Melanie Booth of Nantwich, who had a new Shark Grey Citroen C3 on 15/09/2017

Overall: 10 / 10

Missing Comments

Handbook

Improvements

nothing!
Peugeot 108
19/09/2017
10 / 10

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of , who had a new Raven Black Peugeot 108 on 19/09/2017

Overall: 10 / 10

Audi A5 Sportback Scott Fitzgerald
18/09/2017
10 / 10

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Scott Fitzgerald of Hull, who had a new Ibis White Audi A5 Sportback on 18/09/2017

Overall: 10 / 10

Delivery Person Comments

Really nice and polite guy.

Delivery Punctuality Comments

Perfect.

Overall Punctuality Comments

Perfect.

Cleanliness Comments

Very happy and despite the not perfect weather still arrived looking well.

Dealer Service Comments

No face to face experience with the dealer but the delivery driver was as one should be.

Overall Comments

Called an hour before to confirm arrival time.

Missing Comments

I cannot find the service record. Only a sheet of paper mentioning the service.

Improvements

£1000 cashback in the boot :O)
Seat Alhambra Lesley Ryder
04/09/2017
10 / 10

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Lesley Ryder of Ormskirk, who had a new Urano Grey Seat Alhambra on 04/09/2017

Overall: 10 / 10

Improvements

Everything went very well with nothing wrong.
Seat Ateca Phil Barr
14/09/2017
8 / 10

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Phil Barr of Liverpool, who had a new Black Seat Ateca on 14/09/2017

Overall: 8 / 10

Delivery Person Comments

He was corteous and helpful and arrived on time.

Delivery Communication Comments

The manufacturer was over two months late deluvering vehicle to dealer.

Missing Comments

The electronic wasn't working so was unable to sign.

Improvements

Delivery once vehicle was in stock was fine.
Volvo XC90 Chris Dooley
14/09/2017
10 / 10

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Chris Dooley of Ashford, who had a new Ice White Volvo XC90 on 14/09/2017

Overall: 10 / 10

Honda CR-V Steve Roberts
13/09/2017
8 / 10

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Steve Roberts of MALPAS, who had a new Crystal Black Honda CR-V on 13/09/2017

Overall: 8 / 10

Cleanliness Comments

It had been driven to me and the weather was not good so unavoidable really.

Damage Comments

small almost inperceptible scuff front lhs - noted on delivery form

Dealer Service Comments

PDI details not filled in.

Missing Comments

The PDI section of the service record has not been completed
Volkswagen Up Shelley Hutton
14/09/2017
8 / 10

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Shelley Hutton of Edinburgh, who had a new Teal Blue Volkswagen Up on 14/09/2017

Overall: 8 / 10

Delivery Punctuality Comments

It was at the end of the day but that didn't really matter to me.

Overall Punctuality Comments

It was at the end of the day but that didn't really matter to me.

Overall Comments

Good communication on his (unavoidable) delays.

Missing Comments

The delivery guy said there should have been mats. He marked on the sheet and said they'd post them to me.
Kia Sportage Andy Balfour
14/09/2017
8 / 10

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Andy Balfour of Aberdeen, who had a new Infra Red Kia Sportage on 14/09/2017

Overall: 8 / 10

Delivery Person Comments

Paul was a very nice guy indeed. A credit to the dealer.

Delivery Punctuality Comments

Kept us well advised and arrived when he said he would.

Overall Punctuality Comments

Kept us well advised and arrived when he said he would.

Cleanliness Comments

The inside was fine, the outside was dirty. But he had driven 400 miles through rain, so we didn't expect it to be clean.

Dealer Service Comments

I don't actually know who the dealer was.

Improvements

If I'm being super picky, I would have preferred delivery on a lorry so the car didn't have 400 miles on it and was clean. I don't think I was given the choice, it was a surprise when the guy phoned the night before and said he was driving it up.
Audi A4 James Hull
04/09/2017
8 / 10

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James Hull of Basildon, who had a new Ibis White Audi A4 on 04/09/2017

Overall: 8 / 10

Cleanliness Comments

All clean

Overall Comments

Later than expected but the delivery driver was nice

Delivery Communication Comments

Not your fault but I would have preferred to be told it was running late rather than have to chase it
Nissan Juke Andrea Hammond
13/09/2017
8 / 10

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Andrea Hammond of Toton, Notts, who had a new Magnetic Red Nissan Juke on 13/09/2017

Overall: 8 / 10

Delivery Person Comments

Nice chap.

Delivery Punctuality Comments

Please see above comment.

Overall Punctuality Comments

Please see above comment.

Cleanliness Comments

It was a bit dirty on the outside because it had been driven approximately 80 miles to get to me on a wet day. Inside was clean and fine.

Overall Comments

While they gave us the impression that they would phone by 10am to arrange delivery it was actually after 1pm when I got the call.

Delivery Communication Comments

Excellent communication with yourself, dealer ok.

Improvements

Maybe you could persuade them to say "am" or "pm" for the delivery?
Mercedes GLE-Class 4x4 Andy Swanson
13/09/2017
10 / 10

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Andy Swanson of Kendal, who had a new Selenite Grey Mercedes GLE-Class 4x4 on 13/09/2017

Overall: 10 / 10

Honda Civic Dan Falconer
13/09/2017
8 / 10

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Dan Falconer of Fleet, who had a new Crystal Black Pearl Honda Civic on 13/09/2017

Overall: 8 / 10

Dealer Service Comments

No mats and tyre pressures incorrect

Overall Comments

Would have been 'Very Good' if delivered with Mats and tyre pressure correct

Missing Comments

mats
Volkswagen Tiguan Em Conran
12/09/2017
10 / 10

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Em Conran of Greenhithe, who had a new Indium Grey Volkswagen Tiguan on 12/09/2017

Overall: 10 / 10

Delivery Person Comments

Very friendly.

Delivery Punctuality Comments

Excellent

Overall Punctuality Comments

Excellent

Improvements

Nothing at all!. Excellent service all round!.
Hyundai Santa Fe Ken Banbury
08/09/2017
8 / 10

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Ken Banbury of Pontefract, who had a new Ocean Blue Hyundai Santa Fe on 08/09/2017

Overall: 8 / 10

Delivery Person Comments

Polite, knowledgeable and helpful

Delivery Punctuality Comments

Exactly as promised

Overall Punctuality Comments

Exactly as promised

Cleanliness Comments

This was not as good as previous delivery presentation. Some packing materials had not been removed, and the car was not polished...

Dealer Service Comments

Car presentation let it down

Overall Comments

On time, 1 hour brfore, text 10 minutes before arrival

Improvements

Actual delivery was well organised and managed
Citroen C3 David Goodman
08/09/2017
8 / 10

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David Goodman of Yarm, who had a new Cobalt Blue Citroen C3 on 08/09/2017

Overall: 8 / 10

Missing Comments

Service book but have been advised not required by lings.
Audi A6 Joe Wilson
04/09/2017
10 / 10

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Joe Wilson of Motherwell, who had a new Floret Silver Audi A6 on 04/09/2017

Overall: 10 / 10

Audi A6 Jim Mcevoy
11/09/2017
10 / 10

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Jim Mcevoy of Lisburn, who had a new White Audi A6 on 11/09/2017

Overall: 10 / 10

Delivery Person Comments

Excellent

Delivery Punctuality Comments

Spot on time

Overall Punctuality Comments

Spot on time

Delivery Communication Comments

Improvements

Excellent service from order to delivery. Will pass on to others as everything went great????
Audi A6 Wee Clair Cathie
07/09/2017
? / 10

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Wee Clair Cathie of Irvine, who had a new Ibis White Audi A6 on 07/09/2017

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good dealer

Overall Comments

Very Good

Delivery Communication Comments

Very good communication

Improvements

Nothing to improve delivery as it was already a great service. They kept me really well informed and delivered the car at the time they said they would. Absolutely no problems with any of the process from start to finish.
Nissan Qashqai (2016) Vicki O'Dell
07/09/2017
6 / 10

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Vicki O'Dell of Leeds, who had a new Blade Silver Nissan Qashqai (2016) on 07/09/2017

Overall: 6 / 10

Delivery Punctuality Comments

I received a call in the morning saying the car would be delivered by 1pm and requested another call when they were close by so that I could be there to take delivery. After no update I called at 1.15pm to be bluntly told "I've not even picked it up yet". Eventually the car arrived at 4.10pm. From speaking with the guys they were delayed by their first job being to deliver a car at 9am to a place that didn't open til 11am knocking everything back. They told me themselves that their delivery jobs are poorly planned.

Overall Punctuality Comments

I received a call in the morning saying the car would be delivered by 1pm and requested another call when they were close by so that I could be there to take delivery. After no update I called at 1.15pm to be bluntly told "I've not even picked it up yet". Eventually the car arrived at 4.10pm. From speaking with the guys they were delayed by their first job being to deliver a car at 9am to a place that didn't open til 11am knocking everything back. They told me themselves that their delivery jobs are poorly planned.

Improvements

Better communication. I understand that things change, but if the dealer tells someone delivery will be before 1pm, and they are delayed by four hours, they should know to update that customer about the delays.
Renault Clio Deb Garnett
08/09/2017
10 / 10

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Deb Garnett of Hebden Bridge, who had a new Flame Red Renault Clio on 08/09/2017

Overall: 10 / 10

Improvements

Nothing. Thanks
Audi A6 Avant Steven Usher
08/09/2017
10 / 10

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Steven Usher of Gateshead, who had a new Brilliant Black Audi A6 Avant on 08/09/2017

Overall: 10 / 10

Delivery Person Comments

Very good.

Delivery Punctuality Comments

Very good, he rang prior to arriving and rolled up early which suited me

Overall Punctuality Comments

Very good, he rang prior to arriving and rolled up early which suited me

Cleanliness Comments

Good, could have been cleaner externally and a couple of marks to interior upholstery but nothing to worry about now

Damage Comments

No

Overall Comments

Good

Delivery Communication Comments

Very good comms

Improvements

Could have been delivered by trailer....... or chanook
Volvo XC60 Sarah Quantick
06/09/2017
8 / 10

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Sarah Quantick of Reigate, who had a new Saville Grey Volvo XC60 on 06/09/2017

Overall: 8 / 10

Dealer Service Comments

Delivery was a day later than had been confirmed, but not an issue for us
Ford Ranger
05/09/2017
8 / 10

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of , who had a new Frozen White Ford Ranger on 05/09/2017

Overall: 8 / 10

Cleanliness Comments

The driver said that he had even taken it to the car wash before delivering it to me.

Dealer Service Comments

Due to the delays

Overall Comments

Various long delays in getting the car delivery date.

Improvements

Dont believe there's anything Lings cars need to do better, just the dealer vehicle tracking skills could be improved:-)
Nissan Juke Mark Ferguson
23/08/2017
10 / 10

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Mark Ferguson of LOUGHBOROUGH, who had a new Flame Red Nissan Juke on 23/08/2017

Overall: 10 / 10

Delivery Person Comments

The delivery driver was very courteous and polite. He called to let us know when it would be arriving. He went through a full inspection of the Juke beforehand, explained a few new features and was very professional.

Delivery Punctuality Comments

called us an hour before hand to let us know what time he would arrive.

Overall Punctuality Comments

called us an hour before hand to let us know what time he would arrive.

Cleanliness Comments

Very clean inside and out, not the drivers fault that every flying bug in England had decided to commit suicide on our new car as he drove it to us!

Damage Comments

He carried out a full inspection with us

Improvements

Apart from delivering it on a lorry, nothing could really be improved.
Mercedes A-Class Cameron Sinclair
05/09/2017
8 / 10

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Cameron Sinclair of Hamilton, who had a new Cirrus White Mercedes A-Class on 05/09/2017

Overall: 8 / 10

Delivery Person Comments

The guy who completed the handover was pleasant and did everything he could to help, he was landed with me last minute so wasn't prepared and didn't really know what the car had, but he tried his best and was able to answer all my questions.

Delivery Punctuality Comments

I collected the car myself, was left standing in a kitchen for half an hour before being seen to, not bothered though, was interesting to speak to the ECM delivery guy haha.

Overall Punctuality Comments

I collected the car myself, was left standing in a kitchen for half an hour before being seen to, not bothered though, was interesting to speak to the ECM delivery guy haha.

Missing Comments

The car wasn't fueled as agreed, the dealer sorted this quickly though. I'm still waiting on the expenses being refunded..
Skoda Superb Estate Andy Salmon
05/09/2017
4 / 10

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Andy Salmon of Lewes, who had a new Pacific Blue Skoda Superb Estate on 05/09/2017

Overall: 4 / 10

Delivery Person Comments

See above

Cleanliness Comments

As above

Damage Comments

Don't yet know.

Dealer Service Comments

As above

Overall Comments

The driver arrived in the pouring rain and was visibly annoyed when I asked him to do the handover in my warehouse in the dry. He got out of the car, gave me a key key and said "Right, I've got 5 minutes to get to the train station"! I told him that it was going to take longer than that for the handover and again he wasn't very happy. I had a pre-prepared list of items to check and he wanted to know why I was checking things as he had a sheet which stated the PDI process. Not his fault as the car had been driven 270 miles, but it was filthy. I have still not been able to check the bodywork due to this. The car was also dirty inside, no paper mats had been used and there were food crumbs on the seat. I am not able to find a warranty/service book.

Missing Comments

Luggage nets and mats. Other owners have told me these were delivered with the car. The SD card for the sat nav is missing, it was supposed to be delivered yesterday and has still not been received having not arrived in the post today either.

Improvements

Nothing from Ling. The dealer needs to review their PDI and driver services.
Volkswagen Golf R Stuart Gough
05/09/2017
8 / 10

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Stuart Gough of Milton Keynes , who had a new Pure White Volkswagen Golf R on 05/09/2017

Overall: 8 / 10

Cleanliness Comments

slight dirt as a consequence of road delivery of 80 miles
Renault Captur (old) Joy Chambers
05/09/2017
8 / 10

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Joy Chambers of Morpeth, who had a new Boston Blue Renault Captur (old) on 05/09/2017

Overall: 8 / 10

Improvements

I thought the service was excellent with Lings from beginning to end. The delivery man was pleasant and helpful. I have no negarivities. Thank you.
Seat Leon Dave Taylor
04/09/2017
10 / 10

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Dave Taylor of , who had a new Desire Red Seat Leon on 04/09/2017

Overall: 10 / 10

Delivery Person Comments

Really good nice fella

Delivery Punctuality Comments

Delivered it as soon as he could, he was held up on the motorway but it was a genuine issue and no problem

Overall Punctuality Comments

Delivered it as soon as he could, he was held up on the motorway but it was a genuine issue and no problem

Cleanliness Comments

No issues, very clean and tidy

Damage Comments

No damage

Dealer Service Comments

Limited interaction but no issues

Overall Comments

Very good..only slight issue was the guy didn't know how to turn the radio on but that's fine, I sorted it!

Delivery Communication Comments

All good and as promised

Improvements

Complete training in the multimedia system but not an issue
Seat Ateca Graham Ross
04/09/2017
8 / 10

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Graham Ross of Musselburgh, who had a new Rodium Grey Seat Ateca on 04/09/2017

Overall: 8 / 10

Cleanliness Comments

Delivery driver told me the car had to be Valeted by the sales staff. Protective plastic seals still in place on the driver/ passenger door sills. Cellophane protection still on the front seats and the rear carpets

Damage Comments

Scratch marks on the offside mirror.

Missing Comments

SD card for the satellite navigation
Kia Sportage Judith Randall
01/09/2017
6 / 10

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Judith Randall of Southampton, who had a new Infra Red Kia Sportage on 01/09/2017

Overall: 6 / 10

Delivery Person Comments

Very pleasant and helpful chap

Delivery Punctuality Comments

It was quite late in the day, more comments below.

Overall Punctuality Comments

It was quite late in the day, more comments below.

Cleanliness Comments

Car was clean but it had just driven over 250 miles so there was the odd splash of mud on wheel arches etc. nothing unexpected but cannot mark higher than average for that.

Dealer Service Comments

Cannot mark higher due to missing maps - this obviously wasn't checked or they were removed prior to delivery.

Overall Comments

All comments below sum up experience

Delivery Communication Comments

Only heard within 2 hours of delivery when it was going to be i.e. about 3.30 for delivery between 5 and 6pm - as the car was coming from Hull and he left at 11am, we could have been told much earlier that we had all day before it was arriving.

Missing Comments

No maps for sat nav

Improvements

There was only 20 miles of fuel left in the car, we are quite rural and we dropped the driver off at the train station after delivery, but there wasn't enough fuel to get to the train station and then to the petrol station, we therefore had to use some from a can we had. Making sure there is enough fuel to comfortably get to fill up at the nearest petrol station would be a good idea.
Nissan Juke Scott Mcginness
30/08/2017
8 / 10

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Scott Mcginness of Airdrie, who had a new Flame red Nissan Juke on 30/08/2017

Overall: 8 / 10

Overall Comments

Good Communication and stuck to time schedule
Kia Sportage Denise Hughes
01/09/2017
8 / 10

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Denise Hughes of Walsall, who had a new White Kia Sportage on 01/09/2017

Overall: 8 / 10

Cleanliness Comments

Car is white and drove from Lincoln so was probably clean when it left. All alloys were dirty and one was damaged which I didn't see due to the positioning on my drive until later.

Damage Comments

As stated above.

Delivery Communication Comments

Super quick communication, excellent customer services and I have recommended you to friends. Very happy with Ling Cars.
Honda CR-V Keith Hendry
01/09/2017
8 / 10

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Keith Hendry of Inverurie, who had a new Rallye Red Honda CR-V on 01/09/2017

Overall: 8 / 10

Improvements

delivered on a transporter instead of driving nearly 400 miles
Citroen C3 Ben Havers
31/08/2017
8 / 10

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Ben Havers of Brighton, who had a new Black Citroen C3 on 31/08/2017

Overall: 8 / 10

Delivery Person Comments

Very friendly and extremely helpful!

Delivery Punctuality Comments

Arrived on the day and phoned 20 mins before arrival

Overall Punctuality Comments

Arrived on the day and phoned 20 mins before arrival

Damage Comments

I didn't realise initially but one of the little bits of plastic that connects the rear shelf is broken and partially detached.
Mercedes E-Class Saloon Rod Hughes
01/09/2017
8 / 10

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Rod Hughes of BURNTWOOD, who had a new canvasite blue Mercedes E-Class Saloon on 01/09/2017

Overall: 8 / 10

Overall Comments

Car was dirty on arrival, however the driver agreed to take to a hand car wash

Missing Comments

I was expecting car mats on a £35k car :-(
BMW 4-Series Gran Coupe Simon Fisher
01/09/2017
6 / 10

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Simon Fisher of Sheffield, who had a new Black Sapphire BMW 4-Series Gran Coupe on 01/09/2017

Overall: 6 / 10

Cleanliness Comments

Inside was perfect, but the outside has done slight stains from water as the driver explained it had been outside for a couple of days.

Delivery Communication Comments

Ling gave me the delivery date a while ago, but I didn't hear from the dealer until an hour before delivery. A heads up the day before on the estimated time of arrival would be good.
Nissan Juke Nick Miller
01/09/2017
10 / 10

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Nick Miller of NORTHAMPTON, who had a new Flame Red Nissan Juke on 01/09/2017

Overall: 10 / 10

Nissan Qashqai Dave Errington
01/09/2017
8 / 10

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Dave Errington of West Mersea, who had a new Flame Red Nissan Qashqai on 01/09/2017

Overall: 8 / 10

Delivery Punctuality Comments

Slight delay caused by traffic - understandable on the last Friday of the school holidays and the location of my home on a holiday resort island.

Overall Punctuality Comments

Slight delay caused by traffic - understandable on the last Friday of the school holidays and the location of my home on a holiday resort island.

Improvements

You can't improve on perfection.
Nissan Juke Macey Mace
31/08/2017
10 / 10

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Macey Mace of Frinton-on-Sea, who had a new Flame Red Nissan Juke on 31/08/2017

Overall: 10 / 10

Delivery Person Comments

Polite, smart and clean.

Delivery Punctuality Comments

Yes on the day advised and on time.

Overall Punctuality Comments

Yes on the day advised and on time.

Cleanliness Comments

Car was clean inside and out.

Overall Comments

Delivery driver phoned in advance to advise time off Delivery, car arrived on time.

Improvements

Nothing providing I get back the 235 miles
Seat Leon Kieran Ferguson
29/08/2017
8 / 10

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Kieran Ferguson of Gateshead, who had a new Monsoon Grey Seat Leon on 29/08/2017

Overall: 8 / 10

Delivery Person Comments

Didn't really chat too much, wanted me to sign quite quickly.

Overall Comments

I received a text with ETA and it arrived bang on the minute!

Improvements

Nowt, it was all good!
Kia Sportage Steve Spiers
30/08/2017
10 / 10

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Steve Spiers of London, who had a new Phantom Black Kia Sportage on 30/08/2017

Overall: 10 / 10

Delivery Person Comments

Helpful, friendly and great

Overall Comments

They rang me a week in advance, were on time and didn't rush me looking over the car.

Improvements

Nothing
Seat Ateca Aneliese Allen
25/08/2017
8 / 10

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Aneliese Allen of Wymondham, who had a new Nevada White Seat Ateca on 25/08/2017

Overall: 8 / 10

Delivery Person Comments

Very polite and patient

Delivery Punctuality Comments

Difficult to score as no set time for delivery is given but from the call I received to him arriving he was punctual.

Overall Punctuality Comments

Difficult to score as no set time for delivery is given but from the call I received to him arriving he was punctual.

Cleanliness Comments

It hadn't been washed just prior to delivery as had been driven a couple hundred miles but was still in good condition.

Dealer Service Comments

I didn't have direct contact with then

Overall Comments

Called to let me know they were nearby. Car arrived safely and in good condition.

Delivery Communication Comments

No negtaives

Missing Comments

A small panel divider to the side in the boot

Improvements

The only thing would be to narrow down to half day at least but I understand the cost implications in that make it tricky.
Kia Sportage Kenny McCaig
24/08/2017
8 / 10

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Kenny McCaig of Largs, who had a new Fusion white Kia Sportage on 24/08/2017

Overall: 8 / 10

Delivery Person Comments

Really nice friendly person. Although he came from England he new my small Scottish town as he used to come here on holiday as a lad.

Delivery Punctuality Comments

Arrived exactly when he said he would.

Overall Punctuality Comments

Arrived exactly when he said he would.

Cleanliness Comments

Car interior was spotless. Some dirt on the outside but only to be expected after a delivery of over 300 miles.

Dealer Service Comments

Didn't receive any communication.

Overall Comments

Arrived when said

Delivery Communication Comments

Kept me informed.

Improvements

Everything was fine.
Kia Sportage Diane Rawlins
24/08/2017
10 / 10

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Diane Rawlins of Cambridge, who had a new Phantom Black Kia Sportage on 24/08/2017

Overall: 10 / 10

Cleanliness Comments

Spotless.

Overall Comments

Delivery driver rang me to confirm ETA - and he was here just 10 mins after that time. Very polite driver; dealt with paperwork quickly. Really pleased with this last part of the process. I took a photo of the completed delivery form, as the driver needed to keep the one we had signed.

Delivery Communication Comments

You emailed a possible time, and the driver rang to update me. Very pleased with how much I was kept informed.

Improvements

Nothing from my perspective; I was very pleased with the way everything went. Thank you.
Land Rover Range Rover Evoque Shaun Mcnulty
22/08/2017
10 / 10

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Shaun Mcnulty of Liverpool, who had a new Indus Silver Land Rover Range Rover Evoque on 22/08/2017

Overall: 10 / 10

Delivery Punctuality Comments

I was a bit late getting home from work, the delivery driver waited patiently and remained in good spirits.

Overall Punctuality Comments

I was a bit late getting home from work, the delivery driver waited patiently and remained in good spirits.

Improvements

absolutely nothing, whole service was fantastic.
Volkswagen Golf GTI Phil Barnes
22/08/2017
8 / 10

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Phil Barnes of Leeds, who had a new Indium Grey Volkswagen Golf GTI on 22/08/2017

Overall: 8 / 10

Damage Comments

Not really damage but the drivers door wont close properly. Thought they would have noticed this themselves.

Dealer Service Comments

Only put average because they didn't spot door and delivered a car sub standard.

Delivery Communication Comments

You are the best Ling by far. Not had chance to talk to dealer much.

Missing Comments

Havent had chance to look at everything supplied at yet. He showed me where stuff was but I havent opened the books yet.

Improvements

Nothing really I can think of
Kia Sportage Jane Norris
17/08/2017
8 / 10

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Jane Norris of Wigton, who had a new Dark Gun Metal Kia Sportage on 17/08/2017

Overall: 8 / 10

Delivery Punctuality Comments

Held up with traffic - but 3.5 hours late from Newcastle.

Overall Punctuality Comments

Held up with traffic - but 3.5 hours late from Newcastle.

Missing Comments

No mats in the car.
Seat Leon Dan Wells
21/08/2017
6 / 10

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Dan Wells of York, who had a new Desire Red Seat Leon on 21/08/2017

Overall: 6 / 10

Delivery Person Comments

Initially defended the car being dirty but did take it for a clean eventually.

Delivery Punctuality Comments

Received a call an hour before delivery took place.

Overall Punctuality Comments

Received a call an hour before delivery took place.

Cleanliness Comments

It was driven from Wrexham to Manchester before I received it. Had been put through a car wash and some areas had been missed. The minor damage to the car was not expected and was disappointing.

Damage Comments

Stone chip to front bumper, scratch above NSR wheel arch, scratch on NSR door, and boot lid.

Overall Comments

Car was delivered dirty and with minor damage. Delivery guy didn't know what paperwork was required.

Improvements

I expected the car with less miles on it and in near perfect condition - having it delivered to a closer dealership would have assisted with this.
Citroen C1 Becky Smith
07/08/2017
8 / 10

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Becky Smith of Bristol, who had a new Jelly Red Citroen C1 on 07/08/2017

Overall: 8 / 10

Cleanliness Comments

A bit dirty on the outside, but I would put this down to the rain. The inside could have been a bit better. Mainly the footwells.

Damage Comments

Small scratch around ignition.

Overall Comments

I had to prompt a few times on certain things, such as the overview of controls etc.

Improvements

Overview of the car, but delivery was smooth and on time. I didn't get given any documents to keep though. Signed two forms and given back to dealer.
Hyundai Ioniq Peter Marsh
18/08/2017
10 / 10

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Peter Marsh of Rugby, who had a new Iron Grey Hyundai Ioniq on 18/08/2017

Overall: 10 / 10

Delivery Person Comments

Affable driver, gave brief overview of main features and functionality, did not seem to be rushing me to check over vehicle.

Delivery Punctuality Comments

It arrived at 7:15AM, as expected form driver's call the previous day, checking that would be OK.

Overall Punctuality Comments

It arrived at 7:15AM, as expected form driver's call the previous day, checking that would be OK.

Cleanliness Comments

Car mostly well valeted, just a few trivial drying marks on interior of glass.

Overall Comments

The car arrived on time, delivered to the drive, no issues at all.

Missing Comments

Not sure they're missing, but I'm surprised that a top of the range model doesn't come with any form of car mats at all. Have had to order a set from third party, to protect the carpet.

Improvements

The whole Ling side of the process is slick, fast and friendly, which serves only to highlight the delay between placing the order and receiving the vehicle. I'm sure economical delivery logistics is complex stuff, but the interval is noticeable.
Ford Focus Kerina Clark
16/08/2017
8 / 10

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Kerina Clark of Newton Aycliffe, who had a new Magnetic Ford Focus on 16/08/2017

Overall: 8 / 10

Damage Comments

Small stone chip on front
Volkswagen Tiguan Gordon McNeish
15/08/2017
8 / 10

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Gordon McNeish of Glasgow, who had a new Urano Grey Volkswagen Tiguan on 15/08/2017

Overall: 8 / 10

Mercedes A-Class Linda Kerr
11/08/2017
10 / 10

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Linda Kerr of Glasgow, who had a new White Mercedes A-Class on 11/08/2017

Overall: 10 / 10

Improvements

None
Nissan Juke Chris Mordey
14/08/2017
8 / 10

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Chris Mordey of Welling, who had a new Flame Red Nissan Juke on 14/08/2017

Overall: 8 / 10

Delivery Person Comments

He was very nice

Delivery Punctuality Comments

Arrived when said he would

Overall Punctuality Comments

Arrived when said he would

Damage Comments

All good

Overall Comments

Arrived when said it would

Improvements

All was very good and as expected
Skoda Octavia Estate (to 2016) Warren Holland
13/02/2017
8 / 10

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Warren Holland of Purley, who had a new Quartz Grey Skoda Octavia Estate (to 2016) on 13/02/2017

Overall: 8 / 10

Dealer Service Comments

Car was supplied by a dealer called 'All Electric' and the car is plastered with All Electric signs which can't be removed. It has become a bit boring explaining to people that no Skoda don't do an electric car yet and yes this is a diesel. We also had issues with the clock and had to take it to our local Skoda dealer. They fixed it and said that it had been delivered in transport mode which should have been disabled on delivery

Improvements

Lingscars were great as always, but the dealer could do with a few less stickers advertising their dealership or change their name to All Electric with a bit of Diesel too!
Honda Civic Pre-facelift Tracey Bowman
11/08/2017
8 / 10

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Tracey Bowman of Whitley Bay, Tyne And Wear, who had a new Polished Metal Honda Civic Pre-facelift on 11/08/2017

Overall: 8 / 10

Ford Transit Connect
11/08/2017
8 / 10

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of , who had a new Moondust Silver Ford Transit Connect on 11/08/2017

Overall: 8 / 10

Cleanliness Comments

Had the odd bit of bird poo here and there
Volkswagen Polo Mike Gillies
10/08/2017
10 / 10

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Mike Gillies of Edinburgh, who had a new Urano grey Volkswagen Polo on 10/08/2017

Overall: 10 / 10

Overall Comments

He arrived when he said he would and was polite and courteous.

Improvements

Nothing. If only the return of the old car could be as smooth. That was awful.
Kia Sportage John Taylor
09/08/2017
8 / 10

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John Taylor of Folkestone, Kent, who had a new Fusion White Kia Sportage on 09/08/2017

Overall: 8 / 10

Missing Comments

The sticker from the service book was missing but delivery guy rang the dealer in front of me and requested it be sent directly to us, not received as yet though
Volkswagen Tiguan Chris Henry
08/08/2017
10 / 10

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Chris Henry of Bishopton, who had a new URANO GREY Volkswagen Tiguan on 08/08/2017

Overall: 10 / 10

Delivery Person Comments

Mark didn't rush me in looking over the car and offered advice on the basics internally

Cleanliness Comments

Outside a bit dirty from transporter but that was to be expected.

Damage Comments

Swirl mark scratches on driverside back door
Volkswagen Tiguan Fiona Kelly
10/08/2017
10 / 10

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