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CARS A-Z
100% verified and true reviews from
6170 customers!
BMW 4 Series Gran Coupe
Kel Solanki
26/03/2020
26/03/2020
10 / 10
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Kel Solanki of Romford, who had a new Alpine White BMW 4 Series Gran Coupe on 26/03/2020
Overall: 10 / 10
Audi A6 Saloon
Rob Plaister
25/03/2020
25/03/2020
10 / 10
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Rob Plaister of Solihull, who had a new Brilliant Black Audi A6 Saloon on 25/03/2020
Overall: 10 / 10
Nissan Qashqai
Zoe Newman
23/03/2020
23/03/2020
10 / 10
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Zoe Newman of Loughton, who had a new Flame Red Nissan Qashqai Hatchback on 23/03/2020
Overall: 10 / 10
Improvements
Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon
Ola Ogunboye
06/03/2020
06/03/2020
6 / 10
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Ola Ogunboye of Welwyn Garden City , who had a new Black Land Rover Discovery Sport on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
friendly and professional
Cleanliness Comments
the outside was not properly valeted.
Overall Comments
the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.
Improvements
none.
Skoda Karoq Estate
Ken Smith
23/03/2020
23/03/2020
8 / 10
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Ken Smith of Leicester, who had a new Moon White Skoda Karoq Estate on 23/03/2020
Overall: 8 / 10
Damage Comments
Haven’t noticed any
Missing Comments
Service book and warranty information book
Improvements
Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma
Chrissy Bradley
23/03/2020
23/03/2020
8 / 10
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Chrissy Bradley of Chester Le Street, who had a new Agate Black Ford Puma on 23/03/2020
Overall: 8 / 10
Improvements
smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai
Marc Murray
23/03/2020
23/03/2020
8 / 10
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Marc Murray of Blyth, who had a new Vivid blue Nissan Qashqai Hatchback on 23/03/2020
Overall: 8 / 10
Delivery Person Comments
Little reluctant to add one of the issues to the delivery note
Damage Comments
Noted on delivery sheet and pictures taken.
Missing Comments
Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class
Sabrina Dawe
19/03/2020
19/03/2020
8 / 10
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Delivery Communication Comments
Sabrina Dawe of Enfield, who had a new Jupiter red Mercedes GLA Class Hatchback on 19/03/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was very nice , polite and helpful
Delivery Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Overall Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Dealer Service Comments
the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice
Overall Comments
My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery
Delivery Communication Comments
Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross
Martin Polley
19/03/2020
19/03/2020
8 / 10
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Martin Polley of Abergavenny, who had a new Polar white Citroen C5 Aircross Hatchback on 19/03/2020
Overall: 8 / 10
Missing Comments
Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)
Improvements
You guys were great. No complaints :)
Volkswagen Polo
Sion Smith
18/03/2020
18/03/2020
10 / 10
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Sion Smith of Chester, who had a new Flash Red VW Polo Hatchback on 18/03/2020
Overall: 10 / 10
Cleanliness Comments
Car is spotless.
Dealer Service Comments
Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur
Wendy Jones
18/03/2020
18/03/2020
10 / 10
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Wendy Jones of Kent, who had a new Arctic Renault Captur Hatchback on 18/03/2020
Overall: 10 / 10
Delivery Person Comments
Happy chap
Delivery Punctuality Comments
8.am great time
Overall Punctuality Comments
8.am great time
Damage Comments
All good
Overall Comments
Quick and easy
Peugeot 208
Ell Weight
18/03/2020
18/03/2020
8 / 10
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Delivery Communication Comments
Ell Weight of Stanford-le-hope, who had a new Nimbus Grey Peugeot 208 Hatchback on 18/03/2020
Overall: 8 / 10
Delivery Person Comments
No body odour (yay!)
Cleanliness Comments
A few dirt marks but that’s to be expected.
Overall Comments
The delivery man was very friendly and encouraged me to check the car thoroughly.
Delivery Communication Comments
Great communication, especially with me asking lots of questions
Missing Comments
Nothing missing
Improvements
Nothing. All went smoothly and on time. Thanks!
Citroen C3
Gary Norris
16/03/2020
16/03/2020
10 / 10
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Gary Norris of Forest Row, who had a new PERLA NERA BLACK Citroen C3 Hatchback on 16/03/2020
Overall: 10 / 10
Kia Sportage Estate
Melissa Robinson
12/03/2020
12/03/2020
8 / 10
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Melissa Robinson of , who had a new Gun metal Kia Sportage Estate on 12/03/2020
Overall: 8 / 10
Missing Comments
340
Improvements
Nothing ????
Honda Civic
Suzanne Curran
16/03/2020
16/03/2020
10 / 10
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Delivery Communication Comments
Suzanne Curran of St. Albans, who had a new Rallye Red Honda Civic Hatchback on 16/03/2020
Overall: 10 / 10
Delivery Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Comments
The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!
Delivery Communication Comments
Amazing communication from start to finish!!!!
Improvements
Nothing!
Audi A5 Coupe
Evs Evans
13/03/2020
13/03/2020
8 / 10
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Evs Evans of Hove, who had a new Daytona Grey Audi A5 Coupe on 13/03/2020
Overall: 8 / 10
BMW 2 Series Coupe
Peter Lin
13/03/2020
13/03/2020
8 / 10
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Peter Lin of Malmesbury, who had a new Estoril Blue BMW 2 Series Coupe on 13/03/2020
Overall: 8 / 10
Land Rover RR Evoque
Mehdi Saadian
13/03/2020
13/03/2020
8 / 10
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Mehdi Saadian of London, who had a new Fuji White Land Rover Range Rover Evoque on 13/03/2020
Overall: 8 / 10
Delivery Person Comments
Very professional attitude
Delivery Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Overall Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Damage Comments
Thank goodness
Improvements
more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai
Julian Davies
12/03/2020
12/03/2020
10 / 10
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Delivery Communication Comments
Julian Davies of Livingston, who had a new Gun Metallic Nissan Qashqai Hatchback on 12/03/2020
Overall: 10 / 10
Delivery Person Comments
Very nice guy
Delivery Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Overall Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Cleanliness Comments
It was a snowy day so the delivery guy took the car to the car wash before delivery
Damage Comments
None
Overall Comments
I knew at all times what was going on and what to expect
Delivery Communication Comments
Great communication from both you and the dealer
Improvements
Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe
Lee Howarth
13/03/2020
13/03/2020
10 / 10
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Lee Howarth of Chesterfield, who had a new White BMW 4 Series Gran Coupe on 13/03/2020
Overall: 10 / 10
Delivery Person Comments
The driver called when on the way with en tea which was helpful.
Delivery Punctuality Comments
No issues arrived when agreed.
Overall Punctuality Comments
No issues arrived when agreed.
Overall Comments
I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.
Improvements
No issues.
Audi TT Coupe
Brendan Dawes
11/03/2020
11/03/2020
8 / 10
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Delivery Communication Comments
Brendan Dawes of Southport, who had a new Nano Grey Audi TT Coupe on 11/03/2020
Overall: 8 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
Called to say he was half hour away
Overall Punctuality Comments
Called to say he was half hour away
Overall Comments
Very nice, courteous lad.
Delivery Communication Comments
Perfect.
Missing Comments
Should there be a V5 — I’m guessing no as this is a lease car.
Improvements
Nothing. Very happy.
Skoda Scala
David Burke
09/03/2020
09/03/2020
10 / 10
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David Burke of Bexley/Kent, who had a new Energy Blue Skoda Scala Hatchback on 09/03/2020
Overall: 10 / 10
Skoda Kodiaq Estate
Uncle Albert Downs
09/03/2020
09/03/2020
8 / 10
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Delivery Communication Comments
Uncle Albert Downs of Wimborne, who had a new Quartz Grey Skoda Kodiaq Estate on 09/03/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.
Delivery Punctuality Comments
Arrived within 15 mins of stated time.
Overall Punctuality Comments
Arrived within 15 mins of stated time.
Cleanliness Comments
Car had been washed just prior to delivery so very clean.
Damage Comments
Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.
Dealer Service Comments
Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say
Overall Comments
Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.
Delivery Communication Comments
I've been kept informed of delivery status at all times
Missing Comments
Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats
Improvements
All good no complaints.
Renault Captur
Colin Wright
28/02/2020
28/02/2020
10 / 10
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Colin Wright of Halling, who had a new Ocean Blue Renault Captur Hatchback on 28/02/2020
Overall: 10 / 10
Mercedes E Class Coupe
Sue Duffin
06/03/2020
06/03/2020
8 / 10
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Sue Duffin of Ormskirk , who had a new Rubellite Red Mercedes E Class Coupe on 06/03/2020
Overall: 8 / 10
Cleanliness Comments
had power washed but dirty still as could not use brush
Dealer Service Comments
No contact
Improvements
Nothing everything fine
Seat Ateca Estate
Andy Turnley
06/03/2020
06/03/2020
6 / 10
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Andy Turnley of Long Marston, who had a new Rhodium Grey Seat Ateca Estate on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.
Delivery Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Overall Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Cleanliness Comments
Fingerprints on dashboard/instrumentation
Dealer Service Comments
Can't really score this because I have had no communication with dealer
Overall Comments
Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.
Missing Comments
Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'
Improvements
An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR
Hugh Stuart-Buttle
06/03/2020
06/03/2020
10 / 10
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Hugh Stuart-Buttle of Macclesfield, who had a new Pure white Toyota C-HR Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla
Jonquil Hinson
06/03/2020
06/03/2020
10 / 10
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Jonquil Hinson of Newcastle, who had a new Pure White Toyota Corolla Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
I just signed his phone so didn't receive a delivery form (at least, I can't see one).
Improvements
Nothing I can think of!
Land Rover RR Sport Estate
Ayodeji Adeyeye
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Ayodeji Adeyeye of Salford, who had a new Narvik Black Land Rover Range Rover Sport on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Delivery Communication Comments
Very good
Hyundai Tucson Estate
Rod Smith
05/03/2020
05/03/2020
8 / 10
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Rod Smith of Horsted Keynes, who had a new Micron Grey Hyundai Tucson Estate on 05/03/2020
Overall: 8 / 10
Improvements
Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc
Bev Leese
04/03/2020
04/03/2020
10 / 10
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Bev Leese of Doncaster , who had a new Urano Grey VW T-Roc Hatchback on 04/03/2020
Overall: 10 / 10
Delivery Person Comments
He was fantastic :-)
Delivery Punctuality Comments
Excellent
Overall Punctuality Comments
Excellent
Overall Comments
Very goid
Improvements
Had a timescale before the day
Mercedes E Class Saloon
Chris Davis
02/03/2020
02/03/2020
6 / 10
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Delivery Communication Comments
Chris Davis of Worcester, who had a new Selinite Grey Mercedes E Class Saloon on 02/03/2020
Overall: 6 / 10
Dealer Service Comments
Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).
Delivery Communication Comments
I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).
Improvements
Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate
Paul Coggins
04/03/2020
04/03/2020
8 / 10
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Delivery Communication Comments
Paul Coggins of SHEFFIELD, who had a new Quartz grey Skoda Kodiaq Estate on 04/03/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Came as he said he would
Overall Punctuality Comments
Came as he said he would
Cleanliness Comments
A bit of dirt from transport but not surprised given where came from
Overall Comments
Phoned well in advance and went through basic controls
Delivery Communication Comments
9
Citroen C3
Sue Roberts
04/03/2020
04/03/2020
8 / 10
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Sue Roberts of Deal, who had a new Nera Black Citroen C3 Hatchback on 04/03/2020
Overall: 8 / 10
Overall Comments
Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)
Improvements
coffee, cake, balloons....lol
Mercedes A Class
Helen Skea
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Helen Skea of Newcastle Upon Tyne, who had a new Polar white Mercedes A Class Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant demeanor, no noticeable body odour.
Delivery Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Overall Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Dealer Service Comments
It was all fine.
Overall Comments
It was a smooth transaction.
Delivery Communication Comments
All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.
Improvements
I can't think of anything.
Seat Ibiza
Nick KLUGE
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Nick KLUGE of CLACTON ON SEA, who had a new White Seat Ibiza Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Cheerful and business like
Delivery Punctuality Comments
Much earlier than expected..whuch was fine
Overall Punctuality Comments
Much earlier than expected..whuch was fine
Cleanliness Comments
No issues presented well
Damage Comments
No damage
Dealer Service Comments
Not had any communication ...apart from little niggles about possible missing stuff all seems fine .
Overall Comments
Quick, easy and efficient
Delivery Communication Comments
Phoned ahead and gave me eta
Missing Comments
I think the delivery form may be emailed .
No Maintainance warranty book and nut for alloys
Improvements
Nothing , it was very good .
Seat Arona
Jase Slater
03/03/2020
03/03/2020
8 / 10
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Jase Slater of Brockley, who had a new Black Seat Arona Hatchback on 03/03/2020
Overall: 8 / 10
Nissan Leaf
Karen Barrie
28/02/2020
28/02/2020
6 / 10
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Karen Barrie of Glasgow, who had a new Arctic white Nissan Leaf Hatchback on 28/02/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap, but in a rush to get signature and leave
Delivery Punctuality Comments
Delivered early PM instead of AM
Overall Punctuality Comments
Delivered early PM instead of AM
Cleanliness Comments
Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai
Matt Heywood
28/02/2020
28/02/2020
8 / 10
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Matt Heywood of Manchester, who had a new Gun Met Nissan Qashqai Hatchback on 28/02/2020
Overall: 8 / 10
Audi A6 Saloon
Rich Mason
26/02/2020
26/02/2020
8 / 10
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Rich Mason of Burton On Trent, who had a new Daytona Grey Audi A6 Saloon on 26/02/2020
Overall: 8 / 10
Overall Comments
kept informed and on time
Improvements
maybe an AM or PM option?
Audi A5 Convertible
Bruce Collier
25/02/2020
25/02/2020
10 / 10
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Bruce Collier of Bicester, who had a new Mythos black Audi A5 Cabriolet on 25/02/2020
Overall: 10 / 10
Delivery Person Comments
Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant
Damage Comments
Tried to find some, but none
Dealer Service Comments
Vehicle from Swindon Audi, no direct contact
Overall Comments
Vehicle on low loader
Missing Comments
Asked what should be there and shown, sounded like all there
Improvements
Nothing
Nissan Leaf
Ian Oakes
24/02/2020
24/02/2020
8 / 10
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Ian Oakes of Reading, who had a new Blade silver Nissan Leaf Hatchback on 24/02/2020
Overall: 8 / 10
Delivery Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Overall Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Dealer Service Comments
Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.
Overall Comments
Delivery later than originally indicated but they did phone early in day to advise rough delivery time
Improvements
A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross
Don Murphy
20/02/2020
20/02/2020
8 / 10
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Don Murphy of CHESHIRE, who had a new Non metallic - white Citroen C5 Aircross Hatchback on 20/02/2020
Overall: 8 / 10
Dealer Service Comments
THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL.
JUST A THOUGHT...
Improvements
DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch
Gaelen Doherty
24/01/2020
24/01/2020
8 / 10
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Delivery Communication Comments
Gaelen Doherty of Glasgow, who had a new Enigmatic Black Mini Hatchback on 24/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Overall Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Cleanliness Comments
The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.
Dealer Service Comments
I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.
Delivery Communication Comments
Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).
Missing Comments
There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.
Improvements
No, happy with everything so far :O)
Skoda Octavia
Richard Rock
18/02/2020
18/02/2020
10 / 10
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Richard Rock of Eastleigh, who had a new Brilliant Silver Skoda Octavia Hatchback on 18/02/2020
Overall: 10 / 10
Volkswagen Tiguan Estate
Marie Van Vuuren
12/02/2020
12/02/2020
10 / 10
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Marie Van Vuuren of Harefield, who had a new Urano grey VW Tiguan Estate on 12/02/2020
Overall: 10 / 10
Nissan Micra
Justine Davies
14/02/2020
14/02/2020
8 / 10
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Justine Davies of Nottingham, who had a new Echo Grey Nissan Micra Hatchback on 14/02/2020
Overall: 8 / 10
Delivery Person Comments
The delivery person was friendly and polite. Loved the car!
Dealer Service Comments
I have not heard from Arval yet.
Overall Comments
Delivery was excellent. I received and email in the morning giving me a time and he was on time.
Improvements
I do not think anything could be better to be honest.
Skoda Kodiaq Estate
13/02/2020
13/02/2020
10 / 10
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Delivery Communication Comments
of , who had a new Red Velvet Skoda Kodiaq Estate on 13/02/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant young man.
Delivery Punctuality Comments
Arrival time was to the minute perfect.
Overall Punctuality Comments
Arrival time was to the minute perfect.
Cleanliness Comments
Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.
Damage Comments
The bodywork is perfect.
Dealer Service Comments
Since I had no direct contact with the dealer I cannot comment on the dealer.
Overall Comments
Telephoned 2 hours before delivery and gave arrival time
Delivery Communication Comments
I was delighted with all aspects of the transaction.
Missing Comments
The delivery form was done electronically and the driver took photographs of the car before I signed it off.
I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.
Improvements
I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible
Margaret Parker
28/01/2020
28/01/2020
8 / 10
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Margaret Parker of Liverpool, who had a new Melbourne red BMW 2 Series Convertible on 28/01/2020
Overall: 8 / 10
Overall Comments
Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't
Improvements
called in advance
Volkswagen T-Roc
Michelle Hay
06/02/2020
06/02/2020
10 / 10
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Michelle Hay of Wimborne, who had a new Urano Grey VW T-Roc Hatchback on 06/02/2020
Overall: 10 / 10
Delivery Person Comments
Paul was fantastic he talked me through the whole process and gave 100% of his time
Missing Comments
I don't seem to have a warranty book or service history book
Improvements
nothing all good thanks
Volkswagen Tiguan Estate
Ruth Kelly
03/02/2020
03/02/2020
8 / 10
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Ruth Kelly of Glasgow, who had a new Deep Black VW Tiguan Estate on 03/02/2020
Overall: 8 / 10
Kia Sportage Estate
Bobby Shipley
03/02/2020
03/02/2020
10 / 10
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Bobby Shipley of Solihull, who had a new Phantom Black Kia Sportage Estate on 03/02/2020
Overall: 10 / 10
Cleanliness Comments
IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM
Overall Comments
VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback
Del Cooper
04/02/2020
04/02/2020
10 / 10
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Del Cooper of Earls Barton, who had a new Glacier White Audi A1 Sportback on 04/02/2020
Overall: 10 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
delivered before Midday as promised
Overall Punctuality Comments
delivered before Midday as promised
Cleanliness Comments
Perfect
Dealer Service Comments
Minimum contact with dealer as Guy/Ling did the major works
Overall Comments
Delivered on time and in perfect condition
Improvements
All went well
Honda Jazz
Briony Mills
28/01/2020
28/01/2020
8 / 10
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Briony Mills of Smethwick, who had a new Red Honda Jazz Hatchback on 28/01/2020
Overall: 8 / 10
Delivery Person Comments
Shabby but odourless
Overall Comments
On time, friendly delivery man
Improvements
Nothing
Audi A4 Saloon
Hemita Morar
30/01/2020
30/01/2020
8 / 10
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Hemita Morar of London, who had a new Glacier white Audi A4 Saloon on 30/01/2020
Overall: 8 / 10
Volkswagen Golf
03/02/2020
03/02/2020
8 / 10
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of , who had a new Urano grey VW Golf Hatchback Mk7 on 03/02/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.
Cleanliness Comments
It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!
Dealer Service Comments
They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.
Improvements
A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate
Mark Ward
03/02/2020
03/02/2020
8 / 10
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Mark Ward of Hull, who had a new Black magic Seat Ateca Estate on 03/02/2020
Overall: 8 / 10
Cleanliness Comments
Had been driven from Halifax
Overall Comments
Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate
Iain Morrison
31/01/2020
31/01/2020
8 / 10
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Iain Morrison of Stonehaven, who had a new Quartz Grey Skoda Superb Estate on 31/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver called or texted several times with updates
Overall Punctuality Comments
Driver called or texted several times with updates
Improvements
Not much. All good
Skoda Karoq Estate
Peter Roberts
31/01/2020
31/01/2020
10 / 10
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Peter Roberts of Cumbria, who had a new Petrol Blue Skoda Karoq Estate on 31/01/2020
Overall: 10 / 10
Damage Comments
Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.
Improvements
nothing really
Audi Q5 Estate
Adrian Furminger
31/01/2020
31/01/2020
6 / 10
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Adrian Furminger of Longfield, who had a new Glacier white metallic Audi Q5 Estate on 31/01/2020
Overall: 6 / 10
Delivery Person Comments
Probably because Verdi’s sub contracted the delivery
Cleanliness Comments
It was driven down, so exterior and interior were not pristine
Dealer Service Comments
Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot
Overall Comments
Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer
Improvements
Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback
Helen Geoghegan
30/01/2020
30/01/2020
10 / 10
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Helen Geoghegan of Milton Keynes, who had a new Manhattan Grey Audi A1 Sportback on 30/01/2020
Overall: 10 / 10
Missing Comments
I don't have a warranty book or service book, the only thing in the glove box was an owners manual
Improvements
I was happy with everything, nothing to add
Renault Megane
Steve Hales
30/01/2020
30/01/2020
8 / 10
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Steve Hales of Maidstone, who had a new Glacier white Renault Megane Hatchback on 30/01/2020
Overall: 8 / 10
Delivery Person Comments
Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)
Cleanliness Comments
Considering it did a 340 mile drive from the grim north, it was in pristine condition.
Dealer Service Comments
Hard to be too glowing as I had no interaction with them whatsoever.
Overall Comments
Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.
Improvements
Dropped in by helicopter
BMW X1 Estate
Tonya Vadhia
30/01/2020
30/01/2020
10 / 10
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Tonya Vadhia of Leicester, who had a new Misano blue BMW X1 Estate on 30/01/2020
Overall: 10 / 10
Skoda Octavia
Richard VERNON
12/11/2019
12/11/2019
10 / 10
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Richard VERNON of Halesowen, who had a new Energy blue Skoda Octavia Hatchback on 12/11/2019
Overall: 10 / 10
Overall Comments
Quick and informative.
Ford Focus
Micky Ward
21/01/2020
21/01/2020
4 / 10
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Micky Ward of Gateshead , who had a new Magnetic Ford Focus Hatchback on 21/01/2020
Overall: 4 / 10
Overall Comments
Delivery never called, had afternoon on his notes came at 08.30.
Improvements
He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan Estate
Simon Robins
20/01/2020
20/01/2020
6 / 10
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Simon Robins of Fowey, who had a new Urano Grey VW Tiguan Estate on 20/01/2020
Overall: 6 / 10
Improvements
dealer:
1. make it more prompt! waited in all day, car arrived at 16.45.
2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500
Julie Bannaghan
24/01/2020
24/01/2020
10 / 10
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Julie Bannaghan of Northampton, who had a new Crossover Black Fiat 500 Hatchback on 24/01/2020
Overall: 10 / 10
Fiat 500
Turland
24/01/2020
24/01/2020
? / 10
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Skoda Octavia
Rob Colville
24/01/2020
24/01/2020
8 / 10
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Rob Colville of STOCKPORT, who had a new Coridda Red Skoda Octavia Hatchback on 24/01/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and professional
Damage Comments
Dent in wing.
Dealer Service Comments
Didn’t deal with so can’t really comment but the car arrived dented
Overall Comments
The delivery process itself was good it’s just frustrating the car arrived damaged!
Missing Comments
Velcro boot dividers
Volvo XC40 Estate
21/01/2020
21/01/2020
10 / 10
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of , who had a new Black Volvo XC40 Estate on 21/01/2020
Overall: 10 / 10
Seat Arona
Regan Van Der Werff
17/01/2020
17/01/2020
10 / 10
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Regan Van Der Werff of York, who had a new Desire red Seat Arona Hatchback on 17/01/2020
Overall: 10 / 10
Delivery Person Comments
NO smells! He was lovely and courteous.
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Overall Comments
He was very kind when we talked on the phone
Improvements
all excellent
Mercedes CLA Class Estate
David Burke
16/01/2020
16/01/2020
10 / 10
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Delivery Communication Comments
David Burke of Bexley/Kent, who had a new Polar white Mercedes CLA Class Shooting Brake on 16/01/2020
Overall: 10 / 10
Delivery Person Comments
Very polite
Cleanliness Comments
All clean and tidy.
Dealer Service Comments
Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.
Overall Comments
I was informed 30 mins before delivery which is what I had requested
Delivery Communication Comments
I was informed of a date the car would be delivered but this changed and I was informed in good time so
I was not disopointed.
Missing Comments
Waiting for V5 document?
Improvements
I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza
Emma Goldsmith
10/01/2020
10/01/2020
8 / 10
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Emma Goldsmith of Brighton , who had a new Urban silver Seat Ibiza Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Overall Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Missing Comments
Warranty book
Jeep Wrangler Hardtop
Toby Rosvall
14/01/2020
14/01/2020
6 / 10
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Delivery Communication Comments
Toby Rosvall of Hindhead, who had a new Firecracker red Jeep Wrangler Hard Top on 14/01/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap.
Delivery Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Overall Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Cleanliness Comments
was a bit dirty as it was raining hard, delivery mileage was 155.
Damage Comments
Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!
Overall Comments
Delivery driver was pleasant.
Delivery Communication Comments
A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.
Improvements
Delivery was fine.
Ford Transit Custom 300 L1
James Powis
10/01/2020
10/01/2020
8 / 10
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James Powis of Hailsham, who had a new Shadow Black Ford Transit Custom on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Clean and friendly
Delivery Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Overall Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Cleanliness Comments
Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.
Damage Comments
No damage but blemish reported
Dealer Service Comments
No real communication
Overall Comments
Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw
Missing Comments
Unless the warranty book is the service book?
Delivery form posted back to Evans halshaw
Improvements
Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500
Jo Otteson
10/01/2020
10/01/2020
8 / 10
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Jo Otteson of SWANSEA, who had a new Smooth Mint Fiat 500 Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
In as much as it came on the day expected
Overall Punctuality Comments
In as much as it came on the day expected
Overall Comments
Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!
Missing Comments
No mats supplied
Improvements
Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe
Kev Laing
10/01/2020
10/01/2020
8 / 10
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Kev Laing of Ellon, who had a new Manhattan grey Audi A5 Coupe on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Overall Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Improvements
The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
10/01/2020
8 / 10
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Delivery Communication Comments
of , who had a new Thurder Grey Volvo XC90 Estate on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Excellent . Gentleman was very helpful and had a very good manner
Delivery Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Overall Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Cleanliness Comments
The Driver had just cleaned the car shortly before delivering it
Dealer Service Comments
did not have any direct dealings with dealer just Ling
Delivery Communication Comments
1st class communication
Improvements
nothing
Ford Fiesta
Stephen Holden
09/01/2020
09/01/2020
8 / 10
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Delivery Communication Comments
Stephen Holden of Irvine, who had a new Black Ford Fiesta Hatchback on 09/01/2020
Overall: 8 / 10
Delivery Person Comments
Guy was a good bloke. Had another driver so didn't ask to be taken to the train station
Delivery Punctuality Comments
Called an hour or so before delivery.
Overall Punctuality Comments
Called an hour or so before delivery.
Cleanliness Comments
Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good
Dealer Service Comments
Think they're fairly large and possibly don't have the personal touch you get from Ling's
Overall Comments
Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth
Delivery Communication Comments
good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me
Improvements
Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz
Dan Humpherson
09/01/2020
09/01/2020
10 / 10
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Dan Humpherson of Birmingham, who had a new Milano Red Honda Jazz Hatchback on 09/01/2020
Overall: 10 / 10
Delivery Person Comments
Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.
Delivery Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Overall Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Cleanliness Comments
It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.
Overall Comments
Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.
Improvements
Nothing, delivery went very smoothly.
Mini Hatch
Glyn Williams
06/01/2020
06/01/2020
6 / 10
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Delivery Communication Comments
Glyn Williams of Coventry, who had a new Enigmatic Black metallic Mini Hatchback on 06/01/2020
Overall: 6 / 10
Delivery Person Comments
Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.
Delivery Punctuality Comments
The car was delivered a day early.
Overall Punctuality Comments
The car was delivered a day early.
Cleanliness Comments
The car was delivered in covered vehicle and was perfectly clean.
Dealer Service Comments
A couple of things missing and date of delivery
Overall Comments
The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.
Delivery Communication Comments
No problems except for the date of delivery outlined above.
Missing Comments
Warranty information and service record book.
Volkswagen Golf
07/01/2020
07/01/2020
10 / 10
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Delivery Communication Comments
of , who had a new Pure White VW Golf Hatchback Mk7 on 07/01/2020
Overall: 10 / 10
Delivery Person Comments
Spot on, professional and friendly.
Delivery Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Overall Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Cleanliness Comments
Spot on.
Dealer Service Comments
Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.
Overall Comments
Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.
Delivery Communication Comments
Ling & Guy - Fabulous communication
Listers (Trevor& Mark) - Excellent communication (Phone call and in person)
Improvements
Nothing comes to mind - excellent experience.
Volvo S90 Saloon
Adam Chantry
06/01/2020
06/01/2020
10 / 10
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Adam Chantry of Gainbsorough, who had a new Mussel Blue Volvo S90 Saloon on 06/01/2020
Overall: 10 / 10
Skoda Kamiq Hatchback
Sean Stewart
07/01/2020
07/01/2020
8 / 10
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Sean Stewart of Upper Abbeywood, who had a new Black Magic Skoda Kamiq Hatchback on 07/01/2020
Overall: 8 / 10
Dealer Service Comments
There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.
Missing Comments
Warranty Book?
Improvements
Nish!
Mercedes GLA Class
Kate Haighway
06/01/2020
06/01/2020
8 / 10
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Kate Haighway of Worcester , who had a new Mountain Grey Mercedes GLA Class Hatchback on 06/01/2020
Overall: 8 / 10
Volkswagen Golf
Tony Butterfield
07/01/2020
07/01/2020
8 / 10
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Tony Butterfield of Crook, who had a new Urano Grey VW Golf Hatchback Mk7 on 07/01/2020
Overall: 8 / 10
Delivery Person Comments
The delivery driver was a really pleasant ,efficient gentleman.
Improvements
Everything was ok.
Suzuki Ignis
Mark Davis
07/01/2020
07/01/2020
8 / 10
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Mark Davis of Hertfordshire, who had a new Flame Orange Pearl Suzuki Ignis Hatchback on 07/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Overall Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Improvements
1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ...
2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm.
Like we get for parcels ...
Volkswagen Golf
06/01/2020
06/01/2020
8 / 10
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of , who had a new Urano Grey VW Golf Hatchback Mk7 on 06/01/2020
Overall: 8 / 10
Overall Comments
I didn't receive a call before the delivery but I was expecting it in the morning so no issues
Improvements
I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift
Stephen Holden
30/12/2019
30/12/2019
8 / 10
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Stephen Holden of Irvine, who had a new Feverent red Suzuki Swift Hatchback on 30/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
caught in traffic but he let me know exactly where he was
Overall Punctuality Comments
caught in traffic but he let me know exactly where he was
Cleanliness Comments
back window was a wee bit dirty.
Damage Comments
two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed
Dealer Service Comments
fairly quick and painless
Nissan X-Trail Station Wagon
Dan Sanders
16/12/2019
16/12/2019
10 / 10
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Dan Sanders of Halesowen, who had a new Black Nissan X-Trail Station Wagon on 16/12/2019
Overall: 10 / 10
Cleanliness Comments
He phoned me and asked where he could clean it.
Damage Comments
Only a little bit though and i was happy to accept once it have been documented
Overall Comments
Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate
Chris Hopkins
23/12/2019
23/12/2019
10 / 10
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Chris Hopkins of Hungerford, who had a new Brilliant silver Skoda Kodiaq Estate on 23/12/2019
Overall: 10 / 10
Delivery Punctuality Comments
Early by 30mins
Overall Punctuality Comments
Early by 30mins
Cleanliness Comments
Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf
Steve Julien
24/12/2019
24/12/2019
10 / 10
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Steve Julien of Kings Cliffe, who had a new Pure white VW Golf Hatchback Mk7 on 24/12/2019
Overall: 10 / 10
Volkswagen Arteon
Steve Smith
16/12/2019
16/12/2019
10 / 10
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Delivery Communication Comments
Steve Smith of Sale, who had a new Urano Grey VW Arteon Fastback on 16/12/2019
Overall: 10 / 10
Delivery Communication Comments
The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.
Missing Comments
Warranty book
Improvements
Delivery went well, so little scope for improvement for me.
Volkswagen Golf
Jamie Mann
23/12/2019
23/12/2019
10 / 10
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Delivery Communication Comments
Jamie Mann of Ipswich, who had a new Urano Grey VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.
Delivery Punctuality Comments
Sure was, including a call before arrival
Overall Punctuality Comments
Sure was, including a call before arrival
Cleanliness Comments
As clean as could be
Damage Comments
Spotless, thankfully :)
Dealer Service Comments
Not much to add to this as no contact during the process
Overall Comments
Great service. Got a call with expected arrival time.
Delivery Communication Comments
Great service from you guys, response times very quick answering questions too.
Improvements
The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf
Stuart Fyvie
23/12/2019
23/12/2019
10 / 10
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Stuart Fyvie of Dunblane, who had a new Atlantic blue VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Damage Comments
Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease
Dealer Service Comments
I have had no contact with the dealer
Improvements
Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate
Ali Kingsnorth
23/12/2019
23/12/2019
8 / 10
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Ali Kingsnorth of Reading, who had a new BLACK MAGIC only Skoda Karoq Estate on 23/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Overall Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Cleanliness Comments
Large bird poo on the car!
Improvements
Apart from being late it was fine!
Nissan Qashqai
Jamie Currie
20/12/2019
20/12/2019
8 / 10
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Jamie Currie of Greenhithe, who had a new Ink Blue Nissan Qashqai Hatchback on 20/12/2019
Overall: 8 / 10
Volkswagen T-Cross Estate
Thomas Bell
17/12/2019
17/12/2019
8 / 10
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Thomas Bell of London , who had a new Black VW T-Cross Estate on 17/12/2019
Overall: 8 / 10
Skoda Karoq Estate
Drew Holmes
17/12/2019
17/12/2019
6 / 10
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Drew Holmes of Liversedge, who had a new Energy blue Skoda Karoq Estate on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Lovely chap. I gave him a lift to the train station after he’d dropped off the car.
Delivery Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Overall Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Damage Comments
Tiny chip, photos uploaded
Dealer Service Comments
Had no contact with them
Missing Comments
Think there’s supposed to be an umbrella under the seat, I can live without it though!
Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate
Mark Gregory
20/12/2019
20/12/2019
? / 10
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Volkswagen Golf
Chris Fielding
19/12/2019
19/12/2019
10 / 10
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Delivery Communication Comments
Chris Fielding of Great Yarmouth, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/12/2019
Overall: 10 / 10
Delivery Person Comments
very good - helpful and friendly delivery man
Delivery Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Overall Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Cleanliness Comments
Very good
Overall Comments
Very Good
Delivery Communication Comments
Always prompt and very helpful communication throughout the transaction with lots of friendly banter????
Missing Comments
Charging cable which is being posted
Improvements
Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate
Sascha Dutta
16/12/2019
16/12/2019
8 / 10
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Sascha Dutta of High Wycombe, who had a new Titanium Grey Mitsubishi Outlander Estate on 16/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived within the time they said and called me just before they arrived
Overall Punctuality Comments
Arrived within the time they said and called me just before they arrived
Cleanliness Comments
The back window was dirty. I assume this must have got dirty on the transporter?
Improvements
Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon
Katie Blundell
17/12/2019
17/12/2019
6 / 10
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Delivery Communication Comments
Katie Blundell of Edinburgh, who had a new Met Red Seat Leon Hatchback on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Seemed a really nice guy. No issues at all
Delivery Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Overall Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Cleanliness Comments
The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.
Dealer Service Comments
One unhelpful person, one helpful and perfectly pleasant driver
Overall Comments
Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.
Delivery Communication Comments
I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better
Improvements
A little more notice of time of delivery would have been nice
Hyundai Tucson Estate
Adam Coupe
18/12/2019
18/12/2019
8 / 10
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Adam Coupe of Wokingham, who had a new Champion Blue Hyundai Tucson Estate on 18/12/2019
Overall: 8 / 10
Overall Comments
Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).
Improvements
All fine really
Seat Leon Estate
James Musson
18/12/2019
18/12/2019
8 / 10
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James Musson of Southampton, who had a new Desire Red Met Seat Leon Sport Tourer on 18/12/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.
Delivery Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Comments
Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!
Improvements
Text message from driver with rough ETA?
Mazda 3 Hatchback
Carol Heywood
14/12/2019
14/12/2019
? / 10
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Skoda Scala
Gary Thompson
13/12/2019
13/12/2019
8 / 10
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Gary Thompson of Stockport, who had a new Quartz Grey Skoda Scala Hatchback on 13/12/2019
Overall: 8 / 10
Dealer Service Comments
Annoyed about how many dealer logos are on the car and almost impossible to peel off.
Improvements
Nowt.
Renault Captur
Leigh Gribble
12/12/2019
12/12/2019
10 / 10
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Leigh Gribble of Hailsham, who had a new Desert Orange Renault Captur Hatchback on 12/12/2019
Overall: 10 / 10
Delivery Person Comments
Both the gents delivering our cars were polite and professional
Delivery Punctuality Comments
Cars were delivered at stated time
Overall Punctuality Comments
Cars were delivered at stated time
Cleanliness Comments
All good
Damage Comments
No damage
Overall Comments
Car delivered when arranged and on time
Volvo S90 Saloon
Paul Salmon
11/12/2019
11/12/2019
10 / 10
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Delivery Communication Comments
Paul Salmon of London, who had a new Onyx Black Volvo S90 Saloon on 11/12/2019
Overall: 10 / 10
Delivery Person Comments
Dan was very professional and found the climate of South Croydon to be better than that of Yorkshire.
Delivery Punctuality Comments
Dan arrived when he said he would.
Overall Punctuality Comments
Dan arrived when he said he would.
Cleanliness Comments
Car was fine body work a little dirty but it had travelled through bad weather for a few hundred miles. So no big deal for me.
Damage Comments
Not as far as I am aware.
Dealer Service Comments
Not had much dealings with them but there delivery man was excellent.
Overall Comments
He called me to advise when he would arrive.
Delivery Communication Comments
Very good as always.
Improvements
Nothing that I could think of apart from covering the vehicle when on the trailer maybe.
Skoda Octavia Estate
Paul Brunt
10/12/2019
10/12/2019
10 / 10
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Paul Brunt of Eastbourne, who had a new Energy Blue Skoda Octavia Estate on 10/12/2019
Overall: 10 / 10
Delivery Person Comments
Phoned an hour before arriving to let me know where she was. Very friendly and efficient.
Cleanliness Comments
As good as can be expected as it had a 200 mile journey in the rain. Delivered on a trailer so pretty good for the awful weather
Dealer Service Comments
Didn’t have anything to do with them apart from delivery but they format the car to me on time
Seat Tarraco Estate
Smudge Smith
10/12/2019
10/12/2019
10 / 10
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Smudge Smith of , who had a new Metallic - dark camouflage Seat Tarraco Estate on 10/12/2019
Overall: 10 / 10
BMW X4 Estate
Alastair Muir
16/10/2019
16/10/2019
10 / 10
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Alastair Muir of Hamble, who had a new Black Sapphire BMW X4 Estate on 16/10/2019
Overall: 10 / 10
Improvements
All went to plan
Renault Clio
Etta Hendrie
09/12/2019
09/12/2019
8 / 10
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Etta Hendrie of Coatbridge, who had a new Flame red Renault Clio Hatchback on 09/12/2019
Overall: 8 / 10
Volkswagen Tiguan Estate
Jabsie Abbott-May
02/12/2019
02/12/2019
10 / 10
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Jabsie Abbott-May of Oldham, who had a new Black VW Tiguan Estate on 02/12/2019
Overall: 10 / 10
Improvements
Other than the lead time being a bit long but that was known at the outset so no issues with that :-)
Mercedes GLA Class
Warren Alderson
06/12/2019
06/12/2019
8 / 10
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Delivery Communication Comments
Warren Alderson of Great Finborough , who had a new Red Mercedes GLA Class Hatchback on 06/12/2019
Overall: 8 / 10
Cleanliness Comments
A little dusty inside in places
Overall Comments
Not sure why the car had been driven 95 miles when it was delivered on a low loader
Delivery Communication Comments
Great communication from ling , poor communication from the lease company
Mercedes GLC Estate
Gav Butterworth
05/12/2019
05/12/2019
10 / 10
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Gav Butterworth of Prescot, who had a new Black Mercedes GLC Estate on 05/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely fella from Wolverhampton!
Mini Hatch
Min Zhang
04/12/2019
04/12/2019
4 / 10
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Min Zhang of Malmesbury, who had a new Moonwalk Grey Mini Hatchback on 04/12/2019
Overall: 4 / 10
Delivery Person Comments
Deliver man is a good chap.
Delivery Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Overall Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Cleanliness Comments
Outer surface is covered by thin dust, even in the poor ambient light (because it was 5pm in December), one can still see the dirt.
Overall Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Improvements
If they could inform the customers first thing in the morning about the ETA, would have saved the customer half a day time just waiting.
Toyota RAV4 Estate
Mark Persad
05/12/2019
05/12/2019
8 / 10
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Mark Persad of Tunbridge Wells, who had a new Pearl Tokyo Red Toyota RAV4 Estate on 05/12/2019
Overall: 8 / 10
Cleanliness Comments
Having driven 205 miles. the car was a little grubby, butto be expected.
Missing Comments
Delivery driver told me that I would receive an electronic copy of the signed delivery note in net few days.
Improvements
I think the car should be cleaned locally before final drop off to customer.
Volvo XC60 Estate
Saif Jung
01/11/2019
01/11/2019
8 / 10
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Saif Jung of Milton Keynes, who had a new Fusion red Volvo XC60 Estate on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and experienced member off staff.
Cleanliness Comments
Sadly there was rain on the day but it was good, clean and tidy. It did have new car smell!
Damage Comments
Interior scratch to door bin plastic (noted on delivery)
Dealer Service Comments
When we contacted Kastner, they ere polite and efficient in replying.
Overall Comments
We received a call in good time prior to arrival. We were epelased to receive the car in the AM thereby leaving the rest of the day free.
Missing Comments
2020 Volvos should come with the 100GB Data Sim already installed and active - this was not included at handover and we had to request it from Kastner who were very good in sending it out and we were able to get it up an running no issue.
Improvements
It would be great for customers to get to the Dealer and collect the car. Delivery is convenient but I don't really want someone driving my brand new car!
Mercedes GLA Class
Gaz Stitt
03/12/2019
03/12/2019
8 / 10
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Delivery Communication Comments
Gaz Stitt of Liverpool, who had a new Mountain Grey Mercedes GLA Class Hatchback on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Jolly ...
Cleanliness Comments
Outside rotten due to weather , should have really cleaned it locally before delivery..due to hand over
Damage Comments
No
Dealer Service Comments
Done and dustered no issues
Overall Comments
Kept to schedule and regularly called me with progress
Delivery Communication Comments
In touch all the way
Missing Comments
Warranty booklet infor
Improvements
He was in a hurry , I understand that but at least should take the time to point out a few features
Volvo XC60 Estate
David Waits
03/12/2019
03/12/2019
8 / 10
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David Waits of PONTYPRIDD, who had a new Osmium Grey Volvo XC60 Estate on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant and answered any questions I had
Cleanliness Comments
Spotless on the inside but the outside was rather dirty
Improvements
Text 30 mins before drop off
Fiat 500
Mariangela Miglioranza
26/11/2019
26/11/2019
8 / 10
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Mariangela Miglioranza of Amersham, who had a new Tech House Grey Fiat 500 Hatchback on 26/11/2019
Overall: 8 / 10
Improvements
Avoided delivery during the times i said that I would not be home.
Mercedes E Class Estate
Lee Bradburn
29/11/2019
29/11/2019
10 / 10
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Lee Bradburn of Warrington, who had a new Obsidian Black Mercedes E Class Estate on 29/11/2019
Overall: 10 / 10
Delivery Person Comments
Delievry chap was very helpful and delivered a great car with great service.
Delivery Punctuality Comments
Arrived exactly on time....
Overall Punctuality Comments
Arrived exactly on time....
Improvements
Nothing - service was first rate.....I'm impressed.
Skoda Kodiaq Estate
28/11/2019
28/11/2019
? / 10
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Nissan Qashqai
Christopher Flanagan
29/11/2019
29/11/2019
10 / 10
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Christopher Flanagan of Halifax, who had a new Gun metallic Nissan Qashqai Hatchback on 29/11/2019
Overall: 10 / 10
Nissan Qashqai
Scott McIntosh
28/11/2019
28/11/2019
10 / 10
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Scott McIntosh of Arbroath , who had a new Black Nissan Qashqai Hatchback on 28/11/2019
Overall: 10 / 10
Missing Comments
Just the delivery form that delivery person said they would e-mail me a copy of
Improvements
Nothing
Alfa Romeo Stelvio Estate
Richard Hurdus
27/11/2019
27/11/2019
8 / 10
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Delivery Communication Comments
Richard Hurdus of Oldham, who had a new Alfa White Alfa Romeo Stelvio Estate on 27/11/2019
Overall: 8 / 10
Delivery Person Comments
He had limited English so communication was a little difficult. A very pleasant young man, well groomed and generally very pleasing to deal with.
Cleanliness Comments
Some small soiling in the driver's footwell; only to be expected being driven for delivery.
Damage Comments
Filler cap door cover not fitted correctly to the mechanism.
Dealer Service Comments
Unknown
Delivery Communication Comments
Communication came directly from Ling, none from elsewhere.
Missing Comments
I didn't check for warranty book. I'll check when I get back off holiday.
Improvements
I was extremely satisfied with Ling and team.
Audi A1 Sportback
Tom Grainger
28/11/2019
28/11/2019
8 / 10
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Delivery Communication Comments
Tom Grainger of Northampton, who had a new Mythos Black Audi A1 Sportback on 28/11/2019
Overall: 8 / 10
Delivery Person Comments
No complaints - very nice guy.
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
I think the timing element should be better communicated - a time slot given 24hrs in advance.
Delivery Communication Comments
Good, but took way too long from start of process to delivery
Missing Comments
Full tank of petrol
Improvements
As I mention, be more transparent up-front with the timing for delivery. I only knew 45mins before he was due to arrive and was on a call so I had to ask him to wait.
Volvo XC40 Estate
Jackpot Potter
27/11/2019
27/11/2019
10 / 10
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Jackpot Potter of Bury, who had a new Crystal White Volvo XC40 Estate on 27/11/2019
Overall: 10 / 10
Delivery Person Comments
A very nice polite gentleman
Delivery Punctuality Comments
Arrived in good time and kept me informed
Overall Punctuality Comments
Arrived in good time and kept me informed
Overall Comments
Excellent guide to new vehicle and good communication about arrival
Missing Comments
Neck cushion to follow
Mercedes GLC Coupe
Annes Elamah
25/11/2019
25/11/2019
10 / 10
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Annes Elamah of Swansea, who had a new Black Mercedes GLC Coupe on 25/11/2019
Overall: 10 / 10
Mercedes E Class Saloon
Robert Hallett
22/11/2019
22/11/2019
8 / 10
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Robert Hallett of Upminster, who had a new Hyacinth Red Mercedes E Class Saloon on 22/11/2019
Overall: 8 / 10
Dealer Service Comments
Poor idea of when the car would be available
Improvements
None
Audi A5 Coupe
Jillious Chilvers
22/11/2019
22/11/2019
8 / 10
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Jillious Chilvers of Stratford Upon Avon, who had a new monsoon grey Audi A5 Coupe on 22/11/2019
Overall: 8 / 10
Missing Comments
Other than his front tooth
Improvements
All good and effortless.
Citroen C3 Aircross
Shane Stack
21/11/2019
21/11/2019
8 / 10
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Shane Stack of Exeter, who had a new Ink Black Citroen C3 Aircross Hatchback on 21/11/2019
Overall: 8 / 10
Cleanliness Comments
I was driven 80 miles and delivered so not spotlessly clean but it was raining in fairness
Missing Comments
Cover over towing attachment
Nissan Leaf
Biddulph
20/11/2019
20/11/2019
8 / 10
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Delivery Communication Comments
Biddulph of , who had a new Black Nissan Leaf Hatchback on 20/11/2019
Overall: 8 / 10
Delivery Person Comments
He was polite and knowledgable.
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
Car was not showroom ready but was clean and acceptable.
Damage Comments
I tiny mark. Not worth mentioning really.
Dealer Service Comments
didn't deal with the dealer at all.
Delivery Communication Comments
excellent communication.
Improvements
include genuine floor mats on all your cars.
Volkswagen Golf
Becky Pattenden
20/11/2019
20/11/2019
10 / 10
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Delivery Communication Comments
Becky Pattenden of London, who had a new Metallic black VW Golf Hatchback Mk7 on 20/11/2019
Overall: 10 / 10
Delivery Person Comments
POLITE AND HELPFUL
Delivery Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Overall Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Cleanliness Comments
LIKE NEW
Damage Comments
NONE OBVOIUS
Overall Comments
CLEAR COMMUNICATION ON TIMING
Delivery Communication Comments
WAS UPDATED REGULARLY
Missing Comments
HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE
Improvements
FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van
Craig McMahon
15/11/2019
15/11/2019
8 / 10
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Craig McMahon of Grange Over Sands, who had a new Nimbus grey Peugeot Partner on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
it hadn't been hoovered out from having ply fitted, but a small quibble
Damage Comments
rear bumper damage
Missing Comments
I've ticked 'no' on warranty book
Improvements
it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf
Stanley Bell
19/11/2019
19/11/2019
8 / 10
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Stanley Bell of York, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/11/2019
Overall: 8 / 10
Citroen C3
Tony Collins
18/11/2019
18/11/2019
8 / 10
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Tony Collins of Ilkley, who had a new Platinum grey Citroen C3 Hatchback on 18/11/2019
Overall: 8 / 10
Volvo XC90 Estate
Ian Richmond
19/11/2019
19/11/2019
8 / 10
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Ian Richmond of Wansford, who had a new Saville grey Volvo XC90 Estate on 19/11/2019
Overall: 8 / 10
Overall Comments
Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate
Matt Horrocks
19/11/2019
19/11/2019
8 / 10
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Delivery Communication Comments
Matt Horrocks of Yeovil, who had a new Culumus grey Citroen Grand C4 Spacetourer Estate on 19/11/2019
Overall: 8 / 10
Delivery Person Comments
Very polite
Damage Comments
Yes , very small , not a problem for me
Overall Comments
I was called as promised an hour before , then 10 mins before , really good
Delivery Communication Comments
Yours guys are brilliant ! Honestly
Improvements
Not a thing
Hyundai Ioniq
Shunty Hunt
18/11/2019
18/11/2019
6 / 10
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Delivery Communication Comments
Shunty Hunt of Stevenage, who had a new Grey Hyundai Ioniq Hatchback on 18/11/2019
Overall: 6 / 10
Delivery Person Comments
Very pleasant, generally helpful
Delivery Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Overall Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Cleanliness Comments
He did drive 136 miles in November, so expected it not to be spotless
Delivery Communication Comments
Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery
Improvements
Just delivery slot
Seat Tarraco Estate
Gav Bessant
30/10/2019
30/10/2019
8 / 10
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Gav Bessant of Llangennech, who had a new Atlantic Blue Seat Tarraco Estate on 30/10/2019
Overall: 8 / 10
Delivery Person Comments
A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)
Overall Comments
Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
15/11/2019
8 / 10
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of , who had a new Ravena Blue VW T-Roc Hatchback on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
Bird muck in three places on the car and dirty wheels etc. No mats in the car either.
Improvements
mats in the car
Land Rover RR Velar Estate
Thanos Siopoudis
18/11/2019
18/11/2019
8 / 10
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Thanos Siopoudis of Richmond, who had a new Santorini black Land Rover Range Rover Velar on 18/11/2019
Overall: 8 / 10
Improvements
All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf
Jane Blocki
11/11/2019
11/11/2019
8 / 10
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Jane Blocki of Darlington , who had a new Urano Grey VW Golf Hatchback Mk7 on 11/11/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and professional
Cleanliness Comments
Car was clean inside but was a little dirty on the outside due to the weather when delivered.
Missing Comments
I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon
Craig Brent
13/11/2019
13/11/2019
8 / 10
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Craig Brent of Ipswich, who had a new Brilliant Black Audi A3 Saloon on 13/11/2019
Overall: 8 / 10
Delivery Person Comments
Andy was very good and friendly. Knowledgeable and made the delivery a good experience.
Missing Comments
Just the push button start which I thought was part of the A3 model ????
Improvements
N/A
Fiat 500
Remi Hawkes
13/11/2019
13/11/2019
10 / 10
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Delivery Communication Comments
Remi Hawkes of , who had a new Tech house grey Fiat 500 Hatchback on 13/11/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly, clean and made sure the car was clean on the inside when handing over.
Delivery Punctuality Comments
Delivered within the allocated time slot
Overall Punctuality Comments
Delivered within the allocated time slot
Cleanliness Comments
Due to the rain there were slight dirt marks on the sides but nothing major.
Overall Comments
Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.
Delivery Communication Comments
Communication from the dealership was good.
Improvements
Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur
Sharene Jones
09/11/2019
09/11/2019
8 / 10
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Sharene Jones of HIGH WYCOMBE , who had a new Ocean Blue Renault Captur Hatchback on 09/11/2019
Overall: 8 / 10
Overall Comments
Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf
Papa G Robinson
08/11/2019
08/11/2019
10 / 10
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Papa G Robinson of Borehamwood, who had a new Pure White VW Golf Hatchback Mk7 on 08/11/2019
Overall: 10 / 10
Missing Comments
Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van
Paul Clarke
11/11/2019
11/11/2019
10 / 10
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Paul Clarke of Middlesbrough, who had a new White Citroen Dispatch Van on 11/11/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe
David Wilson
07/11/2019
07/11/2019
10 / 10
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David Wilson of Gateshead , who had a new Mineral Grey BMW 4 Series Gran Coupe on 07/11/2019
Overall: 10 / 10
Delivery Person Comments
Very Good , pleasant driver took tune to show me all the features of the car
Delivery Punctuality Comments
Very Good kept me updated with delivery ETA
Overall Punctuality Comments
Very Good kept me updated with delivery ETA
Cleanliness Comments
Very Good
Damage Comments
None
Overall Comments
Very Good
Improvements
None
Kia Sportage Estate
30/10/2019
30/10/2019
? / 10
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Peugeot 3008 Estate
Paula O'Hagan
25/10/2019
25/10/2019
8 / 10
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Paula O'Hagan of Basingstoke, who had a new Nera Black Peugeot 3008 Estate on 25/10/2019
Overall: 8 / 10
Skoda Karoq Estate
Jim Horbury
08/11/2019
08/11/2019
8 / 10
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Jim Horbury of Fordingbridge, who had a new Energy Blue Skoda Karoq Estate on 08/11/2019
Overall: 8 / 10
Missing Comments
Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon
Claire Mackie
07/11/2019
07/11/2019
8 / 10
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Claire Mackie of Sheffield, who had a new Nevada White Seat Leon Hatchback on 07/11/2019
Overall: 8 / 10
Dealer Service Comments
Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate
Stan Castleton
07/11/2019
07/11/2019
8 / 10
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Delivery Communication Comments
Stan Castleton of Rochdale, who had a new Black Kia Sportage Estate on 07/11/2019
Overall: 8 / 10
Delivery Person Comments
Clean and presentable
Delivery Punctuality Comments
Here when they said
Overall Punctuality Comments
Here when they said
Cleanliness Comments
The delivery driver washed it off at the local Morrisons store
Damage Comments
None I have noticed it was raining hard when delivery was made
Dealer Service Comments
I had no direct contact with the dealer
Overall Comments
Phoned the day before to say he would be here early also phoned to say he was nearby
Delivery Communication Comments
Lings were excellent as usual very helpful and a pleasure to deal with
Missing Comments
There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare
Improvements
Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia
Colin Bones
06/11/2019
06/11/2019
10 / 10
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Colin Bones of Folkestone, who had a new Candy White Skoda Octavia Hatchback on 06/11/2019
Overall: 10 / 10
Volkswagen Golf
Peter Funnell
06/11/2019
06/11/2019
10 / 10
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Peter Funnell of Romsey, who had a new Urano Grey VW Golf Hatchback Mk7 on 06/11/2019
Overall: 10 / 10
Improvements
Nothing
Seat Arona
Kate Dutton
24/10/2019
24/10/2019
8 / 10
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Kate Dutton of Northwich, who had a new Nevada White Seat Arona Hatchback on 24/10/2019
Overall: 8 / 10
Improvements
No
Nissan Qashqai
Arlene Kelly
01/11/2019
01/11/2019
8 / 10
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Arlene Kelly of Glasgow, who had a new Vivid Blue Nissan Qashqai Hatchback on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.
Delivery Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Overall Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Cleanliness Comments
Car in beautiful condition. Very clean.
Dealer Service Comments
I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.
Overall Comments
Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery companies. Even so, a bit inconvenient otherwise would have been a very good. It's a very good for Guy though as he was extremely helpful.
Improvements
Get some delivery slots for the weekend as an option for those who need it.
Renault Captur
Cath Harper
01/11/2019
01/11/2019
10 / 10
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Cath Harper of Pontefract, who had a new Arctic white Renault Captur Hatchback on 01/11/2019
Overall: 10 / 10
Improvements
Only one comment - somehow the delivery driver had the wrong house number by the driver quickly tracked me down
Seat Leon
Ben Hall
31/10/2019
31/10/2019
10 / 10
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Ben Hall of Sheffield, who had a new Mystery blue Seat Leon Hatchback on 31/10/2019
Overall: 10 / 10
Improvements
Nothing. I was very well looked after
Skoda Kodiaq Estate
Hannah Elliott
31/10/2019
31/10/2019
6 / 10
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Delivery Communication Comments
Hannah Elliott of Hereford, who had a new Energy Blue Skoda Kodiaq Estate on 31/10/2019
Overall: 6 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Overall Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Cleanliness Comments
Hard to check properly as it was dark and raining but lovely and clean inside and out
Damage Comments
Wheel chip spotted on delivery and bonnet dent spotted in daylight when the car was dry after all the rain had stopped
Dealer Service Comments
Lovely clean car, shame about the chip and dent and lack of communication on delivery time. My first Skoda (am on third now) was from the same dealer and didn’t have any problems then...
Overall Comments
was a shame it was so late in the day with no communication. The collection company kept us informed repeatedly on what they were doing and were amazing, but we didn't hear anything from the delivery driver until 4.15pm - they could have at the very least let us know that it was the last delivery of the day so we knew it would be later on in the day rather than having to wait all day - especially as in my original booking I stated that I had to leave work at 2pm.
Delivery Communication Comments
Poor communication from dealer but very speedy and helpful communication from ling and team
Improvements
Communication that we were the last deliver of the day would have made a big difference
Seat Leon
Adam Lancaster
31/10/2019
31/10/2019
8 / 10
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Adam Lancaster of Welwyn Garden City, who had a new Nevada White Seat Leon Hatchback on 31/10/2019
Overall: 8 / 10
Cleanliness Comments
Inside perfect condition. Outside was also fine considering that it'd been driven 64 miles for delivery.
Improvements
Force the dealer to supply a full tank of fuel ;) unlikely but I can hope :)
Jeep Compass Station Wagon
Lina Alousta
24/10/2019
24/10/2019
6 / 10
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Lina Alousta of Epsom, who had a new Black Jeep Compass SW on 24/10/2019
Overall: 6 / 10
Delivery Person Comments
Pleasant man but didn't speak much English if at all. Just handed keys and forgot to put the delivery miles on the paper which I had to call him about the following morning. 125 miles, which he had remembered to put on later.
Delivery Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Overall Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Cleanliness Comments
Cleaning marks on back doors and gear box as seen on pictures provided (uploaded)
Missing Comments
Delivery form was not complete as delivery miles was noted as 0 when the actual miles on delivery was - 125 miles. This I hope was rectified as delivery driver confirmed the following day via phone
Improvements
Dealers have to communicate better with their drivers to arrange pick up
Renault Clio
Paul Clarke
31/10/2019
31/10/2019
10 / 10
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Paul Clarke of Middlesbrough, who had a new White Renault Clio Hatchback on 31/10/2019
Overall: 10 / 10
Peugeot 3008 Estate
Scott Darlington
29/10/2019
29/10/2019
8 / 10
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Delivery Communication Comments
Scott Darlington of Wrexham, who had a new Nimbus Grey Peugeot 3008 Estate on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant and helpful.
Dealer Service Comments
Just to be clear, I found the whole process very good indeed, however the delivery process was not as good! A delay with no apology or information to why? There was no specific time of arrival, most other delivery process' give max 2 hour window ( peoples time is valuable too) . On the second day delivery, I was told that the delivery was coming AM and it was.
Overall Comments
I was disappointed that the delivery was cancelled at the last minute on the original date of delivery, however on the second day it was excellent.
Delivery Communication Comments
Communication from Ling was good, nothing from dealer. The car was cancelled at the last minute, which was very disappointing and no reason why?
Missing Comments
Handbook and logbook
Improvements
A 4 hour time slot for delivery should be better, surely this day and age that could be done, with a tracker most delivery companies do this and they have hundreds of parcels not just 1 item!!
Volkswagen T-Roc
Michael Gilliver
29/10/2019
29/10/2019
8 / 10
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Delivery Communication Comments
Michael Gilliver of Coatbridge, who had a new White VW T-Roc Hatchback on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, knew his stuff. I'm generally au fait with cars but went out of his way to explain new technology.
Delivery Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Overall Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Cleanliness Comments
Just some general dirt marks from being on back of a trailer. To be expected.
Dealer Service Comments
Dates moved from original promise - this affected my crossover time because my previous lease deal had expired, leaving me carless.
Overall Comments
Good comms, lovely bloke.
Delivery Communication Comments
Can't be faulted.
Missing Comments
Copy of delivery form. Driver told me I don't get one.
Improvements
N/A
Honda CR-V Estate
29/10/2019
29/10/2019
8 / 10
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of , who had a new Raylle Red Honda CR-V Estate on 29/10/2019
Overall: 8 / 10
Cleanliness Comments
Obviously a bit dirty as it had been driven here on a very wet morning, with rain most of the way. Dry here in Lydd though.
Dealer Service Comments
would have been higher if private plates had been registered and fitted as requested
Overall Comments
Sent a text at 7am to say car would be arriving at 8.15am and it was here just about on time.
Volvo V90 Estate
Nish Gonsalkorale
25/10/2019
25/10/2019
8 / 10
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Nish Gonsalkorale of Bradford, who had a new Osmium Grey Volvo V90 Estate on 25/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, nice guy - no issues at all.
Delivery Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Overall Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Cleanliness Comments
Had even washed it after he had to drive on the motorway in the rain.
Damage Comments
No issues
Dealer Service Comments
IN car internet not working, not clear what services should be available, had no direct dealing with them, so scoring as 'good'.
Overall Comments
We were expecting mid morning, but the car was there first thing - good overall, but luckily my wife was in to do the school run. Would have been useful to have certain aspects of the infotainment system checked (it doesn't get online etc), not sure if that's for the delivery guys though...
Improvements
Nothing other than the possible setup of VolvoID/online services (if they're even allowed)
Nissan Qashqai
Darren Owen
25/10/2019
25/10/2019
10 / 10
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Darren Owen of Colwyn Bay, who had a new Flame Red Nissan Qashqai Hatchback on 25/10/2019
Overall: 10 / 10
Delivery Person Comments
Superb! 10/10
Delivery Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Overall Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Cleanliness Comments
Car was absolutely spotless.
Damage Comments
None that I could see, it was pouring down haha so we were very quick :)
Overall Comments
Very happy, the chap delivering was so polite. He also rang me to let me know exactly when he would arrive.
Missing Comments
Very happy with delivery. This may seem daft but he looked really trustworthy so this reassured me.
Improvements
Nothing, it was perfect.
Skoda Octavia
Jodie Mellor
22/10/2019
22/10/2019
10 / 10
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Jodie Mellor of Knutsford, who had a new Moon White Skoda Octavia Hatchback on 22/10/2019
Overall: 10 / 10
Nissan Qashqai
Rebecca Mitchell
24/10/2019
24/10/2019
10 / 10
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Rebecca Mitchell of Sale, who had a new Nightshade Nissan Qashqai Hatchback on 24/10/2019
Overall: 10 / 10
Delivery Person Comments
He was nice, older and respectful
Delivery Punctuality Comments
He rang twice to let me know where he was
Overall Punctuality Comments
He rang twice to let me know where he was
Peugeot 3008 Estate
Blake O'Connor
11/10/2019
11/10/2019
10 / 10
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Blake O'Connor of Hampshire, who had a new Black Peugeot 3008 Estate on 11/10/2019
Overall: 10 / 10
Nissan Qashqai
Sas Lee
14/10/2019
14/10/2019
8 / 10
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Sas Lee of LLANELLI, who had a new Black Nissan Qashqai Hatchback on 14/10/2019
Overall: 8 / 10
Honda CR-V Estate
Javan Wardle
18/10/2019
18/10/2019
10 / 10
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Javan Wardle of , who had a new Cosmic Blue Honda CR-V Estate on 18/10/2019
Overall: 10 / 10
Volvo V60 Estate
Chris Stewart
21/10/2019
21/10/2019
10 / 10
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Chris Stewart of Lenzie, who had a new Denim Blue Volvo V60 Estate on 21/10/2019
Overall: 10 / 10
Delivery Person Comments
Very polite chap. Car in perfect condition
Delivery Punctuality Comments
He was actually early, which was great
Overall Punctuality Comments
He was actually early, which was great
Damage Comments
Inspected in the dark and seemed fine. Reinspected in daylight and was still fine
Dealer Service Comments
Not really had much to talk to them about
Improvements
There's a question over the SIM card installed on the smart tech on the car. I wasn't expecting it and the delivery driver didn't seem to know about it either. It's not a massive problem at the moment, I'm using my own Mifi to run the networking, but I'd like to know if I'm OK to use it, what the data limits are, etc
Volvo XC60 Estate
Paul Hartigan
19/10/2019
19/10/2019
8 / 10
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Paul Hartigan of Gerrards Cross, who had a new Bright silver Volvo XC60 Estate on 19/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
Was super early!
Overall Punctuality Comments
Was super early!
Dealer Service Comments
Took a bit of chasing to get the Volvo PIN sorted
Overall Comments
Very polite delivery driver, arrived early
Volvo XC40 Estate
Ben May
17/10/2019
17/10/2019
10 / 10
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Ben May of , who had a new Black Volvo XC40 Estate on 17/10/2019
Overall: 10 / 10
Cleanliness Comments
Weather not great but the driver did have it cleaned prior to delivery.
Overall Comments
Delivered at the time specified and I had a phone call prior.
Suzuki Vitara Estate
Paul Morrell
15/10/2019
15/10/2019
10 / 10
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Paul Morrell of London, who had a new Superior White Suzuki Vitara Estate on 15/10/2019
Overall: 10 / 10
Volkswagen Golf
15/10/2019
15/10/2019
10 / 10
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of , who had a new Pure white VW Golf Hatchback Mk7 on 15/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Overall Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Dealer Service Comments
All very simple, very little interaction with them really. Car fully charged on delivery
Overall Comments
Call day before to confirm car would be delivered on a trailer the next morning.
Call 1hr before delivery
No problems at all
Missing Comments
No service book
Improvements
nothing!
Hyundai Ioniq
Ken Potts
17/10/2019
17/10/2019
10 / 10
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Ken Potts of Sheringham, who had a new Iron Grey Hyundai Ioniq Hatchback on 17/10/2019
Overall: 10 / 10
Improvements
No improvements I can think of.
Nissan Qashqai
Martin Freeman
16/10/2019
16/10/2019
4 / 10
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Martin Freeman of Portsmouth, who had a new Flame Red Nissan Qashqai Hatchback on 16/10/2019
Overall: 4 / 10
Delivery Person Comments
OK guy but didn't get the car vacuumed when he got it washed because it was too expensive!
Could have let me know earlier that he would be arriving later in the day.
Bad breath!!
Delivery Punctuality Comments
Didn't arrive in the morning
Overall Punctuality Comments
Didn't arrive in the morning
Cleanliness Comments
Water marks on paint work and driver footwell full of dirt. The car was not valeted just given a quick wash.
Dealer Service Comments
No direct contact with dealer
Overall Comments
I would have preferred it not to have been driven
Missing Comments
Delivery paperwork was done electronically and I didn't get an email copy
Improvements
Supply a correctly valeted car.
Better delivery estimate.
Tell Nissan to supply mats.
Honda Jazz
Sean Smith
15/10/2019
15/10/2019
10 / 10
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Delivery Communication Comments
Sean Smith of Shoreham By Sea, who had a new Milano Red Honda Jazz Hatchback on 15/10/2019
Overall: 10 / 10
Delivery Person Comments
Very professional, explained everything well and showed me the completed delivery form before asking me to sign anything.
Delivery Punctuality Comments
Arrived exactly when agreed.
Overall Punctuality Comments
Arrived exactly when agreed.
Dealer Service Comments
All the electronic forms I was sent to complete for the finance etc. were the easiest I've ever had to fill in to lease a car.
Delivery Communication Comments
Delivery person called me the day before to arrange the delivery time and was very accommodating.
Improvements
Nothing! Couldn't fault it at all.
Hyundai i10
Richard Stead
14/10/2019
14/10/2019
10 / 10
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Richard Stead of West Yorkshire, who had a new Stardust grey Hyundai i10 Hatchback on 14/10/2019
Overall: 10 / 10
Seat Tarraco Estate
Alan Wilson
15/04/2019
15/04/2019
8 / 10
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Alan Wilson of Birmingham, who had a new Deep Black Seat Tarraco Estate on 15/04/2019
Overall: 8 / 10
Citroen C5 Aircross
Ann Hobden
11/10/2019
11/10/2019
10 / 10
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Delivery Communication Comments
Ann Hobden of BRISTOL, who had a new Black Citroen C5 Aircross Hatchback on 11/10/2019
Overall: 10 / 10
Delivery Person Comments
the delivery guy was really nice and very pleasant, it was raining on and off for the delivery and delivery guy was more than happy as we looked over the car
Delivery Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Overall Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Cleanliness Comments
the car looked as though it had just been washed
Damage Comments
at time of inspection we did not note anything, but on my first drive I noticed that the driver side windscreen wiper does not clear screen nicely and spears, I have cleaned it but to no avail but to be honest this is not a complaint and if it bugs me then I will purchase a replacement, just a little annoying but hopefully will stop raining soon!
Dealer Service Comments
marked very good although I did not have any contact with the dealer at all but process was very good and I am happy
Overall Comments
delivery was great, was rang 25 minutes before hand and the car only had to come a short distant from my home so not many miles put on car upon delivery.
Delivery Communication Comments
whole process was very good
Improvements
nothing more this time, would of been nice to of had a eta of delivery but not to bothered with that and I know this is subject to all parties performing on the day!
Skoda Karoq Estate
Andy Evelyn
11/10/2019
11/10/2019
8 / 10
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Andy Evelyn of Milton Keynes, who had a new Energy Blue Skoda Karoq Estate on 11/10/2019
Overall: 8 / 10
Improvements
ETA provided earlier
Seat Ibiza
Gary Gomes
10/10/2019
10/10/2019
8 / 10
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Gary Gomes of Ashford , who had a new Blue Seat Ibiza Hatchback on 10/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Comments
Kept updated in good time with progress.
Improvements
I was happy with process.
Volkswagen Golf
Jason Zemmel
04/10/2019
04/10/2019
8 / 10
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Jason Zemmel of Altrincham, who had a new Atlantic blue VW Golf Hatchback Mk7 on 04/10/2019
Overall: 8 / 10
Delivery Person Comments
bang on time - called before he left and gave me an exact time of arrival
Dealer Service Comments
gave me keyring
Improvements
all good - as per communication
Volkswagen Golf
JB Broom
07/10/2019
07/10/2019
8 / 10
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JB Broom of Ascot, who had a new Metallic black VW Golf Hatchback Mk7 on 07/10/2019
Overall: 8 / 10
Improvements
Car was not perfectly clean.
Skoda Octavia
Richard Jones
07/10/2019
07/10/2019
10 / 10
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Richard Jones of Sutton Coldfield, who had a new Energy Blue Skoda Octavia Hatchback on 07/10/2019
Overall: 10 / 10
Citroen C3
Kate Sarginson
03/10/2019
03/10/2019
8 / 10
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Kate Sarginson of Clitheroe, who had a new Platinum Grey Citroen C3 Hatchback on 03/10/2019
Overall: 8 / 10
Improvements
Nothing
Audi Q3 Estate
Adrian Cresswell
25/09/2019
25/09/2019
10 / 10
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Adrian Cresswell of Bradford , who had a new Chronos Grey Audi Q3 Estate on 25/09/2019
Overall: 10 / 10
Delivery Person Comments
Smart, on time, good communication
Cleanliness Comments
Very clean
Improvements
Nothing
Nissan Qashqai
Ray Waggott
01/10/2019
01/10/2019
10 / 10
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Ray Waggott of Sunderland, who had a new Flame red Nissan Qashqai Hatchback on 01/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang early morning to give me has ETA.
Overall Punctuality Comments
Driver rang early morning to give me has ETA.
Renault Clio
Karen Errington
01/10/2019
01/10/2019
8 / 10
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Karen Errington of Penshaw, who had a new Flame Red. Renault Clio Hatchback on 01/10/2019
Overall: 8 / 10
Nissan Qashqai
Stuart McLaughlan
30/09/2019
30/09/2019
8 / 10
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Stuart McLaughlan of Dundee, who had a new Black Nissan Qashqai Hatchback on 30/09/2019
Overall: 8 / 10
Delivery Person Comments
perfectly nice
Overall Comments
They let us know when to expect the car gave a two hour window and arrived early in the two hour slot
Improvements
more accurate time or a call when 30 mins away
Volkswagen Golf
Sam Burnett
30/09/2019
30/09/2019
8 / 10
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Sam Burnett of Mitcham, who had a new Metallic VW Golf Hatchback Mk7 on 30/09/2019
Overall: 8 / 10
Overall Comments
Car was delivered well, arrived when I was told it was. Some confusion over what standard equipment should have been supplied with the car - dealership was slow to confirm, but issue hopefully sorted.
Missing Comments
Charge cable was missing as noted above - important for an electric car, I can’t charge it yet!
Toyota RAV4 Estate
Jenny O'Donnell
23/09/2019
23/09/2019
10 / 10
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Delivery Communication Comments
Jenny O'Donnell of Preston, who had a new Pure White Toyota RAV4 Estate on 23/09/2019
Overall: 10 / 10
Delivery Person Comments
Much better and nicer than your average car salesman! Lovely bloke
Delivery Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Overall Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Cleanliness Comments
Spotless
Dealer Service Comments
Nothing to comment process was smooth
Overall Comments
The guy who delivered it was really friendly and knowledgeable and took his time to show me how to use the car
Delivery Communication Comments
Always kept me up to date
Missing Comments
Need to check about warranty book the man did give me a folder of stuff
Improvements
Nothing at all
Volvo S60 Saloon
Alex Marginson
25/09/2019
25/09/2019
8 / 10
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Alex Marginson of Bromsgrove , who had a new Fusion Red Volvo S60 Saloon on 25/09/2019
Overall: 8 / 10
Missing Comments
2nd manual key (blade) - now received in post
Improvements
No issues all good
Volkswagen Tiguan Estate
Miriam Wilson
27/09/2019
27/09/2019
10 / 10
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Miriam Wilson of London, who had a new Deep Black Pearlescent VW Tiguan Estate on 27/09/2019
Overall: 10 / 10
Delivery Person Comments
The delivery guy was a real gentleman - and showed me how the car worked. Above and beyond my expectations.
Delivery Punctuality Comments
Was even a few mins early
Overall Punctuality Comments
Was even a few mins early
Missing Comments
The warranty details are all kept online now apparently. I completed the delivery form and took a photo
Improvements
I was very pleased with the overall service. I would highly recommended them
Nissan Qashqai
Andy Peaden
26/09/2019
26/09/2019
8 / 10
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Andy Peaden of Huddersfield, who had a new Flame Red Nissan Qashqai Hatchback on 26/09/2019
Overall: 8 / 10
Delivery Person Comments
as above :)
Damage Comments
slight mark to front bonnet
Overall Comments
car delivered reasonably promptly, arrived at 2:00pm, very pleasant delivery driver
Skoda Octavia
Chris Cunnane
26/09/2019
26/09/2019
8 / 10
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Delivery Communication Comments
Chris Cunnane of Edinburgh , who had a new Energy Blue Skoda Octavia Hatchback on 26/09/2019
Overall: 8 / 10
Delivery Communication Comments
Only learned of delivery time on the day - even just morning or afternoon the day before would be helpful.
Volkswagen Tiguan Estate
Paul Yung
24/09/2019
24/09/2019
6 / 10
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Paul Yung of Epsom, who had a new Iridium Grey Metallic VW Tiguan Estate on 24/09/2019
Overall: 6 / 10
Delivery Person Comments
he was bit too casual about the process. More professionalism would have been good. He whizzed through the form and the rating and simply put a 10 there without asking me!
Delivery Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Overall Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Damage Comments
not that i could see, but it was heavy rain, so difficult assess on the spot
Dealer Service Comments
didnt like them trying use scare tactics in the gap insurance
Overall Comments
it was fine
Improvements
i know its not the most glamourous job, but a certain level of professionalism would not go amiss
Mercedes C Class Estate
Amber Tipping
23/09/2019
23/09/2019
10 / 10
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Amber Tipping of Hawkhurst, who had a new Obsidian Black Mercedes C Class Estate on 23/09/2019
Overall: 10 / 10
Overall Comments
Great service
Mercedes E Class Coupe
Anthony ASQUITH
23/09/2019
23/09/2019
10 / 10
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Delivery Communication Comments
Anthony ASQUITH of MILTON, who had a new Selenite Grey Mercedes E Class Coupe on 23/09/2019
Overall: 10 / 10
Cleanliness Comments
Perfect car and service
Overall Comments
Excellent service, on time, Charlie from Listers was excellent.
Delivery Communication Comments
Excellent all the way though, I will be back for another one
Missing Comments
Even has a spare set of new mats
Improvements
Nothing!!
Audi Q2 Estate
Ian Clark
23/09/2019
23/09/2019
8 / 10
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Ian Clark of York, who had a new Floret Silver Audi Q2 Estate on 23/09/2019
Overall: 8 / 10
Delivery Person Comments
Nice chap - he commented on the car and said it was good to drive
Delivery Punctuality Comments
Arrived at 08:05 - text to say 0800-0900 so all good
Overall Punctuality Comments
Arrived at 08:05 - text to say 0800-0900 so all good
Cleanliness Comments
2 very small marks that wiped off rear quarter - due to transit from Swindon on a open back pick up
Overall Comments
Delivered as requested
Missing Comments
Spare wheel ! - inflate kit provided but space available for a spare - less ideal
Improvements
All good - no issues
Jaguar E-Pace Estate
Gareth Davies
20/09/2019
20/09/2019
? / 10
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Nissan Juke Pre-current
David Kersey
20/09/2019
20/09/2019
8 / 10
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David Kersey of Coventry, who had a new Flame Red Nissan Juke Hatchback (2014-2019) on 20/09/2019
Overall: 8 / 10
Damage Comments
One scratch. Missed it on the check.
Missing Comments
No middle shelf in boot area.
Improvements
Better time notifications on the day. As requested.
Mercedes C Class Estate
Nicola Weir
18/09/2019
18/09/2019
8 / 10
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Nicola Weir of Ballymena, who had a new Mojave Silver Mercedes C Class Estate on 18/09/2019
Overall: 8 / 10
Skoda Kodiaq Estate
Sally Champion
17/09/2019
17/09/2019
8 / 10
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Sally Champion of Chester, who had a new Brilliant Silver Skoda Kodiaq Estate on 17/09/2019
Overall: 8 / 10
Delivery Person Comments
Personable, told me what i neede to know, gave me time to inspect car
Delivery Punctuality Comments
As above,
Overall Punctuality Comments
As above,
Dealer Service Comments
Only contact was on delivery day, but seemed OK
Overall Comments
Good communication.
Dealer phoned first thing to say that delivery would be after noon, then again when they were 1 hour away.
Missing Comments
Surprised that there were no carpets provided!
Improvements
No other issues
Mercedes C Class Estate
16/09/2019
16/09/2019
10 / 10
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of , who had a new Polar White Mercedes C Class Estate on 16/09/2019
Overall: 10 / 10
Delivery Person Comments
lewis was friendly and helpful
Dealer Service Comments
i had no dealings with them
Overall Comments
car and driver at agreed time- very straightforward
Improvements
all good
Mercedes A Class
Jess Batter
12/09/2019
12/09/2019
8 / 10
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Jess Batter of Woking, who had a new Polar White Mercedes A Class Hatchback on 12/09/2019
Overall: 8 / 10
Honda Jazz
Nick Yuen
11/09/2019
11/09/2019
4 / 10
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Nick Yuen of Camberley, who had a new Shining Grey Honda Jazz Hatchback on 11/09/2019
Overall: 4 / 10
Delivery Person Comments
The driver had bad BO, seemed very nervous and wanted to get away as quickly as possible.
Delivery Punctuality Comments
Let me know rough ETA
Overall Punctuality Comments
Let me know rough ETA
Cleanliness Comments
Drivers floor area was muddy
Overall Comments
Rushed
Missing Comments
Spare tyre/inflation kit
Improvements
Clean car and more informed cooperative driver
Volkswagen T-Roc
Mark Frazer
12/09/2019
12/09/2019
6 / 10
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Delivery Communication Comments
Mark Frazer of Durham, who had a new Black VW T-Roc Hatchback on 12/09/2019
Overall: 6 / 10
Delivery Person Comments
Very conscientious delivery driver, sadly let down by the facilities in the delivery area. Good communication from her from the day before delivery.
Delivery Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Overall Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Cleanliness Comments
As mentioned above. It wasn't valeted. Quite a few traces of protective film in the nooks and crannies, along with a lot of dust and grit. The car had not been washed and was generally quite poor, externally. Internally it was quite good.
Damage Comments
Minor scratch on tailgate.
Dealer Service Comments
As mentioned above, lack of attention to detail.
Overall Comments
The car should have been valeted, but it wasn't. As such it was difficult to inspect the vehicle's condition.
Delivery Communication Comments
Good level of information provided.
Missing Comments
No service record, but a apparently this is online. However, I have no idea how to access this.
Improvements
Wash the car and deliver it on a transporter.
Skoda Kodiaq Estate
Kelly Matthews
13/09/2019
13/09/2019
10 / 10
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Kelly Matthews of Carterton, who had a new Velvet Red Skoda Kodiaq Estate on 13/09/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Overall Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Cleanliness Comments
Excellent condition, car was driven to delivery.
Dealer Service Comments
No dealings with dealer.
Overall Comments
fantastic Service
Improvements
No improvements to suggest.
Volvo XC40 Estate
13/09/2019
13/09/2019
8 / 10
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of , who had a new Thunder Grey Volvo XC40 Estate on 13/09/2019
Overall: 8 / 10
Improvements
Time was a bit didn’t know exactly what time it was coming but everything worked out fine .
Hyundai Ioniq
Sam Hampson
12/09/2019
12/09/2019
10 / 10
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Sam Hampson of Sale, who had a new Iron Grey Hyundai Ioniq Hatchback on 12/09/2019
Overall: 10 / 10
Volkswagen T-Roc
Pag Paget
12/09/2019
12/09/2019
10 / 10
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Pag Paget of Bristol, who had a new Urano Grey VW T-Roc Hatchback on 12/09/2019
Overall: 10 / 10
Delivery Person Comments
Great guy, could not have been more helpful!
Delivery Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Overall Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Cleanliness Comments
Spotless!
Overall Comments
Arrived on time on the day and delivery driver kept me up to date via texts!
Honda Jazz
Lindsey Betteridge
09/09/2019
09/09/2019
10 / 10
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Delivery Communication Comments
Lindsey Betteridge of Luton, who had a new Milano Red Honda Jazz Hatchback on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite and professional. Answered all my questions.
Delivery Punctuality Comments
Called to say he’d be there in half hour and was spot on
Overall Punctuality Comments
Called to say he’d be there in half hour and was spot on
Cleanliness Comments
Yes all really clean
Damage Comments
Nothing evident
Dealer Service Comments
Only experienced the delivery and free gift. No other contact
Overall Comments
Got a little gift bag with a. Little note book and tiny accessory pack. Nice touch.
Delivery Communication Comments
All good, as always
Missing Comments
Nothing obvious
Improvements
Nothing I can think of
Suzuki Vitara Estate
Mike Welsh
09/09/2019
09/09/2019
10 / 10
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Delivery Communication Comments
Mike Welsh of Liverpool, who had a new Black Suzuki Vitara Estate on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very friendly and jolly.
Delivery Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Overall Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Cleanliness Comments
Spotlessly Clean.
Damage Comments
Small scratch to the inside of the rear left passenger seat door.
Dealer Service Comments
Once final delivery date was set, things went according to plan.
Overall Comments
Smooth delivery.
Delivery Communication Comments
Updated frequently.
Improvements
Meet original requested delivery date as this caused some uncertainty and unnecessary research into having to hire a car or insure old car.
Peugeot 2008 Estate
Beth Francis
09/09/2019
09/09/2019
10 / 10
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Beth Francis of Haverfordwest, who had a new Nimbus Grey Peugeot 2008 Estate on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Extremely friendly and helpful. Did not smell
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
Car was spotless bar a few rain drops
Overall Comments
Very reliable delivery and accurate times given
Improvements
A welcome pack of doughnuts would have been a nice touch.????
Mercedes X Class Double Cab Pick-up
10/09/2019
10/09/2019
8 / 10
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of , who had a new Diamond Silver Mercedes X Class Diesel on 10/09/2019
Overall: 8 / 10
Overall Comments
was told delivery before 12 and it arrived about 1.30 - not the end of the world but a phone call from delivery person would have helped
Improvements
called ahead to say about delay and/or when 30 minutes away
Volkswagen Tiguan Estate
Mark Milsom
10/09/2019
10/09/2019
8 / 10
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Mark Milsom of Ross On Wye, who had a new Tungsten Silver VW Tiguan Estate on 10/09/2019
Overall: 8 / 10
Cleanliness Comments
Car was driven 80+ miles to get to me - so not fully clean.
Volkswagen Polo
Ralphy Cox
09/09/2019
09/09/2019
8 / 10
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Ralphy Cox of Guildford, who had a new Pure White VW Polo Hatchback on 09/09/2019
Overall: 8 / 10
Cleanliness Comments
Wet weather was the reason
BMW 2 Series Coupe
Jonathan Lambert
09/09/2019
09/09/2019
10 / 10
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Delivery Communication Comments
Jonathan Lambert of Bristol, who had a new Long Beach Blue BMW 2 Series Coupe on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Stuart Rolfe from the BMW Berry team showed me around the car, and how to use the infotainment system. It was very helpful.
Delivery Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Overall Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Cleanliness Comments
Perfect, it was cleaned just an hour prior to collection.
Damage Comments
Flawless
Overall Comments
I collected from BMW, but was overall happy with the collection.
Delivery Communication Comments
Ling/BMW guy was very clear what time the car would be ready for collection.
Honda Jazz
Aine McEvoy
09/09/2019
09/09/2019
8 / 10
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Aine McEvoy of Lisburn , who had a new Red Honda Jazz Hatchback on 09/09/2019
Overall: 8 / 10
Delivery Person Comments
Lovely man
Delivery Punctuality Comments
On time actually early
Overall Punctuality Comments
On time actually early
Overall Comments
Excellent couldn’t have asked for better
Improvements
Nothing
Honda Jazz
Derick Silveira
22/08/2019
22/08/2019
10 / 10
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Derick Silveira of Kenley, who had a new Lunar Silver Honda Jazz Hatchback on 22/08/2019
Overall: 10 / 10
Jaguar F-Pace Estate
Anthony Clarkson
06/09/2019
06/09/2019
10 / 10
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Anthony Clarkson of Swindon, who had a new Portofino Blue Jaguar F-Pace Estate on 06/09/2019
Overall: 10 / 10
Delivery Person Comments
Great!
Delivery Punctuality Comments
Arrived when said
Overall Punctuality Comments
Arrived when said
Cleanliness Comments
Perfect
Overall Comments
On time, good communication from driver
Improvements
Nothing
Citroen Space Tourer Estate (2018-19)
Franck Doppel
05/09/2019
05/09/2019
8 / 10
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Franck Doppel of Edinburgh, who had a new Platinum grey Citroen Space Tourer Estate on 05/09/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy - no problem there
Delivery Punctuality Comments
Very good as it was delivered first thing in the morning
Overall Punctuality Comments
Very good as it was delivered first thing in the morning
Cleanliness Comments
Car was a bit dusty on the outside but had been driven almost 300 miles beforehand so can't expect it to be immaculate.
Damage Comments
None that I could see - but didn't look with a microscope though - I did take some pictures just in case I see something.
Overall Comments
No problem - delivery person arrived very early in the morning - would have been quite good to be told maybe 1/2hr before arrival but that didn't cause any issues as I was home that morning.
Missing Comments
I don't have the V5C document - will this be sent through the post or do you not get one with leased vehicles? (sorry for the silly question - I've never leased a car before)
Improvements
Maybe ensure that the delivery driver gives a call roughly 30min / 1hr before he/she's due to arrive.
Seat Leon
Chris WEST
03/09/2019
03/09/2019
6 / 10
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Chris WEST of Cambridge, who had a new Magnetic grey Seat Leon Hatchback on 03/09/2019
Overall: 6 / 10
Damage Comments
Nail in right rear tyre as noted above.
Dealer Service Comments
Noted above.
Overall Comments
The car was delivered with a nail in the rear right tyre. The delivery company was not responsive or helpful in fixing the issue. The delivery driver was helpful though.
Improvements
Noted above.
Audi A4 Estate
Spencer Easterbrook
02/09/2019
02/09/2019
8 / 10
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Delivery Communication Comments
Spencer Easterbrook of Bookham, who had a new White Audi A4 Avant on 02/09/2019
Overall: 8 / 10
Delivery Person Comments
Knowledgeable and really helpful
Delivery Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Overall Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Dealer Service Comments
Reception desk was a bit lacking in compassion with stupid people (me), but did help in the end
Overall Comments
The dealer was flexible to allow me to pick up car earlier
Delivery Communication Comments
Great comms. Quick and responsive
Improvements
Nothing really !
BMW 2 Series Coupe
Paul Gray
03/09/2019
03/09/2019
10 / 10
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Delivery Communication Comments
Paul Gray of Mid Glamorgan, who had a new Melbourne Red BMW 2 Series Coupe on 03/09/2019
Overall: 10 / 10
Delivery Person Comments
Kevin (the delivery guy) went out of his way to make sure the car was perfect, even T-Cutting small marks to make sure everything waas A1 prior to sign off.
Delivery Punctuality Comments
HE rang to say he would be an hour and he was....
Overall Punctuality Comments
HE rang to say he would be an hour and he was....
Cleanliness Comments
protection mats still in the car on delivery meant it was 100%
Damage Comments
Thought there were a few marks on the bonnet but Kevin (delivery guy) cleaned them off....
Dealer Service Comments
Didn't have any contact as such
Overall Comments
No problems - car delivered on time and perfect
Delivery Communication Comments
No problems here....
Improvements
Nothing really
BMW X1 Estate
Sophie Woodford
02/09/2019
02/09/2019
10 / 10
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Sophie Woodford of Reigate , who had a new Storm bay BMW X1 Estate on 02/09/2019
Overall: 10 / 10
Delivery Person Comments
joe Devlin from Jsb transport was utterly wonderful.
Improvements
Nothing- all was great
Volkswagen T-Roc
Mark Crowter
16/08/2019
16/08/2019
10 / 10
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Mark Crowter of Sheppey, who had a new White VW T-Roc Hatchback on 16/08/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and efficient delivery person, no body odour
Cleanliness Comments
spotless inside and out. Clean as a whistle.
Improvements
No problems
Volkswagen Golf
Rob Davis
30/08/2019
30/08/2019
8 / 10
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Delivery Communication Comments
Rob Davis of Hexham, who had a new Deep black VW Golf Hatchback Mk7 on 30/08/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and explained things
Delivery Punctuality Comments
As above - early
Overall Punctuality Comments
As above - early
Cleanliness Comments
Inside immaculate- outside bit of dirt because of rain in transport - fair enough
Damage Comments
Small chip on front bumper
Overall Comments
Actually a bit early - not a problem on this occasion for me
Delivery Communication Comments
Updated on lingo and text / call from dealer
Improvements
On time - no chip
Peugeot 3008 Estate
Jav Khan
28/08/2019
28/08/2019
8 / 10
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Delivery Communication Comments
Jav Khan of Hull, who had a new Nera Black Peugeot 3008 Estate on 28/08/2019
Overall: 8 / 10
Delivery Person Comments
Well presented and courteous driver.
Delivery Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Overall Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Cleanliness Comments
Driver said he had jet washed the car when he arrived in Hull. To be fair he had no chance in redeeming the state of the car with a quick jet wash. I had to clean virtually every panel of the car to inspect for damage as it was so dirty. The car looks like it was parked in a position where the off side was very open to the elements and the dirt in the chrome inlay is ingrained. Someone has applied dressing to the plastic wheel arch covers and and covered about 4 inches of the paintwork in the sticky mess. Having cleaned the car since delivery to fully appreciate the condition of the car, I’m at a loss for exactly how I’ll clean the chrome work and get the plastics dressing off there. I don’t really understand the logistics of who should have valeted the car pre delivery but they should be slapped with a large fish. Under the petrol cap was literally full of sand and/or mud.
Dealer Service Comments
Again I’m not really sure who should have prepped the car pre delivery, I’ll assume it was R&D and score them appropriately
Overall Comments
I’m happy with the delivery process.
Delivery Communication Comments
No complaints here
Missing Comments
Off side rear dust cap from tyre valve, only just noticed this today.
Improvements
Yes you’ve guessed it, the car should have been valeted pre delivery.
Nissan Juke Pre-current
Melanie Connolly
23/08/2019
23/08/2019
8 / 10
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Melanie Connolly of Prudhoe, who had a new Flame Red Nissan Juke Hatchback (2014-2019) on 23/08/2019
Overall: 8 / 10
Volkswagen Golf
Max Gee
08/08/2019
08/08/2019
10 / 10
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Max Gee of Leominster, who had a new Atlantic Blue VW Golf Hatchback Mk7 on 08/08/2019
Overall: 10 / 10
Delivery Person Comments
Absolutely spot on. Lynx africa goes a long way
Delivery Punctuality Comments
Not really applicable but...
Overall Punctuality Comments
Not really applicable but...
Cleanliness Comments
Super shiney
Overall Comments
Swansway were particularly impressive. Car ready and waiting with a full tank of full (albeit I guess it would have cost them to deliver it in the first place) Both Laura, and the chap that did the handover were friendly and efficient. Also free VW branded iPhone cable - sweeeeeeeeeet
Improvements
Nothing - AAA service
Seat Arona
Claire Evans
20/08/2019
20/08/2019
6 / 10
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Delivery Communication Comments
Claire Evans of Llanelli, who had a new Nevada White Seat Arona Hatchback on 20/08/2019
Overall: 6 / 10
Delivery Punctuality Comments
See above
Overall Punctuality Comments
See above
Cleanliness Comments
Outside of car could have been cleaned closer to delivery location.
Overall Comments
Ling had found out that the delivery would be for morning. Delivery was then scheduled for 3pm. Car arrived at 2pm..Would have been useful to have a call from delivery company on the day and given a time.
Delivery Communication Comments
Ling and her team have excellent customer service. Communication response time is fantastic. Can't fault Long at all.
Improvements
Nothing for Ling she is excellent! Delivery driver could ring day before with approximate time and call closer to location to give a more accurate time.
Fiat 500
Justine Harvey
19/08/2019
19/08/2019
8 / 10
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Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Fiat 500
Justine Harvey
19/08/2019
19/08/2019
8 / 10
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Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Nissan Qashqai
19/08/2019
19/08/2019
8 / 10
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of , who had a new Vivid Blue Nissan Qashqai Hatchback on 19/08/2019
Overall: 8 / 10
Delivery Person Comments
Very professional and personable individual.
Improvements
The entire procedure went very well and I would commend all features highly.
Volkswagen Golf
David Golledge
16/08/2019
16/08/2019
10 / 10
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David Golledge of Essex, who had a new Indium Grey VW Golf Hatchback Mk7 on 16/08/2019
Overall: 10 / 10
Mini Hatch
David Lusher
14/08/2019
14/08/2019
10 / 10
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David Lusher of Carlisle, who had a new Midnight Black Mini Hatchback on 14/08/2019
Overall: 10 / 10
Overall Comments
Great communication even called me the night before
Nissan Qashqai
Neil Lucas
13/08/2019
13/08/2019
8 / 10
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Neil Lucas of Basingstoke, who had a new Grey Nissan Qashqai Hatchback on 13/08/2019
Overall: 8 / 10
Delivery Person Comments
Malcolm the person that delivered my car was very professional and a pleasure to deal with
Delivery Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Overall Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Improvements
nothing really!
BMW 3 Series Saloon
Surj Kalyan
12/08/2019
12/08/2019
8 / 10
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Surj Kalyan of , who had a new Mineral Grey BMW 3 Series Saloon on 12/08/2019
Overall: 8 / 10
Cleanliness Comments
Inside was clean and new ... outside could have done with a clean or wipe down.
Mercedes GLA Class
Gordon Barrie
12/08/2019
12/08/2019
8 / 10
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Delivery Communication Comments
Gordon Barrie of Glasgow, who had a new Cosmos black Mercedes GLA Class Hatchback on 12/08/2019
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap
Delivery Punctuality Comments
Delivered morning of date given
Overall Punctuality Comments
Delivered morning of date given
Cleanliness Comments
Dirty outside, as had been driven 300+ miles to be delivered. Delivery chap tried to jetwash locally, but it wasn't working
Delivery Communication Comments
An approximate time would've been nice, only given a date
Improvements
An approximate time would be useful
Volkswagen Polo
Stewart Thomson
08/08/2019
08/08/2019
8 / 10
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Stewart Thomson of Troon, who had a new Limestone Grey VW Polo Hatchback on 08/08/2019
Overall: 8 / 10
Overall Comments
Delivery guy phoned to let me know he was 30minutes away.
Nissan Qashqai
John Watts
09/08/2019
09/08/2019
6 / 10
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John Watts of Southampton, who had a new Flame Red Nissan Qashqai Hatchback on 09/08/2019
Overall: 6 / 10
Improvements
No mats supplied with car
Fiat 500
Jude Bennett
08/08/2019
08/08/2019
6 / 10
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Delivery Communication Comments
Jude Bennett of Newport Pagnell, who had a new Tech House Grey Fiat 500 Hatchback on 08/08/2019
Overall: 6 / 10
Delivery Person Comments
Guy himself was fine, pleasant, friendly. Obviously caught in the middle of all this. No noticeable body odour :)
Delivery Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Overall Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Cleanliness Comments
No complaints.
Damage Comments
No complaints.
Overall Comments
Delivery wasn’t until 1820, which is an hour after I finished work. Earlier in the day I’d been told (via Lings) that it would be mid afternoon. Apparently the driver had known all along that he would be late it the company didn’t think to tell me. I understand things happen, but if I’d known I would have gotten a lift home and waited on the soda with a cup of tea!
The driver also didn’t know what to do with the paperwork - he just gave me a form with a shrug. Got a call the next day from them asking me to fill it in and scan it over.
Delivery Communication Comments
Lings was great - chasing for updates. I only got a callfrom the delivery company after they were over an hour late.
Improvements
Whilst guaranteed time slot would be good, I understand it costs. Just an accurate, reasonable delivery estimate would be an improvement.
Seat Ateca Estate
Ellen Whittaker
08/08/2019
08/08/2019
8 / 10
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Ellen Whittaker of Selby. North Yorkshire, who had a new velvet red Seat Ateca Estate on 08/08/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Overall Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Missing Comments
Service history book,
Improvements
Nothing.
Mercedes Vito Van
Lisa ALLAN
07/08/2019
07/08/2019
10 / 10
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Delivery Communication Comments
Lisa ALLAN of Loanhead, who had a new Arctic White Mercedes Vito Van on 07/08/2019
Overall: 10 / 10
Delivery Communication Comments
Great team, really professional
Skoda Octavia
Simon Taylor
06/02/2019
06/02/2019
10 / 10
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Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019
Overall: 10 / 10
Skoda Octavia
Sam Dore
05/08/2019
05/08/2019
8 / 10
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Sam Dore of Stony Stratford, who had a new Energy Blue Skoda Octavia Hatchback on 05/08/2019
Overall: 8 / 10
Missing Comments
Spare wheel.
Improvements
Nothing.
Nissan Juke Pre-current
Michelle Barnett
05/08/2019
05/08/2019
8 / 10
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Michelle Barnett of South Croydon, who had a new Black Nissan Juke Hatchback (2014-2019) on 05/08/2019
Overall: 8 / 10
Delivery Person Comments
As above, Mike was fab!
Delivery Punctuality Comments
Called me to say they would be 45 mins and was on time!
Overall Punctuality Comments
Called me to say they would be 45 mins and was on time!
Cleanliness Comments
Was nice & shiny, shame it was raining though :-(
Overall Comments
Mike from Bristol street kept me updated on arrival time & was punctual. He was friendly & professional.
Improvements
I wanted a bow but didn't get one!!!! (Joking!) all was good :-)
Citroen C5 Aircross
Hayley Gallagher
17/06/2019
17/06/2019
6 / 10
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Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019
Overall: 6 / 10
Mini Convertible
Henrik Rasmussen
01/08/2019
01/08/2019
10 / 10
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Henrik Rasmussen of Redbourn, who had a new Starlight Blue, Body Coloured Mirror Caps Mini Convertible on 01/08/2019
Overall: 10 / 10
Delivery Person Comments
Perfect delivery, pleasant and polite guy delivered the guy to our property on time.
Delivery Punctuality Comments
called in advance and delivered as promised.
Overall Punctuality Comments
called in advance and delivered as promised.
Damage Comments
small chip which was acknowledged and included on the delivery note/receipt.
Improvements
nothing all went perfect and smooth.
Audi A4 Estate
Fred Sway
02/08/2019
02/08/2019
10 / 10
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Fred Sway of GUILDFORD, who had a new Manhattan Grey Audi A4 Avant on 02/08/2019
Overall: 10 / 10
Damage Comments
Perfect condition
Overall Comments
Delivered the vehicle to my home at 9am and I had a call the previous day saying delivery between 9am to 10 am. Excellent
Improvements
No, excellent service
Seat Leon Estate
Marty Hayes
02/08/2019
02/08/2019
8 / 10
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Marty Hayes of Orpington, who had a new Eclipse Orange Seat Leon Sport Tourer on 02/08/2019
Overall: 8 / 10
Citroen C4 Spacetourer Estate (2018-19)
Francesca Morton
31/07/2019
31/07/2019
8 / 10
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Francesca Morton of Wirksworth, who had a new Ruby Red Citroen C4 Spacetourer Estate on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful.
Cleanliness Comments
The exterior was a bit dirty but it was a very rainy day so I have no problem with it.
Overall Comments
Arrived as arranged. Was called in the morning with good notice.
Nissan Qashqai
Glenn Gillott
01/08/2019
01/08/2019
8 / 10
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Glenn Gillott of King\'s Lynn, who had a new Flame Red Nissan Qashqai Hatchback on 01/08/2019
Overall: 8 / 10
Missing Comments
There wasn't a completed delivery form for me to keep although it was done electronically and the delivery man said they would email it to me. So it's not really missing.
Improvements
Nothing, it was all good
Jeep Compass Station Wagon
George Ross
31/07/2019
31/07/2019
10 / 10
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George Ross of Romford, who had a new White Jeep Compass SW on 31/07/2019
Overall: 10 / 10
Delivery Person Comments
They were very polite & friendly
Delivery Punctuality Comments
Excellent service and very good communication
Overall Punctuality Comments
Excellent service and very good communication
Cleanliness Comments
Spotless
Damage Comments
Perfect condition
Dealer Service Comments
5* highly recommended
Overall Comments
Very fast & effective and informative
Missing Comments
Nothing missing
Improvements
No changes what so ever
Citroen C3 Aircross
Christine McCann
31/07/2019
31/07/2019
8 / 10
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Delivery Communication Comments
Christine McCann of Johnstone, who had a new soft sand Citroen C3 Aircross Hatchback on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Nice man , pleasant , explained car functions no complaints
Delivery Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Overall Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Cleanliness Comments
Valeted was clean inside and out pleased with the standard
Damage Comments
Very very small scratch
Overall Comments
Delivery was one day late but overall very good
Delivery Communication Comments
Wonderful communication
Missing Comments
No nothing was missing
Improvements
I was very pleased with the delivery
Volvo XC40 Estate
Vonnie Steven
30/07/2019
30/07/2019
10 / 10
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Vonnie Steven of Northampton, who had a new Onyx Black Volvo XC40 Estate on 30/07/2019
Overall: 10 / 10
Kia Sportage Estate
Jane Norris
30/07/2019
30/07/2019
8 / 10
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Jane Norris of Wigton, who had a new Infra Red Kia Sportage Estate on 30/07/2019
Overall: 8 / 10
Cleanliness Comments
Car looked good - problem was it had ben raining so car was quite dirty which cannot be helped at all.
Honda Jazz
Steve Matthews
26/07/2019
26/07/2019
8 / 10
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Steve Matthews of DartfordKent, who had a new Sporty Blue Honda Jazz Hatchback on 26/07/2019
Overall: 8 / 10
Skoda Karoq Estate
Harves Harvey
23/07/2019
23/07/2019
6 / 10
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Harves Harvey of Cardiff, who had a new Petrol blue Skoda Karoq Estate on 23/07/2019
Overall: 6 / 10
Cleanliness Comments
I thought the car may have come on a trailer-it was driven and was covered in flies and brake dust on the front wheels
Dealer Service Comments
everything was good apart from they could have run the car through a wash around the corner before giving to me, i know you get flies when driving but nobody wants to see their car for the first time with it looking like a garabaldi biscuit
Volkswagen Golf
Elaine Hughes
24/07/2019
24/07/2019
10 / 10
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Elaine Hughes of Dartford, who had a new Urano Grey VW Golf Hatchback Mk7 on 24/07/2019
Overall: 10 / 10
Missing Comments
No service record book or log book as yet
Improvements
No problems , very good service overall.
Audi A4 Saloon
GIFT MOYO
22/07/2019
22/07/2019
10 / 10
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Delivery Communication Comments
GIFT MOYO of LONDON, who had a new Navarra Blue Audi A4 Saloon on 22/07/2019
Overall: 10 / 10
Delivery Person Comments
The gentleman was very polite, professional and friendly.
Delivery Punctuality Comments
It was two hours earlier than expected.
Overall Punctuality Comments
It was two hours earlier than expected.
Cleanliness Comments
It was pretty clean
Damage Comments
None that I could see
Overall Comments
Delivery came earlier than expected. It arrived at 7am.
Delivery Communication Comments
You guys were pretty good :)
Missing Comments
Not that I noticed
Improvements
If you're going to be earlier than expected then please call ahead :)
Ford S-Max Estate
Lucy Wood
24/07/2019
24/07/2019
8 / 10
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Lucy Wood of Norwich, who had a new Shadow Black Ford S-Max Estate on 24/07/2019
Overall: 8 / 10
Cleanliness Comments
Delivery person did say car had been washed but apologised as slightly dusty!
Dealer Service Comments
Only issue is I have tried to contact them re travelling abroad and not had a reply within specified 48hrs.
Overall Comments
Only not very good as delivery person allowed my husband to sign for the car instead of me!
Improvements
Nothing!
Skoda Karoq Estate
Trev Durant
18/07/2019
18/07/2019
8 / 10
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Trev Durant of Normanton, who had a new Business Grey Skoda Karoq Estate on 18/07/2019
Overall: 8 / 10
Citroen C3 Aircross
25/07/2019
25/07/2019
8 / 10
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Delivery Communication Comments
of , who had a new Natural White Citroen C3 Aircross Hatchback on 25/07/2019
Overall: 8 / 10
Delivery Person Comments
He drove it from Bristol on the hottest day of the year. No BO!
Delivery Communication Comments
Only reason it’s not “very good” is because ETA wasn’t available before 10am on the day. I understand the many variables that might cause that, and it’s pretty much down to the dealer.
Improvements
Just the ETA a bit further up front, but really, that’s very much polish - the entire experience has been awesome
Ford Kuga Estate
Deb Garnett
24/07/2019
24/07/2019
10 / 10
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Deb Garnett of Hebden Bridge, who had a new Chrome Blue Ford Kuga Estate on 24/07/2019
Overall: 10 / 10
Improvements
Nothing. It went well.
Seat Ateca Estate
David Hillman
23/07/2019
23/07/2019
8 / 10
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Delivery Communication Comments
David Hillman of Surrey, who had a new Red Seat Ateca Estate on 23/07/2019
Overall: 8 / 10
Cleanliness Comments
Quite a few water marks and adhesive residue on the doors
Dealer Service Comments
Can only comment on the delivery aspect but I had good communication from the driver
Overall Comments
One of the ramps on the low loader delivery vehicle was not secure. At the very end of manoeuvring the car down the ramps the right hand ramp fell. Very luckily the car wheels were just on the tarmac at the time so no harm done.
Delivery Communication Comments
Excellent communication throughout the process
Missing Comments
SD card for the satnav
Improvements
All good - apart from the ramps which could of been a mini disaster
Citroen C5 Aircross
LOU Aness
15/07/2019
15/07/2019
10 / 10
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LOU Aness of KNowle, who had a new Polar White Citroen C5 Aircross Hatchback on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Lovely happy man
Volkswagen Arteon
Paul Hardy
23/07/2019
23/07/2019
8 / 10
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Paul Hardy of Blackpool, who had a new Urano grey VW Arteon Fastback on 23/07/2019
Overall: 8 / 10
Improvements
Nothing alt from you Ling - but took VW 10 months to supply a vehicle, and then only a cancellation vehicle to a different spec than the one originally ordered. Worth the wait in the end - but VW can really improve its service offering if it was minded too
Seat Leon
Mark Rees
26/07/2018
26/07/2018
10 / 10
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Mark Rees of Corsham, who had a new Urban Silver Seat Leon Hatchback on 26/07/2018
Overall: 10 / 10
Volkswagen T-Roc
Neil Gentry
18/07/2019
18/07/2019
8 / 10
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Delivery Communication Comments
Neil Gentry of Maidstone, Kent, who had a new Urano Grey VW T-Roc Hatchback on 18/07/2019
Overall: 8 / 10
Delivery Person Comments
Smart, professional, knowledgeable about my car, polite and friendly so excellent
Delivery Punctuality Comments
arrived exactly as scheduled and as advised
Overall Punctuality Comments
arrived exactly as scheduled and as advised
Cleanliness Comments
brand new car so as would be expected mainly immaculate - perfect inside with new car smell, front of car had some road grime due to weather conditions from motorway journey but understandable and acceptable - car was transported by trailer so of course a lot cleaner then if it was driven
Damage Comments
factory fresh and immaculate
Dealer Service Comments
excellent in every way
Overall Comments
Arrived on time (well just before actually) delivery confirmed 4 working days in advance, reconfirmed the afternoon of the day beofre delivery and delivery driver called on day to say he was leaving with accurate ETA
Delivery Communication Comments
excellent in every way
Missing Comments
iPhone lead requested but only noticed when supplied lead didn't fit (VW offer choice of USB or iPhone but look same to me)
Improvements
no, nothing to add - couldnt of asked for any more really - delighted with service and delivery
Mercedes GLA Class
Siri Uhrnell
18/07/2019
18/07/2019
8 / 10
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Siri Uhrnell of London, who had a new WHITE Mercedes GLA Class Hatchback on 18/07/2019
Overall: 8 / 10
Cleanliness Comments
It was raining earlier in the day so it was splashed with muddy rain
Dealer Service Comments
A bit of unclarity around payments, not able to provide delivery interval until the day
Nissan Juke Pre-current
Vicky Waller
17/07/2019
17/07/2019
10 / 10
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Vicky Waller of Twickenham, who had a new Vivid Blue Nissan Juke Hatchback (2014-2019) on 17/07/2019
Overall: 10 / 10
Missing Comments
The spare tyre but I've since learned from you and others that this is normal! So all good.
Improvements
Nothing, it was very good. The guy delivering showed me everything I needed to know.
Suzuki Vitara Estate
Andrew Boden
17/07/2019
17/07/2019
8 / 10
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Delivery Communication Comments
Andrew Boden of Callington, who had a new Galactic Grey Suzuki Vitara Estate on 17/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 9:15am
Overall Punctuality Comments
Arrived at 9:15am
Cleanliness Comments
Inside was very clean, outside looked like it has been drive 250 miles on a motorway, which it had.
Dealer Service Comments
Likely I would avoid a Suzuki next time round.
Overall Comments
Would have been very good if the car hadn't looked so dirty on the outside.
Delivery Communication Comments
Yours good, dealer there was none.
Improvements
Your communication was good, and well received. keep up the good work.
Volkswagen Golf
Amy McRobbie
12/07/2019
12/07/2019
10 / 10
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Amy McRobbie of Fareham, who had a new Pure White VW Golf Hatchback Mk7 on 12/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
Also rang one hour before arrived which was very helpful.
Overall Punctuality Comments
Also rang one hour before arrived which was very helpful.
Improvements
Nothing
Skoda Kodiaq Estate
Claire Carter
16/07/2019
16/07/2019
10 / 10
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Claire Carter of Canterbury, who had a new Black Skoda Kodiaq Estate on 16/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Overall Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Improvements
Maybe text when the person was 30 mins away from delivering but apart from that it was great.
Audi A4 Estate
Keith Belton
15/07/2019
15/07/2019
10 / 10
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Keith Belton of Stockton On Tees, who had a new Brilliant Black Audi A4 Avant on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Ian, was very friendly and informed me on a regular basis on his ETA
Citroen C5 Aircross
John Burns
10/07/2019
10/07/2019
4 / 10
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Delivery Communication Comments
John Burns of Wrexham, who had a new Platinum Grey Citroen C5 Aircross Hatchback on 10/07/2019
Overall: 4 / 10
Delivery Person Comments
Handed me the electronic device on signature page. I insisted on going back pages to show me inspection details covered and I then also changed some of the tick boxes which i seen to reflect the handover.
Delivery Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Overall Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Cleanliness Comments
Dirty, 152 motorway miles, outside front covered in dead flies, dirty all over from previous days rain (sand or dust). Inside dusty and dry stain from spilage of drink or food on steering wheel
Damage Comments
two paint chips on edge of drivers door (looks like door has hit something when opened. Photos taken and asked delivery driver to add to his handover device
Dealer Service Comments
overall poor experience
Overall Comments
Car delivered dirty and drivers door edge had paint chips
Delivery Communication Comments
Only Ling Chat as means of comms. Delivery dates changes a few times
Missing Comments
rear car mats
Improvements
The opposite of the above detailed points !
Nissan Qashqai
12/07/2019
12/07/2019
10 / 10
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of , who had a new Flame Red Nissan Qashqai Diesel Hatchback (2017 on) on 12/07/2019
Overall: 10 / 10
Missing Comments
There was a missing cover from the bumper which should have been covering the tow bar but they said they would send one out to me to fix it.
Improvements
Nothing
Nissan Qashqai
Dave Melia
04/07/2019
04/07/2019
8 / 10
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Dave Melia of Stockport, who had a new Blade silver Nissan Qashqai Hatchback on 04/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
4 hours late
Overall Punctuality Comments
4 hours late
Cleanliness Comments
It work OK - The delivery firm had to clean it before I received it as the it was so dirty and the garage.
Volvo XC90 Estate
Joanna Thomson
12/07/2019
12/07/2019
10 / 10
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Joanna Thomson of Troon, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2019
Overall: 10 / 10
Overall Comments
Arrived on time and clean car.
Improvements
All went well.
Seat Arona
Shell Monks
09/04/2019
09/04/2019
8 / 10
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Shell Monks of Manchester, who had a new Eclipse Orange Seat Arona Hatchback on 09/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Overall Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Damage Comments
Just the scratch on the gearstick.
Improvements
Nothing - all fine really
BMW 1 Series
Wayne Atkinson
11/07/2019
11/07/2019
8 / 10
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Delivery Communication Comments
Wayne Atkinson of Gateshead, who had a new Black Sapphire BMW 1 Series Hatchback on 11/07/2019
Overall: 8 / 10
Delivery Person Comments
I have a bit of a cold so wasn't able to get an accurate measure of body odor. I did get him to lift his arm so I could check for sweat patches but there were none. Which is an indication of good German built air conditioning.
Delivery Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Overall Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Cleanliness Comments
Nice and clean inside and out.
Damage Comments
None that I could see.
Dealer Service Comments
Well to be honest I had no correspondence from anyone other than Lings and the delivery guy.
Overall Comments
Very good service
Delivery Communication Comments
Great communication
Missing Comments
I didn't get a form, just signed on his tablet.
Improvements
Nothing, it was all good!
Volkswagen Tiguan Estate
Craig Campbell
11/07/2019
11/07/2019
10 / 10
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Delivery Communication Comments
Craig Campbell of Gateshead, who had a new White VW Tiguan Diesel Estate (2016 on) on 11/07/2019
Overall: 10 / 10
Delivery Person Comments
Very professional.
Delivery Communication Comments
Delivery driver rang night before to confirm access, time of delivery.
Improvements
Nothing
Renault Koleos Estate
Phil Tickell
05/07/2019
05/07/2019
10 / 10
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Phil Tickell of Northwich, who had a new White Renault Koleos Estate on 05/07/2019
Overall: 10 / 10
Improvements
Only to have known prior to the day, what time they would arrive. But I know that would be difficult.
Volkswagen Polo
Deano Williams
02/07/2019
02/07/2019
10 / 10
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Delivery Communication Comments
Deano Williams of Tunbridge Wells, who had a new Flash Red VW Polo Hatchback on 02/07/2019
Overall: 10 / 10
Delivery Person Comments
Pleasant and professional.
Delivery Punctuality Comments
On time as promised.
Overall Punctuality Comments
On time as promised.
Cleanliness Comments
New car, new smell, no dirt :)
Damage Comments
Could not find any damage.
Dealer Service Comments
Only dealt with the driver and he was very professional.
Overall Comments
Professional handover. Went through all important procedures.
Delivery Communication Comments
Always great service from the Ling Team :)
Missing Comments
As above. I did not get a copy of the delivery note, as it was electronic. It can be emailed to deanow34@yahoo.com
Improvements
None that I can think of.
Skoda Karoq Estate
Matt Hermon
10/07/2019
10/07/2019
10 / 10
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Matt Hermon of Magham Down HAILSHAM, who had a new Petrol Blue Skoda Karoq Estate on 10/07/2019
Overall: 10 / 10
Audi A4 Estate
09/07/2019
09/07/2019
10 / 10
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of , who had a new Mythos Black Audi A4 Avant on 09/07/2019
Overall: 10 / 10
Delivery Person Comments
Lee Pudney. He was probably one of the nicest, friendliest, person I have met. A man who enjoys his job.
Delivery Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Overall Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Cleanliness Comments
Impeccable
Damage Comments
*None so far. It has been raining since delivery and I have been on a journey / at work/ car now dirty :( . However, wheels and interior perfect. Exterior appears to have no faults as far as I can see, however.
Overall Comments
Very good, reliable delivery service.
Improvements
Nothing. Good job all around.
BMW X2
Peter Hewitt
06/07/2019
06/07/2019
10 / 10
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Peter Hewitt of Milton Keynes, who had a new Black Sapphire BMW X2 Hatchback on 06/07/2019
Overall: 10 / 10
Delivery Person Comments
Again excellent no complaints at all
Delivery Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Overall Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Cleanliness Comments
9 out 10, bit of marking on the glass from rain water but nothing really
Damage Comments
All perfect
Dealer Service Comments
Cant complain really good, did a Saturday for me when they didnt have to
Overall Comments
Excellent, rang to give me an ETA an hour before arrival
Improvements
Really happy, I suppose a bag full of cash would have been nice
Mercedes C Class Estate
Nuch Noppakhun
08/07/2019
08/07/2019
10 / 10
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Nuch Noppakhun of Seaham, who had a new Selenite Grey Mercedes C Class Estate on 08/07/2019
Overall: 10 / 10
Delivery Person Comments
Driver very polite and professional.
Cleanliness Comments
Cleaned locally just before delivery.
Overall Comments
Car was cleaned before delivery.
Improvements
Free lingscar mug delivered with car ;-)
Ford Ranger Pick-up
05/07/2019
05/07/2019
8 / 10
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of , who had a new Frozen White Ford Ranger Diesel on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
As stated before the interior wasn’t very clean and the outside was dirty but to be expected as it was being driven to me
Damage Comments
Inspected car and couldn’t see anything, only thing I have noticed as mentioned to long was a panel internally doesn’t seem to be pushed together properly.
Overall Comments
Interior seemed quite dirty for a new vehicle
Nissan Qashqai
05/07/2019
05/07/2019
8 / 10
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of , who had a new Gun Metal Nissan Qashqai Hatchback on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
Very clean but looksike it had been left out in the rain as there were dried watermarks on the bodywork.
Damage Comments
Small scratc on offside wing mirror shell.
Improvements
It would be hard to improve on this.
Seat Leon
G Ellicott
02/07/2019
02/07/2019
8 / 10
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Delivery Communication Comments
G Ellicott of Greenhithe, who had a new Nevada White Seat Leon Hatchback on 02/07/2019
Overall: 8 / 10
Dealer Service Comments
The reason for the score is that they never owned up to their mistake when they allocated my car to someone else. Causing a lengthy delay in delivery of my car. Their communication with Lings seemed to be somewhat lacking & Guy had to do a lot of chasing to get answers. They would've got Very poor. But they gave me a loan car whilst i was waiting for mine.
Delivery Communication Comments
The "very good" score is just for the service from Lings which was excellent as always.
Volkswagen Golf
Maxy Boy Taylor
05/07/2019
05/07/2019
8 / 10
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Maxy Boy Taylor of Newcastle Upon Tyne, who had a new Atlantic Blue VW Golf Hatchback Mk7 on 05/07/2019
Overall: 8 / 10
Missing Comments
Possibly the warranty book?
Nissan Qashqai
Matt Bissell
03/07/2019
03/07/2019
10 / 10
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Matt Bissell of Benfleet, who had a new Vivid Blue Nissan Qashqai Hatchback on 03/07/2019
Overall: 10 / 10
Audi A6 Saloon
Gurpreet Kingra
28/06/2019
28/06/2019
10 / 10
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Gurpreet Kingra of Romford, who had a new Firmament Blue Audi A6 Saloon on 28/06/2019
Overall: 10 / 10
Suzuki Vitara Estate
Mat Beadle
02/07/2019
02/07/2019
6 / 10
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Mat Beadle of Nailsea, who had a new Grey Suzuki Vitara Estate on 02/07/2019
Overall: 6 / 10
Delivery Person Comments
Friendly and understanding that i wanted to go through the vehicle.
Delivery Punctuality Comments
arrived 3 hours before i was expecting him.
Overall Punctuality Comments
arrived 3 hours before i was expecting him.
Cleanliness Comments
Outside of the vehicle was very dirty, perhaps the car was washed a week ago and was left out for it to be rained on.
Damage Comments
None seen at time of delivery.
Dealer Service Comments
Didnt have any contact with the dealer, therefore unable to comment
Missing Comments
I would have liked to see a set of floor carpets in the vehicle. Having worked for Suzuki in South Africa, i know that rental spec carpets are available. This goes a long way to keep the floor wells in good condition especially with the amount of wear and tear that can happen on them.
Improvements
Delivery Carpets...
Suzuki Vitara Estate
Ellie Hayes
28/06/2019
28/06/2019
6 / 10
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Ellie Hayes of Shrewsbury, who had a new Galactic Grey Suzuki Vitara Estate on 28/06/2019
Overall: 6 / 10
Improvements
More accurate delivery time slot
Volvo XC90 Estate
Roger McBroom
01/07/2019
01/07/2019
10 / 10
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Roger McBroom of SUTTON COLDFIELD , who had a new Osmium Grey Volvo XC90 Estate on 01/07/2019
Overall: 10 / 10
Damage Comments
Stone chip on front spoiler that had been touched up.
Improvements
Nothing
Nissan Qashqai
Barry Smith
01/07/2019
01/07/2019
8 / 10
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Delivery Communication Comments
Barry Smith of Keelby, who had a new Ink Blue Nissan Qashqai Diesel Hatchback (2017 on) on 01/07/2019
Overall: 8 / 10
Cleanliness Comments
Very good inside but outside looked like it had been in dessert storm.
Delivery Communication Comments
Would be good to know upfront delivery time at least am or pm.
BMW 2 Series Coupe
Tom Guest
28/06/2019
28/06/2019
8 / 10
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Tom Guest of Sutton Cum Lound, who had a new Black Sapphire BMW 2 Series Coupe on 28/06/2019
Overall: 8 / 10
Delivery Person Comments
Polite, helpful and chatty
Delivery Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Overall Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Cleanliness Comments
As a whistle
Overall Comments
Pretty much on time and kept me informed which is always good.
Improvements
Champagne?
Seat Arona
Dave Watts
01/07/2019
01/07/2019
8 / 10
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Dave Watts of Coalville, who had a new Mystery Blue with Midnight Black Roof Seat Arona Hatchback on 01/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived before 9:00
Overall Punctuality Comments
Arrived before 9:00
Dealer Service Comments
Only had contact with the delivery person, not the dealer themselves
Missing Comments
Boot liner, dog guard & bumper protector were not fitted, but you've just told me the dealers are going to send these on.
Improvements
Actual paperwork for delivery - with my last car I had something to file, but I was only shown a page on a mobile phone, which was pretty unreadable
BMW 3 Series Touring Estate
Paul Conlan
28/06/2019
28/06/2019
10 / 10
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Delivery Communication Comments
Paul Conlan of Gorebridge, who had a new Estoril Blue BMW 3 Series Touring Special Edition (2017 on) on 28/06/2019
Overall: 10 / 10
Dealer Service Comments
No dealings
Delivery Communication Comments
as always
Missing Comments
one tyre valve cap missing
Improvements
A
Mercedes A Class
Klara Hanrahan
28/06/2019
28/06/2019
8 / 10
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Klara Hanrahan of Denmead, who had a new Red Mercedes A Class Hatchback on 28/06/2019
Overall: 8 / 10
Cleanliness Comments
The delivery guy put the car through a car wash before delivery which left all water marks on the car, so after the hand over i took it to my hand car wash for a another clean and hand dry.
Improvements
Nothing, communication was great from the dealer. Also communication via Ling was fantastic throughout the process
Fiat 500
24/06/2019
24/06/2019
10 / 10
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of , who had a new Tech House Grey Fiat 500 Hatchback on 24/06/2019
Overall: 10 / 10
Peugeot 3008 Estate
Peter Howard
24/06/2019
24/06/2019
8 / 10
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Peter Howard of Sudbury, who had a new Nimbus Grey Peugeot 3008 Estate on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Very helpful.
Delivery Punctuality Comments
An earlier call with eta would have been helpful.
Overall Punctuality Comments
An earlier call with eta would have been helpful.
Cleanliness Comments
Had obviously been parked outside for some time as although clean needed a good polish. Interior very good.
Dealer Service Comments
Haven't had an contact with dealer.
Overall Comments
Delivered on trailer. Received phone call about 1 hour out. However a call at the beginning of the journey would have been useful.
Improvements
Phone call early in day with eta. Spent most of day at home waiting for delivery which happened in afternoon.
Citroen C3
KELLY SMALL
27/06/2019
27/06/2019
8 / 10
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KELLY SMALL of RAINHAM, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Nice, chatty
Delivery Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Overall Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Cleanliness Comments
Lovely
Overall Comments
I needed the car by a specific date. Perfect!
Improvements
Call the day before maybe to give idea of time but minor detail
Seat Arona
Andy Allen
27/06/2019
27/06/2019
8 / 10
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Andy Allen of Livingston, who had a new Magnetic Grey/Midnight Black roof Seat Arona Hatchback on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Well presented. In suit, and polite and informative.
Delivery Punctuality Comments
Exactly on time. Very impressive
Overall Punctuality Comments
Exactly on time. Very impressive
Cleanliness Comments
The inside of the car was very clean. The outside was a little grubby on delivery with some bird poo stains. Nothing that a quick wash didn't sort out. However to be fair, it had just been driven nearly 300 miles, so i wasn't that upset.
Overall Comments
Arrived exactly on time, called the day before to advise time.
Improvements
Maybe gave it wash before before arriving, and it would have been good to have been given a physical copy of something showing what i was signing for etc
Land Rover RR Evoque
Craig Laver
21/06/2019
21/06/2019
8 / 10
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Delivery Communication Comments
Craig Laver of Bristol, who had a new Black Land Rover Range Rover Evoque on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
Gary was an absolute gent and explained everything clearly to me. He even refused a lift to the train station!
Delivery Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Overall Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Cleanliness Comments
Apart from a few bugs due to the warm weather, the car was spotless.
Dealer Service Comments
Good. Would have been better if I didn't have to chase around the status of delivery once or twice.
Overall Comments
Very professional.
Delivery Communication Comments
Good communication once the delivery date was confirmed.
Improvements
Nothing!
Volkswagen Golf
Tom Thundercliffe
25/06/2019
25/06/2019
10 / 10
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Tom Thundercliffe of Southampton, who had a new Black VW Golf Diesel Hatchback (2017 on) on 25/06/2019
Overall: 10 / 10
Delivery Person Comments
Knowledgeable delivery driver who was happy to explain as much or as little as needed
Overall Comments
Flexibility in timing of delivery was much appreciated
Audi A6 Saloon
Chris Wing-King
24/06/2019
24/06/2019
10 / 10
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Chris Wing-King of Richmond, who had a new Firmament Blue Audi A6 Saloon on 24/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Overall Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Cleanliness Comments
Car was a little dusty because of the rain as it was on a trailer - that can't be helped and the car did come from far away.
Missing Comments
Not sure if I'm supposed to have any other paperwork. Driver just handed me two keys. Handbook was inside the car. I signed for the delivery on the driver's iPad-looking thing.
Seat Leon
Drew Hallworth
24/06/2019
24/06/2019
8 / 10
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Drew Hallworth of Stockport, who had a new Mystery Blue Seat Leon Hatchback on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Collected myself
Overall Comments
Collected myself
Missing Comments
Service book
Improvements
Nothing was all round good service
Ford Kuga Estate
Paul Clarkson
24/06/2019
24/06/2019
10 / 10
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Paul Clarkson of Liverpool, who had a new Black Ford Kuga Estate on 24/06/2019
Overall: 10 / 10
Overall Comments
Great communication from the delivery driver!
Seat Leon
Warren Gibson
21/06/2019
21/06/2019
8 / 10
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Delivery Communication Comments
Warren Gibson of East Wemyss, who had a new Desire Red Seat Leon Hatchback on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
seemed to be in a big rush but was nice enough to deal with
Delivery Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Overall Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Cleanliness Comments
Car had been washed but not dried so was covered in water marks but was in a good condition inside
Dealer Service Comments
happy enough no issues
Delivery Communication Comments
easy to deal with and made adjustments to delivery with ease
Missing Comments
nothing missing to my knowledge
Improvements
happy enough with current set up
Hyundai Tucson Estate
Chris Rawding
21/06/2019
21/06/2019
10 / 10
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Chris Rawding of Leeds, who had a new Phantom Black Hyundai Tucson Estate on 21/06/2019
Overall: 10 / 10
Delivery Person Comments
Really nice, showed me over the features and told me even the bits he had changed from standard.
Delivery Punctuality Comments
On time to the minute.
Overall Punctuality Comments
On time to the minute.
Cleanliness Comments
The car was spotless inside and out
Overall Comments
Really good, great communication and came when they said.
Improvements
Nothing it was very well executed.
Citroen C3
Alan PURUGGANAN
20/06/2019
20/06/2019
10 / 10
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Alan PURUGGANAN of Camberley, who had a new Cobalt Blue Citroen C3 Hatchback on 20/06/2019
Overall: 10 / 10
Delivery Person Comments
Friendly guy
Overall Comments
Very punctual
Improvements
No comments. Everything was good.
Renault Kadjar
07/06/2019
07/06/2019
10 / 10
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of , who had a new Diamond Black, Titanium and Highland Grey Renault Kadjar Hatchback on 07/06/2019
Overall: 10 / 10
Overall Comments
Great delivery team
Jeep Renegade
Andy Morris
19/06/2019
19/06/2019
8 / 10
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Delivery Communication Comments
Andy Morris of DONCASTER, who had a new Jetset Blue Jeep Renegade Hatchback on 19/06/2019
Overall: 8 / 10
Delivery Person Comments
It would have been helpful to know that you wanted a score on body odour as I would have got closer, but nothing was noticeable at a normal distance. The chap was extremely friendly, helpful and patient, He obviously does this all the time and knows the process. He had already written (raining limited inspection of bodywork) on the form without me mentioning it.
Delivery Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Overall Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Cleanliness Comments
Clean and valeted.
Damage Comments
No damage
Dealer Service Comments
I had no contact with the dealer so cannot really provide a score. However I have rated good on the basis that the car was as described, they changed the plate from a NI to a UK one (I don't know what you did to "encourage" this :-), and they haven't asked me for any money yet !!!!
Overall Comments
Not sure where your delivery process starts - if it includes signing the finance docs then I rate Good as these seemed to take slightly longer than I expected. However after that, the process was very good, prompt and simple and faster than I expected.
Delivery Communication Comments
I had no direct contact with the dealer. Contact with yourself and your staff was very good and extremely responsive.
Improvements
difficult to find any improvements - if I had to find something I would suggest that when waiting for a dealer to respond (e.g. finance docs took 4 days) and you are chasing the dealer (which I assume you are doing as I see you've looked in Lingo) then adding a note pro-actively stating "Just to let you know I chased the dealer today and they are still processing the form" would be good as I wouldn't then have to ask "how's it going?" and I'd know you were on the case.
Citroen C5 Aircross
Hayley Gallagher
17/06/2019
17/06/2019
8 / 10
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Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019
Overall: 8 / 10
Improvements
Called with a time slot at beginning of the day
BMW 3 Series Touring Estate
Ian Montague
17/06/2019
17/06/2019
8 / 10
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Ian Montague of BATH, who had a new GLACIER SILVER BMW 3 Series Touring old on 17/06/2019
Overall: 8 / 10
Delivery Person Comments
Appreciated a call days earlier to ask if could deliver early.
Delivery Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Overall Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Cleanliness Comments
Inside good, outside needed a quick wash.
Dealer Service Comments
Took a long time to send out correct documents that needed signing. Had to chase and chase and chase.
Missing Comments
Owner's Handbook for Navigation, Entertainment, Communication. (Should be separate manual).
Suzuki Vitara Estate
Harry Schilbach
18/06/2019
18/06/2019
8 / 10
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Delivery Communication Comments
Harry Schilbach of Darlington, who had a new White Suzuki Vitara Estate on 18/06/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant, Polite and informative - took the timne to show me features of the car. Was not in hurry whilst I inspected it.
Delivery Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Overall Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Cleanliness Comments
Good - Could tell it had been driven 300m to my destination.
Dealer Service Comments
Not much communication from supplying dealer.
Overall Comments
Very happy Driver - Derek - was very polite and friendly.
Delivery Communication Comments
Very good. Delivery date initially confirmed but then bought forward. Delivery Driver rang the day before and confirmed time he would be delivering.
Missing Comments
Driver didn't have a copy of delivery form - but had no issue with me taking a photo on my camera.
Improvements
Not really - My rreference would have been to have it trailered / transportered to me - but wouldn't have wanted to pay for it(!)
Fiat 500
Caroline Cantwell
17/06/2019
17/06/2019
6 / 10
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Caroline Cantwell of Basingstoke, who had a new Pasodoble Red Fiat 500 Hatchback on 17/06/2019
Overall: 6 / 10
Cleanliness Comments
Was not cleaned inside or out.
Dealer Service Comments
Although communication was good and delivery was punctual, the plates were incorrect.
Overall Comments
Incorrect number plate has meant I cannot drive it yet!
Improvements
Cleaned car inside and out. And of course the lease company could have checked that the car had the correct number plate!!!
Seat Leon
Martin Notman
14/06/2019
14/06/2019
8 / 10
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Martin Notman of Yarm, who had a new Urban Silver Seat Leon Hatchback on 14/06/2019
Overall: 8 / 10
Delivery Person Comments
Smelt Lovely
Delivery Punctuality Comments
Delivered as promised
Overall Punctuality Comments
Delivered as promised
Cleanliness Comments
Ok but could be better
Overall Comments
Nice man very friendly
Improvements
Car could have been better inside but only minor moans.
Ford Kuga Estate
Trace Burns
07/06/2019
07/06/2019
8 / 10
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Trace Burns of BARROW-IN-FURNESS, who had a new Magnetic Ford Kuga Estate on 07/06/2019
Overall: 8 / 10
Delivery Person Comments
A pleasant lady. She was helpful. No complaints
Delivery Punctuality Comments
The car arrived within the pre advised time period
Overall Punctuality Comments
The car arrived within the pre advised time period
Cleanliness Comments
The interior was fine. The outside was dirty but it had done a motorway journey. We asked the delivery driver to have it cleaned and she did. Under the bonnet was very dusty, dirty and had sandy substance on it (not the actual engine). I provided photos to the finance company as requested.
Damage Comments
There are a few minor marks which I have reported.
Marks in the rear windscreen
Blemish to the front drivers side paint work
White marks on the rubber seal around the boot
The rear bumper has a scratch
I sent an email with photos on the day of delivery
Overall Comments
The delivery driver phoned me in the morning to give me an approximate delivery time.
Missing Comments
Not as far as I'm aware? There was a large piece of plastic left on the back seat, we aren't sure what it is and the delivery driver didn't know?
Improvements
Make sure the car is clean upon arrival as opposed to the customer asking for it to be cleaned so we could check it over properly for any marks, damage etc.
BMW 3 Series Touring Estate
Steve Fraser
12/06/2019
12/06/2019
8 / 10
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Steve Fraser of Long Ditton, who had a new Estoril Blue BMW 3 Series Touring old on 12/06/2019
Overall: 8 / 10
Citroen C3
Simon Britton
11/06/2019
11/06/2019
8 / 10
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Simon Britton of Sutton Coldfield, who had a new POWER ORANGE Citroen C3 Hatchback on 11/06/2019
Overall: 8 / 10
Delivery Person Comments
Car seat & footwell was covered, driver friendly & polite.
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
Showroom clean - it was raining heavily so I agreed with driver to skip obligatory car wash (although he didn't quite get my "I'm sure Citroen finance will send me a voucher for a car wash" comment!)
BMW 3 Series Touring Estate
Fiona Everett
10/06/2019
10/06/2019
10 / 10
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Fiona Everett of East Lothian , who had a new Glacier Silver BMW 3 Series Touring old on 10/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered a day early????
Overall Punctuality Comments
Delivered a day early????
Improvements
Nothing!
Seat Ibiza
Col Rawlins
07/06/2019
07/06/2019
10 / 10
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Col Rawlins of Bracknell, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/06/2019
Overall: 10 / 10
Citroen C3
Derek Johnston
06/06/2019
06/06/2019
8 / 10
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Derek Johnston of Dunfermline, who had a new Cobalt Blue Citroen C3 Hatchback on 06/06/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly chatty men
Improvements
Everything was great :)
Citroen Space Tourer Estate (2018-19)
Vince Malia
07/06/2019
07/06/2019
4 / 10
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Delivery Communication Comments
Vince Malia of Chester Le Street, who had a new Platinum grey Citroen Space Tourer Estate on 07/06/2019
Overall: 4 / 10
Delivery Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Overall Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Dealer Service Comments
Didn't deliver car on first date given after I had took day off work and communication with lings was bad as I know how efficient lings are with dealing with problems so know it was dealer just not getting back to lings.
Delivery Communication Comments
I only asked for a rough time of eta and the delivery company couldn't provide that and didn't ring in time I asked. Port really as it's a big expensive item so you would think they would work with people in order to be in. I can get a tesco shop in a two hour delivery slot but not a car. Doesn't make sense to me.
Improvements
Lings amazing so attentive.....Dealer dissapointing would be the reason I wouldn't lease a car unless I had lings doing the chasing for me.
Citroen C3
Denise Wallace
06/06/2019
06/06/2019
6 / 10
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Delivery Communication Comments
Denise Wallace of Bicester, who had a new power orange Citroen C3 Hatchback on 06/06/2019
Overall: 6 / 10
Delivery Person Comments
I couldn't understand him very well, whilst i didn't expect a full run down of the cars workings, he seemed reluctant to explain anything and wasn't very friendly
Delivery Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Overall Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Cleanliness Comments
i could tell it had been washed and i appreciate it had been driven 140miles but the bird poo on the roof and bonnet did not look recent.Inside was lovely and clean
Damage Comments
looked in great condition
Dealer Service Comments
poor communication and bird poo that looks like it's been there a while is annoying but the car arrived on the correct day in good condition and i love it
Delivery Communication Comments
communication with you and your team was perfect and you tried to get me an eta for delivery. Didn't really receive any communication from dealer. I even ended up trying to find out why a rental car had been delivered to my drive and keys just pushed through my letterbox. Turned out it was for the delivery driver to get home, would have been nice to be told
Improvements
Cleaner exterior, better communication from dealer. You and your team did everything you could and made the whole process painless and even fun at times
Volvo V90 Estate
Bruce Manning
03/06/2019
03/06/2019
8 / 10
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Bruce Manning of Redmarley, Gloucester, who had a new Magic Blue Volvo V90 Estate on 03/06/2019
Overall: 8 / 10
Delivery Person Comments
Thanks Roy from Volvo Brum.
Delivery Punctuality Comments
AM delivery, arrived at 1315.
Overall Punctuality Comments
AM delivery, arrived at 1315.
Cleanliness Comments
Outside condition commensurate with 90 miles of driving in the rain!
Overall Comments
Told an AM delivery but turned up at 1315 :-( though Roy from Volvo Brum very helpful with instructions/knowedge etc.
Improvements
Apart from hanging around all morning (and not working/being more useful) the delivery went well.
Volkswagen Arteon
Matty Blood
05/06/2019
05/06/2019
6 / 10
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Matty Blood of Catterick Garrison , who had a new Urano Grey VW Arteon Fastback on 05/06/2019
Overall: 6 / 10
Delivery Punctuality Comments
No eta so difficult to judge
Overall Punctuality Comments
No eta so difficult to judge
Overall Comments
No ETA given
Improvements
An ETA from supplying garage
Skoda Octavia
Brian Shaw
04/06/2019
04/06/2019
10 / 10
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Brian Shaw of Edinburgh, who had a new Denim Blue Skoda Octavia Hatchback on 04/06/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant.
Delivery Punctuality Comments
Delivered in line with the expected window.
Overall Punctuality Comments
Delivered in line with the expected window.
Overall Comments
Delivered within the estimated time window.
Missing Comments
As above Warrant Book and Delivery Form
Improvements
I wasn't given a Delivery Form or asked to sign for the car upon delivery and no Warranty Book provided.
Nissan Qashqai
Clare Neale
30/11/2018
30/11/2018
10 / 10
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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018
Overall: 10 / 10
Volvo XC40 Estate
31/05/2019
31/05/2019
10 / 10
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of , who had a new Silver Volvo XC40 Estate on 31/05/2019
Overall: 10 / 10
Volkswagen Tiguan Estate
Deb Illume
28/11/2018
28/11/2018
8 / 10
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Deb Illume of Bebington, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 28/11/2018
Overall: 8 / 10
Seat Leon
Christine Gross
29/05/2019
29/05/2019
4 / 10
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Delivery Communication Comments
Christine Gross of London, who had a new Nevada White Seat Leon Hatchback on 29/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Overall Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Dealer Service Comments
No contact with supplying dealer
Delivery Communication Comments
Ling good communication but delivery man poor
Improvements
more accurate estimated time of delivery
Abarth 595 Hatchback
Drailton Fontanetti
01/06/2019
01/06/2019
8 / 10
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Delivery Communication Comments
Drailton Fontanetti of Crowborough, who had a new Asphalt Grey Abarth 595 Hatchback on 01/06/2019
Overall: 8 / 10
Delivery Person Comments
Can’t comment on his body odour, as I like to respect other people’s personal space... On a scale from 0-10, 10 - Delivery agent was very friendly and professional, kept me informed about delivery time via texts and was happy for me to fully inspect the car before signing delivery note.
Delivery Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Overall Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Cleanliness Comments
Car was very clean
Damage Comments
Fully inspected car before signing delivery note. No damages to car.
Dealer Service Comments
O have not personally dealt with dealer, but car was delivered as ordered.
Overall Comments
Good communication from LingsCar.com and Transporter company.
Delivery Communication Comments
Great communication; Ling and Guy have kept me updated throughout the whole delivery process and always chasing dealership for updates.
Missing Comments
Nothing missing.
Improvements
No improvement needed, great communication, professional and friendly approach from both LingsCar.com and Transporter.
Kia Sportage Estate
Frank Behan
30/05/2019
30/05/2019
8 / 10
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Frank Behan of Saltcoats, who had a new Fusion White Kia Sportage Estate on 30/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Overall Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Cleanliness Comments
The car had a few mud patches on it as it had been raining but a quick blast with the garden hose and it was fine.
Missing Comments
Don't know if they are included (they were on my 2012 kia) but there were no mats. I have since ordered some but just in case they try and stiff me for mats when I hand it back.
Improvements
Nothing!
Citroen C3
Krista Norman
23/05/2019
23/05/2019
8 / 10
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Krista Norman of Greenhithe, who had a new Perla Nera Black. Citroen C3 Hatchback on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
Deleivery person was very helpful.
Delivery Punctuality Comments
Arrived early in the morning.
Overall Punctuality Comments
Arrived early in the morning.
Cleanliness Comments
Car was quite dirty, hard to see the bodywork properly for any possible damage etc.
Damage Comments
Not that we are aware of, just dirt.
Overall Comments
Car arrived early in the day on the date given.
Improvements
Very pleased with the delivery and overall experience. Just the condition of the car wasn't ideal.
Seat Arona
Gill Wright
29/05/2019
29/05/2019
8 / 10
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Gill Wright of Malton, who had a new Urban Silver Seat Arona Hatchback on 29/05/2019
Overall: 8 / 10
Seat Ibiza
Drew Park
30/05/2019
30/05/2019
4 / 10
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Delivery Communication Comments
Drew Park of Liverpool, who had a new Black Seat Ibiza Hatchback on 30/05/2019
Overall: 4 / 10
Delivery Person Comments
No complaints
Dealer Service Comments
Poor service for the reasons outlined above, although the dealer have offered a free service in a year's time and arranged a hire car once the problem was identified
Overall Comments
Initial delivery date not honoured, delivery driver turned away from the garage due to car being at incorrect location. The supplying garage then did not inform me of the problem and it wasnt until I phoned the driver that the problem emerged, several hours later when the car hadn't turned up as expected.
Delivery Communication Comments
Excellent communication with the lingscars team via lingo at all times, communication with the dealer was poor. No attempt made by the dealer to inform me that the car wasnt going to be delivered and initially told that it was a paperwork problem, rather than the car being at a completely different location
Improvements
Better communication from the dealer if there is a problem with delivery, had I been told that the car wasnt coming i could have gone into work and not wasted a day of annual leave
Audi A5 Coupe
Mark Gailey
30/05/2019
30/05/2019
8 / 10
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Mark Gailey of East KIlbride, who had a new Ibis White Audi A5 Coupe on 30/05/2019
Overall: 8 / 10
Delivery Person Comments
no concerns and called in advance
Delivery Punctuality Comments
no issues
Overall Punctuality Comments
no issues
Cleanliness Comments
delivered on a transporter so as clean as could be on a horrible rainy day
Overall Comments
no issues
Improvements
no suggestions, everything was great
Fiat 500
John Dingley
29/05/2019
29/05/2019
8 / 10
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Delivery Communication Comments
John Dingley of Swansea, who had a new Tech House Grey Fiat 500 Hatchback on 29/05/2019
Overall: 8 / 10
Delivery Person Comments
No body odour. V pleasnt guy.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Dealer Service Comments
OK so far!
Overall Comments
I missed the phone call (my fault) from the delivery man saying when he would come. A text would probably have been worth doing as well.
Delivery Communication Comments
I missed phone call (my fault) from driver when he was 2h away. A text would probably have been better actually. Communication with you at 16:45 on the day was v good and all sorted out no problem.
Missing Comments
I signed delivery form but I have not got a copy of the signed one.
Improvements
All went well really.
Citroen C3 Aircross
Dave Thompson
28/05/2019
28/05/2019
6 / 10
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Dave Thompson of Brighton, who had a new Misty Grey Citroen C3 Aircross Hatchback on 28/05/2019
Overall: 6 / 10
Cleanliness Comments
Rain stained, as if it had been left around for quite some time. Interior was fine though.
Dealer Service Comments
Difficult to say really, all they have done for me so far is deliver the car, you guys have done the rest.
Missing Comments
We couldn't find the aerial, after a tip from yourselves I found it the next day in the door compartment.
Improvements
It would have been nice to have a go through with the controls and info system but I felt that the delivery guy wasn't too keen or that knowledgeable about it, and he did have someone picking him up and had to keep a look out for him.
Honda Jazz
Lou Notman
29/05/2019
29/05/2019
10 / 10
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Lou Notman of Leeds, who had a new Red Honda Jazz Hatchback on 29/05/2019
Overall: 10 / 10
Missing Comments
Car mats - not sure if was supposed to include though!
Improvements
Nothing - arrived promptly on morning with no issues
Citroen Space Tourer Estate (2018-19)
Nath Thomas
28/05/2019
28/05/2019
6 / 10
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Nath Thomas of Aspley Guise, who had a new Platinum grey Citroen Space Tourer Estate on 28/05/2019
Overall: 6 / 10
Delivery Person Comments
Didn't really speak Englsih, questioned a scratch I found and said it wasn't a scratch. It actually was as you could feel the scratch with your nail.
Delivery Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Overall Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Damage Comments
Small scratch, however this was noted on the paper work
Volkswagen Golf
Tara Webb
28/05/2019
28/05/2019
10 / 10
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Tara Webb of Egham, Surrey, who had a new Turmeric yellow VW Golf Hatchback Mk7 on 28/05/2019
Overall: 10 / 10
Mini Clubman Estate
21/05/2019
21/05/2019
8 / 10
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of , who had a new Emerald grey Mini Clubman Estate on 21/05/2019
Overall: 8 / 10
Mercedes A Class
Alan Brown
28/05/2019
28/05/2019
8 / 10
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Alan Brown of Blyth, who had a new Polar white Mercedes A Class Hatchback on 28/05/2019
Overall: 8 / 10
Cleanliness Comments
Arrived in the rain so not too clean outside,British weather grrr!
Damage Comments
Arrived in the rain so cannot tell yet
Dealer Service Comments
First delivery date and very specific delivery time was ignored. And they decided to try and deliver anyway.wasted a 1/2 days holiday and wouldn't accommodate a bank holiday Monday .most show rooms are open so massive fail there!
Missing Comments
Full tank of fuel.
Improvements
Delivered in a timescale suitable to a working persons busy schedule
Volvo XC60 Estate
24/05/2019
24/05/2019
10 / 10
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of , who had a new Fusion Red Volvo XC60 Diesel Estate (2017 on) on 24/05/2019
Overall: 10 / 10
Delivery Person Comments
St was very chirpy. He delivered my other car 12 months ago. He set up my phone and was very pleasant throughout. I didn't get too close so cannot comment on his body odour or eau du cologne
Delivery Punctuality Comments
Arrived when expected
Overall Punctuality Comments
Arrived when expected
Cleanliness Comments
spotless considering he had driven from Exeter
Overall Comments
Delivery was when expected. The driver Stu, telephoned ahead
Improvements
Nothing, it was perfect
Peugeot 3008 Estate
Mandy Monksfield
24/05/2019
24/05/2019
8 / 10
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Mandy Monksfield of Stanford Le Hope, who had a new Amazonite Grey Peugeot 3008 Estate on 24/05/2019
Overall: 8 / 10
Damage Comments
Am certain the wasn't but the car was too dirty to visualise properly
Overall Comments
No issues with the timing or the delivery guy. The car was delivered dirty/dusty.
Improvements
Made sure car was clean.
Skoda Kodiaq Estate
Joe Nunes
23/05/2019
23/05/2019
4 / 10
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Delivery Communication Comments
Joe Nunes of , who had a new Energy Blue Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019
Overall: 4 / 10
Delivery Person Comments
He was friendly and was good to deal with.
Delivery Punctuality Comments
Yes on the day the delivery was on time.
Overall Punctuality Comments
Yes on the day the delivery was on time.
Cleanliness Comments
The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.
Dealer Service Comments
The whole experience was poor, a really poor start to a new relationship.
Overall Comments
The delivery was cancelled initially and was rescheduled, the planning was poor.
Delivery Communication Comments
Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.
Improvements
You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate
Paul Cox
23/05/2019
23/05/2019
8 / 10
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Paul Cox of Wootton, who had a new Glacier Silver BMW 3 Series Touring old on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
really professional and smelled like fresh cut flowers ;-)
Delivery Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Overall Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Cleanliness Comments
apart from some water marks the car was immaculate
Overall Comments
Delivery man was really good very professional
Improvements
Delivery was really good.... left a great last impression.
Mercedes E Class
Natalie Jacobs
23/05/2019
23/05/2019
8 / 10
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Natalie Jacobs of Stanmore, who had a new Selenite Grey Mercedes E Class Cabriolet on 23/05/2019
Overall: 8 / 10
Missing Comments
only thing was no copy of delivery form I signed
Improvements
didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate
Bryan Carter
21/05/2019
21/05/2019
8 / 10
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Delivery Communication Comments
Bryan Carter of Ashurst, who had a new Non metallic - Energy blue Skoda Karoq Diesel Estate (2017 on) on 21/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Overall Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Delivery Communication Comments
See above re delivery time , not a Ling problem a dealer one
Improvements
See communications
Volvo S90 Saloon
J Sakirov
20/05/2019
20/05/2019
8 / 10
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J Sakirov of Poynton, who had a new Black Volvo S90 Saloon on 20/05/2019
Overall: 8 / 10
Dealer Service Comments
The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon
Jay Price
21/05/2019
21/05/2019
10 / 10
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Jay Price of Wirral, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019
Overall: 10 / 10
Volkswagen Golf
Duncan MacQuarrie
20/05/2019
20/05/2019
10 / 10
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Duncan MacQuarrie of Edinburgh, who had a new Tornado Red VW Golf Hatchback Mk7 on 20/05/2019
Overall: 10 / 10
Delivery Person Comments
The delivery driver was polite, professional and friendly - can't fault him at all.
Delivery Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Overall Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Cleanliness Comments
It had just been through the jet wash, it was immaculate.
Overall Comments
Everything went very smoothly!
Improvements
It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
DS DS3
Louise Bell
20/05/2019
20/05/2019
8 / 10
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Louise Bell of London, who had a new White DS DS3 Hatchback on 20/05/2019
Overall: 8 / 10
Cleanliness Comments
The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!
Dealer Service Comments
have not had any contact with the dealer yet
Overall Comments
very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai
Helen HIGHLAND
17/05/2019
17/05/2019
8 / 10
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Helen HIGHLAND of ST. AUSTELL, who had a new Black Nissan Qashqai Hatchback on 17/05/2019
Overall: 8 / 10
Audi TT Convertible
Dave Marley
17/05/2019
17/05/2019
8 / 10
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Dave Marley of , who had a new Pulse Orange Audi TT Roadster on 17/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Overall Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Improvements
nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate
Ugwu Lally
10/05/2019
10/05/2019
8 / 10
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Ugwu Lally of Raunds, who had a new Energy Blue Skoda Octavia Estate on 10/05/2019
Overall: 8 / 10
Volkswagen Golf
Matt Andrews
16/05/2019
16/05/2019
10 / 10
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Matt Andrews of Grimsby, who had a new Atlantic blue VW Golf Diesel Hatchback (2017 on) on 16/05/2019
Overall: 10 / 10
Skoda Octavia
J J
13/05/2019
13/05/2019
8 / 10
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J J of Renfrew, who had a new Energy Blue Skoda Octavia Hatchback on 13/05/2019
Overall: 8 / 10
Fiat 500
Cheryl Herrick
13/05/2019
13/05/2019
8 / 10
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Cheryl Herrick of Ilminster, who had a new Tech house grey Fiat 500 Hatchback on 13/05/2019
Overall: 8 / 10
Citroen C3 Aircross
Nikki Walker
09/05/2019
09/05/2019
8 / 10
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Nikki Walker of Norwich, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 09/05/2019
Overall: 8 / 10
Missing Comments
Never done this before, so not sure if anything was missing x
Volvo XC90 Estate
Harry Kim
13/05/2019
13/05/2019
10 / 10
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Harry Kim of Leatherhead, who had a new Ice White Volvo XC90 Estate on 13/05/2019
Overall: 10 / 10
Delivery Person Comments
Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.
Delivery Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Comments
The whole delivery process was swift and efficient
Honda Jazz
Rohan Charitra
13/05/2019
13/05/2019
6 / 10
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Delivery Communication Comments
Rohan Charitra of Berkshire , who had a new Red Honda Jazz Hatchback on 13/05/2019
Overall: 6 / 10
Delivery Person Comments
Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks
Delivery Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Overall Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Cleanliness Comments
As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!
Dealer Service Comments
Good Cameron, Bad Dealer
Overall Comments
Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...
Delivery Communication Comments
Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes
Improvements
Clean the car properly
Volkswagen Golf
Gav Pearce
10/05/2019
10/05/2019
8 / 10
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Gav Pearce of Maidenhead, who had a new Indium Grey Metallic VW Golf Hatchback Mk7 on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
N/A - Self collected.
Delivery Punctuality Comments
N/A - Self collected.
Overall Punctuality Comments
N/A - Self collected.
Cleanliness Comments
Car was clean when collected
Overall Comments
N/A - Self collected.
Improvements
N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
07/05/2019
4 / 10
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of , who had a new White VW Tiguan Diesel Estate (2016 on) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Overall Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Dealer Service Comments
Swansway admitted the car was ready on Friday..
Overall Comments
The car had the wrong registration plate on it
Missing Comments
My free bottle of champagne and the keys to the standby tesla..
Improvements
Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate
Dawn Hand
10/05/2019
10/05/2019
10 / 10
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Dawn Hand of Crewe, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/05/2019
Overall: 10 / 10
Overall Comments
Everything as expected
DS DS3
Hannah Williams
07/05/2019
07/05/2019
8 / 10
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Hannah Williams of Eye, who had a new Polar White DS DS3 Hatchback on 07/05/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!
Missing Comments
No car mats
Improvements
Delivery person could've have explained the form and process better.
Volvo S90 Saloon
Rob Cofie
10/05/2019
10/05/2019
8 / 10
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Rob Cofie of London, who had a new Onyx Black Volvo S90 Diesel Saloon (2016 on) on 10/05/2019
Overall: 8 / 10
Cleanliness Comments
Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection
Dealer Service Comments
outside cleanliness of car
Improvements
make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger
Neill Brookman
09/05/2019
09/05/2019
6 / 10
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Neill Brookman of Basingstoke, who had a new Black Kia Stinger Gran Turismo on 09/05/2019
Overall: 6 / 10
Cleanliness Comments
The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside
Dealer Service Comments
Cleanliness and preparation of the car
Improvements
Cleaned it before delivery!
Skoda Karoq Estate
Jamie Buttrick
10/05/2019
10/05/2019
8 / 10
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Jamie Buttrick of Newcastle upon Tyne, who had a new Energy Blue Skoda Karoq Estate on 10/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
delivered at exactly the time stated in phone call night before
Overall Punctuality Comments
delivered at exactly the time stated in phone call night before
Cleanliness Comments
Some car mats would have been nice!
Citroen C3 Aircross
Aaron Archer
07/05/2019
07/05/2019
4 / 10
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Delivery Communication Comments
Aaron Archer of Jarrow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
1.3 hours later then he informed me
Overall Punctuality Comments
1.3 hours later then he informed me
Overall Comments
The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!
Delivery Communication Comments
I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery
Improvements
Think my comments will inform you what can be done better
Ford Focus Estate
Jon Wilkes
10/05/2019
10/05/2019
6 / 10
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Jon Wilkes of Loughborough, who had a new Chrome Blue Ford Focus Estate on 10/05/2019
Overall: 6 / 10
Improvements
I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento Station Wagon
10/05/2019
10/05/2019
8 / 10
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of , who had a new Steel Grey Kia Sorento Diesel Station Wagon on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good, although car was dirty outside due to the weather, not sure what you can do about this
Damage Comments
Back seats have creases in not sure why
Overall Comments
Very good
Seat Leon Estate
James Maclean
10/05/2019
10/05/2019
10 / 10
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James Maclean of Manchester, who had a new Black Seat Leon Diesel Sport Tourer (2016 on) on 10/05/2019
Overall: 10 / 10
Missing Comments
Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate
Billy Erwin
10/05/2019
10/05/2019
8 / 10
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Billy Erwin of Goole, who had a new Platinum Grey VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019
Overall: 8 / 10
Missing Comments
Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.
Improvements
It was all very good
Mini Convertible
Will Spencer
09/05/2019
09/05/2019
8 / 10
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Will Spencer of Bristol, who had a new White Mini Convertible on 09/05/2019
Overall: 8 / 10
Improvements
Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate
Paul Mcglinchey
07/05/2019
07/05/2019
10 / 10
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Paul Mcglinchey of Derby, who had a new Emerald Green Skoda Kodiaq Estate on 07/05/2019
Overall: 10 / 10
Honda Jazz
Ben Watson
26/04/2019
26/04/2019
8 / 10
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Ben Watson of Northumberland, who had a new Orange Honda Jazz Hatchback on 26/04/2019
Overall: 8 / 10
Mini Convertible
Cazzie Williams