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CARS A-Z
100% verified and true reviews from
5810 customers!
Peugeot 3008 Estate
Mandy Monksfield
24/05/2019
24/05/2019
8 / 10
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Mandy Monksfield of Stanford Le Hope, who had a new Amazonite Grey Peugeot 3008 Estate (2016 on) on 24/05/2019
Overall: 8 / 10
Damage Comments
Am certain the wasn't but the car was too dirty to visualise properly
Overall Comments
No issues with the timing or the delivery guy. The car was delivered dirty/dusty.
Improvements
Made sure car was clean.
Skoda Kodiaq Estate
Joe Nunes
23/05/2019
23/05/2019
4 / 10
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Delivery Communication Comments
Joe Nunes of , who had a new Energy Blue Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019
Overall: 4 / 10
Delivery Person Comments
He was friendly and was good to deal with.
Delivery Punctuality Comments
Yes on the day the delivery was on time.
Overall Punctuality Comments
Yes on the day the delivery was on time.
Cleanliness Comments
The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.
Dealer Service Comments
The whole experience was poor, a really poor start to a new relationship.
Overall Comments
The delivery was cancelled initially and was rescheduled, the planning was poor.
Delivery Communication Comments
Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.
Improvements
You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate
Paul Cox
23/05/2019
23/05/2019
8 / 10
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Paul Cox of Wootton, who had a new Glacier Silver BMW 3 Series Touring (2015 on) on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
really professional and smelled like fresh cut flowers ;-)
Delivery Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Overall Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Cleanliness Comments
apart from some water marks the car was immaculate
Overall Comments
Delivery man was really good very professional
Improvements
Delivery was really good.... left a great last impression.
Mercedes E Class
Natalie Jacobs
23/05/2019
23/05/2019
8 / 10
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Natalie Jacobs of Stanmore, who had a new Selenite Grey Mercedes E Class Cabriolet (2017 on) on 23/05/2019
Overall: 8 / 10
Missing Comments
only thing was no copy of delivery form I signed
Improvements
didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate
Bryan Carter
21/05/2019
21/05/2019
8 / 10
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Delivery Communication Comments
Bryan Carter of Ashurst, who had a new Non metallic - Energy blue Skoda Karoq Diesel Estate (2017 on) on 21/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Overall Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Delivery Communication Comments
See above re delivery time , not a Ling problem a dealer one
Improvements
See communications
Volvo S90 Saloon
J Sakirov
20/05/2019
20/05/2019
8 / 10
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J Sakirov of Poynton, who had a new Black Volvo S90 Saloon (2017 on) on 20/05/2019
Overall: 8 / 10
Dealer Service Comments
The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon
Jay Price
21/05/2019
21/05/2019
10 / 10
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Jay Price of Wirral, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019
Overall: 10 / 10
Volkswagen Golf
Duncan Gauld
20/05/2019
20/05/2019
10 / 10
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Duncan Gauld of Edinburgh, who had a new Tornado Red VW Golf Hatchback on 20/05/2019
Overall: 10 / 10
Delivery Person Comments
The delivery driver was polite, professional and friendly - can't fault him at all.
Delivery Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Overall Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Cleanliness Comments
It had just been through the jet wash, it was immaculate.
Overall Comments
Everything went very smoothly!
Improvements
It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
Citroen DS3
Louise Bell
20/05/2019
20/05/2019
8 / 10
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Louise Bell of London, who had a new White Citroen DS3 Hatchback (2016 on) on 20/05/2019
Overall: 8 / 10
Cleanliness Comments
The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!
Dealer Service Comments
have not had any contact with the dealer yet
Overall Comments
very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai
Helen HIGHLAND
17/05/2019
17/05/2019
8 / 10
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Helen HIGHLAND of ST. AUSTELL, who had a new Black Nissan Qashqai Hatchback (2017 on) on 17/05/2019
Overall: 8 / 10
Audi TT Convertible
Dave Marley
17/05/2019
17/05/2019
8 / 10
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Dave Marley of , who had a new Pulse Orange Audi TT Roadster (2018 on) on 17/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Overall Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Improvements
nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate
Ugwu Lally
10/05/2019
10/05/2019
8 / 10
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Ugwu Lally of Raunds, who had a new Energy Blue Skoda Octavia Estate (2017 on) on 10/05/2019
Overall: 8 / 10
Volkswagen Golf
Matt Andrews
16/05/2019
16/05/2019
10 / 10
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Matt Andrews of Grimsby, who had a new Atlantic blue VW Golf Diesel Hatchback (2017 on) on 16/05/2019
Overall: 10 / 10
Skoda Octavia
J J
13/05/2019
13/05/2019
8 / 10
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J J of Renfrew, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 13/05/2019
Overall: 8 / 10
Fiat 500
Cheryl Herrick
13/05/2019
13/05/2019
8 / 10
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Cheryl Herrick of Ilminster, who had a new Tech house grey Fiat 500 Hatchback (2015 on) on 13/05/2019
Overall: 8 / 10
Citroen C3 Aircross
Nikki Walker
09/05/2019
09/05/2019
8 / 10
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Nikki Walker of Norwich, who had a new Breathing Blue Citroen C3 Aircross Hatchback (2017 on) on 09/05/2019
Overall: 8 / 10
Missing Comments
Never done this before, so not sure if anything was missing x
Volvo XC90 Estate
Harry Kim
13/05/2019
13/05/2019
10 / 10
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Harry Kim of Leatherhead, who had a new Ice White Volvo XC90 Estate (2015 on) on 13/05/2019
Overall: 10 / 10
Delivery Person Comments
Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.
Delivery Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Comments
The whole delivery process was swift and efficient
Honda Jazz
Rohan Charitra
13/05/2019
13/05/2019
6 / 10
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Delivery Communication Comments
Rohan Charitra of Berkshire , who had a new Red Honda Jazz Hatchback (2017 on) on 13/05/2019
Overall: 6 / 10
Delivery Person Comments
Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks
Delivery Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Overall Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Cleanliness Comments
As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!
Dealer Service Comments
Good Cameron, Bad Dealer
Overall Comments
Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...
Delivery Communication Comments
Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes
Improvements
Clean the car properly
Volkswagen Golf
Gav Pearce
10/05/2019
10/05/2019
8 / 10
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Gav Pearce of Maidenhead, who had a new Indium Grey Metallic VW Golf Hatchback on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
N/A - Self collected.
Delivery Punctuality Comments
N/A - Self collected.
Overall Punctuality Comments
N/A - Self collected.
Cleanliness Comments
Car was clean when collected
Overall Comments
N/A - Self collected.
Improvements
N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
07/05/2019
4 / 10
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of , who had a new White VW Tiguan Diesel Estate (2016 on) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Overall Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Dealer Service Comments
Swansway admitted the car was ready on Friday..
Overall Comments
The car had the wrong registration plate on it
Missing Comments
My free bottle of champagne and the keys to the standby tesla..
Improvements
Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate
Dawn Hand
10/05/2019
10/05/2019
10 / 10
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Dawn Hand of Crewe, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/05/2019
Overall: 10 / 10
Overall Comments
Everything as expected
Citroen DS3
Hannah Williams
07/05/2019
07/05/2019
8 / 10
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Hannah Williams of Eye, who had a new Polar White Citroen DS3 Hatchback (2016 on) on 07/05/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!
Missing Comments
No car mats
Improvements
Delivery person could've have explained the form and process better.
Volvo S90 Saloon
Rob Cofie
10/05/2019
10/05/2019
8 / 10
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Rob Cofie of London, who had a new Onyx Black Volvo S90 Diesel Saloon (2016 on) on 10/05/2019
Overall: 8 / 10
Cleanliness Comments
Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection
Dealer Service Comments
outside cleanliness of car
Improvements
make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger
Neill Brookman
09/05/2019
09/05/2019
6 / 10
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Neill Brookman of Basingstoke, who had a new Black Kia Stinger Gran Turismo (2018 on) on 09/05/2019
Overall: 6 / 10
Cleanliness Comments
The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside
Dealer Service Comments
Cleanliness and preparation of the car
Improvements
Cleaned it before delivery!
Skoda Karoq Estate
Jamie Buttrick
10/05/2019
10/05/2019
8 / 10
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Jamie Buttrick of Newcastle upon Tyne, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 10/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
delivered at exactly the time stated in phone call night before
Overall Punctuality Comments
delivered at exactly the time stated in phone call night before
Cleanliness Comments
Some car mats would have been nice!
Citroen C3 Aircross
Aaron Archer
07/05/2019
07/05/2019
4 / 10
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Delivery Communication Comments
Aaron Archer of Jarrow, who had a new Breathing Blue Citroen C3 Aircross Hatchback (2017 on) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
1.3 hours later then he informed me
Overall Punctuality Comments
1.3 hours later then he informed me
Overall Comments
The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!
Delivery Communication Comments
I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery
Improvements
Think my comments will inform you what can be done better
Ford Focus Estate
Jon Wilkes
10/05/2019
10/05/2019
6 / 10
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Jon Wilkes of Loughborough, who had a new Chrome Blue Ford Focus Estate (2018 on) on 10/05/2019
Overall: 6 / 10
Improvements
I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento Station Wagon
10/05/2019
10/05/2019
8 / 10
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of , who had a new Steel Grey Kia Sorento Diesel Station Wagon (2018 on) on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good, although car was dirty outside due to the weather, not sure what you can do about this
Damage Comments
Back seats have creases in not sure why
Overall Comments
Very good
Seat Leon Estate
James Maclean
10/05/2019
10/05/2019
10 / 10
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James Maclean of Manchester, who had a new Black Seat Leon Diesel Sport Tourer (2016 on) on 10/05/2019
Overall: 10 / 10
Missing Comments
Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate
Billy Erwin
10/05/2019
10/05/2019
8 / 10
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Billy Erwin of Goole, who had a new Platinum Grey VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019
Overall: 8 / 10
Missing Comments
Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.
Improvements
It was all very good
Mini Convertible
Will Spencer
09/05/2019
09/05/2019
8 / 10
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Will Spencer of Bristol, who had a new White Mini Convertible (2016 on) on 09/05/2019
Overall: 8 / 10
Improvements
Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate
Paul Mcglinchey
07/05/2019
07/05/2019
10 / 10
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Paul Mcglinchey of Derby, who had a new Emerald Green Skoda Kodiaq Estate (2017 on) on 07/05/2019
Overall: 10 / 10
Honda Jazz
Ben Watson
26/04/2019
26/04/2019
8 / 10
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Ben Watson of Northumberland, who had a new Orange Honda Jazz Hatchback (2017 on) on 26/04/2019
Overall: 8 / 10
Mini Convertible
Cazzie Williams
02/05/2019
02/05/2019
10 / 10
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Cazzie Williams of Harrogate, who had a new Melting Silver Mini Convertible (2016 on) on 02/05/2019
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate
Russell Smith
03/05/2019
03/05/2019
8 / 10
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Russell Smith of Fareham, who had a new Metallic VW Tiguan Allspace Estate on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Outside of car was a bit dirty from delivery journey. Driver did apologise for this and said he'd tried to find a jet wash, but what with it being delivered at 0715, he couldn't find any that were open.
Overall Comments
Delivery agent rung the night before with an ETA for the next morning. He arrived when he said he would.
Missing Comments
I don't believe VW's come with a service record book any more.
Regarding warranty book, the handbook says "details of warranty conditions and the warranty period can be found in your sales contract. I obviously don't have a sales contract. Maybe warranty conditions are in the lease contract?
Improvements
Nothing
Skoda Octavia Estate
Hugh Potter
02/05/2019
02/05/2019
10 / 10
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Hugh Potter of Newcastle, who had a new Energy Blue Skoda Octavia Estate (2017 on) on 02/05/2019
Overall: 10 / 10
Delivery Person Comments
Kyle was great - contacted me the day before to check best delivery time and again, 30 minutes before arrival.
Delivery Punctuality Comments
Excellent - 7:20am
Overall Punctuality Comments
Excellent - 7:20am
Missing Comments
No floor mats but apparently that is normal after checking with you.
Improvements
Nothing - was great.
Land Rover RR Velar Estate
03/05/2019
03/05/2019
8 / 10
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of , who had a new Santorini Black Land Rover Range Rover Velar Estate (2017 on) on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Was dirty outside. Driver explained that it came off the transporter like that. He did say he would take it to a car wash for me but his lorry couldn’t be left where he parked
Seat Arona
Becky Mason
02/05/2019
02/05/2019
10 / 10
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Becky Mason of Warrington, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 02/05/2019
Overall: 10 / 10
Ford Kuga Estate
Andrew Putman
30/04/2019
30/04/2019
8 / 10
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Andrew Putman of Torrance , who had a new White Ford Kuga Diesel Estate (2016 on) on 30/04/2019
Overall: 8 / 10
Improvements
Nothing
Audi A4 Saloon
Kenny Walker
15/04/2019
15/04/2019
8 / 10
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Kenny Walker of Dundee, who had a new Ibis white Audi A4 Saloon (2018 on) on 15/04/2019
Overall: 8 / 10
Fiat 500
Mandy Monksfield
30/04/2019
30/04/2019
8 / 10
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Delivery Communication Comments
Mandy Monksfield of Stanford Le Hope, who had a new Epic Blue Fiat 500 Hatchback (2015 on) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
The man was so nice and patient while my dad and I done our checks as he showed us around the car
Cleanliness Comments
The car was a little dirty on the outside which I totally understand as we do live in UK but the inside had a bit of dirt on the steering wheel and floor in drivers side but managed to clean it off
Overall Comments
The man was very nice and let me do all my checks before going over everything with me
Delivery Communication Comments
Always updates me on the process and when I asked questions I had replies soon after
Improvements
I think everything was done perfectly as I had the car at 12 and was able to start using my new car that day
Volvo V40
Colin King
29/04/2019
29/04/2019
6 / 10
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Colin King of Ashford, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 29/04/2019
Overall: 6 / 10
Delivery Person Comments
He was a nice guy
Delivery Punctuality Comments
A couple of hours late
Overall Punctuality Comments
A couple of hours late
Cleanliness Comments
Very nice and clean
Damage Comments
No visible damage to the car
Overall Comments
Very little information about the car, it was a couple of hours late but the driver did phone and let me know.
Improvements
The delivery driver could have had more information regarding the car
Honda Jazz
Colin Kempton
30/04/2019
30/04/2019
8 / 10
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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Honda Jazz
Colin Kempton
30/04/2019
30/04/2019
8 / 10
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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Land Rover Discovery Sport Station Wagon
David Owen
30/04/2019
30/04/2019
8 / 10
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David Owen of Hebburn, who had a new Black Land Rover Discovery Sport Diesel Sw (2015 on) on 30/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Overall Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Cleanliness Comments
Driver said he had to wash the vehicle, when he collected it.
Missing Comments
No car mats ?
Volkswagen Tiguan Allspace Estate
Patrick Mcdonnell
24/04/2019
24/04/2019
8 / 10
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Patrick Mcdonnell of Herne Bay, who had a new BLACK VW Tiguan Allspace Estate on 24/04/2019
Overall: 8 / 10
Cleanliness Comments
Paul was excellent
Improvements
less miles on the clock
Skoda Karoq Estate
Kimbo Fagan
24/04/2019
24/04/2019
10 / 10
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Kimbo Fagan of WESTBURY, who had a new Petrol Blue Skoda Karoq Diesel Estate (2017 on) on 24/04/2019
Overall: 10 / 10
Improvements
Nothing. Like clockwork.
Citroen C3 Aircross
Peter Roberts
01/04/2019
01/04/2019
8 / 10
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Peter Roberts of Lochgilphead, who had a new Breathing Blue Citroen C3 Aircross Hatchback (2017 on) on 01/04/2019
Overall: 8 / 10
Nissan Juke
Pip Hoyes
24/04/2019
24/04/2019
8 / 10
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Pip Hoyes of Bolton, who had a new Ink Blue Nissan Juke Hatchback (2014 on) on 24/04/2019
Overall: 8 / 10
Improvements
It would have helped to have the name of the dealer in advance so I could have advised them that an emergency would preclude me from taking delivery in person, but my son would be at home, ready for the new car. Ultimately I had to dash home in the middle of an emergency meeting regarding my severely disabled son, to take delivery, which made life a bit difficult to say the least!
Mercedes GLC Estate
Nas Tayab
24/04/2019
24/04/2019
10 / 10
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Delivery Communication Comments
Nas Tayab of Enfield, who had a new Selenite Grey Mercedes GLC Estate Special Edition (2018 on) on 24/04/2019
Overall: 10 / 10
Delivery Person Comments
As stated above Ron was lovely and very pleasant.
Delivery Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Overall Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Cleanliness Comments
Clean as could be expected considering it was a long drive down to Enfield
Damage Comments
None at all
Dealer Service Comments
No issues
Overall Comments
The delivery went very smoothly. Ron was a lovely gentleman that explained things perfectly.
Delivery Communication Comments
Absolutely wonderful very responsiveness and clear emails nothing I couldn't understand and used plain simple english
Improvements
No comments
Nissan Juke
Lisa Carson
23/04/2019
23/04/2019
8 / 10
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Lisa Carson of Gateshead, who had a new Gun metal Nissan Juke Hatchback (2014 on) on 23/04/2019
Overall: 8 / 10
Ford Kuga Estate
Peter Mather
23/04/2019
23/04/2019
8 / 10
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Peter Mather of , who had a new Frozen White Ford Kuga Estate (2016 on) on 23/04/2019
Overall: 8 / 10
Improvements
The screw was loose on the number plate but this wasn’t a problem as was easily fixed
BMW 4 Series Gran Coupe
Andrew Milner
18/04/2019
18/04/2019
10 / 10
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Andrew Milner of Cawthorne, who had a new Black Sapphire BMW 4 Series Gran Coupe (2014 on) on 18/04/2019
Overall: 10 / 10
Overall Comments
Service from the delivery persons was excellent. Very professional and courteous
Volkswagen Touran Estate
Robin Rogers
16/04/2019
16/04/2019
8 / 10
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Robin Rogers of Oxford, who had a new Urano Grey VW Touran Diesel Estate (2015 on) on 16/04/2019
Overall: 8 / 10
Overall Comments
Could have been cleaner inside - timing and call en route as promised which was great
Missing Comments
Warranty and log book apparently 'on line'
Volvo S90 Saloon
Brian Peach
18/04/2019
18/04/2019
10 / 10
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Delivery Communication Comments
Brian Peach of Nottingham , who had a new Bursting Blue Volvo S90 Saloon (2017 on) on 18/04/2019
Overall: 10 / 10
Delivery Communication Comments
call a few days before delivery to confirm time.
Improvements
All very smooth once the final day was confirmed.
Nissan Juke
Vicky Wray
11/04/2019
11/04/2019
8 / 10
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Vicky Wray of Blyth, who had a new Flame Red Nissan Juke Hatchback (2014 on) on 11/04/2019
Overall: 8 / 10
Missing Comments
Mats
Peugeot 3008 Estate
Denny Akhtar
17/04/2019
17/04/2019
6 / 10
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Denny Akhtar of Blackburn, who had a new Ultimate Red Peugeot 3008 Diesel Estate (2016 on) on 17/04/2019
Overall: 6 / 10
Delivery Person Comments
No issues, driver rang me in morning and gave me time etc. Overall polite and appropriate when communicating.
Delivery Punctuality Comments
Yes arrived on day expected and more importantly on time.
Overall Punctuality Comments
Yes arrived on day expected and more importantly on time.
Cleanliness Comments
Car was dirty. Inside was clean and spotless but bodywork was dirty. First place I drove it too was fuel station then car wash.
Damage Comments
I was worries about the dirt on the car but once cleaned I could not see any damage anywhere.
Overall Comments
The car was dirty, even the delivery driver said it’s ready for a wash! Not something you would expect when buying a brand new car.
Secondly the fuel light was on. I know diesel is not cheap but at least stick a tenner in it. My first drive was to a petrol station followed by a car wash!
Missing Comments
Completed delivery form?
Improvements
Brand new car should be delivered nice and clean and a bit of fuel.
Seat Leon
Rob Kirkpatrick
15/04/2019
15/04/2019
8 / 10
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Delivery Communication Comments
Rob Kirkpatrick of North Shields, who had a new Desire Red Seat Leon Hatchback (2016 on) on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Delivery driver was spot on.
Delivery Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Overall Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Cleanliness Comments
:)
Damage Comments
Car looks great. Not car related and this is the minorest of niggles but the stitching is slightly frayed on the cover that the handbook comes in. I just mention it in case others had similar experience.
Dealer Service Comments
The mix up on the registration date and the possible SD card/satnav makes me shy of saying very good.
Overall Comments
If I could change one thing it would've been being notified in the morning when to expect it. I didn't mind the evening delivery at all but it wasn't until 1350 before I knew. In the delivery drivers defence he said that he didnt get to know what his next delivery was until he completed the previous one.
Delivery Communication Comments
As mentioned above if I could've had a call a bit earlier in the day with the ETA that would've been helpful. Ling side of service was faultless, as ever.
Missing Comments
Possibly an SD card for the Satnav. I'm still trying to work out/ascertain if it should have one or if I'm doing something wrong with the satnav. Running through the setup wizard, I can't set my home address manually or use the 'current location' option.
Improvements
As comments above for the dealer side. On the Lingscars side it was the impeccable service I've come to expect and it's a pleasure to be a customer of.
Ford Kuga Estate
Chris Bryson
16/04/2019
16/04/2019
10 / 10
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Delivery Communication Comments
Chris Bryson of Paisley, who had a new White Ford Kuga Estate (2016 on) on 16/04/2019
Overall: 10 / 10
Delivery Person Comments
Steve was very friendly and didn't give off any strange smells or leave any smells in the car. He was very well presented too - I wouldn't have bothered if he was in a tracksuit but clear that he wanted to look good.
Delivery Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Overall Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Cleanliness Comments
The car had driven 282 miles but was surprisingly clean, especially being white. Inside the plastic film protectors were still on the displays and trims. Steve put the drivers mat in the passenger footwell and used a paper alternative to keep the original clean - nice touch.
Damage Comments
Not a single mark on it.
Dealer Service Comments
I've never spoken with them, but they've supplied exactly what we ordered - can't argue with that.
Overall Comments
Overall very satisfied, I'd be happy to have the very same experience each time going forward.
Delivery Communication Comments
Communication with you through Lingo and the call ahead by the driver was perfect.
Missing Comments
Nothing I expected to be missing. No delivery form, it was acknowledged and signed for on his mobile phone.
Improvements
Nothing, it's perfect.
Hyundai Tucson Estate
Sean Moore
16/04/2019
16/04/2019
10 / 10
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Sean Moore of Hampshire, who had a new Champion Blue Hyundai Tucson Estate (2018 on) on 16/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived at 08:30
Overall Punctuality Comments
Arrived at 08:30
Overall Comments
Fast and efficient delivery
Kia Stinger
Dave PATERSON
15/04/2019
15/04/2019
8 / 10
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Delivery Communication Comments
Dave PATERSON of Westcliff-On-Sea, who had a new Red Kia Stinger Diesel Gran Turismo (2018 on) on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Nick Watts of Gemini Drivers. Very pleasant, complimented the drive. Had issue with wrong interior and waited 45 mins whilst trying to sort out the problem. Was quite happy to leave me with the car without signing his iPad app thingy
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
Quick jetwash in the morning before delivery, he would have gotten it properly cleaned but nowhere open at that time. Bit dusty inside but alright
Damage Comments
None
Dealer Service Comments
Still TBC awaiting comp claim for wrong interior...
Overall Comments
Driver called me on the sunday night and was on time on the monday, between 0800-0900. He tried to clean the car but could only find a local jetwash so a bit of bird poo on it..
Delivery Communication Comments
All good here
Missing Comments
CAR MATS!
Improvements
Other than the above, better cleaned car and correct interior, mats, all out of your control, delivery experience was good
Alfa Romeo Giulietta
Chris Johnson
10/04/2019
10/04/2019
8 / 10
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Chris Johnson of Reading, who had a new Alfa Red Alfa Romeo Giulietta Hatchback (2010 on) on 10/04/2019
Overall: 8 / 10
Delivery Person Comments
As far as I know - I wasn't actually there!
Improvements
Nothing - it was excellent
Seat Arona
Graham Gilchrist
10/04/2019
10/04/2019
8 / 10
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Graham Gilchrist of Kingstone Bagpuize, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 10/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Overall Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Damage Comments
Slight dent/chip on the bonnet, but delivery driver was aware of this as it happened during loading.
Nissan Qashqai
Rich Jevon
12/04/2019
12/04/2019
8 / 10
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Delivery Communication Comments
Rich Jevon of Rugeley, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
I felt very rushed, but individual was knowledgeable
Overall Comments
I felt very rushed.
Delivery Communication Comments
Did not call beforehand
Missing Comments
Floor Mats
Improvements
Spend a little more time with the customer and not rush the delivery process
Peugeot 3008 Estate
Steve Bambridge
12/04/2019
12/04/2019
8 / 10
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Steve Bambridge of Basingstoke, who had a new Magnetic Blue. Peugeot 3008 Diesel Estate (2016 on) on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
No call made as requested 1hr prior to delivery
Overall Punctuality Comments
No call made as requested 1hr prior to delivery
Cleanliness Comments
Inside v good
Outside a little dirty
Overall Comments
1 week delay
Missing Comments
Manual and log book. Note saying run out of books??
Improvements
Clean car with logbook and manual
Mazda 6 Estate
Nik Kerry
10/04/2019
10/04/2019
10 / 10
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Nik Kerry of Ringwood, who had a new Deep crystal Blue Mazda MAZDA6 Tourer (2018 on) on 10/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Overall Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Improvements
He got me to sign before inspecting bodywork. I had to say I was going to inspect bodywork before he left. Thorough demo of interior provided.
Skoda Octavia
Sam Hutchinson
10/04/2019
10/04/2019
8 / 10
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Sam Hutchinson of Skipton, who had a new Energy blue Skoda Octavia Hatchback (2017 on) on 10/04/2019
Overall: 8 / 10
Dealer Service Comments
Dealer stickers on paintwork were really ugly and not well attached. I've removed them.
Volkswagen Touran Estate
PC Cumberworth
05/04/2019
05/04/2019
8 / 10
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PC Cumberworth of Bradford, who had a new White VW Touran Diesel Estate (2015 on) on 05/04/2019
Overall: 8 / 10
Delivery Person Comments
Simon the delivery driver was extremely nice and a pleasure to deal with
Delivery Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Overall Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Cleanliness Comments
because it had been driven for 200 miles from the dealer even though Simon had taken it to a car wash before reaching me it wasn't 100% showroom prepared. With it being winter the drivers carpets had foot prints on and with the car being white the inner sills had dirty marks all round where the cars wash didn't clean. Had it been a car that i had paid for i would have been very disappointed.
Damage Comments
small stone chip to nearside headlight with being driven to my home
Dealer Service Comments
as previously method low score due to cleanliness of car, how it was delivered i.e. driven 200 miles and no real familiarization process going over all the features of the car. We still have one button on the control panel that is always highlighted off but don't know what it does even after reading the hand book
Overall Comments
contacted 24 hours before delivery by the delivery driver and gave me an estimated time. Contacted again on the morning of delivery with an update so was kept informed throughout the process
Missing Comments
although i haven't noticed anything missing because the driver was not fully familiar with the car we had very little instructions and familiarization of the vehicle we are not sure if everything is there
Improvements
deliver the car on a trailer and spend more time going through with the customer all the features of the car
Mercedes A Class
Kenny Robertson
04/04/2019
04/04/2019
8 / 10
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Delivery Communication Comments
Kenny Robertson of Dundee, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 04/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
No slot given so waiting all morning and early afternoone
Overall Punctuality Comments
No slot given so waiting all morning and early afternoone
Cleanliness Comments
Bit dirty being on a trailer
Delivery Communication Comments
Kept in touch with what's happening all the way through
Improvements
Car could of been cleaner and earlier!
Citroen Space Tourer Estate (2018-19)
Wardydog Robertson
03/04/2019
03/04/2019
10 / 10
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Wardydog Robertson of CHEPSTOW, who had a new Platinum Grey Citroen Space Tourer Estate Special Editions (2018 - 2019) on 03/04/2019
Overall: 10 / 10
Delivery Person Comments
excellent and friendly
Delivery Punctuality Comments
perfect
Overall Punctuality Comments
perfect
Overall Comments
no complaints,delivery driver very friendly and early morning which was perfect
Improvements
nothing
Volvo V60 Estate
Mark Mcphail Mcphail
02/04/2019
02/04/2019
10 / 10
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Mark Mcphail Mcphail of Blairgowrie, who had a new Denim Blue Volvo V60 Diesel Sportswagon (2018 on) on 02/04/2019
Overall: 10 / 10
Improvements
None at all very happy . Full tank of fuel would have been nice lol
Ford Transit Custom 300 L1
Carl Stovell
02/04/2019
02/04/2019
8 / 10
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Delivery Communication Comments
Carl Stovell of York, who had a new Chrome Blue Ford Transit Custom 300 L1 Diesel Fwd (2017 on) on 02/04/2019
Overall: 8 / 10
Damage Comments
None which I have noticed anyway!
Dealer Service Comments
Don't really know other than delivery.
Delivery Communication Comments
I cycled in to work, checked my phone and had a message saying he would be there at 9, turned around and the van was pulling in. Perfect! :-)
Missing Comments
I'm not sure I got any delivery form. Will check glove box at lunch time. I just signed on his phone.
Improvements
Send the reminder to check condition etc the day before (although it is obvious).
Nissan Qashqai
Ashley Russell
01/04/2019
01/04/2019
10 / 10
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Ashley Russell of Harlow, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 01/04/2019
Overall: 10 / 10
Nissan Juke
Wayne Parsons
02/04/2019
02/04/2019
8 / 10
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Delivery Communication Comments
Wayne Parsons of Bristol, who had a new Flame Red Nissan Juke Hatchback (2014 on) on 02/04/2019
Overall: 8 / 10
Delivery Person Comments
seemed in a hurry to get away
Delivery Punctuality Comments
phoned half hour before arriving as instructed
Overall Punctuality Comments
phoned half hour before arriving as instructed
Damage Comments
none that I could see. Raining heavily unable to mop. Did write this on delivery notes
Dealer Service Comments
mustn't grumble
Overall Comments
Returning customer, very good as always
Delivery Communication Comments
Always good. That's why I keep coming back to LINGsCARS.com
Improvements
set of car mats wouldn't go a miss
Citroen C3 Aircross
Cas Smith
28/03/2019
28/03/2019
8 / 10
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Cas Smith of Glasgow, who had a new Breathing Blue Citroen C3 Aircross Hatchback (2017 on) on 28/03/2019
Overall: 8 / 10
Delivery Person Comments
Polite, friendly and helpful.
Improvements
Nothing
Nissan Qashqai
Kim Archibald
29/03/2019
29/03/2019
6 / 10
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Kim Archibald of Gorebridge , who had a new Purple Nissan Qashqai Hatchback (2017 on) on 29/03/2019
Overall: 6 / 10
Delivery Person Comments
Very clean but could have been more helpful. Friendly but not as friendly as I would like spoke just the basic
Delivery Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Overall Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Cleanliness Comments
Yes it had been valet it but the body could have been a bit cleaner
Dealer Service Comments
Never had any dealing with them, they have just sent me via email my
Documents
Overall Comments
I the car arrived when they said
Improvements
I think personally who ever is dropping it off could spend some time with you and the car
And go through everything with you and give you time to ask questions
Ford Ranger (2015-19)
Kirsty Filby
01/04/2019
01/04/2019
8 / 10
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Delivery Communication Comments
Kirsty Filby of Felmingham, who had a new Shadow Black Ford Ranger Diesel (2015 - 2019) on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
The guy was very polite, professional and helpful
Delivery Punctuality Comments
Well spoken and kind
Overall Punctuality Comments
Well spoken and kind
Cleanliness Comments
A few minor overspray (Window cleaner marks) but for the weather it was very good
Damage Comments
No damage to the car, my only observation is the carpet in rear passenger footwell is not fitted very well on one side as its all wrinkled.
Overall Comments
Very good experience
Delivery Communication Comments
Excellent
Missing Comments
Cars toolkit is missing and noted by delivery driver
Improvements
Keep it up as it was perfect
Skoda Octavia
Andy Fearon
29/03/2019
29/03/2019
8 / 10
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Delivery Communication Comments
Andy Fearon of Birmingham , who had a new Quartz Grey Skoda Octavia Hatchback (2017 on) on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very Good
Overall Comments
Very Good
Delivery Communication Comments
Very Good
Missing Comments
Car Seat Mats
Improvements
Temp 5 day Car Insure should be as standard
Volvo XC40 Estate
Scott Wright
01/04/2019
01/04/2019
8 / 10
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Scott Wright of Norwich, who had a new Onyx Black Volvo XC40 Estate (2018 on) on 01/04/2019
Overall: 8 / 10
Cleanliness Comments
See comments below.
Damage Comments
The delivery guy decided to get the car washed at a hand car wash en route to our house. I didn’t notice until after he’d left that the people who’d washed it used a dirty cloth and left micro scratches and swirls across the entire paintwork. There are some particularly noticeable ones around one of the wheel arches and on a central pillar! Should’ve checked more carefully before signing! There were also water marks from it hadn’t been dried properly across the entire car. I wish he would have asked me if I wanted it cleaned! I would’ve done it myself with a clean cloth!
Seat Ibiza
Richard Gatrell
02/04/2019
02/04/2019
8 / 10
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Richard Gatrell of TADCASTER, who had a new Magnetic Grey Seat Ibiza Hatchback (2017 on) on 02/04/2019
Overall: 8 / 10
Cleanliness Comments
The car was clean on the inside but the driver did say he wasn't able to jetwash it as the garage didn't have that facility - not a problem & it was raining heavily on the day - driver was very friendly & helpful
Audi A6 Saloon
Josh Kreft
29/03/2019
29/03/2019
8 / 10
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Delivery Communication Comments
Josh Kreft of WARRINGTON, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
very polite and helpful
Delivery Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Comments
communication and updates brilliant
Delivery Communication Comments
initial sms and call from driver helpful
Improvements
Nothing other thank delivered vehicle on low loader rather than driving it from dealer
Ford Focus
Mart Boulter
01/04/2019
01/04/2019
8 / 10
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Delivery Communication Comments
Mart Boulter of Ross On Wye, who had a new Chrome Blue Ford Focus Hatchback (2018 on) on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
Helpful delivery driver
Delivery Punctuality Comments
Little later than expected (13:15) but no real problem.
Overall Punctuality Comments
Little later than expected (13:15) but no real problem.
Cleanliness Comments
Protective covering had been used on the seat and floor.
Dealer Service Comments
Difficult to comment as I had practically no contact with the supplying dealer other than at delivery. A phone call an hour prior to delivery would raise the score somewhat. (The company collecting the old car managed this with no problem.)
Overall Comments
Little later than expected (13:15) but all good, helpful delivery driver and over 50 miles worth petrol in the car.
Delivery Communication Comments
Very good communication from yourselves, but no communication at all from the dealer = Average
Audi Q2 Estate
Wayne Taylor
30/03/2019
30/03/2019
6 / 10
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Wayne Taylor of Luton, who had a new White Audi Q2 Estate (2016 on) on 30/03/2019
Overall: 6 / 10
Delivery Person Comments
Great delivery guy
Delivery Punctuality Comments
It was in the morning as agreed and did call before
Overall Punctuality Comments
It was in the morning as agreed and did call before
Cleanliness Comments
Clean and tidy
Overall Comments
Delivery was good but getting a date and time was very slow.
Improvements
Better communication before delivery and flexibility on delivery
Ford Kuga Estate
Colin Bullock
22/03/2019
22/03/2019
10 / 10
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Colin Bullock of Oban, who had a new Race red Ford Kuga Estate (2016 on) on 22/03/2019
Overall: 10 / 10
Volvo XC60 Estate
Sello Aglamaz
29/03/2019
29/03/2019
10 / 10
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Sello Aglamaz of Potters Bar, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 29/03/2019
Overall: 10 / 10
Damage Comments
Minor abrasions in the paint work which can be easily fixed. I am resolving with the supplier.
Missing Comments
I only have a digital copy of the delivery form which I took on a scanning app on my phone.
Audi A3 Sportback
Martin Hawkshaw
27/03/2019
27/03/2019
6 / 10
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Martin Hawkshaw of IRVINE, who had a new Brilliant Black Audi A3 Sportback (2016 on) on 27/03/2019
Overall: 6 / 10
Delivery Person Comments
Muddy boots
Cleanliness Comments
Car really dirty covered in grease spots
Damage Comments
When washed it showed up fine scratches on paintwork
Improvements
We expect car to be slightly dusty from travelling but not filthy. Windows weren’t cleaned properly either.
Citroen C3 Aircross
Roy Taylor
27/03/2019
27/03/2019
10 / 10
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Roy Taylor of Blackburn, who had a new Breathing blue Citroen C3 Aircross Hatchback (2017 on) on 27/03/2019
Overall: 10 / 10
Skoda Kodiaq Estate
Nikki Foley
29/03/2019
29/03/2019
10 / 10
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Nikki Foley of High Wycombe, BUCKS, who had a new Quartz Grey Skoda Kodiaq Estate (2017 on) on 29/03/2019
Overall: 10 / 10
Delivery Person Comments
Very Good.
Delivery Punctuality Comments
Very Good.
Overall Punctuality Comments
Very Good.
Cleanliness Comments
Very Good.
Damage Comments
Appears ok other a couple of very minor noted marks.
Dealer Service Comments
So far....!!
Overall Comments
Very Good.
Missing Comments
I didn’t get a delivery form copy. Do I get stuff relating to the service and maintenance contract.
Improvements
All good.
Volkswagen Golf
David Reeves
29/03/2019
29/03/2019
8 / 10
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David Reeves of London, who had a new Indium Grey VW Golf Hatchback on 29/03/2019
Overall: 8 / 10
Damage Comments
Good experience
Dealer Service Comments
very good
Missing Comments
all good
Improvements
Call first thing in the morning to give exact ETA
BMW 3 Series Touring Estate
29/03/2019
29/03/2019
8 / 10
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of , who had a new Mineral Grey BMW 3 Series Touring Special Edition (2017 on) on 29/03/2019
Overall: 8 / 10
Cleanliness Comments
Clean but can tell it was done in a hurry. Externally watermarks and spots all over.
BMW X3 Estate
Niru Somasundar
27/03/2019
27/03/2019
10 / 10
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Niru Somasundar of Slough, who had a new Glacier silver BMW X3 Diesel Estate (2017 on) on 27/03/2019
Overall: 10 / 10
Delivery Person Comments
He was very polite and professional.
Delivery Punctuality Comments
Timing was great!
Overall Punctuality Comments
Timing was great!
Cleanliness Comments
Clean and nice.
Damage Comments
All ok with the car.
Overall Comments
The process was easy, painless, communication was good.
Improvements
Everything was slick.
Land Rover Discovery Sport Station Wagon
Katie Stevens
25/03/2019
25/03/2019
8 / 10
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Delivery Communication Comments
Katie Stevens of Kilbirnie, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 25/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, chatty.
Cleanliness Comments
Surface dirt due to drive. They offered to wash it but there wasn’t a local place open that they could go to.
Overall Comments
Car delivered earlier than expected
Delivery Communication Comments
All the Lings team were amazing at keeping me updated on the progress. Oliver at the dealer was very efficient too.
Improvements
Nothing!
Mercedes A Class
Paul Clarke
20/03/2019
20/03/2019
6 / 10
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Paul Clarke of Middlesbrough, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 20/03/2019
Overall: 6 / 10
Damage Comments
front bumber had paint scraped off. the guy took a photo of it. Someone contacted me to arrange for mobile repair but haven't been back in touch
Improvements
delivered it without the scraped bumper
Mini Countryman Hatch
Jez Seal
26/03/2019
26/03/2019
10 / 10
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Jez Seal of Bingley, who had a new Lapisluxury Mini Countryman Diesel Hatchback (2017 on) on 26/03/2019
Overall: 10 / 10
Delivery Person Comments
very pleasant and helpful
Delivery Punctuality Comments
arrived around 06:45
Overall Punctuality Comments
arrived around 06:45
Cleanliness Comments
in good order
Overall Comments
nice delivery guy and came early.
Missing Comments
no copy paperwork covering the delivery. all taken away.
Improvements
nothing much
Jaguar XF Saloon
Stephen Muir
22/03/2019
22/03/2019
8 / 10
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Stephen Muir of Dumbarton, who had a new Fuji White Jaguar XF Saloon (2015 on) on 22/03/2019
Overall: 8 / 10
Cleanliness Comments
Interior was clean, exterior wasn't particularly clean. Delivery person said he had tried to stop nearby but couldn't find a car wash and it was raining very heavily.
Dealer Service Comments
Interior leather not as specified.
Volvo XC90 Estate
Nick Wood
25/03/2019
25/03/2019
10 / 10
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Nick Wood of Ilkley, who had a new Osmium Grey Volvo XC90 Estate (2015 on) on 25/03/2019
Overall: 10 / 10
Audi A5 Coupe
David Wintle
25/03/2019
25/03/2019
8 / 10
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David Wintle of Kent, who had a new Non metallic - Black Audi A5 Coupe (2016 on) on 25/03/2019
Overall: 8 / 10
Improvements
Trailer but it was not really a problem.
Kia Picanto
Stephen Shaw
19/03/2019
19/03/2019
10 / 10
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Stephen Shaw of Whitley Bay, who had a new Clear white Kia Picanto Hatchback (2017 on) on 19/03/2019
Overall: 10 / 10
Delivery Person Comments
He was sound. We had a good natter. He didn't rush me while I was checking over the car. He was friendly and polite.
Delivery Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Overall Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Cleanliness Comments
Literally brand new.
Overall Comments
My office isn't the easiest to find, and I was half expecting to have to go meet the delivery person somewhere else. Uber can never find us. I got a phone call with an expected delivery time, and then sure enough, a very polite chap was waiting for me with the car.
Improvements
Nowt. I didn't know what to expect. Like I say, I was surprised the fella could even find me!
Fiat 500
Adam Chantry
14/03/2019
14/03/2019
10 / 10
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Adam Chantry of Gainbsorough, who had a new Tech House grey Fiat 500 Hatchback (2015 on) on 14/03/2019
Overall: 10 / 10
Volvo XC90 Estate
Ben Anandarajah
21/03/2019
21/03/2019
10 / 10
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Ben Anandarajah of London, who had a new Black Volvo XC90 Estate (2015 on) on 21/03/2019
Overall: 10 / 10
Delivery Person Comments
Fantastic - Alan was helpful, friendly and very professional; a pleasure to deal with
Cleanliness Comments
No issues with cleanliness of the car at all
Overall Comments
Overall process was fantastic, I was communicated with well in advance of delivery, Alan arrived on time and spent a good amount of time explaining all the features of the vehicle.
Improvements
Nothing, the process was perfect
Ford Kuga Estate
Carl Eastop
21/03/2019
21/03/2019
10 / 10
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Carl Eastop of Maldon, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 21/03/2019
Overall: 10 / 10
Hyundai Ioniq
Warren Hill
22/03/2019
22/03/2019
8 / 10
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Delivery Communication Comments
Warren Hill of Birmingham, who had a new SIlver Hyundai Ioniq Hatchback (2016 on) on 22/03/2019
Overall: 8 / 10
Dealer Service Comments
Dealt with their delivery center and not the actual dealer
Overall Comments
Vehicle did not have fuel and I had to take it to fuel it. I wasn't given a demonstration of the features of the car. No car mats.
Delivery Communication Comments
Dates kept on changing
Nissan Qashqai
Andrew Taylor
22/03/2019
22/03/2019
10 / 10
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Andrew Taylor of Sheffield, who had a new Gun metal Nissan Qashqai Hatchback (2017 on) on 22/03/2019
Overall: 10 / 10
Volvo V60 Estate
John Davison
19/03/2019
19/03/2019
8 / 10
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John Davison of Amersham, who had a new Onyx Black Volvo V60 Diesel Sportswagon (2018 on) on 19/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
Did not arrive on the day agreed, one day late
Overall Punctuality Comments
Did not arrive on the day agreed, one day late
Cleanliness Comments
The outside was not clean as it had been driven down from Yorkshire, could have been taken to a car wash before delivery on arrival maybe? Inside was not dirty but for brand new it should have been immaculate but there was evidence of use
Damage Comments
Stone chips on front bonnet as reported
Fiat 500
Lynne Livsey
18/03/2019
18/03/2019
8 / 10
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Delivery Communication Comments
Lynne Livsey of Newcastle Upon Tyne, who had a new Smooth Mint Fiat 500 Hatchback (2015 on) on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
smart and efficient had all the paperwork ready
Delivery Punctuality Comments
within an hour of his eta
Overall Punctuality Comments
within an hour of his eta
Cleanliness Comments
just out of the carwash
Damage Comments
there is a screw missing from the rear number plate but Ill have it put in when the car is serviced
Overall Comments
driver called to give me the eta and put the car through a car wash before handing it over
Delivery Communication Comments
really smooth and efficient, good and quick response to queries
Improvements
nothing it was great
Audi A5 Sportback
19/03/2019
19/03/2019
8 / 10
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Delivery Communication Comments
of , who had a new Brilliant Black Audi A5 Sportback (2016 on) on 19/03/2019
Overall: 8 / 10
Damage Comments
The car had been in a minor accident just before it arrived
Delivery Communication Comments
The dealer seemed to take quite a while to organise the delivery. I ordered the car in January, and the dealer said they had the car at the beginning of February, but it wasn't delivered until the middle of March
Improvements
I know it's difficult to say when the dealer will deliver the car, but I expected the car about two weeks prior, so I did have to pay out quite a bit on temporary hire cars in the meantime. Perhaps a better estimation for the delivery date when I first ordered the car would have given me a bit more time to find a better deal on a hire car
Volkswagen Touran Estate
Andrea Cavalli Zannoni Tonelli
19/03/2019
19/03/2019
8 / 10
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Andrea Cavalli Zannoni Tonelli of Sheffield, who had a new Deep Black VW Touran Diesel Estate (2015 on) on 19/03/2019
Overall: 8 / 10
Delivery Person Comments
She showed me the car and explained me some controls. No pressure during the check. She was ok
Overall Comments
They called me a couple of hours before arriving. It would be useful to have a time for the delivery but I understand why you ask flexibility. Car was clean. They brought it on a camion then took it down and parked in my garden
Improvements
Having at least an indicative time for delivery would be better. At least they could say morning or afternoon so you don’t have to take a whole day off for car delivery
Honda Jazz
Andy Thompson
19/03/2019
19/03/2019
8 / 10
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Andy Thompson of Hornchurch, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 19/03/2019
Overall: 8 / 10
Missing Comments
The warranty book is not stamped. I thought they stamp the pre-delivery inspection part.
Improvements
Nothing, the driver contacted me about an hour before delivery, couldn't ask for anything more
Volvo V40
Claire Ager
15/03/2019
15/03/2019
10 / 10
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Claire Ager of Caerphilly, who had a new Onyx black Volvo V40 Hatchback (2012 on) on 15/03/2019
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Land Rover Discovery Sport Station Wagon
18/03/2019
18/03/2019
8 / 10
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Delivery Communication Comments
of , who had a new Corris Grey Land Rover Discovery Sport Diesel Sw (2015 on) on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly & courteous
Delivery Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Overall Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Cleanliness Comments
looked very smart
Damage Comments
Couldn't see any damage
Dealer Service Comments
Not sure as the car itself is the only thing I have had.
Overall Comments
The driver called shortly before he was going to arrive.
Delivery Communication Comments
Always prompt replies.
Improvements
A call when leaving to give an estimation of delivery time.
Volvo XC40 Estate
Jon Craig
15/03/2019
15/03/2019
8 / 10
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Jon Craig of West Malling, who had a new Fusion Red Volvo XC40 Diesel Estate (2018 on) on 15/03/2019
Overall: 8 / 10
Missing Comments
Boot cargo mat is missing
Volvo XC90 Estate
Chris Horsey
13/03/2019
13/03/2019
8 / 10
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Chris Horsey of Northampton, who had a new Bright Silver Volvo XC90 Estate (2015 on) on 13/03/2019
Overall: 8 / 10
Improvements
None
Jaguar E-Pace Estate
Reggie Perrins
15/03/2019
15/03/2019
8 / 10
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Delivery Communication Comments
Reggie Perrins of Crieff, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 15/03/2019
Overall: 8 / 10
Delivery Person Comments
He loves Irish people already a good start with me. He asked for a lift to Perth train station as he did not wish to be stranded in Crieff (also known as arsewhole of nowhere ????) which is very understandable. Friendly, personal and even sent a text 5 hours later to wish us well with new car. Nice touch
Delivery Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Overall Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Cleanliness Comments
Well he had driven 270 miles on salty motorways so outside is dirty but completely understandable and hey, he left 1/4 tank. I am sure it costs less to wash the car so we are happy.
Overall Comments
Well it’s not a Volkswagen ....
Delivery Communication Comments
Always clear
Volvo S90 Saloon
Crazylegs Thorne
13/03/2019
13/03/2019
10 / 10
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Crazylegs Thorne of Faversham, who had a new Pine grey Volvo S90 Diesel Saloon (2016 on) on 13/03/2019
Overall: 10 / 10
Delivery Person Comments
Mr G was very helpful and polite. He didn’t smell at all.
Delivery Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Overall Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Cleanliness Comments
Very clean. Due to the 300 mile drive to deliver my car, Mr G had my car cleaned at a locally before dropping it at my residence. The only issue was two tiny chips which is being managed directly with the dealer.
Damage Comments
As above
Overall Comments
Car delivery went well, the only issue was two tiny chips that the dealer has offered to pay for.
Seat Arona
Charlotte Lappage
11/03/2019
11/03/2019
8 / 10
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Charlotte Lappage of , who had a new Nevada White Seat Arona Hatchback (2017 on) on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
The car arrived with what looked like black scribbles over it but they were easy to remove
Improvements
If that car wasn't covered in the black marks that would have been better but that is the delivery guys fault. Not ling's.
Volvo V40
Matthew Bysouth
08/03/2019
08/03/2019
8 / 10
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Matthew Bysouth of Saffron Walden, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 08/03/2019
Overall: 8 / 10
Cleanliness Comments
The car had been driven a long distance during early March in poor weather and so was dirty. The interior floor didn't have 'paper' covers on the mats and so had some foot marks.
Improvements
Nothing
Seat Ateca Estate
Darren Ogle
12/03/2019
12/03/2019
10 / 10
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Darren Ogle of Hull, who had a new Rhodium Grey Seat Ateca Diesel Estate (2016 on) on 12/03/2019
Overall: 10 / 10
Delivery Person Comments
Nice bloke , can't complain.
Delivery Punctuality Comments
Arrived approx 8:30am, when he said he would.
Overall Punctuality Comments
Arrived approx 8:30am, when he said he would.
Cleanliness Comments
Clean inside and out as expected for a brand new car.
Overall Comments
Received 2 calls, one the day before to confirm a few arrangements regards the delivery and then a second 30mins before he arrived.
Skoda Karoq Estate
David Lynch
12/03/2019
12/03/2019
8 / 10
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Delivery Communication Comments
David Lynch of , who had a new Petrol Blue metallic Skoda Karoq Diesel Estate (2017 on) on 12/03/2019
Overall: 8 / 10
Delivery Person Comments
People don’t sweat in Aberdeen in the winter. Not sure about the body odour
Cleanliness Comments
A few crumbs inside and dirty outside.
Damage Comments
Haven’t seen any yet!
Dealer Service Comments
Quite annoyed about the amount of dealer stickers in the windows and on the body work saying “electric cars”. I tried to remove but they are of the type that discinegrate if you try. I’m not leasing a car to advertise a garage 400 miles away.
Overall Comments
Car was dirty on arrival with no means to make a damage assesmwmnr. Also no paperwork to sign
Delivery Communication Comments
Really incredible service guys. Can’t fault anything. Maybe a FAQ based on all the silly questions that I’ve been asking would save you time.
Improvements
Provide spoilers as pictured above.
Volkswagen Tiguan Estate
Ashley Lavell
11/03/2019
11/03/2019
8 / 10
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Ashley Lavell of Church Gresley, Swadlincote, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
It was clean inside slightly dirty on the outside due to being driven for delivery
Suzuki Swift
Bernie Spooner
08/03/2019
08/03/2019
8 / 10
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Delivery Communication Comments
Bernie Spooner of Manchester, who had a new Fervent Red Suzuki Swift Hatchback (2017 on) on 08/03/2019
Overall: 8 / 10
Damage Comments
Three small chips on the car one chip is small but exposing the metal under the paint.
Delivery Communication Comments
Car delivery communication was good, how ever still awaiting communication on when the chips in my car will be rectified.
Missing Comments
No delivery form given signed for delivery on an ipad device
Honda Jazz
Daniel O'Grady
06/03/2019
06/03/2019
8 / 10
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Daniel O'Grady of Gloucester, who had a new RED Honda Jazz Hatchback (2017 on) on 06/03/2019
Overall: 8 / 10
Ford Kuga Estate
Alan Mcguire
07/03/2019
07/03/2019
8 / 10
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Delivery Communication Comments
Alan Mcguire of Glasgow, who had a new Metallic Ford Kuga Estate (2016 on) on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, no body odour detected!
Delivery Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Overall Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Cleanliness Comments
Car was very clean, the driver had stopped and washed the car before arrival at my house.
Dealer Service Comments
Had no issues
Overall Comments
Very happy with the delivery.
Delivery Communication Comments
Received a call 1 hour before arrival
Improvements
The only thing I would have liked was a lower mileage on delivery, but it is what it is!
Ford Fiesta
Jez Seal
07/03/2019
07/03/2019
8 / 10
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Jez Seal of Bingley, who had a new Magnetic Ford Fiesta Hatchback (2017 on) on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
pleasant chap
Cleanliness Comments
been driven 264 miles that morning prior to arrival
Overall Comments
stress free a nd straighforward
Improvements
Not your fault, but there was confusion over the Reg number. This was advise on Finance docs and the car was insured. On the day before delivery, I found out it had been changed. Not a big problem.
Nissan Qashqai
Dave Nickolds
08/03/2019
08/03/2019
8 / 10
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Dave Nickolds of Ely, who had a new Gun Metal Nissan Qashqai Hatchback (2017 on) on 08/03/2019
Overall: 8 / 10
Improvements
Nothing
Seat Ibiza
Fiona Mcgregor
07/03/2019
07/03/2019
10 / 10
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Fiona Mcgregor of Alva, who had a new Magnetic Grey Seat Ibiza Hatchback (2017 on) on 07/03/2019
Overall: 10 / 10
Missing Comments
Service book
Land Rover RR Evoque (2015 on) (2015-18)
Dicko Dickson
06/03/2019
06/03/2019
8 / 10
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Dicko Dickson of Leeds, who had a new Yu Long White Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy very polite well mannered
Delivery Punctuality Comments
Came at dinner time just in time for our trip for lunch
Overall Punctuality Comments
Came at dinner time just in time for our trip for lunch
Cleanliness Comments
Very clean
Overall Comments
Car arrived in good time very clean
Seat Ibiza
Tim Harris-Barker
07/03/2019
07/03/2019
6 / 10
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Tim Harris-Barker of Wakefield, who had a new Mystery Blue Seat Ibiza Hatchback (2017 on) on 07/03/2019
Overall: 6 / 10
Dealer Service Comments
Ended up taking half a year nearly to arrive, obviously not fault of yourself but still a little bit annoying
Volkswagen Golf
Pete Barnard
07/03/2019
07/03/2019
8 / 10
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Pete Barnard of Bradford, who had a new White VW Golf Hatchback on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice chap, very pleasant to deal with.
Delivery Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Overall Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Cleanliness Comments
On flat bed trailer. Was pissing down with rain so can't be helped that was dirty. Inside clean
Jaguar E-Pace Estate
06/03/2019
06/03/2019
8 / 10
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of , who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Overall Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Missing Comments
It does not have any floor mats but that’s maybe normal but apart from that every thing was fine
Improvements
Nothing really
Skoda Karoq Estate
Josh Brown
06/03/2019
06/03/2019
8 / 10
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Josh Brown of SHREWSBURY, who had a new Petrol blue Skoda Karoq Diesel Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Answered any questions and very enthusiastic about the car and his job
Delivery Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Overall Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Cleanliness Comments
Looked & smelled brand new
Overall Comments
Prompt and kept up to date on ETA
Skoda Octavia
Mike Lloyd
05/03/2019
05/03/2019
8 / 10
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Mike Lloyd of Dunbar, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 05/03/2019
Overall: 8 / 10
Missing Comments
Surprised not to get a delivery form.
Improvements
Nothing
Volkswagen Tiguan Estate
Tony Mayling
05/03/2019
05/03/2019
8 / 10
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Tony Mayling of Iver Heath, who had a new White VW Tiguan Diesel Estate (2016 on) on 05/03/2019
Overall: 8 / 10
Volvo XC60 Estate
Brian Hoadley
05/03/2019
05/03/2019
8 / 10
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Brian Hoadley of Bromley, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 05/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Overall Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Improvements
Delivery went very well. It delivered early on the morning of the scheduled day and was delivered on a flatbed so no additional miles incurred other than the 10.1 miles on it.
Nissan Qashqai
Gordon Robertson
01/03/2019
01/03/2019
10 / 10
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Gordon Robertson of Glasgow, who had a new Blade Silver Nissan Qashqai Hatchback (2017 on) on 01/03/2019
Overall: 10 / 10
Missing Comments
I still don’t have a copy of the delivery notice, they said it would be emailed.
Audi A5 Sportback
Carl Powell
04/03/2019
04/03/2019
10 / 10
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Carl Powell of Harlow, who had a new Brilliant Black Audi A5 Sportback (2016 on) on 04/03/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived a lot earlier than expected
Overall Punctuality Comments
Arrived a lot earlier than expected
Missing Comments
I'm not sure if I received the warranty book
Honda Jazz
01/03/2019
01/03/2019
8 / 10
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Delivery Communication Comments
of , who had a new Shining grey Honda Jazz Hatchback (2017 on) on 01/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, friendly northern gentleman
Cleanliness Comments
Interior was spotless but exterior was quite dirty and not how you would expect a new car to be delivered to customer
Delivery Communication Comments
I haven't had any communication from the dealer as yet.
Improvements
Only criticism was the cleanliness of the exterior. When you get something new you expect it to be nice and shiny and actually looks new. Also, it would be easier to see any scratches or damage if it was clean.
Mazda 2
Nigel Parker
03/09/2018
03/09/2018
10 / 10
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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA2 Hatchback (2015 on) on 03/09/2018
Overall: 10 / 10
Skoda Octavia
Doug Jones
01/03/2019
01/03/2019
10 / 10
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Delivery Communication Comments
Doug Jones of Birmingham, who had a new Energy blue Skoda Octavia Hatchback (2017 on) on 01/03/2019
Overall: 10 / 10
Delivery Person Comments
Very smart and professional
Delivery Punctuality Comments
Brilliant, spot on the hour
Overall Punctuality Comments
Brilliant, spot on the hour
Cleanliness Comments
Spotless
Damage Comments
Perfect
Dealer Service Comments
Brilliant!
Overall Comments
Matt was brilliant. Spent time showing me all the controls ect. Cant thank hin enough.
Delivery Communication Comments
Cannot fault anything. Treated better than any other dealer
Missing Comments
No delivery form!1
Improvements
Nothing really was perfect and will use Lings from now.
Honda Jazz
Bill Thomas
28/02/2019
28/02/2019
8 / 10
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Bill Thomas of West Lothian, who had a new Red Honda Jazz Hatchback (2017 on) on 28/02/2019
Overall: 8 / 10
Cleanliness Comments
as car was driven over 200 miles for delivery the bodywork was not excellent
Volvo V40
Peter Sharwin
27/02/2019
27/02/2019
10 / 10
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Peter Sharwin of Stockport, who had a new Fusion red. Volvo V40 Hatchback (2012 on) on 27/02/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite, friendly and very helpful
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
ecellent
Overall Comments
Arrived on time in an excellent condition
Improvements
nothing
Skoda Kodiaq Estate
Lucy Bryce
26/02/2019
26/02/2019
? / 10
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Volvo V40
Gaz Roberts
25/02/2019
25/02/2019
10 / 10
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Gaz Roberts of Bathgate, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 25/02/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe
Colleen Hall
08/02/2019
08/02/2019
8 / 10
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Colleen Hall of Mansfield, who had a new SNAPPER ROCKS BMW 4 Series Gran Diesel Coupe (2014 on) on 08/02/2019
Overall: 8 / 10
Nissan Qashqai
George Stanczuk
20/02/2019
20/02/2019
8 / 10
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George Stanczuk of Amherstburg, who had a new Black Nissan Qashqai Hatchback (2017 on) on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Awesome. Explained main features and demonstrated
Delivery Punctuality Comments
Was a little late. Stopped to wash car
Overall Punctuality Comments
Was a little late. Stopped to wash car
Cleanliness Comments
Washed prior to delicery
Overall Comments
Very easy. A little later than appointment time
Improvements
Was brilliant
Volvo S90 Saloon
Ry Allan
20/02/2019
20/02/2019
8 / 10
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Ry Allan of London, who had a new Bursting Blue Volvo S90 Diesel Saloon (2016 on) on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgeable
Delivery Punctuality Comments
Right at start of the window
Overall Punctuality Comments
Right at start of the window
Cleanliness Comments
Car arrived filthy which made it hard to do inspection.
Improvements
Nothing I can think of
Volkswagen Caravelle Estate
Dean Griffiths
19/02/2019
19/02/2019
10 / 10
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Dean Griffiths of Walsall, who had a new Candy White Upper with Bamboo Garden Lower VW Caravelle Diesel Estate (2015 on) on 19/02/2019
Overall: 10 / 10
Hyundai i10
Will Yapp
18/02/2019
18/02/2019
10 / 10
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Will Yapp of PRESTON, who had a new Polar White Hyundai i10 Hatchback (2017 on) on 18/02/2019
Overall: 10 / 10
Nissan Juke
Kate Millen
18/02/2019
18/02/2019
8 / 10
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Kate Millen of Chester-Le-Street, who had a new Gun metal Nissan Juke Diesel Hatchback (2014 on) on 18/02/2019
Overall: 8 / 10
Improvements
Nothing
Skoda Octavia
Gareth Curtis
14/02/2019
14/02/2019
8 / 10
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Gareth Curtis of Leigh-on-sea, who had a new Energy blue Skoda Octavia Hatchback (2017 on) on 14/02/2019
Overall: 8 / 10
Kia Sportage Estate
Liam Kilby
18/02/2019
18/02/2019
10 / 10
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Liam Kilby of Luton, who had a new Black Kia Sportage Estate (2018 on) on 18/02/2019
Overall: 10 / 10
Improvements
Nothing comes to my head car was delivered on time as stated and I received the car earlier than I though I would.
Mercedes E Class Estate
Chris Else
13/02/2019
13/02/2019
10 / 10
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Chris Else of Chatham, who had a new Selinite grey Mercedes E Class Estate (2018 on) on 13/02/2019
Overall: 10 / 10
Skoda Octavia Estate
James Eyre
13/02/2019
13/02/2019
8 / 10
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James Eyre of Buntingford , who had a new Energy Blue Skoda Octavia Estate (2017 on) on 13/02/2019
Overall: 8 / 10
Missing Comments
Hi, I do not have information regarding the warranty or if I have a problem with the car or which service program I am on.
Improvements
As above re warranty and service information
Dacia Duster Estate
Neil Mcrae
28/01/2019
28/01/2019
10 / 10
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Neil Mcrae of Chiswick, who had a new Glacier white Dacia Duster Estate (2018 on) on 28/01/2019
Overall: 10 / 10
Seat Arona
Paul Oakley
09/02/2019
09/02/2019
8 / 10
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Paul Oakley of Wolverhampton, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 09/02/2019
Overall: 8 / 10
Overall Comments
Can only give average because the car was a day late.
Honda CR-V Estate
Ola Oni
12/02/2019
12/02/2019
10 / 10
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Ola Oni of Chatham, who had a new Blue Honda CR-V Estate (2018 on) on 12/02/2019
Overall: 10 / 10
Missing Comments
The car has not got Extra tyre .
Volkswagen Polo
Graeme Lees
11/02/2019
11/02/2019
8 / 10
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Graeme Lees of Glasgow, who had a new Pure White VW Polo Hatchback on 11/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was spotless inside, a bit dirty outside but that was only because of the delivery journey.
Overall Comments
Car delivered at 9.30am on selected delivery date. What's not to like!
Improvements
Some advance notice of the car registration would have been good to allow timely purchase of insurance but otherwise I was very impressed!
Volvo V40
Mark Green
05/02/2019
05/02/2019
10 / 10
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Mark Green of Cheshire, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Explained all well, very friendly.
Delivery Punctuality Comments
DElivered when stated.
Overall Punctuality Comments
DElivered when stated.
Overall Comments
Delivered on time, contacted beforehand.
Volkswagen Polo
David Robson
08/02/2019
08/02/2019
8 / 10
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Delivery Communication Comments
David Robson of NEWCASTLE UPON TYNE, who had a new Flash Red VW Polo Hatchback on 08/02/2019
Overall: 8 / 10
Delivery Communication Comments
Wasn't really sure what time it was coming
Skoda Octavia
Simon Taylor
06/02/2019
06/02/2019
10 / 10
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Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback (2017 on) on 06/02/2019
Overall: 10 / 10
Volvo XC90 Estate
Paul Hughes
06/02/2019
06/02/2019
8 / 10
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Paul Hughes of Leeds, who had a new Black Volvo XC90 Estate (2015 on) on 06/02/2019
Overall: 8 / 10
Mercedes GLA Class
Katie Woodger
04/02/2019
04/02/2019
6 / 10
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Delivery Communication Comments
Katie Woodger of Horsham, who had a new Mountain Grey Mercedes GLA Class Hatchback (2017 on) on 04/02/2019
Overall: 6 / 10
Cleanliness Comments
I think as it was dark when it arrived. Inside was perfect. Disappointed no car mats though.
Dealer Service Comments
Response times to emails want great
Overall Comments
I wasn’t informed of any timings for the day. I had to chase in the afternoon to get a rough idea and only then they told eit wouldn’t be until 5.30 which was frustrating as I needn’t have waited in all day.
Delivery Communication Comments
I had to keep chasing for any details.
Improvements
Given a better idea of times for the day. An earlier delivery would have been preferable so it wasn’t dark when it arrived.
Volvo S90 Saloon
Em Griffin
05/02/2019
05/02/2019
10 / 10
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Em Griffin of Telford, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Professional and courteous
Overall Comments
Clear contact prior to delivery, car delivered on time
Improvements
nothing - everything met expectations
Skoda Kodiaq Estate
Nick Rowntree
04/02/2019
04/02/2019
10 / 10
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Nick Rowntree of Tadley, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 04/02/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
Driver had stopped to wash the car just before delivery so it was clean. Roads were very dirty as we’d had the snow over the weekend so roads covered in slush and grit.
Nissan Qashqai
Barrie Gale
02/02/2019
02/02/2019
8 / 10
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Barrie Gale of Sutton, who had a new Gun Metal Nissan Qashqai Hatchback (2017 on) on 02/02/2019
Overall: 8 / 10
Delivery Punctuality Comments
Affected by the weather do couldn't be helped
Overall Punctuality Comments
Affected by the weather do couldn't be helped
Hyundai i10
Margaret Parker
01/02/2019
01/02/2019
4 / 10
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Margaret Parker of Liverpool, who had a new Passion red Hyundai i10 Hatchback (2017 on) on 01/02/2019
Overall: 4 / 10
Delivery Punctuality Comments
One day late
Overall Punctuality Comments
One day late
Cleanliness Comments
Car was filthy but the delivery driver did say he had tried to find a jet wash but every where was frozen
Damage Comments
None that I am aware of
Improvements
Better communications
Mazda CX-5 Estate
01/02/2019
01/02/2019
8 / 10
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of , who had a new Machine Grey Mazda CX-5 Diesel Estate (2017 on) on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
200 mile drive in bad weather!
Overall Comments
car arrived first thing in the morning on a day where there was lots of snow - so above and beyond expectations
Skoda Octavia Estate
Sean Hayes
01/02/2019
01/02/2019
8 / 10
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Sean Hayes of Newcastle , who had a new Energy Blue Skoda Octavia Estate (2017 on) on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was a bit dirty but it was a wet day and the roads had been salted, unavoidable
Improvements
Nothing really
Seat Arona
Martin Mills
30/01/2019
30/01/2019
8 / 10
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Martin Mills of Salisbury, who had a new Black Seat Arona Diesel Hatchback (2017 on) on 30/01/2019
Overall: 8 / 10
Improvements
No all was well
Ford Ranger (2015-19)
31/01/2019
31/01/2019
4 / 10
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Delivery Communication Comments
of , who had a new Pride Orange Ford Ranger Diesel (2015 - 2019) on 31/01/2019
Overall: 4 / 10
Delivery Person Comments
Seemed a bit rushed due to the time of day and having had to do a delivery previously, was polite but very quick to try and get me to sign.
Delivery Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Overall Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Cleanliness Comments
Although it had been driven for 51 miles the vehicle was very clean.
Overall Comments
I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
The vehicle came from Stoke on Trent, knowing this I would have been happy to collect it during the day.
Delivery Communication Comments
Found the staff on Lings portal very friendly and helpful, but at times long winded to get an answer but believe this was the dealers communication.
As above copied and pasted; I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
Improvements
Delivered it earlier, had the delivery agent clearly explain what he was marking on his tablet as he didnt explain any of it and just expected me to sign.
It was only when I asked if this was to accept the condition of the vehicle and should I check it he said to do so.
I mentioned the lighting and had to insist he made a note that it was inspected in poor lighting / the dark.
It wasnt until I received the e-mail delivery sheet after that I could see what I had signed for.
A bit shady really...
Mazda MX-5 Convertible
Jamie Taylor
29/01/2019
29/01/2019
10 / 10
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Jamie Taylor of Robertsbridge, who had a new Arctic White Mazda MX-5 Convertible (2015 on) on 29/01/2019
Overall: 10 / 10
Delivery Person Comments
Good communication, very professional
Kia Sportage Estate
Craig Anderson
28/01/2019
28/01/2019
8 / 10
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Delivery Communication Comments
Craig Anderson of Ulverston, who had a new Dark Penta Metal Kia Sportage Estate (2018 on) on 28/01/2019
Overall: 8 / 10
Overall Comments
3rd car received through Ling and everything went smoothly.
Delivery Communication Comments
Sometime your response is too quick and I felt a bit harassed as I am unable to have mobile at work so came home to two or three messages sometimes wanting a quick answer
Nissan Qashqai
Keith Firmin
29/01/2019
29/01/2019
10 / 10
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Keith Firmin of Stevenage , who had a new Gun Metal Nissan Qashqai Hatchback (2017 on) on 29/01/2019
Overall: 10 / 10
Missing Comments
Delivery form? What does it look like, as it may be in the vehicle? However, if it was something the delivery driver should have given me, I didn't receive anything.
Kia Stinger
MrBrady Woods
28/01/2019
28/01/2019
10 / 10
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MrBrady Woods of Harlow, who had a new Ceramic Grey Kia Stinger Gran Turismo (2018 on) on 28/01/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and pleasant guy who was chatty and positive.
Delivery Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Overall Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Cleanliness Comments
The delivery guy had it hand-washed just prior to dropping it off.
Missing Comments
Other than the requested interior trim, which is BLACK and not RED :)
Volvo V40
Steph Barnes
23/01/2019
23/01/2019
6 / 10
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Steph Barnes of Rochdale, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 23/01/2019
Overall: 6 / 10
Cleanliness Comments
It was a frosty day so not perfectly clean
Missing Comments
Owners manual but I believe this is electronic
Improvements
not driven up
Peugeot 2008 Estate
Graham Smith
24/01/2019
24/01/2019
8 / 10
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Graham Smith of Abingdon, who had a new Black Peugeot 2008 Estate (2016 on) on 24/01/2019
Overall: 8 / 10
Damage Comments
But car was covered in snow and salt/spray so difficult to see. Obviously couldn't be helped!
Dealer Service Comments
Was difficult to find correct person and dept. to actually pay the deposit!!!!
Missing Comments
Did not appear to be any instructions for the stereo/ dab/ infotainment system but maybe this isn't provided.
Mazda 2
Melissa JENNER
22/01/2019
22/01/2019
10 / 10
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Melissa JENNER of MEOPHAM, who had a new Eternal Blue Mazda MAZDA2 Hatchback (2015 on) on 22/01/2019
Overall: 10 / 10
Improvements
Nothing, it arrived on time, on the day it was supposed too and it was clean and undamaged. Very happy
Nissan Qashqai
Joanne Toudret
24/01/2019
24/01/2019
10 / 10
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Joanne Toudret of Lutterworth, who had a new Gun metal Nissan Qashqai Hatchback (2017 on) on 24/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and pleasant.
Delivery Punctuality Comments
At agreed time
Overall Punctuality Comments
At agreed time
Cleanliness Comments
spotless - the delivery driver had washed it just a few miles before delivery
Overall Comments
They called the day before to check if their proposed timeslot was convenient, then called again on day of delivery to confirm that they would be there within agreed timeslot. Brilliant!
Improvements
Nothing - really happy with the whole delivery service
Mazda CX-5 Estate
Scott Stevenson
23/01/2019
23/01/2019
8 / 10
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Scott Stevenson of Glasgow, who had a new Arctic White Mazda CX-5 Estate (2017 on) on 23/01/2019
Overall: 8 / 10
Delivery Person Comments
Very nice, took the time to run through car features. Was nice enough that I ran him to the train station rather than letting him walk the couple of miles :)
Cleanliness Comments
Delivery guy apologised for not taking it to a car wash so it was clean on the outside, but it was -4, so all carwashes were shut - not his fault at all. Inside was fine.
Dealer Service Comments
Little weird to have to pay deposit manually prior to them delivering, but not a big deal
Overall Comments
Phoned ahead of arrival to let us know, went through car features and functions (think he was from a dealership rather than car delivery company)
Improvements
Nothing
Jaguar XF Estate
Martyn Broome
21/01/2019
21/01/2019
8 / 10
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Delivery Communication Comments
Martyn Broome of Sutton Coldfield , who had a new Yulong White Jaguar XF Sportbrake (2017 on) on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
Very polite friendly guy
Delivery Punctuality Comments
Late morning delivery
Overall Punctuality Comments
Late morning delivery
Cleanliness Comments
Drove the car to my house but got the car washed local to me, it was spotless on delivery
Damage Comments
Perfect!
Dealer Service Comments
Happy with dealer service
Overall Comments
Pre-called 60 mins before delivery. Dealt with the formalities efficiently
Delivery Communication Comments
Good response time but massive issues, please read the email trail on your system
Missing Comments
No seperate warranty book but covered in handbook. No service book, but I believe records are kept online for Jaguar. No copy of delivery note left
Improvements
On transporter would have been preferred
Kia Sportage Estate
Bertie Burton
21/01/2019
21/01/2019
8 / 10
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Bertie Burton of Cambridge, who had a new Bronze Kia Sportage Diesel Estate (2018 on) on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
very friendly chap and great communication
Delivery Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Overall Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Cleanliness Comments
the car was not washed before it arrived, apparently there were no power washers at the dealership that were working. There was still some tape left on the bonnet from where it had been wrapped up. No car mats. I would have expected paper floor mats to protect from the muddy foot prints.
Improvements
nothing
Peugeot 2008 Estate
Pedro Guerreiro Fernandes
16/01/2019
16/01/2019
8 / 10
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Pedro Guerreiro Fernandes of Reigate, who had a new Nera Black Peugeot 2008 Estate (2016 on) on 16/01/2019
Overall: 8 / 10
Improvements
nothing much to point out
Skoda Kodiaq Estate
Joe Mosley
15/01/2019
15/01/2019
8 / 10
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Joe Mosley of Fernhurst, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 15/01/2019
Overall: 8 / 10
Dealer Service Comments
If you include the notifications about late delivery....not quite so happy with the dealer.
Improvements
Not sure what you could have done, must be awkward when dealer delivers later than expected. Personally i prefer the no bullshit, straight up honest news so that i can plan accordingly. I appreciated getting an honest answer from Adrian and you guys have always been awesome about updating me. I got the car in the end and im happy with it.
Skoda Octavia
Brian Watson
22/11/2018
22/11/2018
6 / 10
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Delivery Communication Comments
Brian Watson of Corbridge, who had a new Silver Skoda Octavia Hatchback (2017 on) on 22/11/2018
Overall: 6 / 10
Dealer Service Comments
Don't know who the dealer is it all went through the delivery company which may have contributed to the delay in the SatNav SD Card
Overall Comments
The SatNav SD card was missing and took a couple of weeks to arrive
Delivery Communication Comments
The time taken to sort out the SatNav SD card was longer than one might have hoped
Missing Comments
See above SatNav Sd Card
Improvements
Including the SatNav SD Card
Mazda CX-3
Doug Johnson
16/01/2019
16/01/2019
10 / 10
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Delivery Communication Comments
Doug Johnson of Margate, who had a new Eternal Blue Mazda CX-3 Hatchback (2018 on) on 16/01/2019
Overall: 10 / 10
Delivery Person Comments
Very personable and chatty, pleasant and easy going
Delivery Punctuality Comments
Delivered at time stated
Overall Punctuality Comments
Delivered at time stated
Overall Comments
Kept notified and arrived on time
Delivery Communication Comments
Informed every step of the way
Missing Comments
The car doesn’t seem to have a service history book
Improvements
Nothing
Mini Convertible
Bruno Carrouche
16/01/2019
16/01/2019
8 / 10
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Bruno Carrouche of Dunchurch, who had a new Chili Red Mini Convertible (2016 on) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy dekivered the car. Showed all feature to driver. Even let her take roof down in rain! (women thing...)
Mini Convertible
Bruno Carrouche
16/01/2019
16/01/2019
8 / 10
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Delivery Communication Comments
Bruno Carrouche of Dunchurch, who had a new Midnight Black Mini Convertible (2016 on) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Took time to explain all feature of the car! very pleased!
Delivery Communication Comments
Dealer sent forms on the day before of delivery....very late.
Mercedes E Class Coupe
Andy Gowing
15/01/2019
15/01/2019
8 / 10
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Andy Gowing of Manchester, who had a new White Mercedes E Class Diesel Coupe (2017 on) on 15/01/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Average
Damage Comments
No
Overall Comments
Very good
Missing Comments
Previously with Mercedes there was mobile phone charging cables for IOS and android, not sure if this is standard?
Improvements
Earlier delivery and options to move the date for delivery
Suzuki Vitara Estate
Rod Meggat
14/01/2019
14/01/2019
8 / 10
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Rod Meggat of West Yorkshire, who had a new Cosmic Black Suzuki Vitara Estate (2018 on) on 14/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Overall Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Cleanliness Comments
Internally was excellent. Exterior was consistent with the 372 miles travelled for delivery
Improvements
Picky but I suppose it could have been washed. However, delivery guy not familiar with location or facilities available
Skoda Octavia Estate
Pete Zalick
11/01/2019
11/01/2019
10 / 10
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Pete Zalick of Launceston, who had a new Energy Blue Skoda Octavia Estate (2017 on) on 11/01/2019
Overall: 10 / 10
Missing Comments
The delivery person didn't know if I had break down cover and the ice scrapper in the petrol cap was missing but he wasn't sure if it should have one
Citroen C3
Jeremy Stokes
14/01/2019
14/01/2019
4 / 10
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Jeremy Stokes of Shepton Mallet , who had a new Cumulus Citroen C3 Hatchback (2016 on) on 14/01/2019
Overall: 4 / 10
Delivery Person Comments
OK I suppose, pleasant enough
Delivery Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Overall Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Cleanliness Comments
Inside immaculate outside filthy. Delivery driver said sorry
Dealer Service Comments
No communication with dealer
Overall Comments
Car dirty, no proper handover just gave me the keys and wanted to dash away
Improvements
A phone call first, a proper handover of the car and a clean car please
Nissan Qashqai
Kamilg Stogowski
28/09/2018
28/09/2018
10 / 10
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Kamilg Stogowski of Fort William, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 28/09/2018
Overall: 10 / 10
Skoda Octavia
Martin Shaw
11/01/2019
11/01/2019
8 / 10
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Martin Shaw of Bury St Edmunds, who had a new Energy blue Skoda Octavia Hatchback (2017 on) on 11/01/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful.
Delivery Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Overall Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Cleanliness Comments
Excellent condition and had been cleaned before delivery
Damage Comments
Side light/indicator misted, but has now cleared
Dealer Service Comments
After only 24 hrs everything seem to be good
Overall Comments
Asked for pm delivery but had to take extra time off work as it was delivered at 10am
Missing Comments
No wheel tools (stated on delivery note) but has a puncture kit. No service book, when delivered was told more paperwork from dealer later
Improvements
Other than delivery time, I had to make last minute arrangements to be home and take the day off work.
Mazda 6 Saloon
Jim Kendall
11/01/2019
11/01/2019
8 / 10
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Jim Kendall of Bristol, who had a new Jet Black Mazda MAZDA6 Saloon (2018 on) on 11/01/2019
Overall: 8 / 10
Cleanliness Comments
Inside spotless, but outside was dirty, which could have been from transporting, but needed to take it to a car wash.
Improvements
Just make sure outside of the car is clean prior to delivery
Volkswagen T-Roc
Alan Antunes
11/01/2019
11/01/2019
10 / 10
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Alan Antunes of Milton Keynes, who had a new Urano Grey VW T-Roc Hatchback on 11/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Hyundai Tucson Estate
Matt Gardiner
10/01/2019
10/01/2019
8 / 10
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Delivery Communication Comments
Matt Gardiner of Lincoln, who had a new Stellar Blue Hyundai Tucson Estate (2018 on) on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
Excellent gentlemen. Smartly dressed and keen to show me what he could regarding the vehicle features.
Delivery Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Overall Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Dealer Service Comments
Prompt and efficient. They do like to slap their logo on their company logo and branding on the rear of the car. Seen it in the rear window before but never on the outer body surface (boot area). Seems a little tacky in my book. But then I like a nice clean vehicle. Then again I'm not a fan of dealers using vehicles customers are paying for either outright, PCP, PHC or other as means of advertising. I was tempted to remove them at least from the outer body.
Overall Comments
The delivery was on time and early. For a delivery company to send a driver alone on a long distance expecting the customer to provide onward arrangements to get there elsewhere seems poor. There was a possibility I may have been unable to in some circumstances.
Delivery Communication Comments
Excellent on the Ling side. A little rushed on the delivery company side. No communication on the day of arrival. The vehicle just turned up.
Improvements
Seems fine as a first time user of this website. I will undoubtedly be back for more.
Volkswagen Golf
Ian Liddle
04/01/2019
04/01/2019
10 / 10
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Ian Liddle of Leeds, who had a new Indium Grey VW Golf Hatchback on 04/01/2019
Overall: 10 / 10
Delivery Person Comments
Driver was very polite and friendly
Overall Comments
Delivery was early, called before delivering
Honda CR-V Estate
10/01/2019
10/01/2019
8 / 10
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of , who had a new black Honda CR-V Estate (2018 on) on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
No comments
Delivery Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Overall Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Cleanliness Comments
As the car was driven from Bolton the outside of the car was a little dirty from the journey.
Damage Comments
No damage!
Dealer Service Comments
Can not really comment as had no contact with supplying dealer
Improvements
Nothing all went well
Ford Kuga Estate
Steph Millner
04/01/2019
04/01/2019
6 / 10
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Steph Millner of Wollaston, who had a new Shadow Black Ford Kuga Estate (2016 on) on 04/01/2019
Overall: 6 / 10
Cleanliness Comments
I've sent pictures and a further detailed message. But there were some dirt marks and oily residue left on the inside consoles and doors.
Improvements
Delivery was fine, it was a little later than originally said, but this didn't cause an issue for me on the day.
Citroen C3
David Thomas
08/01/2019
08/01/2019
8 / 10
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David Thomas of Great Malvern , who had a new Silver Citroen C3 Hatchback (2016 on) on 08/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Early delivery but time not stated in advance.
Overall Punctuality Comments
Early delivery but time not stated in advance.
Overall Comments
No real issues but could have advised me of delivery time.
Improvements
Clear delivery time window.
Mercedes A Class
Zumo Zumeris
07/01/2019
07/01/2019
10 / 10
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Delivery Communication Comments
Zumo Zumeris of Stevenage, who had a new Polar White Mercedes A Class Diesel Hatchback (2018 on) on 07/01/2019
Overall: 10 / 10
Delivery Person Comments
great attitude and polite !
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
very clean-perfect
Damage Comments
nc
Dealer Service Comments
gave me every detail about delivery and lease details
Overall Comments
Fantastic service and good info given on all controls of the vehicle
Delivery Communication Comments
communication was spot on from the dealer and as always 5 stars from Ling !
Improvements
None-the best ive had over 20 years of lease/company cars......better than BMW !
Honda HR-V (2015-18)
Sophie Mulvana
04/01/2019
04/01/2019
8 / 10
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Delivery Communication Comments
Sophie Mulvana of Peterborough, who had a new Crystal Black Honda HR-V Hatchback (2015 - 2018) on 04/01/2019
Overall: 8 / 10
Delivery Person Comments
He was a very lovely and kind man....he also smelt okay!
Delivery Punctuality Comments
He said he would arrive at 11 and it was about 11.
Overall Punctuality Comments
He said he would arrive at 11 and it was about 11.
Cleanliness Comments
Apparently they are not allowed to clean them so it was quite Grimsby from being stored not the road dirt.
Overall Comments
Really organised. I was contacted the night before and told when the car would arrive.
Delivery Communication Comments
Always updated about the delivery being on target then told when it would come and it did come at that time.
Improvements
Nothing
Citroen C3
Gareth Ruddle
04/01/2019
04/01/2019
10 / 10
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Gareth Ruddle of NORTH SHIELDS, who had a new Nera Black Citroen C3 Hatchback (2016 on) on 04/01/2019
Overall: 10 / 10
Improvements
An indication of time of delivery not just day, even if just am/pm
Skoda Kodiaq Estate
Andy Hawkin
31/12/2018
31/12/2018
10 / 10
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Andy Hawkin of Leeds, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 31/12/2018
Overall: 10 / 10
Delivery Person Comments
Very nice guy, happy to spend time going through things.
Improvements
No
Renault Captur
21/12/2018
21/12/2018
8 / 10
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of , who had a new Mercury Renault Captur Hatchback (2017 on) on 21/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Overall Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Improvements
I could have had some notice of their arrival but other than that, it was all fine.
Lexus NX Estate
Alex Gibson
21/12/2018
21/12/2018
8 / 10
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Alex Gibson of Glenrothes, who had a new Mesa Red Lexus NX Estate (2017 on) on 21/12/2018
Overall: 8 / 10
Damage Comments
As I have previously communicated the only issue is the interior should be ochre not black. Let's see what the dealer comes back with.
Volkswagen Touareg Estate
Steve Kirk
21/12/2018
21/12/2018
10 / 10
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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Volkswagen Touareg Estate
Steve Kirk
21/12/2018
21/12/2018
10 / 10
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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Skoda Octavia
Derick Wilkins
19/12/2018
19/12/2018
10 / 10
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Derick Wilkins of Congerstone, Nuneaton, who had a new white Skoda Octavia Hatchback (2017 on) on 19/12/2018
Overall: 10 / 10
Improvements
Delighted with delivery
Volvo V90 Estate
Alison Marlow
20/12/2018
20/12/2018
8 / 10
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Alison Marlow of Northampton, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 20/12/2018
Overall: 8 / 10
Delivery Person Comments
Good driver and didn't rush me even though he had another two jobs
Delivery Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Overall Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Cleanliness Comments
Driver jetwashed it locally before delivery so was pretty good considering the weather
Damage Comments
Not a mark on the car
Dealer Service Comments
Have spoken to dealer since delivery and very responsive to my queries
Overall Comments
Would have preferred it arrived in daylight
Improvements
Bottle of prosecco in the glovebox?
Audi A3 Sportback
Davina Mclean
21/12/2018
21/12/2018
10 / 10
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Davina Mclean of Glasgow , who had a new Brilliant Black Audi A3 Sportback (2016 on) on 21/12/2018
Overall: 10 / 10
Mazda CX-5 Estate
Billy Watson
20/12/2018
20/12/2018
6 / 10
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Delivery Communication Comments
Billy Watson of Glasgow, who had a new White Mazda CX-5 Estate (2017 on) on 20/12/2018
Overall: 6 / 10
Delivery Communication Comments
Message from Lings said delivery would be lunchtime / early afternoon - delivery arrived at 9,00am with no prior call ahead as agredd
Mitsubishi Outlander Estate
Allister Stevenson
19/12/2018
19/12/2018
8 / 10
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Allister Stevenson of Malvern, who had a new Atlantic Grey Mitsubishi Outlander Estate (2018 on) on 19/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Overall Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Damage Comments
It was marked on the delivery sheet before the driver left. 2 small stone chips; 1 on the nearside rear bumper between the lights and the rear wheel and one on the leading edge of the drivers door.
Seat Ibiza
Alastair Benn
18/12/2018
18/12/2018
8 / 10
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Alastair Benn of Putney, who had a new Urban Silver Seat Ibiza Hatchback (2017 on) on 18/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Overall Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Damage Comments
Other than the fault with the CDU
Overall Comments
Annoying that the CDU didn't work at the point of delivery. Fortunately resetting the fuse fixed this but I would have expected it to be picked up pre-delivery.
Improvements
Clarity on delivery time and resolution of the fault with the CDU.
Mercedes GLC Estate
Graeme Bryce
13/12/2018
13/12/2018
8 / 10
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Graeme Bryce of Wirral, who had a new Obsidian Black Mercedes GLC Estate Special Edition (2018 on) on 13/12/2018
Overall: 8 / 10
BMW X3 Estate
Jon Thewlis
14/12/2018
14/12/2018
8 / 10
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Jon Thewlis of , who had a new Black Sapphire BMW X3 Diesel Estate (2017 on) on 14/12/2018
Overall: 8 / 10
Delivery Person Comments
Nice, efficient chap. Very polite. Had other jobs to do but gave me time to properly review the paperwork and what I was signing off against.
Cleanliness Comments
Had clearly been cleaned before delivery but there was a bit of unavoidable grime on the car from the 200+ mile trip on a car transporter.
Dealer Service Comments
No direct contact with the dealer so hard to say anything other than good.
Overall Comments
Arrived at 09:30 on the planned delivery date however a bit of contact a day or two beforehand would have been appreciated.
Improvements
A bit more comms to confirm delivery - felt like I had to chase and didn't get any real confirmation until the driver rang me about 30 mins before delivery.
Renault Clio
Brandon Boniface
14/12/2018
14/12/2018
10 / 10
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Brandon Boniface of Redditch, who had a new Black Renault Clio Hatchback (2016 on) on 14/12/2018
Overall: 10 / 10
BMW 2 Series Coupe
Jenice Forde
14/12/2018
14/12/2018
10 / 10
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Jenice Forde of Ashby De La Zouch, who had a new Black Sapphire BMW 2 Series Coupe (2017 on) on 14/12/2018
Overall: 10 / 10
Improvements
Dont have the car manual book or warranty book or a copy of the delivery form, but otherwise was very good.
Mercedes E Class Estate
Paul Deaton
13/12/2018
13/12/2018
8 / 10
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Paul Deaton of Nottingham, who had a new Obsidian Black Mercedes E Class Estate (2018 on) on 13/12/2018
Overall: 8 / 10
Mercedes E Class Estate
Andy Copestake
11/12/2018
11/12/2018
10 / 10
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Delivery Communication Comments
Andy Copestake of Swindon, who had a new Cavansite blue Mercedes E Class Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Really nice person. Happy to help
Delivery Punctuality Comments
All on time. Phoned evening before to confirm time
Overall Punctuality Comments
All on time. Phoned evening before to confirm time
Cleanliness Comments
Showroom condition
Overall Comments
Came on time. Car was cleaned just before delivery. All very efficient
Delivery Communication Comments
Brilliant service all round - thank you
Improvements
Can't think of anything
Seat Arona
Lynne Thomas
29/11/2018
29/11/2018
8 / 10
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Lynne Thomas of Invergowrie, who had a new Silver Seat Arona Diesel Hatchback (2017 on) on 29/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
A time scale would have been better
Overall Punctuality Comments
A time scale would have been better
Hyundai i10
07/12/2018
07/12/2018
6 / 10
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Delivery Communication Comments
of , who had a new Phantom black Hyundai i10 Hatchback (2017 on) on 07/12/2018
Overall: 6 / 10
Delivery Person Comments
I didn't personally get to meet the chap, he was pleasant on the phone when we spoke and my partner didn't say anything bad about him so he must've been alright.
Delivery Punctuality Comments
Details given in question one about punctuality
Overall Punctuality Comments
Details given in question one about punctuality
Cleanliness Comments
Car was clean and the driver used the shoe sheet under his feet in the drivers side
Damage Comments
No damage could be seen on the night of delivery and nothing when checked in the morning either
Overall Comments
Driver was delayed and arrangements had to be made for my partner to come home as I had to go out to an event which was pre arranged and couldn't wait in any longer. The driver Clive did keep me informed but only when it was the time he'd previously stated the car would arrive.
Example:
Original delivery slot 9-12
Call time 9:46 Clive called and advised they would be with me 15:00-15:30
Call time 15:14 Clive called to say they'd been delayed and would be with me 18:00-18:30
Call time 18:45 Clive called to tell me he'd been delayed further and would be with me 19:30-19:45
Delivery Communication Comments
Details of conversations given in question 1
Improvements
I know delays occur but being kept informed before the time for delivery had arrived would have been better
Volvo V90 Estate
Marshall Chapman
11/12/2018
11/12/2018
10 / 10
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Marshall Chapman of Sutton On Sea, Lincolnshire, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful fella!
Improvements
It was no problem at all v smooth!
Volkswagen Tiguan Estate
Gareth Morgan
10/12/2018
10/12/2018
10 / 10
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Gareth Morgan of Cardiff, who had a new Deep Black Metallic VW Tiguan Diesel Estate (2016 on) on 10/12/2018
Overall: 10 / 10
Overall Comments
The car was clean, the delivery driver was friendly and helpful.
Ford Focus
Lee Mcgill
10/12/2018
10/12/2018
8 / 10
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Lee Mcgill of Gateshead, who had a new Silver Ford Focus Hatchback (2018 on) on 10/12/2018
Overall: 8 / 10
Dealer Service Comments
There was a mistake with the colour of the car I’d initially applied for. I then had to change to a colour I was less keen on
Improvements
Given a time for delivery or an hours notice when the car would be delivered
Skoda Octavia Estate
James Wadham
28/11/2018
28/11/2018
10 / 10
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James Wadham of Newton Abbot, who had a new Black Skoda Octavia Estate (2017 on) on 28/11/2018
Overall: 10 / 10
Delivery Person Comments
Very good. They had the time to show us around the car and explain all the buttons.
Overall Comments
Very good communication prior to delivery and arrived on time
Missing Comments
There was no service book but I think this is now electronic??
Kia Optima Estate
David Jarrom
30/11/2018
30/11/2018
8 / 10
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David Jarrom of Cardiff, who had a new Midnight black Kia Optima Diesel Sportswagon (2018 on) on 30/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
Delivery time arranged by phone the day before delivery.
Overall Punctuality Comments
Delivery time arranged by phone the day before delivery.
Improvements
nothing
Seat Ateca Estate
Kerry McClelland
03/12/2018
03/12/2018
8 / 10
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Kerry McClelland of Loughborough, who had a new Black Magic Seat Ateca Diesel Estate (2016 on) on 03/12/2018
Overall: 8 / 10
Cleanliness Comments
It had been driven to me on a rainy day down the motorway.
Missing Comments
he took the deleivery note but i took a picture
Volvo V60 Estate
Peter Lin
05/12/2018
05/12/2018
8 / 10
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Peter Lin of Malmesbury, who had a new Ice White Volvo V60 Sportswagon (2019 on) on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Good
Improvements
Igood enough
Seat Leon Estate
Mark Brown
05/12/2018
05/12/2018
8 / 10
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Delivery Communication Comments
Mark Brown of Gillingham, who had a new Mediterranean Blue Seat Leon Sport Tourer (2016 on) on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. Very nice guy, very pleasant.
Delivery Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Overall Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Cleanliness Comments
Unfortunately the car was a little dirty but I guess that was to be expected having been driven down from Sheffield in the morning, on a very wet and miserable day.
Damage Comments
No damage :)
Dealer Service Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Overall Comments
Very happy with the delivery process. From start to finish, all went like clockwork (unlike getting the damn car from the manufacturer to the dealer !!)
Delivery Communication Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Missing Comments
Just lacking a copy of the delivery form? Not sure whether I was due to get one anyway?
Improvements
Nothing else for me to add. All good.
Citroen C3 Aircross
Dawn Hand
05/12/2018
05/12/2018
10 / 10
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Delivery Communication Comments
Dawn Hand of Crewe, who had a new Cosmic Silver Citroen C3 Aircross Hatchback (2017 on) on 05/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful and a very nice man, infact he smelled great
Delivery Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Comments
Brilliant
Delivery Communication Comments
called the day before
Jaguar E-Pace Estate
Lynne Hayes
30/11/2018
30/11/2018
8 / 10
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Lynne Hayes of Ongar, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 30/11/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant and thorough
Volkswagen Golf
Jules Banks
05/06/2018
05/06/2018
10 / 10
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Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback on 05/06/2018
Overall: 10 / 10
Ford Fiesta
Sharon Kidd
03/12/2018
03/12/2018
8 / 10
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Delivery Communication Comments
Sharon Kidd of Forfar, who had a new Black Ford Fiesta Hatchback (2017 on) on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
Fred was friendly, helpful and very professional.
Delivery Punctuality Comments
The car was delivered at 8 am. Fantastic!
Overall Punctuality Comments
The car was delivered at 8 am. Fantastic!
Cleanliness Comments
Fred took the car to be washed before it was delivered to me so it arrived nice and shiny.
Damage Comments
Just a few small scratches on the bonnet and bumper at the back. I think just from being driven up to be delivered. Don’t think that could have been avoided especially at this time of year.
Dealer Service Comments
I’m being harsh here. Only issue was the registration.
Overall Comments
Delivered on my preferred date. A bit of confusion regarding the registration and was only made aware of this when the driver went to collect my car to deliver it. They did however phone me on the Saturday after I requested to help resolve the issue.
Delivery Communication Comments
Very Good communication from you and the delivery man. The dealer could have been a bit more organised in letting me know about the change of registration.
Missing Comments
The owners manual is there but no service book. I took a photo of the delivery form.
Improvements
Nothing. Spot on as usual Ling!
Hyundai i10
Dan Saxton
29/11/2018
29/11/2018
4 / 10
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Delivery Communication Comments
Dan Saxton of Pontyclun, who had a new Phantom Black Hyundai i10 Hatchback (2017 on) on 29/11/2018
Overall: 4 / 10
Delivery Person Comments
The man who arrived was lovely... no problems with him personally.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Cleanliness Comments
Car was clean enough - it was a rotten day so it was a bit muddy from the motorway but completely acceptable given the weather!
Damage Comments
The car looked as beautiful as any Hyundai i10 could.
Dealer Service Comments
Not sure what else I can comment on other than the delivery - the car works though, so YAY for that.
Overall Comments
Delivery booked for 8am to 1pm. Rec'd phone call at 12.44pm from the driver saying he would be with me between 3.30pm and 4pm. Was later advised (by your team) that they wouldn't make it at all that day. Delivery was re-booked for 17th December but a different driver turned up unannounced the next morning. Worst part of the process!
Delivery Communication Comments
You were good. The dealer was pants.
Missing Comments
There weren't any floor mats, but I've never had a lease car before so I'm not sure if there usually are or not.
Improvements
Delivery was a farce, but not your fault.
Ford Kuga Estate
Milo Michalik
03/12/2018
03/12/2018
8 / 10
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Milo Michalik of Henley On Thames, who had a new Chrome Blue Ford Kuga Estate (2016 on) on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
He didn't seem to care much. He didn't show me a delivery note, I found later in the car. He forgot to give me keys, I had to chase him.
Cleanliness Comments
The boot could be hoovered.
Missing Comments
Nothing that comes to my mind
Improvements
The delivery man could be more focused on his job
Citroen C3 Aircross
Sam Langdon
03/12/2018
03/12/2018
8 / 10
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Sam Langdon of Milton Keynes , who had a new Cosmic Silver Citroen C3 Aircross Hatchback (2017 on) on 03/12/2018
Overall: 8 / 10
Improvements
Given a time slot of delivery
Seat Arona
Lauren Needham
09/11/2018
09/11/2018
8 / 10
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Lauren Needham of Huddersfield, who had a new Desire Red Seat Arona Hatchback (2017 on) on 09/11/2018
Overall: 8 / 10
Nissan Qashqai
Clare Neale
30/11/2018
30/11/2018
10 / 10
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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018
Overall: 10 / 10
Delivery Person Comments
very polite and professional
Delivery Punctuality Comments
0745 delivery
Overall Punctuality Comments
0745 delivery
Cleanliness Comments
clean
Overall Comments
arrived at 7.45 am which was great for me
Missing Comments
CAR Matts
Volkswagen Golf
Dave Milligan
16/11/2018
16/11/2018
6 / 10
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Dave Milligan of Sunderland, who had a new White VW Golf Diesel Hatchback (2017 on) on 16/11/2018
Overall: 6 / 10
Delivery Person Comments
the guy was in such a hurry to get away
Cleanliness Comments
delivered on a wet morning
Improvements
its a car, it was delivered. Free cup cake next time
Audi A1 Sportback (2014-18)
Samantha Samuel
22/11/2018
22/11/2018
8 / 10
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Samantha Samuel of Glasgow, who had a new White Audi A1 Sportback (2014 - 2018) on 22/11/2018
Overall: 8 / 10
Improvements
I asked a few times for the car registration so I could insure the car but I never got it from yourselves. I actually got it from the guy who delivered it.Just as well because the transporter could not get in my street so he had to park half a mile away and I had to drive it back myself.
BMW 4 Series Gran Coupe
Carl Leavy
27/11/2018
27/11/2018
6 / 10
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Delivery Communication Comments
Carl Leavy of Gloucester, who had a new White BMW 4 Series Gran Coupe (2014 on) on 27/11/2018
Overall: 6 / 10
Delivery Person Comments
Handover and paperwork by the driver was professional and efficient
Delivery Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Overall Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Damage Comments
None that I could see but it was difficult to have a detailed look as it was raining heavily the driver did not this on the paperwork
Still not had chance to have a good look as I've not seen the car in daylight since!
Dealer Service Comments
As you know we were expecting a 68 plate car not a four month old 18 plate car I feel we were stitched up by the dealer
Very disappointed :-(
Overall Comments
Delivery was fine
Delivery Communication Comments
Good communication from lings poor communication from the dealer
Missing Comments
Not sure about warranty book will have to check
Improvements
For me it was just delivery communication from the dealer
Ford Kuga Estate
Jon Cherry
28/11/2018
28/11/2018
6 / 10
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Jon Cherry of Tempsford, who had a new Chrome Blue Ford Kuga Estate (2016 on) on 28/11/2018
Overall: 6 / 10
Cleanliness Comments
Interior had a few scuffs and the exterior was dirty from the winter roads (not much you can do about that though!)
Improvements
Nothing really to improve.
Ford Kuga Estate
Lisa Wright
23/11/2018
23/11/2018
4 / 10
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Delivery Communication Comments
Lisa Wright of Norwich, who had a new Black Ford Kuga Diesel Estate (2016 on) on 23/11/2018
Overall: 4 / 10
Delivery Person Comments
Ok, nothing amazing. We had to call for his taxi to collect him.
Delivery Punctuality Comments
We asked for after 1pm and it was (5pm)
Overall Punctuality Comments
We asked for after 1pm and it was (5pm)
Cleanliness Comments
Please see above comments. I had to clean it myself on the Saturday a day after delvery
Overall Comments
We knew the car would be driven to us but it had loads of hand print marks/smears over it, inside of the windscreen hadn't been cleaned. There was an empty Macd's cup and rubbish under the passenger seat. The dealership was in Leicester I believe and the car had 180 miles on when delivered - Norwich to Leicester is less than 180 miles...
Delivery Communication Comments
Ling great, dealer we heard nothing from at all
Seat Leon
Will Rye
20/11/2018
20/11/2018
8 / 10
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Will Rye of Winchester, who had a new Magnetic Grey Seat Leon Hatchback (2016 on) on 20/11/2018
Overall: 8 / 10
Delivery Person Comments
Very polite, offered to run me through everything and immediately gave me key & spare.
Delivery Punctuality Comments
Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.
Overall Punctuality Comments
Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.
Cleanliness Comments
Expected worse but the car looked like it hadn't been driven the distance. There was some grease or similar underneath the bottom of passenger window seal.
Dealer Service Comments
Zero communication regarding major changes to the car from order to delivery. Not sure whether I should have expected that from leasing or not but I had to find these changes out myself via forums. Different engine, gearbox, badging, dashboard etc
Improvements
Nothing - delivery was smooth :)
Nissan Qashqai
23/11/2018
23/11/2018
8 / 10
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of , who had a new Gun Metallic Nissan Qashqai Hatchback (2017 on) on 23/11/2018
Overall: 8 / 10
Cleanliness Comments
Obviously would have been better if it hadn't been driven form the dealers.
Dealer Service Comments
Never really heard from them, should I have done?
Overall Comments
Nice guy. Rang 30 minutes before delivery.
Improvements
Deliver it on a truck, so it wasn't driven.
Audi A6 Estate
27/11/2018
27/11/2018
8 / 10
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of , who had a new Brilliant Black Audi A6 Diesel Avant (2018 on) on 27/11/2018
Overall: 8 / 10
Delivery Person Comments
Polite & knowledgeable
Delivery Punctuality Comments
Delivery was supposed to be between 0900 & 1300. He arrived at 1730
Overall Punctuality Comments
Delivery was supposed to be between 0900 & 1300. He arrived at 1730
Cleanliness Comments
Very good inside but was not cleaned outside. Irt was late and raining in any case
Dealer Service Comments
Didn't really engage with the dealer
Overall Comments
Delivered on the day no damage to the car
Improvements
Arrived on time
Citroen Grand C4 Spacetourer Estate
Keith Kelsey
23/11/2018
23/11/2018
8 / 10
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Keith Kelsey of Crowborough, who had a new Blue Citroen Grand C4 Spacetourer Diesel Estate (2018 on) on 23/11/2018
Overall: 8 / 10
Dealer Service Comments
The delivery driver texted and called me today (26/11/18) to apologise as he hadn't paid the Dartford crossing toll charge so I will be getting a penalty notice which I then have to send them a code to pay it!
They could have supplied a delivery form indicating exactly what was being delivered.
Volkswagen Touran Estate
Howard Hardy
26/11/2018
26/11/2018
10 / 10
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Howard Hardy of Stalybridge, who had a new Special solid - white VW Touran Diesel Estate (2015 on) on 26/11/2018
Overall: 10 / 10
Improvements
Delivery was perfect
Volkswagen Golf
Martin Maloney
26/11/2018
26/11/2018
8 / 10
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Martin Maloney of London, who had a new Indium Grey VW Golf Diesel Hatchback (2017 on) on 26/11/2018
Overall: 8 / 10
BMW i3
09/11/2018
09/11/2018
10 / 10
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of , who had a new Capparis White BMW i3 Hatchback (2017 on) on 09/11/2018
Overall: 10 / 10
Delivery Punctuality Comments
He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).
Overall Punctuality Comments
He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).
Dealer Service Comments
I've not had any dealings with the dealer - but the free cable makes me think good things about them.
Missing Comments
In fact, they threw in an extra charging cable (around £150) and some mats.
Volkswagen Polo
Shelley Lindfield
19/11/2018
19/11/2018
10 / 10
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Shelley Lindfield of Colwyn Bay, who had a new Pure White VW Polo Hatchback on 19/11/2018
Overall: 10 / 10
Skoda Karoq Estate
Dirk Russell
23/11/2018
23/11/2018
8 / 10
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Dirk Russell of Winchester, who had a new Quartz Grey Skoda Karoq Diesel Estate (2017 on) on 23/11/2018
Overall: 8 / 10
Volvo XC90 Estate
Jamie Maitland
21/11/2018
21/11/2018
8 / 10
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Jamie Maitland of Chorley, who had a new Bursting Blue Volvo XC90 Diesel Estate (2015 on) on 21/11/2018
Overall: 8 / 10
Cleanliness Comments
Some foot print marks on both driver and passenger side, car also had some dirty marks on outside
Improvements
Car could have been spotless on arrival, also in an ideal world wouldn’t have been driven for 200 milea
Seat Arona
Paula Houston
20/11/2018
20/11/2018
6 / 10
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Delivery Communication Comments
Paula Houston of Westhill, who had a new Desire Red Seat Arona Hatchback (2017 on) on 20/11/2018
Overall: 6 / 10
Delivery Person Comments
Very sweet smelling - I don’t really how else to comment on body odour ....!
Delivery Punctuality Comments
Notice was given by driver of when he was arriving on the day
Overall Punctuality Comments
Notice was given by driver of when he was arriving on the day
Damage Comments
Although delivered in rain and still raining so paintwork hasn’t yet been properly viewed without raindrops
Dealer Service Comments
Order not fulfilled in relation to colour and two month wait (despite the loan car given) was inconvenient as I had to schedule three collection and delivery days from work instead of one and still do not have first choice colour is vehicle - orange and grey - even though the red was offered as the quickest alternative when the September delivery date was missed. The loan cars were appreciated however once the order error had been communicated to me.
Overall Comments
Not delivery drivers fault but only quarter tank of fuel despite broker advising the car mats and a fuel tank of petrol would be provided as regards goodwill gesture towards problems with order. Also front passenger car mat does not fit footwell as mats are not Arona mats
Delivery Communication Comments
However, communication direct from dealer could have been better regarding terms and conditions surrounding the loaned hire car (£1000 insurance excess etc) and the legal status/written contractual evidence of the delear’s contribution in relation to the finance agreement initial payment arrangements
Missing Comments
Apart from a fitting front passenger car mat and full tank of petrol as mentioned above, not sure what any warranty book would look like or whether every new car has one....there doesn’t seem to be one separate from the handbook
Improvements
Communicated with delivery driver that I should have been given a full tank of petrol and not a quarter tank at the very least as the promised goodwill gesture for all yeh inconvenience.
Volvo XC90 Estate
Stuart Cartwright
17/11/2018
17/11/2018
10 / 10
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Delivery Communication Comments
Stuart Cartwright of Bolton, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 17/11/2018
Overall: 10 / 10
Delivery Person Comments
I collected the car at the dealership. I could not find fault with the presentation of the dealer or the premises.
Delivery Punctuality Comments
A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.
Overall Punctuality Comments
A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.
Dealer Service Comments
Despite having ordered the wrong interior colour, the dealer did everything possibe to remedy the situation. Not least providing a courtesy car whilst waiting for a new car to be ordered and delivered. On reflection, the dealer experience was excellent.
Overall Comments
Excellent. I collected the car from the dealership who were faultless.
Delivery Communication Comments
Can't find any faults.
Improvements
Nothing :)
Hyundai Ioniq
Jeff Arthur
15/11/2018
15/11/2018
8 / 10
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Jeff Arthur of Mansfield, who had a new Phantom Black Hyundai Ioniq Hatchback (2016 on) on 15/11/2018
Overall: 8 / 10
Cleanliness Comments
couple of shoe scrapes on drivers door pocket, rest immaculate
Damage Comments
tiny, tiny hardly there at all scratch on door sill
Improvements
free beer
Kia Sportage Estate
Elaine Dyer
14/11/2018
14/11/2018
8 / 10
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Elaine Dyer of Silverstone, who had a new Infra Red Kia Sportage Diesel Estate (2018 on) on 14/11/2018
Overall: 8 / 10
Cleanliness Comments
It was a long drive from Durham, but the driver stopped and gave it a clean on the way. Some dirt on the carpet on both sides of the front, indicating there may have been a passenger in the car but that's far from certain. Generally fine
Dealer Service Comments
I had no contact with the dealer
Improvements
Nothing
Alfa Romeo Stelvio Estate
Stewart Galloway
15/11/2018
15/11/2018
8 / 10
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Delivery Communication Comments
Stewart Galloway of Ryton, who had a new Red Alfa Romeo Stelvio Estate Special Edition (2017 on) on 15/11/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful
Delivery Punctuality Comments
Arrived earlier than expected
Overall Punctuality Comments
Arrived earlier than expected
Cleanliness Comments
Would have been very good but having been driven for 187miles was not as clean as it should have been
Delivery Communication Comments
Good communication from ling and team pretty poor from dealer as had no contact not even an eta call
Improvements
Delivered via a trailer would be better for cleaness and that new car feel
Skoda Superb
Mark Granger
14/11/2018
14/11/2018
8 / 10
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Mark Granger of Wincanton, who had a new Energy Blue Skoda Superb Hatchback (2015 on) on 14/11/2018
Overall: 8 / 10
Missing Comments
No floor mats.
Skoda Octavia Estate
Stu Johnson
08/11/2018
08/11/2018
8 / 10
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Stu Johnson of Staplehurst, who had a new Quartz Grey Skoda Octavia Estate (2017 on) on 08/11/2018
Overall: 8 / 10
Dealer Service Comments
No communication from them but personally I didn't need anything from them as you did that...
Improvements
Free sweets
Seat Arona
Gayna Deacon
12/11/2018
12/11/2018
8 / 10
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Delivery Communication Comments
Gayna Deacon of Pickering, who had a new Urban Silver Seat Arona Hatchback (2017 on) on 12/11/2018
Overall: 8 / 10
Delivery Person Comments
Very professional. Knew his stuff.
Delivery Punctuality Comments
Arrived very close to ETA.
Overall Punctuality Comments
Arrived very close to ETA.
Damage Comments
Some small marks to the paintwork on the front right driver side of the vehicle.
Overall Comments
On time and called ahead to advise of an ETA.
Delivery Communication Comments
Can't fault the communication and customer service.
Missing Comments
There isn't a separate service log - maybe Seat don't produce such a booklet?
Skoda Karoq Estate
Ant Melia
08/11/2018
08/11/2018
6 / 10
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Delivery Communication Comments
Ant Melia of Malvern, who had a new Business Grey Skoda Karoq Diesel Estate (2017 on) on 08/11/2018
Overall: 6 / 10
Delivery Person Comments
Pleasant but was difficult to understand. Mumbled.
Delivery Punctuality Comments
As above.
Overall Punctuality Comments
As above.
Cleanliness Comments
No issues.
Damage Comments
Was delivered in the dark and rain.
Dealer Service Comments
Although the wrong colour, sent items as a gesture.
Overall Comments
Turned up more than 4 hours outside the planned window
Delivery Communication Comments
Little bit of chasing to form up a date and time.
Improvements
Delivery on time and daylight.
Mercedes E Class Estate
Ian Rowley
09/11/2018
09/11/2018
10 / 10
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Ian Rowley of Stoke On Trent, who had a new Selenite Grey Mercedes E Class Diesel Estate (2016 on) on 09/11/2018
Overall: 10 / 10
Missing Comments
Electronic Delivery
Skoda Karoq Estate
Debs Mills
09/11/2018
09/11/2018
8 / 10
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Debs Mills of Caerphilly, who had a new Solid White Skoda Karoq Diesel Estate (2017 on) on 09/11/2018
Overall: 8 / 10
Volvo XC40 Estate
Chris Wright
08/11/2018
08/11/2018
10 / 10
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Chris Wright of Shrewsbury, who had a new Osmium Grey Volvo XC40 Estate (2018 on) on 08/11/2018
Overall: 10 / 10
Overall Comments
Delivered on time by a very polite and helpful Michael. He showed me the controls and other aspects of the car. Good man!
Improvements
Nothing
Volkswagen Golf
Lou Lightley
07/11/2018
07/11/2018
8 / 10
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Lou Lightley of Bedlington, who had a new Urano Grey VW Golf Hatchback on 07/11/2018
Overall: 8 / 10
Delivery Person Comments
Excellent absolutely spot on very friendly and helpful
Delivery Punctuality Comments
Expected at 1pm didn’t arrive till 4.30
Overall Punctuality Comments
Expected at 1pm didn’t arrive till 4.30
Cleanliness Comments
Inside immaculate few splashes/dust marks to exterior due to bad weather conditions
Overall Comments
Would have been better but unfortunately delay in car arriving due to breakdown of delivery vehicle
Improvements
Nothing my only issue has been delay in getting previous lease vehicle collected to coincide with new vehicles delivery
Seat Arona
Abigail Kirk
05/11/2018
05/11/2018
6 / 10
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Delivery Communication Comments
Abigail Kirk of Telford, who had a new Nevada White Seat Arona Hatchback (2017 on) on 05/11/2018
Overall: 6 / 10
Delivery Punctuality Comments
Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated
Overall Punctuality Comments
Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated
Damage Comments
One small chip. Noted on the delivery driver's notepad.
Dealer Service Comments
AS above
Overall Comments
The car was due to be delivered on 26th October 2018. Despite having taken the day off work the delivery did not take place and Ling Cars were not advised of this until approximately 4.45 pm. Furthermore as an apology the dealer advised the car would be delivered with a full tank of fuel. This did not happen. The delivery driver showed me their instruction and there was no instruction for this to happen. Fortunately, the dealership have to make amends sent a hamper,
Delivery Communication Comments
Ling Cars were excellent
Missing Comments
Warranty book/service history book
Improvements
Deliver on the day agreed.
Ford Kuga Estate
Emma Mitchell
06/11/2018
06/11/2018
10 / 10
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Emma Mitchell of Cheshunt Herts, who had a new Magnetic Ford Kuga Estate (2016 on) on 06/11/2018
Overall: 10 / 10
Damage Comments
Small scratch
Jaguar XF Saloon
Jeff Carson
05/11/2018
05/11/2018
8 / 10
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Delivery Communication Comments
Jeff Carson of Hemel Hempstead, who had a new Santorini Black Jaguar XF Saloon (2015 on) on 05/11/2018
Overall: 8 / 10
Overall Comments
Bacause it took them so long to actually deliver, and having originally offered Friday 2nd as a date which I accepted, they then said their slots were full! The driver actually told me that he drove the car south from the dealer on Friday anyway!
Delivery Communication Comments
As above, dealer took too long to deliver after receiving the car, and we had to chase for updates regularly.
Improvements
Choose a better dealer - I guess the reality is that its out of your control!
Kia Sportage Estate
Donna Valentine
06/11/2018
06/11/2018
8 / 10
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Donna Valentine of Manchester, who had a new Gun Metal Kia Sportage Estate (2018 on) on 06/11/2018
Overall: 8 / 10
Improvements
Friendly delivery man, he wasn’t very talkative and would of been nice to show me around the car
Volkswagen T-Roc
Katherine Conway
05/11/2018
05/11/2018
10 / 10
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Katherine Conway of Keighley, West yorkshire , who had a new Deep Black VW T-Roc Diesel Hatchback (2017 on) on 05/11/2018
Overall: 10 / 10
Delivery Person Comments
He smelt lovely! Very friendly and helpful
Cleanliness Comments
It was perfect. Dazzling!
Overall Comments
Excellent - friendly driver - arrived exactly at the time specified
Missing Comments
No service book, but it might all be online now
Improvements
Nothing - it was perfect
Peugeot 3008 Estate
Paul Yore
03/11/2018
03/11/2018
4 / 10
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Delivery Communication Comments
Paul Yore of Alnwick, who had a new Pearl White Peugeot 3008 Diesel Estate (2016 on) on 03/11/2018
Overall: 4 / 10
Delivery Person Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Delivery Punctuality Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Overall Punctuality Comments
Arranged my own delivery due to exorbitant rate quoted by dealer.
Cleanliness Comments
Had to clean and hoover drivers footwell, pedals as very dirty.
Damage Comments
Already submitted warranty claim for poor workmanship of rear middle seat - not picked up by dealer during PDI?
Dealer Service Comments
For the reasons already given, not impressed with this dealer.
Overall Comments
Not impressed with condition of interior of car or response from dealer to my complaint about this. (Have already supplied photos related to this.)
Delivery Communication Comments
n/a no comms from dealer all updates from Lings Cars
Missing Comments
Missing dashboard component and car mats - later found in bag in boot and had to be fitted by myself!
Improvements
Lingscars - nothing, the dealership - a more competitive rate for trailer delivery.
Audi A6 Saloon
Justin Healey
30/10/2018
30/10/2018
8 / 10
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Justin Healey of Henley On Thames, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 30/10/2018
Overall: 8 / 10
Cleanliness Comments
Could have done with a outside clean was on the back of a lorry but just a very minor point!
Nissan Juke
Jason Living
02/11/2018
02/11/2018
8 / 10
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Jason Living of Bedale, who had a new Black Nissan Juke Hatchback (2014 on) on 02/11/2018
Overall: 8 / 10
Cleanliness Comments
I had told them where the nearest garage was with a jet wash but they didn't go there at all.
Skoda Karoq Estate
Nick Dark
31/10/2018
31/10/2018
8 / 10
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Nick Dark of DEVIZES, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 31/10/2018
Overall: 8 / 10
Improvements
My expectations were met - or even exceeded - regarding delivery.
My only concerns about the whole process were the lack of the usual [1] Yuan notes and [2] ginseng (?) flavoured sweets!
Honda Jazz
31/10/2018
31/10/2018
10 / 10
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of , who had a new Red Honda Jazz Hatchback (2017 on) on 31/10/2018
Overall: 10 / 10
Seat Ibiza
Claire Ferguson
31/10/2018
31/10/2018
10 / 10
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Claire Ferguson of Warrington, who had a new Blue Seat Ibiza Hatchback (2017 on) on 31/10/2018
Overall: 10 / 10
Improvements
Nothing. Excellent service
Nissan Juke
Chris Cox
30/10/2018
30/10/2018
8 / 10
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Chris Cox of Sheffield, who had a new Blade Silver Nissan Juke Hatchback (2014 on) on 30/10/2018
Overall: 8 / 10
Kia Sportage Estate
John Nicholas
25/10/2018
25/10/2018
8 / 10
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John Nicholas of Coventry, who had a new Dark Penta Metal Kia Sportage Estate Special Edition (2018 on) on 25/10/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly and kept in touch throughout the day
Delivery Punctuality Comments
Arrived at 6:30pm
Overall Punctuality Comments
Arrived at 6:30pm
Overall Comments
Car arrived at 6:30pm in the dark so inspecting was tricky
Jaguar XF Saloon
Neil Wood
24/10/2018
24/10/2018
8 / 10
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Neil Wood of Beckenham , who had a new Firenze Red Jaguar XF Diesel Saloon (2015 on) on 24/10/2018
Overall: 8 / 10
Missing Comments
Do not appear to have a warranty book
Improvements
Provide information such as an am or pm delivery time slot
Volvo V90 Estate
Shaun Burford
22/10/2018
22/10/2018
10 / 10
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Shaun Burford of FAVERSHAM, who had a new Crystal White Volvo V90 Estate Special Editions (2018 on) on 22/10/2018
Overall: 10 / 10
Mercedes E Class Estate
Steve Williams
12/10/2018
12/10/2018
8 / 10
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Steve Williams of Warrington, who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 12/10/2018
Overall: 8 / 10
Delivery Person Comments
He contacted me to get my preferred delivery time and arrived early. He was enthusiastic about his job and was generally very pleasant.
Delivery Punctuality Comments
Arrived early.
Overall Punctuality Comments
Arrived early.
Cleanliness Comments
Clean, however some of the protective plastics over metal scuff plates were missing and there was damage to the interior door card where a shoe/boot has chipped the plastic. Also there was no Mercedes extras included to make the experience any different than getting a Kia delivered. Would have been nice to get a key ring, a cap or a brolly in the boot for instance.
Damage Comments
Minor scuff/chip to the drivers door card from a shoe or boot.
Dealer Service Comments
They had many weeks to ensure that the books were included with the car for delivery but they failed. This is my experience with Mercedes in other deals too, in comparison to Audi they are lacking.
Overall Comments
Very basic, nothing to distinguish between receiving a Mercedes or a Kia.
Missing Comments
Only the books. Oh and there's no CD player if that counts - I was surprised and a bit annoyed if i'm honest!
Improvements
arrange a brand specific experience that befits the luxury upmarket image of MB
Kia Sportage Estate
Ray Rooks
23/10/2018
23/10/2018
10 / 10
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Ray Rooks of London, who had a new Fusion White Kia Sportage Diesel Estate (2018 on) on 23/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
Called to say what time he expected to arrive
Overall Punctuality Comments
Called to say what time he expected to arrive
Overall Comments
Delivery driver very efficient
Improvements
Keep doing the same
Very good service
Hyundai Ioniq
Gareth Barker
17/10/2018
17/10/2018
10 / 10
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Gareth Barker of Preston, who had a new Platinum silver Hyundai Ioniq Hatchback (2016 on) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Friendly and good communication
Overall Comments
As described.
Skoda Octavia Estate
Gerard Visser
17/10/2018
17/10/2018
10 / 10
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Delivery Communication Comments
Gerard Visser of Sittinbgbourne, who had a new Black Skoda Octavia Estate (2017 on) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
The delivery driver showed me around the car and wxplained the basic workings to me.
Delivery Punctuality Comments
The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.
Overall Punctuality Comments
The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.
Cleanliness Comments
The car was delivered on a flat bed truck. The car was spotless, inside and out. A paper protector was used to protect the driver's footwell from dirt.
Damage Comments
The car was in pristine condition inside and out.
Dealer Service Comments
None.
Delivery Communication Comments
Comms between Ling and her team and myself has been excellent. Always prompt responses to me queries. When it appeared that after a 3 month wait my order would at least be another 2-3 months, Ling her her time helped me getting a car earlier and managed the source the same car and spec, which had been a cancelled order. Brillant service. Regarding the dealer: Comms via Lings, but all very prompt. Could not have delivered the car any faster and the car was prepped very well indeed.
Missing Comments
On the contrary. Items were in the car I did not expect: A 2 sided boot mat (carpet/rubberised), a umbrella under the passenger seat and a iPod holder (Comfort pack, I believe). Also the SatNav had already beenstalled and with the latest map. Marvellous!
Mazda 2
Becki Hall
19/10/2018
19/10/2018
10 / 10
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Becki Hall of Lancing, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 19/10/2018
Overall: 10 / 10
Delivery Person Comments
Really nice bloke - has to wait around for me to finish nursery run, was friendly to my son and really helpful and knowledgeable.
Delivery Punctuality Comments
Called the day before to let us know approximate time (9am) and came exactly when he said he would.
Overall Punctuality Comments
Called the day before to let us know approximate time (9am) and came exactly when he said he would.
Cleanliness Comments
Car was washed up the road prior to delivery and was beautiful and clean inside and out.
Damage Comments
Car inspected - no damage seen.
Overall Comments
whole thing was easy and a good experience
Improvements
Nothing - it was all absolutely painless and went brilliantly
Nissan Juke
Rhi Davies
18/10/2018
18/10/2018
8 / 10
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Rhi Davies of Cardiff, who had a new Pearl Black Nissan Juke Hatchback (2014 on) on 18/10/2018
Overall: 8 / 10
Delivery Person Comments
The gentleman was lovely and had travelled a long way to deliver the car.
Cleanliness Comments
The car had dirty scuff marks inside but these came away easily. The outside had been washed however it was full of water marks.
Damage Comments
There was a scratch on the boot which I noted with the delivery person. However, on inspection today when the sun was not shining on car there seems to be another scratch and a dent by the petrol cap.
Overall Comments
A seamless process that worked well for me as a customer.
Missing Comments
There were no mats in the car which I thought were standard. Also the delivery driver said he was going to email the completed delivery form - I have not received this yet.
Kia Stonic Estate
Des Mart
18/10/2018
18/10/2018
8 / 10
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Des Mart of Gainsborough, who had a new Graphite Kia Stonic Diesel Estate (2017 on) on 18/10/2018
Overall: 8 / 10
Improvements
Nothing
Skoda Octavia
Gregor McInnes
18/10/2018
18/10/2018
10 / 10
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Gregor McInnes of Larbert, who had a new Race Blue Skoda Octavia Hatchback (2017 on) on 18/10/2018
Overall: 10 / 10
Delivery Person Comments
nothing to complain about
Delivery Punctuality Comments
he was delayed but kept us informed throughout
Overall Punctuality Comments
he was delayed but kept us informed throughout
Cleanliness Comments
nothing to note
Damage Comments
nothing to note
Dealer Service Comments
car was available when we wnated it, they held it for a few weeks to suit us. all good
Overall Comments
very pleasant driver, polite and kept me informed
Improvements
all good in the hood.
Volvo V40
Mark Zanker
17/10/2018
17/10/2018
10 / 10
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Mark Zanker of Dundry, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 17/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
The driver called me 30 minutes before arrival.
Overall Punctuality Comments
The driver called me 30 minutes before arrival.
Cleanliness Comments
It arrived on a dry day with little dirt. The driver did give it a quick clean on arrival.
Improvements
It would be nice to be notified the day before of, say a 4 hour time window for delivery. This car came from the dealer in Exeter. They have their own delivery drivers that are given one delivery job per day.
BMW 5 Series Saloon
Phil Dyson
17/10/2018
17/10/2018
8 / 10
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Phil Dyson of Salford, who had a new Sophisto Grey Xirallic BMW 5 Series Diesel Saloon (2017 on) on 17/10/2018
Overall: 8 / 10
Cleanliness Comments
Outside of car was very dirty as it had travelled up on the back of a transporter from london
Dealer Service Comments
No comms from the dealer
Improvements
Use a cover on the car when on an open transporter
Honda Jazz
Lillian Gibson
17/10/2018
17/10/2018
10 / 10
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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Did not meet the delivery person
Delivery Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Overall Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Cleanliness Comments
Spotlessly clean and a full tank of petrol
Damage Comments
Dent on the boot lid, very small dimple.
Improvements
Delivery to my door in Northern Ireland
Honda Jazz
Lillian Gibson
17/10/2018
17/10/2018
10 / 10
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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018
Overall: 10 / 10
Delivery Person Comments
Did not meet the delivery person
Delivery Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Overall Punctuality Comments
Keys were left at reception in Cairnryan terminal.
Cleanliness Comments
Spotlessly clean and a full tank of petrol
Damage Comments
Dent on the boot lid, very small dimple.
Improvements
Delivery to my door in Northern Ireland
Kia Rio
Clive Gray
16/10/2018
16/10/2018
8 / 10
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Delivery Communication Comments
Clive Gray of Chesterfield, who had a new Smokey Blue Kia Rio Hatchback (2017 on) on 16/10/2018
Overall: 8 / 10
Delivery Punctuality Comments
He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.
Overall Punctuality Comments
He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.
Cleanliness Comments
I don't know whether or not it was valeted on (or just before) delivery but it was spotless!
Dealer Service Comments
I've not had anything to do with the dealer - certainly no complaints.
Delivery Communication Comments
I didn't find out until the day of delivery that delivery was probably going to be in the morning. It was half past eleven when the delivery driver rang to tell me he was setting off from Hull and thought he'd be 90 minutes. Finding that out the day before would have been helpful.
Improvements
It's not a big complaint really - very happy with the car but... knowing roughly when the chap would be arriving at least one day before and then having a second call when he was, for example, 10 miles away both would have been helpful.
Volvo V40
George Chalmers
26/09/2018
26/09/2018
6 / 10
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George Chalmers of Glasgow, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 26/09/2018
Overall: 6 / 10
Fiat 500
Donna Sahni
15/10/2018
15/10/2018
8 / 10
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Donna Sahni of Kent, who had a new Crossover Black Fiat 500 Hatchback (2015 on) on 15/10/2018
Overall: 8 / 10
Dealer Service Comments
My initial car was built wrong so I had to wait another 3 months for another new build
Improvements
Nothing
Mini Hatch
Ray Doggett
11/10/2018
11/10/2018
10 / 10
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Delivery Communication Comments
Ray Doggett of Southall, who had a new Pepper white Mini Hatchback (2014 on) on 11/10/2018
Overall: 10 / 10
Delivery Person Comments
very pleasant, smartly dressed and freindly
Delivery Punctuality Comments
car arrived on stated day and was puntual
Overall Punctuality Comments
car arrived on stated day and was puntual
Cleanliness Comments
spotless
Overall Comments
very polite professional and helpful
Delivery Communication Comments
excellent communication
Improvements
nothing the whole procees was efficient painless and friendly
Mercedes E Class Estate
08/10/2018
08/10/2018
10 / 10
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Delivery Communication Comments
of , who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 08/10/2018
Overall: 10 / 10
Delivery Person Comments
Very professional and knowledgable person who even told me to call him if I had any questions after he had left.
Delivery Punctuality Comments
9.30 in the morning! Great for me. :)
Overall Punctuality Comments
9.30 in the morning! Great for me. :)
Cleanliness Comments
Great condition
Overall Comments
Excellent and prompt hand over. Called to say he was on his way, arrived at about 9.30 in the morning, and gave me a detailed explanation of how to operate some of the cars important functions.
Delivery Communication Comments
Faultless. Can't say better than that! :)
Missing Comments
SAid mats should be there on the paperwork, but they are not
Improvements
Nothing
Volvo XC60 Estate
Pete Maycox
10/10/2018
10/10/2018
6 / 10
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Pete Maycox of , who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 10/10/2018
Overall: 6 / 10
Delivery Person Comments
Friendly and professional
Delivery Punctuality Comments
since I didn't exactly know its hard to say
Overall Punctuality Comments
since I didn't exactly know its hard to say
Cleanliness Comments
some bird droppings and bug splat on the vehicle
Dealer Service Comments
They didn't do anything special at all
Overall Comments
Much better if someone made some effort to let me know the delivery window other than between 8- 5
Mercedes E Class Saloon
Phil Davis
26/09/2018
26/09/2018
6 / 10
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Phil Davis of Darlington, who had a new White Mercedes E Class Diesel Saloon (2016 on) on 26/09/2018
Overall: 6 / 10
Improvements
delivery driver could have had more knowledge of my type of car.
Fiat 500
Andy Catterall
10/10/2018
10/10/2018
8 / 10
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Andy Catterall of Windsor, who had a new Bossa Nova White Fiat 500 Hatchback (2015 on) on 10/10/2018
Overall: 8 / 10
Delivery Person Comments
Nice enough chap.
Delivery Punctuality Comments
They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.
Overall Punctuality Comments
They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.
Dealer Service Comments
Would've liked ETA a bit earlier in case I had any meetings planned.
Overall Comments
No issues with delivery. Driver called in good time to give arrival time.
Improvements
A fuller tank would've been nice.
Kia Sportage Estate (2016-18)
Claire Wardle
08/10/2018
08/10/2018
8 / 10
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Claire Wardle of Grantham, who had a new Black Kia Sportage Diesel Estate (2016 - 2018) on 08/10/2018
Overall: 8 / 10
Damage Comments
Tiny scuff around front bumper but I was being picky
Ford Fiesta
Pete Kelly
08/10/2018
08/10/2018
8 / 10
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Pete Kelly of Oldham , who had a new Magnetic Ford Fiesta Hatchback (2017 on) on 08/10/2018
Overall: 8 / 10
Honda Jazz
Betsy Blackwood
09/10/2018
09/10/2018
? / 10
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Volvo XC60 Estate
Anthony Frost
08/10/2018
08/10/2018
10 / 10
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Anthony Frost of Spaldwick, who had a new Mussell Blue Volvo XC60 Estate (2017 on) on 08/10/2018
Overall: 10 / 10
Delivery Person Comments
Polite and helpful throughout
Cleanliness Comments
The car was immaculate
Overall Comments
all good - called and informed of delivery time and when arrived made sure all was correct
Improvements
all worked well
Volvo XC40 Estate
Tony Willis
05/10/2018
05/10/2018
8 / 10
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Tony Willis of Waterlooville, who had a new Black Volvo XC40 Estate (2018 on) on 05/10/2018
Overall: 8 / 10
Volvo XC40 Estate
Becky Rowe
05/10/2018
05/10/2018
8 / 10
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Becky Rowe of London, who had a new Fusion red Volvo XC40 Estate (2018 on) on 05/10/2018
Overall: 8 / 10
Delivery Person Comments
Nice chap. Helpful. Not at all patronising
Delivery Punctuality Comments
Little bit later than he said, but not much.
Overall Punctuality Comments
Little bit later than he said, but not much.
Cleanliness Comments
It was a bit dirty from the drive up. He apologised that he hadn't been able to find a car wash. It didn't bother me
Overall Comments
It would have been great to know a time earlier in the day. However the driver was excellent and helpful.
Missing Comments
We ordered a special mat for the car, which wasn't there. I flagged this to the driver and he phoned the dealer. They've said they will post it
Kia Niro Estate
Samuel Safo-Kantanka
04/10/2018
04/10/2018
10 / 10
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Samuel Safo-Kantanka of London, who had a new Graphite Kia Niro Estate (2016 on) on 04/10/2018
Overall: 10 / 10
Delivery Punctuality Comments
Came first thing in the morning
Overall Punctuality Comments
Came first thing in the morning
Overall Comments
smooth delivery
Improvements
Provide v5c handbook
Kia Sportage Estate (2016-18)
Sonya Brown
04/10/2018
04/10/2018
10 / 10
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Sonya Brown of Sudbury, who had a new Phantom Black Kia Sportage Diesel Estate (2016 - 2018) on 04/10/2018
Overall: 10 / 10
Delivery Person Comments
Breath was a bit off but he had been up hours.
Delivery Punctuality Comments
As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.
Overall Punctuality Comments
As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.
Cleanliness Comments
Just a little bit of grit/dirt where his feet had been. Unavoidable I guess.
Damage Comments
A tiny dent in the bonnet but marked down on his sheet and I took a picture too.
Overall Comments
Very happy with delivery, changed from work address to home address due to the early time, man who delivered my car was very friendly and polite so I made him a coffee and gave him a lift to our train station.
Improvements
Nothing
Citroen C3
Brian Roffe
02/10/2018
02/10/2018
8 / 10
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Delivery Communication Comments
Brian Roffe of Sunderland, who had a new Almond Green Citroen C3 Hatchback (2016 on) on 02/10/2018
Overall: 8 / 10
Delivery Person Comments
very professional
Delivery Punctuality Comments
he rang with an eta and arrived within it
Overall Punctuality Comments
he rang with an eta and arrived within it
Damage Comments
not that I could see
Overall Comments
was a day late, although the driver was not aware of this
Delivery Communication Comments
LIng v good - delivery not so
Improvements
deliver as promised on the day
Kia Sportage Estate
Louise Lewis
02/10/2018
02/10/2018
8 / 10
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Louise Lewis of Bradford, who had a new Black Kia Sportage Estate (2018 on) on 02/10/2018
Overall: 8 / 10
Cleanliness Comments
No mats provided in car so carpet a bit messy
Dealer Service Comments
Not delivered on the day requested at beginning of process which resulted in me having to pay £150.00 for a hire car to cover the time I was without a car
Missing Comments
Car mats
Improvements
Car mats
Volkswagen Polo (2014-17)
Briony Mills
31/01/2017
31/01/2017
10 / 10
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Briony Mills of Smethwick, who had a new Pure White VW Polo Hatchback (2014 - 2017) on 31/01/2017
Overall: 10 / 10
BMW 1 Series
Mike Kendall
27/09/2018
27/09/2018
8 / 10
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Mike Kendall of LISS, who had a new Alpine White BMW 1 Series Hatchback (2015 on) on 27/09/2018
Overall: 8 / 10
Missing Comments
Warranty book-see above
Improvements
More notice would have been helpful
Fiat 500
Kerry Shearman
21/09/2018
21/09/2018
8 / 10
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Kerry Shearman of Wilmslow, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 21/09/2018
Overall: 8 / 10
Delivery Person Comments
Lovely helpful guy
Delivery Punctuality Comments
Arrived 15 mins ahead of schedule
Overall Punctuality Comments
Arrived 15 mins ahead of schedule
Volvo XC60 Estate
Eimear Timmons
22/09/2018
22/09/2018
8 / 10
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Eimear Timmons of Barnet, who had a new Metallic Volvo XC60 Estate (2017 on) on 22/09/2018
Overall: 8 / 10
Improvements
I should have ordered earlier. The co-ordination between handing back one car and getting another is difficult to manage. The advantage of buying for a dealer is you have flexibility it your car is late. I found the cross over difficult.
Audi A4 Saloon (2015 on) (2015-18)
Petet Young
24/09/2018
24/09/2018
8 / 10
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Petet Young of Paisley, who had a new Brilliant Black Audi A4 Saloon (2015 - 2018) on 24/09/2018
Overall: 8 / 10
BMW 1 Series
Ed Mehmet
25/09/2018
25/09/2018
8 / 10
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Ed Mehmet of London, who had a new sapphire black BMW 1 Series Hatchback Special Edition (2017 on) on 25/09/2018
Overall: 8 / 10
Cleanliness Comments
Wax marks everywhere. Hard to identify any damages which my have been covered by wax.
Damage Comments
Small surface marks around car. Light scratches.
Honda CR-V Estate (2015 on) (2015-18)
Dom Green
24/09/2018
24/09/2018
10 / 10
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Dom Green of HINCKLEY, who had a new Polished Metal Honda CR-V Diesel Estate (2015 - 2018) on 24/09/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful
Skoda Octavia Estate
Vince Donnelly
25/09/2018
25/09/2018
10 / 10
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Delivery Communication Comments
Vince Donnelly of Manchester, who had a new Grey Skoda Octavia Estate (2017 on) on 25/09/2018
Overall: 10 / 10
Delivery Person Comments
Excellent. Very friendly, no rush. He spent as much time as needed to explain everything and allowed me as much time as I liked to inspect the car
Delivery Punctuality Comments
Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.
Overall Punctuality Comments
Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.
Cleanliness Comments
Inside and out the car was spot on. The delivery man had washed the exterior of the car just before arriving at my address and the interior was spotless
Dealer Service Comments
As I said previously, to be perfect it would have been nice if the car had arrived with no more than 10 miles on the clock
Overall Comments
My only slight criticism would be that the car was driven to my home so arrived with 155 miles on the clock. I'm not really bothered about this but it would have been nice to get the car with just a handful of miles on it, adds to the whole experience of getting a brand new car..
Delivery Communication Comments
Spot on, no complaints, everything turned up when it was supposed to.
Improvements
Deliver vehicle on a low loader
Volvo V40
Junie Baxter
24/09/2018
24/09/2018
8 / 10
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Junie Baxter of BIRMINGHAM, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 24/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
pick car up my self
Overall Punctuality Comments
pick car up my self
Improvements
nothing
Peugeot 3008 Estate
Andy McGovern
24/09/2018
24/09/2018
8 / 10
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Andy McGovern of Burton Upn Trent, who had a new Ultimate red. Peugeot 3008 Diesel Estate (2016 on) on 24/09/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly chap!
Delivery Punctuality Comments
Yes, spot on.
Overall Punctuality Comments
Yes, spot on.
Cleanliness Comments
Yes, nice and shiny.
Damage Comments
Nothing visible inside or out.
Dealer Service Comments
Didn't speak to them
Overall Comments
Driver arrived early, and kept me informed at all points.
Missing Comments
Floor mats - other 3008 owners have informed that these are standard, but I guess they may have had them thrown in. All my other leases have had them...
Improvements
Delivery time in advance would have been good.
Mercedes E Class Saloon
Steve Bennett
21/09/2018
21/09/2018
8 / 10
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Steve Bennett of Kenton, who had a new Solid Black Mercedes E Class Diesel Saloon (2016 on) on 21/09/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant guy
Delivery Punctuality Comments
Arrived in time and called me before delivery
Overall Punctuality Comments
Arrived in time and called me before delivery
Cleanliness Comments
Just as expected
Overall Comments
Excellent
Improvements
Arrived a week earlier
Volvo XC60 Estate
Paul Williams
18/09/2018
18/09/2018
10 / 10
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Paul Williams of London, who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 18/09/2018
Overall: 10 / 10
Volvo V40
Jon Brierley
20/09/2018
20/09/2018
6 / 10
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Jon Brierley of Oldham, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 20/09/2018
Overall: 6 / 10
Improvements
had no contact with dealer until they were about to deliver within 30 mins
Honda HR-V (2015-18)
Chris Stewart
21/09/2018
21/09/2018
8 / 10
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Chris Stewart of Glasgow, who had a new Morpho Blue Honda HR-V Diesel Hatchback (2015 - 2018) on 21/09/2018
Overall: 8 / 10
Honda Jazz
Angus Nicolson
20/09/2018
20/09/2018
10 / 10
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Angus Nicolson of , who had a new Red Honda Jazz Hatchback (2017 on) on 20/09/2018
Overall: 10 / 10
Improvements
Can't think of anything. Very happy with the whole experience. Regarding the warranty book above. I have the service record book if that is the same thing. I'm not sure.
Renault Koleos Estate
Melissa Reece
20/09/2018
20/09/2018
10 / 10
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Melissa Reece of Stoke On Trent, who had a new Admiral Blue Renault Koleos Estate (2017 on) on 20/09/2018
Overall: 10 / 10
Delivery Person Comments
Knowledgeable, presentable and a very nice guy
Delivery Punctuality Comments
Excellent timing
Overall Punctuality Comments
Excellent timing
Cleanliness Comments
I had asked the driver NOT to put the car through the car wash but the car was immaculate
Overall Comments
Efficient and on time delivery
Improvements
Nothing
Volkswagen Golf
Guy Pope
18/09/2018
18/09/2018
8 / 10
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Guy Pope of Aberdeen, who had a new Indium Grey VW Golf Hatchback on 18/09/2018
Overall: 8 / 10
Cleanliness Comments
The car was quite dirty on the exterior, however, I don't this could've been avoided as the weather was very poor on the day of delivery.
Land Rover RR Evoque (2015 on) (2015-18)
Sahem Rajababoo
19/09/2018
19/09/2018
6 / 10
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Delivery Communication Comments
Sahem Rajababoo of Middlesex, who had a new Fuji White Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 19/09/2018
Overall: 6 / 10
Cleanliness Comments
car was dirty from outside
Delivery Communication Comments
Car was to be delivered on 20/9/18 but due to an error mande by dealer it was delivered a day early, car was not washed before the delivery
Improvements
Better communication by dealer and car delivered in cleaner condition
Mazda 3 (2016-18)
Ivan Downing
18/09/2018
18/09/2018
4 / 10
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Ivan Downing of Stoke On Trent, who had a new Soul Red Mazda MAZDA3 Hatchback (2016 - 2018) on 18/09/2018
Overall: 4 / 10
Delivery Person Comments
Not smartly dressed - shorts & trainers. No functions of the car explained. Couldn’t wait to be off!
Cleanliness Comments
Dirty outside. Muddy inside. No mats or floor protection of any sort!
Overall Comments
Dirty car, no mats or floor protection - not even paper! Mud on the inside. No functions explained. Warning light on dashboard. Delivery driver couldn’t wait to be off!
Missing Comments
Not as far as we are aware
Improvements
Full explaination of the cars functions. Short test drive. Making sure that the car is clean before arriving not just when the leave the dealership!!! Consideration of not supplying mats - tell the customer and put down floor protection paper.
Nissan Qashqai
Valerie Parkinson
14/09/2018
14/09/2018
8 / 10
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Valerie Parkinson of Brierley Hill, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Once a time had been finalised, it arrived as arranged
Overall Punctuality Comments
Once a time had been finalised, it arrived as arranged
Damage Comments
Tiny chip on windscreen, barely noticeable and not in any field of vision
Overall Comments
It was delivered later than expected and had to arrange a new delivery location with driver.
Mini Hatch
Kate Roper
14/09/2018
14/09/2018
8 / 10
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Kate Roper of MOLD, who had a new White Silver Mini Hatchback (2014 on) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Only half hour warning of delivery
Overall Punctuality Comments
Only half hour warning of delivery
Missing Comments
Service book?
Improvements
More warning of deliver time
Honda Civic
Wendy Young
13/09/2018
13/09/2018
8 / 10
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Wendy Young of Grimsby, who had a new Sonic Grey Honda Civic Diesel Hatchback (2018 on) on 13/09/2018
Overall: 8 / 10
Improvements
Delivery service very good overall. A weekend delivery would have been more convenient. To be fair I didnt ask for a weekend and just assumed this wouldnt be an option.
Peugeot 2008 Estate
Michelle Pook
10/09/2018
10/09/2018
6 / 10
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Michelle Pook of Southport, who had a new Nimbus grey Peugeot 2008 Estate (2016 on) on 10/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Overall Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Damage Comments
Dent on front bumper which is being sorted.
Dealer Service Comments
Have had no contact from them. Only spoke to person delivering car on day of delivery.
Missing Comments
No radio book. Also I did not get a delivery note copy as deliverers phone was dead so couldn’t sign form on phone and deliverer took the paper copy.
Improvements
I could have been contacted before delivery to ask where I wanted delivery and maybe a rough idea of time of delivery.
Skoda Octavia
Stu Dryden
14/09/2018
14/09/2018
8 / 10
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Stu Dryden of Newcastle, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 14/09/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy, well presented and friendly
Delivery Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Overall Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Cleanliness Comments
Handful of glue spots from the plastic wrapping that weren’t removed in PDI but nothing major or detrimental
Damage Comments
Car was perfect
Dealer Service Comments
Everything as expected
Overall Comments
Great communications from the delivery driver
Improvements
None
Nissan Qashqai
Tanya Kooger
13/09/2018
13/09/2018
10 / 10
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Tanya Kooger of Tonbridge, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 13/09/2018
Overall: 10 / 10
Delivery Person Comments
Nick was very helpful, and had lots of time to explain the ins and outs of the car. Brilliant.
Damage Comments
To be fair, we took a picture but it was very hard to catch and might just be a fade.
Improvements
it was great. :-)
Renault Clio
Ashley Goodchild
13/09/2018
13/09/2018
8 / 10
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Ashley Goodchild of Pitsea, who had a new Mercury Renault Clio Diesel Hatchback (2016 on) on 13/09/2018
Overall: 8 / 10
Delivery Person Comments
The driver was polite and professional
Dealer Service Comments
You are already aware of the faults relating to this dealer
Improvements
Delivery was fine with exception of mileage
Volvo XC60 Estate
Maurice Sheehan
11/09/2018
11/09/2018
8 / 10
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Maurice Sheehan of BICESTER, who had a new Metallic Volvo XC60 Diesel Estate (2017 on) on 11/09/2018
Overall: 8 / 10
Delivery Person Comments
lovely man
Delivery Punctuality Comments
Exactly on time
Overall Punctuality Comments
Exactly on time
Cleanliness Comments
Slightly grubby from 192 mile journey on road
Improvements
trailored to me
Volkswagen Passat Saloon
David Wintle
10/09/2018
10/09/2018
8 / 10
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David Wintle of Kent, who had a new Urano Grey VW Passat Saloon on 10/09/2018
Overall: 8 / 10
Volkswagen Arteon
Alan Lawrie
10/09/2018
10/09/2018
10 / 10
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Alan Lawrie of Stoke On Trent, who had a new Urano grey VW Arteon Diesel Fastback (2017 on) on 10/09/2018
Overall: 10 / 10
Missing Comments
Missing tyre valve cap
Improvements
Nothing car delivered promptly, delivery driver knowledgeable and very appreciative of my lift back to the station
Ford Kuga Estate
John Gorton-Blackford
03/09/2018
03/09/2018
8 / 10
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John Gorton-Blackford of Manchester, who had a new Copper Pulse Ford Kuga Estate (2016 on) on 03/09/2018
Overall: 8 / 10
Skoda Octavia
Dave Carter
07/09/2018
07/09/2018
8 / 10
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Dave Carter of Southampton, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 07/09/2018
Overall: 8 / 10
Delivery Person Comments
The transporter driver was polite and helpful, and telephoned me 1 hour before arrival. He waited patiently while I checked the car.
Delivery Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Overall Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Cleanliness Comments
The car was generally clean, although looked like it had been prepared in a bit of a hurry - there was still streaks of factory/dealer wax in places that I needed to buff off. The interior carpet had a few bits of dirt and there were no mats fitted.
Dealer Service Comments
Car preparation looked a little rushed, and there was a horrible ripped sticker "All Electric" applied to the bodywork of the rear of the car (boot lid) that I had to carefully remove. There is a sticker in the back window "All electric" that can't be removed easily.
Overall Comments
Car was delivered on transporter, which was a nice surprise as I hadn't paid extra for it.
Improvements
Can't think of anything to improve the delivery - it was all great, apart from maybe insist the dealers as least provide some cheap rubber mats to protect the interior carpet.
Audi Q3 Estate (2015-18)
Karen Marsh
07/09/2018
07/09/2018
8 / 10
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Karen Marsh of Todmorden, who had a new Floret Silver Audi Q3 Estate Special Editions (2015 - 2018) on 07/09/2018
Overall: 8 / 10
Missing Comments
Not sure what the warranty book is
Peugeot 3008 Estate
Siva Boyalakuntla
06/09/2018
06/09/2018
6 / 10
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Delivery Communication Comments
Siva Boyalakuntla of ISLE OF WIGHT, who had a new Nera black Peugeot 3008 Diesel Estate (2016 on) on 06/09/2018
Overall: 6 / 10
Delivery Person Comments
the delivery driver is very good, of course I did not expect from him the knowledge of the car. He told me, I should know everything about the car, since I have selected it -:).
Delivery Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Overall Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Cleanliness Comments
I need to clean the car inside out, i can see the dust in the A/C vents not cleaned in the front, dust, scratches on the car..
Damage Comments
Two slight scratches.. i have recorded and sent the photographs, showed to driver.
Dealer Service Comments
Delivery is very poor.
Overall Comments
delivery is not happened at the agreed time, i have lost one working day and rescheduled the delivery by changing the delivery address to gatwick airport. Painful delivery , but after receiving the car, felt happy. Lot of waiting times, not prompt response.
Delivery Communication Comments
Not Ling, but the delivery communication is very poor, due to this i have lost important meetings and one whole working day.
Missing Comments
Seems, everything is there.
Improvements
Punctuality & better communication in advance. if it is not not possible to delivery at the proposed timings, they should tell the customer in advance. 09:00 AM promised to delivery at portsmouth, but actually driver picked up the car at 10:30 AM, have to change the place to meet my personal commitments, painful time management. Lot of improvement is needed.
Audi TT Coupe (2016 on) (2016-18)
Shaz Hetherington
29/08/2018
29/08/2018
10 / 10
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Shaz Hetherington of Knaresborough, who had a new Brilliant Black Audi TT Coupe Special Editions (2016 - 2018) on 29/08/2018
Overall: 10 / 10
Ford Fiesta
Andy Atkins
05/09/2018
05/09/2018
6 / 10
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Andy Atkins of Conway, who had a new Black Ford Fiesta Hatchback (2017 on) on 05/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Overall Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Cleanliness Comments
Rear window inside had not been cleaned, apart from that very good
Dealer Service Comments
Getting number plates mixed up and the confusion over colour was not good
Overall Comments
Mix up with colour was a bit stressfull, but delivery driver was very good
Missing Comments
If you mean service book when you say warranty then yes else no
Improvements
You guys were very good and answer queries very promptly. Ford needs to get the act together regarding their prep of the car especially sending the right car out with the right number plates
Mazda 2
Nigel Parker
03/09/2018
03/09/2018
10 / 10
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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA2 Hatchback (2015 on) on 03/09/2018
Overall: 10 / 10
Ford Fiesta
Lynette Orford
03/09/2018
03/09/2018
10 / 10
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Lynette Orford of Hebden Bridge, who had a new Shadow Black Ford Fiesta Hatchback (2017 on) on 03/09/2018
Overall: 10 / 10
Fiat 500
Caron Prickett
03/09/2018
03/09/2018
8 / 10
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Caron Prickett of Barrow In Furness, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 03/09/2018
Overall: 8 / 10
Dealer Service Comments
Instructions on what is required ie, servicing when needed etc could be a bit clearer.
Overall Comments
Delivery man rang me to say what time he would arrive.
Missing Comments
Delivery man didn't leave a delivery check list form, I asked him but he said he kept the one he used for checking car.
Improvements
Nothing good communication.
Volvo XC90 Estate
Julian Keel
31/08/2018
31/08/2018
8 / 10
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Julian Keel of West Horsley, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 31/08/2018
Overall: 8 / 10
Missing Comments
parcel shelf/load cover and AdBlue fluid
Volkswagen Golf
Gerard Soames
03/09/2018
03/09/2018
10 / 10
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Gerard Soames of Silcheater, who had a new Pure White VW Golf Hatchback on 03/09/2018
Overall: 10 / 10
Improvements
Nothing, it was brilliant
Ford Kuga Estate
Mark Embleton
03/09/2018
03/09/2018
? / 10
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Ford Focus (2014-18)
Lauren Pugh
24/08/2018
24/08/2018
8 / 10
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Lauren Pugh of Neath, who had a new Shadow Black Ford Focus Hatchback (2014 - 2018) on 24/08/2018
Overall: 8 / 10
Delivery Person Comments
The driver smelt of tobacco smoke but apart from that the guy was really nice
Missing Comments
No but will double check the handbook and warranty book
Mazda 2
29/08/2018
29/08/2018
8 / 10
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of , who had a new Crystal Blue Mazda MAZDA2 Hatchback (2015 on) on 29/08/2018
Overall: 8 / 10
Seat Arona
Scott Roberts
28/08/2018
28/08/2018
10 / 10
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Scott Roberts of , who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 28/08/2018
Overall: 10 / 10
Nissan Qashqai
Marcus Sly
28/08/2018
28/08/2018
8 / 10
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Marcus Sly of SOUTHAMPTON, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 28/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice semi-retired chap. I have in the past had cars and the chap showed me around the car like a demo what does what. That would have been nice.
Delivery Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Overall Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Cleanliness Comments
Had a car wash before delivery and drivers seat was protected with car cover
Damage Comments
Glue residue on NSR door and 2 inch scrach on front valence. Pictures supplied and documented on deliebry form
Overall Comments
Could have done with a time on the day. I did ask but you never came back to me before the car was delierved.
Improvements
Time on the day and a tour/demo of the car like how to use the sat nav etc (like you would get from a dealer).
Mazda MX-5 Convertible
Karen Dunning
28/08/2018
28/08/2018
8 / 10
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Karen Dunning of Kingsdown Deal, who had a new Arctic White Mazda MX-5 Convertible (2015 on) on 28/08/2018
Overall: 8 / 10
Missing Comments
just noticed dealers copy of registration of ownership not completed and removed
Audi Q3 Estate (2015-18)
Rachel Matthews
24/08/2018
24/08/2018
8 / 10
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Delivery Communication Comments
Rachel Matthews of Wallasey, who had a new Manhattan Grey Audi Q3 Estate Special Editions (2015 - 2018) on 24/08/2018
Overall: 8 / 10
Delivery Communication Comments
I was given a window for delivery in advance from yourselves and then on the morning of delivery the driver rang with a more accurate time of delivery.
Nissan Qashqai
Dave Nicholls
24/08/2018
24/08/2018
10 / 10
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Dave Nicholls of Gaddesby, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 24/08/2018
Overall: 10 / 10
BMW 1 Series
Claire Weadock
23/08/2018
23/08/2018
10 / 10
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Claire Weadock of Manchester, who had a new Black Sapphire BMW 1 Series Hatchback (2015 on) on 23/08/2018
Overall: 10 / 10
Nissan Juke
Amanda Jones
24/08/2018
24/08/2018
8 / 10
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Amanda Jones of Liverpool, who had a new Pearl Black Nissan Juke Hatchback (2014 on) on 24/08/2018
Overall: 8 / 10
Improvements
Would have preferred the car to have arrived with no damage
Citroen C3 Aircross
Tom Hilyard
24/08/2018
24/08/2018
8 / 10
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Tom Hilyard of Farnham, who had a new Beathing Blue Citroen C3 Aircross Hatchback (2017 on) on 24/08/2018
Overall: 8 / 10
Improvements
Delivery was the smoothest part. Huge thanks to Guy for all his work on this!
Seat Leon
Alan Barnett
20/08/2018
20/08/2018
10 / 10
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Alan Barnett of Leicester, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 20/08/2018
Overall: 10 / 10
Missing Comments
V
Citroen C3
Mark Shingles
16/08/2018
16/08/2018
8 / 10
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Mark Shingles of Beverley, who had a new Platinum Grey Citroen C3 Hatchback (2016 on) on 16/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Overall Comments
Arrived 0830 hours. Phone call 45 minutes before with ETA. Frioendly, helpful driver. Car as it should be. No complaints!
Improvements
Tried to get it delivered before we went on holiday but understand and accept it was too short notice.
Kia Sportage Estate (2016-18)
Debbie Davies
20/08/2018
20/08/2018
8 / 10
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Debbie Davies of Newport, who had a new White Kia Sportage Diesel Estate (2016 - 2018) on 20/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice man
Delivery Punctuality Comments
Delivered before 8:30am
Overall Punctuality Comments
Delivered before 8:30am
Dealer Service Comments
Had no contact except with delivery driver
Overall Comments
Excellent, very efficient
Missing Comments
I have 2 keys but one needs programming at local Kia garage, Ling informed of this (I'm assuming this will be FOC?)
Improvements
Nothing
Honda CR-V Estate (2015 on) (2015-18)
Mel Platts
17/08/2018
17/08/2018
8 / 10
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Mel Platts of Sheffield , who had a new black Honda CR-V Diesel Estate (2015 - 2018) on 17/08/2018
Overall: 8 / 10
Volkswagen Golf
Liam Tobin
14/08/2018
14/08/2018
8 / 10
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Liam Tobin of Saffron Walden, who had a new White VW Golf Diesel Hatchback (2017 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
Small mark on the rear offside door
Seat Leon
Ross Foxwell
13/08/2018
13/08/2018
8 / 10
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Ross Foxwell of Wraysbury, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 13/08/2018
Overall: 8 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Arrived at 10 am
Overall Punctuality Comments
Arrived at 10 am
Cleanliness Comments
bit dirty from the drive down, but weather was bit bad that day, so no probs
Overall Comments
Professional and easy delivery
Improvements
Nothing
Mercedes E Class Estate
Mark Billinghurst
29/06/2018
29/06/2018
6 / 10
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Delivery Communication Comments
Mark Billinghurst of Andover, who had a new Designo Diamond White Mercedes E Class Diesel Estate (2016 on) on 29/06/2018
Overall: 6 / 10
Dealer Service Comments
Just not what I expected, cancelled delivery, delievry subsequently 1 week late, lease documentaion not amended to suit, I lost 1/2 fees lost due to a morning wasted away from work - why do I get contacted at 11.01 am when the delivery slot was 09.30 - 11.30 & Exeter is 2.5 hours away?. Shame
Delivery Communication Comments
Very good with Ling & her Staff - Poor with Mercedes, resulting in a lost 1/2 day off work & a revised delivery date 1 week later than promised & when lease officially started.
Improvements
Nothing Ling - your service on our 3rd car from you was Brill.
Mini Hatch
16/08/2018
16/08/2018
10 / 10
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of , who had a new Midnight Black Mini Hatchback (2014 on) on 16/08/2018
Overall: 10 / 10
Overall Comments
Car arrived early morning which was a surprise, also on a small trailer so even bigger surprise as no delivery mileage to speak of.
Improvements
Nothing really!
Audi Q3 Estate (2015-18)
Anthony Tuddenham
09/08/2018
09/08/2018
10 / 10
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Anthony Tuddenham of Kent, who had a new Glacier White Audi Q3 Estate Special Editions (2015 - 2018) on 09/08/2018
Overall: 10 / 10
Missing Comments
Audi iPhone adaptor plug
Audi A1 3dr Hatch (2014-18)
Scott Bradford
15/08/2018
15/08/2018
8 / 10
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Scott Bradford of Chester Le Street, who had a new Shell White Audi A1 Hatchback (2014 - 2018) on 15/08/2018
Overall: 8 / 10
Delivery Person Comments
very friendly and kept me informed about his arrival time.
Cleanliness Comments
because it was driven up from down south it was a bit grubby and covered in bugs but I don't mind that at all. I can was it
Overall Comments
The process was very easy and went smoothly, however I did feel sorry for the poor guy who drove the car up from Coventry then had to make his own way back home using public transport, I was at work so I couldn't even drive him to the bus stop so he could get to Durham train station :(
Improvements
you were great
Volkswagen Tiguan Allspace Estate
Paul Comber
14/08/2018
14/08/2018
10 / 10
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Paul Comber of Frome, who had a new White VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 10 / 10
Improvements
Nothing. Our delivery driver was particularly friendly, helpful, polite & informative.
Hyundai Tucson Estate (2015-18)
Nige Cave
14/08/2018
14/08/2018
10 / 10
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Nige Cave of Bedford, who had a new Phantom Black Hyundai Tucson Estate (2015 - 2018) on 14/08/2018
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate
Sean Smith
14/08/2018
14/08/2018
8 / 10
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Sean Smith of Buckie, who had a new Deep Black VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
two minor scratches noted on delivery documents
Improvements
Confirmed delivery the day prior with an indication of morning, afternoon or evening delivery slot
Seat Arona
Mick Dumbarton
13/08/2018
13/08/2018
8 / 10
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Delivery Communication Comments
Mick Dumbarton of Doncaster, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 13/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
Bang on time! Called 1 hour before delivery.
Overall Punctuality Comments
Bang on time! Called 1 hour before delivery.
Cleanliness Comments
Car was nigh on spotless, with just a couple of tape marks on glass where protective film had been removed.
Delivery Communication Comments
Awesome communication from Ling and comrades. Dealer called 1 hour before delivery for directions and on arrival explained some of the features of the car.
Missing Comments
Car delivered with half a tank of fuel. Not sure if this should have been full, or if that was some crazy hallucination I had.
Improvements
Nothing I can think of!
Audi TT Coupe (2014 on) (2014-18)
Colin Evans
13/08/2018
13/08/2018
10 / 10
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Colin Evans of Lincoln, who had a new Brilliant Black Audi TT Coupe (2014 - 2018) on 13/08/2018
Overall: 10 / 10
Delivery Person Comments
Pleasant attitude. Very helpful
Delivery Punctuality Comments
Very prompt
Overall Punctuality Comments
Very prompt
Cleanliness Comments
Very clean
Overall Comments
Arrived promptly. Driver very helpful
Nissan Qashqai
Andrew Marsh
10/08/2018
10/08/2018
10 / 10
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Delivery Communication Comments
Andrew Marsh of London, who had a new Black Nissan Qashqai Hatchback (2017 on) on 10/08/2018
Overall: 10 / 10
Cleanliness Comments
Spotless.
Overall Comments
No complaints. Arrived on time and made contact in advance of turning up.
Delivery Communication Comments
Chased up ETA and kept me informed througout.
Improvements
Nothing.
Mercedes A Class
Arlene Findlater
10/08/2018
10/08/2018
8 / 10
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Arlene Findlater of Monifieth, who had a new Mountain Grey Mercedes A Class Diesel Hatchback (2018 on) on 10/08/2018
Overall: 8 / 10
Delivery Person Comments
Excellent service
Delivery Punctuality Comments
Kept to time
Overall Punctuality Comments
Kept to time
Overall Comments
A little bit longer than I expected to wait.
Mercedes C Class Saloon (2014-18)
Nisha Vadgama
03/08/2018
03/08/2018
10 / 10
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Nisha Vadgama of Burgess Hill, who had a new Diamond Silver Mercedes C Class Diesel Saloon (2014 - 2018) on 03/08/2018
Overall: 10 / 10
Improvements
Nothing much apart from a more accurate delivery time at time of initially asking after you ordered the car.
Mazda 2
John Campbell
08/08/2018
08/08/2018
10 / 10
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John Campbell of Falkirk, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 08/08/2018
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Seat Arona
25/06/2018
25/06/2018
10 / 10
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Delivery Communication Comments
of , who had a new Desire Red with Midnight Black Roof Seat Arona Diesel Hatchback (2017 on) on 25/06/2018
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite. He showed me how to work the car and any special features and adjusted the delivery milage on the form without me asking.
Delivery Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Overall Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Cleanliness Comments
Car had been freshly washed and clean all round.
Damage Comments
Car was in great condition.
Overall Comments
Arrived early on the day of delivery with no issues whatsoever.
Delivery Communication Comments
Couldn't ask for better communication with both Ling and the dealer.
Improvements
I don't think anything.
Mini Hatch
Archie Halford
08/08/2018
08/08/2018
6 / 10
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Archie Halford of Twickenham, who had a new Black Mini Hatchback (2014 on) on 08/08/2018
Overall: 6 / 10
Delivery Person Comments
Delivery guy himself was a nice guy and did his job well.
Delivery Punctuality Comments
Hour later than expected.
Overall Punctuality Comments
Hour later than expected.
Cleanliness Comments
See above in overall happiness
Dealer Service Comments
No contact - no comment to make
Overall Comments
Delivery was late as the dealer had not cleaned the car. There were marks on the seat, but they will come off. I will need to do a 'proper' valet on the car as the valet they performed was a bit slapdash, I imagine it was 'hurried'.
Missing Comments
Logbook? Do we not get that?
Improvements
Not sure there is anything is there? You don't deliver, the dealer does?
Audi TT Coupe (2014 on) (2014-18)
Tonya McFarthing
08/08/2018
08/08/2018
8 / 10
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Tonya McFarthing of Middlesbrough, who had a new Ibis White Audi TT Coupe (2014 - 2018) on 08/08/2018
Overall: 8 / 10
Improvements
Nothing, it all went as expected.
Fiat 124 Spider Convertible (2016-18)
Mark Austen
06/08/2018
06/08/2018
? / 10
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Nissan Juke
Merv Ellis
06/08/2018
06/08/2018
8 / 10
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Delivery Communication Comments
Merv Ellis of Cannock, who had a new Magnetic Red Nissan Juke Diesel Hatchback (2014 on) on 06/08/2018
Overall: 8 / 10
Delivery Person Comments
No issues there.
Delivery Punctuality Comments
Arrived nice and early.
Overall Punctuality Comments
Arrived nice and early.
Cleanliness Comments
See first comments.
Damage Comments
No damage.
Overall Comments
Delivery driver had the car washed that morning and obviously rushed it as there were water marks everywhere.
Delivery Communication Comments
No issues.
Missing Comments
Radio Security Code.
Improvements
Kia Sportage Estate (2016-18)
David Carter
06/08/2018
06/08/2018
8 / 10
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David Carter of Hildenborough, Tonbridge, who had a new Artic White Kia Sportage Diesel Estate (2016 - 2018) on 06/08/2018
Overall: 8 / 10
Mercedes A Class
Jonny Penn
01/08/2018
01/08/2018
10 / 10
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Jonny Penn of Bognor Regis, who had a new Jupiter Red Mercedes A Class Diesel Hatchback (2018 on) on 01/08/2018
Overall: 10 / 10
Skoda Karoq Estate
Holli Granger
03/08/2018
03/08/2018
8 / 10
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Holli Granger of Wincanton, who had a new Black Pearl Skoda Karoq Diesel Estate (2017 on) on 03/08/2018
Overall: 8 / 10
Improvements
Telephone with eta first thing. We got a phone call at midday with ets for 15.30, which was accurate.
Volkswagen Polo
Jake Stockdale
02/08/2018
02/08/2018
10 / 10
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Delivery Communication Comments
Jake Stockdale of Barrow-in-Furness, who had a new Pure white VW Polo Hatchback on 02/08/2018
Overall: 10 / 10
Delivery Person Comments
Driver was pleasant and easy going. Talked me through most of the car and completed the relevant checklist form.
Delivery Punctuality Comments
Arrival time was planned and communicated effectively.
Overall Punctuality Comments
Arrival time was planned and communicated effectively.
Cleanliness Comments
Perfect condition.
Dealer Service Comments
Dealer was quick and efficient in getting the car prepared and ready for delivery.
Overall Comments
Car delivered quickly and efficiently in perfect condition. Driver rang 2hours prior to arrival to let the customer know what time he would arrive.
Delivery Communication Comments
Easily able to communicate with somebody and ask all the relevant and necessary questions.
Improvements
Nothing, was perfect.
Seat Arona
John Currie
02/08/2018
02/08/2018
8 / 10
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John Currie of Coatbridgr, who had a new Urban Silver Seat Arona Hatchback (2017 on) on 02/08/2018
Overall: 8 / 10
Dealer Service Comments
Delivery later than expected
Improvements
More accurate timings
Skoda Octavia Estate
01/08/2018
01/08/2018
8 / 10
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