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Mark of Daventry, who had a new Ford Puma on 09/07/2020
Delivery Person Comments
Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.
Delivery Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Overall Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Cleanliness Comments
The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.
Damage Comments
Was raining but other than getting into a room with the right lighting all looked ok and damage free.
Dealer Service Comments
They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.
Overall Comments
The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!
Delivery Communication Comments
I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.
Missing Comments
I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.
Improvements
To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.