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100% verified and true reviews from
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Volkswagen T-Roc Neil Gentry
18/07/2019
8 / 10

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Neil Gentry of Maidstone, Kent, who had a new Urano Grey VW T-Roc Hatchback on 18/07/2019

Overall: 8 / 10

Delivery Person Comments

Smart, professional, knowledgeable about my car, polite and friendly so excellent

Delivery Punctuality Comments

arrived exactly as scheduled and as advised

Overall Punctuality Comments

arrived exactly as scheduled and as advised

Cleanliness Comments

brand new car so as would be expected mainly immaculate - perfect inside with new car smell, front of car had some road grime due to weather conditions from motorway journey but understandable and acceptable - car was transported by trailer so of course a lot cleaner then if it was driven

Damage Comments

factory fresh and immaculate

Dealer Service Comments

excellent in every way

Overall Comments

Arrived on time (well just before actually) delivery confirmed 4 working days in advance, reconfirmed the afternoon of the day beofre delivery and delivery driver called on day to say he was leaving with accurate ETA

Delivery Communication Comments

excellent in every way

Missing Comments

iPhone lead requested but only noticed when supplied lead didn't fit (VW offer choice of USB or iPhone but look same to me)

Improvements

no, nothing to add - couldnt of asked for any more really - delighted with service and delivery
Mercedes GLA Class Siri Uhrnell
18/07/2019
8 / 10

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Siri Uhrnell of London, who had a new WHITE Mercedes GLA Class Hatchback on 18/07/2019

Overall: 8 / 10

Cleanliness Comments

It was raining earlier in the day so it was splashed with muddy rain

Dealer Service Comments

A bit of unclarity around payments, not able to provide delivery interval until the day
Nissan Juke Vicky Waller
17/07/2019
10 / 10

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Vicky Waller of Twickenham, who had a new Vivid Blue Nissan Juke Hatchback on 17/07/2019

Overall: 10 / 10

Missing Comments

The spare tyre but I've since learned from you and others that this is normal! So all good.

Improvements

Nothing, it was very good. The guy delivering showed me everything I needed to know.
Suzuki Vitara Estate Andrew Boden
17/07/2019
8 / 10

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Andrew Boden of Callington, who had a new Galactic Grey Suzuki Vitara Estate (2018 on) on 17/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived at 9:15am

Overall Punctuality Comments

Arrived at 9:15am

Cleanliness Comments

Inside was very clean, outside looked like it has been drive 250 miles on a motorway, which it had.

Dealer Service Comments

Likely I would avoid a Suzuki next time round.

Overall Comments

Would have been very good if the car hadn't looked so dirty on the outside.

Delivery Communication Comments

Yours good, dealer there was none.

Improvements

Your communication was good, and well received. keep up the good work.
Volkswagen Golf Amy McRobbie
12/07/2019
10 / 10

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Amy McRobbie of Fareham, who had a new Pure White VW Golf Hatchback on 12/07/2019

Overall: 10 / 10

Delivery Punctuality Comments

Also rang one hour before arrived which was very helpful.

Overall Punctuality Comments

Also rang one hour before arrived which was very helpful.

Improvements

Nothing
Skoda Kodiaq Estate Claire Carter
16/07/2019
10 / 10

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Claire Carter of Canterbury, who had a new Black Skoda Kodiaq Estate on 16/07/2019

Overall: 10 / 10

Delivery Punctuality Comments

A little earlier than he said but he waited while I got dressed as it was only 7.30am!

Overall Punctuality Comments

A little earlier than he said but he waited while I got dressed as it was only 7.30am!

Improvements

Maybe text when the person was 30 mins away from delivering but apart from that it was great.
Audi A4 Estate Keith Belton
15/07/2019
10 / 10

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Keith Belton of Stockton On Tees, who had a new Brilliant Black Audi A4 Avant on 15/07/2019

Overall: 10 / 10

Delivery Person Comments

Ian, was very friendly and informed me on a regular basis on his ETA
Citroen C5 Aircross John Burns
10/07/2019
4 / 10

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John Burns of Wrexham, who had a new Platinum Grey Citroen C5 Aircross Hatchback on 10/07/2019

Overall: 4 / 10

Delivery Person Comments

Handed me the electronic device on signature page. I insisted on going back pages to show me inspection details covered and I then also changed some of the tick boxes which i seen to reflect the handover.

Delivery Punctuality Comments

arrived at 08:30 no prior notice of arrival time received

Overall Punctuality Comments

arrived at 08:30 no prior notice of arrival time received

Cleanliness Comments

Dirty, 152 motorway miles, outside front covered in dead flies, dirty all over from previous days rain (sand or dust). Inside dusty and dry stain from spilage of drink or food on steering wheel

Damage Comments

two paint chips on edge of drivers door (looks like door has hit something when opened. Photos taken and asked delivery driver to add to his handover device

Dealer Service Comments

overall poor experience

Overall Comments

Car delivered dirty and drivers door edge had paint chips

Delivery Communication Comments

Only Ling Chat as means of comms. Delivery dates changes a few times

Missing Comments

rear car mats

Improvements

The opposite of the above detailed points !
Nissan Qashqai
12/07/2019
10 / 10

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of , who had a new Flame Red Nissan Qashqai Diesel Hatchback (2017 on) on 12/07/2019

Overall: 10 / 10

Missing Comments

There was a missing cover from the bumper which should have been covering the tow bar but they said they would send one out to me to fix it.

Improvements

Nothing
Nissan Qashqai Dave Melia
04/07/2019
8 / 10

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Dave Melia of Stockport, who had a new Blade silver Nissan Qashqai Hatchback on 04/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

4 hours late

Overall Punctuality Comments

4 hours late

Cleanliness Comments

It work OK - The delivery firm had to clean it before I received it as the it was so dirty and the garage.
Volvo XC90 Estate Joanna Thomson
12/07/2019
10 / 10

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Joanna Thomson of Troon, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2019

Overall: 10 / 10

Overall Comments

Arrived on time and clean car.

Improvements

All went well.
Seat Arona Shell Monks
09/04/2019
8 / 10

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Shell Monks of Manchester, who had a new Eclipse Orange Seat Arona Hatchback on 09/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

After 5:30 (this is fine though as delivery was free)

Overall Punctuality Comments

After 5:30 (this is fine though as delivery was free)

Damage Comments

Just the scratch on the gearstick.

Improvements

Nothing - all fine really
BMW 1 Series Wayne Atkinson
11/07/2019
8 / 10

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Wayne Atkinson of Gateshead, who had a new Black Sapphire BMW 1 Series Hatchback on 11/07/2019

Overall: 8 / 10

Delivery Person Comments

I have a bit of a cold so wasn't able to get an accurate measure of body odor. I did get him to lift his arm so I could check for sweat patches but there were none. Which is an indication of good German built air conditioning.

Delivery Punctuality Comments

He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.

Overall Punctuality Comments

He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.

Cleanliness Comments

Nice and clean inside and out.

Damage Comments

None that I could see.

Dealer Service Comments

Well to be honest I had no correspondence from anyone other than Lings and the delivery guy.

Overall Comments

Very good service

Delivery Communication Comments

Great communication

Missing Comments

I didn't get a form, just signed on his tablet.

Improvements

Nothing, it was all good!
Volkswagen Tiguan Estate Craig Campbell
11/07/2019
10 / 10

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Craig Campbell of Gateshead, who had a new White VW Tiguan Diesel Estate (2016 on) on 11/07/2019

Overall: 10 / 10

Delivery Person Comments

Very professional.

Delivery Communication Comments

Delivery driver rang night before to confirm access, time of delivery.

Improvements

Nothing
Renault Koleos Estate Phil Tickell
05/07/2019
10 / 10

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Phil Tickell of Northwich, who had a new White Renault Koleos Estate (2017 on) on 05/07/2019

Overall: 10 / 10

Improvements

Only to have known prior to the day, what time they would arrive. But I know that would be difficult.
Volkswagen Polo Deano Williams
02/07/2019
10 / 10

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Deano Williams of Tunbridge Wells, who had a new Flash Red VW Polo Hatchback on 02/07/2019

Overall: 10 / 10

Delivery Person Comments

Pleasant and professional.

Delivery Punctuality Comments

On time as promised.

Overall Punctuality Comments

On time as promised.

Cleanliness Comments

New car, new smell, no dirt :)

Damage Comments

Could not find any damage.

Dealer Service Comments

Only dealt with the driver and he was very professional.

Overall Comments

Professional handover. Went through all important procedures.

Delivery Communication Comments

Always great service from the Ling Team :)

Missing Comments

As above. I did not get a copy of the delivery note, as it was electronic. It can be emailed to deanow34@yahoo.com

Improvements

None that I can think of.
Skoda Karoq Estate Matt Hermon
10/07/2019
10 / 10

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Matt Hermon of Magham Down HAILSHAM, who had a new Petrol Blue Skoda Karoq Estate on 10/07/2019

Overall: 10 / 10

Audi A4 Estate
09/07/2019
10 / 10

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of , who had a new Mythos Black Audi A4 Avant on 09/07/2019

Overall: 10 / 10

Delivery Person Comments

Lee Pudney. He was probably one of the nicest, friendliest, person I have met. A man who enjoys his job.

Delivery Punctuality Comments

Driver arrived when he said. He also phoned ahead with 1 hour warning.

Overall Punctuality Comments

Driver arrived when he said. He also phoned ahead with 1 hour warning.

Cleanliness Comments

Impeccable

Damage Comments

*None so far. It has been raining since delivery and I have been on a journey / at work/ car now dirty :( . However, wheels and interior perfect. Exterior appears to have no faults as far as I can see, however.

Overall Comments

Very good, reliable delivery service.

Improvements

Nothing. Good job all around.
BMW X2 Peter Hewitt
06/07/2019
10 / 10

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Peter Hewitt of Milton Keynes, who had a new Black Sapphire BMW X2 Hatchback on 06/07/2019

Overall: 10 / 10

Delivery Person Comments

Again excellent no complaints at all

Delivery Punctuality Comments

Delivered at 8.40 on a Saturday morning, excellent

Overall Punctuality Comments

Delivered at 8.40 on a Saturday morning, excellent

Cleanliness Comments

9 out 10, bit of marking on the glass from rain water but nothing really

Damage Comments

All perfect

Dealer Service Comments

Cant complain really good, did a Saturday for me when they didnt have to

Overall Comments

Excellent, rang to give me an ETA an hour before arrival

Improvements

Really happy, I suppose a bag full of cash would have been nice
Mercedes C Class Estate Nuch Noppakhun
08/07/2019
10 / 10

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Nuch Noppakhun of Seaham, who had a new Selenite Grey Mercedes C Class Estate on 08/07/2019

Overall: 10 / 10

Delivery Person Comments

Driver very polite and professional.

Cleanliness Comments

Cleaned locally just before delivery.

Overall Comments

Car was cleaned before delivery.

Improvements

Free lingscar mug delivered with car ;-)
Ford Ranger Pick-up
05/07/2019
8 / 10

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of , who had a new Frozen White Ford Ranger Diesel on 05/07/2019

Overall: 8 / 10

Cleanliness Comments

As stated before the interior wasn’t very clean and the outside was dirty but to be expected as it was being driven to me

Damage Comments

Inspected car and couldn’t see anything, only thing I have noticed as mentioned to long was a panel internally doesn’t seem to be pushed together properly.

Overall Comments

Interior seemed quite dirty for a new vehicle
Nissan Qashqai
05/07/2019
8 / 10

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of , who had a new Gun Metal Nissan Qashqai Hatchback on 05/07/2019

Overall: 8 / 10

Cleanliness Comments

Very clean but looksike it had been left out in the rain as there were dried watermarks on the bodywork.

Damage Comments

Small scratc on offside wing mirror shell.

Improvements

It would be hard to improve on this.
Seat Leon G Ellicott
02/07/2019
8 / 10

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G Ellicott of Greenhithe, who had a new Nevada White Seat Leon Hatchback on 02/07/2019

Overall: 8 / 10

Dealer Service Comments

The reason for the score is that they never owned up to their mistake when they allocated my car to someone else. Causing a lengthy delay in delivery of my car. Their communication with Lings seemed to be somewhat lacking & Guy had to do a lot of chasing to get answers. They would've got Very poor. But they gave me a loan car whilst i was waiting for mine.

Delivery Communication Comments

The "very good" score is just for the service from Lings which was excellent as always.
Volkswagen Golf Maxy Boy Taylor
05/07/2019
8 / 10

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Maxy Boy Taylor of Newcastle Upon Tyne, who had a new Atlantic Blue VW Golf Hatchback on 05/07/2019

Overall: 8 / 10

Missing Comments

Possibly the warranty book?
Nissan Qashqai Matt Bissell
03/07/2019
10 / 10

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Matt Bissell of Benfleet, who had a new Vivid Blue Nissan Qashqai Hatchback on 03/07/2019

Overall: 10 / 10

Audi A6 Saloon Gurpreet Kingra
28/06/2019
10 / 10

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Gurpreet Kingra of Romford, who had a new Firmament Blue Audi A6 Saloon on 28/06/2019

Overall: 10 / 10

Suzuki Vitara Estate Mat Beadle
02/07/2019
6 / 10

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Mat Beadle of Nailsea, who had a new Grey Suzuki Vitara Estate (2018 on) on 02/07/2019

Overall: 6 / 10

Delivery Person Comments

Friendly and understanding that i wanted to go through the vehicle.

Delivery Punctuality Comments

arrived 3 hours before i was expecting him.

Overall Punctuality Comments

arrived 3 hours before i was expecting him.

Cleanliness Comments

Outside of the vehicle was very dirty, perhaps the car was washed a week ago and was left out for it to be rained on.

Damage Comments

None seen at time of delivery.

Dealer Service Comments

Didnt have any contact with the dealer, therefore unable to comment

Missing Comments

I would have liked to see a set of floor carpets in the vehicle. Having worked for Suzuki in South Africa, i know that rental spec carpets are available. This goes a long way to keep the floor wells in good condition especially with the amount of wear and tear that can happen on them.

Improvements

Delivery Carpets...
Suzuki Vitara Estate Ellie Hayes
28/06/2019
6 / 10

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Ellie Hayes of Shrewsbury, who had a new Galactic Grey Suzuki Vitara Estate (2018 on) on 28/06/2019

Overall: 6 / 10

Improvements

More accurate delivery time slot
Volvo XC90 Estate Roger McBroom
01/07/2019
10 / 10

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Roger McBroom of SUTTON COLDFIELD , who had a new Osmium Grey Volvo XC90 Estate (2015 on) on 01/07/2019

Overall: 10 / 10

Damage Comments

Stone chip on front spoiler that had been touched up.

Improvements

Nothing
Nissan Qashqai Barry Smith
01/07/2019
8 / 10

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Barry Smith of Keelby, who had a new Ink Blue Nissan Qashqai Diesel Hatchback (2017 on) on 01/07/2019

Overall: 8 / 10

Cleanliness Comments

Very good inside but outside looked like it had been in dessert storm.

Delivery Communication Comments

Would be good to know upfront delivery time at least am or pm.
BMW 2 Series Coupe Tom Guest
28/06/2019
8 / 10

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Tom Guest of Sutton Cum Lound, who had a new Black Sapphire BMW 2 Series Coupe on 28/06/2019

Overall: 8 / 10

Delivery Person Comments

Polite, helpful and chatty

Delivery Punctuality Comments

Later than expected but wasn't an issue as they kept me informed which was really good

Overall Punctuality Comments

Later than expected but wasn't an issue as they kept me informed which was really good

Cleanliness Comments

As a whistle

Overall Comments

Pretty much on time and kept me informed which is always good.

Improvements

Champagne?
Seat Arona Dave Watts
01/07/2019
8 / 10

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Dave Watts of Coalville, who had a new Mystery Blue with Midnight Black Roof Seat Arona Hatchback on 01/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived before 9:00

Overall Punctuality Comments

Arrived before 9:00

Dealer Service Comments

Only had contact with the delivery person, not the dealer themselves

Missing Comments

Boot liner, dog guard & bumper protector were not fitted, but you've just told me the dealers are going to send these on.

Improvements

Actual paperwork for delivery - with my last car I had something to file, but I was only shown a page on a mobile phone, which was pretty unreadable
BMW 3 Series Touring Estate Paul Conlan
28/06/2019
10 / 10

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Paul Conlan of Gorebridge, who had a new Estoril Blue BMW 3 Series Touring Special Edition (2017 on) on 28/06/2019

Overall: 10 / 10

Dealer Service Comments

No dealings

Delivery Communication Comments

as always

Missing Comments

one tyre valve cap missing

Improvements

A
Mercedes A Class Klara Hanrahan
28/06/2019
8 / 10

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Klara Hanrahan of Denmead, who had a new Red Mercedes A Class Hatchback on 28/06/2019

Overall: 8 / 10

Cleanliness Comments

The delivery guy put the car through a car wash before delivery which left all water marks on the car, so after the hand over i took it to my hand car wash for a another clean and hand dry.

Improvements

Nothing, communication was great from the dealer. Also communication via Ling was fantastic throughout the process
Fiat 500
24/06/2019
10 / 10

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of , who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 24/06/2019

Overall: 10 / 10

Peugeot 3008 Estate Peter Howard
24/06/2019
8 / 10

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Peter Howard of Sudbury, who had a new Nimbus Grey Peugeot 3008 Estate (2016 on) on 24/06/2019

Overall: 8 / 10

Delivery Person Comments

Very helpful.

Delivery Punctuality Comments

An earlier call with eta would have been helpful.

Overall Punctuality Comments

An earlier call with eta would have been helpful.

Cleanliness Comments

Had obviously been parked outside for some time as although clean needed a good polish. Interior very good.

Dealer Service Comments

Haven't had an contact with dealer.

Overall Comments

Delivered on trailer. Received phone call about 1 hour out. However a call at the beginning of the journey would have been useful.

Improvements

Phone call early in day with eta. Spent most of day at home waiting for delivery which happened in afternoon.
Citroen C3 KELLY SMALL
27/06/2019
8 / 10

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KELLY SMALL of RAINHAM, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2019

Overall: 8 / 10

Delivery Person Comments

Nice, chatty

Delivery Punctuality Comments

Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.

Overall Punctuality Comments

Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.

Cleanliness Comments

Lovely

Overall Comments

I needed the car by a specific date. Perfect!

Improvements

Call the day before maybe to give idea of time but minor detail
Seat Arona Andy Allen
27/06/2019
8 / 10

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Andy Allen of Livingston, who had a new Magnetic Grey/Midnight Black roof Seat Arona Hatchback on 27/06/2019

Overall: 8 / 10

Delivery Person Comments

Well presented. In suit, and polite and informative.

Delivery Punctuality Comments

Exactly on time. Very impressive

Overall Punctuality Comments

Exactly on time. Very impressive

Cleanliness Comments

The inside of the car was very clean. The outside was a little grubby on delivery with some bird poo stains. Nothing that a quick wash didn't sort out. However to be fair, it had just been driven nearly 300 miles, so i wasn't that upset.

Overall Comments

Arrived exactly on time, called the day before to advise time.

Improvements

Maybe gave it wash before before arriving, and it would have been good to have been given a physical copy of something showing what i was signing for etc
Land Rover RR Evoque Craig Laver
21/06/2019
8 / 10

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Craig Laver of Bristol, who had a new Black Land Rover Range Rover Evoque on 21/06/2019

Overall: 8 / 10

Delivery Person Comments

Gary was an absolute gent and explained everything clearly to me. He even refused a lift to the train station!

Delivery Punctuality Comments

On time. Text message beforehand to confirm. Very impressed.

Overall Punctuality Comments

On time. Text message beforehand to confirm. Very impressed.

Cleanliness Comments

Apart from a few bugs due to the warm weather, the car was spotless.

Dealer Service Comments

Good. Would have been better if I didn't have to chase around the status of delivery once or twice.

Overall Comments

Very professional.

Delivery Communication Comments

Good communication once the delivery date was confirmed.

Improvements

Nothing!
Volkswagen Golf Tom Thundercliffe
25/06/2019
10 / 10

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Tom Thundercliffe of Southampton, who had a new Black VW Golf Diesel Hatchback (2017 on) on 25/06/2019

Overall: 10 / 10

Delivery Person Comments

Knowledgeable delivery driver who was happy to explain as much or as little as needed

Overall Comments

Flexibility in timing of delivery was much appreciated
Audi A6 Saloon Chris Wing-King
24/06/2019
10 / 10

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Chris Wing-King of Richmond, who had a new Firmament Blue Audi A6 Saloon on 24/06/2019

Overall: 10 / 10

Delivery Punctuality Comments

Driver rang me 45 min beforehand to announce his arrival.

Overall Punctuality Comments

Driver rang me 45 min beforehand to announce his arrival.

Cleanliness Comments

Car was a little dusty because of the rain as it was on a trailer - that can't be helped and the car did come from far away.

Missing Comments

Not sure if I'm supposed to have any other paperwork. Driver just handed me two keys. Handbook was inside the car. I signed for the delivery on the driver's iPad-looking thing.
Seat Leon Drew Hallworth
24/06/2019
8 / 10

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Drew Hallworth of Stockport, who had a new Mystery Blue Seat Leon Hatchback on 24/06/2019

Overall: 8 / 10

Delivery Person Comments

Collected myself

Overall Comments

Collected myself

Missing Comments

Service book

Improvements

Nothing was all round good service
Ford Kuga Estate Paul Clarkson
24/06/2019
10 / 10

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Paul Clarkson of Liverpool, who had a new Black Ford Kuga Estate on 24/06/2019

Overall: 10 / 10

Overall Comments

Great communication from the delivery driver!
Seat Leon Warren Gibson
21/06/2019
8 / 10

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Warren Gibson of East Wemyss, who had a new Desire Red Seat Leon Hatchback on 21/06/2019

Overall: 8 / 10

Delivery Person Comments

seemed to be in a big rush but was nice enough to deal with

Delivery Punctuality Comments

he was half an hour later than the arranged time but was made aware where he was and when so not a big problem

Overall Punctuality Comments

he was half an hour later than the arranged time but was made aware where he was and when so not a big problem

Cleanliness Comments

Car had been washed but not dried so was covered in water marks but was in a good condition inside

Dealer Service Comments

happy enough no issues

Delivery Communication Comments

easy to deal with and made adjustments to delivery with ease

Missing Comments

nothing missing to my knowledge

Improvements

happy enough with current set up
Hyundai Tucson Estate Chris Rawding
21/06/2019
10 / 10

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Chris Rawding of Leeds, who had a new Phantom Black Hyundai Tucson Estate on 21/06/2019

Overall: 10 / 10

Delivery Person Comments

Really nice, showed me over the features and told me even the bits he had changed from standard.

Delivery Punctuality Comments

On time to the minute.

Overall Punctuality Comments

On time to the minute.

Cleanliness Comments

The car was spotless inside and out

Overall Comments

Really good, great communication and came when they said.

Improvements

Nothing it was very well executed.
Citroen C3 Alan PURUGGANAN
20/06/2019
10 / 10

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Alan PURUGGANAN of Camberley, who had a new Cobalt Blue Citroen C3 Hatchback on 20/06/2019

Overall: 10 / 10

Delivery Person Comments

Friendly guy

Overall Comments

Very punctual

Improvements

No comments. Everything was good.
Renault Kadjar
07/06/2019
10 / 10

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of , who had a new Diamond Black, Titanium and Highland Grey Renault Kadjar Hatchback (2019 on) on 07/06/2019

Overall: 10 / 10

Overall Comments

Great delivery team
Jeep Renegade Andy Morris
19/06/2019
8 / 10

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Andy Morris of DONCASTER, who had a new Jetset Blue Jeep Renegade Hatchback (2018 on) on 19/06/2019

Overall: 8 / 10

Delivery Person Comments

It would have been helpful to know that you wanted a score on body odour as I would have got closer, but nothing was noticeable at a normal distance. The chap was extremely friendly, helpful and patient, He obviously does this all the time and knows the process. He had already written (raining limited inspection of bodywork) on the form without me mentioning it.

Delivery Punctuality Comments

He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.

Overall Punctuality Comments

He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.

Cleanliness Comments

Clean and valeted.

Damage Comments

No damage

Dealer Service Comments

I had no contact with the dealer so cannot really provide a score. However I have rated good on the basis that the car was as described, they changed the plate from a NI to a UK one (I don't know what you did to "encourage" this :-), and they haven't asked me for any money yet !!!!

Overall Comments

Not sure where your delivery process starts - if it includes signing the finance docs then I rate Good as these seemed to take slightly longer than I expected. However after that, the process was very good, prompt and simple and faster than I expected.

Delivery Communication Comments

I had no direct contact with the dealer. Contact with yourself and your staff was very good and extremely responsive.

Improvements

difficult to find any improvements - if I had to find something I would suggest that when waiting for a dealer to respond (e.g. finance docs took 4 days) and you are chasing the dealer (which I assume you are doing as I see you've looked in Lingo) then adding a note pro-actively stating "Just to let you know I chased the dealer today and they are still processing the form" would be good as I wouldn't then have to ask "how's it going?" and I'd know you were on the case.
Citroen C5 Aircross Hayley Gallagher
17/06/2019
8 / 10

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Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019

Overall: 8 / 10

Improvements

Called with a time slot at beginning of the day
BMW 3 Series Touring Estate Ian Montague
17/06/2019
8 / 10

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Ian Montague of BATH, who had a new GLACIER SILVER BMW 3 Series Touring on 17/06/2019

Overall: 8 / 10

Delivery Person Comments

Appreciated a call days earlier to ask if could deliver early.

Delivery Punctuality Comments

Expected 06:30, arrived 07:15. (Problem with delivery truck).

Overall Punctuality Comments

Expected 06:30, arrived 07:15. (Problem with delivery truck).

Cleanliness Comments

Inside good, outside needed a quick wash.

Dealer Service Comments

Took a long time to send out correct documents that needed signing. Had to chase and chase and chase.

Missing Comments

Owner's Handbook for Navigation, Entertainment, Communication. (Should be separate manual).
Suzuki Vitara Estate Harry Schilbach
18/06/2019
8 / 10

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Harry Schilbach of Darlington, who had a new White Suzuki Vitara Estate (2018 on) on 18/06/2019

Overall: 8 / 10

Delivery Person Comments

Pleasant, Polite and informative - took the timne to show me features of the car. Was not in hurry whilst I inspected it.

Delivery Punctuality Comments

Rang the day before to confirm address and my time available. Was waiting for me.

Overall Punctuality Comments

Rang the day before to confirm address and my time available. Was waiting for me.

Cleanliness Comments

Good - Could tell it had been driven 300m to my destination.

Dealer Service Comments

Not much communication from supplying dealer.

Overall Comments

Very happy Driver - Derek - was very polite and friendly.

Delivery Communication Comments

Very good. Delivery date initially confirmed but then bought forward. Delivery Driver rang the day before and confirmed time he would be delivering.

Missing Comments

Driver didn't have a copy of delivery form - but had no issue with me taking a photo on my camera.

Improvements

Not really - My rreference would have been to have it trailered / transportered to me - but wouldn't have wanted to pay for it(!)
Fiat 500 Caroline Cantwell
17/06/2019
6 / 10

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Caroline Cantwell of Basingstoke, who had a new Pasodoble Red Fiat 500 Hatchback (2015 on) on 17/06/2019

Overall: 6 / 10

Cleanliness Comments

Was not cleaned inside or out.

Dealer Service Comments

Although communication was good and delivery was punctual, the plates were incorrect.

Overall Comments

Incorrect number plate has meant I cannot drive it yet!

Improvements

Cleaned car inside and out. And of course the lease company could have checked that the car had the correct number plate!!!
Seat Leon Martin Notman
14/06/2019
8 / 10

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Martin Notman of Yarm, who had a new Urban Silver Seat Leon Hatchback on 14/06/2019

Overall: 8 / 10

Delivery Person Comments

Smelt Lovely

Delivery Punctuality Comments

Delivered as promised

Overall Punctuality Comments

Delivered as promised

Cleanliness Comments

Ok but could be better

Overall Comments

Nice man very friendly

Improvements

Car could have been better inside but only minor moans.
Ford Kuga Estate Trace Burns
07/06/2019
8 / 10

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Trace Burns of BARROW-IN-FURNESS, who had a new Magnetic Ford Kuga Estate on 07/06/2019

Overall: 8 / 10

Delivery Person Comments

A pleasant lady. She was helpful. No complaints

Delivery Punctuality Comments

The car arrived within the pre advised time period

Overall Punctuality Comments

The car arrived within the pre advised time period

Cleanliness Comments

The interior was fine. The outside was dirty but it had done a motorway journey. We asked the delivery driver to have it cleaned and she did. Under the bonnet was very dusty, dirty and had sandy substance on it (not the actual engine). I provided photos to the finance company as requested.

Damage Comments

There are a few minor marks which I have reported. Marks in the rear windscreen Blemish to the front drivers side paint work White marks on the rubber seal around the boot The rear bumper has a scratch I sent an email with photos on the day of delivery

Overall Comments

The delivery driver phoned me in the morning to give me an approximate delivery time.

Missing Comments

Not as far as I'm aware? There was a large piece of plastic left on the back seat, we aren't sure what it is and the delivery driver didn't know?

Improvements

Make sure the car is clean upon arrival as opposed to the customer asking for it to be cleaned so we could check it over properly for any marks, damage etc.
BMW 3 Series Touring Estate Steve Fraser
12/06/2019
8 / 10

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Steve Fraser of Long Ditton, who had a new Estoril Blue BMW 3 Series Touring on 12/06/2019

Overall: 8 / 10

Citroen C3 Simon Britton
11/06/2019
8 / 10

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Simon Britton of Sutton Coldfield, who had a new POWER ORANGE Citroen C3 Hatchback on 11/06/2019

Overall: 8 / 10

Delivery Person Comments

Car seat & footwell was covered, driver friendly & polite.

Delivery Punctuality Comments

Arrived when he said he would

Overall Punctuality Comments

Arrived when he said he would

Cleanliness Comments

Showroom clean - it was raining heavily so I agreed with driver to skip obligatory car wash (although he didn't quite get my "I'm sure Citroen finance will send me a voucher for a car wash" comment!)
BMW 3 Series Touring Estate Fiona Everett
10/06/2019
10 / 10

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Fiona Everett of East Lothian , who had a new Glacier Silver BMW 3 Series Touring on 10/06/2019

Overall: 10 / 10

Delivery Punctuality Comments

Delivered a day early????

Overall Punctuality Comments

Delivered a day early????

Improvements

Nothing!
Seat Ibiza Col Rawlins
07/06/2019
10 / 10

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Col Rawlins of Bracknell, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/06/2019

Overall: 10 / 10

Citroen C3 Derek Johnston
06/06/2019
8 / 10

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Derek Johnston of Dunfermline, who had a new Cobalt Blue Citroen C3 Hatchback on 06/06/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly chatty men

Improvements

Everything was great :)
Citroen Space Tourer Estate (2018-19) Vince Malia
07/06/2019
4 / 10

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Vince Malia of Chester Le Street, who had a new Platinum grey Citroen Space Tourer Estate on 07/06/2019

Overall: 4 / 10

Delivery Punctuality Comments

Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.

Overall Punctuality Comments

Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.

Dealer Service Comments

Didn't deliver car on first date given after I had took day off work and communication with lings was bad as I know how efficient lings are with dealing with problems so know it was dealer just not getting back to lings.

Delivery Communication Comments

I only asked for a rough time of eta and the delivery company couldn't provide that and didn't ring in time I asked. Port really as it's a big expensive item so you would think they would work with people in order to be in. I can get a tesco shop in a two hour delivery slot but not a car. Doesn't make sense to me.

Improvements

Lings amazing so attentive.....Dealer dissapointing would be the reason I wouldn't lease a car unless I had lings doing the chasing for me.
Citroen C3 Denise Wallace
06/06/2019
6 / 10

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Denise Wallace of Bicester, who had a new power orange Citroen C3 Hatchback on 06/06/2019

Overall: 6 / 10

Delivery Person Comments

I couldn't understand him very well, whilst i didn't expect a full run down of the cars workings, he seemed reluctant to explain anything and wasn't very friendly

Delivery Punctuality Comments

Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him

Overall Punctuality Comments

Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him

Cleanliness Comments

i could tell it had been washed and i appreciate it had been driven 140miles but the bird poo on the roof and bonnet did not look recent.Inside was lovely and clean

Damage Comments

looked in great condition

Dealer Service Comments

poor communication and bird poo that looks like it's been there a while is annoying but the car arrived on the correct day in good condition and i love it

Delivery Communication Comments

communication with you and your team was perfect and you tried to get me an eta for delivery. Didn't really receive any communication from dealer. I even ended up trying to find out why a rental car had been delivered to my drive and keys just pushed through my letterbox. Turned out it was for the delivery driver to get home, would have been nice to be told

Improvements

Cleaner exterior, better communication from dealer. You and your team did everything you could and made the whole process painless and even fun at times
Volvo V90 Estate Bruce Manning
03/06/2019
8 / 10

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Bruce Manning of Redmarley, Gloucester, who had a new Magic Blue Volvo V90 Estate (2017 on) on 03/06/2019

Overall: 8 / 10

Delivery Person Comments

Thanks Roy from Volvo Brum.

Delivery Punctuality Comments

AM delivery, arrived at 1315.

Overall Punctuality Comments

AM delivery, arrived at 1315.

Cleanliness Comments

Outside condition commensurate with 90 miles of driving in the rain!

Overall Comments

Told an AM delivery but turned up at 1315 :-( though Roy from Volvo Brum very helpful with instructions/knowedge etc.

Improvements

Apart from hanging around all morning (and not working/being more useful) the delivery went well.
Volkswagen Arteon Matty Blood
05/06/2019
6 / 10

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Matty Blood of Catterick Garrison , who had a new Urano Grey VW Arteon Fastback on 05/06/2019

Overall: 6 / 10

Delivery Punctuality Comments

No eta so difficult to judge

Overall Punctuality Comments

No eta so difficult to judge

Overall Comments

No ETA given

Improvements

An ETA from supplying garage
Skoda Octavia Brian Shaw
04/06/2019
10 / 10

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Brian Shaw of Edinburgh, who had a new Denim Blue Skoda Octavia Hatchback on 04/06/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant.

Delivery Punctuality Comments

Delivered in line with the expected window.

Overall Punctuality Comments

Delivered in line with the expected window.

Overall Comments

Delivered within the estimated time window.

Missing Comments

As above Warrant Book and Delivery Form

Improvements

I wasn't given a Delivery Form or asked to sign for the car upon delivery and no Warranty Book provided.
Nissan Qashqai Clare Neale
30/11/2018
10 / 10

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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018

Overall: 10 / 10

Volvo XC40 Estate
31/05/2019
10 / 10

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of , who had a new Silver Volvo XC40 Estate (2018 on) on 31/05/2019

Overall: 10 / 10

Volkswagen Tiguan Estate Deb Illume
28/11/2018
8 / 10

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Deb Illume of Bebington, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 28/11/2018

Overall: 8 / 10

Seat Leon Christine Gross
29/05/2019
4 / 10

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Christine Gross of London, who had a new Nevada White Seat Leon Hatchback on 29/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

Delivery time of 17:00 but arrived at 19:10

Overall Punctuality Comments

Delivery time of 17:00 but arrived at 19:10

Dealer Service Comments

No contact with supplying dealer

Delivery Communication Comments

Ling good communication but delivery man poor

Improvements

more accurate estimated time of delivery
Abarth 595 Hatchback Drailton Fontanetti
01/06/2019
8 / 10

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Drailton Fontanetti of Crowborough, who had a new Asphalt Grey Abarth 595 Hatchback (2016 on) on 01/06/2019

Overall: 8 / 10

Delivery Person Comments

Can’t comment on his body odour, as I like to respect other people’s personal space... On a scale from 0-10, 10 - Delivery agent was very friendly and professional, kept me informed about delivery time via texts and was happy for me to fully inspect the car before signing delivery note.

Delivery Punctuality Comments

Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.

Overall Punctuality Comments

Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.

Cleanliness Comments

Car was very clean

Damage Comments

Fully inspected car before signing delivery note. No damages to car.

Dealer Service Comments

O have not personally dealt with dealer, but car was delivered as ordered.

Overall Comments

Good communication from LingsCar.com and Transporter company.

Delivery Communication Comments

Great communication; Ling and Guy have kept me updated throughout the whole delivery process and always chasing dealership for updates.

Missing Comments

Nothing missing.

Improvements

No improvement needed, great communication, professional and friendly approach from both LingsCar.com and Transporter.
Kia Sportage Estate Frank Behan
30/05/2019
8 / 10

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Frank Behan of Saltcoats, who had a new Fusion White Kia Sportage Estate on 30/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.

Overall Punctuality Comments

Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.

Cleanliness Comments

The car had a few mud patches on it as it had been raining but a quick blast with the garden hose and it was fine.

Missing Comments

Don't know if they are included (they were on my 2012 kia) but there were no mats. I have since ordered some but just in case they try and stiff me for mats when I hand it back.

Improvements

Nothing!
Citroen C3 Krista Norman
23/05/2019
8 / 10

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Krista Norman of Greenhithe, who had a new Perla Nera Black. Citroen C3 Hatchback on 23/05/2019

Overall: 8 / 10

Delivery Person Comments

Deleivery person was very helpful.

Delivery Punctuality Comments

Arrived early in the morning.

Overall Punctuality Comments

Arrived early in the morning.

Cleanliness Comments

Car was quite dirty, hard to see the bodywork properly for any possible damage etc.

Damage Comments

Not that we are aware of, just dirt.

Overall Comments

Car arrived early in the day on the date given.

Improvements

Very pleased with the delivery and overall experience. Just the condition of the car wasn't ideal.
Seat Arona Gill Wright
29/05/2019
8 / 10

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Gill Wright of Malton, who had a new Urban Silver Seat Arona Hatchback on 29/05/2019

Overall: 8 / 10

Seat Ibiza Drew Park
30/05/2019
4 / 10

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Drew Park of Liverpool, who had a new Black Seat Ibiza Hatchback on 30/05/2019

Overall: 4 / 10

Delivery Person Comments

No complaints

Dealer Service Comments

Poor service for the reasons outlined above, although the dealer have offered a free service in a year's time and arranged a hire car once the problem was identified

Overall Comments

Initial delivery date not honoured, delivery driver turned away from the garage due to car being at incorrect location. The supplying garage then did not inform me of the problem and it wasnt until I phoned the driver that the problem emerged, several hours later when the car hadn't turned up as expected.

Delivery Communication Comments

Excellent communication with the lingscars team via lingo at all times, communication with the dealer was poor. No attempt made by the dealer to inform me that the car wasnt going to be delivered and initially told that it was a paperwork problem, rather than the car being at a completely different location

Improvements

Better communication from the dealer if there is a problem with delivery, had I been told that the car wasnt coming i could have gone into work and not wasted a day of annual leave
Audi A5 Coupe Mark Gailey
30/05/2019
8 / 10

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Mark Gailey of East KIlbride, who had a new Ibis White Audi A5 Coupe on 30/05/2019

Overall: 8 / 10

Delivery Person Comments

no concerns and called in advance

Delivery Punctuality Comments

no issues

Overall Punctuality Comments

no issues

Cleanliness Comments

delivered on a transporter so as clean as could be on a horrible rainy day

Overall Comments

no issues

Improvements

no suggestions, everything was great
Fiat 500 John Dingley
29/05/2019
8 / 10

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John Dingley of Swansea, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 29/05/2019

Overall: 8 / 10

Delivery Person Comments

No body odour. V pleasnt guy.

Delivery Punctuality Comments

See above.

Overall Punctuality Comments

See above.

Dealer Service Comments

OK so far!

Overall Comments

I missed the phone call (my fault) from the delivery man saying when he would come. A text would probably have been worth doing as well.

Delivery Communication Comments

I missed phone call (my fault) from driver when he was 2h away. A text would probably have been better actually. Communication with you at 16:45 on the day was v good and all sorted out no problem.

Missing Comments

I signed delivery form but I have not got a copy of the signed one.

Improvements

All went well really.
Citroen C3 Aircross Dave Thompson
28/05/2019
6 / 10

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Dave Thompson of Brighton, who had a new Misty Grey Citroen C3 Aircross Hatchback on 28/05/2019

Overall: 6 / 10

Cleanliness Comments

Rain stained, as if it had been left around for quite some time. Interior was fine though.

Dealer Service Comments

Difficult to say really, all they have done for me so far is deliver the car, you guys have done the rest.

Missing Comments

We couldn't find the aerial, after a tip from yourselves I found it the next day in the door compartment.

Improvements

It would have been nice to have a go through with the controls and info system but I felt that the delivery guy wasn't too keen or that knowledgeable about it, and he did have someone picking him up and had to keep a look out for him.
Honda Jazz Lou Notman
29/05/2019
10 / 10

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Lou Notman of Leeds, who had a new Red Honda Jazz Hatchback (2017 on) on 29/05/2019

Overall: 10 / 10

Missing Comments

Car mats - not sure if was supposed to include though!

Improvements

Nothing - arrived promptly on morning with no issues
Citroen Space Tourer Estate (2018-19) Nath Thomas
28/05/2019
6 / 10

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Nath Thomas of Aspley Guise, who had a new Platinum grey Citroen Space Tourer Estate on 28/05/2019

Overall: 6 / 10

Delivery Person Comments

Didn't really speak Englsih, questioned a scratch I found and said it wasn't a scratch. It actually was as you could feel the scratch with your nail.

Delivery Punctuality Comments

I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)

Overall Punctuality Comments

I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)

Damage Comments

Small scratch, however this was noted on the paper work
Volkswagen Golf Tara Webb
28/05/2019
10 / 10

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Tara Webb of Egham, Surrey, who had a new Turmeric yellow VW Golf Hatchback on 28/05/2019

Overall: 10 / 10

Mini Clubman Estate
21/05/2019
8 / 10

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of , who had a new Emerald grey Mini Clubman Estate (2015 on) on 21/05/2019

Overall: 8 / 10

Mercedes A Class Alan Brown
28/05/2019
8 / 10

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Alan Brown of Blyth, who had a new Polar white Mercedes A Class Hatchback on 28/05/2019

Overall: 8 / 10

Cleanliness Comments

Arrived in the rain so not too clean outside,British weather grrr!

Damage Comments

Arrived in the rain so cannot tell yet

Dealer Service Comments

First delivery date and very specific delivery time was ignored. And they decided to try and deliver anyway.wasted a 1/2 days holiday and wouldn't accommodate a bank holiday Monday .most show rooms are open so massive fail there!

Missing Comments

Full tank of fuel.

Improvements

Delivered in a timescale suitable to a working persons busy schedule
Volvo XC60 Estate
24/05/2019
10 / 10

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of , who had a new Fusion Red Volvo XC60 Diesel Estate (2017 on) on 24/05/2019

Overall: 10 / 10

Delivery Person Comments

St was very chirpy. He delivered my other car 12 months ago. He set up my phone and was very pleasant throughout. I didn't get too close so cannot comment on his body odour or eau du cologne

Delivery Punctuality Comments

Arrived when expected

Overall Punctuality Comments

Arrived when expected

Cleanliness Comments

spotless considering he had driven from Exeter

Overall Comments

Delivery was when expected. The driver Stu, telephoned ahead

Improvements

Nothing, it was perfect
Peugeot 3008 Estate Mandy Monksfield
24/05/2019
8 / 10

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Mandy Monksfield of Stanford Le Hope, who had a new Amazonite Grey Peugeot 3008 Estate (2016 on) on 24/05/2019

Overall: 8 / 10

Damage Comments

Am certain the wasn't but the car was too dirty to visualise properly

Overall Comments

No issues with the timing or the delivery guy. The car was delivered dirty/dusty.

Improvements

Made sure car was clean.
Skoda Kodiaq Estate Joe Nunes
23/05/2019
4 / 10

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Joe Nunes of , who had a new Energy Blue Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019

Overall: 4 / 10

Delivery Person Comments

He was friendly and was good to deal with.

Delivery Punctuality Comments

Yes on the day the delivery was on time.

Overall Punctuality Comments

Yes on the day the delivery was on time.

Cleanliness Comments

The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.

Dealer Service Comments

The whole experience was poor, a really poor start to a new relationship.

Overall Comments

The delivery was cancelled initially and was rescheduled, the planning was poor.

Delivery Communication Comments

Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.

Improvements

You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate Paul Cox
23/05/2019
8 / 10

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Paul Cox of Wootton, who had a new Glacier Silver BMW 3 Series Touring on 23/05/2019

Overall: 8 / 10

Delivery Person Comments

really professional and smelled like fresh cut flowers ;-)

Delivery Punctuality Comments

phoned the day before to arrange a time and it arrived 2minutes after... very good!

Overall Punctuality Comments

phoned the day before to arrange a time and it arrived 2minutes after... very good!

Cleanliness Comments

apart from some water marks the car was immaculate

Overall Comments

Delivery man was really good very professional

Improvements

Delivery was really good.... left a great last impression.
Mercedes E Class Natalie Jacobs
23/05/2019
8 / 10

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Natalie Jacobs of Stanmore, who had a new Selenite Grey Mercedes E Class Cabriolet on 23/05/2019

Overall: 8 / 10

Missing Comments

only thing was no copy of delivery form I signed

Improvements

didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate Bryan Carter
21/05/2019
8 / 10

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Bryan Carter of Ashurst, who had a new Non metallic - Energy blue Skoda Karoq Diesel Estate (2017 on) on 21/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea

Overall Punctuality Comments

Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea

Delivery Communication Comments

See above re delivery time , not a Ling problem a dealer one

Improvements

See communications
Volvo S90 Saloon J Sakirov
20/05/2019
8 / 10

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J Sakirov of Poynton, who had a new Black Volvo S90 Saloon (2017 on) on 20/05/2019

Overall: 8 / 10

Dealer Service Comments

The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon Jay Price
21/05/2019
10 / 10

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Jay Price of Wirral, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019

Overall: 10 / 10

Volkswagen Golf Duncan Gauld
20/05/2019
10 / 10

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Duncan Gauld of Edinburgh, who had a new Tornado Red VW Golf Hatchback on 20/05/2019

Overall: 10 / 10

Delivery Person Comments

The delivery driver was polite, professional and friendly - can't fault him at all.

Delivery Punctuality Comments

Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.

Overall Punctuality Comments

Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.

Cleanliness Comments

It had just been through the jet wash, it was immaculate.

Overall Comments

Everything went very smoothly!

Improvements

It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
Citroen DS3 Louise Bell
20/05/2019
8 / 10

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Louise Bell of London, who had a new White Citroen DS3 Hatchback on 20/05/2019

Overall: 8 / 10

Cleanliness Comments

The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!

Dealer Service Comments

have not had any contact with the dealer yet

Overall Comments

very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai Helen HIGHLAND
17/05/2019
8 / 10

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Helen HIGHLAND of ST. AUSTELL, who had a new Black Nissan Qashqai Hatchback on 17/05/2019

Overall: 8 / 10

Audi TT Convertible Dave Marley
17/05/2019
8 / 10

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Dave Marley of , who had a new Pulse Orange Audi TT Roadster on 17/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

told AM and did not come till 4pm. Not end of the world....

Overall Punctuality Comments

told AM and did not come till 4pm. Not end of the world....

Improvements

nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate Ugwu Lally
10/05/2019
8 / 10

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Ugwu Lally of Raunds, who had a new Energy Blue Skoda Octavia Estate on 10/05/2019

Overall: 8 / 10

Volkswagen Golf Matt Andrews
16/05/2019
10 / 10

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Matt Andrews of Grimsby, who had a new Atlantic blue VW Golf Diesel Hatchback (2017 on) on 16/05/2019

Overall: 10 / 10

Skoda Octavia J J
13/05/2019
8 / 10

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J J of Renfrew, who had a new Energy Blue Skoda Octavia Hatchback on 13/05/2019

Overall: 8 / 10

Fiat 500 Cheryl Herrick
13/05/2019
8 / 10

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Cheryl Herrick of Ilminster, who had a new Tech house grey Fiat 500 Hatchback (2015 on) on 13/05/2019

Overall: 8 / 10

Citroen C3 Aircross Nikki Walker
09/05/2019
8 / 10

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Nikki Walker of Norwich, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 09/05/2019

Overall: 8 / 10

Missing Comments

Never done this before, so not sure if anything was missing x
Volvo XC90 Estate Harry Kim
13/05/2019
10 / 10

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Harry Kim of Leatherhead, who had a new Ice White Volvo XC90 Estate (2015 on) on 13/05/2019

Overall: 10 / 10

Delivery Person Comments

Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.

Delivery Punctuality Comments

Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process. Wonderful service.

Overall Punctuality Comments

Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process. Wonderful service.

Overall Comments

The whole delivery process was swift and efficient
Honda Jazz Rohan Charitra
13/05/2019
6 / 10

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Rohan Charitra of Berkshire , who had a new Red Honda Jazz Hatchback (2017 on) on 13/05/2019

Overall: 6 / 10

Delivery Person Comments

Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks

Delivery Punctuality Comments

On time - i received a phone call about half hour beforehand and car arrived on time

Overall Punctuality Comments

On time - i received a phone call about half hour beforehand and car arrived on time

Cleanliness Comments

As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!

Dealer Service Comments

Good Cameron, Bad Dealer

Overall Comments

Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...

Delivery Communication Comments

Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes

Improvements

Clean the car properly
Volkswagen Golf Gav Pearce
10/05/2019
8 / 10

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Gav Pearce of Maidenhead, who had a new Indium Grey Metallic VW Golf Hatchback on 10/05/2019

Overall: 8 / 10

Delivery Person Comments

N/A - Self collected.

Delivery Punctuality Comments

N/A - Self collected.

Overall Punctuality Comments

N/A - Self collected.

Cleanliness Comments

Car was clean when collected

Overall Comments

N/A - Self collected.

Improvements

N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
4 / 10

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of , who had a new White VW Tiguan Diesel Estate (2016 on) on 07/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

Had to wait over an hour for them to correct the number plate issue

Overall Punctuality Comments

Had to wait over an hour for them to correct the number plate issue

Dealer Service Comments

Swansway admitted the car was ready on Friday..

Overall Comments

The car had the wrong registration plate on it

Missing Comments

My free bottle of champagne and the keys to the standby tesla..

Improvements

Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate Dawn Hand
10/05/2019
10 / 10

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Dawn Hand of Crewe, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/05/2019

Overall: 10 / 10

Overall Comments

Everything as expected
Citroen DS3 Hannah Williams
07/05/2019
8 / 10

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Hannah Williams of Eye, who had a new Polar White Citroen DS3 Hatchback on 07/05/2019

Overall: 8 / 10

Delivery Person Comments

The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!

Missing Comments

No car mats

Improvements

Delivery person could've have explained the form and process better.
Volvo S90 Saloon Rob Cofie
10/05/2019
8 / 10

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Rob Cofie of London, who had a new Onyx Black Volvo S90 Diesel Saloon (2016 on) on 10/05/2019

Overall: 8 / 10

Cleanliness Comments

Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection

Dealer Service Comments

outside cleanliness of car

Improvements

make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger Neill Brookman
09/05/2019
6 / 10

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Neill Brookman of Basingstoke, who had a new Black Kia Stinger Gran Turismo on 09/05/2019

Overall: 6 / 10

Cleanliness Comments

The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside

Dealer Service Comments

Cleanliness and preparation of the car

Improvements

Cleaned it before delivery!
Skoda Karoq Estate Jamie Buttrick
10/05/2019
8 / 10

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Jamie Buttrick of Newcastle upon Tyne, who had a new Energy Blue Skoda Karoq Estate on 10/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

delivered at exactly the time stated in phone call night before

Overall Punctuality Comments

delivered at exactly the time stated in phone call night before

Cleanliness Comments

Some car mats would have been nice!
Citroen C3 Aircross Aaron Archer
07/05/2019
4 / 10

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Aaron Archer of Jarrow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 07/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

1.3 hours later then he informed me

Overall Punctuality Comments

1.3 hours later then he informed me

Overall Comments

The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!

Delivery Communication Comments

I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery

Improvements

Think my comments will inform you what can be done better
Ford Focus Estate Jon Wilkes
10/05/2019
6 / 10

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Jon Wilkes of Loughborough, who had a new Chrome Blue Ford Focus Estate on 10/05/2019

Overall: 6 / 10

Improvements

I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento Station Wagon
10/05/2019
8 / 10

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of , who had a new Steel Grey Kia Sorento Diesel Station Wagon on 10/05/2019

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Good, although car was dirty outside due to the weather, not sure what you can do about this

Damage Comments

Back seats have creases in not sure why

Overall Comments

Very good
Seat Leon Estate James Maclean
10/05/2019
10 / 10

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James Maclean of Manchester, who had a new Black Seat Leon Diesel Sport Tourer (2016 on) on 10/05/2019

Overall: 10 / 10

Missing Comments

Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate Billy Erwin
10/05/2019
8 / 10

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Billy Erwin of Goole, who had a new Platinum Grey VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019

Overall: 8 / 10

Missing Comments

Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.

Improvements

It was all very good
Mini Convertible Will Spencer
09/05/2019
8 / 10

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Will Spencer of Bristol, who had a new White Mini Convertible (2016 on) on 09/05/2019

Overall: 8 / 10

Improvements

Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate Paul Mcglinchey
07/05/2019
10 / 10

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Paul Mcglinchey of Derby, who had a new Emerald Green Skoda Kodiaq Estate on 07/05/2019

Overall: 10 / 10

Honda Jazz Ben Watson
26/04/2019
8 / 10

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Ben Watson of Northumberland, who had a new Orange Honda Jazz Hatchback (2017 on) on 26/04/2019

Overall: 8 / 10

Mini Convertible Cazzie Williams
02/05/2019
10 / 10

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Cazzie Williams of Harrogate, who had a new Melting Silver Mini Convertible (2016 on) on 02/05/2019

Overall: 10 / 10

Volkswagen Tiguan Allspace Estate Russell Smith
03/05/2019
8 / 10

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Russell Smith of Fareham, who had a new Metallic VW Tiguan Allspace Estate on 03/05/2019

Overall: 8 / 10

Cleanliness Comments

Outside of car was a bit dirty from delivery journey. Driver did apologise for this and said he'd tried to find a jet wash, but what with it being delivered at 0715, he couldn't find any that were open.

Overall Comments

Delivery agent rung the night before with an ETA for the next morning. He arrived when he said he would.

Missing Comments

I don't believe VW's come with a service record book any more. Regarding warranty book, the handbook says "details of warranty conditions and the warranty period can be found in your sales contract. I obviously don't have a sales contract. Maybe warranty conditions are in the lease contract?

Improvements

Nothing
Skoda Octavia Estate Hugh Potter
02/05/2019
10 / 10

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Hugh Potter of Newcastle, who had a new Energy Blue Skoda Octavia Estate on 02/05/2019

Overall: 10 / 10

Delivery Person Comments

Kyle was great - contacted me the day before to check best delivery time and again, 30 minutes before arrival.

Delivery Punctuality Comments

Excellent - 7:20am

Overall Punctuality Comments

Excellent - 7:20am

Missing Comments

No floor mats but apparently that is normal after checking with you.

Improvements

Nothing - was great.
Land Rover RR Velar Estate
03/05/2019
8 / 10

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of , who had a new Santorini Black Land Rover Range Rover Velar on 03/05/2019

Overall: 8 / 10

Cleanliness Comments

Was dirty outside. Driver explained that it came off the transporter like that. He did say he would take it to a car wash for me but his lorry couldn’t be left where he parked
Seat Arona Becky Mason
02/05/2019
10 / 10

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Becky Mason of Warrington, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 02/05/2019

Overall: 10 / 10

Ford Kuga Estate Andrew Putman
30/04/2019
8 / 10

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Andrew Putman of Torrance , who had a new White Ford Kuga Diesel Estate (2016 on) on 30/04/2019

Overall: 8 / 10

Improvements

Nothing
Audi A4 Saloon Kenny Walker
15/04/2019
8 / 10

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Kenny Walker of Dundee, who had a new Ibis white Audi A4 Saloon on 15/04/2019

Overall: 8 / 10

Fiat 500 Mandy Monksfield
30/04/2019
8 / 10

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Mandy Monksfield of Stanford Le Hope, who had a new Epic Blue Fiat 500 Hatchback (2015 on) on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

The man was so nice and patient while my dad and I done our checks as he showed us around the car

Cleanliness Comments

The car was a little dirty on the outside which I totally understand as we do live in UK but the inside had a bit of dirt on the steering wheel and floor in drivers side but managed to clean it off

Overall Comments

The man was very nice and let me do all my checks before going over everything with me

Delivery Communication Comments

Always updates me on the process and when I asked questions I had replies soon after

Improvements

I think everything was done perfectly as I had the car at 12 and was able to start using my new car that day
Volvo V40 Colin King
29/04/2019
6 / 10

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Colin King of Ashford, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 29/04/2019

Overall: 6 / 10

Delivery Person Comments

He was a nice guy

Delivery Punctuality Comments

A couple of hours late

Overall Punctuality Comments

A couple of hours late

Cleanliness Comments

Very nice and clean

Damage Comments

No visible damage to the car

Overall Comments

Very little information about the car, it was a couple of hours late but the driver did phone and let me know.

Improvements

The delivery driver could have had more information regarding the car
Honda Jazz Colin Kempton
30/04/2019
8 / 10

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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

Very good and helpful schedu

Delivery Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Overall Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Cleanliness Comments

Very good

Damage Comments

Ok small problem with front number plate

Overall Comments

Very good
Honda Jazz Colin Kempton
30/04/2019
8 / 10

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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

Very good and helpful schedu

Delivery Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Overall Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Cleanliness Comments

Very good

Damage Comments

Ok small problem with front number plate

Overall Comments

Very good
Land Rover Discovery Sport Station Wagon David Owen
30/04/2019
8 / 10

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David Owen of Hebburn, who had a new Black Land Rover Discovery Sport Diesel Sw (2015 on) on 30/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

Got a phone call from driver telling me when he would arrive.....arrived on time

Overall Punctuality Comments

Got a phone call from driver telling me when he would arrive.....arrived on time

Cleanliness Comments

Driver said he had to wash the vehicle, when he collected it.

Missing Comments

No car mats ?
Volkswagen Tiguan Allspace Estate Patrick Mcdonnell
24/04/2019
8 / 10

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Patrick Mcdonnell of Herne Bay, who had a new BLACK VW Tiguan Allspace Estate on 24/04/2019

Overall: 8 / 10

Cleanliness Comments

Paul was excellent

Improvements

less miles on the clock
Skoda Karoq Estate Kimbo Fagan
24/04/2019
10 / 10

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Kimbo Fagan of WESTBURY, who had a new Petrol Blue Skoda Karoq Diesel Estate (2017 on) on 24/04/2019

Overall: 10 / 10

Improvements

Nothing. Like clockwork.
Citroen C3 Aircross Peter Roberts
01/04/2019
8 / 10

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Peter Roberts of Lochgilphead, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 01/04/2019

Overall: 8 / 10

Nissan Juke Pip Hoyes
24/04/2019
8 / 10

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Pip Hoyes of Bolton, who had a new Ink Blue Nissan Juke Hatchback on 24/04/2019

Overall: 8 / 10

Improvements

It would have helped to have the name of the dealer in advance so I could have advised them that an emergency would preclude me from taking delivery in person, but my son would be at home, ready for the new car. Ultimately I had to dash home in the middle of an emergency meeting regarding my severely disabled son, to take delivery, which made life a bit difficult to say the least!
Mercedes GLC Estate Nas Tayab
24/04/2019
10 / 10

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Nas Tayab of Enfield, who had a new Selenite Grey Mercedes GLC Estate Special Edition (2018 on) on 24/04/2019

Overall: 10 / 10

Delivery Person Comments

As stated above Ron was lovely and very pleasant.

Delivery Punctuality Comments

Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word

Overall Punctuality Comments

Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word

Cleanliness Comments

Clean as could be expected considering it was a long drive down to Enfield

Damage Comments

None at all

Dealer Service Comments

No issues

Overall Comments

The delivery went very smoothly. Ron was a lovely gentleman that explained things perfectly.

Delivery Communication Comments

Absolutely wonderful very responsiveness and clear emails nothing I couldn't understand and used plain simple english

Improvements

No comments
Nissan Juke Lisa Carson
23/04/2019
8 / 10

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Lisa Carson of Gateshead, who had a new Gun metal Nissan Juke Hatchback on 23/04/2019

Overall: 8 / 10

Ford Kuga Estate Peter Mather
23/04/2019
8 / 10

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Peter Mather of , who had a new Frozen White Ford Kuga Estate on 23/04/2019

Overall: 8 / 10

Improvements

The screw was loose on the number plate but this wasn’t a problem as was easily fixed
BMW 4 Series Gran Coupe Andrew Milner
18/04/2019
10 / 10

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Andrew Milner of Cawthorne, who had a new Black Sapphire BMW 4 Series Gran Coupe on 18/04/2019

Overall: 10 / 10

Overall Comments

Service from the delivery persons was excellent. Very professional and courteous
Volkswagen Touran Estate Robin Rogers
16/04/2019
8 / 10

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Robin Rogers of Oxford, who had a new Urano Grey VW Touran Diesel Estate (2015 on) on 16/04/2019

Overall: 8 / 10

Overall Comments

Could have been cleaner inside - timing and call en route as promised which was great

Missing Comments

Warranty and log book apparently 'on line'
Volvo S90 Saloon Brian Peach
18/04/2019
10 / 10

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Brian Peach of Nottingham , who had a new Bursting Blue Volvo S90 Saloon (2017 on) on 18/04/2019

Overall: 10 / 10

Delivery Communication Comments

call a few days before delivery to confirm time.

Improvements

All very smooth once the final day was confirmed.
Nissan Juke Vicky Wray
11/04/2019
8 / 10

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Vicky Wray of Blyth, who had a new Flame Red Nissan Juke Hatchback on 11/04/2019

Overall: 8 / 10

Missing Comments

Mats
Peugeot 3008 Estate Denny Akhtar
17/04/2019
6 / 10

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Denny Akhtar of Blackburn, who had a new Ultimate Red Peugeot 3008 Diesel Estate (2016 on) on 17/04/2019

Overall: 6 / 10

Delivery Person Comments

No issues, driver rang me in morning and gave me time etc. Overall polite and appropriate when communicating.

Delivery Punctuality Comments

Yes arrived on day expected and more importantly on time.

Overall Punctuality Comments

Yes arrived on day expected and more importantly on time.

Cleanliness Comments

Car was dirty. Inside was clean and spotless but bodywork was dirty. First place I drove it too was fuel station then car wash.

Damage Comments

I was worries about the dirt on the car but once cleaned I could not see any damage anywhere.

Overall Comments

The car was dirty, even the delivery driver said it’s ready for a wash! Not something you would expect when buying a brand new car. Secondly the fuel light was on. I know diesel is not cheap but at least stick a tenner in it. My first drive was to a petrol station followed by a car wash!

Missing Comments

Completed delivery form?

Improvements

Brand new car should be delivered nice and clean and a bit of fuel.
Seat Leon Rob Kirkpatrick
15/04/2019
8 / 10

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Rob Kirkpatrick of North Shields, who had a new Desire Red Seat Leon Hatchback on 15/04/2019

Overall: 8 / 10

Delivery Person Comments

Delivery driver was spot on.

Delivery Punctuality Comments

The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.

Overall Punctuality Comments

The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.

Cleanliness Comments

:)

Damage Comments

Car looks great. Not car related and this is the minorest of niggles but the stitching is slightly frayed on the cover that the handbook comes in. I just mention it in case others had similar experience.

Dealer Service Comments

The mix up on the registration date and the possible SD card/satnav makes me shy of saying very good.

Overall Comments

If I could change one thing it would've been being notified in the morning when to expect it. I didn't mind the evening delivery at all but it wasn't until 1350 before I knew. In the delivery drivers defence he said that he didnt get to know what his next delivery was until he completed the previous one.

Delivery Communication Comments

As mentioned above if I could've had a call a bit earlier in the day with the ETA that would've been helpful. Ling side of service was faultless, as ever.

Missing Comments

Possibly an SD card for the Satnav. I'm still trying to work out/ascertain if it should have one or if I'm doing something wrong with the satnav. Running through the setup wizard, I can't set my home address manually or use the 'current location' option.

Improvements

As comments above for the dealer side. On the Lingscars side it was the impeccable service I've come to expect and it's a pleasure to be a customer of.
Ford Kuga Estate Chris Bryson
16/04/2019
10 / 10

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Chris Bryson of Paisley, who had a new White Ford Kuga Estate on 16/04/2019

Overall: 10 / 10

Delivery Person Comments

Steve was very friendly and didn't give off any strange smells or leave any smells in the car. He was very well presented too - I wouldn't have bothered if he was in a tracksuit but clear that he wanted to look good.

Delivery Punctuality Comments

Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!

Overall Punctuality Comments

Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!

Cleanliness Comments

The car had driven 282 miles but was surprisingly clean, especially being white. Inside the plastic film protectors were still on the displays and trims. Steve put the drivers mat in the passenger footwell and used a paper alternative to keep the original clean - nice touch.

Damage Comments

Not a single mark on it.

Dealer Service Comments

I've never spoken with them, but they've supplied exactly what we ordered - can't argue with that.

Overall Comments

Overall very satisfied, I'd be happy to have the very same experience each time going forward.

Delivery Communication Comments

Communication with you through Lingo and the call ahead by the driver was perfect.

Missing Comments

Nothing I expected to be missing. No delivery form, it was acknowledged and signed for on his mobile phone.

Improvements

Nothing, it's perfect.
Hyundai Tucson Estate Sean Moore
16/04/2019
10 / 10

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Sean Moore of Hampshire, who had a new Champion Blue Hyundai Tucson Estate on 16/04/2019

Overall: 10 / 10

Delivery Punctuality Comments

Arrived at 08:30

Overall Punctuality Comments

Arrived at 08:30

Overall Comments

Fast and efficient delivery
Kia Stinger Dave PATERSON
15/04/2019
8 / 10

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Dave PATERSON of Westcliff-On-Sea, who had a new Red Kia Stinger Diesel Gran Turismo (2018 on) on 15/04/2019

Overall: 8 / 10

Delivery Person Comments

Nick Watts of Gemini Drivers. Very pleasant, complimented the drive. Had issue with wrong interior and waited 45 mins whilst trying to sort out the problem. Was quite happy to leave me with the car without signing his iPad app thingy

Delivery Punctuality Comments

Right on time

Overall Punctuality Comments

Right on time

Cleanliness Comments

Quick jetwash in the morning before delivery, he would have gotten it properly cleaned but nowhere open at that time. Bit dusty inside but alright

Damage Comments

None

Dealer Service Comments

Still TBC awaiting comp claim for wrong interior...

Overall Comments

Driver called me on the sunday night and was on time on the monday, between 0800-0900. He tried to clean the car but could only find a local jetwash so a bit of bird poo on it..

Delivery Communication Comments

All good here

Missing Comments

CAR MATS!

Improvements

Other than the above, better cleaned car and correct interior, mats, all out of your control, delivery experience was good
Alfa Romeo Giulietta Chris Johnson
10/04/2019
8 / 10

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Chris Johnson of Reading, who had a new Alfa Red Alfa Romeo Giulietta Hatchback (2010 on) on 10/04/2019

Overall: 8 / 10

Delivery Person Comments

As far as I know - I wasn't actually there!

Improvements

Nothing - it was excellent
Seat Arona Graham Gilchrist
10/04/2019
8 / 10

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Graham Gilchrist of Kingstone Bagpuize, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 10/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.

Overall Punctuality Comments

Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.

Damage Comments

Slight dent/chip on the bonnet, but delivery driver was aware of this as it happened during loading.
Nissan Qashqai Rich Jevon
12/04/2019
8 / 10

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Rich Jevon of Rugeley, who had a new Pearl Black Nissan Qashqai Hatchback on 12/04/2019

Overall: 8 / 10

Delivery Person Comments

I felt very rushed, but individual was knowledgeable

Overall Comments

I felt very rushed.

Delivery Communication Comments

Did not call beforehand

Missing Comments

Floor Mats

Improvements

Spend a little more time with the customer and not rush the delivery process
Peugeot 3008 Estate Steve Bambridge
12/04/2019
8 / 10

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Steve Bambridge of Basingstoke, who had a new Magnetic Blue. Peugeot 3008 Diesel Estate (2016 on) on 12/04/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy

Delivery Punctuality Comments

No call made as requested 1hr prior to delivery

Overall Punctuality Comments

No call made as requested 1hr prior to delivery

Cleanliness Comments

Inside v good Outside a little dirty

Overall Comments

1 week delay

Missing Comments

Manual and log book. Note saying run out of books??

Improvements

Clean car with logbook and manual
Mazda 6 Estate Nik Kerry
10/04/2019
10 / 10

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Nik Kerry of Ringwood, who had a new Deep crystal Blue Mazda MAZDA6 Tourer (2018 on) on 10/04/2019

Overall: 10 / 10

Delivery Punctuality Comments

Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.

Overall Punctuality Comments

Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.

Improvements

He got me to sign before inspecting bodywork. I had to say I was going to inspect bodywork before he left. Thorough demo of interior provided.
Skoda Octavia Sam Hutchinson
10/04/2019
8 / 10

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Sam Hutchinson of Skipton, who had a new Energy blue Skoda Octavia Hatchback on 10/04/2019

Overall: 8 / 10

Dealer Service Comments

Dealer stickers on paintwork were really ugly and not well attached. I've removed them.
Volkswagen Touran Estate PC Cumberworth
05/04/2019
8 / 10

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PC Cumberworth of Bradford, who had a new White VW Touran Diesel Estate (2015 on) on 05/04/2019

Overall: 8 / 10

Delivery Person Comments

Simon the delivery driver was extremely nice and a pleasure to deal with

Delivery Punctuality Comments

was updated when he was running slightly behind time but was within the hour of his estimate

Overall Punctuality Comments

was updated when he was running slightly behind time but was within the hour of his estimate

Cleanliness Comments

because it had been driven for 200 miles from the dealer even though Simon had taken it to a car wash before reaching me it wasn't 100% showroom prepared. With it being winter the drivers carpets had foot prints on and with the car being white the inner sills had dirty marks all round where the cars wash didn't clean. Had it been a car that i had paid for i would have been very disappointed.

Damage Comments

small stone chip to nearside headlight with being driven to my home

Dealer Service Comments

as previously method low score due to cleanliness of car, how it was delivered i.e. driven 200 miles and no real familiarization process going over all the features of the car. We still have one button on the control panel that is always highlighted off but don't know what it does even after reading the hand book

Overall Comments

contacted 24 hours before delivery by the delivery driver and gave me an estimated time. Contacted again on the morning of delivery with an update so was kept informed throughout the process

Missing Comments

although i haven't noticed anything missing because the driver was not fully familiar with the car we had very little instructions and familiarization of the vehicle we are not sure if everything is there

Improvements

deliver the car on a trailer and spend more time going through with the customer all the features of the car
Mercedes A Class Kenny Robertson
04/04/2019
8 / 10

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Kenny Robertson of Dundee, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 04/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

No slot given so waiting all morning and early afternoone

Overall Punctuality Comments

No slot given so waiting all morning and early afternoone

Cleanliness Comments

Bit dirty being on a trailer

Delivery Communication Comments

Kept in touch with what's happening all the way through

Improvements

Car could of been cleaner and earlier!
Citroen Space Tourer Estate (2018-19) Wardydog Robertson
03/04/2019
10 / 10

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Wardydog Robertson of CHEPSTOW, who had a new Platinum Grey Citroen Space Tourer Estate on 03/04/2019

Overall: 10 / 10

Delivery Person Comments

excellent and friendly

Delivery Punctuality Comments

perfect

Overall Punctuality Comments

perfect

Overall Comments

no complaints,delivery driver very friendly and early morning which was perfect

Improvements

nothing
Volvo V60 Estate Mark Mcphail Mcphail
02/04/2019
10 / 10

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Mark Mcphail Mcphail of Blairgowrie, who had a new Denim Blue Volvo V60 Diesel Sportswagon (2018 on) on 02/04/2019

Overall: 10 / 10

Improvements

None at all very happy . Full tank of fuel would have been nice lol
Ford Transit Custom 300 L1 Carl Stovell
02/04/2019
8 / 10

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Carl Stovell of York, who had a new Chrome Blue Ford Transit Custom 300 L1 Diesel Fwd (2017 on) on 02/04/2019

Overall: 8 / 10

Damage Comments

None which I have noticed anyway!

Dealer Service Comments

Don't really know other than delivery.

Delivery Communication Comments

I cycled in to work, checked my phone and had a message saying he would be there at 9, turned around and the van was pulling in. Perfect! :-)

Missing Comments

I'm not sure I got any delivery form. Will check glove box at lunch time. I just signed on his phone.

Improvements

Send the reminder to check condition etc the day before (although it is obvious).
Nissan Qashqai Ashley Russell
01/04/2019
10 / 10

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Ashley Russell of Harlow, who had a new Ink Blue Nissan Qashqai Hatchback on 01/04/2019

Overall: 10 / 10

Nissan Juke Wayne Parsons
02/04/2019
8 / 10

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Wayne Parsons of Bristol, who had a new Flame Red Nissan Juke Hatchback on 02/04/2019

Overall: 8 / 10

Delivery Person Comments

seemed in a hurry to get away

Delivery Punctuality Comments

phoned half hour before arriving as instructed

Overall Punctuality Comments

phoned half hour before arriving as instructed

Damage Comments

none that I could see. Raining heavily unable to mop. Did write this on delivery notes

Dealer Service Comments

mustn't grumble

Overall Comments

Returning customer, very good as always

Delivery Communication Comments

Always good. That's why I keep coming back to LINGsCARS.com

Improvements

set of car mats wouldn't go a miss
Citroen C3 Aircross Cas Smith
28/03/2019
8 / 10

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Cas Smith of Glasgow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 28/03/2019

Overall: 8 / 10

Delivery Person Comments

Polite, friendly and helpful.

Improvements

Nothing
Nissan Qashqai Kim Archibald
29/03/2019
6 / 10

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Kim Archibald of Gorebridge , who had a new Purple Nissan Qashqai Hatchback on 29/03/2019

Overall: 6 / 10

Delivery Person Comments

Very clean but could have been more helpful. Friendly but not as friendly as I would like spoke just the basic

Delivery Punctuality Comments

Yep arrived on time and also give me a phone call before hand

Overall Punctuality Comments

Yep arrived on time and also give me a phone call before hand

Cleanliness Comments

Yes it had been valet it but the body could have been a bit cleaner

Dealer Service Comments

Never had any dealing with them, they have just sent me via email my Documents

Overall Comments

I the car arrived when they said

Improvements

I think personally who ever is dropping it off could spend some time with you and the car And go through everything with you and give you time to ask questions
Ford Ranger (2015-19) Kirsty Filby
01/04/2019
8 / 10

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Kirsty Filby of Felmingham, who had a new Shadow Black Ford Ranger Diesel (2015 - 2019) on 01/04/2019

Overall: 8 / 10

Delivery Person Comments

The guy was very polite, professional and helpful

Delivery Punctuality Comments

Well spoken and kind

Overall Punctuality Comments

Well spoken and kind

Cleanliness Comments

A few minor overspray (Window cleaner marks) but for the weather it was very good

Damage Comments

No damage to the car, my only observation is the carpet in rear passenger footwell is not fitted very well on one side as its all wrinkled.

Overall Comments

Very good experience

Delivery Communication Comments

Excellent

Missing Comments

Cars toolkit is missing and noted by delivery driver

Improvements

Keep it up as it was perfect
Skoda Octavia Andy Fearon
29/03/2019
8 / 10

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Andy Fearon of Birmingham , who had a new Quartz Grey Skoda Octavia Hatchback on 29/03/2019

Overall: 8 / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Very Good

Overall Punctuality Comments

Very Good

Cleanliness Comments

Very Good

Overall Comments

Very Good

Delivery Communication Comments

Very Good

Missing Comments

Car Seat Mats

Improvements

Temp 5 day Car Insure should be as standard
Volvo XC40 Estate Scott Wright
01/04/2019
8 / 10

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Scott Wright of Norwich, who had a new Onyx Black Volvo XC40 Estate (2018 on) on 01/04/2019

Overall: 8 / 10

Cleanliness Comments

See comments below.

Damage Comments

The delivery guy decided to get the car washed at a hand car wash en route to our house. I didn’t notice until after he’d left that the people who’d washed it used a dirty cloth and left micro scratches and swirls across the entire paintwork. There are some particularly noticeable ones around one of the wheel arches and on a central pillar! Should’ve checked more carefully before signing! There were also water marks from it hadn’t been dried properly across the entire car. I wish he would have asked me if I wanted it cleaned! I would’ve done it myself with a clean cloth!
Seat Ibiza Richard Gatrell
02/04/2019
8 / 10

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Richard Gatrell of TADCASTER, who had a new Magnetic Grey Seat Ibiza Hatchback on 02/04/2019

Overall: 8 / 10

Cleanliness Comments

The car was clean on the inside but the driver did say he wasn't able to jetwash it as the garage didn't have that facility - not a problem & it was raining heavily on the day - driver was very friendly & helpful
Audi A6 Saloon Josh Kreft
29/03/2019
8 / 10

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Josh Kreft of WARRINGTON, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 29/03/2019

Overall: 8 / 10

Delivery Person Comments

very polite and helpful

Delivery Punctuality Comments

slightly later than advised due to traffic (unavoidable)

Overall Punctuality Comments

slightly later than advised due to traffic (unavoidable)

Overall Comments

communication and updates brilliant

Delivery Communication Comments

initial sms and call from driver helpful

Improvements

Nothing other thank delivered vehicle on low loader rather than driving it from dealer
Ford Focus Mart Boulter
01/04/2019
8 / 10

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Mart Boulter of Ross On Wye, who had a new Chrome Blue Ford Focus Hatchback on 01/04/2019

Overall: 8 / 10

Delivery Person Comments

Helpful delivery driver

Delivery Punctuality Comments

Little later than expected (13:15) but no real problem.

Overall Punctuality Comments

Little later than expected (13:15) but no real problem.

Cleanliness Comments

Protective covering had been used on the seat and floor.

Dealer Service Comments

Difficult to comment as I had practically no contact with the supplying dealer other than at delivery. A phone call an hour prior to delivery would raise the score somewhat. (The company collecting the old car managed this with no problem.)

Overall Comments

Little later than expected (13:15) but all good, helpful delivery driver and over 50 miles worth petrol in the car.

Delivery Communication Comments

Very good communication from yourselves, but no communication at all from the dealer = Average
Audi Q2 Estate Wayne Taylor
30/03/2019
6 / 10

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Wayne Taylor of Luton, who had a new White Audi Q2 Estate on 30/03/2019

Overall: 6 / 10

Delivery Person Comments

Great delivery guy

Delivery Punctuality Comments

It was in the morning as agreed and did call before

Overall Punctuality Comments

It was in the morning as agreed and did call before

Cleanliness Comments

Clean and tidy

Overall Comments

Delivery was good but getting a date and time was very slow.

Improvements

Better communication before delivery and flexibility on delivery
Ford Kuga Estate Colin Bullock
22/03/2019
10 / 10

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Colin Bullock of Oban, who had a new Race red Ford Kuga Estate on 22/03/2019

Overall: 10 / 10

Volvo XC60 Estate Sello Aglamaz
29/03/2019
10 / 10

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Sello Aglamaz of Potters Bar, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 29/03/2019

Overall: 10 / 10

Damage Comments

Minor abrasions in the paint work which can be easily fixed. I am resolving with the supplier.

Missing Comments

I only have a digital copy of the delivery form which I took on a scanning app on my phone.
Audi A3 Sportback Martin Hawkshaw
27/03/2019
6 / 10

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Martin Hawkshaw of IRVINE, who had a new Brilliant Black Audi A3 Sportback on 27/03/2019

Overall: 6 / 10

Delivery Person Comments

Muddy boots

Cleanliness Comments

Car really dirty covered in grease spots

Damage Comments

When washed it showed up fine scratches on paintwork

Improvements

We expect car to be slightly dusty from travelling but not filthy. Windows weren’t cleaned properly either.
Citroen C3 Aircross Roy Taylor
27/03/2019
10 / 10

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Roy Taylor of Blackburn, who had a new Breathing blue Citroen C3 Aircross Hatchback on 27/03/2019

Overall: 10 / 10

Skoda Kodiaq Estate Nikki Foley
29/03/2019
10 / 10

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Nikki Foley of High Wycombe, BUCKS, who had a new Quartz Grey Skoda Kodiaq Estate on 29/03/2019

Overall: 10 / 10

Delivery Person Comments

Very Good.

Delivery Punctuality Comments

Very Good.

Overall Punctuality Comments

Very Good.

Cleanliness Comments

Very Good.

Damage Comments

Appears ok other a couple of very minor noted marks.

Dealer Service Comments

So far....!!

Overall Comments

Very Good.

Missing Comments

I didn’t get a delivery form copy. Do I get stuff relating to the service and maintenance contract.

Improvements

All good.
Volkswagen Golf David Reeves
29/03/2019
8 / 10

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David Reeves of London, who had a new Indium Grey VW Golf Hatchback on 29/03/2019

Overall: 8 / 10

Damage Comments

Good experience

Dealer Service Comments

very good

Missing Comments

all good

Improvements

Call first thing in the morning to give exact ETA
BMW 3 Series Touring Estate
29/03/2019
8 / 10

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of , who had a new Mineral Grey BMW 3 Series Touring Special Edition (2017 on) on 29/03/2019

Overall: 8 / 10

Cleanliness Comments

Clean but can tell it was done in a hurry. Externally watermarks and spots all over.
BMW X3 Estate Niru Somasundar
27/03/2019
10 / 10

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Niru Somasundar of Slough, who had a new Glacier silver BMW X3 Diesel Estate (2017 on) on 27/03/2019

Overall: 10 / 10

Delivery Person Comments

He was very polite and professional.

Delivery Punctuality Comments

Timing was great!

Overall Punctuality Comments

Timing was great!

Cleanliness Comments

Clean and nice.

Damage Comments

All ok with the car.

Overall Comments

The process was easy, painless, communication was good.

Improvements

Everything was slick.
Land Rover Discovery Sport Station Wagon Katie Stevens
25/03/2019
8 / 10

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Katie Stevens of Kilbirnie, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 25/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, chatty.

Cleanliness Comments

Surface dirt due to drive. They offered to wash it but there wasn’t a local place open that they could go to.

Overall Comments

Car delivered earlier than expected

Delivery Communication Comments

All the Lings team were amazing at keeping me updated on the progress. Oliver at the dealer was very efficient too.

Improvements

Nothing!
Mercedes A Class Paul Clarke
20/03/2019
6 / 10

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Paul Clarke of Middlesbrough, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 20/03/2019

Overall: 6 / 10

Damage Comments

front bumber had paint scraped off. the guy took a photo of it. Someone contacted me to arrange for mobile repair but haven't been back in touch

Improvements

delivered it without the scraped bumper
Mini Countryman Hatch Jez Seal
26/03/2019
10 / 10

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Jez Seal of Bingley, who had a new Lapisluxury Mini Countryman Diesel Hatchback (2017 on) on 26/03/2019

Overall: 10 / 10

Delivery Person Comments

very pleasant and helpful

Delivery Punctuality Comments

arrived around 06:45

Overall Punctuality Comments

arrived around 06:45

Cleanliness Comments

in good order

Overall Comments

nice delivery guy and came early.

Missing Comments

no copy paperwork covering the delivery. all taken away.

Improvements

nothing much
Jaguar XF Saloon Stephen Muir
22/03/2019
8 / 10

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Stephen Muir of Dumbarton, who had a new Fuji White Jaguar XF Saloon on 22/03/2019

Overall: 8 / 10

Cleanliness Comments

Interior was clean, exterior wasn't particularly clean. Delivery person said he had tried to stop nearby but couldn't find a car wash and it was raining very heavily.

Dealer Service Comments

Interior leather not as specified.
Volvo XC90 Estate Nick Wood
25/03/2019
10 / 10

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Nick Wood of Ilkley, who had a new Osmium Grey Volvo XC90 Estate (2015 on) on 25/03/2019

Overall: 10 / 10

Audi A5 Coupe David Wintle
25/03/2019
8 / 10

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David Wintle of Kent, who had a new Non metallic - Black Audi A5 Coupe on 25/03/2019

Overall: 8 / 10

Improvements

Trailer but it was not really a problem.
Kia Picanto Stephen Shaw
19/03/2019
10 / 10

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Stephen Shaw of Whitley Bay, who had a new Clear white Kia Picanto Hatchback on 19/03/2019

Overall: 10 / 10

Delivery Person Comments

He was sound. We had a good natter. He didn't rush me while I was checking over the car. He was friendly and polite.

Delivery Punctuality Comments

He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.

Overall Punctuality Comments

He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.

Cleanliness Comments

Literally brand new.

Overall Comments

My office isn't the easiest to find, and I was half expecting to have to go meet the delivery person somewhere else. Uber can never find us. I got a phone call with an expected delivery time, and then sure enough, a very polite chap was waiting for me with the car.

Improvements

Nowt. I didn't know what to expect. Like I say, I was surprised the fella could even find me!
Fiat 500 Adam Chantry
14/03/2019
10 / 10

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Adam Chantry of Gainbsorough, who had a new Tech House grey Fiat 500 Hatchback (2015 on) on 14/03/2019

Overall: 10 / 10

Volvo XC90 Estate Ben Anandarajah
21/03/2019
10 / 10

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Ben Anandarajah of London, who had a new Black Volvo XC90 Estate (2015 on) on 21/03/2019

Overall: 10 / 10

Delivery Person Comments

Fantastic - Alan was helpful, friendly and very professional; a pleasure to deal with

Cleanliness Comments

No issues with cleanliness of the car at all

Overall Comments

Overall process was fantastic, I was communicated with well in advance of delivery, Alan arrived on time and spent a good amount of time explaining all the features of the vehicle.

Improvements

Nothing, the process was perfect
Ford Kuga Estate Carl Eastop
21/03/2019
10 / 10

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Carl Eastop of Maldon, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 21/03/2019

Overall: 10 / 10

Hyundai Ioniq Warren Hill
22/03/2019
8 / 10

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Warren Hill of Birmingham, who had a new SIlver Hyundai Ioniq Hatchback on 22/03/2019

Overall: 8 / 10

Dealer Service Comments

Dealt with their delivery center and not the actual dealer

Overall Comments

Vehicle did not have fuel and I had to take it to fuel it. I wasn't given a demonstration of the features of the car. No car mats.

Delivery Communication Comments

Dates kept on changing
Nissan Qashqai Andrew Taylor
22/03/2019
10 / 10

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Andrew Taylor of Sheffield, who had a new Gun metal Nissan Qashqai Hatchback on 22/03/2019

Overall: 10 / 10

Volvo V60 Estate John Davison
19/03/2019
8 / 10

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John Davison of Amersham, who had a new Onyx Black Volvo V60 Diesel Sportswagon (2018 on) on 19/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

Did not arrive on the day agreed, one day late

Overall Punctuality Comments

Did not arrive on the day agreed, one day late

Cleanliness Comments

The outside was not clean as it had been driven down from Yorkshire, could have been taken to a car wash before delivery on arrival maybe? Inside was not dirty but for brand new it should have been immaculate but there was evidence of use

Damage Comments

Stone chips on front bonnet as reported
Fiat 500 Lynne Livsey
18/03/2019
8 / 10

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Lynne Livsey of Newcastle Upon Tyne, who had a new Smooth Mint Fiat 500 Hatchback (2015 on) on 18/03/2019

Overall: 8 / 10

Delivery Person Comments

smart and efficient had all the paperwork ready

Delivery Punctuality Comments

within an hour of his eta

Overall Punctuality Comments

within an hour of his eta

Cleanliness Comments

just out of the carwash

Damage Comments

there is a screw missing from the rear number plate but Ill have it put in when the car is serviced

Overall Comments

driver called to give me the eta and put the car through a car wash before handing it over

Delivery Communication Comments

really smooth and efficient, good and quick response to queries

Improvements

nothing it was great
Audi A5 Sportback
19/03/2019
8 / 10

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of , who had a new Brilliant Black Audi A5 Sportback on 19/03/2019

Overall: 8 / 10

Damage Comments

The car had been in a minor accident just before it arrived

Delivery Communication Comments

The dealer seemed to take quite a while to organise the delivery. I ordered the car in January, and the dealer said they had the car at the beginning of February, but it wasn't delivered until the middle of March

Improvements

I know it's difficult to say when the dealer will deliver the car, but I expected the car about two weeks prior, so I did have to pay out quite a bit on temporary hire cars in the meantime. Perhaps a better estimation for the delivery date when I first ordered the car would have given me a bit more time to find a better deal on a hire car
Volkswagen Touran Estate Andrea Cavalli Zannoni Tonelli
19/03/2019
8 / 10

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Andrea Cavalli Zannoni Tonelli of Sheffield, who had a new Deep Black VW Touran Diesel Estate (2015 on) on 19/03/2019

Overall: 8 / 10

Delivery Person Comments

She showed me the car and explained me some controls. No pressure during the check. She was ok

Overall Comments

They called me a couple of hours before arriving. It would be useful to have a time for the delivery but I understand why you ask flexibility. Car was clean. They brought it on a camion then took it down and parked in my garden

Improvements

Having at least an indicative time for delivery would be better. At least they could say morning or afternoon so you don’t have to take a whole day off for car delivery
Honda Jazz Andy Thompson
19/03/2019
8 / 10

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Andy Thompson of Hornchurch, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 19/03/2019

Overall: 8 / 10

Missing Comments

The warranty book is not stamped. I thought they stamp the pre-delivery inspection part.

Improvements

Nothing, the driver contacted me about an hour before delivery, couldn't ask for anything more
Volvo V40 Claire Ager
15/03/2019
10 / 10

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Claire Ager of Caerphilly, who had a new Onyx black Volvo V40 Hatchback (2012 on) on 15/03/2019

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good

Improvements

Nothing
Land Rover Discovery Sport Station Wagon
18/03/2019
8 / 10

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of , who had a new Corris Grey Land Rover Discovery Sport Diesel Sw (2015 on) on 18/03/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly & courteous

Delivery Punctuality Comments

Arrived at lunchtime, 10 minutes after he called.

Overall Punctuality Comments

Arrived at lunchtime, 10 minutes after he called.

Cleanliness Comments

looked very smart

Damage Comments

Couldn't see any damage

Dealer Service Comments

Not sure as the car itself is the only thing I have had.

Overall Comments

The driver called shortly before he was going to arrive.

Delivery Communication Comments

Always prompt replies.

Improvements

A call when leaving to give an estimation of delivery time.
Volvo XC40 Estate Jon Craig
15/03/2019
8 / 10

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Jon Craig of West Malling, who had a new Fusion Red Volvo XC40 Diesel Estate (2018 on) on 15/03/2019

Overall: 8 / 10

Missing Comments

Boot cargo mat is missing
Volvo XC90 Estate Chris Horsey
13/03/2019
8 / 10

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Chris Horsey of Northampton, who had a new Bright Silver Volvo XC90 Estate (2015 on) on 13/03/2019

Overall: 8 / 10

Improvements

None
Jaguar E-Pace Estate Reggie Perrins
15/03/2019
8 / 10

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Reggie Perrins of Crieff, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 15/03/2019

Overall: 8 / 10

Delivery Person Comments

He loves Irish people already a good start with me. He asked for a lift to Perth train station as he did not wish to be stranded in Crieff (also known as arsewhole of nowhere ????) which is very understandable. Friendly, personal and even sent a text 5 hours later to wish us well with new car. Nice touch

Delivery Punctuality Comments

Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery

Overall Punctuality Comments

Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery

Cleanliness Comments

Well he had driven 270 miles on salty motorways so outside is dirty but completely understandable and hey, he left 1/4 tank. I am sure it costs less to wash the car so we are happy.

Overall Comments

Well it’s not a Volkswagen ....

Delivery Communication Comments

Always clear
Volvo S90 Saloon Crazylegs Thorne
13/03/2019
10 / 10

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Crazylegs Thorne of Faversham, who had a new Pine grey Volvo S90 Diesel Saloon (2016 on) on 13/03/2019

Overall: 10 / 10

Delivery Person Comments

Mr G was very helpful and polite. He didn’t smell at all.

Delivery Punctuality Comments

Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.

Overall Punctuality Comments

Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.

Cleanliness Comments

Very clean. Due to the 300 mile drive to deliver my car, Mr G had my car cleaned at a locally before dropping it at my residence. The only issue was two tiny chips which is being managed directly with the dealer.

Damage Comments

As above

Overall Comments

Car delivery went well, the only issue was two tiny chips that the dealer has offered to pay for.
Seat Arona Charlotte Lappage
11/03/2019
8 / 10

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Charlotte Lappage of , who had a new Nevada White Seat Arona Hatchback on 11/03/2019

Overall: 8 / 10

Cleanliness Comments

The car arrived with what looked like black scribbles over it but they were easy to remove

Improvements

If that car wasn't covered in the black marks that would have been better but that is the delivery guys fault. Not ling's.
Volvo V40 Matthew Bysouth
08/03/2019
8 / 10

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Matthew Bysouth of Saffron Walden, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 08/03/2019

Overall: 8 / 10

Cleanliness Comments

The car had been driven a long distance during early March in poor weather and so was dirty. The interior floor didn't have 'paper' covers on the mats and so had some foot marks.

Improvements

Nothing
Seat Ateca Estate Darren Ogle
12/03/2019
10 / 10

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Darren Ogle of Hull, who had a new Rhodium Grey Seat Ateca Diesel Estate (2016 on) on 12/03/2019

Overall: 10 / 10

Delivery Person Comments

Nice bloke , can't complain.

Delivery Punctuality Comments

Arrived approx 8:30am, when he said he would.

Overall Punctuality Comments

Arrived approx 8:30am, when he said he would.

Cleanliness Comments

Clean inside and out as expected for a brand new car.

Overall Comments

Received 2 calls, one the day before to confirm a few arrangements regards the delivery and then a second 30mins before he arrived.
Skoda Karoq Estate David Lynch
12/03/2019
8 / 10

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David Lynch of , who had a new Petrol Blue metallic Skoda Karoq Diesel Estate (2017 on) on 12/03/2019

Overall: 8 / 10

Delivery Person Comments

People don’t sweat in Aberdeen in the winter. Not sure about the body odour

Cleanliness Comments

A few crumbs inside and dirty outside.

Damage Comments

Haven’t seen any yet!

Dealer Service Comments

Quite annoyed about the amount of dealer stickers in the windows and on the body work saying “electric cars”. I tried to remove but they are of the type that discinegrate if you try. I’m not leasing a car to advertise a garage 400 miles away.

Overall Comments

Car was dirty on arrival with no means to make a damage assesmwmnr. Also no paperwork to sign

Delivery Communication Comments

Really incredible service guys. Can’t fault anything. Maybe a FAQ based on all the silly questions that I’ve been asking would save you time.

Improvements

Provide spoilers as pictured above.
Volkswagen Tiguan Estate Ashley Lavell
11/03/2019
8 / 10

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Ashley Lavell of Church Gresley, Swadlincote, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 11/03/2019

Overall: 8 / 10

Cleanliness Comments

It was clean inside slightly dirty on the outside due to being driven for delivery
Suzuki Swift Bernie Spooner
08/03/2019
8 / 10

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Bernie Spooner of Manchester, who had a new Fervent Red Suzuki Swift Hatchback (2017 on) on 08/03/2019

Overall: 8 / 10

Damage Comments

Three small chips on the car one chip is small but exposing the metal under the paint.

Delivery Communication Comments

Car delivery communication was good, how ever still awaiting communication on when the chips in my car will be rectified.

Missing Comments

No delivery form given signed for delivery on an ipad device
Honda Jazz Daniel O'Grady
06/03/2019
8 / 10

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Daniel O'Grady of Gloucester, who had a new RED Honda Jazz Hatchback (2017 on) on 06/03/2019

Overall: 8 / 10

Ford Kuga Estate Alan Mcguire
07/03/2019
8 / 10

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Alan Mcguire of Glasgow, who had a new Metallic Ford Kuga Estate on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, no body odour detected!

Delivery Punctuality Comments

Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am

Overall Punctuality Comments

Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am

Cleanliness Comments

Car was very clean, the driver had stopped and washed the car before arrival at my house.

Dealer Service Comments

Had no issues

Overall Comments

Very happy with the delivery.

Delivery Communication Comments

Received a call 1 hour before arrival

Improvements

The only thing I would have liked was a lower mileage on delivery, but it is what it is!
Ford Fiesta Jez Seal
07/03/2019
8 / 10

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Jez Seal of Bingley, who had a new Magnetic Ford Fiesta Hatchback on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

pleasant chap

Cleanliness Comments

been driven 264 miles that morning prior to arrival

Overall Comments

stress free a nd straighforward

Improvements

Not your fault, but there was confusion over the Reg number. This was advise on Finance docs and the car was insured. On the day before delivery, I found out it had been changed. Not a big problem.
Nissan Qashqai Dave Nickolds
08/03/2019
8 / 10

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Dave Nickolds of Ely, who had a new Gun Metal Nissan Qashqai Hatchback on 08/03/2019

Overall: 8 / 10

Improvements

Nothing
Seat Ibiza Fiona Mcgregor
07/03/2019
10 / 10

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Fiona Mcgregor of Alva, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/03/2019

Overall: 10 / 10

Missing Comments

Service book
Land Rover RR Evoque (2015 on) (2015-18) Dicko Dickson
06/03/2019
8 / 10

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Dicko Dickson of Leeds, who had a new Yu Long White Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 06/03/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy very polite well mannered

Delivery Punctuality Comments

Came at dinner time just in time for our trip for lunch

Overall Punctuality Comments

Came at dinner time just in time for our trip for lunch

Cleanliness Comments

Very clean

Overall Comments

Car arrived in good time very clean
Seat Ibiza Tim Harris-Barker
07/03/2019
6 / 10

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Tim Harris-Barker of Wakefield, who had a new Mystery Blue Seat Ibiza Hatchback on 07/03/2019

Overall: 6 / 10

Dealer Service Comments

Ended up taking half a year nearly to arrive, obviously not fault of yourself but still a little bit annoying
Volkswagen Golf Pete Barnard
07/03/2019
8 / 10

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Pete Barnard of Bradford, who had a new White VW Golf Hatchback on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

Nice chap, very pleasant to deal with.

Delivery Punctuality Comments

Called when 1 hour away and arrived when he said he would.

Overall Punctuality Comments

Called when 1 hour away and arrived when he said he would.

Cleanliness Comments

On flat bed trailer. Was pissing down with rain so can't be helped that was dirty. Inside clean
Jaguar E-Pace Estate
06/03/2019
8 / 10

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of , who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 06/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped

Overall Punctuality Comments

There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped

Missing Comments

It does not have any floor mats but that’s maybe normal but apart from that every thing was fine

Improvements

Nothing really
Skoda Karoq Estate Josh Brown
06/03/2019
8 / 10

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Josh Brown of SHREWSBURY, who had a new Petrol blue Skoda Karoq Diesel Estate (2017 on) on 06/03/2019

Overall: 8 / 10

Delivery Person Comments

Answered any questions and very enthusiastic about the car and his job

Delivery Punctuality Comments

Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.

Overall Punctuality Comments

Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.

Cleanliness Comments

Looked & smelled brand new

Overall Comments

Prompt and kept up to date on ETA
Skoda Octavia Mike Lloyd
05/03/2019
8 / 10

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Mike Lloyd of Dunbar, who had a new Energy Blue Skoda Octavia Hatchback on 05/03/2019

Overall: 8 / 10

Missing Comments

Surprised not to get a delivery form.

Improvements

Nothing
Volkswagen Tiguan Estate Tony Mayling
05/03/2019
8 / 10

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Tony Mayling of Iver Heath, who had a new White VW Tiguan Diesel Estate (2016 on) on 05/03/2019

Overall: 8 / 10

Volvo XC60 Estate Brian Hoadley
05/03/2019
8 / 10

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Brian Hoadley of Bromley, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 05/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

He was there early in the morning and called in advance to say where he was.

Overall Punctuality Comments

He was there early in the morning and called in advance to say where he was.

Improvements

Delivery went very well. It delivered early on the morning of the scheduled day and was delivered on a flatbed so no additional miles incurred other than the 10.1 miles on it.
Nissan Qashqai Gordon Robertson
01/03/2019
10 / 10

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Gordon Robertson of Glasgow, who had a new Blade Silver Nissan Qashqai Hatchback on 01/03/2019

Overall: 10 / 10

Missing Comments

I still don’t have a copy of the delivery notice, they said it would be emailed.
Audi A5 Sportback Carl Powell
04/03/2019
10 / 10

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Carl Powell of Harlow, who had a new Brilliant Black Audi A5 Sportback on 04/03/2019

Overall: 10 / 10

Delivery Punctuality Comments

Arrived a lot earlier than expected

Overall Punctuality Comments

Arrived a lot earlier than expected

Missing Comments

I'm not sure if I received the warranty book
Honda Jazz
01/03/2019
8 / 10

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of , who had a new Shining grey Honda Jazz Hatchback (2017 on) on 01/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, friendly northern gentleman

Cleanliness Comments

Interior was spotless but exterior was quite dirty and not how you would expect a new car to be delivered to customer

Delivery Communication Comments

I haven't had any communication from the dealer as yet.

Improvements

Only criticism was the cleanliness of the exterior. When you get something new you expect it to be nice and shiny and actually looks new. Also, it would be easier to see any scratches or damage if it was clean.
Mazda 2 Nigel Parker
03/09/2018
10 / 10

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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA2 Hatchback (2015 on) on 03/09/2018

Overall: 10 / 10

Skoda Octavia Doug Jones
01/03/2019
10 / 10

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Doug Jones of Birmingham, who had a new Energy blue Skoda Octavia Hatchback on 01/03/2019

Overall: 10 / 10

Delivery Person Comments

Very smart and professional

Delivery Punctuality Comments

Brilliant, spot on the hour

Overall Punctuality Comments

Brilliant, spot on the hour

Cleanliness Comments

Spotless

Damage Comments

Perfect

Dealer Service Comments

Brilliant!

Overall Comments

Matt was brilliant. Spent time showing me all the controls ect. Cant thank hin enough.

Delivery Communication Comments

Cannot fault anything. Treated better than any other dealer

Missing Comments

No delivery form!1

Improvements

Nothing really was perfect and will use Lings from now.
Honda Jazz Bill Thomas
28/02/2019
8 / 10

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Bill Thomas of West Lothian, who had a new Red Honda Jazz Hatchback (2017 on) on 28/02/2019

Overall: 8 / 10

Cleanliness Comments

as car was driven over 200 miles for delivery the bodywork was not excellent
Volvo V40 Peter Sharwin
27/02/2019
10 / 10

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Peter Sharwin of Stockport, who had a new Fusion red. Volvo V40 Hatchback (2012 on) on 27/02/2019

Overall: 10 / 10

Delivery Person Comments

Very nice man, polite, friendly and very helpful

Delivery Punctuality Comments

delivered on time

Overall Punctuality Comments

delivered on time

Cleanliness Comments

ecellent

Overall Comments

Arrived on time in an excellent condition

Improvements

nothing
Skoda Kodiaq Estate Lucy Bryce
26/02/2019
? / 10

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Lucy Bryce of Wirral, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 26/02/2019

Overall: ? / 10

Delivery Person Comments

Very good. Presentable, professional, courteous

Delivery Punctuality Comments

Very good. He rang ahead of delivery and arrived when he said he would

Overall Punctuality Comments

Very good. He rang ahead of delivery and arrived when he said he would

Cleanliness Comments

It was spotless

Damage Comments

No

Dealer Service Comments

Very good

Overall Comments

Very good. Delivery person was very pleasant and was happy to answer all questions I didn’t feel as though they we on a time limit either.

Delivery Communication Comments

Excellent

Missing Comments

Delivery form was all on an electronic device the delivery person had

Improvements

Nothing
Volvo V40 Gaz Roberts
25/02/2019
10 / 10

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Gaz Roberts of Bathgate, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 25/02/2019

Overall: 10 / 10

BMW 4 Series Gran Coupe Colleen Hall
08/02/2019
8 / 10

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Colleen Hall of Mansfield, who had a new SNAPPER ROCKS BMW 4 Series Gran Diesel Coupe (2014 on) on 08/02/2019

Overall: 8 / 10

Nissan Qashqai George Stanczuk
20/02/2019
8 / 10

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George Stanczuk of Amherstburg, who had a new Black Nissan Qashqai Hatchback on 20/02/2019

Overall: 8 / 10

Delivery Person Comments

Awesome. Explained main features and demonstrated

Delivery Punctuality Comments

Was a little late. Stopped to wash car

Overall Punctuality Comments

Was a little late. Stopped to wash car

Cleanliness Comments

Washed prior to delicery

Overall Comments

Very easy. A little later than appointment time

Improvements

Was brilliant
Volvo S90 Saloon Ry Allan
20/02/2019
8 / 10

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Ry Allan of London, who had a new Bursting Blue Volvo S90 Diesel Saloon (2016 on) on 20/02/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and knowledgeable

Delivery Punctuality Comments

Right at start of the window

Overall Punctuality Comments

Right at start of the window

Cleanliness Comments

Car arrived filthy which made it hard to do inspection.

Improvements

Nothing I can think of
Volkswagen Caravelle Estate Dean Griffiths
19/02/2019
10 / 10

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Dean Griffiths of Walsall, who had a new Candy White Upper with Bamboo Garden Lower VW Caravelle Diesel Estate on 19/02/2019

Overall: 10 / 10

Hyundai i10 Will Yapp
18/02/2019
10 / 10

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Will Yapp of PRESTON, who had a new Polar White Hyundai i10 Hatchback on 18/02/2019

Overall: 10 / 10

Nissan Juke Kate Millen
18/02/2019
8 / 10

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Kate Millen of Chester-Le-Street, who had a new Gun metal Nissan Juke Diesel Hatchback (2014 on) on 18/02/2019

Overall: 8 / 10

Improvements

Nothing
Skoda Octavia Gareth Curtis
14/02/2019
8 / 10

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Gareth Curtis of Leigh-on-sea, who had a new Energy blue Skoda Octavia Hatchback on 14/02/2019

Overall: 8 / 10

Kia Sportage Estate Liam Kilby
18/02/2019
10 / 10

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Liam Kilby of Luton, who had a new Black Kia Sportage Estate on 18/02/2019

Overall: 10 / 10

Improvements

Nothing comes to my head car was delivered on time as stated and I received the car earlier than I though I would.
Mercedes E Class Estate Chris Else
13/02/2019
10 / 10

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Chris Else of Chatham, who had a new Selinite grey Mercedes E Class Estate on 13/02/2019

Overall: 10 / 10

Skoda Octavia Estate James Eyre
13/02/2019
8 / 10

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James Eyre of Buntingford , who had a new Energy Blue Skoda Octavia Estate on 13/02/2019

Overall: 8 / 10

Missing Comments

Hi, I do not have information regarding the warranty or if I have a problem with the car or which service program I am on.

Improvements

As above re warranty and service information
Dacia Duster Estate Neil Mcrae
28/01/2019
10 / 10

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Neil Mcrae of Chiswick, who had a new Glacier white Dacia Duster Estate (2018 on) on 28/01/2019

Overall: 10 / 10

Seat Arona Paul Oakley
09/02/2019
8 / 10

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Paul Oakley of Wolverhampton, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 09/02/2019

Overall: 8 / 10

Overall Comments

Can only give average because the car was a day late.
Honda CR-V Estate Ola Oni
12/02/2019
10 / 10

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Ola Oni of Chatham, who had a new Blue Honda CR-V Estate (2018 on) on 12/02/2019

Overall: 10 / 10

Missing Comments

The car has not got Extra tyre .
Volkswagen Polo Graeme Lees
11/02/2019
8 / 10

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Graeme Lees of Glasgow, who had a new Pure White VW Polo Hatchback on 11/02/2019

Overall: 8 / 10

Cleanliness Comments

Car was spotless inside, a bit dirty outside but that was only because of the delivery journey.

Overall Comments

Car delivered at 9.30am on selected delivery date. What's not to like!

Improvements

Some advance notice of the car registration would have been good to allow timely purchase of insurance but otherwise I was very impressed!
Volvo V40 Mark Green
05/02/2019
10 / 10

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Mark Green of Cheshire, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 05/02/2019

Overall: 10 / 10

Delivery Person Comments

Explained all well, very friendly.

Delivery Punctuality Comments

DElivered when stated.

Overall Punctuality Comments

DElivered when stated.

Overall Comments

Delivered on time, contacted beforehand.
Volkswagen Polo David Robson
08/02/2019
8 / 10

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David Robson of NEWCASTLE UPON TYNE, who had a new Flash Red VW Polo Hatchback on 08/02/2019

Overall: 8 / 10

Delivery Communication Comments

Wasn't really sure what time it was coming
Skoda Octavia Simon Taylor
06/02/2019
10 / 10

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Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019

Overall: 10 / 10

Volvo XC90 Estate Paul Hughes
06/02/2019
8 / 10

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Paul Hughes of Leeds, who had a new Black Volvo XC90 Estate (2015 on) on 06/02/2019

Overall: 8 / 10

Mercedes GLA Class Katie Woodger
04/02/2019
6 / 10

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Katie Woodger of Horsham, who had a new Mountain Grey Mercedes GLA Class Hatchback on 04/02/2019

Overall: 6 / 10

Cleanliness Comments

I think as it was dark when it arrived. Inside was perfect. Disappointed no car mats though.

Dealer Service Comments

Response times to emails want great

Overall Comments

I wasn’t informed of any timings for the day. I had to chase in the afternoon to get a rough idea and only then they told eit wouldn’t be until 5.30 which was frustrating as I needn’t have waited in all day.

Delivery Communication Comments

I had to keep chasing for any details.

Improvements

Given a better idea of times for the day. An earlier delivery would have been preferable so it wasn’t dark when it arrived.
Volvo S90 Saloon Em Griffin
05/02/2019
10 / 10

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Em Griffin of Telford, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/02/2019

Overall: 10 / 10

Delivery Person Comments

Professional and courteous

Overall Comments

Clear contact prior to delivery, car delivered on time

Improvements

nothing - everything met expectations
Skoda Kodiaq Estate Nick Rowntree
04/02/2019
10 / 10

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Nick Rowntree of Tadley, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 04/02/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant chap.

Delivery Punctuality Comments

Arrived when he said he would.

Overall Punctuality Comments

Arrived when he said he would.

Cleanliness Comments

Driver had stopped to wash the car just before delivery so it was clean. Roads were very dirty as we’d had the snow over the weekend so roads covered in slush and grit.
Nissan Qashqai Barrie Gale
02/02/2019
8 / 10

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Barrie Gale of Sutton, who had a new Gun Metal Nissan Qashqai Hatchback on 02/02/2019

Overall: 8 / 10

Delivery Punctuality Comments

Affected by the weather do couldn't be helped

Overall Punctuality Comments

Affected by the weather do couldn't be helped
Hyundai i10 Margaret Parker
01/02/2019
4 / 10

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Margaret Parker of Liverpool, who had a new Passion red Hyundai i10 Hatchback on 01/02/2019

Overall: 4 / 10

Delivery Punctuality Comments

One day late

Overall Punctuality Comments

One day late

Cleanliness Comments

Car was filthy but the delivery driver did say he had tried to find a jet wash but every where was frozen

Damage Comments

None that I am aware of

Improvements

Better communications
Mazda CX-5 Estate
01/02/2019
8 / 10

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of , who had a new Machine Grey Mazda CX-5 Diesel Estate (2017 on) on 01/02/2019

Overall: 8 / 10

Cleanliness Comments

200 mile drive in bad weather!

Overall Comments

car arrived first thing in the morning on a day where there was lots of snow - so above and beyond expectations
Skoda Octavia Estate Sean Hayes
01/02/2019
8 / 10

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Sean Hayes of Newcastle , who had a new Energy Blue Skoda Octavia Estate on 01/02/2019

Overall: 8 / 10

Cleanliness Comments

Car was a bit dirty but it was a wet day and the roads had been salted, unavoidable

Improvements

Nothing really
Seat Arona Martin Mills
30/01/2019
8 / 10

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Martin Mills of Salisbury, who had a new Black Seat Arona Diesel Hatchback (2017 on) on 30/01/2019

Overall: 8 / 10

Improvements

No all was well
Ford Ranger (2015-19)
31/01/2019
4 / 10

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of , who had a new Pride Orange Ford Ranger Diesel (2015 - 2019) on 31/01/2019

Overall: 4 / 10

Delivery Person Comments

Seemed a bit rushed due to the time of day and having had to do a delivery previously, was polite but very quick to try and get me to sign.

Delivery Punctuality Comments

arrived before 5:00pm as promised.. but just. 4:45 delivery.

Overall Punctuality Comments

arrived before 5:00pm as promised.. but just. 4:45 delivery.

Cleanliness Comments

Although it had been driven for 51 miles the vehicle was very clean.

Overall Comments

I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped. By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle. The vehicle came from Stoke on Trent, knowing this I would have been happy to collect it during the day.

Delivery Communication Comments

Found the staff on Lings portal very friendly and helpful, but at times long winded to get an answer but believe this was the dealers communication. As above copied and pasted; I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped. By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.

Improvements

Delivered it earlier, had the delivery agent clearly explain what he was marking on his tablet as he didnt explain any of it and just expected me to sign. It was only when I asked if this was to accept the condition of the vehicle and should I check it he said to do so. I mentioned the lighting and had to insist he made a note that it was inspected in poor lighting / the dark. It wasnt until I received the e-mail delivery sheet after that I could see what I had signed for. A bit shady really...
Mazda MX-5 Convertible Jamie Taylor
29/01/2019
10 / 10

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Jamie Taylor of Robertsbridge, who had a new Arctic White Mazda MX-5 Convertible (2015 on) on 29/01/2019

Overall: 10 / 10

Delivery Person Comments

Good communication, very professional
Kia Sportage Estate Craig Anderson
28/01/2019
8 / 10

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Craig Anderson of Ulverston, who had a new Dark Penta Metal Kia Sportage Estate on 28/01/2019

Overall: 8 / 10

Overall Comments

3rd car received through Ling and everything went smoothly.

Delivery Communication Comments

Sometime your response is too quick and I felt a bit harassed as I am unable to have mobile at work so came home to two or three messages sometimes wanting a quick answer
Nissan Qashqai Keith Firmin
29/01/2019
10 / 10

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Keith Firmin of Stevenage , who had a new Gun Metal Nissan Qashqai Hatchback on 29/01/2019

Overall: 10 / 10

Missing Comments

Delivery form? What does it look like, as it may be in the vehicle? However, if it was something the delivery driver should have given me, I didn't receive anything.
Kia Stinger MrBrady Woods
28/01/2019
10 / 10

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MrBrady Woods of Harlow, who had a new Ceramic Grey Kia Stinger Gran Turismo on 28/01/2019

Overall: 10 / 10

Delivery Person Comments

Friendly and pleasant guy who was chatty and positive.

Delivery Punctuality Comments

Exceeded all my expectations, the car was with me before 10am.

Overall Punctuality Comments

Exceeded all my expectations, the car was with me before 10am.

Cleanliness Comments

The delivery guy had it hand-washed just prior to dropping it off.

Missing Comments

Other than the requested interior trim, which is BLACK and not RED :)
Volvo V40 Steph Barnes
23/01/2019
6 / 10

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Steph Barnes of Rochdale, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 23/01/2019

Overall: 6 / 10

Cleanliness Comments

It was a frosty day so not perfectly clean

Missing Comments

Owners manual but I believe this is electronic

Improvements

not driven up
Peugeot 2008 Estate Graham Smith
24/01/2019
8 / 10

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Graham Smith of Abingdon, who had a new Black Peugeot 2008 Estate (2016 on) on 24/01/2019

Overall: 8 / 10

Damage Comments

But car was covered in snow and salt/spray so difficult to see. Obviously couldn't be helped!

Dealer Service Comments

Was difficult to find correct person and dept. to actually pay the deposit!!!!

Missing Comments

Did not appear to be any instructions for the stereo/ dab/ infotainment system but maybe this isn't provided.
Mazda 2 Melissa JENNER
22/01/2019
10 / 10

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Melissa JENNER of MEOPHAM, who had a new Eternal Blue Mazda MAZDA2 Hatchback (2015 on) on 22/01/2019

Overall: 10 / 10

Improvements

Nothing, it arrived on time, on the day it was supposed too and it was clean and undamaged. Very happy
Nissan Qashqai Joanne Toudret
24/01/2019
10 / 10

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Joanne Toudret of Lutterworth, who had a new Gun metal Nissan Qashqai Hatchback on 24/01/2019

Overall: 10 / 10

Delivery Person Comments

Polite and pleasant.

Delivery Punctuality Comments

At agreed time

Overall Punctuality Comments

At agreed time

Cleanliness Comments

spotless - the delivery driver had washed it just a few miles before delivery

Overall Comments

They called the day before to check if their proposed timeslot was convenient, then called again on day of delivery to confirm that they would be there within agreed timeslot. Brilliant!

Improvements

Nothing - really happy with the whole delivery service
Mazda CX-5 Estate Scott Stevenson
23/01/2019
8 / 10

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Scott Stevenson of Glasgow, who had a new Arctic White Mazda CX-5 Estate (2017 on) on 23/01/2019

Overall: 8 / 10

Delivery Person Comments

Very nice, took the time to run through car features. Was nice enough that I ran him to the train station rather than letting him walk the couple of miles :)

Cleanliness Comments

Delivery guy apologised for not taking it to a car wash so it was clean on the outside, but it was -4, so all carwashes were shut - not his fault at all. Inside was fine.

Dealer Service Comments

Little weird to have to pay deposit manually prior to them delivering, but not a big deal

Overall Comments

Phoned ahead of arrival to let us know, went through car features and functions (think he was from a dealership rather than car delivery company)

Improvements

Nothing
Jaguar XF Estate Martyn Broome
21/01/2019
8 / 10

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Martyn Broome of Sutton Coldfield , who had a new Yulong White Jaguar XF Sportbrake on 21/01/2019

Overall: 8 / 10

Delivery Person Comments

Very polite friendly guy

Delivery Punctuality Comments

Late morning delivery

Overall Punctuality Comments

Late morning delivery

Cleanliness Comments

Drove the car to my house but got the car washed local to me, it was spotless on delivery

Damage Comments

Perfect!

Dealer Service Comments

Happy with dealer service

Overall Comments

Pre-called 60 mins before delivery. Dealt with the formalities efficiently

Delivery Communication Comments

Good response time but massive issues, please read the email trail on your system

Missing Comments

No seperate warranty book but covered in handbook. No service book, but I believe records are kept online for Jaguar. No copy of delivery note left

Improvements

On transporter would have been preferred
Kia Sportage Estate Bertie Burton
21/01/2019
8 / 10

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Bertie Burton of Cambridge, who had a new Bronze Kia Sportage Diesel Estate (2018 on) on 21/01/2019

Overall: 8 / 10

Delivery Person Comments

very friendly chap and great communication

Delivery Punctuality Comments

30 mins late but it was Monday morning and rush hour so cannot complain

Overall Punctuality Comments

30 mins late but it was Monday morning and rush hour so cannot complain

Cleanliness Comments

the car was not washed before it arrived, apparently there were no power washers at the dealership that were working. There was still some tape left on the bonnet from where it had been wrapped up. No car mats. I would have expected paper floor mats to protect from the muddy foot prints.

Improvements

nothing
Peugeot 2008 Estate Pedro Guerreiro Fernandes
16/01/2019
8 / 10

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Pedro Guerreiro Fernandes of Reigate, who had a new Nera Black Peugeot 2008 Estate (2016 on) on 16/01/2019

Overall: 8 / 10

Improvements

nothing much to point out
Skoda Kodiaq Estate Joe Mosley
15/01/2019
8 / 10

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Joe Mosley of Fernhurst, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 15/01/2019

Overall: 8 / 10

Dealer Service Comments

If you include the notifications about late delivery....not quite so happy with the dealer.

Improvements

Not sure what you could have done, must be awkward when dealer delivers later than expected. Personally i prefer the no bullshit, straight up honest news so that i can plan accordingly. I appreciated getting an honest answer from Adrian and you guys have always been awesome about updating me. I got the car in the end and im happy with it.
Skoda Octavia Brian Watson
22/11/2018
6 / 10

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Brian Watson of Corbridge, who had a new Silver Skoda Octavia Hatchback on 22/11/2018

Overall: 6 / 10

Dealer Service Comments

Don't know who the dealer is it all went through the delivery company which may have contributed to the delay in the SatNav SD Card

Overall Comments

The SatNav SD card was missing and took a couple of weeks to arrive

Delivery Communication Comments

The time taken to sort out the SatNav SD card was longer than one might have hoped

Missing Comments

See above SatNav Sd Card

Improvements

Including the SatNav SD Card
Mazda CX-3 Doug Johnson
16/01/2019
10 / 10

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Doug Johnson of Margate, who had a new Eternal Blue Mazda CX-3 Hatchback (2018 on) on 16/01/2019

Overall: 10 / 10

Delivery Person Comments

Very personable and chatty, pleasant and easy going

Delivery Punctuality Comments

Delivered at time stated

Overall Punctuality Comments

Delivered at time stated

Overall Comments

Kept notified and arrived on time

Delivery Communication Comments

Informed every step of the way

Missing Comments

The car doesn’t seem to have a service history book

Improvements

Nothing
Mini Convertible Bruno Carrouche
16/01/2019
8 / 10

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Bruno Carrouche of Dunchurch, who had a new Chili Red Mini Convertible (2016 on) on 16/01/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy dekivered the car. Showed all feature to driver. Even let her take roof down in rain! (women thing...)
Mini Convertible Bruno Carrouche
16/01/2019
8 / 10

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Bruno Carrouche of Dunchurch, who had a new Midnight Black Mini Convertible (2016 on) on 16/01/2019

Overall: 8 / 10

Delivery Person Comments

Took time to explain all feature of the car! very pleased!

Delivery Communication Comments

Dealer sent forms on the day before of delivery....very late.
Mercedes E Class Coupe Andy Gowing
15/01/2019
8 / 10

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Andy Gowing of Manchester, who had a new White Mercedes E Class Diesel Coupe (2017 on) on 15/01/2019

Overall: 8 / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Average

Damage Comments

No

Overall Comments

Very good

Missing Comments

Previously with Mercedes there was mobile phone charging cables for IOS and android, not sure if this is standard?

Improvements

Earlier delivery and options to move the date for delivery
Suzuki Vitara Estate Rod Meggat
14/01/2019
8 / 10

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Rod Meggat of West Yorkshire, who had a new Cosmic Black Suzuki Vitara Estate (2018 on) on 14/01/2019

Overall: 8 / 10

Delivery Punctuality Comments

Contact call said delivery would be 09:30 from Southampton. Delivered at that time.

Overall Punctuality Comments

Contact call said delivery would be 09:30 from Southampton. Delivered at that time.

Cleanliness Comments

Internally was excellent. Exterior was consistent with the 372 miles travelled for delivery

Improvements

Picky but I suppose it could have been washed. However, delivery guy not familiar with location or facilities available
Skoda Octavia Estate Pete Zalick
11/01/2019
10 / 10

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Pete Zalick of Launceston, who had a new Energy Blue Skoda Octavia Estate on 11/01/2019

Overall: 10 / 10

Missing Comments

The delivery person didn't know if I had break down cover and the ice scrapper in the petrol cap was missing but he wasn't sure if it should have one
Citroen C3 Jeremy Stokes
14/01/2019
4 / 10

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Jeremy Stokes of Shepton Mallet , who had a new Cumulus Citroen C3 Hatchback on 14/01/2019

Overall: 4 / 10

Delivery Person Comments

OK I suppose, pleasant enough

Delivery Punctuality Comments

No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc

Overall Punctuality Comments

No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc

Cleanliness Comments

Inside immaculate outside filthy. Delivery driver said sorry

Dealer Service Comments

No communication with dealer

Overall Comments

Car dirty, no proper handover just gave me the keys and wanted to dash away

Improvements

A phone call first, a proper handover of the car and a clean car please
Nissan Qashqai Kamilg Stogowski
28/09/2018
10 / 10

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Kamilg Stogowski of Fort William, who had a new Pearl Black Nissan Qashqai Hatchback on 28/09/2018

Overall: 10 / 10

Skoda Octavia Martin Shaw
11/01/2019
8 / 10

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Martin Shaw of Bury St Edmunds, who had a new Energy blue Skoda Octavia Hatchback on 11/01/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant and helpful.

Delivery Punctuality Comments

Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am

Overall Punctuality Comments

Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am

Cleanliness Comments

Excellent condition and had been cleaned before delivery

Damage Comments

Side light/indicator misted, but has now cleared

Dealer Service Comments

After only 24 hrs everything seem to be good

Overall Comments

Asked for pm delivery but had to take extra time off work as it was delivered at 10am

Missing Comments

No wheel tools (stated on delivery note) but has a puncture kit. No service book, when delivered was told more paperwork from dealer later

Improvements

Other than delivery time, I had to make last minute arrangements to be home and take the day off work.
Mazda 6 Saloon Jim Kendall
11/01/2019
8 / 10

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Jim Kendall of Bristol, who had a new Jet Black Mazda MAZDA6 Saloon (2018 on) on 11/01/2019

Overall: 8 / 10

Cleanliness Comments

Inside spotless, but outside was dirty, which could have been from transporting, but needed to take it to a car wash.

Improvements

Just make sure outside of the car is clean prior to delivery
Volkswagen T-Roc Alan Antunes
11/01/2019
10 / 10

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Alan Antunes of Milton Keynes, who had a new Urano Grey VW T-Roc Hatchback on 11/01/2019

Overall: 10 / 10

Delivery Person Comments

Polite and friendly
Hyundai Tucson Estate Matt Gardiner
10/01/2019
8 / 10

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Matt Gardiner of Lincoln, who had a new Stellar Blue Hyundai Tucson Estate on 10/01/2019

Overall: 8 / 10

Delivery Person Comments

Excellent gentlemen. Smartly dressed and keen to show me what he could regarding the vehicle features.

Delivery Punctuality Comments

Before their estimate and with apologies it wasn't quicker due to traffic.

Overall Punctuality Comments

Before their estimate and with apologies it wasn't quicker due to traffic.

Dealer Service Comments

Prompt and efficient. They do like to slap their logo on their company logo and branding on the rear of the car. Seen it in the rear window before but never on the outer body surface (boot area). Seems a little tacky in my book. But then I like a nice clean vehicle. Then again I'm not a fan of dealers using vehicles customers are paying for either outright, PCP, PHC or other as means of advertising. I was tempted to remove them at least from the outer body.

Overall Comments

The delivery was on time and early. For a delivery company to send a driver alone on a long distance expecting the customer to provide onward arrangements to get there elsewhere seems poor. There was a possibility I may have been unable to in some circumstances.

Delivery Communication Comments

Excellent on the Ling side. A little rushed on the delivery company side. No communication on the day of arrival. The vehicle just turned up.

Improvements

Seems fine as a first time user of this website. I will undoubtedly be back for more.
Volkswagen Golf Ian Liddle
04/01/2019
10 / 10

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Ian Liddle of Leeds, who had a new Indium Grey VW Golf Hatchback on 04/01/2019

Overall: 10 / 10

Delivery Person Comments

Driver was very polite and friendly

Overall Comments

Delivery was early, called before delivering
Honda CR-V Estate
10/01/2019
8 / 10

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of , who had a new black Honda CR-V Estate (2018 on) on 10/01/2019

Overall: 8 / 10

Delivery Person Comments

No comments

Delivery Punctuality Comments

No actual time for delivery was given but came AM on day of delivery which was good.

Overall Punctuality Comments

No actual time for delivery was given but came AM on day of delivery which was good.

Cleanliness Comments

As the car was driven from Bolton the outside of the car was a little dirty from the journey.

Damage Comments

No damage!

Dealer Service Comments

Can not really comment as had no contact with supplying dealer

Improvements

Nothing all went well
Ford Kuga Estate Steph Millner
04/01/2019
6 / 10

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Steph Millner of Wollaston, who had a new Shadow Black Ford Kuga Estate on 04/01/2019

Overall: 6 / 10

Cleanliness Comments

I've sent pictures and a further detailed message. But there were some dirt marks and oily residue left on the inside consoles and doors.

Improvements

Delivery was fine, it was a little later than originally said, but this didn't cause an issue for me on the day.
Citroen C3 David Thomas
08/01/2019
8 / 10

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David Thomas of Great Malvern , who had a new Silver Citroen C3 Hatchback on 08/01/2019

Overall: 8 / 10

Delivery Punctuality Comments

Early delivery but time not stated in advance.

Overall Punctuality Comments

Early delivery but time not stated in advance.

Overall Comments

No real issues but could have advised me of delivery time.

Improvements

Clear delivery time window.
Mercedes A Class Zumo Zumeris
07/01/2019
10 / 10

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Zumo Zumeris of Stevenage, who had a new Polar White Mercedes A Class Diesel Hatchback (2018 on) on 07/01/2019

Overall: 10 / 10

Delivery Person Comments

great attitude and polite !

Delivery Punctuality Comments

spot on

Overall Punctuality Comments

spot on

Cleanliness Comments

very clean-perfect

Damage Comments

nc

Dealer Service Comments

gave me every detail about delivery and lease details

Overall Comments

Fantastic service and good info given on all controls of the vehicle

Delivery Communication Comments

communication was spot on from the dealer and as always 5 stars from Ling !

Improvements

None-the best ive had over 20 years of lease/company cars......better than BMW !
Honda HR-V (2015-18) Sophie Mulvana
04/01/2019
8 / 10

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Sophie Mulvana of Peterborough, who had a new Crystal Black Honda HR-V Hatchback (2015 - 2018) on 04/01/2019

Overall: 8 / 10

Delivery Person Comments

He was a very lovely and kind man....he also smelt okay!

Delivery Punctuality Comments

He said he would arrive at 11 and it was about 11.

Overall Punctuality Comments

He said he would arrive at 11 and it was about 11.

Cleanliness Comments

Apparently they are not allowed to clean them so it was quite Grimsby from being stored not the road dirt.

Overall Comments

Really organised. I was contacted the night before and told when the car would arrive.

Delivery Communication Comments

Always updated about the delivery being on target then told when it would come and it did come at that time.

Improvements

Nothing
Citroen C3 Gareth Ruddle
04/01/2019
10 / 10

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Gareth Ruddle of NORTH SHIELDS, who had a new Nera Black Citroen C3 Hatchback on 04/01/2019

Overall: 10 / 10

Improvements

An indication of time of delivery not just day, even if just am/pm
Skoda Kodiaq Estate Andy Hawkin
31/12/2018
10 / 10

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Andy Hawkin of Leeds, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 31/12/2018

Overall: 10 / 10

Delivery Person Comments

Very nice guy, happy to spend time going through things.

Improvements

No
Renault Captur
21/12/2018
8 / 10

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of , who had a new Mercury Renault Captur Hatchback on 21/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

However I didn't get a 1 hour warning of the car's arrival time, they just turned up.

Overall Punctuality Comments

However I didn't get a 1 hour warning of the car's arrival time, they just turned up.

Improvements

I could have had some notice of their arrival but other than that, it was all fine.
Lexus NX Estate Alex Gibson
21/12/2018
8 / 10

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Alex Gibson of Glenrothes, who had a new Mesa Red Lexus NX Estate (2017 on) on 21/12/2018

Overall: 8 / 10

Damage Comments

As I have previously communicated the only issue is the interior should be ochre not black. Let's see what the dealer comes back with.
Volkswagen Touareg Estate Steve Kirk
21/12/2018
10 / 10

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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018

Overall: 10 / 10

Delivery Person Comments

Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.

Cleanliness Comments

Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.

Missing Comments

No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.

Improvements

a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Volkswagen Touareg Estate Steve Kirk
21/12/2018
10 / 10

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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018

Overall: 10 / 10

Delivery Person Comments

Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.

Cleanliness Comments

Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.

Missing Comments

No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.

Improvements

a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Skoda Octavia Derick Wilkins
19/12/2018
10 / 10

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Derick Wilkins of Congerstone, Nuneaton, who had a new white Skoda Octavia Hatchback on 19/12/2018

Overall: 10 / 10

Improvements

Delighted with delivery
Volvo V90 Estate Alison Marlow
20/12/2018
8 / 10

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Alison Marlow of Northampton, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 20/12/2018

Overall: 8 / 10

Delivery Person Comments

Good driver and didn't rush me even though he had another two jobs

Delivery Punctuality Comments

Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice

Overall Punctuality Comments

Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice

Cleanliness Comments

Driver jetwashed it locally before delivery so was pretty good considering the weather

Damage Comments

Not a mark on the car

Dealer Service Comments

Have spoken to dealer since delivery and very responsive to my queries

Overall Comments

Would have preferred it arrived in daylight

Improvements

Bottle of prosecco in the glovebox?
Audi A3 Sportback Davina Mclean
21/12/2018
10 / 10

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Davina Mclean of Glasgow , who had a new Brilliant Black Audi A3 Sportback on 21/12/2018

Overall: 10 / 10

Mazda CX-5 Estate Billy Watson
20/12/2018
6 / 10

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Billy Watson of Glasgow, who had a new White Mazda CX-5 Estate (2017 on) on 20/12/2018

Overall: 6 / 10

Delivery Communication Comments

Message from Lings said delivery would be lunchtime / early afternoon - delivery arrived at 9,00am with no prior call ahead as agredd
Mitsubishi Outlander Estate Allister Stevenson
19/12/2018
8 / 10

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Allister Stevenson of Malvern, who had a new Atlantic Grey Mitsubishi Outlander Estate on 19/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

He was a little after the expected time but not his fault due to accident on the M5.

Overall Punctuality Comments

He was a little after the expected time but not his fault due to accident on the M5.

Damage Comments

It was marked on the delivery sheet before the driver left. 2 small stone chips; 1 on the nearside rear bumper between the lights and the rear wheel and one on the leading edge of the drivers door.
Seat Ibiza Alastair Benn
18/12/2018
8 / 10

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Alastair Benn of Putney, who had a new Urban Silver Seat Ibiza Hatchback on 18/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.

Overall Punctuality Comments

I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.

Damage Comments

Other than the fault with the CDU

Overall Comments

Annoying that the CDU didn't work at the point of delivery. Fortunately resetting the fuse fixed this but I would have expected it to be picked up pre-delivery.

Improvements

Clarity on delivery time and resolution of the fault with the CDU.
Mercedes GLC Estate Graeme Bryce
13/12/2018
8 / 10

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Graeme Bryce of Wirral, who had a new Obsidian Black Mercedes GLC Estate Special Edition (2018 on) on 13/12/2018

Overall: 8 / 10

BMW X3 Estate Jon Thewlis
14/12/2018
8 / 10

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Jon Thewlis of , who had a new Black Sapphire BMW X3 Diesel Estate (2017 on) on 14/12/2018

Overall: 8 / 10

Delivery Person Comments

Nice, efficient chap. Very polite. Had other jobs to do but gave me time to properly review the paperwork and what I was signing off against.

Cleanliness Comments

Had clearly been cleaned before delivery but there was a bit of unavoidable grime on the car from the 200+ mile trip on a car transporter.

Dealer Service Comments

No direct contact with the dealer so hard to say anything other than good.

Overall Comments

Arrived at 09:30 on the planned delivery date however a bit of contact a day or two beforehand would have been appreciated.

Improvements

A bit more comms to confirm delivery - felt like I had to chase and didn't get any real confirmation until the driver rang me about 30 mins before delivery.
Renault Clio Brandon Boniface
14/12/2018
10 / 10

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Brandon Boniface of Redditch, who had a new Black Renault Clio Hatchback on 14/12/2018

Overall: 10 / 10

BMW 2 Series Coupe Jenice Forde
14/12/2018
10 / 10

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Jenice Forde of Ashby De La Zouch, who had a new Black Sapphire BMW 2 Series Coupe on 14/12/2018

Overall: 10 / 10

Improvements

Dont have the car manual book or warranty book or a copy of the delivery form, but otherwise was very good.
Mercedes E Class Estate Paul Deaton
13/12/2018
8 / 10

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Paul Deaton of Nottingham, who had a new Obsidian Black Mercedes E Class Estate on 13/12/2018

Overall: 8 / 10

Mercedes E Class Estate Andy Copestake
11/12/2018
10 / 10

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Andy Copestake of Swindon, who had a new Cavansite blue Mercedes E Class Diesel Estate (2016 on) on 11/12/2018

Overall: 10 / 10

Delivery Person Comments

Really nice person. Happy to help

Delivery Punctuality Comments

All on time. Phoned evening before to confirm time

Overall Punctuality Comments

All on time. Phoned evening before to confirm time

Cleanliness Comments

Showroom condition

Overall Comments

Came on time. Car was cleaned just before delivery. All very efficient

Delivery Communication Comments

Brilliant service all round - thank you

Improvements

Can't think of anything
Seat Arona Lynne Thomas
29/11/2018
8 / 10

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Lynne Thomas of Invergowrie, who had a new Silver Seat Arona Diesel Hatchback (2017 on) on 29/11/2018

Overall: 8 / 10

Delivery Punctuality Comments

A time scale would have been better

Overall Punctuality Comments

A time scale would have been better
Hyundai i10
07/12/2018
6 / 10

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of , who had a new Phantom black Hyundai i10 Hatchback on 07/12/2018

Overall: 6 / 10

Delivery Person Comments

I didn't personally get to meet the chap, he was pleasant on the phone when we spoke and my partner didn't say anything bad about him so he must've been alright.

Delivery Punctuality Comments

Details given in question one about punctuality

Overall Punctuality Comments

Details given in question one about punctuality

Cleanliness Comments

Car was clean and the driver used the shoe sheet under his feet in the drivers side

Damage Comments

No damage could be seen on the night of delivery and nothing when checked in the morning either

Overall Comments

Driver was delayed and arrangements had to be made for my partner to come home as I had to go out to an event which was pre arranged and couldn't wait in any longer. The driver Clive did keep me informed but only when it was the time he'd previously stated the car would arrive. Example: Original delivery slot 9-12 Call time 9:46 Clive called and advised they would be with me 15:00-15:30 Call time 15:14 Clive called to say they'd been delayed and would be with me 18:00-18:30 Call time 18:45 Clive called to tell me he'd been delayed further and would be with me 19:30-19:45

Delivery Communication Comments

Details of conversations given in question 1

Improvements

I know delays occur but being kept informed before the time for delivery had arrived would have been better
Volvo V90 Estate Marshall Chapman
11/12/2018
10 / 10

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Marshall Chapman of Sutton On Sea, Lincolnshire, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 11/12/2018

Overall: 10 / 10

Delivery Person Comments

Very helpful fella!

Improvements

It was no problem at all v smooth!
Volkswagen Tiguan Estate Gareth Morgan
10/12/2018
10 / 10

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Gareth Morgan of Cardiff, who had a new Deep Black Metallic VW Tiguan Diesel Estate (2016 on) on 10/12/2018

Overall: 10 / 10

Overall Comments

The car was clean, the delivery driver was friendly and helpful.
Ford Focus Lee Mcgill
10/12/2018
8 / 10

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Lee Mcgill of Gateshead, who had a new Silver Ford Focus Hatchback on 10/12/2018

Overall: 8 / 10

Dealer Service Comments

There was a mistake with the colour of the car I’d initially applied for. I then had to change to a colour I was less keen on

Improvements

Given a time for delivery or an hours notice when the car would be delivered
Skoda Octavia Estate James Wadham
28/11/2018
10 / 10

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James Wadham of Newton Abbot, who had a new Black Skoda Octavia Estate on 28/11/2018

Overall: 10 / 10

Delivery Person Comments

Very good. They had the time to show us around the car and explain all the buttons.

Overall Comments

Very good communication prior to delivery and arrived on time

Missing Comments

There was no service book but I think this is now electronic??
Kia Optima Estate David Jarrom
30/11/2018
8 / 10

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David Jarrom of Cardiff, who had a new Midnight black Kia Optima Diesel Sportswagon (2018 on) on 30/11/2018

Overall: 8 / 10

Delivery Punctuality Comments

Delivery time arranged by phone the day before delivery.

Overall Punctuality Comments

Delivery time arranged by phone the day before delivery.

Improvements

nothing
Seat Ateca Estate Kerry McClelland
03/12/2018
8 / 10

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Kerry McClelland of Loughborough, who had a new Black Magic Seat Ateca Diesel Estate (2016 on) on 03/12/2018

Overall: 8 / 10

Cleanliness Comments

It had been driven to me on a rainy day down the motorway.

Missing Comments

he took the deleivery note but i took a picture
Volvo V60 Estate Peter Lin
05/12/2018
8 / 10

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Peter Lin of Malmesbury, who had a new Ice White Volvo V60 Sportswagon (2019 on) on 05/12/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Good

Improvements

Igood enough
Seat Leon Estate Mark Brown
05/12/2018
8 / 10

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Mark Brown of Gillingham, who had a new Mediterranean Blue Seat Leon Sport Tourer on 05/12/2018

Overall: 8 / 10

Delivery Person Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. Very nice guy, very pleasant.

Delivery Punctuality Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.

Overall Punctuality Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.

Cleanliness Comments

Unfortunately the car was a little dirty but I guess that was to be expected having been driven down from Sheffield in the morning, on a very wet and miserable day.

Damage Comments

No damage :)

Dealer Service Comments

Very happy with the delivery process. From start to finish, all went like clockwork.

Overall Comments

Very happy with the delivery process. From start to finish, all went like clockwork (unlike getting the damn car from the manufacturer to the dealer !!)

Delivery Communication Comments

Very happy with the delivery process. From start to finish, all went like clockwork.

Missing Comments

Just lacking a copy of the delivery form? Not sure whether I was due to get one anyway?

Improvements

Nothing else for me to add. All good.
Citroen C3 Aircross Dawn Hand
05/12/2018
10 / 10

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Dawn Hand of Crewe, who had a new Cosmic Silver Citroen C3 Aircross Hatchback on 05/12/2018

Overall: 10 / 10

Delivery Person Comments

Very helpful and a very nice man, infact he smelled great

Delivery Punctuality Comments

Ge said 8am and he was there at exactly 8am

Overall Punctuality Comments

Ge said 8am and he was there at exactly 8am

Overall Comments

Brilliant

Delivery Communication Comments

called the day before
Jaguar E-Pace Estate Lynne Hayes
30/11/2018
8 / 10

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Lynne Hayes of Ongar, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 30/11/2018

Overall: 8 / 10

Delivery Person Comments

Very pleasant and thorough
Volkswagen Golf Jules Banks
05/06/2018
10 / 10

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Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback on 05/06/2018

Overall: 10 / 10

Ford Fiesta Sharon Kidd
03/12/2018
8 / 10

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Sharon Kidd of Forfar, who had a new Black Ford Fiesta Hatchback on 03/12/2018

Overall: 8 / 10

Delivery Person Comments

Fred was friendly, helpful and very professional.

Delivery Punctuality Comments

The car was delivered at 8 am. Fantastic!

Overall Punctuality Comments

The car was delivered at 8 am. Fantastic!

Cleanliness Comments

Fred took the car to be washed before it was delivered to me so it arrived nice and shiny.

Damage Comments

Just a few small scratches on the bonnet and bumper at the back. I think just from being driven up to be delivered. Don’t think that could have been avoided especially at this time of year.

Dealer Service Comments

I’m being harsh here. Only issue was the registration.

Overall Comments

Delivered on my preferred date. A bit of confusion regarding the registration and was only made aware of this when the driver went to collect my car to deliver it. They did however phone me on the Saturday after I requested to help resolve the issue.

Delivery Communication Comments

Very Good communication from you and the delivery man. The dealer could have been a bit more organised in letting me know about the change of registration.

Missing Comments

The owners manual is there but no service book. I took a photo of the delivery form.

Improvements

Nothing. Spot on as usual Ling!
Hyundai i10 Dan Saxton
29/11/2018
4 / 10

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Dan Saxton of Pontyclun, who had a new Phantom Black Hyundai i10 Hatchback on 29/11/2018

Overall: 4 / 10

Delivery Person Comments

The man who arrived was lovely... no problems with him personally.

Delivery Punctuality Comments

See above.

Overall Punctuality Comments

See above.

Cleanliness Comments

Car was clean enough - it was a rotten day so it was a bit muddy from the motorway but completely acceptable given the weather!

Damage Comments

The car looked as beautiful as any Hyundai i10 could.

Dealer Service Comments

Not sure what else I can comment on other than the delivery - the car works though, so YAY for that.

Overall Comments

Delivery booked for 8am to 1pm. Rec'd phone call at 12.44pm from the driver saying he would be with me between 3.30pm and 4pm. Was later advised (by your team) that they wouldn't make it at all that day. Delivery was re-booked for 17th December but a different driver turned up unannounced the next morning. Worst part of the process!

Delivery Communication Comments

You were good. The dealer was pants.

Missing Comments

There weren't any floor mats, but I've never had a lease car before so I'm not sure if there usually are or not.

Improvements

Delivery was a farce, but not your fault.
Ford Kuga Estate Milo Michalik
03/12/2018
8 / 10

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Milo Michalik of Henley On Thames, who had a new Chrome Blue Ford Kuga Estate on 03/12/2018

Overall: 8 / 10

Delivery Person Comments

He didn't seem to care much. He didn't show me a delivery note, I found later in the car. He forgot to give me keys, I had to chase him.

Cleanliness Comments

The boot could be hoovered.

Missing Comments

Nothing that comes to my mind

Improvements

The delivery man could be more focused on his job
Citroen C3 Aircross Sam Langdon
03/12/2018
8 / 10

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Sam Langdon of Milton Keynes , who had a new Cosmic Silver Citroen C3 Aircross Hatchback on 03/12/2018

Overall: 8 / 10

Improvements

Given a time slot of delivery
Seat Arona Lauren Needham
09/11/2018
8 / 10

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Lauren Needham of Huddersfield, who had a new Desire Red Seat Arona Hatchback on 09/11/2018

Overall: 8 / 10

Nissan Qashqai Clare Neale
30/11/2018
10 / 10

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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018

Overall: 10 / 10

Delivery Person Comments

very polite and professional

Delivery Punctuality Comments

0745 delivery

Overall Punctuality Comments

0745 delivery

Cleanliness Comments

clean

Overall Comments

arrived at 7.45 am which was great for me

Missing Comments

CAR Matts
Volkswagen Golf Dave Milligan
16/11/2018
6 / 10

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Dave Milligan of Sunderland, who had a new White VW Golf Diesel Hatchback (2017 on) on 16/11/2018

Overall: 6 / 10

Delivery Person Comments

the guy was in such a hurry to get away

Cleanliness Comments

delivered on a wet morning

Improvements

its a car, it was delivered. Free cup cake next time
Audi A1 Sportback (2014-18) Samantha Samuel
22/11/2018
8 / 10

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Samantha Samuel of Glasgow, who had a new White Audi A1 Sportback (2014 - 2018) on 22/11/2018

Overall: 8 / 10

Improvements

I asked a few times for the car registration so I could insure the car but I never got it from yourselves. I actually got it from the guy who delivered it.Just as well because the transporter could not get in my street so he had to park half a mile away and I had to drive it back myself.
BMW 4 Series Gran Coupe Carl Leavy
27/11/2018
6 / 10

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Carl Leavy of Gloucester, who had a new White BMW 4 Series Gran Coupe on 27/11/2018

Overall: 6 / 10

Delivery Person Comments

Handover and paperwork by the driver was professional and efficient

Delivery Punctuality Comments

Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine. This was the worst part just not knowing when it would arrive it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even

Overall Punctuality Comments

Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine. This was the worst part just not knowing when it would arrive it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even

Damage Comments

None that I could see but it was difficult to have a detailed look as it was raining heavily the driver did not this on the paperwork Still not had chance to have a good look as I've not seen the car in daylight since!

Dealer Service Comments

As you know we were expecting a 68 plate car not a four month old 18 plate car I feel we were stitched up by the dealer Very disappointed :-(

Overall Comments

Delivery was fine

Delivery Communication Comments

Good communication from lings poor communication from the dealer

Missing Comments

Not sure about warranty book will have to check

Improvements

For me it was just delivery communication from the dealer
Ford Kuga Estate Jon Cherry
28/11/2018
6 / 10

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Jon Cherry of Tempsford, who had a new Chrome Blue Ford Kuga Estate on 28/11/2018

Overall: 6 / 10

Cleanliness Comments

Interior had a few scuffs and the exterior was dirty from the winter roads (not much you can do about that though!)

Improvements

Nothing really to improve.
Ford Kuga Estate Lisa Wright
23/11/2018
4 / 10

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Lisa Wright of Norwich, who had a new Black Ford Kuga Diesel Estate (2016 on) on 23/11/2018

Overall: 4 / 10

Delivery Person Comments

Ok, nothing amazing. We had to call for his taxi to collect him.

Delivery Punctuality Comments

We asked for after 1pm and it was (5pm)

Overall Punctuality Comments

We asked for after 1pm and it was (5pm)

Cleanliness Comments

Please see above comments. I had to clean it myself on the Saturday a day after delvery

Overall Comments

We knew the car would be driven to us but it had loads of hand print marks/smears over it, inside of the windscreen hadn't been cleaned. There was an empty Macd's cup and rubbish under the passenger seat. The dealership was in Leicester I believe and the car had 180 miles on when delivered - Norwich to Leicester is less than 180 miles...

Delivery Communication Comments

Ling great, dealer we heard nothing from at all
Seat Leon Will Rye
20/11/2018
8 / 10

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Will Rye of Winchester, who had a new Magnetic Grey Seat Leon Hatchback on 20/11/2018

Overall: 8 / 10

Delivery Person Comments

Very polite, offered to run me through everything and immediately gave me key & spare.

Delivery Punctuality Comments

Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.

Overall Punctuality Comments

Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.

Cleanliness Comments

Expected worse but the car looked like it hadn't been driven the distance. There was some grease or similar underneath the bottom of passenger window seal.

Dealer Service Comments

Zero communication regarding major changes to the car from order to delivery. Not sure whether I should have expected that from leasing or not but I had to find these changes out myself via forums. Different engine, gearbox, badging, dashboard etc

Improvements

Nothing - delivery was smooth :)
Nissan Qashqai
23/11/2018
8 / 10

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of , who had a new Gun Metallic Nissan Qashqai Hatchback on 23/11/2018

Overall: 8 / 10

Cleanliness Comments

Obviously would have been better if it hadn't been driven form the dealers.

Dealer Service Comments

Never really heard from them, should I have done?

Overall Comments

Nice guy. Rang 30 minutes before delivery.

Improvements

Deliver it on a truck, so it wasn't driven.
Audi A6 Estate
27/11/2018
8 / 10

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of , who had a new Brilliant Black Audi A6 Diesel Avant (2018 on) on 27/11/2018

Overall: 8 / 10

Delivery Person Comments

Polite & knowledgeable

Delivery Punctuality Comments

Delivery was supposed to be between 0900 & 1300. He arrived at 1730

Overall Punctuality Comments

Delivery was supposed to be between 0900 & 1300. He arrived at 1730

Cleanliness Comments

Very good inside but was not cleaned outside. Irt was late and raining in any case

Dealer Service Comments

Didn't really engage with the dealer

Overall Comments

Delivered on the day no damage to the car

Improvements

Arrived on time
Citroen Grand C4 Spacetourer Estate Keith Kelsey
23/11/2018
8 / 10

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Keith Kelsey of Crowborough, who had a new Blue Citroen Grand C4 Spacetourer Diesel Estate (2018 on) on 23/11/2018

Overall: 8 / 10

Dealer Service Comments

The delivery driver texted and called me today (26/11/18) to apologise as he hadn't paid the Dartford crossing toll charge so I will be getting a penalty notice which I then have to send them a code to pay it! They could have supplied a delivery form indicating exactly what was being delivered.
Volkswagen Touran Estate Howard Hardy
26/11/2018
10 / 10

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Howard Hardy of Stalybridge, who had a new Special solid - white VW Touran Diesel Estate (2015 on) on 26/11/2018

Overall: 10 / 10

Improvements

Delivery was perfect
Volkswagen Golf Martin Maloney
26/11/2018
8 / 10

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Martin Maloney of London, who had a new Indium Grey VW Golf Diesel Hatchback (2017 on) on 26/11/2018

Overall: 8 / 10

BMW i3
09/11/2018
10 / 10

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of , who had a new Capparis White BMW i3 Hatchback on 09/11/2018

Overall: 10 / 10

Delivery Punctuality Comments

He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).

Overall Punctuality Comments

He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).

Dealer Service Comments

I've not had any dealings with the dealer - but the free cable makes me think good things about them.

Missing Comments

In fact, they threw in an extra charging cable (around £150) and some mats.
Volkswagen Polo Shelley Lindfield
19/11/2018
10 / 10

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Shelley Lindfield of Colwyn Bay, who had a new Pure White VW Polo Hatchback on 19/11/2018

Overall: 10 / 10

Skoda Karoq Estate Dirk Russell
23/11/2018
8 / 10

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Dirk Russell of Winchester, who had a new Quartz Grey Skoda Karoq Diesel Estate (2017 on) on 23/11/2018

Overall: 8 / 10

Volvo XC90 Estate Jamie Maitland
21/11/2018
8 / 10

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Jamie Maitland of Chorley, who had a new Bursting Blue Volvo XC90 Diesel Estate (2015 on) on 21/11/2018

Overall: 8 / 10

Cleanliness Comments

Some foot print marks on both driver and passenger side, car also had some dirty marks on outside

Improvements

Car could have been spotless on arrival, also in an ideal world wouldn’t have been driven for 200 milea
Seat Arona Paula Houston
20/11/2018
6 / 10

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Paula Houston of Westhill, who had a new Desire Red Seat Arona Hatchback on 20/11/2018

Overall: 6 / 10

Delivery Person Comments

Very sweet smelling - I don’t really how else to comment on body odour ....!

Delivery Punctuality Comments

Notice was given by driver of when he was arriving on the day

Overall Punctuality Comments

Notice was given by driver of when he was arriving on the day

Damage Comments

Although delivered in rain and still raining so paintwork hasn’t yet been properly viewed without raindrops

Dealer Service Comments

Order not fulfilled in relation to colour and two month wait (despite the loan car given) was inconvenient as I had to schedule three collection and delivery days from work instead of one and still do not have first choice colour is vehicle - orange and grey - even though the red was offered as the quickest alternative when the September delivery date was missed. The loan cars were appreciated however once the order error had been communicated to me.

Overall Comments

Not delivery drivers fault but only quarter tank of fuel despite broker advising the car mats and a fuel tank of petrol would be provided as regards goodwill gesture towards problems with order. Also front passenger car mat does not fit footwell as mats are not Arona mats

Delivery Communication Comments

However, communication direct from dealer could have been better regarding terms and conditions surrounding the loaned hire car (£1000 insurance excess etc) and the legal status/written contractual evidence of the delear’s contribution in relation to the finance agreement initial payment arrangements

Missing Comments

Apart from a fitting front passenger car mat and full tank of petrol as mentioned above, not sure what any warranty book would look like or whether every new car has one....there doesn’t seem to be one separate from the handbook

Improvements

Communicated with delivery driver that I should have been given a full tank of petrol and not a quarter tank at the very least as the promised goodwill gesture for all yeh inconvenience.
Volvo XC90 Estate Stuart Cartwright
17/11/2018
10 / 10

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Stuart Cartwright of Bolton, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 17/11/2018

Overall: 10 / 10

Delivery Person Comments

I collected the car at the dealership. I could not find fault with the presentation of the dealer or the premises.

Delivery Punctuality Comments

A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.

Overall Punctuality Comments

A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.

Dealer Service Comments

Despite having ordered the wrong interior colour, the dealer did everything possibe to remedy the situation. Not least providing a courtesy car whilst waiting for a new car to be ordered and delivered. On reflection, the dealer experience was excellent.

Overall Comments

Excellent. I collected the car from the dealership who were faultless.

Delivery Communication Comments

Can't find any faults.

Improvements

Nothing :)
Hyundai Ioniq Jeff Arthur
15/11/2018
8 / 10

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Jeff Arthur of Mansfield, who had a new Phantom Black Hyundai Ioniq Hatchback on 15/11/2018

Overall: 8 / 10

Cleanliness Comments

couple of shoe scrapes on drivers door pocket, rest immaculate

Damage Comments

tiny, tiny hardly there at all scratch on door sill

Improvements

free beer
Kia Sportage Estate Elaine Dyer
14/11/2018
8 / 10

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Elaine Dyer of Silverstone, who had a new Infra Red Kia Sportage Diesel Estate (2018 on) on 14/11/2018

Overall: 8 / 10

Cleanliness Comments

It was a long drive from Durham, but the driver stopped and gave it a clean on the way. Some dirt on the carpet on both sides of the front, indicating there may have been a passenger in the car but that's far from certain. Generally fine

Dealer Service Comments

I had no contact with the dealer

Improvements

Nothing
Alfa Romeo Stelvio Estate Stewart Galloway
15/11/2018
8 / 10

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Stewart Galloway of Ryton, who had a new Red Alfa Romeo Stelvio Estate Special Edition (2017 on) on 15/11/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly and helpful

Delivery Punctuality Comments

Arrived earlier than expected

Overall Punctuality Comments

Arrived earlier than expected

Cleanliness Comments

Would have been very good but having been driven for 187miles was not as clean as it should have been

Delivery Communication Comments

Good communication from ling and team pretty poor from dealer as had no contact not even an eta call

Improvements

Delivered via a trailer would be better for cleaness and that new car feel
Skoda Superb Mark Granger
14/11/2018
8 / 10

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Mark Granger of Wincanton, who had a new Energy Blue Skoda Superb Hatchback on 14/11/2018

Overall: 8 / 10

Missing Comments

No floor mats.
Skoda Octavia Estate Stu Johnson
08/11/2018
8 / 10

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Stu Johnson of Staplehurst, who had a new Quartz Grey Skoda Octavia Estate on 08/11/2018

Overall: 8 / 10

Dealer Service Comments

No communication from them but personally I didn't need anything from them as you did that...

Improvements

Free sweets
Seat Arona Gayna Deacon
12/11/2018
8 / 10

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Gayna Deacon of Pickering, who had a new Urban Silver Seat Arona Hatchback on 12/11/2018

Overall: 8 / 10

Delivery Person Comments

Very professional. Knew his stuff.

Delivery Punctuality Comments

Arrived very close to ETA.

Overall Punctuality Comments

Arrived very close to ETA.

Damage Comments

Some small marks to the paintwork on the front right driver side of the vehicle.

Overall Comments

On time and called ahead to advise of an ETA.

Delivery Communication Comments

Can't fault the communication and customer service.

Missing Comments

There isn't a separate service log - maybe Seat don't produce such a booklet?
Skoda Karoq Estate Ant Melia
08/11/2018
6 / 10

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Ant Melia of Malvern, who had a new Business Grey Skoda Karoq Diesel Estate (2017 on) on 08/11/2018

Overall: 6 / 10

Delivery Person Comments

Pleasant but was difficult to understand. Mumbled.

Delivery Punctuality Comments

As above.

Overall Punctuality Comments

As above.

Cleanliness Comments

No issues.

Damage Comments

Was delivered in the dark and rain.

Dealer Service Comments

Although the wrong colour, sent items as a gesture.

Overall Comments

Turned up more than 4 hours outside the planned window

Delivery Communication Comments

Little bit of chasing to form up a date and time.

Improvements

Delivery on time and daylight.
Mercedes E Class Estate Ian Rowley
09/11/2018
10 / 10

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Ian Rowley of Stoke On Trent, who had a new Selenite Grey Mercedes E Class Diesel Estate (2016 on) on 09/11/2018

Overall: 10 / 10

Missing Comments

Electronic Delivery
Skoda Karoq Estate Debs Mills
09/11/2018
8 / 10

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Debs Mills of Caerphilly, who had a new Solid White Skoda Karoq Diesel Estate (2017 on) on 09/11/2018

Overall: 8 / 10

Volvo XC40 Estate Chris Wright
08/11/2018
10 / 10

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Chris Wright of Shrewsbury, who had a new Osmium Grey Volvo XC40 Estate (2018 on) on 08/11/2018

Overall: 10 / 10

Overall Comments

Delivered on time by a very polite and helpful Michael. He showed me the controls and other aspects of the car. Good man!

Improvements

Nothing
Volkswagen Golf Lou Lightley
07/11/2018
8 / 10

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Lou Lightley of Bedlington, who had a new Urano Grey VW Golf Hatchback on 07/11/2018

Overall: 8 / 10

Delivery Person Comments

Excellent absolutely spot on very friendly and helpful

Delivery Punctuality Comments

Expected at 1pm didn’t arrive till 4.30

Overall Punctuality Comments

Expected at 1pm didn’t arrive till 4.30

Cleanliness Comments

Inside immaculate few splashes/dust marks to exterior due to bad weather conditions

Overall Comments

Would have been better but unfortunately delay in car arriving due to breakdown of delivery vehicle

Improvements

Nothing my only issue has been delay in getting previous lease vehicle collected to coincide with new vehicles delivery
Seat Arona Abigail Kirk
05/11/2018
6 / 10

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Abigail Kirk of Telford, who had a new Nevada White Seat Arona Hatchback on 05/11/2018

Overall: 6 / 10

Delivery Punctuality Comments

Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated

Overall Punctuality Comments

Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated

Damage Comments

One small chip. Noted on the delivery driver's notepad.

Dealer Service Comments

AS above

Overall Comments

The car was due to be delivered on 26th October 2018. Despite having taken the day off work the delivery did not take place and Ling Cars were not advised of this until approximately 4.45 pm. Furthermore as an apology the dealer advised the car would be delivered with a full tank of fuel. This did not happen. The delivery driver showed me their instruction and there was no instruction for this to happen. Fortunately, the dealership have to make amends sent a hamper,

Delivery Communication Comments

Ling Cars were excellent

Missing Comments

Warranty book/service history book

Improvements

Deliver on the day agreed.
Ford Kuga Estate Emma Mitchell
06/11/2018
10 / 10

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Emma Mitchell of Cheshunt Herts, who had a new Magnetic Ford Kuga Estate on 06/11/2018

Overall: 10 / 10

Damage Comments

Small scratch
Jaguar XF Saloon Jeff Carson
05/11/2018
8 / 10

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Jeff Carson of Hemel Hempstead, who had a new Santorini Black Jaguar XF Saloon on 05/11/2018

Overall: 8 / 10

Overall Comments

Bacause it took them so long to actually deliver, and having originally offered Friday 2nd as a date which I accepted, they then said their slots were full! The driver actually told me that he drove the car south from the dealer on Friday anyway!

Delivery Communication Comments

As above, dealer took too long to deliver after receiving the car, and we had to chase for updates regularly.

Improvements

Choose a better dealer - I guess the reality is that its out of your control!
Kia Sportage Estate Donna Valentine
06/11/2018
8 / 10

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Donna Valentine of Manchester, who had a new Gun Metal Kia Sportage Estate on 06/11/2018

Overall: 8 / 10

Improvements

Friendly delivery man, he wasn’t very talkative and would of been nice to show me around the car
Volkswagen T-Roc Katherine Conway
05/11/2018
10 / 10

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Katherine Conway of Keighley, West yorkshire , who had a new Deep Black VW T-Roc Diesel Hatchback (2017 on) on 05/11/2018

Overall: 10 / 10

Delivery Person Comments

He smelt lovely! Very friendly and helpful

Cleanliness Comments

It was perfect. Dazzling!

Overall Comments

Excellent - friendly driver - arrived exactly at the time specified

Missing Comments

No service book, but it might all be online now

Improvements

Nothing - it was perfect
Peugeot 3008 Estate Paul Yore
03/11/2018
4 / 10

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Paul Yore of Alnwick, who had a new Pearl White Peugeot 3008 Diesel Estate (2016 on) on 03/11/2018

Overall: 4 / 10

Delivery Person Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Delivery Punctuality Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Overall Punctuality Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Cleanliness Comments

Had to clean and hoover drivers footwell, pedals as very dirty.

Damage Comments

Already submitted warranty claim for poor workmanship of rear middle seat - not picked up by dealer during PDI?

Dealer Service Comments

For the reasons already given, not impressed with this dealer.

Overall Comments

Not impressed with condition of interior of car or response from dealer to my complaint about this. (Have already supplied photos related to this.)

Delivery Communication Comments

n/a no comms from dealer all updates from Lings Cars

Missing Comments

Missing dashboard component and car mats - later found in bag in boot and had to be fitted by myself!

Improvements

Lingscars - nothing, the dealership - a more competitive rate for trailer delivery.
Audi A6 Saloon Justin Healey
30/10/2018
8 / 10

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Justin Healey of Henley On Thames, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 30/10/2018

Overall: 8 / 10

Cleanliness Comments

Could have done with a outside clean was on the back of a lorry but just a very minor point!
Nissan Juke Jason Living
02/11/2018
8 / 10

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Jason Living of Bedale, who had a new Black Nissan Juke Hatchback on 02/11/2018

Overall: 8 / 10

Cleanliness Comments

I had told them where the nearest garage was with a jet wash but they didn't go there at all.
Skoda Karoq Estate Nick Dark
31/10/2018
8 / 10

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Nick Dark of DEVIZES, who had a new Energy Blue Skoda Karoq Estate on 31/10/2018

Overall: 8 / 10

Improvements

My expectations were met - or even exceeded - regarding delivery. My only concerns about the whole process were the lack of the usual [1] Yuan notes and [2] ginseng (?) flavoured sweets!
Honda Jazz
31/10/2018
10 / 10

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of , who had a new Red Honda Jazz Hatchback (2017 on) on 31/10/2018

Overall: 10 / 10

Seat Ibiza Claire Ferguson
31/10/2018
10 / 10

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Claire Ferguson of Warrington, who had a new Blue Seat Ibiza Hatchback on 31/10/2018

Overall: 10 / 10

Improvements

Nothing. Excellent service
Nissan Juke Chris Cox
30/10/2018
8 / 10

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Chris Cox of Sheffield, who had a new Blade Silver Nissan Juke Hatchback on 30/10/2018

Overall: 8 / 10

Kia Sportage Estate John Nicholas
25/10/2018
8 / 10

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John Nicholas of Coventry, who had a new Dark Penta Metal Kia Sportage Estate Special Edition (2018 on) on 25/10/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly and kept in touch throughout the day

Delivery Punctuality Comments

Arrived at 6:30pm

Overall Punctuality Comments

Arrived at 6:30pm

Overall Comments

Car arrived at 6:30pm in the dark so inspecting was tricky
Jaguar XF Saloon Neil Wood
24/10/2018
8 / 10

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Neil Wood of Beckenham , who had a new Firenze Red Jaguar XF Diesel Saloon (2015 on) on 24/10/2018

Overall: 8 / 10

Missing Comments

Do not appear to have a warranty book

Improvements

Provide information such as an am or pm delivery time slot
Volvo V90 Estate Shaun Burford
22/10/2018
10 / 10

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Shaun Burford of FAVERSHAM, who had a new Crystal White Volvo V90 Estate Special Editions (2018 on) on 22/10/2018

Overall: 10 / 10

Mercedes E Class Estate Steve Williams
12/10/2018
8 / 10

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Steve Williams of Warrington, who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 12/10/2018

Overall: 8 / 10

Delivery Person Comments

He contacted me to get my preferred delivery time and arrived early. He was enthusiastic about his job and was generally very pleasant.

Delivery Punctuality Comments

Arrived early.

Overall Punctuality Comments

Arrived early.

Cleanliness Comments

Clean, however some of the protective plastics over metal scuff plates were missing and there was damage to the interior door card where a shoe/boot has chipped the plastic. Also there was no Mercedes extras included to make the experience any different than getting a Kia delivered. Would have been nice to get a key ring, a cap or a brolly in the boot for instance.

Damage Comments

Minor scuff/chip to the drivers door card from a shoe or boot.

Dealer Service Comments

They had many weeks to ensure that the books were included with the car for delivery but they failed. This is my experience with Mercedes in other deals too, in comparison to Audi they are lacking.

Overall Comments

Very basic, nothing to distinguish between receiving a Mercedes or a Kia.

Missing Comments

Only the books. Oh and there's no CD player if that counts - I was surprised and a bit annoyed if i'm honest!

Improvements

arrange a brand specific experience that befits the luxury upmarket image of MB
Kia Sportage Estate Ray Rooks
23/10/2018
10 / 10

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Ray Rooks of London, who had a new Fusion White Kia Sportage Diesel Estate (2018 on) on 23/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

Called to say what time he expected to arrive

Overall Punctuality Comments

Called to say what time he expected to arrive

Overall Comments

Delivery driver very efficient

Improvements

Keep doing the same Very good service
Hyundai Ioniq Gareth Barker
17/10/2018
10 / 10

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Gareth Barker of Preston, who had a new Platinum silver Hyundai Ioniq Hatchback on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Friendly and good communication

Overall Comments

As described.
Skoda Octavia Estate Gerard Visser
17/10/2018
10 / 10

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Gerard Visser of Sittinbgbourne, who had a new Black Skoda Octavia Estate on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

The delivery driver showed me around the car and wxplained the basic workings to me.

Delivery Punctuality Comments

The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.

Overall Punctuality Comments

The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.

Cleanliness Comments

The car was delivered on a flat bed truck. The car was spotless, inside and out. A paper protector was used to protect the driver's footwell from dirt.

Damage Comments

The car was in pristine condition inside and out.

Dealer Service Comments

None.

Delivery Communication Comments

Comms between Ling and her team and myself has been excellent. Always prompt responses to me queries. When it appeared that after a 3 month wait my order would at least be another 2-3 months, Ling her her time helped me getting a car earlier and managed the source the same car and spec, which had been a cancelled order. Brillant service. Regarding the dealer: Comms via Lings, but all very prompt. Could not have delivered the car any faster and the car was prepped very well indeed.

Missing Comments

On the contrary. Items were in the car I did not expect: A 2 sided boot mat (carpet/rubberised), a umbrella under the passenger seat and a iPod holder (Comfort pack, I believe). Also the SatNav had already beenstalled and with the latest map. Marvellous!
Mazda 2 Becki Hall
19/10/2018
10 / 10

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Becki Hall of Lancing, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 19/10/2018

Overall: 10 / 10

Delivery Person Comments

Really nice bloke - has to wait around for me to finish nursery run, was friendly to my son and really helpful and knowledgeable.

Delivery Punctuality Comments

Called the day before to let us know approximate time (9am) and came exactly when he said he would.

Overall Punctuality Comments

Called the day before to let us know approximate time (9am) and came exactly when he said he would.

Cleanliness Comments

Car was washed up the road prior to delivery and was beautiful and clean inside and out.

Damage Comments

Car inspected - no damage seen.

Overall Comments

whole thing was easy and a good experience

Improvements

Nothing - it was all absolutely painless and went brilliantly
Nissan Juke Rhi Davies
18/10/2018
8 / 10

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Rhi Davies of Cardiff, who had a new Pearl Black Nissan Juke Hatchback on 18/10/2018

Overall: 8 / 10

Delivery Person Comments

The gentleman was lovely and had travelled a long way to deliver the car.

Cleanliness Comments

The car had dirty scuff marks inside but these came away easily. The outside had been washed however it was full of water marks.

Damage Comments

There was a scratch on the boot which I noted with the delivery person. However, on inspection today when the sun was not shining on car there seems to be another scratch and a dent by the petrol cap.

Overall Comments

A seamless process that worked well for me as a customer.

Missing Comments

There were no mats in the car which I thought were standard. Also the delivery driver said he was going to email the completed delivery form - I have not received this yet.
Kia Stonic Estate Des Mart
18/10/2018
8 / 10

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Des Mart of Gainsborough, who had a new Graphite Kia Stonic Diesel Estate (2017 on) on 18/10/2018

Overall: 8 / 10

Improvements

Nothing
Skoda Octavia Gregor McInnes
18/10/2018
10 / 10

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Gregor McInnes of Larbert, who had a new Race Blue Skoda Octavia Hatchback on 18/10/2018

Overall: 10 / 10

Delivery Person Comments

nothing to complain about

Delivery Punctuality Comments

he was delayed but kept us informed throughout

Overall Punctuality Comments

he was delayed but kept us informed throughout

Cleanliness Comments

nothing to note

Damage Comments

nothing to note

Dealer Service Comments

car was available when we wnated it, they held it for a few weeks to suit us. all good

Overall Comments

very pleasant driver, polite and kept me informed

Improvements

all good in the hood.
Volvo V40 Mark Zanker
17/10/2018
10 / 10

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Mark Zanker of Dundry, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 17/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

The driver called me 30 minutes before arrival.

Overall Punctuality Comments

The driver called me 30 minutes before arrival.

Cleanliness Comments

It arrived on a dry day with little dirt. The driver did give it a quick clean on arrival.

Improvements

It would be nice to be notified the day before of, say a 4 hour time window for delivery. This car came from the dealer in Exeter. They have their own delivery drivers that are given one delivery job per day.
BMW 5 Series Saloon Phil Dyson
17/10/2018
8 / 10

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Phil Dyson of Salford, who had a new Sophisto Grey Xirallic BMW 5 Series Diesel Saloon (2017 on) on 17/10/2018

Overall: 8 / 10

Cleanliness Comments

Outside of car was very dirty as it had travelled up on the back of a transporter from london

Dealer Service Comments

No comms from the dealer

Improvements

Use a cover on the car when on an open transporter
Honda Jazz Lillian Gibson
17/10/2018
10 / 10

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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Did not meet the delivery person

Delivery Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Overall Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Cleanliness Comments

Spotlessly clean and a full tank of petrol

Damage Comments

Dent on the boot lid, very small dimple.

Improvements

Delivery to my door in Northern Ireland
Honda Jazz Lillian Gibson
17/10/2018
10 / 10

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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Did not meet the delivery person

Delivery Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Overall Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Cleanliness Comments

Spotlessly clean and a full tank of petrol

Damage Comments

Dent on the boot lid, very small dimple.

Improvements

Delivery to my door in Northern Ireland
Kia Rio Clive Gray
16/10/2018
8 / 10

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Clive Gray of Chesterfield, who had a new Smokey Blue Kia Rio Hatchback on 16/10/2018

Overall: 8 / 10

Delivery Punctuality Comments

He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.

Overall Punctuality Comments

He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.

Cleanliness Comments

I don't know whether or not it was valeted on (or just before) delivery but it was spotless!

Dealer Service Comments

I've not had anything to do with the dealer - certainly no complaints.

Delivery Communication Comments

I didn't find out until the day of delivery that delivery was probably going to be in the morning. It was half past eleven when the delivery driver rang to tell me he was setting off from Hull and thought he'd be 90 minutes. Finding that out the day before would have been helpful.

Improvements

It's not a big complaint really - very happy with the car but... knowing roughly when the chap would be arriving at least one day before and then having a second call when he was, for example, 10 miles away both would have been helpful.
Volvo V40 George Chalmers
26/09/2018
6 / 10

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George Chalmers of Glasgow, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 26/09/2018

Overall: 6 / 10

Fiat 500 Donna Sahni
15/10/2018
8 / 10

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Donna Sahni of Kent, who had a new Crossover Black Fiat 500 Hatchback (2015 on) on 15/10/2018

Overall: 8 / 10

Dealer Service Comments

My initial car was built wrong so I had to wait another 3 months for another new build

Improvements

Nothing
Mini Hatch Ray Doggett
11/10/2018
10 / 10

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Ray Doggett of Southall, who had a new Pepper white Mini Hatchback (2014 on) on 11/10/2018

Overall: 10 / 10

Delivery Person Comments

very pleasant, smartly dressed and freindly

Delivery Punctuality Comments

car arrived on stated day and was puntual

Overall Punctuality Comments

car arrived on stated day and was puntual

Cleanliness Comments

spotless

Overall Comments

very polite professional and helpful

Delivery Communication Comments

excellent communication

Improvements

nothing the whole procees was efficient painless and friendly
Mercedes E Class Estate
08/10/2018
10 / 10

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of , who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 08/10/2018

Overall: 10 / 10

Delivery Person Comments

Very professional and knowledgable person who even told me to call him if I had any questions after he had left.

Delivery Punctuality Comments

9.30 in the morning! Great for me. :)

Overall Punctuality Comments

9.30 in the morning! Great for me. :)

Cleanliness Comments

Great condition

Overall Comments

Excellent and prompt hand over. Called to say he was on his way, arrived at about 9.30 in the morning, and gave me a detailed explanation of how to operate some of the cars important functions.

Delivery Communication Comments

Faultless. Can't say better than that! :)

Missing Comments

SAid mats should be there on the paperwork, but they are not

Improvements

Nothing
Volvo XC60 Estate Pete Maycox
10/10/2018
6 / 10

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Pete Maycox of , who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 10/10/2018

Overall: 6 / 10

Delivery Person Comments

Friendly and professional

Delivery Punctuality Comments

since I didn't exactly know its hard to say

Overall Punctuality Comments

since I didn't exactly know its hard to say

Cleanliness Comments

some bird droppings and bug splat on the vehicle

Dealer Service Comments

They didn't do anything special at all

Overall Comments

Much better if someone made some effort to let me know the delivery window other than between 8- 5
Mercedes E Class Saloon Phil Davis
26/09/2018
6 / 10

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Phil Davis of Darlington, who had a new White Mercedes E Class Diesel Saloon (2016 on) on 26/09/2018

Overall: 6 / 10

Improvements

delivery driver could have had more knowledge of my type of car.
Fiat 500 Andy Catterall
10/10/2018
8 / 10

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Andy Catterall of Windsor, who had a new Bossa Nova White Fiat 500 Hatchback (2015 on) on 10/10/2018

Overall: 8 / 10

Delivery Person Comments

Nice enough chap.

Delivery Punctuality Comments

They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.

Overall Punctuality Comments

They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.

Dealer Service Comments

Would've liked ETA a bit earlier in case I had any meetings planned.

Overall Comments

No issues with delivery. Driver called in good time to give arrival time.

Improvements

A fuller tank would've been nice.
Kia Sportage Estate (2016-18) Claire Wardle
08/10/2018
8 / 10

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Claire Wardle of Grantham, who had a new Black Kia Sportage Diesel Estate (2016 - 2018) on 08/10/2018

Overall: 8 / 10

Damage Comments

Tiny scuff around front bumper but I was being picky
Ford Fiesta Pete Kelly
08/10/2018
8 / 10

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Pete Kelly of Oldham , who had a new Magnetic Ford Fiesta Hatchback on 08/10/2018

Overall: 8 / 10

Honda Jazz Betsy Blackwood
09/10/2018
? / 10

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Betsy Blackwood of East Kilbride, who had a new Sunset Orange Honda Jazz Hatchback (2017 on) on 09/10/2018

Overall: ? / 10

Delivery Person Comments

Very good - ???? lovely chatty man!

Delivery Punctuality Comments

Perfect and kept in touch before delivery to advise of time.

Overall Punctuality Comments

Perfect and kept in touch before delivery to advise of time.

Cleanliness Comments

Perfect

Damage Comments

No

Dealer Service Comments

Excellent

Overall Comments

Very good

Delivery Communication Comments

Excellent
Volvo XC60 Estate Anthony Frost
08/10/2018
10 / 10

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Anthony Frost of Spaldwick, who had a new Mussell Blue Volvo XC60 Estate (2017 on) on 08/10/2018

Overall: 10 / 10

Delivery Person Comments

Polite and helpful throughout

Cleanliness Comments

The car was immaculate

Overall Comments

all good - called and informed of delivery time and when arrived made sure all was correct

Improvements

all worked well
Volvo XC40 Estate Tony Willis
05/10/2018
8 / 10

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Tony Willis of Waterlooville, who had a new Black Volvo XC40 Estate (2018 on) on 05/10/2018

Overall: 8 / 10

Volvo XC40 Estate Becky Rowe
05/10/2018
8 / 10

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Becky Rowe of London, who had a new Fusion red Volvo XC40 Estate (2018 on) on 05/10/2018

Overall: 8 / 10

Delivery Person Comments

Nice chap. Helpful. Not at all patronising

Delivery Punctuality Comments

Little bit later than he said, but not much.

Overall Punctuality Comments

Little bit later than he said, but not much.

Cleanliness Comments

It was a bit dirty from the drive up. He apologised that he hadn't been able to find a car wash. It didn't bother me

Overall Comments

It would have been great to know a time earlier in the day. However the driver was excellent and helpful.

Missing Comments

We ordered a special mat for the car, which wasn't there. I flagged this to the driver and he phoned the dealer. They've said they will post it
Kia Niro Estate Samuel Safo-Kantanka
04/10/2018
10 / 10

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Samuel Safo-Kantanka of London, who had a new Graphite Kia Niro Estate on 04/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

Came first thing in the morning

Overall Punctuality Comments

Came first thing in the morning

Overall Comments

smooth delivery

Improvements

Provide v5c handbook
Kia Sportage Estate (2016-18) Sonya Brown
04/10/2018
10 / 10

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Sonya Brown of Sudbury, who had a new Phantom Black Kia Sportage Diesel Estate (2016 - 2018) on 04/10/2018

Overall: 10 / 10

Delivery Person Comments

Breath was a bit off but he had been up hours.

Delivery Punctuality Comments

As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.

Overall Punctuality Comments

As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.

Cleanliness Comments

Just a little bit of grit/dirt where his feet had been. Unavoidable I guess.

Damage Comments

A tiny dent in the bonnet but marked down on his sheet and I took a picture too.