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CARS A-Z
100% verified and true reviews from
6474 customers!
BMW 4 Series Gran Coupe
Dan
07/05/2021
07/05/2021
10 / 10
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Dan of Milton Keynes, who had a new BMW 4 Series Gran Coupe on 07/05/2021
Overall: 10 / 10
Citroen C5 Aircross
05/05/2021
05/05/2021
8 / 10
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of , who had a new Citroen C5 Aircross Hatchback on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
external was dirty
Nissan Leaf
Adam
07/05/2021
07/05/2021
8 / 10
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Delivery Communication Comments
Adam of Northwich , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 07/05/2021
Overall: 8 / 10
Delivery Communication Comments
Had a call from the delivery driver an hour before they arrived
Missing Comments
You mentioned a completed delivery form. I signed a tablet that the delivery man had but have not had anything via email if that was expected to be sent to me
Improvements
Would be good to know if delivery is expected in the morning or afternoon instead of just an hour before, although as in lockdown this time this was fine
Nissan Leaf
Darren
05/05/2021
05/05/2021
8 / 10
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Darren of Rochester, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
The car was a bit dirty inside and out.
Dealer Service Comments
Dealer wouldn't get back with a new delivery date after cancelling the first date.
Overall Comments
Very good on the day but delayed the delivery day, after agreeing it, by a few weeks.
Missing Comments
Mats were missing after being promised but are now in the post.
Improvements
Clean car and not cancelling delivery last minute. If a cancellation is unavoidable then give a new date rather than leaving me hanging.
Volkswagen Polo (2019-20)
Jenny
29/04/2021
29/04/2021
10 / 10
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Jenny of , who had a new VW Polo Hatchback Special Editions (2019 - 2020) on 29/04/2021
Overall: 10 / 10
Missing Comments
warranty book
Improvements
emailed the day before with an approx delivery time slot
Skoda Kodiaq Estate
Kevin
05/05/2021
05/05/2021
10 / 10
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Kevin of Chatham, who had a new Skoda Kodiaq Estate on 05/05/2021
Overall: 10 / 10
Improvements
it was all very good, just a bit of stress the day before because of a mix up with addresses and they were going to deliver to Newcastle and not Kent but that was fixed very quickly and all good on delivery.
Seat Arona
Tony
04/05/2021
04/05/2021
6 / 10
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Tony of Tamworth , who had a new Seat Arona Hatchback on 04/05/2021
Overall: 6 / 10
Delivery Person Comments
Very pleasant and affiable chap, smartly dressed, professional
Delivery Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Overall Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Cleanliness Comments
ALthough in fairness it had been raining and there was quite a bit of splash marks on the car from where it had been driven in the rain. Inside was spotless
Dealer Service Comments
Wrong colour car delivered and started taking payments a month early after registering the car early and thus starting my contract early (without me knowing or having even received rhe car at that stage!)
Overall Comments
The wrong colour car was delivered! So was a little bit disappointed when it turned up.
Missing Comments
There doesn't appear to be a service book. There was a folder in the glovebox containing the handbook and the delivery form I was asked to sign on his tablet thingy
Improvements
Got the colour right after all that is what I had paid for!
Land Rover RR Evoque
Phil
04/05/2021
04/05/2021
? / 10
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Citroen C4 Cactus
Dean
04/05/2021
04/05/2021
8 / 10
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Dean of Ludlow, who had a new Citroen C4 Cactus Hatchback on 04/05/2021
Overall: 8 / 10
Cleanliness Comments
Clean inside.Plus driver had already been to carwash down road so car was spotless
Overall Comments
Telephoned well in advance. Well planned.
Seat Arona
Shaun
30/04/2021
30/04/2021
8 / 10
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Shaun of Chesterfield, who had a new Seat Arona Hatchback on 30/04/2021
Overall: 8 / 10
Delivery Person Comments
Friendly delivery woman
Delivery Punctuality Comments
contacted with delivery time and delivered punctually
Overall Punctuality Comments
contacted with delivery time and delivered punctually
Overall Comments
car transported rather than driven
Hyundai i30
Dan
30/04/2021
30/04/2021
8 / 10
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Dan of , who had a new Hyundai i30 Hatchback on 30/04/2021
Overall: 8 / 10
Delivery Punctuality Comments
Turned up ahead of schedule
Overall Punctuality Comments
Turned up ahead of schedule
Mercedes C Class Coupe
GC
27/04/2021
27/04/2021
10 / 10
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GC of London, who had a new Mercedes C Class Coupe on 27/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice delivery driver
Delivery Punctuality Comments
exactly as arranged
Overall Punctuality Comments
exactly as arranged
Cleanliness Comments
spotless
Overall Comments
Delivery was exactly as discussed when they called me and was on time
Improvements
Nothing in my opinion
Citroen C3
Carolyn
26/04/2021
26/04/2021
6 / 10
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Carolyn of Glasgow, who had a new Citroen C3 Hatchback (2020 on) on 26/04/2021
Overall: 6 / 10
Delivery Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Overall Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Improvements
Provide information without buyer asking for information!!! Check list of questions to ask delivery driver not everyone is confident when dealing with driver who will only supply when asked!!! Not sure of your role in this process!!
Jeep Renegade
Meg
22/04/2021
22/04/2021
10 / 10
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Meg of Bridgend, who had a new Jeep Renegade Hatchback on 22/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice guy, kept in touch and delivered on time.
Cleanliness Comments
Car was spotless!
Overall Comments
Communication with delivery driver was fantastic, kept in touch and gave me accurate delivery times.
Seat Mii (2012-19)
Stuart
20/04/2021
20/04/2021
10 / 10
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Stuart of Didcot, who had a new Seat Mii Hatchback on 20/04/2021
Overall: 10 / 10
Citroen C3
Joanne
19/04/2021
19/04/2021
6 / 10
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Delivery Communication Comments
Joanne of Dinas Powys, who had a new Citroen C3 Hatchback (2020 on) on 19/04/2021
Overall: 6 / 10
Delivery Person Comments
Nice guy, friendly and helpful
Delivery Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Overall Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Cleanliness Comments
Inside it was lovely, although it was very dusty which is probably unavoidable when being driven a long way on a truck
Damage Comments
All looked good to me
Overall Comments
The driver contacted me the day before to arrange a time which was great. Unfortunately he was delayed on the way by over 6 hours. Although this was beyond his control it would have been really useful if he had let me know.
Delivery Communication Comments
would have been excellent if he had updated me on the delay
Improvements
just as above on updated delivery time estimate and it would have been nice if it was cleaner on the outside but not a big deal.
Seat Arona
Jon
15/04/2021
15/04/2021
10 / 10
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Delivery Communication Comments
Jon of Tamworth, who had a new Seat Arona Hatchback on 15/04/2021
Overall: 10 / 10
Delivery Communication Comments
152
Improvements
Nothing, was happy with everything.
Volvo XC40 Estate
GIllian
16/04/2021
16/04/2021
6 / 10
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GIllian of Inverurie, who had a new Volvo XC40 Estate on 16/04/2021
Overall: 6 / 10
Improvements
Car could have been cleaner and delivery driver could have given some information about car not just disappeared as soon as possible
Volkswagen Up
Lisa
14/04/2021
14/04/2021
8 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback on 14/04/2021
Overall: 8 / 10
Delivery Person Comments
Didn't get close enough to sniff em obvs #GlobalPandemic
Delivery Punctuality Comments
They phoned to warn me they were coming
Overall Punctuality Comments
They phoned to warn me they were coming
Cleanliness Comments
I am fussy with this it was ok, I could see they had their "sanitised" sticker on the windscreen
Dealer Service Comments
It's hard for me to answer this one though
Overall Comments
I took a while to get there but Brexit & pandemic won't have helped
Improvements
I can't think of anything
Volkswagen Touareg Estate
Matt
13/04/2021
13/04/2021
10 / 10
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Matt of St Leonards ON Sea, who had a new VW Touareg Estate on 13/04/2021
Overall: 10 / 10
Improvements
Nothing
Toyota Prius
Brian
13/04/2021
13/04/2021
10 / 10
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Delivery Communication Comments
Brian of Dalkeith, who had a new Toyota Prius Hatchback on 13/04/2021
Overall: 10 / 10
Dealer Service Comments
No dealings with the dealer really but the car got here on the due date ...
Overall Comments
Driver made the effort to inform us of the eta and met his estimate.
Delivery Communication Comments
Guy was on the ball throughout!
Missing Comments
Radio Manual, and - as already known - the Dash Cam.
Improvements
Difficult to think of anything, in all honesty.
Mercedes A Class AMG
Duncan
12/04/2021
12/04/2021
8 / 10
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Duncan of Salisbury, who had a new Mercedes A Class AMG Hatchback on 12/04/2021
Overall: 8 / 10
Improvements
More communication
Seat Arona
Abi
12/04/2021
12/04/2021
10 / 10
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Abi of WORCESTERSHIRE, who had a new Seat Arona Hatchback on 12/04/2021
Overall: 10 / 10
Delivery Person Comments
Really nice guy - showed me all of the features of the car and we checked together for any damage to the car.
Delivery Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Overall Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Missing Comments
I'm not sure if I have the warranty book - will check when I am at home later.
Volvo XC60 Estate (2019-21)
Phill
09/04/2021
09/04/2021
8 / 10
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Phill of Loughton, who had a new Volvo XC60 Estate Special Editions (2019 - 2021) on 09/04/2021
Overall: 8 / 10
Missing Comments
Service book
Skoda Kamiq Hatchback
Lee
08/04/2021
08/04/2021
8 / 10
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Delivery Communication Comments
Lee of Baldock, who had a new Skoda Kamiq Hatchback on 08/04/2021
Overall: 8 / 10
Delivery Person Comments
very nice man - gave me a quick overview of the car. no complaints at all.
Delivery Punctuality Comments
arrived earlier than expected
Overall Punctuality Comments
arrived earlier than expected
Dealer Service Comments
I score the dealer as good on the basis of the state of the car (excellent) and the chap who dropped it off. I didnt really hear from the dealer at all though.
Delivery Communication Comments
I only got comms from yourselves - nothing from the dealer. This was fine though and didnt imapct the service.
Improvements
no real complaints
Ford Focus Estate
06/04/2021
06/04/2021
10 / 10
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of , who had a new Ford Focus Estate on 06/04/2021
Overall: 10 / 10
Delivery Person Comments
Very polite and informative.
Delivery Punctuality Comments
Arrived on time :-)
Overall Punctuality Comments
Arrived on time :-)
Improvements
Nothing
Toyota Corolla
01/04/2021
01/04/2021
10 / 10
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of , who had a new Toyota Corolla Hatchback on 01/04/2021
Overall: 10 / 10
Citroen C3
Vicky
07/04/2021
07/04/2021
8 / 10
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Vicky of Newcastle Upon Tyne, who had a new Citroen C3 Hatchback (2020 on) on 07/04/2021
Overall: 8 / 10
Damage Comments
Small scratches to interior cup holder
Missing Comments
Delivery man said handbooks were all online now.
Improvements
Probably could have been a bit cleaner all round.)
Mg ZS
Craig
01/04/2021
01/04/2021
8 / 10
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Craig of Blairgowrie, who had a new Mg ZS Hatchback on 01/04/2021
Overall: 8 / 10
Ford Kuga Estate
Tracy
06/04/2021
06/04/2021
8 / 10
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Tracy of Wakefield, who had a new Ford Kuga Estate on 06/04/2021
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
Good
Skoda Kodiaq Estate
Lucy
16/03/2021
16/03/2021
8 / 10
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Lucy of Wirral, who had a new Skoda Kodiaq Estate on 16/03/2021
Overall: 8 / 10
Delivery Person Comments
Very pleasant and chatty but seemed to anxious to get his taxi to get his train home rather than spend time checking if I required him to run through the car controls/ where things were.
Delivery Punctuality Comments
Driver let me know eta
Overall Punctuality Comments
Driver let me know eta
Overall Comments
Punctual and as expected
Missing Comments
Thought the tow bar was missing but Ling sorted that out - it’s foldable so hidden.
Improvements
The driver did not go through any controls of the car. As I had had the
E same car previously it was not an issue but he should have checked. He also completed the delivery form and stated top rate for all questions which he should not have done. He seemed to be in a rush to get his taxi to get the train home.
Skoda Karoq Estate
31/03/2021
31/03/2021
8 / 10
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of , who had a new Skoda Karoq Estate on 31/03/2021
Overall: 8 / 10
Damage Comments
Mirror scratch and Skoda badge missing
Overall Comments
Excellent service throughout the process
Nissan Qashqai
Mark
19/03/2021
19/03/2021
10 / 10
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Mark of Woburn Sands, who had a new Nissan Qashqai Hatchback on 19/03/2021
Overall: 10 / 10
Overall Comments
Super chap. Very nice guy.
Land Rover RR Evoque
Diane
31/03/2021
31/03/2021
? / 10
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Volkswagen Golf Mk8
Rob
01/04/2021
01/04/2021
8 / 10
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Rob of Linlithgow, who had a new VW Golf Hatchback Mk8 on 01/04/2021
Overall: 8 / 10
Cleanliness Comments
Covered in a light dust, possibly Saharan, but not a big deal at all.
Missing Comments
Other than above.
Skoda Kamiq Hatchback
Adam
26/03/2021
26/03/2021
6 / 10
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Adam of Ruislip, who had a new Skoda Kamiq Hatchback on 26/03/2021
Overall: 6 / 10
Improvements
Totally confusing process
Peugeot 2008 Estate
Scott
29/03/2021
29/03/2021
8 / 10
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Scott of Milton Keynes, who had a new Peugeot 2008 Estate on 29/03/2021
Overall: 8 / 10
BMW X2
Paul
26/03/2021
26/03/2021
10 / 10
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Paul of Middlesbrough, who had a new BMW X2 Hatchback on 26/03/2021
Overall: 10 / 10
Volkswagen Golf Mk8
Liam
29/03/2021
29/03/2021
8 / 10
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Delivery Communication Comments
Liam of , who had a new VW Golf Hatchback Mk8 on 29/03/2021
Overall: 8 / 10
Delivery Communication Comments
Only thing missing was delivery time.
Volvo XC90 Estate
Nick
24/03/2021
24/03/2021
10 / 10
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Nick of Ilkley, who had a new Volvo XC90 Estate on 24/03/2021
Overall: 10 / 10
Delivery Person Comments
Same person from Exeter who's been before - decent chap.
Overall Comments
Prompt delivery in the morning.
Skoda Octavia Hatchback (2020-21)
Monkey
25/03/2021
25/03/2021
8 / 10
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Monkey of Preston, who had a new Skoda Octavia Hatchback Special Edition (2020 - 2021) on 25/03/2021
Overall: 8 / 10
Delivery Punctuality Comments
Didn't receive phone call informing me of ETA though
Overall Punctuality Comments
Didn't receive phone call informing me of ETA though
Cleanliness Comments
Car was clean and was clear if had been valeted.
Overall Comments
Overall ok. Wasnt asked to check the car over before they left which I thought strange.
Missing Comments
Handbook doesn't have dealer stamp?
Cupra Formentor Estate
Tony
18/03/2021
18/03/2021
6 / 10
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Tony of Hunnington , who had a new Cupra Formentor Estate (2020 on) on 18/03/2021
Overall: 6 / 10
Damage Comments
Scratches etc
Improvements
Use another dealer
Volvo XC40 Estate
Heather
23/03/2021
23/03/2021
8 / 10
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Heather of Newcastle Upon Tyne, who had a new Volvo XC40 Estate on 23/03/2021
Overall: 8 / 10
Delivery Person Comments
Very kind and approachable. No horrible smells which was appreciated!
Delivery Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Comments
Drivers very pleasant. Spent time going through the basics with me which was great. Very smiley and kind.
Missing Comments
Don’t think so. I completely the delivery form but didn’t get a copy. Not sure if that’s what above point is asking, or whether just asking if I completed it with driver
Improvements
Maybe deliver car on lorry rather than driving it so far? Don’t know if that’s possible though and not an issue as car was in good condition
Toyota C-HR
22/03/2021
22/03/2021
10 / 10
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of , who had a new Toyota C-HR Hatchback on 22/03/2021
Overall: 10 / 10
Volkswagen ID.3
22/03/2021
22/03/2021
10 / 10
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of , who had a new VW Id.3 Hatchback Special Edition (2020 - 2020) on 22/03/2021
Overall: 10 / 10
Nissan Qashqai
Mozza
22/03/2021
22/03/2021
10 / 10
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Delivery Communication Comments
Mozza of COLWYN BAY, who had a new Nissan Qashqai Hatchback on 22/03/2021
Overall: 10 / 10
Delivery Person Comments
Driver was excellent.
Delivery Punctuality Comments
Delivered on time, excellent
Overall Punctuality Comments
Delivered on time, excellent
Cleanliness Comments
All fine..
Dealer Service Comments
Unable to comment, as I had no contact with them.
Overall Comments
Driver called 1 hour before he arrived, excellent service.
Delivery Communication Comments
Excellent service, very quick from 1st contact to delivery, very straightforward. Several friends are looking for deals on your site!
Improvements
Nothing really.
Citroen C3
Nicola
18/03/2021
18/03/2021
8 / 10
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Nicola of London, who had a new Citroen C3 Hatchback (2020 on) on 18/03/2021
Overall: 8 / 10
Land Rover RR Sport Estate
Pip
19/03/2021
19/03/2021
10 / 10
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Pip of Tarporley, who had a new Land Rover Range Rover Sport on 19/03/2021
Overall: 10 / 10
Missing Comments
No warranty book or copy of delivery form was given
Vauxhall Corsa
Phil
19/03/2021
19/03/2021
6 / 10
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Delivery Communication Comments
Phil of Lichfield , who had a new Vauxhall Corsa Hatchback on 19/03/2021
Overall: 6 / 10
Delivery Person Comments
He wanted to go home asap
Overall Comments
Had two del dates prior and was let down... once with no contact
Delivery Communication Comments
Quick reply’s
Seat Leon
Henry
08/03/2021
08/03/2021
8 / 10
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Henry of Whitley Bay, who had a new Seat Leon Hatcback (2020 on) on 08/03/2021
Overall: 8 / 10
Missing Comments
Nothing missing =)
Fiat 500
Jamie
16/03/2021
16/03/2021
6 / 10
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Delivery Communication Comments
Jamie of Tewksbury , who had a new Fiat 500 Hatchback on 16/03/2021
Overall: 6 / 10
Delivery Communication Comments
No faults on the communication! So helpful!
Ford Kuga Estate
17/03/2021
17/03/2021
8 / 10
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of , who had a new Ford Kuga Estate on 17/03/2021
Overall: 8 / 10
Volkswagen Tiguan Estate
Stephen
11/03/2021
11/03/2021
10 / 10
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Stephen of Wakefield, who had a new VW Tiguan Estate on 11/03/2021
Overall: 10 / 10
Volkswagen ID.3
David
11/03/2021
11/03/2021
6 / 10
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David of NEWCASTLE UPON TYNE, who had a new VW Id.3 Hatchback Special Edition (2020 - 2020) on 11/03/2021
Overall: 6 / 10
Delivery Punctuality Comments
Didnt tell me they would be arriving though.
Overall Punctuality Comments
Didnt tell me they would be arriving though.
Cleanliness Comments
Inside was good. Outside was very dirty.
Damage Comments
Looks like a factory fault on the drivers side rear wheel trim though.
Missing Comments
Mats but not sure I should have gotten them in the first place.
Improvements
Rang me before just turning up. I could have been out or anything.
Nissan Qashqai
Sophie
05/03/2021
05/03/2021
? / 10
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Volkswagen Tiguan Estate
Matt
08/03/2021
08/03/2021
8 / 10
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Matt of St Leonards ON Sea, who had a new VW Tiguan Estate on 08/03/2021
Overall: 8 / 10
Damage Comments
Stone chip and scratching on rear bumper, noted by driver.
Overall Comments
Delivery was easy, notified in advance, maybe a bit more notice ideal.
Kia Niro Estate
Gaz
05/03/2021
05/03/2021
10 / 10
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Gaz of Mamble, who had a new Kia Niro Estate on 05/03/2021
Overall: 10 / 10
Delivery Person Comments
Excellent - full tour of the car and every button included
Improvements
Nothing - it was superb!
Seat Arona
David
24/02/2021
24/02/2021
6 / 10
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Delivery Communication Comments
David of Great Malvern , who had a new Seat Arona Hatchback on 24/02/2021
Overall: 6 / 10
Delivery Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Comments
Could have had more warning of arrival time. A message the day before would have been helpful.
Delivery Communication Comments
Your part was fine. Dealer could have been better.
Missing Comments
Apparently service record is all on line.
Improvements
Time notification, as above.
Volvo XC60 Estate (2019-21)
Rob
22/02/2021
22/02/2021
10 / 10
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Rob of Tring, who had a new Volvo XC60 Estate Special Editions (2019 - 2021) on 22/02/2021
Overall: 10 / 10
Nissan Qashqai
Dale
19/02/2021
19/02/2021
8 / 10
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Dale of Eastleigh, who had a new Nissan Qashqai Hatchback on 19/02/2021
Overall: 8 / 10
Dealer Service Comments
I would've said "very good" except they keep calling me Mrs Lane, despite the fact that I'm male. They're presumably guessing my gender from my first name. Not the end of the world, but a bit annoying, and I have asked them to update their records a couple of times.
Nissan Qashqai
Naomi
15/02/2021
15/02/2021
10 / 10
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Delivery Communication Comments
Naomi of Nuneaton, who had a new Nissan Qashqai Hatchback on 15/02/2021
Overall: 10 / 10
Delivery Person Comments
Nice man
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and unused
Overall Comments
Straight forward, friendly
Delivery Communication Comments
Great communication
Improvements
None
Audi Q5 Estate
Graeme
18/02/2021
18/02/2021
10 / 10
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Delivery Communication Comments
Graeme of Wrexham, who had a new Audi Q5 Estate on 18/02/2021
Overall: 10 / 10
Delivery Person Comments
Very courtious
Damage Comments
small stone chip on front bumper
Overall Comments
Covid Safe delivery.
Delivery Communication Comments
Phone call before delivery telling me exactly what time was coming.
Missing Comments
Just as mentioned above.
Improvements
Nothing
Kia Niro Estate
Pete
11/02/2021
11/02/2021
8 / 10
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Pete of Colchester, who had a new Kia Niro Estate on 11/02/2021
Overall: 8 / 10
Citroen C3
Steve
29/01/2021
29/01/2021
10 / 10
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Steve of Swindon, who had a new Citroen C3 Hatchback (2020 on) on 29/01/2021
Overall: 10 / 10
Missing Comments
This car does not have a spare wheel which I understand as there is a Temporary puncture repair kit in the boot. however I have noticed that the following are missing from the boot of the car, Wheel wrench, jack,wheel bolt cover removal tool , Removable towing eye, flat screwdriver. see attached photographs. I do have the lockable wheel nut however the spare 4 wheel nuts do not appear to be in the car either? I will send pics in following message
Renault Kangoo Ze
Luis
10/02/2021
10/02/2021
6 / 10
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Luis of Farnborough, who had a new Renault Kangoo Ze Electric on 10/02/2021
Overall: 6 / 10
Delivery Person Comments
But did not know anything about the car
Delivery Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Comments
Delivered a day late without comms, even LingsCars had trouble getting an answer for me
Missing Comments
Is it missing the 3 pin charging cable?
Ford Fiesta
David
10/02/2021
10/02/2021
10 / 10
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David of Maldon, who had a new Ford Fiesta Hatchback on 10/02/2021
Overall: 10 / 10
Ford Puma
Michael
09/02/2021
09/02/2021
6 / 10
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Michael of Oldham, who had a new Ford Puma on 09/02/2021
Overall: 6 / 10
Improvements
Delivery truck
Mg MG5
05/02/2021
05/02/2021
10 / 10
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of , who had a new Mg MG5 Hatchback on 05/02/2021
Overall: 10 / 10
Seat Ateca Estate
Si
08/02/2021
08/02/2021
10 / 10
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Si of St. Helens, who had a new Seat Ateca Estate on 08/02/2021
Overall: 10 / 10
Missing Comments
no service/warranty book
Nissan Qashqai
Paul
01/02/2021
01/02/2021
8 / 10
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Paul of Cheslyn Hay, who had a new Nissan Qashqai Hatchback on 01/02/2021
Overall: 8 / 10
Nissan Qashqai
Bruce
04/02/2021
04/02/2021
10 / 10
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Bruce of Edinburgh, who had a new Nissan Qashqai Hatchback on 04/02/2021
Overall: 10 / 10
Improvements
Nope.
Skoda Kamiq Hatchback
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020
Overall: 8 / 10
Missing Comments
Umbrella
Improvements
Nothing everything was fine
Hyundai Kona
Natalie
01/02/2021
01/02/2021
10 / 10
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Delivery Communication Comments
Natalie of Dartford, who had a new Hyundai Kona Hatchback on 01/02/2021
Overall: 10 / 10
Delivery Communication Comments
LOvely man, very helpful and informative
Improvements
I cannot fault the service I have received - thank you so much, a very happy customer!
Volvo XC40 Estate
Stuart
01/02/2021
01/02/2021
8 / 10
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Stuart of Cleethorpes, who had a new Volvo XC40 Estate on 01/02/2021
Overall: 8 / 10
Delivery Person Comments
Andy from Stoneacre was pleasant and courteous.
Delivery Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Overall Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Cleanliness Comments
Even though it was raining car was in very good standard of cleanliness both inside and out.
Damage Comments
Did not see any damage. Took photographs all around the car as a record before accepting delivery.
Overall Comments
Collected car from dealer. The dealer manning levels were low due to COVID restrictions.
Nissan Juke
Peter
28/01/2021
28/01/2021
10 / 10
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Peter of Milton Keynes, who had a new Nissan Juke Hatchback on 28/01/2021
Overall: 10 / 10
Delivery Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Overall Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Mazda 3 Hatchback
Claire
29/01/2021
29/01/2021
8 / 10
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Claire of , who had a new Mazda 3 Hatchback on 29/01/2021
Overall: 8 / 10
Delivery Person Comments
Very helpful but seemed more concerned about getting instructions for the bus to his next collection point than talking through the handover process!
Cleanliness Comments
Outside of car was dirty, which is understandable given the weather. Inside of car was clean but didn’t seem to the same “new car” standard as others I’ve had
Improvements
More time given for handover and checking of car
Volkswagen Golf Mk7
Pete
26/01/2021
26/01/2021
8 / 10
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Delivery Communication Comments
Pete of Bradford, who had a new VW Golf Hatchback Mk7 on 26/01/2021
Overall: 8 / 10
Delivery Person Comments
Can't say I had a sniff to be honest :-) but no unpleasant smells and the car smelt brand new (as it should)..
Vety coureteuos chap, no complaints
Delivery Punctuality Comments
Yep. Bang on time
Overall Punctuality Comments
Yep. Bang on time
Cleanliness Comments
Transported so picked up all the crap off the roads on the way over, but it's January, can't expect anything else. Inside immaculate
Dealer Service Comments
Hard to say - had nothing to do with them
Overall Comments
Good communication, turned up when expected, courteous and polite driver. Can't get much better.
Delivery Communication Comments
Spot on as usual and continue to entertain my ramblings
Improvements
Nothing
Nissan Qashqai
Georgina
06/01/2021
06/01/2021
10 / 10
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Delivery Communication Comments
Georgina of , who had a new Nissan Qashqai Hatchback on 06/01/2021
Overall: 10 / 10
Delivery Person Comments
Very nice man. Professional, smartly dressed.
Delivery Punctuality Comments
Came early. No hanging around.
Overall Punctuality Comments
Came early. No hanging around.
Overall Comments
Extremely happy
Delivery Communication Comments
Very good. Kept me in the picture.
Improvements
I was very satisfied. Was smooth and easy. True to their word.
Ford S-Max Estate
Simon
26/01/2021
26/01/2021
8 / 10
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Simon of Sheffield, who had a new Ford S-Max Estate on 26/01/2021
Overall: 8 / 10
Cleanliness Comments
The inside was clean but the outside was dirty as he hadn’t had a chance to get it cleaned (perfectly fine due to COVID)
Audi A6 Estate
Ian
22/01/2021
22/01/2021
10 / 10
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Ian of Eastleigh, who had a new Audi A6 Avant on 22/01/2021
Overall: 10 / 10
Dealer Service Comments
I didn't deal with the dealer directly
Improvements
None, all good.
Volkswagen Golf Mk7
Mike
22/01/2021
22/01/2021
8 / 10
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Delivery Communication Comments
Mike of Fairford, who had a new VW Golf Hatchback Mk7 on 22/01/2021
Overall: 8 / 10
Cleanliness Comments
Car was valeted and clean inside - outside was dirty due to the road conditions
Overall Comments
Ran through all the features of the car and answered any question I had
Delivery Communication Comments
Good communication from the team at Lings
Fiat 500
Emma
06/01/2021
06/01/2021
10 / 10
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Emma of Ashby-de-la-Zouch , who had a new Fiat 500 Hatchback on 06/01/2021
Overall: 10 / 10
Overall Comments
Just a couple of weeks later than I had originally been told
Improvements
Approximate time of delivery, am or pm for example instead of leaving the whole day open
Volvo XC40 Estate
Simon
22/01/2021
22/01/2021
8 / 10
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Simon of Nottingham, who had a new Volvo XC40 Estate on 22/01/2021
Overall: 8 / 10
Overall Comments
The guy from the dealer was really helpful. They had set up the onboard wifi and volvo on call. The car wasnt spotless but due to covid I really didnt mind. He followed the covid rules really well.
Ford Fiesta
Becca
22/01/2021
22/01/2021
10 / 10
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Becca of , who had a new Ford Fiesta Hatchback on 22/01/2021
Overall: 10 / 10
Missing Comments
Service book and warranty certificate is not signed
Nissan Qashqai
13/01/2021
13/01/2021
10 / 10
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of , who had a new Nissan Qashqai Hatchback on 13/01/2021
Overall: 10 / 10
Volkswagen Golf Mk8
13/01/2021
13/01/2021
6 / 10
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of , who had a new VW Golf Hatchback Mk8 on 13/01/2021
Overall: 6 / 10
Cleanliness Comments
Wet day, dirty roads so a little dirty. Driver said he was willing to find a car wash (not many around here) but I declined the kind offer
Damage Comments
None visible. Car wet
Missing Comments
Service book
Improvements
Pass on customer supplied information about directions. This was supplied, but as ever, never reached the driver. Sums up the motor trade / main dealer experience (not Lings by the way!)
Audi Q5 Estate
Chris
13/01/2021
13/01/2021
10 / 10
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Chris of Essex, who had a new Audi Q5 Estate on 13/01/2021
Overall: 10 / 10
Delivery Person Comments
Very pleasant, professional and friendly as mentioned.
Delivery Punctuality Comments
Precisely on time and call made prior to arrival.
Overall Punctuality Comments
Precisely on time and call made prior to arrival.
Cleanliness Comments
Cleaned just before delivery, looked stunning even on a very wet day!
Dealer Service Comments
Car supplied precisely on time, ready for when previous car was returned, after a 5 month lead time. excellent.
Overall Comments
Delivery was by a very professional and friendly person, made everything clear and clearly cared about service, stopping to clean the car en route for perfect delivery.
Improvements
Notthing.
Mini Countryman Hatch
Mark
08/01/2021
08/01/2021
10 / 10
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Mark of Birmingham, who had a new Mini Countryman Hatchback on 08/01/2021
Overall: 10 / 10
Delivery Person Comments
Kyle was very polite and friendly.
Delivery Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Overall Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Cleanliness Comments
Spotless.
Dealer Service Comments
There was a delay due to Covid and then a recall. But I was given a brand new courtesy car for a few months, free or charge.
Overall Comments
It arrived in pristine condition on the back of a truck.
Missing Comments
There was no delivery form or paperwork, which Kyle said was because of Covid.
Improvements
Nothing. Thank you.
Ford Focus
Jonathan
07/01/2021
07/01/2021
8 / 10
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Delivery Communication Comments
Jonathan of Burnham, who had a new Ford Focus Hatchback on 07/01/2021
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Overall Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Cleanliness Comments
Inside immaculate, outside a little grubby but this was from spray/grit where the car was driven down the motorway from the dealer to my address.
Dealer Service Comments
Last minute request for additional proof of address documents the afternoon before delivery was a little irritating otherwise I would have rated very good.
Delivery Communication Comments
Excellent communication about delivery from Ling's. No direct contact with the dealer.
Seat Arona
David
06/01/2021
06/01/2021
8 / 10
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David of Leeds, who had a new Seat Arona Hatchback on 06/01/2021
Overall: 8 / 10
Cleanliness Comments
Car had some ‘road dust’ Delivery guy said the valets had been furloughed and apologised for this.
Volkswagen Golf Mk8
Jayne
29/12/2020
29/12/2020
8 / 10
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Jayne of Birmingham, who had a new VW Golf Hatchback Mk8 on 29/12/2020
Overall: 8 / 10
Delivery Person Comments
As above, I collected the car so does not apply.
Delivery Punctuality Comments
As above, does not apply.
Overall Punctuality Comments
As above, does not apply.
Dealer Service Comments
Despite the issues with delivery, the dealer has issued a gesture of good will to compensate, and I am happy with the level of customer service.
Overall Comments
Dealer was unable to deliver on the agreed date, and I had to collect.
Improvements
As above. Circumstances beyond everybody’s control meant I had to collect the car rather than it being delivered. However, the communication from both Ling & the dealer was excellent, and I have no complaints about the customer service.
Land Rover RR Sport Estate
Deano
22/12/2020
22/12/2020
10 / 10
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Deano of East Grinstead, who had a new Land Rover Range Rover Sport on 22/12/2020
Overall: 10 / 10
Damage Comments
tiny pin hole on roof blind. this was noted on delivery sheet (doesn't bother me)
Renault Zoe
21/12/2020
21/12/2020
8 / 10
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of , who had a new Renault Zoe Hatchback on 21/12/2020
Overall: 8 / 10
Delivery Punctuality Comments
Came very early. Was very good.
Overall Punctuality Comments
Came very early. Was very good.
Cleanliness Comments
Could have been cleaner.
Damage Comments
Was raining but there seems to be no damage.
Overall Comments
Was ok. The car came fine, was a bit dirty on the outside but it was raining. They left some rubbish in the door compartment.
Improvements
Delivery with less miles on the clock.
Honda Civic
Lorraine
23/12/2020
23/12/2020
10 / 10
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Lorraine of Worksop , who had a new Honda Civic Hatchback on 23/12/2020
Overall: 10 / 10
Delivery Person Comments
Polite
Overall Comments
Had a call the day before and then 20 mins before delivery
Audi A5 Coupe (2020-21)
Lady
21/12/2020
21/12/2020
10 / 10
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Lady of Leicester , who had a new Audi A5 Coupe Special Editions (2020 - 2021) on 21/12/2020
Overall: 10 / 10
Toyota Aygo
Kerry
18/12/2020
18/12/2020
10 / 10
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Kerry of Gateshead, who had a new Toyota Aygo Hatchback on 18/12/2020
Overall: 10 / 10
Vauxhall Crossland X (2017-20)
Graham
21/12/2020
21/12/2020
6 / 10
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Graham of Abingdon, who had a new Vauxhall Crossland X Diesel Hatchback (2017 - 2020) on 21/12/2020
Overall: 6 / 10
Cleanliness Comments
Filthy outside - mainly due to wet conditions and being driven 160 miles... Interior mats, pedals and carpets very muddy. A bit disappointing
Damage Comments
Haven't yet had a moment of dry to fully check the body - very wet and dirty. From what I can see it looks undamaged.
Improvements
Delivered the vehicle clean, in day light pref not sub 7am!
Volvo XC40 Estate
Jay
17/12/2020
17/12/2020
8 / 10
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Jay of Falkirk, who had a new Volvo XC40 Estate on 17/12/2020
Overall: 8 / 10
Volvo XC60 Estate (2019-21)
Leeanne
17/12/2020
17/12/2020
10 / 10
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Leeanne of Co Durham, who had a new Volvo XC60 Estate Special Editions (2019 - 2021) on 17/12/2020
Overall: 10 / 10
Dealer Service Comments
Difficult to score as I had no contact with the dealer. Long and team took care of everything!
Improvements
No improvements. Communication was clear from Guy and Graham - (the delivery man) could not fault the experience at all!
Audi TT Coupe
16/12/2020
16/12/2020
8 / 10
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of , who had a new Audi TT Coupe on 16/12/2020
Overall: 8 / 10
Overall Comments
Delivery driver was a little needy in terms of giving him directions to the property, but to be fair it is not easy to find with Google Maps
Missing Comments
No V5 but it may be that the lease company keeps it
Citroen C3
Corey
16/12/2020
16/12/2020
10 / 10
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Corey of Gateshead, who had a new Citroen C3 Hatchback (2020 on) on 16/12/2020
Overall: 10 / 10
Delivery Punctuality Comments
Spot on half 2 as agreed.
Overall Punctuality Comments
Spot on half 2 as agreed.
Cleanliness Comments
As new, wasn't even mucky from the drive from London
Overall Comments
Several phone calls to keep me updated, very friendly and cheerful
Skoda Kamiq Hatchback
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020
Overall: 8 / 10
Suzuki Vitara Estate
Rebecca
14/12/2020
14/12/2020
10 / 10
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Rebecca of Glasgow, who had a new Suzuki Vitara Estate on 14/12/2020
Overall: 10 / 10
Hyundai Tucson Estate
Gwyn
10/12/2020
10/12/2020
10 / 10
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Gwyn of LLANFAIRFECHAN, who had a new Hyundai Tucson Estate (2018 - 2021) on 10/12/2020
Overall: 10 / 10
Improvements
All very good
Kia Niro Estate
Robert
11/12/2020
11/12/2020
8 / 10
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Robert of Southwell, who had a new Kia Niro Estate on 11/12/2020
Overall: 8 / 10
Fiat 500 Convertible
Leeca
10/12/2020
10/12/2020
10 / 10
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Leeca of Gloucestershire, who had a new Fiat 500C Convertible on 10/12/2020
Overall: 10 / 10
Delivery Person Comments
Friendly and informative
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and smelled of brand new car
Dealer Service Comments
Ok but not heard when first payment or even initial payment is happening. Nothing from post yet.
Overall Comments
No complaints
Improvements
Delivery was perfect
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Toyota Aygo
Jim
01/12/2020
01/12/2020
8 / 10
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Jim of SUNDERLAND, who had a new Toyota Aygo Hatchback on 01/12/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy.
Improvements
Delivery in daylight would make it easier to check the condition of the car.
Audi A4 Saloon
Dave
27/11/2020
27/11/2020
8 / 10
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Dave of Bridgnorth, who had a new Audi A4 Saloon on 27/11/2020
Overall: 8 / 10
Cleanliness Comments
Inside was perfect, outside was clean with the exception of the bottom of the front sills - not fussed, car is going for paint protection anyway - so good enough. Had much worse.
Dealer Service Comments
Absolute bastard. Nearly lost the deal twice, once because of being slow to quote, and once by attempting to bully me in to taking the car earlier than I wanted it. Utterly futile, I've heard it all before.
Lily is awesome.
Overall Comments
Called an hour ahead, agreed to meet somewhere a bit easier for him to turn his trailer around. On time, professional, fairly entertaining. Easy.
Improvements
Dunno.
Toyota Aygo
Kate
23/11/2020
23/11/2020
8 / 10
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Kate of Chester-Le-Street, who had a new Toyota Aygo Hatchback on 23/11/2020
Overall: 8 / 10
Damage Comments
Tiny scratch near the ignition
Improvements
They could have contacted me to say the were on their way and waited while I checked the car and showed me what they had for me
Mercedes E Class Saloon (2016-20)
26/11/2020
26/11/2020
10 / 10
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of , who had a new Mercedes E Class Diesel Saloon (2016 - 2020) on 26/11/2020
Overall: 10 / 10
Ford Puma
Ally
24/11/2020
24/11/2020
6 / 10
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Ally of Whitley Bay, who had a new Ford Puma on 24/11/2020
Overall: 6 / 10
Toyota Aygo
John
24/11/2020
24/11/2020
10 / 10
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Delivery Communication Comments
John of Bollington, who had a new Toyota Aygo Hatchback on 24/11/2020
Overall: 10 / 10
Delivery Punctuality Comments
Right on time 3pm
Overall Punctuality Comments
Right on time 3pm
Overall Comments
very polite when delivered
Delivery Communication Comments
not delt with dealer
Kia Niro Estate
Dave
23/11/2020
23/11/2020
8 / 10
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Dave of Brighton, who had a new Kia Niro Estate on 23/11/2020
Overall: 8 / 10
Nissan Juke
Chris
24/11/2020
24/11/2020
10 / 10
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Chris of Brighton, who had a new Nissan Juke Hatchback on 24/11/2020
Overall: 10 / 10
Seat Ateca Estate
Sean
19/11/2020
19/11/2020
6 / 10
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Sean of Huddersfield, who had a new Seat Ateca Estate on 19/11/2020
Overall: 6 / 10
Damage Comments
Scuffed bumper
Overall Comments
Two days late as they had lost the keys. No sat nav disk, scuff on rear bumper
Missing Comments
Sat nav card
Improvements
Turn up on the correct day
Audi TT Coupe
Rillo
23/11/2020
23/11/2020
10 / 10
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Rillo of Mamble, who had a new Audi TT Coupe on 23/11/2020
Overall: 10 / 10
Toyota Aygo
Jenny
23/11/2020
23/11/2020
8 / 10
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Jenny of Carluke, who had a new Toyota Aygo Hatchback on 23/11/2020
Overall: 8 / 10
Renault Zoe
Cynth
20/11/2020
20/11/2020
10 / 10
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Cynth of Barnsley, who had a new Renault Zoe Hatchback on 20/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Lou
20/11/2020
20/11/2020
10 / 10
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Lou of Newton Aycliffe, who had a new Volvo XC40 Estate on 20/11/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Very clean but it isn't now haha
Overall Comments
Professional and Covid distancing etc. showed me everything on car
Improvements
It was stress free thanks
Volvo XC60 Estate (2019-21)
19/11/2020
19/11/2020
10 / 10
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of , who had a new Volvo XC60 Estate Special Editions (2019 - 2021) on 19/11/2020
Overall: 10 / 10
Missing Comments
Don't appear to have a Warranty Book. I have Quick Guide, Service Hand book, Supplement to Owners Manaul
Volkswagen Golf Mk8
Gill
18/11/2020
18/11/2020
10 / 10
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Gill of Kent, who had a new VW Golf Hatchback Mk8 on 18/11/2020
Overall: 10 / 10
Seat Leon
Bevan
18/11/2020
18/11/2020
8 / 10
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Bevan of Glasgow, who had a new Seat Leon Hatcback (2020 on) on 18/11/2020
Overall: 8 / 10
Delivery Person Comments
Polite man delivered the car. Gave me time to check the car and answered a few questions about the new to me technology eg.start stop button and button handbreak.
Delivery Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Overall Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Cleanliness Comments
Car was spotless ans was not a bit offended that I wanted to spray it down. Wore a mask when conversing.
Damage Comments
Given the dark Scottish morning and lashing rain nothing was noticed.
Overall Comments
Stress free delivery service.
Missing Comments
I am told I would receive a copy of the milage and signed delivery form in time.
Improvements
Can't fault a thing!
Hyundai Tucson Estate
Clare
17/11/2020
17/11/2020
10 / 10
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Clare of Llanelli, who had a new Hyundai Tucson Estate (2018 - 2021) on 17/11/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good considering the weather
Damage Comments
No
Overall Comments
Very Good
Improvements
Nothing
Skoda Octavia Estate (2020-21)
Charlie
13/11/2020
13/11/2020
10 / 10
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Charlie of Oxted, who had a new Skoda Octavia Estate Special Edition (2020 - 2021) on 13/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Rob
13/11/2020
13/11/2020
8 / 10
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Rob of Cambridge, who had a new Volvo XC40 Estate on 13/11/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven a long way and was a bit dirty, but in Covid times what can he do about it!
Overall Comments
Arrived earlier than expected. All good
Improvements
Nothing. All good
Nissan Qashqai
Gareth
11/11/2020
11/11/2020
8 / 10
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Gareth of Reading, who had a new Nissan Qashqai Hatchback on 11/11/2020
Overall: 8 / 10
Missing Comments
No mats supplied with the vehicle
Land Rover RR Evoque
Mark
11/11/2020
11/11/2020
8 / 10
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Mark of Falkirk , who had a new Land Rover Range Rover Evoque on 11/11/2020
Overall: 8 / 10
Hyundai Kona
Ross
09/11/2020
09/11/2020
8 / 10
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Ross of Bacup, who had a new Hyundai Kona Hatchback on 09/11/2020
Overall: 8 / 10
Delivery Person Comments
Offered to show me how things worked, declined. Was very pleasant and talkative.
Delivery Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Overall Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Improvements
Nothing
Skoda Kodiaq Estate
Fiona
30/10/2020
30/10/2020
10 / 10
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Fiona of Bridge Of Weir, who had a new Skoda Kodiaq Estate on 30/10/2020
Overall: 10 / 10
Missing Comments
Haven’t noticed anything
Hyundai Ioniq
Michael
03/11/2020
03/11/2020
4 / 10
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Michael of DEVIZES, who had a new Hyundai Ioniq Hatchback on 03/11/2020
Overall: 4 / 10
Delivery Person Comments
see above
Cleanliness Comments
see above - no PPE, no seat covers no sanitising until requested
Overall Comments
Sadley Holdcroft were in breach of Covid 19 regulations. I have taken this up with them directly
kind regards
Michael
Missing Comments
disappointing no mats or complimentary pack (bulbs, waring triangle, high viz, first aid kit, bib etc
Improvements
see above
Land Rover RR Evoque
Steve
06/11/2020
06/11/2020
8 / 10
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Delivery Communication Comments
Steve of Basingstoke, who had a new Land Rover Range Rover Evoque on 06/11/2020
Overall: 8 / 10
Delivery Person Comments
V nice guy.
Delivery Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Overall Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Cleanliness Comments
Excellent condition very clean inside and out. Not like the last
T car I had (Peugeot 3008 which was very dirty on arrival)
Damage Comments
Checked round the car no damage seen on delivery.
Overall Comments
Good but the delivery driver couldn’t answer some questions on the operation of the car which would have been good to know rather than having to search online for an answer to these questions.
Delivery Communication Comments
Your communication was very good as always the dealer not so much. It would be good to have a good contact with the delivery agent to ask specific questions that I get through the course of the contract period.
Missing Comments
The delivery pack it virtually useless these days nothing but a vehicle guide which has about 20 pages (10 of them about fitting child seats!!!). I need a delivery note copy if you can get one sent through. I did sign a handover document but didn’t get given a copy of it. Plus no breakdown cover details. The guy who delivered the car said it didn’t seem like it was included hopefully Guy is sorting that one out for me?
Improvements
Better comms around delivery time maybe the day before? They must know approx times 24hrs before. A useful delivery pack would be nice rather than searching loads of internet sites for info on how things work as it is very much trial and error for the first week or so. Specifically it would have been nice on this Hybrid to have a domestic connection included as had to search the town for the correct type of plug adaptor to charge the car as it arrived with only 17% charge not necessarily the driver’s fault. If I had known for certain the delivery date and time I could have tried to get a home charging point fitted Loser to the delivery date as it is now I have to wait for installation which is annoying. I couldn’t get one fitted as the delivery date kept slipping back and a few days before I was asked if I still wanted the car as some of the manufacturers data had changed significantly!!
Mazda CX-5 Estate
Kevin
21/10/2020
21/10/2020
8 / 10
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Kevin of Nottingham , who had a new Mazda CX-5 Estate on 21/10/2020
Overall: 8 / 10
Improvements
A little bit rushed as he had a lift waiting. However, covered all areas he needed to.
Ford Puma
Lee
04/11/2020
04/11/2020
10 / 10
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Lee of COLCHESTER, who had a new Ford Puma on 04/11/2020
Overall: 10 / 10
Overall Comments
It was a day late, but I believe that was due to the valeters
Skoda Kamiq Hatchback
Phil
30/10/2020
30/10/2020
4 / 10
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Delivery Communication Comments
Phil of Darlington, who had a new Skoda Kamiq Hatchback on 30/10/2020
Overall: 4 / 10
Delivery Punctuality Comments
no communication.
Overall Punctuality Comments
no communication.
Cleanliness Comments
inside good outside dirty car had been driven from Birmingham.
Damage Comments
could not check because of road dirt from journey from Birmingham.
Overall Comments
no communication on the day to let me know when they would arrive -just turned up
Delivery Communication Comments
no communication at all from dealer. As usual excellent communication from Lings Cars.
Improvements
inform customer whats happening
Volvo XC40 Estate
Leanne
27/10/2020
27/10/2020
10 / 10
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Leanne of Burnley, who had a new Volvo XC40 Estate on 27/10/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Overall Comments
Great, it was on time he called me 30 mins before he arrived
Improvements
nothing
Hyundai i10
Neil
19/10/2020
19/10/2020
10 / 10
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Neil of HAVANT, who had a new Hyundai i10 Hatchback on 19/10/2020
Overall: 10 / 10
Improvements
All good.
Skoda Scala
Rosi
23/10/2020
23/10/2020
10 / 10
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Rosi of Glasgow, who had a new Skoda Scala Hatchback on 23/10/2020
Overall: 10 / 10
Missing Comments
I wasn’t given a copy of the completed delivery form , I didn’t realise I was supposed to have one apart from seeing last question
Volkswagen Golf Mk7
Ben
23/10/2020
23/10/2020
? / 10
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Skoda Superb
Linds
08/09/2020
08/09/2020
8 / 10
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Linds of Dromore, who had a new Skoda Superb Hatchback on 08/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived over an hour earlier than expected
Overall Punctuality Comments
Car arrived over an hour earlier than expected
Missing Comments
No mats in car
Improvements
No complaints
Peugeot 2008 Estate
Deb
20/10/2020
20/10/2020
10 / 10
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Deb of Mountain ASH, who had a new Peugeot 2008 Estate on 20/10/2020
Overall: 10 / 10
Improvements
Nothing.
Nissan Qashqai
Grant
07/10/2020
07/10/2020
10 / 10
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Grant of Failand, who had a new Nissan Qashqai Hatchback on 07/10/2020
Overall: 10 / 10
Nissan Qashqai
Mark
19/10/2020
19/10/2020
10 / 10
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Mark of Reading, who had a new Nissan Qashqai Hatchback on 19/10/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Overall Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Missing Comments
Well as you mention it. I do not have a copy of the delivery form nor did I get close enough to take a photo of his tablet
Improvements
Nothing. All good for me
Renault Zoe
Thermagirl
12/10/2020
12/10/2020
10 / 10
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Thermagirl of Beckley Rye , who had a new Renault Zoe Hatchback on 12/10/2020
Overall: 10 / 10
Delivery Person Comments
No BO! Friendly and helpful.
Dealer Service Comments
Very helpful. Salesman's name was Peter. I had several conversations with him and he pointed me in the right direction to apply for my free BP Chargemaster (installation not yet arranged).
Overall Comments
Very efficient. Delivery driver called to let me know his eta, which was spot on. Dealer called before car arrived to let me know that boot tidy was not with the car and he would send it by courier separately. It arrived the next day.
Missing Comments
Apart from the boot tidy as already described above.
Improvements
Can't think of anything that would have improved the delivery experience.
Renault Zoe
Stephen
16/10/2020
16/10/2020
8 / 10
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Stephen of Uckfield, who had a new Renault Zoe Hatchback on 16/10/2020
Overall: 8 / 10
Improvements
No delivery paperwork as all done on a tablet.
Volvo XC40 Estate
Rachel
15/10/2020
15/10/2020
8 / 10
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Delivery Communication Comments
Rachel of Cleckheaton, who had a new Volvo XC40 Estate on 15/10/2020
Overall: 8 / 10
Delivery Person Comments
Great communication as above. Brilliant
Delivery Punctuality Comments
Delivered as arranged
Overall Punctuality Comments
Delivered as arranged
Overall Comments
Delivered on time. Great delivery guy. Contacted me the day before to arrange times.
Delivery Communication Comments
Been leasing cars through this company for years & will continue to do so. Always very happy from start to finish.
Improvements
Nothing
Volkswagen T-Roc
Cameron
14/10/2020
14/10/2020
8 / 10
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Cameron of , who had a new VW T-Roc Hatchback on 14/10/2020
Overall: 8 / 10
Renault Zoe
Nick
12/10/2020
12/10/2020
6 / 10
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Delivery Communication Comments
Nick of Groombridge, who had a new Renault Zoe Hatchback on 12/10/2020
Overall: 6 / 10
Delivery Communication Comments
No advance warning although 1 hour's notice promised. Just turned up out of the blue.
Improvements
Given 1 hour's notice as promised. more chargemiles than left with. Driver had been smoking in the car.
Peugeot 3008 Estate (2016-20)
12/10/2020
12/10/2020
8 / 10
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of , who had a new Peugeot 3008 Estate (2016 - 2020) on 12/10/2020
Overall: 8 / 10
Kia Sportage Estate
Ajay
13/10/2020
13/10/2020
10 / 10
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Ajay of London, who had a new Kia Sportage Estate on 13/10/2020
Overall: 10 / 10
Improvements
Maybe call first thing in the morning to confirm expected time of delivery
Volkswagen Tiguan Estate
Rob
12/10/2020
12/10/2020
10 / 10
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Rob of Solihull, who had a new VW Tiguan Estate on 12/10/2020
Overall: 10 / 10
Ford Focus
Mike
09/10/2020
09/10/2020
10 / 10
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Mike of High Peak, who had a new Ford Focus Hatchback on 09/10/2020
Overall: 10 / 10
Seat Leon Estate
Lesley
08/10/2020
08/10/2020
8 / 10
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Lesley of Ashington, who had a new Seat Leon Estate on 08/10/2020
Overall: 8 / 10
Renault Captur
Elisa
08/10/2020
08/10/2020
10 / 10
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Delivery Communication Comments
Elisa of Kettering, who had a new Renault Captur Hatchback on 08/10/2020
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite, helpful, informative and cheerful.
Delivery Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Overall Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Cleanliness Comments
It was very heavy rain and had been driven quite far so considering it was in good condition.
Dealer Service Comments
I am happy with Renault. The online signing of the agreement and verification process was very well thought out.
Overall Comments
It was arranged very well and in good time.
Delivery Communication Comments
Information from Ling was accurate as well as delivery on the day.
Improvements
Don't think there needed to be any improvements from my point of view.
Mercedes E Class Coupe
Mark
08/10/2020
08/10/2020
10 / 10
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Mark of Nottingham, who had a new Mercedes E Class Coupe on 08/10/2020
Overall: 10 / 10
Hyundai Santa Fe Estate
05/10/2020
05/10/2020
8 / 10
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of , who had a new Hyundai Santa Fe Diesel Estate on 05/10/2020
Overall: 8 / 10
Cleanliness Comments
no carpet or foot matt
Damage Comments
no
Improvements
yes, i was thinking they will deliver the car without driving down to my house
Ford Puma
Sinead
05/10/2020
05/10/2020
10 / 10
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Sinead of Sunderland, who had a new Ford Puma on 05/10/2020
Overall: 10 / 10
BMW 2 Series Coupe
Leighton
02/10/2020
02/10/2020
8 / 10
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Delivery Communication Comments
Leighton of Nantwich, who had a new BMW 2 Series Coupe on 02/10/2020
Overall: 8 / 10
Delivery Communication Comments
One set of keys and no delivery note copy given
Missing Comments
We were given only one set of keys and wew were not given or sent a copy of the delivery note - please can you follow-up on both? Thank you
Improvements
Given spare keys or inform customer if only one set. need to give a copy of delivery note to customer
Seat Leon
Clare
02/10/2020
02/10/2020
8 / 10
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Delivery Communication Comments
Clare of Northwich, who had a new Seat Leon Hatcback (2020 on) on 02/10/2020
Overall: 8 / 10
Delivery Person Comments
Socially distanced, very patient when we were inspecting the car and pleasant to talk to
Delivery Punctuality Comments
Came within 5 mins of agreed time
Overall Punctuality Comments
Came within 5 mins of agreed time
Cleanliness Comments
Clean throughout, and they delivery drivers wiped it over again on arrival
Dealer Service Comments
All good except for the missing documents
Delivery Communication Comments
Rang a few days in advance and arrived on time
Improvements
Nothing
Vauxhall Corsa
Lord Jon-boy The Magnificent
30/09/2020
30/09/2020
8 / 10
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Delivery Communication Comments
Lord Jon-boy The Magnificent of Chepstow, who had a new Vauxhall Corsa Hatchback on 30/09/2020
Overall: 8 / 10
Dealer Service Comments
Lack of communication regarding issues with supply, two and a half months late.
Delivery Communication Comments
Ling great, dealership poor.. two and a half months late and had to chase multiple times for information
Nissan Juke
Mark
28/09/2020
28/09/2020
8 / 10
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Delivery Communication Comments
Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback on 28/09/2020
Overall: 8 / 10
Delivery Person Comments
Friendly, socially distanced.
Delivery Punctuality Comments
Arrived within the time frame the driver said it would.
Overall Punctuality Comments
Arrived within the time frame the driver said it would.
Cleanliness Comments
A fair bit of polystyrene balls in the upholstery, and chalk marks on inside door frame, but overall OK.
Damage Comments
No damage that we found.
Dealer Service Comments
No drama.
Overall Comments
Quite quick due to the Covid situation, but the driver showed us over it and said if we found anything wrong to report it.
Delivery Communication Comments
Aside from Nissan not keeping anywhere near the due date to dealer, can't fault Ling or Bristol Street.
Improvements
Nothing Ling could do, just a bit of a better hoovering up of the polystyrene from the upholstery.
Kia Niro Estate
Evin
25/09/2020
25/09/2020
8 / 10
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Evin of London, who had a new Kia Niro Estate on 25/09/2020
Overall: 8 / 10
Dealer Service Comments
Don’t know all our dealings were with Ling
Missing Comments
No floor mats but assume they’re optional extras - would have liked to order them with it
Improvements
No all good thanks maybe just offer us extras we could order like accessories
Renault Kadjar
Lucy
25/09/2020
25/09/2020
8 / 10
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Lucy of Worthing, who had a new Renault Kadjar Hatchback on 25/09/2020
Overall: 8 / 10
Improvements
All good, no improvements needed
Seat Arona
Denise
30/09/2020
30/09/2020
10 / 10
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Delivery Communication Comments
Denise of London , who had a new Seat Arona Hatchback on 30/09/2020
Overall: 10 / 10
Delivery Person Comments
There were two lovely immaculate gentlemen who were very Covid precaution conscious
Delivery Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Overall Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Dealer Service Comments
Very pleased with the service
Delivery Communication Comments
This is my 3rd contract and as always very helpful and great service especially with the current problems relating to Covid
Improvements
Nothing
Volkswagen Golf Mk7
30/09/2020
30/09/2020
8 / 10
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of , who had a new VW Golf Hatchback Mk7 on 30/09/2020
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Overall Comments
Good
Ford Puma
Claire
28/09/2020
28/09/2020
8 / 10
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Claire of Bradford, who had a new Ford Puma on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven from Coventry (150 miles)
Damage Comments
Tiny scratch on the front bumper & loose stitching on the drivers door
Hyundai Kona
Dave
30/09/2020
30/09/2020
6 / 10
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Dave of Billingham, who had a new Hyundai Kona Hatchback on 30/09/2020
Overall: 6 / 10
Improvements
No communication received from dealer with regard to delivery time. Car arrived at 8am.
Land Rover RR Evoque
Darren
30/09/2020
30/09/2020
10 / 10
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Darren of Coventry, who had a new Land Rover Range Rover Evoque on 30/09/2020
Overall: 10 / 10
Renault Kadjar
Brian
28/09/2020
28/09/2020
8 / 10
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Brian of London, who had a new Renault Kadjar Hatchback on 28/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
yes he Called to tell me the exact time he would be here
Overall Punctuality Comments
yes he Called to tell me the exact time he would be here
Cleanliness Comments
Immaculate!
Damage Comments
Perfect
Dealer Service Comments
They didn't confirm initial payment
Overall Comments
Delivery guy was friendly, polite and helpful
Improvements
All good!
Toyota Aygo
Ellie
28/09/2020
28/09/2020
4 / 10
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Delivery Communication Comments
Ellie of Ammanford, who had a new Toyota Aygo Hatchback on 28/09/2020
Overall: 4 / 10
Delivery Person Comments
No introductions. Got out of the car, took photos and immediately put a phone in front of me to sign. I had to ask would he mind if my husband checked the car for damage. Asked about recording the mileage, ‘I’ll send you a copy if you give me your email address’. Asked where the manual & service book was, ‘it’s in the glove box’. Rushed job. He wanted to get away ASAP, that was very clear. He asked if there was a bus as he was staying in the travel lodge in Swansea. As it was late I knew there wasn’t a bus for some time where we live. He said rather forlornly ‘I’ll try google for the bus times’. My husband offered to drive him as it was raining a lot. (My husband said later he offered as he felt sorry for him). The inside of the car smelled of stale sweat and cigarettes. Nasty. I found an unopened envelope inside with an Agility ‘welcome’ sign which he was obviously supposed to hang up somewhere in the vehicle before he handed it over. This I found rather ironic when I read the words ‘going the extra mile for our clients’.
Delivery Punctuality Comments
1828 hours. An hour before it starts to get dark.
Overall Punctuality Comments
1828 hours. An hour before it starts to get dark.
Cleanliness Comments
The interior smell was not of new car. The exterior was dirty due to travelling down the motorway in rain.
Damage Comments
The one positive point of the delivery experience.
Dealer Service Comments
The service book has the wrong registration number written on it and says the delivery date as 10/08/2020. Also the RRG group fleet delivery note has the delivery date as the 25/09/2020.
Overall Comments
Very late in the day.
Delivery Communication Comments
Communication with Ling regarding the delivery. Did not communicate directly with the dealer.
Improvements
The service was very poor, as I’ve documented above. This is the fourth lease vehicle that my husband and I have purchased from Ling. The previous deliveries have all been excellent but this was rushed and below standards.
Renault Captur
Cat
28/09/2020
28/09/2020
8 / 10
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Cat of Burton On Trent, who had a new Renault Captur Hatchback on 28/09/2020
Overall: 8 / 10
Volkswagen T-Roc
Kevin
28/09/2020
28/09/2020
8 / 10
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Kevin of York, who had a new VW T-Roc Hatchback on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
The car had been driven 400 miles so it was a little dirty
Land Rover RR Evoque
28/09/2020
28/09/2020
10 / 10
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Delivery Communication Comments
of , who had a new Land Rover Range Rover Evoque on 28/09/2020
Overall: 10 / 10
Delivery Person Comments
The guy was pleasant, helpful, he took the time to show me the cars controls/features, while wearing a covid mask. I didn't get a whiff of any body odour, or any smells for that matter. He was dressed in his company branded clothing, clean and smart.
Dealer Service Comments
Don't know.
Delivery Communication Comments
Your comms are always excellent - I'd highly recommend you.
Missing Comments
The delivery guy told me that there is now handbook etc now, as everything is online/electronic - which makes sense to me.
Improvements
Maybe throw in a case of beer or wine, or a briefcase full of cash?
Seat Arona
Nina
23/09/2020
23/09/2020
8 / 10
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Nina of Leeds, who had a new Seat Arona Hatchback on 23/09/2020
Overall: 8 / 10
Audi A4 Saloon
James
02/09/2020
02/09/2020
10 / 10
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James of Basildon, who had a new Audi A4 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Overall Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Mercedes E Class Coupe
Abbi
25/09/2020
25/09/2020
10 / 10
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Abbi of Glasgow, who had a new Mercedes E Class Coupe on 25/09/2020
Overall: 10 / 10
Dealer Service Comments
Not had any correspondance from dealer - just a call from delivery driver in day of delivery
Land Rover RR Evoque
Russell
24/09/2020
24/09/2020
10 / 10
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Russell of Spilsby, who had a new Land Rover Range Rover Evoque on 24/09/2020
Overall: 10 / 10
Delivery Person Comments
All good
Damage Comments
perfect
Overall Comments
Very professional, good communication and arrived on time (to the minute)
Improvements
nothing, all went well.
Volvo XC40 Estate
Gavin
23/09/2020
23/09/2020
8 / 10
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Gavin of Mansfield, who had a new Volvo XC40 Estate on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was raining and the car had done 170 miles to get here. We can cut them some slack :)
Skoda Scala
Irene
23/09/2020
23/09/2020
8 / 10
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Delivery Communication Comments
Irene of Wigan , who had a new Skoda Scala Hatchback on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was a rainy day so the outside wasn't sparkling, but inside is very clean.
Dealer Service Comments
They got my name wrong on the paperwork, I've not had much dealings with them tbh so not sure - I'll give them an average.
Overall Comments
My only issue with the whole process happened after we'd signed the delivery papers.... I gave him a very good rating on the delivery sheet. We then started looking at how it all works, and he sat quite close to me and stretched over me to show things. Under normal circumstances I wouldn't have had any issue with this, but with the Covid situation ongoing, I did find it a little uncomfortable. didn't say anything just cut the "show and tell" shorter.....
Delivery Communication Comments
You are great at coming back when I've had questions about where is my car!, and have been super informative as always. The guy delivering my car called the day before to agree a drop off time and he was here 15 min early. Can't fault that.
Missing Comments
Didn't notice the missing warranty book until now....
Improvements
Be more covid aware - like I said before, he came into the car, said I had to close the door and it felt a bit close...
Volvo V60 Estate
23/09/2020
23/09/2020
8 / 10
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of , who had a new Volvo V60 Estate on 23/09/2020
Overall: 8 / 10
Delivery Person Comments
To be fair he was the customer facing side of the above error; wasn't terribly helpful when I was trying to assess if the car was equipped with options I'd ordered.
Cleanliness Comments
Bit dusty/dirty but had been raining and colour didn't help
Overall Comments
Obviously the car being supplied in the wrong colour means the 'Good' rating is a bit generous
Missing Comments
Need to check warranty book
Improvements
Supply the car in the correct colour (sorry bits its true)
Peugeot 3008 Estate (2016-20)
Akbar
22/09/2020
22/09/2020
8 / 10
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Delivery Communication Comments
Akbar of London , who had a new Peugeot 3008 Estate (2016 - 2020) on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
The guy was spot on. Great service
Delivery Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Overall Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Cleanliness Comments
The insides looked cleaned but the outside was dirty with dirt marks on it
Damage Comments
No damage
Dealer Service Comments
Thought they did a great job
Overall Comments
Delivery came very late. But still pleased as they managed to deliver the vehicle at a different address than one specified previously.
Delivery Communication Comments
Excellent communication throughout
Improvements
Delivery it earlier :)
Toyota RAV4 Estate
Nick
22/09/2020
22/09/2020
8 / 10
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Nick of Stockport , who had a new Toyota RAV4 Estate on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
Very efficient and pleasant he also helped with the cars function and setting up the phone. Should get a pat on the back
Delivery Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Overall Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Cleanliness Comments
Very good
Damage Comments
No damage
Dealer Service Comments
Didn’t really deal with the dealer just the delivery man
Overall Comments
Very good, got a call giving me a one time slot for delivery which was updated by the driver because of heavy traffic. Arrive in good order
Improvements
Not much
Audi A4 Saloon
Ivan
15/09/2020
15/09/2020
8 / 10
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Ivan of Stoke On Trent, who had a new Audi A4 Saloon on 15/09/2020
Overall: 8 / 10
Delivery Person Comments
Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!
Delivery Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Comments
Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma
Iceman
18/09/2020
18/09/2020
8 / 10
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Delivery Communication Comments
Iceman of Peebles, who had a new Ford Puma on 18/09/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough guy
Dealer Service Comments
Early to say
Overall Comments
No instructions on how the car works.
Delivery Communication Comments
Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd
Improvements
Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate
Ian
18/09/2020
18/09/2020
10 / 10
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Ian of Altrincham , who had a new Volvo XC40 Estate on 18/09/2020
Overall: 10 / 10
Improvements
N/A
Volkswagen Amarok Double Cab Pick-up
Ally
15/09/2020
15/09/2020
6 / 10
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Delivery Communication Comments
Ally of Stockton-on-Tees, who had a new VW Amarok on 15/09/2020
Overall: 6 / 10
Delivery Person Comments
Very smart and friendly was knowledgeable and just generally did a really good job!
Delivery Punctuality Comments
Yes arrived around the time advised.
Overall Punctuality Comments
Yes arrived around the time advised.
Cleanliness Comments
Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.
Damage Comments
Paint defect on the rear and a scuff mark on the tailgate.
Dealer Service Comments
Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults
Overall Comments
No confirmation it was actually coming but ling confirmed so not a big issue.
Delivery Communication Comments
We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.
Improvements
Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf
Ken
17/09/2020
17/09/2020
6 / 10
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Delivery Communication Comments
Ken of London, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 17/09/2020
Overall: 6 / 10
Delivery Person Comments
Very nice polite, patient man.
Delivery Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Overall Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Cleanliness Comments
Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.
Delivery Communication Comments
The dealers heart wasn't in it.
Improvements
More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate
Simon
07/09/2020
07/09/2020
8 / 10
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Simon of Sheffield, who had a new Kia Niro Estate on 07/09/2020
Overall: 8 / 10
Renault Kadjar
Denise
16/09/2020
16/09/2020
8 / 10
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Delivery Communication Comments
Denise of Walsall, who had a new Renault Kadjar Hatchback on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
smart, clean and nice smelling.
Delivery Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Overall Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Cleanliness Comments
Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate
Damage Comments
Glove box was not fitted correctly and hanging off on the right hand side.
Overall Comments
Car was clean, everything was explained to us and both men were polite and PPE was worn.
Delivery Communication Comments
I didnt hear from Dealer at all hence only putting good.
Missing Comments
2nd key and service book for when I get it serviced.
Suzuki Vitara Estate
Sonya
16/09/2020
16/09/2020
8 / 10
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Delivery Communication Comments
Sonya of Sudbury, who had a new Suzuki Vitara Estate on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Brand new as it should be
Overall Comments
Car delivered on time, very happy, clean, smells great!
Delivery Communication Comments
As usual, excellent communications, always on hand to answer my daft questions
Improvements
Nothing to suggest
Skoda Kamiq Hatchback
Joseph
16/09/2020
16/09/2020
8 / 10
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Joseph of Christchurch, who had a new Skoda Kamiq Hatchback on 16/09/2020
Overall: 8 / 10
Improvements
All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio
Suzie
11/09/2020
11/09/2020
8 / 10
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Suzie of Manchester, who had a new Renault Clio Hatchback on 11/09/2020
Overall: 8 / 10
Improvements
Nothing , everything was great
Nissan Leaf
David
14/09/2020
14/09/2020
10 / 10
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David of Tunbridge Wells, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 14/09/2020
Overall: 10 / 10
Volkswagen Amarok Double Cab Pick-up
Ann
25/08/2020
25/08/2020
10 / 10
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Ann of Durham , who had a new VW Amarok on 25/08/2020
Overall: 10 / 10
Volkswagen T-Roc
Mark
10/09/2020
10/09/2020
6 / 10
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Delivery Communication Comments
Mark of Aberdeen, who had a new VW T-Roc Hatchback on 10/09/2020
Overall: 6 / 10
Dealer Service Comments
Covid made this difficult but VW were somewhat unhelpful...
Overall Comments
They said they had been calling all day the day before. We received no calls.
Delivery Communication Comments
Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.
Improvements
Ling was great, as always
Skoda Kodiaq Estate
David
09/09/2020
09/09/2020
8 / 10
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David of Banbury, who had a new Skoda Kodiaq Estate on 09/09/2020
Overall: 8 / 10
Kia Ceed
Sarah
07/09/2020
07/09/2020
8 / 10
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Delivery Communication Comments
Sarah of Holywell, who had a new Kia Ceed Hatchback on 07/09/2020
Overall: 8 / 10
Delivery Person Comments
Excellent guy who spent time talking me through the car systems
Cleanliness Comments
As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead
Damage Comments
No
Dealer Service Comments
Slow on confirming delivery date
Overall Comments
Was contacted on the morning and advised ETA of car delivery.
Delivery Communication Comments
Communication with Ling excellent however slow waiting for confirmation of delivery from dealer
Improvements
Delivery process excellent????
Volkswagen Golf Estate
Ambrose
08/09/2020
08/09/2020
10 / 10
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Delivery Communication Comments
Ambrose of Cambridge, who had a new VW Golf Estate on 08/09/2020
Overall: 10 / 10
Damage Comments
Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.
Delivery Communication Comments
I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.
Missing Comments
Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate
Ian
08/09/2020
08/09/2020
10 / 10
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Ian of Swansea, who had a new Skoda Kodiaq Estate on 08/09/2020
Overall: 10 / 10
Mercedes X Class Double Cab Pick-up
Lee
07/09/2020
07/09/2020
6 / 10
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Lee of Newcastle Upon Tyne , who had a new Mercedes X Class Diesel on 07/09/2020
Overall: 6 / 10
Missing Comments
Memory card
Improvements
Not be delayed and still awaiting refund of hire car
Peugeot 3008 Estate (2016-20)
Andy
07/09/2020
07/09/2020
10 / 10
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Andy of Bedford, who had a new Peugeot 3008 Estate (2016 - 2020) on 07/09/2020
Overall: 10 / 10
Skoda Kodiaq Estate
Lina
04/09/2020
04/09/2020
6 / 10
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Delivery Communication Comments
Lina of Watford, who had a new Skoda Kodiaq Estate on 04/09/2020
Overall: 6 / 10
Delivery Communication Comments
Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.
Improvements
Better communications and time keeping
Volkswagen Tiguan Estate
Graham
04/09/2020
04/09/2020
10 / 10
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Graham of Musselburgh, who had a new VW Tiguan Estate on 04/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Car was delivered at the exact time stated
Overall Punctuality Comments
Car was delivered at the exact time stated
Cleanliness Comments
Car was very clean and driver gave it a wipe down inside before handover
Dealer Service Comments
The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate
18/08/2020
18/08/2020
6 / 10
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of , who had a new Skoda Octavia Estate on 18/08/2020
Overall: 6 / 10
Delivery Punctuality Comments
Was delivered at about 5pm
Overall Punctuality Comments
Was delivered at about 5pm
Cleanliness Comments
Traffic dirt and mark on interior ceiling
Dealer Service Comments
N/a at moment
Improvements
Phone call in morning with ETA
Audi A6 Saloon
Batts
02/09/2020
02/09/2020
10 / 10
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Batts of Northampton , who had a new Audi A6 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Person Comments
The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????
Delivery Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Overall Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Cleanliness Comments
Car very clean, inside and out, even cleaned the interior before leaving ????
Improvements
Brought me chocolate (joke) ????
Hyundai Ioniq
27/08/2020
27/08/2020
8 / 10
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of , who had a new Hyundai Ioniq Hatchback on 27/08/2020
Overall: 8 / 10
Delivery Person Comments
He was good
Overall Comments
Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster
Missing Comments
probably standard but there are no car mats
Kia Niro Estate
Judith
01/09/2020
01/09/2020
8 / 10
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Judith of Southampton, who had a new Kia Niro Estate on 01/09/2020
Overall: 8 / 10
Cleanliness Comments
Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally
Dealer Service Comments
I didn't really have any contact with the dealer, not even sure who they are :-)
Overall Comments
Very prompt and very courteous driver
Improvements
There were no issues
Hyundai Tucson Estate
Nick
27/08/2020
27/08/2020
10 / 10
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Nick of Bristol, who had a new Hyundai Tucson Estate (2018 - 2021) on 27/08/2020
Overall: 10 / 10
Improvements
I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback
Tracey
28/08/2020
28/08/2020
10 / 10
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Tracey of Whitley Bay, Tyne And Wear, who had a new Mazda 3 Hatchback on 28/08/2020
Overall: 10 / 10
Delivery Person Comments
Very helpful, wearing COVID safe ppe.
Delivery Punctuality Comments
Arrived as advised.
Overall Punctuality Comments
Arrived as advised.
Cleanliness Comments
Immaculate!
Damage Comments
None
Improvements
Nothing. It was perfect ????????
Hyundai Kona
Phil
30/07/2020
30/07/2020
6 / 10
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Delivery Communication Comments
Phil of Gateshead, who had a new Hyundai Kona Hatchback on 30/07/2020
Overall: 6 / 10
Delivery Person Comments
Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..
Delivery Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Overall Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Cleanliness Comments
Not a mark anywhere on the car.
Dealer Service Comments
I can't really comment as didn't really have any direct contact with the dealer.
Overall Comments
It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.
Delivery Communication Comments
As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.
Improvements
Given a delivery time.
Volvo XC40 Estate
Joanne
24/08/2020
24/08/2020
10 / 10
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Joanne of Loughton, who had a new Volvo XC40 Estate on 24/08/2020
Overall: 10 / 10
Audi A1 Sportback
James
18/08/2020
18/08/2020
8 / 10
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James of Glasgow, who had a new Audi A1 Sportback on 18/08/2020
Overall: 8 / 10
Ford Puma
Paul
21/08/2020
21/08/2020
6 / 10
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Delivery Communication Comments
Paul of London, who had a new Ford Puma on 21/08/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person was very friendly and helpful
Delivery Punctuality Comments
Delivery person called and was on time
Overall Punctuality Comments
Delivery person called and was on time
Cleanliness Comments
Car was dirty outside. Required cleaning
Delivery Communication Comments
Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday
Missing Comments
There is a missing trim inside the car.
Improvements
The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf
17/08/2020
17/08/2020
8 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
All good
Overall Comments
Good communication, punctual delivery, friendly driver.
Renault Zoe
Martin
20/08/2020
20/08/2020
10 / 10
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Martin of Wantage, who had a new Renault Zoe Hatchback on 20/08/2020
Overall: 10 / 10
Improvements
I was generally happy with the overall experience.
Nissan Leaf
Dave
19/08/2020
19/08/2020
10 / 10
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Dave of Gravesend , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 19/08/2020
Overall: 10 / 10
Dealer Service Comments
I had no dealings with them so can’t comment
Improvements
These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala
Ros
17/08/2020
17/08/2020
8 / 10
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Ros of Edinburgh, who had a new Skoda Scala Hatchback on 17/08/2020
Overall: 8 / 10
Improvements
Nothing
Peugeot 3008 Estate (2016-20)
Angus
14/08/2020
14/08/2020
10 / 10
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Angus of , who had a new Peugeot 3008 Estate (2016 - 2020) on 14/08/2020
Overall: 10 / 10
Delivery Person Comments
:-))
Delivery Punctuality Comments
Jean arrived exactly when she said she would.
Overall Punctuality Comments
Jean arrived exactly when she said she would.
Improvements
Very Happy.
Hyundai Kona
Martha
17/08/2020
17/08/2020
8 / 10
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Martha of Southsea, who had a new Hyundai Kona Hatchback on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
Very good, clear communication and very friendly.
Delivery Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Comments
Very good
Improvements
Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar
Karl
14/08/2020
14/08/2020
8 / 10
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Karl of Manchester, who had a new Renault Kadjar Hatchback on 14/08/2020
Overall: 8 / 10
Delivery Person Comments
Excellent. Even though it was 8am in the morning!
Overall Comments
They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon
Paul
06/08/2020
06/08/2020
10 / 10
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Delivery Communication Comments
Paul of Heriot, who had a new Audi A6 Saloon on 06/08/2020
Overall: 10 / 10
Delivery Communication Comments
Very freindly delivery guy - great comms A+
Nissan Leaf
Matt
24/07/2020
24/07/2020
8 / 10
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Matt of Heanor, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 24/07/2020
Overall: 8 / 10
Cleanliness Comments
Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior
Door panels
Dealer Service Comments
Did not have any contact with them
Missing Comments
Wheel jack
Improvements
Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback (2020-21)
Pete
10/08/2020
10/08/2020
10 / 10
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Delivery Communication Comments
Pete of ELLESMERE PORT, who had a new Audi A5 Sportback Special Editions (2020 - 2021) on 10/08/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and very clean
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Very clean inside and out
Overall Comments
The driver contacted us and advised of the time he would arrive with the car and then arrived on time.
Delivery Communication Comments
Absolutely brilliant kept updated at all stages of the order.
Missing Comments
I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.
Improvements
Nothing
Volkswagen Golf Mk7
Tai
03/08/2020
03/08/2020
8 / 10
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Tai of Lane End, who had a new VW Golf Hatchback Mk7 on 03/08/2020
Overall: 8 / 10
Seat Leon
Jackie
31/07/2020
31/07/2020
6 / 10
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Jackie of Dunstable, who had a new Seat Leon Hatchback on 31/07/2020
Overall: 6 / 10
Overall Comments
Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!
Improvements
personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan Estate
30/07/2020
30/07/2020
8 / 10
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Delivery Communication Comments
of , who had a new VW Tiguan Estate on 30/07/2020
Overall: 8 / 10
Delivery Person Comments
No issues
Delivery Punctuality Comments
Arrived in the timescale given
Overall Punctuality Comments
Arrived in the timescale given
Cleanliness Comments
Clean
Dealer Service Comments
As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others
Overall Comments
Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.
Delivery Communication Comments
Very reposnsive
Improvements
N/A
Peugeot 3008 Estate (2016-20)
Karen
03/08/2020
03/08/2020
6 / 10
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Karen of Warwick, who had a new Peugeot 3008 Estate (2016 - 2020) on 03/08/2020
Overall: 6 / 10
Delivery Person Comments
He was very pleasant but uninformative.
Delivery Punctuality Comments
5pm is late
Overall Punctuality Comments
5pm is late
Cleanliness Comments
A bit dusty outside but otherwise clean.
Dealer Service Comments
No comment
Overall Comments
I expected a bit more than, here’s the keys, no I don’t know, no I’m not signing anything, don’t ask me, can I take your photo? smile & bye
Missing Comments
As previously informed
Improvements
Followed the process? I anticipated a bit more than drop & go.
Nissan Leaf
Perry
27/07/2020
27/07/2020
10 / 10
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Perry of London, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 27/07/2020
Overall: 10 / 10
Delivery Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Overall Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Cleanliness Comments
The car was reasonably clean but had not been valeted recently. It looked like it had been sitting under a tree for months. Given the number of pine needles that fell out of boot ... On the plus side the man who delivered the car offered to pay for a clean inside and out of the car as he saw how obviously not clean it was.
Overall Comments
On time and good communication
Improvements
All good
Ford Focus
Ieu
31/07/2020
31/07/2020
10 / 10
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Ieu of Newcastle Emlyn, who had a new Ford Focus Hatchback on 31/07/2020
Overall: 10 / 10
Delivery Person Comments
As above didn't get close enough to sniff him not that way inn lined anyway .
Delivery Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Overall Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Cleanliness Comments
Very clean
Damage Comments
None
Dealer Service Comments
O
Overall Comments
Very good , a pleasant delivery driver who had plenty of time to explain details
Improvements
Can't think of any , very professional I would say .
Mini Hatch
Lee
29/07/2020
29/07/2020
8 / 10
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Lee of Minster, who had a new Mini Hatchback (2014 - 2021) on 29/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Didn’t provide any specified time for delivery
Overall Punctuality Comments
Didn’t provide any specified time for delivery
Dealer Service Comments
How would I know!!?
Overall Comments
Very accommodating, patiently waited whilst I finished a work call that I couldn’t break away from.
Improvements
Specified time slot, even if just to say am or pm would be helpful
Renault Zoe
Mark
29/07/2020
29/07/2020
10 / 10
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Mark of Yeovil, who had a new Renault Zoe Hatchback on 29/07/2020
Overall: 10 / 10
Skoda Octavia Estate
Frosty
28/07/2020
28/07/2020
8 / 10
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Frosty of Cheltenham, who had a new Skoda Octavia Estate on 28/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
i wasnt given a time but it was the correct day. :)
Overall Punctuality Comments
i wasnt given a time but it was the correct day. :)
Improvements
an approximate time of day would be good.
Renault Megane RS
Marko
28/07/2020
28/07/2020
8 / 10
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Marko of Chester, who had a new Renault Megane RS Hatchback on 28/07/2020
Overall: 8 / 10
Audi TT Coupe
Vicky
27/07/2020
27/07/2020
10 / 10
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Vicky of Barnsley, who had a new Audi TT Coupe on 27/07/2020
Overall: 10 / 10
Missing Comments
Is the warranty book separate to the user manual? Also I have nit received a servicing book?
Ford Puma
24/07/2020
24/07/2020
6 / 10
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Delivery Communication Comments
of , who had a new Ford Puma on 24/07/2020
Overall: 6 / 10
Delivery Person Comments
Nice bloke..
Delivery Punctuality Comments
Confusion of communicated delivery time window..
Overall Punctuality Comments
Confusion of communicated delivery time window..
Cleanliness Comments
Outside - clean (ish) but looked like it had been washed two weeks earlier and then sat in a compound since then.
Inside - very dusty, with bits, detritus around in the car. Needed a vacuum and wipe down with a damp cloth. Looked straight from the factory with no attempt to clean the interior.
Damage Comments
Apart from number plate, which I've already advised..
Dealer Service Comments
As above, had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Overall Comments
Had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Delivery Communication Comments
A misunderstanding about what constitutes 'dinner time'.
Missing Comments
Not seen a 'warranty book', but assuming it's under warranty during the lease I assuming it will be ok.
Improvements
Be clear about expected time of delivery - use UTC time, e.g. 12:30
Clean the car.
Skoda Octavia Estate
Ash
22/07/2020
22/07/2020
8 / 10
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Delivery Communication Comments
Ash of Leeds, who had a new Skoda Octavia Estate on 22/07/2020
Overall: 8 / 10
Delivery Person Comments
he was obviously a smoker but Mario was quite a pleasant chap.
Delivery Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Overall Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Cleanliness Comments
yes it had been valeted and there was a paper floor mat in drivers footwell
Damage Comments
yes a few minor scratches which i have reported.
Overall Comments
I wasnt shown the comments as to the scratches on the delivery driver's phone. he just wrote 'not signed' and submitted them directly.
Delivery Communication Comments
Heard very little from the dealer themselves
Improvements
Driver could have shown me what he had written into his phone before submitting the information.
Honda Civic
Warren
22/07/2020
22/07/2020
8 / 10
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Warren of Sheffield, who had a new Honda Civic Hatchback on 22/07/2020
Overall: 8 / 10
Volvo XC40 Estate
David
24/07/2020
24/07/2020
10 / 10
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Delivery Communication Comments
David of Edinburgh, who had a new Volvo XC40 Estate on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Nice friendly sensible guy.
Delivery Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Overall Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Cleanliness Comments
Arrived on a trailer so no delivery miles. Very clean. Steering wheel and gear non were wrapped in plastic.
Dealer Service Comments
Good communication and welcome pack.
Overall Comments
Delivery was smooth and quick.
Delivery Communication Comments
Good comms all round.
Improvements
Nothing. Very good all round.
Renault Kadjar
Jim
24/07/2020
24/07/2020
10 / 10
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Jim of Liverpool, who had a new Renault Kadjar Hatchback on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant guy, chatty and informative
Delivery Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Overall Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Cleanliness Comments
showroom clean
Overall Comments
Very quick and professional
Mini Hatch
Louise
24/07/2020
24/07/2020
8 / 10
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Louise of Dunstable, who had a new Mini Hatchback (2014 - 2021) on 24/07/2020
Overall: 8 / 10
Delivery Person Comments
A little grumpy but he'd just driven for 210 miles. He warmed up after a little while...
Overall Comments
I received a text early on the delivery day with an estimated delivery time. The only reason he didn't score a very good is that I had to ask to check over the car.
Improvements
The delivery driver was in a hurry to get back on the road. It was Friday at 1.30pm and he wanted to get back to Exeter asap. Felt quite rushed.
Skoda Octavia Estate
22/07/2020
22/07/2020
10 / 10
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of , who had a new Skoda Octavia Estate on 22/07/2020
Overall: 10 / 10
Delivery Person Comments
Didnt get close enough to smell him
Delivery Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Overall Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Cleanliness Comments
Immaculate
Missing Comments
Not sure if warranty/service book's are still issued-all online now?
Improvements
All good, delivered on trailer- had to unload on busy main road as our street too narrow for truck. All done very professionally
Audi A4 Estate
Ross
21/07/2020
21/07/2020
8 / 10
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Delivery Communication Comments
Ross of Cumbernauld, who had a new Audi A4 Avant on 21/07/2020
Overall: 8 / 10
Delivery Person Comments
He looked hungry
Cleanliness Comments
A wee bit dusty on outside but the Scottish rain sorted that soon after
Overall Comments
Last time round guy eat his lunch driving my new car up from London and dropped his crumbs.
This time received car promptly with 9 miles on clock and no crumbs ;)
Delivery Communication Comments
Got my date which was fine but half expected a courtesy phone call in morning to give rough time so I wasn’t in the toilet !
Missing Comments
No idea how to organise servicing as it’s a maintained contract. It’s a bit away to be worried about it, but I’ll probably just call Stirling Audi when the time comes?
Improvements
Maybe a quick courtesy call?
Volvo XC40 Estate
Jon
17/07/2020
17/07/2020
6 / 10
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Jon of Stonehouse, who had a new Volvo XC40 Estate on 17/07/2020
Overall: 6 / 10
Missing Comments
Navigation not functioning and Volvo On Call service (and attached SIM card) not installed/configured
Kia Rio
Allan
17/07/2020
17/07/2020
8 / 10
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Allan of Swadlincote Derbyshire, who had a new Kia Rio Hatchback on 17/07/2020
Overall: 8 / 10
Volkswagen Golf Mk8
Gail
17/07/2020
17/07/2020
10 / 10
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Gail of Whitley Bay, who had a new VW Golf Hatchback Mk8 on 17/07/2020
Overall: 10 / 10
Seat Ibiza
Matt
16/07/2020
16/07/2020
6 / 10
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Delivery Communication Comments
Matt of London, who had a new Seat Ibiza Hatchback on 16/07/2020
Overall: 6 / 10
Delivery Person Comments
Friendly chaps, from the same hometown as me.
Delivery Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Overall Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Cleanliness Comments
Car was very good, clean. Only splattered bugs from the 100 mile drive from the dealer.
Damage Comments
Car in a good condition - had a full look round and couldn't find any dings, scratches etc.
Overall Comments
Delivery was about 10am which was good so I wasn't waiting around all day however whilst working from home I was on a work call whilst someone started calling me - the guys were already outside my flat complex waiting so It would have been nice to have a rough ETA on the day, or 30 minute warning. But otherwise easy delivery, had time to look at the body of the car and make sure all is ok.
They didn't provide a delivery form but I think that's maybe change in rules with COVID?
Delivery Communication Comments
Good from Ling - however no communication on the day, the drivers turned up with no warning.
Missing Comments
Delivery form / I didn't sign anything - maybe change in COVID rules.
Improvements
Advance warning from drivers.
Volvo XC40 Estate
Amy
09/07/2020
09/07/2020
10 / 10
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Amy of Southampton, who had a new Volvo XC40 Estate on 09/07/2020
Overall: 10 / 10
Audi A6 Saloon
Donnie
14/07/2020
14/07/2020
8 / 10
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Donnie of GLASGOW, who had a new Audi A6 Saloon on 14/07/2020
Overall: 8 / 10
Improvements
Make sure they have my phone number that is active, they had my old one
Skoda Scala
Michael
13/07/2020
13/07/2020
8 / 10
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Michael of Reading, who had a new Skoda Scala Hatchback on 13/07/2020
Overall: 8 / 10
Missing Comments
Warranty Book
Volvo XC40 Estate
Rachael
10/07/2020
10/07/2020
10 / 10
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Rachael of Swindon, who had a new Volvo XC40 Estate on 10/07/2020
Overall: 10 / 10
Audi A5 Coupe (2020-21)
Judy
13/07/2020
13/07/2020
8 / 10
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Judy of BURHAM, who had a new Audi A5 Coupe Special Editions (2020 - 2021) on 13/07/2020
Overall: 8 / 10
Nissan Leaf
Tom
13/07/2020
13/07/2020
8 / 10
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Delivery Communication Comments
Tom of Gateshead, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 13/07/2020
Overall: 8 / 10
Delivery Person Comments
Lovely chap
Cleanliness Comments
About as good as can be expected after driving 200 miles.
Overall Comments
Could be improved with better communication, but generally good.
Delivery Communication Comments
Excellent from Lings, but dealer comms was slow.
Improvements
Better scheduling to make planning easier
Land Rover RR Evoque
Andy
07/07/2020
07/07/2020
8 / 10
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Andy of Aberdeen, who had a new Land Rover Range Rover Evoque on 07/07/2020
Overall: 8 / 10
Cleanliness Comments
Large dirty marks on the roof lining which I didn't notice until we were approx 20 miles away from the dealer and seeing as I was facing a 6 hour drive home I had no time to return. I had to pay for a valet when I got home. I have photos of the marks if required.
Overall Comments
No problems, very friendly and efficient
Ford Puma
Mark
09/07/2020
09/07/2020
6 / 10
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Delivery Communication Comments
Mark of Daventry, who had a new Ford Puma on 09/07/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.
Delivery Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Overall Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Cleanliness Comments
The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.
Damage Comments
Was raining but other than getting into a room with the right lighting all looked ok and damage free.
Dealer Service Comments
They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.
Overall Comments
The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!
Delivery Communication Comments
I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.
Missing Comments
I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.
Improvements
To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.
Kia XCeed Hatchback
Graeme
10/07/2020
10/07/2020
8 / 10
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Delivery Communication Comments
Graeme of Aberdeenshire , who had a new Kia XCeed Hatchback on 10/07/2020
Overall: 8 / 10
Delivery Person Comments
Polite and helpful
Delivery Punctuality Comments
Arrival earlier than expected but called ahead
Overall Punctuality Comments
Arrival earlier than expected but called ahead
Cleanliness Comments
It was fine. Roads were wet.
Damage Comments
Couldn’t see any damages
Overall Comments
Very good, no issues once date confirmed
Delivery Communication Comments
Kept up to date from Ling and delivery driver called ahead to confirm
Missing Comments
Didn’t sign any paperwork this time. COVID-19?
Improvements
Once date confirmed it was all good
BMW 1 Series
Geoff
06/07/2020
06/07/2020
8 / 10
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Geoff of Batley, who had a new BMW 1 Series Hatchback on 06/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver delayed on route
Overall Punctuality Comments
Driver delayed on route
Overall Comments
Only issue delivered no petrol so showed 24 miles on computer so had to find petrol station straight away would expect least quarter tank
Improvements
More specific on delivery times and some petrol upon delivery
Suzuki Swift (2019-20)
Helen
07/07/2020
07/07/2020
8 / 10
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Delivery Communication Comments
Helen of London, who had a new Suzuki Swift Hatchback Special Editions (2019 - 2020) on 07/07/2020
Overall: 8 / 10
Delivery Person Comments
the guy was an utter delight - really helpful, very patient, lots of good advice, really nice manner.
Delivery Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Overall Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Cleanliness Comments
sparkling and brand new
Dealer Service Comments
i don't really know as Ling mediated everything
Overall Comments
Process was ok. The date was changed pretty last minute, and luckily i'm working from home so was able to accommodate this, but had i not been then that would have made like a bit tricky. Texts and emails were sent from the dealership with no explanation.
Delivery Communication Comments
great communication with Ling; poor with the delivering dealership
Improvements
a call or text half an hour before delivery on the day would have been helpful.
Ford Focus
Joe
08/07/2020
08/07/2020
8 / 10
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Joe of Wigan, who had a new Ford Focus Hatchback on 08/07/2020
Overall: 8 / 10
Fiat 500
Vic
07/07/2020
07/07/2020
8 / 10
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Vic of Herne Bay , who had a new Fiat 500 Hatchback on 07/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Early.
Overall Punctuality Comments
Early.
Cleanliness Comments
Exterior was a bit dirty but nothing major.
BMW X3 Estate
Chris
08/07/2020
08/07/2020
10 / 10
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Chris of Bishopton, who had a new BMW X3 Estate on 08/07/2020
Overall: 10 / 10
Delivery Person Comments
Absolutely great. Lovely person. knowledgeable
Delivery Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Overall Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Cleanliness Comments
washed and clean.
Dealer Service Comments
Joe Devlin was very professional.
Overall Comments
Joe was brilliant. No pressure checking the car over and he was very helpful with the controls. Very friendly and explained what we had to do.
Improvements
NOthing
Kia XCeed Hatchback
Scott
07/07/2020
07/07/2020
6 / 10
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Scott of Glasgow, who had a new Kia XCeed Hatchback on 07/07/2020
Overall: 6 / 10
Delivery Punctuality Comments
No phone call to give estimated arrival time
Overall Punctuality Comments
No phone call to give estimated arrival time
Nissan Leaf
29/06/2020
29/06/2020
10 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 29/06/2020
Overall: 10 / 10
Overall Comments
All went well. Good comms from the delivery company in advance of the delivery.
Missing Comments
Only 1 set of keys came with the car
Improvements
Everything went well so there was no room for improvement
Renault Kadjar
Mike
03/07/2020
03/07/2020
8 / 10
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Mike of Tadworth, who had a new Renault Kadjar Hatchback on 03/07/2020
Overall: 8 / 10
Improvements
Nothing. All very efficient
Honda Jazz
Trevor
03/07/2020
03/07/2020
8 / 10
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Delivery Communication Comments
Trevor of Blaydon On Tyne, who had a new Honda Jazz Hatchback on 03/07/2020
Overall: 8 / 10
Cleanliness Comments
There was a delivery film on the roof and bonnet which I didn't see be because the car was wet. It peeled of easily enough.
Delivery Communication Comments
The delivery driver did not have my mobile number.
Improvements
To ensure the delivery driver has a mobile number to advise the delivery time.
Volkswagen Golf Mk7
Ade
30/06/2020
30/06/2020
8 / 10
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Ade of Windsor, who had a new VW Golf Hatchback Mk7 on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Said around 4pm and delivered then
Overall Punctuality Comments
Said around 4pm and delivered then
Cleanliness Comments
Immaculate
Damage Comments
None
Dealer Service Comments
All fine
Overall Comments
Good the delivery guy washed the car before deivery
Missing Comments
No wheel nut
Improvements
Supplied wheel nut
Honda CR-V Estate
Joe
01/07/2020
01/07/2020
10 / 10
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Joe of Kingston Upon Thames, who had a new Honda CR-V Estate on 01/07/2020
Overall: 10 / 10
Improvements
Sorry to be feeble... but no criticisms. The whole process has been very good indeed theoughout an exceptionally difficult period for us all. This is my 4th car from you all accomplished to a high standard. Well done indeed.
Volvo XC40 Estate
Pete
29/06/2020
29/06/2020
8 / 10
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Pete of Bath, who had a new Volvo XC40 Estate on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Good communication - called an hour before they were arriving; pleasant chaps; cleaned car with anti-septic wipes. Car was a bit dirty from the journey down but no big issue - it had been raining
Missing Comments
The Volvo On Call subscription is saying it's run out - I understood it would come as standard on the car and run out after 3 years? Can I have the contact details of the dealer who supplied the car so I can contact them please.
Mini Hatch
Colin
29/06/2020
29/06/2020
8 / 10
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Delivery Communication Comments
Colin of Lincoln, who had a new Mini Hatchback (2014 - 2021) on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Overall Comments
Great delivery just didnt know it was coming until we got the phonecall on the morning of delivery.
Delivery Communication Comments
Did not know delivery was happening
Improvements
Made aware delivery was happening
Skoda Superb Estate
Neil
30/06/2020
30/06/2020
8 / 10
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Delivery Communication Comments
Neil of Orpington, who had a new Skoda Superb Estate on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant, took lots of pictures of the car. Seemed quietly efficient.
Delivery Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Overall Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Dealer Service Comments
Delivered on the day they said they would.
Overall Comments
Letting me know when it would be arriving would be good. Even if it was only morning or afternoon.
Delivery Communication Comments
Very good with yourself. no contact with dealer
Improvements
Give some idea of when the car was going to arrive.
Renault Kadjar
John
30/06/2020
30/06/2020
10 / 10
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John of Holt, who had a new Renault Kadjar Hatchback on 30/06/2020
Overall: 10 / 10
Delivery Person Comments
Very nice attitude, and body odour-free
Delivery Punctuality Comments
The car was delivered right on time
Overall Punctuality Comments
The car was delivered right on time
Cleanliness Comments
The car had been washed just before delivery so it was virtually spotless
Overall Comments
Excellent. Delivery driver was very friendly and helpful.
Improvements
Nothing could have been improved. It was perfect from start to finish
Citroen C3
Hayley
29/06/2020
29/06/2020
8 / 10
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Hayley of Northampton, who had a new Citroen C3 Hatchback on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
He seemed a little be impatient when I was checking the car over, didn’t say anything just looked keen for me to hurry up
Delivery Punctuality Comments
He called an hour before to give a heads up he was on his way
Overall Punctuality Comments
He called an hour before to give a heads up he was on his way
Cleanliness Comments
The car had some muck inside the door seals, and the whole car had a layer of dust over it
Damage Comments
There appears to be no damage to the car but the back number plate has a flaw through the middle of it (a lighter vertical line) it’s not damaged though
Improvements
A rough delivery slot would of helped, even if it was just morning or afternoon
Citroen C3
Dean
27/06/2020
27/06/2020
8 / 10
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Dean of Ludlow, who had a new Citroen C3 Hatchback on 27/06/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Colin
23/06/2020
23/06/2020
8 / 10
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Colin of Saltcoats, who had a new VW Golf Hatchback Mk7 on 23/06/2020
Overall: 8 / 10
Improvements
Nothing
Volvo XC40 Estate
Craig
23/06/2020
23/06/2020
6 / 10
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Craig of Halifax, who had a new Volvo XC40 Estate on 23/06/2020
Overall: 6 / 10
Delivery Person Comments
Good with no issues.
Delivery Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Overall Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Cleanliness Comments
Very good with no issues
Overall Comments
I was expecting delivery of the car on the 22nd June, however, I got a call from the dealer asking if the car could be delivered the following day. I agreed and they confirmed it would be delivered around lunchtime. I still had not heard anything by 3pm on the 23rd June so I rang the dealer and they said it would be with me by 5pm. The car was delivered at approx 5:45pm. I would have appreciated a call on the 23rd just to advise me what was happening with an approximate time, so I didn't have to chase up.
Improvements
I think the only improvement was for the dealer to call me with an update on the agreed delivery day (23rd June), instead of me having to chase.
Mazda CX-5 Estate
Graeme
22/06/2020
22/06/2020
8 / 10
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Delivery Communication Comments
Graeme of Aberdeenshire , who had a new Mazda CX-5 Estate on 22/06/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver contacted me a couple of days before hand and was bang on time with delivery
Delivery Punctuality Comments
On time, maybe a little early
Overall Punctuality Comments
On time, maybe a little early
Cleanliness Comments
Nothing really of note
Damage Comments
Outside of car was a little dirty but weather was raining
Dealer Service Comments
After being told car was at the dealer, couldn’t have been delivered much faster.
Overall Comments
Once paperwork done, delivery was arranged and delivered quickly
Delivery Communication Comments
Always quick replies from yourself. Delivery driver was good, phoned me, text me arrival time to confirm and was polite and helpful when he delivered the car. Not contact with dealer. Not heard anything from finance company yet.
Missing Comments
Nothing missing I think, no car mats but that seems to be the norm. Would be a nice touch to have correct mats with the car but there’s always Google
Improvements
Not much, hopefully all as quick and efficient.
Nissan Leaf
19/06/2020
19/06/2020
10 / 10
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Delivery Communication Comments
of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 19/06/2020
Overall: 10 / 10
Delivery Person Comments
Nice guy, showed us how to use the car as we’d never had an electric before
Delivery Punctuality Comments
Arrived 10 mins before time
Overall Punctuality Comments
Arrived 10 mins before time
Cleanliness Comments
Immaculate came with plastic seat covers and steering wheel cover - driver wiped car down for Covid 19
Damage Comments
None
Overall Comments
Delivery driver rang day before and gave time for delivery, checked all details were correct - arrived early
Delivery Communication Comments
Excellent all the way through
Improvements
Nothing really
Volkswagen Golf Mk7
Ronan
19/06/2020
19/06/2020
8 / 10
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Ronan of Inverkeithing, who had a new VW Golf Hatchback Mk7 on 19/06/2020
Overall: 8 / 10
Missing Comments
No service book, apparently that’s not a thing now according to the delivery driver. I need to contact a dealer the check as I am not sure if that’s true.
Volkswagen Golf Mk8
Laura
17/06/2020
17/06/2020
8 / 10
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Laura of London, who had a new VW Golf Hatchback Mk8 on 17/06/2020
Overall: 8 / 10
Improvements
Nothing really! Super happy with my car and thank you!
Skoda Superb
Russell
17/06/2020
17/06/2020
8 / 10
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Russell of Wirksworth, who had a new Skoda Superb Hatchback on 17/06/2020
Overall: 8 / 10
Dealer Service Comments
Maybe less stickers on the car advertising themselves
Nissan Leaf
15/06/2020
15/06/2020
8 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 15/06/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant chatty fellow with useful advice.
Cleanliness Comments
Bit mucky on inner doors, but was explained it couldn't be valeted.
Damage Comments
Minor aesthetic imperfection to the near side rear passenger window rubber as noted on delivery doc.
Dealer Service Comments
Remember they kept getting my phone number wrong!
Overall Comments
Provisional mark I'll let you know within 14 days if it came with Covona 19 as I'll change to very poor.
Missing Comments
Not sure about the delivery form
Improvements
Airdropped it by drone. Flowers for the wife. Ribbons on the bonnet. A free cat. Complimentary petrol for nostalgia.
Audi A4 Estate
Steph
17/06/2020
17/06/2020
10 / 10
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Steph of Lambourn, who had a new Audi A4 Avant on 17/06/2020
Overall: 10 / 10
Cleanliness Comments
Driver wiped steering wheel, gear knob and handles with disinfectant.
Overall Comments
Driver called me around 45min before delivery and was very professional and courteous.
Volvo S90 Saloon
Gary
16/06/2020
16/06/2020
10 / 10
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Gary of Sittingbourne, who had a new Volvo S90 Saloon on 16/06/2020
Overall: 10 / 10
Mercedes A Class
Pete
15/06/2020
15/06/2020
10 / 10
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Pete of Shrewsbury, who had a new Mercedes A Class Hatchback on 15/06/2020
Overall: 10 / 10
Delivery Person Comments
nice chap
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Spotless
Overall Comments
All went smoothly
Mercedes GLC Estate
Joanna
15/06/2020
15/06/2020
8 / 10
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Joanna of London, who had a new Mercedes GLC Estate on 15/06/2020
Overall: 8 / 10
Skoda Kamiq Hatchback
David
16/06/2020
16/06/2020
10 / 10
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David of Great Missenden, who had a new Skoda Kamiq Hatchback on 16/06/2020
Overall: 10 / 10
Dealer Service Comments
have had no contact with supplying dealer
Improvements
nothing
Kia XCeed Hatchback
Simon
15/06/2020
15/06/2020
8 / 10
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Delivery Communication Comments
Simon of Middlesbrough, who had a new Kia XCeed Hatchback on 15/06/2020
Overall: 8 / 10
Damage Comments
Unfortunately there is a scratch on a piece of silver trim at the front of the vehicle, I didn't notice this prior to the delivery driver leaving however. It's about an inch and a half long.
Delivery Communication Comments
Very good
Missing Comments
The manual I received with the xceed of for the ceed model. I've contacted kia solihull and they said they issue xceed with ceed manual, is this right?
Improvements
Was ok
Volkswagen Tiguan Estate
Stu
11/06/2020
11/06/2020
10 / 10
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Stu of Wotton Under Edge, who had a new VW Tiguan Estate on 11/06/2020
Overall: 10 / 10
Delivery Person Comments
See comments above - spot on
Delivery Punctuality Comments
Phoned when he was 30mins away
Overall Punctuality Comments
Phoned when he was 30mins away
Overall Comments
NIce chap, showed me his 'negative' COVID test certifiate and had already helpfully phoned ahead to let me know when he would be arriving; he had already uploaded the sat nav and radio updates via a CD from VW which saved me some time
Missing Comments
Only noticed this morning that the: service record booklet was not in the VW wallet
Improvements
Nothing
Skoda Octavia Estate
Matt
10/06/2020
10/06/2020
10 / 10
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Matt of Gloucester , who had a new Skoda Octavia Estate on 10/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Overall Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Dealer Service Comments
No contact with except delivery driver
Ford Puma
Richard
08/06/2020
08/06/2020
6 / 10
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Delivery Communication Comments
Richard of Fleet, who had a new Ford Puma on 08/06/2020
Overall: 6 / 10
Delivery Person Comments
No probs.
Delivery Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Overall Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Cleanliness Comments
Fine and clean inside. Outside was also clean and only evidence was of a typical drive from Leamington Spa to Fleet (a few small bugs on front paint). So no issue.
Dealer Service Comments
Difficult to comment. I didn't have any communication with the dealer direct.
Overall Comments
No probs and straightforward. Driver called himself a cab and departed once we had done the docs.
Delivery Communication Comments
Well informed.
Missing Comments
Not yet anyway!
Improvements
Just the advanced delivery eta as noted above.
Volvo XC40 Estate
Neil
05/06/2020
05/06/2020
10 / 10
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Neil of Batley, who had a new Volvo XC40 Estate on 05/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Overall Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Improvements
Nothing at all, perfect.
BMW i3
02/06/2020
02/06/2020
8 / 10
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of , who had a new BMW i3 Hatchback on 02/06/2020
Overall: 8 / 10
Cleanliness Comments
There were a couple of marks on the drivers door but these have since cleaned off.
Nissan Qashqai
Nicky
29/05/2020
29/05/2020
10 / 10
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Nicky of Southsea, who had a new Nissan Qashqai Hatchback on 29/05/2020
Overall: 10 / 10
Delivery Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Overall Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Nissan Qashqai
Pete
29/05/2020
29/05/2020
10 / 10
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Pete of Bucks, who had a new Nissan Qashqai Hatchback on 29/05/2020
Overall: 10 / 10
Citroen C3
Kathryn
20/05/2020
20/05/2020
8 / 10
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Kathryn of Sheffield, who had a new Citroen C3 Hatchback on 20/05/2020
Overall: 8 / 10
Delivery Punctuality Comments
Rang approximately an hour before delivery
Overall Punctuality Comments
Rang approximately an hour before delivery
Cleanliness Comments
Exterior very dusty so hard to check. Said local carwash was out of order when he arrived.
Missing Comments
Handbook after delivery was completed.
No delivery form - done electronically not asked sign (expect this was due to covid-19)
Nissan Qashqai
Junie
13/05/2020
13/05/2020
4 / 10
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Junie of BIRMINGHAM, who had a new Nissan Qashqai Hatchback on 13/05/2020
Overall: 4 / 10
Cleanliness Comments
Car was untidy on the drver side and passenger side.
Improvements
Car presentable and clean
Citroen C3
Stanley
20/05/2020
20/05/2020
10 / 10
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Stanley of York, who had a new Citroen C3 Hatchback on 20/05/2020
Overall: 10 / 10
Cleanliness Comments
he went through the carwash before delivering it
Missing Comments
did not sign for car, due to corona, but agreed that he filled my details in
Honda Civic
15/05/2020
15/05/2020
8 / 10
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of , who had a new Honda Civic Hatchback on 15/05/2020
Overall: 8 / 10
Damage Comments
There was a tyre warning message on the dashboard which was noted. I set all the tyres to correct pressure and all is fine now. There is also a small scratch on the front drivers door but unfortunately i did not see this when it was delivered.
Dealer Service Comments
no paperwork otherwise great
Missing Comments
I was told id receive a delivery report later that day but as yet nothing has arrived.
Nissan Qashqai
Angie
04/05/2020
04/05/2020
? / 10
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Nissan Qashqai
Ian
01/05/2020
01/05/2020
10 / 10
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Delivery Communication Comments
Ian of Dumfries, who had a new Nissan Qashqai Hatchback on 01/05/2020
Overall: 10 / 10
Delivery Person Comments
Courteous and understanding
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Was washed. Only comment would be an option shoul be provided to add car mats to price, so that when delivered then any loose dirt would be collected
Dealer Service Comments
Very good
Overall Comments
Good Comms and on time
Delivery Communication Comments
Excellent both parties
Improvements
Nothing
Volvo XC40 Estate
Colin
17/03/2020
17/03/2020
8 / 10
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Colin of Biggleswade, who had a new Volvo XC40 Estate on 17/03/2020
Overall: 8 / 10
Improvements
All was fine.
Audi Q5 Estate
Adrian
31/01/2020
31/01/2020
6 / 10
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Delivery Communication Comments
Adrian of Longfield, who had a new Audi Q5 Estate on 31/01/2020
Overall: 6 / 10
Delivery Punctuality Comments
Yes but weeks late
Overall Punctuality Comments
Yes but weeks late
Cleanliness Comments
Expected condition due to having been driven down
Dealer Service Comments
Worst level of service I have experienced in 40 years of buying/leasing new cars
Overall Comments
When they eventually made the delivery they managed to deliver it to the right place at the right time. Almost a miricle based on their prior performance
Delivery Communication Comments
You guys were good, just let down by incompetent dealer
Ford Focus
Chris
06/03/2020
06/03/2020
10 / 10
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Chris of Derby, who had a new Ford Focus Hatchback on 06/03/2020
Overall: 10 / 10
BMW 4 Series Gran Coupe
Kel
26/03/2020
26/03/2020
10 / 10
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Kel of Romford, who had a new BMW 4 Series Gran Coupe on 26/03/2020
Overall: 10 / 10
Audi A6 Saloon
Rob
25/03/2020
25/03/2020
10 / 10
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Rob of Solihull, who had a new Audi A6 Saloon on 25/03/2020
Overall: 10 / 10
Nissan Qashqai
Zoe
23/03/2020
23/03/2020
10 / 10
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Zoe of Loughton, who had a new Nissan Qashqai Hatchback on 23/03/2020
Overall: 10 / 10
Improvements
Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon
Ola
06/03/2020
06/03/2020
6 / 10
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Ola of Welwyn Garden City , who had a new Land Rover Discovery Sport on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
friendly and professional
Cleanliness Comments
the outside was not properly valeted.
Overall Comments
the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.
Improvements
none.
Skoda Karoq Estate
Ken
23/03/2020
23/03/2020
8 / 10
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Ken of Leicester, who had a new Skoda Karoq Estate on 23/03/2020
Overall: 8 / 10
Damage Comments
Haven’t noticed any
Missing Comments
Service book and warranty information book
Improvements
Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma
Chrissy
23/03/2020
23/03/2020
8 / 10
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Chrissy of Chester Le Street, who had a new Ford Puma on 23/03/2020
Overall: 8 / 10
Improvements
smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai
Marc
23/03/2020
23/03/2020
8 / 10
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Marc of Blyth, who had a new Nissan Qashqai Hatchback on 23/03/2020
Overall: 8 / 10
Delivery Person Comments
Little reluctant to add one of the issues to the delivery note
Damage Comments
Noted on delivery sheet and pictures taken.
Missing Comments
Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class
Sabrina
19/03/2020
19/03/2020
8 / 10
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Delivery Communication Comments
Sabrina of Enfield, who had a new Mercedes GLA Class Hatchback on 19/03/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was very nice , polite and helpful
Delivery Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Overall Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Dealer Service Comments
the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice
Overall Comments
My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery
Delivery Communication Comments
Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross
Martin
19/03/2020
19/03/2020
8 / 10
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Martin of Abergavenny, who had a new Citroen C5 Aircross Hatchback on 19/03/2020
Overall: 8 / 10
Missing Comments
Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)
Improvements
You guys were great. No complaints :)
Volkswagen Polo (2019-20)
Sion
18/03/2020
18/03/2020
10 / 10
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Sion of Chester, who had a new VW Polo Hatchback Special Editions (2019 - 2020) on 18/03/2020
Overall: 10 / 10
Cleanliness Comments
Car is spotless.
Dealer Service Comments
Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur
Wendy
18/03/2020
18/03/2020
10 / 10
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Wendy of Kent, who had a new Renault Captur Hatchback on 18/03/2020
Overall: 10 / 10
Delivery Person Comments
Happy chap
Delivery Punctuality Comments
8.am great time
Overall Punctuality Comments
8.am great time
Damage Comments
All good
Overall Comments
Quick and easy
Peugeot 208
Ell
18/03/2020
18/03/2020
8 / 10
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Delivery Communication Comments
Ell of Stanford-le-hope, who had a new Peugeot 208 Hatchback on 18/03/2020
Overall: 8 / 10
Delivery Person Comments
No body odour (yay!)
Cleanliness Comments
A few dirt marks but that’s to be expected.
Overall Comments
The delivery man was very friendly and encouraged me to check the car thoroughly.
Delivery Communication Comments
Great communication, especially with me asking lots of questions
Missing Comments
Nothing missing
Improvements
Nothing. All went smoothly and on time. Thanks!
Citroen C3
Gary
16/03/2020
16/03/2020
10 / 10
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Gary of Forest Row, who had a new Citroen C3 Hatchback on 16/03/2020
Overall: 10 / 10
Kia Sportage Estate
Melissa
12/03/2020
12/03/2020
8 / 10
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Melissa of , who had a new Kia Sportage Estate on 12/03/2020
Overall: 8 / 10
Missing Comments
340
Improvements
Nothing ????
Honda Civic
Suzanne
16/03/2020
16/03/2020
10 / 10
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Delivery Communication Comments
Suzanne of St. Albans, who had a new Honda Civic Hatchback on 16/03/2020
Overall: 10 / 10
Delivery Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Comments
The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!
Delivery Communication Comments
Amazing communication from start to finish!!!!
Improvements
Nothing!
Audi A5 Coupe (2020-21)
Evs
13/03/2020
13/03/2020
8 / 10
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Evs of Hove, who had a new Audi A5 Coupe Special Editions (2020 - 2021) on 13/03/2020
Overall: 8 / 10
BMW 2 Series Coupe
Peter
13/03/2020
13/03/2020
8 / 10
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Peter of Malmesbury, who had a new BMW 2 Series Coupe on 13/03/2020
Overall: 8 / 10
Land Rover RR Evoque
Mehdi
13/03/2020
13/03/2020
8 / 10
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Mehdi of London, who had a new Land Rover Range Rover Evoque on 13/03/2020
Overall: 8 / 10
Delivery Person Comments
Very professional attitude
Delivery Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Overall Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Damage Comments
Thank goodness
Improvements
more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai
Julian
12/03/2020
12/03/2020
10 / 10
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Delivery Communication Comments
Julian of Livingston, who had a new Nissan Qashqai Hatchback on 12/03/2020
Overall: 10 / 10
Delivery Person Comments
Very nice guy
Delivery Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Overall Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Cleanliness Comments
It was a snowy day so the delivery guy took the car to the car wash before delivery
Damage Comments
None
Overall Comments
I knew at all times what was going on and what to expect
Delivery Communication Comments
Great communication from both you and the dealer
Improvements
Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe
Lee
13/03/2020
13/03/2020
10 / 10
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Lee of Chesterfield, who had a new BMW 4 Series Gran Coupe on 13/03/2020
Overall: 10 / 10
Delivery Person Comments
The driver called when on the way with en tea which was helpful.
Delivery Punctuality Comments
No issues arrived when agreed.
Overall Punctuality Comments
No issues arrived when agreed.
Overall Comments
I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.
Improvements
No issues.
Audi TT Coupe
Brendan
11/03/2020
11/03/2020
8 / 10
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Delivery Communication Comments
Brendan of Southport, who had a new Audi TT Coupe on 11/03/2020
Overall: 8 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
Called to say he was half hour away
Overall Punctuality Comments
Called to say he was half hour away
Overall Comments
Very nice, courteous lad.
Delivery Communication Comments
Perfect.
Missing Comments
Should there be a V5 — I’m guessing no as this is a lease car.
Improvements
Nothing. Very happy.
Skoda Scala
David
09/03/2020
09/03/2020
10 / 10
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David of Bexley/Kent, who had a new Skoda Scala Hatchback on 09/03/2020
Overall: 10 / 10
Skoda Kodiaq Estate
Uncle Albert
09/03/2020
09/03/2020
8 / 10
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Delivery Communication Comments
Uncle Albert of Wimborne, who had a new Skoda Kodiaq Estate on 09/03/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.
Delivery Punctuality Comments
Arrived within 15 mins of stated time.
Overall Punctuality Comments
Arrived within 15 mins of stated time.
Cleanliness Comments
Car had been washed just prior to delivery so very clean.
Damage Comments
Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.
Dealer Service Comments
Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say
Overall Comments
Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.
Delivery Communication Comments
I've been kept informed of delivery status at all times
Missing Comments
Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats
Improvements
All good no complaints.
Renault Captur
Colin
28/02/2020
28/02/2020
10 / 10
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Colin of Halling, who had a new Renault Captur Hatchback on 28/02/2020
Overall: 10 / 10
Mercedes E Class Coupe
Sue
06/03/2020
06/03/2020
8 / 10
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Sue of Ormskirk , who had a new Mercedes E Class Coupe on 06/03/2020
Overall: 8 / 10
Cleanliness Comments
had power washed but dirty still as could not use brush
Dealer Service Comments
No contact
Improvements
Nothing everything fine
Seat Ateca Estate
Andy
06/03/2020
06/03/2020
6 / 10
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Andy of Long Marston, who had a new Seat Ateca Estate on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.
Delivery Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Overall Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Cleanliness Comments
Fingerprints on dashboard/instrumentation
Dealer Service Comments
Can't really score this because I have had no communication with dealer
Overall Comments
Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.
Missing Comments
Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'
Improvements
An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR
Hugh
06/03/2020
06/03/2020
10 / 10
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Hugh of Macclesfield, who had a new Toyota C-HR Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla
Jonquil
06/03/2020
06/03/2020
10 / 10
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Jonquil of Newcastle, who had a new Toyota Corolla Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
I just signed his phone so didn't receive a delivery form (at least, I can't see one).
Improvements
Nothing I can think of!
Land Rover RR Sport Estate
Ayodeji
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Ayodeji of Salford, who had a new Land Rover Range Rover Sport on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Delivery Communication Comments
Very good
Hyundai Tucson Estate
Rod
05/03/2020
05/03/2020
8 / 10
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Rod of Horsted Keynes, who had a new Hyundai Tucson Estate (2018 - 2021) on 05/03/2020
Overall: 8 / 10
Improvements
Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc
Bev
04/03/2020
04/03/2020
10 / 10
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Bev of Doncaster , who had a new VW T-Roc Hatchback on 04/03/2020
Overall: 10 / 10
Delivery Person Comments
He was fantastic :-)
Delivery Punctuality Comments
Excellent
Overall Punctuality Comments
Excellent
Overall Comments
Very goid
Improvements
Had a timescale before the day
Mercedes E Class Saloon (2016-20)
Chris
02/03/2020
02/03/2020
6 / 10
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Delivery Communication Comments
Chris of Worcester, who had a new Mercedes E Class Diesel Saloon (2016 - 2020) on 02/03/2020
Overall: 6 / 10
Dealer Service Comments
Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).
Delivery Communication Comments
I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).
Improvements
Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate
Paul
04/03/2020
04/03/2020
8 / 10
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Delivery Communication Comments
Paul of SHEFFIELD, who had a new Skoda Kodiaq Estate on 04/03/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Came as he said he would
Overall Punctuality Comments
Came as he said he would
Cleanliness Comments
A bit of dirt from transport but not surprised given where came from
Overall Comments
Phoned well in advance and went through basic controls
Delivery Communication Comments
9
Citroen C3
Sue
04/03/2020
04/03/2020
8 / 10
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Sue of Deal, who had a new Citroen C3 Hatchback on 04/03/2020
Overall: 8 / 10
Overall Comments
Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)
Improvements
coffee, cake, balloons....lol
Mercedes A Class
Helen
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Helen of Newcastle Upon Tyne, who had a new Mercedes A Class Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant demeanor, no noticeable body odour.
Delivery Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Overall Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Dealer Service Comments
It was all fine.
Overall Comments
It was a smooth transaction.
Delivery Communication Comments
All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.
Improvements
I can't think of anything.
Seat Ibiza
Nick
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Nick of CLACTON ON SEA, who had a new Seat Ibiza Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Cheerful and business like
Delivery Punctuality Comments
Much earlier than expected..whuch was fine
Overall Punctuality Comments
Much earlier than expected..whuch was fine
Cleanliness Comments
No issues presented well
Damage Comments
No damage
Dealer Service Comments
Not had any communication ...apart from little niggles about possible missing stuff all seems fine .
Overall Comments
Quick, easy and efficient
Delivery Communication Comments
Phoned ahead and gave me eta
Missing Comments
I think the delivery form may be emailed .
No Maintainance warranty book and nut for alloys
Improvements
Nothing , it was very good .
Seat Arona
Jase
03/03/2020
03/03/2020
8 / 10
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Jase of Brockley, who had a new Seat Arona Hatchback on 03/03/2020
Overall: 8 / 10
Nissan Leaf
Karen
28/02/2020
28/02/2020
6 / 10
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Karen of Glasgow, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 28/02/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap, but in a rush to get signature and leave
Delivery Punctuality Comments
Delivered early PM instead of AM
Overall Punctuality Comments
Delivered early PM instead of AM
Cleanliness Comments
Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai
Matt
28/02/2020
28/02/2020
8 / 10
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Matt of Manchester, who had a new Nissan Qashqai Hatchback on 28/02/2020
Overall: 8 / 10
Audi A6 Saloon
Rich
26/02/2020
26/02/2020
8 / 10
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Rich of Burton On Trent, who had a new Audi A6 Saloon on 26/02/2020
Overall: 8 / 10
Overall Comments
kept informed and on time
Improvements
maybe an AM or PM option?
Audi A5 Convertible (2020-21)
Bruce
25/02/2020
25/02/2020
10 / 10
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Bruce of Bicester, who had a new Audi A5 Cabriolet Special Editions (2020 - 2021) on 25/02/2020
Overall: 10 / 10
Delivery Person Comments
Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant
Damage Comments
Tried to find some, but none
Dealer Service Comments
Vehicle from Swindon Audi, no direct contact
Overall Comments
Vehicle on low loader
Missing Comments
Asked what should be there and shown, sounded like all there
Improvements
Nothing
Nissan Leaf
Ian
24/02/2020
24/02/2020
8 / 10
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Ian of Reading, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 24/02/2020
Overall: 8 / 10
Delivery Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Overall Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Dealer Service Comments
Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.
Overall Comments
Delivery later than originally indicated but they did phone early in day to advise rough delivery time
Improvements
A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross
Don
20/02/2020
20/02/2020
8 / 10
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Don of CHESHIRE, who had a new Citroen C5 Aircross Hatchback on 20/02/2020
Overall: 8 / 10
Dealer Service Comments
THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL.
JUST A THOUGHT...
Improvements
DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch
Gaelen
24/01/2020
24/01/2020
8 / 10
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Delivery Communication Comments
Gaelen of Glasgow, who had a new Mini Hatchback (2014 - 2021) on 24/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Overall Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Cleanliness Comments
The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.
Dealer Service Comments
I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.
Delivery Communication Comments
Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).
Missing Comments
There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.
Improvements
No, happy with everything so far :O)
Skoda Octavia
Richard
18/02/2020
18/02/2020
10 / 10
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Richard of Eastleigh, who had a new Skoda Octavia Hatchback on 18/02/2020
Overall: 10 / 10
Volkswagen Tiguan Estate
Marie
12/02/2020
12/02/2020
10 / 10
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Marie of Harefield, who had a new VW Tiguan Estate on 12/02/2020
Overall: 10 / 10
Nissan Micra
Justine
14/02/2020
14/02/2020
8 / 10
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Justine of Nottingham, who had a new Nissan Micra Hatchback on 14/02/2020
Overall: 8 / 10
Delivery Person Comments
The delivery person was friendly and polite. Loved the car!
Dealer Service Comments
I have not heard from Arval yet.
Overall Comments
Delivery was excellent. I received and email in the morning giving me a time and he was on time.
Improvements
I do not think anything could be better to be honest.
Skoda Kodiaq Estate
13/02/2020
13/02/2020
10 / 10
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Delivery Communication Comments
of , who had a new Skoda Kodiaq Estate on 13/02/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant young man.
Delivery Punctuality Comments
Arrival time was to the minute perfect.
Overall Punctuality Comments
Arrival time was to the minute perfect.
Cleanliness Comments
Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.
Damage Comments
The bodywork is perfect.
Dealer Service Comments
Since I had no direct contact with the dealer I cannot comment on the dealer.
Overall Comments
Telephoned 2 hours before delivery and gave arrival time
Delivery Communication Comments
I was delighted with all aspects of the transaction.
Missing Comments
The delivery form was done electronically and the driver took photographs of the car before I signed it off.
I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.
Improvements
I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible
Margaret
28/01/2020
28/01/2020
8 / 10
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Margaret of Liverpool, who had a new BMW 2 Series Convertible on 28/01/2020
Overall: 8 / 10
Overall Comments
Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't
Improvements
called in advance
Volkswagen T-Roc
Michelle
06/02/2020
06/02/2020
10 / 10
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Michelle of Wimborne, who had a new VW T-Roc Hatchback on 06/02/2020
Overall: 10 / 10
Delivery Person Comments
Paul was fantastic he talked me through the whole process and gave 100% of his time
Missing Comments
I don't seem to have a warranty book or service history book
Improvements
nothing all good thanks
Volkswagen Tiguan Estate
Ruth
03/02/2020
03/02/2020
8 / 10
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Ruth of Glasgow, who had a new VW Tiguan Estate on 03/02/2020
Overall: 8 / 10
Kia Sportage Estate
Bobby
03/02/2020
03/02/2020
10 / 10
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Bobby of Solihull, who had a new Kia Sportage Estate on 03/02/2020
Overall: 10 / 10
Cleanliness Comments
IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM
Overall Comments
VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback
Del
04/02/2020
04/02/2020
10 / 10
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Del of Earls Barton, who had a new Audi A1 Sportback on 04/02/2020
Overall: 10 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
delivered before Midday as promised
Overall Punctuality Comments
delivered before Midday as promised
Cleanliness Comments
Perfect
Dealer Service Comments
Minimum contact with dealer as Guy/Ling did the major works
Overall Comments
Delivered on time and in perfect condition
Improvements
All went well
Honda Jazz
Briony
28/01/2020
28/01/2020
8 / 10
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Briony of Smethwick, who had a new Honda Jazz Hatchback on 28/01/2020
Overall: 8 / 10
Delivery Person Comments
Shabby but odourless
Overall Comments
On time, friendly delivery man
Improvements
Nothing
Audi A4 Saloon
Hemita
30/01/2020
30/01/2020
8 / 10
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Hemita of London, who had a new Audi A4 Saloon on 30/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
03/02/2020
03/02/2020
8 / 10
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of , who had a new VW Golf Hatchback Mk7 on 03/02/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.
Cleanliness Comments
It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!
Dealer Service Comments
They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.
Improvements
A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate
Mark
03/02/2020
03/02/2020
8 / 10
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Mark of Hull, who had a new Seat Ateca Estate on 03/02/2020
Overall: 8 / 10
Cleanliness Comments
Had been driven from Halifax
Overall Comments
Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate
Iain
31/01/2020
31/01/2020
8 / 10
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Iain of Stonehaven, who had a new Skoda Superb Estate on 31/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver called or texted several times with updates
Overall Punctuality Comments
Driver called or texted several times with updates
Improvements
Not much. All good
Skoda Karoq Estate
Peter
31/01/2020
31/01/2020
10 / 10
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Peter of Cumbria, who had a new Skoda Karoq Estate on 31/01/2020
Overall: 10 / 10
Damage Comments
Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.
Improvements
nothing really
Audi Q5 Estate
Adrian
31/01/2020
31/01/2020
6 / 10
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Adrian of Longfield, who had a new Audi Q5 Estate on 31/01/2020
Overall: 6 / 10
Delivery Person Comments
Probably because Verdi’s sub contracted the delivery
Cleanliness Comments
It was driven down, so exterior and interior were not pristine
Dealer Service Comments
Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot
Overall Comments
Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer
Improvements
Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback
Helen
30/01/2020
30/01/2020
10 / 10
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Helen of Milton Keynes, who had a new Audi A1 Sportback on 30/01/2020
Overall: 10 / 10
Missing Comments
I don't have a warranty book or service book, the only thing in the glove box was an owners manual
Improvements
I was happy with everything, nothing to add
Renault Megane
Steve
30/01/2020
30/01/2020
8 / 10
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Steve of Maidstone, who had a new Renault Megane Hatchback on 30/01/2020
Overall: 8 / 10
Delivery Person Comments
Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)
Cleanliness Comments
Considering it did a 340 mile drive from the grim north, it was in pristine condition.
Dealer Service Comments
Hard to be too glowing as I had no interaction with them whatsoever.
Overall Comments
Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.
Improvements
Dropped in by helicopter
BMW X1 Estate
Tonya
30/01/2020
30/01/2020
10 / 10
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Tonya of Leicester, who had a new BMW X1 Estate on 30/01/2020
Overall: 10 / 10
Skoda Octavia
Richard
12/11/2019
12/11/2019
10 / 10
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Richard of Halesowen, who had a new Skoda Octavia Hatchback on 12/11/2019
Overall: 10 / 10
Overall Comments
Quick and informative.
Ford Focus
Micky
21/01/2020
21/01/2020
4 / 10
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Micky of Gateshead , who had a new Ford Focus Hatchback on 21/01/2020
Overall: 4 / 10
Overall Comments
Delivery never called, had afternoon on his notes came at 08.30.
Improvements
He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan Estate
Simon
20/01/2020
20/01/2020
6 / 10
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Simon of Fowey, who had a new VW Tiguan Estate on 20/01/2020
Overall: 6 / 10
Improvements
dealer:
1. make it more prompt! waited in all day, car arrived at 16.45.
2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500
Julie
24/01/2020
24/01/2020
10 / 10
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Julie of Northampton, who had a new Fiat 500 Hatchback on 24/01/2020
Overall: 10 / 10
Fiat 500
24/01/2020
24/01/2020
? / 10
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Skoda Octavia
Rob
24/01/2020
24/01/2020
8 / 10
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Rob of STOCKPORT, who had a new Skoda Octavia Hatchback on 24/01/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and professional
Damage Comments
Dent in wing.
Dealer Service Comments
Didn’t deal with so can’t really comment but the car arrived dented
Overall Comments
The delivery process itself was good it’s just frustrating the car arrived damaged!
Missing Comments
Velcro boot dividers
Volvo XC40 Estate
21/01/2020
21/01/2020
10 / 10
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of , who had a new Volvo XC40 Estate on 21/01/2020
Overall: 10 / 10
Seat Arona
Regan
17/01/2020
17/01/2020
10 / 10
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Regan of York, who had a new Seat Arona Hatchback on 17/01/2020
Overall: 10 / 10
Delivery Person Comments
NO smells! He was lovely and courteous.
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Overall Comments
He was very kind when we talked on the phone
Improvements
all excellent
Mercedes CLA Class Estate
David
16/01/2020
16/01/2020
10 / 10
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Delivery Communication Comments
David of Bexley/Kent, who had a new Mercedes CLA Class Shooting Brake on 16/01/2020
Overall: 10 / 10
Delivery Person Comments
Very polite
Cleanliness Comments
All clean and tidy.
Dealer Service Comments
Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.
Overall Comments
I was informed 30 mins before delivery which is what I had requested
Delivery Communication Comments
I was informed of a date the car would be delivered but this changed and I was informed in good time so
I was not disopointed.
Missing Comments
Waiting for V5 document?
Improvements
I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza
Emma
10/01/2020
10/01/2020
8 / 10
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Emma of Brighton , who had a new Seat Ibiza Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Overall Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Missing Comments
Warranty book
Jeep Wrangler Hardtop
Toby
14/01/2020
14/01/2020
6 / 10
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Delivery Communication Comments
Toby of Hindhead, who had a new Jeep Wrangler Hard Top on 14/01/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap.
Delivery Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Overall Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Cleanliness Comments
was a bit dirty as it was raining hard, delivery mileage was 155.
Damage Comments
Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!
Overall Comments
Delivery driver was pleasant.
Delivery Communication Comments
A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.
Improvements
Delivery was fine.
Ford Transit Custom L1
James
10/01/2020
10/01/2020
8 / 10
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James of Hailsham, who had a new Ford Transit Custom on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Clean and friendly
Delivery Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Overall Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Cleanliness Comments
Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.
Damage Comments
No damage but blemish reported
Dealer Service Comments
No real communication
Overall Comments
Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw
Missing Comments
Unless the warranty book is the service book?
Delivery form posted back to Evans halshaw
Improvements
Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500
Jo
10/01/2020
10/01/2020
8 / 10
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Jo of SWANSEA, who had a new Fiat 500 Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
In as much as it came on the day expected
Overall Punctuality Comments
In as much as it came on the day expected
Overall Comments
Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!
Missing Comments
No mats supplied
Improvements
Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe (2020-21)
Kev
10/01/2020
10/01/2020
8 / 10
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Kev of Ellon, who had a new Audi A5 Coupe Special Editions (2020 - 2021) on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Overall Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Improvements
The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
10/01/2020
8 / 10
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Delivery Communication Comments
of , who had a new Volvo XC90 Estate on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Excellent . Gentleman was very helpful and had a very good manner
Delivery Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Overall Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Cleanliness Comments
The Driver had just cleaned the car shortly before delivering it
Dealer Service Comments
did not have any direct dealings with dealer just Ling
Delivery Communication Comments
1st class communication
Improvements
nothing
Ford Fiesta
Stephen
09/01/2020
09/01/2020
8 / 10
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Delivery Communication Comments
Stephen of Irvine, who had a new Ford Fiesta Hatchback on 09/01/2020
Overall: 8 / 10
Delivery Person Comments
Guy was a good bloke. Had another driver so didn't ask to be taken to the train station
Delivery Punctuality Comments
Called an hour or so before delivery.
Overall Punctuality Comments
Called an hour or so before delivery.
Cleanliness Comments
Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good
Dealer Service Comments
Think they're fairly large and possibly don't have the personal touch you get from Ling's
Overall Comments
Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth
Delivery Communication Comments
good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me
Improvements
Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz
Dan
09/01/2020
09/01/2020
10 / 10
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Dan of Birmingham, who had a new Honda Jazz Hatchback on 09/01/2020
Overall: 10 / 10
Delivery Person Comments
Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.
Delivery Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Overall Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Cleanliness Comments
It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.
Overall Comments
Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.
Improvements
Nothing, delivery went very smoothly.
Mini Hatch
Glyn
06/01/2020
06/01/2020
6 / 10
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Delivery Communication Comments
Glyn of Coventry, who had a new Mini Hatchback (2014 - 2021) on 06/01/2020
Overall: 6 / 10
Delivery Person Comments
Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.
Delivery Punctuality Comments
The car was delivered a day early.
Overall Punctuality Comments
The car was delivered a day early.
Cleanliness Comments
The car was delivered in covered vehicle and was perfectly clean.
Dealer Service Comments
A couple of things missing and date of delivery
Overall Comments
The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.
Delivery Communication Comments
No problems except for the date of delivery outlined above.
Missing Comments
Warranty information and service record book.
Volkswagen Golf Mk7
07/01/2020
07/01/2020
10 / 10
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Delivery Communication Comments
of , who had a new VW Golf Hatchback Mk7 on 07/01/2020
Overall: 10 / 10
Delivery Person Comments
Spot on, professional and friendly.
Delivery Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Overall Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Cleanliness Comments
Spot on.
Dealer Service Comments
Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.
Overall Comments
Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.
Delivery Communication Comments
Ling & Guy - Fabulous communication
Listers (Trevor& Mark) - Excellent communication (Phone call and in person)
Improvements
Nothing comes to mind - excellent experience.
Volvo S90 Saloon
Adam
06/01/2020
06/01/2020
10 / 10
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Adam of Gainbsorough, who had a new Volvo S90 Saloon on 06/01/2020
Overall: 10 / 10
Skoda Kamiq Hatchback
Sean
07/01/2020
07/01/2020
8 / 10
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Sean of Upper Abbeywood, who had a new Skoda Kamiq Hatchback on 07/01/2020
Overall: 8 / 10
Dealer Service Comments
There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.
Missing Comments
Warranty Book?
Improvements
Nish!
Mercedes GLA Class
Kate
06/01/2020
06/01/2020
8 / 10
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Kate of Worcester , who had a new Mercedes GLA Class Hatchback on 06/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Tony
07/01/2020
07/01/2020
8 / 10
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Tony of Crook, who had a new VW Golf Hatchback Mk7 on 07/01/2020
Overall: 8 / 10
Delivery Person Comments
The delivery driver was a really pleasant ,efficient gentleman.
Improvements
Everything was ok.
Suzuki Ignis
Mark
07/01/2020
07/01/2020
8 / 10
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Mark of Hertfordshire, who had a new Suzuki Ignis Hatchback on 07/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Overall Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Improvements
1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ...
2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm.
Like we get for parcels ...
Volkswagen Golf Mk7
06/01/2020
06/01/2020
8 / 10
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of , who had a new VW Golf Hatchback Mk7 on 06/01/2020
Overall: 8 / 10
Overall Comments
I didn't receive a call before the delivery but I was expecting it in the morning so no issues
Improvements
I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift (2019-20)
Stephen
30/12/2019
30/12/2019
8 / 10
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Stephen of Irvine, who had a new Suzuki Swift Hatchback Special Editions (2019 - 2020) on 30/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
caught in traffic but he let me know exactly where he was
Overall Punctuality Comments
caught in traffic but he let me know exactly where he was
Cleanliness Comments
back window was a wee bit dirty.
Damage Comments
two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed
Dealer Service Comments
fairly quick and painless
Nissan X-Trail Station Wagon
Dan
16/12/2019
16/12/2019
10 / 10
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Dan of Halesowen, who had a new Nissan X-Trail Station Wagon on 16/12/2019
Overall: 10 / 10
Cleanliness Comments
He phoned me and asked where he could clean it.
Damage Comments
Only a little bit though and i was happy to accept once it have been documented
Overall Comments
Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate
Chris
23/12/2019
23/12/2019
10 / 10
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Chris of Hungerford, who had a new Skoda Kodiaq Estate on 23/12/2019
Overall: 10 / 10
Delivery Punctuality Comments
Early by 30mins
Overall Punctuality Comments
Early by 30mins
Cleanliness Comments
Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf Mk7
Steve
24/12/2019
24/12/2019
10 / 10
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Steve of Kings Cliffe, who had a new VW Golf Hatchback Mk7 on 24/12/2019
Overall: 10 / 10
Volkswagen Arteon
Steve
16/12/2019
16/12/2019
10 / 10
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Delivery Communication Comments
Steve of Sale, who had a new VW Arteon Fastback on 16/12/2019
Overall: 10 / 10
Delivery Communication Comments
The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.
Missing Comments
Warranty book
Improvements
Delivery went well, so little scope for improvement for me.
Volkswagen Golf Mk7
Jamie
23/12/2019
23/12/2019
10 / 10
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Delivery Communication Comments
Jamie of Ipswich, who had a new VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.
Delivery Punctuality Comments
Sure was, including a call before arrival
Overall Punctuality Comments
Sure was, including a call before arrival
Cleanliness Comments
As clean as could be
Damage Comments
Spotless, thankfully :)
Dealer Service Comments
Not much to add to this as no contact during the process
Overall Comments
Great service. Got a call with expected arrival time.
Delivery Communication Comments
Great service from you guys, response times very quick answering questions too.
Improvements
The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf Mk7
Stuart
23/12/2019
23/12/2019
10 / 10
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Stuart of Dunblane, who had a new VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Damage Comments
Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease
Dealer Service Comments
I have had no contact with the dealer
Improvements
Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate
Ali
23/12/2019
23/12/2019
8 / 10
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Ali of Reading, who had a new Skoda Karoq Estate on 23/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Overall Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Cleanliness Comments
Large bird poo on the car!
Improvements
Apart from being late it was fine!
Nissan Qashqai
Jamie
20/12/2019
20/12/2019
8 / 10
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Jamie of Greenhithe, who had a new Nissan Qashqai Hatchback on 20/12/2019
Overall: 8 / 10
Volkswagen T-Cross Estate
Thomas
17/12/2019
17/12/2019
8 / 10
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Thomas of London , who had a new VW T-Cross Estate on 17/12/2019
Overall: 8 / 10
Skoda Karoq Estate
Drew
17/12/2019
17/12/2019
6 / 10
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Drew of Liversedge, who had a new Skoda Karoq Estate on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Lovely chap. I gave him a lift to the train station after he’d dropped off the car.
Delivery Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Overall Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Damage Comments
Tiny chip, photos uploaded
Dealer Service Comments
Had no contact with them
Missing Comments
Think there’s supposed to be an umbrella under the seat, I can live without it though!
Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate
Mark
20/12/2019
20/12/2019
? / 10
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Volkswagen Golf Mk7
Chris
19/12/2019
19/12/2019
10 / 10
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Delivery Communication Comments
Chris of Great Yarmouth, who had a new VW Golf Hatchback Mk7 on 19/12/2019
Overall: 10 / 10
Delivery Person Comments
very good - helpful and friendly delivery man
Delivery Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Overall Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Cleanliness Comments
Very good
Overall Comments
Very Good
Delivery Communication Comments
Always prompt and very helpful communication throughout the transaction with lots of friendly banter????
Missing Comments
Charging cable which is being posted
Improvements
Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate
Sascha
16/12/2019
16/12/2019
8 / 10
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Sascha of High Wycombe, who had a new Mitsubishi Outlander Estate on 16/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived within the time they said and called me just before they arrived
Overall Punctuality Comments
Arrived within the time they said and called me just before they arrived
Cleanliness Comments
The back window was dirty. I assume this must have got dirty on the transporter?
Improvements
Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon
Katie
17/12/2019
17/12/2019
6 / 10
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Delivery Communication Comments
Katie of Edinburgh, who had a new Seat Leon Hatchback on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Seemed a really nice guy. No issues at all
Delivery Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Overall Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Cleanliness Comments
The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.
Dealer Service Comments
One unhelpful person, one helpful and perfectly pleasant driver
Overall Comments
Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.
Delivery Communication Comments
I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better
Improvements
A little more notice of time of delivery would have been nice
Hyundai Tucson Estate
Adam
18/12/2019
18/12/2019
8 / 10
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Adam of Wokingham, who had a new Hyundai Tucson Estate (2018 - 2021) on 18/12/2019
Overall: 8 / 10
Overall Comments
Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).
Improvements
All fine really
Seat Leon Estate (-2020)
James
18/12/2019
18/12/2019
8 / 10
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James of Southampton, who had a new Seat Leon Sport Tourer on 18/12/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.
Delivery Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Comments
Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!
Improvements
Text message from driver with rough ETA?
Mazda 3 Hatchback
Carol
14/12/2019
14/12/2019
? / 10
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Skoda Scala
Gary
13/12/2019
13/12/2019
8 / 10
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