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Peugeot 2008 Estate Pedro Guerreiro Fernandes
16/01/2019
8 / 10

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Pedro Guerreiro Fernandes of Reigate, who had a new Nera Black Peugeot 2008 Estate (2016 on) on 16/01/2019

Overall: 8 / 10

Improvements

nothing much to point out
Skoda Kodiaq Estate Joe Mosley
15/01/2019
8 / 10

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Joe Mosley of Fernhurst, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 15/01/2019

Overall: 8 / 10

Dealer Service Comments

If you include the notifications about late delivery....not quite so happy with the dealer.

Improvements

Not sure what you could have done, must be awkward when dealer delivers later than expected. Personally i prefer the no bullshit, straight up honest news so that i can plan accordingly. I appreciated getting an honest answer from Adrian and you guys have always been awesome about updating me. I got the car in the end and im happy with it.
Skoda Octavia Brian Watson
22/11/2018
6 / 10

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Brian Watson of Corbridge, who had a new Silver Skoda Octavia Hatchback (2017 on) on 22/11/2018

Overall: 6 / 10

Dealer Service Comments

Don't know who the dealer is it all went through the delivery company which may have contributed to the delay in the SatNav SD Card

Overall Comments

The SatNav SD card was missing and took a couple of weeks to arrive

Delivery Communication Comments

The time taken to sort out the SatNav SD card was longer than one might have hoped

Missing Comments

See above SatNav Sd Card

Improvements

Including the SatNav SD Card
Mazda CX-3 Doug Johnson
16/01/2019
10 / 10

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Doug Johnson of Margate, who had a new Eternal Blue Mazda CX-3 Hatchback (2018 on) on 16/01/2019

Overall: 10 / 10

Delivery Person Comments

Very personable and chatty, pleasant and easy going

Delivery Punctuality Comments

Delivered at time stated

Overall Punctuality Comments

Delivered at time stated

Overall Comments

Kept notified and arrived on time

Delivery Communication Comments

Informed every step of the way

Missing Comments

The car doesn’t seem to have a service history book

Improvements

Nothing
Mini Convertible Bruno Carrouche
16/01/2019
8 / 10

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Bruno Carrouche of Dunchurch, who had a new Chili Red Mini Convertible (2016 on) on 16/01/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy dekivered the car. Showed all feature to driver. Even let her take roof down in rain! (women thing...)
Mini Convertible Bruno Carrouche
16/01/2019
8 / 10

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Bruno Carrouche of Dunchurch, who had a new Midnight Black Mini Convertible (2016 on) on 16/01/2019

Overall: 8 / 10

Delivery Person Comments

Took time to explain all feature of the car! very pleased!

Delivery Communication Comments

Dealer sent forms on the day before of delivery....very late.
Mercedes E Class Coupe Andy Gowing
15/01/2019
8 / 10

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Andy Gowing of Manchester, who had a new White Mercedes E Class Diesel Coupe (2017 on) on 15/01/2019

Overall: 8 / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Average

Damage Comments

No

Overall Comments

Very good

Missing Comments

Previously with Mercedes there was mobile phone charging cables for IOS and android, not sure if this is standard?

Improvements

Earlier delivery and options to move the date for delivery
Suzuki Vitara Estate Rod Meggat
14/01/2019
8 / 10

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Rod Meggat of West Yorkshire, who had a new Cosmic Black Suzuki Vitara Estate (2018 on) on 14/01/2019

Overall: 8 / 10

Delivery Punctuality Comments

Contact call said delivery would be 09:30 from Southampton. Delivered at that time.

Overall Punctuality Comments

Contact call said delivery would be 09:30 from Southampton. Delivered at that time.

Cleanliness Comments

Internally was excellent. Exterior was consistent with the 372 miles travelled for delivery

Improvements

Picky but I suppose it could have been washed. However, delivery guy not familiar with location or facilities available
Skoda Octavia Estate Pete Zalick
11/01/2019
10 / 10

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Pete Zalick of Launceston, who had a new Energy Blue Skoda Octavia Estate (2017 on) on 11/01/2019

Overall: 10 / 10

Missing Comments

The delivery person didn't know if I had break down cover and the ice scrapper in the petrol cap was missing but he wasn't sure if it should have one
Citroen C3 Jeremy Stokes
14/01/2019
4 / 10

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Jeremy Stokes of Shepton Mallet , who had a new Cumulus Citroen C3 Hatchback (2016 on) on 14/01/2019

Overall: 4 / 10

Delivery Person Comments

OK I suppose, pleasant enough

Delivery Punctuality Comments

No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc

Overall Punctuality Comments

No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc

Cleanliness Comments

Inside immaculate outside filthy. Delivery driver said sorry

Dealer Service Comments

No communication with dealer

Overall Comments

Car dirty, no proper handover just gave me the keys and wanted to dash away

Improvements

A phone call first, a proper handover of the car and a clean car please
Nissan Qashqai Kamilg Stogowski
28/09/2018
10 / 10

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Kamilg Stogowski of Fort William, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 28/09/2018

Overall: 10 / 10

Skoda Octavia Martin Shaw
11/01/2019
8 / 10

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Martin Shaw of Bury St Edmunds, who had a new Energy blue Skoda Octavia Hatchback (2017 on) on 11/01/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant and helpful.

Delivery Punctuality Comments

Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am

Overall Punctuality Comments

Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am

Cleanliness Comments

Excellent condition and had been cleaned before delivery

Damage Comments

Side light/indicator misted, but has now cleared

Dealer Service Comments

After only 24 hrs everything seem to be good

Overall Comments

Asked for pm delivery but had to take extra time off work as it was delivered at 10am

Missing Comments

No wheel tools (stated on delivery note) but has a puncture kit. No service book, when delivered was told more paperwork from dealer later

Improvements

Other than delivery time, I had to make last minute arrangements to be home and take the day off work.
Mazda 6 Saloon Jim Kendall
11/01/2019
8 / 10

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Jim Kendall of Bristol, who had a new Jet Black Mazda MAZDA6 Saloon (2018 on) on 11/01/2019

Overall: 8 / 10

Cleanliness Comments

Inside spotless, but outside was dirty, which could have been from transporting, but needed to take it to a car wash.

Improvements

Just make sure outside of the car is clean prior to delivery
Volkswagen T-Roc Alan Antunes
11/01/2019
10 / 10

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Alan Antunes of Milton Keynes, who had a new Urano Grey VW T-Roc Hatchback (2017 on) on 11/01/2019

Overall: 10 / 10

Delivery Person Comments

Polite and friendly
Hyundai Tucson Estate Matt Gardiner
10/01/2019
8 / 10

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Matt Gardiner of Lincoln, who had a new Stellar Blue Hyundai Tucson Estate (2018 on) on 10/01/2019

Overall: 8 / 10

Delivery Person Comments

Excellent gentlemen. Smartly dressed and keen to show me what he could regarding the vehicle features.

Delivery Punctuality Comments

Before their estimate and with apologies it wasn't quicker due to traffic.

Overall Punctuality Comments

Before their estimate and with apologies it wasn't quicker due to traffic.

Dealer Service Comments

Prompt and efficient. They do like to slap their logo on their company logo and branding on the rear of the car. Seen it in the rear window before but never on the outer body surface (boot area). Seems a little tacky in my book. But then I like a nice clean vehicle. Then again I'm not a fan of dealers using vehicles customers are paying for either outright, PCP, PHC or other as means of advertising. I was tempted to remove them at least from the outer body.

Overall Comments

The delivery was on time and early. For a delivery company to send a driver alone on a long distance expecting the customer to provide onward arrangements to get there elsewhere seems poor. There was a possibility I may have been unable to in some circumstances.

Delivery Communication Comments

Excellent on the Ling side. A little rushed on the delivery company side. No communication on the day of arrival. The vehicle just turned up.

Improvements

Seems fine as a first time user of this website. I will undoubtedly be back for more.
Volkswagen Golf Ian Liddle
04/01/2019
10 / 10

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Ian Liddle of Leeds, who had a new Indium Grey VW Golf Hatchback (2017 on) on 04/01/2019

Overall: 10 / 10

Delivery Person Comments

Driver was very polite and friendly

Overall Comments

Delivery was early, called before delivering
Honda CR-V Estate
10/01/2019
8 / 10

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of , who had a new black Honda CR-V Estate (2018 on) on 10/01/2019

Overall: 8 / 10

Delivery Person Comments

No comments

Delivery Punctuality Comments

No actual time for delivery was given but came AM on day of delivery which was good.

Overall Punctuality Comments

No actual time for delivery was given but came AM on day of delivery which was good.

Cleanliness Comments

As the car was driven from Bolton the outside of the car was a little dirty from the journey.

Damage Comments

No damage!

Dealer Service Comments

Can not really comment as had no contact with supplying dealer

Improvements

Nothing all went well
Ford Kuga Estate Steph Millner
04/01/2019
6 / 10

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Steph Millner of Wollaston, who had a new Shadow Black Ford Kuga Estate (2016 on) on 04/01/2019

Overall: 6 / 10

Cleanliness Comments

I've sent pictures and a further detailed message. But there were some dirt marks and oily residue left on the inside consoles and doors.

Improvements

Delivery was fine, it was a little later than originally said, but this didn't cause an issue for me on the day.
Citroen C3 David Thomas
08/01/2019
8 / 10

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David Thomas of Great Malvern , who had a new Silver Citroen C3 Hatchback (2016 on) on 08/01/2019

Overall: 8 / 10

Delivery Punctuality Comments

Early delivery but time not stated in advance.

Overall Punctuality Comments

Early delivery but time not stated in advance.

Overall Comments

No real issues but could have advised me of delivery time.

Improvements

Clear delivery time window.
Mercedes A Class Zumo Zumeris
07/01/2019
10 / 10

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Zumo Zumeris of Stevenage, who had a new Polar White Mercedes A Class Diesel Hatchback (2018 on) on 07/01/2019

Overall: 10 / 10

Delivery Person Comments

great attitude and polite !

Delivery Punctuality Comments

spot on

Overall Punctuality Comments

spot on

Cleanliness Comments

very clean-perfect

Damage Comments

nc

Dealer Service Comments

gave me every detail about delivery and lease details

Overall Comments

Fantastic service and good info given on all controls of the vehicle

Delivery Communication Comments

communication was spot on from the dealer and as always 5 stars from Ling !

Improvements

None-the best ive had over 20 years of lease/company cars......better than BMW !
Honda HR-V (2015-18) Sophie Mulvana
04/01/2019
8 / 10

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Sophie Mulvana of Peterborough, who had a new Crystal Black Honda HR-V Hatchback (2015 - 2018) on 04/01/2019

Overall: 8 / 10

Delivery Person Comments

He was a very lovely and kind man....he also smelt okay!

Delivery Punctuality Comments

He said he would arrive at 11 and it was about 11.

Overall Punctuality Comments

He said he would arrive at 11 and it was about 11.

Cleanliness Comments

Apparently they are not allowed to clean them so it was quite Grimsby from being stored not the road dirt.

Overall Comments

Really organised. I was contacted the night before and told when the car would arrive.

Delivery Communication Comments

Always updated about the delivery being on target then told when it would come and it did come at that time.

Improvements

Nothing
Citroen C3 Gareth Ruddle
04/01/2019
10 / 10

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Gareth Ruddle of NORTH SHIELDS, who had a new Nera Black Citroen C3 Hatchback (2016 on) on 04/01/2019

Overall: 10 / 10

Improvements

An indication of time of delivery not just day, even if just am/pm
Skoda Kodiaq Estate Andy Hawkin
31/12/2018
10 / 10

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Andy Hawkin of Leeds, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 31/12/2018

Overall: 10 / 10

Delivery Person Comments

Very nice guy, happy to spend time going through things.

Improvements

No
Renault Captur
21/12/2018
8 / 10

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of , who had a new Mercury Renault Captur Hatchback (2017 on) on 21/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

However I didn't get a 1 hour warning of the car's arrival time, they just turned up.

Overall Punctuality Comments

However I didn't get a 1 hour warning of the car's arrival time, they just turned up.

Improvements

I could have had some notice of their arrival but other than that, it was all fine.
Lexus NX Estate Alex Gibson
21/12/2018
8 / 10

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Alex Gibson of Glenrothes, who had a new Mesa Red Lexus NX Estate (2017 on) on 21/12/2018

Overall: 8 / 10

Damage Comments

As I have previously communicated the only issue is the interior should be ochre not black. Let's see what the dealer comes back with.
Volkswagen Touareg Estate Steve Kirk
21/12/2018
10 / 10

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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018

Overall: 10 / 10

Delivery Person Comments

Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.

Cleanliness Comments

Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.

Missing Comments

No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.

Improvements

a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Volkswagen Touareg Estate Steve Kirk
21/12/2018
10 / 10

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Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018

Overall: 10 / 10

Delivery Person Comments

Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.

Cleanliness Comments

Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.

Missing Comments

No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.

Improvements

a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Skoda Octavia Derick Wilkins
19/12/2018
10 / 10

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Derick Wilkins of Congerstone, Nuneaton, who had a new white Skoda Octavia Hatchback (2017 on) on 19/12/2018

Overall: 10 / 10

Improvements

Delighted with delivery
Volvo V90 Estate Alison Marlow
20/12/2018
8 / 10

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Alison Marlow of Northampton, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 20/12/2018

Overall: 8 / 10

Delivery Person Comments

Good driver and didn't rush me even though he had another two jobs

Delivery Punctuality Comments

Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice

Overall Punctuality Comments

Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice

Cleanliness Comments

Driver jetwashed it locally before delivery so was pretty good considering the weather

Damage Comments

Not a mark on the car

Dealer Service Comments

Have spoken to dealer since delivery and very responsive to my queries

Overall Comments

Would have preferred it arrived in daylight

Improvements

Bottle of prosecco in the glovebox?
Audi A3 Sportback Davina Mclean
21/12/2018
10 / 10

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Davina Mclean of Glasgow , who had a new Brilliant Black Audi A3 Sportback (2016 on) on 21/12/2018

Overall: 10 / 10

Mazda CX-5 Estate Billy Watson
20/12/2018
6 / 10

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Billy Watson of Glasgow, who had a new White Mazda CX-5 Estate (2017 on) on 20/12/2018

Overall: 6 / 10

Delivery Communication Comments

Message from Lings said delivery would be lunchtime / early afternoon - delivery arrived at 9,00am with no prior call ahead as agredd
Mitsubishi Outlander Estate Allister Stevenson
19/12/2018
8 / 10

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Allister Stevenson of Malvern, who had a new Atlantic Grey Mitsubishi Outlander Estate (2018 on) on 19/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

He was a little after the expected time but not his fault due to accident on the M5.

Overall Punctuality Comments

He was a little after the expected time but not his fault due to accident on the M5.

Damage Comments

It was marked on the delivery sheet before the driver left. 2 small stone chips; 1 on the nearside rear bumper between the lights and the rear wheel and one on the leading edge of the drivers door.
Seat Ibiza Alastair Benn
18/12/2018
8 / 10

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Alastair Benn of Putney, who had a new Urban Silver Seat Ibiza Hatchback (2017 on) on 18/12/2018

Overall: 8 / 10

Delivery Punctuality Comments

I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.

Overall Punctuality Comments

I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.

Damage Comments

Other than the fault with the CDU

Overall Comments

Annoying that the CDU didn't work at the point of delivery. Fortunately resetting the fuse fixed this but I would have expected it to be picked up pre-delivery.

Improvements

Clarity on delivery time and resolution of the fault with the CDU.
Mercedes GLC Estate Graeme Bryce
13/12/2018
8 / 10

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Graeme Bryce of Wirral, who had a new Obsidian Black Mercedes GLC Estate Special Edition (2018 on) on 13/12/2018

Overall: 8 / 10

BMW X3 Estate Jon Thewlis
14/12/2018
8 / 10

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Jon Thewlis of , who had a new Black Sapphire BMW X3 Diesel Estate (2017 on) on 14/12/2018

Overall: 8 / 10

Delivery Person Comments

Nice, efficient chap. Very polite. Had other jobs to do but gave me time to properly review the paperwork and what I was signing off against.

Cleanliness Comments

Had clearly been cleaned before delivery but there was a bit of unavoidable grime on the car from the 200+ mile trip on a car transporter.

Dealer Service Comments

No direct contact with the dealer so hard to say anything other than good.

Overall Comments

Arrived at 09:30 on the planned delivery date however a bit of contact a day or two beforehand would have been appreciated.

Improvements

A bit more comms to confirm delivery - felt like I had to chase and didn't get any real confirmation until the driver rang me about 30 mins before delivery.
Renault Clio Brandon Boniface
14/12/2018
10 / 10

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Brandon Boniface of Redditch, who had a new Black Renault Clio Hatchback (2016 on) on 14/12/2018

Overall: 10 / 10

BMW 2 Series Coupe Jenice Forde
14/12/2018
10 / 10

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Jenice Forde of Ashby De La Zouch, who had a new Black Sapphire BMW 2 Series Coupe (2017 on) on 14/12/2018

Overall: 10 / 10

Improvements

Dont have the car manual book or warranty book or a copy of the delivery form, but otherwise was very good.
Mercedes E Class Estate Paul Deaton
13/12/2018
8 / 10

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Paul Deaton of Nottingham, who had a new Obsidian Black Mercedes E Class Estate (2018 on) on 13/12/2018

Overall: 8 / 10

Mercedes E Class Estate Andy Copestake
11/12/2018
10 / 10

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Andy Copestake of Swindon, who had a new Cavansite blue Mercedes E Class Diesel Estate (2016 on) on 11/12/2018

Overall: 10 / 10

Delivery Person Comments

Really nice person. Happy to help

Delivery Punctuality Comments

All on time. Phoned evening before to confirm time

Overall Punctuality Comments

All on time. Phoned evening before to confirm time

Cleanliness Comments

Showroom condition

Overall Comments

Came on time. Car was cleaned just before delivery. All very efficient

Delivery Communication Comments

Brilliant service all round - thank you

Improvements

Can't think of anything
Seat Arona Lynne Thomas
29/11/2018
8 / 10

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Lynne Thomas of Invergowrie, who had a new Silver Seat Arona Diesel Hatchback (2017 on) on 29/11/2018

Overall: 8 / 10

Delivery Punctuality Comments

A time scale would have been better

Overall Punctuality Comments

A time scale would have been better
Hyundai i10
07/12/2018
6 / 10

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of , who had a new Phantom black Hyundai i10 Hatchback (2017 on) on 07/12/2018

Overall: 6 / 10

Delivery Person Comments

I didn't personally get to meet the chap, he was pleasant on the phone when we spoke and my partner didn't say anything bad about him so he must've been alright.

Delivery Punctuality Comments

Details given in question one about punctuality

Overall Punctuality Comments

Details given in question one about punctuality

Cleanliness Comments

Car was clean and the driver used the shoe sheet under his feet in the drivers side

Damage Comments

No damage could be seen on the night of delivery and nothing when checked in the morning either

Overall Comments

Driver was delayed and arrangements had to be made for my partner to come home as I had to go out to an event which was pre arranged and couldn't wait in any longer. The driver Clive did keep me informed but only when it was the time he'd previously stated the car would arrive. Example: Original delivery slot 9-12 Call time 9:46 Clive called and advised they would be with me 15:00-15:30 Call time 15:14 Clive called to say they'd been delayed and would be with me 18:00-18:30 Call time 18:45 Clive called to tell me he'd been delayed further and would be with me 19:30-19:45

Delivery Communication Comments

Details of conversations given in question 1

Improvements

I know delays occur but being kept informed before the time for delivery had arrived would have been better
Volvo V90 Estate Marshall Chapman
11/12/2018
10 / 10

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Marshall Chapman of Sutton On Sea, Lincolnshire, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 11/12/2018

Overall: 10 / 10

Delivery Person Comments

Very helpful fella!

Improvements

It was no problem at all v smooth!
Volkswagen Tiguan Estate Gareth Morgan
10/12/2018
10 / 10

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Gareth Morgan of Cardiff, who had a new Deep Black Metallic VW Tiguan Diesel Estate (2016 on) on 10/12/2018

Overall: 10 / 10

Overall Comments

The car was clean, the delivery driver was friendly and helpful.
Ford Focus Lee Mcgill
10/12/2018
8 / 10

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Lee Mcgill of Gateshead, who had a new Silver Ford Focus Hatchback (2018 on) on 10/12/2018

Overall: 8 / 10

Dealer Service Comments

There was a mistake with the colour of the car I’d initially applied for. I then had to change to a colour I was less keen on

Improvements

Given a time for delivery or an hours notice when the car would be delivered
Skoda Octavia Estate James Wadham
28/11/2018
10 / 10

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James Wadham of Newton Abbot, who had a new Black Skoda Octavia Estate (2017 on) on 28/11/2018

Overall: 10 / 10

Delivery Person Comments

Very good. They had the time to show us around the car and explain all the buttons.

Overall Comments

Very good communication prior to delivery and arrived on time

Missing Comments

There was no service book but I think this is now electronic??
Kia Optima Estate David Jarrom
30/11/2018
8 / 10

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David Jarrom of Cardiff, who had a new Midnight black Kia Optima Diesel Sportswagon (2018 on) on 30/11/2018

Overall: 8 / 10

Delivery Punctuality Comments

Delivery time arranged by phone the day before delivery.

Overall Punctuality Comments

Delivery time arranged by phone the day before delivery.

Improvements

nothing
Seat Ateca Estate Kerry McClelland
03/12/2018
8 / 10

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Kerry McClelland of Loughborough, who had a new Black Magic Seat Ateca Diesel Estate (2016 on) on 03/12/2018

Overall: 8 / 10

Cleanliness Comments

It had been driven to me on a rainy day down the motorway.

Missing Comments

he took the deleivery note but i took a picture
Volvo V60 Estate Peter Lin
05/12/2018
8 / 10

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Peter Lin of Malmesbury, who had a new Ice White Volvo V60 Sportswagon (2019 on) on 05/12/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Good

Improvements

Igood enough
Seat Leon Estate Mark Brown
05/12/2018
8 / 10

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Mark Brown of Gillingham, who had a new Mediterranean Blue Seat Leon Sport Tourer (2016 on) on 05/12/2018

Overall: 8 / 10

Delivery Person Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. Very nice guy, very pleasant.

Delivery Punctuality Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.

Overall Punctuality Comments

Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.

Cleanliness Comments

Unfortunately the car was a little dirty but I guess that was to be expected having been driven down from Sheffield in the morning, on a very wet and miserable day.

Damage Comments

No damage :)

Dealer Service Comments

Very happy with the delivery process. From start to finish, all went like clockwork.

Overall Comments

Very happy with the delivery process. From start to finish, all went like clockwork (unlike getting the damn car from the manufacturer to the dealer !!)

Delivery Communication Comments

Very happy with the delivery process. From start to finish, all went like clockwork.

Missing Comments

Just lacking a copy of the delivery form? Not sure whether I was due to get one anyway?

Improvements

Nothing else for me to add. All good.
Citroen C3 Aircross Dawn Hand
05/12/2018
10 / 10

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Dawn Hand of Crewe, who had a new Cosmic Silver Citroen C3 Aircross Hatchback (2017 on) on 05/12/2018

Overall: 10 / 10

Delivery Person Comments

Very helpful and a very nice man, infact he smelled great

Delivery Punctuality Comments

Ge said 8am and he was there at exactly 8am

Overall Punctuality Comments

Ge said 8am and he was there at exactly 8am

Overall Comments

Brilliant

Delivery Communication Comments

called the day before
Jaguar E-Pace Estate Lynne Hayes
30/11/2018
8 / 10

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Lynne Hayes of Ongar, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 30/11/2018

Overall: 8 / 10

Delivery Person Comments

Very pleasant and thorough
Volkswagen Golf Jules Banks
05/06/2018
10 / 10

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Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback (2017 on) on 05/06/2018

Overall: 10 / 10

Ford Fiesta Sharon Kidd
03/12/2018
8 / 10

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Sharon Kidd of Forfar, who had a new Black Ford Fiesta Hatchback (2017 on) on 03/12/2018

Overall: 8 / 10

Delivery Person Comments

Fred was friendly, helpful and very professional.

Delivery Punctuality Comments

The car was delivered at 8 am. Fantastic!

Overall Punctuality Comments

The car was delivered at 8 am. Fantastic!

Cleanliness Comments

Fred took the car to be washed before it was delivered to me so it arrived nice and shiny.

Damage Comments

Just a few small scratches on the bonnet and bumper at the back. I think just from being driven up to be delivered. Don’t think that could have been avoided especially at this time of year.

Dealer Service Comments

I’m being harsh here. Only issue was the registration.

Overall Comments

Delivered on my preferred date. A bit of confusion regarding the registration and was only made aware of this when the driver went to collect my car to deliver it. They did however phone me on the Saturday after I requested to help resolve the issue.

Delivery Communication Comments

Very Good communication from you and the delivery man. The dealer could have been a bit more organised in letting me know about the change of registration.

Missing Comments

The owners manual is there but no service book. I took a photo of the delivery form.

Improvements

Nothing. Spot on as usual Ling!
Hyundai i10 Dan Saxton
29/11/2018
4 / 10

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Dan Saxton of Pontyclun, who had a new Phantom Black Hyundai i10 Hatchback (2017 on) on 29/11/2018

Overall: 4 / 10

Delivery Person Comments

The man who arrived was lovely... no problems with him personally.

Delivery Punctuality Comments

See above.

Overall Punctuality Comments

See above.

Cleanliness Comments

Car was clean enough - it was a rotten day so it was a bit muddy from the motorway but completely acceptable given the weather!

Damage Comments

The car looked as beautiful as any Hyundai i10 could.

Dealer Service Comments

Not sure what else I can comment on other than the delivery - the car works though, so YAY for that.

Overall Comments

Delivery booked for 8am to 1pm. Rec'd phone call at 12.44pm from the driver saying he would be with me between 3.30pm and 4pm. Was later advised (by your team) that they wouldn't make it at all that day. Delivery was re-booked for 17th December but a different driver turned up unannounced the next morning. Worst part of the process!

Delivery Communication Comments

You were good. The dealer was pants.

Missing Comments

There weren't any floor mats, but I've never had a lease car before so I'm not sure if there usually are or not.

Improvements

Delivery was a farce, but not your fault.
Ford Kuga Estate Milo Michalik
03/12/2018
8 / 10

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Milo Michalik of Henley On Thames, who had a new Chrome Blue Ford Kuga Estate (2016 on) on 03/12/2018

Overall: 8 / 10

Delivery Person Comments

He didn't seem to care much. He didn't show me a delivery note, I found later in the car. He forgot to give me keys, I had to chase him.

Cleanliness Comments

The boot could be hoovered.

Missing Comments

Nothing that comes to my mind

Improvements

The delivery man could be more focused on his job
Citroen C3 Aircross Sam Langdon
03/12/2018
8 / 10

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Sam Langdon of Milton Keynes , who had a new Cosmic Silver Citroen C3 Aircross Hatchback (2017 on) on 03/12/2018

Overall: 8 / 10

Improvements

Given a time slot of delivery
Seat Arona Lauren Needham
09/11/2018
8 / 10

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Lauren Needham of Huddersfield, who had a new Desire Red Seat Arona Hatchback (2017 on) on 09/11/2018

Overall: 8 / 10

Nissan Qashqai Clare Neale
30/11/2018
10 / 10

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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018

Overall: 10 / 10

Delivery Person Comments

very polite and professional

Delivery Punctuality Comments

0745 delivery

Overall Punctuality Comments

0745 delivery

Cleanliness Comments

clean

Overall Comments

arrived at 7.45 am which was great for me

Missing Comments

CAR Matts
Volkswagen Golf Dave Milligan
16/11/2018
6 / 10

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Dave Milligan of Sunderland, who had a new White VW Golf Diesel Hatchback (2017 on) on 16/11/2018

Overall: 6 / 10

Delivery Person Comments

the guy was in such a hurry to get away

Cleanliness Comments

delivered on a wet morning

Improvements

its a car, it was delivered. Free cup cake next time
Audi A1 Sportback (2014-18) Samantha Samuel
22/11/2018
8 / 10

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Samantha Samuel of Glasgow, who had a new White Audi A1 Sportback (2014 - 2018) on 22/11/2018

Overall: 8 / 10

Improvements

I asked a few times for the car registration so I could insure the car but I never got it from yourselves. I actually got it from the guy who delivered it.Just as well because the transporter could not get in my street so he had to park half a mile away and I had to drive it back myself.
BMW 4 Series Gran Coupe Carl Leavy
27/11/2018
6 / 10

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Carl Leavy of Gloucester, who had a new White BMW 4 Series Gran Coupe (2014 on) on 27/11/2018

Overall: 6 / 10

Delivery Person Comments

Handover and paperwork by the driver was professional and efficient

Delivery Punctuality Comments

Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine. This was the worst part just not knowing when it would arrive it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even

Overall Punctuality Comments

Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine. This was the worst part just not knowing when it would arrive it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even

Damage Comments

None that I could see but it was difficult to have a detailed look as it was raining heavily the driver did not this on the paperwork Still not had chance to have a good look as I've not seen the car in daylight since!

Dealer Service Comments

As you know we were expecting a 68 plate car not a four month old 18 plate car I feel we were stitched up by the dealer Very disappointed :-(

Overall Comments

Delivery was fine

Delivery Communication Comments

Good communication from lings poor communication from the dealer

Missing Comments

Not sure about warranty book will have to check

Improvements

For me it was just delivery communication from the dealer
Ford Kuga Estate Jon Cherry
28/11/2018
6 / 10

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Jon Cherry of Tempsford, who had a new Chrome Blue Ford Kuga Estate (2016 on) on 28/11/2018

Overall: 6 / 10

Cleanliness Comments

Interior had a few scuffs and the exterior was dirty from the winter roads (not much you can do about that though!)

Improvements

Nothing really to improve.
Ford Kuga Estate Lisa Wright
23/11/2018
4 / 10

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Lisa Wright of Norwich, who had a new Black Ford Kuga Diesel Estate (2016 on) on 23/11/2018

Overall: 4 / 10

Delivery Person Comments

Ok, nothing amazing. We had to call for his taxi to collect him.

Delivery Punctuality Comments

We asked for after 1pm and it was (5pm)

Overall Punctuality Comments

We asked for after 1pm and it was (5pm)

Cleanliness Comments

Please see above comments. I had to clean it myself on the Saturday a day after delvery

Overall Comments

We knew the car would be driven to us but it had loads of hand print marks/smears over it, inside of the windscreen hadn't been cleaned. There was an empty Macd's cup and rubbish under the passenger seat. The dealership was in Leicester I believe and the car had 180 miles on when delivered - Norwich to Leicester is less than 180 miles...

Delivery Communication Comments

Ling great, dealer we heard nothing from at all
Seat Leon Will Rye
20/11/2018
8 / 10

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Will Rye of Winchester, who had a new Magnetic Grey Seat Leon Hatchback (2016 on) on 20/11/2018

Overall: 8 / 10

Delivery Person Comments

Very polite, offered to run me through everything and immediately gave me key & spare.

Delivery Punctuality Comments

Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.

Overall Punctuality Comments

Text received at 7.30am to let me know she'd be there at 9.30 - arrived at 10 because she opted to pull over and rest.

Cleanliness Comments

Expected worse but the car looked like it hadn't been driven the distance. There was some grease or similar underneath the bottom of passenger window seal.

Dealer Service Comments

Zero communication regarding major changes to the car from order to delivery. Not sure whether I should have expected that from leasing or not but I had to find these changes out myself via forums. Different engine, gearbox, badging, dashboard etc

Improvements

Nothing - delivery was smooth :)
Nissan Qashqai
23/11/2018
8 / 10

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of , who had a new Gun Metallic Nissan Qashqai Hatchback (2017 on) on 23/11/2018

Overall: 8 / 10

Cleanliness Comments

Obviously would have been better if it hadn't been driven form the dealers.

Dealer Service Comments

Never really heard from them, should I have done?

Overall Comments

Nice guy. Rang 30 minutes before delivery.

Improvements

Deliver it on a truck, so it wasn't driven.
Audi A6 Estate
27/11/2018
8 / 10

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of , who had a new Brilliant Black Audi A6 Diesel Avant (2018 on) on 27/11/2018

Overall: 8 / 10

Delivery Person Comments

Polite & knowledgeable

Delivery Punctuality Comments

Delivery was supposed to be between 0900 & 1300. He arrived at 1730

Overall Punctuality Comments

Delivery was supposed to be between 0900 & 1300. He arrived at 1730

Cleanliness Comments

Very good inside but was not cleaned outside. Irt was late and raining in any case

Dealer Service Comments

Didn't really engage with the dealer

Overall Comments

Delivered on the day no damage to the car

Improvements

Arrived on time
Citroen Grand C4 Spacetourer Estate Keith Kelsey
23/11/2018
8 / 10

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Keith Kelsey of Crowborough, who had a new Blue Citroen Grand C4 Spacetourer Diesel Estate (2018 on) on 23/11/2018

Overall: 8 / 10

Dealer Service Comments

The delivery driver texted and called me today (26/11/18) to apologise as he hadn't paid the Dartford crossing toll charge so I will be getting a penalty notice which I then have to send them a code to pay it! They could have supplied a delivery form indicating exactly what was being delivered.
Volkswagen Touran Estate Howard Hardy
26/11/2018
10 / 10

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Howard Hardy of Stalybridge, who had a new Special solid - white VW Touran Diesel Estate (2015 on) on 26/11/2018

Overall: 10 / 10

Improvements

Delivery was perfect
Volkswagen Golf Martin Maloney
26/11/2018
8 / 10

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Martin Maloney of London, who had a new Indium Grey VW Golf Diesel Hatchback (2017 on) on 26/11/2018

Overall: 8 / 10

BMW i3
09/11/2018
10 / 10

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of , who had a new Capparis White BMW i3 Hatchback (2017 on) on 09/11/2018

Overall: 10 / 10

Delivery Punctuality Comments

He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).

Overall Punctuality Comments

He arrived THE VERY MINUTE he said (7am, all the way from Sunderland).

Dealer Service Comments

I've not had any dealings with the dealer - but the free cable makes me think good things about them.

Missing Comments

In fact, they threw in an extra charging cable (around £150) and some mats.
Volkswagen Polo Shelley Lindfield
19/11/2018
10 / 10

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Shelley Lindfield of Colwyn Bay, who had a new Pure White VW Polo Hatchback (2018 on) on 19/11/2018

Overall: 10 / 10

Skoda Karoq Estate Dirk Russell
23/11/2018
8 / 10

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Dirk Russell of Winchester, who had a new Quartz Grey Skoda Karoq Diesel Estate (2017 on) on 23/11/2018

Overall: 8 / 10

Volvo XC90 Estate Jamie Maitland
21/11/2018
8 / 10

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Jamie Maitland of Chorley, who had a new Bursting Blue Volvo XC90 Diesel Estate (2015 on) on 21/11/2018

Overall: 8 / 10

Cleanliness Comments

Some foot print marks on both driver and passenger side, car also had some dirty marks on outside

Improvements

Car could have been spotless on arrival, also in an ideal world wouldn’t have been driven for 200 milea
Seat Arona Paula Houston
20/11/2018
6 / 10

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Paula Houston of Westhill, who had a new Desire Red Seat Arona Hatchback (2017 on) on 20/11/2018

Overall: 6 / 10

Delivery Person Comments

Very sweet smelling - I don’t really how else to comment on body odour ....!

Delivery Punctuality Comments

Notice was given by driver of when he was arriving on the day

Overall Punctuality Comments

Notice was given by driver of when he was arriving on the day

Damage Comments

Although delivered in rain and still raining so paintwork hasn’t yet been properly viewed without raindrops

Dealer Service Comments

Order not fulfilled in relation to colour and two month wait (despite the loan car given) was inconvenient as I had to schedule three collection and delivery days from work instead of one and still do not have first choice colour is vehicle - orange and grey - even though the red was offered as the quickest alternative when the September delivery date was missed. The loan cars were appreciated however once the order error had been communicated to me.

Overall Comments

Not delivery drivers fault but only quarter tank of fuel despite broker advising the car mats and a fuel tank of petrol would be provided as regards goodwill gesture towards problems with order. Also front passenger car mat does not fit footwell as mats are not Arona mats

Delivery Communication Comments

However, communication direct from dealer could have been better regarding terms and conditions surrounding the loaned hire car (£1000 insurance excess etc) and the legal status/written contractual evidence of the delear’s contribution in relation to the finance agreement initial payment arrangements

Missing Comments

Apart from a fitting front passenger car mat and full tank of petrol as mentioned above, not sure what any warranty book would look like or whether every new car has one....there doesn’t seem to be one separate from the handbook

Improvements

Communicated with delivery driver that I should have been given a full tank of petrol and not a quarter tank at the very least as the promised goodwill gesture for all yeh inconvenience.
Volvo XC90 Estate Stuart Cartwright
17/11/2018
10 / 10

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Stuart Cartwright of Bolton, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 17/11/2018

Overall: 10 / 10

Delivery Person Comments

I collected the car at the dealership. I could not find fault with the presentation of the dealer or the premises.

Delivery Punctuality Comments

A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.

Overall Punctuality Comments

A member of staff was waiting for me to arrive and the handover process began immediately. The car is complex and they spent time explaining how the car operated.

Dealer Service Comments

Despite having ordered the wrong interior colour, the dealer did everything possibe to remedy the situation. Not least providing a courtesy car whilst waiting for a new car to be ordered and delivered. On reflection, the dealer experience was excellent.

Overall Comments

Excellent. I collected the car from the dealership who were faultless.

Delivery Communication Comments

Can't find any faults.

Improvements

Nothing :)
Hyundai Ioniq Jeff Arthur
15/11/2018
8 / 10

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Jeff Arthur of Mansfield, who had a new Phantom Black Hyundai Ioniq Hatchback (2016 on) on 15/11/2018

Overall: 8 / 10

Cleanliness Comments

couple of shoe scrapes on drivers door pocket, rest immaculate

Damage Comments

tiny, tiny hardly there at all scratch on door sill

Improvements

free beer
Kia Sportage Estate Elaine Dyer
14/11/2018
8 / 10

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Elaine Dyer of Silverstone, who had a new Infra Red Kia Sportage Diesel Estate (2018 on) on 14/11/2018

Overall: 8 / 10

Cleanliness Comments

It was a long drive from Durham, but the driver stopped and gave it a clean on the way. Some dirt on the carpet on both sides of the front, indicating there may have been a passenger in the car but that's far from certain. Generally fine

Dealer Service Comments

I had no contact with the dealer

Improvements

Nothing
Alfa Romeo Stelvio Estate Stewart Galloway
15/11/2018
8 / 10

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Stewart Galloway of Ryton, who had a new Red Alfa Romeo Stelvio Estate Special Edition (2017 on) on 15/11/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly and helpful

Delivery Punctuality Comments

Arrived earlier than expected

Overall Punctuality Comments

Arrived earlier than expected

Cleanliness Comments

Would have been very good but having been driven for 187miles was not as clean as it should have been

Delivery Communication Comments

Good communication from ling and team pretty poor from dealer as had no contact not even an eta call

Improvements

Delivered via a trailer would be better for cleaness and that new car feel
Skoda Superb Mark Granger
14/11/2018
8 / 10

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Mark Granger of Wincanton, who had a new Energy Blue Skoda Superb Hatchback (2015 on) on 14/11/2018

Overall: 8 / 10

Missing Comments

No floor mats.
Skoda Octavia Estate Stu Johnson
08/11/2018
8 / 10

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Stu Johnson of Staplehurst, who had a new Quartz Grey Skoda Octavia Estate (2017 on) on 08/11/2018

Overall: 8 / 10

Dealer Service Comments

No communication from them but personally I didn't need anything from them as you did that...

Improvements

Free sweets
Seat Arona Gayna Deacon
12/11/2018
8 / 10

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Gayna Deacon of Pickering, who had a new Urban Silver Seat Arona Hatchback (2017 on) on 12/11/2018

Overall: 8 / 10

Delivery Person Comments

Very professional. Knew his stuff.

Delivery Punctuality Comments

Arrived very close to ETA.

Overall Punctuality Comments

Arrived very close to ETA.

Damage Comments

Some small marks to the paintwork on the front right driver side of the vehicle.

Overall Comments

On time and called ahead to advise of an ETA.

Delivery Communication Comments

Can't fault the communication and customer service.

Missing Comments

There isn't a separate service log - maybe Seat don't produce such a booklet?
Skoda Karoq Estate Ant Melia
08/11/2018
6 / 10

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Ant Melia of Malvern, who had a new Business Grey Skoda Karoq Diesel Estate (2017 on) on 08/11/2018

Overall: 6 / 10

Delivery Person Comments

Pleasant but was difficult to understand. Mumbled.

Delivery Punctuality Comments

As above.

Overall Punctuality Comments

As above.

Cleanliness Comments

No issues.

Damage Comments

Was delivered in the dark and rain.

Dealer Service Comments

Although the wrong colour, sent items as a gesture.

Overall Comments

Turned up more than 4 hours outside the planned window

Delivery Communication Comments

Little bit of chasing to form up a date and time.

Improvements

Delivery on time and daylight.
Mercedes E Class Estate Ian Rowley
09/11/2018
10 / 10

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Ian Rowley of Stoke On Trent, who had a new Selenite Grey Mercedes E Class Diesel Estate (2016 on) on 09/11/2018

Overall: 10 / 10

Missing Comments

Electronic Delivery
Skoda Karoq Estate Debs Mills
09/11/2018
8 / 10

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Debs Mills of Caerphilly, who had a new Solid White Skoda Karoq Diesel Estate (2017 on) on 09/11/2018

Overall: 8 / 10

Volvo XC40 Estate Chris Wright
08/11/2018
10 / 10

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Chris Wright of Shrewsbury, who had a new Osmium Grey Volvo XC40 Estate (2018 on) on 08/11/2018

Overall: 10 / 10

Overall Comments

Delivered on time by a very polite and helpful Michael. He showed me the controls and other aspects of the car. Good man!

Improvements

Nothing
Volkswagen Golf Lou Lightley
07/11/2018
8 / 10

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Lou Lightley of Bedlington, who had a new Urano Grey VW Golf Hatchback (2017 on) on 07/11/2018

Overall: 8 / 10

Delivery Person Comments

Excellent absolutely spot on very friendly and helpful

Delivery Punctuality Comments

Expected at 1pm didn’t arrive till 4.30

Overall Punctuality Comments

Expected at 1pm didn’t arrive till 4.30

Cleanliness Comments

Inside immaculate few splashes/dust marks to exterior due to bad weather conditions

Overall Comments

Would have been better but unfortunately delay in car arriving due to breakdown of delivery vehicle

Improvements

Nothing my only issue has been delay in getting previous lease vehicle collected to coincide with new vehicles delivery
Seat Arona Abigail Kirk
05/11/2018
6 / 10

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Abigail Kirk of Telford, who had a new Nevada White Seat Arona Hatchback (2017 on) on 05/11/2018

Overall: 6 / 10

Delivery Punctuality Comments

Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated

Overall Punctuality Comments

Not delivered on the day agreed. However on the re-arranged day the delivery driver called in advance and arrived within 15 minutes of the time he estimated

Damage Comments

One small chip. Noted on the delivery driver's notepad.

Dealer Service Comments

AS above

Overall Comments

The car was due to be delivered on 26th October 2018. Despite having taken the day off work the delivery did not take place and Ling Cars were not advised of this until approximately 4.45 pm. Furthermore as an apology the dealer advised the car would be delivered with a full tank of fuel. This did not happen. The delivery driver showed me their instruction and there was no instruction for this to happen. Fortunately, the dealership have to make amends sent a hamper,

Delivery Communication Comments

Ling Cars were excellent

Missing Comments

Warranty book/service history book

Improvements

Deliver on the day agreed.
Ford Kuga Estate Emma Mitchell
06/11/2018
10 / 10

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Emma Mitchell of Cheshunt Herts, who had a new Magnetic Ford Kuga Estate (2016 on) on 06/11/2018

Overall: 10 / 10

Damage Comments

Small scratch
Jaguar XF Saloon Jeff Carson
05/11/2018
8 / 10

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Jeff Carson of Hemel Hempstead, who had a new Santorini Black Jaguar XF Saloon (2015 on) on 05/11/2018

Overall: 8 / 10

Overall Comments

Bacause it took them so long to actually deliver, and having originally offered Friday 2nd as a date which I accepted, they then said their slots were full! The driver actually told me that he drove the car south from the dealer on Friday anyway!

Delivery Communication Comments

As above, dealer took too long to deliver after receiving the car, and we had to chase for updates regularly.

Improvements

Choose a better dealer - I guess the reality is that its out of your control!
Kia Sportage Estate Donna Valentine
06/11/2018
8 / 10

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Donna Valentine of Manchester, who had a new Gun Metal Kia Sportage Estate (2018 on) on 06/11/2018

Overall: 8 / 10

Improvements

Friendly delivery man, he wasn’t very talkative and would of been nice to show me around the car
Volkswagen T-Roc Katherine Conway
05/11/2018
10 / 10

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Katherine Conway of Keighley, West yorkshire , who had a new Deep Black VW T-Roc Diesel Hatchback (2017 on) on 05/11/2018

Overall: 10 / 10

Delivery Person Comments

He smelt lovely! Very friendly and helpful

Cleanliness Comments

It was perfect. Dazzling!

Overall Comments

Excellent - friendly driver - arrived exactly at the time specified

Missing Comments

No service book, but it might all be online now

Improvements

Nothing - it was perfect
Peugeot 3008 Estate Paul Yore
03/11/2018
4 / 10

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Paul Yore of Alnwick, who had a new Pearl White Peugeot 3008 Diesel Estate (2016 on) on 03/11/2018

Overall: 4 / 10

Delivery Person Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Delivery Punctuality Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Overall Punctuality Comments

Arranged my own delivery due to exorbitant rate quoted by dealer.

Cleanliness Comments

Had to clean and hoover drivers footwell, pedals as very dirty.

Damage Comments

Already submitted warranty claim for poor workmanship of rear middle seat - not picked up by dealer during PDI?

Dealer Service Comments

For the reasons already given, not impressed with this dealer.

Overall Comments

Not impressed with condition of interior of car or response from dealer to my complaint about this. (Have already supplied photos related to this.)

Delivery Communication Comments

n/a no comms from dealer all updates from Lings Cars

Missing Comments

Missing dashboard component and car mats - later found in bag in boot and had to be fitted by myself!

Improvements

Lingscars - nothing, the dealership - a more competitive rate for trailer delivery.
Audi A6 Saloon Justin Healey
30/10/2018
8 / 10

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Justin Healey of Henley On Thames, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 30/10/2018

Overall: 8 / 10

Cleanliness Comments

Could have done with a outside clean was on the back of a lorry but just a very minor point!
Nissan Juke Jason Living
02/11/2018
8 / 10

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Jason Living of Bedale, who had a new Black Nissan Juke Hatchback (2014 on) on 02/11/2018

Overall: 8 / 10

Cleanliness Comments

I had told them where the nearest garage was with a jet wash but they didn't go there at all.
Skoda Karoq Estate Nick Dark
31/10/2018
8 / 10

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Nick Dark of DEVIZES, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 31/10/2018

Overall: 8 / 10

Improvements

My expectations were met - or even exceeded - regarding delivery. My only concerns about the whole process were the lack of the usual [1] Yuan notes and [2] ginseng (?) flavoured sweets!
Honda Jazz
31/10/2018
10 / 10

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of , who had a new Red Honda Jazz Hatchback (2017 on) on 31/10/2018

Overall: 10 / 10

Seat Ibiza Claire Ferguson
31/10/2018
10 / 10

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Claire Ferguson of Warrington, who had a new Blue Seat Ibiza Hatchback (2017 on) on 31/10/2018

Overall: 10 / 10

Improvements

Nothing. Excellent service
Nissan Juke Chris Cox
30/10/2018
8 / 10

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Chris Cox of Sheffield, who had a new Blade Silver Nissan Juke Hatchback (2014 on) on 30/10/2018

Overall: 8 / 10

Kia Sportage Estate John Nicholas
25/10/2018
8 / 10

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John Nicholas of Coventry, who had a new Dark Penta Metal Kia Sportage Estate Special Edition (2018 on) on 25/10/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly and kept in touch throughout the day

Delivery Punctuality Comments

Arrived at 6:30pm

Overall Punctuality Comments

Arrived at 6:30pm

Overall Comments

Car arrived at 6:30pm in the dark so inspecting was tricky
Jaguar XF Saloon Neil Wood
24/10/2018
8 / 10

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Neil Wood of Beckenham , who had a new Firenze Red Jaguar XF Diesel Saloon (2015 on) on 24/10/2018

Overall: 8 / 10

Missing Comments

Do not appear to have a warranty book

Improvements

Provide information such as an am or pm delivery time slot
Volvo V90 Estate Shaun Burford
22/10/2018
10 / 10

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Shaun Burford of FAVERSHAM, who had a new Crystal White Volvo V90 Estate Special Editions (2018 on) on 22/10/2018

Overall: 10 / 10

Mercedes E Class Estate Steve Williams
12/10/2018
8 / 10

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Steve Williams of Warrington, who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 12/10/2018

Overall: 8 / 10

Delivery Person Comments

He contacted me to get my preferred delivery time and arrived early. He was enthusiastic about his job and was generally very pleasant.

Delivery Punctuality Comments

Arrived early.

Overall Punctuality Comments

Arrived early.

Cleanliness Comments

Clean, however some of the protective plastics over metal scuff plates were missing and there was damage to the interior door card where a shoe/boot has chipped the plastic. Also there was no Mercedes extras included to make the experience any different than getting a Kia delivered. Would have been nice to get a key ring, a cap or a brolly in the boot for instance.

Damage Comments

Minor scuff/chip to the drivers door card from a shoe or boot.

Dealer Service Comments

They had many weeks to ensure that the books were included with the car for delivery but they failed. This is my experience with Mercedes in other deals too, in comparison to Audi they are lacking.

Overall Comments

Very basic, nothing to distinguish between receiving a Mercedes or a Kia.

Missing Comments

Only the books. Oh and there's no CD player if that counts - I was surprised and a bit annoyed if i'm honest!

Improvements

arrange a brand specific experience that befits the luxury upmarket image of MB
Kia Sportage Estate Ray Rooks
23/10/2018
10 / 10

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Ray Rooks of London, who had a new Fusion White Kia Sportage Diesel Estate (2018 on) on 23/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

Called to say what time he expected to arrive

Overall Punctuality Comments

Called to say what time he expected to arrive

Overall Comments

Delivery driver very efficient

Improvements

Keep doing the same Very good service
Hyundai Ioniq Gareth Barker
17/10/2018
10 / 10

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Gareth Barker of Preston, who had a new Platinum silver Hyundai Ioniq Hatchback (2016 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Friendly and good communication

Overall Comments

As described.
Skoda Octavia Estate Gerard Visser
17/10/2018
10 / 10

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Gerard Visser of Sittinbgbourne, who had a new Black Skoda Octavia Estate (2017 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

The delivery driver showed me around the car and wxplained the basic workings to me.

Delivery Punctuality Comments

The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.

Overall Punctuality Comments

The delivery driver called me the evening before and agreed with me a time; we settled on 08.00 (AM). The next day he called me, to let me know he would arrive around 08.30, due to traffic. So all very good.

Cleanliness Comments

The car was delivered on a flat bed truck. The car was spotless, inside and out. A paper protector was used to protect the driver's footwell from dirt.

Damage Comments

The car was in pristine condition inside and out.

Dealer Service Comments

None.

Delivery Communication Comments

Comms between Ling and her team and myself has been excellent. Always prompt responses to me queries. When it appeared that after a 3 month wait my order would at least be another 2-3 months, Ling her her time helped me getting a car earlier and managed the source the same car and spec, which had been a cancelled order. Brillant service. Regarding the dealer: Comms via Lings, but all very prompt. Could not have delivered the car any faster and the car was prepped very well indeed.

Missing Comments

On the contrary. Items were in the car I did not expect: A 2 sided boot mat (carpet/rubberised), a umbrella under the passenger seat and a iPod holder (Comfort pack, I believe). Also the SatNav had already beenstalled and with the latest map. Marvellous!
Mazda 2 Becki Hall
19/10/2018
10 / 10

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Becki Hall of Lancing, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 19/10/2018

Overall: 10 / 10

Delivery Person Comments

Really nice bloke - has to wait around for me to finish nursery run, was friendly to my son and really helpful and knowledgeable.

Delivery Punctuality Comments

Called the day before to let us know approximate time (9am) and came exactly when he said he would.

Overall Punctuality Comments

Called the day before to let us know approximate time (9am) and came exactly when he said he would.

Cleanliness Comments

Car was washed up the road prior to delivery and was beautiful and clean inside and out.

Damage Comments

Car inspected - no damage seen.

Overall Comments

whole thing was easy and a good experience

Improvements

Nothing - it was all absolutely painless and went brilliantly
Nissan Juke Rhi Davies
18/10/2018
8 / 10

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Rhi Davies of Cardiff, who had a new Pearl Black Nissan Juke Hatchback (2014 on) on 18/10/2018

Overall: 8 / 10

Delivery Person Comments

The gentleman was lovely and had travelled a long way to deliver the car.

Cleanliness Comments

The car had dirty scuff marks inside but these came away easily. The outside had been washed however it was full of water marks.

Damage Comments

There was a scratch on the boot which I noted with the delivery person. However, on inspection today when the sun was not shining on car there seems to be another scratch and a dent by the petrol cap.

Overall Comments

A seamless process that worked well for me as a customer.

Missing Comments

There were no mats in the car which I thought were standard. Also the delivery driver said he was going to email the completed delivery form - I have not received this yet.
Kia Stonic Estate Des Mart
18/10/2018
8 / 10

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Des Mart of Gainsborough, who had a new Graphite Kia Stonic Diesel Estate (2017 on) on 18/10/2018

Overall: 8 / 10

Improvements

Nothing
Skoda Octavia Gregor McInnes
18/10/2018
10 / 10

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Gregor McInnes of Larbert, who had a new Race Blue Skoda Octavia Hatchback (2017 on) on 18/10/2018

Overall: 10 / 10

Delivery Person Comments

nothing to complain about

Delivery Punctuality Comments

he was delayed but kept us informed throughout

Overall Punctuality Comments

he was delayed but kept us informed throughout

Cleanliness Comments

nothing to note

Damage Comments

nothing to note

Dealer Service Comments

car was available when we wnated it, they held it for a few weeks to suit us. all good

Overall Comments

very pleasant driver, polite and kept me informed

Improvements

all good in the hood.
Volvo V40 Mark Zanker
17/10/2018
10 / 10

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Mark Zanker of Dundry, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 17/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

The driver called me 30 minutes before arrival.

Overall Punctuality Comments

The driver called me 30 minutes before arrival.

Cleanliness Comments

It arrived on a dry day with little dirt. The driver did give it a quick clean on arrival.

Improvements

It would be nice to be notified the day before of, say a 4 hour time window for delivery. This car came from the dealer in Exeter. They have their own delivery drivers that are given one delivery job per day.
BMW 5 Series Saloon Phil Dyson
17/10/2018
8 / 10

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Phil Dyson of Salford, who had a new Sophisto Grey Xirallic BMW 5 Series Diesel Saloon (2017 on) on 17/10/2018

Overall: 8 / 10

Cleanliness Comments

Outside of car was very dirty as it had travelled up on the back of a transporter from london

Dealer Service Comments

No comms from the dealer

Improvements

Use a cover on the car when on an open transporter
Honda Jazz Lillian Gibson
17/10/2018
10 / 10

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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Did not meet the delivery person

Delivery Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Overall Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Cleanliness Comments

Spotlessly clean and a full tank of petrol

Damage Comments

Dent on the boot lid, very small dimple.

Improvements

Delivery to my door in Northern Ireland
Honda Jazz Lillian Gibson
17/10/2018
10 / 10

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Lillian Gibson of Newtownards, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 17/10/2018

Overall: 10 / 10

Delivery Person Comments

Did not meet the delivery person

Delivery Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Overall Punctuality Comments

Keys were left at reception in Cairnryan terminal.

Cleanliness Comments

Spotlessly clean and a full tank of petrol

Damage Comments

Dent on the boot lid, very small dimple.

Improvements

Delivery to my door in Northern Ireland
Kia Rio Clive Gray
16/10/2018
8 / 10

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Clive Gray of Chesterfield, who had a new Smokey Blue Kia Rio Hatchback (2017 on) on 16/10/2018

Overall: 8 / 10

Delivery Punctuality Comments

He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.

Overall Punctuality Comments

He was about 20 minutes later than he estimated. Not a great problem but a call nearer the time of arrival would have been helpful.

Cleanliness Comments

I don't know whether or not it was valeted on (or just before) delivery but it was spotless!

Dealer Service Comments

I've not had anything to do with the dealer - certainly no complaints.

Delivery Communication Comments

I didn't find out until the day of delivery that delivery was probably going to be in the morning. It was half past eleven when the delivery driver rang to tell me he was setting off from Hull and thought he'd be 90 minutes. Finding that out the day before would have been helpful.

Improvements

It's not a big complaint really - very happy with the car but... knowing roughly when the chap would be arriving at least one day before and then having a second call when he was, for example, 10 miles away both would have been helpful.
Volvo V40 George Chalmers
26/09/2018
6 / 10

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George Chalmers of Glasgow, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 26/09/2018

Overall: 6 / 10

Fiat 500 Donna Sahni
15/10/2018
8 / 10

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Donna Sahni of Kent, who had a new Crossover Black Fiat 500 Hatchback (2015 on) on 15/10/2018

Overall: 8 / 10

Dealer Service Comments

My initial car was built wrong so I had to wait another 3 months for another new build

Improvements

Nothing
Mini Hatch Ray Doggett
11/10/2018
10 / 10

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Ray Doggett of Southall, who had a new Pepper white Mini Hatchback (2014 on) on 11/10/2018

Overall: 10 / 10

Delivery Person Comments

very pleasant, smartly dressed and freindly

Delivery Punctuality Comments

car arrived on stated day and was puntual

Overall Punctuality Comments

car arrived on stated day and was puntual

Cleanliness Comments

spotless

Overall Comments

very polite professional and helpful

Delivery Communication Comments

excellent communication

Improvements

nothing the whole procees was efficient painless and friendly
Mercedes E Class Estate
08/10/2018
10 / 10

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of , who had a new Obsidian Black Mercedes E Class Diesel Estate (2016 on) on 08/10/2018

Overall: 10 / 10

Delivery Person Comments

Very professional and knowledgable person who even told me to call him if I had any questions after he had left.

Delivery Punctuality Comments

9.30 in the morning! Great for me. :)

Overall Punctuality Comments

9.30 in the morning! Great for me. :)

Cleanliness Comments

Great condition

Overall Comments

Excellent and prompt hand over. Called to say he was on his way, arrived at about 9.30 in the morning, and gave me a detailed explanation of how to operate some of the cars important functions.

Delivery Communication Comments

Faultless. Can't say better than that! :)

Missing Comments

SAid mats should be there on the paperwork, but they are not

Improvements

Nothing
Volvo XC60 Estate Pete Maycox
10/10/2018
6 / 10

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Pete Maycox of , who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 10/10/2018

Overall: 6 / 10

Delivery Person Comments

Friendly and professional

Delivery Punctuality Comments

since I didn't exactly know its hard to say

Overall Punctuality Comments

since I didn't exactly know its hard to say

Cleanliness Comments

some bird droppings and bug splat on the vehicle

Dealer Service Comments

They didn't do anything special at all

Overall Comments

Much better if someone made some effort to let me know the delivery window other than between 8- 5
Mercedes E Class Saloon Phil Davis
26/09/2018
6 / 10

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Phil Davis of Darlington, who had a new White Mercedes E Class Diesel Saloon (2016 on) on 26/09/2018

Overall: 6 / 10

Improvements

delivery driver could have had more knowledge of my type of car.
Fiat 500 Andy Catterall
10/10/2018
8 / 10

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Andy Catterall of Windsor, who had a new Bossa Nova White Fiat 500 Hatchback (2015 on) on 10/10/2018

Overall: 8 / 10

Delivery Person Comments

Nice enough chap.

Delivery Punctuality Comments

They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.

Overall Punctuality Comments

They said between 12:00 and 15:00, depending on traffic. Driver called in plenty of time to say 15:45. And he did indeed arrive at that time. No issues.

Dealer Service Comments

Would've liked ETA a bit earlier in case I had any meetings planned.

Overall Comments

No issues with delivery. Driver called in good time to give arrival time.

Improvements

A fuller tank would've been nice.
Kia Sportage Estate (2016-18) Claire Wardle
08/10/2018
8 / 10

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Claire Wardle of Grantham, who had a new Black Kia Sportage Diesel Estate (2016 - 2018) on 08/10/2018

Overall: 8 / 10

Damage Comments

Tiny scuff around front bumper but I was being picky
Ford Fiesta Pete Kelly
08/10/2018
8 / 10

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Pete Kelly of Oldham , who had a new Magnetic Ford Fiesta Hatchback (2017 on) on 08/10/2018

Overall: 8 / 10

Honda Jazz Betsy Blackwood
09/10/2018
? / 10

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Betsy Blackwood of East Kilbride, who had a new Sunset Orange Honda Jazz Hatchback (2017 on) on 09/10/2018

Overall: ? / 10

Delivery Person Comments

Very good - ???? lovely chatty man!

Delivery Punctuality Comments

Perfect and kept in touch before delivery to advise of time.

Overall Punctuality Comments

Perfect and kept in touch before delivery to advise of time.

Cleanliness Comments

Perfect

Damage Comments

No

Dealer Service Comments

Excellent

Overall Comments

Very good

Delivery Communication Comments

Excellent
Volvo XC60 Estate Anthony Frost
08/10/2018
10 / 10

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Anthony Frost of Spaldwick, who had a new Mussell Blue Volvo XC60 Estate (2017 on) on 08/10/2018

Overall: 10 / 10

Delivery Person Comments

Polite and helpful throughout

Cleanliness Comments

The car was immaculate

Overall Comments

all good - called and informed of delivery time and when arrived made sure all was correct

Improvements

all worked well
Volvo XC40 Estate Tony Willis
05/10/2018
8 / 10

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Tony Willis of Waterlooville, who had a new Black Volvo XC40 Estate (2018 on) on 05/10/2018

Overall: 8 / 10

Volvo XC40 Estate Becky Rowe
05/10/2018
8 / 10

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Becky Rowe of London, who had a new Fusion red Volvo XC40 Estate (2018 on) on 05/10/2018

Overall: 8 / 10

Delivery Person Comments

Nice chap. Helpful. Not at all patronising

Delivery Punctuality Comments

Little bit later than he said, but not much.

Overall Punctuality Comments

Little bit later than he said, but not much.

Cleanliness Comments

It was a bit dirty from the drive up. He apologised that he hadn't been able to find a car wash. It didn't bother me

Overall Comments

It would have been great to know a time earlier in the day. However the driver was excellent and helpful.

Missing Comments

We ordered a special mat for the car, which wasn't there. I flagged this to the driver and he phoned the dealer. They've said they will post it
Kia Niro Estate Samuel Safo-Kantanka
04/10/2018
10 / 10

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Samuel Safo-Kantanka of London, who had a new Graphite Kia Niro Estate (2016 on) on 04/10/2018

Overall: 10 / 10

Delivery Punctuality Comments

Came first thing in the morning

Overall Punctuality Comments

Came first thing in the morning

Overall Comments

smooth delivery

Improvements

Provide v5c handbook
Kia Sportage Estate (2016-18) Sonya Brown
04/10/2018
10 / 10

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Sonya Brown of Sudbury, who had a new Phantom Black Kia Sportage Diesel Estate (2016 - 2018) on 04/10/2018

Overall: 10 / 10

Delivery Person Comments

Breath was a bit off but he had been up hours.

Delivery Punctuality Comments

As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.

Overall Punctuality Comments

As said before, he was quite happy to change the address of delivery last minute (night before) so no complaints at all.

Cleanliness Comments

Just a little bit of grit/dirt where his feet had been. Unavoidable I guess.

Damage Comments

A tiny dent in the bonnet but marked down on his sheet and I took a picture too.

Overall Comments

Very happy with delivery, changed from work address to home address due to the early time, man who delivered my car was very friendly and polite so I made him a coffee and gave him a lift to our train station.

Improvements

Nothing
Citroen C3 Brian Roffe
02/10/2018
8 / 10

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Brian Roffe of Sunderland, who had a new Almond Green Citroen C3 Hatchback (2016 on) on 02/10/2018

Overall: 8 / 10

Delivery Person Comments

very professional

Delivery Punctuality Comments

he rang with an eta and arrived within it

Overall Punctuality Comments

he rang with an eta and arrived within it

Damage Comments

not that I could see

Overall Comments

was a day late, although the driver was not aware of this

Delivery Communication Comments

LIng v good - delivery not so

Improvements

deliver as promised on the day
Kia Sportage Estate Louise Lewis
02/10/2018
8 / 10

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Louise Lewis of Bradford, who had a new Black Kia Sportage Estate (2018 on) on 02/10/2018

Overall: 8 / 10

Cleanliness Comments

No mats provided in car so carpet a bit messy

Dealer Service Comments

Not delivered on the day requested at beginning of process which resulted in me having to pay £150.00 for a hire car to cover the time I was without a car

Missing Comments

Car mats

Improvements

Car mats
Volkswagen Polo (2014-17) Briony Mills
31/01/2017
10 / 10

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Briony Mills of Smethwick, who had a new Pure White VW Polo Hatchback (2014 - 2017) on 31/01/2017

Overall: 10 / 10

BMW 1 Series Mike Kendall
27/09/2018
8 / 10

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Mike Kendall of LISS, who had a new Alpine White BMW 1 Series Hatchback (2015 on) on 27/09/2018

Overall: 8 / 10

Missing Comments

Warranty book-see above

Improvements

More notice would have been helpful
Fiat 500 Kerry Shearman
21/09/2018
8 / 10

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Kerry Shearman of Wilmslow, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 21/09/2018

Overall: 8 / 10

Delivery Person Comments

Lovely helpful guy

Delivery Punctuality Comments

Arrived 15 mins ahead of schedule

Overall Punctuality Comments

Arrived 15 mins ahead of schedule
Volvo XC60 Estate Eimear Timmons
22/09/2018
8 / 10

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Eimear Timmons of Barnet, who had a new Metallic Volvo XC60 Estate (2017 on) on 22/09/2018

Overall: 8 / 10

Improvements

I should have ordered earlier. The co-ordination between handing back one car and getting another is difficult to manage. The advantage of buying for a dealer is you have flexibility it your car is late. I found the cross over difficult.
Audi A4 Saloon (2015 on) (2015-18) Petet Young
24/09/2018
8 / 10

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Petet Young of Paisley, who had a new Brilliant Black Audi A4 Saloon (2015 - 2018) on 24/09/2018

Overall: 8 / 10

BMW 1 Series Ed Mehmet
25/09/2018
8 / 10

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Ed Mehmet of London, who had a new sapphire black BMW 1 Series Hatchback Special Edition (2017 on) on 25/09/2018

Overall: 8 / 10

Cleanliness Comments

Wax marks everywhere. Hard to identify any damages which my have been covered by wax.

Damage Comments

Small surface marks around car. Light scratches.
Honda CR-V Estate (2015 on) (2015-18) Dom Green
24/09/2018
10 / 10

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Dom Green of HINCKLEY, who had a new Polished Metal Honda CR-V Diesel Estate (2015 - 2018) on 24/09/2018

Overall: 10 / 10

Delivery Person Comments

Very helpful
Skoda Octavia Estate Vince Donnelly
25/09/2018
10 / 10

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Vince Donnelly of Manchester, who had a new Grey Skoda Octavia Estate (2017 on) on 25/09/2018

Overall: 10 / 10

Delivery Person Comments

Excellent. Very friendly, no rush. He spent as much time as needed to explain everything and allowed me as much time as I liked to inspect the car

Delivery Punctuality Comments

Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.

Overall Punctuality Comments

Arrived within the 30 min time slot the company advised he would. Rang me when he was 30 mins away from my address to confirm the time he would arrive.

Cleanliness Comments

Inside and out the car was spot on. The delivery man had washed the exterior of the car just before arriving at my address and the interior was spotless

Dealer Service Comments

As I said previously, to be perfect it would have been nice if the car had arrived with no more than 10 miles on the clock

Overall Comments

My only slight criticism would be that the car was driven to my home so arrived with 155 miles on the clock. I'm not really bothered about this but it would have been nice to get the car with just a handful of miles on it, adds to the whole experience of getting a brand new car..

Delivery Communication Comments

Spot on, no complaints, everything turned up when it was supposed to.

Improvements

Deliver vehicle on a low loader
Volvo V40 Junie Baxter
24/09/2018
8 / 10

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Junie Baxter of BIRMINGHAM, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 24/09/2018

Overall: 8 / 10

Delivery Punctuality Comments

pick car up my self

Overall Punctuality Comments

pick car up my self

Improvements

nothing
Peugeot 3008 Estate Andy McGovern
24/09/2018
8 / 10

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Andy McGovern of Burton Upn Trent, who had a new Ultimate red. Peugeot 3008 Diesel Estate (2016 on) on 24/09/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly chap!

Delivery Punctuality Comments

Yes, spot on.

Overall Punctuality Comments

Yes, spot on.

Cleanliness Comments

Yes, nice and shiny.

Damage Comments

Nothing visible inside or out.

Dealer Service Comments

Didn't speak to them

Overall Comments

Driver arrived early, and kept me informed at all points.

Missing Comments

Floor mats - other 3008 owners have informed that these are standard, but I guess they may have had them thrown in. All my other leases have had them...

Improvements

Delivery time in advance would have been good.
Mercedes E Class Saloon Steve Bennett
21/09/2018
8 / 10

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Steve Bennett of Kenton, who had a new Solid Black Mercedes E Class Diesel Saloon (2016 on) on 21/09/2018

Overall: 8 / 10

Delivery Person Comments

Very pleasant guy

Delivery Punctuality Comments

Arrived in time and called me before delivery

Overall Punctuality Comments

Arrived in time and called me before delivery

Cleanliness Comments

Just as expected

Overall Comments

Excellent

Improvements

Arrived a week earlier
Volvo XC60 Estate Paul Williams
18/09/2018
10 / 10

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Paul Williams of London, who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 18/09/2018

Overall: 10 / 10

Volvo V40 Jon Brierley
20/09/2018
6 / 10

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Jon Brierley of Oldham, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 20/09/2018

Overall: 6 / 10

Improvements

had no contact with dealer until they were about to deliver within 30 mins
Honda HR-V (2015-18) Chris Stewart
21/09/2018
8 / 10

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Chris Stewart of Glasgow, who had a new Morpho Blue Honda HR-V Diesel Hatchback (2015 - 2018) on 21/09/2018

Overall: 8 / 10

Honda Jazz Angus Nicolson
20/09/2018
10 / 10

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Angus Nicolson of , who had a new Red Honda Jazz Hatchback (2017 on) on 20/09/2018

Overall: 10 / 10

Improvements

Can't think of anything. Very happy with the whole experience. Regarding the warranty book above. I have the service record book if that is the same thing. I'm not sure.
Renault Koleos Estate Melissa Reece
20/09/2018
10 / 10

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Melissa Reece of Stoke On Trent, who had a new Admiral Blue Renault Koleos Diesel Estate (2017 on) on 20/09/2018

Overall: 10 / 10

Delivery Person Comments

Knowledgeable, presentable and a very nice guy

Delivery Punctuality Comments

Excellent timing

Overall Punctuality Comments

Excellent timing

Cleanliness Comments

I had asked the driver NOT to put the car through the car wash but the car was immaculate

Overall Comments

Efficient and on time delivery

Improvements

Nothing
Volkswagen Golf Guy Pope
18/09/2018
8 / 10

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Guy Pope of Aberdeen, who had a new Indium Grey VW Golf Hatchback (2017 on) on 18/09/2018

Overall: 8 / 10

Cleanliness Comments

The car was quite dirty on the exterior, however, I don't this could've been avoided as the weather was very poor on the day of delivery.
Land Rover RR Evoque Sahem Rajababoo
19/09/2018
6 / 10

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Sahem Rajababoo of Middlesex, who had a new Fuji White Land Rover Range Rover Evoque Diesel Hatchback (2015 on) on 19/09/2018

Overall: 6 / 10

Cleanliness Comments

car was dirty from outside

Delivery Communication Comments

Car was to be delivered on 20/9/18 but due to an error mande by dealer it was delivered a day early, car was not washed before the delivery

Improvements

Better communication by dealer and car delivered in cleaner condition
Mazda 3 (2016-18) Ivan Downing
18/09/2018
4 / 10

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Ivan Downing of Stoke On Trent, who had a new Soul Red Mazda MAZDA3 Hatchback (2016 - 2018) on 18/09/2018

Overall: 4 / 10

Delivery Person Comments

Not smartly dressed - shorts & trainers. No functions of the car explained. Couldn’t wait to be off!

Cleanliness Comments

Dirty outside. Muddy inside. No mats or floor protection of any sort!

Overall Comments

Dirty car, no mats or floor protection - not even paper! Mud on the inside. No functions explained. Warning light on dashboard. Delivery driver couldn’t wait to be off!

Missing Comments

Not as far as we are aware

Improvements

Full explaination of the cars functions. Short test drive. Making sure that the car is clean before arriving not just when the leave the dealership!!! Consideration of not supplying mats - tell the customer and put down floor protection paper.
Nissan Qashqai Valerie Parkinson
14/09/2018
8 / 10

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Valerie Parkinson of Brierley Hill, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 14/09/2018

Overall: 8 / 10

Delivery Punctuality Comments

Once a time had been finalised, it arrived as arranged

Overall Punctuality Comments

Once a time had been finalised, it arrived as arranged

Damage Comments

Tiny chip on windscreen, barely noticeable and not in any field of vision

Overall Comments

It was delivered later than expected and had to arrange a new delivery location with driver.
Mini Hatch Kate Roper
14/09/2018
8 / 10

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Kate Roper of MOLD, who had a new White Silver Mini Hatchback (2014 on) on 14/09/2018

Overall: 8 / 10

Delivery Punctuality Comments

Only half hour warning of delivery

Overall Punctuality Comments

Only half hour warning of delivery

Missing Comments

Service book?

Improvements

More warning of deliver time
Honda Civic Wendy Young
13/09/2018
8 / 10

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Wendy Young of Grimsby, who had a new Sonic Grey Honda Civic Diesel Hatchback (2018 on) on 13/09/2018

Overall: 8 / 10

Improvements

Delivery service very good overall. A weekend delivery would have been more convenient. To be fair I didnt ask for a weekend and just assumed this wouldnt be an option.
Peugeot 2008 Estate Michelle Pook
10/09/2018
6 / 10

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Michelle Pook of Southport, who had a new Nimbus grey Peugeot 2008 Estate (2016 on) on 10/09/2018

Overall: 6 / 10

Delivery Punctuality Comments

I had no delivery time given so can’t rate punctuality on the day.

Overall Punctuality Comments

I had no delivery time given so can’t rate punctuality on the day.

Damage Comments

Dent on front bumper which is being sorted.

Dealer Service Comments

Have had no contact from them. Only spoke to person delivering car on day of delivery.

Missing Comments

No radio book. Also I did not get a delivery note copy as deliverers phone was dead so couldn’t sign form on phone and deliverer took the paper copy.

Improvements

I could have been contacted before delivery to ask where I wanted delivery and maybe a rough idea of time of delivery.
Skoda Octavia Stu Dryden
14/09/2018
8 / 10

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Stu Dryden of Newcastle, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 14/09/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy, well presented and friendly

Delivery Punctuality Comments

Arrived within 10mins of estimate (and the delay was due to my house being a new build)

Overall Punctuality Comments

Arrived within 10mins of estimate (and the delay was due to my house being a new build)

Cleanliness Comments

Handful of glue spots from the plastic wrapping that weren’t removed in PDI but nothing major or detrimental

Damage Comments

Car was perfect

Dealer Service Comments

Everything as expected

Overall Comments

Great communications from the delivery driver

Improvements

None
Nissan Qashqai Tanya Kooger
13/09/2018
10 / 10

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Tanya Kooger of Tonbridge, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 13/09/2018

Overall: 10 / 10

Delivery Person Comments

Nick was very helpful, and had lots of time to explain the ins and outs of the car. Brilliant.

Damage Comments

To be fair, we took a picture but it was very hard to catch and might just be a fade.

Improvements

it was great. :-)
Renault Clio Ashley Goodchild
13/09/2018
8 / 10

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Ashley Goodchild of Pitsea, who had a new Mercury Renault Clio Diesel Hatchback (2016 on) on 13/09/2018

Overall: 8 / 10

Delivery Person Comments

The driver was polite and professional

Dealer Service Comments

You are already aware of the faults relating to this dealer

Improvements

Delivery was fine with exception of mileage
Volvo XC60 Estate Maurice Sheehan
11/09/2018
8 / 10

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Maurice Sheehan of BICESTER, who had a new Metallic Volvo XC60 Diesel Estate (2017 on) on 11/09/2018

Overall: 8 / 10

Delivery Person Comments

lovely man

Delivery Punctuality Comments

Exactly on time

Overall Punctuality Comments

Exactly on time

Cleanliness Comments

Slightly grubby from 192 mile journey on road

Improvements

trailored to me
Volkswagen Passat Saloon David Wintle
10/09/2018
8 / 10

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David Wintle of Kent, who had a new Urano Grey VW Passat Saloon (2016 on) on 10/09/2018

Overall: 8 / 10

Volkswagen Arteon Alan Lawrie
10/09/2018
10 / 10

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Alan Lawrie of Stoke On Trent, who had a new Urano grey VW Arteon Diesel Fastback (2017 on) on 10/09/2018

Overall: 10 / 10

Missing Comments

Missing tyre valve cap

Improvements

Nothing car delivered promptly, delivery driver knowledgeable and very appreciative of my lift back to the station
Ford Kuga Estate John Gorton-Blackford
03/09/2018
8 / 10

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John Gorton-Blackford of Manchester, who had a new Copper Pulse Ford Kuga Estate (2016 on) on 03/09/2018

Overall: 8 / 10

Skoda Octavia Dave Carter
07/09/2018
8 / 10

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Dave Carter of Southampton, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 07/09/2018

Overall: 8 / 10

Delivery Person Comments

The transporter driver was polite and helpful, and telephoned me 1 hour before arrival. He waited patiently while I checked the car.

Delivery Punctuality Comments

The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.

Overall Punctuality Comments

The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.

Cleanliness Comments

The car was generally clean, although looked like it had been prepared in a bit of a hurry - there was still streaks of factory/dealer wax in places that I needed to buff off. The interior carpet had a few bits of dirt and there were no mats fitted.

Dealer Service Comments

Car preparation looked a little rushed, and there was a horrible ripped sticker "All Electric" applied to the bodywork of the rear of the car (boot lid) that I had to carefully remove. There is a sticker in the back window "All electric" that can't be removed easily.

Overall Comments

Car was delivered on transporter, which was a nice surprise as I hadn't paid extra for it.

Improvements

Can't think of anything to improve the delivery - it was all great, apart from maybe insist the dealers as least provide some cheap rubber mats to protect the interior carpet.
Audi Q3 Estate Karen Marsh
07/09/2018
8 / 10

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Karen Marsh of Todmorden, who had a new Floret Silver Audi Q3 Estate Special Editions (2015 on) on 07/09/2018

Overall: 8 / 10

Missing Comments

Not sure what the warranty book is
Peugeot 3008 Estate Siva Boyalakuntla
06/09/2018
6 / 10

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Siva Boyalakuntla of ISLE OF WIGHT, who had a new Nera black Peugeot 3008 Diesel Estate (2016 on) on 06/09/2018

Overall: 6 / 10

Delivery Person Comments

the delivery driver is very good, of course I did not expect from him the knowledge of the car. He told me, I should know everything about the car, since I have selected it -:).

Delivery Punctuality Comments

No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.

Overall Punctuality Comments

No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.

Cleanliness Comments

I need to clean the car inside out, i can see the dust in the A/C vents not cleaned in the front, dust, scratches on the car..

Damage Comments

Two slight scratches.. i have recorded and sent the photographs, showed to driver.

Dealer Service Comments

Delivery is very poor.

Overall Comments

delivery is not happened at the agreed time, i have lost one working day and rescheduled the delivery by changing the delivery address to gatwick airport. Painful delivery , but after receiving the car, felt happy. Lot of waiting times, not prompt response.

Delivery Communication Comments

Not Ling, but the delivery communication is very poor, due to this i have lost important meetings and one whole working day.

Missing Comments

Seems, everything is there.

Improvements

Punctuality & better communication in advance. if it is not not possible to delivery at the proposed timings, they should tell the customer in advance. 09:00 AM promised to delivery at portsmouth, but actually driver picked up the car at 10:30 AM, have to change the place to meet my personal commitments, painful time management. Lot of improvement is needed.
Audi TT Coupe (2016 on) (2016-18) Shaz Hetherington
29/08/2018
10 / 10

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Shaz Hetherington of Knaresborough, who had a new Brilliant Black Audi TT Coupe Special Editions (2016 - 2018) on 29/08/2018

Overall: 10 / 10

Ford Fiesta Andy Atkins
05/09/2018
6 / 10

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Andy Atkins of Conway, who had a new Black Ford Fiesta Hatchback (2017 on) on 05/09/2018

Overall: 6 / 10

Delivery Punctuality Comments

Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been

Overall Punctuality Comments

Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been

Cleanliness Comments

Rear window inside had not been cleaned, apart from that very good

Dealer Service Comments

Getting number plates mixed up and the confusion over colour was not good

Overall Comments

Mix up with colour was a bit stressfull, but delivery driver was very good

Missing Comments

If you mean service book when you say warranty then yes else no

Improvements

You guys were very good and answer queries very promptly. Ford needs to get the act together regarding their prep of the car especially sending the right car out with the right number plates
Mazda 2 Nigel Parker
03/09/2018
10 / 10

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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA2 Hatchback (2015 on) on 03/09/2018

Overall: 10 / 10

Ford Fiesta Lynette Orford
03/09/2018
10 / 10

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Lynette Orford of Hebden Bridge, who had a new Shadow Black Ford Fiesta Hatchback (2017 on) on 03/09/2018

Overall: 10 / 10

Fiat 500 Caron Prickett
03/09/2018
8 / 10

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Caron Prickett of Barrow In Furness, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 03/09/2018

Overall: 8 / 10

Dealer Service Comments

Instructions on what is required ie, servicing when needed etc could be a bit clearer.

Overall Comments

Delivery man rang me to say what time he would arrive.

Missing Comments

Delivery man didn't leave a delivery check list form, I asked him but he said he kept the one he used for checking car.

Improvements

Nothing good communication.
Volvo XC90 Estate Julian Keel
31/08/2018
8 / 10

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Julian Keel of West Horsley, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 31/08/2018

Overall: 8 / 10

Missing Comments

parcel shelf/load cover and AdBlue fluid
Volkswagen Golf Gerard Soames
03/09/2018
10 / 10

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Gerard Soames of Silcheater, who had a new Pure White VW Golf Hatchback (2017 on) on 03/09/2018

Overall: 10 / 10

Improvements

Nothing, it was brilliant
Ford Kuga Estate Mark Embleton
03/09/2018
? / 10

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Mark Embleton of Rushden, who had a new Magnetic Ford Kuga Estate (2016 on) on 03/09/2018

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Very good

Overall Comments

Very good

Delivery Communication Comments

Very good
Ford Focus (2014-18) Lauren Pugh
24/08/2018
8 / 10

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Lauren Pugh of Neath, who had a new Shadow Black Ford Focus Hatchback (2014 - 2018) on 24/08/2018

Overall: 8 / 10

Delivery Person Comments

The driver smelt of tobacco smoke but apart from that the guy was really nice

Missing Comments

No but will double check the handbook and warranty book
Mazda 2
29/08/2018
8 / 10

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of , who had a new Crystal Blue Mazda MAZDA2 Hatchback (2015 on) on 29/08/2018

Overall: 8 / 10

Seat Arona Scott Roberts
28/08/2018
10 / 10

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Scott Roberts of , who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 28/08/2018

Overall: 10 / 10

Nissan Qashqai Marcus Sly
28/08/2018
8 / 10

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Marcus Sly of SOUTHAMPTON, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 28/08/2018

Overall: 8 / 10

Delivery Person Comments

Very nice semi-retired chap. I have in the past had cars and the chap showed me around the car like a demo what does what. That would have been nice.

Delivery Punctuality Comments

As above, I could have donw with a time on the day and this was the only negative apart from the scratches

Overall Punctuality Comments

As above, I could have donw with a time on the day and this was the only negative apart from the scratches

Cleanliness Comments

Had a car wash before delivery and drivers seat was protected with car cover

Damage Comments

Glue residue on NSR door and 2 inch scrach on front valence. Pictures supplied and documented on deliebry form

Overall Comments

Could have done with a time on the day. I did ask but you never came back to me before the car was delierved.

Improvements

Time on the day and a tour/demo of the car like how to use the sat nav etc (like you would get from a dealer).
Mazda MX-5 Convertible Karen Dunning
28/08/2018
8 / 10

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Karen Dunning of Kingsdown Deal, who had a new Arctic White Mazda MX-5 Convertible (2015 on) on 28/08/2018

Overall: 8 / 10

Missing Comments

just noticed dealers copy of registration of ownership not completed and removed
Audi Q3 Estate Rachel Matthews
24/08/2018
8 / 10

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Rachel Matthews of Wallasey, who had a new Manhattan Grey Audi Q3 Estate Special Editions (2015 on) on 24/08/2018

Overall: 8 / 10

Delivery Communication Comments

I was given a window for delivery in advance from yourselves and then on the morning of delivery the driver rang with a more accurate time of delivery.
Nissan Qashqai Dave Nicholls
24/08/2018
10 / 10

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Dave Nicholls of Gaddesby, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 24/08/2018

Overall: 10 / 10

BMW 1 Series Claire Weadock
23/08/2018
10 / 10

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Claire Weadock of Manchester, who had a new Black Sapphire BMW 1 Series Hatchback (2015 on) on 23/08/2018

Overall: 10 / 10

Nissan Juke Amanda Jones
24/08/2018
8 / 10

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Amanda Jones of Liverpool, who had a new Pearl Black Nissan Juke Hatchback (2014 on) on 24/08/2018

Overall: 8 / 10

Improvements

Would have preferred the car to have arrived with no damage
Citroen C3 Aircross Tom Hilyard
24/08/2018
8 / 10

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Tom Hilyard of Farnham, who had a new Beathing Blue Citroen C3 Aircross Hatchback (2017 on) on 24/08/2018

Overall: 8 / 10

Improvements

Delivery was the smoothest part. Huge thanks to Guy for all his work on this!
Seat Leon Alan Barnett
20/08/2018
10 / 10

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Alan Barnett of Leicester, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 20/08/2018

Overall: 10 / 10

Missing Comments

V
Citroen C3 Mark Shingles
16/08/2018
8 / 10

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Mark Shingles of Beverley, who had a new Platinum Grey Citroen C3 Hatchback (2016 on) on 16/08/2018

Overall: 8 / 10

Delivery Punctuality Comments

As above

Overall Punctuality Comments

As above

Overall Comments

Arrived 0830 hours. Phone call 45 minutes before with ETA. Frioendly, helpful driver. Car as it should be. No complaints!

Improvements

Tried to get it delivered before we went on holiday but understand and accept it was too short notice.
Kia Sportage Estate (2016-18) Debbie Davies
20/08/2018
8 / 10

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Debbie Davies of Newport, who had a new White Kia Sportage Diesel Estate (2016 - 2018) on 20/08/2018

Overall: 8 / 10

Delivery Person Comments

Very nice man

Delivery Punctuality Comments

Delivered before 8:30am

Overall Punctuality Comments

Delivered before 8:30am

Dealer Service Comments

Had no contact except with delivery driver

Overall Comments

Excellent, very efficient

Missing Comments

I have 2 keys but one needs programming at local Kia garage, Ling informed of this (I'm assuming this will be FOC?)

Improvements

Nothing
Honda CR-V Estate (2015 on) (2015-18) Mel Platts
17/08/2018
8 / 10

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Mel Platts of Sheffield , who had a new black Honda CR-V Diesel Estate (2015 - 2018) on 17/08/2018

Overall: 8 / 10

Volkswagen Golf Liam Tobin
14/08/2018
8 / 10

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Liam Tobin of Saffron Walden, who had a new White VW Golf Diesel Hatchback (2017 on) on 14/08/2018

Overall: 8 / 10

Damage Comments

Small mark on the rear offside door
Seat Leon Ross Foxwell
13/08/2018
8 / 10

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Ross Foxwell of Wraysbury, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 13/08/2018

Overall: 8 / 10

Delivery Person Comments

All good

Delivery Punctuality Comments

Arrived at 10 am

Overall Punctuality Comments

Arrived at 10 am

Cleanliness Comments

bit dirty from the drive down, but weather was bit bad that day, so no probs

Overall Comments

Professional and easy delivery

Improvements

Nothing
Mercedes E Class Estate Mark Billinghurst
29/06/2018
6 / 10

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Mark Billinghurst of Andover, who had a new Designo Diamond White Mercedes E Class Diesel Estate (2016 on) on 29/06/2018

Overall: 6 / 10

Dealer Service Comments

Just not what I expected, cancelled delivery, delievry subsequently 1 week late, lease documentaion not amended to suit, I lost 1/2 fees lost due to a morning wasted away from work - why do I get contacted at 11.01 am when the delivery slot was 09.30 - 11.30 & Exeter is 2.5 hours away?. Shame

Delivery Communication Comments

Very good with Ling & her Staff - Poor with Mercedes, resulting in a lost 1/2 day off work & a revised delivery date 1 week later than promised & when lease officially started.

Improvements

Nothing Ling - your service on our 3rd car from you was Brill.
Mini Hatch
16/08/2018
10 / 10

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of , who had a new Midnight Black Mini Hatchback (2014 on) on 16/08/2018

Overall: 10 / 10

Overall Comments

Car arrived early morning which was a surprise, also on a small trailer so even bigger surprise as no delivery mileage to speak of.

Improvements

Nothing really!
Audi Q3 Estate Anthony Tuddenham
09/08/2018
10 / 10

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Anthony Tuddenham of Kent, who had a new Glacier White Audi Q3 Estate Special Editions (2015 on) on 09/08/2018

Overall: 10 / 10

Missing Comments

Audi iPhone adaptor plug
Audi A1 3dr Hatch (2014-18) Scott Bradford
15/08/2018
8 / 10

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Scott Bradford of Chester Le Street, who had a new Shell White Audi A1 Hatchback (2014 - 2018) on 15/08/2018

Overall: 8 / 10

Delivery Person Comments

very friendly and kept me informed about his arrival time.

Cleanliness Comments

because it was driven up from down south it was a bit grubby and covered in bugs but I don't mind that at all. I can was it

Overall Comments

The process was very easy and went smoothly, however I did feel sorry for the poor guy who drove the car up from Coventry then had to make his own way back home using public transport, I was at work so I couldn't even drive him to the bus stop so he could get to Durham train station :(

Improvements

you were great
Volkswagen Tiguan Allspace Estate Paul Comber
14/08/2018
10 / 10

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Paul Comber of Frome, who had a new White VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018

Overall: 10 / 10

Improvements

Nothing. Our delivery driver was particularly friendly, helpful, polite & informative.
Hyundai Tucson Estate Nige Cave
14/08/2018
10 / 10

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Nige Cave of Bedford, who had a new Phantom Black Hyundai Tucson Estate (2015 on) on 14/08/2018

Overall: 10 / 10

Volkswagen Tiguan Allspace Estate Sean Smith
14/08/2018
8 / 10

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Sean Smith of Buckie, who had a new Deep Black VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018

Overall: 8 / 10

Damage Comments

two minor scratches noted on delivery documents

Improvements

Confirmed delivery the day prior with an indication of morning, afternoon or evening delivery slot
Seat Arona Mick Dumbarton
13/08/2018
8 / 10

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Mick Dumbarton of Doncaster, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 13/08/2018

Overall: 8 / 10

Delivery Punctuality Comments

Bang on time! Called 1 hour before delivery.

Overall Punctuality Comments

Bang on time! Called 1 hour before delivery.

Cleanliness Comments

Car was nigh on spotless, with just a couple of tape marks on glass where protective film had been removed.

Delivery Communication Comments

Awesome communication from Ling and comrades. Dealer called 1 hour before delivery for directions and on arrival explained some of the features of the car.

Missing Comments

Car delivered with half a tank of fuel. Not sure if this should have been full, or if that was some crazy hallucination I had.

Improvements

Nothing I can think of!
Audi TT Coupe (2014 on) (2014-18) Colin Evans
13/08/2018
10 / 10

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Colin Evans of Lincoln, who had a new Brilliant Black Audi TT Coupe (2014 - 2018) on 13/08/2018

Overall: 10 / 10

Delivery Person Comments

Pleasant attitude. Very helpful

Delivery Punctuality Comments

Very prompt

Overall Punctuality Comments

Very prompt

Cleanliness Comments

Very clean

Overall Comments

Arrived promptly. Driver very helpful
Nissan Qashqai Andrew Marsh
10/08/2018
10 / 10

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Andrew Marsh of London, who had a new Black Nissan Qashqai Hatchback (2017 on) on 10/08/2018

Overall: 10 / 10

Cleanliness Comments

Spotless.

Overall Comments

No complaints. Arrived on time and made contact in advance of turning up.

Delivery Communication Comments

Chased up ETA and kept me informed througout.

Improvements

Nothing.
Mercedes A Class Arlene Findlater
10/08/2018
8 / 10

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Arlene Findlater of Monifieth, who had a new Mountain Grey Mercedes A Class Diesel Hatchback (2018 on) on 10/08/2018

Overall: 8 / 10

Delivery Person Comments

Excellent service

Delivery Punctuality Comments

Kept to time

Overall Punctuality Comments

Kept to time

Overall Comments

A little bit longer than I expected to wait.
Mercedes C Class Saloon (2014-18) Nisha Vadgama
03/08/2018
10 / 10

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Nisha Vadgama of Burgess Hill, who had a new Diamond Silver Mercedes C Class Diesel Saloon (2014 - 2018) on 03/08/2018

Overall: 10 / 10

Improvements

Nothing much apart from a more accurate delivery time at time of initially asking after you ordered the car.
Mazda 2 John Campbell
08/08/2018
10 / 10

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John Campbell of Falkirk, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 08/08/2018

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good

Improvements

Nothing
Seat Arona
25/06/2018
10 / 10

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of , who had a new Desire Red with Midnight Black Roof Seat Arona Diesel Hatchback (2017 on) on 25/06/2018

Overall: 10 / 10

Delivery Person Comments

Delivery driver was very polite. He showed me how to work the car and any special features and adjusted the delivery milage on the form without me asking.

Delivery Punctuality Comments

Arrived early in the day, with a phone call half an hour before.

Overall Punctuality Comments

Arrived early in the day, with a phone call half an hour before.

Cleanliness Comments

Car had been freshly washed and clean all round.

Damage Comments

Car was in great condition.

Overall Comments

Arrived early on the day of delivery with no issues whatsoever.

Delivery Communication Comments

Couldn't ask for better communication with both Ling and the dealer.

Improvements

I don't think anything.
Mini Hatch Archie Halford
08/08/2018
6 / 10

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Archie Halford of Twickenham, who had a new Black Mini Hatchback (2014 on) on 08/08/2018

Overall: 6 / 10

Delivery Person Comments

Delivery guy himself was a nice guy and did his job well.

Delivery Punctuality Comments

Hour later than expected.

Overall Punctuality Comments

Hour later than expected.

Cleanliness Comments

See above in overall happiness

Dealer Service Comments

No contact - no comment to make

Overall Comments

Delivery was late as the dealer had not cleaned the car. There were marks on the seat, but they will come off. I will need to do a 'proper' valet on the car as the valet they performed was a bit slapdash, I imagine it was 'hurried'.

Missing Comments

Logbook? Do we not get that?

Improvements

Not sure there is anything is there? You don't deliver, the dealer does?
Audi TT Coupe (2014 on) (2014-18) Tonya McFarthing
08/08/2018
8 / 10

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Tonya McFarthing of Middlesbrough, who had a new Ibis White Audi TT Coupe (2014 - 2018) on 08/08/2018

Overall: 8 / 10

Improvements

Nothing, it all went as expected.
Fiat 124 Spider Convertible (2016-18) Mark Austen
06/08/2018
? / 10

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Mark Austen of LONDON, who had a new Argento Grey Fiat 124 Spider Convertible (2016 - 2018) on 06/08/2018

Overall: ? / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Very good dealer

Overall Comments

Very good

Delivery Communication Comments

Good on the day

Missing Comments

No

Improvements

All good
Nissan Juke Merv Ellis
06/08/2018
8 / 10

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Merv Ellis of Cannock, who had a new Magnetic Red Nissan Juke Diesel Hatchback (2014 on) on 06/08/2018

Overall: 8 / 10

Delivery Person Comments

No issues there.

Delivery Punctuality Comments

Arrived nice and early.

Overall Punctuality Comments

Arrived nice and early.

Cleanliness Comments

See first comments.

Damage Comments

No damage.

Overall Comments

Delivery driver had the car washed that morning and obviously rushed it as there were water marks everywhere.

Delivery Communication Comments

No issues.

Missing Comments

Radio Security Code.

Improvements

Kia Sportage Estate (2016-18) David Carter
06/08/2018
8 / 10

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David Carter of Hildenborough, Tonbridge, who had a new Artic White Kia Sportage Diesel Estate (2016 - 2018) on 06/08/2018

Overall: 8 / 10

Mercedes A Class Jonny Penn
01/08/2018
10 / 10

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Jonny Penn of Bognor Regis, who had a new Jupiter Red Mercedes A Class Diesel Hatchback (2018 on) on 01/08/2018

Overall: 10 / 10

Skoda Karoq Estate Holli Granger
03/08/2018
8 / 10

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Holli Granger of Wincanton, who had a new Black Pearl Skoda Karoq Diesel Estate (2017 on) on 03/08/2018

Overall: 8 / 10

Improvements

Telephone with eta first thing. We got a phone call at midday with ets for 15.30, which was accurate.
Volkswagen Polo Jake Stockdale
02/08/2018
10 / 10

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Jake Stockdale of Barrow-in-Furness, who had a new Pure white VW Polo Hatchback (2018 on) on 02/08/2018

Overall: 10 / 10

Delivery Person Comments

Driver was pleasant and easy going. Talked me through most of the car and completed the relevant checklist form.

Delivery Punctuality Comments

Arrival time was planned and communicated effectively.

Overall Punctuality Comments

Arrival time was planned and communicated effectively.

Cleanliness Comments

Perfect condition.

Dealer Service Comments

Dealer was quick and efficient in getting the car prepared and ready for delivery.

Overall Comments

Car delivered quickly and efficiently in perfect condition. Driver rang 2hours prior to arrival to let the customer know what time he would arrive.

Delivery Communication Comments

Easily able to communicate with somebody and ask all the relevant and necessary questions.

Improvements

Nothing, was perfect.
Seat Arona John Currie
02/08/2018
8 / 10

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John Currie of Coatbridgr, who had a new Urban Silver Seat Arona Hatchback (2017 on) on 02/08/2018

Overall: 8 / 10

Dealer Service Comments

Delivery later than expected

Improvements

More accurate timings
Skoda Octavia Estate
01/08/2018
8 / 10

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of , who had a new Energy Blue Skoda Octavia Estate (2017 on) on 01/08/2018

Overall: 8 / 10

Renault Clio
02/08/2018
8 / 10

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of , who had a new Black Renault Clio Hatchback (2016 on) on 02/08/2018

Overall: 8 / 10

Damage Comments

Car was a bit dirty as been driven 100 miles. Did not see anything appart from few flies and bits stuck on. Will get the car wash and will report if anything appear.
Volkswagen Golf
02/08/2018
10 / 10

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of , who had a new Deep Black VW Golf Diesel Hatchback (2017 on) on 02/08/2018

Overall: 10 / 10

Delivery Person Comments

pleasant experienced man

Delivery Punctuality Comments

yes received call an hour before delivery. delivery was on time as advised.

Overall Punctuality Comments

yes received call an hour before delivery. delivery was on time as advised.

Cleanliness Comments

spotless as you would expect

Damage Comments

no damage

Dealer Service Comments

didn't really deal directly with supplier but everything was ok

Overall Comments

received call to advise of delivery time. arrived on time.

Delivery Communication Comments

as always great communication all round

Improvements

full fuel tank rather than half :P
Nissan Qashqai Bob Astley
02/08/2018
8 / 10

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Bob Astley of Dudley, who had a new Black Anthracite Nissan Qashqai Hatchback (2017 on) on 02/08/2018

Overall: 8 / 10

Improvements

Nothing, all was fine
Ford Kuga Estate Rob Hill
01/08/2018
8 / 10

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Rob Hill of Southport, who had a new Magnetic Ford Kuga Estate (2016 on) on 01/08/2018

Overall: 8 / 10

Delivery Person Comments

Pleasant and efficient

Delivery Punctuality Comments

Yes.

Overall Punctuality Comments

Yes.

Cleanliness Comments

Clean and tidy. A little dirt on the outside, but had drove from Wolverhampton that morning.

Damage Comments

Non.

Overall Comments

Good process. Had a delivery window of 9 - 1. Delivery driver then rang me at 10 to give a 30 minute window.

Delivery Communication Comments

Was given a date and window from yourselves, then a more specific one from the delivery driver.

Missing Comments

No

Improvements

Nothing
Seat Arona Mike Cawtheray
31/07/2018
8 / 10

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Mike Cawtheray of Sudbury, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 31/07/2018

Overall: 8 / 10

Delivery Punctuality Comments

Actually arrived 30 minutes early(Can you hear this British Rail)!!

Overall Punctuality Comments

Actually arrived 30 minutes early(Can you hear this British Rail)!!

Improvements

Can’t think of anything really think this is my 4th car i’ve had off you and the service has always been top notch! Well done to you and your team ????????
Seat Ibiza Josh French
23/07/2018
8 / 10

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Josh French of Walton-on-the-hill, who had a new Desire Red Seat Ibiza Hatchback (2017 on) on 23/07/2018

Overall: 8 / 10

Volkswagen Polo Ewan Christian
31/07/2018
10 / 10

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Ewan Christian of Hemingbrough, who had a new Reef Blue VW Polo Hatchback (2018 on) on 31/07/2018

Overall: 10 / 10

Overall Comments

It was delivered by a lovely (some would say elderly) gentleman who delivers 2 days a week for Inchcape Cheltenham. He drove the whole way in Economy mode (in a GTi!!) and got nearly 60mpg out of it. Never to be seen again! If there had been any problems, he would have been certain to tell me about them. 100% for him!!

Improvements

Nothing
Volkswagen Polo Paul Hartigan
30/07/2018
8 / 10

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Paul Hartigan of Gerrards Cross, who had a new Pure white VW Polo Hatchback (2018 on) on 30/07/2018

Overall: 8 / 10

Skoda Karoq Estate Jill Insley
27/07/2018
10 / 10

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Jill Insley of Swadlincote, who had a new Solid - white (chargable) Skoda Karoq Estate (2017 on) on 27/07/2018

Overall: 10 / 10

Delivery Person Comments

Lee at Skoda Manchester was very pleasant & helpful

Delivery Punctuality Comments

Told to collect after 3pm, arrived at 3.10 & left by 3,30

Overall Punctuality Comments

Told to collect after 3pm, arrived at 3.10 & left by 3,30

Overall Comments

I wanted my car 3 days earlier than estimated delivery date and they did it

Delivery Communication Comments

Thank you for getting the car & paperwork sorted for me to enable us to take it to France the next day it made our trip so muc Easier and more comfortable

Improvements

Nothing as fast as I’m concerned
Seat Leon Colin Anderson
30/07/2018
10 / 10

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Colin Anderson of Glasgow, who had a new MYSTERY BLUE Seat Leon Hatchback (2016 on) on 30/07/2018

Overall: 10 / 10

Kia Sportage Estate (2016-18) Tony Owens
30/07/2018
6 / 10

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Tony Owens of Newcastle, who had a new Silver Kia Sportage Estate (2016 - 2018) on 30/07/2018

Overall: 6 / 10

Delivery Person Comments

Seemed quite harassed, maybe due to not having correct delivery details?

Cleanliness Comments

A bit messy in the driver side footwell?

Overall Comments

Had no house number and incorrect landline phone number

Improvements

Correct customer info should be essential on delivery notes? But a good overall service.
Kia Sportage Estate (2016-18) Martin Keating
12/07/2018
8 / 10

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Martin Keating of Essex, who had a new Red Kia Sportage Estate (2016 - 2018) on 12/07/2018

Overall: 8 / 10

Missing Comments

vehicle has no carpets front or rear have phoned dealer kia in Solihull and was told by a guy called raj that the car does not come with carpets. could you tell me if this is correct

Improvements

have some carpets in the car haha
Honda CR-V Estate (2015 on) (2015-18) Mick McCabe
27/07/2018
10 / 10

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Mick McCabe of Consett, who had a new Lunar Silver Honda CR-V Diesel Estate (2015 - 2018) on 27/07/2018

Overall: 10 / 10

Skoda Superb Estate Michael Mason
27/07/2018
8 / 10

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Michael Mason of Sudbury, who had a new Black Skoda Superb Diesel Estate (2015 on) on 27/07/2018

Overall: 8 / 10

Honda CR-V Estate (2015 on) (2015-18) Adam Fyfe
27/07/2018
10 / 10

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Adam Fyfe of Markfield, who had a new Twilight Blue Honda CR-V Diesel Estate (2015 - 2018) on 27/07/2018

Overall: 10 / 10

Improvements

A paper copy of delivery note to keep for future reference would have been useful, rather than signing electronically.
Nissan Qashqai Tim Friesner
20/07/2018
8 / 10

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Tim Friesner of Chichester, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 20/07/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy :)

Overall Comments

All went well thanks.
Skoda Octavia Jim Hughes
27/07/2018
10 / 10

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Jim Hughes of Liverpool, who had a new Candy White Skoda Octavia Hatchback (2017 on) on 27/07/2018

Overall: 10 / 10

Improvements

Everything ran smoothly. Delivered on the day and time as agreed. Excellent service
Volkswagen Golf Shaif Ahmed
24/07/2018
8 / 10

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Shaif Ahmed of Edgware, who had a new Indium grey VW Golf Diesel Hatchback (2017 on) on 24/07/2018

Overall: 8 / 10

Delivery Person Comments

Very professional

Delivery Punctuality Comments

Phoned in advance

Overall Punctuality Comments

Phoned in advance

Cleanliness Comments

Clean throughout

Overall Comments

Delivered on truck, so minimal mileage - happy!

Missing Comments

Looks like following is missing: Warranty book, service book and my copy of delivery form
Citroen C3 Mary Woollard
23/07/2018
8 / 10

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Mary Woollard of Huntingdon, who had a new PLATINUM GREY Citroen C3 Hatchback (2016 on) on 23/07/2018

Overall: 8 / 10

Delivery Person Comments

Really nice well presented guy.

Cleanliness Comments

In current dry weather there is no excuse not to deliver a car gleaming as if out of the showroom. I understand this pre-reg car has been compound stored (which is not a problem) and seems it had just been given a brief jet wash not a proper pre-delivery valet. Either the jet wash water was dirty or it contained a cleaning solvent that wasn't properly rinsed off. The car arrived covered with creamy coloured dried water spots which spoiled the new car look. This morning before the heat came up I had to wash it thoroughly with proper car wash/wax using a microfibre wash mit and leather off. Even with this some areas needed a second wash to remove the mystery spots. Further the jet wash had been so fierce at the nearside rear door it had blasted dirt past the door seal onto the inside door panel. All resolved by me in an hour or so this morning but not something I should have needed to do.

Dealer Service Comments

Another 15mins on the pre-delivery valet and it would be a very good.

Overall Comments

See valet comments that lost them a very good.

Improvements

Dealer could have someone responsible for checking the car was prepped 100% to how a customer would expect to receive a new car before it left the depot.
Seat Arona Andy Horsfall
20/07/2018
10 / 10

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Andy Horsfall of Hull, who had a new Midnight Black Seat Arona Diesel Hatchback (2017 on) on 20/07/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant

Delivery Punctuality Comments

exact time and called me 1hour before

Overall Punctuality Comments

exact time and called me 1hour before

Overall Comments

excellent early delivery

Improvements

every thing great
Nissan Qashqai Paul Mitchell
19/07/2018
8 / 10

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Paul Mitchell of Seaham, who had a new Nightshade Nissan Qashqai Diesel Hatchback (2017 on) on 19/07/2018

Overall: 8 / 10

Delivery Punctuality Comments

Left a message to say 1:30 to 2pm, didn't arrive until 14:45.

Overall Punctuality Comments

Left a message to say 1:30 to 2pm, didn't arrive until 14:45.
Volkswagen Golf Liz Cresswell
17/07/2018
8 / 10

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Liz Cresswell of Bradford, who had a new Red (chargeable solid) VW Golf Hatchback (2017 on) on 17/07/2018

Overall: 8 / 10

Delivery Punctuality Comments

Large 3 hour window across morning and afternoon. 11 - 2

Overall Punctuality Comments

Large 3 hour window across morning and afternoon. 11 - 2

Overall Comments

Morning or afternoon would give you some of your day back

Improvements

Delivered morning or afternoon. Whole day waiting. Can't do much when car arrives at 2.00
Seat Arona Paul Winter
17/07/2018
8 / 10

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Paul Winter of Barford, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 17/07/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly. Called before to advise delivery time. Didn't know anything about the car - had never seen one before!

Delivery Punctuality Comments

Called before and arrived as advised.

Overall Punctuality Comments

Called before and arrived as advised.

Cleanliness Comments

Clean and tidy inside. Road dirt on outside as it had been driven from Bradford to Norwich

Dealer Service Comments

Haven't really had any contact with the, They had put car mats in, which was nice.

Improvements

Nothing
Seat Leon Estate David Stitt
18/07/2018
10 / 10

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David Stitt of Irvine, who had a new Nevada White Seat Leon Sport Tourer (2016 on) on 18/07/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant driver, very helpful with going over car for damages and offering to guide you through controls of car.

Delivery Punctuality Comments

Time slot was 0800 to 0900 and was delivered 0830

Overall Punctuality Comments

Time slot was 0800 to 0900 and was delivered 0830

Cleanliness Comments

Inside car was spotless and driver had just washed outside.

Damage Comments

No damage

Dealer Service Comments

Only had dealings with the delivery driver but all in I would say very good.

Overall Comments

Very pleased with delivery, phone call the day before to confirm a 1 time slot and the car was delivered within this time slot.

Delivery Communication Comments

Delivery time slot given day before.

Missing Comments

Delivery form - I only had to sign the driver tablet, no paperwork. Nothing missing from the car.

Improvements

Nothing, experience very pleasant from driver communications to messages from yourself reminding me to be very thourgh with the checks and message you straight away.
Abarth 595 Hatchback Gregg Dadson
17/07/2018
8 / 10

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Gregg Dadson of Gillingham, who had a new Record Grey Abarth 595 Hatchback (2016 on) on 17/07/2018

Overall: 8 / 10

Delivery Person Comments

Really nice guy, easy to talk to. Showed me around the car and talked through all the features

Delivery Punctuality Comments

Car came early in the day, but was a little later than expected (1hr late).

Overall Punctuality Comments

Car came early in the day, but was a little later than expected (1hr late).

Cleanliness Comments

It was washed just before being dropped off, which man y be why it was slightly late

Damage Comments

Car is perfect

Dealer Service Comments

Double booked

Overall Comments

The original delivery was double booked but another driver was organised for the following day

Delivery Communication Comments

Received a call on Monday about the double booking and got a call an hour before delivery

Improvements

See above
Seat Leon Lois Brough
16/07/2018
10 / 10

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Lois Brough of Northumberland, who had a new MONSOON GREY Seat Leon Hatchback (2016 on) on 16/07/2018

Overall: 10 / 10

Mercedes GLC Estate Ash Patel
12/07/2018
10 / 10

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Ash Patel of Leicestershire , who had a new Black Mercedes GLC Diesel Estate (2015 on) on 12/07/2018

Overall: 10 / 10

Delivery Person Comments

Think I answered this above, he was really polite and nice, very nice to see him..

Delivery Punctuality Comments

Bang on time, they called me hour before they arrived

Overall Punctuality Comments

Bang on time, they called me hour before they arrived

Overall Comments

Service was prompt and delivery driver was a nice elderly man, he was really good,and polite

Delivery Communication Comments

Well service from Ling goes without saying it is perfect and you will not beat this.. Mercedes were also very good and both parties worked together very well and professionally

Missing Comments

Think I do not have delivery form, should that come from driver?

Improvements

Nothing as all was perfect and I could not ask for anymore.
Renault Koleos Estate Mark Bowles
16/07/2018
6 / 10

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Mark Bowles of Yeovil, who had a new Admiral Blue Renault Koleos Diesel Estate (2017 on) on 16/07/2018

Overall: 6 / 10

Delivery Person Comments

Polite

Delivery Punctuality Comments

Delivery scheduled for Friday...turned up the following Monday.

Overall Punctuality Comments

Delivery scheduled for Friday...turned up the following Monday.

Cleanliness Comments

Desiccated apple in the drivers side door pocket, something like mould on the inside if the windscreen, skuff on the near side front pillar (polished out).

Damage Comments

Only the skuff, that polished out, so nothing permanent.

Dealer Service Comments

No comms or service as yet from supplier.

Delivery Communication Comments

Driver called with delivery time slot, which was good.

Improvements

Deliver on time, clean car properly, supply paperwork.
Skoda Superb Estate
12/07/2018
10 / 10

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of , who had a new Dragon Green Skoda Superb Diesel Estate (2015 on) on 12/07/2018

Overall: 10 / 10

Missing Comments

presume service book and warrenty details are digital now?

Improvements

perhaps a call first thing in the morning just stating am or pm delivery would be nice but driver did ring and give me 2 hours notice so can,t complain really
Fiat 500 Convertible Mel Holland
10/07/2018
6 / 10

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Mel Holland of Mansfield, who had a new Tech House Grey Fiat 500C Convertible (2015 on) on 10/07/2018

Overall: 6 / 10

Delivery Punctuality Comments

not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation

Overall Punctuality Comments

not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation

Dealer Service Comments

Dealer excellent minus delivery person

Overall Comments

The drive did not attend on the specified day.

Delivery Communication Comments

Ling excellent, Stone Acre terrible

Missing Comments

No Sat Nav as requested

Improvements

- Car on day specified -Time to be given -Communication from driver -Driver to ensure customer aware of changes
Volkswagen Touran Estate Andrew Carr
31/05/2018
8 / 10

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Andrew Carr of North Shields, who had a new Pure White VW Touran Diesel Estate (2015 on) on 31/05/2018

Overall: 8 / 10

Delivery Person Comments

Very courteous chap delivered my car. Very pleasant, very knowledgeable regarding VWs in general. Offered a run-through of the cars features, which I have never had before. Telephoned before arrival. Very polite. Very carefully drove car off the transporter, very impressed.

Delivery Punctuality Comments

Very punctual, amenable driver

Overall Punctuality Comments

Very punctual, amenable driver

Cleanliness Comments

A bit dusty inside, particularly the driver's side, but nothing dramatic/that couldn't be dusted.

Damage Comments

Immaculate. Again, by transporter, so not driven.

Dealer Service Comments

Had telephone contact with the corporate leasing contact @ Lister's in Stratford. Very experienced, and very helpful.

Overall Comments

Delivery was via a car transporter, meaning the car arrived with only 12 miles on the clock and in pristine condition. Beautifully presented. Thank you

Delivery Communication Comments

Thanks for everyone's help with this

Missing Comments

I haven't noticed anything..... all extras factory fitted as agreed

Improvements

Absolutely nothing at all. A very customer-centric service, just the same as the previous cars. Thanks to Ling's (as per usual) and Listers. Now, when can I order another one.......?
Volvo XC90 Estate
12/07/2018
6 / 10

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of , who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2018

Overall: 6 / 10

Dealer Service Comments

I wanted pictures of the actual vehicle but this was not made available.

Improvements

I would have picked the vehicle up so one of the product specialists was available to talk me through the vehicle, this was not made available.
Volvo XC90 Estate
11/07/2018
8 / 10

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of , who had a new Onyx Black Volvo XC90 Diesel Estate (2015 on) on 11/07/2018

Overall: 8 / 10

Cleanliness Comments

Driver had washed but it had dried lots of water limescale marks I had to redo it

Overall Comments

Driver gave excellent updates but got stuck in accident so was later than planned

Delivery Communication Comments

Took me a while to find your phone number to call

Improvements

Earlier delivery
Audi TT Coupe (2016 on) (2016-18) Levi Johnson
06/07/2018
10 / 10

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Levi Johnson of Sheerness, who had a new Monsoon Grey Audi TT Coupe Special Editions (2016 - 2018) on 06/07/2018

Overall: 10 / 10

Skoda Karoq Estate Lynsay McEwen
10/07/2018
10 / 10

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Lynsay McEwen of Kilmarnock, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/07/2018

Overall: 10 / 10

Cleanliness Comments

The driver called me to ask where he could get the car washed locally before he brought it to my house was pleased with that

Missing Comments

All forms were signed online so didnt get anything given to me on delivery but wasnt expecting this as was all signed on device

Improvements

Was very happy with the whole process nothing i would suggest was better
Seat Ateca Estate Lloyd Black
09/07/2018
10 / 10

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Lloyd Black of Stockport, who had a new Black Seat Ateca Estate (2016 on) on 09/07/2018

Overall: 10 / 10

BMW 1 Series Gibo Bengtsson
09/07/2018
8 / 10

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Gibo Bengtsson of , who had a new Alpine White BMW 1 Series Hatchback Special Edition (2017 on) on 09/07/2018

Overall: 8 / 10

Delivery Person Comments

Guy really pleasant had a great demeanor

Delivery Punctuality Comments

Didn't have a time however it arrived at 8.30 which was great for me to get on with day

Overall Punctuality Comments

Didn't have a time however it arrived at 8.30 which was great for me to get on with day

Cleanliness Comments

Showroom clean

Dealer Service Comments

No real communication with Arval however all appears good

Overall Comments

Only reason not very good no forward idea of time of delivery, most companies now seem to text in advance a time window, however no problem to me

Delivery Communication Comments

Kept informed throughout process and difficult issue resolved when I noticed dealer advertised pricing lower than the contract they had just sent LOL :)

Improvements

Nothing else not mentioned :)
Mitsubishi Outlander Estate (2015-18) Simon Wright
05/07/2018
8 / 10

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Simon Wright of St Albans, who had a new Amethyst Black Mitsubishi Outlander Estate (2015 - 2018) on 05/07/2018

Overall: 8 / 10

Cleanliness Comments

Could have been cleaner on the exterior - anyone that uses the car SHOULD only touch it on the door handles.

Overall Comments

No call before hand to warn of time for arrival.

Improvements

Car was very low on petrol - not a big deal as it had a full battery charge (30 mile range) and the call before delivery. Thanks!
Volkswagen Golf Chris Drayton
06/07/2018
8 / 10

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Chris Drayton of Tadcaster, who had a new Indium Grey VW Golf Hatchback (2017 on) on 06/07/2018

Overall: 8 / 10

Volkswagen Tiguan Estate Dave Neale
05/07/2018
10 / 10

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Dave Neale of Sheffield, who had a new Indium Grey VW Tiguan Diesel Estate (2016 on) on 05/07/2018

Overall: 10 / 10

Delivery Person Comments

pleasant chap

Delivery Punctuality Comments

arrived when he said it would

Overall Punctuality Comments

arrived when he said it would

Cleanliness Comments

arrived on a trailer so very clean

Overall Comments

polite and helpful delivery driver, called 2 hrs beforehand

Improvements

I have purchased from you maintained plan, I have no details of this yet , ie where I can have it serviced etc
BMW 2 Series Coupe Terry Gooding
05/07/2018
8 / 10

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Terry Gooding of Cardiff, who had a new Estoril Blue BMW 2 Series Diesel Coupe (2017 on) on 05/07/2018

Overall: 8 / 10

Delivery Person Comments

Older guy who had good knowledge of the car and went over the controls.

Delivery Punctuality Comments

He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.

Overall Punctuality Comments

He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.

Cleanliness Comments

All tidy

Damage Comments

Couldn't see any

Dealer Service Comments

Once ordered the car was going to take months to arrive and was then 2 weeks late. Probably not the supplying dealers fault but frustrating none the less. Would be useful on your site to have a section that lists cars that could be supplied immediately. My son was running a car that had the engine warning light on and could break down any time but luckily it didn't. so a car that c

Delivery Communication Comments

Lingo works well for Lings and Customer as a complete history of everything said is there. No need to dig out emails or remember talk over phone. It would be good if your website had a kill button that killed all the annoying animations. I know the animations are part of the LingsCars charm but when you're trying to use the site in work it attracts unwanted attention from co-workers and bosses so not good.

Missing Comments

Not sure at the moment as the car is for my son who lives 150 miles away.
Citroen C3 Aircross Wayne Palmer
02/07/2018
8 / 10

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Wayne Palmer of Wirral, who had a new Misty Grey Citroen C3 Aircross Hatchback (2017 on) on 02/07/2018

Overall: 8 / 10

Delivery Person Comments

delivery person was pleasant

Delivery Punctuality Comments

We requested a morning delivery and that's what we got

Overall Punctuality Comments

We requested a morning delivery and that's what we got

Cleanliness Comments

brand new

Overall Comments

Very good we had a call and hour prior arrival

Improvements

No all was sweet
BMW 2 Series Convertible Boss Baby Yacim
06/07/2018
8 / 10

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Boss Baby Yacim of Newbury, who had a new Estoril Blue BMW 2 Series Diesel Convertible (2017 on) on 06/07/2018

Overall: 8 / 10

Seat Ateca Estate Adam Carter
05/07/2018
8 / 10

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Adam Carter of Manchester, who had a new Nevada White Seat Ateca Diesel Estate (2016 on) on 05/07/2018

Overall: 8 / 10

Delivery Punctuality Comments

Received at 16:30 on the day but the delivery driver actually thought it was due the following day!

Overall Punctuality Comments

Received at 16:30 on the day but the delivery driver actually thought it was due the following day!

Improvements

Obtained a closer delivery expected time.
Volvo V40 Paul Wilkins
05/07/2018
8 / 10

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Paul Wilkins of London, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 05/07/2018

Overall: 8 / 10

Dealer Service Comments

I've not had any communication from the dealer at all

Overall Comments

Would have been good to have a rough delivery time but it was great that delivery was free
Mercedes E Class Saloon Dan Pipes
03/07/2018
8 / 10

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Dan Pipes of Derby, who had a new White Mercedes E Class Diesel Saloon (2016 on) on 03/07/2018

Overall: 8 / 10

Delivery Person Comments

Very well informed and knowledgable about the car, explained everything well, smelt neutral and no issues. Very polite.

Delivery Punctuality Comments

Called well in advance to say the ETA was 11am - arrived at 11am exactly

Overall Punctuality Comments

Called well in advance to say the ETA was 11am - arrived at 11am exactly

Cleanliness Comments

The vehicle had been driven from Exeter and looked like it had been driven down country lanes with mud all uup the side of the car.

Damage Comments

1.5 cm crack in windscreen

Overall Comments

Not ideal about the chipped window screen, understand accidents happen. Delivery guy was friendly and pro-actively highlighted the issue and explained everything clearly. Called prior to drop off and informed of one of Arrival which was accurate.

Improvements

Cleaner car exterior - no biggie
Mercedes E Class Saloon
29/06/2018
10 / 10

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of , who had a new Selenite Grey Mercedes E Class Diesel Saloon (2016 on) on 29/06/2018

Overall: 10 / 10

Seat Arona Imark1 Roberts
02/07/2018
8 / 10

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Imark1 Roberts of Wimborne, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 02/07/2018

Overall: 8 / 10

Volkswagen Tiguan Estate Mark Sear
29/06/2018
10 / 10

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Mark Sear of Woburn Sands, who had a new Black VW Tiguan Estate (2016 on) on 29/06/2018

Overall: 10 / 10

Overall Comments

As always super service.

Improvements

Nothing. As usual ... superb
Seat Arona Dave Williams
29/06/2018
8 / 10

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Dave Williams of Bushey, who had a new desire red Seat Arona Hatchback (2017 on) on 29/06/2018

Overall: 8 / 10

Delivery Person Comments

Pleasant, professional guy

Delivery Punctuality Comments

Phoned me in advance and arrived when he said he would

Overall Punctuality Comments

Phoned me in advance and arrived when he said he would

Cleanliness Comments

Had been cleaned prior to delivery, was spotless

Improvements

Considering it was delivered at no cost to me, I couldn't expect a better service
Volvo XC60 Estate Warren Gibson
02/07/2018
10 / 10

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Warren Gibson of East Wemyss, who had a new Bright Silver Volvo XC60 Diesel Estate (2017 on) on 02/07/2018

Overall: 10 / 10

Delivery Person Comments

The delivery person was top notch, very nice person to speak to and easy to get along with

Delivery Punctuality Comments

Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress

Overall Punctuality Comments

Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress

Cleanliness Comments

Car was spotless and in good condition, there was water marks from the car wash done before it was dropped off

Damage Comments

No damage that I could see but water marks in the car made it hard to see

Overall Comments

Was kept informed the whole day on when the car was due, when it did arrive I was not rushed and was aloud to inspect the car and ask any questions I had
Nissan Qashqai Gary Kristensen
29/06/2018
8 / 10

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Gary Kristensen of Reading, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 29/06/2018

Overall: 8 / 10

Cleanliness Comments

The final valet was not very good with lots of hair and smears on the car. It looked as if it had not been done professionally.

Damage Comments

I have provided pictures of the scratches and blemishes.

Delivery Communication Comments

With Ling - very good. With dealer - could have been informed of delivery date and time a few days earlier to plan the time off to achieve it.

Improvements

Better cleaning, vehicle should not have been sent out with the scratches and blemishes that were present.
Audi A5 Sportback Norwin Simms
27/06/2018
8 / 10

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Norwin Simms of Belfast, who had a new Daytona Grey Audi A5 Sportback (2016 on) on 27/06/2018

Overall: 8 / 10

Delivery Person Comments

He picked me up from the station and gave us a lift to the dealership, and was very thorough in his walkthrough of the car's cockpit.

Dealer Service Comments

As I say, it would have been better if we could have arranged for delivery to nearer to home.

Overall Comments

It would have been nice if we could have arranged delivery to the airport, but the pickup from the dealership, was fine.

Delivery Communication Comments

I had expected the dealer to be in touch, but I called them the day before delivery to confirm everything. There was a bit of delay in discussions around delivery with yourselves too, but that was other people messing you about I think.
Skoda Karoq Estate Matt Brewster
29/06/2018
8 / 10

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Matt Brewster of Kings Lynn, who had a new Candy White Skoda Karoq Estate (2017 on) on 29/06/2018

Overall: 8 / 10

Delivery Person Comments

R

Missing Comments

SD card for sat nav. The driver had checked with his boss who said it will be sent to me but yet to have this confirmed By anyone
Mercedes SLC Convertible Christopher Garner
29/06/2018
10 / 10

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Christopher Garner of Billericay, who had a new White Mercedes SLC Roadster (2016 on) on 29/06/2018

Overall: 10 / 10

Delivery Person Comments

Dave was a very nice guy thanks alot

Improvements

Everything was perfectly okay
Nissan Qashqai Steve Bannan
28/06/2018
6 / 10

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Steve Bannan of Sidcup , who had a new Pearl Black Nissan Qashqai Diesel Hatchback (2017 on) on 28/06/2018

Overall: 6 / 10

Delivery Person Comments

No problems there

Delivery Punctuality Comments

Difficult to tell as no prior notification of delivery time given

Overall Punctuality Comments

Difficult to tell as no prior notification of delivery time given

Cleanliness Comments

Was a bit dirty as had been driven 97 that morning

Overall Comments

Overall good although a bit of prior notice as to time of delivery would’ve helped

Delivery Communication Comments

Asked for delivery time and updates Bihar to chase for info

Improvements

Overall ok just needs more feedback on delivery times
BMW 2 Series Convertible Jeff Dyas
26/06/2018
10 / 10

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Jeff Dyas of Barry, who had a new Estoril Blue BMW 2 Series Diesel Convertible (2017 on) on 26/06/2018

Overall: 10 / 10

Delivery Person Comments

A very friendly and helpful delivery man. It was a pleasure to drive him to the station to get his train home.

Improvements

Nothing
Volkswagen Golf Pops Appleyard
26/06/2018
10 / 10

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Pops Appleyard of Whitley Bay, who had a new Tornado Red VW Golf Diesel Hatchback (2017 on) on 26/06/2018

Overall: 10 / 10

Volkswagen Golf John Evans
27/06/2018
8 / 10

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John Evans of Winchester, who had a new Urano Grey VW Golf Hatchback (2017 on) on 27/06/2018

Overall: 8 / 10

Cleanliness Comments

A little bit dusty

Improvements

Delivered it sooner
Skoda Octavia Estate Martin Pullan
26/06/2018
8 / 10

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Martin Pullan of Whitchurch, who had a new Pacific Blue Skoda Octavia Estate (2017 on) on 26/06/2018

Overall: 8 / 10

Delivery Person Comments

Delivery driver was excellent. Very knowledgeable about the car, pleasant and polite.

Dealer Service Comments

Got a call the day before delivery giving a time slot and explaining what would happen.

Missing Comments

No warranty book. But from reading the handbook I think it's all done online.

Improvements

Nothing really. Was very impressed with the process.
Skoda Karoq Estate Richard McCluggage
26/06/2018
8 / 10

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Richard McCluggage of Edinburgh, who had a new Magnetic Brown Metallic Skoda Karoq Estate (2017 on) on 26/06/2018

Overall: 8 / 10

Cleanliness Comments

Spotless inside, had to wash the motorway bugs and grime off on 1st day as wipers couldn't shift them.
Seat Arona Aileen Aitken
19/06/2018
10 / 10

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Aileen Aitken of Salfords, who had a new Desire Red Seat Arona Hatchback (2017 on) on 19/06/2018

Overall: 10 / 10

Delivery Person Comments

He was lovely - friendly and kind.

Overall Comments

no problems at all - very happy
Ford Kuga Estate Graeme Holyoake
25/06/2018
8 / 10

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Graeme Holyoake of Bathgate, who had a new Shadow Black Ford Kuga Vignale Diesel Estate (2016 on) on 25/06/2018

Overall: 8 / 10

Cleanliness Comments

Excellent inside, showing signs of a 350 mile drive outside (insects, road spray etc.)

Dealer Service Comments

After sending the wrong finance forms, the dealer wouldn't accept scanned forms for the correct ones and then didn't confirm receipt as promised until prompted.

Overall Comments

Would have preferred transporter delivery rather than the car being driven from the dealership but I understand that this isn't always possible.

Improvements

Maybe a wash after driving 350 miles. ????
Honda Jazz Helen Charlton
22/06/2018
10 / 10

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Helen Charlton of DURHAM, who had a new Grey Honda Jazz Hatchback (2017 on) on 22/06/2018

Overall: 10 / 10

Delivery Person Comments

VERY PLEASANT DELIVERY DRIVER - WILLING TO ANSWER QUESTIONS ON THE VEHICLE.

Overall Comments

VERY PLEASANT DELIVERY DRIVER. CAR IMMACULATE.

Improvements

NOTHING - VERY VERY GOOD SERVICE
Citroen C3 Erin Bourne-Smith
21/06/2018
4 / 10

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Erin Bourne-Smith of CARDIFF, who had a new Black Citroen C3 Hatchback (2016 on) on 21/06/2018

Overall: 4 / 10

Overall Comments

I was not given an estimated delivery time and it turned up at 8pm in the night. The car was also not cleaned and had stains all over it.

Improvements

Cleaned the car and given an estimated delivery time
Ford Focus (2014-18) Steph Dodds
22/06/2018
8 / 10

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Steph Dodds of Gateshead, who had a new Deep Impact Blue Ford Focus Hatchback (2014 - 2018) on 22/06/2018

Overall: 8 / 10

Delivery Punctuality Comments

Later than advised but he called to explain

Overall Punctuality Comments

Later than advised but he called to explain

Overall Comments

Delivery was later than advised but he rang me to advise which I appreciated
Renault Captur Tracey Lovewell
18/06/2018
8 / 10

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Tracey Lovewell of Stafford, who had a new Oyster Grey Renault Captur Hatchback (2017 on) on 18/06/2018

Overall: 8 / 10

Skoda Karoq Estate Roppa Robson
21/06/2018
10 / 10

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Roppa Robson of Chester Le Street, who had a new Candy white - special solid Skoda Karoq Estate (2017 on) on 21/06/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant, introduced himself. Presented very smart and professional.

Delivery Punctuality Comments

At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.

Overall Punctuality Comments

At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.

Cleanliness Comments

Well valeted, very clean with not one adverse piece of debris, even on the drivers carpets.

Damage Comments

Encouraged by driver to do a a very thorough exam, nothing at all to report or comment on.

Overall Comments

Delivery was excellent, slow and careful and presented thoughtfully. The handover was thorough with the car well explained including the infotainment aspect and connection to mobile phone which proved successfull.

Delivery Communication Comments

I have been kept well advised by Lings and the delivery firm and I’m very happy with both.

Missing Comments

The driver completed the delivery form on hand tablet with me alongside checking. He did ask if I wished an emailed copy which I declined because there was nothing at all of concern that I could bring up later.

Improvements

None, faultless
Ford Focus (2014-18) David Calvert
20/06/2018
8 / 10

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David Calvert of Leeds, who had a new Race Red Ford Focus Hatchback (2014 - 2018) on 20/06/2018

Overall: 8 / 10

Overall Comments

Driver phoned to confirm delivery time and again when close to my place.

Delivery Communication Comments

Apart from the mix up where it was booked for Monday, I took the day off, then they changed it to Wednesday. But the free tank of fuel by way of compensation made up for it...
Volkswagen Golf Alex Tabrah
20/06/2018
10 / 10

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Alex Tabrah of Crumlin, who had a new Deep black pearl VW Golf Hatchback (2017 on) on 20/06/2018

Overall: 10 / 10

BMW 2 Series Coupe Sandip Patel
20/06/2018
10 / 10

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Sandip Patel of Bordon, who had a new Alpine White BMW 2 Series Coupe (2017 on) on 20/06/2018

Overall: 10 / 10

Improvements

Everything went smooth thanks
Volvo XC60 Estate Dev Mann
19/06/2018
10 / 10

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Dev Mann of Leicester, who had a new white Volvo XC60 Diesel Estate (2017 on) on 19/06/2018

Overall: 10 / 10

Mazda CX-5 Estate Tony Horner
18/06/2018
8 / 10

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Tony Horner of Mirfield, who had a new Arctic White Mazda CX-5 Estate (2017 on) on 18/06/2018

Overall: 8 / 10

Delivery Person Comments

Nice Chap

Delivery Punctuality Comments

Nice and early, very punctual.

Overall Punctuality Comments

Nice and early, very punctual.

Cleanliness Comments

It was clean and tidy, it has just been driven up the motorway so there was a little bit of dirt but nothing to worry about.

Damage Comments

As new.

Dealer Service Comments

Didn't meet the dealer just the delivery dude.

Overall Comments

Good communications was contacted by the delivery chap (Fraser) 2 days beforehand and he turned up exactly when he said he would.

Delivery Communication Comments

Really good communications, very human despite the fact you are web-based.

Improvements

Actually... nothing, this is the first time I've leased a car and its been a really painless experience, its been a real bonus for me not to have to deal with car dealers (i don't like them much). You and everybody I dealt with treated me like an adult and didn't make any promises you couldn't keep, your prices were fair (i did look around) and transparent, I really appreciate that. Lings cars is fantastic i will be happy to recommend you and be looking to do business with you again in 3 years. Please don't change a thing you guys are awesome. Thanks, Tony
Honda CR-V Estate (2015 on) (2015-18) Tracy Tomlinson
18/06/2018
8 / 10

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Tracy Tomlinson of Wakefield, who had a new Lunar Silver Honda CR-V Diesel Estate (2015 - 2018) on 18/06/2018

Overall: 8 / 10

Improvements

Time slot Am or pm
Ford Fiesta Alison Marlow
19/06/2018
8 / 10

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Alison Marlow of Northampton, who had a new Shadow Black Ford Fiesta Hatchback (2017 on) on 19/06/2018

Overall: 8 / 10

Cleanliness Comments

Externally great, internally not so happy.

Dealer Service Comments

I'm guessing my car has been used as a demonstrator because it's done 40 miles more than the distance from the dealership to my place? And the radio was programmed with all the dealer's local radio stations.

Delivery Communication Comments

It would be better if you gave the dealer a mobile number to contact. The delivery driver called our landline and left a message but we didn't pick it up until after the car was delivered.

Improvements

Nothing really
Land Rover RR Evoque Colin Gough
18/06/2018
10 / 10

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Colin Gough of Ayot St Lawrence, who had a new Narvik Black Land Rover Range Rover Evoque Diesel Hatchback (2015 on) on 18/06/2018

Overall: 10 / 10

Delivery Person Comments

Nice chatty man, very polite and efficient.

Delivery Punctuality Comments

The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.

Overall Punctuality Comments

The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.

Cleanliness Comments

He had arranged a hand car wash and whilst the car was clean in the main there were some water marks on it, but nothing too serious

Dealer Service Comments

Didn't have a lot of contact with the Dealer - but the delivery driver was very efficient and kept me advised

Overall Comments

communication with the delivery driver were good and he arrived at his estimated time

Missing Comments

I noticed that there wasn't a service book, but contacted Ling and you very quickly confirmed via the Dealer that servicing is all recorded electronically

Improvements

Nothing really - maybe a better car wash but that would be being very picky really! Overall very happy with the service and in particular Ling Cars who I have to say have answered my questions and kept me informed all the way through - really good service and will thoroughly recommend.
Audi A5 Sportback Mark Bentley
17/06/2018
10 / 10

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Mark Bentley of Stockport, who had a new Black Audi A5 Sportback (2016 on) on 17/06/2018

Overall: 10 / 10

Missing Comments

V5C and Log Book

Improvements

none
Nissan Qashqai Elle Williams
15/06/2018
10 / 10

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Elle Williams of Stanley, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 15/06/2018

Overall: 10 / 10

Land Rover Discovery Sport Station Wagon Duncan McMeeking
06/06/2018
8 / 10

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Duncan McMeeking of Grantham, who had a new Byron Blue Land Rover Discovery Sport Diesel Sw (2015 on) on 06/06/2018

Overall: 8 / 10

Cleanliness Comments

Despite sitting in delivery yard for extra 2 days - my choice - still very clean / dust free

Improvements

Nothing
Volkswagen Tiguan Estate Andrew Robertson
15/06/2018
8 / 10

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Andrew Robertson of Stratford On Avon, who had a new Urano Grey VW Tiguan Diesel Estate (2016 on) on 15/06/2018

Overall: 8 / 10

Missing Comments

I was supplied with an Apple USB cable, but thought I had ordered an Android one, although I may be mistaken.
Nissan Qashqai Alan Purvis
11/06/2018
10 / 10

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Alan Purvis of Armadale, who had a new Black Nissan Qashqai Hatchback (2017 on) on 11/06/2018

Overall: 10 / 10

Audi A6 Saloon (2014 on) (2014-18) Kevin Flaherty
14/06/2018
8 / 10

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Kevin Flaherty of Poulton Le Fylde, who had a new Non metallic - Black Audi A6 Saloon (2014 - 2018) on 14/06/2018

Overall: 8 / 10

Dealer Service Comments

The wrong kit ordered for the car. Also the fact they wanted paper copies of documents where all others now working electronic

Improvements

Dancing girls and some fireworks would have been nice but not essential. Otherwise nothing else
Citroen C3 James Bywell
13/06/2018
8 / 10

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James Bywell of Dorking, who had a new Platinum grey Citroen C3 Hatchback (2016 on) on 13/06/2018

Overall: 8 / 10

Delivery Person Comments

Very nice and polite chap
Citroen C4 Cactus (2018-18) Hayley Gallagher
11/06/2018
8 / 10

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Hayley Gallagher of Dunstable , who had a new Polar white Citroen C4 Cactus Hatchback Special Editions (2018 - 2018) on 11/06/2018

Overall: 8 / 10

Delivery Person Comments

Nice guy

Delivery Punctuality Comments

Yes and they called in advance

Overall Punctuality Comments

Yes and they called in advance

Damage Comments

All in good condition

Overall Comments

Very good - friendly and helpful guy
Mini Convertible Linda Morrison
13/06/2018
10 / 10

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Linda Morrison of Dorchester, who had a new Moonwalk Grey Mini Convertible (2016 on) on 13/06/2018

Overall: 10 / 10

Mazda CX-5 Estate Tracey Davison
14/12/2017
10 / 10

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Tracey Davison of Winsford, who had a new Arctic white Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017

Overall: 10 / 10

Delivery Person Comments

He didn't smell ????

Damage Comments

It was 100%perfect !

Overall Comments

Very good , they gave a time an arrived just before it !

Improvements

Absolutely nothing!
Mazda CX-5 Estate Tracey Davison
14/12/2017
10 / 10

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Tracey Davison of Winsford, who had a new Arctic white Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017

Overall: 10 / 10

Delivery Person Comments

He didn't smell ????

Damage Comments

It was 100%perfect !

Overall Comments

Very good , they gave a time an arrived just before it !

Improvements

Absolutely nothing!
Kia Sportage Estate (2016-18) Gary Cutts
02/06/2018
4 / 10

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Gary Cutts of ANDOVER, who had a new Fusion White Kia Sportage Diesel Estate (2016 - 2018) on 02/06/2018

Overall: 4 / 10

Delivery Person Comments

N/A

Delivery Punctuality Comments

N/A

Overall Punctuality Comments

N/A

Cleanliness Comments

Brand new vehicle.

Dealer Service Comments

Arrived at the dealership in Lincoln expecting to meet the sales manager. He did not appear and I was left to deal with a junior who was unable to give me any satisfactory answers to my questions.

Overall Comments

The vehicle did not get delivered on the expected day and I ended up travelling 176mile via train to collect it from Lincoln.

Missing Comments

The tow bar was not fitted and the was no dealership stamp in the warranty book.

Improvements

Deliverd on time.
Audi A5 Sportback Cranny Crandon
08/06/2018
10 / 10

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Cranny Crandon of Penarth, who had a new White Audi A5 Sportback (2016 on) on 08/06/2018

Overall: 10 / 10

Kia Sportage Estate (2016-18) Jacqui Field
13/06/2018
8 / 10

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Jacqui Field of Tonbridge, who had a new Phantom Black Kia Sportage Estate (2016 - 2018) on 13/06/2018

Overall: 8 / 10

Skoda Superb Estate Milby Milburn
25/05/2018
8 / 10

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Milby Milburn of South Shields, who had a new Energy Blue Skoda Superb Estate (2015 on) on 25/05/2018

Overall: 8 / 10

Jaguar XF Estate Blueboy Baldwin
12/06/2018
8 / 10

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Blueboy Baldwin of Gerrards Cross, who had a new Loire Blue Jaguar XF Diesel Sportbrake (2017 on) on 12/06/2018

Overall: 8 / 10

Delivery Person Comments

Courteous gentleman

Delivery Punctuality Comments

The issue with the insurance meant he delivered 2nd drop, not his fault

Overall Punctuality Comments

The issue with the insurance meant he delivered 2nd drop, not his fault

Damage Comments

Posted picture

Overall Comments

Very happy
Nissan Qashqai Scott Fisher
11/06/2018
6 / 10

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Scott Fisher of Warrington, who had a new Black Nissan Qashqai Hatchback (2017 on) on 11/06/2018

Overall: 6 / 10

Delivery Punctuality Comments

I had a call in the morning and the time he came was quite accurate

Overall Punctuality Comments

I had a call in the morning and the time he came was quite accurate

Cleanliness Comments

Car was clean and valeted on the inside but dirty on the outside it didn't feel 'new'

Dealer Service Comments

I

Missing Comments

delivery form was only emailed after the guy had left - although information was correct

Improvements

Clean vehicle on the outside, handover documentation I could go through with they guy while he was there not just emailed after.
Volkswagen Golf Denise Cowle
12/06/2018
10 / 10

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Denise Cowle of Glasgow, who had a new Urano Grey VW Golf Diesel Hatchback (2017 on) on 12/06/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant, contacted me several times when en route to update his arrival time, took time to explain everything about car.

Delivery Punctuality Comments

Arrived when he said he would.

Overall Punctuality Comments

Arrived when he said he would.

Cleanliness Comments

No problems
Ford Ecosport Thomas Morland
08/06/2018
8 / 10

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Thomas Morland of High Wycombe, who had a new Black Ford Ecosport Hatchback (2018 on) on 08/06/2018

Overall: 8 / 10

Jaguar F-Type Coupe John Steven
08/06/2018
8 / 10

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John Steven of Northampton, who had a new Corris Grey Jaguar F-Type Coupe (2017 on) on 08/06/2018

Overall: 8 / 10

Delivery Person Comments

He was very friendly

Cleanliness Comments

Could have been a little cleaner

Overall Comments

Driver called ahead to tell us the car was arriving in the morning. Car was tidy but had 148 miles on the clock

Improvements

Less miles on the clock
Skoda Octavia Estate Gary Kristensen
30/04/2018
6 / 10

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Gary Kristensen of Reading, who had a new Candy White Skoda Octavia Diesel Estate (2017 on) on 30/04/2018

Overall: 6 / 10

Delivery Person Comments

No problems at all. He was a nice guy and very knowledgeable about the car.

Delivery Punctuality Comments

As per my previous comments.

Overall Punctuality Comments

As per my previous comments.

Cleanliness Comments

Was cleaned just before drop off, but due to wet roads, the car had some dirt over it still from the last part of the delivery drive from the washing point to my work location.

Damage Comments

All good on this front.

Dealer Service Comments

Did not really have much contact with them. They delivered late, when they promised differently, so it's very poor service I'm afraid!

Overall Comments

The car delivery was promised in the morning, but did not happen until late afternoon and made me late for returning home to the family. It also conflicted with work meetings that I had rearranged away from the morning, and although the delivery guy was apologetic, and he had phoned to say he would be late earlier in the morning, but it was still pretty poor service.

Delivery Communication Comments

Very good with you and the dealer. It was just the lateness when it was promised in the morning that spoilt the whole process.

Improvements

Delivery time as promised should be the standard to aim to achieve every time!
Seat Leon Paul Drury
07/06/2018
10 / 10

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Paul Drury of Peterborough, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 07/06/2018

Overall: 10 / 10

Delivery Person Comments

As above.

Damage Comments

Light Scratch Left Side Rear Bumper has been recoreded on JCT600 New Vehicle Acceptance Sheet.

Overall Comments

David was very thorough and found light scratch on bumper which we recorded overall very Customer focussed he is great Ambassador for JCT600.

Improvements

Nothing
Seat Arona Kamil Wojsz
19/02/2018
10 / 10

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Kamil Wojsz of Northwich, who had a new White Seat Arona Hatchback (2017 on) on 19/02/2018

Overall: 10 / 10

Kia Sportage Estate (2016-18) Brian Coppin
08/12/2017
10 / 10

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Brian Coppin of Chappel, who had a new Silver Frost Kia Sportage Estate (2016 - 2018) on 08/12/2017

Overall: 10 / 10

Improvements

Not a lot really all aspects of this transaction was spot on,briliant
Skoda Karoq Estate Neil Dixon
07/06/2018
8 / 10

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Neil Dixon of Lutterworth, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 07/06/2018

Overall: 8 / 10

Delivery Person Comments

Company were using a new tablet-based system for the delivery but he'd obviously had zero training on using it. Can't blame him for that though

Dealer Service Comments

Delivery time from first order was a bit long
Volvo V90 Estate Carol Brewer
07/06/2018
10 / 10

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Carol Brewer of Southampton, who had a new Black Volvo V90 Diesel Estate (2016 on) on 07/06/2018

Overall: 10 / 10

Land Rover RR Sport Estate Shaun Harvey
06/06/2018
10 / 10

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Shaun Harvey of Wakefield, who had a new Navrik Black Land Rover Range Rover Sport Diesel Estate (2018 on) on 06/06/2018

Overall: 10 / 10

Volkswagen Golf Chris Wray
06/06/2018
10 / 10

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Chris Wray of Blyth, who had a new Urano Grey VW Golf Hatchback (2017 on) on 06/06/2018

Overall: 10 / 10

Ford Focus (2014-18) Matthew Canwell
06/06/2018
8 / 10

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Matthew Canwell of Great Yarmouth, who had a new Magnetic Ford Focus Hatchback (2014 - 2018) on 06/06/2018

Overall: 8 / 10

Dealer Service Comments

Was only disappointed that the damage to windscreen was only spotted a couple of days before the intended delivery date. However the repair and delivery did not take too long.

Overall Comments

The actual delivery on the day was excellent (the change of day was a bit of a pain but that's another issue)

Improvements

Nothing - am very happy that you advised and paid for hire car while the delivery was delayed.
Volkswagen Golf Jules Banks
05/06/2018
10 / 10

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Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback (2017 on) on 05/06/2018

Overall: 10 / 10

Delivery Person Comments

Tracy was lovely, very thorough in her demo.

Delivery Punctuality Comments

Spot on

Overall Punctuality Comments

Spot on

Cleanliness Comments

Fab condition, just as expected

Overall Comments

The lady rang me to let me know when she was going to arrive and that she was driving my new gorgeous golf which made me more excited

Missing Comments

need to check on delivery form, might be in glove compartment
Kia Sportage Estate (2016-18) Fran Prendergast
06/06/2018
8 / 10

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Fran Prendergast of Manchester, who had a new Black Kia Sportage Diesel Estate (2016 - 2018) on 06/06/2018

Overall: 8 / 10

Dealer Service Comments

incorrect information provided to fill in form which lead to numerous attempts to get private plate added to car this resulted in delay in car and still no closer to getting private plate on the car on top of that they lost and delayed forms sending to and from

Missing Comments

There was no matts in the car not sure if they were meant to be in the car my previous lease had matts so not sure if missing or optional looks like they got left out during valet

Improvements

delivery process was spot on to be fair nothing needs to be changed
Audi A6 Saloon (2014 on) (2014-18) John Clare
05/06/2018
8 / 10

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John Clare of Hornchurch, who had a new Ibis white Audi A6 Saloon (2014 - 2018) on 05/06/2018

Overall: 8 / 10

Delivery Person Comments

A very nice person who described the controls and equipment well

Delivery Punctuality Comments

Yes with a telephone call 1 hour before arrival

Overall Punctuality Comments

Yes with a telephone call 1 hour before arrival

Cleanliness Comments

Car was slightly soiled on the sills but the delivery driver said he had encountered some rain on the journey.

Missing Comments

I was told there is no Warranty book as all records about servicing etc is held on Computer

Improvements

Earlier advice of potential delivery date would have been helpful so that I could have coordinated removal of old vehicle with arrival of new. Coordination proved difficult as the od car has to be serviced and MOT'd whilst I was keen to receive and understandably you and the dealer were keen to deliver. Coordination would have saved considerable money on Insurance cover and time talking with Insurance Company, I will learn from this.
Honda CR-V Estate (2015 on) (2015-18) Rich Askew
05/06/2018
8 / 10

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Rich Askew of SCARBOROUGH, who had a new White Honda CR-V Diesel Estate (2015 - 2018) on 05/06/2018

Overall: 8 / 10

Cleanliness Comments

Delivery dirt. Minimal
Kia Sportage Estate (2016-18) Gary Davies
04/06/2018
8 / 10

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Gary Davies of Llanelli, who had a new Dark Gun Kia Sportage Diesel Estate (2016 - 2018) on 04/06/2018

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Average

Overall Punctuality Comments

Average

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good
Skoda Octavia Phil Mellons
31/05/2018
8 / 10

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Phil Mellons of Consett, who had a new Candy White Skoda Octavia Hatchback (2017 on) on 31/05/2018

Overall: 8 / 10

Missing Comments

The car didn’t have a replacement tyre
Nissan Qashqai Ross Dundas
01/06/2018
8 / 10

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Ross Dundas of Motherwell, who had a new Gun Metallic Nissan Qashqai Hatchback (2017 on) on 01/06/2018

Overall: 8 / 10

Cleanliness Comments

Few bugs on the windscreen but that’s to be expected Sticky mark on the inside of the windscreen, maybe from satnav

Dealer Service Comments

Not had much contact but all good

Improvements

An estimated delivery time day before delivery would be helpful
Skoda Octavia Estate Daniel Price
25/05/2018
10 / 10

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Daniel Price of Blackwood, who had a new Pacific Blue Skoda Octavia Estate (2017 on) on 25/05/2018

Overall: 10 / 10

Delivery Person Comments

Really friendly guy. Was extremely patient with me while I was looking over the car in torrential rain

Delivery Punctuality Comments

As and when requested

Overall Punctuality Comments

As and when requested

Cleanliness Comments

Brand new smell and look as expected

Overall Comments

Delivered as and when requested . No hassle and a friendly face.
Volvo V90 Estate Lee Bradburn
31/05/2018
8 / 10

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Lee Bradburn of Warrington, who had a new Osmium Grey Volvo V90 Diesel Estate (2016 on) on 31/05/2018

Overall: 8 / 10

Delivery Person Comments

She was lovely smelling and frighfuly friendly.

Delivery Punctuality Comments

Most punctual indeed - arguably 24 hours ahead of schedule!

Overall Punctuality Comments

Most punctual indeed - arguably 24 hours ahead of schedule!

Cleanliness Comments

Car was, and is , lovely. It had been jet washed before it arrived with me.

Damage Comments

None.

Dealer Service Comments

Not qualified to say - never had any interaction with the dealer.

Overall Comments

Very good

Delivery Communication Comments

Very Good indded!

Missing Comments

A spare Swede in the boot to do my bidding as required, although that may have been an optional extra!

Improvements

Provided teh car for free? That would have been substantially better for me!!!
Volkswagen Golf Estate Danny Aitken
31/05/2018
8 / 10

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Danny Aitken of Falkirk, who had a new Indium Grey VW Golf Estate (2017 on) on 31/05/2018

Overall: 8 / 10

Delivery Person Comments

Very helpful. Took care to explain properly the new features on the car and was very professional. Also achieved 46mpg on the 321 mile journey so obviously drove the car gently

Delivery Punctuality Comments

Called me 2 hours beforehand with an estimated arrival time. Was spot on

Overall Punctuality Comments

Called me 2 hours beforehand with an estimated arrival time. Was spot on

Cleanliness Comments

Unfortunately a bit dirty from the drive but not much can be done about that.

Improvements

Would have been nice if it was on a truck instead of being driven up but I understand this keeps costs down
Audi TT Coupe (2014 on) (2014-18)
31/05/2018
10 / 10

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of , who had a new White Audi TT Coupe (2014 - 2018) on 31/05/2018

Overall: 10 / 10

Delivery Person Comments

Michael was great spent time with me going through every... really lovely guy didn’t rush me

Delivery Punctuality Comments

Kept me updated on times

Overall Punctuality Comments

Kept me updated on times

Overall Comments

S

Missing Comments

No spare wheel but said not supplied now

Improvements

N/a
Audi A5 Sportback Paul Hutchison
31/05/2018
10 / 10

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Paul Hutchison of Heriot, who had a new Black Audi A5 Sportback (2016 on) on 31/05/2018

Overall: 10 / 10

Delivery Person Comments

As above, couldn't ask for better

Delivery Punctuality Comments

Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)

Overall Punctuality Comments

Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)

Cleanliness Comments

A few dead bugs on the windscreen after its drive from Newcastle :) - but overall very good

Damage Comments

Had a good look over it before signing for delivery, couldn't see anything

Overall Comments

All good, friendly guy delivered the car at lunchtime on the day specified - he called me before he left and took time to give me a tour of the car, pointing out stuff (like where audi have hidden the window washer fill cap :) ), helped get the phone connected etc - not rushed at all.

Improvements

No issues at all
Hyundai Tucson Estate Al Watson
30/05/2018
8 / 10

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Al Watson of Erskine, who had a new Stargazing Blue Hyundai Tucson Estate (2015 on) on 30/05/2018

Overall: 8 / 10

Delivery Person Comments

A very nice man

Delivery Punctuality Comments

Arrived when he said he would

Overall Punctuality Comments

Arrived when he said he would

Cleanliness Comments

a few squashed flies on the bonnet but clean everywhere else

Damage Comments

no damage

Overall Comments

Car arrived early in the morning so I had the full day to enjoy my new car

Improvements

nothing
Citroen C3 Aircross Ian Paterson
29/05/2018
8 / 10

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Ian Paterson of Stockport, who had a new Ink Black Citroen C3 Aircross Hatchback (2017 on) on 29/05/2018

Overall: 8 / 10

Delivery Person Comments

Nice cultured South African gent

Delivery Punctuality Comments

Keot informed accurately

Overall Punctuality Comments

Keot informed accurately

Cleanliness Comments

Outside not washed but due to my mistake on address and tie implication

Overall Comments

I'd made a mistake on the deliver address and they accommodated me well.

Missing Comments

Aerial not found....yet, but will search on Friday

Improvements

Earlier idea of time in day eg not til after 12 as coming from Gloucester rather than just the hour away call (more to make sure I'm there)
Kia Sportage Estate (2016-18) Al Unwin
29/05/2018
8 / 10

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Al Unwin of Sheffield, who had a new Silver Frost Kia Sportage Estate (2016 - 2018) on 29/05/2018

Overall: 8 / 10

Cleanliness Comments

Apart from the smell of cigarettes

Damage Comments

The keys looked liked they’d been dropped and were scratched

Dealer Service Comments

No contact at all

Overall Comments

Good

Delivery Communication Comments

Communication from you fantastic no contact at all from dealer

Missing Comments

Locking wheel nut and car manual

Improvements

More delivery time communication
BMW 5 Series Saloon
29/05/2018
8 / 10

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of , who had a new Bluestone metallic BMW 5 Series Saloon (2017 on) on 29/05/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly guy, no hassle to hurry, even stopped for a quick chat and coffee. Took great care, checked toolkit, etc, was there without me even prompting. Excellent :)

Delivery Punctuality Comments

Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!

Overall Punctuality Comments

Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!

Cleanliness Comments

As above, some polish still not removed, but very clean and spotless inside.

Dealer Service Comments

Not entirely sure, but they specced car incorrectly initially. I expect no more from a car dealer. They're obviously new at this.... sigh

Overall Comments

Car was very clean, there was some evidence of wax/polish that hadn't been fully polished out but the delivery dude said they tended to prep them in a dimly-lit warehouse so it's understandable! To be honest, I was expecting a dirty car having been driven up from Norfolk so I was overjoyed with the condition :)

Delivery Communication Comments

Only let down is I had to chase LingsCars for delivery confirmation (from the dealer) and they in turn had to chase dealer. But overall, this is a tiny blip in an otherwise flawless process so no complaints from me. Customer has to take SOME responsibility sometimes, that's fair :)

Missing Comments

I asked for a free BMW mug. Luckily I have a Ling mug on the way which is bound to be better quality anyway.

Improvements

Free BMW mug, otherwise, nothing.
Volvo V90 Estate
25/05/2018
10 / 10

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of , who had a new Bright Silver Volvo V90 Estate (2017 on) on 25/05/2018

Overall: 10 / 10

Delivery Person Comments

Very pleasant chap (Stu) very helpful. Gave a full demo of the bells and whistles. He did not smell at all, even after the long journey!

Delivery Punctuality Comments

Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'

Overall Punctuality Comments

Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'

Cleanliness Comments

He spent much time cleaning the squatted flies off

Dealer Service Comments

Didn't have anything to do with Arthur

Improvements

Nothing, a good job all round
Renault Captur Steve Davis
15/05/2018
10 / 10

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Steve Davis of Tiptree, who had a new Black Renault Captur Hatchback (2017 on) on 15/05/2018

Overall: 10 / 10

Delivery Person Comments

He was a smashing chap
Seat Arona Maz Macleod
23/05/2018
10 / 10

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Maz Macleod of Uphall, who had a new Nevada White Seat Arona Hatchback (2017 on) on 23/05/2018

Overall: 10 / 10

Delivery Person Comments

An extremely nice gentleman, ex referee, with same knee issue as I have hence the automatic choice. He was very thorough on handover a lovely man ????????

Delivery Punctuality Comments

Very attentive with texts for delivery ????????

Overall Punctuality Comments

Very attentive with texts for delivery ????????

Missing Comments

Spare wheel annotated on delivery not there

Improvements

Nothing as 304 miles delivery mileage is carried on
Renault Captur Elaine Barratt
23/05/2018
6 / 10

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Elaine Barratt of Gayton, who had a new Mercury with Black Roof Renault Captur Hatchback (2017 on) on 23/05/2018

Overall: 6 / 10

Delivery Person Comments

Sorry to say this but the person had an odour and he asked me to take him to the vas stop we are very rural so I had to call him a taxi and then drop him off at the pick up point

Delivery Punctuality Comments

He got lost

Overall Punctuality Comments

He got lost

Cleanliness Comments

Very good

Dealer Service Comments

None

Overall Comments

Good however despite being given explicit instructions still got lost

Delivery Communication Comments

Lungs were great the Dealer not

Missing Comments

Warranty breakdown cover there should be a standard 12 months but nothing given and service book although it may be stored in the key card

Improvements

Lings were great however nothing from the Dealer and no details on breakdown
BMW 1 Series Kim Darton
23/05/2018
6 / 10

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Kim Darton of Pontefract, who had a new Mineral Grey BMW 1 Series Hatchback Special Edition (2017 on) on 23/05/2018

Overall: 6 / 10

Delivery Person Comments

Offered a free valet as he delivered by car by driving it.

Delivery Punctuality Comments

Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.

Overall Punctuality Comments

Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.

Overall Comments

Delicery date could have been adhered to better by the delivery company.

Improvements

Nothing. Was more to do with the dealer.
Audi A5 Sportback Leanne Dobson
20/05/2018
10 / 10

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Leanne Dobson of Leeds, who had a new White Audi A5 Sportback (2016 on) on 20/05/2018

Overall: 10 / 10

Delivery Person Comments

Very polite and friendly
Ford S-Max Estate Jon Henderson
22/05/2018
10 / 10

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Jon Henderson of Bookham, who had a new Magnetic grey Ford S-Max Diesel Estate (2015 on) on 22/05/2018

Overall: 10 / 10

Delivery Person Comments

On time and called in advance, friendly, handled issue very well.

Missing Comments

Wrong reg plate!
Audi A5 Sportback Skidders Skidmore
19/05/2018
8 / 10

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Skidders Skidmore of Tonbridge, who had a new Black Audi A5 Sportback (2016 on) on 19/05/2018

Overall: 8 / 10

Improvements

One comment, the car was delivered from Tyneside which was 351 miles away and consequently there were dead insects over the bonnet which at first looked like scratches but I suppose if you are driving on motorways at motorway speeds you are going to get the odd insect.
Renault Captur Jeff Shade
17/05/2018
8 / 10

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Jeff Shade of Solihull, who had a new Oyster Grey Renault Captur Hatchback (2017 on) on 17/05/2018

Overall: 8 / 10

Mercedes GLA Class Chris Welsh
18/05/2018
8 / 10

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Chris Welsh of Edinburgh, who had a new Canvasite Blue Mercedes GLA Class Diesel Hatchback (2017 on) on 18/05/2018

Overall: 8 / 10

Cleanliness Comments

fine, he washed it after the drive up

Overall Comments

Friendly driver, let me know in advance when arriving.
Audi A5 Coupe Dave Simpson
17/05/2018
8 / 10

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Dave Simpson of Sheffield , who had a new Brilliant Black Audi A5 Diesel Coupe (2016 on) on 17/05/2018

Overall: 8 / 10

Cleanliness Comments

Had dead insects from driving on the motorway.

Overall Comments

Would have preferred if the car was delivered on a truck so it would of had 0 miles on the clock and no dirt at all.

Improvements

Just delivered on a truck.
Seat Ateca Estate Mel Holloway
17/05/2018
8 / 10

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Mel Holloway of Coventry, who had a new Lava Blue Seat Ateca Estate (2016 on) on 17/05/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly, discussed car and how it works..

Delivery Punctuality Comments

Brilliant.. car arrived st 9.20 am ..

Overall Punctuality Comments

Brilliant.. car arrived st 9.20 am ..

Cleanliness Comments

Car was immaculate inside.. and very clean on the outside...

Damage Comments

No , none.

Overall Comments

Man was very helpful... and friendly.. answered any questions that I asked.

Delivery Communication Comments

Fab, you have always kept me updated through the whole process.

Improvements

Nothing.
Volkswagen Golf Rachel Marchant
16/05/2018
8 / 10

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Rachel Marchant of Marlow, who had a new Deep Black Pearl. VW Golf Hatchback (2017 on) on 16/05/2018

Overall: 8 / 10

Delivery Person Comments

He was a very nice, friendly person.

Delivery Punctuality Comments

Driver kept me updated through the day on his ETA and arrived on time.

Overall Punctuality Comments

Driver kept me updated through the day on his ETA and arrived on time.

Cleanliness Comments

Th driver had given it a wash and dry before he delivered it to me. Interior was very clean too.

Overall Comments

It was quite a quick handover but there wasn’t much to go over as my new car was very similar to my old car.

Missing Comments

Apart from above warranty book/delivery form all is present.

Improvements

Providing the warranty book/delivery note - I didn’t know I was meant to have these!
Skoda Octavia Neil Gordon
10/05/2018
6 / 10

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Neil Gordon of Ashington, who had a new Blue Skoda Octavia Hatchback (2017 on) on 10/05/2018

Overall: 6 / 10

Cleanliness Comments

Thought it was dirty compared to previous new cars I have received.

Missing Comments

There is no service log in the pack so no idea of service intervals or any means of recording it when due. Also as I took out maintenance and service contract was expecting some info on that but nothing so have no contact details.

Improvements

Be useful to have a checklist of what is actually supposed to be in the car.
Volvo S60 Saloon (2013-18) Peter Funnell
14/05/2018
8 / 10

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Peter Funnell of Romsey, who had a new Magic Blue Volvo S60 Saloon (2013 - 2018) on 14/05/2018

Overall: 8 / 10

Missing Comments

Car was driven down from suppliers who were in Hull.
Seat Leon Jack Donalson
14/05/2018
8 / 10

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Jack Donalson of Newcastle Upon Tyne, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 14/05/2018

Overall: 8 / 10

Improvements

Exterior could of been cleaner.
BMW 4 Series Coupe Graeme Gillis
14/05/2018
8 / 10

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Graeme Gillis of Blackheath, who had a new Glacier Silver BMW 4 Series Coupe (2013 on) on 14/05/2018

Overall: 8 / 10

Delivery Person Comments

Ronnie is a really friendly & reliable guy - he rang me the day before the delivery advising of the time, and then arrived bang on time.

Improvements

It was great, everything went like clockwork.
Nissan Qashqai Alex Sloane
03/05/2018
8 / 10

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Alex Sloane of London, who had a new Black Nissan Qashqai Hatchback (2017 on) on 03/05/2018

Overall: 8 / 10

Seat Arona Will McGonagle
11/05/2018
8 / 10

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Will McGonagle of London, who had a new Urban silver Seat Arona Hatchback (2017 on) on 11/05/2018

Overall: 8 / 10

Volvo XC40 Estate (2018-18)
11/05/2018
8 / 10

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of , who had a new Osmium Grey Volvo XC40 Estate Special Editions (2018 - 2018) on 11/05/2018

Overall: 8 / 10

Dealer Service Comments

Didn’t even know who they are!

Missing Comments

Volvo dealer didn’t provide the PIN for interactive services. Had to chase local dealer, who sorted it, but said supplying dealer should have done it.

Improvements

Maybe connect us with the supplying dealer
Audi A4 Estate (2015 on) (2015-18) Maureen Jamieson
02/05/2018
8 / 10

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Maureen Jamieson of Whitley Bay, who had a new Ibis White Audi A4 Diesel Avant (2015 - 2018) on 02/05/2018

Overall: 8 / 10

Delivery Person Comments

guy was pleasant & explained dash board equipment etc

Delivery Punctuality Comments

as previous on time

Overall Punctuality Comments

as previous on time

Cleanliness Comments

car was clean etc - but was raining when delivered - guy did offer to has car washed - no point due to rain

Overall Comments

delivery guy turned up at time estimated

Missing Comments

not aware anything being missing

Improvements

I have no issue with delivery process
Volkswagen Up Theresa Lewis
10/05/2018
10 / 10

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Theresa Lewis of Brecon, who had a new Tornado Red VW Up Hatchback (2016 on) on 10/05/2018

Overall: 10 / 10

Improvements

It would have made whole process perfect if I'd had the ETA perhaps 24 hours before delivery. As it was, I was 'phoned by driver when he was about one hour away, which happened to be fine for me. But if I'd had to go out it would have presented a big problem.
Volkswagen Tiguan Estate Paul Mcadam
10/05/2018
10 / 10

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Paul Mcadam of Sacriston, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 10/05/2018

Overall: 10 / 10

Improvements

Nothing, everything was as expected and informed.
Seat Arona Rick Lewis
10/05/2018
10 / 10

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Rick Lewis of Flitwick, who had a new White Seat Arona Hatchback (2017 on) on 10/05/2018

Overall: 10 / 10

Nissan Qashqai Tim Hazell
10/05/2018
10 / 10

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Tim Hazell of Consett, who had a new Flame Red Nissan Qashqai Hatchback (2017 on) on 10/05/2018

Overall: 10 / 10

Audi A4 Saloon (2017 on) (2017-18) Scott Stevenson
10/05/2018
8 / 10

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Scott Stevenson of Glasgow, who had a new Brilliant Black Audi A4 Saloon Special Editions (2017 - 2018) on 10/05/2018

Overall: 8 / 10

Volvo S60 Saloon (2013-18) Mahir Kaskavalci
08/05/2018
8 / 10

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Mahir Kaskavalci of King's Lynn, who had a new Onyx Black Volvo S60 Saloon (2013 - 2018) on 08/05/2018

Overall: 8 / 10

Delivery Person Comments

Very kind and helpful.

Cleanliness Comments

The front end of the car was dirty.
Renault Captur Paul Hodgson
09/05/2018
6 / 10

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Paul Hodgson of Bowburn, who had a new Boston Blue Renault Captur Hatchback (2017 on) on 09/05/2018

Overall: 6 / 10

Cleanliness Comments

Not a huge issue as the car didn't smell but found some ash on the back seat and drivers side window. We know someone had been smoking as I later found a lighter down by the drivers seat.

Missing Comments

service book

Improvements

I know not your fault but delivery was about 5 weeks late
Volvo V40 Andy Harding
09/05/2018
8 / 10

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Andy Harding of Northallerton, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 09/05/2018

Overall: 8 / 10

Delivery Person Comments

Top bloke had a good old chat.

Delivery Punctuality Comments

On the exact time he phoned to say he’d be there.

Overall Punctuality Comments

On the exact time he phoned to say he’d be there.

Overall Comments

Love my new car.

Improvements

On the service I received yesterday nothing bag needs improving, if anyone says otherwise they are far to fussy.
Seat Arona Caroline Groom
08/05/2018
8 / 10

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Caroline Groom of Huddersfield, who had a new Desire Red with Black Roof Seat Arona Hatchback (2017 on) on 08/05/2018

Overall: 8 / 10

Delivery Person Comments

Very friendly

Cleanliness Comments

Outside was dirty- had to go through car wash

Overall Comments

Fine, delivered on time and called to say what time he’d be there
Seat Leon Neill Brookman
04/05/2018
6 / 10

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Neill Brookman of Basingstoke, who had a new Nevada white Seat Leon Hatchback (2016 on) on 04/05/2018

Overall: 6 / 10

Delivery Punctuality Comments

Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared

Overall Punctuality Comments

Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared

Cleanliness Comments

Car was pretty dirty when it succeed

Dealer Service Comments

No communication from the dealer

Delivery Communication Comments

No communication from the dealer

Improvements

Given a rough time and made sure the car was cleaned before delivery
Jeep Renegade (2015-18) Rach Morgan
04/05/2018
10 / 10

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Rach Morgan of Bridgend, who had a new Solar Yellow Jeep Renegade Hatchback (2015 - 2018) on 04/05/2018

Overall: 10 / 10

Improvements

Absolutely nothing. Smooth from start to finish
Mercedes C Class Coupe (2015-18) Kate Mills
03/05/2018
8 / 10

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Kate Mills of Chippenham, who had a new Polar White Mercedes C Class Diesel Coupe (2015 - 2018) on 03/05/2018

Overall: 8 / 10

Overall Comments

The car was a day late because it wouldn't start but they did keep me well informed so it wasn't too muc of an issue
Skoda Octavia Phil Thompson
03/05/2018
8 / 10

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Phil Thompson of Bedlington, who had a new Black Skoda Octavia Hatchback (2017 on) on 03/05/2018

Overall: 8 / 10

Overall Comments

Although I saw and signed a delivery form I was told I could not have a copy so I have no physical or digital copy of what was signed.
Nissan Qashqai Ste Mellor
03/05/2018
8 / 10

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Ste Mellor of Widnes, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 03/05/2018

Overall: 8 / 10

Cleanliness Comments

Wheels look liked they were old and had mud splashes round the bottom of the car.

Improvements

Just to make sure the car looks like a new car when it's delivered.
Fiat 124 Spider Convertible (2016-18) Hilary Gallo
03/05/2018
8 / 10

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Hilary Gallo of BUNTINGFORD, who had a new Argento Grey Fiat 124 Spider Convertible (2016 - 2018) on 03/05/2018

Overall: 8 / 10

Delivery Punctuality Comments

Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.

Overall Punctuality Comments

Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.

Damage Comments

Scratch on bonnet and water greening around hood that could have been cleaned - not an issue but had to be noted.

Dealer Service Comments

No contact so difficult to say

Improvements

Given me a 1 hr rough window or an ability to track driver
Peugeot 3008 Estate Lina Tanna
03/05/2018
8 / 10

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Lina Tanna of Watford, who had a new Nera black Peugeot 3008 Estate (2016 on) on 03/05/2018

Overall: 8 / 10

Improvements

Efficient, punctual and value for money service from Ling and team. Many thanks
Ford Focus (2014-18) Martin Dawes
03/05/2018
8 / 10

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Martin Dawes of London, who had a new Deep impact blue Ford Focus Hatchback (2014 - 2018) on 03/05/2018

Overall: 8 / 10

Delivery Punctuality Comments

Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.

Overall Punctuality Comments

Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.

Cleanliness Comments

Spotless on outside and majority of inside but some small marks on dashboard. These were easy to wipe off though.

Overall Comments

Friendly driver and car in good condition. Some small marks on interior dash board but cleaned these off myself easily.

Delivery Communication Comments

Kept very up to date on delivery by ling website but the deliverer of the car did not call me on the day as I requested.

Improvements

Call from deliverer of car on the day of delivery to let me know they were on the way.
Citroen DS3 Nik Kerry
02/05/2018
10 / 10

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Nik Kerry of Ringwood, who had a new sapphire Citroen DS3 Hatchback (2016 on) on 02/05/2018

Overall: 10 / 10

Missing Comments

I can see the handbook in the door. I assume the warranty book is there. Will let you know shortly if it isn't.

Improvements

The only issue was that I didn't know payment was due in advance and was told day before that I needed to pay that morning. Apart, from that, all was perfect
Skoda Fabia Megan Moore
24/04/2018
6 / 10

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Megan Moore of Watford, who had a new Black Pearl Skoda Fabia Hatchback (2015 on) on 24/04/2018

Overall: 6 / 10

Seat Arona Rich Tamblyn
08/12/2017
10 / 10

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Rich Tamblyn of Fareham, who had a new White Seat Arona Hatchback (2017 on) on 08/12/2017

Overall: 10 / 10

Nissan Leaf Julie Roberts
30/04/2018
8 / 10

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Julie Roberts of Braintree, who had a new Pearl - Black Nissan Leaf Hatchback (2018 on) on 30/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Driver called first thing and delivery time was accurate.

Overall Punctuality Comments

Driver called first thing and delivery time was accurate.

Cleanliness Comments

A bit dusty inside and interior glass needs a clean.

Overall Comments

Interior switch cover missing but later found in glove box.
Nissan Qashqai Sue Pritchard
27/04/2018
8 / 10

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Sue Pritchard of Elloughton, who had a new Magnetic Red Nissan Qashqai Hatchback (2017 on) on 27/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Driver rang when 20 mins away.

Overall Punctuality Comments

Driver rang when 20 mins away.

Cleanliness Comments

Not showroom condition but clean.
Skoda Fabia Roy Holliss
27/04/2018
8 / 10

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Roy Holliss of Chepstow, who had a new Pacific Blue Skoda Fabia Hatchback (2015 on) on 27/04/2018

Overall: 8 / 10

Delivery Communication Comments

Your information was excellent throughout. The delivery firm's communication was not nearly as good - one phonecall!

Improvements

send COMPLETE SPEC FOR THE CAR WHEN YOU KNOW IT IS TO BE DELIVERED,FOT INSURANCE PURPOSES.
Honda Civic Crooky Crook
27/04/2018
8 / 10

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Crooky Crook of Galashiels, who had a new Rallye Red Honda Civic Hatchback (2017 on) on 27/04/2018

Overall: 8 / 10

Delivery Punctuality Comments

Actually arrived an hour earlier than estimated.

Overall Punctuality Comments

Actually arrived an hour earlier than estimated.

Cleanliness Comments

The car had been driven 206 miles prior to delivery so was dusty and had some muddy water splashes on the sides & tailgate.

Improvements

Car cleanliness was the only negative with the whole experience, and even then was not that bad.
Seat Ateca Estate Steve Liddle
30/04/2018
10 / 10

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Steve Liddle of Crook, who had a new Lava Blue Seat Ateca Estate (2016 on) on 30/04/2018

Overall: 10 / 10

Delivery Person Comments

No issues there.

Delivery Punctuality Comments

Arrived exactly when advised it would.

Overall Punctuality Comments

Arrived exactly when advised it would.

Cleanliness Comments

Attention to detail was very good.

Overall Comments

Could'nt fault the Delivery. Car arrived on time and in perfect condition. Delivery driver very personable.

Improvements

Absolutely nothing.
Nissan Qashqai David Gooch
27/04/2018
8 / 10

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David Gooch of Hertford, who had a new Gun Metal Nissan Qashqai Hatchback (2017 on) on 27/04/2018

Overall: 8 / 10

Delivery Person Comments

Texted an hour before arrival and gave an informative intro to the car.

Delivery Punctuality Comments

Car delivered just after 8am which was very helpful.

Overall Punctuality Comments

Car delivered just after 8am which was very helpful.

Cleanliness Comments

Tip top condition

Damage Comments

It was pouring with rain which made the inspection a challenge but all looked good.

Overall Comments

Car delivered on the specified date but a guide delivery time the day before or earlier would have been appreciated rather than 9-5

Delivery Communication Comments

More accurate delivery time such as am / pm would have been appreciated.

Improvements

Better advance warning of proposed delivery time.
Volkswagen Golf Lee Clarkson
27/04/2018
10 / 10

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Lee Clarkson of Goole, who had a new Indium grey VW Golf Hatchback (2017 on) on 27/04/2018

Overall: 10 / 10

Cleanliness Comments

Very good

Damage Comments

No
Skoda Superb Steve Tindle
25/04/2018
8 / 10

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Steve Tindle of Swindon, who had a new Energy Blue Skoda Superb Diesel Hatchback (2015 on) on 25/04/2018

Overall: 8 / 10

Improvements

All good no compliments
Ford Kuga Estate Jo Rice
26/04/2018
6 / 10

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Jo Rice of CHATHAM, KENT, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 26/04/2018

Overall: 6 / 10

Overall Comments

No phone call regarding ETA

Missing Comments

Service book, hand book, warranty

Improvements

Called
Audi A6 Estate (2014 on) (2014-18) Ian Paterson
20/04/2018
8 / 10

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Ian Paterson of Stockport, who had a new Brilliant Black Audi A6 Diesel Avant (2014 - 2018) on 20/04/2018

Overall: 8 / 10

Delivery Person Comments

Friendly, clear, pragmatic.

Delivery Punctuality Comments

Lack of heads up.

Overall Punctuality Comments

Lack of heads up.

Cleanliness Comments

Inside excellent outside dusty

Damage Comments

Noted missing towing eye cover

Dealer Service Comments

Other than time, dust and cover felt like a good experience.

Overall Comments

They missed the final notification of time which I had to chase up. Car was very dusty and I was offered a cold water wash as a palliative but I declined and will wash when I normally would next.

Delivery Communication Comments

Good up to final time.

Missing Comments

Towing eye cover but predeclared.

Improvements

Notification of time, clean outside and towing eye cover in place
Volvo V40 John Osorio
20/04/2018
6 / 10

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John Osorio of Northants, who had a new Black Volvo V40 Hatchback (2012 on) on 20/04/2018

Overall: 6 / 10

Cleanliness Comments

having been driven for 295 miles over night is was a bit dirty
Volkswagen Golf Luke Turner
20/04/2018
10 / 10

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Luke Turner of Kent , who had a new White Silver VW Golf Hatchback (2017 on) on 20/04/2018

Overall: 10 / 10

Delivery Person Comments

Wasn’t Mark Baldwin was Trevor - very nice chap.

Delivery Punctuality Comments

I was bang on time!

Overall Punctuality Comments

I was bang on time!

Improvements

Nothing, I was quite difficult and you handled things brilliantly!
Volvo XC40 Estate (2018-18) Simon Grimes
23/04/2018
10 / 10

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Simon Grimes of Oakham, who had a new Crystal White Volvo XC40 Estate Special Editions (2018 - 2018) on 23/04/2018

Overall: 10 / 10

Seat Ibiza Charlie DUNN
20/04/2018
8 / 10

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Charlie DUNN of Sheffield, who had a new Black Seat Ibiza Hatchback (2017 on) on 20/04/2018

Overall: 8 / 10

Delivery Person Comments

Delivery man was very pleasant and on time, explained bits and bobs about the car, called the evening before to confirm the time
Seat Leon Gareth Jones
23/04/2018
10 / 10

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Gareth Jones of Sunderland, who had a new Mystery blue Seat Leon Hatchback (2016 on) on 23/04/2018

Overall: 10 / 10

Delivery Person Comments

Very friendly and patient when doing my checks. Very thorough with his explanation of controls.

Delivery Punctuality Comments

I received a text the day before delivery with a 30 minute window. He was on time.

Overall Punctuality Comments

I received a text the day before delivery with a 30 minute window. He was on time.

Cleanliness Comments

Was spotless.

Improvements

Was a very smooth handover.
Skoda Kodiaq Estate Greg Walsh
23/03/2018
10 / 10

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Greg Walsh of , who had a new Energy Blue Skoda Kodiaq Estate (2017 on) on 23/03/2018

Overall: 10 / 10

Cleanliness Comments

The driver went to get it washed before delivery.
Audi Q5 Estate Dan Shaw
11/04/2018
8 / 10

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Dan Shaw of Corby, who had a new Mythos Black Audi Q5 Diesel Estate (2016 on) on 11/04/2018

Overall: 8 / 10

Hyundai i30 Dan Churchill
20/04/2018
8 / 10

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Dan Churchill of , who had a new Engine red Hyundai i30 Hatchback (2017 on) on 20/04/2018

Overall: 8 / 10

Cleanliness Comments

excess screen cleaner dried on screen

Overall Comments

Just a bit too early for delivery 7:30

Improvements

Slightly later delivery time
Nissan Leaf Chris Phillips
19/04/2018
10 / 10

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Chris Phillips of Liverpool , who had a new Arctic white Nissan Leaf Hatchback (2018 on) on 19/04/2018

Overall: 10 / 10

Improvements

Nothing really over all very satisfied
Nissan X-Trail Station Wagon Mick Morgan
19/04/2018
8 / 10

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Mick Morgan of Liverpool, who had a new Gun Metallic Nissan X-Trail Station Wagon (2017 on) on 19/04/2018

Overall: 8 / 10