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CARS A-Z
100% verified and true reviews from
6669 customers!
Toyota C-HR
Melissa
26/09/2022
26/09/2022
10 / 10
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Melissa of MEOPHAM, who had a new Toyota C-HR Hatchback (2016 - 2019) on 26/09/2022
Overall: 10 / 10
Improvements
nothing
Volkswagen Polo
Niall
20/09/2022
20/09/2022
10 / 10
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Niall of , who had a new VW Polo Hatchback (2021 on) on 20/09/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly, chatty and helpful
Delivery Punctuality Comments
Called ahead and arrived on time.
Overall Punctuality Comments
Called ahead and arrived on time.
Missing Comments
Is warranty book maybe online? May have received in emails
Improvements
No issues with physical delivery of car.
Ford Fiesta
Marc
13/09/2022
13/09/2022
10 / 10
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Marc of Coventry, who had a new Ford Fiesta Hatchback (2021 on) on 13/09/2022
Overall: 10 / 10
Skoda Octavia Estate
Hugh
05/08/2022
05/08/2022
8 / 10
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Hugh of Newcastle, who had a new Skoda Octavia Estate Special Edition (2020 on) on 05/08/2022
Overall: 8 / 10
Dealer Service Comments
I wish they didn't put an "All Electric" sticker on the car when it isn't an electric car.
Overall Comments
Excellent service.
Hyundai Tucson
Matt
06/09/2022
06/09/2022
8 / 10
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Matt of Lincoln, who had a new Hyundai Tucson Estate (2020 on) on 06/09/2022
Overall: 8 / 10
Delivery Person Comments
Young lad who wasn’t overly interested from what I could tell. Later found out he was anxious about how he was going to get back to his origin. I took him to the best train station for his journey requirements and he seemed a lot happier thereafter.
These delivery companies need to do more in this area.
Delivery Punctuality Comments
Neither early or too late. No contact from driver before delivery but later found out the office had given him the wrong number.
Overall Punctuality Comments
Neither early or too late. No contact from driver before delivery but later found out the office had given him the wrong number.
Dealer Service Comments
Not terrible but not great.
I had to chase up with them myself to get an idea of timescales.
Delivery Communication Comments
Very good from the team at Ling.
A bit left to be desired from the dealer.
Improvements
Nothing much else you can do more or better. The dealers are often the sticking point.
Volkswagen Tiguan Estate
Adam
09/09/2022
09/09/2022
10 / 10
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Adam of Swansea, who had a new VW Tiguan Estate (2016 - 2020) on 09/09/2022
Overall: 10 / 10
Delivery Person Comments
No dramas - quick and efficient.
Dealer Service Comments
Additional plates delivered as requested - brilliant.
Overall Comments
Receive a call from the delivery driver the day before to confirm arrangements - very good
Delivery Communication Comments
Receive a call from the delivery driver the day before to confirm arrangements - very good
Missing Comments
Additional plates delivered as requested - brilliant.
Improvements
Nothing to say - all very good.
Nissan Qashqai
Angus
06/09/2022
06/09/2022
8 / 10
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Angus of , who had a new Nissan Qashqai Hatchback (2021 on) on 06/09/2022
Overall: 8 / 10
Delivery Person Comments
Nice guy.
Delivery Punctuality Comments
Arrived the minute he said he would.
Overall Punctuality Comments
Arrived the minute he said he would.
Damage Comments
2 small scratches caused by stone chips.
Overall Comments
Arrived when he said he would. Very good after a 500 mile journey.
Delivery Communication Comments
Excellent communication from day one.
Mercedes GLB Estate
Sahem
06/09/2022
06/09/2022
8 / 10
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Sahem of Middlesex, who had a new Mercedes GLB Estate on 06/09/2022
Overall: 8 / 10
Volkswagen T-Roc MY22
Natalie
05/09/2022
05/09/2022
8 / 10
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Natalie of Whittington, who had a new VW T-Roc Hatchback (2022 on) on 05/09/2022
Overall: 8 / 10
Delivery Person Comments
Really lovely chap who made sure I was happy with everything before he left.
Overall Comments
Friendly driver who called in advance.
Missing Comments
I don’t have a warranty book or details of the servicing package I added
Hyundai Tucson
Brad
15/08/2022
15/08/2022
8 / 10
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Brad of Bristol, who had a new Hyundai Tucson Estate (2020 on) on 15/08/2022
Overall: 8 / 10
Missing Comments
No Mats
Hyundai Tucson
Paul
09/08/2022
09/08/2022
8 / 10
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Paul of Liverpool, who had a new Hyundai Tucson Estate (2020 on) on 09/08/2022
Overall: 8 / 10
Delivery Person Comments
Excellent advertisement for the company, great guy!
Cleanliness Comments
New car, so clean inside. Slightly soiled in places, but nothing to be too picky about
Overall Comments
Great communication from start to finish
Mazda 2
Martin
09/08/2022
09/08/2022
8 / 10
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Martin of Coventry, who had a new Mazda MAZDA2 Hatchback (2022 on) on 09/08/2022
Overall: 8 / 10
Volkswagen Polo
John
29/07/2022
29/07/2022
8 / 10
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John of Falkirk, who had a new VW Polo Hatchback (2021 on) on 29/07/2022
Overall: 8 / 10
Ford Kuga Estate
Janice
27/07/2022
27/07/2022
8 / 10
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Janice of Newcastle Upon Tyne, who had a new Ford Kuga Estate (2019 - 2021) on 27/07/2022
Overall: 8 / 10
Overall Comments
It came at 7pm and I didn’t get a call until late afternoon when I had waited in all day
Improvements
Better communication about timeframes and clearer paperwork -
I didn’t sign anyghing
Nissan Micra
Louise
25/07/2022
25/07/2022
10 / 10
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Louise of Dunstable, who had a new Nissan Micra Hatchback Special Editions (2017 on) on 25/07/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly, non-smelly man
Delivery Punctuality Comments
Arrived at about 10.30am
Overall Punctuality Comments
Arrived at about 10.30am
Cleanliness Comments
Spotless
Overall Comments
Fabulous!! It arrived on a truck and the driver called ahead to let me know when he would be arriving.
Delivery Communication Comments
Couldn't fault it
Improvements
Nothing
Nissan Qashqai
Jim
22/07/2022
22/07/2022
8 / 10
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Jim of Liverpool, who had a new Nissan Qashqai Hatchback (2021 on) on 22/07/2022
Overall: 8 / 10
Delivery Person Comments
A pleasant guy with an efficient manner
Delivery Punctuality Comments
Spot-on with delivery time
Overall Punctuality Comments
Spot-on with delivery time
Cleanliness Comments
Spotless
Overall Comments
A phone call the night before delivery to arrange a drop-off time was all that was needed to complete the deal. It arrived as agreed by a friendly guy who talked me through some of the basics, and that was that.
Volkswagen T-Roc MY22
Katie
12/07/2022
12/07/2022
10 / 10
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Katie of Hassocks, who had a new VW T-Roc Hatchback (2022 on) on 12/07/2022
Overall: 10 / 10
Volvo XC60 Estate
Alex
18/07/2022
18/07/2022
8 / 10
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Alex of London, who had a new Volvo XC60 Estate (2021 on) on 18/07/2022
Overall: 8 / 10
Nissan Juke
Steve
06/07/2022
06/07/2022
8 / 10
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Steve of DartfordKent, who had a new Nissan Juke Hatchback on 06/07/2022
Overall: 8 / 10
Audi A6 Saloon
Paul
07/07/2022
07/07/2022
10 / 10
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Paul of Gorebridge, who had a new Audi A6 Saloon on 07/07/2022
Overall: 10 / 10
Kia XCeed Hatchback (2019-22)
Scott
07/07/2022
07/07/2022
6 / 10
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Scott of Glasgow, who had a new Kia Xceed Hatchback (2019 - 2022) on 07/07/2022
Overall: 6 / 10
Cleanliness Comments
Fairly dirty
Peugeot 208
Rob
06/07/2022
06/07/2022
? / 10
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Hyundai Tucson
Paul
27/06/2022
27/06/2022
10 / 10
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Paul of Oldham, who had a new Hyundai Tucson Estate (2020 on) on 27/06/2022
Overall: 10 / 10
Delivery Person Comments
The two lads were very smart and friendly
Delivery Punctuality Comments
Was delivered on the day I picked had a phone call at 9am saying the car would be with me by 10 - 10:30 the car arrived at 10:30
Overall Punctuality Comments
Was delivered on the day I picked had a phone call at 9am saying the car would be with me by 10 - 10:30 the car arrived at 10:30
Overall Comments
Very happy with the delivery process all very easy and able to book a day that is convenient
Improvements
Nothing the communication was excellent everything run smoothly
Volkswagen Tiguan Estate
Harry
27/06/2022
27/06/2022
10 / 10
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Harry of Rowlands Gill, who had a new VW Tiguan Estate (2016 - 2020) on 27/06/2022
Overall: 10 / 10
Delivery Person Comments
Friendly and professional. Helpful with the handover process.
Delivery Punctuality Comments
called before delivery to chack availability. Arrived as agreed.
Overall Punctuality Comments
called before delivery to chack availability. Arrived as agreed.
Dealer Service Comments
only interaction was with the delivery driver - other than that the car arrived clean and on the back of a trailer
Delivery Communication Comments
needed to change the initial offered date - no problem, easy to do.
Nissan Qashqai
Dave
20/06/2022
20/06/2022
8 / 10
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Dave of Liverpool, who had a new Nissan Qashqai Hatchback (2021 on) on 20/06/2022
Overall: 8 / 10
Hyundai Tucson
Mark
17/06/2022
17/06/2022
8 / 10
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Mark of High Wycombe, who had a new Hyundai Tucson Estate (2020 on) on 17/06/2022
Overall: 8 / 10
Improvements
delivered sooner- was 6 weeks later than expected
Mazda CX-5 Estate
Deb
24/06/2022
24/06/2022
? / 10
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Skoda Octavia Estate
Phil
23/06/2022
23/06/2022
6 / 10
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Phil of GATESHEAD, who had a new Skoda Octavia Estate Special Edition (2020 on) on 23/06/2022
Overall: 6 / 10
Delivery Person Comments
Wore a mask, informative not much detail about what had gone wrong the day before.
Delivery Punctuality Comments
Didn't arrive on day specified causing major inconvenience. No communication on the day at all.
Overall Punctuality Comments
Didn't arrive on day specified causing major inconvenience. No communication on the day at all.
Dealer Service Comments
Never dealt with supplying dealer
Overall Comments
Promised on 22/6 did not arrive, no inromation at all. Arrived 7.30am next day, not a convenient time
Delivery Communication Comments
Good communication up to the day when it wasn't delivered then no communication
Improvements
Delivered the car on the agreed date, when it wasn't some sort of update required. Don't think 7.30 am is an appropriate time to deliver, the next day and without warning
Volkswagen Taigo
Matt
23/06/2022
23/06/2022
8 / 10
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Matt of Benfleet, who had a new VW Taigo Hatchback (2021 on) on 23/06/2022
Overall: 8 / 10
BMW 3 Series Saloon (2019-22)
Neil
17/06/2022
17/06/2022
10 / 10
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Neil of HAVANT, who had a new BMW 3 Series Saloon Special Editions (2019 - 2022) on 17/06/2022
Overall: 10 / 10
Audi A1 Sportback
Alastair
20/06/2022
20/06/2022
10 / 10
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Alastair of Putney, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 20/06/2022
Overall: 10 / 10
Volkswagen Golf Estate
Drew
17/06/2022
17/06/2022
10 / 10
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Drew of Stockport, who had a new VW Golf Estate (2017 - 2020) on 17/06/2022
Overall: 10 / 10
Delivery Punctuality Comments
Brilliant
Overall Punctuality Comments
Brilliant
Cleanliness Comments
Very clean
Overall Comments
Very helpful delivery driver and went through car with me
Delivery Communication Comments
Excellent
Improvements
Nothing was spot on
BMW 7 Series Saloon (2019-22)
Shaun
17/06/2022
17/06/2022
? / 10
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Hyundai Kona
Hannah
15/06/2022
15/06/2022
8 / 10
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Hannah of Portsmouth, who had a new Hyundai Kona Electric Hatchback (2021 on) on 15/06/2022
Overall: 8 / 10
Delivery Person Comments
He was very good and didn't smell despite it being a hot day
Delivery Punctuality Comments
5 minutes ahead of schedule!
Overall Punctuality Comments
5 minutes ahead of schedule!
Dealer Service Comments
They didn't take any notice of what you had told them about when I needed it (12th June) and just kept lying about it
Overall Comments
Was delivered slightly ahead of the time slot he estimated, he showed me some key features of the car
Improvements
The company could have delivered it when I needed it and when you had told them....but that is not your fault!
Skoda Scala
Carolyn
09/06/2022
09/06/2022
8 / 10
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Carolyn of Shrewsbury, who had a new Skoda Scala Hatchback (2019 - 2020) on 09/06/2022
Overall: 8 / 10
Missing Comments
Vehicle handover documentation not filled in on owners manuel
No warranty book.
Kia Picanto
Cheryl
27/05/2022
27/05/2022
8 / 10
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Cheryl of Ilminster, who had a new Kia Picanto Hatchback (2017 - 2020) on 27/05/2022
Overall: 8 / 10
Hyundai Tucson
Mandy
20/05/2022
20/05/2022
10 / 10
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Mandy of Stanford Le Hope, who had a new Hyundai Tucson Estate (2020 on) on 20/05/2022
Overall: 10 / 10
Improvements
Nothing, everything was AAA*
Mazda CX-30
Jurgen
19/05/2022
19/05/2022
8 / 10
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Jurgen of Welwyn Garden City, who had a new Mazda CX-30 Hatchback (2020 on) on 19/05/2022
Overall: 8 / 10
Cleanliness Comments
some bugs on the front but all good otherwise
Missing Comments
car mats
Ford Puma
Lisa
19/05/2022
19/05/2022
8 / 10
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Lisa of Gateshead, who had a new Ford Puma on 19/05/2022
Overall: 8 / 10
Audi A1 Sportback
Ryan
17/05/2022
17/05/2022
10 / 10
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Ryan of Tyne And Wear, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 17/05/2022
Overall: 10 / 10
Overall Comments
Gentlemen were very polite, friendly, and helpful.
Improvements
Everything was great!
Nissan Juke
Glen
10/05/2022
10/05/2022
10 / 10
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Glen of Leicester, who had a new Nissan Juke Hatchback on 10/05/2022
Overall: 10 / 10
Improvements
Nothing everything was really smooth.
Nissan Juke
Andrew
16/05/2022
16/05/2022
10 / 10
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Andrew of Linlithgow, who had a new Nissan Juke Hatchback on 16/05/2022
Overall: 10 / 10
Improvements
All spot on!
Toyota Yaris (2020-22)
Mike
12/05/2022
12/05/2022
8 / 10
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Mike of Stratford Upon Avon, who had a new Toyota Yaris Hatchback Special Editions (2020 - 2022) on 12/05/2022
Overall: 8 / 10
Delivery Person Comments
Barry was very pleasant and gave me some useful info about the car.
Delivery Punctuality Comments
He phoned me the evening before and again when he was an hour away. Top notch.
Overall Punctuality Comments
He phoned me the evening before and again when he was an hour away. Top notch.
Cleanliness Comments
The car had done over 200 miles on delivery and it had been raining so some dirt was to be expected.
Dealer Service Comments
The car was 7 - 10 days before I thought so, good news.
Overall Comments
The driver (Barry) rang me the evening before to confirm a few details and he rang me again when he was about an hour away.
Improvements
Cannot think of anything.
BMW X5 Estate (2020-21)
Geoff
12/05/2022
12/05/2022
8 / 10
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Geoff of Dunfermline, who had a new BMW X5 M Estate Special Editions (2020 - 2021) on 12/05/2022
Overall: 8 / 10
Delivery Person Comments
Excellent Comms
Delivery Punctuality Comments
Ahead of time!
Overall Punctuality Comments
Ahead of time!
Cleanliness Comments
Spotless inside
Damage Comments
N/a thankfully
Dealer Service Comments
All done
Overall Comments
Excellent delivery and communication ahead of time!
Delivery Communication Comments
Spot on!
Improvements
Bottle of champagne ????
Ford Puma
Andy
09/05/2022
09/05/2022
8 / 10
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Andy of Northallerton, who had a new Ford Puma on 09/05/2022
Overall: 8 / 10
Ford Transit Custom 320 L1 Diesel Fwd
09/05/2022
09/05/2022
10 / 10
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of , who had a new Ford Transit Custom 320 L1 Diesel Fwd (2017 on) on 09/05/2022
Overall: 10 / 10
Delivery Person Comments
Really nice guy, friendly and the Van was perfect
Delivery Punctuality Comments
45 minutes later, but they let me know
Overall Punctuality Comments
45 minutes later, but they let me know
Cleanliness Comments
Looked great
Damage Comments
No
Dealer Service Comments
Very helpful and delivered on the date agreed
Overall Comments
Really happy with the delivery guys, they delivered on the day and although running slightly later, they called to let me know.
Delivery Communication Comments
Great communication
Improvements
Not much
Audi Q5 Estate
Helen
04/05/2022
04/05/2022
8 / 10
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Helen of Birtley, who had a new Audi Q5 Estate (2016 - 2020) on 04/05/2022
Overall: 8 / 10
Improvements
Issue were not dealers issue so nothing really.
Nissan Juke
Lee
29/04/2022
29/04/2022
8 / 10
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Lee of Chesterfield, who had a new Nissan Juke Hatchback on 29/04/2022
Overall: 8 / 10
Improvements
A call in the morning from the delivery agent to confirm delivery, and an indication of maybe an am/pm slot would be great.
Audi Q5 Estate
David
28/04/2022
28/04/2022
2 / 10
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David of Bonnybridge, who had a new Audi Q5 Estate (2016 - 2020) on 28/04/2022
Overall: 2 / 10
Delivery Person Comments
Nice guy, but he took a route from his previous delivery that led him to a low bridge that his transporter was too tall to fit through! I ended up having to go and meet the driver about 1/2 mile from my home address!
Delivery Punctuality Comments
No updates. No ETA. Completely in the dark. This needs to be improved!
Overall Punctuality Comments
No updates. No ETA. Completely in the dark. This needs to be improved!
Cleanliness Comments
Car was dirty upon delivery. Not impressed. Also had bird droppings on the rear N/S quarterlight.
Dealer Service Comments
Didn't have any direct dealings with the dealer, but the lack of information being passed to Guy on Ling's team spoke volumes. Not a great customer experience.
Overall Comments
No updates. No SMS to advise of an estimated delivery time. Very poor service. This aspect actually let down the rest of the experience which had been extremely informative.
Delivery Communication Comments
Dealer wasn't interested in helping. Poor Guy had to try multiple different approaches to get me any kind of information. Guy / Lings - 5 out of 5. Dealer / Transport company 1 out of 5
Missing Comments
I don't appear to have a warranty book. Also I found it odd that the delivery driver didn't ask me for any proof of ID, nor did he have any paperwork (digital or otherwise) to record receipt of the delivery. A £55,000 car and he didn't even ask my name! I could've been anyone!
Improvements
Just provide more information! We live in a digital world and for no system to be deployed that allows customers to track a vehicle from dealership to point of delivery is simply astonishing. I get more information about orders I place on Amazon that are higher volume and lower value than a car purchase. Why do dealerships insist on living in the 1980's? Get with the programme!!!
Volkswagen Golf Mk8
Rich
25/04/2022
25/04/2022
8 / 10
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Rich of Preston, who had a new VW Golf Hatchback Mk8 on 25/04/2022
Overall: 8 / 10
Delivery Person Comments
He was from the VW garage and was great at showing me how things worked in the car. Very friendly and helpful
Delivery Punctuality Comments
On time , good early delivery and also rang ahead
Overall Punctuality Comments
On time , good early delivery and also rang ahead
Cleanliness Comments
Clean, fantastic inside
Damage Comments
None noted
Overall Comments
Rang ahead, delivered early morning which was fantastic
Kia Niro Estate
Tim
26/04/2022
26/04/2022
10 / 10
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Tim of Consett, who had a new Kia Niro Estate (2016 - 2019) on 26/04/2022
Overall: 10 / 10
Skoda Kodiaq Estate
Simon
22/04/2022
22/04/2022
8 / 10
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Simon of BIRKENSHAW, who had a new Skoda Kodiaq Estate (2021 on) on 22/04/2022
Overall: 8 / 10
Improvements
walked me around the car, the delivery guy ws gone in 2 minutes
Land Rover RR Evoque
Lou
13/04/2022
13/04/2022
8 / 10
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Lou of Leeds, who had a new Land Rover Range Rover Evoque on 13/04/2022
Overall: 8 / 10
Delivery Person Comments
Lovely person, very pleasant and helpful
Cleanliness Comments
Small amount of road muck on and had only been lightly valeted
Improvements
None
Skoda Scala
Karen
21/04/2022
21/04/2022
? / 10
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Kia XCeed Hatchback (2019-22)
Don
19/04/2022
19/04/2022
10 / 10
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Don of KENILWORTH, who had a new Kia Xceed Hatchback (2019 - 2022) on 19/04/2022
Overall: 10 / 10
Delivery Person Comments
A very happy gentleman
Delivery Punctuality Comments
Phoned to say what time he would arrive, he arrived on time
Overall Punctuality Comments
Phoned to say what time he would arrive, he arrived on time
Cleanliness Comments
Car was spotless on delivery
Damage Comments
No damage at all, as expected
Overall Comments
Very happy, delivery was as expected with no issues at all
Delivery Communication Comments
Communication was amazing and couldn't fault it at all
Improvements
Maybe leave some fuel in as it was pretty much on fumes and the hybrid batteries needed fully charging, other than that, nothing
Volkswagen Up (2016-22)
Douglas
31/03/2022
31/03/2022
8 / 10
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Douglas of Edinburgh, who had a new VW Up Hatchback (2016 - 2022) on 31/03/2022
Overall: 8 / 10
Delivery Person Comments
He seemed alright. Decent fellow.
Delivery Punctuality Comments
Yep, arrived at a good time.
Overall Punctuality Comments
Yep, arrived at a good time.
Cleanliness Comments
Totally fine, it had a little bit of road dirt on the outside, to be expected having been on the back of a transporter.
Dealer Service Comments
There was the slight hiccup with the delivery date, but no biggie.
Overall Comments
Was fine, very quick handover.
Nissan Micra
Dan
05/04/2022
05/04/2022
8 / 10
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Dan of Rosyth, who had a new Nissan Micra Hatchback Special Editions (2017 on) on 05/04/2022
Overall: 8 / 10
Skoda Scala
Richard
31/03/2022
31/03/2022
10 / 10
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Richard of Sutton Coldfield, who had a new Skoda Scala Hatchback (2019 - 2020) on 31/03/2022
Overall: 10 / 10
Ford Ranger
Dan
30/03/2022
30/03/2022
8 / 10
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Dan of Fleet, who had a new Ford Ranger Diesel (2019 on) on 30/03/2022
Overall: 8 / 10
Cleanliness Comments
Interior not that clean and bird droppings down the outside of vehicle
Ford Mustang Mach-E
17/01/2022
17/01/2022
8 / 10
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of , who had a new Ford Mustang Mach-E Estate Special Editions (2020 - 2021) on 17/01/2022
Overall: 8 / 10
Ford Focus (2018-22)
Ian
25/03/2022
25/03/2022
8 / 10
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Ian of Watford, who had a new Ford Focus Hatchback (2018 - 2022) on 25/03/2022
Overall: 8 / 10
Delivery Person Comments
All good no problems, friendly young man
Improvements
All good
Volvo XC60 Estate
Lee
24/03/2022
24/03/2022
10 / 10
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Lee of Bradford, who had a new Volvo XC60 Diesel Estate (2021 on) on 24/03/2022
Overall: 10 / 10
Delivery Person Comments
Decent bloke, very chatty and pleasant. No BO issues encountered :-)
Delivery Punctuality Comments
As above, car arrived bang on time :-)
Overall Punctuality Comments
As above, car arrived bang on time :-)
Cleanliness Comments
Spotless and not a mark on it :-)
Dealer Service Comments
flawless
Overall Comments
Superb. Was kept up to date regularly during the day of delivery, delivery driver rang to confirm actual anticipated time and rolled up bang on time :-)
Delivery Communication Comments
flawless
Improvements
Dropped off by a Chinhook helicopter would of been nice :-)
Hyundai Ioniq 5
Paul
25/03/2022
25/03/2022
8 / 10
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Paul of Leyburn, who had a new Hyundai Ioniq 5 Electric Hatchback (2021 on) on 25/03/2022
Overall: 8 / 10
Improvements
Wash car - was fine layer of grime on surface & i had to give it wash on delivery day. Freebies such as mats would have been nice :-)
Skoda Scala
Gary
24/03/2022
24/03/2022
8 / 10
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Gary of PENICUIK, who had a new Skoda Scala Hatchback (2019 - 2020) on 24/03/2022
Overall: 8 / 10
Improvements
NONE AS IT WAS DELIVERED AT A GOOD TIME IN THE MORNING DID NOT HAVE TO STAY IN ALL DAY WAITING FOR IT TO COME
Audi A4 Estate
David
21/03/2022
21/03/2022
8 / 10
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David of Kent, who had a new Audi A4 Avant (2018 - 2019) on 21/03/2022
Overall: 8 / 10
Missing Comments
All very straight forward. As I had an A5 before this A4 I thought it would all be the same basically. This car is very different and I am now struggling with basic things like the sat nav and changing channels on the radio. I will get there in the end but it would have helped if I was shown some of this.
Improvements
Some more help with setting the car up.
Nissan Qashqai
Louise
21/03/2022
21/03/2022
8 / 10
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Louise of Gravesend, who had a new Nissan Qashqai Hatchback (2021 on) on 21/03/2022
Overall: 8 / 10
Mazda CX-5 Estate
Tracey
10/03/2022
10/03/2022
10 / 10
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Tracey of Winsford, who had a new Mazda CX-5 Estate (2021 on) on 10/03/2022
Overall: 10 / 10
Delivery Person Comments
A very happy, pleasant, patient punctual delivery guy.
Delivery Punctuality Comments
Phoned the day before to say my car would be delivered at 9am and at 0902 it was on the drive !
Overall Punctuality Comments
Phoned the day before to say my car would be delivered at 9am and at 0902 it was on the drive !
Cleanliness Comments
Perfect inside and out.
Damage Comments
None
Overall Comments
Fantastic!
Delivery Communication Comments
I was kept fully up to date with regards to the while delivery process by both the staff and the delivery person themselves ! Brilliant experience
Improvements
Absolutely nothing ! Was perfect!
Ford Puma
17/03/2022
17/03/2022
8 / 10
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of , who had a new Ford Puma on 17/03/2022
Overall: 8 / 10
Skoda Scala
Richard
16/03/2022
16/03/2022
10 / 10
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Richard of Halesowen, who had a new Skoda Scala Hatchback (2019 - 2020) on 16/03/2022
Overall: 10 / 10
Missing Comments
Skoda used to give out free umbrellas. Didn't get one this time ????
Volkswagen Up (2016-22)
Sam
14/03/2022
14/03/2022
6 / 10
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Sam of Mitcham, who had a new VW Up Hatchback (2016 - 2022) on 14/03/2022
Overall: 6 / 10
Delivery Punctuality Comments
Only downside of the whole thing was that I had no idea what time the car was going to be delivered or if it was confirmed for that day, until the driver dance to say he was outside.
Overall Punctuality Comments
Only downside of the whole thing was that I had no idea what time the car was going to be delivered or if it was confirmed for that day, until the driver dance to say he was outside.
Delivery Communication Comments
Lings communication was very good, had no communication from the dealer.
Missing Comments
I understand that servicing etc is all done digitally now, so no handbooks. (Unless there’s something in the glovebox, haven’t actually looked in there yet, but it’s tiny.)
Improvements
Confirmation of delivery from the dealer and expected delivery time would have been welcome.
Mazda 6 Saloon
Andy
09/03/2022
09/03/2022
10 / 10
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Andy of Stockport, who had a new Mazda 6 Saloon (2018 - 2020) on 09/03/2022
Overall: 10 / 10
Volvo XC90 Estate
Stuart
09/03/2022
09/03/2022
8 / 10
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Stuart of Bolton, who had a new Volvo XC90 Estate on 09/03/2022
Overall: 8 / 10
Improvements
Nothing really.
Mercedes CLA Class Coupe
Sion
07/03/2022
07/03/2022
10 / 10
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Sion of Chester, who had a new Mercedes CLA Class Coupe on 07/03/2022
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap
Overall Comments
I was kept up to date with every aspect of delivery, the driver contacted me with an ETA on the day and it arrived exactly when he said it would
Improvements
Couldn't improve on it, it was flawless
Mini Hatch
Katie
04/03/2022
04/03/2022
8 / 10
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Katie of Edinburgh, who had a new Mini Hatchback (2021 on) on 04/03/2022
Overall: 8 / 10
Delivery Person Comments
He seemed really nice. He did have tattoos on his face which might make some people nervous - not me! He was genuinely very helpful and pleasant
Delivery Punctuality Comments
Excellent. 0900 on the dot
Overall Punctuality Comments
Excellent. 0900 on the dot
Cleanliness Comments
Car was in good shape as it had been transported
Damage Comments
It was wet, but there was nothing apparent
Overall Comments
Car was delivered at 0900. The guy was very friendly and helpful.
Missing Comments
I’ve only got 1 book which I think is the handbook. I don’t think there is a warranty book there
Improvements
Nothing. All good
Seat Arona
28/02/2022
28/02/2022
8 / 10
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of , who had a new Seat Arona Hatchback (2021 on) on 28/02/2022
Overall: 8 / 10
Delivery Person Comments
Chap was pleasant and friendly
Delivery Punctuality Comments
Same as first point, arrived 2 hours after delivery time slot
Overall Punctuality Comments
Same as first point, arrived 2 hours after delivery time slot
Cleanliness Comments
spotless
Damage Comments
checked all around inside and out and also asked the delivery chap if he was aware of anything
Dealer Service Comments
delivery was late, documents not present in car other than handbook
Overall Comments
Advised the delivery slot would be 11:00-13:00, driver turned up at 15:00 but did call half an hour before he arrived
Delivery Communication Comments
Guy was informative, shame the delivery chap ignored the time slot and didn't communicate
Missing Comments
Only the handbook inside the car, no service history book etc
Improvements
Lings team were great, just a slight hiccup from the delivery dealer
Skoda Octavia Estate
23/02/2022
23/02/2022
8 / 10
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of , who had a new Skoda Octavia Estate Special Edition (2020 on) on 23/02/2022
Overall: 8 / 10
Citroen C3 Aircross
Don
18/02/2022
18/02/2022
8 / 10
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Don of CHESHIRE, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 18/02/2022
Overall: 8 / 10
Delivery Person Comments
THE WEATHER WAS BAD AND HE WANTED TO GET AWAY TO HIS NEXT PLACE OF CALL. HE DIDN'T SHOW ME AROUND THE CAR (HE HAD BEEN ON THE ROAD SINCE 6.30AM)
Delivery Punctuality Comments
"WE WILL DELIVER AT AROUND 9.30" THEY DELIVERED AT 9.37
Overall Punctuality Comments
"WE WILL DELIVER AT AROUND 9.30" THEY DELIVERED AT 9.37
Cleanliness Comments
IT WAS A RAINY DAY. HE HAD DRIVEN FROM BRISTOL DURING THE WINDYEST DAY OF THE YEAR. CAR WAS NOT CLEAN.
Damage Comments
NOT THAT I HAVE YET FOUND.
Dealer Service Comments
AS SOON AS I WAS ABLE TO GO FOR A TEST DRIVE THE LOW FUEL WARNING LIGHT CAME ON!
Overall Comments
THEY DELIVER WHEN THEY SAY THEY WILL DELIVER
Delivery Communication Comments
GUY ALWAYS KEPT ME UP TO DATE.
Missing Comments
THERE WERE NO CARPETS IN THE CAR. i HAVE NOT RECIEVED A CAR OPERATING/SERVICE MANUAL.
Improvements
PERHAPS CHOSEN A DEALER NEARER TO ME SO THAT I COULD HAVE CONTACTED HIM IF NECESSARY???
Ford Puma
Alan
17/02/2022
17/02/2022
8 / 10
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Alan of FALKIRK, who had a new Ford Puma on 17/02/2022
Overall: 8 / 10
Delivery Person Comments
Didn't seem interested in me taking photos of stone chips saying they don't bother about wear and tear
Delivery Punctuality Comments
Received a phone call about an hour before drop off also asking for a wash Bay near me because the car was filthy
Overall Punctuality Comments
Received a phone call about an hour before drop off also asking for a wash Bay near me because the car was filthy
Damage Comments
Minor, a few stone chips
Overall Comments
Car had travelled a fair distance through rain,hail and snow. The delivery driver took the car to a car wash which was appreciated. Arrived with a few stone chips, not the best process for taking delivery of a new car
Missing Comments
I didn't see any paperwork, it was all done on z mobile device which I had to scrawl my signature with my finger
Improvements
The supplier wouldnt deliver to Scotland without a £200+ fee. For that amount, I would have expected better. A delivery on a trailer with the vehicle protected from the elements and debris.
Volkswagen Golf Mk8
John
16/02/2022
16/02/2022
8 / 10
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John of Llandrindod Wells, who had a new VW Golf Hatchback Mk8 on 16/02/2022
Overall: 8 / 10
Dealer Service Comments
Included a free extra set of mats!
Hyundai i10
MUSEquera
14/02/2022
14/02/2022
8 / 10
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MUSEquera of Belsize Park, who had a new Hyundai i10 Hatchback Special Editions (2018 - 2020) on 14/02/2022
Overall: 8 / 10
Delivery Person Comments
Paul was friendly, helpful and professional.
Overall Comments
I was contacted to confirm a delivery date, then on the day I was contacted to confirm the delivery slot. It was easy and professional throughout.
Missing Comments
I am not sure whether I have a warranty book--I do have a service logbook, though.
Improvements
n/a
Volkswagen Arteon
Alex
03/02/2022
03/02/2022
8 / 10
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Alex of Crewe, who had a new VW Arteon Fastback (2017 - 2020) on 03/02/2022
Overall: 8 / 10
Delivery Person Comments
Very happy and pleasant
Delivery Punctuality Comments
He called me when he was half an hour away - he sounded as happy and excited as I was to be receiving the car which was lovely
Overall Punctuality Comments
He called me when he was half an hour away - he sounded as happy and excited as I was to be receiving the car which was lovely
Cleanliness Comments
Internals all good, external was a bit dirty but understandably this couldn't be helped.
Delivery Communication Comments
Guy has been fantastic throughout
Missing Comments
Spare wheel/ or repair kit - the car comes with nothing
Mazda CX-5 Estate (2020-21)
Scott
11/02/2022
11/02/2022
10 / 10
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Scott of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 11/02/2022
Overall: 10 / 10
Volvo XC40 Estate
Georgie
10/02/2022
10/02/2022
8 / 10
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Georgie of Basingstoke , who had a new Volvo XC40 Estate (2018 - 2020) on 10/02/2022
Overall: 8 / 10
Delivery Communication Comments
Outstanding, always prompt with replies and very professional
Ford Focus (2018-22)
Paul
10/02/2022
10/02/2022
10 / 10
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Paul of East Grinstead, who had a new Ford Focus Hatchback (2018 - 2022) on 10/02/2022
Overall: 10 / 10
Suzuki Swift
Hannah
02/02/2022
02/02/2022
8 / 10
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Hannah of Hereford, who had a new Suzuki Swift Hatchback Special Editions (2019 - 2020) on 02/02/2022
Overall: 8 / 10
Cleanliness Comments
outside was dirty - no car wash near delivery address - delivery driver apologised
Damage Comments
tiny small chip on the front underside edge of bonnet - recorded in the delivery notes
Improvements
car could have been cleaned if he had driven a little further and gone to a car wash in Hereford rather than delivering straight off the motorway
Volkswagen Golf Mk8
Trish
31/01/2022
31/01/2022
8 / 10
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Trish of Haywards Heath, who had a new VW Golf Hatchback Mk8 on 31/01/2022
Overall: 8 / 10
Delivery Person Comments
Mark from Listers was professional, well presented and helpful. He spent time explaining the the car's controls and software. Without a doubt the best delivery driver I've experienced.
Delivery Punctuality Comments
It was delivered earlier than promised
Overall Punctuality Comments
It was delivered earlier than promised
Cleanliness Comments
The inside was excellent. The outside was dirty, but this is understandable as it had been driven nearly 150 miles in winter.
Ford Puma
Steve
01/02/2022
01/02/2022
10 / 10
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Steve of London, who had a new Ford Puma on 01/02/2022
Overall: 10 / 10
Delivery Person Comments
Delivery drivers were very friendly and made sure I checked everything was fine.
Overall Comments
Easy. Straightforward. Arrived timely. Couldn't locate the flat to begin with but contacted me to get further directions.
Delivery Communication Comments
Excellent communications from Guy and other employees. Despite the delay I was always kept informed as to where we were up to with the process and provided with honest and straightforward information. Refreshing to deal with aa company that tells it like it is and didn't make excuses. Help cut down any possible frustration.
Missing Comments
Didn't get a copy of delivery form. Not sure about the warranty book. I can't see one. Assume the Handbook is referencing the Owners guides which I did receive.
Improvements
A specific time or approximate delivery period would be useful but I can understand why this isn't added considering additional cost it could incur. Not an issue for me as the car turned up early but I can see where it could cause issues for other customers.
Hyundai Tucson
Gavin
26/01/2022
26/01/2022
10 / 10
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Gavin of Halifax, who had a new Hyundai Tucson Estate (2020 on) on 26/01/2022
Overall: 10 / 10
Volvo XC60 Estate
21/01/2022
21/01/2022
8 / 10
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of , who had a new Volvo XC60 Estate (2021 on) on 21/01/2022
Overall: 8 / 10
Volkswagen Golf Mk8
Andy
20/01/2022
20/01/2022
8 / 10
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Andy of Sheffield, who had a new VW Golf Hatchback Mk8 on 20/01/2022
Overall: 8 / 10
Delivery Person Comments
Very friendly
Delivery Punctuality Comments
Didn’t have a time of delivery until the afternoon - got a phone call one hour before
Overall Punctuality Comments
Didn’t have a time of delivery until the afternoon - got a phone call one hour before
Cleanliness Comments
Car was cleanish but had been driven from dealers 105 miles away so was expected to be slightly dirty
Dealer Service Comments
Had no dealing with them at all so can’t score
Overall Comments
The team are always quick to get the correct info and update you regular. Easy to chat with!! Top marks
Delivery Communication Comments
Excellent from Guy at Lings - nothing from dealer
Missing Comments
No service book - but these are done digitally now
Improvements
Lings can do nothing else
Volvo XC60 Estate
JT
12/01/2022
12/01/2022
6 / 10
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JT of HALESOWEN, who had a new Volvo XC60 Estate (2021 on) on 12/01/2022
Overall: 6 / 10
Delivery Person Comments
Driver was so helpful and patient, no question asked was too much trouble
Cleanliness Comments
Outside of car was very dirty, especially the bonnet and wheels. I expect the way in which it was transported to get an element of splash from the roads but the wheels were covered in idiot and so was the drivers side Matt and foot pedals
Damage Comments
I sent photos and loaded them on my dashboard as the front area of the car could not be checked due to dirt. The drivers delivery notes were signed saying it was dirty
Dealer Service Comments
No communication
Overall Comments
Would have been good to know the day before an estimate on the time of delivery
Delivery Communication Comments
Communication from Lings was excellent as always, dealer communication was non existent
Improvements
Cleaner and an update on the delivery time in advance of the day
Suzuki Vitara Estate
Rod
10/01/2022
10/01/2022
8 / 10
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Rod of West Yorkshire, who had a new Suzuki Vitara Estate on 10/01/2022
Overall: 8 / 10
Cleanliness Comments
Internally excellent, exterior as expected after 83 mile drive and weather conditions
Nissan Juke
Doug
11/01/2022
11/01/2022
8 / 10
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Doug of Margate, who had a new Nissan Juke Hatchback on 11/01/2022
Overall: 8 / 10
Mazda CX-5 Estate (2020-21)
Billy
16/12/2021
16/12/2021
8 / 10
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Billy of Glasgow, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 16/12/2021
Overall: 8 / 10
Volvo V90 Estate
05/01/2022
05/01/2022
10 / 10
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of , who had a new Volvo V90 Estate Special Editions (2018 - 2019) on 05/01/2022
Overall: 10 / 10
Delivery Person Comments
Very friendly and had called me twice whilst on his way, so that was great
Dealer Service Comments
Had no contact with them other than the delivery driver
Overall Comments
Would have been nice to have had some electric charge in the hybrid battery but other than that, all was good
Missing Comments
There was a Transporter Delivery Checklist included in the car, but for a different car reg, but other than that all seems OK. There was no mat in the boot, but I am not sure if that should have been there. I will check the brochure for the car that was active at the time and will confirm if this should have been there or not.
Improvements
Nothing I can see!
Mini Convertible
22/12/2021
22/12/2021
8 / 10
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of , who had a new Mini Convertible (2016 - 2021) on 22/12/2021
Overall: 8 / 10
Damage Comments
yes but it’s just on the number plate
Overall Comments
i was a little nervous about driving my new car so the lovely young lad who delivered it was very helpful and he parked it for me .
Improvements
I wouldn’t change anything very pleased with the service
Audi Q2 Estate
Omar
01/07/2021
01/07/2021
8 / 10
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Omar of Tonbridge, who had a new Audi Q2 Estate (2020 on) on 01/07/2021
Overall: 8 / 10
Dealer Service Comments
Forged forms and messed me about on payment
Seat Leon
Alison
18/12/2021
18/12/2021
8 / 10
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Alison of Manchester, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 18/12/2021
Overall: 8 / 10
Dealer Service Comments
Stoneacre started to ring me, even before the car delivery had been arranged, to sell a service plan. After the car delivery I received further calls. When I declined the service plan, the caller was very pushy wanting to know my reasons. Even after I told him to stop ringing me, a woman rang a few days later also to try and get me to have the service plan. It was unpleasant and unprofessional. I don't think you should use them in the future.
Missing Comments
Only have the big manual. Have not got the book where services are recorded and stamped. I had to ask to tak a photo of the delivery sheet which records the condition of the car. Please advise where I can get the service book and warranty book.
Improvements
Nothing
Seat Arona
Davinia
30/11/2021
30/11/2021
10 / 10
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Davinia of Ashford, who had a new Seat Arona Hatchback (2021 on) on 30/11/2021
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Overall Comments
On time. Clean.
Missing Comments
I signed the delivery note electronically. Warranty book, not sure what that is. I got a EC certificate of conformity
Improvements
Very happy with service.
Skoda Octavia Estate
Stu
07/12/2021
07/12/2021
8 / 10
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Stu of Staplehurst, who had a new Skoda Octavia Estate Special Edition (2020 on) on 07/12/2021
Overall: 8 / 10
Delivery Person Comments
Excellent service
Delivery Punctuality Comments
Excellent service
Overall Punctuality Comments
Excellent service
Cleanliness Comments
Immaculate
Overall Comments
Excellent service
Delivery Communication Comments
Comms were great but I did not receive a call 1hr before delivery which I believe I should have received.
Improvements
Call ahead of delivery
Nissan Qashqai
Tanya
16/11/2021
16/11/2021
10 / 10
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Tanya of Tonbridge, who had a new Nissan Qashqai Hatchback (2021 on) on 16/11/2021
Overall: 10 / 10
BMW 3 Series Touring (2019-22)
Carl
26/11/2021
26/11/2021
10 / 10
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Carl of Gloucester, who had a new BMW 3 Series Touring Special Editions (2019 - 2022) on 26/11/2021
Overall: 10 / 10
Delivery Person Comments
Nice guy, explained all i needed to know.
Cleanliness Comments
Delivered on a wet day so a little dirty on the outside but no big deal, happy that it came on a transporter and wasn't driven to me, clean and tidy inside.
Damage Comments
Not to my knowledge, recorded as delivered wet.
Dealer Service Comments
Came with a full tank of fuel which i wasn't expecting.
Overall Comments
The driver rang me a couple of times and kept me updated on his progress.
Improvements
Can't think of anything it was pretty faultless.
Audi A1 Sportback
Cas
16/11/2021
16/11/2021
8 / 10
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Cas of Glasgow, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 16/11/2021
Overall: 8 / 10
Delivery Person Comments
The guy who delivered it was polite, friendly and had the car in my drive in no time from the truck.
Delivery Punctuality Comments
On time as promised on the day
Overall Punctuality Comments
On time as promised on the day
Cleanliness Comments
It was OK inside but had noticeable polish marks on quite a few reasonably large areas.
Dealer Service Comments
I suppose it wasn't the dealers fault directly regarding factory delay but was annoying.
Delivery Communication Comments
Guy was brilliant despite having to deliver bad news all the time regards delivery delays from the factory.
Improvements
as above - realise it wasn't the dealers fault directly but they should have been more up front about delay times when the order was placed.
Skoda Scala
Alex
22/11/2021
22/11/2021
8 / 10
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Alex of Sittingbourne, who had a new Skoda Scala Hatchback (2019 - 2020) on 22/11/2021
Overall: 8 / 10
Delivery Person Comments
He was a little pushy to get me to sign so he could catch his train after delivering - but otherwise he was nice enough and helped answer a query with Service Log book to tell me it was all online now.
Delivery Punctuality Comments
Arrived midday as expected, of which I was given advance notice.
Overall Punctuality Comments
Arrived midday as expected, of which I was given advance notice.
Cleanliness Comments
Looked in great condition, despite having been on road 181 miles.
Damage Comments
Not that I could see.
Dealer Service Comments
From my interactions with the dealer, great. Really pleased I got the car as early as I did despite the superconductor microchip crisis and swift and safe return of my drivers licence.
Delivery Communication Comments
Overall, exceptional.
Missing Comments
Didn't notice anything was missing, other than Service Log Book. But was told this was now online. I don't think I received a warranty book, but it did come with Owners Manual and a Certificate type sheet and contact numbers for Skoda Roadside Assistance.
Seat Arona
Ozgul
18/11/2021
18/11/2021
10 / 10
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Ozgul of Hounslow/London, who had a new Seat Arona Hatchback (2021 on) on 18/11/2021
Overall: 10 / 10
Missing Comments
I didn't have the warranty book.
Nissan Qashqai
Lucy
05/11/2021
05/11/2021
10 / 10
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Lucy of Walton-on-Thames, who had a new Nissan Qashqai Hatchback (2021 on) on 05/11/2021
Overall: 10 / 10
Volkswagen Tiguan Estate
Howard
11/11/2021
11/11/2021
10 / 10
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Howard of Stalybridge, who had a new VW Tiguan Estate (2016 - 2020) on 11/11/2021
Overall: 10 / 10
Missing Comments
USB lead is Apple, I need an Android USB lead
Improvements
Maybe requested which usb lead required. Seems pedantic, but handbook states only the official supplied lead Chou,d be used.
Skoda Superb
Alan
10/11/2021
10/11/2021
8 / 10
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Alan of Ashton Under Lyne, who had a new Skoda Superb Hatchback (2015 - 2019) on 10/11/2021
Overall: 8 / 10
Cleanliness Comments
It had rained
Improvements
Nothing
Mercedes GLC Estate
05/11/2021
05/11/2021
8 / 10
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of , who had a new Mercedes GLC AMG Estate Special Edition (2017 - 2019) on 05/11/2021
Overall: 8 / 10
Delivery Punctuality Comments
Came earlier than expected
Overall Punctuality Comments
Came earlier than expected
Delivery Communication Comments
Driver did call me when an hour away which was lucky as I had to come out of a Zoom meeting and could warn them in advance.
Volvo XC90 Estate
Ravi
08/11/2021
08/11/2021
8 / 10
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Ravi of , who had a new Volvo XC90 Estate on 08/11/2021
Overall: 8 / 10
Missing Comments
I was same brand and model rider, when I got previous lease, I got 3 keys. 2 normal + 1 small
Volvo XC60 Estate
Alan
09/11/2021
09/11/2021
10 / 10
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Alan of Hamilton, who had a new Volvo XC60 Diesel Estate (2021 on) on 09/11/2021
Overall: 10 / 10
Delivery Person Comments
He smelled fantastic!
Delivery Punctuality Comments
Arrived early and phoned to check if that was ok!
Overall Punctuality Comments
Arrived early and phoned to check if that was ok!
Overall Comments
On time and tip top!
Volvo XC60 Estate
Bea
04/11/2021
04/11/2021
10 / 10
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Bea of Gorebridge, who had a new Volvo XC60 Estate (2021 on) on 04/11/2021
Overall: 10 / 10
Overall Comments
Excellent delivery service.
Improvements
Nothing could be done better - perfect and very pleased with everything.
Skoda ENYAQ iV
Warran
05/11/2021
05/11/2021
8 / 10
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Warran of Holmfirth, who had a new Skoda ENYAQ iV on 05/11/2021
Overall: 8 / 10
Delivery Person Comments
Yeah was ok. didn't rush me or anything.
Cleanliness Comments
As said before car had a lot of bird poo on it, and body work was a bit dirty. Inside was clean but was not overly happy receiving a new car with bird poo on it.
Damage Comments
There were some marks on the body work which I reported on delivery
Overall Comments
Car was covered in bird poo.
Seat Arona
Steve
28/10/2021
28/10/2021
10 / 10
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Steve of Hexham, who had a new Seat Arona Hatchback (2021 on) on 28/10/2021
Overall: 10 / 10
Damage Comments
Very minor scratch, no issue.
Mini Countryman Hatch
Ray
27/10/2021
27/10/2021
8 / 10
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Ray of Southall, who had a new Mini Countryman Hatchback (2017 - 2020) on 27/10/2021
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful
Cleanliness Comments
Car had been driven 173 miles in the rain, nothing much they could do really
Overall Comments
Very freindly chaps delivered my car
Delivery Communication Comments
excellent communications always very helpfull and polite
Improvements
Nothing that I can think off
Skoda Karoq Estate
James
26/10/2021
26/10/2021
6 / 10
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James of Tonbridge, who had a new Skoda Karoq Estate (2017 - 2021) on 26/10/2021
Overall: 6 / 10
Delivery Punctuality Comments
I didn’t know what time to expect delivery as there was no phone call. The driver turned up at 8:30am
Overall Punctuality Comments
I didn’t know what time to expect delivery as there was no phone call. The driver turned up at 8:30am
Cleanliness Comments
Although due to wet weather there were spray and mud splashes on the car
Overall Comments
I was asked to sign on a mobile phone before I checked the car
Delivery Communication Comments
Related to Lings only
Missing Comments
No warranty book
Improvements
A phone call before and discussion about the car before being asked to sign for delivery
Nissan Leaf (2019-22)
Matt
19/10/2021
19/10/2021
8 / 10
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Matt of Huntingdon, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/10/2021
Overall: 8 / 10
Delivery Punctuality Comments
They called about an hour before delivery...but i was not told before that roughtly when i might expect delivery (ie. AM or PM).
Overall Punctuality Comments
They called about an hour before delivery...but i was not told before that roughtly when i might expect delivery (ie. AM or PM).
Volkswagen Polo
Carol
15/10/2021
15/10/2021
10 / 10
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Carol of Bathgate, who had a new VW Polo Hatchback (2018 - 2020) on 15/10/2021
Overall: 10 / 10
Delivery Person Comments
Delivery driver was really good. Phoned ahead to let us know he was on his way. Turned up on time and provided us with the help we needed on getting used to the new car. Professional and friendly
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Excellent
Damage Comments
None - brand new and looked brand new
Dealer Service Comments
Service was excellent. They phoned a few days ahead of time to confirm we were happy with delivery address, and also asked what phone we use and they provided us with a charger
Overall Comments
No issues at all with the delivery
Delivery Communication Comments
Very good delivery communication
Missing Comments
No warranty book - at leat I don't think so. Can't see anything. Is it something we should have?
Improvements
No improvements - it all went swimmingly
Peugeot 2008 Estate
Karen
18/10/2021
18/10/2021
10 / 10
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Karen of Grantown On Spey, who had a new Peugeot 2008 Estate (2016 - 2019) on 18/10/2021
Overall: 10 / 10
Delivery Person Comments
Steve was very helpful and friendly and answered all my questions.
Delivery Punctuality Comments
Was delivered mid morning which was great
Overall Punctuality Comments
Was delivered mid morning which was great
Cleanliness Comments
Car had only 4 miles on clock so was spotlessly clean inside and out.
Dealer Service Comments
Had no direct communication with them, but they agreed a quick delivery and this was done.
Overall Comments
Car was delivered on the promised day. Communication with the delivery driver was really good - he kept me up to date with where he was and ETA. As he had a transported, we agreed to meet in a suitably large layby, 10 mins walk from my house. He would have delivered to the house, but I felt it was easier in a bigger space, rather than on my small suburban road.
Delivery Communication Comments
Really excellent throughout - couldnt fault it.
Missing Comments
No hard copy handbook with car, but can be accessed online.
Delivery form was on driver's phone so didnt get a copy.
Improvements
Nothing actually
Volvo XC40 Estate
Clare
11/10/2021
11/10/2021
? / 10
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Volvo XC40 Estate
Max
05/06/2021
05/06/2021
10 / 10
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Max of Sheffield, who had a new Volvo XC40 Estate (2018 - 2020) on 05/06/2021
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Average. A few flies on the car due to the drive but the delivery guy offered to wipe them off with a sponge
Damage Comments
No
Overall Comments
Very good
Missing Comments
No
Ford Focus (2018-22)
Andy
16/03/2020
16/03/2020
8 / 10
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Andy of Stoke On Trent, who had a new Ford Focus Hatchback (2018 - 2022) on 16/03/2020
Overall: 8 / 10
Mazda 3 Hatchback
Betsy
06/10/2021
06/10/2021
10 / 10
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Betsy of East Kilbride, who had a new Mazda 3 Hatchback (2019 - 2019) on 06/10/2021
Overall: 10 / 10
Hyundai Tucson
Ken
04/10/2021
04/10/2021
8 / 10
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Ken of Sheringham, who had a new Hyundai Tucson Estate (2020 on) on 04/10/2021
Overall: 8 / 10
Improvements
No issues regarding delivery.
Land Rover RR Evoque
Dale
29/09/2021
29/09/2021
10 / 10
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Dale of Wallsend, who had a new Land Rover Range Rover Evoque on 29/09/2021
Overall: 10 / 10
Damage Comments
Very small scuff on rear bumper
Missing Comments
Very good service
Citroen C3 Aircross
David
03/06/2021
03/06/2021
8 / 10
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David of Harrow, who had a new Citroen C3 Aircross Special Edition (2018 - 2021) on 03/06/2021
Overall: 8 / 10
Delivery Person Comments
Pleasant - good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Great, on time, simple
Cupra Formentor Estate
Kris
01/10/2021
01/10/2021
8 / 10
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Kris of Ashington, who had a new Cupra Formentor Estate (2020 on) on 01/10/2021
Overall: 8 / 10
Delivery Person Comments
Friendly and pleasant gentlemen. Nice to talk to.
Delivery Punctuality Comments
A little late but given the traffic from Doncaster to Newcastle it was more than acceptable.
Overall Punctuality Comments
A little late but given the traffic from Doncaster to Newcastle it was more than acceptable.
Cleanliness Comments
As the car was driven up, rather than transported, the cleanliness of the car wasn't great. Plus there were sticker marks on the front and rear screens
Damage Comments
Found one small stone chip to front plastic that wasn't spotted on first inspection (as it was raining at the time)
Dealer Service Comments
No communication from dealer
Overall Comments
Car arrived on time and in good condition. Only issue was sticker marks on window.
Delivery Communication Comments
Rand the day before and when arrived.
Missing Comments
Handbook. But apparently it is accessible online
Improvements
Subsidised/paid for a clean. It's always nice to receive a brand new car that is pristine and shining...rather than covered in road debris.
Land Rover RR Evoque
Paul
29/09/2021
29/09/2021
10 / 10
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Paul of Blackpool, who had a new Land Rover Range Rover Evoque on 29/09/2021
Overall: 10 / 10
Improvements
Nothing
Cupra Formentor Estate
Helen
28/09/2021
28/09/2021
10 / 10
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Helen of Lymm, who had a new Cupra Formentor Estate (2020 on) on 28/09/2021
Overall: 10 / 10
Delivery Person Comments
very friendly, helpful and pleasant
Cleanliness Comments
couldn't have been more new!
Overall Comments
car was delivered on the day as promised, the person delivering it was thorough, helpful and friendly and showed me what I needed to know.
Missing Comments
not that I know of other than warranty book mentioned above (there is a handbook in the glove box but thats all)
Kia XCeed Hatchback (2019-22)
Jon
20/09/2021
20/09/2021
10 / 10
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Jon of Great Yarmouth, who had a new Kia Xceed Hatchback (2019 - 2022) on 20/09/2021
Overall: 10 / 10
Delivery Person Comments
Smart, polite, professional
Delivery Punctuality Comments
Excellent arrived in morning as hoped
Overall Punctuality Comments
Excellent arrived in morning as hoped
Cleanliness Comments
Immaculately presented inside and out
Overall Comments
Efficient, seamles delivery process
Improvements
Nothing really to improve
BMW X5 Estate (2020-21)
Carl
01/09/2021
01/09/2021
8 / 10
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Carl of , who had a new BMW X5 M Estate Special Editions (2020 - 2021) on 01/09/2021
Overall: 8 / 10
Delivery Punctuality Comments
very good, had a call 1 hour beforehand.
Overall Punctuality Comments
very good, had a call 1 hour beforehand.
Overall Comments
The vehicle was delivered on a delivery vehicle, the car was perfect.
Volvo XC60 Estate
Ashley
15/09/2021
15/09/2021
8 / 10
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Ashley of Pitsea, who had a new Volvo XC60 Estate (2021 on) on 15/09/2021
Overall: 8 / 10
Delivery Punctuality Comments
Came when he said and got the car off the transporter before calling
Overall Punctuality Comments
Came when he said and got the car off the transporter before calling
Cleanliness Comments
it was mint
Dealer Service Comments
They've also been on the phone about the set up of the car. First time I've had this.
Overall Comments
I don't normally do VG but I couldn't fault them
Cupra Formentor Estate
Mark
10/09/2021
10/09/2021
8 / 10
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Mark of East KIlbride, who had a new Cupra Formentor Estate (2020 on) on 10/09/2021
Overall: 8 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
Very prompt at 7am ????
Overall Punctuality Comments
Very prompt at 7am ????
Cleanliness Comments
The driver Peter had taken it for a quick jet wash which was thoughtful.
Dealer Service Comments
Didn’t deal with the dealer but car is as expected and delivery was excellent.
Overall Comments
No concerns
Delivery Communication Comments
Your communication is always excellent
Improvements
No recommendations, everything was good.
Mercedes C Class Saloon
Dave
24/08/2021
24/08/2021
8 / 10
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Dave of Wigan, who had a new Mercedes C Class Saloon (2018 - 2021) on 24/08/2021
Overall: 8 / 10
Improvements
Whilst the delivery driver had reasonable knowledge of the car he was unable to demonstrate the sat nav system and had no knowledge of the position regarding spare tyres. I think such information is necessary.
Audi A3 Sportback
David
06/09/2021
06/09/2021
8 / 10
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David of Kent, who had a new Audi A3 Sportback (2016 - 2020) on 06/09/2021
Overall: 8 / 10
Improvements
The only slight niggle we have and this is no fault of yours or the guy who delivered the car is the fact we live in the middle of nowhere and they seem to drive the car here and then go back by train. We have no bus service in our village and the nearest train is Chepstow which is about fifteen miles away so when ever we have a new car I have to drive them to Chepstow which I don't really mind but if the car came on a trailer it would have a lower delivery mileage and I would not have to spend an hour and a half driving back and forth. But as I said I am very happy with the service I am just becoming a grumpy old bloke.
Seat Leon
Clare
03/09/2021
03/09/2021
8 / 10
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Clare of Alva, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 03/09/2021
Overall: 8 / 10
Improvements
Would have preferred delivery time option
Mazda CX-30
Sally
02/09/2021
02/09/2021
10 / 10
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Sally of Gateshead, who had a new Mazda CX-30 Hatchback (2020 on) on 02/09/2021
Overall: 10 / 10
Hyundai Tucson
Ken
02/09/2021
02/09/2021
10 / 10
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Ken of Pontefract, who had a new Hyundai Tucson Estate (2020 on) on 02/09/2021
Overall: 10 / 10
Delivery Person Comments
Paul was well dressed, helpful, pleasant and polite
Delivery Punctuality Comments
Absolutely dead on time.
Overall Punctuality Comments
Absolutely dead on time.
Cleanliness Comments
Beautifully presented, spotlessly clean
Damage Comments
N/A
Dealer Service Comments
The state of the car, the delivery driver and his demeanour would show that this is an excellent dealer
Overall Comments
Arrived at the promised time, and in immaculate condition.
Delivery Communication Comments
I was in the loop the entire time.
Missing Comments
N/A
Improvements
I can't think of anything
BMW 2 Series Gran Coupe
Avril
24/08/2021
24/08/2021
10 / 10
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Avril of Linlithgow, who had a new BMW 2 Series Gran Coupe on 24/08/2021
Overall: 10 / 10
Delivery Punctuality Comments
Was not given a time and it was delivered on the right day!
Overall Punctuality Comments
Was not given a time and it was delivered on the right day!
Cleanliness Comments
New car smell
Overall Comments
Normally get shown around the car a bit more but this did not happen - I am assuming because of Covid. Apart from that, everything went well. I changed the delivery address - that was all good - and the car arrived on the day it was supposed to.
Missing Comments
I don't know about the warranty book.
Improvements
Now that cars have got complicated, a day's training would be good. Even an hour. But that is down to BMW to provide, not Ling.
BMW X5 Estate (2020-21)
21/06/2021
21/06/2021
8 / 10
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of , who had a new BMW X5 M Estate Special Editions (2020 - 2021) on 21/06/2021
Overall: 8 / 10
Delivery Person Comments
Very happy and positive lady, even though she had inadvertently initially been sent to the wrong delivery address and had to drive around the M25 to get the car to me.
Delivery Punctuality Comments
Car was late, but that was my fault
Overall Punctuality Comments
Car was late, but that was my fault
Kia Sportage Estate (2018-21)
Debbie
20/08/2021
20/08/2021
8 / 10
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Debbie of Newport, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 20/08/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic, not sure if I've been emailed anything, need to check
Kia Sportage Estate (2018-21)
Debbie
20/08/2021
20/08/2021
8 / 10
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Debbie of Newport, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 20/08/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic, not sure if I've been emailed anything, need to check
Seat Leon
Lois
16/08/2021
16/08/2021
8 / 10
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Lois of Northumberland, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 16/08/2021
Overall: 8 / 10
Mazda MX-30
Rachel
11/08/2021
11/08/2021
10 / 10
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Rachel of Wallasey, who had a new Mazda MX-30 on 11/08/2021
Overall: 10 / 10
Delivery Punctuality Comments
Rang to inform me of expected time of delivery first thing so I wasn't waiting and wondering all morning. Great!
Overall Punctuality Comments
Rang to inform me of expected time of delivery first thing so I wasn't waiting and wondering all morning. Great!
Improvements
Nothing, great service.
Nissan Juke
11/08/2021
11/08/2021
8 / 10
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of , who had a new Nissan Juke Hatchback on 11/08/2021
Overall: 8 / 10
Missing Comments
Car Mats. The dealership could have mentioned that there would be an additional cost and the buyer could make a decision to add on or not
Ford Puma
John
04/08/2021
04/08/2021
8 / 10
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John of Chelmsford, who had a new Ford Puma on 04/08/2021
Overall: 8 / 10
Missing Comments
Rubber mat in bottom of boot well
Improvements
I did not realize that the car was sent to a local dealer to arrange delivery. If i had known this I could have collected the car myself a few days before it was actually delivered
Skoda Karoq Estate
Piers
03/08/2021
03/08/2021
8 / 10
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Piers of Southport, who had a new Skoda Karoq Estate (2017 - 2021) on 03/08/2021
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 7.25am, what a great start to the day with a new car on your door step. Deliverer contacted me day to inform me of the time so wasn’t an expected surprise.
Overall Punctuality Comments
Arrived at 7.25am, what a great start to the day with a new car on your door step. Deliverer contacted me day to inform me of the time so wasn’t an expected surprise.
Dealer Service Comments
Lost my driving licence which has cost me but Lingscars refund the costs.
Improvements
Nothing
Honda Civic (2018-22)
Sneck
28/07/2021
28/07/2021
10 / 10
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Sneck of Newcastle Upon Tyne, who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 28/07/2021
Overall: 10 / 10
Delivery Person Comments
He rang me the day before to check details and again on route one hour before delivery explained everything very clearly , very professional.
Delivery Punctuality Comments
Exact time of arrival as promised
Overall Punctuality Comments
Exact time of arrival as promised
Cleanliness Comments
Perfect
Damage Comments
Not that I noticed
Overall Comments
Car delivered at 8.45 in the morning perfect time for me
Delivery Communication Comments
Always excellent
Improvements
Nothing
Skoda Kodiaq Estate (2017-21)
Holli
28/07/2021
28/07/2021
10 / 10
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Holli of Wincanton, who had a new Skoda Kodiaq Estate (2017 - 2021) on 28/07/2021
Overall: 10 / 10
Delivery Punctuality Comments
Informed by text and phone call of delivery time.
Overall Punctuality Comments
Informed by text and phone call of delivery time.
Cleanliness Comments
Cleaned en route to my house.
Volvo XC60 Estate
John
21/07/2021
21/07/2021
8 / 10
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John of Harrogate, who had a new Volvo XC60 Diesel Estate (2021 on) on 21/07/2021
Overall: 8 / 10
Delivery Person Comments
Friendly chap who explained some of the main points about the car etc.
Cleanliness Comments
Very clean.
Overall Comments
Arrived on the right day, all in good order.
Delivery Communication Comments
Excellent communication with Guy from Lings Cars. Very little communication from the dealer to be honest, but it turned up on the right day, so all good.
Improvements
The dealer could have phoned to confirm the day before delivery.
Mazda CX-5 Estate (2020-21)
Paul
19/07/2021
19/07/2021
8 / 10
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Paul of Seaham, who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 19/07/2021
Overall: 8 / 10
Dealer Service Comments
Not applicable
Land Rover Discovery Sport Station Wagon
Pauleen
20/07/2021
20/07/2021
10 / 10
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Pauleen of Newburgh, Fife, who had a new Land Rover Discovery Sport Sw (2015 - 2019) on 20/07/2021
Overall: 10 / 10
Improvements
Nothing could be improved…was seamless and straightforward
Seat Ateca Estate
Doug
09/07/2021
09/07/2021
8 / 10
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Doug of Edinburgh, who had a new Seat Ateca Estate (2016 - 2020) on 09/07/2021
Overall: 8 / 10
Kia XCeed Hatchback (2019-22)
Betty
14/07/2021
14/07/2021
8 / 10
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Betty of Denton, who had a new Kia Xceed Hatchback (2019 - 2022) on 14/07/2021
Overall: 8 / 10
Citroen C5 Aircross (2018-22)
John
05/07/2021
05/07/2021
4 / 10
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John of Wrexham, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 05/07/2021
Overall: 4 / 10
Delivery Person Comments
Poor bastard left the GEFCO car park in Kent stupid o’clock in the morning and was outside my house in North Wales for 8am in the morning! Give that man a can of Red Bull…!
Delivery Punctuality Comments
I had to jump out of bed when I heard him dropping the ramps on the pick up truck!
Overall Punctuality Comments
I had to jump out of bed when I heard him dropping the ramps on the pick up truck!
Cleanliness Comments
Car was Clean, still had glue marks on bodywork where the stickers and protection sheets had been I assume. should of got the inspector who inspected my old car to check for glue on the new one. It'll wash off and I expect it is due to the rush job of preparing the car with the dealer screwing up the delivery date.
Damage Comments
Not that I can see with the naked eye but then again I didn't walk around it with a black & white stripe card checking all the body work for dents! But I will...!
Dealer Service Comments
Failed Delivery - Last minute notification
Cancellation Charge for rescheduling old car collection (SAME DEALER)
Higher Spec car missing features installed on previous lower spec car!
Overall Comments
Advised day before delivery that dealer had not prepared the car and it was still in the GEFCO car park so delivery had to be cancelled and rescheduled. Dealer made a big fuss that the pre-reg car had to be delivered before end of June 2021 but once they had received the initial payment and my signed contract that wasn’t such a concern for them anymore so they pissed me and Ling’s crew about with the delivery.
As a consequence I had to reschedule the car collection for my existing car which I had with the very same dealer and they have tried to charge me £130 collection cancellation fee yet they were willing to pay £100’s of pounds for a hire car. They agreed the rescheduling of the collection was a more suitable option than arranging a hire car then try to charge me for their cock up! And I had to pay an admin fee to change my car insurance for them muppets.
Delivery Communication Comments
Would be very good if it wasn't for the failed delivery / last minute charge incurring screw up by the dealer.!
Missing Comments
This is supposed to be the C5 Flair Plus model so where the frig is the integrated Dash Cam & Spare Wheel like I had in the previous lower Spec C5 Flair model.??? Same Citroen Dealer = Batman’s illegitimate friend
Improvements
Take Terry McCann around to the dealer to "Sort em owt" when they try to cancel the delivery the day before!
Skoda Octavia Estate
Victoria
14/07/2021
14/07/2021
6 / 10
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Victoria of , who had a new Skoda Octavia Estate Special Edition (2020 on) on 14/07/2021
Overall: 6 / 10
Delivery Person Comments
Basically was handed the keys.
Made to feel I was being picky when I was inspecting the car.
"Do you want me to show you the inside of the car?"
Didn't seem to know much
Delivery Punctuality Comments
Had text with ETA.
Was on time.
Overall Punctuality Comments
Had text with ETA.
Was on time.
Cleanliness Comments
The inside was very clean. The outside was FILTHY. Bugs all over, water marks etc. Didn't look special at all.
Damage Comments
None noticed.
Overall Comments
I was a bit underwhelmed.
Missing Comments
Ling staff requested a spare number plate. Didn't come.
Kia Niro Estate
Keith
13/07/2021
13/07/2021
10 / 10
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Keith of Stockton On Tees, who had a new Kia Niro Estate (2016 - 2019) on 13/07/2021
Overall: 10 / 10
Hyundai Ioniq
John
12/07/2021
12/07/2021
8 / 10
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John of Leeds, who had a new Hyundai Ioniq Hatchback (2016 - 2019) on 12/07/2021
Overall: 8 / 10
Dealer Service Comments
Basically OK, no major problems.
Delivery Communication Comments
It seemed quite late on before I got an actual delivery date.
Improvements
actual delivery, nothing.
Citroen C3
Catherine
07/07/2021
07/07/2021
8 / 10
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Catherine of Taunton, who had a new Citroen C3 Hatchback (2020 on) on 07/07/2021
Overall: 8 / 10
Volvo XC40 Estate
Andy
05/07/2021
05/07/2021
10 / 10
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Andy of Eryrys, who had a new Volvo XC40 Estate (2018 - 2020) on 05/07/2021
Overall: 10 / 10
Missing Comments
Not that I am aware off
Improvements
Cant think of much to be honest . Car was delivered on time , clean inside and out and the staff were friendly and helpful. What else could you ask for ?
Skoda Kodiaq Estate (2017-21)
Gregg
02/07/2021
02/07/2021
10 / 10
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Gregg of Gillingham, who had a new Skoda Kodiaq Estate (2017 - 2021) on 02/07/2021
Overall: 10 / 10
Delivery Person Comments
The guy was really nice, showed us around the car and talked through some of the features.
Improvements
My only comment is that the delivery driver had already completed the documentation before I had fully inspected the vehicle. There was nothing wrong on this occasion, but might not have been. Otherwise, fantastic.
Audi Q3 Sportback
Jack
02/07/2021
02/07/2021
8 / 10
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Jack of Portsmouth, who had a new Audi Q3 Sportback on 02/07/2021
Overall: 8 / 10
Improvements
Nothing
Nissan Leaf (2019-22)
Perry
30/06/2021
30/06/2021
8 / 10
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Perry of London, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 30/06/2021
Overall: 8 / 10
Delivery Person Comments
Really helpful and efficient.
Overall Comments
Company could have communicated abit more with me. Would it have hurt them to confirm the day they were delivering?
Delivery Communication Comments
Communication via Ling very good. Dealer, average
Improvements
Dealer communicating a bit. Just to show they actually 'give a shit'.
Kia Soul (2016-19)
29/06/2021
29/06/2021
10 / 10
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of , who had a new Kia Soul Hatchback (2016 - 2019) on 29/06/2021
Overall: 10 / 10
Delivery Person Comments
Tom from Stonacre Motors had the car on a trailer, drove it off safely, and went through all aspects of the car with me.
Overall Comments
Totally seamless and professional delivery service.
Improvements
All excellent!
Hyundai Kona
Stephen
29/06/2021
29/06/2021
10 / 10
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Stephen of SUNDERLAND, who had a new Hyundai Kona Electric Hatchback (2021 on) on 29/06/2021
Overall: 10 / 10
Renault Zoe
Nick
17/06/2021
17/06/2021
8 / 10
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Nick of Woking, who had a new Renault Zoe Hatchback (2013 - 2019) on 17/06/2021
Overall: 8 / 10
Missing Comments
Didn’t get a copy of the delivery form.
Volvo XC40 Estate
Sam
24/06/2021
24/06/2021
8 / 10
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Sam of Chester, who had a new Volvo XC40 Estate (2018 - 2020) on 24/06/2021
Overall: 8 / 10
Skoda Scala
Gareth
25/06/2021
25/06/2021
6 / 10
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Gareth of Sunderland, who had a new Skoda Scala Hatchback (2019 - 2020) on 25/06/2021
Overall: 6 / 10
Delivery Person Comments
Friendly driver but appeared in a hurry to get away. Did not show me basic controls of car.
Delivery Punctuality Comments
Received a phone call prior to delivery. Driver was on time.
Overall Punctuality Comments
Received a phone call prior to delivery. Driver was on time.
Cleanliness Comments
Driver did wipe the driving are down before getting out of the car.
Overall Comments
A little rushed. Did not show me controls, but I had done my research before delivery. Thank you youtube!
Delivery Communication Comments
Communication was adequate.
Missing Comments
Was no delivery note. I did inspect the car and there was no issues.
Improvements
No delivery note, did not know Skoda did not supply service book until I googled it. Simple communication means a lot.
Volkswagen Golf Mk8
Rachel
24/06/2021
24/06/2021
10 / 10
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Rachel of Marlow, who had a new VW Golf Hatchback Mk8 on 24/06/2021
Overall: 10 / 10
Delivery Person Comments
The delivery man was extremely nice and personable. He was very helpful, very well presented and clean too! He took a great deal of care in showing me how things worked in the car and answered all my questions.
Delivery Punctuality Comments
The car was delivered in the hour stated. .
Overall Punctuality Comments
The car was delivered in the hour stated. .
Cleanliness Comments
The car was impeccably clean, inside and out. There was a bit of residual wax on the car which the delivery man polished off when I asked him to.
Damage Comments
I did an inspection of the car and there was no damage that I could see.
Overall Comments
The car was delivered at the time they said it would arrive and to an amended address.
Delivery Communication Comments
My request for a change of delivery venue was dealt with very efficiently by you.
Missing Comments
Everything is present in the car except the warranty book. The delivery form was done electronically.
Improvements
The only thing would be to be notified of the estimated delivery time prior to the delivery day if possible.
Skoda Kodiaq Estate (2017-21)
Ali
07/06/2021
07/06/2021
8 / 10
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Ali of Cuckfield, who had a new Skoda Kodiaq Estate (2017 - 2021) on 07/06/2021
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Damage Comments
Some scuff marks
Overall Comments
On time and great communication
Delivery Communication Comments
Very helpful. Easy to deal with. Will use again
BMW 2 Series Gran Coupe
21/06/2021
21/06/2021
10 / 10
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of , who had a new BMW 2 Series Gran Coupe on 21/06/2021
Overall: 10 / 10
Kia Soul (2016-19)
Richard
03/06/2021
03/06/2021
10 / 10
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Richard of MALVERN, who had a new Kia Soul Hatchback (2016 - 2019) on 03/06/2021
Overall: 10 / 10
Delivery Person Comments
No body odour at all!
Overall Comments
The actual delivery was fine and professional but it was extremely frustrating to get caught up in the withdrawal of the Government EV grant which delayed delivery by 2 months and incurred hire car charges for some planned long journeys.
Delivery Communication Comments
Very good communiction when there was finally a delivery date to be communicated!
Improvements
I am satisfied thanks.
BMW X5 Estate (2020-21)
21/06/2021
21/06/2021
8 / 10
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of , who had a new BMW X5 M Estate Special Editions (2020 - 2021) on 21/06/2021
Overall: 8 / 10
Delivery Person Comments
Driver was very pleasant and chatty, even though she had to change her plans to drive to the correct delivery address.
Delivery Punctuality Comments
Unfortunately, went to the wrong address to start with but arrival at that address was prompt!
Overall Punctuality Comments
Unfortunately, went to the wrong address to start with but arrival at that address was prompt!
Overall Comments
Bit of a mix up with the correct delivery address but they dealt with it very well.
Improvements
Checked delivery address one last time by telephone, before sending the driver out to deliver.
Citroen C5 Aircross (2018-22)
Kevin
18/06/2021
18/06/2021
10 / 10
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Kevin of Witney, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 18/06/2021
Overall: 10 / 10
Mercedes EQC Estate
Simon
17/06/2021
17/06/2021
8 / 10
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Simon of Huddersfield, who had a new Mercedes EQC Estate on 17/06/2021
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap, all good.
Delivery Punctuality Comments
Earlier that expected. All good
Overall Punctuality Comments
Earlier that expected. All good
Overall Comments
Was great. Chap arrived with car in a truck (keeping car safe), then drove it the 400yds from unloading to our house. Great service
Improvements
Nothing of note
Jaguar E-Pace Estate
Chris
10/06/2021
10/06/2021
8 / 10
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Chris of Edinburgh, who had a new Jaguar E-Pace Estate (2017 - 2020) on 10/06/2021
Overall: 8 / 10
Damage Comments
Marks on the roof, looks like discoloured or faulty paint.
Skoda Kamiq Hatchback
Jen
10/06/2021
10/06/2021
8 / 10
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Jen of Morpeth, who had a new Skoda Kamiq Hatchback on 10/06/2021
Overall: 8 / 10
Missing Comments
Delivery note
Audi A1 Sportback
Molly
07/06/2021
07/06/2021
6 / 10
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Molly of Tunbridge Wells, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 07/06/2021
Overall: 6 / 10
Delivery Person Comments
Was no real hand over period , felt as if he was in a rush to get away quickly and didn’t explain anything about the car to me.
Cleanliness Comments
The inside of the car was clean , but I had to take it to the car wash straight away as the outside was very sticky and dirty.
Volvo XC40 Estate
Gill
07/06/2021
07/06/2021
10 / 10
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Gill of Malton, who had a new Volvo XC40 Estate (2018 - 2020) on 07/06/2021
Overall: 10 / 10
Land Rover RR Velar Estate
Stewart
02/06/2021
02/06/2021
8 / 10
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Stewart of Auldhouse, who had a new Land Rover Range Rover Velar on 02/06/2021
Overall: 8 / 10
Delivery Person Comments
Very good and helpful
Delivery Punctuality Comments
Contacted the night before with proposed delivery ETA and all on time on the day.
Overall Punctuality Comments
Contacted the night before with proposed delivery ETA and all on time on the day.
Cleanliness Comments
Brand new car delivered on a trailer, so factory standard cleanliness
Damage Comments
Although steering does ‘creak’ now and again. I’ve put this down to stiffness of a brand new car and a bedding in period. I’ll monitor though.
Dealer Service Comments
See above on previous question response
Overall Comments
along cats sortwd me out quickly and efficiently, despite a couple of glitches with car manufacturer (on their part). Updated and informed with course of actions at all stages.
Delivery Communication Comments
Felt that dealership were slow with feedback and lax on the intimated delivery dates expectations etc. As a result, I was left without a car for 4-5 days. Ling cars were however exemplary on matters abs scoring does not reflect any aspect of detriment towards the team.
Improvements
N/A
Audi Q5 Estate
Joanne
04/06/2021
04/06/2021
10 / 10
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Joanne of Newry, who had a new Audi Q5 Estate (2016 - 2020) on 04/06/2021
Overall: 10 / 10
Seat Ibiza
Emily
25/05/2021
25/05/2021
8 / 10
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Emily of Rotherham , who had a new Seat Ibiza Hatchback (2017 - 2021) on 25/05/2021
Overall: 8 / 10
Overall Comments
Very good
Missing Comments
No spare tire or floor mats as expected
Volkswagen Tiguan Estate
Kay
25/05/2021
25/05/2021
8 / 10
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Kay of South Ayrshire , who had a new VW Tiguan Estate (2016 - 2020) on 25/05/2021
Overall: 8 / 10
Cleanliness Comments
some dirt on the car but couldn't be helped due to the rain on the way to scotland
Improvements
n/A
Citroen C3
Maureen
28/05/2021
28/05/2021
8 / 10
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Maureen of Glasgow, who had a new Citroen C3 Hatchback (2020 on) on 28/05/2021
Overall: 8 / 10
Delivery Person Comments
James called evening before to give estimated delivery time and was very pleasant he even offered to call him direct once he left if any questions on vehicle
Delivery Punctuality Comments
Half hour early great
Overall Punctuality Comments
Half hour early great
Cleanliness Comments
Outside was dirty due to miles driven, inside ok
Damage Comments
Scratches inside car
Dealer Service Comments
Dealer should be offering more of a showroom experience regarding cleanliness and checks beforehand
Overall Comments
Was a bit disappointed with scratches should have been checked prior
Delivery Communication Comments
Yes Guy was great
Improvements
It would be a better experience if car was clean on outside instead of having to do it yourself
Ford Fiesta
Dirk
21/05/2021
21/05/2021
10 / 10
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Dirk of , who had a new Ford Fiesta Hatchback on 21/05/2021
Overall: 10 / 10
Delivery Person Comments
Wouldn't even have a cup of tea before he left !! Nice fella.. Greg I think
Delivery Punctuality Comments
Just wish an earlier notification about a window of delivery had been available .. he phoned 30 mins before, which was fine as it was 10.30am, but would have been a pisser if it was 5pm
Overall Punctuality Comments
Just wish an earlier notification about a window of delivery had been available .. he phoned 30 mins before, which was fine as it was 10.30am, but would have been a pisser if it was 5pm
Cleanliness Comments
two 'free' mats in the boot
Dealer Service Comments
just needed earlier notification of delivery window time
Missing Comments
I have a Fiesta Supplemental Owner's Guide and a Service Portfolio booklet and a Key Code card ... so not sure if there is also meant to be a Handbook and Warranty Book ??
Improvements
delivery window ..
Mazda 2 Hatchback (2020-22)
Shane
21/05/2021
21/05/2021
8 / 10
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Shane of Exeter, who had a new Mazda MAZDA2 Hatchback Special Edition (2020 - 2022) on 21/05/2021
Overall: 8 / 10
Cleanliness Comments
Ad the car had traveled 300 miles to get to me on a wet day it was quite dirty outside
Audi A1 Sportback
Adam
13/05/2021
13/05/2021
8 / 10
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Adam of Sheffield, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 13/05/2021
Overall: 8 / 10
Missing Comments
Media lead for connecting to sat nav
Ford Ranger Pick-up
17/05/2021
17/05/2021
4 / 10
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of , who had a new Ford Ranger Diesel on 17/05/2021
Overall: 4 / 10
Cleanliness Comments
Vehicle was dirty due to heavy rain and wet / dirty roads
Damage Comments
winscreen crack
Overall Comments
Vehicle delivered with crack in windscreen - not noticed until delivery driver had left
Volkswagen Polo
Amelia
17/05/2021
17/05/2021
8 / 10
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Amelia of Oldham, who had a new VW Polo Hatchback (2018 - 2020) on 17/05/2021
Overall: 8 / 10
Renault Zoe
Nick
14/05/2021
14/05/2021
8 / 10
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Nick of NORTHAMPTON, who had a new Renault Zoe Hatchback (2013 - 2019) on 14/05/2021
Overall: 8 / 10
Improvements
All was fine
Mg ZS (2019-22)
Denise
14/05/2021
14/05/2021
8 / 10
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Denise of Bicester, who had a new Mg ZS Electric Hatchback (2019 - 2022) on 14/05/2021
Overall: 8 / 10
Delivery Punctuality Comments
Turned up at nine, didn’t call before but as he was so early it didn’t matter
Overall Punctuality Comments
Turned up at nine, didn’t call before but as he was so early it didn’t matter
Cleanliness Comments
Could tell it had been well cleaned, few splashes as it was rainy and he drove it to me
Improvements
Delivery was very good. Phone call giving time of arrival might be helpful, as he came so early didn’t matter in my case
Kia Niro Estate
Terry
12/05/2021
12/05/2021
10 / 10
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Terry of London, who had a new Kia Niro Estate (2016 - 2019) on 12/05/2021
Overall: 10 / 10
Delivery Person Comments
A very pleasant chap indeed.
Delivery Punctuality Comments
He called and said he would arrive at 11:30, he pulled up outside at 11:28. Brilliant.
Overall Punctuality Comments
He called and said he would arrive at 11:30, he pulled up outside at 11:28. Brilliant.
Cleanliness Comments
Pristine
Damage Comments
Bird shit but that’s no ones fault!
Overall Comments
Brilliant. Arrived on time, called us before he arrived, answered all our questions and was helpful and professional.
Delivery Communication Comments
Very happy
Missing Comments
Locking wheel nuts were well hidden but I found them!
Improvements
Nothing, it was exactly as described and we were very pleased.
Citroen C5 Aircross (2018-22)
Mim
11/05/2021
11/05/2021
8 / 10
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Mim of Gateshead, who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 11/05/2021
Overall: 8 / 10
Missing Comments
Delivery form was electronic so hard to read as on delivery driver's phone. Would prefer paper copy
Improvements
Paper delivery form so I could have a copy,
Volkswagen ID.3
Helen
06/05/2021
06/05/2021
8 / 10
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Helen of Oxted, who had a new VW ID.3 Hatchback on 06/05/2021
Overall: 8 / 10
Peugeot 2008 Estate
Chezza
08/05/2021
08/05/2021
10 / 10
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Chezza of Gateshead, who had a new Peugeot 2008 Estate (2016 - 2019) on 08/05/2021
Overall: 10 / 10
Delivery Person Comments
Although didn’t really speaking the heavens opened and it was raining a lot!
Delivery Punctuality Comments
Very prompt!
Overall Punctuality Comments
Very prompt!
Cleanliness Comments
Nice and CLean! Apart from exterior but it had drove 361 miles to get to me so that’s fair
Damage Comments
Didn’t appear to be any however typical British weather and it was raining a lot
Overall Comments
Extremely prompt delivery time
Delivery Communication Comments
Awesome! Cant thank yous enough
Missing Comments
None that I’m aware off!
Improvements
If you were god you could change weather so comes nice and shiny ????
BMW 4 Series Gran Coupe (2014-20)
Dan
07/05/2021
07/05/2021
10 / 10
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Dan of Milton Keynes, who had a new BMW 4 Series Gran Coupe (2014 - 2020) on 07/05/2021
Overall: 10 / 10
Citroen C5 Aircross (2018-22)
05/05/2021
05/05/2021
8 / 10
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of , who had a new Citroen C5 Aircross Hatchback (2018 - 2022) on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
external was dirty
Nissan Leaf (2019-22)
Adam
07/05/2021
07/05/2021
8 / 10
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Adam of Northwich , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 07/05/2021
Overall: 8 / 10
Delivery Communication Comments
Had a call from the delivery driver an hour before they arrived
Missing Comments
You mentioned a completed delivery form. I signed a tablet that the delivery man had but have not had anything via email if that was expected to be sent to me
Improvements
Would be good to know if delivery is expected in the morning or afternoon instead of just an hour before, although as in lockdown this time this was fine
Nissan Leaf (2019-22)
Darren
05/05/2021
05/05/2021
8 / 10
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Darren of Rochester, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 05/05/2021
Overall: 8 / 10
Cleanliness Comments
The car was a bit dirty inside and out.
Dealer Service Comments
Dealer wouldn't get back with a new delivery date after cancelling the first date.
Overall Comments
Very good on the day but delayed the delivery day, after agreeing it, by a few weeks.
Missing Comments
Mats were missing after being promised but are now in the post.
Improvements
Clean car and not cancelling delivery last minute. If a cancellation is unavoidable then give a new date rather than leaving me hanging.
Volkswagen Polo
Jenny
29/04/2021
29/04/2021
10 / 10
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Jenny of , who had a new VW Polo Hatchback (2018 - 2020) on 29/04/2021
Overall: 10 / 10
Missing Comments
warranty book
Improvements
emailed the day before with an approx delivery time slot
Skoda Kodiaq Estate (2017-21)
Kevin
05/05/2021
05/05/2021
10 / 10
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Kevin of Chatham, who had a new Skoda Kodiaq Estate (2017 - 2021) on 05/05/2021
Overall: 10 / 10
Improvements
it was all very good, just a bit of stress the day before because of a mix up with addresses and they were going to deliver to Newcastle and not Kent but that was fixed very quickly and all good on delivery.
Seat Arona
Tony
04/05/2021
04/05/2021
6 / 10
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Tony of Tamworth , who had a new Seat Arona Hatchback (2017 - 2021) on 04/05/2021
Overall: 6 / 10
Delivery Person Comments
Very pleasant and affiable chap, smartly dressed, professional
Delivery Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Overall Punctuality Comments
And he phoned me about an hour beforehand to make sure I would be there
Cleanliness Comments
ALthough in fairness it had been raining and there was quite a bit of splash marks on the car from where it had been driven in the rain. Inside was spotless
Dealer Service Comments
Wrong colour car delivered and started taking payments a month early after registering the car early and thus starting my contract early (without me knowing or having even received rhe car at that stage!)
Overall Comments
The wrong colour car was delivered! So was a little bit disappointed when it turned up.
Missing Comments
There doesn't appear to be a service book. There was a folder in the glovebox containing the handbook and the delivery form I was asked to sign on his tablet thingy
Improvements
Got the colour right after all that is what I had paid for!
Land Rover RR Evoque
Phil
04/05/2021
04/05/2021
? / 10
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Citroen C4 Cactus
Dean
04/05/2021
04/05/2021
8 / 10
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Dean of Ludlow, who had a new Citroen C4 Cactus Hatchback Special Editions (2018 - 2020) on 04/05/2021
Overall: 8 / 10
Cleanliness Comments
Clean inside.Plus driver had already been to carwash down road so car was spotless
Overall Comments
Telephoned well in advance. Well planned.
Seat Arona
Shaun
30/04/2021
30/04/2021
8 / 10
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Shaun of Chesterfield, who had a new Seat Arona Hatchback (2017 - 2021) on 30/04/2021
Overall: 8 / 10
Delivery Person Comments
Friendly delivery woman
Delivery Punctuality Comments
contacted with delivery time and delivered punctually
Overall Punctuality Comments
contacted with delivery time and delivered punctually
Overall Comments
car transported rather than driven
Hyundai i30 (2020-22)
Dan
30/04/2021
30/04/2021
8 / 10
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Dan of , who had a new Hyundai i30 Diesel Hatchback (2020 - 2022) on 30/04/2021
Overall: 8 / 10
Delivery Punctuality Comments
Turned up ahead of schedule
Overall Punctuality Comments
Turned up ahead of schedule
Mercedes C Class Coupe
GC
27/04/2021
27/04/2021
10 / 10
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GC of London, who had a new Mercedes C Class Coupe on 27/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice delivery driver
Delivery Punctuality Comments
exactly as arranged
Overall Punctuality Comments
exactly as arranged
Cleanliness Comments
spotless
Overall Comments
Delivery was exactly as discussed when they called me and was on time
Improvements
Nothing in my opinion
Citroen C3
Carolyn
26/04/2021
26/04/2021
6 / 10
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Carolyn of Glasgow, who had a new Citroen C3 Hatchback (2020 on) on 26/04/2021
Overall: 6 / 10
Delivery Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Overall Punctuality Comments
Not sure if it was punctual as I did not have any information regarding time. I only found this information on morning of delivery when I asked for an ETA.
Improvements
Provide information without buyer asking for information!!! Check list of questions to ask delivery driver not everyone is confident when dealing with driver who will only supply when asked!!! Not sure of your role in this process!!
Jeep Renegade
Meg
22/04/2021
22/04/2021
10 / 10
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Meg of Bridgend, who had a new Jeep Renegade Hatchback (2018 - 2020) on 22/04/2021
Overall: 10 / 10
Delivery Person Comments
Very nice guy, kept in touch and delivered on time.
Cleanliness Comments
Car was spotless!
Overall Comments
Communication with delivery driver was fantastic, kept in touch and gave me accurate delivery times.
Seat Mii (2019-21)
Stuart
20/04/2021
20/04/2021
10 / 10
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Stuart of Didcot, who had a new Seat Mii Electric Hatchback (2019 - 2021) on 20/04/2021
Overall: 10 / 10
Citroen C3
Joanne
19/04/2021
19/04/2021
6 / 10
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Joanne of Dinas Powys, who had a new Citroen C3 Hatchback (2020 on) on 19/04/2021
Overall: 6 / 10
Delivery Person Comments
Nice guy, friendly and helpful
Delivery Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Overall Punctuality Comments
It wasn't his fault and when I text to check what was happening he did get back to me. It would have been helpful if he had let me know earlier as I lost work and money due to the delay which could have been avoided.
Cleanliness Comments
Inside it was lovely, although it was very dusty which is probably unavoidable when being driven a long way on a truck
Damage Comments
All looked good to me
Overall Comments
The driver contacted me the day before to arrange a time which was great. Unfortunately he was delayed on the way by over 6 hours. Although this was beyond his control it would have been really useful if he had let me know.
Delivery Communication Comments
would have been excellent if he had updated me on the delay
Improvements
just as above on updated delivery time estimate and it would have been nice if it was cleaner on the outside but not a big deal.
Seat Arona
Jon
15/04/2021
15/04/2021
10 / 10
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Jon of Tamworth, who had a new Seat Arona Hatchback (2017 - 2021) on 15/04/2021
Overall: 10 / 10
Delivery Communication Comments
152
Improvements
Nothing, was happy with everything.
Volvo XC40 Estate
GIllian
16/04/2021
16/04/2021
6 / 10
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GIllian of Inverurie, who had a new Volvo XC40 Estate (2018 - 2020) on 16/04/2021
Overall: 6 / 10
Improvements
Car could have been cleaner and delivery driver could have given some information about car not just disappeared as soon as possible
Volkswagen Up (2016-22)
Lisa
14/04/2021
14/04/2021
8 / 10
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Lisa of Peterborough, who had a new VW Up Hatchback (2016 - 2022) on 14/04/2021
Overall: 8 / 10
Delivery Person Comments
Didn't get close enough to sniff em obvs #GlobalPandemic
Delivery Punctuality Comments
They phoned to warn me they were coming
Overall Punctuality Comments
They phoned to warn me they were coming
Cleanliness Comments
I am fussy with this it was ok, I could see they had their "sanitised" sticker on the windscreen
Dealer Service Comments
It's hard for me to answer this one though
Overall Comments
I took a while to get there but Brexit & pandemic won't have helped
Improvements
I can't think of anything
Volkswagen Touareg Estate
Matt
13/04/2021
13/04/2021
10 / 10
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Matt of St Leonards ON Sea, who had a new VW Touareg Estate on 13/04/2021
Overall: 10 / 10
Improvements
Nothing
Toyota Prius
Brian
13/04/2021
13/04/2021
10 / 10
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Brian of Dalkeith, who had a new Toyota Prius Hatchback on 13/04/2021
Overall: 10 / 10
Dealer Service Comments
No dealings with the dealer really but the car got here on the due date ...
Overall Comments
Driver made the effort to inform us of the eta and met his estimate.
Delivery Communication Comments
Guy was on the ball throughout!
Missing Comments
Radio Manual, and - as already known - the Dash Cam.
Improvements
Difficult to think of anything, in all honesty.
Mercedes A Class AMG
Duncan
12/04/2021
12/04/2021
8 / 10
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Duncan of Salisbury, who had a new Mercedes A Class AMG Hatchback on 12/04/2021
Overall: 8 / 10
Improvements
More communication
Seat Arona
Abi
12/04/2021
12/04/2021
10 / 10
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Abi of WORCESTERSHIRE, who had a new Seat Arona Hatchback (2017 - 2021) on 12/04/2021
Overall: 10 / 10
Delivery Person Comments
Really nice guy - showed me all of the features of the car and we checked together for any damage to the car.
Delivery Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Overall Punctuality Comments
He phoned me in advance to say when he would arrive and he was pretty much on the dot.
Missing Comments
I'm not sure if I have the warranty book - will check when I am at home later.
Volvo XC60 Estate
Phill
09/04/2021
09/04/2021
8 / 10
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Phill of Loughton, who had a new Volvo XC60 Estate (2019 - 2021) on 09/04/2021
Overall: 8 / 10
Missing Comments
Service book
Skoda Kamiq Hatchback
Lee
08/04/2021
08/04/2021
8 / 10
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Lee of Baldock, who had a new Skoda Kamiq Hatchback on 08/04/2021
Overall: 8 / 10
Delivery Person Comments
very nice man - gave me a quick overview of the car. no complaints at all.
Delivery Punctuality Comments
arrived earlier than expected
Overall Punctuality Comments
arrived earlier than expected
Dealer Service Comments
I score the dealer as good on the basis of the state of the car (excellent) and the chap who dropped it off. I didnt really hear from the dealer at all though.
Delivery Communication Comments
I only got comms from yourselves - nothing from the dealer. This was fine though and didnt imapct the service.
Improvements
no real complaints
Ford Focus Estate (2018-22)
06/04/2021
06/04/2021
10 / 10
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of , who had a new Ford Focus Diesel Estate (2018 - 2022) on 06/04/2021
Overall: 10 / 10
Delivery Person Comments
Very polite and informative.
Delivery Punctuality Comments
Arrived on time :-)
Overall Punctuality Comments
Arrived on time :-)
Improvements
Nothing
Toyota Corolla
01/04/2021
01/04/2021
10 / 10
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of , who had a new Toyota Corolla Hatchback on 01/04/2021
Overall: 10 / 10
Citroen C3
Vicky
07/04/2021
07/04/2021
8 / 10
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Vicky of Newcastle Upon Tyne, who had a new Citroen C3 Hatchback (2020 on) on 07/04/2021
Overall: 8 / 10
Damage Comments
Small scratches to interior cup holder
Missing Comments
Delivery man said handbooks were all online now.
Improvements
Probably could have been a bit cleaner all round.)
Mg ZS (2019-22)
Craig
01/04/2021
01/04/2021
8 / 10
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Craig of Blairgowrie, who had a new Mg ZS Electric Hatchback (2019 - 2022) on 01/04/2021
Overall: 8 / 10
Ford Kuga Estate
Tracy
06/04/2021
06/04/2021
8 / 10
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Tracy of Wakefield, who had a new Ford Kuga Estate (2019 - 2021) on 06/04/2021
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
Good
Skoda Kodiaq Estate (2017-21)
Lucy
16/03/2021
16/03/2021
8 / 10
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Lucy of Wirral, who had a new Skoda Kodiaq Estate (2017 - 2021) on 16/03/2021
Overall: 8 / 10
Delivery Person Comments
Very pleasant and chatty but seemed to anxious to get his taxi to get his train home rather than spend time checking if I required him to run through the car controls/ where things were.
Delivery Punctuality Comments
Driver let me know eta
Overall Punctuality Comments
Driver let me know eta
Overall Comments
Punctual and as expected
Missing Comments
Thought the tow bar was missing but Ling sorted that out - it’s foldable so hidden.
Improvements
The driver did not go through any controls of the car. As I had had the
E same car previously it was not an issue but he should have checked. He also completed the delivery form and stated top rate for all questions which he should not have done. He seemed to be in a rush to get his taxi to get the train home.
Skoda Karoq Estate
31/03/2021
31/03/2021
8 / 10
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of , who had a new Skoda Karoq Estate (2017 - 2021) on 31/03/2021
Overall: 8 / 10
Damage Comments
Mirror scratch and Skoda badge missing
Overall Comments
Excellent service throughout the process
Nissan Qashqai (2017-21)
Mark
19/03/2021
19/03/2021
10 / 10
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Mark of Woburn Sands, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/03/2021
Overall: 10 / 10
Overall Comments
Super chap. Very nice guy.
Land Rover RR Evoque
Diane
31/03/2021
31/03/2021
? / 10
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Volkswagen Golf Mk8
Rob
01/04/2021
01/04/2021
8 / 10
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Rob of Linlithgow, who had a new VW Golf Hatchback Mk8 on 01/04/2021
Overall: 8 / 10
Cleanliness Comments
Covered in a light dust, possibly Saharan, but not a big deal at all.
Missing Comments
Other than above.
Skoda Kamiq Hatchback
Adam
26/03/2021
26/03/2021
6 / 10
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Adam of Ruislip, who had a new Skoda Kamiq Hatchback on 26/03/2021
Overall: 6 / 10
Improvements
Totally confusing process
Peugeot 2008 Estate
Scott
29/03/2021
29/03/2021
8 / 10
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Scott of Milton Keynes, who had a new Peugeot 2008 Estate (2016 - 2019) on 29/03/2021
Overall: 8 / 10
BMW X2
Paul
26/03/2021
26/03/2021
10 / 10
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Paul of Middlesbrough, who had a new BMW X2 Hatchback on 26/03/2021
Overall: 10 / 10
Volkswagen Golf Mk8
Liam
29/03/2021
29/03/2021
8 / 10
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Liam of , who had a new VW Golf Hatchback Mk8 on 29/03/2021
Overall: 8 / 10
Delivery Communication Comments
Only thing missing was delivery time.
Volvo XC90 Estate
Nick
24/03/2021
24/03/2021
10 / 10
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Nick of Ilkley, who had a new Volvo XC90 Estate on 24/03/2021
Overall: 10 / 10
Delivery Person Comments
Same person from Exeter who's been before - decent chap.
Overall Comments
Prompt delivery in the morning.
Skoda Octavia
Monkey
25/03/2021
25/03/2021
8 / 10
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Monkey of Preston, who had a new Skoda Octavia Hatchback (2020 on) on 25/03/2021
Overall: 8 / 10
Delivery Punctuality Comments
Didn't receive phone call informing me of ETA though
Overall Punctuality Comments
Didn't receive phone call informing me of ETA though
Cleanliness Comments
Car was clean and was clear if had been valeted.
Overall Comments
Overall ok. Wasnt asked to check the car over before they left which I thought strange.
Missing Comments
Handbook doesn't have dealer stamp?
Cupra Formentor Estate
Tony
18/03/2021
18/03/2021
6 / 10
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Tony of Hunnington , who had a new Cupra Formentor Estate (2020 on) on 18/03/2021
Overall: 6 / 10
Damage Comments
Scratches etc
Improvements
Use another dealer
Volvo XC40 Estate
Heather
23/03/2021
23/03/2021
8 / 10
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Heather of Newcastle Upon Tyne, who had a new Volvo XC40 Estate (2018 - 2020) on 23/03/2021
Overall: 8 / 10
Delivery Person Comments
Very kind and approachable. No horrible smells which was appreciated!
Delivery Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Punctuality Comments
Nothing to complain about really. Back up driver turned up about 50 mins before main car did but was patient in waiting in the car. Second driver said the first should have rang me as he got closer but didn’t. I didn’t mind though.
Overall Comments
Drivers very pleasant. Spent time going through the basics with me which was great. Very smiley and kind.
Missing Comments
Don’t think so. I completely the delivery form but didn’t get a copy. Not sure if that’s what above point is asking, or whether just asking if I completed it with driver
Improvements
Maybe deliver car on lorry rather than driving it so far? Don’t know if that’s possible though and not an issue as car was in good condition
Toyota C-HR
22/03/2021
22/03/2021
10 / 10
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of , who had a new Toyota C-HR Hatchback (2016 - 2019) on 22/03/2021
Overall: 10 / 10
Volkswagen ID.3
22/03/2021
22/03/2021
10 / 10
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of , who had a new VW ID.3 Hatchback on 22/03/2021
Overall: 10 / 10
Nissan Qashqai (2017-21)
Mozza
22/03/2021
22/03/2021
10 / 10
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Mozza of COLWYN BAY, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 22/03/2021
Overall: 10 / 10
Delivery Person Comments
Driver was excellent.
Delivery Punctuality Comments
Delivered on time, excellent
Overall Punctuality Comments
Delivered on time, excellent
Cleanliness Comments
All fine..
Dealer Service Comments
Unable to comment, as I had no contact with them.
Overall Comments
Driver called 1 hour before he arrived, excellent service.
Delivery Communication Comments
Excellent service, very quick from 1st contact to delivery, very straightforward. Several friends are looking for deals on your site!
Improvements
Nothing really.
Citroen C3
Nicola
18/03/2021
18/03/2021
8 / 10
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Nicola of London, who had a new Citroen C3 Hatchback (2020 on) on 18/03/2021
Overall: 8 / 10
Land Rover RR Sport Estate (2018-22)
Pip
19/03/2021
19/03/2021
10 / 10
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Pip of Tarporley, who had a new Land Rover Range Rover Sport Diesel Estate (2018 - 2022) on 19/03/2021
Overall: 10 / 10
Missing Comments
No warranty book or copy of delivery form was given
Vauxhall Corsa (2019-22)
Phil
19/03/2021
19/03/2021
6 / 10
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Phil of Lichfield , who had a new Vauxhall Corsa Diesel Hatchback (2019 - 2022) on 19/03/2021
Overall: 6 / 10
Delivery Person Comments
He wanted to go home asap
Overall Comments
Had two del dates prior and was let down... once with no contact
Delivery Communication Comments
Quick reply’s
Seat Leon
Henry
08/03/2021
08/03/2021
8 / 10
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Henry of Whitley Bay, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 08/03/2021
Overall: 8 / 10
Missing Comments
Nothing missing =)
Fiat 500
Jamie
16/03/2021
16/03/2021
6 / 10
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Jamie of Tewksbury , who had a new Fiat 500 Hatchback on 16/03/2021
Overall: 6 / 10
Delivery Communication Comments
No faults on the communication! So helpful!
Ford Kuga Estate
17/03/2021
17/03/2021
8 / 10
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of , who had a new Ford Kuga Estate (2019 - 2021) on 17/03/2021
Overall: 8 / 10
Volkswagen Tiguan Estate
Stephen
11/03/2021
11/03/2021
10 / 10
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Stephen of Wakefield, who had a new VW Tiguan Estate (2016 - 2020) on 11/03/2021
Overall: 10 / 10
Volkswagen ID.3
David
11/03/2021
11/03/2021
6 / 10
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David of , who had a new VW ID.3 Hatchback on 11/03/2021
Overall: 6 / 10
Delivery Punctuality Comments
Didnt tell me they would be arriving though.
Overall Punctuality Comments
Didnt tell me they would be arriving though.
Cleanliness Comments
Inside was good. Outside was very dirty.
Damage Comments
Looks like a factory fault on the drivers side rear wheel trim though.
Missing Comments
Mats but not sure I should have gotten them in the first place.
Improvements
Rang me before just turning up. I could have been out or anything.
Nissan Qashqai (2017-21)
Sophie
05/03/2021
05/03/2021
? / 10
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Volkswagen Tiguan Estate
Matt
08/03/2021
08/03/2021
8 / 10
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Matt of St Leonards ON Sea, who had a new VW Tiguan Estate (2016 - 2020) on 08/03/2021
Overall: 8 / 10
Damage Comments
Stone chip and scratching on rear bumper, noted by driver.
Overall Comments
Delivery was easy, notified in advance, maybe a bit more notice ideal.
Kia Niro Estate
Gaz
05/03/2021
05/03/2021
10 / 10
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Gaz of Mamble, who had a new Kia Niro Estate (2016 - 2019) on 05/03/2021
Overall: 10 / 10
Delivery Person Comments
Excellent - full tour of the car and every button included
Improvements
Nothing - it was superb!
Seat Arona
David
24/02/2021
24/02/2021
6 / 10
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David of Great Malvern , who had a new Seat Arona Hatchback (2017 - 2021) on 24/02/2021
Overall: 6 / 10
Delivery Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Punctuality Comments
Arrived around time notified, albeit time was only notified that morning.
Overall Comments
Could have had more warning of arrival time. A message the day before would have been helpful.
Delivery Communication Comments
Your part was fine. Dealer could have been better.
Missing Comments
Apparently service record is all on line.
Improvements
Time notification, as above.
Volvo XC60 Estate
Rob
22/02/2021
22/02/2021
10 / 10
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Rob of Tring, who had a new Volvo XC60 Estate (2019 - 2021) on 22/02/2021
Overall: 10 / 10
Nissan Qashqai (2017-21)
Dale
19/02/2021
19/02/2021
8 / 10
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Dale of Eastleigh, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/02/2021
Overall: 8 / 10
Dealer Service Comments
I would've said "very good" except they keep calling me Mrs Lane, despite the fact that I'm male. They're presumably guessing my gender from my first name. Not the end of the world, but a bit annoying, and I have asked them to update their records a couple of times.
Nissan Qashqai (2017-21)
Naomi
15/02/2021
15/02/2021
10 / 10
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Naomi of Nuneaton, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 15/02/2021
Overall: 10 / 10
Delivery Person Comments
Nice man
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and unused
Overall Comments
Straight forward, friendly
Delivery Communication Comments
Great communication
Improvements
None
Audi Q5 Estate
Graeme
18/02/2021
18/02/2021
10 / 10
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Graeme of Wrexham, who had a new Audi Q5 Estate (2016 - 2020) on 18/02/2021
Overall: 10 / 10
Delivery Person Comments
Very courtious
Damage Comments
small stone chip on front bumper
Overall Comments
Covid Safe delivery.
Delivery Communication Comments
Phone call before delivery telling me exactly what time was coming.
Missing Comments
Just as mentioned above.
Improvements
Nothing
Kia Niro Estate
Pete
11/02/2021
11/02/2021
8 / 10
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Pete of Colchester, who had a new Kia Niro Estate (2016 - 2019) on 11/02/2021
Overall: 8 / 10
Citroen C3
Steve
29/01/2021
29/01/2021
10 / 10
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Steve of Swindon, who had a new Citroen C3 Hatchback (2020 on) on 29/01/2021
Overall: 10 / 10
Missing Comments
This car does not have a spare wheel which I understand as there is a Temporary puncture repair kit in the boot. however I have noticed that the following are missing from the boot of the car, Wheel wrench, jack,wheel bolt cover removal tool , Removable towing eye, flat screwdriver. see attached photographs. I do have the lockable wheel nut however the spare 4 wheel nuts do not appear to be in the car either? I will send pics in following message
Renault Kangoo Ze
Luis
10/02/2021
10/02/2021
6 / 10
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Luis of Farnborough, who had a new Renault Kangoo Ze Electric on 10/02/2021
Overall: 6 / 10
Delivery Person Comments
But did not know anything about the car
Delivery Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Punctuality Comments
did not call before arriving, called when arrived, so he had to wait for me to come
Overall Comments
Delivered a day late without comms, even LingsCars had trouble getting an answer for me
Missing Comments
Is it missing the 3 pin charging cable?
Ford Fiesta
David
10/02/2021
10/02/2021
10 / 10
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David of Maldon, who had a new Ford Fiesta Hatchback on 10/02/2021
Overall: 10 / 10
Ford Puma
Michael
09/02/2021
09/02/2021
6 / 10
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Michael of Oldham, who had a new Ford Puma on 09/02/2021
Overall: 6 / 10
Improvements
Delivery truck
Mg MG5
05/02/2021
05/02/2021
10 / 10
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of , who had a new Mg MG5 Hatchback on 05/02/2021
Overall: 10 / 10
Seat Ateca Estate
Si
08/02/2021
08/02/2021
10 / 10
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Si of St. Helens, who had a new Seat Ateca Estate (2016 - 2020) on 08/02/2021
Overall: 10 / 10
Missing Comments
no service/warranty book
Nissan Qashqai (2017-21)
Paul
01/02/2021
01/02/2021
8 / 10
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Paul of Cheslyn Hay, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 01/02/2021
Overall: 8 / 10
Nissan Qashqai (2017-21)
Bruce
04/02/2021
04/02/2021
10 / 10
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Bruce of Edinburgh, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 04/02/2021
Overall: 10 / 10
Improvements
Nope.
Skoda Kamiq Hatchback
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020
Overall: 8 / 10
Missing Comments
Umbrella
Improvements
Nothing everything was fine
Hyundai Kona (2019-21)
Natalie
01/02/2021
01/02/2021
10 / 10
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Natalie of Dartford, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 01/02/2021
Overall: 10 / 10
Delivery Communication Comments
LOvely man, very helpful and informative
Improvements
I cannot fault the service I have received - thank you so much, a very happy customer!
Volvo XC40 Estate
Stuart
01/02/2021
01/02/2021
8 / 10
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Stuart of Cleethorpes, who had a new Volvo XC40 Estate (2018 - 2020) on 01/02/2021
Overall: 8 / 10
Delivery Person Comments
Andy from Stoneacre was pleasant and courteous.
Delivery Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Overall Punctuality Comments
I rang to arrange collection. Vehicle was ready when I arrived.
Cleanliness Comments
Even though it was raining car was in very good standard of cleanliness both inside and out.
Damage Comments
Did not see any damage. Took photographs all around the car as a record before accepting delivery.
Overall Comments
Collected car from dealer. The dealer manning levels were low due to COVID restrictions.
Nissan Juke
Peter
28/01/2021
28/01/2021
10 / 10
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Peter of Milton Keynes, who had a new Nissan Juke Hatchback on 28/01/2021
Overall: 10 / 10
Delivery Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Overall Punctuality Comments
Hour later than they said but they let us know in advance so not a problem
Mazda 3 Hatchback
Claire
29/01/2021
29/01/2021
8 / 10
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Claire of , who had a new Mazda 3 Hatchback (2019 - 2019) on 29/01/2021
Overall: 8 / 10
Delivery Person Comments
Very helpful but seemed more concerned about getting instructions for the bus to his next collection point than talking through the handover process!
Cleanliness Comments
Outside of car was dirty, which is understandable given the weather. Inside of car was clean but didn’t seem to the same “new car” standard as others I’ve had
Improvements
More time given for handover and checking of car
Volkswagen Golf Mk7
Pete
26/01/2021
26/01/2021
8 / 10
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Pete of Bradford, who had a new VW Golf Hatchback (2017 - 2020) on 26/01/2021
Overall: 8 / 10
Delivery Person Comments
Can't say I had a sniff to be honest :-) but no unpleasant smells and the car smelt brand new (as it should)..
Vety coureteuos chap, no complaints
Delivery Punctuality Comments
Yep. Bang on time
Overall Punctuality Comments
Yep. Bang on time
Cleanliness Comments
Transported so picked up all the crap off the roads on the way over, but it's January, can't expect anything else. Inside immaculate
Dealer Service Comments
Hard to say - had nothing to do with them
Overall Comments
Good communication, turned up when expected, courteous and polite driver. Can't get much better.
Delivery Communication Comments
Spot on as usual and continue to entertain my ramblings
Improvements
Nothing
Nissan Qashqai (2017-21)
Georgina
06/01/2021
06/01/2021
10 / 10
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Georgina of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 06/01/2021
Overall: 10 / 10
Delivery Person Comments
Very nice man. Professional, smartly dressed.
Delivery Punctuality Comments
Came early. No hanging around.
Overall Punctuality Comments
Came early. No hanging around.
Overall Comments
Extremely happy
Delivery Communication Comments
Very good. Kept me in the picture.
Improvements
I was very satisfied. Was smooth and easy. True to their word.
Ford S-Max Estate (2019-21)
Simon
26/01/2021
26/01/2021
8 / 10
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Simon of Sheffield, who had a new Ford S-Max Vignale Diesel Estate (2019 - 2021) on 26/01/2021
Overall: 8 / 10
Cleanliness Comments
The inside was clean but the outside was dirty as he hadn’t had a chance to get it cleaned (perfectly fine due to COVID)
Audi A6 Estate
Ian
22/01/2021
22/01/2021
10 / 10
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Ian of Eastleigh, who had a new Audi A6 Avant on 22/01/2021
Overall: 10 / 10
Dealer Service Comments
I didn't deal with the dealer directly
Improvements
None, all good.
Volkswagen Golf Mk7
Mike
22/01/2021
22/01/2021
8 / 10
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Mike of Fairford, who had a new VW Golf Hatchback (2017 - 2020) on 22/01/2021
Overall: 8 / 10
Cleanliness Comments
Car was valeted and clean inside - outside was dirty due to the road conditions
Overall Comments
Ran through all the features of the car and answered any question I had
Delivery Communication Comments
Good communication from the team at Lings
Fiat 500
Emma
06/01/2021
06/01/2021
10 / 10
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Emma of Ashby-de-la-Zouch , who had a new Fiat 500 Hatchback on 06/01/2021
Overall: 10 / 10
Overall Comments
Just a couple of weeks later than I had originally been told
Improvements
Approximate time of delivery, am or pm for example instead of leaving the whole day open
Volvo XC40 Estate
Simon
22/01/2021
22/01/2021
8 / 10
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Simon of Nottingham, who had a new Volvo XC40 Estate (2018 - 2020) on 22/01/2021
Overall: 8 / 10
Overall Comments
The guy from the dealer was really helpful. They had set up the onboard wifi and volvo on call. The car wasnt spotless but due to covid I really didnt mind. He followed the covid rules really well.
Ford Fiesta
Becca
22/01/2021
22/01/2021
10 / 10
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Becca of , who had a new Ford Fiesta Hatchback on 22/01/2021
Overall: 10 / 10
Missing Comments
Service book and warranty certificate is not signed
Nissan Qashqai (2017-21)
13/01/2021
13/01/2021
10 / 10
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of , who had a new Nissan Qashqai Hatchback (2017 - 2021) on 13/01/2021
Overall: 10 / 10
Volkswagen Golf Mk8
13/01/2021
13/01/2021
6 / 10
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of , who had a new VW Golf Hatchback Mk8 on 13/01/2021
Overall: 6 / 10
Cleanliness Comments
Wet day, dirty roads so a little dirty. Driver said he was willing to find a car wash (not many around here) but I declined the kind offer
Damage Comments
None visible. Car wet
Missing Comments
Service book
Improvements
Pass on customer supplied information about directions. This was supplied, but as ever, never reached the driver. Sums up the motor trade / main dealer experience (not Lings by the way!)
Audi Q5 Estate
Chris
13/01/2021
13/01/2021
10 / 10
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Chris of Essex, who had a new Audi Q5 Estate (2016 - 2020) on 13/01/2021
Overall: 10 / 10
Delivery Person Comments
Very pleasant, professional and friendly as mentioned.
Delivery Punctuality Comments
Precisely on time and call made prior to arrival.
Overall Punctuality Comments
Precisely on time and call made prior to arrival.
Cleanliness Comments
Cleaned just before delivery, looked stunning even on a very wet day!
Dealer Service Comments
Car supplied precisely on time, ready for when previous car was returned, after a 5 month lead time. excellent.
Overall Comments
Delivery was by a very professional and friendly person, made everything clear and clearly cared about service, stopping to clean the car en route for perfect delivery.
Improvements
Notthing.
Mini Countryman Hatch
Mark
08/01/2021
08/01/2021
10 / 10
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Mark of Birmingham, who had a new Mini Countryman Hatchback (2017 - 2020) on 08/01/2021
Overall: 10 / 10
Delivery Person Comments
Kyle was very polite and friendly.
Delivery Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Overall Punctuality Comments
The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.
Cleanliness Comments
Spotless.
Dealer Service Comments
There was a delay due to Covid and then a recall. But I was given a brand new courtesy car for a few months, free or charge.
Overall Comments
It arrived in pristine condition on the back of a truck.
Missing Comments
There was no delivery form or paperwork, which Kyle said was because of Covid.
Improvements
Nothing. Thank you.
Ford Focus (2018-22)
Jonathan
07/01/2021
07/01/2021
8 / 10
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Jonathan of Burnham, who had a new Ford Focus Hatchback (2018 - 2022) on 07/01/2021
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Overall Punctuality Comments
Arrived at 0730, much earlier than I had expected.
Cleanliness Comments
Inside immaculate, outside a little grubby but this was from spray/grit where the car was driven down the motorway from the dealer to my address.
Dealer Service Comments
Last minute request for additional proof of address documents the afternoon before delivery was a little irritating otherwise I would have rated very good.
Delivery Communication Comments
Excellent communication about delivery from Ling's. No direct contact with the dealer.
Seat Arona
David
06/01/2021
06/01/2021
8 / 10
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David of Leeds, who had a new Seat Arona Hatchback (2017 - 2021) on 06/01/2021
Overall: 8 / 10
Cleanliness Comments
Car had some ‘road dust’ Delivery guy said the valets had been furloughed and apologised for this.
Volkswagen Golf Mk8
Jayne
29/12/2020
29/12/2020
8 / 10
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Jayne of Birmingham, who had a new VW Golf Hatchback Mk8 on 29/12/2020
Overall: 8 / 10
Delivery Person Comments
As above, I collected the car so does not apply.
Delivery Punctuality Comments
As above, does not apply.
Overall Punctuality Comments
As above, does not apply.
Dealer Service Comments
Despite the issues with delivery, the dealer has issued a gesture of good will to compensate, and I am happy with the level of customer service.
Overall Comments
Dealer was unable to deliver on the agreed date, and I had to collect.
Improvements
As above. Circumstances beyond everybody’s control meant I had to collect the car rather than it being delivered. However, the communication from both Ling & the dealer was excellent, and I have no complaints about the customer service.
Land Rover RR Sport Estate (2018-22)
Deano
22/12/2020
22/12/2020
10 / 10
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Deano of East Grinstead, who had a new Land Rover Range Rover Sport Diesel Estate (2018 - 2022) on 22/12/2020
Overall: 10 / 10
Damage Comments
tiny pin hole on roof blind. this was noted on delivery sheet (doesn't bother me)
Renault Zoe
21/12/2020
21/12/2020
8 / 10
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of , who had a new Renault Zoe Hatchback (2013 - 2019) on 21/12/2020
Overall: 8 / 10
Delivery Punctuality Comments
Came very early. Was very good.
Overall Punctuality Comments
Came very early. Was very good.
Cleanliness Comments
Could have been cleaner.
Damage Comments
Was raining but there seems to be no damage.
Overall Comments
Was ok. The car came fine, was a bit dirty on the outside but it was raining. They left some rubbish in the door compartment.
Improvements
Delivery with less miles on the clock.
Honda Civic (2018-22)
Lorraine
23/12/2020
23/12/2020
10 / 10
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Lorraine of Worksop , who had a new Honda Civic Hatchback Special Editions (2018 - 2022) on 23/12/2020
Overall: 10 / 10
Delivery Person Comments
Polite
Overall Comments
Had a call the day before and then 20 mins before delivery
Audi A5 Coupe
Lady
21/12/2020
21/12/2020
10 / 10
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Lady of Leicester , who had a new Audi A5 Coupe (2016 - 2020) on 21/12/2020
Overall: 10 / 10
Toyota Aygo
Kerry
18/12/2020
18/12/2020
10 / 10
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Kerry of Gateshead, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 18/12/2020
Overall: 10 / 10
Vauxhall Crossland X
Graham
21/12/2020
21/12/2020
6 / 10
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Graham of Abingdon, who had a new Vauxhall Crossland X Hatchback (2017 - 2020) on 21/12/2020
Overall: 6 / 10
Cleanliness Comments
Filthy outside - mainly due to wet conditions and being driven 160 miles... Interior mats, pedals and carpets very muddy. A bit disappointing
Damage Comments
Haven't yet had a moment of dry to fully check the body - very wet and dirty. From what I can see it looks undamaged.
Improvements
Delivered the vehicle clean, in day light pref not sub 7am!
Volvo XC40 Estate
Jay
17/12/2020
17/12/2020
8 / 10
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Jay of Falkirk, who had a new Volvo XC40 Estate (2018 - 2020) on 17/12/2020
Overall: 8 / 10
Volvo XC60 Estate
Leeanne
17/12/2020
17/12/2020
10 / 10
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Leeanne of Co Durham, who had a new Volvo XC60 Estate (2019 - 2021) on 17/12/2020
Overall: 10 / 10
Dealer Service Comments
Difficult to score as I had no contact with the dealer. Long and team took care of everything!
Improvements
No improvements. Communication was clear from Guy and Graham - (the delivery man) could not fault the experience at all!
Audi TT Coupe
16/12/2020
16/12/2020
8 / 10
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of , who had a new Audi TT Coupe Special Editions (2018 - 2020) on 16/12/2020
Overall: 8 / 10
Overall Comments
Delivery driver was a little needy in terms of giving him directions to the property, but to be fair it is not easy to find with Google Maps
Missing Comments
No V5 but it may be that the lease company keeps it
Citroen C3
Corey
16/12/2020
16/12/2020
10 / 10
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Corey of Gateshead, who had a new Citroen C3 Hatchback (2020 on) on 16/12/2020
Overall: 10 / 10
Delivery Punctuality Comments
Spot on half 2 as agreed.
Overall Punctuality Comments
Spot on half 2 as agreed.
Cleanliness Comments
As new, wasn't even mucky from the drive from London
Overall Comments
Several phone calls to keep me updated, very friendly and cheerful
Skoda Kamiq Hatchback
Derick
16/12/2020
16/12/2020
8 / 10
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Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020
Overall: 8 / 10
Suzuki Vitara Estate
Rebecca
14/12/2020
14/12/2020
10 / 10
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Rebecca of Glasgow, who had a new Suzuki Vitara Estate on 14/12/2020
Overall: 10 / 10
Hyundai Tucson Estate (2018-21)
Gwyn
10/12/2020
10/12/2020
10 / 10
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Gwyn of LLANFAIRFECHAN, who had a new Hyundai Tucson Estate (2018 - 2021) on 10/12/2020
Overall: 10 / 10
Improvements
All very good
Kia Niro Estate
Robert
11/12/2020
11/12/2020
8 / 10
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Robert of Southwell, who had a new Kia Niro Estate (2016 - 2019) on 11/12/2020
Overall: 8 / 10
Fiat 500 Convertible
Leeca
10/12/2020
10/12/2020
10 / 10
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Leeca of Gloucestershire, who had a new Fiat 500C Convertible on 10/12/2020
Overall: 10 / 10
Delivery Person Comments
Friendly and informative
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Clean and smelled of brand new car
Dealer Service Comments
Ok but not heard when first payment or even initial payment is happening. Nothing from post yet.
Overall Comments
No complaints
Improvements
Delivery was perfect
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Audi A4 Saloon
Petet
03/12/2020
03/12/2020
8 / 10
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Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020
Overall: 8 / 10
Toyota Aygo
Jim
01/12/2020
01/12/2020
8 / 10
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Jim of SUNDERLAND, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 01/12/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy.
Improvements
Delivery in daylight would make it easier to check the condition of the car.
Audi A4 Saloon
Dave
27/11/2020
27/11/2020
8 / 10
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Dave of Bridgnorth, who had a new Audi A4 Saloon on 27/11/2020
Overall: 8 / 10
Cleanliness Comments
Inside was perfect, outside was clean with the exception of the bottom of the front sills - not fussed, car is going for paint protection anyway - so good enough. Had much worse.
Dealer Service Comments
Absolute bastard. Nearly lost the deal twice, once because of being slow to quote, and once by attempting to bully me in to taking the car earlier than I wanted it. Utterly futile, I've heard it all before.
Lily is awesome.
Overall Comments
Called an hour ahead, agreed to meet somewhere a bit easier for him to turn his trailer around. On time, professional, fairly entertaining. Easy.
Improvements
Dunno.
Toyota Aygo
Kate
23/11/2020
23/11/2020
8 / 10
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Kate of Chester-Le-Street, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 23/11/2020
Overall: 8 / 10
Damage Comments
Tiny scratch near the ignition
Improvements
They could have contacted me to say the were on their way and waited while I checked the car and showed me what they had for me
Mercedes E Class Saloon
26/11/2020
26/11/2020
10 / 10
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of , who had a new Mercedes E Class Saloon (2016 - 2020) on 26/11/2020
Overall: 10 / 10
Ford Puma
Ally
24/11/2020
24/11/2020
6 / 10
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Ally of Whitley Bay, who had a new Ford Puma on 24/11/2020
Overall: 6 / 10
Toyota Aygo
John
24/11/2020
24/11/2020
10 / 10
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John of Bollington, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 24/11/2020
Overall: 10 / 10
Delivery Punctuality Comments
Right on time 3pm
Overall Punctuality Comments
Right on time 3pm
Overall Comments
very polite when delivered
Delivery Communication Comments
not delt with dealer
Kia Niro Estate
Dave
23/11/2020
23/11/2020
8 / 10
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Dave of Brighton, who had a new Kia Niro Estate (2016 - 2019) on 23/11/2020
Overall: 8 / 10
Nissan Juke
Chris
24/11/2020
24/11/2020
10 / 10
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Chris of Brighton, who had a new Nissan Juke Hatchback on 24/11/2020
Overall: 10 / 10
Seat Ateca Estate
Sean
19/11/2020
19/11/2020
6 / 10
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Sean of Huddersfield, who had a new Seat Ateca Estate (2016 - 2020) on 19/11/2020
Overall: 6 / 10
Damage Comments
Scuffed bumper
Overall Comments
Two days late as they had lost the keys. No sat nav disk, scuff on rear bumper
Missing Comments
Sat nav card
Improvements
Turn up on the correct day
Audi TT Coupe
Rillo
23/11/2020
23/11/2020
10 / 10
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Rillo of Mamble, who had a new Audi TT Coupe Special Editions (2018 - 2020) on 23/11/2020
Overall: 10 / 10
Toyota Aygo
Jenny
23/11/2020
23/11/2020
8 / 10
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Jenny of Carluke, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 23/11/2020
Overall: 8 / 10
Renault Zoe
Cynth
20/11/2020
20/11/2020
10 / 10
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Cynth of Barnsley, who had a new Renault Zoe Hatchback (2013 - 2019) on 20/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Lou
20/11/2020
20/11/2020
10 / 10
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Lou of Newton Aycliffe, who had a new Volvo XC40 Estate (2018 - 2020) on 20/11/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Very clean but it isn't now haha
Overall Comments
Professional and Covid distancing etc. showed me everything on car
Improvements
It was stress free thanks
Volvo XC60 Estate
19/11/2020
19/11/2020
10 / 10
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of , who had a new Volvo XC60 Estate (2019 - 2021) on 19/11/2020
Overall: 10 / 10
Missing Comments
Don't appear to have a Warranty Book. I have Quick Guide, Service Hand book, Supplement to Owners Manaul
Volkswagen Golf Mk8
Gill
18/11/2020
18/11/2020
10 / 10
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Gill of Kent, who had a new VW Golf Hatchback Mk8 on 18/11/2020
Overall: 10 / 10
Seat Leon
Bevan
18/11/2020
18/11/2020
8 / 10
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Bevan of Glasgow, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 18/11/2020
Overall: 8 / 10
Delivery Person Comments
Polite man delivered the car. Gave me time to check the car and answered a few questions about the new to me technology eg.start stop button and button handbreak.
Delivery Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Overall Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Cleanliness Comments
Car was spotless ans was not a bit offended that I wanted to spray it down. Wore a mask when conversing.
Damage Comments
Given the dark Scottish morning and lashing rain nothing was noticed.
Overall Comments
Stress free delivery service.
Missing Comments
I am told I would receive a copy of the milage and signed delivery form in time.
Improvements
Can't fault a thing!
Hyundai Tucson Estate (2018-21)
Clare
17/11/2020
17/11/2020
10 / 10
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Clare of Llanelli, who had a new Hyundai Tucson Estate (2018 - 2021) on 17/11/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good considering the weather
Damage Comments
No
Overall Comments
Very Good
Improvements
Nothing
Skoda Octavia Estate
Charlie
13/11/2020
13/11/2020
10 / 10
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Charlie of Oxted, who had a new Skoda Octavia Estate Special Edition (2020 on) on 13/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Rob
13/11/2020
13/11/2020
8 / 10
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Rob of Cambridge, who had a new Volvo XC40 Estate (2018 - 2020) on 13/11/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven a long way and was a bit dirty, but in Covid times what can he do about it!
Overall Comments
Arrived earlier than expected. All good
Improvements
Nothing. All good
Nissan Qashqai (2017-21)
Gareth
11/11/2020
11/11/2020
8 / 10
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Gareth of Reading, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 11/11/2020
Overall: 8 / 10
Missing Comments
No mats supplied with the vehicle
Land Rover RR Evoque
Mark
11/11/2020
11/11/2020
8 / 10
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Mark of Falkirk , who had a new Land Rover Range Rover Evoque on 11/11/2020
Overall: 8 / 10
Hyundai Kona (2019-21)
Ross
09/11/2020
09/11/2020
8 / 10
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Ross of Bacup, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 09/11/2020
Overall: 8 / 10
Delivery Person Comments
Offered to show me how things worked, declined. Was very pleasant and talkative.
Delivery Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Overall Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Improvements
Nothing
Skoda Kodiaq Estate (2017-21)
Fiona
30/10/2020
30/10/2020
10 / 10
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Fiona of Bridge Of Weir, who had a new Skoda Kodiaq Estate (2017 - 2021) on 30/10/2020
Overall: 10 / 10
Missing Comments
Haven’t noticed anything
Hyundai Ioniq
Michael
03/11/2020
03/11/2020
4 / 10
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Michael of DEVIZES, who had a new Hyundai Ioniq Hatchback (2016 - 2019) on 03/11/2020
Overall: 4 / 10
Delivery Person Comments
see above
Cleanliness Comments
see above - no PPE, no seat covers no sanitising until requested
Overall Comments
Sadley Holdcroft were in breach of Covid 19 regulations. I have taken this up with them directly
kind regards
Michael
Missing Comments
disappointing no mats or complimentary pack (bulbs, waring triangle, high viz, first aid kit, bib etc
Improvements
see above
Land Rover RR Evoque
Steve
06/11/2020
06/11/2020
8 / 10
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Steve of Basingstoke, who had a new Land Rover Range Rover Evoque on 06/11/2020
Overall: 8 / 10
Delivery Person Comments
V nice guy.
Delivery Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Overall Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Cleanliness Comments
Excellent condition very clean inside and out. Not like the last
T car I had (Peugeot 3008 which was very dirty on arrival)
Damage Comments
Checked round the car no damage seen on delivery.
Overall Comments
Good but the delivery driver couldn’t answer some questions on the operation of the car which would have been good to know rather than having to search online for an answer to these questions.
Delivery Communication Comments
Your communication was very good as always the dealer not so much. It would be good to have a good contact with the delivery agent to ask specific questions that I get through the course of the contract period.
Missing Comments
The delivery pack it virtually useless these days nothing but a vehicle guide which has about 20 pages (10 of them about fitting child seats!!!). I need a delivery note copy if you can get one sent through. I did sign a handover document but didn’t get given a copy of it. Plus no breakdown cover details. The guy who delivered the car said it didn’t seem like it was included hopefully Guy is sorting that one out for me?
Improvements
Better comms around delivery time maybe the day before? They must know approx times 24hrs before. A useful delivery pack would be nice rather than searching loads of internet sites for info on how things work as it is very much trial and error for the first week or so. Specifically it would have been nice on this Hybrid to have a domestic connection included as had to search the town for the correct type of plug adaptor to charge the car as it arrived with only 17% charge not necessarily the driver’s fault. If I had known for certain the delivery date and time I could have tried to get a home charging point fitted Loser to the delivery date as it is now I have to wait for installation which is annoying. I couldn’t get one fitted as the delivery date kept slipping back and a few days before I was asked if I still wanted the car as some of the manufacturers data had changed significantly!!
Mazda CX-5 Estate (2020-21)
Kevin
21/10/2020
21/10/2020
8 / 10
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Kevin of Nottingham , who had a new Mazda CX-5 Estate Special Editions (2020 - 2021) on 21/10/2020
Overall: 8 / 10
Improvements
A little bit rushed as he had a lift waiting. However, covered all areas he needed to.
Ford Puma
Lee
04/11/2020
04/11/2020
10 / 10
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Lee of COLCHESTER, who had a new Ford Puma on 04/11/2020
Overall: 10 / 10
Overall Comments
It was a day late, but I believe that was due to the valeters
Skoda Kamiq Hatchback
Phil
30/10/2020
30/10/2020
4 / 10
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Phil of Darlington, who had a new Skoda Kamiq Hatchback on 30/10/2020
Overall: 4 / 10
Delivery Punctuality Comments
no communication.
Overall Punctuality Comments
no communication.
Cleanliness Comments
inside good outside dirty car had been driven from Birmingham.
Damage Comments
could not check because of road dirt from journey from Birmingham.
Overall Comments
no communication on the day to let me know when they would arrive -just turned up
Delivery Communication Comments
no communication at all from dealer. As usual excellent communication from Lings Cars.
Improvements
inform customer whats happening
Volvo XC40 Estate
Leanne
27/10/2020
27/10/2020
10 / 10
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Leanne of Burnley, who had a new Volvo XC40 Estate (2018 - 2020) on 27/10/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Overall Comments
Great, it was on time he called me 30 mins before he arrived
Improvements
nothing
Hyundai i10
Neil
19/10/2020
19/10/2020
10 / 10
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Neil of HAVANT, who had a new Hyundai i10 Hatchback Special Editions (2018 - 2020) on 19/10/2020
Overall: 10 / 10
Improvements
All good.
Skoda Scala
Rosi
23/10/2020
23/10/2020
10 / 10
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Rosi of Glasgow, who had a new Skoda Scala Hatchback (2019 - 2020) on 23/10/2020
Overall: 10 / 10
Missing Comments
I wasn’t given a copy of the completed delivery form , I didn’t realise I was supposed to have one apart from seeing last question
Volkswagen Golf Mk7
Ben
23/10/2020
23/10/2020
? / 10
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Skoda Superb
Linds
08/09/2020
08/09/2020
8 / 10
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Linds of Dromore, who had a new Skoda Superb Hatchback (2015 - 2019) on 08/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived over an hour earlier than expected
Overall Punctuality Comments
Car arrived over an hour earlier than expected
Missing Comments
No mats in car
Improvements
No complaints
Peugeot 2008 Estate
Deb
20/10/2020
20/10/2020
10 / 10
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Deb of Mountain ASH, who had a new Peugeot 2008 Estate (2016 - 2019) on 20/10/2020
Overall: 10 / 10
Improvements
Nothing.
Nissan Qashqai (2017-21)
Grant
07/10/2020
07/10/2020
10 / 10
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Grant of Failand, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 07/10/2020
Overall: 10 / 10
Nissan Qashqai (2017-21)
Mark
19/10/2020
19/10/2020
10 / 10
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Mark of Reading, who had a new Nissan Qashqai Hatchback (2017 - 2021) on 19/10/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Overall Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Missing Comments
Well as you mention it. I do not have a copy of the delivery form nor did I get close enough to take a photo of his tablet
Improvements
Nothing. All good for me
Renault Zoe
Thermagirl
12/10/2020
12/10/2020
10 / 10
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Thermagirl of Beckley Rye , who had a new Renault Zoe Hatchback (2013 - 2019) on 12/10/2020
Overall: 10 / 10
Delivery Person Comments
No BO! Friendly and helpful.
Dealer Service Comments
Very helpful. Salesman's name was Peter. I had several conversations with him and he pointed me in the right direction to apply for my free BP Chargemaster (installation not yet arranged).
Overall Comments
Very efficient. Delivery driver called to let me know his eta, which was spot on. Dealer called before car arrived to let me know that boot tidy was not with the car and he would send it by courier separately. It arrived the next day.
Missing Comments
Apart from the boot tidy as already described above.
Improvements
Can't think of anything that would have improved the delivery experience.
Renault Zoe
Stephen
16/10/2020
16/10/2020
8 / 10
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Stephen of Uckfield, who had a new Renault Zoe Hatchback (2013 - 2019) on 16/10/2020
Overall: 8 / 10
Improvements
No delivery paperwork as all done on a tablet.
Volvo XC40 Estate
Rachel
15/10/2020
15/10/2020
8 / 10
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Rachel of Cleckheaton, who had a new Volvo XC40 Estate (2018 - 2020) on 15/10/2020
Overall: 8 / 10
Delivery Person Comments
Great communication as above. Brilliant
Delivery Punctuality Comments
Delivered as arranged
Overall Punctuality Comments
Delivered as arranged
Overall Comments
Delivered on time. Great delivery guy. Contacted me the day before to arrange times.
Delivery Communication Comments
Been leasing cars through this company for years & will continue to do so. Always very happy from start to finish.
Improvements
Nothing
Volkswagen T-Roc
Cameron
14/10/2020
14/10/2020
8 / 10
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Cameron of , who had a new VW T-Roc Hatchback (2017 - 2021) on 14/10/2020
Overall: 8 / 10
Renault Zoe
Nick
12/10/2020
12/10/2020
6 / 10
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Nick of Groombridge, who had a new Renault Zoe Hatchback (2013 - 2019) on 12/10/2020
Overall: 6 / 10
Delivery Communication Comments
No advance warning although 1 hour's notice promised. Just turned up out of the blue.
Improvements
Given 1 hour's notice as promised. more chargemiles than left with. Driver had been smoking in the car.
Peugeot 3008 Estate
12/10/2020
12/10/2020
8 / 10
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of , who had a new Peugeot 3008 Estate (2016 - 2020) on 12/10/2020
Overall: 8 / 10
Kia Sportage Estate (2018-21)
Ajay
13/10/2020
13/10/2020
10 / 10
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Ajay of London, who had a new Kia Sportage Diesel Estate (2018 - 2021) on 13/10/2020
Overall: 10 / 10
Improvements
Maybe call first thing in the morning to confirm expected time of delivery
Volkswagen Tiguan Estate
Rob
12/10/2020
12/10/2020
10 / 10
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Rob of Solihull, who had a new VW Tiguan Estate (2016 - 2020) on 12/10/2020
Overall: 10 / 10
Ford Focus (2018-22)
Mike
09/10/2020
09/10/2020
10 / 10
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Mike of High Peak, who had a new Ford Focus Hatchback (2018 - 2022) on 09/10/2020
Overall: 10 / 10
Seat Leon Estate
Lesley
08/10/2020
08/10/2020
8 / 10
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Lesley of Ashington, who had a new Seat Leon Estate Special Editions (2020 - 2020) on 08/10/2020
Overall: 8 / 10
Renault Captur
Elisa
08/10/2020
08/10/2020
10 / 10
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Elisa of Kettering, who had a new Renault Captur Hatchback Special Editions (2020 on) on 08/10/2020
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite, helpful, informative and cheerful.
Delivery Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Overall Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Cleanliness Comments
It was very heavy rain and had been driven quite far so considering it was in good condition.
Dealer Service Comments
I am happy with Renault. The online signing of the agreement and verification process was very well thought out.
Overall Comments
It was arranged very well and in good time.
Delivery Communication Comments
Information from Ling was accurate as well as delivery on the day.
Improvements
Don't think there needed to be any improvements from my point of view.
Mercedes E Class Coupe
Mark
08/10/2020
08/10/2020
10 / 10
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Mark of Nottingham, who had a new Mercedes E Class Coupe (2017 - 2020) on 08/10/2020
Overall: 10 / 10
Hyundai Santa Fe Estate (2018-21)
Ayinla
05/10/2020
05/10/2020
8 / 10
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Ayinla of Mansfield, who had a new Hyundai Santa Fe Diesel Estate (2018 - 2021) on 05/10/2020
Overall: 8 / 10
Cleanliness Comments
no carpet or foot matt
Damage Comments
no
Improvements
yes, i was thinking they will deliver the car without driving down to my house
Ford Puma
Sinead
05/10/2020
05/10/2020
10 / 10
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Sinead of Sunderland, who had a new Ford Puma on 05/10/2020
Overall: 10 / 10
BMW 2 Series Coupe
Leighton
02/10/2020
02/10/2020
8 / 10
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Leighton of Nantwich, who had a new BMW 2 Series Coupe (2017 - 2020) on 02/10/2020
Overall: 8 / 10
Delivery Communication Comments
One set of keys and no delivery note copy given
Missing Comments
We were given only one set of keys and wew were not given or sent a copy of the delivery note - please can you follow-up on both? Thank you
Improvements
Given spare keys or inform customer if only one set. need to give a copy of delivery note to customer
Seat Leon
Clare
02/10/2020
02/10/2020
8 / 10
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Clare of Northwich, who had a new Seat Leon Hatchback Special Edition (2020 - 2020) on 02/10/2020
Overall: 8 / 10
Delivery Person Comments
Socially distanced, very patient when we were inspecting the car and pleasant to talk to
Delivery Punctuality Comments
Came within 5 mins of agreed time
Overall Punctuality Comments
Came within 5 mins of agreed time
Cleanliness Comments
Clean throughout, and they delivery drivers wiped it over again on arrival
Dealer Service Comments
All good except for the missing documents
Delivery Communication Comments
Rang a few days in advance and arrived on time
Improvements
Nothing
Vauxhall Corsa (2019-22)
Lord Jon-boy The Magnificent
30/09/2020
30/09/2020
8 / 10
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Lord Jon-boy The Magnificent of Chepstow, who had a new Vauxhall Corsa Diesel Hatchback (2019 - 2022) on 30/09/2020
Overall: 8 / 10
Dealer Service Comments
Lack of communication regarding issues with supply, two and a half months late.
Delivery Communication Comments
Ling great, dealership poor.. two and a half months late and had to chase multiple times for information
Nissan Juke
Mark
28/09/2020
28/09/2020
8 / 10
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Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback on 28/09/2020
Overall: 8 / 10
Delivery Person Comments
Friendly, socially distanced.
Delivery Punctuality Comments
Arrived within the time frame the driver said it would.
Overall Punctuality Comments
Arrived within the time frame the driver said it would.
Cleanliness Comments
A fair bit of polystyrene balls in the upholstery, and chalk marks on inside door frame, but overall OK.
Damage Comments
No damage that we found.
Dealer Service Comments
No drama.
Overall Comments
Quite quick due to the Covid situation, but the driver showed us over it and said if we found anything wrong to report it.
Delivery Communication Comments
Aside from Nissan not keeping anywhere near the due date to dealer, can't fault Ling or Bristol Street.
Improvements
Nothing Ling could do, just a bit of a better hoovering up of the polystyrene from the upholstery.
Kia Niro Estate
Evin
25/09/2020
25/09/2020
8 / 10
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Evin of London, who had a new Kia Niro Estate (2016 - 2019) on 25/09/2020
Overall: 8 / 10
Dealer Service Comments
Don’t know all our dealings were with Ling
Missing Comments
No floor mats but assume they’re optional extras - would have liked to order them with it
Improvements
No all good thanks maybe just offer us extras we could order like accessories
Renault Kadjar
Lucy
25/09/2020
25/09/2020
8 / 10
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Lucy of Worthing, who had a new Renault Kadjar Hatchback (2019 - 2020) on 25/09/2020
Overall: 8 / 10
Improvements
All good, no improvements needed
Seat Arona
Denise
30/09/2020
30/09/2020
10 / 10
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Denise of London , who had a new Seat Arona Hatchback (2017 - 2021) on 30/09/2020
Overall: 10 / 10
Delivery Person Comments
There were two lovely immaculate gentlemen who were very Covid precaution conscious
Delivery Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Overall Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Dealer Service Comments
Very pleased with the service
Delivery Communication Comments
This is my 3rd contract and as always very helpful and great service especially with the current problems relating to Covid
Improvements
Nothing
Volkswagen Golf Mk7
30/09/2020
30/09/2020
8 / 10
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of , who had a new VW Golf Hatchback (2017 - 2020) on 30/09/2020
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Overall Comments
Good
Ford Puma
Claire
28/09/2020
28/09/2020
8 / 10
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Claire of Bradford, who had a new Ford Puma on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven from Coventry (150 miles)
Damage Comments
Tiny scratch on the front bumper & loose stitching on the drivers door
Hyundai Kona (2019-21)
Dave
30/09/2020
30/09/2020
6 / 10
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Dave of Billingham, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 30/09/2020
Overall: 6 / 10
Improvements
No communication received from dealer with regard to delivery time. Car arrived at 8am.
Land Rover RR Evoque
Darren
30/09/2020
30/09/2020
10 / 10
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Darren of Coventry, who had a new Land Rover Range Rover Evoque on 30/09/2020
Overall: 10 / 10
Renault Kadjar
Brian
28/09/2020
28/09/2020
8 / 10
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Brian of London, who had a new Renault Kadjar Hatchback (2019 - 2020) on 28/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
yes he Called to tell me the exact time he would be here
Overall Punctuality Comments
yes he Called to tell me the exact time he would be here
Cleanliness Comments
Immaculate!
Damage Comments
Perfect
Dealer Service Comments
They didn't confirm initial payment
Overall Comments
Delivery guy was friendly, polite and helpful
Improvements
All good!
Toyota Aygo
Ellie
28/09/2020
28/09/2020
4 / 10
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Ellie of Ammanford, who had a new Toyota Aygo Hatchback Special Editions (2020 - 2021) on 28/09/2020
Overall: 4 / 10
Delivery Person Comments
No introductions. Got out of the car, took photos and immediately put a phone in front of me to sign. I had to ask would he mind if my husband checked the car for damage. Asked about recording the mileage, ‘I’ll send you a copy if you give me your email address’. Asked where the manual & service book was, ‘it’s in the glove box’. Rushed job. He wanted to get away ASAP, that was very clear. He asked if there was a bus as he was staying in the travel lodge in Swansea. As it was late I knew there wasn’t a bus for some time where we live. He said rather forlornly ‘I’ll try google for the bus times’. My husband offered to drive him as it was raining a lot. (My husband said later he offered as he felt sorry for him). The inside of the car smelled of stale sweat and cigarettes. Nasty. I found an unopened envelope inside with an Agility ‘welcome’ sign which he was obviously supposed to hang up somewhere in the vehicle before he handed it over. This I found rather ironic when I read the words ‘going the extra mile for our clients’.
Delivery Punctuality Comments
1828 hours. An hour before it starts to get dark.
Overall Punctuality Comments
1828 hours. An hour before it starts to get dark.
Cleanliness Comments
The interior smell was not of new car. The exterior was dirty due to travelling down the motorway in rain.
Damage Comments
The one positive point of the delivery experience.
Dealer Service Comments
The service book has the wrong registration number written on it and says the delivery date as 10/08/2020. Also the RRG group fleet delivery note has the delivery date as the 25/09/2020.
Overall Comments
Very late in the day.
Delivery Communication Comments
Communication with Ling regarding the delivery. Did not communicate directly with the dealer.
Improvements
The service was very poor, as I’ve documented above. This is the fourth lease vehicle that my husband and I have purchased from Ling. The previous deliveries have all been excellent but this was rushed and below standards.
Renault Captur
Cat
28/09/2020
28/09/2020
8 / 10
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Cat of Burton On Trent, who had a new Renault Captur Hatchback Special Editions (2020 on) on 28/09/2020
Overall: 8 / 10
Volkswagen T-Roc
Kevin
28/09/2020
28/09/2020
8 / 10
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Kevin of York, who had a new VW T-Roc Hatchback (2017 - 2021) on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
The car had been driven 400 miles so it was a little dirty
Land Rover RR Evoque
28/09/2020
28/09/2020
10 / 10
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of , who had a new Land Rover Range Rover Evoque on 28/09/2020
Overall: 10 / 10
Delivery Person Comments
The guy was pleasant, helpful, he took the time to show me the cars controls/features, while wearing a covid mask. I didn't get a whiff of any body odour, or any smells for that matter. He was dressed in his company branded clothing, clean and smart.
Dealer Service Comments
Don't know.
Delivery Communication Comments
Your comms are always excellent - I'd highly recommend you.
Missing Comments
The delivery guy told me that there is now handbook etc now, as everything is online/electronic - which makes sense to me.
Improvements
Maybe throw in a case of beer or wine, or a briefcase full of cash?
Seat Arona
Nina
23/09/2020
23/09/2020
8 / 10
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Nina of Leeds, who had a new Seat Arona Hatchback (2017 - 2021) on 23/09/2020
Overall: 8 / 10
Audi A4 Saloon
James
02/09/2020
02/09/2020
10 / 10
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James of Basildon, who had a new Audi A4 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Overall Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Mercedes E Class Coupe
Abbi
25/09/2020
25/09/2020
10 / 10
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Abbi of Glasgow, who had a new Mercedes E Class Coupe (2017 - 2020) on 25/09/2020
Overall: 10 / 10
Dealer Service Comments
Not had any correspondance from dealer - just a call from delivery driver in day of delivery
Land Rover RR Evoque
Russell
24/09/2020
24/09/2020
10 / 10
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Russell of Spilsby, who had a new Land Rover Range Rover Evoque on 24/09/2020
Overall: 10 / 10
Delivery Person Comments
All good
Damage Comments
perfect
Overall Comments
Very professional, good communication and arrived on time (to the minute)
Improvements
nothing, all went well.
Volvo XC40 Estate
Gavin
23/09/2020
23/09/2020
8 / 10
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Gavin of Mansfield, who had a new Volvo XC40 Estate (2018 - 2020) on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was raining and the car had done 170 miles to get here. We can cut them some slack :)
Skoda Scala
Irene
23/09/2020
23/09/2020
8 / 10
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Irene of Wigan , who had a new Skoda Scala Hatchback (2019 - 2020) on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was a rainy day so the outside wasn't sparkling, but inside is very clean.
Dealer Service Comments
They got my name wrong on the paperwork, I've not had much dealings with them tbh so not sure - I'll give them an average.
Overall Comments
My only issue with the whole process happened after we'd signed the delivery papers.... I gave him a very good rating on the delivery sheet. We then started looking at how it all works, and he sat quite close to me and stretched over me to show things. Under normal circumstances I wouldn't have had any issue with this, but with the Covid situation ongoing, I did find it a little uncomfortable. didn't say anything just cut the "show and tell" shorter.....
Delivery Communication Comments
You are great at coming back when I've had questions about where is my car!, and have been super informative as always. The guy delivering my car called the day before to agree a drop off time and he was here 15 min early. Can't fault that.
Missing Comments
Didn't notice the missing warranty book until now....
Improvements
Be more covid aware - like I said before, he came into the car, said I had to close the door and it felt a bit close...
Volvo V60 Estate
23/09/2020
23/09/2020
8 / 10
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of , who had a new Volvo V60 Sportswagon Special Edition (2019 - 2021) on 23/09/2020
Overall: 8 / 10
Delivery Person Comments
To be fair he was the customer facing side of the above error; wasn't terribly helpful when I was trying to assess if the car was equipped with options I'd ordered.
Cleanliness Comments
Bit dusty/dirty but had been raining and colour didn't help
Overall Comments
Obviously the car being supplied in the wrong colour means the 'Good' rating is a bit generous
Missing Comments
Need to check warranty book
Improvements
Supply the car in the correct colour (sorry bits its true)
Peugeot 3008 Estate
Akbar
22/09/2020
22/09/2020
8 / 10
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Akbar of London , who had a new Peugeot 3008 Estate (2016 - 2020) on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
The guy was spot on. Great service
Delivery Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Overall Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Cleanliness Comments
The insides looked cleaned but the outside was dirty with dirt marks on it
Damage Comments
No damage
Dealer Service Comments
Thought they did a great job
Overall Comments
Delivery came very late. But still pleased as they managed to deliver the vehicle at a different address than one specified previously.
Delivery Communication Comments
Excellent communication throughout
Improvements
Delivery it earlier :)
Toyota RAV4 Estate
Nick
22/09/2020
22/09/2020
8 / 10
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Nick of Stockport , who had a new Toyota RAV4 Estate Special Editions (2020 - 2021) on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
Very efficient and pleasant he also helped with the cars function and setting up the phone. Should get a pat on the back
Delivery Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Overall Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Cleanliness Comments
Very good
Damage Comments
No damage
Dealer Service Comments
Didn’t really deal with the dealer just the delivery man
Overall Comments
Very good, got a call giving me a one time slot for delivery which was updated by the driver because of heavy traffic. Arrive in good order
Improvements
Not much
Audi A4 Saloon
Ivan
15/09/2020
15/09/2020
8 / 10
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Ivan of Stoke On Trent, who had a new Audi A4 Saloon on 15/09/2020
Overall: 8 / 10
Delivery Person Comments
Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!
Delivery Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Comments
Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma
Iceman
18/09/2020
18/09/2020
8 / 10
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Iceman of Peebles, who had a new Ford Puma on 18/09/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough guy
Dealer Service Comments
Early to say
Overall Comments
No instructions on how the car works.
Delivery Communication Comments
Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd
Improvements
Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate
Ian
18/09/2020
18/09/2020
10 / 10
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Ian of Altrincham , who had a new Volvo XC40 Estate (2018 - 2020) on 18/09/2020
Overall: 10 / 10
Improvements
N/A
Volkswagen Amarok Double Cab Pick-up
Ally
15/09/2020
15/09/2020
6 / 10
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Ally of Stockton-on-Tees, who had a new VW Amarok on 15/09/2020
Overall: 6 / 10
Delivery Person Comments
Very smart and friendly was knowledgeable and just generally did a really good job!
Delivery Punctuality Comments
Yes arrived around the time advised.
Overall Punctuality Comments
Yes arrived around the time advised.
Cleanliness Comments
Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.
Damage Comments
Paint defect on the rear and a scuff mark on the tailgate.
Dealer Service Comments
Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults
Overall Comments
No confirmation it was actually coming but ling confirmed so not a big issue.
Delivery Communication Comments
We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.
Improvements
Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf (2019-22)
Ken
17/09/2020
17/09/2020
6 / 10
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Ken of London, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 17/09/2020
Overall: 6 / 10
Delivery Person Comments
Very nice polite, patient man.
Delivery Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Overall Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Cleanliness Comments
Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.
Delivery Communication Comments
The dealers heart wasn't in it.
Improvements
More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate
Simon
07/09/2020
07/09/2020
8 / 10
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Simon of Sheffield, who had a new Kia Niro Estate (2016 - 2019) on 07/09/2020
Overall: 8 / 10
Renault Kadjar
Denise
16/09/2020
16/09/2020
8 / 10
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Denise of Walsall, who had a new Renault Kadjar Hatchback (2019 - 2020) on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
smart, clean and nice smelling.
Delivery Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Overall Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Cleanliness Comments
Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate
Damage Comments
Glove box was not fitted correctly and hanging off on the right hand side.
Overall Comments
Car was clean, everything was explained to us and both men were polite and PPE was worn.
Delivery Communication Comments
I didnt hear from Dealer at all hence only putting good.
Missing Comments
2nd key and service book for when I get it serviced.
Suzuki Vitara Estate
Sonya
16/09/2020
16/09/2020
8 / 10
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Sonya of Sudbury, who had a new Suzuki Vitara Estate on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Brand new as it should be
Overall Comments
Car delivered on time, very happy, clean, smells great!
Delivery Communication Comments
As usual, excellent communications, always on hand to answer my daft questions
Improvements
Nothing to suggest
Skoda Kamiq Hatchback
Joseph
16/09/2020
16/09/2020
8 / 10
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Joseph of Christchurch, who had a new Skoda Kamiq Hatchback on 16/09/2020
Overall: 8 / 10
Improvements
All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio (2020-22)
Suzie
11/09/2020
11/09/2020
8 / 10
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Suzie of Manchester, who had a new Renault Clio Hatchback Special Editions (2020 - 2022) on 11/09/2020
Overall: 8 / 10
Improvements
Nothing , everything was great
Nissan Leaf (2019-22)
David
14/09/2020
14/09/2020
10 / 10
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David of Tunbridge Wells, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 14/09/2020
Overall: 10 / 10
Volkswagen Amarok Double Cab Pick-up
Ann
25/08/2020
25/08/2020
10 / 10
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Ann of Durham , who had a new VW Amarok on 25/08/2020
Overall: 10 / 10
Volkswagen T-Roc
Mark
10/09/2020
10/09/2020
6 / 10
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Mark of Aberdeen, who had a new VW T-Roc Hatchback (2017 - 2021) on 10/09/2020
Overall: 6 / 10
Dealer Service Comments
Covid made this difficult but VW were somewhat unhelpful...
Overall Comments
They said they had been calling all day the day before. We received no calls.
Delivery Communication Comments
Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.
Improvements
Ling was great, as always
Skoda Kodiaq Estate (2017-21)
David
09/09/2020
09/09/2020
8 / 10
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David of Banbury, who had a new Skoda Kodiaq Estate (2017 - 2021) on 09/09/2020
Overall: 8 / 10
Kia Ceed (2018-22)
Sarah
07/09/2020
07/09/2020
8 / 10
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Sarah of Holywell, who had a new Kia Ceed Diesel Hatchback (2018 - 2022) on 07/09/2020
Overall: 8 / 10
Delivery Person Comments
Excellent guy who spent time talking me through the car systems
Cleanliness Comments
As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead
Damage Comments
No
Dealer Service Comments
Slow on confirming delivery date
Overall Comments
Was contacted on the morning and advised ETA of car delivery.
Delivery Communication Comments
Communication with Ling excellent however slow waiting for confirmation of delivery from dealer
Improvements
Delivery process excellent????
Volkswagen Golf Estate
Ambrose
08/09/2020
08/09/2020
10 / 10
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Ambrose of Cambridge, who had a new VW Golf Estate (2017 - 2020) on 08/09/2020
Overall: 10 / 10
Damage Comments
Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.
Delivery Communication Comments
I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.
Missing Comments
Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate (2017-21)
Ian
08/09/2020
08/09/2020
10 / 10
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Ian of Swansea, who had a new Skoda Kodiaq Estate (2017 - 2021) on 08/09/2020
Overall: 10 / 10
Mercedes X Class Double Cab Pick-up
Lee
07/09/2020
07/09/2020
6 / 10
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Lee of Newcastle Upon Tyne , who had a new Mercedes X Class Diesel on 07/09/2020
Overall: 6 / 10
Missing Comments
Memory card
Improvements
Not be delayed and still awaiting refund of hire car
Peugeot 3008 Estate
Andy
07/09/2020
07/09/2020
10 / 10
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Andy of Bedford, who had a new Peugeot 3008 Estate (2016 - 2020) on 07/09/2020
Overall: 10 / 10
Skoda Kodiaq Estate (2017-21)
Lina
04/09/2020
04/09/2020
6 / 10
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Lina of Watford, who had a new Skoda Kodiaq Estate (2017 - 2021) on 04/09/2020
Overall: 6 / 10
Delivery Communication Comments
Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.
Improvements
Better communications and time keeping
Volkswagen Tiguan Estate
Graham
04/09/2020
04/09/2020
10 / 10
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Graham of Musselburgh, who had a new VW Tiguan Estate (2016 - 2020) on 04/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Car was delivered at the exact time stated
Overall Punctuality Comments
Car was delivered at the exact time stated
Cleanliness Comments
Car was very clean and driver gave it a wipe down inside before handover
Dealer Service Comments
The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate (2017-20)
18/08/2020
18/08/2020
6 / 10
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of , who had a new Skoda Octavia Estate (2017 - 2020) on 18/08/2020
Overall: 6 / 10
Delivery Punctuality Comments
Was delivered at about 5pm
Overall Punctuality Comments
Was delivered at about 5pm
Cleanliness Comments
Traffic dirt and mark on interior ceiling
Dealer Service Comments
N/a at moment
Improvements
Phone call in morning with ETA
Audi A6 Saloon
Batts
02/09/2020
02/09/2020
10 / 10
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Batts of Northampton , who had a new Audi A6 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Person Comments
The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????
Delivery Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Overall Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Cleanliness Comments
Car very clean, inside and out, even cleaned the interior before leaving ????
Improvements
Brought me chocolate (joke) ????
Hyundai Ioniq
27/08/2020
27/08/2020
8 / 10
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of , who had a new Hyundai Ioniq Hatchback (2016 - 2019) on 27/08/2020
Overall: 8 / 10
Delivery Person Comments
He was good
Overall Comments
Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster
Missing Comments
probably standard but there are no car mats
Kia Niro Estate
Judith
01/09/2020
01/09/2020
8 / 10
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Judith of Southampton, who had a new Kia Niro Estate (2016 - 2019) on 01/09/2020
Overall: 8 / 10
Cleanliness Comments
Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally
Dealer Service Comments
I didn't really have any contact with the dealer, not even sure who they are :-)
Overall Comments
Very prompt and very courteous driver
Improvements
There were no issues
Hyundai Tucson Estate (2018-21)
Nick
27/08/2020
27/08/2020
10 / 10
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Nick of Bristol, who had a new Hyundai Tucson Estate (2018 - 2021) on 27/08/2020
Overall: 10 / 10
Improvements
I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback
Tracey
28/08/2020
28/08/2020
10 / 10
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Tracey of Whitley Bay, Tyne And Wear, who had a new Mazda 3 Hatchback (2019 - 2019) on 28/08/2020
Overall: 10 / 10
Delivery Person Comments
Very helpful, wearing COVID safe ppe.
Delivery Punctuality Comments
Arrived as advised.
Overall Punctuality Comments
Arrived as advised.
Cleanliness Comments
Immaculate!
Damage Comments
None
Improvements
Nothing. It was perfect ????????
Hyundai Kona (2019-21)
Phil
30/07/2020
30/07/2020
6 / 10
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Phil of Gateshead, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 30/07/2020
Overall: 6 / 10
Delivery Person Comments
Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..
Delivery Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Overall Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Cleanliness Comments
Not a mark anywhere on the car.
Dealer Service Comments
I can't really comment as didn't really have any direct contact with the dealer.
Overall Comments
It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.
Delivery Communication Comments
As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.
Improvements
Given a delivery time.
Volvo XC40 Estate
Joanne
24/08/2020
24/08/2020
10 / 10
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Joanne of Loughton, who had a new Volvo XC40 Estate (2018 - 2020) on 24/08/2020
Overall: 10 / 10
Audi A1 Sportback
James
18/08/2020
18/08/2020
8 / 10
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James of Glasgow, who had a new Audi A1 Sportback Special Editions (2018 - 2020) on 18/08/2020
Overall: 8 / 10
Ford Puma
Paul
21/08/2020
21/08/2020
6 / 10
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Paul of London, who had a new Ford Puma on 21/08/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person was very friendly and helpful
Delivery Punctuality Comments
Delivery person called and was on time
Overall Punctuality Comments
Delivery person called and was on time
Cleanliness Comments
Car was dirty outside. Required cleaning
Delivery Communication Comments
Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday
Missing Comments
There is a missing trim inside the car.
Improvements
The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf (2019-22)
17/08/2020
17/08/2020
8 / 10
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of , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
All good
Overall Comments
Good communication, punctual delivery, friendly driver.
Renault Zoe
Martin
20/08/2020
20/08/2020
10 / 10
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Martin of Wantage, who had a new Renault Zoe Hatchback (2013 - 2019) on 20/08/2020
Overall: 10 / 10
Improvements
I was generally happy with the overall experience.
Nissan Leaf (2019-22)
Dave
19/08/2020
19/08/2020
10 / 10
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Dave of Gravesend , who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 19/08/2020
Overall: 10 / 10
Dealer Service Comments
I had no dealings with them so can’t comment
Improvements
These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala
Ros
17/08/2020
17/08/2020
8 / 10
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Ros of Edinburgh, who had a new Skoda Scala Hatchback (2019 - 2020) on 17/08/2020
Overall: 8 / 10
Improvements
Nothing
Peugeot 3008 Estate
Angus
14/08/2020
14/08/2020
10 / 10
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Angus of , who had a new Peugeot 3008 Estate (2016 - 2020) on 14/08/2020
Overall: 10 / 10
Delivery Person Comments
:-))
Delivery Punctuality Comments
Jean arrived exactly when she said she would.
Overall Punctuality Comments
Jean arrived exactly when she said she would.
Improvements
Very Happy.
Hyundai Kona (2019-21)
Martha
17/08/2020
17/08/2020
8 / 10
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Martha of Southsea, who had a new Hyundai Kona Hatchback Special Editions (2019 - 2021) on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
Very good, clear communication and very friendly.
Delivery Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Comments
Very good
Improvements
Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar
Karl
14/08/2020
14/08/2020
8 / 10
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Karl of Manchester, who had a new Renault Kadjar Hatchback (2019 - 2020) on 14/08/2020
Overall: 8 / 10
Delivery Person Comments
Excellent. Even though it was 8am in the morning!
Overall Comments
They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon
Paul
06/08/2020
06/08/2020
10 / 10
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Paul of Heriot, who had a new Audi A6 Saloon on 06/08/2020
Overall: 10 / 10
Delivery Communication Comments
Very freindly delivery guy - great comms A+
Nissan Leaf (2019-22)
Matt
24/07/2020
24/07/2020
8 / 10
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Matt of Heanor, who had a new Nissan Leaf Hatchback Special Edition (2019 - 2022) on 24/07/2020
Overall: 8 / 10
Cleanliness Comments
Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior
Door panels
Dealer Service Comments
Did not have any contact with them
Missing Comments
Wheel jack
Improvements
Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback
Pete
10/08/2020
10/08/2020
10 / 10
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Pete of ELLESMERE PORT, who had a new Audi A5 Sportback (2016 - 2020) on 10/08/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and very clean
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Very clean inside and out
Overall Comments
The driver contacted us and advised of the time he would arrive with the car and then arrived on time.
Delivery Communication Comments
Absolutely brilliant kept updated at all stages of the order.
Missing Comments
I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.
Improvements
Nothing
Volkswagen Golf Mk7
Tai
03/08/2020
03/08/2020
8 / 10
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Tai of Lane End, who had a new VW Golf Hatchback (2017 - 2020) on 03/08/2020
Overall: 8 / 10
Seat Leon (2018-19)
Jackie
31/07/2020
31/07/2020
6 / 10
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Jackie of Dunstable, who had a new Seat Leon Hatchback Special Edition (2018 - 2019) on 31/07/2020
Overall: 6 / 10
Overall Comments
Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!
Improvements
personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan Estate
Ben
30/07/2020
30/07/2020
8 / 10
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Ben of Chelmsford, who had a new VW Tiguan Estate (2016 - 2020) on 30/07/2020
Overall: 8 / 10
Delivery Person Comments
No issues
Delivery Punctuality Comments
Arrived in the timescale given
Overall Punctuality Comments
Arrived in the timescale given
Cleanliness Comments
Clean
Dealer Service Comments
As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others
Overall Comments
Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.
Delivery Communication Comments
Very reposnsive
Improvements
N/A
Peugeot 3008 Estate
Karen
03/08/2020
03/08/2020
6 / 10
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