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CARS A-Z
100% verified and true reviews from
5488 customers!
Volvo XC60 Estate
Paul Williams
18/09/2018
18/09/2018
10 / 10
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Paul Williams of London, who had a new Osmium Grey Volvo XC60 Diesel Estate (2017 on) on 18/09/2018
Overall: 10 / 10
Volvo V40
Jon Brierley
20/09/2018
20/09/2018
6 / 10
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Jon Brierley of Oldham, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 20/09/2018
Overall: 6 / 10
Improvements
had no contact with dealer until they were about to deliver within 30 mins
Honda HR-V
Chris Stewart
21/09/2018
21/09/2018
8 / 10
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Chris Stewart of Glasgow, who had a new Morpho Blue Honda HR-V Diesel Hatchback (2015 on) on 21/09/2018
Overall: 8 / 10
Honda Jazz
Angus Nicolson
20/09/2018
20/09/2018
10 / 10
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Angus Nicolson of , who had a new Red Honda Jazz Hatchback (2017 on) on 20/09/2018
Overall: 10 / 10
Improvements
Can't think of anything. Very happy with the whole experience. Regarding the warranty book above. I have the service record book if that is the same thing. I'm not sure.
Renault Koleos Estate
Melissa Reece
20/09/2018
20/09/2018
10 / 10
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Melissa Reece of Stoke On Trent, who had a new Admiral Blue Renault Koleos Diesel Estate (2017 on) on 20/09/2018
Overall: 10 / 10
Delivery Person Comments
Knowledgeable, presentable and a very nice guy
Delivery Punctuality Comments
Excellent timing
Overall Punctuality Comments
Excellent timing
Cleanliness Comments
I had asked the driver NOT to put the car through the car wash but the car was immaculate
Overall Comments
Efficient and on time delivery
Improvements
Nothing
Volkswagen Golf
Guy Pope
18/09/2018
18/09/2018
8 / 10
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Guy Pope of Aberdeen, who had a new Indium Grey VW Golf Hatchback (2017 on) on 18/09/2018
Overall: 8 / 10
Cleanliness Comments
The car was quite dirty on the exterior, however, I don't this could've been avoided as the weather was very poor on the day of delivery.
Land Rover RR Evoque
Sahem Rajababoo
19/09/2018
19/09/2018
6 / 10
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Delivery Communication Comments
Sahem Rajababoo of Middlesex, who had a new Fuji White Land Rover Range Rover Evoque Diesel Hatchback (2015 on) on 19/09/2018
Overall: 6 / 10
Cleanliness Comments
car was dirty from outside
Delivery Communication Comments
Car was to be delivered on 20/9/18 but due to an error mande by dealer it was delivered a day early, car was not washed before the delivery
Improvements
Better communication by dealer and car delivered in cleaner condition
Mazda 3 (2016-18)
Ivan Downing
18/09/2018
18/09/2018
4 / 10
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Ivan Downing of Stoke On Trent, who had a new Soul Red Mazda MAZDA3 Hatchback (2016 - 2018) on 18/09/2018
Overall: 4 / 10
Delivery Person Comments
Not smartly dressed - shorts & trainers. No functions of the car explained. Couldn’t wait to be off!
Cleanliness Comments
Dirty outside. Muddy inside. No mats or floor protection of any sort!
Overall Comments
Dirty car, no mats or floor protection - not even paper! Mud on the inside. No functions explained. Warning light on dashboard. Delivery driver couldn’t wait to be off!
Missing Comments
Not as far as we are aware
Improvements
Full explaination of the cars functions. Short test drive. Making sure that the car is clean before arriving not just when the leave the dealership!!! Consideration of not supplying mats - tell the customer and put down floor protection paper.
Nissan Qashqai
Valerie Parkinson
14/09/2018
14/09/2018
8 / 10
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Valerie Parkinson of Brierley Hill, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Once a time had been finalised, it arrived as arranged
Overall Punctuality Comments
Once a time had been finalised, it arrived as arranged
Damage Comments
Tiny chip on windscreen, barely noticeable and not in any field of vision
Overall Comments
It was delivered later than expected and had to arrange a new delivery location with driver.
Mini Hatch
Kate Roper
14/09/2018
14/09/2018
8 / 10
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Kate Roper of MOLD, who had a new White Silver Mini Hatchback (2014 on) on 14/09/2018
Overall: 8 / 10
Delivery Punctuality Comments
Only half hour warning of delivery
Overall Punctuality Comments
Only half hour warning of delivery
Missing Comments
Service book?
Improvements
More warning of deliver time
Honda Civic
Wendy Young
13/09/2018
13/09/2018
8 / 10
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Wendy Young of Grimsby, who had a new Sonic Grey Honda Civic Diesel Hatchback (2018 on) on 13/09/2018
Overall: 8 / 10
Improvements
Delivery service very good overall. A weekend delivery would have been more convenient. To be fair I didnt ask for a weekend and just assumed this wouldnt be an option.
Peugeot 2008 Estate
Michelle Pook
10/09/2018
10/09/2018
6 / 10
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Michelle Pook of Southport, who had a new Nimbus grey Peugeot 2008 Estate (2016 on) on 10/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Overall Punctuality Comments
I had no delivery time given so can’t rate punctuality on the day.
Damage Comments
Dent on front bumper which is being sorted.
Dealer Service Comments
Have had no contact from them. Only spoke to person delivering car on day of delivery.
Missing Comments
No radio book. Also I did not get a delivery note copy as deliverers phone was dead so couldn’t sign form on phone and deliverer took the paper copy.
Improvements
I could have been contacted before delivery to ask where I wanted delivery and maybe a rough idea of time of delivery.
Skoda Octavia
Stu Dryden
14/09/2018
14/09/2018
8 / 10
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Stu Dryden of Newcastle, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 14/09/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy, well presented and friendly
Delivery Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Overall Punctuality Comments
Arrived within 10mins of estimate (and the delay was due to my house being a new build)
Cleanliness Comments
Handful of glue spots from the plastic wrapping that weren’t removed in PDI but nothing major or detrimental
Damage Comments
Car was perfect
Dealer Service Comments
Everything as expected
Overall Comments
Great communications from the delivery driver
Improvements
None
Nissan Qashqai
Tanya Kooger
13/09/2018
13/09/2018
10 / 10
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Tanya Kooger of Tonbridge, who had a new Pearl Black Nissan Qashqai Hatchback (2017 on) on 13/09/2018
Overall: 10 / 10
Delivery Person Comments
Nick was very helpful, and had lots of time to explain the ins and outs of the car. Brilliant.
Damage Comments
To be fair, we took a picture but it was very hard to catch and might just be a fade.
Improvements
it was great. :-)
Renault Clio
Ashley Goodchild
13/09/2018
13/09/2018
8 / 10
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Ashley Goodchild of Pitsea, who had a new Mercury Renault Clio Diesel Hatchback (2016 on) on 13/09/2018
Overall: 8 / 10
Delivery Person Comments
The driver was polite and professional
Dealer Service Comments
You are already aware of the faults relating to this dealer
Improvements
Delivery was fine with exception of mileage
Volvo XC60 Estate
Maurice Sheehan
11/09/2018
11/09/2018
8 / 10
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Maurice Sheehan of BICESTER, who had a new Metallic Volvo XC60 Diesel Estate (2017 on) on 11/09/2018
Overall: 8 / 10
Delivery Person Comments
lovely man
Delivery Punctuality Comments
Exactly on time
Overall Punctuality Comments
Exactly on time
Cleanliness Comments
Slightly grubby from 192 mile journey on road
Improvements
trailored to me
Volkswagen Passat Saloon
David Wintle
10/09/2018
10/09/2018
8 / 10
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David Wintle of Kent, who had a new Urano Grey VW Passat Saloon (2016 on) on 10/09/2018
Overall: 8 / 10
Volkswagen Arteon
Alan Lawrie
10/09/2018
10/09/2018
10 / 10
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Alan Lawrie of Stoke On Trent, who had a new Urano grey VW Arteon Diesel Fastback (2017 on) on 10/09/2018
Overall: 10 / 10
Missing Comments
Missing tyre valve cap
Improvements
Nothing car delivered promptly, delivery driver knowledgeable and very appreciative of my lift back to the station
Ford Kuga Estate
John Gorton-Blackford
03/09/2018
03/09/2018
8 / 10
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John Gorton-Blackford of Manchester, who had a new Copper Pulse Ford Kuga Estate (2016 on) on 03/09/2018
Overall: 8 / 10
Skoda Octavia
Dave Carter
07/09/2018
07/09/2018
8 / 10
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Dave Carter of Southampton, who had a new Energy Blue Skoda Octavia Hatchback (2017 on) on 07/09/2018
Overall: 8 / 10
Delivery Person Comments
The transporter driver was polite and helpful, and telephoned me 1 hour before arrival. He waited patiently while I checked the car.
Delivery Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Overall Punctuality Comments
The driver arrived at around 10am, and began unloading the car from the transporter so it was ready at the 10.15am time he had told me on the telephone.
Cleanliness Comments
The car was generally clean, although looked like it had been prepared in a bit of a hurry - there was still streaks of factory/dealer wax in places that I needed to buff off. The interior carpet had a few bits of dirt and there were no mats fitted.
Dealer Service Comments
Car preparation looked a little rushed, and there was a horrible ripped sticker "All Electric" applied to the bodywork of the rear of the car (boot lid) that I had to carefully remove. There is a sticker in the back window "All electric" that can't be removed easily.
Overall Comments
Car was delivered on transporter, which was a nice surprise as I hadn't paid extra for it.
Improvements
Can't think of anything to improve the delivery - it was all great, apart from maybe insist the dealers as least provide some cheap rubber mats to protect the interior carpet.
Audi Q3 Estate
Karen Marsh
07/09/2018
07/09/2018
8 / 10
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Karen Marsh of Todmorden, who had a new Floret Silver Audi Q3 Estate Special Editions (2015 on) on 07/09/2018
Overall: 8 / 10
Missing Comments
Not sure what the warranty book is
Peugeot 3008 Estate
Siva Boyalakuntla
06/09/2018
06/09/2018
6 / 10
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Delivery Communication Comments
Siva Boyalakuntla of ISLE OF WIGHT, who had a new Nera black Peugeot 3008 Diesel Estate (2016 on) on 06/09/2018
Overall: 6 / 10
Delivery Person Comments
the delivery driver is very good, of course I did not expect from him the knowledge of the car. He told me, I should know everything about the car, since I have selected it -:).
Delivery Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Overall Punctuality Comments
No, painful, 09:00 AM portsmouth is agreed, nobody showed up, i have to call. they have booked with me 09:00 AM, after painful talk told me the driver did not pick up the car at 10:30 AM, i have to rearrange the place at 01:00 PM in London, all chaos.
Cleanliness Comments
I need to clean the car inside out, i can see the dust in the A/C vents not cleaned in the front, dust, scratches on the car..
Damage Comments
Two slight scratches.. i have recorded and sent the photographs, showed to driver.
Dealer Service Comments
Delivery is very poor.
Overall Comments
delivery is not happened at the agreed time, i have lost one working day and rescheduled the delivery by changing the delivery address to gatwick airport. Painful delivery , but after receiving the car, felt happy. Lot of waiting times, not prompt response.
Delivery Communication Comments
Not Ling, but the delivery communication is very poor, due to this i have lost important meetings and one whole working day.
Missing Comments
Seems, everything is there.
Improvements
Punctuality & better communication in advance. if it is not not possible to delivery at the proposed timings, they should tell the customer in advance. 09:00 AM promised to delivery at portsmouth, but actually driver picked up the car at 10:30 AM, have to change the place to meet my personal commitments, painful time management. Lot of improvement is needed.
Audi TT Coupe
Shaz Hetherington
29/08/2018
29/08/2018
10 / 10
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Shaz Hetherington of Knaresborough, who had a new Brilliant Black Audi TT Coupe Special Editions (2016 on) on 29/08/2018
Overall: 10 / 10
Ford Fiesta
Andy Atkins
05/09/2018
05/09/2018
6 / 10
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Andy Atkins of Conway, who had a new Black Ford Fiesta Hatchback (2017 on) on 05/09/2018
Overall: 6 / 10
Delivery Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Overall Punctuality Comments
Driver had to turn round half way though his journey because garage had put wrong plates on the wrong cars, delivery was later than should have been
Cleanliness Comments
Rear window inside had not been cleaned, apart from that very good
Dealer Service Comments
Getting number plates mixed up and the confusion over colour was not good
Overall Comments
Mix up with colour was a bit stressfull, but delivery driver was very good
Missing Comments
If you mean service book when you say warranty then yes else no
Improvements
You guys were very good and answer queries very promptly. Ford needs to get the act together regarding their prep of the car especially sending the right car out with the right number plates
Mazda 2
Nigel Parker
03/09/2018
03/09/2018
10 / 10
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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA2 Hatchback (2015 on) on 03/09/2018
Overall: 10 / 10
Ford Fiesta
Lynette Orford
03/09/2018
03/09/2018
10 / 10
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Lynette Orford of Hebden Bridge, who had a new Shadow Black Ford Fiesta Hatchback (2017 on) on 03/09/2018
Overall: 10 / 10
Fiat 500
Caron Prickett
03/09/2018
03/09/2018
8 / 10
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Caron Prickett of Barrow In Furness, who had a new Tech House Grey Fiat 500 Hatchback (2015 on) on 03/09/2018
Overall: 8 / 10
Dealer Service Comments
Instructions on what is required ie, servicing when needed etc could be a bit clearer.
Overall Comments
Delivery man rang me to say what time he would arrive.
Missing Comments
Delivery man didn't leave a delivery check list form, I asked him but he said he kept the one he used for checking car.
Improvements
Nothing good communication.
Volvo XC90 Estate
Julian Keel
31/08/2018
31/08/2018
8 / 10
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Julian Keel of West Horsley, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 31/08/2018
Overall: 8 / 10
Missing Comments
parcel shelf/load cover and AdBlue fluid
Volkswagen Golf
Gerard Soames
03/09/2018
03/09/2018
10 / 10
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Gerard Soames of Silcheater, who had a new Pure White VW Golf Hatchback (2017 on) on 03/09/2018
Overall: 10 / 10
Improvements
Nothing, it was brilliant
Ford Kuga Estate
Mark Embleton
03/09/2018
03/09/2018
? / 10
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Ford Focus (2014-18)
Lauren Pugh
24/08/2018
24/08/2018
8 / 10
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Lauren Pugh of Neath, who had a new Shadow Black Ford Focus Hatchback (2014 - 2018) on 24/08/2018
Overall: 8 / 10
Delivery Person Comments
The driver smelt of tobacco smoke but apart from that the guy was really nice
Missing Comments
No but will double check the handbook and warranty book
Mazda 2
29/08/2018
29/08/2018
8 / 10
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of , who had a new Crystal Blue Mazda MAZDA2 Hatchback (2015 on) on 29/08/2018
Overall: 8 / 10
Seat Arona
Scott Roberts
28/08/2018
28/08/2018
10 / 10
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Scott Roberts of , who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 28/08/2018
Overall: 10 / 10
Nissan Qashqai
Marcus Sly
28/08/2018
28/08/2018
8 / 10
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Marcus Sly of SOUTHAMPTON, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 28/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice semi-retired chap. I have in the past had cars and the chap showed me around the car like a demo what does what. That would have been nice.
Delivery Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Overall Punctuality Comments
As above, I could have donw with a time on the day and this was the only negative apart from the scratches
Cleanliness Comments
Had a car wash before delivery and drivers seat was protected with car cover
Damage Comments
Glue residue on NSR door and 2 inch scrach on front valence. Pictures supplied and documented on deliebry form
Overall Comments
Could have done with a time on the day. I did ask but you never came back to me before the car was delierved.
Improvements
Time on the day and a tour/demo of the car like how to use the sat nav etc (like you would get from a dealer).
Mazda MX-5 Convertible
Karen Dunning
28/08/2018
28/08/2018
8 / 10
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Karen Dunning of Kingsdown Deal, who had a new Arctic White Mazda MX-5 Convertible (2015 on) on 28/08/2018
Overall: 8 / 10
Missing Comments
just noticed dealers copy of registration of ownership not completed and removed
Audi Q3 Estate
Rachel Matthews
24/08/2018
24/08/2018
8 / 10
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Delivery Communication Comments
Rachel Matthews of Wallasey, who had a new Manhattan Grey Audi Q3 Estate Special Editions (2015 on) on 24/08/2018
Overall: 8 / 10
Delivery Communication Comments
I was given a window for delivery in advance from yourselves and then on the morning of delivery the driver rang with a more accurate time of delivery.
Nissan Qashqai
Dave Nicholls
24/08/2018
24/08/2018
10 / 10
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Dave Nicholls of Gaddesby, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 24/08/2018
Overall: 10 / 10
BMW 1 Series
Claire Weadock
23/08/2018
23/08/2018
10 / 10
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Claire Weadock of Manchester, who had a new Black Sapphire BMW 1 Series Hatchback (2015 on) on 23/08/2018
Overall: 10 / 10
Nissan Juke
Amanda Jones
24/08/2018
24/08/2018
8 / 10
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Amanda Jones of Liverpool, who had a new Pearl Black Nissan Juke Hatchback (2014 on) on 24/08/2018
Overall: 8 / 10
Improvements
Would have preferred the car to have arrived with no damage
Citroen C3 Aircross
Tom Hilyard
24/08/2018
24/08/2018
8 / 10
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Tom Hilyard of Farnham, who had a new Beathing Blue Citroen C3 Aircross Hatchback (2017 on) on 24/08/2018
Overall: 8 / 10
Improvements
Delivery was the smoothest part. Huge thanks to Guy for all his work on this!
Seat Leon
Alan Barnett
20/08/2018
20/08/2018
10 / 10
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Alan Barnett of Leicester, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 20/08/2018
Overall: 10 / 10
Missing Comments
V
Citroen C3
Mark Shingles
16/08/2018
16/08/2018
8 / 10
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Mark Shingles of Beverley, who had a new Platinum Grey Citroen C3 Hatchback (2016 on) on 16/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Overall Comments
Arrived 0830 hours. Phone call 45 minutes before with ETA. Frioendly, helpful driver. Car as it should be. No complaints!
Improvements
Tried to get it delivered before we went on holiday but understand and accept it was too short notice.
Kia Sportage Estate (2016-18)
Debbie Davies
20/08/2018
20/08/2018
8 / 10
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Debbie Davies of Newport, who had a new White Kia Sportage Diesel Estate (2016 - 2018) on 20/08/2018
Overall: 8 / 10
Delivery Person Comments
Very nice man
Delivery Punctuality Comments
Delivered before 8:30am
Overall Punctuality Comments
Delivered before 8:30am
Dealer Service Comments
Had no contact except with delivery driver
Overall Comments
Excellent, very efficient
Missing Comments
I have 2 keys but one needs programming at local Kia garage, Ling informed of this (I'm assuming this will be FOC?)
Improvements
Nothing
Honda CR-V Estate
Mel Platts
17/08/2018
17/08/2018
8 / 10
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Mel Platts of Sheffield , who had a new black Honda CR-V Diesel Estate (2015 on) on 17/08/2018
Overall: 8 / 10
Volkswagen Golf
Liam Tobin
14/08/2018
14/08/2018
8 / 10
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Liam Tobin of Saffron Walden, who had a new White VW Golf Diesel Hatchback (2017 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
Small mark on the rear offside door
Seat Leon
Ross Foxwell
13/08/2018
13/08/2018
8 / 10
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Ross Foxwell of Wraysbury, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 13/08/2018
Overall: 8 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Arrived at 10 am
Overall Punctuality Comments
Arrived at 10 am
Cleanliness Comments
bit dirty from the drive down, but weather was bit bad that day, so no probs
Overall Comments
Professional and easy delivery
Improvements
Nothing
Mercedes E Class Estate
Mark Billinghurst
29/06/2018
29/06/2018
6 / 10
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Delivery Communication Comments
Mark Billinghurst of Andover, who had a new Designo Diamond White Mercedes E Class Diesel Estate (2016 on) on 29/06/2018
Overall: 6 / 10
Dealer Service Comments
Just not what I expected, cancelled delivery, delievry subsequently 1 week late, lease documentaion not amended to suit, I lost 1/2 fees lost due to a morning wasted away from work - why do I get contacted at 11.01 am when the delivery slot was 09.30 - 11.30 & Exeter is 2.5 hours away?. Shame
Delivery Communication Comments
Very good with Ling & her Staff - Poor with Mercedes, resulting in a lost 1/2 day off work & a revised delivery date 1 week later than promised & when lease officially started.
Improvements
Nothing Ling - your service on our 3rd car from you was Brill.
Mini Hatch
16/08/2018
16/08/2018
10 / 10
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of , who had a new Midnight Black Mini Hatchback (2014 on) on 16/08/2018
Overall: 10 / 10
Overall Comments
Car arrived early morning which was a surprise, also on a small trailer so even bigger surprise as no delivery mileage to speak of.
Improvements
Nothing really!
Audi Q3 Estate
Anthony Tuddenham
09/08/2018
09/08/2018
10 / 10
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Anthony Tuddenham of Kent, who had a new Glacier White Audi Q3 Estate Special Editions (2015 on) on 09/08/2018
Overall: 10 / 10
Missing Comments
Audi iPhone adaptor plug
Audi A1 3dr Hatch
Scott Bradford
15/08/2018
15/08/2018
8 / 10
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Scott Bradford of Chester Le Street, who had a new Shell White Audi A1 Hatchback (2014 on) on 15/08/2018
Overall: 8 / 10
Delivery Person Comments
very friendly and kept me informed about his arrival time.
Cleanliness Comments
because it was driven up from down south it was a bit grubby and covered in bugs but I don't mind that at all. I can was it
Overall Comments
The process was very easy and went smoothly, however I did feel sorry for the poor guy who drove the car up from Coventry then had to make his own way back home using public transport, I was at work so I couldn't even drive him to the bus stop so he could get to Durham train station :(
Improvements
you were great
Volkswagen Tiguan Allspace Estate
Paul Comber
14/08/2018
14/08/2018
10 / 10
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Paul Comber of Frome, who had a new White VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 10 / 10
Improvements
Nothing. Our delivery driver was particularly friendly, helpful, polite & informative.
Hyundai Tucson Estate
Nige Cave
14/08/2018
14/08/2018
10 / 10
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Nige Cave of Bedford, who had a new Phantom Black Hyundai Tucson Estate (2015 on) on 14/08/2018
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate
Sean Smith
14/08/2018
14/08/2018
8 / 10
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Sean Smith of Buckie, who had a new Deep Black VW Tiguan Allspace Diesel Estate (2018 on) on 14/08/2018
Overall: 8 / 10
Damage Comments
two minor scratches noted on delivery documents
Improvements
Confirmed delivery the day prior with an indication of morning, afternoon or evening delivery slot
Seat Arona
Mick Dumbarton
13/08/2018
13/08/2018
8 / 10
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Delivery Communication Comments
Mick Dumbarton of Doncaster, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 13/08/2018
Overall: 8 / 10
Delivery Punctuality Comments
Bang on time! Called 1 hour before delivery.
Overall Punctuality Comments
Bang on time! Called 1 hour before delivery.
Cleanliness Comments
Car was nigh on spotless, with just a couple of tape marks on glass where protective film had been removed.
Delivery Communication Comments
Awesome communication from Ling and comrades. Dealer called 1 hour before delivery for directions and on arrival explained some of the features of the car.
Missing Comments
Car delivered with half a tank of fuel. Not sure if this should have been full, or if that was some crazy hallucination I had.
Improvements
Nothing I can think of!
Audi TT Coupe
Colin Evans
13/08/2018
13/08/2018
10 / 10
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Colin Evans of Lincoln, who had a new Brilliant Black Audi TT Coupe (2014 on) on 13/08/2018
Overall: 10 / 10
Delivery Person Comments
Pleasant attitude. Very helpful
Delivery Punctuality Comments
Very prompt
Overall Punctuality Comments
Very prompt
Cleanliness Comments
Very clean
Overall Comments
Arrived promptly. Driver very helpful
Nissan Qashqai
Andrew Marsh
10/08/2018
10/08/2018
10 / 10
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Delivery Communication Comments
Andrew Marsh of London, who had a new Black Nissan Qashqai Hatchback (2017 on) on 10/08/2018
Overall: 10 / 10
Cleanliness Comments
Spotless.
Overall Comments
No complaints. Arrived on time and made contact in advance of turning up.
Delivery Communication Comments
Chased up ETA and kept me informed througout.
Improvements
Nothing.
Mercedes A Class
Arlene Findlater
10/08/2018
10/08/2018
8 / 10
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Arlene Findlater of Monifieth, who had a new Mountain Grey Mercedes A Class Diesel Hatchback (2018 on) on 10/08/2018
Overall: 8 / 10
Delivery Person Comments
Excellent service
Delivery Punctuality Comments
Kept to time
Overall Punctuality Comments
Kept to time
Overall Comments
A little bit longer than I expected to wait.
Mercedes C Class Saloon
Nisha Vadgama
03/08/2018
03/08/2018
10 / 10
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Nisha Vadgama of Burgess Hill, who had a new Diamond Silver Mercedes C Class Diesel Saloon (2014 on) on 03/08/2018
Overall: 10 / 10
Improvements
Nothing much apart from a more accurate delivery time at time of initially asking after you ordered the car.
Mazda 2
John Campbell
08/08/2018
08/08/2018
10 / 10
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John Campbell of Falkirk, who had a new Arctic White Mazda MAZDA2 Hatchback (2015 on) on 08/08/2018
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Seat Arona
25/06/2018
25/06/2018
10 / 10
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Delivery Communication Comments
of , who had a new Desire Red with Midnight Black Roof Seat Arona Diesel Hatchback (2017 on) on 25/06/2018
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite. He showed me how to work the car and any special features and adjusted the delivery milage on the form without me asking.
Delivery Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Overall Punctuality Comments
Arrived early in the day, with a phone call half an hour before.
Cleanliness Comments
Car had been freshly washed and clean all round.
Damage Comments
Car was in great condition.
Overall Comments
Arrived early on the day of delivery with no issues whatsoever.
Delivery Communication Comments
Couldn't ask for better communication with both Ling and the dealer.
Improvements
I don't think anything.
Mini Hatch
Archie Halford
08/08/2018
08/08/2018
6 / 10
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Archie Halford of Twickenham, who had a new Black Mini Hatchback (2014 on) on 08/08/2018
Overall: 6 / 10
Delivery Person Comments
Delivery guy himself was a nice guy and did his job well.
Delivery Punctuality Comments
Hour later than expected.
Overall Punctuality Comments
Hour later than expected.
Cleanliness Comments
See above in overall happiness
Dealer Service Comments
No contact - no comment to make
Overall Comments
Delivery was late as the dealer had not cleaned the car. There were marks on the seat, but they will come off. I will need to do a 'proper' valet on the car as the valet they performed was a bit slapdash, I imagine it was 'hurried'.
Missing Comments
Logbook? Do we not get that?
Improvements
Not sure there is anything is there? You don't deliver, the dealer does?
Audi TT Coupe
Tonya McFarthing
08/08/2018
08/08/2018
8 / 10
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Tonya McFarthing of Middlesbrough, who had a new Ibis White Audi TT Coupe (2014 on) on 08/08/2018
Overall: 8 / 10
Improvements
Nothing, it all went as expected.
Fiat 124 Spider Convertible (2016-18)
Mark Austen
06/08/2018
06/08/2018
? / 10
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Nissan Juke
Merv Ellis
06/08/2018
06/08/2018
8 / 10
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Delivery Communication Comments
Merv Ellis of Cannock, who had a new Magnetic Red Nissan Juke Diesel Hatchback (2014 on) on 06/08/2018
Overall: 8 / 10
Delivery Person Comments
No issues there.
Delivery Punctuality Comments
Arrived nice and early.
Overall Punctuality Comments
Arrived nice and early.
Cleanliness Comments
See first comments.
Damage Comments
No damage.
Overall Comments
Delivery driver had the car washed that morning and obviously rushed it as there were water marks everywhere.
Delivery Communication Comments
No issues.
Missing Comments
Radio Security Code.
Improvements
Kia Sportage Estate (2016-18)
David Carter
06/08/2018
06/08/2018
8 / 10
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David Carter of Hildenborough, Tonbridge, who had a new Artic White Kia Sportage Diesel Estate (2016 - 2018) on 06/08/2018
Overall: 8 / 10
Mercedes A Class
Jonny Penn
01/08/2018
01/08/2018
10 / 10
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Jonny Penn of Bognor Regis, who had a new Jupiter Red Mercedes A Class Diesel Hatchback (2018 on) on 01/08/2018
Overall: 10 / 10
Skoda Karoq Estate
Holli Granger
03/08/2018
03/08/2018
8 / 10
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Holli Granger of Wincanton, who had a new Black Pearl Skoda Karoq Diesel Estate (2017 on) on 03/08/2018
Overall: 8 / 10
Improvements
Telephone with eta first thing. We got a phone call at midday with ets for 15.30, which was accurate.
Volkswagen Polo
Jake Stockdale
02/08/2018
02/08/2018
10 / 10
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Delivery Communication Comments
Jake Stockdale of Barrow-in-Furness, who had a new Pure white VW Polo Hatchback (2018 on) on 02/08/2018
Overall: 10 / 10
Delivery Person Comments
Driver was pleasant and easy going. Talked me through most of the car and completed the relevant checklist form.
Delivery Punctuality Comments
Arrival time was planned and communicated effectively.
Overall Punctuality Comments
Arrival time was planned and communicated effectively.
Cleanliness Comments
Perfect condition.
Dealer Service Comments
Dealer was quick and efficient in getting the car prepared and ready for delivery.
Overall Comments
Car delivered quickly and efficiently in perfect condition. Driver rang 2hours prior to arrival to let the customer know what time he would arrive.
Delivery Communication Comments
Easily able to communicate with somebody and ask all the relevant and necessary questions.
Improvements
Nothing, was perfect.
Seat Arona
John Currie
02/08/2018
02/08/2018
8 / 10
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John Currie of Coatbridgr, who had a new Urban Silver Seat Arona Hatchback (2017 on) on 02/08/2018
Overall: 8 / 10
Dealer Service Comments
Delivery later than expected
Improvements
More accurate timings
Skoda Octavia Estate
01/08/2018
01/08/2018
8 / 10
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of , who had a new Energy Blue Skoda Octavia Estate (2017 on) on 01/08/2018
Overall: 8 / 10
Renault Clio
02/08/2018
02/08/2018
8 / 10
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of , who had a new Black Renault Clio Hatchback (2016 on) on 02/08/2018
Overall: 8 / 10
Damage Comments
Car was a bit dirty as been driven 100 miles. Did not see anything appart from few flies and bits stuck on. Will get the car wash and will report if anything appear.
Volkswagen Golf
02/08/2018
02/08/2018
10 / 10
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Delivery Communication Comments
of , who had a new Deep Black VW Golf Diesel Hatchback (2017 on) on 02/08/2018
Overall: 10 / 10
Delivery Person Comments
pleasant experienced man
Delivery Punctuality Comments
yes received call an hour before delivery. delivery was on time as advised.
Overall Punctuality Comments
yes received call an hour before delivery. delivery was on time as advised.
Cleanliness Comments
spotless as you would expect
Damage Comments
no damage
Dealer Service Comments
didn't really deal directly with supplier but everything was ok
Overall Comments
received call to advise of delivery time. arrived on time.
Delivery Communication Comments
as always great communication all round
Improvements
full fuel tank rather than half :P
Nissan Qashqai
Bob Astley
02/08/2018
02/08/2018
8 / 10
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Bob Astley of Dudley, who had a new Black Anthracite Nissan Qashqai Hatchback (2017 on) on 02/08/2018
Overall: 8 / 10
Improvements
Nothing, all was fine
Ford Kuga Estate
Rob Hill
01/08/2018
01/08/2018
8 / 10
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Delivery Communication Comments
Rob Hill of Southport, who had a new Magnetic Ford Kuga Estate (2016 on) on 01/08/2018
Overall: 8 / 10
Delivery Person Comments
Pleasant and efficient
Delivery Punctuality Comments
Yes.
Overall Punctuality Comments
Yes.
Cleanliness Comments
Clean and tidy. A little dirt on the outside, but had drove from Wolverhampton that morning.
Damage Comments
Non.
Overall Comments
Good process. Had a delivery window of 9 - 1. Delivery driver then rang me at 10 to give a 30 minute window.
Delivery Communication Comments
Was given a date and window from yourselves, then a more specific one from the delivery driver.
Missing Comments
No
Improvements
Nothing
Seat Arona
Mike Cawtheray
31/07/2018
31/07/2018
8 / 10
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Mike Cawtheray of Sudbury, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 31/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Actually arrived 30 minutes early(Can you hear this British Rail)!!
Overall Punctuality Comments
Actually arrived 30 minutes early(Can you hear this British Rail)!!
Improvements
Can’t think of anything really think this is my 4th car i’ve had off you and the service has always been top notch! Well done to you and your team ????????
Seat Ibiza
Josh French
23/07/2018
23/07/2018
8 / 10
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Josh French of Walton-on-the-hill, who had a new Desire Red Seat Ibiza Hatchback (2017 on) on 23/07/2018
Overall: 8 / 10
Volkswagen Polo
Ewan Christian
31/07/2018
31/07/2018
10 / 10
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Ewan Christian of Hemingbrough, who had a new Reef Blue VW Polo Hatchback (2018 on) on 31/07/2018
Overall: 10 / 10
Overall Comments
It was delivered by a lovely (some would say elderly) gentleman who delivers 2 days a week for Inchcape Cheltenham. He drove the whole way in Economy mode (in a GTi!!) and got nearly 60mpg out of it. Never to be seen again! If there had been any problems, he would have been certain to tell me about them. 100% for him!!
Improvements
Nothing
Volkswagen Polo
Paul Hartigan
30/07/2018
30/07/2018
8 / 10
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Paul Hartigan of Gerrards Cross, who had a new Pure white VW Polo Hatchback (2018 on) on 30/07/2018
Overall: 8 / 10
Skoda Karoq Estate
Jill Insley
27/07/2018
27/07/2018
10 / 10
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Delivery Communication Comments
Jill Insley of Swadlincote, who had a new Solid - white (chargable) Skoda Karoq Estate (2017 on) on 27/07/2018
Overall: 10 / 10
Delivery Person Comments
Lee at Skoda Manchester was very pleasant & helpful
Delivery Punctuality Comments
Told to collect after 3pm, arrived at 3.10 & left by 3,30
Overall Punctuality Comments
Told to collect after 3pm, arrived at 3.10 & left by 3,30
Overall Comments
I wanted my car 3 days earlier than estimated delivery date and they did it
Delivery Communication Comments
Thank you for getting the car & paperwork sorted for me to enable us to take it to France the next day it made our trip so muc
Easier and more comfortable
Improvements
Nothing as fast as I’m concerned
Seat Leon
Colin Anderson
30/07/2018
30/07/2018
10 / 10
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Colin Anderson of Glasgow, who had a new MYSTERY BLUE Seat Leon Hatchback (2016 on) on 30/07/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Tony Owens
30/07/2018
30/07/2018
6 / 10
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Tony Owens of Newcastle, who had a new Silver Kia Sportage Estate (2016 - 2018) on 30/07/2018
Overall: 6 / 10
Delivery Person Comments
Seemed quite harassed, maybe due to not having correct delivery details?
Cleanliness Comments
A bit messy in the driver side footwell?
Overall Comments
Had no house number and incorrect landline phone number
Improvements
Correct customer info should be essential on delivery notes? But a good overall service.
Kia Sportage Estate (2016-18)
Martin Keating
12/07/2018
12/07/2018
8 / 10
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Martin Keating of Essex, who had a new Red Kia Sportage Estate (2016 - 2018) on 12/07/2018
Overall: 8 / 10
Missing Comments
vehicle has no carpets front or rear have phoned dealer kia in Solihull and was told by a guy called raj that the car does not come with carpets. could you tell me if this is correct
Improvements
have some carpets in the car haha
Honda CR-V Estate
Mick McCabe
27/07/2018
27/07/2018
10 / 10
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Mick McCabe of Consett, who had a new Lunar Silver Honda CR-V Diesel Estate (2015 on) on 27/07/2018
Overall: 10 / 10
Skoda Superb Estate
Michael Mason
27/07/2018
27/07/2018
8 / 10
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Michael Mason of Sudbury, who had a new Black Skoda Superb Diesel Estate (2015 on) on 27/07/2018
Overall: 8 / 10
Honda CR-V Estate
Adam Fyfe
27/07/2018
27/07/2018
10 / 10
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Adam Fyfe of Markfield, who had a new Twilight Blue Honda CR-V Diesel Estate (2015 on) on 27/07/2018
Overall: 10 / 10
Improvements
A paper copy of delivery note to keep for future reference would have been useful, rather than signing electronically.
Nissan Qashqai
Tim Friesner
20/07/2018
20/07/2018
8 / 10
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Tim Friesner of Chichester, who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 20/07/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy :)
Overall Comments
All went well thanks.
Skoda Octavia
Jim Hughes
27/07/2018
27/07/2018
10 / 10
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Jim Hughes of Liverpool, who had a new Candy White Skoda Octavia Hatchback (2017 on) on 27/07/2018
Overall: 10 / 10
Improvements
Everything ran smoothly. Delivered on the day and time as agreed. Excellent service
Volkswagen Golf
Shaif Ahmed
24/07/2018
24/07/2018
8 / 10
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Shaif Ahmed of Edgware, who had a new Indium grey VW Golf Diesel Hatchback (2017 on) on 24/07/2018
Overall: 8 / 10
Delivery Person Comments
Very professional
Delivery Punctuality Comments
Phoned in advance
Overall Punctuality Comments
Phoned in advance
Cleanliness Comments
Clean throughout
Overall Comments
Delivered on truck, so minimal mileage - happy!
Missing Comments
Looks like following is missing: Warranty book, service book and my copy of delivery form
Citroen C3
Mary Woollard
23/07/2018
23/07/2018
8 / 10
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Mary Woollard of Huntingdon, who had a new PLATINUM GREY Citroen C3 Hatchback (2016 on) on 23/07/2018
Overall: 8 / 10
Delivery Person Comments
Really nice well presented guy.
Cleanliness Comments
In current dry weather there is no excuse not to deliver a car gleaming as if out of the showroom. I understand this pre-reg car has been compound stored (which is not a problem) and seems it had just been given a brief jet wash not a proper pre-delivery valet. Either the jet wash water was dirty or it contained a cleaning solvent that wasn't properly rinsed off. The car arrived covered with creamy coloured dried water spots which spoiled the new car look. This morning before the heat came up I had to wash it thoroughly with proper car wash/wax using a microfibre wash mit and leather off. Even with this some areas needed a second wash to remove the mystery spots. Further the jet wash had been so fierce at the nearside rear door it had blasted dirt past the door seal onto the inside door panel. All resolved by me in an hour or so this morning but not something I should have needed to do.
Dealer Service Comments
Another 15mins on the pre-delivery valet and it would be a very good.
Overall Comments
See valet comments that lost them a very good.
Improvements
Dealer could have someone responsible for checking the car was prepped 100% to how a customer would expect to receive a new car before it left the depot.
Seat Arona
Andy Horsfall
20/07/2018
20/07/2018
10 / 10
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Andy Horsfall of Hull, who had a new Midnight Black Seat Arona Diesel Hatchback (2017 on) on 20/07/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
exact time and called me 1hour before
Overall Punctuality Comments
exact time and called me 1hour before
Overall Comments
excellent early delivery
Improvements
every thing great
Nissan Qashqai
Paul Mitchell
19/07/2018
19/07/2018
8 / 10
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Paul Mitchell of Seaham, who had a new Nightshade Nissan Qashqai Diesel Hatchback (2017 on) on 19/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Left a message to say 1:30 to 2pm, didn't arrive until 14:45.
Overall Punctuality Comments
Left a message to say 1:30 to 2pm, didn't arrive until 14:45.
Volkswagen Golf
Liz Cresswell
17/07/2018
17/07/2018
8 / 10
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Liz Cresswell of Bradford, who had a new Red (chargeable solid) VW Golf Hatchback (2017 on) on 17/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Large 3 hour window across morning and afternoon. 11 - 2
Overall Punctuality Comments
Large 3 hour window across morning and afternoon. 11 - 2
Overall Comments
Morning or afternoon would give you some of your day back
Improvements
Delivered morning or afternoon. Whole day waiting. Can't do much when car arrives at 2.00
Seat Arona
Paul Winter
17/07/2018
17/07/2018
8 / 10
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Paul Winter of Barford, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 17/07/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly. Called before to advise delivery time. Didn't know anything about the car - had never seen one before!
Delivery Punctuality Comments
Called before and arrived as advised.
Overall Punctuality Comments
Called before and arrived as advised.
Cleanliness Comments
Clean and tidy inside. Road dirt on outside as it had been driven from Bradford to Norwich
Dealer Service Comments
Haven't really had any contact with the, They had put car mats in, which was nice.
Improvements
Nothing
Seat Leon Estate
David Stitt
18/07/2018
18/07/2018
10 / 10
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Delivery Communication Comments
David Stitt of Irvine, who had a new Nevada White Seat Leon Sport Tourer (2016 on) on 18/07/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant driver, very helpful with going over car for damages and offering to guide you through controls of car.
Delivery Punctuality Comments
Time slot was 0800 to 0900 and was delivered 0830
Overall Punctuality Comments
Time slot was 0800 to 0900 and was delivered 0830
Cleanliness Comments
Inside car was spotless and driver had just washed outside.
Damage Comments
No damage
Dealer Service Comments
Only had dealings with the delivery driver but all in I would say very good.
Overall Comments
Very pleased with delivery, phone call the day before to confirm a 1 time slot and the car was delivered within this time slot.
Delivery Communication Comments
Delivery time slot given day before.
Missing Comments
Delivery form - I only had to sign the driver tablet, no paperwork.
Nothing missing from the car.
Improvements
Nothing, experience very pleasant from driver communications to messages from yourself reminding me to be very thourgh with the checks and message you straight away.
Abarth 595
Gregg Dadson
17/07/2018
17/07/2018
8 / 10
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Delivery Communication Comments
Gregg Dadson of Gillingham, who had a new Record Grey Abarth 595 Hatchback (2016 on) on 17/07/2018
Overall: 8 / 10
Delivery Person Comments
Really nice guy, easy to talk to. Showed me around the car and talked through all the features
Delivery Punctuality Comments
Car came early in the day, but was a little later than expected (1hr late).
Overall Punctuality Comments
Car came early in the day, but was a little later than expected (1hr late).
Cleanliness Comments
It was washed just before being dropped off, which man y be why it was slightly late
Damage Comments
Car is perfect
Dealer Service Comments
Double booked
Overall Comments
The original delivery was double booked but another driver was organised for the following day
Delivery Communication Comments
Received a call on Monday about the double booking and got a call an hour before delivery
Improvements
See above
Seat Leon
Lois Brough
16/07/2018
16/07/2018
10 / 10
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Lois Brough of Northumberland, who had a new MONSOON GREY Seat Leon Hatchback (2016 on) on 16/07/2018
Overall: 10 / 10
Mercedes GLC Estate
Ash Patel
12/07/2018
12/07/2018
10 / 10
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Delivery Communication Comments
Ash Patel of Leicestershire , who had a new Black Mercedes GLC Diesel Estate (2015 on) on 12/07/2018
Overall: 10 / 10
Delivery Person Comments
Think I answered this above, he was really polite and nice, very nice to see him..
Delivery Punctuality Comments
Bang on time, they called me hour before they arrived
Overall Punctuality Comments
Bang on time, they called me hour before they arrived
Overall Comments
Service was prompt and delivery driver was a nice elderly man, he was really good,and polite
Delivery Communication Comments
Well service from Ling goes without saying it is perfect and you will not beat this.. Mercedes were also very good and both parties worked together very well and professionally
Missing Comments
Think I do not have delivery form, should that come from driver?
Improvements
Nothing as all was perfect and I could not ask for anymore.
Renault Koleos Estate
Mark Bowles
16/07/2018
16/07/2018
6 / 10
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Delivery Communication Comments
Mark Bowles of Yeovil, who had a new Admiral Blue Renault Koleos Diesel Estate (2017 on) on 16/07/2018
Overall: 6 / 10
Delivery Person Comments
Polite
Delivery Punctuality Comments
Delivery scheduled for Friday...turned up the following Monday.
Overall Punctuality Comments
Delivery scheduled for Friday...turned up the following Monday.
Cleanliness Comments
Desiccated apple in the drivers side door pocket, something like mould on the inside if the windscreen, skuff on the near side front pillar (polished out).
Damage Comments
Only the skuff, that polished out, so nothing permanent.
Dealer Service Comments
No comms or service as yet from supplier.
Delivery Communication Comments
Driver called with delivery time slot, which was good.
Improvements
Deliver on time, clean car properly, supply paperwork.
Skoda Superb Estate
12/07/2018
12/07/2018
10 / 10
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of , who had a new Dragon Green Skoda Superb Diesel Estate (2015 on) on 12/07/2018
Overall: 10 / 10
Missing Comments
presume service book and warrenty details are digital now?
Improvements
perhaps a call first thing in the morning just stating am or pm delivery would be nice but driver did ring and give me 2 hours notice so can,t complain really
Fiat 500 Convertible
Mel Holland
10/07/2018
10/07/2018
6 / 10
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Delivery Communication Comments
Mel Holland of Mansfield, who had a new Tech House Grey Fiat 500C Convertible (2015 on) on 10/07/2018
Overall: 6 / 10
Delivery Punctuality Comments
not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation
Overall Punctuality Comments
not on day or time said, no warning sent knocked on the door and did not finish paperwork informed me there was no sat nav without consultation
Dealer Service Comments
Dealer excellent minus delivery person
Overall Comments
The drive did not attend on the specified day.
Delivery Communication Comments
Ling excellent, Stone Acre terrible
Missing Comments
No Sat Nav as requested
Improvements
- Car on day specified
-Time to be given
-Communication from driver
-Driver to ensure customer aware of changes
Volkswagen Touran Estate
Andrew Carr
31/05/2018
31/05/2018
8 / 10
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Delivery Communication Comments
Andrew Carr of North Shields, who had a new Pure White VW Touran Diesel Estate (2015 on) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
Very courteous chap delivered my car. Very pleasant, very knowledgeable regarding VWs in general. Offered a run-through of the cars features, which I have never had before. Telephoned before arrival. Very polite. Very carefully drove car off the transporter, very impressed.
Delivery Punctuality Comments
Very punctual, amenable driver
Overall Punctuality Comments
Very punctual, amenable driver
Cleanliness Comments
A bit dusty inside, particularly the driver's side, but nothing dramatic/that couldn't be dusted.
Damage Comments
Immaculate. Again, by transporter, so not driven.
Dealer Service Comments
Had telephone contact with the corporate leasing contact @ Lister's in Stratford. Very experienced, and very helpful.
Overall Comments
Delivery was via a car transporter, meaning the car arrived with only 12 miles on the clock and in pristine condition. Beautifully presented. Thank you
Delivery Communication Comments
Thanks for everyone's help with this
Missing Comments
I haven't noticed anything..... all extras factory fitted as agreed
Improvements
Absolutely nothing at all. A very customer-centric service, just the same as the previous cars.
Thanks to Ling's (as per usual) and Listers. Now, when can I order another one.......?
Volvo XC90 Estate
12/07/2018
12/07/2018
6 / 10
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of , who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2018
Overall: 6 / 10
Dealer Service Comments
I wanted pictures of the actual vehicle but this was not made available.
Improvements
I would have picked the vehicle up so one of the product specialists was available to talk me through the vehicle, this was not made available.
Volvo XC90 Estate
11/07/2018
11/07/2018
8 / 10
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Delivery Communication Comments
of , who had a new Onyx Black Volvo XC90 Diesel Estate (2015 on) on 11/07/2018
Overall: 8 / 10
Cleanliness Comments
Driver had washed but it had dried lots of water limescale marks I had to redo it
Overall Comments
Driver gave excellent updates but got stuck in accident so was later than planned
Delivery Communication Comments
Took me a while to find your phone number to call
Improvements
Earlier delivery
Audi TT Coupe
Levi Johnson
06/07/2018
06/07/2018
10 / 10
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Levi Johnson of Sheerness, who had a new Monsoon Grey Audi TT Coupe Special Editions (2016 on) on 06/07/2018
Overall: 10 / 10
Skoda Karoq Estate
Lynsay McEwen
10/07/2018
10/07/2018
10 / 10
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Lynsay McEwen of Kilmarnock, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/07/2018
Overall: 10 / 10
Cleanliness Comments
The driver called me to ask where he could get the car washed locally before he brought it to my house was pleased with that
Missing Comments
All forms were signed online so didnt get anything given to me on delivery but wasnt expecting this as was all signed on device
Improvements
Was very happy with the whole process nothing i would suggest was better
Seat Ateca Estate
Lloyd Black
09/07/2018
09/07/2018
10 / 10
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Lloyd Black of Stockport, who had a new Black Seat Ateca Estate (2016 on) on 09/07/2018
Overall: 10 / 10
BMW 1 Series
Gibo Bengtsson
09/07/2018
09/07/2018
8 / 10
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Delivery Communication Comments
Gibo Bengtsson of , who had a new Alpine White BMW 1 Series Hatchback Special Edition (2017 on) on 09/07/2018
Overall: 8 / 10
Delivery Person Comments
Guy really pleasant had a great demeanor
Delivery Punctuality Comments
Didn't have a time however it arrived at 8.30 which was great for me to get on with day
Overall Punctuality Comments
Didn't have a time however it arrived at 8.30 which was great for me to get on with day
Cleanliness Comments
Showroom clean
Dealer Service Comments
No real communication with Arval however all appears good
Overall Comments
Only reason not very good no forward idea of time of delivery, most companies now seem to text in advance a time window, however no problem to me
Delivery Communication Comments
Kept informed throughout process and difficult issue resolved when I noticed dealer advertised pricing lower than the contract they had just sent LOL :)
Improvements
Nothing else not mentioned :)
Mitsubishi Outlander Estate (2015-18)
Simon Wright
05/07/2018
05/07/2018
8 / 10
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Simon Wright of St Albans, who had a new Amethyst Black Mitsubishi Outlander Estate (2015 - 2018) on 05/07/2018
Overall: 8 / 10
Cleanliness Comments
Could have been cleaner on the exterior - anyone that uses the car SHOULD only touch it on the door handles.
Overall Comments
No call before hand to warn of time for arrival.
Improvements
Car was very low on petrol - not a big deal as it had a full battery charge (30 mile range) and the call before delivery. Thanks!
Volkswagen Golf
Chris Drayton
06/07/2018
06/07/2018
8 / 10
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Chris Drayton of Tadcaster, who had a new Indium Grey VW Golf Hatchback (2017 on) on 06/07/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Dave Neale
05/07/2018
05/07/2018
10 / 10
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Dave Neale of Sheffield, who had a new Indium Grey VW Tiguan Diesel Estate (2016 on) on 05/07/2018
Overall: 10 / 10
Delivery Person Comments
pleasant chap
Delivery Punctuality Comments
arrived when he said it would
Overall Punctuality Comments
arrived when he said it would
Cleanliness Comments
arrived on a trailer so very clean
Overall Comments
polite and helpful delivery driver, called 2 hrs beforehand
Improvements
I have purchased from you maintained plan, I have no details of this yet , ie where I can have it serviced etc
BMW 2 Series Coupe
Terry Gooding
05/07/2018
05/07/2018
8 / 10
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Delivery Communication Comments
Terry Gooding of Cardiff, who had a new Estoril Blue BMW 2 Series Diesel Coupe (2017 on) on 05/07/2018
Overall: 8 / 10
Delivery Person Comments
Older guy who had good knowledge of the car and went over the controls.
Delivery Punctuality Comments
He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.
Overall Punctuality Comments
He phoned on the day to say he'd arrive between 11:30am and noon and was true to his word.
Cleanliness Comments
All tidy
Damage Comments
Couldn't see any
Dealer Service Comments
Once ordered the car was going to take months to arrive and was then 2 weeks late. Probably not the supplying dealers fault but frustrating none the less.
Would be useful on your site to have a section that lists cars that could be supplied immediately. My son was running a car that had the engine warning light on and could break down any time but luckily it didn't. so a car that c
Delivery Communication Comments
Lingo works well for Lings and Customer as a complete history of everything said is there. No need to dig out emails or remember talk over phone.
It would be good if your website had a kill button that killed all the annoying animations. I know the animations are part of the LingsCars charm but when you're trying to use the site in work it attracts unwanted attention from co-workers and bosses so not good.
Missing Comments
Not sure at the moment as the car is for my son who lives 150 miles away.
Citroen C3 Aircross
Wayne Palmer
02/07/2018
02/07/2018
8 / 10
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Wayne Palmer of Wirral, who had a new Misty Grey Citroen C3 Aircross Hatchback (2017 on) on 02/07/2018
Overall: 8 / 10
Delivery Person Comments
delivery person was pleasant
Delivery Punctuality Comments
We requested a morning delivery and that's what we got
Overall Punctuality Comments
We requested a morning delivery and that's what we got
Cleanliness Comments
brand new
Overall Comments
Very good we had a call and hour prior arrival
Improvements
No all was sweet
BMW 2 Series Convertible
Boss Baby Yacim
06/07/2018
06/07/2018
8 / 10
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Boss Baby Yacim of Newbury, who had a new Estoril Blue BMW 2 Series Diesel Convertible (2017 on) on 06/07/2018
Overall: 8 / 10
Seat Ateca Estate
Adam Carter
05/07/2018
05/07/2018
8 / 10
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Adam Carter of Manchester, who had a new Nevada White Seat Ateca Diesel Estate (2016 on) on 05/07/2018
Overall: 8 / 10
Delivery Punctuality Comments
Received at 16:30 on the day but the delivery driver actually thought it was due the following day!
Overall Punctuality Comments
Received at 16:30 on the day but the delivery driver actually thought it was due the following day!
Improvements
Obtained a closer delivery expected time.
Volvo V40
Paul Wilkins
05/07/2018
05/07/2018
8 / 10
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Paul Wilkins of London, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 05/07/2018
Overall: 8 / 10
Dealer Service Comments
I've not had any communication from the dealer at all
Overall Comments
Would have been good to have a rough delivery time but it was great that delivery was free
Mercedes E Class Saloon
Dan Pipes
03/07/2018
03/07/2018
8 / 10
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Dan Pipes of Derby, who had a new White Mercedes E Class Diesel Saloon (2016 on) on 03/07/2018
Overall: 8 / 10
Delivery Person Comments
Very well informed and knowledgable about the car, explained everything well, smelt neutral and no issues. Very polite.
Delivery Punctuality Comments
Called well in advance to say the ETA was 11am - arrived at 11am exactly
Overall Punctuality Comments
Called well in advance to say the ETA was 11am - arrived at 11am exactly
Cleanliness Comments
The vehicle had been driven from Exeter and looked like it had been driven down country lanes with mud all uup the side of the car.
Damage Comments
1.5 cm crack in windscreen
Overall Comments
Not ideal about the chipped window screen, understand accidents happen. Delivery guy was friendly and pro-actively highlighted the issue and explained everything clearly. Called prior to drop off and informed of one of
Arrival which was accurate.
Improvements
Cleaner car exterior - no biggie
Mercedes E Class Saloon
29/06/2018
29/06/2018
10 / 10
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of , who had a new Selenite Grey Mercedes E Class Diesel Saloon (2016 on) on 29/06/2018
Overall: 10 / 10
Seat Arona
Imark1 Roberts
02/07/2018
02/07/2018
8 / 10
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Imark1 Roberts of Wimborne, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 02/07/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Mark Sear
29/06/2018
29/06/2018
10 / 10
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Mark Sear of Woburn Sands, who had a new Black VW Tiguan Estate (2016 on) on 29/06/2018
Overall: 10 / 10
Overall Comments
As always super service.
Improvements
Nothing. As usual ... superb
Seat Arona
Dave Williams
29/06/2018
29/06/2018
8 / 10
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Dave Williams of Bushey, who had a new desire red Seat Arona Hatchback (2017 on) on 29/06/2018
Overall: 8 / 10
Delivery Person Comments
Pleasant, professional guy
Delivery Punctuality Comments
Phoned me in advance and arrived when he said he would
Overall Punctuality Comments
Phoned me in advance and arrived when he said he would
Cleanliness Comments
Had been cleaned prior to delivery, was spotless
Improvements
Considering it was delivered at no cost to me, I couldn't expect a better service
Volvo XC60 Estate
Warren Gibson
02/07/2018
02/07/2018
10 / 10
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Warren Gibson of East Wemyss, who had a new Bright Silver Volvo XC60 Diesel Estate (2017 on) on 02/07/2018
Overall: 10 / 10
Delivery Person Comments
The delivery person was top notch, very nice person to speak to and easy to get along with
Delivery Punctuality Comments
Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress
Overall Punctuality Comments
Arrived a lot earlier than expect due to the length of delivery but this just made it even better and again was kept informed via phone calls on the cars progress
Cleanliness Comments
Car was spotless and in good condition, there was water marks from the car wash done before it was dropped off
Damage Comments
No damage that I could see but water marks in the car made it hard to see
Overall Comments
Was kept informed the whole day on when the car was due, when it did arrive I was not rushed and was aloud to inspect the car and ask any questions I had
Nissan Qashqai
Gary Kristensen
29/06/2018
29/06/2018
8 / 10
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Delivery Communication Comments
Gary Kristensen of Reading, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 29/06/2018
Overall: 8 / 10
Cleanliness Comments
The final valet was not very good with lots of hair and smears on the car. It looked as if it had not been done professionally.
Damage Comments
I have provided pictures of the scratches and blemishes.
Delivery Communication Comments
With Ling - very good. With dealer - could have been informed of delivery date and time a few days earlier to plan the time off to achieve it.
Improvements
Better cleaning, vehicle should not have been sent out with the scratches and blemishes that were present.
Audi A5 Sportback
Norwin Simms
27/06/2018
27/06/2018
8 / 10
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Delivery Communication Comments
Norwin Simms of Belfast, who had a new Daytona Grey Audi A5 Sportback (2016 on) on 27/06/2018
Overall: 8 / 10
Delivery Person Comments
He picked me up from the station and gave us a lift to the dealership, and was very thorough in his walkthrough of the car's cockpit.
Dealer Service Comments
As I say, it would have been better if we could have arranged for delivery to nearer to home.
Overall Comments
It would have been nice if we could have arranged delivery to the airport, but the pickup from the dealership, was fine.
Delivery Communication Comments
I had expected the dealer to be in touch, but I called them the day before delivery to confirm everything. There was a bit of delay in discussions around delivery with yourselves too, but that was other people messing you about I think.
Skoda Karoq Estate
Matt Brewster
29/06/2018
29/06/2018
8 / 10
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Matt Brewster of Kings Lynn, who had a new Candy White Skoda Karoq Estate (2017 on) on 29/06/2018
Overall: 8 / 10
Delivery Person Comments
R
Missing Comments
SD card for sat nav. The driver had checked with his boss who said it will be sent to me but yet to have this confirmed
By anyone
Mercedes SLC Convertible
Christopher Garner
29/06/2018
29/06/2018
10 / 10
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Christopher Garner of Billericay, who had a new White Mercedes SLC Roadster (2016 on) on 29/06/2018
Overall: 10 / 10
Delivery Person Comments
Dave was a very nice guy thanks alot
Improvements
Everything was perfectly okay
Nissan Qashqai
Steve Bannan
28/06/2018
28/06/2018
6 / 10
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Delivery Communication Comments
Steve Bannan of Sidcup , who had a new Pearl Black Nissan Qashqai Diesel Hatchback (2017 on) on 28/06/2018
Overall: 6 / 10
Delivery Person Comments
No problems there
Delivery Punctuality Comments
Difficult to tell as no prior notification of delivery time given
Overall Punctuality Comments
Difficult to tell as no prior notification of delivery time given
Cleanliness Comments
Was a bit dirty as had been driven 97 that morning
Overall Comments
Overall good although a bit of prior notice as to time of delivery would’ve helped
Delivery Communication Comments
Asked for delivery time and updates Bihar to chase for info
Improvements
Overall ok just needs more feedback on delivery times
BMW 2 Series Convertible
Jeff Dyas
26/06/2018
26/06/2018
10 / 10
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Jeff Dyas of Barry, who had a new Estoril Blue BMW 2 Series Diesel Convertible (2017 on) on 26/06/2018
Overall: 10 / 10
Delivery Person Comments
A very friendly and helpful delivery man. It was a pleasure to drive him to the station to get his train home.
Improvements
Nothing
Volkswagen Golf
Pops Appleyard
26/06/2018
26/06/2018
10 / 10
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Pops Appleyard of Whitley Bay, who had a new Tornado Red VW Golf Diesel Hatchback (2017 on) on 26/06/2018
Overall: 10 / 10
Volkswagen Golf
John Evans
27/06/2018
27/06/2018
8 / 10
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John Evans of Winchester, who had a new Urano Grey VW Golf Hatchback (2017 on) on 27/06/2018
Overall: 8 / 10
Cleanliness Comments
A little bit dusty
Improvements
Delivered it sooner
Skoda Octavia Estate
Martin Pullan
26/06/2018
26/06/2018
8 / 10
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Martin Pullan of Whitchurch, who had a new Pacific Blue Skoda Octavia Estate (2017 on) on 26/06/2018
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent. Very knowledgeable about the car, pleasant and polite.
Dealer Service Comments
Got a call the day before delivery giving a time slot and explaining what would happen.
Missing Comments
No warranty book. But from reading the handbook I think it's all done online.
Improvements
Nothing really. Was very impressed with the process.
Skoda Karoq Estate
Richard McCluggage
26/06/2018
26/06/2018
8 / 10
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Richard McCluggage of Edinburgh, who had a new Magnetic Brown Metallic Skoda Karoq Estate (2017 on) on 26/06/2018
Overall: 8 / 10
Cleanliness Comments
Spotless inside, had to wash the motorway bugs and grime off on 1st day as wipers couldn't shift them.
Seat Arona
Aileen Aitken
19/06/2018
19/06/2018
10 / 10
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Aileen Aitken of Salfords, who had a new Desire Red Seat Arona Hatchback (2017 on) on 19/06/2018
Overall: 10 / 10
Delivery Person Comments
He was lovely - friendly and kind.
Overall Comments
no problems at all - very happy
Ford Kuga Estate
Graeme Holyoake
25/06/2018
25/06/2018
8 / 10
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Graeme Holyoake of Bathgate, who had a new Shadow Black Ford Kuga Vignale Diesel Estate (2016 on) on 25/06/2018
Overall: 8 / 10
Cleanliness Comments
Excellent inside, showing signs of a 350 mile drive outside (insects, road spray etc.)
Dealer Service Comments
After sending the wrong finance forms, the dealer wouldn't accept scanned forms for the correct ones and then didn't confirm receipt as promised until prompted.
Overall Comments
Would have preferred transporter delivery rather than the car being driven from the dealership but I understand that this isn't always possible.
Improvements
Maybe a wash after driving 350 miles. ????
Honda Jazz
Helen Charlton
22/06/2018
22/06/2018
10 / 10
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Helen Charlton of DURHAM, who had a new Grey Honda Jazz Hatchback (2017 on) on 22/06/2018
Overall: 10 / 10
Delivery Person Comments
VERY PLEASANT DELIVERY DRIVER - WILLING TO ANSWER QUESTIONS ON THE VEHICLE.
Overall Comments
VERY PLEASANT DELIVERY DRIVER. CAR IMMACULATE.
Improvements
NOTHING - VERY VERY GOOD SERVICE
Citroen C3
Erin Bourne-Smith
21/06/2018
21/06/2018
4 / 10
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Erin Bourne-Smith of CARDIFF, who had a new Black Citroen C3 Hatchback (2016 on) on 21/06/2018
Overall: 4 / 10
Overall Comments
I was not given an estimated delivery time and it turned up at 8pm in the night. The car was also not cleaned and had stains all over it.
Improvements
Cleaned the car and given an estimated delivery time
Ford Focus (2014-18)
Steph Dodds
22/06/2018
22/06/2018
8 / 10
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Steph Dodds of Gateshead, who had a new Deep Impact Blue Ford Focus Hatchback (2014 - 2018) on 22/06/2018
Overall: 8 / 10
Delivery Punctuality Comments
Later than advised but he called to explain
Overall Punctuality Comments
Later than advised but he called to explain
Overall Comments
Delivery was later than advised but he rang me to advise which I appreciated
Renault Captur
Tracey Lovewell
18/06/2018
18/06/2018
8 / 10
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Tracey Lovewell of Stafford, who had a new Oyster Grey Renault Captur Hatchback (2017 on) on 18/06/2018
Overall: 8 / 10
Skoda Karoq Estate
Roppa Robson
21/06/2018
21/06/2018
10 / 10
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Delivery Communication Comments
Roppa Robson of Chester Le Street, who had a new Candy white - special solid Skoda Karoq Estate (2017 on) on 21/06/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant, introduced himself. Presented very smart and professional.
Delivery Punctuality Comments
At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.
Overall Punctuality Comments
At 9 am driver informed me 30 minutes or so, pending the local car wash and arrived at 9.35am. Brilliant.
Cleanliness Comments
Well valeted, very clean with not one adverse piece of debris, even on the drivers carpets.
Damage Comments
Encouraged by driver to do a a very thorough exam, nothing at all to report or comment on.
Overall Comments
Delivery was excellent, slow and careful and presented thoughtfully. The handover was thorough with the car well explained including the infotainment aspect and connection to mobile phone which proved successfull.
Delivery Communication Comments
I have been kept well advised by Lings and the delivery firm and I’m very happy with both.
Missing Comments
The driver completed the delivery form on hand tablet with me alongside checking. He did ask if I wished an emailed copy which I declined because there was nothing at all of concern that I could bring up later.
Improvements
None, faultless
Ford Focus (2014-18)
David Calvert
20/06/2018
20/06/2018
8 / 10
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Delivery Communication Comments
David Calvert of Leeds, who had a new Race Red Ford Focus Hatchback (2014 - 2018) on 20/06/2018
Overall: 8 / 10
Overall Comments
Driver phoned to confirm delivery time and again when close to my place.
Delivery Communication Comments
Apart from the mix up where it was booked for Monday, I took the day off, then they changed it to Wednesday. But the free tank of fuel by way of compensation made up for it...
Volkswagen Golf
Alex Tabrah
20/06/2018
20/06/2018
10 / 10
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Alex Tabrah of Crumlin, who had a new Deep black pearl VW Golf Hatchback (2017 on) on 20/06/2018
Overall: 10 / 10
BMW 2 Series Coupe
Sandip Patel
20/06/2018
20/06/2018
10 / 10
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Sandip Patel of Bordon, who had a new Alpine White BMW 2 Series Coupe (2017 on) on 20/06/2018
Overall: 10 / 10
Improvements
Everything went smooth thanks
Volvo XC60 Estate
Dev Mann
19/06/2018
19/06/2018
10 / 10
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Dev Mann of Leicester, who had a new white Volvo XC60 Diesel Estate (2017 on) on 19/06/2018
Overall: 10 / 10
Mazda CX-5 Estate
Tony Horner
18/06/2018
18/06/2018
8 / 10
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Delivery Communication Comments
Tony Horner of Mirfield, who had a new Arctic White Mazda CX-5 Estate (2017 on) on 18/06/2018
Overall: 8 / 10
Delivery Person Comments
Nice Chap
Delivery Punctuality Comments
Nice and early, very punctual.
Overall Punctuality Comments
Nice and early, very punctual.
Cleanliness Comments
It was clean and tidy, it has just been driven up the motorway so there was a little bit of dirt but nothing to worry about.
Damage Comments
As new.
Dealer Service Comments
Didn't meet the dealer just the delivery dude.
Overall Comments
Good communications was contacted by the delivery chap (Fraser) 2 days beforehand and he turned up exactly when he said he would.
Delivery Communication Comments
Really good communications, very human despite the fact you are web-based.
Improvements
Actually... nothing, this is the first time I've leased a car and its been a really painless experience, its been a real bonus for me not to have to deal with car dealers (i don't like them much). You and everybody I dealt with treated me like an adult and didn't make any promises you couldn't keep, your prices were fair (i did look around) and transparent, I really appreciate that. Lings cars is fantastic i will be happy to recommend you and be looking to do business with you again in 3 years. Please don't change a thing you guys are awesome. Thanks, Tony
Honda CR-V Estate
Tracy Tomlinson
18/06/2018
18/06/2018
8 / 10
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Tracy Tomlinson of Wakefield, who had a new Lunar Silver Honda CR-V Diesel Estate (2015 on) on 18/06/2018
Overall: 8 / 10
Improvements
Time slot
Am or pm
Ford Fiesta
Alison Marlow
19/06/2018
19/06/2018
8 / 10
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Delivery Communication Comments
Alison Marlow of Northampton, who had a new Shadow Black Ford Fiesta Hatchback (2017 on) on 19/06/2018
Overall: 8 / 10
Cleanliness Comments
Externally great, internally not so happy.
Dealer Service Comments
I'm guessing my car has been used as a demonstrator because it's done 40 miles more than the distance from the dealership to my place? And the radio was programmed with all the dealer's local radio stations.
Delivery Communication Comments
It would be better if you gave the dealer a mobile number to contact. The delivery driver called our landline and left a message but we didn't pick it up until after the car was delivered.
Improvements
Nothing really
Land Rover RR Evoque
Colin Gough
18/06/2018
18/06/2018
10 / 10
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Colin Gough of Ayot St Lawrence, who had a new Narvik Black Land Rover Range Rover Evoque Diesel Hatchback (2015 on) on 18/06/2018
Overall: 10 / 10
Delivery Person Comments
Nice chatty man, very polite and efficient.
Delivery Punctuality Comments
The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.
Overall Punctuality Comments
The delivery driver text on Friday to confirm he would be delivering on Monday and estimated lunchtime delivery - he was on time.
Cleanliness Comments
He had arranged a hand car wash and whilst the car was clean in the main there were some water marks on it, but nothing too serious
Dealer Service Comments
Didn't have a lot of contact with the Dealer - but the delivery driver was very efficient and kept me advised
Overall Comments
communication with the delivery driver were good and he arrived at his estimated time
Missing Comments
I noticed that there wasn't a service book, but contacted Ling and you very quickly confirmed via the Dealer that servicing is all recorded electronically
Improvements
Nothing really - maybe a better car wash but that would be being very picky really! Overall very happy with the service and in particular Ling Cars who I have to say have answered my questions and kept me informed all the way through - really good service and will thoroughly recommend.
Audi A5 Sportback
Mark Bentley
17/06/2018
17/06/2018
10 / 10
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Mark Bentley of Stockport, who had a new Black Audi A5 Sportback (2016 on) on 17/06/2018
Overall: 10 / 10
Missing Comments
V5C and Log Book
Improvements
none
Nissan Qashqai
Elle Williams
15/06/2018
15/06/2018
10 / 10
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Elle Williams of Stanley, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 15/06/2018
Overall: 10 / 10
Land Rover Discovery Sport Station Wagon
Duncan McMeeking
06/06/2018
06/06/2018
8 / 10
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Duncan McMeeking of Grantham, who had a new Byron Blue Land Rover Discovery Sport Diesel Sw (2015 on) on 06/06/2018
Overall: 8 / 10
Cleanliness Comments
Despite sitting in delivery yard for extra 2 days - my choice - still very clean / dust free
Improvements
Nothing
Volkswagen Tiguan Estate
Andrew Robertson
15/06/2018
15/06/2018
8 / 10
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Andrew Robertson of Stratford On Avon, who had a new Urano Grey VW Tiguan Diesel Estate (2016 on) on 15/06/2018
Overall: 8 / 10
Missing Comments
I was supplied with an Apple USB cable, but thought I had ordered an Android one, although I may be mistaken.
Nissan Qashqai
Alan Purvis
11/06/2018
11/06/2018
10 / 10
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Alan Purvis of Armadale, who had a new Black Nissan Qashqai Hatchback (2017 on) on 11/06/2018
Overall: 10 / 10
Audi A6 Saloon
Kevin Flaherty
14/06/2018
14/06/2018
8 / 10
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Kevin Flaherty of Poulton Le Fylde, who had a new Non metallic - Black Audi A6 Saloon (2014 on) on 14/06/2018
Overall: 8 / 10
Dealer Service Comments
The wrong kit ordered for the car. Also the fact they wanted paper copies of documents where all others now working electronic
Improvements
Dancing girls and some fireworks would have been nice but not essential. Otherwise nothing else
Citroen C3
James Bywell
13/06/2018
13/06/2018
8 / 10
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James Bywell of Dorking, who had a new Platinum grey Citroen C3 Hatchback (2016 on) on 13/06/2018
Overall: 8 / 10
Delivery Person Comments
Very nice and polite chap
Citroen C4 Cactus (2018-18)
Hayley Gallagher
11/06/2018
11/06/2018
8 / 10
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Hayley Gallagher of Dunstable , who had a new Polar white Citroen C4 Cactus Hatchback Special Editions (2018 - 2018) on 11/06/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Yes and they called in advance
Overall Punctuality Comments
Yes and they called in advance
Damage Comments
All in good condition
Overall Comments
Very good - friendly and helpful guy
Mini Convertible
Linda Morrison
13/06/2018
13/06/2018
10 / 10
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Linda Morrison of Dorchester, who had a new Moonwalk Grey Mini Convertible (2016 on) on 13/06/2018
Overall: 10 / 10
Mazda CX-5 Estate
Tracey Davison
14/12/2017
14/12/2017
10 / 10
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Tracey Davison of Winsford, who had a new Arctic white Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017
Overall: 10 / 10
Delivery Person Comments
He didn't smell ????
Damage Comments
It was 100%perfect !
Overall Comments
Very good , they gave a time an arrived just before it !
Improvements
Absolutely nothing!
Mazda CX-5 Estate
Tracey Davison
14/12/2017
14/12/2017
10 / 10
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Tracey Davison of Winsford, who had a new Arctic white Mazda CX-5 Diesel Estate (2017 on) on 14/12/2017
Overall: 10 / 10
Delivery Person Comments
He didn't smell ????
Damage Comments
It was 100%perfect !
Overall Comments
Very good , they gave a time an arrived just before it !
Improvements
Absolutely nothing!
Kia Sportage Estate (2016-18)
Gary Cutts
02/06/2018
02/06/2018
4 / 10
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Gary Cutts of ANDOVER, who had a new Fusion White Kia Sportage Diesel Estate (2016 - 2018) on 02/06/2018
Overall: 4 / 10
Delivery Person Comments
N/A
Delivery Punctuality Comments
N/A
Overall Punctuality Comments
N/A
Cleanliness Comments
Brand new vehicle.
Dealer Service Comments
Arrived at the dealership in Lincoln expecting to meet the sales manager. He did not appear and I was left to deal with a junior who was unable to give me any satisfactory answers to my questions.
Overall Comments
The vehicle did not get delivered on the expected day and I ended up travelling 176mile via train to collect it from Lincoln.
Missing Comments
The tow bar was not fitted and the was no dealership stamp in the warranty book.
Improvements
Deliverd on time.
Audi A5 Sportback
Cranny Crandon
08/06/2018
08/06/2018
10 / 10
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Cranny Crandon of Penarth, who had a new White Audi A5 Sportback (2016 on) on 08/06/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Jacqui Field
13/06/2018
13/06/2018
8 / 10
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Jacqui Field of Tonbridge, who had a new Phantom Black Kia Sportage Estate (2016 - 2018) on 13/06/2018
Overall: 8 / 10
Skoda Superb Estate
Milby Milburn
25/05/2018
25/05/2018
8 / 10
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Milby Milburn of South Shields, who had a new Energy Blue Skoda Superb Estate (2015 on) on 25/05/2018
Overall: 8 / 10
Jaguar XF Estate
Blueboy Baldwin
12/06/2018
12/06/2018
8 / 10
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Blueboy Baldwin of Gerrards Cross, who had a new Loire Blue Jaguar XF Diesel Sportbrake (2017 on) on 12/06/2018
Overall: 8 / 10
Delivery Person Comments
Courteous gentleman
Delivery Punctuality Comments
The issue with the insurance meant he delivered 2nd drop, not his fault
Overall Punctuality Comments
The issue with the insurance meant he delivered 2nd drop, not his fault
Damage Comments
Posted picture
Overall Comments
Very happy
Nissan Qashqai
Scott Fisher
11/06/2018
11/06/2018
6 / 10
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Scott Fisher of Warrington, who had a new Black Nissan Qashqai Hatchback (2017 on) on 11/06/2018
Overall: 6 / 10
Delivery Punctuality Comments
I had a call in the morning and the time he came was quite accurate
Overall Punctuality Comments
I had a call in the morning and the time he came was quite accurate
Cleanliness Comments
Car was clean and valeted on the inside but dirty on the outside it didn't feel 'new'
Dealer Service Comments
I
Missing Comments
delivery form was only emailed after the guy had left - although information was correct
Improvements
Clean vehicle on the outside, handover documentation I could go through with they guy while he was there not just emailed after.
Volkswagen Golf
Denise Cowle
12/06/2018
12/06/2018
10 / 10
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Denise Cowle of Glasgow, who had a new Urano Grey VW Golf Diesel Hatchback (2017 on) on 12/06/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant, contacted me several times when en route to update his arrival time, took time to explain everything about car.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
No problems
Ford Ecosport
Thomas Morland
08/06/2018
08/06/2018
8 / 10
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Thomas Morland of High Wycombe, who had a new Black Ford Ecosport Hatchback (2018 on) on 08/06/2018
Overall: 8 / 10
Jaguar F-Type Coupe
John Steven
08/06/2018
08/06/2018
8 / 10
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John Steven of Northampton, who had a new Corris Grey Jaguar F-Type Coupe (2017 on) on 08/06/2018
Overall: 8 / 10
Delivery Person Comments
He was very friendly
Cleanliness Comments
Could have been a little cleaner
Overall Comments
Driver called ahead to tell us the car was arriving in the morning. Car was tidy but had 148 miles on the clock
Improvements
Less miles on the clock
Skoda Octavia Estate
Gary Kristensen
30/04/2018
30/04/2018
6 / 10
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Delivery Communication Comments
Gary Kristensen of Reading, who had a new Candy White Skoda Octavia Diesel Estate (2017 on) on 30/04/2018
Overall: 6 / 10
Delivery Person Comments
No problems at all. He was a nice guy and very knowledgeable about the car.
Delivery Punctuality Comments
As per my previous comments.
Overall Punctuality Comments
As per my previous comments.
Cleanliness Comments
Was cleaned just before drop off, but due to wet roads, the car had some dirt over it still from the last part of the delivery drive from the washing point to my work location.
Damage Comments
All good on this front.
Dealer Service Comments
Did not really have much contact with them. They delivered late, when they promised differently, so it's very poor service I'm afraid!
Overall Comments
The car delivery was promised in the morning, but did not happen until late afternoon and made me late for returning home to the family. It also conflicted with work meetings that I had rearranged away from the morning, and although the delivery guy was apologetic, and he had phoned to say he would be late earlier in the morning, but it was still pretty poor service.
Delivery Communication Comments
Very good with you and the dealer. It was just the lateness when it was promised in the morning that spoilt the whole process.
Improvements
Delivery time as promised should be the standard to aim to achieve every time!
Seat Leon
Paul Drury
07/06/2018
07/06/2018
10 / 10
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Paul Drury of Peterborough, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 07/06/2018
Overall: 10 / 10
Delivery Person Comments
As above.
Damage Comments
Light Scratch Left Side Rear Bumper has been recoreded on JCT600 New Vehicle Acceptance Sheet.
Overall Comments
David was very thorough and found light scratch on bumper which we recorded overall very Customer focussed he is great Ambassador for JCT600.
Improvements
Nothing
Seat Arona
Kamil Wojsz
19/02/2018
19/02/2018
10 / 10
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Kamil Wojsz of Northwich, who had a new White Seat Arona Hatchback (2017 on) on 19/02/2018
Overall: 10 / 10
Kia Sportage Estate (2016-18)
Brian Coppin
08/12/2017
08/12/2017
10 / 10
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Brian Coppin of Chappel, who had a new Silver Frost Kia Sportage Estate (2016 - 2018) on 08/12/2017
Overall: 10 / 10
Improvements
Not a lot really all aspects of this transaction was spot on,briliant
Skoda Karoq Estate
Neil Dixon
07/06/2018
07/06/2018
8 / 10
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Neil Dixon of Lutterworth, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 07/06/2018
Overall: 8 / 10
Delivery Person Comments
Company were using a new tablet-based system for the delivery but he'd obviously had zero training on using it. Can't blame him for that though
Dealer Service Comments
Delivery time from first order was a bit long
Volvo V90 Estate
Carol Brewer
07/06/2018
07/06/2018
10 / 10
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Carol Brewer of Southampton, who had a new Black Volvo V90 Diesel Estate (2016 on) on 07/06/2018
Overall: 10 / 10
Land Rover RR Sport Estate
Shaun Harvey
06/06/2018
06/06/2018
10 / 10
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Shaun Harvey of Wakefield, who had a new Navrik Black Land Rover Range Rover Sport Diesel Estate (2018 on) on 06/06/2018
Overall: 10 / 10
Volkswagen Golf
Chris Wray
06/06/2018
06/06/2018
10 / 10
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Chris Wray of Blyth, who had a new Urano Grey VW Golf Hatchback (2017 on) on 06/06/2018
Overall: 10 / 10
Ford Focus (2014-18)
Matthew Canwell
06/06/2018
06/06/2018
8 / 10
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Matthew Canwell of Great Yarmouth, who had a new Magnetic Ford Focus Hatchback (2014 - 2018) on 06/06/2018
Overall: 8 / 10
Dealer Service Comments
Was only disappointed that the damage to windscreen was only spotted a couple of days before the intended delivery date. However the repair and delivery did not take too long.
Overall Comments
The actual delivery on the day was excellent (the change of day was a bit of a pain but that's another issue)
Improvements
Nothing - am very happy that you advised and paid for hire car while the delivery was delayed.
Volkswagen Golf
Jules Banks
05/06/2018
05/06/2018
10 / 10
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Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback (2017 on) on 05/06/2018
Overall: 10 / 10
Delivery Person Comments
Tracy was lovely, very thorough in her demo.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Fab condition, just as expected
Overall Comments
The lady rang me to let me know when she was going to arrive and that she was driving my new gorgeous golf which made me more excited
Missing Comments
need to check on delivery form, might be in glove compartment
Kia Sportage Estate (2016-18)
Fran Prendergast
06/06/2018
06/06/2018
8 / 10
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Fran Prendergast of Manchester, who had a new Black Kia Sportage Diesel Estate (2016 - 2018) on 06/06/2018
Overall: 8 / 10
Dealer Service Comments
incorrect information provided to fill in form which lead to numerous attempts to get private plate added to car this resulted in delay in car and still no closer to getting private plate on the car on top of that they lost and delayed forms sending to and from
Missing Comments
There was no matts in the car not sure if they were meant to be in the car my previous lease had matts so not sure if missing or optional looks like they got left out during valet
Improvements
delivery process was spot on to be fair nothing needs to be changed
Audi A6 Saloon
John Clare
05/06/2018
05/06/2018
8 / 10
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John Clare of Hornchurch, who had a new Ibis white Audi A6 Saloon (2014 on) on 05/06/2018
Overall: 8 / 10
Delivery Person Comments
A very nice person who described the controls and equipment well
Delivery Punctuality Comments
Yes with a telephone call 1 hour before arrival
Overall Punctuality Comments
Yes with a telephone call 1 hour before arrival
Cleanliness Comments
Car was slightly soiled on the sills but the delivery driver said he had encountered some rain on the journey.
Missing Comments
I was told there is no Warranty book as all records about servicing etc is held on Computer
Improvements
Earlier advice of potential delivery date would have been helpful so that I could have coordinated removal of old vehicle with arrival of new. Coordination proved difficult as the od car has to be serviced and MOT'd whilst I was keen to receive and understandably you and the dealer were keen to deliver. Coordination would have saved considerable money on Insurance cover and time talking with Insurance Company, I will learn from this.
Honda CR-V Estate
Rich Askew
05/06/2018
05/06/2018
8 / 10
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Rich Askew of SCARBOROUGH, who had a new White Honda CR-V Diesel Estate (2015 on) on 05/06/2018
Overall: 8 / 10
Cleanliness Comments
Delivery dirt. Minimal
Kia Sportage Estate (2016-18)
Gary Davies
04/06/2018
04/06/2018
8 / 10
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Gary Davies of Llanelli, who had a new Dark Gun Kia Sportage Diesel Estate (2016 - 2018) on 04/06/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Average
Overall Punctuality Comments
Average
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Skoda Octavia
Phil Mellons
31/05/2018
31/05/2018
8 / 10
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Phil Mellons of Consett, who had a new Candy White Skoda Octavia Hatchback (2017 on) on 31/05/2018
Overall: 8 / 10
Missing Comments
The car didn’t have a replacement tyre
Nissan Qashqai
Ross Dundas
01/06/2018
01/06/2018
8 / 10
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Ross Dundas of Motherwell, who had a new Gun Metallic Nissan Qashqai Hatchback (2017 on) on 01/06/2018
Overall: 8 / 10
Cleanliness Comments
Few bugs on the windscreen but that’s to be expected
Sticky mark on the inside of the windscreen, maybe from satnav
Dealer Service Comments
Not had much contact but all good
Improvements
An estimated delivery time day before delivery would be helpful
Skoda Octavia Estate
Daniel Price
25/05/2018
25/05/2018
10 / 10
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Daniel Price of Blackwood, who had a new Pacific Blue Skoda Octavia Estate (2017 on) on 25/05/2018
Overall: 10 / 10
Delivery Person Comments
Really friendly guy. Was extremely patient with me while I was looking over the car in torrential rain
Delivery Punctuality Comments
As and when requested
Overall Punctuality Comments
As and when requested
Cleanliness Comments
Brand new smell and look as expected
Overall Comments
Delivered as and when requested . No hassle and a friendly face.
Volvo V90 Estate
Lee Bradburn
31/05/2018
31/05/2018
8 / 10
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Delivery Communication Comments
Lee Bradburn of Warrington, who had a new Osmium Grey Volvo V90 Diesel Estate (2016 on) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
She was lovely smelling and frighfuly friendly.
Delivery Punctuality Comments
Most punctual indeed - arguably 24 hours ahead of schedule!
Overall Punctuality Comments
Most punctual indeed - arguably 24 hours ahead of schedule!
Cleanliness Comments
Car was, and is , lovely. It had been jet washed before it arrived with me.
Damage Comments
None.
Dealer Service Comments
Not qualified to say - never had any interaction with the dealer.
Overall Comments
Very good
Delivery Communication Comments
Very Good indded!
Missing Comments
A spare Swede in the boot to do my bidding as required, although that may have been an optional extra!
Improvements
Provided teh car for free? That would have been substantially better for me!!!
Volkswagen Golf Estate
Danny Aitken
31/05/2018
31/05/2018
8 / 10
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Danny Aitken of Falkirk, who had a new Indium Grey VW Golf Estate (2017 on) on 31/05/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful. Took care to explain properly the new features on the car and was very professional. Also achieved 46mpg on the 321 mile journey so obviously drove the car gently
Delivery Punctuality Comments
Called me 2 hours beforehand with an estimated arrival time. Was spot on
Overall Punctuality Comments
Called me 2 hours beforehand with an estimated arrival time. Was spot on
Cleanliness Comments
Unfortunately a bit dirty from the drive but not much can be done about that.
Improvements
Would have been nice if it was on a truck instead of being driven up but I understand this keeps costs down
Audi TT Coupe
31/05/2018
31/05/2018
10 / 10
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of , who had a new White Audi TT Coupe (2014 on) on 31/05/2018
Overall: 10 / 10
Delivery Person Comments
Michael was great spent time with me going through every... really lovely guy didn’t rush me
Delivery Punctuality Comments
Kept me updated on times
Overall Punctuality Comments
Kept me updated on times
Overall Comments
S
Missing Comments
No spare wheel but said not supplied now
Improvements
N/a
Audi A5 Sportback
Paul Hutchison
31/05/2018
31/05/2018
10 / 10
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Paul Hutchison of Heriot, who had a new Black Audi A5 Sportback (2016 on) on 31/05/2018
Overall: 10 / 10
Delivery Person Comments
As above, couldn't ask for better
Delivery Punctuality Comments
Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)
Overall Punctuality Comments
Within a few minutes of estimated arrival time (not bad for a 100 mile+ drive)
Cleanliness Comments
A few dead bugs on the windscreen after its drive from Newcastle :) - but overall very good
Damage Comments
Had a good look over it before signing for delivery, couldn't see anything
Overall Comments
All good, friendly guy delivered the car at lunchtime on the day specified - he called me before he left and took time to give me a tour of the car, pointing out stuff (like where audi have hidden the window washer fill cap :) ), helped get the phone connected etc - not rushed at all.
Improvements
No issues at all
Hyundai Tucson Estate
Al Watson
30/05/2018
30/05/2018
8 / 10
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Al Watson of Erskine, who had a new Stargazing Blue Hyundai Tucson Estate (2015 on) on 30/05/2018
Overall: 8 / 10
Delivery Person Comments
A very nice man
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
a few squashed flies on the bonnet but clean everywhere else
Damage Comments
no damage
Overall Comments
Car arrived early in the morning so I had the full day to enjoy my new car
Improvements
nothing
Citroen C3 Aircross
Ian Paterson
29/05/2018
29/05/2018
8 / 10
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Ian Paterson of Stockport, who had a new Ink Black Citroen C3 Aircross Hatchback (2017 on) on 29/05/2018
Overall: 8 / 10
Delivery Person Comments
Nice cultured South African gent
Delivery Punctuality Comments
Keot informed accurately
Overall Punctuality Comments
Keot informed accurately
Cleanliness Comments
Outside not washed but due to my mistake on address and tie implication
Overall Comments
I'd made a mistake on the deliver address and they accommodated me well.
Missing Comments
Aerial not found....yet, but will search on Friday
Improvements
Earlier idea of time in day eg not til after 12 as coming from Gloucester rather than just the hour away call (more to make sure I'm there)
Kia Sportage Estate (2016-18)
Al Unwin
29/05/2018
29/05/2018
8 / 10
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Delivery Communication Comments
Al Unwin of Sheffield, who had a new Silver Frost Kia Sportage Estate (2016 - 2018) on 29/05/2018
Overall: 8 / 10
Cleanliness Comments
Apart from the smell of cigarettes
Damage Comments
The keys looked liked they’d been dropped and were scratched
Dealer Service Comments
No contact at all
Overall Comments
Good
Delivery Communication Comments
Communication from you fantastic no contact at all from dealer
Missing Comments
Locking wheel nut and car manual
Improvements
More delivery time communication
BMW 5 Series Saloon
29/05/2018
29/05/2018
8 / 10
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Delivery Communication Comments
of , who had a new Bluestone metallic BMW 5 Series Saloon (2017 on) on 29/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly guy, no hassle to hurry, even stopped for a quick chat and coffee. Took great care, checked toolkit, etc, was there without me even prompting. Excellent :)
Delivery Punctuality Comments
Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!
Overall Punctuality Comments
Was expecting car mid afternoon but he was here just after 9am! Amazingly quick!
Cleanliness Comments
As above, some polish still not removed, but very clean and spotless inside.
Dealer Service Comments
Not entirely sure, but they specced car incorrectly initially. I expect no more from a car dealer. They're obviously new at this.... sigh
Overall Comments
Car was very clean, there was some evidence of wax/polish that hadn't been fully polished out but the delivery dude said they tended to prep them in a dimly-lit warehouse so it's understandable! To be honest, I was expecting a dirty car having been driven up from Norfolk so I was overjoyed with the condition :)
Delivery Communication Comments
Only let down is I had to chase LingsCars for delivery confirmation (from the dealer) and they in turn had to chase dealer. But overall, this is a tiny blip in an otherwise flawless process so no complaints from me. Customer has to take SOME responsibility sometimes, that's fair :)
Missing Comments
I asked for a free BMW mug. Luckily I have a Ling mug on the way which is bound to be better quality anyway.
Improvements
Free BMW mug, otherwise, nothing.
Volvo V90 Estate
25/05/2018
25/05/2018
10 / 10
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of , who had a new Bright Silver Volvo V90 Estate (2017 on) on 25/05/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap (Stu) very helpful. Gave a full demo of the bells and whistles. He did not smell at all, even after the long journey!
Delivery Punctuality Comments
Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'
Overall Punctuality Comments
Arrived early outside the house and left it until a respectable time to ring to say 'I'm Here!!'
Cleanliness Comments
He spent much time cleaning the squatted flies off
Dealer Service Comments
Didn't have anything to do with Arthur
Improvements
Nothing, a good job all round
Renault Captur
Steve Davis
15/05/2018
15/05/2018
10 / 10
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Steve Davis of Tiptree, who had a new Black Renault Captur Hatchback (2017 on) on 15/05/2018
Overall: 10 / 10
Delivery Person Comments
He was a smashing chap
Seat Arona
Maz Macleod
23/05/2018
23/05/2018
10 / 10
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Maz Macleod of Uphall, who had a new Nevada White Seat Arona Hatchback (2017 on) on 23/05/2018
Overall: 10 / 10
Delivery Person Comments
An extremely nice gentleman, ex referee, with same knee issue as I have hence the automatic choice. He was very thorough on handover a lovely man ????????
Delivery Punctuality Comments
Very attentive with texts for delivery ????????
Overall Punctuality Comments
Very attentive with texts for delivery ????????
Missing Comments
Spare wheel annotated on delivery not there
Improvements
Nothing as 304 miles delivery mileage is carried on
Renault Captur
Elaine Barratt
23/05/2018
23/05/2018
6 / 10
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Delivery Communication Comments
Elaine Barratt of Gayton, who had a new Mercury with Black Roof Renault Captur Hatchback (2017 on) on 23/05/2018
Overall: 6 / 10
Delivery Person Comments
Sorry to say this but the person had an odour and he asked me to take him to the vas stop we are very rural so I had to call him a taxi and then drop him off at the pick up point
Delivery Punctuality Comments
He got lost
Overall Punctuality Comments
He got lost
Cleanliness Comments
Very good
Dealer Service Comments
None
Overall Comments
Good however despite being given explicit instructions still got lost
Delivery Communication Comments
Lungs were great the Dealer not
Missing Comments
Warranty breakdown cover there should be a standard 12 months but nothing given and service book although it may be stored in the key card
Improvements
Lings were great however nothing from the Dealer and no details on breakdown
BMW 1 Series
Kim Darton
23/05/2018
23/05/2018
6 / 10
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Kim Darton of Pontefract, who had a new Mineral Grey BMW 1 Series Hatchback Special Edition (2017 on) on 23/05/2018
Overall: 6 / 10
Delivery Person Comments
Offered a free valet as he delivered by car by driving it.
Delivery Punctuality Comments
Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.
Overall Punctuality Comments
Was an hour late to what was sent in the text message arrived at 5pm. Rather than between 3 and 4.
Overall Comments
Delicery date could have been adhered to better by the delivery company.
Improvements
Nothing. Was more to do with the dealer.
Audi A5 Sportback
Leanne Dobson
20/05/2018
20/05/2018
10 / 10
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Leanne Dobson of Leeds, who had a new White Audi A5 Sportback (2016 on) on 20/05/2018
Overall: 10 / 10
Delivery Person Comments
Very polite and friendly
Ford S-Max Estate
Jon Henderson
22/05/2018
22/05/2018
10 / 10
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Jon Henderson of Bookham, who had a new Magnetic grey Ford S-Max Diesel Estate (2015 on) on 22/05/2018
Overall: 10 / 10
Delivery Person Comments
On time and called in advance, friendly, handled issue very well.
Missing Comments
Wrong reg plate!
Audi A5 Sportback
Skidders Skidmore
19/05/2018
19/05/2018
8 / 10
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Skidders Skidmore of Tonbridge, who had a new Black Audi A5 Sportback (2016 on) on 19/05/2018
Overall: 8 / 10
Improvements
One comment, the car was delivered from Tyneside which was 351 miles away and consequently there were dead insects over the bonnet which at first looked like scratches but I suppose if you are driving on motorways at motorway speeds you are going to get the odd insect.
Renault Captur
Jeff Shade
17/05/2018
17/05/2018
8 / 10
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Jeff Shade of Solihull, who had a new Oyster Grey Renault Captur Hatchback (2017 on) on 17/05/2018
Overall: 8 / 10
Mercedes GLA Class
Chris Welsh
18/05/2018
18/05/2018
8 / 10
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Chris Welsh of Edinburgh, who had a new Canvasite Blue Mercedes GLA Class Diesel Hatchback (2017 on) on 18/05/2018
Overall: 8 / 10
Cleanliness Comments
fine, he washed it after the drive up
Overall Comments
Friendly driver, let me know in advance when arriving.
Audi A5 Coupe
Dave Simpson
17/05/2018
17/05/2018
8 / 10
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Dave Simpson of Sheffield , who had a new Brilliant Black Audi A5 Diesel Coupe (2016 on) on 17/05/2018
Overall: 8 / 10
Cleanliness Comments
Had dead insects from driving on the motorway.
Overall Comments
Would have preferred if the car was delivered on a truck so it would of had 0 miles on the clock and no dirt at all.
Improvements
Just delivered on a truck.
Seat Ateca Estate
Mel Holloway
17/05/2018
17/05/2018
8 / 10
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Delivery Communication Comments
Mel Holloway of Coventry, who had a new Lava Blue Seat Ateca Estate (2016 on) on 17/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly, discussed car and how it works..
Delivery Punctuality Comments
Brilliant.. car arrived st 9.20 am ..
Overall Punctuality Comments
Brilliant.. car arrived st 9.20 am ..
Cleanliness Comments
Car was immaculate inside.. and very clean on the outside...
Damage Comments
No , none.
Overall Comments
Man was very helpful... and friendly.. answered any questions that I asked.
Delivery Communication Comments
Fab, you have always kept me updated through the whole process.
Improvements
Nothing.
Volkswagen Golf
Rachel Marchant
16/05/2018
16/05/2018
8 / 10
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Rachel Marchant of Marlow, who had a new Deep Black Pearl. VW Golf Hatchback (2017 on) on 16/05/2018
Overall: 8 / 10
Delivery Person Comments
He was a very nice, friendly person.
Delivery Punctuality Comments
Driver kept me updated through the day on his ETA and arrived on time.
Overall Punctuality Comments
Driver kept me updated through the day on his ETA and arrived on time.
Cleanliness Comments
Th driver had given it a wash and dry before he delivered it to me. Interior was very clean too.
Overall Comments
It was quite a quick handover but there wasn’t much to go over as my new car was very similar to my old car.
Missing Comments
Apart from above warranty book/delivery form all is present.
Improvements
Providing the warranty book/delivery note - I didn’t know I was meant to have these!
Skoda Octavia
Neil Gordon
10/05/2018
10/05/2018
6 / 10
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Neil Gordon of Ashington, who had a new Blue Skoda Octavia Hatchback (2017 on) on 10/05/2018
Overall: 6 / 10
Cleanliness Comments
Thought it was dirty compared to previous new cars I have received.
Missing Comments
There is no service log in the pack so no idea of service intervals or any means of recording it when due. Also as I took out maintenance and service contract was expecting some info on that but nothing so have no contact details.
Improvements
Be useful to have a checklist of what is actually supposed to be in the car.
Volvo S60 Saloon (2013-18)
Peter Funnell
14/05/2018
14/05/2018
8 / 10
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Peter Funnell of Romsey, who had a new Magic Blue Volvo S60 Saloon (2013 - 2018) on 14/05/2018
Overall: 8 / 10
Missing Comments
Car was driven down from suppliers who were in Hull.
Seat Leon
Jack Donalson
14/05/2018
14/05/2018
8 / 10
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Jack Donalson of Newcastle Upon Tyne, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 14/05/2018
Overall: 8 / 10
Improvements
Exterior could of been cleaner.
BMW 4 Series Coupe
Graeme Gillis
14/05/2018
14/05/2018
8 / 10
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Graeme Gillis of Blackheath, who had a new Glacier Silver BMW 4 Series Coupe (2013 on) on 14/05/2018
Overall: 8 / 10
Delivery Person Comments
Ronnie is a really friendly & reliable guy - he rang me the day before the delivery advising of the time, and then arrived bang on time.
Improvements
It was great, everything went like clockwork.
Nissan Qashqai
Alex Sloane
03/05/2018
03/05/2018
8 / 10
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Alex Sloane of London, who had a new Black Nissan Qashqai Hatchback (2017 on) on 03/05/2018
Overall: 8 / 10
Seat Arona
Will McGonagle
11/05/2018
11/05/2018
8 / 10
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Will McGonagle of London, who had a new Urban silver Seat Arona Hatchback (2017 on) on 11/05/2018
Overall: 8 / 10
Volvo XC40 Estate
11/05/2018
11/05/2018
8 / 10
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of , who had a new Osmium Grey Volvo XC40 Estate Special Editions (2018 on) on 11/05/2018
Overall: 8 / 10
Dealer Service Comments
Didn’t even know who they are!
Missing Comments
Volvo dealer didn’t provide the PIN for interactive services. Had to chase local dealer, who sorted it, but said supplying dealer should have done it.
Improvements
Maybe connect us with the supplying dealer
Audi A4 Estate
Maureen Jamieson
02/05/2018
02/05/2018
8 / 10
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Maureen Jamieson of Whitley Bay, who had a new Ibis White Audi A4 Diesel Avant (2015 on) on 02/05/2018
Overall: 8 / 10
Delivery Person Comments
guy was pleasant & explained dash board equipment etc
Delivery Punctuality Comments
as previous on time
Overall Punctuality Comments
as previous on time
Cleanliness Comments
car was clean etc - but was raining when delivered - guy did offer to has car washed - no point due to rain
Overall Comments
delivery guy turned up at time estimated
Missing Comments
not aware anything being missing
Improvements
I have no issue with delivery process
Volkswagen Up
Theresa Lewis
10/05/2018
10/05/2018
10 / 10
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Theresa Lewis of Brecon, who had a new Tornado Red VW Up Hatchback (2016 on) on 10/05/2018
Overall: 10 / 10
Improvements
It would have made whole process perfect if I'd had the ETA perhaps 24 hours before delivery. As it was, I was 'phoned by driver when he was about one hour away, which happened to be fine for me. But if I'd had to go out it would have presented a big problem.
Volkswagen Tiguan Estate
Paul Mcadam
10/05/2018
10/05/2018
10 / 10
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Paul Mcadam of Sacriston, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 10/05/2018
Overall: 10 / 10
Improvements
Nothing, everything was as expected and informed.
Seat Arona
Rick Lewis
10/05/2018
10/05/2018
10 / 10
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Rick Lewis of Flitwick, who had a new White Seat Arona Hatchback (2017 on) on 10/05/2018
Overall: 10 / 10
Nissan Qashqai
Tim Hazell
10/05/2018
10/05/2018
10 / 10
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Tim Hazell of Consett, who had a new Flame Red Nissan Qashqai Hatchback (2017 on) on 10/05/2018
Overall: 10 / 10
Audi A4 Saloon
Scott Stevenson
10/05/2018
10/05/2018
8 / 10
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Scott Stevenson of Glasgow, who had a new Brilliant Black Audi A4 Saloon Special Editions (2017 on) on 10/05/2018
Overall: 8 / 10
Volvo S60 Saloon (2013-18)
Mahir Kaskavalci
08/05/2018
08/05/2018
8 / 10
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Mahir Kaskavalci of King's Lynn, who had a new Onyx Black Volvo S60 Saloon (2013 - 2018) on 08/05/2018
Overall: 8 / 10
Delivery Person Comments
Very kind and helpful.
Cleanliness Comments
The front end of the car was dirty.
Renault Captur
Paul Hodgson
09/05/2018
09/05/2018
6 / 10
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Paul Hodgson of Bowburn, who had a new Boston Blue Renault Captur Hatchback (2017 on) on 09/05/2018
Overall: 6 / 10
Cleanliness Comments
Not a huge issue as the car didn't smell but found some ash on the back seat and drivers side window. We know someone had been smoking as I later found a lighter down by the drivers seat.
Missing Comments
service book
Improvements
I know not your fault but delivery was about 5 weeks late
Volvo V40
Andy Harding
09/05/2018
09/05/2018
8 / 10
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Andy Harding of Northallerton, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 09/05/2018
Overall: 8 / 10
Delivery Person Comments
Top bloke had a good old chat.
Delivery Punctuality Comments
On the exact time he phoned to say he’d be there.
Overall Punctuality Comments
On the exact time he phoned to say he’d be there.
Overall Comments
Love my new car.
Improvements
On the service I received yesterday nothing bag needs improving, if anyone says otherwise they are far to fussy.
Seat Arona
Caroline Groom
08/05/2018
08/05/2018
8 / 10
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Caroline Groom of Huddersfield, who had a new Desire Red with Black Roof Seat Arona Hatchback (2017 on) on 08/05/2018
Overall: 8 / 10
Delivery Person Comments
Very friendly
Cleanliness Comments
Outside was dirty- had to go through car wash
Overall Comments
Fine, delivered on time and called to say what time he’d be there
Seat Leon
Neill Brookman
04/05/2018
04/05/2018
6 / 10
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Delivery Communication Comments
Neill Brookman of Basingstoke, who had a new Nevada white Seat Leon Hatchback (2016 on) on 04/05/2018
Overall: 6 / 10
Delivery Punctuality Comments
Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared
Overall Punctuality Comments
Car arrived before 8am,but we weren't told in advance what time the delivery would be, so we were nutty prepared
Cleanliness Comments
Car was pretty dirty when it succeed
Dealer Service Comments
No communication from the dealer
Delivery Communication Comments
No communication from the dealer
Improvements
Given a rough time and made sure the car was cleaned before delivery
Jeep Renegade (2015-18)
Rach Morgan
04/05/2018
04/05/2018
10 / 10
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Rach Morgan of Bridgend, who had a new Solar Yellow Jeep Renegade Hatchback (2015 - 2018) on 04/05/2018
Overall: 10 / 10
Improvements
Absolutely nothing. Smooth from start to finish
Mercedes C Class Coupe
Kate Mills
03/05/2018
03/05/2018
8 / 10
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Kate Mills of Chippenham, who had a new Polar White Mercedes C Class Diesel Coupe (2015 on) on 03/05/2018
Overall: 8 / 10
Overall Comments
The car was a day late because it wouldn't start but they did keep me well informed so it wasn't too muc of an issue
Skoda Octavia
Phil Thompson
03/05/2018
03/05/2018
8 / 10
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Phil Thompson of Bedlington, who had a new Black Skoda Octavia Hatchback (2017 on) on 03/05/2018
Overall: 8 / 10
Overall Comments
Although I saw and signed a delivery form I was told I could not have a copy so I have no physical or digital copy of what was signed.
Nissan Qashqai
Ste Mellor
03/05/2018
03/05/2018
8 / 10
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Ste Mellor of Widnes, who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 03/05/2018
Overall: 8 / 10
Cleanliness Comments
Wheels look liked they were old and had mud splashes round the bottom of the car.
Improvements
Just to make sure the car looks like a new car when it's delivered.
Fiat 124 Spider Convertible (2016-18)
Hilary Gallo
03/05/2018
03/05/2018
8 / 10
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Hilary Gallo of BUNTINGFORD, who had a new Argento Grey Fiat 124 Spider Convertible (2016 - 2018) on 03/05/2018
Overall: 8 / 10
Delivery Punctuality Comments
Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.
Overall Punctuality Comments
Didn't know what rough time. To know so would have been helpful. They did however deliver in the window (before 3pm) that I set.
Damage Comments
Scratch on bonnet and water greening around hood that could have been cleaned - not an issue but had to be noted.
Dealer Service Comments
No contact so difficult to say
Improvements
Given me a 1 hr rough window or an ability to track driver
Peugeot 3008 Estate
Lina Tanna
03/05/2018
03/05/2018
8 / 10
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Lina Tanna of Watford, who had a new Nera black Peugeot 3008 Estate (2016 on) on 03/05/2018
Overall: 8 / 10
Improvements
Efficient, punctual and value for money service from Ling and team. Many thanks
Ford Focus (2014-18)
Martin Dawes
03/05/2018
03/05/2018
8 / 10
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Delivery Communication Comments
Martin Dawes of London, who had a new Deep impact blue Ford Focus Hatchback (2014 - 2018) on 03/05/2018
Overall: 8 / 10
Delivery Punctuality Comments
Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.
Overall Punctuality Comments
Arrived mid morning but did not get a call before delivery to let me know they were on the way as I requested.
Cleanliness Comments
Spotless on outside and majority of inside but some small marks on dashboard. These were easy to wipe off though.
Overall Comments
Friendly driver and car in good condition. Some small marks on interior dash board but cleaned these off myself easily.
Delivery Communication Comments
Kept very up to date on delivery by ling website but the deliverer of the car did not call me on the day as I requested.
Improvements
Call from deliverer of car on the day of delivery to let me know they were on the way.
Citroen DS3
Nik Kerry
02/05/2018
02/05/2018
10 / 10
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Nik Kerry of Ringwood, who had a new sapphire Citroen DS3 Hatchback (2016 on) on 02/05/2018
Overall: 10 / 10
Missing Comments
I can see the handbook in the door. I assume the warranty book is there. Will let you know shortly if it isn't.
Improvements
The only issue was that I didn't know payment was due in advance and was told day before that I needed to pay that morning. Apart, from that, all was perfect
Skoda Fabia
Megan Moore
24/04/2018
24/04/2018
6 / 10
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Megan Moore of Watford, who had a new Black Pearl Skoda Fabia Hatchback (2015 on) on 24/04/2018
Overall: 6 / 10
Seat Arona
Rich Tamblyn
08/12/2017
08/12/2017
10 / 10
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Rich Tamblyn of Fareham, who had a new White Seat Arona Hatchback (2017 on) on 08/12/2017
Overall: 10 / 10
Nissan Leaf
Julie Roberts
30/04/2018
30/04/2018
8 / 10
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Julie Roberts of Braintree, who had a new Pearl - Black Nissan Leaf Hatchback (2018 on) on 30/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver called first thing and delivery time was accurate.
Overall Punctuality Comments
Driver called first thing and delivery time was accurate.
Cleanliness Comments
A bit dusty inside and interior glass needs a clean.
Overall Comments
Interior switch cover missing but later found in glove box.
Nissan Qashqai
Sue Pritchard
27/04/2018
27/04/2018
8 / 10
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Sue Pritchard of Elloughton, who had a new Magnetic Red Nissan Qashqai Hatchback (2017 on) on 27/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver rang when 20 mins away.
Overall Punctuality Comments
Driver rang when 20 mins away.
Cleanliness Comments
Not showroom condition but clean.
Skoda Fabia
Roy Holliss
27/04/2018
27/04/2018
8 / 10
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Delivery Communication Comments
Roy Holliss of Chepstow, who had a new Pacific Blue Skoda Fabia Hatchback (2015 on) on 27/04/2018
Overall: 8 / 10
Delivery Communication Comments
Your information was excellent throughout. The delivery firm's communication was not nearly as good - one phonecall!
Improvements
send COMPLETE SPEC FOR THE CAR WHEN YOU KNOW IT IS TO BE DELIVERED,FOT INSURANCE PURPOSES.
Honda Civic
Crooky Crook
27/04/2018
27/04/2018
8 / 10
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Crooky Crook of Galashiels, who had a new Rallye Red Honda Civic Hatchback (2017 on) on 27/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Actually arrived an hour earlier than estimated.
Overall Punctuality Comments
Actually arrived an hour earlier than estimated.
Cleanliness Comments
The car had been driven 206 miles prior to delivery so was dusty and had some muddy water splashes on the sides & tailgate.
Improvements
Car cleanliness was the only negative with the whole experience, and even then was not that bad.
Seat Ateca Estate
Steve Liddle
30/04/2018
30/04/2018
10 / 10
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Steve Liddle of Crook, who had a new Lava Blue Seat Ateca Estate (2016 on) on 30/04/2018
Overall: 10 / 10
Delivery Person Comments
No issues there.
Delivery Punctuality Comments
Arrived exactly when advised it would.
Overall Punctuality Comments
Arrived exactly when advised it would.
Cleanliness Comments
Attention to detail was very good.
Overall Comments
Could'nt fault the Delivery. Car arrived on time and in perfect condition. Delivery driver very personable.
Improvements
Absolutely nothing.
Nissan Qashqai
David Gooch
27/04/2018
27/04/2018
8 / 10
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Delivery Communication Comments
David Gooch of Hertford, who had a new Gun Metal Nissan Qashqai Hatchback (2017 on) on 27/04/2018
Overall: 8 / 10
Delivery Person Comments
Texted an hour before arrival and gave an informative intro to the car.
Delivery Punctuality Comments
Car delivered just after 8am which was very helpful.
Overall Punctuality Comments
Car delivered just after 8am which was very helpful.
Cleanliness Comments
Tip top condition
Damage Comments
It was pouring with rain which made the inspection a challenge but all looked good.
Overall Comments
Car delivered on the specified date but a guide delivery time the day before or earlier would have been appreciated rather than 9-5
Delivery Communication Comments
More accurate delivery time such as am / pm would have been appreciated.
Improvements
Better advance warning of proposed delivery time.
Volkswagen Golf
Lee Clarkson
27/04/2018
27/04/2018
10 / 10
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Lee Clarkson of Goole, who had a new Indium grey VW Golf Hatchback (2017 on) on 27/04/2018
Overall: 10 / 10
Cleanliness Comments
Very good
Damage Comments
No
Skoda Superb
Steve Tindle
25/04/2018
25/04/2018
8 / 10
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Steve Tindle of Swindon, who had a new Energy Blue Skoda Superb Diesel Hatchback (2015 on) on 25/04/2018
Overall: 8 / 10
Improvements
All good no compliments
Ford Kuga Estate
Jo Rice
26/04/2018
26/04/2018
6 / 10
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Jo Rice of CHATHAM, KENT, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 26/04/2018
Overall: 6 / 10
Overall Comments
No phone call regarding ETA
Missing Comments
Service book, hand book, warranty
Improvements
Called
Audi A6 Estate
Ian Paterson
20/04/2018
20/04/2018
8 / 10
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Delivery Communication Comments
Ian Paterson of Stockport, who had a new Brilliant Black Audi A6 Diesel Avant (2014 on) on 20/04/2018
Overall: 8 / 10
Delivery Person Comments
Friendly, clear, pragmatic.
Delivery Punctuality Comments
Lack of heads up.
Overall Punctuality Comments
Lack of heads up.
Cleanliness Comments
Inside excellent outside dusty
Damage Comments
Noted missing towing eye cover
Dealer Service Comments
Other than time, dust and cover felt like a good experience.
Overall Comments
They missed the final notification of time which I had to chase up. Car was very dusty and I was offered a cold water wash as a palliative but I declined and will wash when I normally would next.
Delivery Communication Comments
Good up to final time.
Missing Comments
Towing eye cover but predeclared.
Improvements
Notification of time, clean outside and towing eye cover in place
Volvo V40
John Osorio
20/04/2018
20/04/2018
6 / 10
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John Osorio of Northants, who had a new Black Volvo V40 Hatchback (2012 on) on 20/04/2018
Overall: 6 / 10
Cleanliness Comments
having been driven for 295 miles over night is was a bit dirty
Volkswagen Golf
Luke Turner
20/04/2018
20/04/2018
10 / 10
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Luke Turner of Kent , who had a new White Silver VW Golf Hatchback (2017 on) on 20/04/2018
Overall: 10 / 10
Delivery Person Comments
Wasn’t Mark Baldwin was Trevor - very nice chap.
Delivery Punctuality Comments
I was bang on time!
Overall Punctuality Comments
I was bang on time!
Improvements
Nothing, I was quite difficult and you handled things brilliantly!
Volvo XC40 Estate
Simon Grimes
23/04/2018
23/04/2018
10 / 10
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Simon Grimes of Oakham, who had a new Crystal White Volvo XC40 Estate Special Editions (2018 on) on 23/04/2018
Overall: 10 / 10
Seat Ibiza
Charlie DUNN
20/04/2018
20/04/2018
8 / 10
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Charlie DUNN of Sheffield, who had a new Black Seat Ibiza Hatchback (2017 on) on 20/04/2018
Overall: 8 / 10
Delivery Person Comments
Delivery man was very pleasant and on time, explained bits and bobs about the car, called the evening before to confirm the time
Seat Leon
Gareth Jones
23/04/2018
23/04/2018
10 / 10
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Gareth Jones of Sunderland, who had a new Mystery blue Seat Leon Hatchback (2016 on) on 23/04/2018
Overall: 10 / 10
Delivery Person Comments
Very friendly and patient when doing my checks. Very thorough with his explanation of controls.
Delivery Punctuality Comments
I received a text the day before delivery with a 30 minute window. He was on time.
Overall Punctuality Comments
I received a text the day before delivery with a 30 minute window. He was on time.
Cleanliness Comments
Was spotless.
Improvements
Was a very smooth handover.
Skoda Kodiaq Estate
Greg Walsh
23/03/2018
23/03/2018
10 / 10
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Greg Walsh of , who had a new Energy Blue Skoda Kodiaq Estate (2017 on) on 23/03/2018
Overall: 10 / 10
Cleanliness Comments
The driver went to get it washed before delivery.
Audi Q5 Estate
Dan Shaw
11/04/2018
11/04/2018
8 / 10
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Dan Shaw of Corby, who had a new Mythos Black Audi Q5 Diesel Estate (2016 on) on 11/04/2018
Overall: 8 / 10
Hyundai i30
Dan Churchill
20/04/2018
20/04/2018
8 / 10
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Dan Churchill of , who had a new Engine red Hyundai i30 Hatchback (2017 on) on 20/04/2018
Overall: 8 / 10
Cleanliness Comments
excess screen cleaner dried on screen
Overall Comments
Just a bit too early for delivery 7:30
Improvements
Slightly later delivery time
Nissan Leaf
Chris Phillips
19/04/2018
19/04/2018
10 / 10
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Chris Phillips of Liverpool , who had a new Arctic white Nissan Leaf Hatchback (2018 on) on 19/04/2018
Overall: 10 / 10
Improvements
Nothing really over all very satisfied
Nissan X-Trail Station Wagon
Mick Morgan
19/04/2018
19/04/2018
8 / 10
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Mick Morgan of Liverpool, who had a new Gun Metallic Nissan X-Trail Station Wagon (2017 on) on 19/04/2018
Overall: 8 / 10
Ford Focus (2014-18)
James Tunney
17/04/2018
17/04/2018
? / 10
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Audi Q5 Estate
David Foggin
11/04/2018
11/04/2018
10 / 10
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David Foggin of Sowerby, who had a new Brilliant Black Audi Q5 Estate (2016 on) on 11/04/2018
Overall: 10 / 10
Delivery Person Comments
Friendly
Helpful
Overall Comments
73milesonteclock
Clean
Nodamage
Improvements
No
Mercedes GLC Estate
Martin Jones
11/04/2018
11/04/2018
8 / 10
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Martin Jones of Doncaster, who had a new Obsidian Black Mercedes GLC Diesel Estate (2015 on) on 11/04/2018
Overall: 8 / 10
Cleanliness Comments
Room for improvement. I realise the car had been driven to us for delivery but the windscreen inside looked like it had been cleaned with a dirty floorcloth
Audi A5 Sportback
Jeremy Evans
13/04/2018
13/04/2018
8 / 10
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Jeremy Evans of Steeple Ashton, who had a new Black Audi A5 Sportback (2016 on) on 13/04/2018
Overall: 8 / 10
Delivery Person Comments
Happy positive helpful
Cleanliness Comments
We live in the country not easy to get a local clean
Damage Comments
5 chips agreed and noted on the delivery paperwork
Dealer Service Comments
Had issues with charges for service not as stated, had to challenge, dealer added vat to the price with no warning and failed to answer ling's challenge , cancelled deliver for recall with no detail then reinstated two days later with no explanation , ling's had to really work to get a simple explanation
Overall Comments
Helpful and thorough driver, had to take to station but not a problem on the day
Improvements
Na
Nissan Leaf
Pete Clark
11/04/2018
11/04/2018
8 / 10
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Delivery Communication Comments
Pete Clark of Mansfield , who had a new Arctic White Nissan Leaf Hatchback (2018 on) on 11/04/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant and tried to sort issues over the phone.
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Apart from the weather the drivers floor was dirty because of wet dirty shoes, would of been nice if a paper mat was there to prevent dirt.
Damage Comments
Non that could be seen.
Dealer Service Comments
Just a few bits missed.
Overall Comments
Delivery guy was nice but didn’t know anything about the car. Just found out the car. Arrived dirty but only because of the weather.
Delivery Communication Comments
Mostly excellent but didn’t hear anything on the day to confirm delivery and time from the agent.
Missing Comments
Plastic plug in the ceiling, now been delivered. Also the Nissan connect wasn’t set up, just found out, this has to be done pre delivery so the car can produce a signal to connect to the Nissan connect ev app. Haven’t been able to contact the dealer yet.
Improvements
Apart from wrapping the car and putting a ribbon on it, not much, you guys have been great. Thank you ????
Nissan Juke
Stewart Metcalf
10/10/2017
10/10/2017
10 / 10
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Stewart Metcalf of Sunderland, who had a new Blade Silver Nissan Juke Hatchback (2014 on) on 10/10/2017
Overall: 10 / 10
Improvements
Excellent service
Volkswagen Golf
Martin Purcell
13/04/2018
13/04/2018
8 / 10
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Martin Purcell of Harlow, who had a new Deep Black VW Golf Hatchback (2017 on) on 13/04/2018
Overall: 8 / 10
Delivery Person Comments
Courtney: Top bloke, very friendly and polite
Delivery Punctuality Comments
Arrived within about 2 minutes of when he said he would.
Overall Punctuality Comments
Arrived within about 2 minutes of when he said he would.
Cleanliness Comments
Exterior was a little bit grubby due to the rain
Seat Leon
Dalvi Humzah
09/04/2018
09/04/2018
8 / 10
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Dalvi Humzah of Hagley, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 09/04/2018
Overall: 8 / 10
Dealer Service Comments
Long delay in getting car from ordering wl dhave helped knowing that there would be a long delay .. woul dhave ordered a different car
Seat Leon
Dalvi Humzah
09/04/2018
09/04/2018
6 / 10
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Dalvi Humzah of Hagley, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 09/04/2018
Overall: 6 / 10
Overall Comments
COuld not get a rough time of delivery (am or pm ) would have been helpful rather than 9-5..
Audi A1 3dr Hatch
Joe Wilson
12/04/2018
12/04/2018
8 / 10
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Joe Wilson of Motherwell, who had a new Brilliant Black Audi A1 Hatchback (2014 on) on 12/04/2018
Overall: 8 / 10
Seat Ateca Estate
Pete Lightwood
12/04/2018
12/04/2018
8 / 10
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Pete Lightwood of Newport, who had a new Mediterranean Blue Seat Ateca Estate (2016 on) on 12/04/2018
Overall: 8 / 10
Cleanliness Comments
Raining when delivered but all appeared ok
Overall Comments
+ Delivered at time agreed as driver rang me the night before
Missing Comments
Note - I took a copy of the delivery note which I had signed. I do not think I would have received a copy otherwisw
Improvements
Copy of the delivery note provided as a matter of course
Audi A4 Estate
Steven Granger
06/04/2018
06/04/2018
10 / 10
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Steven Granger of Cambuslang, Glasgow, who had a new Ibis White Audi A4 Avant (2015 on) on 06/04/2018
Overall: 10 / 10
Seat Leon
Jen Sykes
09/04/2018
09/04/2018
10 / 10
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Jen Sykes of Morpeth, who had a new Monsoon Grey Seat Leon Hatchback (2016 on) on 09/04/2018
Overall: 10 / 10
Missing Comments
As long as the warrently booklet is the maintenance programme booklet.
Kia Sportage Estate (2016-18)
Emma Anderson
10/04/2018
10/04/2018
10 / 10
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Emma Anderson of Grange-over-sands, who had a new Phantom Black Kia Sportage Estate (2016 - 2018) on 10/04/2018
Overall: 10 / 10
Skoda Karoq Estate
Jackie Dootson
28/03/2018
28/03/2018
10 / 10
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Jackie Dootson of Stockport, who had a new Metallic White Skoda Karoq Estate (2017 on) on 28/03/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant , nice chap and we gave him a lift to our railway station , if his body odour had not been good he would have had to have walked
Delivery Punctuality Comments
Arrived on time despite awful weather
Overall Punctuality Comments
Arrived on time despite awful weather
Cleanliness Comments
Perfect
Damage Comments
Perfect
Overall Comments
Excellent driver rang with Approx time of arrival.
Missing Comments
Service Book
Improvements
Nothing
Nissan Juke
Stuart Carpenter
09/04/2018
09/04/2018
10 / 10
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Stuart Carpenter of Sittingbourne, who had a new Ink Blue Nissan Juke Hatchback (2014 on) on 09/04/2018
Overall: 10 / 10
Delivery Person Comments
nice guy
Delivery Punctuality Comments
before lunch
Overall Punctuality Comments
before lunch
Cleanliness Comments
had it washed around the corner before he arrived
Overall Comments
very good polite driver
Missing Comments
WARRENTY CERTIFICATE
Citroen C3
Jon Malton
09/04/2018
09/04/2018
10 / 10
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Jon Malton of Tyne And Wear, who had a new Red Citroen C3 Hatchback (2016 on) on 09/04/2018
Overall: 10 / 10
Cleanliness Comments
The driver put the car through the car wash at the top of the street which was great.
Seat Leon
Rew (Roo) Rees
06/04/2018
06/04/2018
10 / 10
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Delivery Communication Comments
Rew (Roo) Rees of Newcastle Upon Tyne, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 06/04/2018
Overall: 10 / 10
Delivery Person Comments
Friendly
Delivery Punctuality Comments
Rang with time and turned up as he said he would.
Overall Punctuality Comments
Rang with time and turned up as he said he would.
Cleanliness Comments
He got the car washed before dropping it to me.
Damage Comments
Not that I could see
Overall Comments
Nice friendly delivery agent - talked through the delivery sheet and asked me to have a good check of the car. Explained every tick box on the sheet. Very impressed.
Delivery Communication Comments
As above
Improvements
Nothing - very happy
Volvo V40
Annika Murray
06/04/2018
06/04/2018
8 / 10
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Annika Murray of Newton Aycliffe, who had a new Black Volvo V40 Hatchback (2012 on) on 06/04/2018
Overall: 8 / 10
Cleanliness Comments
Driver had dirty shoes, mat slightly muddy
Honda CR-V Estate
Claire Whetton
06/04/2018
06/04/2018
6 / 10
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Claire Whetton of Crediton, who had a new Pearl - passion red Honda CR-V Diesel Estate (2015 on) on 06/04/2018
Overall: 6 / 10
Cleanliness Comments
It had travelled over 416 miles so was bound to be a bit dirty
Damage Comments
No damage but the paintwork was extensively tarnished. Likely not due to delivery driver.
Missing Comments
Floor mats
Improvements
Whilst I completely understand that a delivery time is not provided a rough idea of am or pm the day before would be useful ????
Abarth 595
Tony Emery
04/04/2018
04/04/2018
8 / 10
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Delivery Communication Comments
Tony Emery of Birmingham, who had a new Record Grey Abarth 595 Hatchback Special Edition (2017 on) on 04/04/2018
Overall: 8 / 10
Delivery Punctuality Comments
Virtually on the dot
Overall Punctuality Comments
Virtually on the dot
Cleanliness Comments
Very clean inside, but very dirty after the motorway drive on the outside, was even one piece of bird poo!
Delivery Communication Comments
Rang and text to inform time
Improvements
A little outside wash before delivery would have been nice, especially after the motorway drive, just so that it sparkled on the drive down my road.
Honda Civic
Sneck Nicholson
04/04/2018
04/04/2018
8 / 10
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Sneck Nicholson of Newcastle Upon Tyne, who had a new Black Honda Civic Hatchback (2017 on) on 04/04/2018
Overall: 8 / 10
Improvements
delivery was fine
Kia Niro Estate
Igor Ximenes Cabral Dutra
04/04/2018
04/04/2018
6 / 10
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Delivery Communication Comments
Igor Ximenes Cabral Dutra of London, who had a new Black Kia Niro Estate (2016 on) on 04/04/2018
Overall: 6 / 10
Delivery Person Comments
Nice and friendly driver. Called me an hour before arriving and after delivery also confirmed the mileage via SMS.
Delivery Punctuality Comments
Arrived on time.
Overall Punctuality Comments
Arrived on time.
Cleanliness Comments
As I said before, the car was very dirty inside and outside. Not acceptable for a new car.
Dealer Service Comments
Main issue was all the dirt and mud when the car was delivered - I wouldn't expect this lack of care from the dealer.
Overall Comments
The car was very dirty inside and outside. Dealer didn't check the interior and driver didn't get the car washed before delivery. You expect a shiny new car and receive a very dirty one instead.
Delivery Communication Comments
Very good communication from Ling's team. I never talked to the dealer.
Missing Comments
My wife signed the delivery form but didn't receive a copy of it. Also there was no space to fill out any additional comments. Why don't we have a checklist as part of the delivery form?
Improvements
Valet before delivery; make sure the car was in perfect condition; include mats (even very cheap ones) to keep your new car clean. Be helpful if a problem arises instead of blaming the buyer for not filling out the delivery sheet - the dealer declined to pay for a valet even after I sent detailed pictures.
All the issues above would've been so easy and cheap to fix and I'd have had the most amazing experience...
Audi A4 Estate
Craig Carmichael
04/04/2018
04/04/2018
8 / 10
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Craig Carmichael of Kirkintilloch, who had a new Ibis white Audi A4 Avant (2015 on) on 04/04/2018
Overall: 8 / 10
Delivery Person Comments
Turned up on time and clear with instructions
Cleanliness Comments
Car was a little dirty as driven from Birmingham but clean inside as expected. Driver offered to jet wash but local one was broken. Not an issue.
Damage Comments
Small ding which I've posted on ling page
Overall Comments
I noticed after delivery that there was a small ding in the lower passenger side.
Nissan Qashqai
Andy Harris
03/04/2018
03/04/2018
10 / 10
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Andy Harris of Sheffield, who had a new Gun metal Nissan Qashqai Hatchback (2017 on) on 03/04/2018
Overall: 10 / 10
Improvements
Nothing
Skoda Karoq Estate
John Lockett
28/03/2018
28/03/2018
8 / 10
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Delivery Communication Comments
John Lockett of St Helens, who had a new Candy White Skoda Karoq Estate (2017 on) on 28/03/2018
Overall: 8 / 10
Cleanliness Comments
The driver had taken the trouble to stop at a local car wash to clean off the dirt picked up during his journey.
Dealer Service Comments
I've had to give this rating as I've had no contact with them.
Delivery Communication Comments
Rating for communication with yourselves and delivery driver. No contact with dealer.
Missing Comments
Since the delivery date I have noticed a missing ice scraper and this is being sorted by Holly.
Improvements
Perhaps the supplying dealer could have contacted to say car was on the way as a courtesy. Delivery driver is working for an independent firm.
Seat Ibiza
Mags Sinnett
27/03/2018
27/03/2018
8 / 10
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Mags Sinnett of Milford Haven, who had a new BLACK Seat Ibiza Hatchback (2017 on) on 27/03/2018
Overall: 8 / 10
Improvements
nothing
Volkswagen Tiguan Estate
Jen Fleming
28/03/2018
28/03/2018
10 / 10
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Jen Fleming of Glasgow, who had a new Deep Black Pearl VW Tiguan Estate (2016 on) on 28/03/2018
Overall: 10 / 10
Missing Comments
Apple connection lead, came with Android lead had ordered Apple one.
Improvements
Nil
Audi A6 Saloon
Daniel McLeavy
29/03/2018
29/03/2018
6 / 10
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Daniel McLeavy of Ipswich, who had a new Floret Silver Metallic Paint Audi A6 Diesel Saloon (2014 on) on 29/03/2018
Overall: 6 / 10
Delivery Person Comments
Nice person, but not able to offer any help when things went wrong.
Cleanliness Comments
had been driven on motorways and not cleaned
Dealer Service Comments
late change of registration number, incorrect specification ordered (dealer mistake)
Missing Comments
interior trim level was not as ordered
Improvements
for long distances deliver on low loader, ask for cars to be cleaned before delivery
Audi A4 Saloon
Mark Smith
29/03/2018
29/03/2018
6 / 10
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Mark Smith of Middlesbrough, who had a new Brilliant Black Audi A4 Saloon (2015 on) on 29/03/2018
Overall: 6 / 10
Cleanliness Comments
Very dirty and inside showing signs that had been used prior to delivery
Volvo XC90 Estate
Anton Colella
27/03/2018
27/03/2018
8 / 10
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Anton Colella of Glasgow, who had a new Onyx Black Volvo XC90 Diesel Estate (2015 on) on 27/03/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Jimmy Hewitt
28/03/2018
28/03/2018
8 / 10
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Jimmy Hewitt of Wirral, who had a new Atlantic blue VW Tiguan Estate (2016 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
The delivery man was very well polite and showed me the things about the new car which were different to my existing car.
Delivery Punctuality Comments
Delivered exactly as promised.
Overall Punctuality Comments
Delivered exactly as promised.
Cleanliness Comments
It had been driven over the Pennines and so it wasn't spotless on the outside. But internally it was very clean.
Dealer Service Comments
The whole process was quick and easy. I did not have much contact with the dealer, which is probably a good thing!
Overall Comments
Very quick handover with no problems.
Missing Comments
I'm not sure if it is missing, but there was no service booklet. Is this done online nowadays?
Improvements
Nothing I can think of.
Mercedes GLC Estate
Matt Westwood
28/03/2018
28/03/2018
8 / 10
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Matt Westwood of Birmingham , who had a new Obsidian Black Mercedes GLC Diesel Estate (2015 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Overall Comments
Good delivery - early and courteous.
Mercedes GLC Estate
Matt Westwood
28/03/2018
28/03/2018
8 / 10
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Matt Westwood of Birmingham , who had a new Obsidian Black Mercedes GLC Diesel Estate (2015 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Overall Comments
Good delivery - early and courteous.
Jeep Renegade (2015-18)
Anya Pullen
26/03/2018
26/03/2018
8 / 10
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Anya Pullen of Solihull, who had a new Alpine White Jeep Renegade Hatchback (2015 - 2018) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
Friendly guy, explained everything clearly. No odour detected!
Delivery Punctuality Comments
Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge
Overall Punctuality Comments
Would have been ideal to have an AM/ PM slot however appreciate this is a reflection of the 0 delivery charge
Cleanliness Comments
Think had been sat on forecourt and not washed before arriving! But aside for some rain marks and a big bird poo all was fine!
Overall Comments
Delivery to door was good... however had a shock when they tried to deliver it on the wrong day while I was in Denmark!
Improvements
Get the bird poop off!
Jeep Grand Cherokee Station Wagon
David Barron
28/03/2018
28/03/2018
6 / 10
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Delivery Communication Comments
David Barron of Sutton, who had a new Bright White Jeep Grand Cherokee Sw Diesel (2018 on) on 28/03/2018
Overall: 6 / 10
Delivery Person Comments
He didnt smell. But i was jumping up and down like a puppy excited about my new motor, asked where he'd come from 'Nottingham', so i said 'At least you had a comfortable journey'. To which he replied 'I've had more comfortable rides that that mate'. Thought it was quite funny. Grumpy bastard :-) That's a brand new car and i'm impressed thank you very much!
Delivery Punctuality Comments
2 hours late..
Overall Punctuality Comments
2 hours late..
Cleanliness Comments
spot on.
Overall Comments
He was 2 hours late, and a bit grumpy. But i got a lovely car, so not too bothered.
Delivery Communication Comments
Excellent with Ling. Haven't really spoken to the dealer apart from the grumpy guy
Missing Comments
I had no handbook and no warranty book - just two pieces of paper from the dealer asking me to fill in a form to get on their mailing list
Improvements
A smile would have been nice.
Volkswagen Sharan Estate
Martin Bubear
28/03/2018
28/03/2018
8 / 10
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Martin Bubear of , who had a new Atlantic Blue VW Sharan Diesel Estate (2010 on) on 28/03/2018
Overall: 8 / 10
Delivery Person Comments
No issues.
Delivery Punctuality Comments
Slightly late but they did call to let us know.
Overall Punctuality Comments
Slightly late but they did call to let us know.
Cleanliness Comments
No Issues
Overall Comments
Good communication, delivered at the expected time and a good handover from the delivery person
Skoda Karoq Estate
Pete Coyne
20/03/2018
20/03/2018
8 / 10
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Pete Coyne of Berkhamsted, who had a new Energy Blue Skoda Karoq Estate (2017 on) on 20/03/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Darran Fletcher
27/03/2018
27/03/2018
10 / 10
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Darran Fletcher of Nottingham, who had a new Pearl black VW Tiguan Diesel Estate (2016 on) on 27/03/2018
Overall: 10 / 10
Delivery Person Comments
Terrific. Friendly, efficient and great communications from a phone call with a one hour ETA to fabulous manner on arrival.
Cleanliness Comments
Absolutely perfect - even in the rain.
Missing Comments
I signed nothing and was handed nothing except two sets of keys. Paul the delivery man said he had nothing to give me but he did check my ID and photographed my drivers licence for confirmation. We were both a bit surprised that I had no paperwork.
Improvements
Nothing except maybe a bit of clarification on the paperwork side of things maybe?
Audi A5 Coupe
Joe Bagley
27/03/2018
27/03/2018
8 / 10
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Joe Bagley of Southampton, who had a new Brilliant Black Audi A5 Coupe (2016 on) on 27/03/2018
Overall: 8 / 10
Improvements
Specified after 11am for delivery. Delivered at 0945. However, I understand I didn’t pay for this and therefore have no problem in accepting this time. Managed to make it work on the day. It was just not ideal. But I wouldn’t want to pay for it either!
Audi A3 Saloon
Livs Briggs
26/03/2018
26/03/2018
10 / 10
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Livs Briggs of Slough, who had a new Brilliant Black Audi A3 Saloon Special Editions (2016 on) on 26/03/2018
Overall: 10 / 10
Delivery Person Comments
The delivery driver was extremely kind and helpful should 100% be feedback to his boss
Improvements
A phone call before arrival
Volvo V90 Estate
Darren Greening
27/03/2018
27/03/2018
8 / 10
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Darren Greening of Rochester, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant guy. Chatty, gave me time to check the car over. He was happy to explain things. He wasn't in a rush to get away.
Delivery Punctuality Comments
Called at 9:30am to say would be here at around 12:45. He was about right.
Overall Punctuality Comments
Called at 9:30am to say would be here at around 12:45. He was about right.
Cleanliness Comments
Pretty good. The car had been driven from Wolverhampton to Rochester (about 200 miles) so was slightly dirty on the outside but pretty good.
Damage Comments
It was in perfect condition.
Dealer Service Comments
I have only had contact with the delivery driver.
Improvements
Everything went smoothly.
Honda Jazz
Rick Morrish
27/03/2018
27/03/2018
8 / 10
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Delivery Communication Comments
Rick Morrish of Mansfield, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
He was excellent, so much so that I gave him a lift to the station
Delivery Punctuality Comments
Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival
Overall Punctuality Comments
Arrived around midday on the right day. Difficult to comment on punctuality as I was not given a time. Did ring me half hour before arrival
Cleanliness Comments
Had rained all morning but was fine.
Overall Comments
Very pleased
Delivery Communication Comments
Good from you. Apart from above no word from dealer but I didn't expect it
Missing Comments
I was expecting a registration document and evidence of road tax but you explained it wasn't necessary
Improvements
Nothing obvious. Will let you know if I think of anything
Skoda Karoq Estate
Deb Lindsey
27/03/2018
27/03/2018
8 / 10
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Deb Lindsey of Rugeley, who had a new Candy white Skoda Karoq Estate (2017 on) on 27/03/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful and knowledgeable
Dealer Service Comments
No had any dealings directly, delivery was delayed
Hyundai Santa Fe Estate
Gordon Stewart
26/03/2018
26/03/2018
8 / 10
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Gordon Stewart of Dundee, who had a new Black Hyundai Santa Fe Diesel Estate (2015 on) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
He had bed head but he had been up since 4 am ...
Cleanliness Comments
Inside of car clean - outside the car was muddy from motorway driving so I took it to car wash.
Overall Comments
He called me 90 mins before he arrived
Improvements
you communicated well regarding the process - the delivery company only communicated on the day of delivery - that was not a problem as I knew they would call mainly because you told the delivery was coming on the date you said.
Volvo V90 Estate
Anthony Keates
26/03/2018
26/03/2018
8 / 10
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Anthony Keates of Ashford, who had a new Osmium Grey Volvo V90 Diesel Estate (2016 on) on 26/03/2018
Overall: 8 / 10
Cleanliness Comments
Bit dusty outside but not too bad
Dealer Service Comments
No actual contact with dealer
Volkswagen Tiguan Estate
Gav Conway
26/03/2018
26/03/2018
8 / 10
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Delivery Communication Comments
Gav Conway of Braintree, who had a new Urano Grey VW Tiguan Diesel Estate (2016 on) on 26/03/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy, pleasant enough
Cleanliness Comments
There were some dirty scuffs on the rear seats but they went with a bit of a rub - there was bird poo on the bonnet but the guy said they weren't there when he set off.. There was some overspray from the silicone spray they used on the tyres. Otherwise all good.
Damage Comments
Not that I could see anywhere
Dealer Service Comments
As above although there was almost half a tank of petrol in it so that was a bonus!
Overall Comments
All went swimmingly, the guy phoned up 20mins before arriving which was handy.
Delivery Communication Comments
Would have got very goodcommunication but I was handed a sheet saying: Dear Warren, we hope you enjoy your new car etc... Not sure who Warren is!
Missing Comments
It's hard to tell if something is missing if you're not sure what extras come with it... got the Apple USB lead and all the tools etc. in the back.
Improvements
Supplied sweets, chocolate, donuts etc.
BMW 4 Series Convertible
Vince Harden
26/03/2018
26/03/2018
10 / 10
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Vince Harden of Milton Keynes, who had a new Snapper Blue Rocks BMW 4 Series Diesel Convertible (2014 on) on 26/03/2018
Overall: 10 / 10
Delivery Person Comments
Friendly chap who showed me the vehicle. contacted me prior to arrival and arrived promptly
Overall Comments
Venicle was spotless, clean and well presented
Improvements
No issues
Honda Jazz
SJ Jagadeesan
21/03/2018
21/03/2018
8 / 10
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SJ Jagadeesan of Pershore, who had a new Orange Honda Jazz Hatchback (2017 on) on 21/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.
Overall Punctuality Comments
The delivery arrived a day later than originally planned but I got it delivered on a trailer, so I am happy overall.
Skoda Superb Estate
22/03/2018
22/03/2018
6 / 10
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of , who had a new metallic - brown Skoda Superb Diesel Estate (2015 on) on 22/03/2018
Overall: 6 / 10
Delivery Person Comments
Seemed like a decent guy.
Delivery Punctuality Comments
Good communication.
Overall Punctuality Comments
Good communication.
Cleanliness Comments
Car was in dirty condition.
Damage Comments
Windscreen was damaged. I have had to organise the replacement with no assistance from the delivering dealer. (In my view they should have organised this and been much more pro-active).
Overall Comments
Windscreen damaged on delivery.
Improvements
Dealer should have organised the windscreen repair, rather me having to spend my business time (2 hours so far) in sorting it out.
Seat Arona
Zoe Newman
23/03/2018
23/03/2018
10 / 10
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Zoe Newman of Loughton, who had a new Red Seat Arona Hatchback (2017 on) on 23/03/2018
Overall: 10 / 10
Delivery Person Comments
Man who delivered the car was very nice and polite and showed me everything I needed to know about the car
Delivery Punctuality Comments
I was kept fully in the picture of when the car was going to be delivered
Overall Punctuality Comments
I was kept fully in the picture of when the car was going to be delivered
Cleanliness Comments
Driver advised that he was going to give the car a quick wash but the petrol station was closed. Inside of the car was immaculate
Overall Comments
The driver called me at 9.30 am to advise that he would be with me at 1.30. He then called again at 1.30 to say that the traffic on the M25 was bad and he would be 15 minutes late which was very nice of him.
Missing Comments
I dont have the log book
Improvements
Nothing. Very efficient service
Skoda Karoq Estate
San Tomlinson
22/03/2018
22/03/2018
10 / 10
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San Tomlinson of Nottingham, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 22/03/2018
Overall: 10 / 10
Improvements
Nothing, everything was perfect
Skoda Superb
Jon Rollinson
16/03/2018
16/03/2018
8 / 10
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Jon Rollinson of Wolverhampton, who had a new Quartz Grey Skoda Superb Diesel Hatchback (2015 on) on 16/03/2018
Overall: 8 / 10
Delivery Person Comments
Delivery chap was fine.
Delivery Punctuality Comments
Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.
Overall Punctuality Comments
Had a phone call earlier in the day advising delivery time, and car was delivered around 30 minutes after that time.
Cleanliness Comments
Car exterior had been washed prior to delivery, inside was clean.
Damage Comments
Paint chip on front of bonnet, recorded on delivery paperwork.
Dealer Service Comments
I had no contact with the dealer.
Overall Comments
Delivery chap was not overly familiar with the car and couldn't cover all the features. His usual job was delivering cars to automotive journalists.
Missing Comments
No service history log book with the car.
Audi A4 Saloon
Derek Gilmour
23/03/2018
23/03/2018
10 / 10
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Derek Gilmour of Seafield, who had a new white Audi A4 Saloon (2015 on) on 23/03/2018
Overall: 10 / 10
Missing Comments
Warranty booklet
Improvements
Na
Volkswagen Golf
Charlie Mason
23/03/2018
23/03/2018
6 / 10
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Charlie Mason of High Peak, who had a new Special Solid - Red VW Golf Hatchback (2017 on) on 23/03/2018
Overall: 6 / 10
Cleanliness Comments
Car was filthy.
Missing Comments
Service book - although I think it may be stored electronically.
Improvements
Car should have clean. It was filthy.
Renault Clio
Steve Mather
23/03/2018
23/03/2018
8 / 10
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Steve Mather of Hexham, who had a new Titanium Renault Clio Hatchback (2016 on) on 23/03/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good. The car had picked up some muck on the drive to me but the driver jet washed it at a local garage before dropping it off.
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing.
Seat Arona
Mac McFarlane
22/03/2018
22/03/2018
10 / 10
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Mac McFarlane of Telford, who had a new White with Monsoon Grey Roof Seat Arona Hatchback (2017 on) on 22/03/2018
Overall: 10 / 10
Improvements
N/A
Audi Q7 Estate
Adrian Calver
21/03/2018
21/03/2018
8 / 10
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Adrian Calver of Colchester, who had a new ORCA BLACK Audi Q7 Diesel Estate (2015 on) on 21/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
M25 and M4 traffic jams, but I was kept updated
Overall Punctuality Comments
M25 and M4 traffic jams, but I was kept updated
Dealer Service Comments
Please see emails still waiting for return of depoposit despite 14 days having expired
Seat Leon
Michael Lucey
20/03/2018
20/03/2018
8 / 10
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Michael Lucey of Gateshead, who had a new Black Seat Leon Hatchback (2016 on) on 20/03/2018
Overall: 8 / 10
Kia Sportage Estate (2016-18)
Nicky Harrison
19/03/2018
19/03/2018
4 / 10
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Nicky Harrison of Warlingham, who had a new Black Kia Sportage Estate (2016 - 2018) on 19/03/2018
Overall: 4 / 10
Delivery Person Comments
Nice enough guy but in a huge hurry to leave - gave me zero information about the car - total length of time he was with me was approx 5 minutes
Delivery Punctuality Comments
Arrived by 10am and kept in contact regards delivery time
Overall Punctuality Comments
Arrived by 10am and kept in contact regards delivery time
Cleanliness Comments
Inside it was clean outside it was filthy
Overall Comments
Car was filthy (on the outside) and had zero petrol - I had to send my Dad out to fill up a can as wasn't sure it would make it to a petrol station
Missing Comments
Car mats
Improvements
As with my previous delivery - sparkling clean car, enough petrol in the car, delivery driver made it feel like a special experience - showed me how various things in the car worked - took the time.
Volkswagen Tiguan Estate
21/03/2018
21/03/2018
10 / 10
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of , who had a new Pure White VW Tiguan Estate (2016 on) on 21/03/2018
Overall: 10 / 10
Delivery Person Comments
Excellent chap, Gave me a very good handover!
Audi A5 Coupe
Philly Coates
19/03/2018
19/03/2018
6 / 10
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Delivery Communication Comments
Philly Coates of Nottingham , who had a new Ibis White Audi A5 Coupe (2016 on) on 19/03/2018
Overall: 6 / 10
Delivery Communication Comments
Didn't know of a time on the day
Volkswagen Scirocco Coupe (2014-17)
Mark Lloyd
20/03/2018
20/03/2018
8 / 10
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Mark Lloyd of St Neots, who had a new Pure White VW Scirocco Coupe (2014 - 2017) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Nice, friendly and took time to go through car controls
Cleanliness Comments
No fault of anyone. Just dirty road spray and a bird poo
Overall Comments
Very friendly and informative delivery driver.
Skoda Octavia Estate
Darren Evans
20/03/2018
20/03/2018
8 / 10
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Delivery Communication Comments
Darren Evans of West Moors, who had a new Pacific Blue Skoda Octavia Estate (2017 on) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, I even dropped him off at the train station after he delivered the car :)
Cleanliness Comments
I requested the driver skip the final clean, otherwise he would have arrived after my requested deadline. My fault, not his.
Damage Comments
Some minor scratches on the wing mirrors, should buff out very easily
Dealer Service Comments
No real interaction with the dealer...
Overall Comments
Driver called as he was about to leave the depot, and his estimated time of arrival was within my requested window.
Delivery Communication Comments
There was no confirmation of the delivery being within my requested timeframe. With 5 working days notice of availailability, I didn't have any confirmation from the dealer until the driver called on the morning of delivery.
Missing Comments
Driver and passenger floor mats are not fitted.
Improvements
Better communication on the delivery time frame...
Seat Leon
Will Fox
20/03/2018
20/03/2018
8 / 10
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Will Fox of Oxford, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 20/03/2018
Overall: 8 / 10
Delivery Person Comments
Kept me informed and was friendly.
Cleanliness Comments
The weather had not been great so understandable.
Nissan Qashqai
Sue Duffin
15/03/2018
15/03/2018
8 / 10
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Sue Duffin of Ormskirk , who had a new Gun Metallic Nissan Qashqai Hatchback (2017 on) on 15/03/2018
Overall: 8 / 10
Kia Optima Estate
John Gilbert
08/03/2018
08/03/2018
4 / 10
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Delivery Communication Comments
John Gilbert of Newcastle Upon Tyne, who had a new Black Kia Optima Diesel Sportswagon (2016 on) on 08/03/2018
Overall: 4 / 10
Delivery Person Comments
At first, the guy followed me round the car with his tablet, as I pointed out the scratches and scuff marks in various places around the car. I thought he was paying attention and noting everything down... However, when he handed me the tablet for me to sign, he'd ticked the boxes on his screen saying that all was well and no problems had been found! I only noticed this as I scrolled up to double-check what he'd ticked... Outright lies/deception by the delivery person are never good...
Cleanliness Comments
Disgusting! The delivery guy said he could only jet wash the car, as using sponges or brushes may scratch it... Too late! Ha-ha. The exterior was dirty with streak marks all over. Given the weather, the car was bound to get filthy... Thankfully, I have a keen eye which spotted the scuffs and scratches on the paintwork of the car...
A keen eye wasn't necessary for the interior though. Some thick card/paper or a plastic sheet on the floor would have been a cheap solution to keep the driver side foot-well clean - common sense really. Additionally, driving all the way from Lincoln put 174 miles on the clock.
Damage Comments
Paintwork
Dealer Service Comments
Dealer/delivery company... Not sure who was at fault but delivery company have taken responsibility so assume it's them. In which case, apologies for giving the dealer such a bad mark!
Overall Comments
Unhappy with the condition of the car upon delivery. Several reasons, mainly scratches and scuffs to the paintwork, which were found in numerous places on the car. No mats... Whilst not a major issue, the driver side foot well was thick of mud, disgraceful really for a brand new car.
Delivery Communication Comments
GReat, always kept up to date - and done very quickly!
Improvements
Nothing on you guys but they could have delivered a clean and tidy brand new car - no offence to you guys as you have all been nothing but superbly helpful!
Seat Leon
Gary Marquis
19/03/2018
19/03/2018
8 / 10
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Gary Marquis of Chelmsford, who had a new Desire Red Seat Leon Hatchback (2016 on) on 19/03/2018
Overall: 8 / 10
Cleanliness Comments
Had to take the car to a car wash. This was to be expected after the recent adverse weather.
Improvements
Nothing
Volkswagen Tiguan Estate
Ian Howarth
19/03/2018
19/03/2018
10 / 10
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Ian Howarth of Rochdale, who had a new White VW Tiguan Estate (2016 on) on 19/03/2018
Overall: 10 / 10
Delivery Punctuality Comments
Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.
Overall Punctuality Comments
Tracey changed her delivery plans last minute to fit in with a last minute trip to A and E for me and my son.
Cleanliness Comments
gleaming
Overall Comments
The delivery driver was very flexible and helpful, can't fault the process.
Missing Comments
Just noticed there is no service book but it may be that VW don't do these any more?
BMW 5 Series Saloon
Keith Frost
16/03/2018
16/03/2018
6 / 10
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Keith Frost of Rochester, who had a new Blue Stone BMW 5 Series Saloon (2017 on) on 16/03/2018
Overall: 6 / 10
Delivery Person Comments
he was efficient, keeping me informed of arrival times the day prior and the morning of actual delivery
Cleanliness Comments
as above, this totally marred the experience
Dealer Service Comments
Fine. other than cleanliness, where they let themselves down
Overall Comments
The whole sparkly new car "bit" was totally marred by the very very dirty state of the car. It was a real downer for me.
Improvements
covered the car - a non brainer
Volkswagen Tiguan Estate
Tracey Wright
16/03/2018
16/03/2018
10 / 10
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Tracey Wright of St Neots, who had a new Pure white VW Tiguan Estate (2016 on) on 16/03/2018
Overall: 10 / 10
Delivery Person Comments
Ian was a very helpful man, he was prepared to go though all the controls with me
Delivery Punctuality Comments
Earlier than expected
Overall Punctuality Comments
Earlier than expected
Improvements
Nothing
Volvo S90 Saloon
Damian Connaghan
05/03/2018
05/03/2018
6 / 10
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Delivery Communication Comments
Damian Connaghan of BLACKBURN, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/03/2018
Overall: 6 / 10
Delivery Communication Comments
Only dealt with Ling initially, got a call from the driver to say he was going to be late.
Missing Comments
All documentation, Service book, Manual etc
Improvements
Ling side of things were fantastic, great comms. Delivery could have been done during the daytime. Age old trick to cover damage and dirt....Deliver in the dark whilst wet haha
Volvo S90 Saloon
Damian Connaghan
05/03/2018
05/03/2018
6 / 10
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Damian Connaghan of BLACKBURN, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/03/2018
Overall: 6 / 10
Overall Comments
Delivered to Business at 6:30pm. Driver stuck in traffic all afternoon
Audi A5 Sportback
Lee Anderson
13/03/2018
13/03/2018
8 / 10
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Lee Anderson of Minster, who had a new Brilliant Black Audi A5 Sportback (2016 on) on 13/03/2018
Overall: 8 / 10
Audi Q5 Estate
Rob Last
14/03/2018
14/03/2018
8 / 10
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Rob Last of Tring, who had a new Navarre Blue Audi Q5 Diesel Estate (2016 on) on 14/03/2018
Overall: 8 / 10
Volkswagen Tiguan Estate
Doug Bridge
13/03/2018
13/03/2018
10 / 10
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Doug Bridge of Stevenage, who had a new Black VW Tiguan Estate (2016 on) on 13/03/2018
Overall: 10 / 10
Missing Comments
I have realised I did not get a copy of the handover form I signed, not sure if that matters or not?
Mercedes C Class Saloon
Jo Mahon
14/03/2018
14/03/2018
10 / 10
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Jo Mahon of Carmarthen, who had a new Iridium Silver Mercedes C Class Diesel Saloon (2014 on) on 14/03/2018
Overall: 10 / 10
Dealer Service Comments
If
Missing Comments
G
Improvements
Nothing
Audi A4 Estate
Lloyd Black
09/03/2018
09/03/2018
10 / 10
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Lloyd Black of Stockport, who had a new Brilliant Black Audi A4 Avant Special Editions (2017 on) on 09/03/2018
Overall: 10 / 10
Improvements
Nothing
Mercedes GLA Class
13/03/2018
13/03/2018
6 / 10
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Delivery Communication Comments
of , who had a new Selenite Grey Mercedes GLA Class Hatchback (2017 on) on 13/03/2018
Overall: 6 / 10
Delivery Communication Comments
The dealer said it would be colleted at 9am & be with before lunch, I had to ring the dealer 3 times before I got a response.
Eventually the delivery driver rang to say he would arrive between 5.30 & 6pm
Improvements
just to be kep informed, I lost a whole day.
Skoda Superb
Alistair Mcewen
08/03/2018
08/03/2018
8 / 10
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Alistair Mcewen of Paisley, who had a new Energy Blue Skoda Superb Diesel Hatchback (2015 on) on 08/03/2018
Overall: 8 / 10
Damage Comments
No visible damage, but car arrived a a sensor fault
Overall Comments
Excellent process, with the exception of the car arriving with a sensor fault
Nissan Qashqai
Matt Bissell
05/03/2018
05/03/2018
10 / 10
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Matt Bissell of Benfleet, who had a new Blade Silver Nissan Qashqai Hatchback (2017 on) on 05/03/2018
Overall: 10 / 10
Cleanliness Comments
Car was cleaned before being delivered.
Improvements
N/A
Mercedes C Class Saloon
Dawn Plant
10/03/2018
10/03/2018
8 / 10
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Dawn Plant of Stoke On Trent, who had a new Iridium Silver Mercedes C Class Diesel Saloon (2014 on) on 10/03/2018
Overall: 8 / 10
Nissan Juke
Steven Bleasdale
12/03/2018
12/03/2018
8 / 10
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Steven Bleasdale of , who had a new Gun Metallic Nissan Juke Hatchback (2014 on) on 12/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
Very good, arrived on time with good communication
Overall Punctuality Comments
Very good, arrived on time with good communication
Cleanliness Comments
Average. Was raining so couldn’t see dirt but the day after was dirty on the sides. Little dirt inside on the centre console and there was still a foam pad stuck to the driver door on the outside
Damage Comments
None that I could see
Missing Comments
Floor matts? Not sure if it is suppose to come with any. The ones i viewed at the dealership had them
Improvements
Showing me how to use the functions could have been slower. Was very rushed. I’ve googled how to change the driver mode settings as didn’t know how.
Kia Optima Estate
Abhi Shivraj
12/03/2018
12/03/2018
8 / 10
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Abhi Shivraj of Davenport, who had a new Black Kia Optima Diesel Sportswagon (2016 on) on 12/03/2018
Overall: 8 / 10
Cleanliness Comments
No paper protecting floor mats so they had muddy foot prints.
Car had been driven ~140miles for delivery so exterior had noticeable road dirt.
Improvements
Car should have been delivered by truck to a closer/more local location before driving it to the final handover point.
Also during the sales process, you should make clear if a requested delivery date is unlikely to be achievable.
Seat Ateca Estate
Liam Pearson
23/02/2018
23/02/2018
10 / 10
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Liam Pearson of York, who had a new Nevada White Seat Ateca Diesel Estate (2016 on) on 23/02/2018
Overall: 10 / 10
Delivery Person Comments
The chap was polite, well presented and friendly. No stink that I recall.
Overall Comments
Very happy with the delivery.
Ford Fiesta
Jon Millar
05/03/2018
05/03/2018
6 / 10
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Jon Millar of Wilts, who had a new White Ford Fiesta Hatchback (2017 on) on 05/03/2018
Overall: 6 / 10
Delivery Punctuality Comments
Phoned when 15 mins away.
Overall Punctuality Comments
Phoned when 15 mins away.
Cleanliness Comments
Inside not the cleanest. Outside was fine v
Overall Comments
Car was a little dirty inside and had done 210 miles when delivered.
Ford Fiesta
Nets Acker
09/03/2018
09/03/2018
8 / 10
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Nets Acker of Liverpool, who had a new Deep Impact Blue Ford Fiesta Hatchback (2017 on) on 09/03/2018
Overall: 8 / 10
Delivery Person Comments
Very helpful
Cleanliness Comments
Very clean
Overall Comments
Good
Skoda Octavia Estate
Michael Swan
06/03/2018
06/03/2018
8 / 10
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Michael Swan of Aylesbury, who had a new Black Skoda Octavia Estate (2017 on) on 06/03/2018
Overall: 8 / 10
Cleanliness Comments
The car was quite muddy round the wheels and bottoms of the doors etc, especially at the rear. It looked like it had been driven through muddy ground.
Kia Sportage Estate (2016-18)
Jay Allsopp
09/03/2018
09/03/2018
8 / 10
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Jay Allsopp of Peterborough, who had a new Gun Metal Grey Kia Sportage Estate (2016 - 2018) on 09/03/2018
Overall: 8 / 10
Delivery Person Comments
Excellent guy. Very professional and knowledgable.
Delivery Punctuality Comments
Called me first and delivered when he said he would.
Overall Punctuality Comments
Called me first and delivered when he said he would.
Cleanliness Comments
Spotless. Still had protective film on shiny surfaces.
Overall Comments
The car was delivered on a trailer so that was very good. No fuel in tank so was lucky to get to fuel station - running on vapour.
Improvements
A little bit more fuel would have saved me getting stressed. Nearest fuel station is A1 and really don't want to run out of fuel on that stretch of road.
Seat Leon
Vicky Wood
08/03/2018
08/03/2018
10 / 10
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Vicky Wood of Leeds, who had a new Urban Silver Seat Leon Hatchback (2016 on) on 08/03/2018
Overall: 10 / 10
Improvements
Nothing. It was a bad snowy morning but driver still contacted me at 9am. We agreed he'd call again at lunch and we'd take judgment then. Snow had gone so he delivered PM.
Nissan Qashqai
Gaz Webb
07/03/2018
07/03/2018
8 / 10
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Gaz Webb of Mamble, who had a new Blade silver Nissan Qashqai Diesel Hatchback (2017 on) on 07/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
After the snow
Overall Punctuality Comments
After the snow
Cleanliness Comments
Washed on route, but interior glass dirty
Volkswagen Golf
Jeff Thompson
03/03/2018
03/03/2018
8 / 10
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Jeff Thompson of Nottingham, who had a new White silver metallic VW Golf Diesel Hatchback (2017 on) on 03/03/2018
Overall: 8 / 10
Improvements
none
BMW 1 Series
Catherine Howe
08/03/2018
08/03/2018
8 / 10
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Catherine Howe of Wakefield, who had a new Mineral Grey BMW 1 Series Hatchback Special Edition (2017 on) on 08/03/2018
Overall: 8 / 10
Missing Comments
service book
Volkswagen Golf
Simon Pealing
08/03/2018
08/03/2018
8 / 10
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Simon Pealing of NEWARK, who had a new Atlantic Blue VW Golf Hatchback (2017 on) on 08/03/2018
Overall: 8 / 10
Cleanliness Comments
Very clean inside, but dirty outside due to weather
Missing Comments
I think there should be a warning triangle on inside of hatchback, but it is missing
Seat Leon
Carl Hunter
06/03/2018
06/03/2018
8 / 10
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Carl Hunter of Sunderland, who had a new Mystery Blue Seat Leon Hatchback (2016 on) on 06/03/2018
Overall: 8 / 10
Kia Optima Estate
Louise Dixon
05/03/2018
05/03/2018
6 / 10
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Delivery Communication Comments
Louise Dixon of Gravesend, who had a new Temptation Red Kia Optima Diesel Sportswagon (2016 on) on 05/03/2018
Overall: 6 / 10
Delivery Person Comments
Driver kept me informed that he would be late due to traffic
Delivery Punctuality Comments
Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta
Overall Punctuality Comments
Vehicle arrived at 18.00 hours which did not meet the 9-5 guidance given. Driver did update me with eta
Delivery Communication Comments
The dealer didn't send anything on the morning of delivery to confirm delivery that day. A text to confirm would have been great. Lings responded very quickly to all my queries.
Improvements
As above confirmation of delivery from dealer on morning of delivery
Volkswagen Sharan Estate
Sharron Kennedy
05/03/2018
05/03/2018
8 / 10
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Sharron Kennedy of Fareham, who had a new Indium Grey VW Sharan Diesel Estate (2010 on) on 05/03/2018
Overall: 8 / 10
Overall Comments
No Issues whatsoever
Improvements
Not driven the vehicle. It arrived a little filthy
Nissan Navara
Tim Clark
01/03/2018
01/03/2018
6 / 10
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Tim Clark of Portslade, who had a new Black Nissan Navara Diesel (2016 on) on 01/03/2018
Overall: 6 / 10
Citroen C3
John Lunn
05/03/2018
05/03/2018
8 / 10
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John Lunn of Newbridge, who had a new Ruby Citroen C3 Hatchback (2016 on) on 05/03/2018
Overall: 8 / 10
Overall Comments
Despite the snow car was delivered really fast the following monday
Improvements
Nothing great service thank you
Audi A4 Saloon
05/03/2018
05/03/2018
8 / 10
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of , who had a new Brilliant black Audi A4 Diesel Saloon (2015 on) on 05/03/2018
Overall: 8 / 10
Improvements
Your process was very good, the vehicle turned up with rain/salt marks on where it had been on the transporter all the way from Newcastle, which given the weather i suppose couldnt be helped unless they had it in a covered transporter. There were some grubby finger marks on the interior handles etc which will come off when cleaned.
Ford Focus (2014-18)
Den Littlewood
02/03/2018
02/03/2018
6 / 10
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Den Littlewood of Stockport, who had a new Deep impact blue Ford Focus Hatchback (2014 - 2018) on 02/03/2018
Overall: 6 / 10
Delivery Person Comments
He literally just knocked on the door, he forgot the keys inside. Ran back to get them as i signed the form n then vanished.
Cleanliness Comments
Inside was clean. But, outside its like its been through the war. Saying that i understand it was driven through blizzards, however there are valets and car wash near by, defipassed them.
Damage Comments
I dont think there is, cannot see due to the ammont of dirt in it.
Dealer Service Comments
Not impressed that extra money was taken from my account without notice. I hopi get it back. Also considering its the same company i would have thought the same delivery guy will pick up the previous one.
Missing Comments
None
Improvements
Better way of picking and delivering if its from same company
Nissan Qashqai
01/03/2018
01/03/2018
10 / 10
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of , who had a new Vivid Blue Nissan Qashqai Diesel Hatchback (2017 on) on 01/03/2018
Overall: 10 / 10
Nissan Qashqai
01/03/2018
01/03/2018
8 / 10
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of , who had a new Ink Blue Nissan Qashqai Hatchback (2017 on) on 01/03/2018
Overall: 8 / 10
Delivery Punctuality Comments
within ten minutes
Overall Punctuality Comments
within ten minutes
Cleanliness Comments
not cleaned due to frezzing weather as every jet wash was frozen
Overall Comments
very good in adverse weather conditions
Seat Leon
AL Stoian
28/02/2018
28/02/2018
10 / 10
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AL Stoian of EXETER, who had a new Midnight Black Seat Leon Hatchback (2016 on) on 28/02/2018
Overall: 10 / 10
Delivery Person Comments
The driver called, was very polite, easy to guide him over the phone to suitable delivery location, excellent service
Delivery Punctuality Comments
the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D
Overall Punctuality Comments
the driver said he will be there around 10:00 - facebook loaded with pics aroung 1030 :D
Cleanliness Comments
considering that the road from Bolton to Exeter was soked in salt, the carr arrived in brilliant condition
Overall Comments
less than 24 hours for delivery....Just amazing!!
Improvements
Delivery service is very good!
Nissan Qashqai
Alex Dawes
27/02/2018
27/02/2018
8 / 10
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Alex Dawes of Kingswinford, who had a new Black Nissan Qashqai Hatchback (2017 on) on 27/02/2018
Overall: 8 / 10
Cleanliness Comments
Dirty from snow and grit
Nissan Qashqai
Rillo Downey
24/02/2018
24/02/2018
8 / 10
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Rillo Downey of Mamble, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 24/02/2018
Overall: 8 / 10
Kia Niro Estate
Dan Shaw
26/02/2018
26/02/2018
8 / 10
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Dan Shaw of Corby, who had a new Gravity Blue Kia Niro Estate (2016 on) on 26/02/2018
Overall: 8 / 10
Delivery Person Comments
Nice guy
Cleanliness Comments
car was quite dirty on outside and driver footwell but it had been driven to the address so no massive issues
Overall Comments
No issues
Smart forfour
Steven James
22/02/2018
22/02/2018
8 / 10
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Steven James of Dunmow, who had a new Solid Black Smart forfour Hatchback (2015 on) on 22/02/2018
Overall: 8 / 10
Damage Comments
A small scuff that was noted
Seat Ateca Estate
Don Murphy
20/02/2018
20/02/2018
10 / 10
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Delivery Communication Comments
Don Murphy of CHESHIRE, who had a new Special Solid - Bila White Seat Ateca Estate (2016 on) on 20/02/2018
Overall: 10 / 10
Delivery Person Comments
PLEASANT DRIVER. INDICATED ALL THE BITS. TOOLS, MANUALS KEYS, WHEEL NUTS ETC.
Delivery Punctuality Comments
AS STATED ABOVE.
Overall Punctuality Comments
AS STATED ABOVE.
Cleanliness Comments
SUNNY DAY, HAD A GOOD LOOK AROUND, COULDN'T FAULT ANYTHING.
Damage Comments
NOT THAT I COULD SEE.
Dealer Service Comments
I BELIEVE HE KEPT YOUR OPRATIVES UP TO DATE REGULARLY.
Overall Comments
PHONE CALL 20 MINS BEFORE DELIVERY. SPOT ON.
Delivery Communication Comments
THOUGHT I ORDERED WITH A LONG LEAD TIME BUT THE DELIVERY WAS A BIT LONGER.
THE CARE OF YOUR TRUSTED EMPLOYEES WAS OVERWELMING. BRILLIANT AND HUMBLING...
Missing Comments
BUT I DIDN'T KNOW ABOUT THE SD CARD.
THE DELIVERY DOCS ARE ON HIS SMART PHONE AND MY COPY IS TO BE EMAILED TO ME...?
Improvements
I AM SATISFIED WITH EVERYTHING.
Nissan Qashqai
Tessa Ajayi
08/02/2018
08/02/2018
8 / 10
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Delivery Communication Comments
Tessa Ajayi of Wadhurst, who had a new Black Nissan Qashqai Diesel Hatchback (2017 on) on 08/02/2018
Overall: 8 / 10
Delivery Communication Comments
The delivery driver had no phone number for me so didn’t call to let me know approximately when he was going to arrive. It would have been useful if he’d called!
Improvements
I would have liked a call to let me know roughly what time it was going to be delivered. The dealer must have known from an early stage roughly what time it would be delivered & I would have appreciated knowing this too.
Seat Leon
13/02/2018
13/02/2018
10 / 10
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of , who had a new Desire red Seat Leon Diesel Hatchback (2016 on) on 13/02/2018
Overall: 10 / 10
Improvements
Faster delivery once the order was placed (but we're aware this is out of your control)
Volkswagen Sharan Estate
Ross Gammell
16/02/2018
16/02/2018
10 / 10
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Ross Gammell of Pitstone, who had a new Reflex silver VW Sharan Diesel Estate (2010 on) on 16/02/2018
Overall: 10 / 10
Delivery Person Comments
really good chap
Overall Comments
on time, polite and friendly - good guy
Seat Ateca Estate
Hopkins
13/02/2018
13/02/2018
8 / 10
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Hopkins of , who had a new Rodium Grey Seat Ateca Diesel Estate (2016 on) on 13/02/2018
Overall: 8 / 10
Cleanliness Comments
A little muddy on the outside just from the journey - can't be helped I guess
Volkswagen Tiguan Estate
Chris Buchan
16/02/2018
16/02/2018
10 / 10
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Delivery Communication Comments
Chris Buchan of Derby, who had a new Pure white VW Tiguan Diesel Estate (2016 on) on 16/02/2018
Overall: 10 / 10
Delivery Person Comments
Absolutely spot on top man and a credit to listers vw
Delivery Communication Comments
Excellent communications from all parties, only myself letting the side down with returning the paperwork late
Skoda Octavia Estate
Kevin Simpson
13/02/2018
13/02/2018
8 / 10
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Kevin Simpson of Darlington, who had a new Quartz Grey Skoda Octavia Diesel Estate (2017 on) on 13/02/2018
Overall: 8 / 10
Improvements
nothing
Skoda Octavia
Simon Jones
12/02/2018
12/02/2018
6 / 10
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Simon Jones of Nottingham, who had a new Corrida Red Skoda Octavia Hatchback (2017 on) on 12/02/2018
Overall: 6 / 10
Missing Comments
service record
Ford Fiesta
David Blackboro
14/02/2018
14/02/2018
8 / 10
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David Blackboro of Maldon, who had a new Magnetic Ford Fiesta Hatchback (2017 on) on 14/02/2018
Overall: 8 / 10
Cleanliness Comments
Delivery time meant it was not possible to clean car.
Mercedes CLA Class Saloon
Mark Farrell
14/02/2018
14/02/2018
10 / 10
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Mark Farrell of , who had a new Polar white Mercedes CLA Class Diesel Coupe (2016 on) on 14/02/2018
Overall: 10 / 10
Seat Leon
Claire Mellons
12/02/2018
12/02/2018
6 / 10
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Delivery Communication Comments
Claire Mellons of , who had a new Monsoon Grey Seat Leon Hatchback (2016 on) on 12/02/2018
Overall: 6 / 10
Delivery Person Comments
I felt like he was trying to rush me when I was checking the car and just trying to get me to sign the forms. In particular I thought there might have been a small scratch to the car and I felt as though I was being pressured not to log this
Delivery Punctuality Comments
Vehicle arrived early within the timeslot
Overall Punctuality Comments
Vehicle arrived early within the timeslot
Cleanliness Comments
Interior was clean but the exterior was quite dirty; however there had been snow and so there was a lot of salt on the roacd
Damage Comments
I thought there might have been a small scratch but I think this was actually durt
Delivery Communication Comments
Excellent communication from Ling
Skoda Octavia
Monkey McMonagle
09/02/2018
09/02/2018
8 / 10
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Delivery Communication Comments
Monkey McMonagle of Preston, who had a new Denim Blue Skoda Octavia Diesel Hatchback (2017 on) on 09/02/2018
Overall: 8 / 10
Cleanliness Comments
Car was slightly dirty on delivery. Mainly salt deposits. I felt a quick trip to a jet wash would've been nice prior to delivery
Delivery Communication Comments
Top notch from you and your colleagues Ling. Had a call from driver also prior to delivery.
Improvements
Nothing really. Just the above point on cleanliness
Skoda Octavia
Danny Chow
05/02/2018
05/02/2018
8 / 10
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Danny Chow of Durham, who had a new Pacific Blue Skoda Octavia Hatchback (2017 on) on 05/02/2018
Overall: 8 / 10
Nissan Navara
Jon Awath-Behari
07/02/2018
07/02/2018
8 / 10
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Jon Awath-Behari of Bridgnorth, who had a new silver Nissan Navara Diesel (2016 on) on 07/02/2018
Overall: 8 / 10
Volvo S60 Saloon (2013-18)
Liam Starling
07/02/2018
07/02/2018
8 / 10
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Liam Starling of Bexleyheath, who had a new Mussell Blue Volvo S60 Saloon (2013 - 2018) on 07/02/2018
Overall: 8 / 10
Delivery Person Comments
Paul was very professional, happy and a nice man. Well presented and a pleasure to have him deliver my car.
Delivery Punctuality Comments
Paul
Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.
Overall Punctuality Comments
Paul
Called me the evening before to arrange delivery of car. Car was due to arrive at 7am and it arrived at 7am on the dot.
Cleanliness Comments
The interior of the car was immaculate and as new. Unfortunately the car arrived dirty and covered in Salt due to being driven 250 miles down from the north of England. Paul was unable to find a jet wash open to clean the car before delivery so car was dirty. Paul alpologised for this and explained that he was t happy to deliver the car dirty.
Damage Comments
The car appears to be I damaged visually . I haven’t been able to inspect the underside of the car so I can’t comment if there is any underside damage/ grounding.
Dealer Service Comments
No comms from the dealer. The driver assured me that the dealer should have emailed me documents, information, servicing information etc and said this happens so often when the customer hasn’t been given information by the dealer and this is unfair.
Missing Comments
I think Volvo forgot to fit an engine to this car. It says 190bhp but there are defiantly no horses under the bomnet. I think maybe 6 knackered ponies and maybe an elderly donkey! ( I’m counting down he days until I can return the car and order the Alfa Romeo Guilia (Veloce) from you ????
Improvements
Car clean but I understand the difficulty considering the distance car was driven and being a day with freezing temperature, I was also unable to find an open jet wash to clean the car so I don’t hold this against the delivery driver.
Nissan Juke
Peter Roberts
07/02/2018
07/02/2018
8 / 10
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Peter Roberts of Cumbria, who had a new Ink Blue Nissan Juke Hatchback (2014 on) on 07/02/2018
Overall: 8 / 10
Cleanliness Comments
Difficult to comment, as the car was covered with salt deposits from motorway driving. Today's rain has improved the colour.
Volkswagen Golf
Mike Caie
07/02/2018
07/02/2018
10 / 10
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Delivery Communication Comments
Mike Caie of Aberdeen, who had a new Urano Grey VW Golf Diesel Hatchback (2017 on) on 07/02/2018
Overall: 10 / 10
Delivery Person Comments
Really pleasant guy who stayed for a coffee and a football chat!
Delivery Punctuality Comments
15 min early.
Overall Punctuality Comments
15 min early.
Cleanliness Comments
Car was immaculate.
Dealer Service Comments
See above
Overall Comments
Driver contacted me night before delivery with a time for the next morning. He arrived 15min early.
Delivery Communication Comments
Had no communication with the dealer so cannot coent
Missing Comments
Service. Record documentation
Improvements
No complaints at all. The whole process has been entirely stress free. Thanks again to you and your team.
Skoda Superb Estate
Paul Stephenson
05/02/2018
05/02/2018
10 / 10
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Paul Stephenson of North Rigton, who had a new Silver Skoda Superb Diesel Estate (2015 on) on 05/02/2018
Overall: 10 / 10
Skoda Octavia
Ali Kennedy
03/08/2017
03/08/2017
? / 10
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Citroen Grand C4 Picasso
Royd Brayshay
01/02/2018
01/02/2018
6 / 10
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Royd Brayshay of Harrogate, who had a new Cumulus Grey Citroen Grand C4 Picasso Diesel Estate (2016 on) on 01/02/2018
Overall: 6 / 10
Improvements
Knowing the date a bit sooner, knowing the time window and making the time window smaller.
Nissan Juke
John Scobbie
01/02/2018
01/02/2018
10 / 10
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John Scobbie of Coventry, who had a new Flame Red Nissan Juke Hatchback (2014 on) on 01/02/2018
Overall: 10 / 10
Improvements
No complaints, faultless service.
Land Rover RR Evoque
Steve Pettecrew
24/01/2018
24/01/2018
8 / 10
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Steve Pettecrew of Manchester, who had a new Corris Grey Land Rover Range Rover Evoque Hatchback (2015 on) on 24/01/2018
Overall: 8 / 10
Seat Alhambra Estate
Simon Fisher
26/01/2018
26/01/2018
8 / 10
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Simon Fisher of Sheffield, who had a new Urano Grey Seat Alhambra Diesel Estate (2010 on) on 26/01/2018
Overall: 8 / 10
Nissan Qashqai
Noeman Anwar Raja
02/01/2018
02/01/2018
10 / 10
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Noeman Anwar Raja of SLOUGH, who had a new Nightshade Nissan Qashqai Diesel Hatchback (2017 on) on 02/01/2018
Overall: 10 / 10
Audi A4 Estate
Kev Richards
15/01/2018
15/01/2018
8 / 10
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Delivery Communication Comments
Kev Richards of Manchester, who had a new Brilliant Black Audi A4 Avant Special Editions (2017 on) on 15/01/2018
Overall: 8 / 10
Overall Comments
AWESOME!
Delivery Communication Comments
best car buying/leasing experience I've ever had!
Seat Arona
Farrukh Tariq
18/01/2018
18/01/2018
6 / 10
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Delivery Communication Comments
Farrukh Tariq of Nottingham, who had a new White Seat Arona Hatchback (2017 on) on 18/01/2018
Overall: 6 / 10
Delivery Person Comments
Friendly
Delivery Punctuality Comments
Came too late as it was too dark to inspect
Overall Punctuality Comments
Came too late as it was too dark to inspect
Cleanliness Comments
Inside very clean but looked slightly dirty on outside. Probably because of weather.
Dealer Service Comments
Just missing some key elements which would've made me happier
Delivery Communication Comments
As the delivery hadn't come by 4pm i felt compelled to cpntact you to find out. It was only then when the delivery team contacted me. Would've been good if they kept me informed earlier.
Improvements
More contact on the day for estimated time, more knowledge of car. Earlier delivery
Seat Leon
David Redshaw
11/01/2018
11/01/2018
8 / 10
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David Redshaw of Leeds, who had a new Monsoon Grey Seat Leon Hatchback (2016 on) on 11/01/2018
Overall: 8 / 10
Delivery Person Comments
Really polite and helpful, happy to wait while I inspected the car. Actually found my front door unlike most parcel or take away delivery drivers.
Skoda Octavia Estate
Paul Coggins
18/01/2018
18/01/2018
8 / 10
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Paul Coggins of SHEFFIELD, who had a new Pacific Blue Skoda Octavia Diesel Estate (2017 on) on 18/01/2018
Overall: 8 / 10
Damage Comments
although hard to be sure as raining
Improvements
foubd a delivery form in the car which looks like should have completed and signed. in stead done on a tablet
Seat Ibiza
Jack Lewis
17/01/2018
17/01/2018
8 / 10
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Jack Lewis of Neath, who had a new Desire Red Seat Ibiza Hatchback (2017 on) on 17/01/2018
Overall: 8 / 10
Improvements
Nothing I can think of.
Skoda Superb Estate
Luke Oakley
15/01/2018
15/01/2018
6 / 10
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Luke Oakley of Sedgley, who had a new Pacific Blue Skoda Superb Diesel Estate (2015 on) on 15/01/2018
Overall: 6 / 10
Cleanliness Comments
Some mud on the driver side carpet and car had a jetwash that left a streaky finish
Overall Comments
No check offered and sat nav sd card missing. Delivery person did not inform us of this
Missing Comments
Sat nav sd card
Improvements
Told us about the item missing. Not dirted the carpet. No streaky paint finish
Mercedes C Class Saloon
15/01/2018
15/01/2018
10 / 10
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of , who had a new Selenite Grey Mercedes C Class Diesel Saloon (2014 on) on 15/01/2018
Overall: 10 / 10
Kia Carens Estate
Magnus Gerber
12/01/2018
12/01/2018
4 / 10
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Magnus Gerber of Surbiton, who had a new White Kia Carens Estate (2016 on) on 12/01/2018
Overall: 4 / 10
Delivery Person Comments
The person just wanted to leave. Little to no information.
Delivery Punctuality Comments
Said they would be there at 11, arrived an hour later
Overall Punctuality Comments
Said they would be there at 11, arrived an hour later
Damage Comments
Small chip mark at front
Overall Comments
I am extremely disappointed. They left me with NO petrol (the light was on) and I had to carefully drive to nearest petrol station as I was extremely worried that I would run out of petrol.
Improvements
Left me with some petrol!
Hyundai Tucson Estate
Phill Higgins
10/01/2018
10/01/2018
8 / 10
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Phill Higgins of Loughton, who had a new Silver Hyundai Tucson Diesel Estate (2015 on) on 10/01/2018
Overall: 8 / 10
Delivery Person Comments
Happy, even when being shouted at for blocking the road as he manouvered.
Cleanliness Comments
Inside was spotless. Outside needs a good clean
Overall Comments
They rang the day before and told me the time they would be with me. And they were bang on time.
Missing Comments
Car mats. Not sure they were included. Just assumed they would be.
Improvements
Nothing
Renault Clio
Paul Marsh
05/01/2018
05/01/2018
8 / 10
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Paul Marsh of Walsall, who had a new Iron Blue Renault Clio Diesel Hatchback (2016 on) on 05/01/2018
Overall: 8 / 10
Delivery Punctuality Comments
Driver tried to deliver early morning when afternoon was requested
Overall Punctuality Comments
Driver tried to deliver early morning when afternoon was requested
Cleanliness Comments
Good but dashboard was very dusty.
Improvements
Would have liked a weekend delivery, plus there was a clear breakdown in communication over the agreed delivery time.
Seat Leon
Keith Kerrison
09/01/2018
09/01/2018
10 / 10
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Keith Kerrison of CASTLE DOUGLAS, who had a new Monsoon Grey Seat Leon Hatchback (2016 on) on 09/01/2018
Overall: 10 / 10
Delivery Person Comments
Very pleasant man who was actually employed by the dealer rather than a logistics company. He explained every feature on the car.
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Delivery person had stopped prior to delivery to have the car washed - wet roads and grit due to the weather.
Dealer Service Comments
No direct communication but seemed to have kept Ling Cars up to date.
Overall Comments
Arrived on time
Improvements
Nil
Volkswagen Golf
Gill Smallcombe
06/12/2017
06/12/2017
10 / 10
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Gill Smallcombe of Kent, who had a new Indium Grey VW Golf Hatchback (2017 on) on 06/12/2017
Overall: 10 / 10
Delivery Person Comments
Although asked for the toilet and was in there for a very long time!
Volvo V40
Alison Walton
08/01/2018
08/01/2018
8 / 10
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Alison Walton of Whitley Bay, who had a new Bright Silver Volvo V40 Diesel Hatchback (2012 on) on 08/01/2018
Overall: 8 / 10
Seat Leon
Michael Parr
27/12/2017
27/12/2017
10 / 10
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Michael Parr of Stafford, who had a new Urban Silver Seat Leon Hatchback (2016 on) on 27/12/2017
Overall: 10 / 10
Delivery Person Comments
The man who delivered the car was very thorough in showing me how the infotainment system worked, and was very friendly!
Delivery Punctuality Comments
Spot on! The car was at my door by 1030
Overall Punctuality Comments
Spot on! The car was at my door by 1030
Cleanliness Comments
He’d driven over 100 miles in it so it wasn’t spotless on the outside, but the inside of the car was kept spotless!
Overall Comments
The car arrived early in the day and the communication from the supplying garage on the day of delivery was spot on!
Improvements
Nout!
Citroen Grand C4 Picasso
Dave O\'Boyle
05/01/2018
05/01/2018
10 / 10
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Dave O\'Boyle of Middlesbrough, who had a new Lazuli Blue Citroen Grand C4 Picasso Diesel Estate (2016 on) on 05/01/2018
Overall: 10 / 10
Skoda Octavia
Simon Woodfield
05/01/2018
05/01/2018
10 / 10
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Delivery Communication Comments
Simon Woodfield of Nuneaton, who had a new Corrida Red Skoda Octavia Diesel Hatchback (2017 on) on 05/01/2018
Overall: 10 / 10
Delivery Person Comments
Nice guy and very helpful
Delivery Punctuality Comments
He rang me to ask if he could come early but was happy to wait till the booked time too.
Overall Punctuality Comments
He rang me to ask if he could come early but was happy to wait till the booked time too.
Cleanliness Comments
It was immaculate just like when I have purchased new cars previously
Dealer Service Comments
Supplied an immaculate car when they said they would do
Overall Comments
Delivered on a transporter and was immaculate.
Delivery Communication Comments
You were all very helpful with my totally unreasonable demands! (Sorry)
Improvements
The impossible
Suzuki Baleno
05/01/2018
05/01/2018
6 / 10
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of , who had a new Metallic Suzuki Baleno Hatchback (2016 on) on 05/01/2018
Overall: 6 / 10
Delivery Punctuality Comments
40 mins after ETA 2pm but was 2:40pm
Overall Punctuality Comments
40 mins after ETA 2pm but was 2:40pm
Cleanliness Comments
Found the boot had leaves in it. Also polythene torn up
Dealer Service Comments
Sent car 240 miles when Town and Country cars is a Suzuki dealer 6 miles away. Also he said he almost brought me a completely different car
Missing Comments
Mats. Boot liner. Rear bumper protector
Improvements
Check list of requirements before car is sent out. Check no packaging left in car. Also that it does not need hovering out leaves
Audi A4 Saloon
Kate Haighway
05/01/2018
05/01/2018
10 / 10
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