CAR LEASE CHEAP CAR LEASE
Contract hire cars from Ling Valentine, LINGsCARS is the UK's favourite car leasing website - On 2016 I leased over £85 million in cars! (RRP)
I live inside my car leasing website all day Monday to Friday 9am-6pm. I lease the cheapest PCP and contract hire cars in the UK! - I am Ling, accept no substitutes
I am LING you can trust me
Menu
CARS A-Z
100% verified and true reviews from
5963 customers!
Jaguar E-Pace Estate
Gareth Davies
20/09/2019
20/09/2019
? / 10
Click to read more
Nissan Juke
David Kersey
20/09/2019
20/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Kersey of Coventry, who had a new Flame Red Nissan Juke Hatchback on 20/09/2019
Overall: 8 / 10
Damage Comments
One scratch. Missed it on the check.
Missing Comments
No middle shelf in boot area.
Improvements
Better time notifications on the day. As requested.
Mercedes C Class Estate
Nicola Weir
18/09/2019
18/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nicola Weir of Ballymena, who had a new Mojave Silver Mercedes C Class Estate on 18/09/2019
Overall: 8 / 10
Skoda Kodiaq Estate
Sally Champion
17/09/2019
17/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sally Champion of Chester, who had a new Brilliant Silver Skoda Kodiaq Estate on 17/09/2019
Overall: 8 / 10
Delivery Person Comments
Personable, told me what i neede to know, gave me time to inspect car
Delivery Punctuality Comments
As above,
Overall Punctuality Comments
As above,
Dealer Service Comments
Only contact was on delivery day, but seemed OK
Overall Comments
Good communication.
Dealer phoned first thing to say that delivery would be after noon, then again when they were 1 hour away.
Missing Comments
Surprised that there were no carpets provided!
Improvements
No other issues
Mercedes C Class Estate
16/09/2019
16/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Polar White Mercedes C Class Estate on 16/09/2019
Overall: 10 / 10
Delivery Person Comments
lewis was friendly and helpful
Dealer Service Comments
i had no dealings with them
Overall Comments
car and driver at agreed time- very straightforward
Improvements
all good
Mercedes A Class
Jess Batter
12/09/2019
12/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jess Batter of Woking, who had a new Polar White Mercedes A Class Hatchback on 12/09/2019
Overall: 8 / 10
Honda Jazz
Nick Yuen
11/09/2019
11/09/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Nick Yuen of Camberley, who had a new Shining Grey Honda Jazz Hatchback (2017 on) on 11/09/2019
Overall: 4 / 10
Delivery Person Comments
The driver had bad BO, seemed very nervous and wanted to get away as quickly as possible.
Delivery Punctuality Comments
Let me know rough ETA
Overall Punctuality Comments
Let me know rough ETA
Cleanliness Comments
Drivers floor area was muddy
Overall Comments
Rushed
Missing Comments
Spare tyre/inflation kit
Improvements
Clean car and more informed cooperative driver
Volkswagen T-Roc
Mark Frazer
12/09/2019
12/09/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Mark Frazer of Durham, who had a new Black VW T-Roc Hatchback on 12/09/2019
Overall: 6 / 10
Delivery Person Comments
Very conscientious delivery driver, sadly let down by the facilities in the delivery area. Good communication from her from the day before delivery.
Delivery Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Overall Punctuality Comments
Slightly late, but the delivery was made from 214 miles away.
Cleanliness Comments
As mentioned above. It wasn't valeted. Quite a few traces of protective film in the nooks and crannies, along with a lot of dust and grit. The car had not been washed and was generally quite poor, externally. Internally it was quite good.
Damage Comments
Minor scratch on tailgate.
Dealer Service Comments
As mentioned above, lack of attention to detail.
Overall Comments
The car should have been valeted, but it wasn't. As such it was difficult to inspect the vehicle's condition.
Delivery Communication Comments
Good level of information provided.
Missing Comments
No service record, but a apparently this is online. However, I have no idea how to access this.
Improvements
Wash the car and deliver it on a transporter.
Skoda Kodiaq Estate
Kelly Matthews
13/09/2019
13/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kelly Matthews of Carterton, who had a new Velvet Red Skoda Kodiaq Estate on 13/09/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Overall Punctuality Comments
Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.
Cleanliness Comments
Excellent condition, car was driven to delivery.
Dealer Service Comments
No dealings with dealer.
Overall Comments
fantastic Service
Improvements
No improvements to suggest.
Volvo XC40 Estate
13/09/2019
13/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Thunder Grey Volvo XC40 Estate (2018 on) on 13/09/2019
Overall: 8 / 10
Improvements
Time was a bit didn’t know exactly what time it was coming but everything worked out fine .
Hyundai Ioniq
Sam Hampson
12/09/2019
12/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sam Hampson of Sale, who had a new Iron Grey Hyundai Ioniq Hatchback on 12/09/2019
Overall: 10 / 10
Volkswagen T-Roc
Pag Paget
12/09/2019
12/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Pag Paget of Bristol, who had a new Urano Grey VW T-Roc Hatchback on 12/09/2019
Overall: 10 / 10
Delivery Person Comments
Great guy, could not have been more helpful!
Delivery Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Overall Punctuality Comments
Was told it would be delivered at 10am, and it was!!!!
Cleanliness Comments
Spotless!
Overall Comments
Arrived on time on the day and delivery driver kept me up to date via texts!
Honda Jazz
Lindsey Betteridge
09/09/2019
09/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Lindsey Betteridge of Luton, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite and professional. Answered all my questions.
Delivery Punctuality Comments
Called to say he’d be there in half hour and was spot on
Overall Punctuality Comments
Called to say he’d be there in half hour and was spot on
Cleanliness Comments
Yes all really clean
Damage Comments
Nothing evident
Dealer Service Comments
Only experienced the delivery and free gift. No other contact
Overall Comments
Got a little gift bag with a. Little note book and tiny accessory pack. Nice touch.
Delivery Communication Comments
All good, as always
Missing Comments
Nothing obvious
Improvements
Nothing I can think of
Suzuki Vitara Estate
Mike Welsh
09/09/2019
09/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Mike Welsh of Liverpool, who had a new Black Suzuki Vitara Estate (2018 on) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Very friendly and jolly.
Delivery Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Overall Punctuality Comments
Driver called when he was on his way with an estimated time of arrival.
Cleanliness Comments
Spotlessly Clean.
Damage Comments
Small scratch to the inside of the rear left passenger seat door.
Dealer Service Comments
Once final delivery date was set, things went according to plan.
Overall Comments
Smooth delivery.
Delivery Communication Comments
Updated frequently.
Improvements
Meet original requested delivery date as this caused some uncertainty and unnecessary research into having to hire a car or insure old car.
Peugeot 2008 Estate
Beth Francis
09/09/2019
09/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Beth Francis of Haverfordwest, who had a new Nimbus Grey Peugeot 2008 Estate (2016 on) on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Extremely friendly and helpful. Did not smell
Delivery Punctuality Comments
As above
Overall Punctuality Comments
As above
Cleanliness Comments
Car was spotless bar a few rain drops
Overall Comments
Very reliable delivery and accurate times given
Improvements
A welcome pack of doughnuts would have been a nice touch.????
Mercedes X Class Double Cab Pick-up
10/09/2019
10/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Diamond Silver Mercedes X Class Diesel on 10/09/2019
Overall: 8 / 10
Overall Comments
was told delivery before 12 and it arrived about 1.30 - not the end of the world but a phone call from delivery person would have helped
Improvements
called ahead to say about delay and/or when 30 minutes away
Volkswagen Tiguan Estate
Mark Milsom
10/09/2019
10/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Milsom of Ross On Wye, who had a new Tungsten Silver VW Tiguan Estate on 10/09/2019
Overall: 8 / 10
Cleanliness Comments
Car was driven 80+ miles to get to me - so not fully clean.
Volkswagen Polo
Ralphy Cox
09/09/2019
09/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ralphy Cox of Guildford, who had a new Pure White VW Polo Hatchback on 09/09/2019
Overall: 8 / 10
Cleanliness Comments
Wet weather was the reason
BMW 2 Series Coupe
Jonathan Lambert
09/09/2019
09/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Jonathan Lambert of Bristol, who had a new Long Beach Blue BMW 2 Series Coupe on 09/09/2019
Overall: 10 / 10
Delivery Person Comments
Stuart Rolfe from the BMW Berry team showed me around the car, and how to use the infotainment system. It was very helpful.
Delivery Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Overall Punctuality Comments
Collected it so yes it was very punctual (30 min wait).
Cleanliness Comments
Perfect, it was cleaned just an hour prior to collection.
Damage Comments
Flawless
Overall Comments
I collected from BMW, but was overall happy with the collection.
Delivery Communication Comments
Ling/BMW guy was very clear what time the car would be ready for collection.
Honda Jazz
Aine McEvoy
09/09/2019
09/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Aine McEvoy of Lisburn , who had a new Red Honda Jazz Hatchback (2017 on) on 09/09/2019
Overall: 8 / 10
Delivery Person Comments
Lovely man
Delivery Punctuality Comments
On time actually early
Overall Punctuality Comments
On time actually early
Overall Comments
Excellent couldn’t have asked for better
Improvements
Nothing
Honda Jazz
Derick Silveira
22/08/2019
22/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Derick Silveira of Kenley, who had a new Lunar Silver Honda Jazz Hatchback (2017 on) on 22/08/2019
Overall: 10 / 10
Jaguar F-Pace Estate
Anthony Clarkson
06/09/2019
06/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Anthony Clarkson of Swindon, who had a new Portofino Blue Jaguar F-Pace Estate on 06/09/2019
Overall: 10 / 10
Delivery Person Comments
Great!
Delivery Punctuality Comments
Arrived when said
Overall Punctuality Comments
Arrived when said
Cleanliness Comments
Perfect
Overall Comments
On time, good communication from driver
Improvements
Nothing
Citroen Space Tourer Estate (2018-19)
Franck Doppel
05/09/2019
05/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Franck Doppel of Edinburgh, who had a new Platinum grey Citroen Space Tourer Estate on 05/09/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy - no problem there
Delivery Punctuality Comments
Very good as it was delivered first thing in the morning
Overall Punctuality Comments
Very good as it was delivered first thing in the morning
Cleanliness Comments
Car was a bit dusty on the outside but had been driven almost 300 miles beforehand so can't expect it to be immaculate.
Damage Comments
None that I could see - but didn't look with a microscope though - I did take some pictures just in case I see something.
Overall Comments
No problem - delivery person arrived very early in the morning - would have been quite good to be told maybe 1/2hr before arrival but that didn't cause any issues as I was home that morning.
Missing Comments
I don't have the V5C document - will this be sent through the post or do you not get one with leased vehicles? (sorry for the silly question - I've never leased a car before)
Improvements
Maybe ensure that the delivery driver gives a call roughly 30min / 1hr before he/she's due to arrive.
Seat Leon
Chris WEST
03/09/2019
03/09/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Chris WEST of Cambridge, who had a new Magnetic grey Seat Leon Hatchback on 03/09/2019
Overall: 6 / 10
Damage Comments
Nail in right rear tyre as noted above.
Dealer Service Comments
Noted above.
Overall Comments
The car was delivered with a nail in the rear right tyre. The delivery company was not responsive or helpful in fixing the issue. The delivery driver was helpful though.
Improvements
Noted above.
Audi A4 Estate
Spencer Easterbrook
02/09/2019
02/09/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Spencer Easterbrook of Bookham, who had a new White Audi A4 Avant on 02/09/2019
Overall: 8 / 10
Delivery Person Comments
Knowledgeable and really helpful
Delivery Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Overall Punctuality Comments
I turned up early, they were expecting me later, but they fixed me up quickly
Dealer Service Comments
Reception desk was a bit lacking in compassion with stupid people (me), but did help in the end
Overall Comments
The dealer was flexible to allow me to pick up car earlier
Delivery Communication Comments
Great comms. Quick and responsive
Improvements
Nothing really !
BMW 2 Series Coupe
Paul Gray
03/09/2019
03/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Paul Gray of Mid Glamorgan, who had a new Melbourne Red BMW 2 Series Coupe on 03/09/2019
Overall: 10 / 10
Delivery Person Comments
Kevin (the delivery guy) went out of his way to make sure the car was perfect, even T-Cutting small marks to make sure everything waas A1 prior to sign off.
Delivery Punctuality Comments
HE rang to say he would be an hour and he was....
Overall Punctuality Comments
HE rang to say he would be an hour and he was....
Cleanliness Comments
protection mats still in the car on delivery meant it was 100%
Damage Comments
Thought there were a few marks on the bonnet but Kevin (delivery guy) cleaned them off....
Dealer Service Comments
Didn't have any contact as such
Overall Comments
No problems - car delivered on time and perfect
Delivery Communication Comments
No problems here....
Improvements
Nothing really
BMW X1 Estate
Sophie Woodford
02/09/2019
02/09/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sophie Woodford of Reigate , who had a new Storm bay BMW X1 Estate on 02/09/2019
Overall: 10 / 10
Delivery Person Comments
joe Devlin from Jsb transport was utterly wonderful.
Improvements
Nothing- all was great
Volkswagen T-Roc
Mark Crowter
16/08/2019
16/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Crowter of Sheppey, who had a new White VW T-Roc Hatchback on 16/08/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and efficient delivery person, no body odour
Cleanliness Comments
spotless inside and out. Clean as a whistle.
Improvements
No problems
Volkswagen Golf
Rob Davis
30/08/2019
30/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Rob Davis of Hexham, who had a new Deep black VW Golf Hatchback on 30/08/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and explained things
Delivery Punctuality Comments
As above - early
Overall Punctuality Comments
As above - early
Cleanliness Comments
Inside immaculate- outside bit of dirt because of rain in transport - fair enough
Damage Comments
Small chip on front bumper
Overall Comments
Actually a bit early - not a problem on this occasion for me
Delivery Communication Comments
Updated on lingo and text / call from dealer
Improvements
On time - no chip
Peugeot 3008 Estate
Jav Khan
28/08/2019
28/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Jav Khan of Hull, who had a new Nera Black Peugeot 3008 Estate (2016 on) on 28/08/2019
Overall: 8 / 10
Delivery Person Comments
Well presented and courteous driver.
Delivery Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Overall Punctuality Comments
Driver called me, gave me a delivery time slot and kept to it.
Cleanliness Comments
Driver said he had jet washed the car when he arrived in Hull. To be fair he had no chance in redeeming the state of the car with a quick jet wash. I had to clean virtually every panel of the car to inspect for damage as it was so dirty. The car looks like it was parked in a position where the off side was very open to the elements and the dirt in the chrome inlay is ingrained. Someone has applied dressing to the plastic wheel arch covers and and covered about 4 inches of the paintwork in the sticky mess. Having cleaned the car since delivery to fully appreciate the condition of the car, I’m at a loss for exactly how I’ll clean the chrome work and get the plastics dressing off there. I don’t really understand the logistics of who should have valeted the car pre delivery but they should be slapped with a large fish. Under the petrol cap was literally full of sand and/or mud.
Dealer Service Comments
Again I’m not really sure who should have prepped the car pre delivery, I’ll assume it was R&D and score them appropriately
Overall Comments
I’m happy with the delivery process.
Delivery Communication Comments
No complaints here
Missing Comments
Off side rear dust cap from tyre valve, only just noticed this today.
Improvements
Yes you’ve guessed it, the car should have been valeted pre delivery.
Nissan Juke
Melanie Connolly
23/08/2019
23/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Melanie Connolly of Prudhoe, who had a new Flame Red Nissan Juke Hatchback on 23/08/2019
Overall: 8 / 10
Volkswagen Golf
Max Gee
08/08/2019
08/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Max Gee of Leominster, who had a new Atlantic Blue VW Golf Hatchback on 08/08/2019
Overall: 10 / 10
Delivery Person Comments
Absolutely spot on. Lynx africa goes a long way
Delivery Punctuality Comments
Not really applicable but...
Overall Punctuality Comments
Not really applicable but...
Cleanliness Comments
Super shiney
Overall Comments
Swansway were particularly impressive. Car ready and waiting with a full tank of full (albeit I guess it would have cost them to deliver it in the first place) Both Laura, and the chap that did the handover were friendly and efficient. Also free VW branded iPhone cable - sweeeeeeeeeet
Improvements
Nothing - AAA service
Seat Arona
Claire Evans
20/08/2019
20/08/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Claire Evans of Llanelli, who had a new Nevada White Seat Arona Hatchback on 20/08/2019
Overall: 6 / 10
Delivery Punctuality Comments
See above
Overall Punctuality Comments
See above
Cleanliness Comments
Outside of car could have been cleaned closer to delivery location.
Overall Comments
Ling had found out that the delivery would be for morning. Delivery was then scheduled for 3pm. Car arrived at 2pm..Would have been useful to have a call from delivery company on the day and given a time.
Delivery Communication Comments
Ling and her team have excellent customer service. Communication response time is fantastic. Can't fault Long at all.
Improvements
Nothing for Ling she is excellent! Delivery driver could ring day before with approximate time and call closer to location to give a more accurate time.
Fiat 500
Justine Harvey
19/08/2019
19/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Fiat 500
Justine Harvey
19/08/2019
19/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019
Overall: 8 / 10
Missing Comments
But I would have expected car mats as standard!
Nissan Qashqai
19/08/2019
19/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Vivid Blue Nissan Qashqai Hatchback on 19/08/2019
Overall: 8 / 10
Delivery Person Comments
Very professional and personable individual.
Improvements
The entire procedure went very well and I would commend all features highly.
Volkswagen Golf
David Golledge
16/08/2019
16/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Golledge of Essex, who had a new Indium Grey VW Golf Hatchback on 16/08/2019
Overall: 10 / 10
Mini Hatch
David Lusher
14/08/2019
14/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Lusher of Carlisle, who had a new Midnight Black Mini Hatchback (2014 on) on 14/08/2019
Overall: 10 / 10
Overall Comments
Great communication even called me the night before
Nissan Qashqai
Neil Lucas
13/08/2019
13/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Neil Lucas of Basingstoke, who had a new Grey Nissan Qashqai Hatchback on 13/08/2019
Overall: 8 / 10
Delivery Person Comments
Malcolm the person that delivered my car was very professional and a pleasure to deal with
Delivery Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Overall Punctuality Comments
Car was delivered within 30 minutes of the agreed time
Improvements
nothing really!
BMW 3 Series Saloon
Surj Kalyan
12/08/2019
12/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Surj Kalyan of , who had a new Mineral Grey BMW 3 Series Saloon on 12/08/2019
Overall: 8 / 10
Cleanliness Comments
Inside was clean and new ... outside could have done with a clean or wipe down.
Mercedes GLA Class
Gordon Barrie
12/08/2019
12/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Gordon Barrie of Glasgow, who had a new Cosmos black Mercedes GLA Class Hatchback on 12/08/2019
Overall: 8 / 10
Delivery Person Comments
Nice friendly chap
Delivery Punctuality Comments
Delivered morning of date given
Overall Punctuality Comments
Delivered morning of date given
Cleanliness Comments
Dirty outside, as had been driven 300+ miles to be delivered. Delivery chap tried to jetwash locally, but it wasn't working
Delivery Communication Comments
An approximate time would've been nice, only given a date
Improvements
An approximate time would be useful
Volkswagen Polo
Stewart Thomson
08/08/2019
08/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Stewart Thomson of Troon, who had a new Limestone Grey VW Polo Hatchback on 08/08/2019
Overall: 8 / 10
Overall Comments
Delivery guy phoned to let me know he was 30minutes away.
Nissan Qashqai
John Watts
09/08/2019
09/08/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
John Watts of Southampton, who had a new Flame Red Nissan Qashqai Hatchback on 09/08/2019
Overall: 6 / 10
Improvements
No mats supplied with car
Fiat 500
Jude Bennett
08/08/2019
08/08/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Jude Bennett of Newport Pagnell, who had a new Tech House Grey Fiat 500 Hatchback on 08/08/2019
Overall: 6 / 10
Delivery Person Comments
Guy himself was fine, pleasant, friendly. Obviously caught in the middle of all this. No noticeable body odour :)
Delivery Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Overall Punctuality Comments
See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.
Cleanliness Comments
No complaints.
Damage Comments
No complaints.
Overall Comments
Delivery wasn’t until 1820, which is an hour after I finished work. Earlier in the day I’d been told (via Lings) that it would be mid afternoon. Apparently the driver had known all along that he would be late it the company didn’t think to tell me. I understand things happen, but if I’d known I would have gotten a lift home and waited on the soda with a cup of tea!
The driver also didn’t know what to do with the paperwork - he just gave me a form with a shrug. Got a call the next day from them asking me to fill it in and scan it over.
Delivery Communication Comments
Lings was great - chasing for updates. I only got a callfrom the delivery company after they were over an hour late.
Improvements
Whilst guaranteed time slot would be good, I understand it costs. Just an accurate, reasonable delivery estimate would be an improvement.
Seat Ateca Estate
Ellen Whittaker
08/08/2019
08/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ellen Whittaker of Selby. North Yorkshire, who had a new velvet red Seat Ateca Estate on 08/08/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Overall Punctuality Comments
Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!
Missing Comments
Service history book,
Improvements
Nothing.
Mercedes Vito Van
Lisa ALLAN
07/08/2019
07/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Lisa ALLAN of Loanhead, who had a new Arctic White Mercedes Vito Van on 07/08/2019
Overall: 10 / 10
Delivery Communication Comments
Great team, really professional
Skoda Octavia
Simon Taylor
06/02/2019
06/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019
Overall: 10 / 10
Skoda Octavia
Sam Dore
05/08/2019
05/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sam Dore of Stony Stratford, who had a new Energy Blue Skoda Octavia Hatchback on 05/08/2019
Overall: 8 / 10
Missing Comments
Spare wheel.
Improvements
Nothing.
Nissan Juke
Michelle Barnett
05/08/2019
05/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Michelle Barnett of South Croydon, who had a new Black Nissan Juke Hatchback on 05/08/2019
Overall: 8 / 10
Delivery Person Comments
As above, Mike was fab!
Delivery Punctuality Comments
Called me to say they would be 45 mins and was on time!
Overall Punctuality Comments
Called me to say they would be 45 mins and was on time!
Cleanliness Comments
Was nice & shiny, shame it was raining though :-(
Overall Comments
Mike from Bristol street kept me updated on arrival time & was punctual. He was friendly & professional.
Improvements
I wanted a bow but didn't get one!!!! (Joking!) all was good :-)
Citroen C5 Aircross
Hayley Gallagher
17/06/2019
17/06/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019
Overall: 6 / 10
Mini Convertible
Henrik Rasmussen
01/08/2019
01/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Henrik Rasmussen of Redbourn, who had a new Starlight Blue, Body Coloured Mirror Caps Mini Convertible (2016 on) on 01/08/2019
Overall: 10 / 10
Delivery Person Comments
Perfect delivery, pleasant and polite guy delivered the guy to our property on time.
Delivery Punctuality Comments
called in advance and delivered as promised.
Overall Punctuality Comments
called in advance and delivered as promised.
Damage Comments
small chip which was acknowledged and included on the delivery note/receipt.
Improvements
nothing all went perfect and smooth.
Audi A4 Estate
Fred Sway
02/08/2019
02/08/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Fred Sway of GUILDFORD, who had a new Manhattan Grey Audi A4 Avant on 02/08/2019
Overall: 10 / 10
Damage Comments
Perfect condition
Overall Comments
Delivered the vehicle to my home at 9am and I had a call the previous day saying delivery between 9am to 10 am. Excellent
Improvements
No, excellent service
Seat Leon Estate
Marty Hayes
02/08/2019
02/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Marty Hayes of Orpington, who had a new Eclipse Orange Seat Leon Sport Tourer on 02/08/2019
Overall: 8 / 10
Citroen C4 Spacetourer Estate (2018-19)
Francesca Morton
31/07/2019
31/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Francesca Morton of Wirksworth, who had a new Ruby Red Citroen C4 Spacetourer Estate on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful.
Cleanliness Comments
The exterior was a bit dirty but it was a very rainy day so I have no problem with it.
Overall Comments
Arrived as arranged. Was called in the morning with good notice.
Nissan Qashqai
Glenn Gillott
01/08/2019
01/08/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Glenn Gillott of King\'s Lynn, who had a new Flame Red Nissan Qashqai Hatchback on 01/08/2019
Overall: 8 / 10
Missing Comments
There wasn't a completed delivery form for me to keep although it was done electronically and the delivery man said they would email it to me. So it's not really missing.
Improvements
Nothing, it was all good
Jeep Compass Station Wagon
George Ross
31/07/2019
31/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
George Ross of Romford, who had a new White Jeep Compass SW on 31/07/2019
Overall: 10 / 10
Delivery Person Comments
They were very polite & friendly
Delivery Punctuality Comments
Excellent service and very good communication
Overall Punctuality Comments
Excellent service and very good communication
Cleanliness Comments
Spotless
Damage Comments
Perfect condition
Dealer Service Comments
5* highly recommended
Overall Comments
Very fast & effective and informative
Missing Comments
Nothing missing
Improvements
No changes what so ever
Citroen C3 Aircross
Christine McCann
31/07/2019
31/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Christine McCann of Johnstone, who had a new soft sand Citroen C3 Aircross Hatchback on 31/07/2019
Overall: 8 / 10
Delivery Person Comments
Nice man , pleasant , explained car functions no complaints
Delivery Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Overall Punctuality Comments
Was told it was an am delivery , the delivery was slightly late all in all satisfactory
Cleanliness Comments
Valeted was clean inside and out pleased with the standard
Damage Comments
Very very small scratch
Overall Comments
Delivery was one day late but overall very good
Delivery Communication Comments
Wonderful communication
Missing Comments
No nothing was missing
Improvements
I was very pleased with the delivery
Volvo XC40 Estate
Vonnie Steven
30/07/2019
30/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Vonnie Steven of Northampton, who had a new Onyx Black Volvo XC40 Estate (2018 on) on 30/07/2019
Overall: 10 / 10
Kia Sportage Estate
Jane Norris
30/07/2019
30/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jane Norris of Wigton, who had a new Infra Red Kia Sportage Estate on 30/07/2019
Overall: 8 / 10
Cleanliness Comments
Car looked good - problem was it had ben raining so car was quite dirty which cannot be helped at all.
Honda Jazz
Steve Matthews
26/07/2019
26/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Steve Matthews of DartfordKent, who had a new Sporty Blue Honda Jazz Hatchback (2017 on) on 26/07/2019
Overall: 8 / 10
Skoda Karoq Estate
Harves Harvey
23/07/2019
23/07/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Harves Harvey of Cardiff, who had a new Petrol blue Skoda Karoq Estate on 23/07/2019
Overall: 6 / 10
Cleanliness Comments
I thought the car may have come on a trailer-it was driven and was covered in flies and brake dust on the front wheels
Dealer Service Comments
everything was good apart from they could have run the car through a wash around the corner before giving to me, i know you get flies when driving but nobody wants to see their car for the first time with it looking like a garabaldi biscuit
Volkswagen Golf
Elaine Hughes
24/07/2019
24/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Elaine Hughes of Dartford, who had a new Urano Grey VW Golf Hatchback on 24/07/2019
Overall: 10 / 10
Missing Comments
No service record book or log book as yet
Improvements
No problems , very good service overall.
Audi A4 Saloon
GIFT MOYO
22/07/2019
22/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
GIFT MOYO of LONDON, who had a new Navarra Blue Audi A4 Saloon on 22/07/2019
Overall: 10 / 10
Delivery Person Comments
The gentleman was very polite, professional and friendly.
Delivery Punctuality Comments
It was two hours earlier than expected.
Overall Punctuality Comments
It was two hours earlier than expected.
Cleanliness Comments
It was pretty clean
Damage Comments
None that I could see
Overall Comments
Delivery came earlier than expected. It arrived at 7am.
Delivery Communication Comments
You guys were pretty good :)
Missing Comments
Not that I noticed
Improvements
If you're going to be earlier than expected then please call ahead :)
Ford S-Max Estate
Lucy Wood
24/07/2019
24/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lucy Wood of Norwich, who had a new Shadow Black Ford S-Max Estate on 24/07/2019
Overall: 8 / 10
Cleanliness Comments
Delivery person did say car had been washed but apologised as slightly dusty!
Dealer Service Comments
Only issue is I have tried to contact them re travelling abroad and not had a reply within specified 48hrs.
Overall Comments
Only not very good as delivery person allowed my husband to sign for the car instead of me!
Improvements
Nothing!
Skoda Karoq Estate
Trev Durant
18/07/2019
18/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Trev Durant of Normanton, who had a new Business Grey Skoda Karoq Estate on 18/07/2019
Overall: 8 / 10
Citroen C3 Aircross
25/07/2019
25/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Natural White Citroen C3 Aircross Hatchback on 25/07/2019
Overall: 8 / 10
Delivery Person Comments
He drove it from Bristol on the hottest day of the year. No BO!
Delivery Communication Comments
Only reason it’s not “very good” is because ETA wasn’t available before 10am on the day. I understand the many variables that might cause that, and it’s pretty much down to the dealer.
Improvements
Just the ETA a bit further up front, but really, that’s very much polish - the entire experience has been awesome
Ford Kuga Estate
Deb Garnett
24/07/2019
24/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Deb Garnett of Hebden Bridge, who had a new Chrome Blue Ford Kuga Estate on 24/07/2019
Overall: 10 / 10
Improvements
Nothing. It went well.
Seat Ateca Estate
David Hillman
23/07/2019
23/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
David Hillman of Surrey, who had a new Red Seat Ateca Estate on 23/07/2019
Overall: 8 / 10
Cleanliness Comments
Quite a few water marks and adhesive residue on the doors
Dealer Service Comments
Can only comment on the delivery aspect but I had good communication from the driver
Overall Comments
One of the ramps on the low loader delivery vehicle was not secure. At the very end of manoeuvring the car down the ramps the right hand ramp fell. Very luckily the car wheels were just on the tarmac at the time so no harm done.
Delivery Communication Comments
Excellent communication throughout the process
Missing Comments
SD card for the satnav
Improvements
All good - apart from the ramps which could of been a mini disaster
Citroen C5 Aircross
LOU Aness
15/07/2019
15/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
LOU Aness of KNowle, who had a new Polar White Citroen C5 Aircross Hatchback on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Lovely happy man
Volkswagen Arteon
Paul Hardy
23/07/2019
23/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Hardy of Blackpool, who had a new Urano grey VW Arteon Fastback on 23/07/2019
Overall: 8 / 10
Improvements
Nothing alt from you Ling - but took VW 10 months to supply a vehicle, and then only a cancellation vehicle to a different spec than the one originally ordered. Worth the wait in the end - but VW can really improve its service offering if it was minded too
Seat Leon
Mark Rees
26/07/2018
26/07/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Rees of Corsham, who had a new Urban Silver Seat Leon Hatchback on 26/07/2018
Overall: 10 / 10
Volkswagen T-Roc
Neil Gentry
18/07/2019
18/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Neil Gentry of Maidstone, Kent, who had a new Urano Grey VW T-Roc Hatchback on 18/07/2019
Overall: 8 / 10
Delivery Person Comments
Smart, professional, knowledgeable about my car, polite and friendly so excellent
Delivery Punctuality Comments
arrived exactly as scheduled and as advised
Overall Punctuality Comments
arrived exactly as scheduled and as advised
Cleanliness Comments
brand new car so as would be expected mainly immaculate - perfect inside with new car smell, front of car had some road grime due to weather conditions from motorway journey but understandable and acceptable - car was transported by trailer so of course a lot cleaner then if it was driven
Damage Comments
factory fresh and immaculate
Dealer Service Comments
excellent in every way
Overall Comments
Arrived on time (well just before actually) delivery confirmed 4 working days in advance, reconfirmed the afternoon of the day beofre delivery and delivery driver called on day to say he was leaving with accurate ETA
Delivery Communication Comments
excellent in every way
Missing Comments
iPhone lead requested but only noticed when supplied lead didn't fit (VW offer choice of USB or iPhone but look same to me)
Improvements
no, nothing to add - couldnt of asked for any more really - delighted with service and delivery
Mercedes GLA Class
Siri Uhrnell
18/07/2019
18/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Siri Uhrnell of London, who had a new WHITE Mercedes GLA Class Hatchback on 18/07/2019
Overall: 8 / 10
Cleanliness Comments
It was raining earlier in the day so it was splashed with muddy rain
Dealer Service Comments
A bit of unclarity around payments, not able to provide delivery interval until the day
Nissan Juke
Vicky Waller
17/07/2019
17/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Vicky Waller of Twickenham, who had a new Vivid Blue Nissan Juke Hatchback on 17/07/2019
Overall: 10 / 10
Missing Comments
The spare tyre but I've since learned from you and others that this is normal! So all good.
Improvements
Nothing, it was very good. The guy delivering showed me everything I needed to know.
Suzuki Vitara Estate
Andrew Boden
17/07/2019
17/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Andrew Boden of Callington, who had a new Galactic Grey Suzuki Vitara Estate (2018 on) on 17/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived at 9:15am
Overall Punctuality Comments
Arrived at 9:15am
Cleanliness Comments
Inside was very clean, outside looked like it has been drive 250 miles on a motorway, which it had.
Dealer Service Comments
Likely I would avoid a Suzuki next time round.
Overall Comments
Would have been very good if the car hadn't looked so dirty on the outside.
Delivery Communication Comments
Yours good, dealer there was none.
Improvements
Your communication was good, and well received. keep up the good work.
Volkswagen Golf
Amy McRobbie
12/07/2019
12/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Amy McRobbie of Fareham, who had a new Pure White VW Golf Hatchback on 12/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
Also rang one hour before arrived which was very helpful.
Overall Punctuality Comments
Also rang one hour before arrived which was very helpful.
Improvements
Nothing
Skoda Kodiaq Estate
Claire Carter
16/07/2019
16/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Claire Carter of Canterbury, who had a new Black Skoda Kodiaq Estate on 16/07/2019
Overall: 10 / 10
Delivery Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Overall Punctuality Comments
A little earlier than he said but he waited while I got dressed as it was only 7.30am!
Improvements
Maybe text when the person was 30 mins away from delivering but apart from that it was great.
Audi A4 Estate
Keith Belton
15/07/2019
15/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Keith Belton of Stockton On Tees, who had a new Brilliant Black Audi A4 Avant on 15/07/2019
Overall: 10 / 10
Delivery Person Comments
Ian, was very friendly and informed me on a regular basis on his ETA
Citroen C5 Aircross
John Burns
10/07/2019
10/07/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
John Burns of Wrexham, who had a new Platinum Grey Citroen C5 Aircross Hatchback on 10/07/2019
Overall: 4 / 10
Delivery Person Comments
Handed me the electronic device on signature page. I insisted on going back pages to show me inspection details covered and I then also changed some of the tick boxes which i seen to reflect the handover.
Delivery Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Overall Punctuality Comments
arrived at 08:30 no prior notice of arrival time received
Cleanliness Comments
Dirty, 152 motorway miles, outside front covered in dead flies, dirty all over from previous days rain (sand or dust). Inside dusty and dry stain from spilage of drink or food on steering wheel
Damage Comments
two paint chips on edge of drivers door (looks like door has hit something when opened. Photos taken and asked delivery driver to add to his handover device
Dealer Service Comments
overall poor experience
Overall Comments
Car delivered dirty and drivers door edge had paint chips
Delivery Communication Comments
Only Ling Chat as means of comms. Delivery dates changes a few times
Missing Comments
rear car mats
Improvements
The opposite of the above detailed points !
Nissan Qashqai
12/07/2019
12/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Flame Red Nissan Qashqai Diesel Hatchback (2017 on) on 12/07/2019
Overall: 10 / 10
Missing Comments
There was a missing cover from the bumper which should have been covering the tow bar but they said they would send one out to me to fix it.
Improvements
Nothing
Nissan Qashqai
Dave Melia
04/07/2019
04/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dave Melia of Stockport, who had a new Blade silver Nissan Qashqai Hatchback on 04/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
4 hours late
Overall Punctuality Comments
4 hours late
Cleanliness Comments
It work OK - The delivery firm had to clean it before I received it as the it was so dirty and the garage.
Volvo XC90 Estate
Joanna Thomson
12/07/2019
12/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Joanna Thomson of Troon, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2019
Overall: 10 / 10
Overall Comments
Arrived on time and clean car.
Improvements
All went well.
Seat Arona
Shell Monks
09/04/2019
09/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Shell Monks of Manchester, who had a new Eclipse Orange Seat Arona Hatchback on 09/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Overall Punctuality Comments
After 5:30 (this is fine though as delivery was free)
Damage Comments
Just the scratch on the gearstick.
Improvements
Nothing - all fine really
BMW 1 Series
Wayne Atkinson
11/07/2019
11/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Wayne Atkinson of Gateshead, who had a new Black Sapphire BMW 1 Series Hatchback on 11/07/2019
Overall: 8 / 10
Delivery Person Comments
I have a bit of a cold so wasn't able to get an accurate measure of body odor. I did get him to lift his arm so I could check for sweat patches but there were none. Which is an indication of good German built air conditioning.
Delivery Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Overall Punctuality Comments
He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.
Cleanliness Comments
Nice and clean inside and out.
Damage Comments
None that I could see.
Dealer Service Comments
Well to be honest I had no correspondence from anyone other than Lings and the delivery guy.
Overall Comments
Very good service
Delivery Communication Comments
Great communication
Missing Comments
I didn't get a form, just signed on his tablet.
Improvements
Nothing, it was all good!
Volkswagen Tiguan Estate
Craig Campbell
11/07/2019
11/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Craig Campbell of Gateshead, who had a new White VW Tiguan Diesel Estate (2016 on) on 11/07/2019
Overall: 10 / 10
Delivery Person Comments
Very professional.
Delivery Communication Comments
Delivery driver rang night before to confirm access, time of delivery.
Improvements
Nothing
Renault Koleos Estate
Phil Tickell
05/07/2019
05/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Phil Tickell of Northwich, who had a new White Renault Koleos Estate on 05/07/2019
Overall: 10 / 10
Improvements
Only to have known prior to the day, what time they would arrive. But I know that would be difficult.
Volkswagen Polo
Deano Williams
02/07/2019
02/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Deano Williams of Tunbridge Wells, who had a new Flash Red VW Polo Hatchback on 02/07/2019
Overall: 10 / 10
Delivery Person Comments
Pleasant and professional.
Delivery Punctuality Comments
On time as promised.
Overall Punctuality Comments
On time as promised.
Cleanliness Comments
New car, new smell, no dirt :)
Damage Comments
Could not find any damage.
Dealer Service Comments
Only dealt with the driver and he was very professional.
Overall Comments
Professional handover. Went through all important procedures.
Delivery Communication Comments
Always great service from the Ling Team :)
Missing Comments
As above. I did not get a copy of the delivery note, as it was electronic. It can be emailed to deanow34@yahoo.com
Improvements
None that I can think of.
Skoda Karoq Estate
Matt Hermon
10/07/2019
10/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Matt Hermon of Magham Down HAILSHAM, who had a new Petrol Blue Skoda Karoq Estate on 10/07/2019
Overall: 10 / 10
Audi A4 Estate
09/07/2019
09/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Mythos Black Audi A4 Avant on 09/07/2019
Overall: 10 / 10
Delivery Person Comments
Lee Pudney. He was probably one of the nicest, friendliest, person I have met. A man who enjoys his job.
Delivery Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Overall Punctuality Comments
Driver arrived when he said. He also phoned ahead with 1 hour warning.
Cleanliness Comments
Impeccable
Damage Comments
*None so far. It has been raining since delivery and I have been on a journey / at work/ car now dirty :( . However, wheels and interior perfect. Exterior appears to have no faults as far as I can see, however.
Overall Comments
Very good, reliable delivery service.
Improvements
Nothing. Good job all around.
BMW X2
Peter Hewitt
06/07/2019
06/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Hewitt of Milton Keynes, who had a new Black Sapphire BMW X2 Hatchback on 06/07/2019
Overall: 10 / 10
Delivery Person Comments
Again excellent no complaints at all
Delivery Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Overall Punctuality Comments
Delivered at 8.40 on a Saturday morning, excellent
Cleanliness Comments
9 out 10, bit of marking on the glass from rain water but nothing really
Damage Comments
All perfect
Dealer Service Comments
Cant complain really good, did a Saturday for me when they didnt have to
Overall Comments
Excellent, rang to give me an ETA an hour before arrival
Improvements
Really happy, I suppose a bag full of cash would have been nice
Mercedes C Class Estate
Nuch Noppakhun
08/07/2019
08/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nuch Noppakhun of Seaham, who had a new Selenite Grey Mercedes C Class Estate on 08/07/2019
Overall: 10 / 10
Delivery Person Comments
Driver very polite and professional.
Cleanliness Comments
Cleaned locally just before delivery.
Overall Comments
Car was cleaned before delivery.
Improvements
Free lingscar mug delivered with car ;-)
Ford Ranger Pick-up
05/07/2019
05/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Frozen White Ford Ranger Diesel on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
As stated before the interior wasn’t very clean and the outside was dirty but to be expected as it was being driven to me
Damage Comments
Inspected car and couldn’t see anything, only thing I have noticed as mentioned to long was a panel internally doesn’t seem to be pushed together properly.
Overall Comments
Interior seemed quite dirty for a new vehicle
Nissan Qashqai
05/07/2019
05/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Gun Metal Nissan Qashqai Hatchback on 05/07/2019
Overall: 8 / 10
Cleanliness Comments
Very clean but looksike it had been left out in the rain as there were dried watermarks on the bodywork.
Damage Comments
Small scratc on offside wing mirror shell.
Improvements
It would be hard to improve on this.
Seat Leon
G Ellicott
02/07/2019
02/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
G Ellicott of Greenhithe, who had a new Nevada White Seat Leon Hatchback on 02/07/2019
Overall: 8 / 10
Dealer Service Comments
The reason for the score is that they never owned up to their mistake when they allocated my car to someone else. Causing a lengthy delay in delivery of my car. Their communication with Lings seemed to be somewhat lacking & Guy had to do a lot of chasing to get answers. They would've got Very poor. But they gave me a loan car whilst i was waiting for mine.
Delivery Communication Comments
The "very good" score is just for the service from Lings which was excellent as always.
Volkswagen Golf
Maxy Boy Taylor
05/07/2019
05/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Maxy Boy Taylor of Newcastle Upon Tyne, who had a new Atlantic Blue VW Golf Hatchback on 05/07/2019
Overall: 8 / 10
Missing Comments
Possibly the warranty book?
Nissan Qashqai
Matt Bissell
03/07/2019
03/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Matt Bissell of Benfleet, who had a new Vivid Blue Nissan Qashqai Hatchback on 03/07/2019
Overall: 10 / 10
Audi A6 Saloon
Gurpreet Kingra
28/06/2019
28/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gurpreet Kingra of Romford, who had a new Firmament Blue Audi A6 Saloon on 28/06/2019
Overall: 10 / 10
Suzuki Vitara Estate
Mat Beadle
02/07/2019
02/07/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Mat Beadle of Nailsea, who had a new Grey Suzuki Vitara Estate (2018 on) on 02/07/2019
Overall: 6 / 10
Delivery Person Comments
Friendly and understanding that i wanted to go through the vehicle.
Delivery Punctuality Comments
arrived 3 hours before i was expecting him.
Overall Punctuality Comments
arrived 3 hours before i was expecting him.
Cleanliness Comments
Outside of the vehicle was very dirty, perhaps the car was washed a week ago and was left out for it to be rained on.
Damage Comments
None seen at time of delivery.
Dealer Service Comments
Didnt have any contact with the dealer, therefore unable to comment
Missing Comments
I would have liked to see a set of floor carpets in the vehicle. Having worked for Suzuki in South Africa, i know that rental spec carpets are available. This goes a long way to keep the floor wells in good condition especially with the amount of wear and tear that can happen on them.
Improvements
Delivery Carpets...
Suzuki Vitara Estate
Ellie Hayes
28/06/2019
28/06/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Ellie Hayes of Shrewsbury, who had a new Galactic Grey Suzuki Vitara Estate (2018 on) on 28/06/2019
Overall: 6 / 10
Improvements
More accurate delivery time slot
Volvo XC90 Estate
Roger McBroom
01/07/2019
01/07/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Roger McBroom of SUTTON COLDFIELD , who had a new Osmium Grey Volvo XC90 Estate (2015 on) on 01/07/2019
Overall: 10 / 10
Damage Comments
Stone chip on front spoiler that had been touched up.
Improvements
Nothing
Nissan Qashqai
Barry Smith
01/07/2019
01/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Barry Smith of Keelby, who had a new Ink Blue Nissan Qashqai Diesel Hatchback (2017 on) on 01/07/2019
Overall: 8 / 10
Cleanliness Comments
Very good inside but outside looked like it had been in dessert storm.
Delivery Communication Comments
Would be good to know upfront delivery time at least am or pm.
BMW 2 Series Coupe
Tom Guest
28/06/2019
28/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Tom Guest of Sutton Cum Lound, who had a new Black Sapphire BMW 2 Series Coupe on 28/06/2019
Overall: 8 / 10
Delivery Person Comments
Polite, helpful and chatty
Delivery Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Overall Punctuality Comments
Later than expected but wasn't an issue as they kept me informed which was really good
Cleanliness Comments
As a whistle
Overall Comments
Pretty much on time and kept me informed which is always good.
Improvements
Champagne?
Seat Arona
Dave Watts
01/07/2019
01/07/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dave Watts of Coalville, who had a new Mystery Blue with Midnight Black Roof Seat Arona Hatchback on 01/07/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived before 9:00
Overall Punctuality Comments
Arrived before 9:00
Dealer Service Comments
Only had contact with the delivery person, not the dealer themselves
Missing Comments
Boot liner, dog guard & bumper protector were not fitted, but you've just told me the dealers are going to send these on.
Improvements
Actual paperwork for delivery - with my last car I had something to file, but I was only shown a page on a mobile phone, which was pretty unreadable
BMW 3 Series Touring Estate
Paul Conlan
28/06/2019
28/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Paul Conlan of Gorebridge, who had a new Estoril Blue BMW 3 Series Touring Special Edition (2017 on) on 28/06/2019
Overall: 10 / 10
Dealer Service Comments
No dealings
Delivery Communication Comments
as always
Missing Comments
one tyre valve cap missing
Improvements
A
Mercedes A Class
Klara Hanrahan
28/06/2019
28/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Klara Hanrahan of Denmead, who had a new Red Mercedes A Class Hatchback on 28/06/2019
Overall: 8 / 10
Cleanliness Comments
The delivery guy put the car through a car wash before delivery which left all water marks on the car, so after the hand over i took it to my hand car wash for a another clean and hand dry.
Improvements
Nothing, communication was great from the dealer. Also communication via Ling was fantastic throughout the process
Fiat 500
24/06/2019
24/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Tech House Grey Fiat 500 Hatchback on 24/06/2019
Overall: 10 / 10
Peugeot 3008 Estate
Peter Howard
24/06/2019
24/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Howard of Sudbury, who had a new Nimbus Grey Peugeot 3008 Estate (2016 on) on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Very helpful.
Delivery Punctuality Comments
An earlier call with eta would have been helpful.
Overall Punctuality Comments
An earlier call with eta would have been helpful.
Cleanliness Comments
Had obviously been parked outside for some time as although clean needed a good polish. Interior very good.
Dealer Service Comments
Haven't had an contact with dealer.
Overall Comments
Delivered on trailer. Received phone call about 1 hour out. However a call at the beginning of the journey would have been useful.
Improvements
Phone call early in day with eta. Spent most of day at home waiting for delivery which happened in afternoon.
Citroen C3
KELLY SMALL
27/06/2019
27/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
KELLY SMALL of RAINHAM, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Nice, chatty
Delivery Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Overall Punctuality Comments
Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.
Cleanliness Comments
Lovely
Overall Comments
I needed the car by a specific date. Perfect!
Improvements
Call the day before maybe to give idea of time but minor detail
Seat Arona
Andy Allen
27/06/2019
27/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andy Allen of Livingston, who had a new Magnetic Grey/Midnight Black roof Seat Arona Hatchback on 27/06/2019
Overall: 8 / 10
Delivery Person Comments
Well presented. In suit, and polite and informative.
Delivery Punctuality Comments
Exactly on time. Very impressive
Overall Punctuality Comments
Exactly on time. Very impressive
Cleanliness Comments
The inside of the car was very clean. The outside was a little grubby on delivery with some bird poo stains. Nothing that a quick wash didn't sort out. However to be fair, it had just been driven nearly 300 miles, so i wasn't that upset.
Overall Comments
Arrived exactly on time, called the day before to advise time.
Improvements
Maybe gave it wash before before arriving, and it would have been good to have been given a physical copy of something showing what i was signing for etc
Land Rover RR Evoque
Craig Laver
21/06/2019
21/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Craig Laver of Bristol, who had a new Black Land Rover Range Rover Evoque on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
Gary was an absolute gent and explained everything clearly to me. He even refused a lift to the train station!
Delivery Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Overall Punctuality Comments
On time. Text message beforehand to confirm. Very impressed.
Cleanliness Comments
Apart from a few bugs due to the warm weather, the car was spotless.
Dealer Service Comments
Good. Would have been better if I didn't have to chase around the status of delivery once or twice.
Overall Comments
Very professional.
Delivery Communication Comments
Good communication once the delivery date was confirmed.
Improvements
Nothing!
Volkswagen Golf
Tom Thundercliffe
25/06/2019
25/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Tom Thundercliffe of Southampton, who had a new Black VW Golf Diesel Hatchback (2017 on) on 25/06/2019
Overall: 10 / 10
Delivery Person Comments
Knowledgeable delivery driver who was happy to explain as much or as little as needed
Overall Comments
Flexibility in timing of delivery was much appreciated
Audi A6 Saloon
Chris Wing-King
24/06/2019
24/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Chris Wing-King of Richmond, who had a new Firmament Blue Audi A6 Saloon on 24/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Overall Punctuality Comments
Driver rang me 45 min beforehand to announce his arrival.
Cleanliness Comments
Car was a little dusty because of the rain as it was on a trailer - that can't be helped and the car did come from far away.
Missing Comments
Not sure if I'm supposed to have any other paperwork. Driver just handed me two keys. Handbook was inside the car. I signed for the delivery on the driver's iPad-looking thing.
Seat Leon
Drew Hallworth
24/06/2019
24/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Drew Hallworth of Stockport, who had a new Mystery Blue Seat Leon Hatchback on 24/06/2019
Overall: 8 / 10
Delivery Person Comments
Collected myself
Overall Comments
Collected myself
Missing Comments
Service book
Improvements
Nothing was all round good service
Ford Kuga Estate
Paul Clarkson
24/06/2019
24/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Clarkson of Liverpool, who had a new Black Ford Kuga Estate on 24/06/2019
Overall: 10 / 10
Overall Comments
Great communication from the delivery driver!
Seat Leon
Warren Gibson
21/06/2019
21/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Warren Gibson of East Wemyss, who had a new Desire Red Seat Leon Hatchback on 21/06/2019
Overall: 8 / 10
Delivery Person Comments
seemed to be in a big rush but was nice enough to deal with
Delivery Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Overall Punctuality Comments
he was half an hour later than the arranged time but was made aware where he was and when so not a big problem
Cleanliness Comments
Car had been washed but not dried so was covered in water marks but was in a good condition inside
Dealer Service Comments
happy enough no issues
Delivery Communication Comments
easy to deal with and made adjustments to delivery with ease
Missing Comments
nothing missing to my knowledge
Improvements
happy enough with current set up
Hyundai Tucson Estate
Chris Rawding
21/06/2019
21/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Chris Rawding of Leeds, who had a new Phantom Black Hyundai Tucson Estate on 21/06/2019
Overall: 10 / 10
Delivery Person Comments
Really nice, showed me over the features and told me even the bits he had changed from standard.
Delivery Punctuality Comments
On time to the minute.
Overall Punctuality Comments
On time to the minute.
Cleanliness Comments
The car was spotless inside and out
Overall Comments
Really good, great communication and came when they said.
Improvements
Nothing it was very well executed.
Citroen C3
Alan PURUGGANAN
20/06/2019
20/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alan PURUGGANAN of Camberley, who had a new Cobalt Blue Citroen C3 Hatchback on 20/06/2019
Overall: 10 / 10
Delivery Person Comments
Friendly guy
Overall Comments
Very punctual
Improvements
No comments. Everything was good.
Renault Kadjar
07/06/2019
07/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Diamond Black, Titanium and Highland Grey Renault Kadjar Hatchback on 07/06/2019
Overall: 10 / 10
Overall Comments
Great delivery team
Jeep Renegade
Andy Morris
19/06/2019
19/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Andy Morris of DONCASTER, who had a new Jetset Blue Jeep Renegade Hatchback on 19/06/2019
Overall: 8 / 10
Delivery Person Comments
It would have been helpful to know that you wanted a score on body odour as I would have got closer, but nothing was noticeable at a normal distance. The chap was extremely friendly, helpful and patient, He obviously does this all the time and knows the process. He had already written (raining limited inspection of bodywork) on the form without me mentioning it.
Delivery Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Overall Punctuality Comments
He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.
Cleanliness Comments
Clean and valeted.
Damage Comments
No damage
Dealer Service Comments
I had no contact with the dealer so cannot really provide a score. However I have rated good on the basis that the car was as described, they changed the plate from a NI to a UK one (I don't know what you did to "encourage" this :-), and they haven't asked me for any money yet !!!!
Overall Comments
Not sure where your delivery process starts - if it includes signing the finance docs then I rate Good as these seemed to take slightly longer than I expected. However after that, the process was very good, prompt and simple and faster than I expected.
Delivery Communication Comments
I had no direct contact with the dealer. Contact with yourself and your staff was very good and extremely responsive.
Improvements
difficult to find any improvements - if I had to find something I would suggest that when waiting for a dealer to respond (e.g. finance docs took 4 days) and you are chasing the dealer (which I assume you are doing as I see you've looked in Lingo) then adding a note pro-actively stating "Just to let you know I chased the dealer today and they are still processing the form" would be good as I wouldn't then have to ask "how's it going?" and I'd know you were on the case.
Citroen C5 Aircross
Hayley Gallagher
17/06/2019
17/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019
Overall: 8 / 10
Improvements
Called with a time slot at beginning of the day
BMW 3 Series Touring Estate
Ian Montague
17/06/2019
17/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ian Montague of BATH, who had a new GLACIER SILVER BMW 3 Series Touring on 17/06/2019
Overall: 8 / 10
Delivery Person Comments
Appreciated a call days earlier to ask if could deliver early.
Delivery Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Overall Punctuality Comments
Expected 06:30, arrived 07:15. (Problem with delivery truck).
Cleanliness Comments
Inside good, outside needed a quick wash.
Dealer Service Comments
Took a long time to send out correct documents that needed signing. Had to chase and chase and chase.
Missing Comments
Owner's Handbook for Navigation, Entertainment, Communication. (Should be separate manual).
Suzuki Vitara Estate
Harry Schilbach
18/06/2019
18/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Harry Schilbach of Darlington, who had a new White Suzuki Vitara Estate (2018 on) on 18/06/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant, Polite and informative - took the timne to show me features of the car. Was not in hurry whilst I inspected it.
Delivery Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Overall Punctuality Comments
Rang the day before to confirm address and my time available. Was waiting for me.
Cleanliness Comments
Good - Could tell it had been driven 300m to my destination.
Dealer Service Comments
Not much communication from supplying dealer.
Overall Comments
Very happy Driver - Derek - was very polite and friendly.
Delivery Communication Comments
Very good. Delivery date initially confirmed but then bought forward. Delivery Driver rang the day before and confirmed time he would be delivering.
Missing Comments
Driver didn't have a copy of delivery form - but had no issue with me taking a photo on my camera.
Improvements
Not really - My rreference would have been to have it trailered / transportered to me - but wouldn't have wanted to pay for it(!)
Fiat 500
Caroline Cantwell
17/06/2019
17/06/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Caroline Cantwell of Basingstoke, who had a new Pasodoble Red Fiat 500 Hatchback on 17/06/2019
Overall: 6 / 10
Cleanliness Comments
Was not cleaned inside or out.
Dealer Service Comments
Although communication was good and delivery was punctual, the plates were incorrect.
Overall Comments
Incorrect number plate has meant I cannot drive it yet!
Improvements
Cleaned car inside and out. And of course the lease company could have checked that the car had the correct number plate!!!
Seat Leon
Martin Notman
14/06/2019
14/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Martin Notman of Yarm, who had a new Urban Silver Seat Leon Hatchback on 14/06/2019
Overall: 8 / 10
Delivery Person Comments
Smelt Lovely
Delivery Punctuality Comments
Delivered as promised
Overall Punctuality Comments
Delivered as promised
Cleanliness Comments
Ok but could be better
Overall Comments
Nice man very friendly
Improvements
Car could have been better inside but only minor moans.
Ford Kuga Estate
Trace Burns
07/06/2019
07/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Trace Burns of BARROW-IN-FURNESS, who had a new Magnetic Ford Kuga Estate on 07/06/2019
Overall: 8 / 10
Delivery Person Comments
A pleasant lady. She was helpful. No complaints
Delivery Punctuality Comments
The car arrived within the pre advised time period
Overall Punctuality Comments
The car arrived within the pre advised time period
Cleanliness Comments
The interior was fine. The outside was dirty but it had done a motorway journey. We asked the delivery driver to have it cleaned and she did. Under the bonnet was very dusty, dirty and had sandy substance on it (not the actual engine). I provided photos to the finance company as requested.
Damage Comments
There are a few minor marks which I have reported.
Marks in the rear windscreen
Blemish to the front drivers side paint work
White marks on the rubber seal around the boot
The rear bumper has a scratch
I sent an email with photos on the day of delivery
Overall Comments
The delivery driver phoned me in the morning to give me an approximate delivery time.
Missing Comments
Not as far as I'm aware? There was a large piece of plastic left on the back seat, we aren't sure what it is and the delivery driver didn't know?
Improvements
Make sure the car is clean upon arrival as opposed to the customer asking for it to be cleaned so we could check it over properly for any marks, damage etc.
BMW 3 Series Touring Estate
Steve Fraser
12/06/2019
12/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Steve Fraser of Long Ditton, who had a new Estoril Blue BMW 3 Series Touring on 12/06/2019
Overall: 8 / 10
Citroen C3
Simon Britton
11/06/2019
11/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Simon Britton of Sutton Coldfield, who had a new POWER ORANGE Citroen C3 Hatchback on 11/06/2019
Overall: 8 / 10
Delivery Person Comments
Car seat & footwell was covered, driver friendly & polite.
Delivery Punctuality Comments
Arrived when he said he would
Overall Punctuality Comments
Arrived when he said he would
Cleanliness Comments
Showroom clean - it was raining heavily so I agreed with driver to skip obligatory car wash (although he didn't quite get my "I'm sure Citroen finance will send me a voucher for a car wash" comment!)
BMW 3 Series Touring Estate
Fiona Everett
10/06/2019
10/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Fiona Everett of East Lothian , who had a new Glacier Silver BMW 3 Series Touring on 10/06/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered a day early????
Overall Punctuality Comments
Delivered a day early????
Improvements
Nothing!
Seat Ibiza
Col Rawlins
07/06/2019
07/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Col Rawlins of Bracknell, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/06/2019
Overall: 10 / 10
Citroen C3
Derek Johnston
06/06/2019
06/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Derek Johnston of Dunfermline, who had a new Cobalt Blue Citroen C3 Hatchback on 06/06/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly chatty men
Improvements
Everything was great :)
Citroen Space Tourer Estate (2018-19)
Vince Malia
07/06/2019
07/06/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Vince Malia of Chester Le Street, who had a new Platinum grey Citroen Space Tourer Estate on 07/06/2019
Overall: 4 / 10
Delivery Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Overall Punctuality Comments
Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.
Dealer Service Comments
Didn't deliver car on first date given after I had took day off work and communication with lings was bad as I know how efficient lings are with dealing with problems so know it was dealer just not getting back to lings.
Delivery Communication Comments
I only asked for a rough time of eta and the delivery company couldn't provide that and didn't ring in time I asked. Port really as it's a big expensive item so you would think they would work with people in order to be in. I can get a tesco shop in a two hour delivery slot but not a car. Doesn't make sense to me.
Improvements
Lings amazing so attentive.....Dealer dissapointing would be the reason I wouldn't lease a car unless I had lings doing the chasing for me.
Citroen C3
Denise Wallace
06/06/2019
06/06/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Denise Wallace of Bicester, who had a new power orange Citroen C3 Hatchback on 06/06/2019
Overall: 6 / 10
Delivery Person Comments
I couldn't understand him very well, whilst i didn't expect a full run down of the cars workings, he seemed reluctant to explain anything and wasn't very friendly
Delivery Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Overall Punctuality Comments
Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him
Cleanliness Comments
i could tell it had been washed and i appreciate it had been driven 140miles but the bird poo on the roof and bonnet did not look recent.Inside was lovely and clean
Damage Comments
looked in great condition
Dealer Service Comments
poor communication and bird poo that looks like it's been there a while is annoying but the car arrived on the correct day in good condition and i love it
Delivery Communication Comments
communication with you and your team was perfect and you tried to get me an eta for delivery. Didn't really receive any communication from dealer. I even ended up trying to find out why a rental car had been delivered to my drive and keys just pushed through my letterbox. Turned out it was for the delivery driver to get home, would have been nice to be told
Improvements
Cleaner exterior, better communication from dealer. You and your team did everything you could and made the whole process painless and even fun at times
Volvo V90 Estate
Bruce Manning
03/06/2019
03/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Bruce Manning of Redmarley, Gloucester, who had a new Magic Blue Volvo V90 Estate (2017 on) on 03/06/2019
Overall: 8 / 10
Delivery Person Comments
Thanks Roy from Volvo Brum.
Delivery Punctuality Comments
AM delivery, arrived at 1315.
Overall Punctuality Comments
AM delivery, arrived at 1315.
Cleanliness Comments
Outside condition commensurate with 90 miles of driving in the rain!
Overall Comments
Told an AM delivery but turned up at 1315 :-( though Roy from Volvo Brum very helpful with instructions/knowedge etc.
Improvements
Apart from hanging around all morning (and not working/being more useful) the delivery went well.
Volkswagen Arteon
Matty Blood
05/06/2019
05/06/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Matty Blood of Catterick Garrison , who had a new Urano Grey VW Arteon Fastback on 05/06/2019
Overall: 6 / 10
Delivery Punctuality Comments
No eta so difficult to judge
Overall Punctuality Comments
No eta so difficult to judge
Overall Comments
No ETA given
Improvements
An ETA from supplying garage
Skoda Octavia
Brian Shaw
04/06/2019
04/06/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Brian Shaw of Edinburgh, who had a new Denim Blue Skoda Octavia Hatchback on 04/06/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant.
Delivery Punctuality Comments
Delivered in line with the expected window.
Overall Punctuality Comments
Delivered in line with the expected window.
Overall Comments
Delivered within the estimated time window.
Missing Comments
As above Warrant Book and Delivery Form
Improvements
I wasn't given a Delivery Form or asked to sign for the car upon delivery and no Warranty Book provided.
Nissan Qashqai
Clare Neale
30/11/2018
30/11/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018
Overall: 10 / 10
Volvo XC40 Estate
31/05/2019
31/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Silver Volvo XC40 Estate (2018 on) on 31/05/2019
Overall: 10 / 10
Volkswagen Tiguan Estate
Deb Illume
28/11/2018
28/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Deb Illume of Bebington, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 28/11/2018
Overall: 8 / 10
Seat Leon
Christine Gross
29/05/2019
29/05/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Christine Gross of London, who had a new Nevada White Seat Leon Hatchback on 29/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Overall Punctuality Comments
Delivery time of 17:00 but arrived at 19:10
Dealer Service Comments
No contact with supplying dealer
Delivery Communication Comments
Ling good communication but delivery man poor
Improvements
more accurate estimated time of delivery
Abarth 595 Hatchback
Drailton Fontanetti
01/06/2019
01/06/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Drailton Fontanetti of Crowborough, who had a new Asphalt Grey Abarth 595 Hatchback on 01/06/2019
Overall: 8 / 10
Delivery Person Comments
Can’t comment on his body odour, as I like to respect other people’s personal space... On a scale from 0-10, 10 - Delivery agent was very friendly and professional, kept me informed about delivery time via texts and was happy for me to fully inspect the car before signing delivery note.
Delivery Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Overall Punctuality Comments
Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.
Cleanliness Comments
Car was very clean
Damage Comments
Fully inspected car before signing delivery note. No damages to car.
Dealer Service Comments
O have not personally dealt with dealer, but car was delivered as ordered.
Overall Comments
Good communication from LingsCar.com and Transporter company.
Delivery Communication Comments
Great communication; Ling and Guy have kept me updated throughout the whole delivery process and always chasing dealership for updates.
Missing Comments
Nothing missing.
Improvements
No improvement needed, great communication, professional and friendly approach from both LingsCar.com and Transporter.
Kia Sportage Estate
Frank Behan
30/05/2019
30/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Frank Behan of Saltcoats, who had a new Fusion White Kia Sportage Estate on 30/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Overall Punctuality Comments
Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.
Cleanliness Comments
The car had a few mud patches on it as it had been raining but a quick blast with the garden hose and it was fine.
Missing Comments
Don't know if they are included (they were on my 2012 kia) but there were no mats. I have since ordered some but just in case they try and stiff me for mats when I hand it back.
Improvements
Nothing!
Citroen C3
Krista Norman
23/05/2019
23/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Krista Norman of Greenhithe, who had a new Perla Nera Black. Citroen C3 Hatchback on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
Deleivery person was very helpful.
Delivery Punctuality Comments
Arrived early in the morning.
Overall Punctuality Comments
Arrived early in the morning.
Cleanliness Comments
Car was quite dirty, hard to see the bodywork properly for any possible damage etc.
Damage Comments
Not that we are aware of, just dirt.
Overall Comments
Car arrived early in the day on the date given.
Improvements
Very pleased with the delivery and overall experience. Just the condition of the car wasn't ideal.
Seat Arona
Gill Wright
29/05/2019
29/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gill Wright of Malton, who had a new Urban Silver Seat Arona Hatchback on 29/05/2019
Overall: 8 / 10
Seat Ibiza
Drew Park
30/05/2019
30/05/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Drew Park of Liverpool, who had a new Black Seat Ibiza Hatchback on 30/05/2019
Overall: 4 / 10
Delivery Person Comments
No complaints
Dealer Service Comments
Poor service for the reasons outlined above, although the dealer have offered a free service in a year's time and arranged a hire car once the problem was identified
Overall Comments
Initial delivery date not honoured, delivery driver turned away from the garage due to car being at incorrect location. The supplying garage then did not inform me of the problem and it wasnt until I phoned the driver that the problem emerged, several hours later when the car hadn't turned up as expected.
Delivery Communication Comments
Excellent communication with the lingscars team via lingo at all times, communication with the dealer was poor. No attempt made by the dealer to inform me that the car wasnt going to be delivered and initially told that it was a paperwork problem, rather than the car being at a completely different location
Improvements
Better communication from the dealer if there is a problem with delivery, had I been told that the car wasnt coming i could have gone into work and not wasted a day of annual leave
Audi A5 Coupe
Mark Gailey
30/05/2019
30/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Gailey of East KIlbride, who had a new Ibis White Audi A5 Coupe on 30/05/2019
Overall: 8 / 10
Delivery Person Comments
no concerns and called in advance
Delivery Punctuality Comments
no issues
Overall Punctuality Comments
no issues
Cleanliness Comments
delivered on a transporter so as clean as could be on a horrible rainy day
Overall Comments
no issues
Improvements
no suggestions, everything was great
Fiat 500
John Dingley
29/05/2019
29/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
John Dingley of Swansea, who had a new Tech House Grey Fiat 500 Hatchback on 29/05/2019
Overall: 8 / 10
Delivery Person Comments
No body odour. V pleasnt guy.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Dealer Service Comments
OK so far!
Overall Comments
I missed the phone call (my fault) from the delivery man saying when he would come. A text would probably have been worth doing as well.
Delivery Communication Comments
I missed phone call (my fault) from driver when he was 2h away. A text would probably have been better actually. Communication with you at 16:45 on the day was v good and all sorted out no problem.
Missing Comments
I signed delivery form but I have not got a copy of the signed one.
Improvements
All went well really.
Citroen C3 Aircross
Dave Thompson
28/05/2019
28/05/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Dave Thompson of Brighton, who had a new Misty Grey Citroen C3 Aircross Hatchback on 28/05/2019
Overall: 6 / 10
Cleanliness Comments
Rain stained, as if it had been left around for quite some time. Interior was fine though.
Dealer Service Comments
Difficult to say really, all they have done for me so far is deliver the car, you guys have done the rest.
Missing Comments
We couldn't find the aerial, after a tip from yourselves I found it the next day in the door compartment.
Improvements
It would have been nice to have a go through with the controls and info system but I felt that the delivery guy wasn't too keen or that knowledgeable about it, and he did have someone picking him up and had to keep a look out for him.
Honda Jazz
Lou Notman
29/05/2019
29/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lou Notman of Leeds, who had a new Red Honda Jazz Hatchback (2017 on) on 29/05/2019
Overall: 10 / 10
Missing Comments
Car mats - not sure if was supposed to include though!
Improvements
Nothing - arrived promptly on morning with no issues
Citroen Space Tourer Estate (2018-19)
Nath Thomas
28/05/2019
28/05/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Nath Thomas of Aspley Guise, who had a new Platinum grey Citroen Space Tourer Estate on 28/05/2019
Overall: 6 / 10
Delivery Person Comments
Didn't really speak Englsih, questioned a scratch I found and said it wasn't a scratch. It actually was as you could feel the scratch with your nail.
Delivery Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Overall Punctuality Comments
I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)
Damage Comments
Small scratch, however this was noted on the paper work
Volkswagen Golf
Tara Webb
28/05/2019
28/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Tara Webb of Egham, Surrey, who had a new Turmeric yellow VW Golf Hatchback on 28/05/2019
Overall: 10 / 10
Mini Clubman Estate
21/05/2019
21/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Emerald grey Mini Clubman Estate (2015 on) on 21/05/2019
Overall: 8 / 10
Mercedes A Class
Alan Brown
28/05/2019
28/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alan Brown of Blyth, who had a new Polar white Mercedes A Class Hatchback on 28/05/2019
Overall: 8 / 10
Cleanliness Comments
Arrived in the rain so not too clean outside,British weather grrr!
Damage Comments
Arrived in the rain so cannot tell yet
Dealer Service Comments
First delivery date and very specific delivery time was ignored. And they decided to try and deliver anyway.wasted a 1/2 days holiday and wouldn't accommodate a bank holiday Monday .most show rooms are open so massive fail there!
Missing Comments
Full tank of fuel.
Improvements
Delivered in a timescale suitable to a working persons busy schedule
Volvo XC60 Estate
24/05/2019
24/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Fusion Red Volvo XC60 Diesel Estate (2017 on) on 24/05/2019
Overall: 10 / 10
Delivery Person Comments
St was very chirpy. He delivered my other car 12 months ago. He set up my phone and was very pleasant throughout. I didn't get too close so cannot comment on his body odour or eau du cologne
Delivery Punctuality Comments
Arrived when expected
Overall Punctuality Comments
Arrived when expected
Cleanliness Comments
spotless considering he had driven from Exeter
Overall Comments
Delivery was when expected. The driver Stu, telephoned ahead
Improvements
Nothing, it was perfect
Peugeot 3008 Estate
Mandy Monksfield
24/05/2019
24/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mandy Monksfield of Stanford Le Hope, who had a new Amazonite Grey Peugeot 3008 Estate (2016 on) on 24/05/2019
Overall: 8 / 10
Damage Comments
Am certain the wasn't but the car was too dirty to visualise properly
Overall Comments
No issues with the timing or the delivery guy. The car was delivered dirty/dusty.
Improvements
Made sure car was clean.
Skoda Kodiaq Estate
Joe Nunes
23/05/2019
23/05/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Joe Nunes of , who had a new Energy Blue Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019
Overall: 4 / 10
Delivery Person Comments
He was friendly and was good to deal with.
Delivery Punctuality Comments
Yes on the day the delivery was on time.
Overall Punctuality Comments
Yes on the day the delivery was on time.
Cleanliness Comments
The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.
Dealer Service Comments
The whole experience was poor, a really poor start to a new relationship.
Overall Comments
The delivery was cancelled initially and was rescheduled, the planning was poor.
Delivery Communication Comments
Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.
Improvements
You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate
Paul Cox
23/05/2019
23/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Cox of Wootton, who had a new Glacier Silver BMW 3 Series Touring on 23/05/2019
Overall: 8 / 10
Delivery Person Comments
really professional and smelled like fresh cut flowers ;-)
Delivery Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Overall Punctuality Comments
phoned the day before to arrange a time and it arrived 2minutes after... very good!
Cleanliness Comments
apart from some water marks the car was immaculate
Overall Comments
Delivery man was really good very professional
Improvements
Delivery was really good.... left a great last impression.
Mercedes E Class
Natalie Jacobs
23/05/2019
23/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Natalie Jacobs of Stanmore, who had a new Selenite Grey Mercedes E Class Cabriolet on 23/05/2019
Overall: 8 / 10
Missing Comments
only thing was no copy of delivery form I signed
Improvements
didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate
Bryan Carter
21/05/2019
21/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Bryan Carter of Ashurst, who had a new Non metallic - Energy blue Skoda Karoq Diesel Estate (2017 on) on 21/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Overall Punctuality Comments
Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea
Delivery Communication Comments
See above re delivery time , not a Ling problem a dealer one
Improvements
See communications
Volvo S90 Saloon
J Sakirov
20/05/2019
20/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
J Sakirov of Poynton, who had a new Black Volvo S90 Saloon (2017 on) on 20/05/2019
Overall: 8 / 10
Dealer Service Comments
The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon
Jay Price
21/05/2019
21/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jay Price of Wirral, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019
Overall: 10 / 10
Volkswagen Golf
Duncan MacQuarrie
20/05/2019
20/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Duncan MacQuarrie of Edinburgh, who had a new Tornado Red VW Golf Hatchback on 20/05/2019
Overall: 10 / 10
Delivery Person Comments
The delivery driver was polite, professional and friendly - can't fault him at all.
Delivery Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Overall Punctuality Comments
Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.
Cleanliness Comments
It had just been through the jet wash, it was immaculate.
Overall Comments
Everything went very smoothly!
Improvements
It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
DS DS3
Louise Bell
20/05/2019
20/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Louise Bell of London, who had a new White DS DS3 Hatchback on 20/05/2019
Overall: 8 / 10
Cleanliness Comments
The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!
Dealer Service Comments
have not had any contact with the dealer yet
Overall Comments
very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai
Helen HIGHLAND
17/05/2019
17/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Helen HIGHLAND of ST. AUSTELL, who had a new Black Nissan Qashqai Hatchback on 17/05/2019
Overall: 8 / 10
Audi TT Convertible
Dave Marley
17/05/2019
17/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dave Marley of , who had a new Pulse Orange Audi TT Roadster on 17/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Overall Punctuality Comments
told AM and did not come till 4pm. Not end of the world....
Improvements
nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate
Ugwu Lally
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ugwu Lally of Raunds, who had a new Energy Blue Skoda Octavia Estate on 10/05/2019
Overall: 8 / 10
Volkswagen Golf
Matt Andrews
16/05/2019
16/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Matt Andrews of Grimsby, who had a new Atlantic blue VW Golf Diesel Hatchback (2017 on) on 16/05/2019
Overall: 10 / 10
Skoda Octavia
J J
13/05/2019
13/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
J J of Renfrew, who had a new Energy Blue Skoda Octavia Hatchback on 13/05/2019
Overall: 8 / 10
Fiat 500
Cheryl Herrick
13/05/2019
13/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Cheryl Herrick of Ilminster, who had a new Tech house grey Fiat 500 Hatchback on 13/05/2019
Overall: 8 / 10
Citroen C3 Aircross
Nikki Walker
09/05/2019
09/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nikki Walker of Norwich, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 09/05/2019
Overall: 8 / 10
Missing Comments
Never done this before, so not sure if anything was missing x
Volvo XC90 Estate
Harry Kim
13/05/2019
13/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Harry Kim of Leatherhead, who had a new Ice White Volvo XC90 Estate (2015 on) on 13/05/2019
Overall: 10 / 10
Delivery Person Comments
Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.
Delivery Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Punctuality Comments
Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process.
Wonderful service.
Overall Comments
The whole delivery process was swift and efficient
Honda Jazz
Rohan Charitra
13/05/2019
13/05/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Rohan Charitra of Berkshire , who had a new Red Honda Jazz Hatchback (2017 on) on 13/05/2019
Overall: 6 / 10
Delivery Person Comments
Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks
Delivery Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Overall Punctuality Comments
On time - i received a phone call about half hour beforehand and car arrived on time
Cleanliness Comments
As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!
Dealer Service Comments
Good Cameron, Bad Dealer
Overall Comments
Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...
Delivery Communication Comments
Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes
Improvements
Clean the car properly
Volkswagen Golf
Gav Pearce
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gav Pearce of Maidenhead, who had a new Indium Grey Metallic VW Golf Hatchback on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
N/A - Self collected.
Delivery Punctuality Comments
N/A - Self collected.
Overall Punctuality Comments
N/A - Self collected.
Cleanliness Comments
Car was clean when collected
Overall Comments
N/A - Self collected.
Improvements
N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
07/05/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
of , who had a new White VW Tiguan Diesel Estate (2016 on) on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Overall Punctuality Comments
Had to wait over an hour for them to correct the number plate issue
Dealer Service Comments
Swansway admitted the car was ready on Friday..
Overall Comments
The car had the wrong registration plate on it
Missing Comments
My free bottle of champagne and the keys to the standby tesla..
Improvements
Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate
Dawn Hand
10/05/2019
10/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dawn Hand of Crewe, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/05/2019
Overall: 10 / 10
Overall Comments
Everything as expected
DS DS3
Hannah Williams
07/05/2019
07/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Hannah Williams of Eye, who had a new Polar White DS DS3 Hatchback on 07/05/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!
Missing Comments
No car mats
Improvements
Delivery person could've have explained the form and process better.
Volvo S90 Saloon
Rob Cofie
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Rob Cofie of London, who had a new Onyx Black Volvo S90 Diesel Saloon (2016 on) on 10/05/2019
Overall: 8 / 10
Cleanliness Comments
Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection
Dealer Service Comments
outside cleanliness of car
Improvements
make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger
Neill Brookman
09/05/2019
09/05/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Neill Brookman of Basingstoke, who had a new Black Kia Stinger Gran Turismo on 09/05/2019
Overall: 6 / 10
Cleanliness Comments
The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside
Dealer Service Comments
Cleanliness and preparation of the car
Improvements
Cleaned it before delivery!
Skoda Karoq Estate
Jamie Buttrick
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jamie Buttrick of Newcastle upon Tyne, who had a new Energy Blue Skoda Karoq Estate on 10/05/2019
Overall: 8 / 10
Delivery Punctuality Comments
delivered at exactly the time stated in phone call night before
Overall Punctuality Comments
delivered at exactly the time stated in phone call night before
Cleanliness Comments
Some car mats would have been nice!
Citroen C3 Aircross
Aaron Archer
07/05/2019
07/05/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Aaron Archer of Jarrow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 07/05/2019
Overall: 4 / 10
Delivery Punctuality Comments
1.3 hours later then he informed me
Overall Punctuality Comments
1.3 hours later then he informed me
Overall Comments
The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!
Delivery Communication Comments
I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery
Improvements
Think my comments will inform you what can be done better
Ford Focus Estate
Jon Wilkes
10/05/2019
10/05/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Jon Wilkes of Loughborough, who had a new Chrome Blue Ford Focus Estate on 10/05/2019
Overall: 6 / 10
Improvements
I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento Station Wagon
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Steel Grey Kia Sorento Diesel Station Wagon on 10/05/2019
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Good, although car was dirty outside due to the weather, not sure what you can do about this
Damage Comments
Back seats have creases in not sure why
Overall Comments
Very good
Seat Leon Estate
James Maclean
10/05/2019
10/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
James Maclean of Manchester, who had a new Black Seat Leon Diesel Sport Tourer (2016 on) on 10/05/2019
Overall: 10 / 10
Missing Comments
Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate
Billy Erwin
10/05/2019
10/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Billy Erwin of Goole, who had a new Platinum Grey VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019
Overall: 8 / 10
Missing Comments
Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.
Improvements
It was all very good
Mini Convertible
Will Spencer
09/05/2019
09/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Will Spencer of Bristol, who had a new White Mini Convertible (2016 on) on 09/05/2019
Overall: 8 / 10
Improvements
Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate
Paul Mcglinchey
07/05/2019
07/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Mcglinchey of Derby, who had a new Emerald Green Skoda Kodiaq Estate on 07/05/2019
Overall: 10 / 10
Honda Jazz
Ben Watson
26/04/2019
26/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ben Watson of Northumberland, who had a new Orange Honda Jazz Hatchback (2017 on) on 26/04/2019
Overall: 8 / 10
Mini Convertible
Cazzie Williams
02/05/2019
02/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Cazzie Williams of Harrogate, who had a new Melting Silver Mini Convertible (2016 on) on 02/05/2019
Overall: 10 / 10
Volkswagen Tiguan Allspace Estate
Russell Smith
03/05/2019
03/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Russell Smith of Fareham, who had a new Metallic VW Tiguan Allspace Estate on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Outside of car was a bit dirty from delivery journey. Driver did apologise for this and said he'd tried to find a jet wash, but what with it being delivered at 0715, he couldn't find any that were open.
Overall Comments
Delivery agent rung the night before with an ETA for the next morning. He arrived when he said he would.
Missing Comments
I don't believe VW's come with a service record book any more.
Regarding warranty book, the handbook says "details of warranty conditions and the warranty period can be found in your sales contract. I obviously don't have a sales contract. Maybe warranty conditions are in the lease contract?
Improvements
Nothing
Skoda Octavia Estate
Hugh Potter
02/05/2019
02/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Hugh Potter of Newcastle, who had a new Energy Blue Skoda Octavia Estate on 02/05/2019
Overall: 10 / 10
Delivery Person Comments
Kyle was great - contacted me the day before to check best delivery time and again, 30 minutes before arrival.
Delivery Punctuality Comments
Excellent - 7:20am
Overall Punctuality Comments
Excellent - 7:20am
Missing Comments
No floor mats but apparently that is normal after checking with you.
Improvements
Nothing - was great.
Land Rover RR Velar Estate
03/05/2019
03/05/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Santorini Black Land Rover Range Rover Velar on 03/05/2019
Overall: 8 / 10
Cleanliness Comments
Was dirty outside. Driver explained that it came off the transporter like that. He did say he would take it to a car wash for me but his lorry couldn’t be left where he parked
Seat Arona
Becky Mason
02/05/2019
02/05/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Becky Mason of Warrington, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 02/05/2019
Overall: 10 / 10
Ford Kuga Estate
Andrew Putman
30/04/2019
30/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andrew Putman of Torrance , who had a new White Ford Kuga Diesel Estate (2016 on) on 30/04/2019
Overall: 8 / 10
Improvements
Nothing
Audi A4 Saloon
Kenny Walker
15/04/2019
15/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kenny Walker of Dundee, who had a new Ibis white Audi A4 Saloon on 15/04/2019
Overall: 8 / 10
Fiat 500
Mandy Monksfield
30/04/2019
30/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Mandy Monksfield of Stanford Le Hope, who had a new Epic Blue Fiat 500 Hatchback on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
The man was so nice and patient while my dad and I done our checks as he showed us around the car
Cleanliness Comments
The car was a little dirty on the outside which I totally understand as we do live in UK but the inside had a bit of dirt on the steering wheel and floor in drivers side but managed to clean it off
Overall Comments
The man was very nice and let me do all my checks before going over everything with me
Delivery Communication Comments
Always updates me on the process and when I asked questions I had replies soon after
Improvements
I think everything was done perfectly as I had the car at 12 and was able to start using my new car that day
Volvo V40
Colin King
29/04/2019
29/04/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Colin King of Ashford, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 29/04/2019
Overall: 6 / 10
Delivery Person Comments
He was a nice guy
Delivery Punctuality Comments
A couple of hours late
Overall Punctuality Comments
A couple of hours late
Cleanliness Comments
Very nice and clean
Damage Comments
No visible damage to the car
Overall Comments
Very little information about the car, it was a couple of hours late but the driver did phone and let me know.
Improvements
The delivery driver could have had more information regarding the car
Honda Jazz
Colin Kempton
30/04/2019
30/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Honda Jazz
Colin Kempton
30/04/2019
30/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback (2017 on) on 30/04/2019
Overall: 8 / 10
Delivery Person Comments
Very good and helpful schedu
Delivery Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Overall Punctuality Comments
Scheduled 11am. Arrived 11.10. Okver
Cleanliness Comments
Very good
Damage Comments
Ok small problem with front number plate
Overall Comments
Very good
Land Rover Discovery Sport Station Wagon
David Owen
30/04/2019
30/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Owen of Hebburn, who had a new Black Land Rover Discovery Sport Diesel Sw (2015 on) on 30/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Overall Punctuality Comments
Got a phone call from driver telling me when he would arrive.....arrived on time
Cleanliness Comments
Driver said he had to wash the vehicle, when he collected it.
Missing Comments
No car mats ?
Volkswagen Tiguan Allspace Estate
Patrick Mcdonnell
24/04/2019
24/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Patrick Mcdonnell of Herne Bay, who had a new BLACK VW Tiguan Allspace Estate on 24/04/2019
Overall: 8 / 10
Cleanliness Comments
Paul was excellent
Improvements
less miles on the clock
Skoda Karoq Estate
Kimbo Fagan
24/04/2019
24/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kimbo Fagan of WESTBURY, who had a new Petrol Blue Skoda Karoq Diesel Estate (2017 on) on 24/04/2019
Overall: 10 / 10
Improvements
Nothing. Like clockwork.
Citroen C3 Aircross
Peter Roberts
01/04/2019
01/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Roberts of Lochgilphead, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 01/04/2019
Overall: 8 / 10
Nissan Juke
Pip Hoyes
24/04/2019
24/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Pip Hoyes of Bolton, who had a new Ink Blue Nissan Juke Hatchback on 24/04/2019
Overall: 8 / 10
Improvements
It would have helped to have the name of the dealer in advance so I could have advised them that an emergency would preclude me from taking delivery in person, but my son would be at home, ready for the new car. Ultimately I had to dash home in the middle of an emergency meeting regarding my severely disabled son, to take delivery, which made life a bit difficult to say the least!
Mercedes GLC Estate
Nas Tayab
24/04/2019
24/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Nas Tayab of Enfield, who had a new Selenite Grey Mercedes GLC Estate Special Edition (2018 on) on 24/04/2019
Overall: 10 / 10
Delivery Person Comments
As stated above Ron was lovely and very pleasant.
Delivery Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Overall Punctuality Comments
Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word
Cleanliness Comments
Clean as could be expected considering it was a long drive down to Enfield
Damage Comments
None at all
Dealer Service Comments
No issues
Overall Comments
The delivery went very smoothly. Ron was a lovely gentleman that explained things perfectly.
Delivery Communication Comments
Absolutely wonderful very responsiveness and clear emails nothing I couldn't understand and used plain simple english
Improvements
No comments
Nissan Juke
Lisa Carson
23/04/2019
23/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lisa Carson of Gateshead, who had a new Gun metal Nissan Juke Hatchback on 23/04/2019
Overall: 8 / 10
Ford Kuga Estate
Peter Mather
23/04/2019
23/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Mather of , who had a new Frozen White Ford Kuga Estate on 23/04/2019
Overall: 8 / 10
Improvements
The screw was loose on the number plate but this wasn’t a problem as was easily fixed
BMW 4 Series Gran Coupe
Andrew Milner
18/04/2019
18/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andrew Milner of Cawthorne, who had a new Black Sapphire BMW 4 Series Gran Coupe on 18/04/2019
Overall: 10 / 10
Overall Comments
Service from the delivery persons was excellent. Very professional and courteous
Volkswagen Touran Estate
Robin Rogers
16/04/2019
16/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Robin Rogers of Oxford, who had a new Urano Grey VW Touran Diesel Estate (2015 on) on 16/04/2019
Overall: 8 / 10
Overall Comments
Could have been cleaner inside - timing and call en route as promised which was great
Missing Comments
Warranty and log book apparently 'on line'
Volvo S90 Saloon
Brian Peach
18/04/2019
18/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Brian Peach of Nottingham , who had a new Bursting Blue Volvo S90 Saloon (2017 on) on 18/04/2019
Overall: 10 / 10
Delivery Communication Comments
call a few days before delivery to confirm time.
Improvements
All very smooth once the final day was confirmed.
Nissan Juke
Vicky Wray
11/04/2019
11/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Vicky Wray of Blyth, who had a new Flame Red Nissan Juke Hatchback on 11/04/2019
Overall: 8 / 10
Missing Comments
Mats
Peugeot 3008 Estate
Denny Akhtar
17/04/2019
17/04/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Denny Akhtar of Blackburn, who had a new Ultimate Red Peugeot 3008 Diesel Estate (2016 on) on 17/04/2019
Overall: 6 / 10
Delivery Person Comments
No issues, driver rang me in morning and gave me time etc. Overall polite and appropriate when communicating.
Delivery Punctuality Comments
Yes arrived on day expected and more importantly on time.
Overall Punctuality Comments
Yes arrived on day expected and more importantly on time.
Cleanliness Comments
Car was dirty. Inside was clean and spotless but bodywork was dirty. First place I drove it too was fuel station then car wash.
Damage Comments
I was worries about the dirt on the car but once cleaned I could not see any damage anywhere.
Overall Comments
The car was dirty, even the delivery driver said it’s ready for a wash! Not something you would expect when buying a brand new car.
Secondly the fuel light was on. I know diesel is not cheap but at least stick a tenner in it. My first drive was to a petrol station followed by a car wash!
Missing Comments
Completed delivery form?
Improvements
Brand new car should be delivered nice and clean and a bit of fuel.
Seat Leon
Rob Kirkpatrick
15/04/2019
15/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Rob Kirkpatrick of North Shields, who had a new Desire Red Seat Leon Hatchback on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Delivery driver was spot on.
Delivery Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Overall Punctuality Comments
The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.
Cleanliness Comments
:)
Damage Comments
Car looks great. Not car related and this is the minorest of niggles but the stitching is slightly frayed on the cover that the handbook comes in. I just mention it in case others had similar experience.
Dealer Service Comments
The mix up on the registration date and the possible SD card/satnav makes me shy of saying very good.
Overall Comments
If I could change one thing it would've been being notified in the morning when to expect it. I didn't mind the evening delivery at all but it wasn't until 1350 before I knew. In the delivery drivers defence he said that he didnt get to know what his next delivery was until he completed the previous one.
Delivery Communication Comments
As mentioned above if I could've had a call a bit earlier in the day with the ETA that would've been helpful. Ling side of service was faultless, as ever.
Missing Comments
Possibly an SD card for the Satnav. I'm still trying to work out/ascertain if it should have one or if I'm doing something wrong with the satnav. Running through the setup wizard, I can't set my home address manually or use the 'current location' option.
Improvements
As comments above for the dealer side. On the Lingscars side it was the impeccable service I've come to expect and it's a pleasure to be a customer of.
Ford Kuga Estate
Chris Bryson
16/04/2019
16/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Chris Bryson of Paisley, who had a new White Ford Kuga Estate on 16/04/2019
Overall: 10 / 10
Delivery Person Comments
Steve was very friendly and didn't give off any strange smells or leave any smells in the car. He was very well presented too - I wouldn't have bothered if he was in a tracksuit but clear that he wanted to look good.
Delivery Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Overall Punctuality Comments
Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!
Cleanliness Comments
The car had driven 282 miles but was surprisingly clean, especially being white. Inside the plastic film protectors were still on the displays and trims. Steve put the drivers mat in the passenger footwell and used a paper alternative to keep the original clean - nice touch.
Damage Comments
Not a single mark on it.
Dealer Service Comments
I've never spoken with them, but they've supplied exactly what we ordered - can't argue with that.
Overall Comments
Overall very satisfied, I'd be happy to have the very same experience each time going forward.
Delivery Communication Comments
Communication with you through Lingo and the call ahead by the driver was perfect.
Missing Comments
Nothing I expected to be missing. No delivery form, it was acknowledged and signed for on his mobile phone.
Improvements
Nothing, it's perfect.
Hyundai Tucson Estate
Sean Moore
16/04/2019
16/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sean Moore of Hampshire, who had a new Champion Blue Hyundai Tucson Estate on 16/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived at 08:30
Overall Punctuality Comments
Arrived at 08:30
Overall Comments
Fast and efficient delivery
Kia Stinger
Dave PATERSON
15/04/2019
15/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Dave PATERSON of Westcliff-On-Sea, who had a new Red Kia Stinger Diesel Gran Turismo (2018 on) on 15/04/2019
Overall: 8 / 10
Delivery Person Comments
Nick Watts of Gemini Drivers. Very pleasant, complimented the drive. Had issue with wrong interior and waited 45 mins whilst trying to sort out the problem. Was quite happy to leave me with the car without signing his iPad app thingy
Delivery Punctuality Comments
Right on time
Overall Punctuality Comments
Right on time
Cleanliness Comments
Quick jetwash in the morning before delivery, he would have gotten it properly cleaned but nowhere open at that time. Bit dusty inside but alright
Damage Comments
None
Dealer Service Comments
Still TBC awaiting comp claim for wrong interior...
Overall Comments
Driver called me on the sunday night and was on time on the monday, between 0800-0900. He tried to clean the car but could only find a local jetwash so a bit of bird poo on it..
Delivery Communication Comments
All good here
Missing Comments
CAR MATS!
Improvements
Other than the above, better cleaned car and correct interior, mats, all out of your control, delivery experience was good
Alfa Romeo Giulietta
Chris Johnson
10/04/2019
10/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Chris Johnson of Reading, who had a new Alfa Red Alfa Romeo Giulietta Hatchback on 10/04/2019
Overall: 8 / 10
Delivery Person Comments
As far as I know - I wasn't actually there!
Improvements
Nothing - it was excellent
Seat Arona
Graham Gilchrist
10/04/2019
10/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Graham Gilchrist of Kingstone Bagpuize, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 10/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Overall Punctuality Comments
Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.
Damage Comments
Slight dent/chip on the bonnet, but delivery driver was aware of this as it happened during loading.
Nissan Qashqai
Rich Jevon
12/04/2019
12/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Rich Jevon of Rugeley, who had a new Pearl Black Nissan Qashqai Hatchback on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
I felt very rushed, but individual was knowledgeable
Overall Comments
I felt very rushed.
Delivery Communication Comments
Did not call beforehand
Missing Comments
Floor Mats
Improvements
Spend a little more time with the customer and not rush the delivery process
Peugeot 3008 Estate
Steve Bambridge
12/04/2019
12/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Steve Bambridge of Basingstoke, who had a new Magnetic Blue. Peugeot 3008 Diesel Estate (2016 on) on 12/04/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
No call made as requested 1hr prior to delivery
Overall Punctuality Comments
No call made as requested 1hr prior to delivery
Cleanliness Comments
Inside v good
Outside a little dirty
Overall Comments
1 week delay
Missing Comments
Manual and log book. Note saying run out of books??
Improvements
Clean car with logbook and manual
Mazda 6 Estate
Nik Kerry
10/04/2019
10/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nik Kerry of Ringwood, who had a new Deep crystal Blue Mazda MAZDA 6 Tourer on 10/04/2019
Overall: 10 / 10
Delivery Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Overall Punctuality Comments
Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.
Improvements
He got me to sign before inspecting bodywork. I had to say I was going to inspect bodywork before he left. Thorough demo of interior provided.
Skoda Octavia
Sam Hutchinson
10/04/2019
10/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sam Hutchinson of Skipton, who had a new Energy blue Skoda Octavia Hatchback on 10/04/2019
Overall: 8 / 10
Dealer Service Comments
Dealer stickers on paintwork were really ugly and not well attached. I've removed them.
Volkswagen Touran Estate
PC Cumberworth
05/04/2019
05/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
PC Cumberworth of Bradford, who had a new White VW Touran Diesel Estate (2015 on) on 05/04/2019
Overall: 8 / 10
Delivery Person Comments
Simon the delivery driver was extremely nice and a pleasure to deal with
Delivery Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Overall Punctuality Comments
was updated when he was running slightly behind time but was within the hour of his estimate
Cleanliness Comments
because it had been driven for 200 miles from the dealer even though Simon had taken it to a car wash before reaching me it wasn't 100% showroom prepared. With it being winter the drivers carpets had foot prints on and with the car being white the inner sills had dirty marks all round where the cars wash didn't clean. Had it been a car that i had paid for i would have been very disappointed.
Damage Comments
small stone chip to nearside headlight with being driven to my home
Dealer Service Comments
as previously method low score due to cleanliness of car, how it was delivered i.e. driven 200 miles and no real familiarization process going over all the features of the car. We still have one button on the control panel that is always highlighted off but don't know what it does even after reading the hand book
Overall Comments
contacted 24 hours before delivery by the delivery driver and gave me an estimated time. Contacted again on the morning of delivery with an update so was kept informed throughout the process
Missing Comments
although i haven't noticed anything missing because the driver was not fully familiar with the car we had very little instructions and familiarization of the vehicle we are not sure if everything is there
Improvements
deliver the car on a trailer and spend more time going through with the customer all the features of the car
Mercedes A Class
Kenny Robertson
04/04/2019
04/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Kenny Robertson of Dundee, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 04/04/2019
Overall: 8 / 10
Delivery Punctuality Comments
No slot given so waiting all morning and early afternoone
Overall Punctuality Comments
No slot given so waiting all morning and early afternoone
Cleanliness Comments
Bit dirty being on a trailer
Delivery Communication Comments
Kept in touch with what's happening all the way through
Improvements
Car could of been cleaner and earlier!
Citroen Space Tourer Estate (2018-19)
Wardydog Robertson
03/04/2019
03/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Wardydog Robertson of CHEPSTOW, who had a new Platinum Grey Citroen Space Tourer Estate on 03/04/2019
Overall: 10 / 10
Delivery Person Comments
excellent and friendly
Delivery Punctuality Comments
perfect
Overall Punctuality Comments
perfect
Overall Comments
no complaints,delivery driver very friendly and early morning which was perfect
Improvements
nothing
Volvo V60 Estate
Mark Mcphail Mcphail
02/04/2019
02/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Mcphail Mcphail of Blairgowrie, who had a new Denim Blue Volvo V60 Diesel Sportswagon (2018 on) on 02/04/2019
Overall: 10 / 10
Improvements
None at all very happy . Full tank of fuel would have been nice lol
Ford Transit Custom 300 L1
Carl Stovell
02/04/2019
02/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Carl Stovell of York, who had a new Chrome Blue Ford Transit Custom 300 L1 Diesel Fwd (2017 on) on 02/04/2019
Overall: 8 / 10
Damage Comments
None which I have noticed anyway!
Dealer Service Comments
Don't really know other than delivery.
Delivery Communication Comments
I cycled in to work, checked my phone and had a message saying he would be there at 9, turned around and the van was pulling in. Perfect! :-)
Missing Comments
I'm not sure I got any delivery form. Will check glove box at lunch time. I just signed on his phone.
Improvements
Send the reminder to check condition etc the day before (although it is obvious).
Nissan Qashqai
Ashley Russell
01/04/2019
01/04/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ashley Russell of Harlow, who had a new Ink Blue Nissan Qashqai Hatchback on 01/04/2019
Overall: 10 / 10
Nissan Juke
Wayne Parsons
02/04/2019
02/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Wayne Parsons of Bristol, who had a new Flame Red Nissan Juke Hatchback on 02/04/2019
Overall: 8 / 10
Delivery Person Comments
seemed in a hurry to get away
Delivery Punctuality Comments
phoned half hour before arriving as instructed
Overall Punctuality Comments
phoned half hour before arriving as instructed
Damage Comments
none that I could see. Raining heavily unable to mop. Did write this on delivery notes
Dealer Service Comments
mustn't grumble
Overall Comments
Returning customer, very good as always
Delivery Communication Comments
Always good. That's why I keep coming back to LINGsCARS.com
Improvements
set of car mats wouldn't go a miss
Citroen C3 Aircross
Cas Smith
28/03/2019
28/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Cas Smith of Glasgow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 28/03/2019
Overall: 8 / 10
Delivery Person Comments
Polite, friendly and helpful.
Improvements
Nothing
Nissan Qashqai
Kim Archibald
29/03/2019
29/03/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Kim Archibald of Gorebridge , who had a new Purple Nissan Qashqai Hatchback on 29/03/2019
Overall: 6 / 10
Delivery Person Comments
Very clean but could have been more helpful. Friendly but not as friendly as I would like spoke just the basic
Delivery Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Overall Punctuality Comments
Yep arrived on time and also give me a phone call before hand
Cleanliness Comments
Yes it had been valet it but the body could have been a bit cleaner
Dealer Service Comments
Never had any dealing with them, they have just sent me via email my
Documents
Overall Comments
I the car arrived when they said
Improvements
I think personally who ever is dropping it off could spend some time with you and the car
And go through everything with you and give you time to ask questions
Ford Ranger (2015-19)
Kirsty Filby
01/04/2019
01/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Kirsty Filby of Felmingham, who had a new Shadow Black Ford Ranger Diesel (2015 - 2019) on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
The guy was very polite, professional and helpful
Delivery Punctuality Comments
Well spoken and kind
Overall Punctuality Comments
Well spoken and kind
Cleanliness Comments
A few minor overspray (Window cleaner marks) but for the weather it was very good
Damage Comments
No damage to the car, my only observation is the carpet in rear passenger footwell is not fitted very well on one side as its all wrinkled.
Overall Comments
Very good experience
Delivery Communication Comments
Excellent
Missing Comments
Cars toolkit is missing and noted by delivery driver
Improvements
Keep it up as it was perfect
Skoda Octavia
Andy Fearon
29/03/2019
29/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Andy Fearon of Birmingham , who had a new Quartz Grey Skoda Octavia Hatchback on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Very Good
Overall Punctuality Comments
Very Good
Cleanliness Comments
Very Good
Overall Comments
Very Good
Delivery Communication Comments
Very Good
Missing Comments
Car Seat Mats
Improvements
Temp 5 day Car Insure should be as standard
Volvo XC40 Estate
Scott Wright
01/04/2019
01/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Scott Wright of Norwich, who had a new Onyx Black Volvo XC40 Estate (2018 on) on 01/04/2019
Overall: 8 / 10
Cleanliness Comments
See comments below.
Damage Comments
The delivery guy decided to get the car washed at a hand car wash en route to our house. I didn’t notice until after he’d left that the people who’d washed it used a dirty cloth and left micro scratches and swirls across the entire paintwork. There are some particularly noticeable ones around one of the wheel arches and on a central pillar! Should’ve checked more carefully before signing! There were also water marks from it hadn’t been dried properly across the entire car. I wish he would have asked me if I wanted it cleaned! I would’ve done it myself with a clean cloth!
Seat Ibiza
Richard Gatrell
02/04/2019
02/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Richard Gatrell of TADCASTER, who had a new Magnetic Grey Seat Ibiza Hatchback on 02/04/2019
Overall: 8 / 10
Cleanliness Comments
The car was clean on the inside but the driver did say he wasn't able to jetwash it as the garage didn't have that facility - not a problem & it was raining heavily on the day - driver was very friendly & helpful
Audi A6 Saloon
Josh Kreft
29/03/2019
29/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Josh Kreft of WARRINGTON, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 29/03/2019
Overall: 8 / 10
Delivery Person Comments
very polite and helpful
Delivery Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Punctuality Comments
slightly later than advised due to traffic (unavoidable)
Overall Comments
communication and updates brilliant
Delivery Communication Comments
initial sms and call from driver helpful
Improvements
Nothing other thank delivered vehicle on low loader rather than driving it from dealer
Ford Focus
Mart Boulter
01/04/2019
01/04/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Mart Boulter of Ross On Wye, who had a new Chrome Blue Ford Focus Hatchback on 01/04/2019
Overall: 8 / 10
Delivery Person Comments
Helpful delivery driver
Delivery Punctuality Comments
Little later than expected (13:15) but no real problem.
Overall Punctuality Comments
Little later than expected (13:15) but no real problem.
Cleanliness Comments
Protective covering had been used on the seat and floor.
Dealer Service Comments
Difficult to comment as I had practically no contact with the supplying dealer other than at delivery. A phone call an hour prior to delivery would raise the score somewhat. (The company collecting the old car managed this with no problem.)
Overall Comments
Little later than expected (13:15) but all good, helpful delivery driver and over 50 miles worth petrol in the car.
Delivery Communication Comments
Very good communication from yourselves, but no communication at all from the dealer = Average
Audi Q2 Estate
Wayne Taylor
30/03/2019
30/03/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Wayne Taylor of Luton, who had a new White Audi Q2 Estate on 30/03/2019
Overall: 6 / 10
Delivery Person Comments
Great delivery guy
Delivery Punctuality Comments
It was in the morning as agreed and did call before
Overall Punctuality Comments
It was in the morning as agreed and did call before
Cleanliness Comments
Clean and tidy
Overall Comments
Delivery was good but getting a date and time was very slow.
Improvements
Better communication before delivery and flexibility on delivery
Ford Kuga Estate
Colin Bullock
22/03/2019
22/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Colin Bullock of Oban, who had a new Race red Ford Kuga Estate on 22/03/2019
Overall: 10 / 10
Volvo XC60 Estate
Sello Aglamaz
29/03/2019
29/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sello Aglamaz of Potters Bar, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 29/03/2019
Overall: 10 / 10
Damage Comments
Minor abrasions in the paint work which can be easily fixed. I am resolving with the supplier.
Missing Comments
I only have a digital copy of the delivery form which I took on a scanning app on my phone.
Audi A3 Sportback
Martin Hawkshaw
27/03/2019
27/03/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Martin Hawkshaw of IRVINE, who had a new Brilliant Black Audi A3 Sportback on 27/03/2019
Overall: 6 / 10
Delivery Person Comments
Muddy boots
Cleanliness Comments
Car really dirty covered in grease spots
Damage Comments
When washed it showed up fine scratches on paintwork
Improvements
We expect car to be slightly dusty from travelling but not filthy. Windows weren’t cleaned properly either.
Citroen C3 Aircross
Roy Taylor
27/03/2019
27/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Roy Taylor of Blackburn, who had a new Breathing blue Citroen C3 Aircross Hatchback on 27/03/2019
Overall: 10 / 10
Skoda Kodiaq Estate
Nikki Foley
29/03/2019
29/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nikki Foley of High Wycombe, BUCKS, who had a new Quartz Grey Skoda Kodiaq Estate on 29/03/2019
Overall: 10 / 10
Delivery Person Comments
Very Good.
Delivery Punctuality Comments
Very Good.
Overall Punctuality Comments
Very Good.
Cleanliness Comments
Very Good.
Damage Comments
Appears ok other a couple of very minor noted marks.
Dealer Service Comments
So far....!!
Overall Comments
Very Good.
Missing Comments
I didn’t get a delivery form copy. Do I get stuff relating to the service and maintenance contract.
Improvements
All good.
Volkswagen Golf
David Reeves
29/03/2019
29/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Reeves of London, who had a new Indium Grey VW Golf Hatchback on 29/03/2019
Overall: 8 / 10
Damage Comments
Good experience
Dealer Service Comments
very good
Missing Comments
all good
Improvements
Call first thing in the morning to give exact ETA
BMW 3 Series Touring Estate
29/03/2019
29/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Mineral Grey BMW 3 Series Touring Special Edition (2017 on) on 29/03/2019
Overall: 8 / 10
Cleanliness Comments
Clean but can tell it was done in a hurry. Externally watermarks and spots all over.
BMW X3 Estate
Niru Somasundar
27/03/2019
27/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Niru Somasundar of Slough, who had a new Glacier silver BMW X3 Diesel Estate (2017 on) on 27/03/2019
Overall: 10 / 10
Delivery Person Comments
He was very polite and professional.
Delivery Punctuality Comments
Timing was great!
Overall Punctuality Comments
Timing was great!
Cleanliness Comments
Clean and nice.
Damage Comments
All ok with the car.
Overall Comments
The process was easy, painless, communication was good.
Improvements
Everything was slick.
Land Rover Discovery Sport Station Wagon
Katie Stevens
25/03/2019
25/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Katie Stevens of Kilbirnie, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 25/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, chatty.
Cleanliness Comments
Surface dirt due to drive. They offered to wash it but there wasn’t a local place open that they could go to.
Overall Comments
Car delivered earlier than expected
Delivery Communication Comments
All the Lings team were amazing at keeping me updated on the progress. Oliver at the dealer was very efficient too.
Improvements
Nothing!
Mercedes A Class
Paul Clarke
20/03/2019
20/03/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Paul Clarke of Middlesbrough, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 20/03/2019
Overall: 6 / 10
Damage Comments
front bumber had paint scraped off. the guy took a photo of it. Someone contacted me to arrange for mobile repair but haven't been back in touch
Improvements
delivered it without the scraped bumper
Mini Countryman Hatch
Jez Seal
26/03/2019
26/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jez Seal of Bingley, who had a new Lapisluxury Mini Countryman Diesel Hatchback (2017 on) on 26/03/2019
Overall: 10 / 10
Delivery Person Comments
very pleasant and helpful
Delivery Punctuality Comments
arrived around 06:45
Overall Punctuality Comments
arrived around 06:45
Cleanliness Comments
in good order
Overall Comments
nice delivery guy and came early.
Missing Comments
no copy paperwork covering the delivery. all taken away.
Improvements
nothing much
Jaguar XF Saloon
Stephen Muir
22/03/2019
22/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Stephen Muir of Dumbarton, who had a new Fuji White Jaguar XF Saloon on 22/03/2019
Overall: 8 / 10
Cleanliness Comments
Interior was clean, exterior wasn't particularly clean. Delivery person said he had tried to stop nearby but couldn't find a car wash and it was raining very heavily.
Dealer Service Comments
Interior leather not as specified.
Volvo XC90 Estate
Nick Wood
25/03/2019
25/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nick Wood of Ilkley, who had a new Osmium Grey Volvo XC90 Estate (2015 on) on 25/03/2019
Overall: 10 / 10
Audi A5 Coupe
David Wintle
25/03/2019
25/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Wintle of Kent, who had a new Non metallic - Black Audi A5 Coupe on 25/03/2019
Overall: 8 / 10
Improvements
Trailer but it was not really a problem.
Kia Picanto
Stephen Shaw
19/03/2019
19/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Stephen Shaw of Whitley Bay, who had a new Clear white Kia Picanto Hatchback on 19/03/2019
Overall: 10 / 10
Delivery Person Comments
He was sound. We had a good natter. He didn't rush me while I was checking over the car. He was friendly and polite.
Delivery Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Overall Punctuality Comments
He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.
Cleanliness Comments
Literally brand new.
Overall Comments
My office isn't the easiest to find, and I was half expecting to have to go meet the delivery person somewhere else. Uber can never find us. I got a phone call with an expected delivery time, and then sure enough, a very polite chap was waiting for me with the car.
Improvements
Nowt. I didn't know what to expect. Like I say, I was surprised the fella could even find me!
Fiat 500
Adam Chantry
14/03/2019
14/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Adam Chantry of Gainbsorough, who had a new Tech House grey Fiat 500 Hatchback on 14/03/2019
Overall: 10 / 10
Volvo XC90 Estate
Ben Anandarajah
21/03/2019
21/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ben Anandarajah of London, who had a new Black Volvo XC90 Estate (2015 on) on 21/03/2019
Overall: 10 / 10
Delivery Person Comments
Fantastic - Alan was helpful, friendly and very professional; a pleasure to deal with
Cleanliness Comments
No issues with cleanliness of the car at all
Overall Comments
Overall process was fantastic, I was communicated with well in advance of delivery, Alan arrived on time and spent a good amount of time explaining all the features of the vehicle.
Improvements
Nothing, the process was perfect
Ford Kuga Estate
Carl Eastop
21/03/2019
21/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Carl Eastop of Maldon, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 21/03/2019
Overall: 10 / 10
Hyundai Ioniq
Warren Hill
22/03/2019
22/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Warren Hill of Birmingham, who had a new SIlver Hyundai Ioniq Hatchback on 22/03/2019
Overall: 8 / 10
Dealer Service Comments
Dealt with their delivery center and not the actual dealer
Overall Comments
Vehicle did not have fuel and I had to take it to fuel it. I wasn't given a demonstration of the features of the car. No car mats.
Delivery Communication Comments
Dates kept on changing
Nissan Qashqai
Andrew Taylor
22/03/2019
22/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andrew Taylor of Sheffield, who had a new Gun metal Nissan Qashqai Hatchback on 22/03/2019
Overall: 10 / 10
Volvo V60 Estate
John Davison
19/03/2019
19/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
John Davison of Amersham, who had a new Onyx Black Volvo V60 Diesel Sportswagon (2018 on) on 19/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
Did not arrive on the day agreed, one day late
Overall Punctuality Comments
Did not arrive on the day agreed, one day late
Cleanliness Comments
The outside was not clean as it had been driven down from Yorkshire, could have been taken to a car wash before delivery on arrival maybe? Inside was not dirty but for brand new it should have been immaculate but there was evidence of use
Damage Comments
Stone chips on front bonnet as reported
Fiat 500
Lynne Livsey
18/03/2019
18/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Lynne Livsey of Newcastle Upon Tyne, who had a new Smooth Mint Fiat 500 Hatchback on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
smart and efficient had all the paperwork ready
Delivery Punctuality Comments
within an hour of his eta
Overall Punctuality Comments
within an hour of his eta
Cleanliness Comments
just out of the carwash
Damage Comments
there is a screw missing from the rear number plate but Ill have it put in when the car is serviced
Overall Comments
driver called to give me the eta and put the car through a car wash before handing it over
Delivery Communication Comments
really smooth and efficient, good and quick response to queries
Improvements
nothing it was great
Audi A5 Sportback
19/03/2019
19/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Brilliant Black Audi A5 Sportback on 19/03/2019
Overall: 8 / 10
Damage Comments
The car had been in a minor accident just before it arrived
Delivery Communication Comments
The dealer seemed to take quite a while to organise the delivery. I ordered the car in January, and the dealer said they had the car at the beginning of February, but it wasn't delivered until the middle of March
Improvements
I know it's difficult to say when the dealer will deliver the car, but I expected the car about two weeks prior, so I did have to pay out quite a bit on temporary hire cars in the meantime. Perhaps a better estimation for the delivery date when I first ordered the car would have given me a bit more time to find a better deal on a hire car
Volkswagen Touran Estate
Andrea Cavalli Zannoni Tonelli
19/03/2019
19/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andrea Cavalli Zannoni Tonelli of Sheffield, who had a new Deep Black VW Touran Diesel Estate (2015 on) on 19/03/2019
Overall: 8 / 10
Delivery Person Comments
She showed me the car and explained me some controls. No pressure during the check. She was ok
Overall Comments
They called me a couple of hours before arriving. It would be useful to have a time for the delivery but I understand why you ask flexibility. Car was clean. They brought it on a camion then took it down and parked in my garden
Improvements
Having at least an indicative time for delivery would be better. At least they could say morning or afternoon so you don’t have to take a whole day off for car delivery
Honda Jazz
Andy Thompson
19/03/2019
19/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andy Thompson of Hornchurch, who had a new Milano Red Honda Jazz Hatchback (2017 on) on 19/03/2019
Overall: 8 / 10
Missing Comments
The warranty book is not stamped. I thought they stamp the pre-delivery inspection part.
Improvements
Nothing, the driver contacted me about an hour before delivery, couldn't ask for anything more
Volvo V40
Claire Ager
15/03/2019
15/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Claire Ager of Caerphilly, who had a new Onyx black Volvo V40 Hatchback (2012 on) on 15/03/2019
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Improvements
Nothing
Land Rover Discovery Sport Station Wagon
18/03/2019
18/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Corris Grey Land Rover Discovery Sport Diesel Sw (2015 on) on 18/03/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly & courteous
Delivery Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Overall Punctuality Comments
Arrived at lunchtime, 10 minutes after he called.
Cleanliness Comments
looked very smart
Damage Comments
Couldn't see any damage
Dealer Service Comments
Not sure as the car itself is the only thing I have had.
Overall Comments
The driver called shortly before he was going to arrive.
Delivery Communication Comments
Always prompt replies.
Improvements
A call when leaving to give an estimation of delivery time.
Volvo XC40 Estate
Jon Craig
15/03/2019
15/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jon Craig of West Malling, who had a new Fusion Red Volvo XC40 Diesel Estate (2018 on) on 15/03/2019
Overall: 8 / 10
Missing Comments
Boot cargo mat is missing
Volvo XC90 Estate
Chris Horsey
13/03/2019
13/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Chris Horsey of Northampton, who had a new Bright Silver Volvo XC90 Estate (2015 on) on 13/03/2019
Overall: 8 / 10
Improvements
None
Jaguar E-Pace Estate
Reggie Perrins
15/03/2019
15/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Reggie Perrins of Crieff, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 15/03/2019
Overall: 8 / 10
Delivery Person Comments
He loves Irish people already a good start with me. He asked for a lift to Perth train station as he did not wish to be stranded in Crieff (also known as arsewhole of nowhere ????) which is very understandable. Friendly, personal and even sent a text 5 hours later to wish us well with new car. Nice touch
Delivery Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Overall Punctuality Comments
Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery
Cleanliness Comments
Well he had driven 270 miles on salty motorways so outside is dirty but completely understandable and hey, he left 1/4 tank. I am sure it costs less to wash the car so we are happy.
Overall Comments
Well it’s not a Volkswagen ....
Delivery Communication Comments
Always clear
Volvo S90 Saloon
Crazylegs Thorne
13/03/2019
13/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Crazylegs Thorne of Faversham, who had a new Pine grey Volvo S90 Diesel Saloon (2016 on) on 13/03/2019
Overall: 10 / 10
Delivery Person Comments
Mr G was very helpful and polite. He didn’t smell at all.
Delivery Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Overall Punctuality Comments
Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.
Cleanliness Comments
Very clean. Due to the 300 mile drive to deliver my car, Mr G had my car cleaned at a locally before dropping it at my residence. The only issue was two tiny chips which is being managed directly with the dealer.
Damage Comments
As above
Overall Comments
Car delivery went well, the only issue was two tiny chips that the dealer has offered to pay for.
Seat Arona
Charlotte Lappage
11/03/2019
11/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Charlotte Lappage of , who had a new Nevada White Seat Arona Hatchback on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
The car arrived with what looked like black scribbles over it but they were easy to remove
Improvements
If that car wasn't covered in the black marks that would have been better but that is the delivery guys fault. Not ling's.
Volvo V40
Matthew Bysouth
08/03/2019
08/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Matthew Bysouth of Saffron Walden, who had a new Osmium Grey Volvo V40 Hatchback (2012 on) on 08/03/2019
Overall: 8 / 10
Cleanliness Comments
The car had been driven a long distance during early March in poor weather and so was dirty. The interior floor didn't have 'paper' covers on the mats and so had some foot marks.
Improvements
Nothing
Seat Ateca Estate
Darren Ogle
12/03/2019
12/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Darren Ogle of Hull, who had a new Rhodium Grey Seat Ateca Diesel Estate (2016 on) on 12/03/2019
Overall: 10 / 10
Delivery Person Comments
Nice bloke , can't complain.
Delivery Punctuality Comments
Arrived approx 8:30am, when he said he would.
Overall Punctuality Comments
Arrived approx 8:30am, when he said he would.
Cleanliness Comments
Clean inside and out as expected for a brand new car.
Overall Comments
Received 2 calls, one the day before to confirm a few arrangements regards the delivery and then a second 30mins before he arrived.
Skoda Karoq Estate
David Lynch
12/03/2019
12/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
David Lynch of , who had a new Petrol Blue metallic Skoda Karoq Diesel Estate (2017 on) on 12/03/2019
Overall: 8 / 10
Delivery Person Comments
People don’t sweat in Aberdeen in the winter. Not sure about the body odour
Cleanliness Comments
A few crumbs inside and dirty outside.
Damage Comments
Haven’t seen any yet!
Dealer Service Comments
Quite annoyed about the amount of dealer stickers in the windows and on the body work saying “electric cars”. I tried to remove but they are of the type that discinegrate if you try. I’m not leasing a car to advertise a garage 400 miles away.
Overall Comments
Car was dirty on arrival with no means to make a damage assesmwmnr. Also no paperwork to sign
Delivery Communication Comments
Really incredible service guys. Can’t fault anything. Maybe a FAQ based on all the silly questions that I’ve been asking would save you time.
Improvements
Provide spoilers as pictured above.
Volkswagen Tiguan Estate
Ashley Lavell
11/03/2019
11/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ashley Lavell of Church Gresley, Swadlincote, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 11/03/2019
Overall: 8 / 10
Cleanliness Comments
It was clean inside slightly dirty on the outside due to being driven for delivery
Suzuki Swift
Bernie Spooner
08/03/2019
08/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Bernie Spooner of Manchester, who had a new Fervent Red Suzuki Swift Hatchback (2017 on) on 08/03/2019
Overall: 8 / 10
Damage Comments
Three small chips on the car one chip is small but exposing the metal under the paint.
Delivery Communication Comments
Car delivery communication was good, how ever still awaiting communication on when the chips in my car will be rectified.
Missing Comments
No delivery form given signed for delivery on an ipad device
Honda Jazz
Daniel O'Grady
06/03/2019
06/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Daniel O'Grady of Gloucester, who had a new RED Honda Jazz Hatchback (2017 on) on 06/03/2019
Overall: 8 / 10
Ford Kuga Estate
Alan Mcguire
07/03/2019
07/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Alan Mcguire of Glasgow, who had a new Metallic Ford Kuga Estate on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, no body odour detected!
Delivery Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Overall Punctuality Comments
Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am
Cleanliness Comments
Car was very clean, the driver had stopped and washed the car before arrival at my house.
Dealer Service Comments
Had no issues
Overall Comments
Very happy with the delivery.
Delivery Communication Comments
Received a call 1 hour before arrival
Improvements
The only thing I would have liked was a lower mileage on delivery, but it is what it is!
Ford Fiesta
Jez Seal
07/03/2019
07/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jez Seal of Bingley, who had a new Magnetic Ford Fiesta Hatchback on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
pleasant chap
Cleanliness Comments
been driven 264 miles that morning prior to arrival
Overall Comments
stress free a nd straighforward
Improvements
Not your fault, but there was confusion over the Reg number. This was advise on Finance docs and the car was insured. On the day before delivery, I found out it had been changed. Not a big problem.
Nissan Qashqai
Dave Nickolds
08/03/2019
08/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dave Nickolds of Ely, who had a new Gun Metal Nissan Qashqai Hatchback on 08/03/2019
Overall: 8 / 10
Improvements
Nothing
Seat Ibiza
Fiona Mcgregor
07/03/2019
07/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Fiona Mcgregor of Alva, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/03/2019
Overall: 10 / 10
Missing Comments
Service book
Land Rover RR Evoque (2015 on) (2015-18)
Dicko Dickson
06/03/2019
06/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dicko Dickson of Leeds, who had a new Yu Long White Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy very polite well mannered
Delivery Punctuality Comments
Came at dinner time just in time for our trip for lunch
Overall Punctuality Comments
Came at dinner time just in time for our trip for lunch
Cleanliness Comments
Very clean
Overall Comments
Car arrived in good time very clean
Seat Ibiza
Tim Harris-Barker
07/03/2019
07/03/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Tim Harris-Barker of Wakefield, who had a new Mystery Blue Seat Ibiza Hatchback on 07/03/2019
Overall: 6 / 10
Dealer Service Comments
Ended up taking half a year nearly to arrive, obviously not fault of yourself but still a little bit annoying
Volkswagen Golf
Pete Barnard
07/03/2019
07/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Pete Barnard of Bradford, who had a new White VW Golf Hatchback on 07/03/2019
Overall: 8 / 10
Delivery Person Comments
Nice chap, very pleasant to deal with.
Delivery Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Overall Punctuality Comments
Called when 1 hour away and arrived when he said he would.
Cleanliness Comments
On flat bed trailer. Was pissing down with rain so can't be helped that was dirty. Inside clean
Jaguar E-Pace Estate
06/03/2019
06/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Overall Punctuality Comments
There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped
Missing Comments
It does not have any floor mats but that’s maybe normal but apart from that every thing was fine
Improvements
Nothing really
Skoda Karoq Estate
Josh Brown
06/03/2019
06/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Josh Brown of SHREWSBURY, who had a new Petrol blue Skoda Karoq Diesel Estate (2017 on) on 06/03/2019
Overall: 8 / 10
Delivery Person Comments
Answered any questions and very enthusiastic about the car and his job
Delivery Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Overall Punctuality Comments
Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.
Cleanliness Comments
Looked & smelled brand new
Overall Comments
Prompt and kept up to date on ETA
Skoda Octavia
Mike Lloyd
05/03/2019
05/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mike Lloyd of Dunbar, who had a new Energy Blue Skoda Octavia Hatchback on 05/03/2019
Overall: 8 / 10
Missing Comments
Surprised not to get a delivery form.
Improvements
Nothing
Volkswagen Tiguan Estate
Tony Mayling
05/03/2019
05/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Tony Mayling of Iver Heath, who had a new White VW Tiguan Diesel Estate (2016 on) on 05/03/2019
Overall: 8 / 10
Volvo XC60 Estate
Brian Hoadley
05/03/2019
05/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Brian Hoadley of Bromley, who had a new Onyx Black Volvo XC60 Estate (2017 on) on 05/03/2019
Overall: 8 / 10
Delivery Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Overall Punctuality Comments
He was there early in the morning and called in advance to say where he was.
Improvements
Delivery went very well. It delivered early on the morning of the scheduled day and was delivered on a flatbed so no additional miles incurred other than the 10.1 miles on it.
Nissan Qashqai
Gordon Robertson
01/03/2019
01/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gordon Robertson of Glasgow, who had a new Blade Silver Nissan Qashqai Hatchback on 01/03/2019
Overall: 10 / 10
Missing Comments
I still don’t have a copy of the delivery notice, they said it would be emailed.
Audi A5 Sportback
Carl Powell
04/03/2019
04/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Carl Powell of Harlow, who had a new Brilliant Black Audi A5 Sportback on 04/03/2019
Overall: 10 / 10
Delivery Punctuality Comments
Arrived a lot earlier than expected
Overall Punctuality Comments
Arrived a lot earlier than expected
Missing Comments
I'm not sure if I received the warranty book
Honda Jazz
01/03/2019
01/03/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Shining grey Honda Jazz Hatchback (2017 on) on 01/03/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant, friendly northern gentleman
Cleanliness Comments
Interior was spotless but exterior was quite dirty and not how you would expect a new car to be delivered to customer
Delivery Communication Comments
I haven't had any communication from the dealer as yet.
Improvements
Only criticism was the cleanliness of the exterior. When you get something new you expect it to be nice and shiny and actually looks new. Also, it would be easier to see any scratches or damage if it was clean.
Mazda 2
Nigel Parker
03/09/2018
03/09/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda MAZDA 2 Hatchback on 03/09/2018
Overall: 10 / 10
Skoda Octavia
Doug Jones
01/03/2019
01/03/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Doug Jones of Birmingham, who had a new Energy blue Skoda Octavia Hatchback on 01/03/2019
Overall: 10 / 10
Delivery Person Comments
Very smart and professional
Delivery Punctuality Comments
Brilliant, spot on the hour
Overall Punctuality Comments
Brilliant, spot on the hour
Cleanliness Comments
Spotless
Damage Comments
Perfect
Dealer Service Comments
Brilliant!
Overall Comments
Matt was brilliant. Spent time showing me all the controls ect. Cant thank hin enough.
Delivery Communication Comments
Cannot fault anything. Treated better than any other dealer
Missing Comments
No delivery form!1
Improvements
Nothing really was perfect and will use Lings from now.
Honda Jazz
Bill Thomas
28/02/2019
28/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Bill Thomas of West Lothian, who had a new Red Honda Jazz Hatchback (2017 on) on 28/02/2019
Overall: 8 / 10
Cleanliness Comments
as car was driven over 200 miles for delivery the bodywork was not excellent
Volvo V40
Peter Sharwin
27/02/2019
27/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Sharwin of Stockport, who had a new Fusion red. Volvo V40 Hatchback (2012 on) on 27/02/2019
Overall: 10 / 10
Delivery Person Comments
Very nice man, polite, friendly and very helpful
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
ecellent
Overall Comments
Arrived on time in an excellent condition
Improvements
nothing
Skoda Kodiaq Estate
Lucy Bryce
26/02/2019
26/02/2019
? / 10
Click to read more
Volvo V40
Gaz Roberts
25/02/2019
25/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gaz Roberts of Bathgate, who had a new Denim Blue Volvo V40 Hatchback (2012 on) on 25/02/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe
Colleen Hall
08/02/2019
08/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Colleen Hall of Mansfield, who had a new SNAPPER ROCKS BMW 4 Series Gran Diesel Coupe (2014 on) on 08/02/2019
Overall: 8 / 10
Nissan Qashqai
George Stanczuk
20/02/2019
20/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
George Stanczuk of Amherstburg, who had a new Black Nissan Qashqai Hatchback on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Awesome. Explained main features and demonstrated
Delivery Punctuality Comments
Was a little late. Stopped to wash car
Overall Punctuality Comments
Was a little late. Stopped to wash car
Cleanliness Comments
Washed prior to delicery
Overall Comments
Very easy. A little later than appointment time
Improvements
Was brilliant
Volvo S90 Saloon
Ry Allan
20/02/2019
20/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ry Allan of London, who had a new Bursting Blue Volvo S90 Diesel Saloon (2016 on) on 20/02/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and knowledgeable
Delivery Punctuality Comments
Right at start of the window
Overall Punctuality Comments
Right at start of the window
Cleanliness Comments
Car arrived filthy which made it hard to do inspection.
Improvements
Nothing I can think of
Volkswagen Caravelle Estate
Dean Griffiths
19/02/2019
19/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Dean Griffiths of Walsall, who had a new Candy White Upper with Bamboo Garden Lower VW Caravelle Diesel Estate on 19/02/2019
Overall: 10 / 10
Hyundai i10
Will Yapp
18/02/2019
18/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Will Yapp of PRESTON, who had a new Polar White Hyundai i10 Hatchback on 18/02/2019
Overall: 10 / 10
Nissan Juke
Kate Millen
18/02/2019
18/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kate Millen of Chester-Le-Street, who had a new Gun metal Nissan Juke Diesel Hatchback (2014 on) on 18/02/2019
Overall: 8 / 10
Improvements
Nothing
Skoda Octavia
Gareth Curtis
14/02/2019
14/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gareth Curtis of Leigh-on-sea, who had a new Energy blue Skoda Octavia Hatchback on 14/02/2019
Overall: 8 / 10
Kia Sportage Estate
Liam Kilby
18/02/2019
18/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Liam Kilby of Luton, who had a new Black Kia Sportage Estate on 18/02/2019
Overall: 10 / 10
Improvements
Nothing comes to my head car was delivered on time as stated and I received the car earlier than I though I would.
Mercedes E Class Estate
Chris Else
13/02/2019
13/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Chris Else of Chatham, who had a new Selinite grey Mercedes E Class Estate on 13/02/2019
Overall: 10 / 10
Skoda Octavia Estate
James Eyre
13/02/2019
13/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
James Eyre of Buntingford , who had a new Energy Blue Skoda Octavia Estate on 13/02/2019
Overall: 8 / 10
Missing Comments
Hi, I do not have information regarding the warranty or if I have a problem with the car or which service program I am on.
Improvements
As above re warranty and service information
Dacia Duster Estate
Neil Mcrae
28/01/2019
28/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Neil Mcrae of Chiswick, who had a new Glacier white Dacia Duster Estate on 28/01/2019
Overall: 10 / 10
Seat Arona
Paul Oakley
09/02/2019
09/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Oakley of Wolverhampton, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 09/02/2019
Overall: 8 / 10
Overall Comments
Can only give average because the car was a day late.
Honda CR-V Estate
Ola Oni
12/02/2019
12/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ola Oni of Chatham, who had a new Blue Honda CR-V Estate (2018 on) on 12/02/2019
Overall: 10 / 10
Missing Comments
The car has not got Extra tyre .
Volkswagen Polo
Graeme Lees
11/02/2019
11/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Graeme Lees of Glasgow, who had a new Pure White VW Polo Hatchback on 11/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was spotless inside, a bit dirty outside but that was only because of the delivery journey.
Overall Comments
Car delivered at 9.30am on selected delivery date. What's not to like!
Improvements
Some advance notice of the car registration would have been good to allow timely purchase of insurance but otherwise I was very impressed!
Volvo V40
Mark Green
05/02/2019
05/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Mark Green of Cheshire, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Explained all well, very friendly.
Delivery Punctuality Comments
DElivered when stated.
Overall Punctuality Comments
DElivered when stated.
Overall Comments
Delivered on time, contacted beforehand.
Volkswagen Polo
David Robson
08/02/2019
08/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
David Robson of NEWCASTLE UPON TYNE, who had a new Flash Red VW Polo Hatchback on 08/02/2019
Overall: 8 / 10
Delivery Communication Comments
Wasn't really sure what time it was coming
Skoda Octavia
Simon Taylor
06/02/2019
06/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019
Overall: 10 / 10
Volvo XC90 Estate
Paul Hughes
06/02/2019
06/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Hughes of Leeds, who had a new Black Volvo XC90 Estate (2015 on) on 06/02/2019
Overall: 8 / 10
Mercedes GLA Class
Katie Woodger
04/02/2019
04/02/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Katie Woodger of Horsham, who had a new Mountain Grey Mercedes GLA Class Hatchback on 04/02/2019
Overall: 6 / 10
Cleanliness Comments
I think as it was dark when it arrived. Inside was perfect. Disappointed no car mats though.
Dealer Service Comments
Response times to emails want great
Overall Comments
I wasn’t informed of any timings for the day. I had to chase in the afternoon to get a rough idea and only then they told eit wouldn’t be until 5.30 which was frustrating as I needn’t have waited in all day.
Delivery Communication Comments
I had to keep chasing for any details.
Improvements
Given a better idea of times for the day. An earlier delivery would have been preferable so it wasn’t dark when it arrived.
Volvo S90 Saloon
Em Griffin
05/02/2019
05/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Em Griffin of Telford, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/02/2019
Overall: 10 / 10
Delivery Person Comments
Professional and courteous
Overall Comments
Clear contact prior to delivery, car delivered on time
Improvements
nothing - everything met expectations
Skoda Kodiaq Estate
Nick Rowntree
04/02/2019
04/02/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Nick Rowntree of Tadley, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 04/02/2019
Overall: 10 / 10
Delivery Person Comments
Very pleasant chap.
Delivery Punctuality Comments
Arrived when he said he would.
Overall Punctuality Comments
Arrived when he said he would.
Cleanliness Comments
Driver had stopped to wash the car just before delivery so it was clean. Roads were very dirty as we’d had the snow over the weekend so roads covered in slush and grit.
Nissan Qashqai
Barrie Gale
02/02/2019
02/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Barrie Gale of Sutton, who had a new Gun Metal Nissan Qashqai Hatchback on 02/02/2019
Overall: 8 / 10
Delivery Punctuality Comments
Affected by the weather do couldn't be helped
Overall Punctuality Comments
Affected by the weather do couldn't be helped
Hyundai i10
Margaret Parker
01/02/2019
01/02/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Margaret Parker of Liverpool, who had a new Passion red Hyundai i10 Hatchback on 01/02/2019
Overall: 4 / 10
Delivery Punctuality Comments
One day late
Overall Punctuality Comments
One day late
Cleanliness Comments
Car was filthy but the delivery driver did say he had tried to find a jet wash but every where was frozen
Damage Comments
None that I am aware of
Improvements
Better communications
Mazda CX-5 Estate
01/02/2019
01/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Machine Grey Mazda CX-5 Diesel Estate (2017 on) on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
200 mile drive in bad weather!
Overall Comments
car arrived first thing in the morning on a day where there was lots of snow - so above and beyond expectations
Skoda Octavia Estate
Sean Hayes
01/02/2019
01/02/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sean Hayes of Newcastle , who had a new Energy Blue Skoda Octavia Estate on 01/02/2019
Overall: 8 / 10
Cleanliness Comments
Car was a bit dirty but it was a wet day and the roads had been salted, unavoidable
Improvements
Nothing really
Seat Arona
Martin Mills
30/01/2019
30/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Martin Mills of Salisbury, who had a new Black Seat Arona Diesel Hatchback (2017 on) on 30/01/2019
Overall: 8 / 10
Improvements
No all was well
Ford Ranger (2015-19)
31/01/2019
31/01/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Pride Orange Ford Ranger Diesel (2015 - 2019) on 31/01/2019
Overall: 4 / 10
Delivery Person Comments
Seemed a bit rushed due to the time of day and having had to do a delivery previously, was polite but very quick to try and get me to sign.
Delivery Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Overall Punctuality Comments
arrived before 5:00pm as promised.. but just. 4:45 delivery.
Cleanliness Comments
Although it had been driven for 51 miles the vehicle was very clean.
Overall Comments
I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
The vehicle came from Stoke on Trent, knowing this I would have been happy to collect it during the day.
Delivery Communication Comments
Found the staff on Lings portal very friendly and helpful, but at times long winded to get an answer but believe this was the dealers communication.
As above copied and pasted; I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped.
By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.
Improvements
Delivered it earlier, had the delivery agent clearly explain what he was marking on his tablet as he didnt explain any of it and just expected me to sign.
It was only when I asked if this was to accept the condition of the vehicle and should I check it he said to do so.
I mentioned the lighting and had to insist he made a note that it was inspected in poor lighting / the dark.
It wasnt until I received the e-mail delivery sheet after that I could see what I had signed for.
A bit shady really...
Mazda MX-5 Convertible
Jamie Taylor
29/01/2019
29/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jamie Taylor of Robertsbridge, who had a new Arctic White Mazda MX-5 Convertible on 29/01/2019
Overall: 10 / 10
Delivery Person Comments
Good communication, very professional
Kia Sportage Estate
Craig Anderson
28/01/2019
28/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Craig Anderson of Ulverston, who had a new Dark Penta Metal Kia Sportage Estate on 28/01/2019
Overall: 8 / 10
Overall Comments
3rd car received through Ling and everything went smoothly.
Delivery Communication Comments
Sometime your response is too quick and I felt a bit harassed as I am unable to have mobile at work so came home to two or three messages sometimes wanting a quick answer
Nissan Qashqai
Keith Firmin
29/01/2019
29/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Keith Firmin of Stevenage , who had a new Gun Metal Nissan Qashqai Hatchback on 29/01/2019
Overall: 10 / 10
Missing Comments
Delivery form? What does it look like, as it may be in the vehicle? However, if it was something the delivery driver should have given me, I didn't receive anything.
Kia Stinger
MrBrady Woods
28/01/2019
28/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
MrBrady Woods of Harlow, who had a new Ceramic Grey Kia Stinger Gran Turismo on 28/01/2019
Overall: 10 / 10
Delivery Person Comments
Friendly and pleasant guy who was chatty and positive.
Delivery Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Overall Punctuality Comments
Exceeded all my expectations, the car was with me before 10am.
Cleanliness Comments
The delivery guy had it hand-washed just prior to dropping it off.
Missing Comments
Other than the requested interior trim, which is BLACK and not RED :)
Volvo V40
Steph Barnes
23/01/2019
23/01/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Steph Barnes of Rochdale, who had a new Onyx Black Volvo V40 Hatchback (2012 on) on 23/01/2019
Overall: 6 / 10
Cleanliness Comments
It was a frosty day so not perfectly clean
Missing Comments
Owners manual but I believe this is electronic
Improvements
not driven up
Peugeot 2008 Estate
Graham Smith
24/01/2019
24/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Graham Smith of Abingdon, who had a new Black Peugeot 2008 Estate (2016 on) on 24/01/2019
Overall: 8 / 10
Damage Comments
But car was covered in snow and salt/spray so difficult to see. Obviously couldn't be helped!
Dealer Service Comments
Was difficult to find correct person and dept. to actually pay the deposit!!!!
Missing Comments
Did not appear to be any instructions for the stereo/ dab/ infotainment system but maybe this isn't provided.
Mazda 2
Melissa JENNER
22/01/2019
22/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Melissa JENNER of MEOPHAM, who had a new Eternal Blue Mazda MAZDA 2 Hatchback on 22/01/2019
Overall: 10 / 10
Improvements
Nothing, it arrived on time, on the day it was supposed too and it was clean and undamaged. Very happy
Nissan Qashqai
Joanne Toudret
24/01/2019
24/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Joanne Toudret of Lutterworth, who had a new Gun metal Nissan Qashqai Hatchback on 24/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and pleasant.
Delivery Punctuality Comments
At agreed time
Overall Punctuality Comments
At agreed time
Cleanliness Comments
spotless - the delivery driver had washed it just a few miles before delivery
Overall Comments
They called the day before to check if their proposed timeslot was convenient, then called again on day of delivery to confirm that they would be there within agreed timeslot. Brilliant!
Improvements
Nothing - really happy with the whole delivery service
Mazda CX-5 Estate
Scott Stevenson
23/01/2019
23/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Scott Stevenson of Glasgow, who had a new Arctic White Mazda CX-5 Estate on 23/01/2019
Overall: 8 / 10
Delivery Person Comments
Very nice, took the time to run through car features. Was nice enough that I ran him to the train station rather than letting him walk the couple of miles :)
Cleanliness Comments
Delivery guy apologised for not taking it to a car wash so it was clean on the outside, but it was -4, so all carwashes were shut - not his fault at all. Inside was fine.
Dealer Service Comments
Little weird to have to pay deposit manually prior to them delivering, but not a big deal
Overall Comments
Phoned ahead of arrival to let us know, went through car features and functions (think he was from a dealership rather than car delivery company)
Improvements
Nothing
Jaguar XF Estate
Martyn Broome
21/01/2019
21/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Martyn Broome of Sutton Coldfield , who had a new Yulong White Jaguar XF Sportbrake on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
Very polite friendly guy
Delivery Punctuality Comments
Late morning delivery
Overall Punctuality Comments
Late morning delivery
Cleanliness Comments
Drove the car to my house but got the car washed local to me, it was spotless on delivery
Damage Comments
Perfect!
Dealer Service Comments
Happy with dealer service
Overall Comments
Pre-called 60 mins before delivery. Dealt with the formalities efficiently
Delivery Communication Comments
Good response time but massive issues, please read the email trail on your system
Missing Comments
No seperate warranty book but covered in handbook. No service book, but I believe records are kept online for Jaguar. No copy of delivery note left
Improvements
On transporter would have been preferred
Kia Sportage Estate
Bertie Burton
21/01/2019
21/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Bertie Burton of Cambridge, who had a new Bronze Kia Sportage Diesel Estate (2018 on) on 21/01/2019
Overall: 8 / 10
Delivery Person Comments
very friendly chap and great communication
Delivery Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Overall Punctuality Comments
30 mins late but it was Monday morning and rush hour so cannot complain
Cleanliness Comments
the car was not washed before it arrived, apparently there were no power washers at the dealership that were working. There was still some tape left on the bonnet from where it had been wrapped up. No car mats. I would have expected paper floor mats to protect from the muddy foot prints.
Improvements
nothing
Peugeot 2008 Estate
Pedro Guerreiro Fernandes
16/01/2019
16/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Pedro Guerreiro Fernandes of Reigate, who had a new Nera Black Peugeot 2008 Estate (2016 on) on 16/01/2019
Overall: 8 / 10
Improvements
nothing much to point out
Skoda Kodiaq Estate
Joe Mosley
15/01/2019
15/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Joe Mosley of Fernhurst, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 15/01/2019
Overall: 8 / 10
Dealer Service Comments
If you include the notifications about late delivery....not quite so happy with the dealer.
Improvements
Not sure what you could have done, must be awkward when dealer delivers later than expected. Personally i prefer the no bullshit, straight up honest news so that i can plan accordingly. I appreciated getting an honest answer from Adrian and you guys have always been awesome about updating me. I got the car in the end and im happy with it.
Skoda Octavia
Brian Watson
22/11/2018
22/11/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Brian Watson of Corbridge, who had a new Silver Skoda Octavia Hatchback on 22/11/2018
Overall: 6 / 10
Dealer Service Comments
Don't know who the dealer is it all went through the delivery company which may have contributed to the delay in the SatNav SD Card
Overall Comments
The SatNav SD card was missing and took a couple of weeks to arrive
Delivery Communication Comments
The time taken to sort out the SatNav SD card was longer than one might have hoped
Missing Comments
See above SatNav Sd Card
Improvements
Including the SatNav SD Card
Mazda CX-3
Doug Johnson
16/01/2019
16/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Doug Johnson of Margate, who had a new Eternal Blue Mazda CX-3 Hatchback on 16/01/2019
Overall: 10 / 10
Delivery Person Comments
Very personable and chatty, pleasant and easy going
Delivery Punctuality Comments
Delivered at time stated
Overall Punctuality Comments
Delivered at time stated
Overall Comments
Kept notified and arrived on time
Delivery Communication Comments
Informed every step of the way
Missing Comments
The car doesn’t seem to have a service history book
Improvements
Nothing
Mini Convertible
Bruno Carrouche
16/01/2019
16/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Bruno Carrouche of Dunchurch, who had a new Chili Red Mini Convertible (2016 on) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Nice guy dekivered the car. Showed all feature to driver. Even let her take roof down in rain! (women thing...)
Mini Convertible
Bruno Carrouche
16/01/2019
16/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Bruno Carrouche of Dunchurch, who had a new Midnight Black Mini Convertible (2016 on) on 16/01/2019
Overall: 8 / 10
Delivery Person Comments
Took time to explain all feature of the car! very pleased!
Delivery Communication Comments
Dealer sent forms on the day before of delivery....very late.
Mercedes E Class Coupe
Andy Gowing
15/01/2019
15/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andy Gowing of Manchester, who had a new White Mercedes E Class Diesel Coupe (2017 on) on 15/01/2019
Overall: 8 / 10
Delivery Person Comments
Good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Average
Damage Comments
No
Overall Comments
Very good
Missing Comments
Previously with Mercedes there was mobile phone charging cables for IOS and android, not sure if this is standard?
Improvements
Earlier delivery and options to move the date for delivery
Suzuki Vitara Estate
Rod Meggat
14/01/2019
14/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Rod Meggat of West Yorkshire, who had a new Cosmic Black Suzuki Vitara Estate (2018 on) on 14/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Overall Punctuality Comments
Contact call said delivery would be 09:30 from Southampton. Delivered at that time.
Cleanliness Comments
Internally was excellent. Exterior was consistent with the 372 miles travelled for delivery
Improvements
Picky but I suppose it could have been washed. However, delivery guy not familiar with location or facilities available
Skoda Octavia Estate
Pete Zalick
11/01/2019
11/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Pete Zalick of Launceston, who had a new Energy Blue Skoda Octavia Estate on 11/01/2019
Overall: 10 / 10
Missing Comments
The delivery person didn't know if I had break down cover and the ice scrapper in the petrol cap was missing but he wasn't sure if it should have one
Citroen C3
Jeremy Stokes
14/01/2019
14/01/2019
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Jeremy Stokes of Shepton Mallet , who had a new Cumulus Citroen C3 Hatchback on 14/01/2019
Overall: 4 / 10
Delivery Person Comments
OK I suppose, pleasant enough
Delivery Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Overall Punctuality Comments
No time had been arranged although I had asked for a phone call first to make sure I had not gone to the shops etc
Cleanliness Comments
Inside immaculate outside filthy. Delivery driver said sorry
Dealer Service Comments
No communication with dealer
Overall Comments
Car dirty, no proper handover just gave me the keys and wanted to dash away
Improvements
A phone call first, a proper handover of the car and a clean car please
Nissan Qashqai
Kamilg Stogowski
28/09/2018
28/09/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kamilg Stogowski of Fort William, who had a new Pearl Black Nissan Qashqai Hatchback on 28/09/2018
Overall: 10 / 10
Skoda Octavia
Martin Shaw
11/01/2019
11/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Martin Shaw of Bury St Edmunds, who had a new Energy blue Skoda Octavia Hatchback on 11/01/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and helpful.
Delivery Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Overall Punctuality Comments
Dealer notified meat 9:20am delivery would be pm,later in the day Lings notified an am delivery, itt arrived at 10:00am
Cleanliness Comments
Excellent condition and had been cleaned before delivery
Damage Comments
Side light/indicator misted, but has now cleared
Dealer Service Comments
After only 24 hrs everything seem to be good
Overall Comments
Asked for pm delivery but had to take extra time off work as it was delivered at 10am
Missing Comments
No wheel tools (stated on delivery note) but has a puncture kit. No service book, when delivered was told more paperwork from dealer later
Improvements
Other than delivery time, I had to make last minute arrangements to be home and take the day off work.
Mazda 6 Saloon
Jim Kendall
11/01/2019
11/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jim Kendall of Bristol, who had a new Jet Black Mazda MAZDA 6 Saloon on 11/01/2019
Overall: 8 / 10
Cleanliness Comments
Inside spotless, but outside was dirty, which could have been from transporting, but needed to take it to a car wash.
Improvements
Just make sure outside of the car is clean prior to delivery
Volkswagen T-Roc
Alan Antunes
11/01/2019
11/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alan Antunes of Milton Keynes, who had a new Urano Grey VW T-Roc Hatchback on 11/01/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly
Hyundai Tucson Estate
Matt Gardiner
10/01/2019
10/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Matt Gardiner of Lincoln, who had a new Stellar Blue Hyundai Tucson Estate on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
Excellent gentlemen. Smartly dressed and keen to show me what he could regarding the vehicle features.
Delivery Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Overall Punctuality Comments
Before their estimate and with apologies it wasn't quicker due to traffic.
Dealer Service Comments
Prompt and efficient. They do like to slap their logo on their company logo and branding on the rear of the car. Seen it in the rear window before but never on the outer body surface (boot area). Seems a little tacky in my book. But then I like a nice clean vehicle. Then again I'm not a fan of dealers using vehicles customers are paying for either outright, PCP, PHC or other as means of advertising. I was tempted to remove them at least from the outer body.
Overall Comments
The delivery was on time and early. For a delivery company to send a driver alone on a long distance expecting the customer to provide onward arrangements to get there elsewhere seems poor. There was a possibility I may have been unable to in some circumstances.
Delivery Communication Comments
Excellent on the Ling side. A little rushed on the delivery company side. No communication on the day of arrival. The vehicle just turned up.
Improvements
Seems fine as a first time user of this website. I will undoubtedly be back for more.
Volkswagen Golf
Ian Liddle
04/01/2019
04/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Ian Liddle of Leeds, who had a new Indium Grey VW Golf Hatchback on 04/01/2019
Overall: 10 / 10
Delivery Person Comments
Driver was very polite and friendly
Overall Comments
Delivery was early, called before delivering
Honda CR-V Estate
10/01/2019
10/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new black Honda CR-V Estate (2018 on) on 10/01/2019
Overall: 8 / 10
Delivery Person Comments
No comments
Delivery Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Overall Punctuality Comments
No actual time for delivery was given but came AM on day of delivery which was good.
Cleanliness Comments
As the car was driven from Bolton the outside of the car was a little dirty from the journey.
Damage Comments
No damage!
Dealer Service Comments
Can not really comment as had no contact with supplying dealer
Improvements
Nothing all went well
Ford Kuga Estate
Steph Millner
04/01/2019
04/01/2019
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Steph Millner of Wollaston, who had a new Shadow Black Ford Kuga Estate on 04/01/2019
Overall: 6 / 10
Cleanliness Comments
I've sent pictures and a further detailed message. But there were some dirt marks and oily residue left on the inside consoles and doors.
Improvements
Delivery was fine, it was a little later than originally said, but this didn't cause an issue for me on the day.
Citroen C3
David Thomas
08/01/2019
08/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Thomas of Great Malvern , who had a new Silver Citroen C3 Hatchback on 08/01/2019
Overall: 8 / 10
Delivery Punctuality Comments
Early delivery but time not stated in advance.
Overall Punctuality Comments
Early delivery but time not stated in advance.
Overall Comments
No real issues but could have advised me of delivery time.
Improvements
Clear delivery time window.
Mercedes A Class
Zumo Zumeris
07/01/2019
07/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Zumo Zumeris of Stevenage, who had a new Polar White Mercedes A Class Diesel Hatchback (2018 on) on 07/01/2019
Overall: 10 / 10
Delivery Person Comments
great attitude and polite !
Delivery Punctuality Comments
spot on
Overall Punctuality Comments
spot on
Cleanliness Comments
very clean-perfect
Damage Comments
nc
Dealer Service Comments
gave me every detail about delivery and lease details
Overall Comments
Fantastic service and good info given on all controls of the vehicle
Delivery Communication Comments
communication was spot on from the dealer and as always 5 stars from Ling !
Improvements
None-the best ive had over 20 years of lease/company cars......better than BMW !
Honda HR-V (2015-18)
Sophie Mulvana
04/01/2019
04/01/2019
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Sophie Mulvana of Peterborough, who had a new Crystal Black Honda HR-V Hatchback (2015 - 2018) on 04/01/2019
Overall: 8 / 10
Delivery Person Comments
He was a very lovely and kind man....he also smelt okay!
Delivery Punctuality Comments
He said he would arrive at 11 and it was about 11.
Overall Punctuality Comments
He said he would arrive at 11 and it was about 11.
Cleanliness Comments
Apparently they are not allowed to clean them so it was quite Grimsby from being stored not the road dirt.
Overall Comments
Really organised. I was contacted the night before and told when the car would arrive.
Delivery Communication Comments
Always updated about the delivery being on target then told when it would come and it did come at that time.
Improvements
Nothing
Citroen C3
Gareth Ruddle
04/01/2019
04/01/2019
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gareth Ruddle of NORTH SHIELDS, who had a new Nera Black Citroen C3 Hatchback on 04/01/2019
Overall: 10 / 10
Improvements
An indication of time of delivery not just day, even if just am/pm
Skoda Kodiaq Estate
Andy Hawkin
31/12/2018
31/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Andy Hawkin of Leeds, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 31/12/2018
Overall: 10 / 10
Delivery Person Comments
Very nice guy, happy to spend time going through things.
Improvements
No
Renault Captur
21/12/2018
21/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
of , who had a new Mercury Renault Captur Hatchback on 21/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Overall Punctuality Comments
However I didn't get a 1 hour warning of the car's arrival time, they just turned up.
Improvements
I could have had some notice of their arrival but other than that, it was all fine.
Lexus NX Estate
Alex Gibson
21/12/2018
21/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alex Gibson of Glenrothes, who had a new Mesa Red Lexus NX Estate (2017 on) on 21/12/2018
Overall: 8 / 10
Damage Comments
As I have previously communicated the only issue is the interior should be ochre not black. Let's see what the dealer comes back with.
Volkswagen Touareg Estate
Steve Kirk
21/12/2018
21/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Volkswagen Touareg Estate
Steve Kirk
21/12/2018
21/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Steve Kirk of Telford, who had a new Aquamarine metallic VW Touareg Diesel Estate (2018 on) on 21/12/2018
Overall: 10 / 10
Delivery Person Comments
Driver was courteous, timely, knowledgeable and very friendly- took time to explain main controls of the car.
Cleanliness Comments
Inside of the car was immaculate, outside was dirty though it was a rainy day - delivery driver offered to take to car wash! Very thoughtful touch.
Missing Comments
No Warranty / service book - though after reading handbook, I believe these are now electronic rather than physical? A copy of the the delivery note was not left - though I only thought of this after the delivery driver had left.
Improvements
a Phone call from the dealer the day before to confirm delivery would have been good- I didn’t know an approximate delivery time until the driver left the dealer. A call the day before with conformation and time indication would have been better
Skoda Octavia
Derick Wilkins
19/12/2018
19/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Derick Wilkins of Congerstone, Nuneaton, who had a new white Skoda Octavia Hatchback on 19/12/2018
Overall: 10 / 10
Improvements
Delighted with delivery
Volvo V90 Estate
Alison Marlow
20/12/2018
20/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alison Marlow of Northampton, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 20/12/2018
Overall: 8 / 10
Delivery Person Comments
Good driver and didn't rush me even though he had another two jobs
Delivery Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Overall Punctuality Comments
Didn't get notice of delivery time until midday on day of delivery, would have preferred more notice
Cleanliness Comments
Driver jetwashed it locally before delivery so was pretty good considering the weather
Damage Comments
Not a mark on the car
Dealer Service Comments
Have spoken to dealer since delivery and very responsive to my queries
Overall Comments
Would have preferred it arrived in daylight
Improvements
Bottle of prosecco in the glovebox?
Audi A3 Sportback
Davina Mclean
21/12/2018
21/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Davina Mclean of Glasgow , who had a new Brilliant Black Audi A3 Sportback on 21/12/2018
Overall: 10 / 10
Mazda CX-5 Estate
Billy Watson
20/12/2018
20/12/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Billy Watson of Glasgow, who had a new White Mazda CX-5 Estate on 20/12/2018
Overall: 6 / 10
Delivery Communication Comments
Message from Lings said delivery would be lunchtime / early afternoon - delivery arrived at 9,00am with no prior call ahead as agredd
Mitsubishi Outlander Estate
Allister Stevenson
19/12/2018
19/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Allister Stevenson of Malvern, who had a new Atlantic Grey Mitsubishi Outlander Estate on 19/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Overall Punctuality Comments
He was a little after the expected time but not his fault due to accident on the M5.
Damage Comments
It was marked on the delivery sheet before the driver left. 2 small stone chips; 1 on the nearside rear bumper between the lights and the rear wheel and one on the leading edge of the drivers door.
Seat Ibiza
Alastair Benn
18/12/2018
18/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Alastair Benn of Putney, who had a new Urban Silver Seat Ibiza Hatchback on 18/12/2018
Overall: 8 / 10
Delivery Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Overall Punctuality Comments
I got a call at 1pm suggesting delivery would be around 4. I then got a message at 3.30 suggesting a 5pm delivery but it didn't arrive until around 5.20. the delivery driver suggested this was due to the weather and checking on the CDU.
Damage Comments
Other than the fault with the CDU
Overall Comments
Annoying that the CDU didn't work at the point of delivery. Fortunately resetting the fuse fixed this but I would have expected it to be picked up pre-delivery.
Improvements
Clarity on delivery time and resolution of the fault with the CDU.
Mercedes GLC Estate
Graeme Bryce
13/12/2018
13/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Graeme Bryce of Wirral, who had a new Obsidian Black Mercedes GLC Estate Special Edition (2018 on) on 13/12/2018
Overall: 8 / 10
BMW X3 Estate
Jon Thewlis
14/12/2018
14/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jon Thewlis of , who had a new Black Sapphire BMW X3 Diesel Estate (2017 on) on 14/12/2018
Overall: 8 / 10
Delivery Person Comments
Nice, efficient chap. Very polite. Had other jobs to do but gave me time to properly review the paperwork and what I was signing off against.
Cleanliness Comments
Had clearly been cleaned before delivery but there was a bit of unavoidable grime on the car from the 200+ mile trip on a car transporter.
Dealer Service Comments
No direct contact with the dealer so hard to say anything other than good.
Overall Comments
Arrived at 09:30 on the planned delivery date however a bit of contact a day or two beforehand would have been appreciated.
Improvements
A bit more comms to confirm delivery - felt like I had to chase and didn't get any real confirmation until the driver rang me about 30 mins before delivery.
Renault Clio
Brandon Boniface
14/12/2018
14/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Brandon Boniface of Redditch, who had a new Black Renault Clio Hatchback on 14/12/2018
Overall: 10 / 10
BMW 2 Series Coupe
Jenice Forde
14/12/2018
14/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jenice Forde of Ashby De La Zouch, who had a new Black Sapphire BMW 2 Series Coupe on 14/12/2018
Overall: 10 / 10
Improvements
Dont have the car manual book or warranty book or a copy of the delivery form, but otherwise was very good.
Mercedes E Class Estate
Paul Deaton
13/12/2018
13/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Paul Deaton of Nottingham, who had a new Obsidian Black Mercedes E Class Estate on 13/12/2018
Overall: 8 / 10
Mercedes E Class Estate
Andy Copestake
11/12/2018
11/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Andy Copestake of Swindon, who had a new Cavansite blue Mercedes E Class Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Really nice person. Happy to help
Delivery Punctuality Comments
All on time. Phoned evening before to confirm time
Overall Punctuality Comments
All on time. Phoned evening before to confirm time
Cleanliness Comments
Showroom condition
Overall Comments
Came on time. Car was cleaned just before delivery. All very efficient
Delivery Communication Comments
Brilliant service all round - thank you
Improvements
Can't think of anything
Seat Arona
Lynne Thomas
29/11/2018
29/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lynne Thomas of Invergowrie, who had a new Silver Seat Arona Diesel Hatchback (2017 on) on 29/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
A time scale would have been better
Overall Punctuality Comments
A time scale would have been better
Hyundai i10
07/12/2018
07/12/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
of , who had a new Phantom black Hyundai i10 Hatchback on 07/12/2018
Overall: 6 / 10
Delivery Person Comments
I didn't personally get to meet the chap, he was pleasant on the phone when we spoke and my partner didn't say anything bad about him so he must've been alright.
Delivery Punctuality Comments
Details given in question one about punctuality
Overall Punctuality Comments
Details given in question one about punctuality
Cleanliness Comments
Car was clean and the driver used the shoe sheet under his feet in the drivers side
Damage Comments
No damage could be seen on the night of delivery and nothing when checked in the morning either
Overall Comments
Driver was delayed and arrangements had to be made for my partner to come home as I had to go out to an event which was pre arranged and couldn't wait in any longer. The driver Clive did keep me informed but only when it was the time he'd previously stated the car would arrive.
Example:
Original delivery slot 9-12
Call time 9:46 Clive called and advised they would be with me 15:00-15:30
Call time 15:14 Clive called to say they'd been delayed and would be with me 18:00-18:30
Call time 18:45 Clive called to tell me he'd been delayed further and would be with me 19:30-19:45
Delivery Communication Comments
Details of conversations given in question 1
Improvements
I know delays occur but being kept informed before the time for delivery had arrived would have been better
Volvo V90 Estate
Marshall Chapman
11/12/2018
11/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Marshall Chapman of Sutton On Sea, Lincolnshire, who had a new Mussel Blue Volvo V90 Diesel Estate (2016 on) on 11/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful fella!
Improvements
It was no problem at all v smooth!
Volkswagen Tiguan Estate
Gareth Morgan
10/12/2018
10/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Gareth Morgan of Cardiff, who had a new Deep Black Metallic VW Tiguan Diesel Estate (2016 on) on 10/12/2018
Overall: 10 / 10
Overall Comments
The car was clean, the delivery driver was friendly and helpful.
Ford Focus
Lee Mcgill
10/12/2018
10/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lee Mcgill of Gateshead, who had a new Silver Ford Focus Hatchback on 10/12/2018
Overall: 8 / 10
Dealer Service Comments
There was a mistake with the colour of the car I’d initially applied for. I then had to change to a colour I was less keen on
Improvements
Given a time for delivery or an hours notice when the car would be delivered
Skoda Octavia Estate
James Wadham
28/11/2018
28/11/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
James Wadham of Newton Abbot, who had a new Black Skoda Octavia Estate on 28/11/2018
Overall: 10 / 10
Delivery Person Comments
Very good. They had the time to show us around the car and explain all the buttons.
Overall Comments
Very good communication prior to delivery and arrived on time
Missing Comments
There was no service book but I think this is now electronic??
Kia Optima Estate
David Jarrom
30/11/2018
30/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
David Jarrom of Cardiff, who had a new Midnight black Kia Optima Diesel Sportswagon (2018 on) on 30/11/2018
Overall: 8 / 10
Delivery Punctuality Comments
Delivery time arranged by phone the day before delivery.
Overall Punctuality Comments
Delivery time arranged by phone the day before delivery.
Improvements
nothing
Seat Ateca Estate
Kerry McClelland
03/12/2018
03/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Kerry McClelland of Loughborough, who had a new Black Magic Seat Ateca Diesel Estate (2016 on) on 03/12/2018
Overall: 8 / 10
Cleanliness Comments
It had been driven to me on a rainy day down the motorway.
Missing Comments
he took the deleivery note but i took a picture
Volvo V60 Estate
Peter Lin
05/12/2018
05/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Peter Lin of Malmesbury, who had a new Ice White Volvo V60 Sportswagon (2019 on) on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Good
Overall Punctuality Comments
Good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Good
Improvements
Igood enough
Seat Leon Estate
Mark Brown
05/12/2018
05/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Mark Brown of Gillingham, who had a new Mediterranean Blue Seat Leon Sport Tourer on 05/12/2018
Overall: 8 / 10
Delivery Person Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. Very nice guy, very pleasant.
Delivery Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Overall Punctuality Comments
Barry was great. He gave me a call about an hour before he was due just to keep me posted. And there he was, just under an hour later. Excellent.
Cleanliness Comments
Unfortunately the car was a little dirty but I guess that was to be expected having been driven down from Sheffield in the morning, on a very wet and miserable day.
Damage Comments
No damage :)
Dealer Service Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Overall Comments
Very happy with the delivery process. From start to finish, all went like clockwork (unlike getting the damn car from the manufacturer to the dealer !!)
Delivery Communication Comments
Very happy with the delivery process. From start to finish, all went like clockwork.
Missing Comments
Just lacking a copy of the delivery form? Not sure whether I was due to get one anyway?
Improvements
Nothing else for me to add. All good.
Citroen C3 Aircross
Dawn Hand
05/12/2018
05/12/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Dawn Hand of Crewe, who had a new Cosmic Silver Citroen C3 Aircross Hatchback on 05/12/2018
Overall: 10 / 10
Delivery Person Comments
Very helpful and a very nice man, infact he smelled great
Delivery Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Punctuality Comments
Ge said 8am and he was there at exactly 8am
Overall Comments
Brilliant
Delivery Communication Comments
called the day before
Jaguar E-Pace Estate
Lynne Hayes
30/11/2018
30/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lynne Hayes of Ongar, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 30/11/2018
Overall: 8 / 10
Delivery Person Comments
Very pleasant and thorough
Volkswagen Golf
Jules Banks
05/06/2018
05/06/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Jules Banks of Rotherham, who had a new Deep Black Pearlescent VW Golf Hatchback on 05/06/2018
Overall: 10 / 10
Ford Fiesta
Sharon Kidd
03/12/2018
03/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Sharon Kidd of Forfar, who had a new Black Ford Fiesta Hatchback on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
Fred was friendly, helpful and very professional.
Delivery Punctuality Comments
The car was delivered at 8 am. Fantastic!
Overall Punctuality Comments
The car was delivered at 8 am. Fantastic!
Cleanliness Comments
Fred took the car to be washed before it was delivered to me so it arrived nice and shiny.
Damage Comments
Just a few small scratches on the bonnet and bumper at the back. I think just from being driven up to be delivered. Don’t think that could have been avoided especially at this time of year.
Dealer Service Comments
I’m being harsh here. Only issue was the registration.
Overall Comments
Delivered on my preferred date. A bit of confusion regarding the registration and was only made aware of this when the driver went to collect my car to deliver it. They did however phone me on the Saturday after I requested to help resolve the issue.
Delivery Communication Comments
Very Good communication from you and the delivery man. The dealer could have been a bit more organised in letting me know about the change of registration.
Missing Comments
The owners manual is there but no service book. I took a photo of the delivery form.
Improvements
Nothing. Spot on as usual Ling!
Hyundai i10
Dan Saxton
29/11/2018
29/11/2018
4 / 10
Click to read more
×
![]()
![]()
![]()
![]()
Delivery Communication Comments
Dan Saxton of Pontyclun, who had a new Phantom Black Hyundai i10 Hatchback on 29/11/2018
Overall: 4 / 10
Delivery Person Comments
The man who arrived was lovely... no problems with him personally.
Delivery Punctuality Comments
See above.
Overall Punctuality Comments
See above.
Cleanliness Comments
Car was clean enough - it was a rotten day so it was a bit muddy from the motorway but completely acceptable given the weather!
Damage Comments
The car looked as beautiful as any Hyundai i10 could.
Dealer Service Comments
Not sure what else I can comment on other than the delivery - the car works though, so YAY for that.
Overall Comments
Delivery booked for 8am to 1pm. Rec'd phone call at 12.44pm from the driver saying he would be with me between 3.30pm and 4pm. Was later advised (by your team) that they wouldn't make it at all that day. Delivery was re-booked for 17th December but a different driver turned up unannounced the next morning. Worst part of the process!
Delivery Communication Comments
You were good. The dealer was pants.
Missing Comments
There weren't any floor mats, but I've never had a lease car before so I'm not sure if there usually are or not.
Improvements
Delivery was a farce, but not your fault.
Ford Kuga Estate
Milo Michalik
03/12/2018
03/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Milo Michalik of Henley On Thames, who had a new Chrome Blue Ford Kuga Estate on 03/12/2018
Overall: 8 / 10
Delivery Person Comments
He didn't seem to care much. He didn't show me a delivery note, I found later in the car. He forgot to give me keys, I had to chase him.
Cleanliness Comments
The boot could be hoovered.
Missing Comments
Nothing that comes to my mind
Improvements
The delivery man could be more focused on his job
Citroen C3 Aircross
Sam Langdon
03/12/2018
03/12/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Sam Langdon of Milton Keynes , who had a new Cosmic Silver Citroen C3 Aircross Hatchback on 03/12/2018
Overall: 8 / 10
Improvements
Given a time slot of delivery
Seat Arona
Lauren Needham
09/11/2018
09/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Lauren Needham of Huddersfield, who had a new Desire Red Seat Arona Hatchback on 09/11/2018
Overall: 8 / 10
Nissan Qashqai
Clare Neale
30/11/2018
30/11/2018
10 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018
Overall: 10 / 10
Delivery Person Comments
very polite and professional
Delivery Punctuality Comments
0745 delivery
Overall Punctuality Comments
0745 delivery
Cleanliness Comments
clean
Overall Comments
arrived at 7.45 am which was great for me
Missing Comments
CAR Matts
Volkswagen Golf
Dave Milligan
16/11/2018
16/11/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Dave Milligan of Sunderland, who had a new White VW Golf Diesel Hatchback (2017 on) on 16/11/2018
Overall: 6 / 10
Delivery Person Comments
the guy was in such a hurry to get away
Cleanliness Comments
delivered on a wet morning
Improvements
its a car, it was delivered. Free cup cake next time
Audi A1 Sportback (2014-18)
Samantha Samuel
22/11/2018
22/11/2018
8 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
![]()
![]()
Samantha Samuel of Glasgow, who had a new White Audi A1 Sportback (2014 - 2018) on 22/11/2018
Overall: 8 / 10
Improvements
I asked a few times for the car registration so I could insure the car but I never got it from yourselves. I actually got it from the guy who delivered it.Just as well because the transporter could not get in my street so he had to park half a mile away and I had to drive it back myself.
BMW 4 Series Gran Coupe
Carl Leavy
27/11/2018
27/11/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Delivery Communication Comments
Carl Leavy of Gloucester, who had a new White BMW 4 Series Gran Coupe on 27/11/2018
Overall: 6 / 10
Delivery Person Comments
Handover and paperwork by the driver was professional and efficient
Delivery Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Overall Punctuality Comments
Didn't know what time the car was going to turn up until the driver rang me at 1:45pm after that it was fine.
This was the worst part just not knowing when it would arrive
it would have been great if the driver could have rang me when they were leaving or if it would be am or pm even
Damage Comments
None that I could see but it was difficult to have a detailed look as it was raining heavily the driver did not this on the paperwork
Still not had chance to have a good look as I've not seen the car in daylight since!
Dealer Service Comments
As you know we were expecting a 68 plate car not a four month old 18 plate car I feel we were stitched up by the dealer
Very disappointed :-(
Overall Comments
Delivery was fine
Delivery Communication Comments
Good communication from lings poor communication from the dealer
Missing Comments
Not sure about warranty book will have to check
Improvements
For me it was just delivery communication from the dealer
Ford Kuga Estate
Jon Cherry
28/11/2018
28/11/2018
6 / 10
Click to read more
×
![]()
![]()
![]()
![]()
![]()
![]()
Jon Cherry of Tempsford, who had a new Chrome Blue Ford Kuga Estate on 28/11/2018
Overall: 6 / 10
Cleanliness Comments
Interior had a few scuffs and the exterior was dirty from the winter roads (not much you can do about that though!)
Improvements
Nothing really to improve.
Ford Kuga Estate
Lisa Wright
23/11/2018
23/11/2018
4 / 10
Click to read more
×
![]()
![]()
![]()