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CARS A-Z
100% verified and true reviews from
6363 customers!
Mercedes E Class Saloon
26/11/2020
26/11/2020
10 / 10
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of , who had a new Cavansite Blue Mercedes E Class Saloon on 26/11/2020
Overall: 10 / 10
Ford Puma
Ally Wilson
24/11/2020
24/11/2020
6 / 10
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Ally Wilson of Whitley Bay, who had a new Agate Black Ford Puma on 24/11/2020
Overall: 6 / 10
Toyota Aygo
John Murphy
24/11/2020
24/11/2020
10 / 10
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Delivery Communication Comments
John Murphy of Bollington, who had a new Red Pop Toyota Aygo Hatchback on 24/11/2020
Overall: 10 / 10
Delivery Punctuality Comments
Right on time 3pm
Overall Punctuality Comments
Right on time 3pm
Overall Comments
very polite when delivered
Delivery Communication Comments
not delt with dealer
Kia Niro Estate
Dave Thompson
23/11/2020
23/11/2020
8 / 10
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Dave Thompson of Brighton, who had a new Red Kia Niro Estate on 23/11/2020
Overall: 8 / 10
Nissan Juke
Chris Tierney
24/11/2020
24/11/2020
10 / 10
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Chris Tierney of Brighton, who had a new Black Nissan Juke Hatchback on 24/11/2020
Overall: 10 / 10
Seat Ateca Estate
Sean Wimpenny
19/11/2020
19/11/2020
6 / 10
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Sean Wimpenny of Huddersfield, who had a new Nevada White Seat Ateca Estate on 19/11/2020
Overall: 6 / 10
Damage Comments
Scuffed bumper
Overall Comments
Two days late as they had lost the keys. No sat nav disk, scuff on rear bumper
Missing Comments
Sat nav card
Improvements
Turn up on the correct day
Audi TT Coupe
Rillo Downey
23/11/2020
23/11/2020
10 / 10
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Rillo Downey of Mamble, who had a new Mythos Black Audi TT Coupe on 23/11/2020
Overall: 10 / 10
Toyota Aygo
Jenny Benyon
23/11/2020
23/11/2020
8 / 10
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Jenny Benyon of Carluke, who had a new Red Toyota Aygo Hatchback on 23/11/2020
Overall: 8 / 10
Renault Zoe
Cynth Cotton
20/11/2020
20/11/2020
10 / 10
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Cynth Cotton of Barnsley, who had a new Glacier white Renault Zoe Hatchback on 20/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Lou Wilson-Lee
20/11/2020
20/11/2020
10 / 10
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Lou Wilson-Lee of Newton Aycliffe, who had a new Onyx Black Volvo XC40 Estate on 20/11/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and helpful
Delivery Punctuality Comments
Yes
Overall Punctuality Comments
Yes
Cleanliness Comments
Very clean but it isn't now haha
Overall Comments
Professional and Covid distancing etc. showed me everything on car
Improvements
It was stress free thanks
Volvo XC60 Estate
19/11/2020
19/11/2020
10 / 10
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of , who had a new Bursting Blue Volvo XC60 Estate on 19/11/2020
Overall: 10 / 10
Missing Comments
Don't appear to have a Warranty Book. I have Quick Guide, Service Hand book, Supplement to Owners Manaul
Volkswagen Golf Mk8
Gill Smallcombe
18/11/2020
18/11/2020
10 / 10
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Gill Smallcombe of Kent, who had a new Urano Grey VW Golf Hatchback Mk8 on 18/11/2020
Overall: 10 / 10
Seat Leon 2020
Bevan O'Daly
18/11/2020
18/11/2020
8 / 10
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Bevan O'Daly of Glasgow, who had a new Midnight Black Seat Leon Hatcback (2020 on) on 18/11/2020
Overall: 8 / 10
Delivery Person Comments
Polite man delivered the car. Gave me time to check the car and answered a few questions about the new to me technology eg.start stop button and button handbreak.
Delivery Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Overall Punctuality Comments
Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.
Cleanliness Comments
Car was spotless ans was not a bit offended that I wanted to spray it down. Wore a mask when conversing.
Damage Comments
Given the dark Scottish morning and lashing rain nothing was noticed.
Overall Comments
Stress free delivery service.
Missing Comments
I am told I would receive a copy of the milage and signed delivery form in time.
Improvements
Can't fault a thing!
Hyundai Tucson Estate
Clare Davies
17/11/2020
17/11/2020
10 / 10
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Clare Davies of Llanelli, who had a new Shadow Grey Hyundai Tucson Estate on 17/11/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good considering the weather
Damage Comments
No
Overall Comments
Very Good
Improvements
Nothing
Skoda Octavia Estate
Charlie Barker
13/11/2020
13/11/2020
10 / 10
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Charlie Barker of Oxted, who had a new Energy Blue Skoda Octavia Estate on 13/11/2020
Overall: 10 / 10
Volvo XC40 Estate
Rob Steed
13/11/2020
13/11/2020
8 / 10
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Rob Steed of Cambridge, who had a new Onyx Black Volvo XC40 Estate on 13/11/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven a long way and was a bit dirty, but in Covid times what can he do about it!
Overall Comments
Arrived earlier than expected. All good
Improvements
Nothing. All good
Nissan Qashqai
Gareth Beynon
11/11/2020
11/11/2020
8 / 10
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Gareth Beynon of Reading, who had a new Flame Red Nissan Qashqai Hatchback on 11/11/2020
Overall: 8 / 10
Missing Comments
No mats supplied with the vehicle
Land Rover RR Evoque
Mark Butterworth
11/11/2020
11/11/2020
8 / 10
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Mark Butterworth of Falkirk , who had a new Fuji White Land Rover Range Rover Evoque on 11/11/2020
Overall: 8 / 10
Hyundai Kona
Ross Pickersgill
09/11/2020
09/11/2020
8 / 10
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Ross Pickersgill of Bacup, who had a new Pulse Red. Hyundai Kona Hatchback on 09/11/2020
Overall: 8 / 10
Delivery Person Comments
Offered to show me how things worked, declined. Was very pleasant and talkative.
Delivery Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Overall Punctuality Comments
Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"
Improvements
Nothing
Skoda Kodiaq Estate
Fiona Smith
30/10/2020
30/10/2020
10 / 10
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Fiona Smith of Bridge Of Weir, who had a new Quartz Grey Skoda Kodiaq Estate on 30/10/2020
Overall: 10 / 10
Missing Comments
Haven’t noticed anything
Hyundai Ioniq
Michael Ash
03/11/2020
03/11/2020
4 / 10
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Michael Ash of DEVIZES, who had a new Electric shadow Hyundai Ioniq Hatchback on 03/11/2020
Overall: 4 / 10
Delivery Person Comments
see above
Cleanliness Comments
see above - no PPE, no seat covers no sanitising until requested
Overall Comments
Sadley Holdcroft were in breach of Covid 19 regulations. I have taken this up with them directly
kind regards
Michael
Missing Comments
disappointing no mats or complimentary pack (bulbs, waring triangle, high viz, first aid kit, bib etc
Improvements
see above
Land Rover RR Evoque
Steve Bambridge
06/11/2020
06/11/2020
8 / 10
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Delivery Communication Comments
Steve Bambridge of Basingstoke, who had a new White Land Rover Range Rover Evoque on 06/11/2020
Overall: 8 / 10
Delivery Person Comments
V nice guy.
Delivery Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Overall Punctuality Comments
I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.
Cleanliness Comments
Excellent condition very clean inside and out. Not like the last
T car I had (Peugeot 3008 which was very dirty on arrival)
Damage Comments
Checked round the car no damage seen on delivery.
Overall Comments
Good but the delivery driver couldn’t answer some questions on the operation of the car which would have been good to know rather than having to search online for an answer to these questions.
Delivery Communication Comments
Your communication was very good as always the dealer not so much. It would be good to have a good contact with the delivery agent to ask specific questions that I get through the course of the contract period.
Missing Comments
The delivery pack it virtually useless these days nothing but a vehicle guide which has about 20 pages (10 of them about fitting child seats!!!). I need a delivery note copy if you can get one sent through. I did sign a handover document but didn’t get given a copy of it. Plus no breakdown cover details. The guy who delivered the car said it didn’t seem like it was included hopefully Guy is sorting that one out for me?
Improvements
Better comms around delivery time maybe the day before? They must know approx times 24hrs before. A useful delivery pack would be nice rather than searching loads of internet sites for info on how things work as it is very much trial and error for the first week or so. Specifically it would have been nice on this Hybrid to have a domestic connection included as had to search the town for the correct type of plug adaptor to charge the car as it arrived with only 17% charge not necessarily the driver’s fault. If I had known for certain the delivery date and time I could have tried to get a home charging point fitted Loser to the delivery date as it is now I have to wait for installation which is annoying. I couldn’t get one fitted as the delivery date kept slipping back and a few days before I was asked if I still wanted the car as some of the manufacturers data had changed significantly!!
Mazda CX-5 Estate
Kevin Edwards
21/10/2020
21/10/2020
8 / 10
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Kevin Edwards of Nottingham , who had a new Jet Black Mica Mazda CX-5 Estate on 21/10/2020
Overall: 8 / 10
Improvements
A little bit rushed as he had a lift waiting. However, covered all areas he needed to.
Ford Puma
Lee Caulfield
04/11/2020
04/11/2020
10 / 10
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Lee Caulfield of COLCHESTER, who had a new Magnetic Ford Puma on 04/11/2020
Overall: 10 / 10
Overall Comments
It was a day late, but I believe that was due to the valeters
Skoda Kamiq Hatchback
Phil Davis
30/10/2020
30/10/2020
4 / 10
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Delivery Communication Comments
Phil Davis of Darlington, who had a new Blue Skoda Kamiq Hatchback on 30/10/2020
Overall: 4 / 10
Delivery Punctuality Comments
no communication.
Overall Punctuality Comments
no communication.
Cleanliness Comments
inside good outside dirty car had been driven from Birmingham.
Damage Comments
could not check because of road dirt from journey from Birmingham.
Overall Comments
no communication on the day to let me know when they would arrive -just turned up
Delivery Communication Comments
no communication at all from dealer. As usual excellent communication from Lings Cars.
Improvements
inform customer whats happening
Volvo XC40 Estate
Leanne Groom
27/10/2020
27/10/2020
10 / 10
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Leanne Groom of Burnley, who had a new Onyx Black Volvo XC40 Estate on 27/10/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant
Overall Comments
Great, it was on time he called me 30 mins before he arrived
Improvements
nothing
Hyundai i10
Neil Laming
19/10/2020
19/10/2020
10 / 10
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Neil Laming of HAVANT, who had a new Polar white Hyundai i10 Hatchback on 19/10/2020
Overall: 10 / 10
Improvements
All good.
Skoda Scala
Rosi Caldwell Nyamakanga
23/10/2020
23/10/2020
10 / 10
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Rosi Caldwell Nyamakanga of Glasgow, who had a new White Skoda Scala Hatchback on 23/10/2020
Overall: 10 / 10
Missing Comments
I wasn’t given a copy of the completed delivery form , I didn’t realise I was supposed to have one apart from seeing last question
Volkswagen Golf Mk7
Ben Shepherd
23/10/2020
23/10/2020
? / 10
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Skoda Superb
Linds Gill
08/09/2020
08/09/2020
8 / 10
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Linds Gill of Dromore, who had a new Quartz Grey Skoda Superb Hatchback on 08/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
Car arrived over an hour earlier than expected
Overall Punctuality Comments
Car arrived over an hour earlier than expected
Missing Comments
No mats in car
Improvements
No complaints
Peugeot 2008 Estate
Deb O'keeffe
20/10/2020
20/10/2020
10 / 10
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Deb O'keeffe of Mountain ASH, who had a new Fusion Orange Peugeot 2008 Estate on 20/10/2020
Overall: 10 / 10
Improvements
Nothing.
Nissan Qashqai
Grant Robshaw
07/10/2020
07/10/2020
10 / 10
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Grant Robshaw of Failand, who had a new Flame Red Nissan Qashqai Hatchback on 07/10/2020
Overall: 10 / 10
Nissan Qashqai
Mark Breedon
19/10/2020
19/10/2020
10 / 10
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Mark Breedon of Reading, who had a new Flame Red Nissan Qashqai Hatchback on 19/10/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Overall Punctuality Comments
Called me at 9am to say he would be there by 10. Arrived 09.45
Missing Comments
Well as you mention it. I do not have a copy of the delivery form nor did I get close enough to take a photo of his tablet
Improvements
Nothing. All good for me
Renault Zoe
Thermagirl Miles
12/10/2020
12/10/2020
10 / 10
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Thermagirl Miles of Beckley Rye , who had a new Red Renault Zoe Hatchback on 12/10/2020
Overall: 10 / 10
Delivery Person Comments
No BO! Friendly and helpful.
Dealer Service Comments
Very helpful. Salesman's name was Peter. I had several conversations with him and he pointed me in the right direction to apply for my free BP Chargemaster (installation not yet arranged).
Overall Comments
Very efficient. Delivery driver called to let me know his eta, which was spot on. Dealer called before car arrived to let me know that boot tidy was not with the car and he would send it by courier separately. It arrived the next day.
Missing Comments
Apart from the boot tidy as already described above.
Improvements
Can't think of anything that would have improved the delivery experience.
Renault Zoe
Stephen Green
16/10/2020
16/10/2020
8 / 10
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Stephen Green of Uckfield, who had a new Titanium Grey Renault Zoe Hatchback on 16/10/2020
Overall: 8 / 10
Improvements
No delivery paperwork as all done on a tablet.
Volvo XC40 Estate
Rachel Jones
15/10/2020
15/10/2020
8 / 10
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Delivery Communication Comments
Rachel Jones of Cleckheaton, who had a new Denim Blue Volvo XC40 Estate on 15/10/2020
Overall: 8 / 10
Delivery Person Comments
Great communication as above. Brilliant
Delivery Punctuality Comments
Delivered as arranged
Overall Punctuality Comments
Delivered as arranged
Overall Comments
Delivered on time. Great delivery guy. Contacted me the day before to arrange times.
Delivery Communication Comments
Been leasing cars through this company for years & will continue to do so. Always very happy from start to finish.
Improvements
Nothing
Volkswagen T-Roc
Cameron Lowther
14/10/2020
14/10/2020
8 / 10
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Cameron Lowther of , who had a new White VW T-Roc Hatchback on 14/10/2020
Overall: 8 / 10
Renault Zoe
Nick Melling
12/10/2020
12/10/2020
6 / 10
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Delivery Communication Comments
Nick Melling of Groombridge, who had a new White Renault Zoe Hatchback on 12/10/2020
Overall: 6 / 10
Delivery Communication Comments
No advance warning although 1 hour's notice promised. Just turned up out of the blue.
Improvements
Given 1 hour's notice as promised. more chargemiles than left with. Driver had been smoking in the car.
Peugeot 3008 Estate
12/10/2020
12/10/2020
8 / 10
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of , who had a new Bianca White Peugeot 3008 Estate on 12/10/2020
Overall: 8 / 10
Kia Sportage Estate
Ajay Verma
13/10/2020
13/10/2020
10 / 10
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Ajay Verma of London, who had a new Black Kia Sportage Estate on 13/10/2020
Overall: 10 / 10
Improvements
Maybe call first thing in the morning to confirm expected time of delivery
Volkswagen Tiguan Estate
Rob Plaister
12/10/2020
12/10/2020
10 / 10
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Rob Plaister of Solihull, who had a new Reflex Silver VW Tiguan Estate on 12/10/2020
Overall: 10 / 10
Ford Focus
Mike Langley
09/10/2020
09/10/2020
10 / 10
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Mike Langley of High Peak, who had a new Black Ford Focus Hatchback on 09/10/2020
Overall: 10 / 10
Seat Leon Estate 2020
Lesley Wright
08/10/2020
08/10/2020
8 / 10
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Lesley Wright of Ashington, who had a new Magnetic Grey Seat Leon Estate on 08/10/2020
Overall: 8 / 10
Renault Captur
Elisa Osorio
08/10/2020
08/10/2020
10 / 10
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Delivery Communication Comments
Elisa Osorio of Kettering, who had a new Iron Blue Renault Captur Hatchback on 08/10/2020
Overall: 10 / 10
Delivery Person Comments
Delivery driver was very polite, helpful, informative and cheerful.
Delivery Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Overall Punctuality Comments
Driver called me in the morning to give approximate time and was on time.
Cleanliness Comments
It was very heavy rain and had been driven quite far so considering it was in good condition.
Dealer Service Comments
I am happy with Renault. The online signing of the agreement and verification process was very well thought out.
Overall Comments
It was arranged very well and in good time.
Delivery Communication Comments
Information from Ling was accurate as well as delivery on the day.
Improvements
Don't think there needed to be any improvements from my point of view.
Mercedes E Class Coupe
Mark Slater
08/10/2020
08/10/2020
10 / 10
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Mark Slater of Nottingham, who had a new Iridium Silver Mercedes E Class Coupe on 08/10/2020
Overall: 10 / 10
Hyundai Santa Fe Estate
05/10/2020
05/10/2020
8 / 10
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of , who had a new Magnetic Force Hyundai Santa Fe Diesel Estate on 05/10/2020
Overall: 8 / 10
Cleanliness Comments
no carpet or foot matt
Damage Comments
no
Improvements
yes, i was thinking they will deliver the car without driving down to my house
Ford Puma
Sinead Harrington
05/10/2020
05/10/2020
10 / 10
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Sinead Harrington of Sunderland, who had a new Desert Island Blue Ford Puma on 05/10/2020
Overall: 10 / 10
BMW 2 Series Coupe
Leighton Morris
02/10/2020
02/10/2020
8 / 10
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Delivery Communication Comments
Leighton Morris of Nantwich, who had a new Mineral Grey BMW 2 Series Coupe on 02/10/2020
Overall: 8 / 10
Delivery Communication Comments
One set of keys and no delivery note copy given
Missing Comments
We were given only one set of keys and wew were not given or sent a copy of the delivery note - please can you follow-up on both? Thank you
Improvements
Given spare keys or inform customer if only one set. need to give a copy of delivery note to customer
Seat Leon 2020
Clare Bell
02/10/2020
02/10/2020
8 / 10
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Delivery Communication Comments
Clare Bell of Northwich, who had a new Desire Red Seat Leon Hatcback (2020 on) on 02/10/2020
Overall: 8 / 10
Delivery Person Comments
Socially distanced, very patient when we were inspecting the car and pleasant to talk to
Delivery Punctuality Comments
Came within 5 mins of agreed time
Overall Punctuality Comments
Came within 5 mins of agreed time
Cleanliness Comments
Clean throughout, and they delivery drivers wiped it over again on arrival
Dealer Service Comments
All good except for the missing documents
Delivery Communication Comments
Rang a few days in advance and arrived on time
Improvements
Nothing
Vauxhall Corsa
Lord Jon-boy The Magnificent Walls
30/09/2020
30/09/2020
8 / 10
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Delivery Communication Comments
Lord Jon-boy The Magnificent Walls of Chepstow, who had a new Summit White Vauxhall Corsa Hatchback on 30/09/2020
Overall: 8 / 10
Dealer Service Comments
Lack of communication regarding issues with supply, two and a half months late.
Delivery Communication Comments
Ling great, dealership poor.. two and a half months late and had to chase multiple times for information
Nissan Juke
Mark Ferguson
28/09/2020
28/09/2020
8 / 10
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Delivery Communication Comments
Mark Ferguson of LOUGHBOROUGH, who had a new Red Nissan Juke Hatchback on 28/09/2020
Overall: 8 / 10
Delivery Person Comments
Friendly, socially distanced.
Delivery Punctuality Comments
Arrived within the time frame the driver said it would.
Overall Punctuality Comments
Arrived within the time frame the driver said it would.
Cleanliness Comments
A fair bit of polystyrene balls in the upholstery, and chalk marks on inside door frame, but overall OK.
Damage Comments
No damage that we found.
Dealer Service Comments
No drama.
Overall Comments
Quite quick due to the Covid situation, but the driver showed us over it and said if we found anything wrong to report it.
Delivery Communication Comments
Aside from Nissan not keeping anywhere near the due date to dealer, can't fault Ling or Bristol Street.
Improvements
Nothing Ling could do, just a bit of a better hoovering up of the polystyrene from the upholstery.
Kia Niro Estate
Evin Hipple
25/09/2020
25/09/2020
8 / 10
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Evin Hipple of London, who had a new Graphite Kia Niro Estate on 25/09/2020
Overall: 8 / 10
Dealer Service Comments
Don’t know all our dealings were with Ling
Missing Comments
No floor mats but assume they’re optional extras - would have liked to order them with it
Improvements
No all good thanks maybe just offer us extras we could order like accessories
Renault Kadjar
Lucy Shade
25/09/2020
25/09/2020
8 / 10
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Lucy Shade of Worthing, who had a new Cosmos Blue Renault Kadjar Hatchback on 25/09/2020
Overall: 8 / 10
Improvements
All good, no improvements needed
Seat Arona
Denise Doggett
30/09/2020
30/09/2020
10 / 10
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Delivery Communication Comments
Denise Doggett of London , who had a new Red Seat Arona Hatchback on 30/09/2020
Overall: 10 / 10
Delivery Person Comments
There were two lovely immaculate gentlemen who were very Covid precaution conscious
Delivery Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Overall Punctuality Comments
They phoned on the morning with an estimated delivery time and were on the dot
Dealer Service Comments
Very pleased with the service
Delivery Communication Comments
This is my 3rd contract and as always very helpful and great service especially with the current problems relating to Covid
Improvements
Nothing
Volkswagen Golf Mk7
30/09/2020
30/09/2020
8 / 10
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of , who had a new Atlantic Blue VW Golf Hatchback Mk7 on 30/09/2020
Overall: 8 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Overall Comments
Good
Ford Puma
Claire Thorne
28/09/2020
28/09/2020
8 / 10
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Claire Thorne of Bradford, who had a new Agate Black Ford Puma on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
It had been driven from Coventry (150 miles)
Damage Comments
Tiny scratch on the front bumper & loose stitching on the drivers door
Hyundai Kona
Dave Walker
30/09/2020
30/09/2020
6 / 10
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Dave Walker of Billingham, who had a new Chalk White Hyundai Kona Hatchback on 30/09/2020
Overall: 6 / 10
Improvements
No communication received from dealer with regard to delivery time. Car arrived at 8am.
Land Rover RR Evoque
Darren Sanders
30/09/2020
30/09/2020
10 / 10
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Darren Sanders of Coventry, who had a new Santorini Black Land Rover Range Rover Evoque on 30/09/2020
Overall: 10 / 10
Renault Kadjar
Brian Gold
28/09/2020
28/09/2020
8 / 10
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Brian Gold of London, who had a new Artic White Renault Kadjar Hatchback on 28/09/2020
Overall: 8 / 10
Delivery Punctuality Comments
yes he Called to tell me the exact time he would be here
Overall Punctuality Comments
yes he Called to tell me the exact time he would be here
Cleanliness Comments
Immaculate!
Damage Comments
Perfect
Dealer Service Comments
They didn't confirm initial payment
Overall Comments
Delivery guy was friendly, polite and helpful
Improvements
All good!
Toyota Aygo
Ellie Slee
28/09/2020
28/09/2020
4 / 10
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Delivery Communication Comments
Ellie Slee of Ammanford, who had a new Red Pop Toyota Aygo Hatchback on 28/09/2020
Overall: 4 / 10
Delivery Person Comments
No introductions. Got out of the car, took photos and immediately put a phone in front of me to sign. I had to ask would he mind if my husband checked the car for damage. Asked about recording the mileage, ‘I’ll send you a copy if you give me your email address’. Asked where the manual & service book was, ‘it’s in the glove box’. Rushed job. He wanted to get away ASAP, that was very clear. He asked if there was a bus as he was staying in the travel lodge in Swansea. As it was late I knew there wasn’t a bus for some time where we live. He said rather forlornly ‘I’ll try google for the bus times’. My husband offered to drive him as it was raining a lot. (My husband said later he offered as he felt sorry for him). The inside of the car smelled of stale sweat and cigarettes. Nasty. I found an unopened envelope inside with an Agility ‘welcome’ sign which he was obviously supposed to hang up somewhere in the vehicle before he handed it over. This I found rather ironic when I read the words ‘going the extra mile for our clients’.
Delivery Punctuality Comments
1828 hours. An hour before it starts to get dark.
Overall Punctuality Comments
1828 hours. An hour before it starts to get dark.
Cleanliness Comments
The interior smell was not of new car. The exterior was dirty due to travelling down the motorway in rain.
Damage Comments
The one positive point of the delivery experience.
Dealer Service Comments
The service book has the wrong registration number written on it and says the delivery date as 10/08/2020. Also the RRG group fleet delivery note has the delivery date as the 25/09/2020.
Overall Comments
Very late in the day.
Delivery Communication Comments
Communication with Ling regarding the delivery. Did not communicate directly with the dealer.
Improvements
The service was very poor, as I’ve documented above. This is the fourth lease vehicle that my husband and I have purchased from Ling. The previous deliveries have all been excellent but this was rushed and below standards.
Renault Captur
Cat Towland
28/09/2020
28/09/2020
8 / 10
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Cat Towland of Burton On Trent, who had a new Desert Orange Renault Captur Hatchback on 28/09/2020
Overall: 8 / 10
Volkswagen T-Roc
Kevin Craighead
28/09/2020
28/09/2020
8 / 10
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Kevin Craighead of York, who had a new White Silver (Black Roof) VW T-Roc Hatchback on 28/09/2020
Overall: 8 / 10
Cleanliness Comments
The car had been driven 400 miles so it was a little dirty
Land Rover RR Evoque
28/09/2020
28/09/2020
10 / 10
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Delivery Communication Comments
of , who had a new Narvik Black Land Rover Range Rover Evoque on 28/09/2020
Overall: 10 / 10
Delivery Person Comments
The guy was pleasant, helpful, he took the time to show me the cars controls/features, while wearing a covid mask. I didn't get a whiff of any body odour, or any smells for that matter. He was dressed in his company branded clothing, clean and smart.
Dealer Service Comments
Don't know.
Delivery Communication Comments
Your comms are always excellent - I'd highly recommend you.
Missing Comments
The delivery guy told me that there is now handbook etc now, as everything is online/electronic - which makes sense to me.
Improvements
Maybe throw in a case of beer or wine, or a briefcase full of cash?
Seat Arona
Nina Beresford
23/09/2020
23/09/2020
8 / 10
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Nina Beresford of Leeds, who had a new Blue Seat Arona Hatchback on 23/09/2020
Overall: 8 / 10
Audi A4 Saloon
James Hull
02/09/2020
02/09/2020
10 / 10
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James Hull of Basildon, who had a new Turbo Blue Audi A4 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Overall Punctuality Comments
Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Mercedes E Class Coupe
Abbi Islam
25/09/2020
25/09/2020
10 / 10
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Abbi Islam of Glasgow, who had a new Brilliant Blue Mercedes E Class Coupe on 25/09/2020
Overall: 10 / 10
Dealer Service Comments
Not had any correspondance from dealer - just a call from delivery driver in day of delivery
Land Rover RR Evoque
Russell Rivers-Scott
24/09/2020
24/09/2020
10 / 10
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Russell Rivers-Scott of Spilsby, who had a new Yulong White Land Rover Range Rover Evoque on 24/09/2020
Overall: 10 / 10
Delivery Person Comments
All good
Damage Comments
perfect
Overall Comments
Very professional, good communication and arrived on time (to the minute)
Improvements
nothing, all went well.
Volvo XC40 Estate
Gavin Peake
23/09/2020
23/09/2020
8 / 10
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Gavin Peake of Mansfield, who had a new Blue Volvo XC40 Estate on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was raining and the car had done 170 miles to get here. We can cut them some slack :)
Skoda Scala
Irene Storvik-Lloyd
23/09/2020
23/09/2020
8 / 10
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Delivery Communication Comments
Irene Storvik-Lloyd of Wigan , who had a new Energy Blue Skoda Scala Hatchback on 23/09/2020
Overall: 8 / 10
Cleanliness Comments
It was a rainy day so the outside wasn't sparkling, but inside is very clean.
Dealer Service Comments
They got my name wrong on the paperwork, I've not had much dealings with them tbh so not sure - I'll give them an average.
Overall Comments
My only issue with the whole process happened after we'd signed the delivery papers.... I gave him a very good rating on the delivery sheet. We then started looking at how it all works, and he sat quite close to me and stretched over me to show things. Under normal circumstances I wouldn't have had any issue with this, but with the Covid situation ongoing, I did find it a little uncomfortable. didn't say anything just cut the "show and tell" shorter.....
Delivery Communication Comments
You are great at coming back when I've had questions about where is my car!, and have been super informative as always. The guy delivering my car called the day before to agree a drop off time and he was here 15 min early. Can't fault that.
Missing Comments
Didn't notice the missing warranty book until now....
Improvements
Be more covid aware - like I said before, he came into the car, said I had to close the door and it felt a bit close...
Volvo V60 Estate
23/09/2020
23/09/2020
8 / 10
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of , who had a new Ice White (black arrived) Volvo V60 Estate on 23/09/2020
Overall: 8 / 10
Delivery Person Comments
To be fair he was the customer facing side of the above error; wasn't terribly helpful when I was trying to assess if the car was equipped with options I'd ordered.
Cleanliness Comments
Bit dusty/dirty but had been raining and colour didn't help
Overall Comments
Obviously the car being supplied in the wrong colour means the 'Good' rating is a bit generous
Missing Comments
Need to check warranty book
Improvements
Supply the car in the correct colour (sorry bits its true)
Peugeot 3008 Estate
Akbar Miah
22/09/2020
22/09/2020
8 / 10
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Delivery Communication Comments
Akbar Miah of London , who had a new SUNSET COPPER Peugeot 3008 Estate on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
The guy was spot on. Great service
Delivery Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Overall Punctuality Comments
They delivery guy kept me updated throughout the day and he was good.
Cleanliness Comments
The insides looked cleaned but the outside was dirty with dirt marks on it
Damage Comments
No damage
Dealer Service Comments
Thought they did a great job
Overall Comments
Delivery came very late. But still pleased as they managed to deliver the vehicle at a different address than one specified previously.
Delivery Communication Comments
Excellent communication throughout
Improvements
Delivery it earlier :)
Toyota RAV4 Estate
Nick Taylor
22/09/2020
22/09/2020
8 / 10
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Nick Taylor of Stockport , who had a new Pure White Toyota RAV4 Estate on 22/09/2020
Overall: 8 / 10
Delivery Person Comments
Very efficient and pleasant he also helped with the cars function and setting up the phone. Should get a pat on the back
Delivery Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Overall Punctuality Comments
Arrived on the time the driver said (after traffic delay)
Cleanliness Comments
Very good
Damage Comments
No damage
Dealer Service Comments
Didn’t really deal with the dealer just the delivery man
Overall Comments
Very good, got a call giving me a one time slot for delivery which was updated by the driver because of heavy traffic. Arrive in good order
Improvements
Not much
Audi A4 Saloon
Ivan Downing
15/09/2020
15/09/2020
8 / 10
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Ivan Downing of Stoke On Trent, who had a new Glacier White Audi A4 Saloon on 15/09/2020
Overall: 8 / 10
Delivery Person Comments
Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!
Delivery Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Punctuality Comments
Not quite within the delivery window but he had come a VERY long way!
Overall Comments
Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma
Iceman Aitchison
18/09/2020
18/09/2020
8 / 10
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Delivery Communication Comments
Iceman Aitchison of Peebles, who had a new Agate Black Ford Puma on 18/09/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough guy
Dealer Service Comments
Early to say
Overall Comments
No instructions on how the car works.
Delivery Communication Comments
Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd
Improvements
Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate
Ian Gardner
18/09/2020
18/09/2020
10 / 10
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Ian Gardner of Altrincham , who had a new Crystal White Volvo XC40 Estate on 18/09/2020
Overall: 10 / 10
Improvements
N/A
Volkswagen Amarok Double Cab Pick-up
Ally Hartshorne
15/09/2020
15/09/2020
6 / 10
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Delivery Communication Comments
Ally Hartshorne of Stockton-on-Tees, who had a new Candy White VW Amarok on 15/09/2020
Overall: 6 / 10
Delivery Person Comments
Very smart and friendly was knowledgeable and just generally did a really good job!
Delivery Punctuality Comments
Yes arrived around the time advised.
Overall Punctuality Comments
Yes arrived around the time advised.
Cleanliness Comments
Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.
Damage Comments
Paint defect on the rear and a scuff mark on the tailgate.
Dealer Service Comments
Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults
Overall Comments
No confirmation it was actually coming but ling confirmed so not a big issue.
Delivery Communication Comments
We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.
Improvements
Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf
Ken White
17/09/2020
17/09/2020
6 / 10
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Delivery Communication Comments
Ken White of London, who had a new White Nissan Leaf Hatchback on 17/09/2020
Overall: 6 / 10
Delivery Person Comments
Very nice polite, patient man.
Delivery Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Overall Punctuality Comments
He said between 1.30 & 2.30 and arrived at 2.10
Cleanliness Comments
Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.
Delivery Communication Comments
The dealers heart wasn't in it.
Improvements
More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate
Simon Fisher
07/09/2020
07/09/2020
8 / 10
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Simon Fisher of Sheffield, who had a new Ocean Blue Kia Niro Estate on 07/09/2020
Overall: 8 / 10
Renault Kadjar
Denise Hughes
16/09/2020
16/09/2020
8 / 10
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Delivery Communication Comments
Denise Hughes of Walsall, who had a new Black Renault Kadjar Hatchback on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
smart, clean and nice smelling.
Delivery Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Overall Punctuality Comments
Arrived after 4 but car did come from 100 miles away which was explained when they arrived.
Cleanliness Comments
Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate
Damage Comments
Glove box was not fitted correctly and hanging off on the right hand side.
Overall Comments
Car was clean, everything was explained to us and both men were polite and PPE was worn.
Delivery Communication Comments
I didnt hear from Dealer at all hence only putting good.
Missing Comments
2nd key and service book for when I get it serviced.
Suzuki Vitara Estate
Sonya Brown
16/09/2020
16/09/2020
8 / 10
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Delivery Communication Comments
Sonya Brown of Sudbury, who had a new White Suzuki Vitara Estate on 16/09/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.
Delivery Punctuality Comments
Spot on
Overall Punctuality Comments
Spot on
Cleanliness Comments
Brand new as it should be
Overall Comments
Car delivered on time, very happy, clean, smells great!
Delivery Communication Comments
As usual, excellent communications, always on hand to answer my daft questions
Improvements
Nothing to suggest
Skoda Kamiq Hatchback
Joseph Bailey
16/09/2020
16/09/2020
8 / 10
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Joseph Bailey of Christchurch, who had a new Blue Skoda Kamiq Hatchback on 16/09/2020
Overall: 8 / 10
Improvements
All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio
Suzie Spencer
11/09/2020
11/09/2020
8 / 10
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Suzie Spencer of Manchester, who had a new Glacier White Renault Clio Hatchback on 11/09/2020
Overall: 8 / 10
Improvements
Nothing , everything was great
Nissan Leaf
David Rule
14/09/2020
14/09/2020
10 / 10
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David Rule of Tunbridge Wells, who had a new Blade silver Nissan Leaf Hatchback on 14/09/2020
Overall: 10 / 10
Volkswagen Amarok Double Cab Pick-up
Ann Hamilton
25/08/2020
25/08/2020
10 / 10
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Ann Hamilton of Durham , who had a new Candy white VW Amarok on 25/08/2020
Overall: 10 / 10
Volkswagen T-Roc
Mark Aitchison
10/09/2020
10/09/2020
6 / 10
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Delivery Communication Comments
Mark Aitchison of Aberdeen, who had a new Urano grey VW T-Roc Hatchback on 10/09/2020
Overall: 6 / 10
Dealer Service Comments
Covid made this difficult but VW were somewhat unhelpful...
Overall Comments
They said they had been calling all day the day before. We received no calls.
Delivery Communication Comments
Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.
Improvements
Ling was great, as always
Skoda Kodiaq Estate
David Burrell
09/09/2020
09/09/2020
8 / 10
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David Burrell of Banbury, who had a new Energy Blue Skoda Kodiaq Estate on 09/09/2020
Overall: 8 / 10
Kia Ceed
Sarah Garner
07/09/2020
07/09/2020
8 / 10
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Delivery Communication Comments
Sarah Garner of Holywell, who had a new Fusion White Kia Ceed Hatchback on 07/09/2020
Overall: 8 / 10
Delivery Person Comments
Excellent guy who spent time talking me through the car systems
Cleanliness Comments
As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead
Damage Comments
No
Dealer Service Comments
Slow on confirming delivery date
Overall Comments
Was contacted on the morning and advised ETA of car delivery.
Delivery Communication Comments
Communication with Ling excellent however slow waiting for confirmation of delivery from dealer
Improvements
Delivery process excellent????
Volkswagen Golf Estate
Ambrose Daly
08/09/2020
08/09/2020
10 / 10
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Delivery Communication Comments
Ambrose Daly of Cambridge, who had a new Deep Black VW Golf Estate on 08/09/2020
Overall: 10 / 10
Damage Comments
Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.
Delivery Communication Comments
I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.
Missing Comments
Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate
Ian Beynon
08/09/2020
08/09/2020
10 / 10
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Ian Beynon of Swansea, who had a new Black Skoda Kodiaq Estate on 08/09/2020
Overall: 10 / 10
Mercedes X Class Double Cab Pick-up
Lee Donnelly
07/09/2020
07/09/2020
6 / 10
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Lee Donnelly of Newcastle Upon Tyne , who had a new Chisana White Mercedes X Class Diesel on 07/09/2020
Overall: 6 / 10
Missing Comments
Memory card
Improvements
Not be delayed and still awaiting refund of hire car
Peugeot 3008 Estate
Andy Boyer
07/09/2020
07/09/2020
10 / 10
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Andy Boyer of Bedford, who had a new Sunset Copper Peugeot 3008 Estate on 07/09/2020
Overall: 10 / 10
Skoda Kodiaq Estate
Lina Tanna
04/09/2020
04/09/2020
6 / 10
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Delivery Communication Comments
Lina Tanna of Watford, who had a new Moon White Skoda Kodiaq Estate on 04/09/2020
Overall: 6 / 10
Delivery Communication Comments
Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.
Improvements
Better communications and time keeping
Volkswagen Tiguan Estate
Graham Ross
04/09/2020
04/09/2020
10 / 10
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Graham Ross of Musselburgh, who had a new Urano Grey VW Tiguan Estate on 04/09/2020
Overall: 10 / 10
Delivery Punctuality Comments
Car was delivered at the exact time stated
Overall Punctuality Comments
Car was delivered at the exact time stated
Cleanliness Comments
Car was very clean and driver gave it a wipe down inside before handover
Dealer Service Comments
The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate
18/08/2020
18/08/2020
6 / 10
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of , who had a new Black Skoda Octavia Estate on 18/08/2020
Overall: 6 / 10
Delivery Punctuality Comments
Was delivered at about 5pm
Overall Punctuality Comments
Was delivered at about 5pm
Cleanliness Comments
Traffic dirt and mark on interior ceiling
Dealer Service Comments
N/a at moment
Improvements
Phone call in morning with ETA
Audi A6 Saloon
Batts Batty
02/09/2020
02/09/2020
10 / 10
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Batts Batty of Northampton , who had a new Black Audi A6 Saloon on 02/09/2020
Overall: 10 / 10
Delivery Person Comments
The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????
Delivery Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Overall Punctuality Comments
Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????
Cleanliness Comments
Car very clean, inside and out, even cleaned the interior before leaving ????
Improvements
Brought me chocolate (joke) ????
Hyundai Ioniq
27/08/2020
27/08/2020
8 / 10
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of , who had a new Phantom Black Hyundai Ioniq Hatchback on 27/08/2020
Overall: 8 / 10
Delivery Person Comments
He was good
Overall Comments
Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster
Missing Comments
probably standard but there are no car mats
Kia Niro Estate
Judith Randall
01/09/2020
01/09/2020
8 / 10
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Judith Randall of Southampton, who had a new Ocean Blue Kia Niro Estate on 01/09/2020
Overall: 8 / 10
Cleanliness Comments
Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally
Dealer Service Comments
I didn't really have any contact with the dealer, not even sure who they are :-)
Overall Comments
Very prompt and very courteous driver
Improvements
There were no issues
Hyundai Tucson Estate
Nick Johns
27/08/2020
27/08/2020
10 / 10
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Nick Johns of Bristol, who had a new Phantom Black Hyundai Tucson Estate on 27/08/2020
Overall: 10 / 10
Improvements
I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback
Tracey Bowman
28/08/2020
28/08/2020
10 / 10
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Tracey Bowman of Whitley Bay, Tyne And Wear, who had a new Jet Black Mazda 3 Hatchback on 28/08/2020
Overall: 10 / 10
Delivery Person Comments
Very helpful, wearing COVID safe ppe.
Delivery Punctuality Comments
Arrived as advised.
Overall Punctuality Comments
Arrived as advised.
Cleanliness Comments
Immaculate!
Damage Comments
None
Improvements
Nothing. It was perfect ????????
Hyundai Kona
Phil Boyle
30/07/2020
30/07/2020
6 / 10
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Delivery Communication Comments
Phil Boyle of Gateshead, who had a new Blue Lagoon Hyundai Kona Hatchback on 30/07/2020
Overall: 6 / 10
Delivery Person Comments
Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..
Delivery Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Overall Punctuality Comments
Gary rang when hewas half an hour away and arrived on time.
Cleanliness Comments
Not a mark anywhere on the car.
Dealer Service Comments
I can't really comment as didn't really have any direct contact with the dealer.
Overall Comments
It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.
Delivery Communication Comments
As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.
Improvements
Given a delivery time.
Volvo XC40 Estate
Joanne Mason
24/08/2020
24/08/2020
10 / 10
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Joanne Mason of Loughton, who had a new Black Volvo XC40 Estate on 24/08/2020
Overall: 10 / 10
Audi A1 Sportback
James Rooney
18/08/2020
18/08/2020
8 / 10
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James Rooney of Glasgow, who had a new Arrow grey Audi A1 Sportback on 18/08/2020
Overall: 8 / 10
Ford Puma
Paul McSharry
21/08/2020
21/08/2020
6 / 10
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Delivery Communication Comments
Paul McSharry of London, who had a new Exclusive - Lucid Red, Desert Island Blue and Grey Matter. Ford Puma on 21/08/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person was very friendly and helpful
Delivery Punctuality Comments
Delivery person called and was on time
Overall Punctuality Comments
Delivery person called and was on time
Cleanliness Comments
Car was dirty outside. Required cleaning
Delivery Communication Comments
Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday
Missing Comments
There is a missing trim inside the car.
Improvements
The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf
17/08/2020
17/08/2020
8 / 10
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of , who had a new Black Nissan Leaf Hatchback on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
All good
Overall Comments
Good communication, punctual delivery, friendly driver.
Renault Zoe
Martin Palfrey
20/08/2020
20/08/2020
10 / 10
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Martin Palfrey of Wantage, who had a new Glacier White Renault Zoe Hatchback on 20/08/2020
Overall: 10 / 10
Improvements
I was generally happy with the overall experience.
Nissan Leaf
Dave Holmes
19/08/2020
19/08/2020
10 / 10
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Dave Holmes of Gravesend , who had a new Flame Red Nissan Leaf Hatchback on 19/08/2020
Overall: 10 / 10
Dealer Service Comments
I had no dealings with them so can’t comment
Improvements
These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala
Ros Shaw
17/08/2020
17/08/2020
8 / 10
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Ros Shaw of Edinburgh, who had a new Black Magic Skoda Scala Hatchback on 17/08/2020
Overall: 8 / 10
Improvements
Nothing
Peugeot 3008 Estate
Angus Nicolson
14/08/2020
14/08/2020
10 / 10
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Angus Nicolson of , who had a new Black Peugeot 3008 Estate on 14/08/2020
Overall: 10 / 10
Delivery Person Comments
:-))
Delivery Punctuality Comments
Jean arrived exactly when she said she would.
Overall Punctuality Comments
Jean arrived exactly when she said she would.
Improvements
Very Happy.
Hyundai Kona
Martha Coates
17/08/2020
17/08/2020
8 / 10
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Martha Coates of Southsea, who had a new Tangerine Comet Hyundai Kona Hatchback on 17/08/2020
Overall: 8 / 10
Delivery Person Comments
Very good, clear communication and very friendly.
Delivery Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Punctuality Comments
Had an hour and a half window in which the delivery was made.
Overall Comments
Very good
Improvements
Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar
Karl Florczak
14/08/2020
14/08/2020
8 / 10
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Karl Florczak of Manchester, who had a new Cosmos Blue Renault Kadjar Hatchback on 14/08/2020
Overall: 8 / 10
Delivery Person Comments
Excellent. Even though it was 8am in the morning!
Overall Comments
They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon
Paul Hutchison
06/08/2020
06/08/2020
10 / 10
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Delivery Communication Comments
Paul Hutchison of Heriot, who had a new Brilliant Black Audi A6 Saloon on 06/08/2020
Overall: 10 / 10
Delivery Communication Comments
Very freindly delivery guy - great comms A+
Nissan Leaf
Matt Taylor
24/07/2020
24/07/2020
8 / 10
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Matt Taylor of Heanor, who had a new Gun Metallic Nissan Leaf Hatchback on 24/07/2020
Overall: 8 / 10
Cleanliness Comments
Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior
Door panels
Dealer Service Comments
Did not have any contact with them
Missing Comments
Wheel jack
Improvements
Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback
Pete Reid
10/08/2020
10/08/2020
10 / 10
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Delivery Communication Comments
Pete Reid of ELLESMERE PORT, who had a new Mythos Black Audi A5 Sportback on 10/08/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant and very clean
Delivery Punctuality Comments
Arrived on time
Overall Punctuality Comments
Arrived on time
Cleanliness Comments
Very clean inside and out
Overall Comments
The driver contacted us and advised of the time he would arrive with the car and then arrived on time.
Delivery Communication Comments
Absolutely brilliant kept updated at all stages of the order.
Missing Comments
I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.
Improvements
Nothing
Volkswagen Golf Mk7
Tai Mo
03/08/2020
03/08/2020
8 / 10
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Tai Mo of Lane End, who had a new Grey VW Golf Hatchback Mk7 on 03/08/2020
Overall: 8 / 10
Seat Leon
Jackie Ginger
31/07/2020
31/07/2020
6 / 10
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Jackie Ginger of Dunstable, who had a new Nevada White Seat Leon Hatchback on 31/07/2020
Overall: 6 / 10
Overall Comments
Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!
Improvements
personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan Estate
30/07/2020
30/07/2020
8 / 10
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Delivery Communication Comments
of , who had a new Black VW Tiguan Estate on 30/07/2020
Overall: 8 / 10
Delivery Person Comments
No issues
Delivery Punctuality Comments
Arrived in the timescale given
Overall Punctuality Comments
Arrived in the timescale given
Cleanliness Comments
Clean
Dealer Service Comments
As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others
Overall Comments
Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.
Delivery Communication Comments
Very reposnsive
Improvements
N/A
Peugeot 3008 Estate
Karen Footman
03/08/2020
03/08/2020
6 / 10
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Karen Footman of Warwick, who had a new Pearl White Peugeot 3008 Estate on 03/08/2020
Overall: 6 / 10
Delivery Person Comments
He was very pleasant but uninformative.
Delivery Punctuality Comments
5pm is late
Overall Punctuality Comments
5pm is late
Cleanliness Comments
A bit dusty outside but otherwise clean.
Dealer Service Comments
No comment
Overall Comments
I expected a bit more than, here’s the keys, no I don’t know, no I’m not signing anything, don’t ask me, can I take your photo? smile & bye
Missing Comments
As previously informed
Improvements
Followed the process? I anticipated a bit more than drop & go.
Nissan Leaf
Perry Barlien
27/07/2020
27/07/2020
10 / 10
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Perry Barlien of London, who had a new Silver Nissan Leaf Hatchback on 27/07/2020
Overall: 10 / 10
Delivery Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Overall Punctuality Comments
Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.
Cleanliness Comments
The car was reasonably clean but had not been valeted recently. It looked like it had been sitting under a tree for months. Given the number of pine needles that fell out of boot ... On the plus side the man who delivered the car offered to pay for a clean inside and out of the car as he saw how obviously not clean it was.
Overall Comments
On time and good communication
Improvements
All good
Ford Focus
Ieu Jones
31/07/2020
31/07/2020
10 / 10
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Ieu Jones of Newcastle Emlyn, who had a new Moonshine Silver Ford Focus Hatchback on 31/07/2020
Overall: 10 / 10
Delivery Person Comments
As above didn't get close enough to sniff him not that way inn lined anyway .
Delivery Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Overall Punctuality Comments
They rang me 7.30am that they were half a mile away to check if they could come in
Cleanliness Comments
Very clean
Damage Comments
None
Dealer Service Comments
O
Overall Comments
Very good , a pleasant delivery driver who had plenty of time to explain details
Improvements
Can't think of any , very professional I would say .
Mini Hatch
Lee Anderson
29/07/2020
29/07/2020
8 / 10
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Lee Anderson of Minster, who had a new Melting Silver Mini Hatchback on 29/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Didn’t provide any specified time for delivery
Overall Punctuality Comments
Didn’t provide any specified time for delivery
Dealer Service Comments
How would I know!!?
Overall Comments
Very accommodating, patiently waited whilst I finished a work call that I couldn’t break away from.
Improvements
Specified time slot, even if just to say am or pm would be helpful
Renault Zoe
Mark Bowles
29/07/2020
29/07/2020
10 / 10
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Mark Bowles of Yeovil, who had a new Glacier White Renault Zoe Hatchback on 29/07/2020
Overall: 10 / 10
Skoda Octavia Estate
Frosty Frost
28/07/2020
28/07/2020
8 / 10
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Frosty Frost of Cheltenham, who had a new Race Blue Skoda Octavia Estate on 28/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
i wasnt given a time but it was the correct day. :)
Overall Punctuality Comments
i wasnt given a time but it was the correct day. :)
Improvements
an approximate time of day would be good.
Renault Megane RS
Marko Carter
28/07/2020
28/07/2020
8 / 10
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Marko Carter of Chester, who had a new White Renault Megane RS Hatchback on 28/07/2020
Overall: 8 / 10
Audi TT Coupe
Vicky Conway
27/07/2020
27/07/2020
10 / 10
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Vicky Conway of Barnsley, who had a new White Audi TT Coupe on 27/07/2020
Overall: 10 / 10
Missing Comments
Is the warranty book separate to the user manual? Also I have nit received a servicing book?
Ford Puma
24/07/2020
24/07/2020
6 / 10
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Delivery Communication Comments
of , who had a new Grey Matter Ford Puma on 24/07/2020
Overall: 6 / 10
Delivery Person Comments
Nice bloke..
Delivery Punctuality Comments
Confusion of communicated delivery time window..
Overall Punctuality Comments
Confusion of communicated delivery time window..
Cleanliness Comments
Outside - clean (ish) but looked like it had been washed two weeks earlier and then sat in a compound since then.
Inside - very dusty, with bits, detritus around in the car. Needed a vacuum and wipe down with a damp cloth. Looked straight from the factory with no attempt to clean the interior.
Damage Comments
Apart from number plate, which I've already advised..
Dealer Service Comments
As above, had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Overall Comments
Had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.
Delivery Communication Comments
A misunderstanding about what constitutes 'dinner time'.
Missing Comments
Not seen a 'warranty book', but assuming it's under warranty during the lease I assuming it will be ok.
Improvements
Be clear about expected time of delivery - use UTC time, e.g. 12:30
Clean the car.
Skoda Octavia Estate
Ash Paul
22/07/2020
22/07/2020
8 / 10
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Delivery Communication Comments
Ash Paul of Leeds, who had a new QUARTZ GREY Skoda Octavia Estate on 22/07/2020
Overall: 8 / 10
Delivery Person Comments
he was obviously a smoker but Mario was quite a pleasant chap.
Delivery Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Overall Punctuality Comments
yes, due between 8 and 9 and he arrived at 8.50
Cleanliness Comments
yes it had been valeted and there was a paper floor mat in drivers footwell
Damage Comments
yes a few minor scratches which i have reported.
Overall Comments
I wasnt shown the comments as to the scratches on the delivery driver's phone. he just wrote 'not signed' and submitted them directly.
Delivery Communication Comments
Heard very little from the dealer themselves
Improvements
Driver could have shown me what he had written into his phone before submitting the information.
Honda Civic
Warren Lever
22/07/2020
22/07/2020
8 / 10
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Warren Lever of Sheffield, who had a new Rallye Red Honda Civic Hatchback on 22/07/2020
Overall: 8 / 10
Volvo XC40 Estate
David Begg
24/07/2020
24/07/2020
10 / 10
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Delivery Communication Comments
David Begg of Edinburgh, who had a new Thunder Grey Volvo XC40 Estate on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Nice friendly sensible guy.
Delivery Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Overall Punctuality Comments
Yes, was later than initially advised but he called en route. Not a problem.
Cleanliness Comments
Arrived on a trailer so no delivery miles. Very clean. Steering wheel and gear non were wrapped in plastic.
Dealer Service Comments
Good communication and welcome pack.
Overall Comments
Delivery was smooth and quick.
Delivery Communication Comments
Good comms all round.
Improvements
Nothing. Very good all round.
Renault Kadjar
Jim Hughes
24/07/2020
24/07/2020
10 / 10
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Jim Hughes of Liverpool, who had a new Glacier Renault Kadjar Hatchback on 24/07/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant guy, chatty and informative
Delivery Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Overall Punctuality Comments
Early morning delivery, rang me 30 minutes before arrival
Cleanliness Comments
showroom clean
Overall Comments
Very quick and professional
Mini Hatch
Louise Smith
24/07/2020
24/07/2020
8 / 10
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Louise Smith of Dunstable, who had a new Emerald Grey Mini Hatchback on 24/07/2020
Overall: 8 / 10
Delivery Person Comments
A little grumpy but he'd just driven for 210 miles. He warmed up after a little while...
Overall Comments
I received a text early on the delivery day with an estimated delivery time. The only reason he didn't score a very good is that I had to ask to check over the car.
Improvements
The delivery driver was in a hurry to get back on the road. It was Friday at 1.30pm and he wanted to get back to Exeter asap. Felt quite rushed.
Skoda Octavia Estate
22/07/2020
22/07/2020
10 / 10
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of , who had a new Race Blue Skoda Octavia Estate on 22/07/2020
Overall: 10 / 10
Delivery Person Comments
Didnt get close enough to smell him
Delivery Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Overall Punctuality Comments
Advised between 8-10am, arrived at 08.50am
Cleanliness Comments
Immaculate
Missing Comments
Not sure if warranty/service book's are still issued-all online now?
Improvements
All good, delivered on trailer- had to unload on busy main road as our street too narrow for truck. All done very professionally
Audi A4 Estate
Ross Miller
21/07/2020
21/07/2020
8 / 10
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Delivery Communication Comments
Ross Miller of Cumbernauld, who had a new White Audi A4 Avant on 21/07/2020
Overall: 8 / 10
Delivery Person Comments
He looked hungry
Cleanliness Comments
A wee bit dusty on outside but the Scottish rain sorted that soon after
Overall Comments
Last time round guy eat his lunch driving my new car up from London and dropped his crumbs.
This time received car promptly with 9 miles on clock and no crumbs ;)
Delivery Communication Comments
Got my date which was fine but half expected a courtesy phone call in morning to give rough time so I wasn’t in the toilet !
Missing Comments
No idea how to organise servicing as it’s a maintained contract. It’s a bit away to be worried about it, but I’ll probably just call Stirling Audi when the time comes?
Improvements
Maybe a quick courtesy call?
Volvo XC40 Estate
Jon Stiley
17/07/2020
17/07/2020
6 / 10
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Jon Stiley of Stonehouse, who had a new Thunder Grey Volvo XC40 Estate on 17/07/2020
Overall: 6 / 10
Missing Comments
Navigation not functioning and Volvo On Call service (and attached SIM card) not installed/configured
Kia Rio
Allan Decamps
17/07/2020
17/07/2020
8 / 10
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Allan Decamps of Swadlincote Derbyshire, who had a new Blaze Red Kia Rio Hatchback on 17/07/2020
Overall: 8 / 10
Volkswagen Golf Mk8
Gail Appleyard
17/07/2020
17/07/2020
10 / 10
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Gail Appleyard of Whitley Bay, who had a new Urano VW Golf Hatchback Mk8 on 17/07/2020
Overall: 10 / 10
Seat Ibiza
Matt Brighton
16/07/2020
16/07/2020
6 / 10
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Delivery Communication Comments
Matt Brighton of London, who had a new Magnetic Grey Seat Ibiza Hatchback on 16/07/2020
Overall: 6 / 10
Delivery Person Comments
Friendly chaps, from the same hometown as me.
Delivery Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Overall Punctuality Comments
See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.
Cleanliness Comments
Car was very good, clean. Only splattered bugs from the 100 mile drive from the dealer.
Damage Comments
Car in a good condition - had a full look round and couldn't find any dings, scratches etc.
Overall Comments
Delivery was about 10am which was good so I wasn't waiting around all day however whilst working from home I was on a work call whilst someone started calling me - the guys were already outside my flat complex waiting so It would have been nice to have a rough ETA on the day, or 30 minute warning. But otherwise easy delivery, had time to look at the body of the car and make sure all is ok.
They didn't provide a delivery form but I think that's maybe change in rules with COVID?
Delivery Communication Comments
Good from Ling - however no communication on the day, the drivers turned up with no warning.
Missing Comments
Delivery form / I didn't sign anything - maybe change in COVID rules.
Improvements
Advance warning from drivers.
Volvo XC40 Estate
Amy Jenkins
09/07/2020
09/07/2020
10 / 10
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Amy Jenkins of Southampton, who had a new Metallic Volvo XC40 Estate on 09/07/2020
Overall: 10 / 10
Audi A6 Saloon
Donnie Mcleod
14/07/2020
14/07/2020
8 / 10
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Donnie Mcleod of GLASGOW, who had a new Vesuvius Grey Audi A6 Saloon on 14/07/2020
Overall: 8 / 10
Improvements
Make sure they have my phone number that is active, they had my old one
Skoda Scala
Michael Rowden
13/07/2020
13/07/2020
8 / 10
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Michael Rowden of Reading, who had a new Race Blue Skoda Scala Hatchback on 13/07/2020
Overall: 8 / 10
Missing Comments
Warranty Book
Volvo XC40 Estate
Rachael Mullard
10/07/2020
10/07/2020
10 / 10
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Rachael Mullard of Swindon, who had a new Solid - Black stone Volvo XC40 Estate on 10/07/2020
Overall: 10 / 10
Audi A5 Coupe
Judy Taylor
13/07/2020
13/07/2020
8 / 10
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Judy Taylor of BURHAM, who had a new Navarra Blue Audi A5 Coupe on 13/07/2020
Overall: 8 / 10
Nissan Leaf
Tom Jackson
13/07/2020
13/07/2020
8 / 10
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Delivery Communication Comments
Tom Jackson of Gateshead, who had a new Black Nissan Leaf Hatchback on 13/07/2020
Overall: 8 / 10
Delivery Person Comments
Lovely chap
Cleanliness Comments
About as good as can be expected after driving 200 miles.
Overall Comments
Could be improved with better communication, but generally good.
Delivery Communication Comments
Excellent from Lings, but dealer comms was slow.
Improvements
Better scheduling to make planning easier
Land Rover RR Evoque
Andy Balfour
07/07/2020
07/07/2020
8 / 10
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Andy Balfour of Aberdeen, who had a new White Land Rover Range Rover Evoque on 07/07/2020
Overall: 8 / 10
Cleanliness Comments
Large dirty marks on the roof lining which I didn't notice until we were approx 20 miles away from the dealer and seeing as I was facing a 6 hour drive home I had no time to return. I had to pay for a valet when I got home. I have photos of the marks if required.
Overall Comments
No problems, very friendly and efficient
Ford Puma
Mark Lopez
09/07/2020
09/07/2020
6 / 10
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Delivery Communication Comments
Mark Lopez of Daventry, who had a new Frozen White Ford Puma on 09/07/2020
Overall: 6 / 10
Delivery Person Comments
Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.
Delivery Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Overall Punctuality Comments
There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.
Cleanliness Comments
The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.
Damage Comments
Was raining but other than getting into a room with the right lighting all looked ok and damage free.
Dealer Service Comments
They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.
Overall Comments
The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!
Delivery Communication Comments
I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.
Missing Comments
I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.
Improvements
To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.
Kia XCeed Hatchback
Graeme Clark
10/07/2020
10/07/2020
8 / 10
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Delivery Communication Comments
Graeme Clark of Aberdeenshire , who had a new Copper Stone Kia XCeed Hatchback on 10/07/2020
Overall: 8 / 10
Delivery Person Comments
Polite and helpful
Delivery Punctuality Comments
Arrival earlier than expected but called ahead
Overall Punctuality Comments
Arrival earlier than expected but called ahead
Cleanliness Comments
It was fine. Roads were wet.
Damage Comments
Couldn’t see any damages
Overall Comments
Very good, no issues once date confirmed
Delivery Communication Comments
Kept up to date from Ling and delivery driver called ahead to confirm
Missing Comments
Didn’t sign any paperwork this time. COVID-19?
Improvements
Once date confirmed it was all good
BMW 1 Series
Geoff Robinson
06/07/2020
06/07/2020
8 / 10
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Geoff Robinson of Batley, who had a new White BMW 1 Series Hatchback on 06/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver delayed on route
Overall Punctuality Comments
Driver delayed on route
Overall Comments
Only issue delivered no petrol so showed 24 miles on computer so had to find petrol station straight away would expect least quarter tank
Improvements
More specific on delivery times and some petrol upon delivery
Suzuki Swift
Helen Clarke
07/07/2020
07/07/2020
8 / 10
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Delivery Communication Comments
Helen Clarke of London, who had a new Grey Suzuki Swift Hatchback on 07/07/2020
Overall: 8 / 10
Delivery Person Comments
the guy was an utter delight - really helpful, very patient, lots of good advice, really nice manner.
Delivery Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Overall Punctuality Comments
punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy
Cleanliness Comments
sparkling and brand new
Dealer Service Comments
i don't really know as Ling mediated everything
Overall Comments
Process was ok. The date was changed pretty last minute, and luckily i'm working from home so was able to accommodate this, but had i not been then that would have made like a bit tricky. Texts and emails were sent from the dealership with no explanation.
Delivery Communication Comments
great communication with Ling; poor with the delivering dealership
Improvements
a call or text half an hour before delivery on the day would have been helpful.
Ford Focus
Joe Benyon
08/07/2020
08/07/2020
8 / 10
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Joe Benyon of Wigan, who had a new Agate Black Ford Focus Hatchback on 08/07/2020
Overall: 8 / 10
Fiat 500
Vic Williams
07/07/2020
07/07/2020
8 / 10
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Vic Williams of Herne Bay , who had a new Tech house Grey Fiat 500 Hatchback on 07/07/2020
Overall: 8 / 10
Delivery Punctuality Comments
Early.
Overall Punctuality Comments
Early.
Cleanliness Comments
Exterior was a bit dirty but nothing major.
BMW X3 Estate
Chris Henry
08/07/2020
08/07/2020
10 / 10
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Chris Henry of Bishopton, who had a new Phytonic blue BMW X3 Estate on 08/07/2020
Overall: 10 / 10
Delivery Person Comments
Absolutely great. Lovely person. knowledgeable
Delivery Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Overall Punctuality Comments
called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.
Cleanliness Comments
washed and clean.
Dealer Service Comments
Joe Devlin was very professional.
Overall Comments
Joe was brilliant. No pressure checking the car over and he was very helpful with the controls. Very friendly and explained what we had to do.
Improvements
NOthing
Kia XCeed Hatchback
Scott Stevenson
07/07/2020
07/07/2020
6 / 10
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Scott Stevenson of Glasgow, who had a new Copper Stone Kia XCeed Hatchback on 07/07/2020
Overall: 6 / 10
Delivery Punctuality Comments
No phone call to give estimated arrival time
Overall Punctuality Comments
No phone call to give estimated arrival time
Nissan Leaf
29/06/2020
29/06/2020
10 / 10
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of , who had a new Red Nissan Leaf Hatchback on 29/06/2020
Overall: 10 / 10
Overall Comments
All went well. Good comms from the delivery company in advance of the delivery.
Missing Comments
Only 1 set of keys came with the car
Improvements
Everything went well so there was no room for improvement
Renault Kadjar
Mike Powell
03/07/2020
03/07/2020
8 / 10
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Mike Powell of Tadworth, who had a new Iron Blue Renault Kadjar Hatchback on 03/07/2020
Overall: 8 / 10
Improvements
Nothing. All very efficient
Honda Jazz
Trevor Smallwood
03/07/2020
03/07/2020
8 / 10
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Delivery Communication Comments
Trevor Smallwood of Blaydon On Tyne, who had a new Crystal Black Honda Jazz Hatchback on 03/07/2020
Overall: 8 / 10
Cleanliness Comments
There was a delivery film on the roof and bonnet which I didn't see be because the car was wet. It peeled of easily enough.
Delivery Communication Comments
The delivery driver did not have my mobile number.
Improvements
To ensure the delivery driver has a mobile number to advise the delivery time.
Volkswagen Golf Mk7
Ade Moody
30/06/2020
30/06/2020
8 / 10
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Ade Moody of Windsor, who had a new Black VW Golf Hatchback Mk7 on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant
Delivery Punctuality Comments
Said around 4pm and delivered then
Overall Punctuality Comments
Said around 4pm and delivered then
Cleanliness Comments
Immaculate
Damage Comments
None
Dealer Service Comments
All fine
Overall Comments
Good the delivery guy washed the car before deivery
Missing Comments
No wheel nut
Improvements
Supplied wheel nut
Honda CR-V Estate
Joe Bailey
01/07/2020
01/07/2020
10 / 10
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Joe Bailey of Kingston Upon Thames, who had a new Gun Metal Honda CR-V Estate on 01/07/2020
Overall: 10 / 10
Improvements
Sorry to be feeble... but no criticisms. The whole process has been very good indeed theoughout an exceptionally difficult period for us all. This is my 4th car from you all accomplished to a high standard. Well done indeed.
Volvo XC40 Estate
Pete Bone
29/06/2020
29/06/2020
8 / 10
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Pete Bone of Bath, who had a new Onyx Black Volvo XC40 Estate on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Good communication - called an hour before they were arriving; pleasant chaps; cleaned car with anti-septic wipes. Car was a bit dirty from the journey down but no big issue - it had been raining
Missing Comments
The Volvo On Call subscription is saying it's run out - I understood it would come as standard on the car and run out after 3 years? Can I have the contact details of the dealer who supplied the car so I can contact them please.
Mini Hatch
Colin Evans
29/06/2020
29/06/2020
8 / 10
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Delivery Communication Comments
Colin Evans of Lincoln, who had a new Solaris Orange Mini Hatchback on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and helpful
Overall Comments
Great delivery just didnt know it was coming until we got the phonecall on the morning of delivery.
Delivery Communication Comments
Did not know delivery was happening
Improvements
Made aware delivery was happening
Skoda Superb Estate
Neil Percival
30/06/2020
30/06/2020
8 / 10
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Delivery Communication Comments
Neil Percival of Orpington, who had a new Energy Blue Skoda Superb Estate on 30/06/2020
Overall: 8 / 10
Delivery Person Comments
Very pleasant, took lots of pictures of the car. Seemed quietly efficient.
Delivery Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Overall Punctuality Comments
not sure as I didn't know what time he was mean't to deliver the car.
Dealer Service Comments
Delivered on the day they said they would.
Overall Comments
Letting me know when it would be arriving would be good. Even if it was only morning or afternoon.
Delivery Communication Comments
Very good with yourself. no contact with dealer
Improvements
Give some idea of when the car was going to arrive.
Renault Kadjar
John Quinnell
30/06/2020
30/06/2020
10 / 10
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John Quinnell of Holt, who had a new Flame Red Renault Kadjar Hatchback on 30/06/2020
Overall: 10 / 10
Delivery Person Comments
Very nice attitude, and body odour-free
Delivery Punctuality Comments
The car was delivered right on time
Overall Punctuality Comments
The car was delivered right on time
Cleanliness Comments
The car had been washed just before delivery so it was virtually spotless
Overall Comments
Excellent. Delivery driver was very friendly and helpful.
Improvements
Nothing could have been improved. It was perfect from start to finish
Citroen C3
Hayley Hopkins
29/06/2020
29/06/2020
8 / 10
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Hayley Hopkins of Northampton, who had a new Platinum Grey Citroen C3 Hatchback on 29/06/2020
Overall: 8 / 10
Delivery Person Comments
He seemed a little be impatient when I was checking the car over, didn’t say anything just looked keen for me to hurry up
Delivery Punctuality Comments
He called an hour before to give a heads up he was on his way
Overall Punctuality Comments
He called an hour before to give a heads up he was on his way
Cleanliness Comments
The car had some muck inside the door seals, and the whole car had a layer of dust over it
Damage Comments
There appears to be no damage to the car but the back number plate has a flaw through the middle of it (a lighter vertical line) it’s not damaged though
Improvements
A rough delivery slot would of helped, even if it was just morning or afternoon
Citroen C3
Dean Llewellyn
27/06/2020
27/06/2020
8 / 10
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Dean Llewellyn of Ludlow, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Colin Duffy
23/06/2020
23/06/2020
8 / 10
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Colin Duffy of Saltcoats, who had a new metallic VW Golf Hatchback Mk7 on 23/06/2020
Overall: 8 / 10
Improvements
Nothing
Volvo XC40 Estate
Craig Adley
23/06/2020
23/06/2020
6 / 10
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Craig Adley of Halifax, who had a new Glacier Silver Volvo XC40 Estate on 23/06/2020
Overall: 6 / 10
Delivery Person Comments
Good with no issues.
Delivery Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Overall Punctuality Comments
The delivery was delayed by a day and then was delivered later than expected on the following day
Cleanliness Comments
Very good with no issues
Overall Comments
I was expecting delivery of the car on the 22nd June, however, I got a call from the dealer asking if the car could be delivered the following day. I agreed and they confirmed it would be delivered around lunchtime. I still had not heard anything by 3pm on the 23rd June so I rang the dealer and they said it would be with me by 5pm. The car was delivered at approx 5:45pm. I would have appreciated a call on the 23rd just to advise me what was happening with an approximate time, so I didn't have to chase up.
Improvements
I think the only improvement was for the dealer to call me with an update on the agreed delivery day (23rd June), instead of me having to chase.
Mazda CX-5 Estate
Graeme Clark
22/06/2020
22/06/2020
8 / 10
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Delivery Communication Comments
Graeme Clark of Aberdeenshire , who had a new Arctic white Mazda CX-5 Estate on 22/06/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver contacted me a couple of days before hand and was bang on time with delivery
Delivery Punctuality Comments
On time, maybe a little early
Overall Punctuality Comments
On time, maybe a little early
Cleanliness Comments
Nothing really of note
Damage Comments
Outside of car was a little dirty but weather was raining
Dealer Service Comments
After being told car was at the dealer, couldn’t have been delivered much faster.
Overall Comments
Once paperwork done, delivery was arranged and delivered quickly
Delivery Communication Comments
Always quick replies from yourself. Delivery driver was good, phoned me, text me arrival time to confirm and was polite and helpful when he delivered the car. Not contact with dealer. Not heard anything from finance company yet.
Missing Comments
Nothing missing I think, no car mats but that seems to be the norm. Would be a nice touch to have correct mats with the car but there’s always Google
Improvements
Not much, hopefully all as quick and efficient.
Nissan Leaf
19/06/2020
19/06/2020
10 / 10
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Delivery Communication Comments
of , who had a new Black Nissan Leaf Hatchback on 19/06/2020
Overall: 10 / 10
Delivery Person Comments
Nice guy, showed us how to use the car as we’d never had an electric before
Delivery Punctuality Comments
Arrived 10 mins before time
Overall Punctuality Comments
Arrived 10 mins before time
Cleanliness Comments
Immaculate came with plastic seat covers and steering wheel cover - driver wiped car down for Covid 19
Damage Comments
None
Overall Comments
Delivery driver rang day before and gave time for delivery, checked all details were correct - arrived early
Delivery Communication Comments
Excellent all the way through
Improvements
Nothing really
Volkswagen Golf Mk7
Ronan Milne
19/06/2020
19/06/2020
8 / 10
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Ronan Milne of Inverkeithing, who had a new Lapiz Blue VW Golf Hatchback Mk7 on 19/06/2020
Overall: 8 / 10
Missing Comments
No service book, apparently that’s not a thing now according to the delivery driver. I need to contact a dealer the check as I am not sure if that’s true.
Volkswagen Golf Mk8
Laura Monks
17/06/2020
17/06/2020
8 / 10
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Laura Monks of London, who had a new Black VW Golf Hatchback Mk8 on 17/06/2020
Overall: 8 / 10
Improvements
Nothing really! Super happy with my car and thank you!
Skoda Superb
Russell Morgan
17/06/2020
17/06/2020
8 / 10
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Russell Morgan of Wirksworth, who had a new Quartz Grey Skoda Superb Hatchback on 17/06/2020
Overall: 8 / 10
Dealer Service Comments
Maybe less stickers on the car advertising themselves
Nissan Leaf
15/06/2020
15/06/2020
8 / 10
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of , who had a new Flame Red Nissan Leaf Hatchback on 15/06/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant chatty fellow with useful advice.
Cleanliness Comments
Bit mucky on inner doors, but was explained it couldn't be valeted.
Damage Comments
Minor aesthetic imperfection to the near side rear passenger window rubber as noted on delivery doc.
Dealer Service Comments
Remember they kept getting my phone number wrong!
Overall Comments
Provisional mark I'll let you know within 14 days if it came with Covona 19 as I'll change to very poor.
Missing Comments
Not sure about the delivery form
Improvements
Airdropped it by drone. Flowers for the wife. Ribbons on the bonnet. A free cat. Complimentary petrol for nostalgia.
Audi A4 Estate
Steph Martin
17/06/2020
17/06/2020
10 / 10
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Steph Martin of Lambourn, who had a new White Audi A4 Avant on 17/06/2020
Overall: 10 / 10
Cleanliness Comments
Driver wiped steering wheel, gear knob and handles with disinfectant.
Overall Comments
Driver called me around 45min before delivery and was very professional and courteous.
Volvo S90 Saloon
Gary Stanley
16/06/2020
16/06/2020
10 / 10
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Gary Stanley of Sittingbourne, who had a new Mussel Blue Volvo S90 Saloon on 16/06/2020
Overall: 10 / 10
Mercedes A Class
Pete Hudson
15/06/2020
15/06/2020
10 / 10
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Pete Hudson of Shrewsbury, who had a new Designo Patagonia Red Mercedes A Class Hatchback on 15/06/2020
Overall: 10 / 10
Delivery Person Comments
nice chap
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Spotless
Overall Comments
All went smoothly
Mercedes GLC Estate
Joanna Sulaiman
15/06/2020
15/06/2020
8 / 10
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Joanna Sulaiman of London, who had a new Brilliant Blue Mercedes GLC Estate on 15/06/2020
Overall: 8 / 10
Skoda Kamiq Hatchback
David Black
16/06/2020
16/06/2020
10 / 10
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David Black of Great Missenden, who had a new Race Blue Skoda Kamiq Hatchback on 16/06/2020
Overall: 10 / 10
Dealer Service Comments
have had no contact with supplying dealer
Improvements
nothing
Kia XCeed Hatchback
Simon McDermott
15/06/2020
15/06/2020
8 / 10
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Delivery Communication Comments
Simon McDermott of Middlesbrough, who had a new Lunar Silver Kia XCeed Hatchback on 15/06/2020
Overall: 8 / 10
Damage Comments
Unfortunately there is a scratch on a piece of silver trim at the front of the vehicle, I didn't notice this prior to the delivery driver leaving however. It's about an inch and a half long.
Delivery Communication Comments
Very good
Missing Comments
The manual I received with the xceed of for the ceed model. I've contacted kia solihull and they said they issue xceed with ceed manual, is this right?
Improvements
Was ok
Volkswagen Tiguan Estate
Stu Emms
11/06/2020
11/06/2020
10 / 10
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Stu Emms of Wotton Under Edge, who had a new Atlantic Blue VW Tiguan Estate on 11/06/2020
Overall: 10 / 10
Delivery Person Comments
See comments above - spot on
Delivery Punctuality Comments
Phoned when he was 30mins away
Overall Punctuality Comments
Phoned when he was 30mins away
Overall Comments
NIce chap, showed me his 'negative' COVID test certifiate and had already helpfully phoned ahead to let me know when he would be arriving; he had already uploaded the sat nav and radio updates via a CD from VW which saved me some time
Missing Comments
Only noticed this morning that the: service record booklet was not in the VW wallet
Improvements
Nothing
Skoda Octavia Estate
Matt Nelmes
10/06/2020
10/06/2020
10 / 10
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Matt Nelmes of Gloucester , who had a new Energy Blue Skoda Octavia Estate on 10/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Overall Punctuality Comments
Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement
Dealer Service Comments
No contact with except delivery driver
Ford Puma
Richard Boreham
08/06/2020
08/06/2020
6 / 10
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Delivery Communication Comments
Richard Boreham of Fleet, who had a new Desert island blue Ford Puma on 08/06/2020
Overall: 6 / 10
Delivery Person Comments
No probs.
Delivery Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Overall Punctuality Comments
I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.
Cleanliness Comments
Fine and clean inside. Outside was also clean and only evidence was of a typical drive from Leamington Spa to Fleet (a few small bugs on front paint). So no issue.
Dealer Service Comments
Difficult to comment. I didn't have any communication with the dealer direct.
Overall Comments
No probs and straightforward. Driver called himself a cab and departed once we had done the docs.
Delivery Communication Comments
Well informed.
Missing Comments
Not yet anyway!
Improvements
Just the advanced delivery eta as noted above.
Volvo XC40 Estate
Neil Chipchase
05/06/2020
05/06/2020
10 / 10
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Neil Chipchase of Batley, who had a new Glacier Silver Volvo XC40 Estate on 05/06/2020
Overall: 10 / 10
Delivery Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Overall Punctuality Comments
Contacted day before to confirm arrival time. Following day the car arrived at the stated time.
Improvements
Nothing at all, perfect.
BMW i3
02/06/2020
02/06/2020
8 / 10
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of , who had a new White BMW i3 Hatchback on 02/06/2020
Overall: 8 / 10
Cleanliness Comments
There were a couple of marks on the drivers door but these have since cleaned off.
Nissan Qashqai
Nicky Compton
29/05/2020
29/05/2020
10 / 10
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Nicky Compton of Southsea, who had a new Flame Red Nissan Qashqai Hatchback on 29/05/2020
Overall: 10 / 10
Delivery Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Overall Punctuality Comments
rang 2 hours before to give an estimated time of delivery
Nissan Qashqai
Pete Archbold
29/05/2020
29/05/2020
10 / 10
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Pete Archbold of Bucks, who had a new Flame Red Nissan Qashqai Hatchback on 29/05/2020
Overall: 10 / 10
Citroen C3
Kathryn Sykes
20/05/2020
20/05/2020
8 / 10
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Kathryn Sykes of Sheffield, who had a new Platinum Citroen C3 Hatchback on 20/05/2020
Overall: 8 / 10
Delivery Punctuality Comments
Rang approximately an hour before delivery
Overall Punctuality Comments
Rang approximately an hour before delivery
Cleanliness Comments
Exterior very dusty so hard to check. Said local carwash was out of order when he arrived.
Missing Comments
Handbook after delivery was completed.
No delivery form - done electronically not asked sign (expect this was due to covid-19)
Nissan Qashqai
Junie Baxter
13/05/2020
13/05/2020
4 / 10
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Junie Baxter of BIRMINGHAM, who had a new Black Nissan Qashqai Hatchback on 13/05/2020
Overall: 4 / 10
Cleanliness Comments
Car was untidy on the drver side and passenger side.
Improvements
Car presentable and clean
Citroen C3
Stanley Bell
20/05/2020
20/05/2020
10 / 10
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Stanley Bell of York, who had a new Black Citroen C3 Hatchback on 20/05/2020
Overall: 10 / 10
Cleanliness Comments
he went through the carwash before delivering it
Missing Comments
did not sign for car, due to corona, but agreed that he filled my details in
Honda Civic
15/05/2020
15/05/2020
8 / 10
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of , who had a new Sonic Grey Honda Civic Hatchback on 15/05/2020
Overall: 8 / 10
Damage Comments
There was a tyre warning message on the dashboard which was noted. I set all the tyres to correct pressure and all is fine now. There is also a small scratch on the front drivers door but unfortunately i did not see this when it was delivered.
Dealer Service Comments
no paperwork otherwise great
Missing Comments
I was told id receive a delivery report later that day but as yet nothing has arrived.
Nissan Qashqai
Angie Walker
04/05/2020
04/05/2020
? / 10
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Nissan Qashqai
Ian Reid
01/05/2020
01/05/2020
10 / 10
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Delivery Communication Comments
Ian Reid of Dumfries, who had a new Gun Metallic Nissan Qashqai Hatchback on 01/05/2020
Overall: 10 / 10
Delivery Person Comments
Courteous and understanding
Delivery Punctuality Comments
On time
Overall Punctuality Comments
On time
Cleanliness Comments
Was washed. Only comment would be an option shoul be provided to add car mats to price, so that when delivered then any loose dirt would be collected
Dealer Service Comments
Very good
Overall Comments
Good Comms and on time
Delivery Communication Comments
Excellent both parties
Improvements
Nothing
Volvo XC40 Estate
Colin Morrison
17/03/2020
17/03/2020
8 / 10
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Colin Morrison of Biggleswade, who had a new Fusion Red Volvo XC40 Estate on 17/03/2020
Overall: 8 / 10
Improvements
All was fine.
Audi Q5 Estate
Adrian Furminger
31/01/2020
31/01/2020
6 / 10
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Delivery Communication Comments
Adrian Furminger of Longfield, who had a new Glacier white metallic Audi Q5 Estate on 31/01/2020
Overall: 6 / 10
Delivery Punctuality Comments
Yes but weeks late
Overall Punctuality Comments
Yes but weeks late
Cleanliness Comments
Expected condition due to having been driven down
Dealer Service Comments
Worst level of service I have experienced in 40 years of buying/leasing new cars
Overall Comments
When they eventually made the delivery they managed to deliver it to the right place at the right time. Almost a miricle based on their prior performance
Delivery Communication Comments
You guys were good, just let down by incompetent dealer
Ford Focus
Chris Parker
06/03/2020
06/03/2020
10 / 10
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Chris Parker of Derby, who had a new Desert Island Blue Ford Focus Hatchback on 06/03/2020
Overall: 10 / 10
BMW 4 Series Gran Coupe
Kel Solanki
26/03/2020
26/03/2020
10 / 10
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Kel Solanki of Romford, who had a new Alpine White BMW 4 Series Gran Coupe on 26/03/2020
Overall: 10 / 10
Audi A6 Saloon
Rob Plaister
25/03/2020
25/03/2020
10 / 10
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Rob Plaister of Solihull, who had a new Brilliant Black Audi A6 Saloon on 25/03/2020
Overall: 10 / 10
Nissan Qashqai
Zoe Newman
23/03/2020
23/03/2020
10 / 10
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Zoe Newman of Loughton, who had a new Flame Red Nissan Qashqai Hatchback on 23/03/2020
Overall: 10 / 10
Improvements
Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon
Ola Ogunboye
06/03/2020
06/03/2020
6 / 10
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Ola Ogunboye of Welwyn Garden City , who had a new Black Land Rover Discovery Sport on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
friendly and professional
Cleanliness Comments
the outside was not properly valeted.
Overall Comments
the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.
Improvements
none.
Skoda Karoq Estate
Ken Smith
23/03/2020
23/03/2020
8 / 10
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Ken Smith of Leicester, who had a new Moon White Skoda Karoq Estate on 23/03/2020
Overall: 8 / 10
Damage Comments
Haven’t noticed any
Missing Comments
Service book and warranty information book
Improvements
Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma
Chrissy Bradley
23/03/2020
23/03/2020
8 / 10
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Chrissy Bradley of Chester Le Street, who had a new Agate Black Ford Puma on 23/03/2020
Overall: 8 / 10
Improvements
smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai
Marc Murray
23/03/2020
23/03/2020
8 / 10
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Marc Murray of Blyth, who had a new Vivid blue Nissan Qashqai Hatchback on 23/03/2020
Overall: 8 / 10
Delivery Person Comments
Little reluctant to add one of the issues to the delivery note
Damage Comments
Noted on delivery sheet and pictures taken.
Missing Comments
Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class
Sabrina Dawe
19/03/2020
19/03/2020
8 / 10
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Delivery Communication Comments
Sabrina Dawe of Enfield, who had a new Jupiter red Mercedes GLA Class Hatchback on 19/03/2020
Overall: 8 / 10
Delivery Person Comments
Delivery driver was very nice , polite and helpful
Delivery Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Overall Punctuality Comments
Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery
Dealer Service Comments
the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice
Overall Comments
My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery
Delivery Communication Comments
Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross
Martin Polley
19/03/2020
19/03/2020
8 / 10
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Martin Polley of Abergavenny, who had a new Polar white Citroen C5 Aircross Hatchback on 19/03/2020
Overall: 8 / 10
Missing Comments
Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)
Improvements
You guys were great. No complaints :)
Volkswagen Polo
Sion Smith
18/03/2020
18/03/2020
10 / 10
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Sion Smith of Chester, who had a new Flash Red VW Polo Hatchback on 18/03/2020
Overall: 10 / 10
Cleanliness Comments
Car is spotless.
Dealer Service Comments
Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur
Wendy Jones
18/03/2020
18/03/2020
10 / 10
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Wendy Jones of Kent, who had a new Arctic Renault Captur Hatchback on 18/03/2020
Overall: 10 / 10
Delivery Person Comments
Happy chap
Delivery Punctuality Comments
8.am great time
Overall Punctuality Comments
8.am great time
Damage Comments
All good
Overall Comments
Quick and easy
Peugeot 208
Ell Weight
18/03/2020
18/03/2020
8 / 10
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Delivery Communication Comments
Ell Weight of Stanford-le-hope, who had a new Nimbus Grey Peugeot 208 Hatchback on 18/03/2020
Overall: 8 / 10
Delivery Person Comments
No body odour (yay!)
Cleanliness Comments
A few dirt marks but that’s to be expected.
Overall Comments
The delivery man was very friendly and encouraged me to check the car thoroughly.
Delivery Communication Comments
Great communication, especially with me asking lots of questions
Missing Comments
Nothing missing
Improvements
Nothing. All went smoothly and on time. Thanks!
Citroen C3
Gary Norris
16/03/2020
16/03/2020
10 / 10
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Gary Norris of Forest Row, who had a new PERLA NERA BLACK Citroen C3 Hatchback on 16/03/2020
Overall: 10 / 10
Kia Sportage Estate
Melissa Robinson
12/03/2020
12/03/2020
8 / 10
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Melissa Robinson of , who had a new Gun metal Kia Sportage Estate on 12/03/2020
Overall: 8 / 10
Missing Comments
340
Improvements
Nothing ????
Honda Civic
Suzanne Curran
16/03/2020
16/03/2020
10 / 10
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Delivery Communication Comments
Suzanne Curran of St. Albans, who had a new Rallye Red Honda Civic Hatchback on 16/03/2020
Overall: 10 / 10
Delivery Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Punctuality Comments
He even arrived slightly early but did phone me to warn me of this.
Overall Comments
The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!
Delivery Communication Comments
Amazing communication from start to finish!!!!
Improvements
Nothing!
Audi A5 Coupe
Evs Evans
13/03/2020
13/03/2020
8 / 10
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Evs Evans of Hove, who had a new Daytona Grey Audi A5 Coupe on 13/03/2020
Overall: 8 / 10
BMW 2 Series Coupe
Peter Lin
13/03/2020
13/03/2020
8 / 10
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Peter Lin of Malmesbury, who had a new Estoril Blue BMW 2 Series Coupe on 13/03/2020
Overall: 8 / 10
Land Rover RR Evoque
Mehdi Saadian
13/03/2020
13/03/2020
8 / 10
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Mehdi Saadian of London, who had a new Fuji White Land Rover Range Rover Evoque on 13/03/2020
Overall: 8 / 10
Delivery Person Comments
Very professional attitude
Delivery Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Overall Punctuality Comments
Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.
Damage Comments
Thank goodness
Improvements
more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai
Julian Davies
12/03/2020
12/03/2020
10 / 10
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Delivery Communication Comments
Julian Davies of Livingston, who had a new Gun Metallic Nissan Qashqai Hatchback on 12/03/2020
Overall: 10 / 10
Delivery Person Comments
Very nice guy
Delivery Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Overall Punctuality Comments
I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time
Cleanliness Comments
It was a snowy day so the delivery guy took the car to the car wash before delivery
Damage Comments
None
Overall Comments
I knew at all times what was going on and what to expect
Delivery Communication Comments
Great communication from both you and the dealer
Improvements
Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe
Lee Howarth
13/03/2020
13/03/2020
10 / 10
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Lee Howarth of Chesterfield, who had a new White BMW 4 Series Gran Coupe on 13/03/2020
Overall: 10 / 10
Delivery Person Comments
The driver called when on the way with en tea which was helpful.
Delivery Punctuality Comments
No issues arrived when agreed.
Overall Punctuality Comments
No issues arrived when agreed.
Overall Comments
I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.
Improvements
No issues.
Audi TT Coupe
Brendan Dawes
11/03/2020
11/03/2020
8 / 10
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Delivery Communication Comments
Brendan Dawes of Southport, who had a new Nano Grey Audi TT Coupe on 11/03/2020
Overall: 8 / 10
Delivery Person Comments
As above
Delivery Punctuality Comments
Called to say he was half hour away
Overall Punctuality Comments
Called to say he was half hour away
Overall Comments
Very nice, courteous lad.
Delivery Communication Comments
Perfect.
Missing Comments
Should there be a V5 — I’m guessing no as this is a lease car.
Improvements
Nothing. Very happy.
Skoda Scala
David Burke
09/03/2020
09/03/2020
10 / 10
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David Burke of Bexley/Kent, who had a new Energy Blue Skoda Scala Hatchback on 09/03/2020
Overall: 10 / 10
Skoda Kodiaq Estate
Uncle Albert Downs
09/03/2020
09/03/2020
8 / 10
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Delivery Communication Comments
Uncle Albert Downs of Wimborne, who had a new Quartz Grey Skoda Kodiaq Estate on 09/03/2020
Overall: 8 / 10
Delivery Person Comments
Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.
Delivery Punctuality Comments
Arrived within 15 mins of stated time.
Overall Punctuality Comments
Arrived within 15 mins of stated time.
Cleanliness Comments
Car had been washed just prior to delivery so very clean.
Damage Comments
Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.
Dealer Service Comments
Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say
Overall Comments
Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.
Delivery Communication Comments
I've been kept informed of delivery status at all times
Missing Comments
Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats
Improvements
All good no complaints.
Renault Captur
Colin Wright
28/02/2020
28/02/2020
10 / 10
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Colin Wright of Halling, who had a new Ocean Blue Renault Captur Hatchback on 28/02/2020
Overall: 10 / 10
Mercedes E Class Coupe
Sue Duffin
06/03/2020
06/03/2020
8 / 10
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Sue Duffin of Ormskirk , who had a new Rubellite Red Mercedes E Class Coupe on 06/03/2020
Overall: 8 / 10
Cleanliness Comments
had power washed but dirty still as could not use brush
Dealer Service Comments
No contact
Improvements
Nothing everything fine
Seat Ateca Estate
Andy Turnley
06/03/2020
06/03/2020
6 / 10
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Andy Turnley of Long Marston, who had a new Rhodium Grey Seat Ateca Estate on 06/03/2020
Overall: 6 / 10
Delivery Person Comments
The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.
Delivery Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Overall Punctuality Comments
Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30
Cleanliness Comments
Fingerprints on dashboard/instrumentation
Dealer Service Comments
Can't really score this because I have had no communication with dealer
Overall Comments
Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.
Missing Comments
Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'
Improvements
An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR
Hugh Stuart-Buttle
06/03/2020
06/03/2020
10 / 10
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Hugh Stuart-Buttle of Macclesfield, who had a new Pure white Toyota C-HR Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla
Jonquil Hinson
06/03/2020
06/03/2020
10 / 10
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Jonquil Hinson of Newcastle, who had a new Pure White Toyota Corolla Hatchback on 06/03/2020
Overall: 10 / 10
Missing Comments
I just signed his phone so didn't receive a delivery form (at least, I can't see one).
Improvements
Nothing I can think of!
Land Rover RR Sport Estate
Ayodeji Adeyeye
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Ayodeji Adeyeye of Salford, who had a new Narvik Black Land Rover Range Rover Sport on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Very good
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Cleanliness Comments
Very good
Damage Comments
No
Overall Comments
Very good
Delivery Communication Comments
Very good
Hyundai Tucson Estate
Rod Smith
05/03/2020
05/03/2020
8 / 10
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Rod Smith of Horsted Keynes, who had a new Micron Grey Hyundai Tucson Estate on 05/03/2020
Overall: 8 / 10
Improvements
Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc
Bev Leese
04/03/2020
04/03/2020
10 / 10
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Bev Leese of Doncaster , who had a new Urano Grey VW T-Roc Hatchback on 04/03/2020
Overall: 10 / 10
Delivery Person Comments
He was fantastic :-)
Delivery Punctuality Comments
Excellent
Overall Punctuality Comments
Excellent
Overall Comments
Very goid
Improvements
Had a timescale before the day
Mercedes E Class Saloon
Chris Davis
02/03/2020
02/03/2020
6 / 10
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Delivery Communication Comments
Chris Davis of Worcester, who had a new Selinite Grey Mercedes E Class Saloon on 02/03/2020
Overall: 6 / 10
Dealer Service Comments
Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).
Delivery Communication Comments
I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).
Improvements
Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate
Paul Coggins
04/03/2020
04/03/2020
8 / 10
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Delivery Communication Comments
Paul Coggins of SHEFFIELD, who had a new Quartz grey Skoda Kodiaq Estate on 04/03/2020
Overall: 8 / 10
Delivery Person Comments
Nice guy
Delivery Punctuality Comments
Came as he said he would
Overall Punctuality Comments
Came as he said he would
Cleanliness Comments
A bit of dirt from transport but not surprised given where came from
Overall Comments
Phoned well in advance and went through basic controls
Delivery Communication Comments
9
Citroen C3
Sue Roberts
04/03/2020
04/03/2020
8 / 10
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Sue Roberts of Deal, who had a new Nera Black Citroen C3 Hatchback on 04/03/2020
Overall: 8 / 10
Overall Comments
Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)
Improvements
coffee, cake, balloons....lol
Mercedes A Class
Helen Skea
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Helen Skea of Newcastle Upon Tyne, who had a new Polar white Mercedes A Class Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Pleasant demeanor, no noticeable body odour.
Delivery Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Overall Punctuality Comments
Was called approx one hour before delivery to let me know the eagle would be dropped
Dealer Service Comments
It was all fine.
Overall Comments
It was a smooth transaction.
Delivery Communication Comments
All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.
Improvements
I can't think of anything.
Seat Ibiza
Nick KLUGE
03/03/2020
03/03/2020
10 / 10
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Delivery Communication Comments
Nick KLUGE of CLACTON ON SEA, who had a new White Seat Ibiza Hatchback on 03/03/2020
Overall: 10 / 10
Delivery Person Comments
Cheerful and business like
Delivery Punctuality Comments
Much earlier than expected..whuch was fine
Overall Punctuality Comments
Much earlier than expected..whuch was fine
Cleanliness Comments
No issues presented well
Damage Comments
No damage
Dealer Service Comments
Not had any communication ...apart from little niggles about possible missing stuff all seems fine .
Overall Comments
Quick, easy and efficient
Delivery Communication Comments
Phoned ahead and gave me eta
Missing Comments
I think the delivery form may be emailed .
No Maintainance warranty book and nut for alloys
Improvements
Nothing , it was very good .
Seat Arona
Jase Slater
03/03/2020
03/03/2020
8 / 10
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Jase Slater of Brockley, who had a new Black Seat Arona Hatchback on 03/03/2020
Overall: 8 / 10
Nissan Leaf
Karen Barrie
28/02/2020
28/02/2020
6 / 10
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Karen Barrie of Glasgow, who had a new Arctic white Nissan Leaf Hatchback on 28/02/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap, but in a rush to get signature and leave
Delivery Punctuality Comments
Delivered early PM instead of AM
Overall Punctuality Comments
Delivered early PM instead of AM
Cleanliness Comments
Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai
Matt Heywood
28/02/2020
28/02/2020
8 / 10
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Matt Heywood of Manchester, who had a new Gun Met Nissan Qashqai Hatchback on 28/02/2020
Overall: 8 / 10
Audi A6 Saloon
Rich Mason
26/02/2020
26/02/2020
8 / 10
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Rich Mason of Burton On Trent, who had a new Daytona Grey Audi A6 Saloon on 26/02/2020
Overall: 8 / 10
Overall Comments
kept informed and on time
Improvements
maybe an AM or PM option?
Audi A5 Convertible
Bruce Collier
25/02/2020
25/02/2020
10 / 10
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Bruce Collier of Bicester, who had a new Mythos black Audi A5 Cabriolet on 25/02/2020
Overall: 10 / 10
Delivery Person Comments
Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time
Delivery Punctuality Comments
Bang on time
Overall Punctuality Comments
Bang on time
Cleanliness Comments
Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant
Damage Comments
Tried to find some, but none
Dealer Service Comments
Vehicle from Swindon Audi, no direct contact
Overall Comments
Vehicle on low loader
Missing Comments
Asked what should be there and shown, sounded like all there
Improvements
Nothing
Nissan Leaf
Ian Oakes
24/02/2020
24/02/2020
8 / 10
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Ian Oakes of Reading, who had a new Blade silver Nissan Leaf Hatchback on 24/02/2020
Overall: 8 / 10
Delivery Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Overall Punctuality Comments
Later than originally communicated but did phone advise timing early in the morning
Dealer Service Comments
Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.
Overall Comments
Delivery later than originally indicated but they did phone early in day to advise rough delivery time
Improvements
A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross
Don Murphy
20/02/2020
20/02/2020
8 / 10
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Don Murphy of CHESHIRE, who had a new Non metallic - white Citroen C5 Aircross Hatchback on 20/02/2020
Overall: 8 / 10
Dealer Service Comments
THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL.
JUST A THOUGHT...
Improvements
DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch
Gaelen Doherty
24/01/2020
24/01/2020
8 / 10
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Delivery Communication Comments
Gaelen Doherty of Glasgow, who had a new Enigmatic Black Mini Hatchback on 24/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Overall Punctuality Comments
We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.
Cleanliness Comments
The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.
Dealer Service Comments
I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.
Delivery Communication Comments
Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).
Missing Comments
There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.
Improvements
No, happy with everything so far :O)
Skoda Octavia
Richard Rock
18/02/2020
18/02/2020
10 / 10
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Richard Rock of Eastleigh, who had a new Brilliant Silver Skoda Octavia Hatchback on 18/02/2020
Overall: 10 / 10
Volkswagen Tiguan Estate
Marie Van Vuuren
12/02/2020
12/02/2020
10 / 10
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Marie Van Vuuren of Harefield, who had a new Urano grey VW Tiguan Estate on 12/02/2020
Overall: 10 / 10
Nissan Micra
Justine Davies
14/02/2020
14/02/2020
8 / 10
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Justine Davies of Nottingham, who had a new Echo Grey Nissan Micra Hatchback on 14/02/2020
Overall: 8 / 10
Delivery Person Comments
The delivery person was friendly and polite. Loved the car!
Dealer Service Comments
I have not heard from Arval yet.
Overall Comments
Delivery was excellent. I received and email in the morning giving me a time and he was on time.
Improvements
I do not think anything could be better to be honest.
Skoda Kodiaq Estate
13/02/2020
13/02/2020
10 / 10
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Delivery Communication Comments
of , who had a new Red Velvet Skoda Kodiaq Estate on 13/02/2020
Overall: 10 / 10
Delivery Person Comments
Very pleasant young man.
Delivery Punctuality Comments
Arrival time was to the minute perfect.
Overall Punctuality Comments
Arrival time was to the minute perfect.
Cleanliness Comments
Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.
Damage Comments
The bodywork is perfect.
Dealer Service Comments
Since I had no direct contact with the dealer I cannot comment on the dealer.
Overall Comments
Telephoned 2 hours before delivery and gave arrival time
Delivery Communication Comments
I was delighted with all aspects of the transaction.
Missing Comments
The delivery form was done electronically and the driver took photographs of the car before I signed it off.
I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.
Improvements
I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible
Margaret Parker
28/01/2020
28/01/2020
8 / 10
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Margaret Parker of Liverpool, who had a new Melbourne red BMW 2 Series Convertible on 28/01/2020
Overall: 8 / 10
Overall Comments
Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't
Improvements
called in advance
Volkswagen T-Roc
Michelle Hay
06/02/2020
06/02/2020
10 / 10
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Michelle Hay of Wimborne, who had a new Urano Grey VW T-Roc Hatchback on 06/02/2020
Overall: 10 / 10
Delivery Person Comments
Paul was fantastic he talked me through the whole process and gave 100% of his time
Missing Comments
I don't seem to have a warranty book or service history book
Improvements
nothing all good thanks
Volkswagen Tiguan Estate
Ruth Kelly
03/02/2020
03/02/2020
8 / 10
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Ruth Kelly of Glasgow, who had a new Deep Black VW Tiguan Estate on 03/02/2020
Overall: 8 / 10
Kia Sportage Estate
Bobby Shipley
03/02/2020
03/02/2020
10 / 10
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Bobby Shipley of Solihull, who had a new Phantom Black Kia Sportage Estate on 03/02/2020
Overall: 10 / 10
Cleanliness Comments
IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM
Overall Comments
VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback
Del Cooper
04/02/2020
04/02/2020
10 / 10
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Del Cooper of Earls Barton, who had a new Glacier White Audi A1 Sportback on 04/02/2020
Overall: 10 / 10
Delivery Person Comments
Really nice guy
Delivery Punctuality Comments
delivered before Midday as promised
Overall Punctuality Comments
delivered before Midday as promised
Cleanliness Comments
Perfect
Dealer Service Comments
Minimum contact with dealer as Guy/Ling did the major works
Overall Comments
Delivered on time and in perfect condition
Improvements
All went well
Honda Jazz
Briony Mills
28/01/2020
28/01/2020
8 / 10
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Briony Mills of Smethwick, who had a new Red Honda Jazz Hatchback on 28/01/2020
Overall: 8 / 10
Delivery Person Comments
Shabby but odourless
Overall Comments
On time, friendly delivery man
Improvements
Nothing
Audi A4 Saloon
Hemita Morar
30/01/2020
30/01/2020
8 / 10
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Hemita Morar of London, who had a new Glacier white Audi A4 Saloon on 30/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
03/02/2020
03/02/2020
8 / 10
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of , who had a new Urano grey VW Golf Hatchback Mk7 on 03/02/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.
Cleanliness Comments
It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!
Dealer Service Comments
They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.
Improvements
A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate
Mark Ward
03/02/2020
03/02/2020
8 / 10
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Mark Ward of Hull, who had a new Black magic Seat Ateca Estate on 03/02/2020
Overall: 8 / 10
Cleanliness Comments
Had been driven from Halifax
Overall Comments
Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate
Iain Morrison
31/01/2020
31/01/2020
8 / 10
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Iain Morrison of Stonehaven, who had a new Quartz Grey Skoda Superb Estate on 31/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
Driver called or texted several times with updates
Overall Punctuality Comments
Driver called or texted several times with updates
Improvements
Not much. All good
Skoda Karoq Estate
Peter Roberts
31/01/2020
31/01/2020
10 / 10
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Peter Roberts of Cumbria, who had a new Petrol Blue Skoda Karoq Estate on 31/01/2020
Overall: 10 / 10
Damage Comments
Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.
Improvements
nothing really
Audi Q5 Estate
Adrian Furminger
31/01/2020
31/01/2020
6 / 10
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Adrian Furminger of Longfield, who had a new Glacier white metallic Audi Q5 Estate on 31/01/2020
Overall: 6 / 10
Delivery Person Comments
Probably because Verdi’s sub contracted the delivery
Cleanliness Comments
It was driven down, so exterior and interior were not pristine
Dealer Service Comments
Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot
Overall Comments
Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer
Improvements
Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback
Helen Geoghegan
30/01/2020
30/01/2020
10 / 10
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Helen Geoghegan of Milton Keynes, who had a new Manhattan Grey Audi A1 Sportback on 30/01/2020
Overall: 10 / 10
Missing Comments
I don't have a warranty book or service book, the only thing in the glove box was an owners manual
Improvements
I was happy with everything, nothing to add
Renault Megane
Steve Hales
30/01/2020
30/01/2020
8 / 10
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Steve Hales of Maidstone, who had a new Glacier white Renault Megane Hatchback on 30/01/2020
Overall: 8 / 10
Delivery Person Comments
Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)
Cleanliness Comments
Considering it did a 340 mile drive from the grim north, it was in pristine condition.
Dealer Service Comments
Hard to be too glowing as I had no interaction with them whatsoever.
Overall Comments
Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.
Improvements
Dropped in by helicopter
BMW X1 Estate
Tonya Vadhia
30/01/2020
30/01/2020
10 / 10
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Tonya Vadhia of Leicester, who had a new Misano blue BMW X1 Estate on 30/01/2020
Overall: 10 / 10
Skoda Octavia
Richard VERNON
12/11/2019
12/11/2019
10 / 10
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Richard VERNON of Halesowen, who had a new Energy blue Skoda Octavia Hatchback on 12/11/2019
Overall: 10 / 10
Overall Comments
Quick and informative.
Ford Focus
Micky Ward
21/01/2020
21/01/2020
4 / 10
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Micky Ward of Gateshead , who had a new Magnetic Ford Focus Hatchback on 21/01/2020
Overall: 4 / 10
Overall Comments
Delivery never called, had afternoon on his notes came at 08.30.
Improvements
He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan Estate
Simon Robins
20/01/2020
20/01/2020
6 / 10
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Simon Robins of Fowey, who had a new Urano Grey VW Tiguan Estate on 20/01/2020
Overall: 6 / 10
Improvements
dealer:
1. make it more prompt! waited in all day, car arrived at 16.45.
2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500
Julie Bannaghan
24/01/2020
24/01/2020
10 / 10
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Julie Bannaghan of Northampton, who had a new Crossover Black Fiat 500 Hatchback on 24/01/2020
Overall: 10 / 10
Fiat 500
Turland
24/01/2020
24/01/2020
? / 10
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Skoda Octavia
Rob Colville
24/01/2020
24/01/2020
8 / 10
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Rob Colville of STOCKPORT, who had a new Coridda Red Skoda Octavia Hatchback on 24/01/2020
Overall: 8 / 10
Delivery Person Comments
Friendly and professional
Damage Comments
Dent in wing.
Dealer Service Comments
Didn’t deal with so can’t really comment but the car arrived dented
Overall Comments
The delivery process itself was good it’s just frustrating the car arrived damaged!
Missing Comments
Velcro boot dividers
Volvo XC40 Estate
21/01/2020
21/01/2020
10 / 10
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of , who had a new Black Volvo XC40 Estate on 21/01/2020
Overall: 10 / 10
Seat Arona
Regan Van Der Werff
17/01/2020
17/01/2020
10 / 10
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Regan Van Der Werff of York, who had a new Desire red Seat Arona Hatchback on 17/01/2020
Overall: 10 / 10
Delivery Person Comments
NO smells! He was lovely and courteous.
Delivery Punctuality Comments
excellent
Overall Punctuality Comments
excellent
Overall Comments
He was very kind when we talked on the phone
Improvements
all excellent
Mercedes CLA Class Estate
David Burke
16/01/2020
16/01/2020
10 / 10
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Delivery Communication Comments
David Burke of Bexley/Kent, who had a new Polar white Mercedes CLA Class Shooting Brake on 16/01/2020
Overall: 10 / 10
Delivery Person Comments
Very polite
Cleanliness Comments
All clean and tidy.
Dealer Service Comments
Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.
Overall Comments
I was informed 30 mins before delivery which is what I had requested
Delivery Communication Comments
I was informed of a date the car would be delivered but this changed and I was informed in good time so
I was not disopointed.
Missing Comments
Waiting for V5 document?
Improvements
I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza
Emma Goldsmith
10/01/2020
10/01/2020
8 / 10
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Emma Goldsmith of Brighton , who had a new Urban silver Seat Ibiza Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Overall Punctuality Comments
On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am
Missing Comments
Warranty book
Jeep Wrangler Hardtop
Toby Rosvall
14/01/2020
14/01/2020
6 / 10
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Delivery Communication Comments
Toby Rosvall of Hindhead, who had a new Firecracker red Jeep Wrangler Hard Top on 14/01/2020
Overall: 6 / 10
Delivery Person Comments
Nice chap.
Delivery Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Overall Punctuality Comments
they called at 10am to say they will be here around 12 noon - they arrived as expected.
Cleanliness Comments
was a bit dirty as it was raining hard, delivery mileage was 155.
Damage Comments
Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!
Overall Comments
Delivery driver was pleasant.
Delivery Communication Comments
A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.
Improvements
Delivery was fine.
Ford Transit Custom L1
James Powis
10/01/2020
10/01/2020
8 / 10
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James Powis of Hailsham, who had a new Shadow Black Ford Transit Custom on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Clean and friendly
Delivery Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Overall Punctuality Comments
10 minutes late which can be totally forgiven as traffic etc
Cleanliness Comments
Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.
Damage Comments
No damage but blemish reported
Dealer Service Comments
No real communication
Overall Comments
Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw
Missing Comments
Unless the warranty book is the service book?
Delivery form posted back to Evans halshaw
Improvements
Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500
Jo Otteson
10/01/2020
10/01/2020
8 / 10
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Jo Otteson of SWANSEA, who had a new Smooth Mint Fiat 500 Hatchback on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
In as much as it came on the day expected
Overall Punctuality Comments
In as much as it came on the day expected
Overall Comments
Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!
Missing Comments
No mats supplied
Improvements
Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe
Kev Laing
10/01/2020
10/01/2020
8 / 10
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Kev Laing of Ellon, who had a new Manhattan grey Audi A5 Coupe on 10/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Overall Punctuality Comments
I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.
Improvements
The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
10/01/2020
8 / 10
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Delivery Communication Comments
of , who had a new Thurder Grey Volvo XC90 Estate on 10/01/2020
Overall: 8 / 10
Delivery Person Comments
Excellent . Gentleman was very helpful and had a very good manner
Delivery Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Overall Punctuality Comments
I was called an hour before the car arrived and he told me his estimated arrival time which was what he said
Cleanliness Comments
The Driver had just cleaned the car shortly before delivering it
Dealer Service Comments
did not have any direct dealings with dealer just Ling
Delivery Communication Comments
1st class communication
Improvements
nothing
Ford Fiesta
Stephen Holden
09/01/2020
09/01/2020
8 / 10
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Delivery Communication Comments
Stephen Holden of Irvine, who had a new Black Ford Fiesta Hatchback on 09/01/2020
Overall: 8 / 10
Delivery Person Comments
Guy was a good bloke. Had another driver so didn't ask to be taken to the train station
Delivery Punctuality Comments
Called an hour or so before delivery.
Overall Punctuality Comments
Called an hour or so before delivery.
Cleanliness Comments
Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good
Dealer Service Comments
Think they're fairly large and possibly don't have the personal touch you get from Ling's
Overall Comments
Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth
Delivery Communication Comments
good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me
Improvements
Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz
Dan Humpherson
09/01/2020
09/01/2020
10 / 10
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Dan Humpherson of Birmingham, who had a new Milano Red Honda Jazz Hatchback on 09/01/2020
Overall: 10 / 10
Delivery Person Comments
Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.
Delivery Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Overall Punctuality Comments
Time agreed was between 8:00am and 9:00am, arrived at 8:20am
Cleanliness Comments
It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.
Overall Comments
Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.
Improvements
Nothing, delivery went very smoothly.
Mini Hatch
Glyn Williams
06/01/2020
06/01/2020
6 / 10
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Delivery Communication Comments
Glyn Williams of Coventry, who had a new Enigmatic Black metallic Mini Hatchback on 06/01/2020
Overall: 6 / 10
Delivery Person Comments
Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.
Delivery Punctuality Comments
The car was delivered a day early.
Overall Punctuality Comments
The car was delivered a day early.
Cleanliness Comments
The car was delivered in covered vehicle and was perfectly clean.
Dealer Service Comments
A couple of things missing and date of delivery
Overall Comments
The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.
Delivery Communication Comments
No problems except for the date of delivery outlined above.
Missing Comments
Warranty information and service record book.
Volkswagen Golf Mk7
07/01/2020
07/01/2020
10 / 10
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Delivery Communication Comments
of , who had a new Pure White VW Golf Hatchback Mk7 on 07/01/2020
Overall: 10 / 10
Delivery Person Comments
Spot on, professional and friendly.
Delivery Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Overall Punctuality Comments
Warned an hour in advance of arrival with a phone call. Very friendly, very professional.
Cleanliness Comments
Spot on.
Dealer Service Comments
Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.
Overall Comments
Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.
Delivery Communication Comments
Ling & Guy - Fabulous communication
Listers (Trevor& Mark) - Excellent communication (Phone call and in person)
Improvements
Nothing comes to mind - excellent experience.
Volvo S90 Saloon
Adam Chantry
06/01/2020
06/01/2020
10 / 10
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Adam Chantry of Gainbsorough, who had a new Mussel Blue Volvo S90 Saloon on 06/01/2020
Overall: 10 / 10
Skoda Kamiq Hatchback
Sean Stewart
07/01/2020
07/01/2020
8 / 10
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Sean Stewart of Upper Abbeywood, who had a new Black Magic Skoda Kamiq Hatchback on 07/01/2020
Overall: 8 / 10
Dealer Service Comments
There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.
Missing Comments
Warranty Book?
Improvements
Nish!
Mercedes GLA Class
Kate Haighway
06/01/2020
06/01/2020
8 / 10
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Kate Haighway of Worcester , who had a new Mountain Grey Mercedes GLA Class Hatchback on 06/01/2020
Overall: 8 / 10
Volkswagen Golf Mk7
Tony Butterfield
07/01/2020
07/01/2020
8 / 10
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Tony Butterfield of Crook, who had a new Urano Grey VW Golf Hatchback Mk7 on 07/01/2020
Overall: 8 / 10
Delivery Person Comments
The delivery driver was a really pleasant ,efficient gentleman.
Improvements
Everything was ok.
Suzuki Ignis
Mark Davis
07/01/2020
07/01/2020
8 / 10
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Mark Davis of Hertfordshire, who had a new Flame Orange Pearl Suzuki Ignis Hatchback on 07/01/2020
Overall: 8 / 10
Delivery Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Overall Punctuality Comments
N/A should be option - since I had no pre warning of delivery time, though day as confirmed.
In this case a call at 10:30am, to say arrival would be 90 minutes.
Improvements
1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ...
2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm.
Like we get for parcels ...
Volkswagen Golf Mk7
06/01/2020
06/01/2020
8 / 10
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of , who had a new Urano Grey VW Golf Hatchback Mk7 on 06/01/2020
Overall: 8 / 10
Overall Comments
I didn't receive a call before the delivery but I was expecting it in the morning so no issues
Improvements
I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift
Stephen Holden
30/12/2019
30/12/2019
8 / 10
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Stephen Holden of Irvine, who had a new Feverent red Suzuki Swift Hatchback on 30/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
caught in traffic but he let me know exactly where he was
Overall Punctuality Comments
caught in traffic but he let me know exactly where he was
Cleanliness Comments
back window was a wee bit dirty.
Damage Comments
two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed
Dealer Service Comments
fairly quick and painless
Nissan X-Trail Station Wagon
Dan Sanders
16/12/2019
16/12/2019
10 / 10
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Dan Sanders of Halesowen, who had a new Black Nissan X-Trail Station Wagon on 16/12/2019
Overall: 10 / 10
Cleanliness Comments
He phoned me and asked where he could clean it.
Damage Comments
Only a little bit though and i was happy to accept once it have been documented
Overall Comments
Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate
Chris Hopkins
23/12/2019
23/12/2019
10 / 10
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Chris Hopkins of Hungerford, who had a new Brilliant silver Skoda Kodiaq Estate on 23/12/2019
Overall: 10 / 10
Delivery Punctuality Comments
Early by 30mins
Overall Punctuality Comments
Early by 30mins
Cleanliness Comments
Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf Mk7
Steve Julien
24/12/2019
24/12/2019
10 / 10
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Steve Julien of Kings Cliffe, who had a new Pure white VW Golf Hatchback Mk7 on 24/12/2019
Overall: 10 / 10
Volkswagen Arteon
Steve Smith
16/12/2019
16/12/2019
10 / 10
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Delivery Communication Comments
Steve Smith of Sale, who had a new Urano Grey VW Arteon Fastback on 16/12/2019
Overall: 10 / 10
Delivery Communication Comments
The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.
Missing Comments
Warranty book
Improvements
Delivery went well, so little scope for improvement for me.
Volkswagen Golf Mk7
Jamie Mann
23/12/2019
23/12/2019
10 / 10
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Delivery Communication Comments
Jamie Mann of Ipswich, who had a new Urano Grey VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.
Delivery Punctuality Comments
Sure was, including a call before arrival
Overall Punctuality Comments
Sure was, including a call before arrival
Cleanliness Comments
As clean as could be
Damage Comments
Spotless, thankfully :)
Dealer Service Comments
Not much to add to this as no contact during the process
Overall Comments
Great service. Got a call with expected arrival time.
Delivery Communication Comments
Great service from you guys, response times very quick answering questions too.
Improvements
The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf Mk7
Stuart Fyvie
23/12/2019
23/12/2019
10 / 10
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Stuart Fyvie of Dunblane, who had a new Atlantic blue VW Golf Hatchback Mk7 on 23/12/2019
Overall: 10 / 10
Damage Comments
Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease
Dealer Service Comments
I have had no contact with the dealer
Improvements
Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate
Ali Kingsnorth
23/12/2019
23/12/2019
8 / 10
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Ali Kingsnorth of Reading, who had a new BLACK MAGIC only Skoda Karoq Estate on 23/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Overall Punctuality Comments
Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30
Cleanliness Comments
Large bird poo on the car!
Improvements
Apart from being late it was fine!
Nissan Qashqai
Jamie Currie
20/12/2019
20/12/2019
8 / 10
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Jamie Currie of Greenhithe, who had a new Ink Blue Nissan Qashqai Hatchback on 20/12/2019
Overall: 8 / 10
Volkswagen T-Cross Estate
Thomas Bell
17/12/2019
17/12/2019
8 / 10
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Thomas Bell of London , who had a new Black VW T-Cross Estate on 17/12/2019
Overall: 8 / 10
Skoda Karoq Estate
Drew Holmes
17/12/2019
17/12/2019
6 / 10
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Drew Holmes of Liversedge, who had a new Energy blue Skoda Karoq Estate on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Lovely chap. I gave him a lift to the train station after he’d dropped off the car.
Delivery Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Overall Punctuality Comments
It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.
Damage Comments
Tiny chip, photos uploaded
Dealer Service Comments
Had no contact with them
Missing Comments
Think there’s supposed to be an umbrella under the seat, I can live without it though!
Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate
Mark Gregory
20/12/2019
20/12/2019
? / 10
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Volkswagen Golf Mk7
Chris Fielding
19/12/2019
19/12/2019
10 / 10
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Delivery Communication Comments
Chris Fielding of Great Yarmouth, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/12/2019
Overall: 10 / 10
Delivery Person Comments
very good - helpful and friendly delivery man
Delivery Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Overall Punctuality Comments
Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)
Cleanliness Comments
Very good
Overall Comments
Very Good
Delivery Communication Comments
Always prompt and very helpful communication throughout the transaction with lots of friendly banter????
Missing Comments
Charging cable which is being posted
Improvements
Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate
Sascha Dutta
16/12/2019
16/12/2019
8 / 10
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Sascha Dutta of High Wycombe, who had a new Titanium Grey Mitsubishi Outlander Estate on 16/12/2019
Overall: 8 / 10
Delivery Punctuality Comments
Arrived within the time they said and called me just before they arrived
Overall Punctuality Comments
Arrived within the time they said and called me just before they arrived
Cleanliness Comments
The back window was dirty. I assume this must have got dirty on the transporter?
Improvements
Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon
Katie Blundell
17/12/2019
17/12/2019
6 / 10
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Delivery Communication Comments
Katie Blundell of Edinburgh, who had a new Met Red Seat Leon Hatchback on 17/12/2019
Overall: 6 / 10
Delivery Person Comments
Seemed a really nice guy. No issues at all
Delivery Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Overall Punctuality Comments
Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered
Cleanliness Comments
The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.
Dealer Service Comments
One unhelpful person, one helpful and perfectly pleasant driver
Overall Comments
Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.
Delivery Communication Comments
I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better
Improvements
A little more notice of time of delivery would have been nice
Hyundai Tucson Estate
Adam Coupe
18/12/2019
18/12/2019
8 / 10
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Adam Coupe of Wokingham, who had a new Champion Blue Hyundai Tucson Estate on 18/12/2019
Overall: 8 / 10
Overall Comments
Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).
Improvements
All fine really
Seat Leon Estate
James Musson
18/12/2019
18/12/2019
8 / 10
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James Musson of Southampton, who had a new Desire Red Met Seat Leon Sport Tourer on 18/12/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.
Delivery Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Punctuality Comments
Would have been nice to have some idea of time - text message from driver could have helped?
Overall Comments
Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!
Improvements
Text message from driver with rough ETA?
Mazda 3 Hatchback
Carol Heywood
14/12/2019
14/12/2019
? / 10
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Skoda Scala
Gary Thompson
13/12/2019
13/12/2019
8 / 10
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Gary Thompson of Stockport, who had a new Quartz Grey Skoda Scala Hatchback on 13/12/2019
Overall: 8 / 10
Dealer Service Comments
Annoyed about how many dealer logos are on the car and almost impossible to peel off.
Improvements
Nowt.
Renault Captur
Leigh Gribble
12/12/2019
12/12/2019
10 / 10
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Leigh Gribble of Hailsham, who had a new Desert Orange Renault Captur Hatchback on 12/12/2019
Overall: 10 / 10
Delivery Person Comments
Both the gents delivering our cars were polite and professional
Delivery Punctuality Comments
Cars were delivered at stated time
Overall Punctuality Comments
Cars were delivered at stated time
Cleanliness Comments
All good
Damage Comments
No damage
Overall Comments
Car delivered when arranged and on time
Volvo S90 Saloon
Paul Salmon
11/12/2019
11/12/2019
10 / 10
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Delivery Communication Comments
Paul Salmon of London, who had a new Onyx Black Volvo S90 Saloon on 11/12/2019
Overall: 10 / 10
Delivery Person Comments
Dan was very professional and found the climate of South Croydon to be better than that of Yorkshire.
Delivery Punctuality Comments
Dan arrived when he said he would.
Overall Punctuality Comments
Dan arrived when he said he would.
Cleanliness Comments
Car was fine body work a little dirty but it had travelled through bad weather for a few hundred miles. So no big deal for me.
Damage Comments
Not as far as I am aware.
Dealer Service Comments
Not had much dealings with them but there delivery man was excellent.
Overall Comments
He called me to advise when he would arrive.
Delivery Communication Comments
Very good as always.
Improvements
Nothing that I could think of apart from covering the vehicle when on the trailer maybe.
Skoda Octavia Estate
Paul Brunt
10/12/2019
10/12/2019
10 / 10
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Paul Brunt of Eastbourne, who had a new Energy Blue Skoda Octavia Estate on 10/12/2019
Overall: 10 / 10
Delivery Person Comments
Phoned an hour before arriving to let me know where she was. Very friendly and efficient.
Cleanliness Comments
As good as can be expected as it had a 200 mile journey in the rain. Delivered on a trailer so pretty good for the awful weather
Dealer Service Comments
Didn’t have anything to do with them apart from delivery but they format the car to me on time
Seat Tarraco Estate
Smudge Smith
10/12/2019
10/12/2019
10 / 10
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Smudge Smith of , who had a new Metallic - dark camouflage Seat Tarraco Estate on 10/12/2019
Overall: 10 / 10
BMW X4 Estate
Alastair Muir
16/10/2019
16/10/2019
10 / 10
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Alastair Muir of Hamble, who had a new Black Sapphire BMW X4 Estate on 16/10/2019
Overall: 10 / 10
Improvements
All went to plan
Renault Clio
Etta Hendrie
09/12/2019
09/12/2019
8 / 10
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Etta Hendrie of Coatbridge, who had a new Flame red Renault Clio Hatchback on 09/12/2019
Overall: 8 / 10
Volkswagen Tiguan Estate
Jabsie Abbott-May
02/12/2019
02/12/2019
10 / 10
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Jabsie Abbott-May of Oldham, who had a new Black VW Tiguan Estate on 02/12/2019
Overall: 10 / 10
Improvements
Other than the lead time being a bit long but that was known at the outset so no issues with that :-)
Mercedes GLA Class
Warren Alderson
06/12/2019
06/12/2019
8 / 10
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Delivery Communication Comments
Warren Alderson of Great Finborough , who had a new Red Mercedes GLA Class Hatchback on 06/12/2019
Overall: 8 / 10
Cleanliness Comments
A little dusty inside in places
Overall Comments
Not sure why the car had been driven 95 miles when it was delivered on a low loader
Delivery Communication Comments
Great communication from ling , poor communication from the lease company
Mercedes GLC Estate
Gav Butterworth
05/12/2019
05/12/2019
10 / 10
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Gav Butterworth of Prescot, who had a new Black Mercedes GLC Estate on 05/12/2019
Overall: 10 / 10
Delivery Person Comments
Lovely fella from Wolverhampton!
Mini Hatch
Min Zhang
04/12/2019
04/12/2019
4 / 10
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Min Zhang of Malmesbury, who had a new Moonwalk Grey Mini Hatchback on 04/12/2019
Overall: 4 / 10
Delivery Person Comments
Deliver man is a good chap.
Delivery Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Overall Punctuality Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Cleanliness Comments
Outer surface is covered by thin dust, even in the poor ambient light (because it was 5pm in December), one can still see the dirt.
Overall Comments
The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.
Improvements
If they could inform the customers first thing in the morning about the ETA, would have saved the customer half a day time just waiting.
Toyota RAV4 Estate
Mark Persad
05/12/2019
05/12/2019
8 / 10
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Mark Persad of Tunbridge Wells, who had a new Pearl Tokyo Red Toyota RAV4 Estate on 05/12/2019
Overall: 8 / 10
Cleanliness Comments
Having driven 205 miles. the car was a little grubby, butto be expected.
Missing Comments
Delivery driver told me that I would receive an electronic copy of the signed delivery note in net few days.
Improvements
I think the car should be cleaned locally before final drop off to customer.
Volvo XC60 Estate
Saif Jung
01/11/2019
01/11/2019
8 / 10
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Saif Jung of Milton Keynes, who had a new Fusion red Volvo XC60 Estate on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
Very pleasant and experienced member off staff.
Cleanliness Comments
Sadly there was rain on the day but it was good, clean and tidy. It did have new car smell!
Damage Comments
Interior scratch to door bin plastic (noted on delivery)
Dealer Service Comments
When we contacted Kastner, they ere polite and efficient in replying.
Overall Comments
We received a call in good time prior to arrival. We were epelased to receive the car in the AM thereby leaving the rest of the day free.
Missing Comments
2020 Volvos should come with the 100GB Data Sim already installed and active - this was not included at handover and we had to request it from Kastner who were very good in sending it out and we were able to get it up an running no issue.
Improvements
It would be great for customers to get to the Dealer and collect the car. Delivery is convenient but I don't really want someone driving my brand new car!
Mercedes GLA Class
Gaz Stitt
03/12/2019
03/12/2019
8 / 10
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Delivery Communication Comments
Gaz Stitt of Liverpool, who had a new Mountain Grey Mercedes GLA Class Hatchback on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Jolly ...
Cleanliness Comments
Outside rotten due to weather , should have really cleaned it locally before delivery..due to hand over
Damage Comments
No
Dealer Service Comments
Done and dustered no issues
Overall Comments
Kept to schedule and regularly called me with progress
Delivery Communication Comments
In touch all the way
Missing Comments
Warranty booklet infor
Improvements
He was in a hurry , I understand that but at least should take the time to point out a few features
Volvo XC60 Estate
David Waits
03/12/2019
03/12/2019
8 / 10
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David Waits of PONTYPRIDD, who had a new Osmium Grey Volvo XC60 Estate on 03/12/2019
Overall: 8 / 10
Delivery Person Comments
Pleasant and answered any questions I had
Cleanliness Comments
Spotless on the inside but the outside was rather dirty
Improvements
Text 30 mins before drop off
Fiat 500
Mariangela Miglioranza
26/11/2019
26/11/2019
8 / 10
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Mariangela Miglioranza of Amersham, who had a new Tech House Grey Fiat 500 Hatchback on 26/11/2019
Overall: 8 / 10
Improvements
Avoided delivery during the times i said that I would not be home.
Mercedes E Class Estate
Lee Bradburn
29/11/2019
29/11/2019
10 / 10
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Lee Bradburn of Warrington, who had a new Obsidian Black Mercedes E Class Estate on 29/11/2019
Overall: 10 / 10
Delivery Person Comments
Delievry chap was very helpful and delivered a great car with great service.
Delivery Punctuality Comments
Arrived exactly on time....
Overall Punctuality Comments
Arrived exactly on time....
Improvements
Nothing - service was first rate.....I'm impressed.
Skoda Kodiaq Estate
28/11/2019
28/11/2019
? / 10
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Nissan Qashqai
Christopher Flanagan
29/11/2019
29/11/2019
10 / 10
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Christopher Flanagan of Halifax, who had a new Gun metallic Nissan Qashqai Hatchback on 29/11/2019
Overall: 10 / 10
Nissan Qashqai
Scott McIntosh
28/11/2019
28/11/2019
10 / 10
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Scott McIntosh of Arbroath , who had a new Black Nissan Qashqai Hatchback on 28/11/2019
Overall: 10 / 10
Missing Comments
Just the delivery form that delivery person said they would e-mail me a copy of
Improvements
Nothing
Alfa Romeo Stelvio Estate
Richard Hurdus
27/11/2019
27/11/2019
8 / 10
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Delivery Communication Comments
Richard Hurdus of Oldham, who had a new Alfa White Alfa Romeo Stelvio Estate on 27/11/2019
Overall: 8 / 10
Delivery Person Comments
He had limited English so communication was a little difficult. A very pleasant young man, well groomed and generally very pleasing to deal with.
Cleanliness Comments
Some small soiling in the driver's footwell; only to be expected being driven for delivery.
Damage Comments
Filler cap door cover not fitted correctly to the mechanism.
Dealer Service Comments
Unknown
Delivery Communication Comments
Communication came directly from Ling, none from elsewhere.
Missing Comments
I didn't check for warranty book. I'll check when I get back off holiday.
Improvements
I was extremely satisfied with Ling and team.
Audi A1 Sportback
Tom Grainger
28/11/2019
28/11/2019
8 / 10
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Delivery Communication Comments
Tom Grainger of Northampton, who had a new Mythos Black Audi A1 Sportback on 28/11/2019
Overall: 8 / 10
Delivery Person Comments
No complaints - very nice guy.
Delivery Punctuality Comments
Very good
Overall Punctuality Comments
Very good
Overall Comments
I think the timing element should be better communicated - a time slot given 24hrs in advance.
Delivery Communication Comments
Good, but took way too long from start of process to delivery
Missing Comments
Full tank of petrol
Improvements
As I mention, be more transparent up-front with the timing for delivery. I only knew 45mins before he was due to arrive and was on a call so I had to ask him to wait.
Volvo XC40 Estate
Jackpot Potter
27/11/2019
27/11/2019
10 / 10
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Jackpot Potter of Bury, who had a new Crystal White Volvo XC40 Estate on 27/11/2019
Overall: 10 / 10
Delivery Person Comments
A very nice polite gentleman
Delivery Punctuality Comments
Arrived in good time and kept me informed
Overall Punctuality Comments
Arrived in good time and kept me informed
Overall Comments
Excellent guide to new vehicle and good communication about arrival
Missing Comments
Neck cushion to follow
Mercedes GLC Coupe
Annes Elamah
25/11/2019
25/11/2019
10 / 10
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Annes Elamah of Swansea, who had a new Black Mercedes GLC Coupe on 25/11/2019
Overall: 10 / 10
Mercedes E Class Saloon
Robert Hallett
22/11/2019
22/11/2019
8 / 10
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Robert Hallett of Upminster, who had a new Hyacinth Red Mercedes E Class Saloon on 22/11/2019
Overall: 8 / 10
Dealer Service Comments
Poor idea of when the car would be available
Improvements
None
Audi A5 Coupe
Jillious Chilvers
22/11/2019
22/11/2019
8 / 10
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Jillious Chilvers of Stratford Upon Avon, who had a new monsoon grey Audi A5 Coupe on 22/11/2019
Overall: 8 / 10
Missing Comments
Other than his front tooth
Improvements
All good and effortless.
Citroen C3 Aircross
Shane Stack
21/11/2019
21/11/2019
8 / 10
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Shane Stack of Exeter, who had a new Ink Black Citroen C3 Aircross Hatchback on 21/11/2019
Overall: 8 / 10
Cleanliness Comments
I was driven 80 miles and delivered so not spotlessly clean but it was raining in fairness
Missing Comments
Cover over towing attachment
Nissan Leaf
Biddulph
20/11/2019
20/11/2019
8 / 10
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Delivery Communication Comments
Biddulph of , who had a new Black Nissan Leaf Hatchback on 20/11/2019
Overall: 8 / 10
Delivery Person Comments
He was polite and knowledgable.
Delivery Punctuality Comments
delivered on time
Overall Punctuality Comments
delivered on time
Cleanliness Comments
Car was not showroom ready but was clean and acceptable.
Damage Comments
I tiny mark. Not worth mentioning really.
Dealer Service Comments
didn't deal with the dealer at all.
Delivery Communication Comments
excellent communication.
Improvements
include genuine floor mats on all your cars.
Volkswagen Golf Mk7
Becky Pattenden
20/11/2019
20/11/2019
10 / 10
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Delivery Communication Comments
Becky Pattenden of London, who had a new Metallic black VW Golf Hatchback Mk7 on 20/11/2019
Overall: 10 / 10
Delivery Person Comments
POLITE AND HELPFUL
Delivery Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Overall Punctuality Comments
TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA
Cleanliness Comments
LIKE NEW
Damage Comments
NONE OBVOIUS
Overall Comments
CLEAR COMMUNICATION ON TIMING
Delivery Communication Comments
WAS UPDATED REGULARLY
Missing Comments
HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE
Improvements
FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van
Craig McMahon
15/11/2019
15/11/2019
8 / 10
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Craig McMahon of Grange Over Sands, who had a new Nimbus grey Peugeot Partner on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
it hadn't been hoovered out from having ply fitted, but a small quibble
Damage Comments
rear bumper damage
Missing Comments
I've ticked 'no' on warranty book
Improvements
it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf Mk7
Stanley Bell
19/11/2019
19/11/2019
8 / 10
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Stanley Bell of York, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/11/2019
Overall: 8 / 10
Citroen C3
Tony Collins
18/11/2019
18/11/2019
8 / 10
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Tony Collins of Ilkley, who had a new Platinum grey Citroen C3 Hatchback on 18/11/2019
Overall: 8 / 10
Volvo XC90 Estate
Ian Richmond
19/11/2019
19/11/2019
8 / 10
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Ian Richmond of Wansford, who had a new Saville grey Volvo XC90 Estate on 19/11/2019
Overall: 8 / 10
Overall Comments
Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate
Matt Horrocks
19/11/2019
19/11/2019
8 / 10
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Delivery Communication Comments
Matt Horrocks of Yeovil, who had a new Culumus grey Citroen Grand C4 Spacetourer Estate on 19/11/2019
Overall: 8 / 10
Delivery Person Comments
Very polite
Damage Comments
Yes , very small , not a problem for me
Overall Comments
I was called as promised an hour before , then 10 mins before , really good
Delivery Communication Comments
Yours guys are brilliant ! Honestly
Improvements
Not a thing
Hyundai Ioniq
Shunty Hunt
18/11/2019
18/11/2019
6 / 10
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Delivery Communication Comments
Shunty Hunt of Stevenage, who had a new Grey Hyundai Ioniq Hatchback on 18/11/2019
Overall: 6 / 10
Delivery Person Comments
Very pleasant, generally helpful
Delivery Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Overall Punctuality Comments
Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.
Cleanliness Comments
He did drive 136 miles in November, so expected it not to be spotless
Delivery Communication Comments
Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery
Improvements
Just delivery slot
Seat Tarraco Estate
Gav Bessant
30/10/2019
30/10/2019
8 / 10
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Gav Bessant of Llangennech, who had a new Atlantic Blue Seat Tarraco Estate on 30/10/2019
Overall: 8 / 10
Delivery Person Comments
A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)
Overall Comments
Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
15/11/2019
8 / 10
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of , who had a new Ravena Blue VW T-Roc Hatchback on 15/11/2019
Overall: 8 / 10
Cleanliness Comments
Bird muck in three places on the car and dirty wheels etc. No mats in the car either.
Improvements
mats in the car
Land Rover RR Velar Estate
Thanos Siopoudis
18/11/2019
18/11/2019
8 / 10
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Thanos Siopoudis of Richmond, who had a new Santorini black Land Rover Range Rover Velar on 18/11/2019
Overall: 8 / 10
Improvements
All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf Mk7
Jane Blocki
11/11/2019
11/11/2019
8 / 10
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Jane Blocki of Darlington , who had a new Urano Grey VW Golf Hatchback Mk7 on 11/11/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly and professional
Cleanliness Comments
Car was clean inside but was a little dirty on the outside due to the weather when delivered.
Missing Comments
I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon old
Craig Brent
13/11/2019
13/11/2019
8 / 10
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Craig Brent of Ipswich, who had a new Brilliant Black Audi A3 Saloon on 13/11/2019
Overall: 8 / 10
Delivery Person Comments
Andy was very good and friendly. Knowledgeable and made the delivery a good experience.
Missing Comments
Just the push button start which I thought was part of the A3 model ????
Improvements
N/A
Fiat 500
Remi Hawkes
13/11/2019
13/11/2019
10 / 10
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Delivery Communication Comments
Remi Hawkes of , who had a new Tech house grey Fiat 500 Hatchback on 13/11/2019
Overall: 10 / 10
Delivery Person Comments
Polite and friendly, clean and made sure the car was clean on the inside when handing over.
Delivery Punctuality Comments
Delivered within the allocated time slot
Overall Punctuality Comments
Delivered within the allocated time slot
Cleanliness Comments
Due to the rain there were slight dirt marks on the sides but nothing major.
Overall Comments
Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.
Delivery Communication Comments
Communication from the dealership was good.
Improvements
Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur
Sharene Jones
09/11/2019
09/11/2019
8 / 10
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Sharene Jones of HIGH WYCOMBE , who had a new Ocean Blue Renault Captur Hatchback on 09/11/2019
Overall: 8 / 10
Overall Comments
Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf Mk7
Papa G Robinson
08/11/2019
08/11/2019
10 / 10
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Papa G Robinson of Borehamwood, who had a new Pure White VW Golf Hatchback Mk7 on 08/11/2019
Overall: 10 / 10
Missing Comments
Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van
Paul Clarke
11/11/2019
11/11/2019
10 / 10
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Paul Clarke of Middlesbrough, who had a new White Citroen Dispatch Van on 11/11/2019
Overall: 10 / 10
BMW 4 Series Gran Coupe
David Wilson
07/11/2019
07/11/2019
10 / 10
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David Wilson of Gateshead , who had a new Mineral Grey BMW 4 Series Gran Coupe on 07/11/2019
Overall: 10 / 10
Delivery Person Comments
Very Good , pleasant driver took tune to show me all the features of the car
Delivery Punctuality Comments
Very Good kept me updated with delivery ETA
Overall Punctuality Comments
Very Good kept me updated with delivery ETA
Cleanliness Comments
Very Good
Damage Comments
None
Overall Comments
Very Good
Improvements
None
Kia Sportage Estate
30/10/2019
30/10/2019
? / 10
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Peugeot 3008 Estate
Paula O'Hagan
25/10/2019
25/10/2019
8 / 10
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Paula O'Hagan of Basingstoke, who had a new Nera Black Peugeot 3008 Estate on 25/10/2019
Overall: 8 / 10
Skoda Karoq Estate
Jim Horbury
08/11/2019
08/11/2019
8 / 10
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Jim Horbury of Fordingbridge, who had a new Energy Blue Skoda Karoq Estate on 08/11/2019
Overall: 8 / 10
Missing Comments
Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon
Claire Mackie
07/11/2019
07/11/2019
8 / 10
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Claire Mackie of Sheffield, who had a new Nevada White Seat Leon Hatchback on 07/11/2019
Overall: 8 / 10
Dealer Service Comments
Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate
Stan Castleton
07/11/2019
07/11/2019
8 / 10
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Delivery Communication Comments
Stan Castleton of Rochdale, who had a new Black Kia Sportage Estate on 07/11/2019
Overall: 8 / 10
Delivery Person Comments
Clean and presentable
Delivery Punctuality Comments
Here when they said
Overall Punctuality Comments
Here when they said
Cleanliness Comments
The delivery driver washed it off at the local Morrisons store
Damage Comments
None I have noticed it was raining hard when delivery was made
Dealer Service Comments
I had no direct contact with the dealer
Overall Comments
Phoned the day before to say he would be here early also phoned to say he was nearby
Delivery Communication Comments
Lings were excellent as usual very helpful and a pleasure to deal with
Missing Comments
There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare
Improvements
Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia
Colin Bones
06/11/2019
06/11/2019
10 / 10
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Colin Bones of Folkestone, who had a new Candy White Skoda Octavia Hatchback on 06/11/2019
Overall: 10 / 10
Volkswagen Golf Mk7
Peter Funnell
06/11/2019
06/11/2019
10 / 10
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Peter Funnell of Romsey, who had a new Urano Grey VW Golf Hatchback Mk7 on 06/11/2019
Overall: 10 / 10
Improvements
Nothing
Seat Arona
Kate Dutton
24/10/2019
24/10/2019
8 / 10
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Kate Dutton of Northwich, who had a new Nevada White Seat Arona Hatchback on 24/10/2019
Overall: 8 / 10
Improvements
No
Nissan Qashqai
Arlene Kelly
01/11/2019
01/11/2019
8 / 10
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Arlene Kelly of Glasgow, who had a new Vivid Blue Nissan Qashqai Hatchback on 01/11/2019
Overall: 8 / 10
Delivery Person Comments
I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.
Delivery Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Overall Punctuality Comments
Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.
Cleanliness Comments
Car in beautiful condition. Very clean.
Dealer Service Comments
I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.
Overall Comments
Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery companies. Even so, a bit inconvenient otherwise would have been a very good. It's a very good for Guy though as he was extremely helpful.
Improvements
Get some delivery slots for the weekend as an option for those who need it.
Renault Captur
Cath Harper
01/11/2019
01/11/2019
10 / 10
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Cath Harper of Pontefract, who had a new Arctic white Renault Captur Hatchback on 01/11/2019
Overall: 10 / 10
Improvements
Only one comment - somehow the delivery driver had the wrong house number by the driver quickly tracked me down
Seat Leon
Ben Hall
31/10/2019
31/10/2019
10 / 10
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Ben Hall of Sheffield, who had a new Mystery blue Seat Leon Hatchback on 31/10/2019
Overall: 10 / 10
Improvements
Nothing. I was very well looked after
Skoda Kodiaq Estate
Hannah Elliott
31/10/2019
31/10/2019
6 / 10
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Delivery Communication Comments
Hannah Elliott of Hereford, who had a new Energy Blue Skoda Kodiaq Estate on 31/10/2019
Overall: 6 / 10
Delivery Person Comments
All good
Delivery Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Overall Punctuality Comments
Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful
Cleanliness Comments
Hard to check properly as it was dark and raining but lovely and clean inside and out
Damage Comments
Wheel chip spotted on delivery and bonnet dent spotted in daylight when the car was dry after all the rain had stopped
Dealer Service Comments
Lovely clean car, shame about the chip and dent and lack of communication on delivery time. My first Skoda (am on third now) was from the same dealer and didn’t have any problems then...
Overall Comments
was a shame it was so late in the day with no communication. The collection company kept us informed repeatedly on what they were doing and were amazing, but we didn't hear anything from the delivery driver until 4.15pm - they could have at the very least let us know that it was the last delivery of the day so we knew it would be later on in the day rather than having to wait all day - especially as in my original booking I stated that I had to leave work at 2pm.
Delivery Communication Comments
Poor communication from dealer but very speedy and helpful communication from ling and team
Improvements
Communication that we were the last deliver of the day would have made a big difference
Seat Leon
Adam Lancaster
31/10/2019
31/10/2019
8 / 10
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Adam Lancaster of Welwyn Garden City, who had a new Nevada White Seat Leon Hatchback on 31/10/2019
Overall: 8 / 10
Cleanliness Comments
Inside perfect condition. Outside was also fine considering that it'd been driven 64 miles for delivery.
Improvements
Force the dealer to supply a full tank of fuel ;) unlikely but I can hope :)
Jeep Compass Station Wagon
Lina Alousta
24/10/2019
24/10/2019
6 / 10
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Lina Alousta of Epsom, who had a new Black Jeep Compass SW on 24/10/2019
Overall: 6 / 10
Delivery Person Comments
Pleasant man but didn't speak much English if at all. Just handed keys and forgot to put the delivery miles on the paper which I had to call him about the following morning. 125 miles, which he had remembered to put on later.
Delivery Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Overall Punctuality Comments
Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves.
Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.
Cleanliness Comments
Cleaning marks on back doors and gear box as seen on pictures provided (uploaded)
Missing Comments
Delivery form was not complete as delivery miles was noted as 0 when the actual miles on delivery was - 125 miles. This I hope was rectified as delivery driver confirmed the following day via phone
Improvements
Dealers have to communicate better with their drivers to arrange pick up
Renault Clio
Paul Clarke
31/10/2019
31/10/2019
10 / 10
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Paul Clarke of Middlesbrough, who had a new White Renault Clio Hatchback on 31/10/2019
Overall: 10 / 10
Peugeot 3008 Estate
Scott Darlington
29/10/2019
29/10/2019
8 / 10
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Delivery Communication Comments
Scott Darlington of Wrexham, who had a new Nimbus Grey Peugeot 3008 Estate on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
The delivery person was very pleasant and helpful.
Dealer Service Comments
Just to be clear, I found the whole process very good indeed, however the delivery process was not as good! A delay with no apology or information to why? There was no specific time of arrival, most other delivery process' give max 2 hour window ( peoples time is valuable too) . On the second day delivery, I was told that the delivery was coming AM and it was.
Overall Comments
I was disappointed that the delivery was cancelled at the last minute on the original date of delivery, however on the second day it was excellent.
Delivery Communication Comments
Communication from Ling was good, nothing from dealer. The car was cancelled at the last minute, which was very disappointing and no reason why?
Missing Comments
Handbook and logbook
Improvements
A 4 hour time slot for delivery should be better, surely this day and age that could be done, with a tracker most delivery companies do this and they have hundreds of parcels not just 1 item!!
Volkswagen T-Roc
Michael Gilliver
29/10/2019
29/10/2019
8 / 10
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Delivery Communication Comments
Michael Gilliver of Coatbridge, who had a new White VW T-Roc Hatchback on 29/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, knew his stuff. I'm generally au fait with cars but went out of his way to explain new technology.
Delivery Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Overall Punctuality Comments
Cant be faulted given he had a full transporter up from Rugby.
Cleanliness Comments
Just some general dirt marks from being on back of a trailer. To be expected.
Dealer Service Comments
Dates moved from original promise - this affected my crossover time because my previous lease deal had expired, leaving me carless.
Overall Comments
Good comms, lovely bloke.
Delivery Communication Comments
Can't be faulted.
Missing Comments
Copy of delivery form. Driver told me I don't get one.
Improvements
N/A
Honda CR-V Estate
29/10/2019
29/10/2019
8 / 10
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of , who had a new Raylle Red Honda CR-V Estate on 29/10/2019
Overall: 8 / 10
Cleanliness Comments
Obviously a bit dirty as it had been driven here on a very wet morning, with rain most of the way. Dry here in Lydd though.
Dealer Service Comments
would have been higher if private plates had been registered and fitted as requested
Overall Comments
Sent a text at 7am to say car would be arriving at 8.15am and it was here just about on time.
Volvo V90 Estate
Nish Gonsalkorale
25/10/2019
25/10/2019
8 / 10
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Nish Gonsalkorale of Bradford, who had a new Osmium Grey Volvo V90 Estate on 25/10/2019
Overall: 8 / 10
Delivery Person Comments
Very friendly, nice guy - no issues at all.
Delivery Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Overall Punctuality Comments
As previously mentioned, was actually early, both good and bad thing on the day!
Cleanliness Comments
Had even washed it after he had to drive on the motorway in the rain.
Damage Comments
No issues
Dealer Service Comments
IN car internet not working, not clear what services should be available, had no direct dealing with them, so scoring as 'good'.
Overall Comments
We were expecting mid morning, but the car was there first thing - good overall, but luckily my wife was in to do the school run. Would have been useful to have certain aspects of the infotainment system checked (it doesn't get online etc), not sure if that's for the delivery guys though...
Improvements
Nothing other than the possible setup of VolvoID/online services (if they're even allowed)
Nissan Qashqai
Darren Owen
25/10/2019
25/10/2019
10 / 10
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Darren Owen of Colwyn Bay, who had a new Flame Red Nissan Qashqai Hatchback on 25/10/2019
Overall: 10 / 10
Delivery Person Comments
Superb! 10/10
Delivery Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Overall Punctuality Comments
Bang on time to the exact minute he said he'd arrive.
Cleanliness Comments
Car was absolutely spotless.
Damage Comments
None that I could see, it was pouring down haha so we were very quick :)
Overall Comments
Very happy, the chap delivering was so polite. He also rang me to let me know exactly when he would arrive.
Missing Comments
Very happy with delivery. This may seem daft but he looked really trustworthy so this reassured me.
Improvements
Nothing, it was perfect.
Skoda Octavia
Jodie Mellor
22/10/2019
22/10/2019
10 / 10
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Jodie Mellor of Knutsford, who had a new Moon White Skoda Octavia Hatchback on 22/10/2019
Overall: 10 / 10
Nissan Qashqai
Rebecca Mitchell
24/10/2019
24/10/2019
10 / 10
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Rebecca Mitchell of Sale, who had a new Nightshade Nissan Qashqai Hatchback on 24/10/2019
Overall: 10 / 10
Delivery Person Comments
He was nice, older and respectful
Delivery Punctuality Comments
He rang twice to let me know where he was
Overall Punctuality Comments
He rang twice to let me know where he was
Peugeot 3008 Estate
Blake O'Connor
11/10/2019
11/10/2019
10 / 10
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Blake O'Connor of Hampshire, who had a new Black Peugeot 3008 Estate on 11/10/2019
Overall: 10 / 10
Nissan Qashqai
Sas Lee
14/10/2019
14/10/2019
8 / 10
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Sas Lee of LLANELLI, who had a new Black Nissan Qashqai Hatchback on 14/10/2019
Overall: 8 / 10
Honda CR-V Estate
Javan Wardle
18/10/2019
18/10/2019
10 / 10
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Javan Wardle of , who had a new Cosmic Blue Honda CR-V Estate on 18/10/2019
Overall: 10 / 10
Volvo V60 Estate
Chris Stewart
21/10/2019
21/10/2019
10 / 10
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Chris Stewart of Lenzie, who had a new Denim Blue Volvo V60 Estate on 21/10/2019
Overall: 10 / 10
Delivery Person Comments
Very polite chap. Car in perfect condition
Delivery Punctuality Comments
He was actually early, which was great
Overall Punctuality Comments
He was actually early, which was great
Damage Comments
Inspected in the dark and seemed fine. Reinspected in daylight and was still fine
Dealer Service Comments
Not really had much to talk to them about
Improvements
There's a question over the SIM card installed on the smart tech on the car. I wasn't expecting it and the delivery driver didn't seem to know about it either. It's not a massive problem at the moment, I'm using my own Mifi to run the networking, but I'd like to know if I'm OK to use it, what the data limits are, etc
Volvo XC60 Estate
Paul Hartigan
19/10/2019
19/10/2019
8 / 10
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Paul Hartigan of Gerrards Cross, who had a new Bright silver Volvo XC60 Estate on 19/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
Was super early!
Overall Punctuality Comments
Was super early!
Dealer Service Comments
Took a bit of chasing to get the Volvo PIN sorted
Overall Comments
Very polite delivery driver, arrived early
Volvo XC40 Estate
Ben May
17/10/2019
17/10/2019
10 / 10
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Ben May of , who had a new Black Volvo XC40 Estate on 17/10/2019
Overall: 10 / 10
Cleanliness Comments
Weather not great but the driver did have it cleaned prior to delivery.
Overall Comments
Delivered at the time specified and I had a phone call prior.
Suzuki Vitara Estate
Paul Morrell
15/10/2019
15/10/2019
10 / 10
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Paul Morrell of London, who had a new Superior White Suzuki Vitara Estate on 15/10/2019
Overall: 10 / 10
Volkswagen Golf Mk7
15/10/2019
15/10/2019
10 / 10
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of , who had a new Pure white VW Golf Hatchback Mk7 on 15/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Overall Punctuality Comments
Delivered in the morning as promised, 1hour notice given of arrival
Dealer Service Comments
All very simple, very little interaction with them really. Car fully charged on delivery
Overall Comments
Call day before to confirm car would be delivered on a trailer the next morning.
Call 1hr before delivery
No problems at all
Missing Comments
No service book
Improvements
nothing!
Hyundai Ioniq
Ken Potts
17/10/2019
17/10/2019
10 / 10
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Ken Potts of Sheringham, who had a new Iron Grey Hyundai Ioniq Hatchback on 17/10/2019
Overall: 10 / 10
Improvements
No improvements I can think of.
Nissan Qashqai
Martin Freeman
16/10/2019
16/10/2019
4 / 10
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Martin Freeman of Portsmouth, who had a new Flame Red Nissan Qashqai Hatchback on 16/10/2019
Overall: 4 / 10
Delivery Person Comments
OK guy but didn't get the car vacuumed when he got it washed because it was too expensive!
Could have let me know earlier that he would be arriving later in the day.
Bad breath!!
Delivery Punctuality Comments
Didn't arrive in the morning
Overall Punctuality Comments
Didn't arrive in the morning
Cleanliness Comments
Water marks on paint work and driver footwell full of dirt. The car was not valeted just given a quick wash.
Dealer Service Comments
No direct contact with dealer
Overall Comments
I would have preferred it not to have been driven
Missing Comments
Delivery paperwork was done electronically and I didn't get an email copy
Improvements
Supply a correctly valeted car.
Better delivery estimate.
Tell Nissan to supply mats.
Honda Jazz
Sean Smith
15/10/2019
15/10/2019
10 / 10
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Delivery Communication Comments
Sean Smith of Shoreham By Sea, who had a new Milano Red Honda Jazz Hatchback on 15/10/2019
Overall: 10 / 10
Delivery Person Comments
Very professional, explained everything well and showed me the completed delivery form before asking me to sign anything.
Delivery Punctuality Comments
Arrived exactly when agreed.
Overall Punctuality Comments
Arrived exactly when agreed.
Dealer Service Comments
All the electronic forms I was sent to complete for the finance etc. were the easiest I've ever had to fill in to lease a car.
Delivery Communication Comments
Delivery person called me the day before to arrange the delivery time and was very accommodating.
Improvements
Nothing! Couldn't fault it at all.
Hyundai i10
Richard Stead
14/10/2019
14/10/2019
10 / 10
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Richard Stead of West Yorkshire, who had a new Stardust grey Hyundai i10 Hatchback on 14/10/2019
Overall: 10 / 10
Seat Tarraco Estate
Alan Wilson
15/04/2019
15/04/2019
8 / 10
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Alan Wilson of Birmingham, who had a new Deep Black Seat Tarraco Estate on 15/04/2019
Overall: 8 / 10
Citroen C5 Aircross
Ann Hobden
11/10/2019
11/10/2019
10 / 10
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Delivery Communication Comments
Ann Hobden of BRISTOL, who had a new Black Citroen C5 Aircross Hatchback on 11/10/2019
Overall: 10 / 10
Delivery Person Comments
the delivery guy was really nice and very pleasant, it was raining on and off for the delivery and delivery guy was more than happy as we looked over the car
Delivery Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Overall Punctuality Comments
did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day
Cleanliness Comments
the car looked as though it had just been washed
Damage Comments
at time of inspection we did not note anything, but on my first drive I noticed that the driver side windscreen wiper does not clear screen nicely and spears, I have cleaned it but to no avail but to be honest this is not a complaint and if it bugs me then I will purchase a replacement, just a little annoying but hopefully will stop raining soon!
Dealer Service Comments
marked very good although I did not have any contact with the dealer at all but process was very good and I am happy
Overall Comments
delivery was great, was rang 25 minutes before hand and the car only had to come a short distant from my home so not many miles put on car upon delivery.
Delivery Communication Comments
whole process was very good
Improvements
nothing more this time, would of been nice to of had a eta of delivery but not to bothered with that and I know this is subject to all parties performing on the day!
Skoda Karoq Estate
Andy Evelyn
11/10/2019
11/10/2019
8 / 10
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Andy Evelyn of Milton Keynes, who had a new Energy Blue Skoda Karoq Estate on 11/10/2019
Overall: 8 / 10
Improvements
ETA provided earlier
Seat Ibiza
Gary Gomes
10/10/2019
10/10/2019
8 / 10
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Gary Gomes of Ashford , who had a new Blue Seat Ibiza Hatchback on 10/10/2019
Overall: 8 / 10
Delivery Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Punctuality Comments
I didn't really have an expected time, so not really an issue for me.
Overall Comments
Kept updated in good time with progress.
Improvements
I was happy with process.
Volkswagen Golf Mk7
Jason Zemmel
04/10/2019
04/10/2019
8 / 10
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Jason Zemmel of Altrincham, who had a new Atlantic blue VW Golf Hatchback Mk7 on 04/10/2019
Overall: 8 / 10
Delivery Person Comments
bang on time - called before he left and gave me an exact time of arrival
Dealer Service Comments
gave me keyring
Improvements
all good - as per communication
Volkswagen Golf Mk7
JB Broom
07/10/2019
07/10/2019
8 / 10
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JB Broom of Ascot, who had a new Metallic black VW Golf Hatchback Mk7 on 07/10/2019
Overall: 8 / 10
Improvements
Car was not perfectly clean.
Skoda Octavia
Richard Jones
07/10/2019
07/10/2019
10 / 10
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Richard Jones of Sutton Coldfield, who had a new Energy Blue Skoda Octavia Hatchback on 07/10/2019
Overall: 10 / 10
Citroen C3
Kate Sarginson
03/10/2019
03/10/2019
8 / 10
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Kate Sarginson of Clitheroe, who had a new Platinum Grey Citroen C3 Hatchback on 03/10/2019
Overall: 8 / 10
Improvements
Nothing
Audi Q3 Estate
Adrian Cresswell
25/09/2019
25/09/2019
10 / 10
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Adrian Cresswell of Bradford , who had a new Chronos Grey Audi Q3 Estate on 25/09/2019
Overall: 10 / 10
Delivery Person Comments
Smart, on time, good communication
Cleanliness Comments
Very clean
Improvements
Nothing
Nissan Qashqai
Ray Waggott
01/10/2019
01/10/2019
10 / 10
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Ray Waggott of Sunderland, who had a new Flame red Nissan Qashqai Hatchback on 01/10/2019
Overall: 10 / 10
Delivery Punctuality Comments
Driver rang early morning to give me has ETA.
Overall Punctuality Comments
Driver rang early morning to give me has ETA.
Renault Clio
Karen Errington
01/10/2019
01/10/2019
8 / 10
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Karen Errington of Penshaw, who had a new Flame Red. Renault Clio Hatchback on 01/10/2019
Overall: 8 / 10
Nissan Qashqai
Stuart McLaughlan
30/09/2019
30/09/2019
8 / 10
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Stuart McLaughlan of Dundee, who had a new Black Nissan Qashqai Hatchback on 30/09/2019
Overall: 8 / 10
Delivery Person Comments
perfectly nice
Overall Comments
They let us know when to expect the car gave a two hour window and arrived early in the two hour slot
Improvements
more accurate time or a call when 30 mins away
Volkswagen Golf Mk7
Sam Burnett
30/09/2019
30/09/2019
8 / 10
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Sam Burnett of Mitcham, who had a new Metallic VW Golf Hatchback Mk7 on 30/09/2019
Overall: 8 / 10
Overall Comments
Car was delivered well, arrived when I was told it was. Some confusion over what standard equipment should have been supplied with the car - dealership was slow to confirm, but issue hopefully sorted.
Missing Comments
Charge cable was missing as noted above - important for an electric car, I can’t charge it yet!
Toyota RAV4 Estate
Jenny O'Donnell
23/09/2019
23/09/2019
10 / 10
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Delivery Communication Comments
Jenny O'Donnell of Preston, who had a new Pure White Toyota RAV4 Estate on 23/09/2019
Overall: 10 / 10
Delivery Person Comments
Much better and nicer than your average car salesman! Lovely bloke
Delivery Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Overall Punctuality Comments
They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive
Cleanliness Comments
Spotless
Dealer Service Comments
Nothing to comment process was smooth
Overall Comments
The guy who delivered it was really friendly and knowledgeable and took his time to show me how to use the car
Delivery Communication Comments
Always kept me up to date
Missing Comments
Need to check about warranty book the man did give me a folder of stuff
Improvements
Nothing at all
Volvo S60 Saloon
Alex Marginson
25/09/2019
25/09/2019
8 / 10
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Alex Marginson of Bromsgrove , who had a new Fusion Red Volvo S60 Saloon on 25/09/2019
Overall: 8 / 10
Missing Comments
2nd manual key (blade) - now received in post
Improvements
No issues all good
Volkswagen Tiguan Estate
Miriam Wilson
27/09/2019
27/09/2019
10 / 10
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Miriam Wilson of London, who had a new Deep Black Pearlescent VW Tiguan Estate on 27/09/2019
Overall: 10 / 10
Delivery Person Comments
The delivery guy was a real gentleman - and showed me how the car worked. Above and beyond my expectations.
Delivery Punctuality Comments
Was even a few mins early
Overall Punctuality Comments
Was even a few mins early
Missing Comments
The warranty details are all kept online now apparently. I completed the delivery form and took a photo
Improvements
I was very pleased with the overall service. I would highly recommended them
Nissan Qashqai
Andy Peaden
26/09/2019
26/09/2019
8 / 10
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Andy Peaden of Huddersfield, who had a new Flame Red Nissan Qashqai Hatchback on 26/09/2019
Overall: 8 / 10
Delivery Person Comments
as above :)
Damage Comments
slight mark to front bonnet
Overall Comments
car delivered reasonably promptly, arrived at 2:00pm, very pleasant delivery driver
Skoda Octavia
Chris Cunnane
26/09/2019
26/09/2019
8 / 10
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Delivery Communication Comments
Chris Cunnane of Edinburgh , who had a new Energy Blue Skoda Octavia Hatchback on 26/09/2019
Overall: 8 / 10
Delivery Communication Comments
Only learned of delivery time on the day - even just morning or afternoon the day before would be helpful.
Volkswagen Tiguan Estate
Paul Yung
24/09/2019
24/09/2019
6 / 10
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Paul Yung of Epsom, who had a new Iridium Grey Metallic VW Tiguan Estate on 24/09/2019
Overall: 6 / 10
Delivery Person Comments
he was bit too casual about the process. More professionalism would have been good. He whizzed through the form and the rating and simply put a 10 there without asking me!
Delivery Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Overall Punctuality Comments
Arrived late morning which was fine. he did call earlier to say traffic was bad
Damage Comments
not that i could see, but it was heavy rain, so difficult assess on the spot
Dealer Service Comments
didnt like them trying use scare tactics in the gap insurance
Overall Comments
it was fine
Improvements
i know its not the most glamourous job, but a certain level of professionalism would not go amiss
Mercedes C Class Estate
Amber Tipping
23/09/2019
23/09/2019
10 / 10
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Amber Tipping of Hawkhurst, who had a new Obsidian Black Mercedes C Class Estate on 23/09/2019
Overall: 10 / 10
Overall Comments
Great service
Mercedes E Class Coupe
Anthony ASQUITH
23/09/2019
23/09/2019
10 / 10
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Delivery Communication Comments
Anthony ASQUITH of MILTON, who had a new Selenite Grey Mercedes E Class Coupe on 23/09/2019
Overall: 10 / 10
Cleanliness Comments
Perfect car and service
Overall Comments
Excellent service, on time, Charlie from Listers was excellent.