Pic 100% owned by Ling

CAR LEASE CHEAP CAR LEASE

Contract hire cars, LINGsCARS is the "UK's favourite car leasing website" - On 2016 We leased over £85 million in cars! (RRP)

We live inside our car leasing website all day Monday to Friday 9am-6pm. We lease the cheapest contract hire cars in the UK! - We are LINGsCARS.com, accept no substitutes

UK's car leasing queen Ling Valentine

Ling Valentine, UK's car leasing queen

I am LING you can trust me

Menu

Ling's Bike Trip

CARS A-Z

Cheap car leasing list Don't miss any of my car leasing deals

100% verified and true reviews from
6417 customers!

Seat Arona David
24/02/2021
6 / 10

Click to read more
×

David of Great Malvern , who had a new Seat Arona Hatchback on 24/02/2021

Overall: 6 / 10

Delivery Punctuality Comments

Arrived around time notified, albeit time was only notified that morning.

Overall Punctuality Comments

Arrived around time notified, albeit time was only notified that morning.

Overall Comments

Could have had more warning of arrival time. A message the day before would have been helpful.

Delivery Communication Comments

Your part was fine. Dealer could have been better.

Missing Comments

Apparently service record is all on line.

Improvements

Time notification, as above.
Volvo XC60 Estate Rob
22/02/2021
10 / 10

Click to read more
×

Rob of Tring, who had a new Volvo XC60 Estate on 22/02/2021

Overall: 10 / 10

Nissan Qashqai Dale
19/02/2021
8 / 10

Click to read more
×

Dale of Eastleigh, who had a new Nissan Qashqai Hatchback on 19/02/2021

Overall: 8 / 10

Dealer Service Comments

I would've said "very good" except they keep calling me Mrs Lane, despite the fact that I'm male. They're presumably guessing my gender from my first name. Not the end of the world, but a bit annoying, and I have asked them to update their records a couple of times.
Nissan Qashqai Naomi
15/02/2021
10 / 10

Click to read more
×

Naomi of Nuneaton, who had a new Nissan Qashqai Hatchback on 15/02/2021

Overall: 10 / 10

Delivery Person Comments

Nice man

Delivery Punctuality Comments

On time

Overall Punctuality Comments

On time

Cleanliness Comments

Clean and unused

Overall Comments

Straight forward, friendly

Delivery Communication Comments

Great communication

Improvements

None
Audi Q5 Estate Graeme
18/02/2021
10 / 10

Click to read more
×

Graeme of Wrexham, who had a new Audi Q5 Estate on 18/02/2021

Overall: 10 / 10

Delivery Person Comments

Very courtious

Damage Comments

small stone chip on front bumper

Overall Comments

Covid Safe delivery.

Delivery Communication Comments

Phone call before delivery telling me exactly what time was coming.

Missing Comments

Just as mentioned above.

Improvements

Nothing
Kia Niro Estate Pete
11/02/2021
8 / 10

Click to read more
×

Pete of Colchester, who had a new Kia Niro Estate on 11/02/2021

Overall: 8 / 10

Citroen C3 Steve
29/01/2021
10 / 10

Click to read more
×

Steve of Swindon, who had a new Citroen C3 Hatchback (2020 on) on 29/01/2021

Overall: 10 / 10

Missing Comments

This car does not have a spare wheel which I understand as there is a Temporary puncture repair kit in the boot. however I have noticed that the following are missing from the boot of the car, Wheel wrench, jack,wheel bolt cover removal tool , Removable towing eye, flat screwdriver. see attached photographs. I do have the lockable wheel nut however the spare 4 wheel nuts do not appear to be in the car either? I will send pics in following message
Renault Kangoo Ze Luis
10/02/2021
6 / 10

Click to read more
×

Luis of Farnborough, who had a new Renault Kangoo Ze Electric on 10/02/2021

Overall: 6 / 10

Delivery Person Comments

But did not know anything about the car

Delivery Punctuality Comments

did not call before arriving, called when arrived, so he had to wait for me to come

Overall Punctuality Comments

did not call before arriving, called when arrived, so he had to wait for me to come

Overall Comments

Delivered a day late without comms, even LingsCars had trouble getting an answer for me

Missing Comments

Is it missing the 3 pin charging cable?
Ford Fiesta David
10/02/2021
10 / 10

Click to read more
×

David of Maldon, who had a new Ford Fiesta Hatchback on 10/02/2021

Overall: 10 / 10

Ford Puma Michael
09/02/2021
6 / 10

Click to read more
×

Michael of Oldham, who had a new Ford Puma on 09/02/2021

Overall: 6 / 10

Improvements

Delivery truck
Mg MG5
05/02/2021
10 / 10

Click to read more
×

of , who had a new Mg MG5 Hatchback on 05/02/2021

Overall: 10 / 10

Seat Ateca Estate Si
08/02/2021
10 / 10

Click to read more
×

Si of St. Helens, who had a new Seat Ateca Estate on 08/02/2021

Overall: 10 / 10

Missing Comments

no service/warranty book
Nissan Qashqai Paul
01/02/2021
8 / 10

Click to read more
×

Paul of Cheslyn Hay, who had a new Nissan Qashqai Hatchback on 01/02/2021

Overall: 8 / 10

Nissan Qashqai Bruce
04/02/2021
10 / 10

Click to read more
×

Bruce of Edinburgh, who had a new Nissan Qashqai Hatchback on 04/02/2021

Overall: 10 / 10

Improvements

Nope.
Skoda Kamiq Hatchback Derick
16/12/2020
8 / 10

Click to read more
×

Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020

Overall: 8 / 10

Missing Comments

Umbrella

Improvements

Nothing everything was fine
Hyundai Kona Natalie
01/02/2021
10 / 10

Click to read more
×

Natalie of Dartford, who had a new Hyundai Kona Hatchback on 01/02/2021

Overall: 10 / 10

Delivery Communication Comments

LOvely man, very helpful and informative

Improvements

I cannot fault the service I have received - thank you so much, a very happy customer!
Volvo XC40 Estate Stuart
01/02/2021
8 / 10

Click to read more
×

Stuart of Cleethorpes, who had a new Volvo XC40 Estate on 01/02/2021

Overall: 8 / 10

Delivery Person Comments

Andy from Stoneacre was pleasant and courteous.

Delivery Punctuality Comments

I rang to arrange collection. Vehicle was ready when I arrived.

Overall Punctuality Comments

I rang to arrange collection. Vehicle was ready when I arrived.

Cleanliness Comments

Even though it was raining car was in very good standard of cleanliness both inside and out.

Damage Comments

Did not see any damage. Took photographs all around the car as a record before accepting delivery.

Overall Comments

Collected car from dealer. The dealer manning levels were low due to COVID restrictions.
Nissan Juke Peter
28/01/2021
10 / 10

Click to read more
×

Peter of Milton Keynes, who had a new Nissan Juke Hatchback on 28/01/2021

Overall: 10 / 10

Delivery Punctuality Comments

Hour later than they said but they let us know in advance so not a problem

Overall Punctuality Comments

Hour later than they said but they let us know in advance so not a problem
Mazda 3 Hatchback Claire
29/01/2021
8 / 10

Click to read more
×

Claire of , who had a new Mazda 3 Hatchback on 29/01/2021

Overall: 8 / 10

Delivery Person Comments

Very helpful but seemed more concerned about getting instructions for the bus to his next collection point than talking through the handover process!

Cleanliness Comments

Outside of car was dirty, which is understandable given the weather. Inside of car was clean but didn’t seem to the same “new car” standard as others I’ve had

Improvements

More time given for handover and checking of car
Volkswagen Golf Mk7 Pete
26/01/2021
8 / 10

Click to read more
×

Pete of Bradford, who had a new VW Golf Hatchback Mk7 on 26/01/2021

Overall: 8 / 10

Delivery Person Comments

Can't say I had a sniff to be honest :-) but no unpleasant smells and the car smelt brand new (as it should).. Vety coureteuos chap, no complaints

Delivery Punctuality Comments

Yep. Bang on time

Overall Punctuality Comments

Yep. Bang on time

Cleanliness Comments

Transported so picked up all the crap off the roads on the way over, but it's January, can't expect anything else. Inside immaculate

Dealer Service Comments

Hard to say - had nothing to do with them

Overall Comments

Good communication, turned up when expected, courteous and polite driver. Can't get much better.

Delivery Communication Comments

Spot on as usual and continue to entertain my ramblings

Improvements

Nothing
Nissan Qashqai Georgina
06/01/2021
10 / 10

Click to read more
×

Georgina of , who had a new Nissan Qashqai Hatchback on 06/01/2021

Overall: 10 / 10

Delivery Person Comments

Very nice man. Professional, smartly dressed.

Delivery Punctuality Comments

Came early. No hanging around.

Overall Punctuality Comments

Came early. No hanging around.

Overall Comments

Extremely happy

Delivery Communication Comments

Very good. Kept me in the picture.

Improvements

I was very satisfied. Was smooth and easy. True to their word.
Ford S-Max Estate Simon
26/01/2021
8 / 10

Click to read more
×

Simon of Sheffield, who had a new Ford S-Max Estate on 26/01/2021

Overall: 8 / 10

Cleanliness Comments

The inside was clean but the outside was dirty as he hadn’t had a chance to get it cleaned (perfectly fine due to COVID)
Audi A6 Estate Ian
22/01/2021
10 / 10

Click to read more
×

Ian of Eastleigh, who had a new Audi A6 Avant on 22/01/2021

Overall: 10 / 10

Dealer Service Comments

I didn't deal with the dealer directly

Improvements

None, all good.
Volkswagen Golf Mk7 Mike
22/01/2021
8 / 10

Click to read more
×

Mike of Fairford, who had a new VW Golf Hatchback Mk7 on 22/01/2021

Overall: 8 / 10

Cleanliness Comments

Car was valeted and clean inside - outside was dirty due to the road conditions

Overall Comments

Ran through all the features of the car and answered any question I had

Delivery Communication Comments

Good communication from the team at Lings
Fiat 500 Emma
06/01/2021
10 / 10

Click to read more
×

Emma of Ashby-de-la-Zouch , who had a new Fiat 500 Hatchback on 06/01/2021

Overall: 10 / 10

Overall Comments

Just a couple of weeks later than I had originally been told

Improvements

Approximate time of delivery, am or pm for example instead of leaving the whole day open
Volvo XC40 Estate Simon
22/01/2021
8 / 10

Click to read more
×

Simon of Nottingham, who had a new Volvo XC40 Estate on 22/01/2021

Overall: 8 / 10

Overall Comments

The guy from the dealer was really helpful. They had set up the onboard wifi and volvo on call. The car wasnt spotless but due to covid I really didnt mind. He followed the covid rules really well.
Ford Fiesta Becca
22/01/2021
10 / 10

Click to read more
×

Becca of , who had a new Ford Fiesta Hatchback on 22/01/2021

Overall: 10 / 10

Missing Comments

Service book and warranty certificate is not signed
Nissan Qashqai
13/01/2021
10 / 10

Click to read more
×

of , who had a new Nissan Qashqai Hatchback on 13/01/2021

Overall: 10 / 10

Volkswagen Golf Mk8
13/01/2021
6 / 10

Click to read more
×

of , who had a new VW Golf Hatchback Mk8 on 13/01/2021

Overall: 6 / 10

Cleanliness Comments

Wet day, dirty roads so a little dirty. Driver said he was willing to find a car wash (not many around here) but I declined the kind offer

Damage Comments

None visible. Car wet

Missing Comments

Service book

Improvements

Pass on customer supplied information about directions. This was supplied, but as ever, never reached the driver. Sums up the motor trade / main dealer experience (not Lings by the way!)
Audi Q5 Estate Chris
13/01/2021
10 / 10

Click to read more
×

Chris of Essex, who had a new Audi Q5 Estate on 13/01/2021

Overall: 10 / 10

Delivery Person Comments

Very pleasant, professional and friendly as mentioned.

Delivery Punctuality Comments

Precisely on time and call made prior to arrival.

Overall Punctuality Comments

Precisely on time and call made prior to arrival.

Cleanliness Comments

Cleaned just before delivery, looked stunning even on a very wet day!

Dealer Service Comments

Car supplied precisely on time, ready for when previous car was returned, after a 5 month lead time. excellent.

Overall Comments

Delivery was by a very professional and friendly person, made everything clear and clearly cared about service, stopping to clean the car en route for perfect delivery.

Improvements

Notthing.
Mini Countryman Hatch Mark
08/01/2021
10 / 10

Click to read more
×

Mark of Birmingham, who had a new Mini Countryman Hatchback on 08/01/2021

Overall: 10 / 10

Delivery Person Comments

Kyle was very polite and friendly.

Delivery Punctuality Comments

The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.

Overall Punctuality Comments

The delivery slot was 11-1, but Kyle got in touch to say it would be 1-2. So a bit later than planned but excellent communication. It arrived around 1pm.

Cleanliness Comments

Spotless.

Dealer Service Comments

There was a delay due to Covid and then a recall. But I was given a brand new courtesy car for a few months, free or charge.

Overall Comments

It arrived in pristine condition on the back of a truck.

Missing Comments

There was no delivery form or paperwork, which Kyle said was because of Covid.

Improvements

Nothing. Thank you.
Ford Focus Jonathan
07/01/2021
8 / 10

Click to read more
×

Jonathan of Burnham, who had a new Ford Focus Hatchback on 07/01/2021

Overall: 8 / 10

Delivery Punctuality Comments

Arrived at 0730, much earlier than I had expected.

Overall Punctuality Comments

Arrived at 0730, much earlier than I had expected.

Cleanliness Comments

Inside immaculate, outside a little grubby but this was from spray/grit where the car was driven down the motorway from the dealer to my address.

Dealer Service Comments

Last minute request for additional proof of address documents the afternoon before delivery was a little irritating otherwise I would have rated very good.

Delivery Communication Comments

Excellent communication about delivery from Ling's. No direct contact with the dealer.
Seat Arona David
06/01/2021
8 / 10

Click to read more
×

David of Leeds, who had a new Seat Arona Hatchback on 06/01/2021

Overall: 8 / 10

Cleanliness Comments

Car had some ‘road dust’ Delivery guy said the valets had been furloughed and apologised for this.
Volkswagen Golf Mk8 Jayne
29/12/2020
8 / 10

Click to read more
×

Jayne of Birmingham, who had a new VW Golf Hatchback Mk8 on 29/12/2020

Overall: 8 / 10

Delivery Person Comments

As above, I collected the car so does not apply.

Delivery Punctuality Comments

As above, does not apply.

Overall Punctuality Comments

As above, does not apply.

Dealer Service Comments

Despite the issues with delivery, the dealer has issued a gesture of good will to compensate, and I am happy with the level of customer service.

Overall Comments

Dealer was unable to deliver on the agreed date, and I had to collect.

Improvements

As above. Circumstances beyond everybody’s control meant I had to collect the car rather than it being delivered. However, the communication from both Ling & the dealer was excellent, and I have no complaints about the customer service.
Land Rover RR Sport Estate Deano
22/12/2020
10 / 10

Click to read more
×

Deano of East Grinstead, who had a new Land Rover Range Rover Sport on 22/12/2020

Overall: 10 / 10

Damage Comments

tiny pin hole on roof blind. this was noted on delivery sheet (doesn't bother me)
Renault Zoe
21/12/2020
8 / 10

Click to read more
×

of , who had a new Renault Zoe Hatchback on 21/12/2020

Overall: 8 / 10

Delivery Punctuality Comments

Came very early. Was very good.

Overall Punctuality Comments

Came very early. Was very good.

Cleanliness Comments

Could have been cleaner.

Damage Comments

Was raining but there seems to be no damage.

Overall Comments

Was ok. The car came fine, was a bit dirty on the outside but it was raining. They left some rubbish in the door compartment.

Improvements

Delivery with less miles on the clock.
Honda Civic Lorraine
23/12/2020
10 / 10

Click to read more
×

Lorraine of Worksop , who had a new Honda Civic Hatchback on 23/12/2020

Overall: 10 / 10

Delivery Person Comments

Polite

Overall Comments

Had a call the day before and then 20 mins before delivery
Audi A5 Coupe Lady
21/12/2020
10 / 10

Click to read more
×

Lady of Leicester , who had a new Audi A5 Coupe on 21/12/2020

Overall: 10 / 10

Toyota Aygo Kerry
18/12/2020
10 / 10

Click to read more
×

Kerry of Gateshead, who had a new Toyota Aygo Hatchback on 18/12/2020

Overall: 10 / 10

Vauxhall Crossland X (2017-20) Graham
21/12/2020
6 / 10

Click to read more
×

Graham of Abingdon, who had a new Vauxhall Crossland X Diesel Hatchback (2017 - 2020) on 21/12/2020

Overall: 6 / 10

Cleanliness Comments

Filthy outside - mainly due to wet conditions and being driven 160 miles... Interior mats, pedals and carpets very muddy. A bit disappointing

Damage Comments

Haven't yet had a moment of dry to fully check the body - very wet and dirty. From what I can see it looks undamaged.

Improvements

Delivered the vehicle clean, in day light pref not sub 7am!
Volvo XC40 Estate Jay
17/12/2020
8 / 10

Click to read more
×

Jay of Falkirk, who had a new Volvo XC40 Estate on 17/12/2020

Overall: 8 / 10

Volvo XC60 Estate Leeanne
17/12/2020
10 / 10

Click to read more
×

Leeanne of Co Durham, who had a new Volvo XC60 Estate on 17/12/2020

Overall: 10 / 10

Dealer Service Comments

Difficult to score as I had no contact with the dealer. Long and team took care of everything!

Improvements

No improvements. Communication was clear from Guy and Graham - (the delivery man) could not fault the experience at all!
Audi TT Coupe
16/12/2020
8 / 10

Click to read more
×

of , who had a new Audi TT Coupe on 16/12/2020

Overall: 8 / 10

Overall Comments

Delivery driver was a little needy in terms of giving him directions to the property, but to be fair it is not easy to find with Google Maps

Missing Comments

No V5 but it may be that the lease company keeps it
Citroen C3 Corey
16/12/2020
10 / 10

Click to read more
×

Corey of Gateshead, who had a new Citroen C3 Hatchback (2020 on) on 16/12/2020

Overall: 10 / 10

Delivery Punctuality Comments

Spot on half 2 as agreed.

Overall Punctuality Comments

Spot on half 2 as agreed.

Cleanliness Comments

As new, wasn't even mucky from the drive from London

Overall Comments

Several phone calls to keep me updated, very friendly and cheerful
Skoda Kamiq Hatchback Derick
16/12/2020
8 / 10

Click to read more
×

Derick of Congerstone, Nuneaton, who had a new Skoda Kamiq Hatchback on 16/12/2020

Overall: 8 / 10

Suzuki Vitara Estate Rebecca
14/12/2020
10 / 10

Click to read more
×

Rebecca of Glasgow, who had a new Suzuki Vitara Estate on 14/12/2020

Overall: 10 / 10

Hyundai Tucson Estate (2018-21) Gwyn
10/12/2020
10 / 10

Click to read more
×

Gwyn of LLANFAIRFECHAN, who had a new Hyundai Tucson Estate (2018 - 2021) on 10/12/2020

Overall: 10 / 10

Improvements

All very good
Kia Niro Estate Robert
11/12/2020
8 / 10

Click to read more
×

Robert of Southwell, who had a new Kia Niro Estate on 11/12/2020

Overall: 8 / 10

Fiat 500 Convertible Leeca
10/12/2020
10 / 10

Click to read more
×

Leeca of Gloucestershire, who had a new Fiat 500C Convertible on 10/12/2020

Overall: 10 / 10

Delivery Person Comments

Friendly and informative

Delivery Punctuality Comments

On time

Overall Punctuality Comments

On time

Cleanliness Comments

Clean and smelled of brand new car

Dealer Service Comments

Ok but not heard when first payment or even initial payment is happening. Nothing from post yet.

Overall Comments

No complaints

Improvements

Delivery was perfect
Audi A4 Saloon Petet
03/12/2020
8 / 10

Click to read more
×

Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020

Overall: 8 / 10

Audi A4 Saloon Petet
03/12/2020
8 / 10

Click to read more
×

Petet of Paisley, who had a new Audi A4 Saloon on 03/12/2020

Overall: 8 / 10

Toyota Aygo Jim
01/12/2020
8 / 10

Click to read more
×

Jim of SUNDERLAND, who had a new Toyota Aygo Hatchback on 01/12/2020

Overall: 8 / 10

Delivery Person Comments

Nice guy.

Improvements

Delivery in daylight would make it easier to check the condition of the car.
Audi A4 Saloon Dave
27/11/2020
8 / 10

Click to read more
×

Dave of Bridgnorth, who had a new Audi A4 Saloon on 27/11/2020

Overall: 8 / 10

Cleanliness Comments

Inside was perfect, outside was clean with the exception of the bottom of the front sills - not fussed, car is going for paint protection anyway - so good enough. Had much worse.

Dealer Service Comments

Absolute bastard. Nearly lost the deal twice, once because of being slow to quote, and once by attempting to bully me in to taking the car earlier than I wanted it. Utterly futile, I've heard it all before. Lily is awesome.

Overall Comments

Called an hour ahead, agreed to meet somewhere a bit easier for him to turn his trailer around. On time, professional, fairly entertaining. Easy.

Improvements

Dunno.
Toyota Aygo Kate
23/11/2020
8 / 10

Click to read more
×

Kate of Chester-Le-Street, who had a new Toyota Aygo Hatchback on 23/11/2020

Overall: 8 / 10

Damage Comments

Tiny scratch near the ignition

Improvements

They could have contacted me to say the were on their way and waited while I checked the car and showed me what they had for me
Mercedes E Class Saloon (2016-20)
26/11/2020
10 / 10

Click to read more
×

of , who had a new Mercedes E Class Diesel Saloon (2016 - 2020) on 26/11/2020

Overall: 10 / 10

Ford Puma Ally
24/11/2020
6 / 10

Click to read more
×

Ally of Whitley Bay, who had a new Ford Puma on 24/11/2020

Overall: 6 / 10

Toyota Aygo John
24/11/2020
10 / 10

Click to read more
×

John of Bollington, who had a new Toyota Aygo Hatchback on 24/11/2020

Overall: 10 / 10

Delivery Punctuality Comments

Right on time 3pm

Overall Punctuality Comments

Right on time 3pm

Overall Comments

very polite when delivered

Delivery Communication Comments

not delt with dealer
Kia Niro Estate Dave
23/11/2020
8 / 10

Click to read more
×

Dave of Brighton, who had a new Kia Niro Estate on 23/11/2020

Overall: 8 / 10

Nissan Juke Chris
24/11/2020
10 / 10

Click to read more
×

Chris of Brighton, who had a new Nissan Juke Hatchback on 24/11/2020

Overall: 10 / 10

Seat Ateca Estate Sean
19/11/2020
6 / 10

Click to read more
×

Sean of Huddersfield, who had a new Seat Ateca Estate on 19/11/2020

Overall: 6 / 10

Damage Comments

Scuffed bumper

Overall Comments

Two days late as they had lost the keys. No sat nav disk, scuff on rear bumper

Missing Comments

Sat nav card

Improvements

Turn up on the correct day
Audi TT Coupe Rillo
23/11/2020
10 / 10

Click to read more
×

Rillo of Mamble, who had a new Audi TT Coupe on 23/11/2020

Overall: 10 / 10

Toyota Aygo Jenny
23/11/2020
8 / 10

Click to read more
×

Jenny of Carluke, who had a new Toyota Aygo Hatchback on 23/11/2020

Overall: 8 / 10

Renault Zoe Cynth
20/11/2020
10 / 10

Click to read more
×

Cynth of Barnsley, who had a new Renault Zoe Hatchback on 20/11/2020

Overall: 10 / 10

Volvo XC40 Estate Lou
20/11/2020
10 / 10

Click to read more
×

Lou of Newton Aycliffe, who had a new Volvo XC40 Estate on 20/11/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant and helpful

Delivery Punctuality Comments

Yes

Overall Punctuality Comments

Yes

Cleanliness Comments

Very clean but it isn't now haha

Overall Comments

Professional and Covid distancing etc. showed me everything on car

Improvements

It was stress free thanks
Volvo XC60 Estate
19/11/2020
10 / 10

Click to read more
×

of , who had a new Volvo XC60 Estate on 19/11/2020

Overall: 10 / 10

Missing Comments

Don't appear to have a Warranty Book. I have Quick Guide, Service Hand book, Supplement to Owners Manaul
Volkswagen Golf Mk8 Gill
18/11/2020
10 / 10

Click to read more
×

Gill of Kent, who had a new VW Golf Hatchback Mk8 on 18/11/2020

Overall: 10 / 10

Seat Leon Bevan
18/11/2020
8 / 10

Click to read more
×

Bevan of Glasgow, who had a new Seat Leon Hatcback (2020 on) on 18/11/2020

Overall: 8 / 10

Delivery Person Comments

Polite man delivered the car. Gave me time to check the car and answered a few questions about the new to me technology eg.start stop button and button handbreak.

Delivery Punctuality Comments

Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.

Overall Punctuality Comments

Driver rang approx 1 hr before delivery with a 45min estimate of delivery which was accurate.

Cleanliness Comments

Car was spotless ans was not a bit offended that I wanted to spray it down. Wore a mask when conversing.

Damage Comments

Given the dark Scottish morning and lashing rain nothing was noticed.

Overall Comments

Stress free delivery service.

Missing Comments

I am told I would receive a copy of the milage and signed delivery form in time.

Improvements

Can't fault a thing!
Hyundai Tucson Estate (2018-21) Clare
17/11/2020
10 / 10

Click to read more
×

Clare of Llanelli, who had a new Hyundai Tucson Estate (2018 - 2021) on 17/11/2020

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good considering the weather

Damage Comments

No

Overall Comments

Very Good

Improvements

Nothing
Skoda Octavia Estate Charlie
13/11/2020
10 / 10

Click to read more
×

Charlie of Oxted, who had a new Skoda Octavia Estate on 13/11/2020

Overall: 10 / 10

Volvo XC40 Estate Rob
13/11/2020
8 / 10

Click to read more
×

Rob of Cambridge, who had a new Volvo XC40 Estate on 13/11/2020

Overall: 8 / 10

Cleanliness Comments

It had been driven a long way and was a bit dirty, but in Covid times what can he do about it!

Overall Comments

Arrived earlier than expected. All good

Improvements

Nothing. All good
Nissan Qashqai Gareth
11/11/2020
8 / 10

Click to read more
×

Gareth of Reading, who had a new Nissan Qashqai Hatchback on 11/11/2020

Overall: 8 / 10

Missing Comments

No mats supplied with the vehicle
Land Rover RR Evoque Mark
11/11/2020
8 / 10

Click to read more
×

Mark of Falkirk , who had a new Land Rover Range Rover Evoque on 11/11/2020

Overall: 8 / 10

Hyundai Kona Ross
09/11/2020
8 / 10

Click to read more
×

Ross of Bacup, who had a new Hyundai Kona Hatchback on 09/11/2020

Overall: 8 / 10

Delivery Person Comments

Offered to show me how things worked, declined. Was very pleasant and talkative.

Delivery Punctuality Comments

Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"

Overall Punctuality Comments

Was initially told by the dealer I would receive a call when the driver was an hour away, only call came when driver was "just about to turn down your road"

Improvements

Nothing
Skoda Kodiaq Estate Fiona
30/10/2020
10 / 10

Click to read more
×

Fiona of Bridge Of Weir, who had a new Skoda Kodiaq Estate on 30/10/2020

Overall: 10 / 10

Missing Comments

Haven’t noticed anything
Hyundai Ioniq Michael
03/11/2020
4 / 10

Click to read more
×

Michael of DEVIZES, who had a new Hyundai Ioniq Hatchback on 03/11/2020

Overall: 4 / 10

Delivery Person Comments

see above

Cleanliness Comments

see above - no PPE, no seat covers no sanitising until requested

Overall Comments

Sadley Holdcroft were in breach of Covid 19 regulations. I have taken this up with them directly kind regards Michael

Missing Comments

disappointing no mats or complimentary pack (bulbs, waring triangle, high viz, first aid kit, bib etc

Improvements

see above
Land Rover RR Evoque Steve
06/11/2020
8 / 10

Click to read more
×

Steve of Basingstoke, who had a new Land Rover Range Rover Evoque on 06/11/2020

Overall: 8 / 10

Delivery Person Comments

V nice guy.

Delivery Punctuality Comments

I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.

Overall Punctuality Comments

I did not know until about 1hr before delivery but he kept to the time he told me on the phone only coming from Guildford to Basingstoke 40miles or so. I was waiting in all day so it was not a problem.

Cleanliness Comments

Excellent condition very clean inside and out. Not like the last T car I had (Peugeot 3008 which was very dirty on arrival)

Damage Comments

Checked round the car no damage seen on delivery.

Overall Comments

Good but the delivery driver couldn’t answer some questions on the operation of the car which would have been good to know rather than having to search online for an answer to these questions.

Delivery Communication Comments

Your communication was very good as always the dealer not so much. It would be good to have a good contact with the delivery agent to ask specific questions that I get through the course of the contract period.

Missing Comments

The delivery pack it virtually useless these days nothing but a vehicle guide which has about 20 pages (10 of them about fitting child seats!!!). I need a delivery note copy if you can get one sent through. I did sign a handover document but didn’t get given a copy of it. Plus no breakdown cover details. The guy who delivered the car said it didn’t seem like it was included hopefully Guy is sorting that one out for me?

Improvements

Better comms around delivery time maybe the day before? They must know approx times 24hrs before. A useful delivery pack would be nice rather than searching loads of internet sites for info on how things work as it is very much trial and error for the first week or so. Specifically it would have been nice on this Hybrid to have a domestic connection included as had to search the town for the correct type of plug adaptor to charge the car as it arrived with only 17% charge not necessarily the driver’s fault. If I had known for certain the delivery date and time I could have tried to get a home charging point fitted Loser to the delivery date as it is now I have to wait for installation which is annoying. I couldn’t get one fitted as the delivery date kept slipping back and a few days before I was asked if I still wanted the car as some of the manufacturers data had changed significantly!!
Mazda CX-5 Estate Kevin
21/10/2020
8 / 10

Click to read more
×

Kevin of Nottingham , who had a new Mazda CX-5 Estate on 21/10/2020

Overall: 8 / 10

Improvements

A little bit rushed as he had a lift waiting. However, covered all areas he needed to.
Ford Puma Lee
04/11/2020
10 / 10

Click to read more
×

Lee of COLCHESTER, who had a new Ford Puma on 04/11/2020

Overall: 10 / 10

Overall Comments

It was a day late, but I believe that was due to the valeters
Skoda Kamiq Hatchback Phil
30/10/2020
4 / 10

Click to read more
×

Phil of Darlington, who had a new Skoda Kamiq Hatchback on 30/10/2020

Overall: 4 / 10

Delivery Punctuality Comments

no communication.

Overall Punctuality Comments

no communication.

Cleanliness Comments

inside good outside dirty car had been driven from Birmingham.

Damage Comments

could not check because of road dirt from journey from Birmingham.

Overall Comments

no communication on the day to let me know when they would arrive -just turned up

Delivery Communication Comments

no communication at all from dealer. As usual excellent communication from Lings Cars.

Improvements

inform customer whats happening
Volvo XC40 Estate Leanne
27/10/2020
10 / 10

Click to read more
×

Leanne of Burnley, who had a new Volvo XC40 Estate on 27/10/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant

Overall Comments

Great, it was on time he called me 30 mins before he arrived

Improvements

nothing
Hyundai i10 Neil
19/10/2020
10 / 10

Click to read more
×

Neil of HAVANT, who had a new Hyundai i10 Hatchback on 19/10/2020

Overall: 10 / 10

Improvements

All good.
Skoda Scala Rosi
23/10/2020
10 / 10

Click to read more
×

Rosi of Glasgow, who had a new Skoda Scala Hatchback on 23/10/2020

Overall: 10 / 10

Missing Comments

I wasn’t given a copy of the completed delivery form , I didn’t realise I was supposed to have one apart from seeing last question
Volkswagen Golf Mk7 Ben
23/10/2020
? / 10

Click to read more
×

Ben of London, who had a new VW Golf Hatchback Mk7 on 23/10/2020

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Interior perfect; some mud/dirt on the exterior - not showroom quality

Damage Comments

No

Dealer Service Comments

Average

Overall Comments

Good

Delivery Communication Comments

Driver did not have my mobile number so could not call 60 mins before delivery

Improvements

Timed delivery slot - otherwise had to wait in all day
Skoda Superb Linds
08/09/2020
8 / 10

Click to read more
×

Linds of Dromore, who had a new Skoda Superb Hatchback on 08/09/2020

Overall: 8 / 10

Delivery Punctuality Comments

Car arrived over an hour earlier than expected

Overall Punctuality Comments

Car arrived over an hour earlier than expected

Missing Comments

No mats in car

Improvements

No complaints
Peugeot 2008 Estate Deb
20/10/2020
10 / 10

Click to read more
×

Deb of Mountain ASH, who had a new Peugeot 2008 Estate on 20/10/2020

Overall: 10 / 10

Improvements

Nothing.
Nissan Qashqai Grant
07/10/2020
10 / 10

Click to read more
×

Grant of Failand, who had a new Nissan Qashqai Hatchback on 07/10/2020

Overall: 10 / 10

Nissan Qashqai Mark
19/10/2020
10 / 10

Click to read more
×

Mark of Reading, who had a new Nissan Qashqai Hatchback on 19/10/2020

Overall: 10 / 10

Delivery Punctuality Comments

Called me at 9am to say he would be there by 10. Arrived 09.45

Overall Punctuality Comments

Called me at 9am to say he would be there by 10. Arrived 09.45

Missing Comments

Well as you mention it. I do not have a copy of the delivery form nor did I get close enough to take a photo of his tablet

Improvements

Nothing. All good for me
Renault Zoe Thermagirl
12/10/2020
10 / 10

Click to read more
×

Thermagirl of Beckley Rye , who had a new Renault Zoe Hatchback on 12/10/2020

Overall: 10 / 10

Delivery Person Comments

No BO! Friendly and helpful.

Dealer Service Comments

Very helpful. Salesman's name was Peter. I had several conversations with him and he pointed me in the right direction to apply for my free BP Chargemaster (installation not yet arranged).

Overall Comments

Very efficient. Delivery driver called to let me know his eta, which was spot on. Dealer called before car arrived to let me know that boot tidy was not with the car and he would send it by courier separately. It arrived the next day.

Missing Comments

Apart from the boot tidy as already described above.

Improvements

Can't think of anything that would have improved the delivery experience.
Renault Zoe Stephen
16/10/2020
8 / 10

Click to read more
×

Stephen of Uckfield, who had a new Renault Zoe Hatchback on 16/10/2020

Overall: 8 / 10

Improvements

No delivery paperwork as all done on a tablet.
Volvo XC40 Estate Rachel
15/10/2020
8 / 10

Click to read more
×

Rachel of Cleckheaton, who had a new Volvo XC40 Estate on 15/10/2020

Overall: 8 / 10

Delivery Person Comments

Great communication as above. Brilliant

Delivery Punctuality Comments

Delivered as arranged

Overall Punctuality Comments

Delivered as arranged

Overall Comments

Delivered on time. Great delivery guy. Contacted me the day before to arrange times.

Delivery Communication Comments

Been leasing cars through this company for years & will continue to do so. Always very happy from start to finish.

Improvements

Nothing
Volkswagen T-Roc Cameron
14/10/2020
8 / 10

Click to read more
×

Cameron of , who had a new VW T-Roc Hatchback on 14/10/2020

Overall: 8 / 10

Renault Zoe Nick
12/10/2020
6 / 10

Click to read more
×

Nick of Groombridge, who had a new Renault Zoe Hatchback on 12/10/2020

Overall: 6 / 10

Delivery Communication Comments

No advance warning although 1 hour's notice promised. Just turned up out of the blue.

Improvements

Given 1 hour's notice as promised. more chargemiles than left with. Driver had been smoking in the car.
Peugeot 3008 Estate (2016-20)
12/10/2020
8 / 10

Click to read more
×

of , who had a new Peugeot 3008 Estate (2016 - 2020) on 12/10/2020

Overall: 8 / 10

Kia Sportage Estate Ajay
13/10/2020
10 / 10

Click to read more
×

Ajay of London, who had a new Kia Sportage Estate on 13/10/2020

Overall: 10 / 10

Improvements

Maybe call first thing in the morning to confirm expected time of delivery
Volkswagen Tiguan Estate Rob
12/10/2020
10 / 10

Click to read more
×

Rob of Solihull, who had a new VW Tiguan Estate on 12/10/2020

Overall: 10 / 10

Ford Focus Mike
09/10/2020
10 / 10

Click to read more
×

Mike of High Peak, who had a new Ford Focus Hatchback on 09/10/2020

Overall: 10 / 10

Seat Leon Estate Lesley
08/10/2020
8 / 10

Click to read more
×

Lesley of Ashington, who had a new Seat Leon Estate on 08/10/2020

Overall: 8 / 10

Renault Captur Elisa
08/10/2020
10 / 10

Click to read more
×

Elisa of Kettering, who had a new Renault Captur Hatchback on 08/10/2020

Overall: 10 / 10

Delivery Person Comments

Delivery driver was very polite, helpful, informative and cheerful.

Delivery Punctuality Comments

Driver called me in the morning to give approximate time and was on time.

Overall Punctuality Comments

Driver called me in the morning to give approximate time and was on time.

Cleanliness Comments

It was very heavy rain and had been driven quite far so considering it was in good condition.

Dealer Service Comments

I am happy with Renault. The online signing of the agreement and verification process was very well thought out.

Overall Comments

It was arranged very well and in good time.

Delivery Communication Comments

Information from Ling was accurate as well as delivery on the day.

Improvements

Don't think there needed to be any improvements from my point of view.
Mercedes E Class Coupe Mark
08/10/2020
10 / 10

Click to read more
×

Mark of Nottingham, who had a new Mercedes E Class Coupe on 08/10/2020

Overall: 10 / 10

Hyundai Santa Fe Estate
05/10/2020
8 / 10

Click to read more
×

of , who had a new Hyundai Santa Fe Diesel Estate on 05/10/2020

Overall: 8 / 10

Cleanliness Comments

no carpet or foot matt

Damage Comments

no

Improvements

yes, i was thinking they will deliver the car without driving down to my house
Ford Puma Sinead
05/10/2020
10 / 10

Click to read more
×

Sinead of Sunderland, who had a new Ford Puma on 05/10/2020

Overall: 10 / 10

BMW 2 Series Coupe Leighton
02/10/2020
8 / 10

Click to read more
×

Leighton of Nantwich, who had a new BMW 2 Series Coupe on 02/10/2020

Overall: 8 / 10

Delivery Communication Comments

One set of keys and no delivery note copy given

Missing Comments

We were given only one set of keys and wew were not given or sent a copy of the delivery note - please can you follow-up on both? Thank you

Improvements

Given spare keys or inform customer if only one set. need to give a copy of delivery note to customer
Seat Leon Clare
02/10/2020
8 / 10

Click to read more
×

Clare of Northwich, who had a new Seat Leon Hatcback (2020 on) on 02/10/2020

Overall: 8 / 10

Delivery Person Comments

Socially distanced, very patient when we were inspecting the car and pleasant to talk to

Delivery Punctuality Comments

Came within 5 mins of agreed time

Overall Punctuality Comments

Came within 5 mins of agreed time

Cleanliness Comments

Clean throughout, and they delivery drivers wiped it over again on arrival

Dealer Service Comments

All good except for the missing documents

Delivery Communication Comments

Rang a few days in advance and arrived on time

Improvements

Nothing
Vauxhall Corsa Lord Jon-boy The Magnificent
30/09/2020
8 / 10

Click to read more
×

Lord Jon-boy The Magnificent of Chepstow, who had a new Vauxhall Corsa Hatchback on 30/09/2020

Overall: 8 / 10

Dealer Service Comments

Lack of communication regarding issues with supply, two and a half months late.

Delivery Communication Comments

Ling great, dealership poor.. two and a half months late and had to chase multiple times for information
Nissan Juke Mark
28/09/2020
8 / 10

Click to read more
×

Mark of LOUGHBOROUGH, who had a new Nissan Juke Hatchback on 28/09/2020

Overall: 8 / 10

Delivery Person Comments

Friendly, socially distanced.

Delivery Punctuality Comments

Arrived within the time frame the driver said it would.

Overall Punctuality Comments

Arrived within the time frame the driver said it would.

Cleanliness Comments

A fair bit of polystyrene balls in the upholstery, and chalk marks on inside door frame, but overall OK.

Damage Comments

No damage that we found.

Dealer Service Comments

No drama.

Overall Comments

Quite quick due to the Covid situation, but the driver showed us over it and said if we found anything wrong to report it.

Delivery Communication Comments

Aside from Nissan not keeping anywhere near the due date to dealer, can't fault Ling or Bristol Street.

Improvements

Nothing Ling could do, just a bit of a better hoovering up of the polystyrene from the upholstery.
Kia Niro Estate Evin
25/09/2020
8 / 10

Click to read more
×

Evin of London, who had a new Kia Niro Estate on 25/09/2020

Overall: 8 / 10

Dealer Service Comments

Don’t know all our dealings were with Ling

Missing Comments

No floor mats but assume they’re optional extras - would have liked to order them with it

Improvements

No all good thanks maybe just offer us extras we could order like accessories
Renault Kadjar Lucy
25/09/2020
8 / 10

Click to read more
×

Lucy of Worthing, who had a new Renault Kadjar Hatchback on 25/09/2020

Overall: 8 / 10

Improvements

All good, no improvements needed
Seat Arona Denise
30/09/2020
10 / 10

Click to read more
×

Denise of London , who had a new Seat Arona Hatchback on 30/09/2020

Overall: 10 / 10

Delivery Person Comments

There were two lovely immaculate gentlemen who were very Covid precaution conscious

Delivery Punctuality Comments

They phoned on the morning with an estimated delivery time and were on the dot

Overall Punctuality Comments

They phoned on the morning with an estimated delivery time and were on the dot

Dealer Service Comments

Very pleased with the service

Delivery Communication Comments

This is my 3rd contract and as always very helpful and great service especially with the current problems relating to Covid

Improvements

Nothing
Volkswagen Golf Mk7
30/09/2020
8 / 10

Click to read more
×

of , who had a new VW Golf Hatchback Mk7 on 30/09/2020

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Overall Comments

Good
Ford Puma Claire
28/09/2020
8 / 10

Click to read more
×

Claire of Bradford, who had a new Ford Puma on 28/09/2020

Overall: 8 / 10

Cleanliness Comments

It had been driven from Coventry (150 miles)

Damage Comments

Tiny scratch on the front bumper & loose stitching on the drivers door
Hyundai Kona Dave
30/09/2020
6 / 10

Click to read more
×

Dave of Billingham, who had a new Hyundai Kona Hatchback on 30/09/2020

Overall: 6 / 10

Improvements

No communication received from dealer with regard to delivery time. Car arrived at 8am.
Land Rover RR Evoque Darren
30/09/2020
10 / 10

Click to read more
×

Darren of Coventry, who had a new Land Rover Range Rover Evoque on 30/09/2020

Overall: 10 / 10

Renault Kadjar Brian
28/09/2020
8 / 10

Click to read more
×

Brian of London, who had a new Renault Kadjar Hatchback on 28/09/2020

Overall: 8 / 10

Delivery Punctuality Comments

yes he Called to tell me the exact time he would be here

Overall Punctuality Comments

yes he Called to tell me the exact time he would be here

Cleanliness Comments

Immaculate!

Damage Comments

Perfect

Dealer Service Comments

They didn't confirm initial payment

Overall Comments

Delivery guy was friendly, polite and helpful

Improvements

All good!
Toyota Aygo Ellie
28/09/2020
4 / 10

Click to read more
×

Ellie of Ammanford, who had a new Toyota Aygo Hatchback on 28/09/2020

Overall: 4 / 10

Delivery Person Comments

No introductions. Got out of the car, took photos and immediately put a phone in front of me to sign. I had to ask would he mind if my husband checked the car for damage. Asked about recording the mileage, ‘I’ll send you a copy if you give me your email address’. Asked where the manual & service book was, ‘it’s in the glove box’. Rushed job. He wanted to get away ASAP, that was very clear. He asked if there was a bus as he was staying in the travel lodge in Swansea. As it was late I knew there wasn’t a bus for some time where we live. He said rather forlornly ‘I’ll try google for the bus times’. My husband offered to drive him as it was raining a lot. (My husband said later he offered as he felt sorry for him). The inside of the car smelled of stale sweat and cigarettes. Nasty. I found an unopened envelope inside with an Agility ‘welcome’ sign which he was obviously supposed to hang up somewhere in the vehicle before he handed it over. This I found rather ironic when I read the words ‘going the extra mile for our clients’.

Delivery Punctuality Comments

1828 hours. An hour before it starts to get dark.

Overall Punctuality Comments

1828 hours. An hour before it starts to get dark.

Cleanliness Comments

The interior smell was not of new car. The exterior was dirty due to travelling down the motorway in rain.

Damage Comments

The one positive point of the delivery experience.

Dealer Service Comments

The service book has the wrong registration number written on it and says the delivery date as 10/08/2020. Also the RRG group fleet delivery note has the delivery date as the 25/09/2020.

Overall Comments

Very late in the day.

Delivery Communication Comments

Communication with Ling regarding the delivery. Did not communicate directly with the dealer.

Improvements

The service was very poor, as I’ve documented above. This is the fourth lease vehicle that my husband and I have purchased from Ling. The previous deliveries have all been excellent but this was rushed and below standards.
Renault Captur Cat
28/09/2020
8 / 10

Click to read more
×

Cat of Burton On Trent, who had a new Renault Captur Hatchback on 28/09/2020

Overall: 8 / 10

Volkswagen T-Roc Kevin
28/09/2020
8 / 10

Click to read more
×

Kevin of York, who had a new VW T-Roc Hatchback on 28/09/2020

Overall: 8 / 10

Cleanliness Comments

The car had been driven 400 miles so it was a little dirty
Land Rover RR Evoque
28/09/2020
10 / 10

Click to read more
×

of , who had a new Land Rover Range Rover Evoque on 28/09/2020

Overall: 10 / 10

Delivery Person Comments

The guy was pleasant, helpful, he took the time to show me the cars controls/features, while wearing a covid mask. I didn't get a whiff of any body odour, or any smells for that matter. He was dressed in his company branded clothing, clean and smart.

Dealer Service Comments

Don't know.

Delivery Communication Comments

Your comms are always excellent - I'd highly recommend you.

Missing Comments

The delivery guy told me that there is now handbook etc now, as everything is online/electronic - which makes sense to me.

Improvements

Maybe throw in a case of beer or wine, or a briefcase full of cash?
Seat Arona Nina
23/09/2020
8 / 10

Click to read more
×

Nina of Leeds, who had a new Seat Arona Hatchback on 23/09/2020

Overall: 8 / 10

Audi A4 Saloon James
02/09/2020
10 / 10

Click to read more
×

James of Basildon, who had a new Audi A4 Saloon on 02/09/2020

Overall: 10 / 10

Delivery Punctuality Comments

Called asking if I wanted to take delivery early which I did! 8am was perfect for me.

Overall Punctuality Comments

Called asking if I wanted to take delivery early which I did! 8am was perfect for me.
Mercedes E Class Coupe Abbi
25/09/2020
10 / 10

Click to read more
×

Abbi of Glasgow, who had a new Mercedes E Class Coupe on 25/09/2020

Overall: 10 / 10

Dealer Service Comments

Not had any correspondance from dealer - just a call from delivery driver in day of delivery
Land Rover RR Evoque Russell
24/09/2020
10 / 10

Click to read more
×

Russell of Spilsby, who had a new Land Rover Range Rover Evoque on 24/09/2020

Overall: 10 / 10

Delivery Person Comments

All good

Damage Comments

perfect

Overall Comments

Very professional, good communication and arrived on time (to the minute)

Improvements

nothing, all went well.
Volvo XC40 Estate Gavin
23/09/2020
8 / 10

Click to read more
×

Gavin of Mansfield, who had a new Volvo XC40 Estate on 23/09/2020

Overall: 8 / 10

Cleanliness Comments

It was raining and the car had done 170 miles to get here. We can cut them some slack :)
Skoda Scala Irene
23/09/2020
8 / 10

Click to read more
×

Irene of Wigan , who had a new Skoda Scala Hatchback on 23/09/2020

Overall: 8 / 10

Cleanliness Comments

It was a rainy day so the outside wasn't sparkling, but inside is very clean.

Dealer Service Comments

They got my name wrong on the paperwork, I've not had much dealings with them tbh so not sure - I'll give them an average.

Overall Comments

My only issue with the whole process happened after we'd signed the delivery papers.... I gave him a very good rating on the delivery sheet. We then started looking at how it all works, and he sat quite close to me and stretched over me to show things. Under normal circumstances I wouldn't have had any issue with this, but with the Covid situation ongoing, I did find it a little uncomfortable. didn't say anything just cut the "show and tell" shorter.....

Delivery Communication Comments

You are great at coming back when I've had questions about where is my car!, and have been super informative as always. The guy delivering my car called the day before to agree a drop off time and he was here 15 min early. Can't fault that.

Missing Comments

Didn't notice the missing warranty book until now....

Improvements

Be more covid aware - like I said before, he came into the car, said I had to close the door and it felt a bit close...
Volvo V60 Estate
23/09/2020
8 / 10

Click to read more
×

of , who had a new Volvo V60 Estate on 23/09/2020

Overall: 8 / 10

Delivery Person Comments

To be fair he was the customer facing side of the above error; wasn't terribly helpful when I was trying to assess if the car was equipped with options I'd ordered.

Cleanliness Comments

Bit dusty/dirty but had been raining and colour didn't help

Overall Comments

Obviously the car being supplied in the wrong colour means the 'Good' rating is a bit generous

Missing Comments

Need to check warranty book

Improvements

Supply the car in the correct colour (sorry bits its true)
Peugeot 3008 Estate (2016-20) Akbar
22/09/2020
8 / 10

Click to read more
×

Akbar of London , who had a new Peugeot 3008 Estate (2016 - 2020) on 22/09/2020

Overall: 8 / 10

Delivery Person Comments

The guy was spot on. Great service

Delivery Punctuality Comments

They delivery guy kept me updated throughout the day and he was good.

Overall Punctuality Comments

They delivery guy kept me updated throughout the day and he was good.

Cleanliness Comments

The insides looked cleaned but the outside was dirty with dirt marks on it

Damage Comments

No damage

Dealer Service Comments

Thought they did a great job

Overall Comments

Delivery came very late. But still pleased as they managed to deliver the vehicle at a different address than one specified previously.

Delivery Communication Comments

Excellent communication throughout

Improvements

Delivery it earlier :)
Toyota RAV4 Estate Nick
22/09/2020
8 / 10

Click to read more
×

Nick of Stockport , who had a new Toyota RAV4 Estate on 22/09/2020

Overall: 8 / 10

Delivery Person Comments

Very efficient and pleasant he also helped with the cars function and setting up the phone. Should get a pat on the back

Delivery Punctuality Comments

Arrived on the time the driver said (after traffic delay)

Overall Punctuality Comments

Arrived on the time the driver said (after traffic delay)

Cleanliness Comments

Very good

Damage Comments

No damage

Dealer Service Comments

Didn’t really deal with the dealer just the delivery man

Overall Comments

Very good, got a call giving me a one time slot for delivery which was updated by the driver because of heavy traffic. Arrive in good order

Improvements

Not much
Audi A4 Saloon Ivan
15/09/2020
8 / 10

Click to read more
×

Ivan of Stoke On Trent, who had a new Audi A4 Saloon on 15/09/2020

Overall: 8 / 10

Delivery Person Comments

Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!

Delivery Punctuality Comments

Not quite within the delivery window but he had come a VERY long way!

Overall Punctuality Comments

Not quite within the delivery window but he had come a VERY long way!

Overall Comments

Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma Iceman
18/09/2020
8 / 10

Click to read more
×

Iceman of Peebles, who had a new Ford Puma on 18/09/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant enough guy

Dealer Service Comments

Early to say

Overall Comments

No instructions on how the car works.

Delivery Communication Comments

Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd

Improvements

Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate Ian
18/09/2020
10 / 10

Click to read more
×

Ian of Altrincham , who had a new Volvo XC40 Estate on 18/09/2020

Overall: 10 / 10

Improvements

N/A
Volkswagen Amarok Double Cab Pick-up Ally
15/09/2020
6 / 10

Click to read more
×

Ally of Stockton-on-Tees, who had a new VW Amarok on 15/09/2020

Overall: 6 / 10

Delivery Person Comments

Very smart and friendly was knowledgeable and just generally did a really good job!

Delivery Punctuality Comments

Yes arrived around the time advised.

Overall Punctuality Comments

Yes arrived around the time advised.

Cleanliness Comments

Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.

Damage Comments

Paint defect on the rear and a scuff mark on the tailgate.

Dealer Service Comments

Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults

Overall Comments

No confirmation it was actually coming but ling confirmed so not a big issue.

Delivery Communication Comments

We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.

Improvements

Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf Ken
17/09/2020
6 / 10

Click to read more
×

Ken of London, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 17/09/2020

Overall: 6 / 10

Delivery Person Comments

Very nice polite, patient man.

Delivery Punctuality Comments

He said between 1.30 & 2.30 and arrived at 2.10

Overall Punctuality Comments

He said between 1.30 & 2.30 and arrived at 2.10

Cleanliness Comments

Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.

Delivery Communication Comments

The dealers heart wasn't in it.

Improvements

More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate Simon
07/09/2020
8 / 10

Click to read more
×

Simon of Sheffield, who had a new Kia Niro Estate on 07/09/2020

Overall: 8 / 10

Renault Kadjar Denise
16/09/2020
8 / 10

Click to read more
×

Denise of Walsall, who had a new Renault Kadjar Hatchback on 16/09/2020

Overall: 8 / 10

Delivery Person Comments

smart, clean and nice smelling.

Delivery Punctuality Comments

Arrived after 4 but car did come from 100 miles away which was explained when they arrived.

Overall Punctuality Comments

Arrived after 4 but car did come from 100 miles away which was explained when they arrived.

Cleanliness Comments

Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate

Damage Comments

Glove box was not fitted correctly and hanging off on the right hand side.

Overall Comments

Car was clean, everything was explained to us and both men were polite and PPE was worn.

Delivery Communication Comments

I didnt hear from Dealer at all hence only putting good.

Missing Comments

2nd key and service book for when I get it serviced.
Suzuki Vitara Estate Sonya
16/09/2020
8 / 10

Click to read more
×

Sonya of Sudbury, who had a new Suzuki Vitara Estate on 16/09/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.

Delivery Punctuality Comments

Spot on

Overall Punctuality Comments

Spot on

Cleanliness Comments

Brand new as it should be

Overall Comments

Car delivered on time, very happy, clean, smells great!

Delivery Communication Comments

As usual, excellent communications, always on hand to answer my daft questions

Improvements

Nothing to suggest
Skoda Kamiq Hatchback Joseph
16/09/2020
8 / 10

Click to read more
×

Joseph of Christchurch, who had a new Skoda Kamiq Hatchback on 16/09/2020

Overall: 8 / 10

Improvements

All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio Suzie
11/09/2020
8 / 10

Click to read more
×

Suzie of Manchester, who had a new Renault Clio Hatchback on 11/09/2020

Overall: 8 / 10

Improvements

Nothing , everything was great
Nissan Leaf David
14/09/2020
10 / 10

Click to read more
×

David of Tunbridge Wells, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 14/09/2020

Overall: 10 / 10

Volkswagen Amarok Double Cab Pick-up Ann
25/08/2020
10 / 10

Click to read more
×

Ann of Durham , who had a new VW Amarok on 25/08/2020

Overall: 10 / 10

Volkswagen T-Roc Mark
10/09/2020
6 / 10

Click to read more
×

Mark of Aberdeen, who had a new VW T-Roc Hatchback on 10/09/2020

Overall: 6 / 10

Dealer Service Comments

Covid made this difficult but VW were somewhat unhelpful...

Overall Comments

They said they had been calling all day the day before. We received no calls.

Delivery Communication Comments

Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.

Improvements

Ling was great, as always
Skoda Kodiaq Estate David
09/09/2020
8 / 10

Click to read more
×

David of Banbury, who had a new Skoda Kodiaq Estate on 09/09/2020

Overall: 8 / 10

Kia Ceed Sarah
07/09/2020
8 / 10

Click to read more
×

Sarah of Holywell, who had a new Kia Ceed Hatchback on 07/09/2020

Overall: 8 / 10

Delivery Person Comments

Excellent guy who spent time talking me through the car systems

Cleanliness Comments

As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead

Damage Comments

No

Dealer Service Comments

Slow on confirming delivery date

Overall Comments

Was contacted on the morning and advised ETA of car delivery.

Delivery Communication Comments

Communication with Ling excellent however slow waiting for confirmation of delivery from dealer

Improvements

Delivery process excellent????
Volkswagen Golf Estate Ambrose
08/09/2020
10 / 10

Click to read more
×

Ambrose of Cambridge, who had a new VW Golf Estate on 08/09/2020

Overall: 10 / 10

Damage Comments

Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.

Delivery Communication Comments

I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.

Missing Comments

Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate Ian
08/09/2020
10 / 10

Click to read more
×

Ian of Swansea, who had a new Skoda Kodiaq Estate on 08/09/2020

Overall: 10 / 10

Mercedes X Class Double Cab Pick-up Lee
07/09/2020
6 / 10

Click to read more
×

Lee of Newcastle Upon Tyne , who had a new Mercedes X Class Diesel on 07/09/2020

Overall: 6 / 10

Missing Comments

Memory card

Improvements

Not be delayed and still awaiting refund of hire car
Peugeot 3008 Estate (2016-20) Andy
07/09/2020
10 / 10

Click to read more
×

Andy of Bedford, who had a new Peugeot 3008 Estate (2016 - 2020) on 07/09/2020

Overall: 10 / 10

Skoda Kodiaq Estate Lina
04/09/2020
6 / 10

Click to read more
×

Lina of Watford, who had a new Skoda Kodiaq Estate on 04/09/2020

Overall: 6 / 10

Delivery Communication Comments

Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.

Improvements

Better communications and time keeping
Volkswagen Tiguan Estate Graham
04/09/2020
10 / 10

Click to read more
×

Graham of Musselburgh, who had a new VW Tiguan Estate on 04/09/2020

Overall: 10 / 10

Delivery Punctuality Comments

Car was delivered at the exact time stated

Overall Punctuality Comments

Car was delivered at the exact time stated

Cleanliness Comments

Car was very clean and driver gave it a wipe down inside before handover

Dealer Service Comments

The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate
18/08/2020
6 / 10

Click to read more
×

of , who had a new Skoda Octavia Estate on 18/08/2020

Overall: 6 / 10

Delivery Punctuality Comments

Was delivered at about 5pm

Overall Punctuality Comments

Was delivered at about 5pm

Cleanliness Comments

Traffic dirt and mark on interior ceiling

Dealer Service Comments

N/a at moment

Improvements

Phone call in morning with ETA
Audi A6 Saloon Batts
02/09/2020
10 / 10

Click to read more
×

Batts of Northampton , who had a new Audi A6 Saloon on 02/09/2020

Overall: 10 / 10

Delivery Person Comments

The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????

Delivery Punctuality Comments

Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????

Overall Punctuality Comments

Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????

Cleanliness Comments

Car very clean, inside and out, even cleaned the interior before leaving ????

Improvements

Brought me chocolate (joke) ????
Hyundai Ioniq
27/08/2020
8 / 10

Click to read more
×

of , who had a new Hyundai Ioniq Hatchback on 27/08/2020

Overall: 8 / 10

Delivery Person Comments

He was good

Overall Comments

Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster

Missing Comments

probably standard but there are no car mats
Kia Niro Estate Judith
01/09/2020
8 / 10

Click to read more
×

Judith of Southampton, who had a new Kia Niro Estate on 01/09/2020

Overall: 8 / 10

Cleanliness Comments

Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally

Dealer Service Comments

I didn't really have any contact with the dealer, not even sure who they are :-)

Overall Comments

Very prompt and very courteous driver

Improvements

There were no issues
Hyundai Tucson Estate (2018-21) Nick
27/08/2020
10 / 10

Click to read more
×

Nick of Bristol, who had a new Hyundai Tucson Estate (2018 - 2021) on 27/08/2020

Overall: 10 / 10

Improvements

I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback Tracey
28/08/2020
10 / 10

Click to read more
×

Tracey of Whitley Bay, Tyne And Wear, who had a new Mazda 3 Hatchback on 28/08/2020

Overall: 10 / 10

Delivery Person Comments

Very helpful, wearing COVID safe ppe.

Delivery Punctuality Comments

Arrived as advised.

Overall Punctuality Comments

Arrived as advised.

Cleanliness Comments

Immaculate!

Damage Comments

None

Improvements

Nothing. It was perfect ????????
Hyundai Kona Phil
30/07/2020
6 / 10

Click to read more
×

Phil of Gateshead, who had a new Hyundai Kona Hatchback on 30/07/2020

Overall: 6 / 10

Delivery Person Comments

Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..

Delivery Punctuality Comments

Gary rang when hewas half an hour away and arrived on time.

Overall Punctuality Comments

Gary rang when hewas half an hour away and arrived on time.

Cleanliness Comments

Not a mark anywhere on the car.

Dealer Service Comments

I can't really comment as didn't really have any direct contact with the dealer.

Overall Comments

It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.

Delivery Communication Comments

As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.

Improvements

Given a delivery time.
Volvo XC40 Estate Joanne
24/08/2020
10 / 10

Click to read more
×

Joanne of Loughton, who had a new Volvo XC40 Estate on 24/08/2020

Overall: 10 / 10

Audi A1 Sportback James
18/08/2020
8 / 10

Click to read more
×

James of Glasgow, who had a new Audi A1 Sportback on 18/08/2020

Overall: 8 / 10

Ford Puma Paul
21/08/2020
6 / 10

Click to read more
×

Paul of London, who had a new Ford Puma on 21/08/2020

Overall: 6 / 10

Delivery Person Comments

Delivery person was very friendly and helpful

Delivery Punctuality Comments

Delivery person called and was on time

Overall Punctuality Comments

Delivery person called and was on time

Cleanliness Comments

Car was dirty outside. Required cleaning

Delivery Communication Comments

Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday

Missing Comments

There is a missing trim inside the car.

Improvements

The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf
17/08/2020
8 / 10

Click to read more
×

of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 17/08/2020

Overall: 8 / 10

Delivery Person Comments

All good

Overall Comments

Good communication, punctual delivery, friendly driver.
Renault Zoe Martin
20/08/2020
10 / 10

Click to read more
×

Martin of Wantage, who had a new Renault Zoe Hatchback on 20/08/2020

Overall: 10 / 10

Improvements

I was generally happy with the overall experience.
Nissan Leaf Dave
19/08/2020
10 / 10

Click to read more
×

Dave of Gravesend , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 19/08/2020

Overall: 10 / 10

Dealer Service Comments

I had no dealings with them so can’t comment

Improvements

These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala Ros
17/08/2020
8 / 10

Click to read more
×

Ros of Edinburgh, who had a new Skoda Scala Hatchback on 17/08/2020

Overall: 8 / 10

Improvements

Nothing
Peugeot 3008 Estate (2016-20) Angus
14/08/2020
10 / 10

Click to read more
×

Angus of , who had a new Peugeot 3008 Estate (2016 - 2020) on 14/08/2020

Overall: 10 / 10

Delivery Person Comments

:-))

Delivery Punctuality Comments

Jean arrived exactly when she said she would.

Overall Punctuality Comments

Jean arrived exactly when she said she would.

Improvements

Very Happy.
Hyundai Kona Martha
17/08/2020
8 / 10

Click to read more
×

Martha of Southsea, who had a new Hyundai Kona Hatchback on 17/08/2020

Overall: 8 / 10

Delivery Person Comments

Very good, clear communication and very friendly.

Delivery Punctuality Comments

Had an hour and a half window in which the delivery was made.

Overall Punctuality Comments

Had an hour and a half window in which the delivery was made.

Overall Comments

Very good

Improvements

Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar Karl
14/08/2020
8 / 10

Click to read more
×

Karl of Manchester, who had a new Renault Kadjar Hatchback on 14/08/2020

Overall: 8 / 10

Delivery Person Comments

Excellent. Even though it was 8am in the morning!

Overall Comments

They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon Paul
06/08/2020
10 / 10

Click to read more
×

Paul of Heriot, who had a new Audi A6 Saloon on 06/08/2020

Overall: 10 / 10

Delivery Communication Comments

Very freindly delivery guy - great comms A+
Nissan Leaf Matt
24/07/2020
8 / 10

Click to read more
×

Matt of Heanor, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 24/07/2020

Overall: 8 / 10

Cleanliness Comments

Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior Door panels

Dealer Service Comments

Did not have any contact with them

Missing Comments

Wheel jack

Improvements

Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback Pete
10/08/2020
10 / 10

Click to read more
×

Pete of ELLESMERE PORT, who had a new Audi A5 Sportback on 10/08/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant and very clean

Delivery Punctuality Comments

Arrived on time

Overall Punctuality Comments

Arrived on time

Cleanliness Comments

Very clean inside and out

Overall Comments

The driver contacted us and advised of the time he would arrive with the car and then arrived on time.

Delivery Communication Comments

Absolutely brilliant kept updated at all stages of the order.

Missing Comments

I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.

Improvements

Nothing
Volkswagen Golf Mk7 Tai
03/08/2020
8 / 10

Click to read more
×

Tai of Lane End, who had a new VW Golf Hatchback Mk7 on 03/08/2020

Overall: 8 / 10

Seat Leon Jackie
31/07/2020
6 / 10

Click to read more
×

Jackie of Dunstable, who had a new Seat Leon Hatchback on 31/07/2020

Overall: 6 / 10

Overall Comments

Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!

Improvements

personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan Estate
30/07/2020
8 / 10

Click to read more
×

of , who had a new VW Tiguan Estate on 30/07/2020

Overall: 8 / 10

Delivery Person Comments

No issues

Delivery Punctuality Comments

Arrived in the timescale given

Overall Punctuality Comments

Arrived in the timescale given

Cleanliness Comments

Clean

Dealer Service Comments

As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others

Overall Comments

Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.

Delivery Communication Comments

Very reposnsive

Improvements

N/A
Peugeot 3008 Estate (2016-20) Karen
03/08/2020
6 / 10

Click to read more
×

Karen of Warwick, who had a new Peugeot 3008 Estate (2016 - 2020) on 03/08/2020

Overall: 6 / 10

Delivery Person Comments

He was very pleasant but uninformative.

Delivery Punctuality Comments

5pm is late

Overall Punctuality Comments

5pm is late

Cleanliness Comments

A bit dusty outside but otherwise clean.

Dealer Service Comments

No comment

Overall Comments

I expected a bit more than, here’s the keys, no I don’t know, no I’m not signing anything, don’t ask me, can I take your photo? smile & bye

Missing Comments

As previously informed

Improvements

Followed the process? I anticipated a bit more than drop & go.
Nissan Leaf Perry
27/07/2020
10 / 10

Click to read more
×

Perry of London, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 27/07/2020

Overall: 10 / 10

Delivery Punctuality Comments

Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.

Overall Punctuality Comments

Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.

Cleanliness Comments

The car was reasonably clean but had not been valeted recently. It looked like it had been sitting under a tree for months. Given the number of pine needles that fell out of boot ... On the plus side the man who delivered the car offered to pay for a clean inside and out of the car as he saw how obviously not clean it was.

Overall Comments

On time and good communication

Improvements

All good
Ford Focus Ieu
31/07/2020
10 / 10

Click to read more
×

Ieu of Newcastle Emlyn, who had a new Ford Focus Hatchback on 31/07/2020

Overall: 10 / 10

Delivery Person Comments

As above didn't get close enough to sniff him not that way inn lined anyway .

Delivery Punctuality Comments

They rang me 7.30am that they were half a mile away to check if they could come in

Overall Punctuality Comments

They rang me 7.30am that they were half a mile away to check if they could come in

Cleanliness Comments

Very clean

Damage Comments

None

Dealer Service Comments

O

Overall Comments

Very good , a pleasant delivery driver who had plenty of time to explain details

Improvements

Can't think of any , very professional I would say .
Mini Hatch (2014-21) Lee
29/07/2020
8 / 10

Click to read more
×

Lee of Minster, who had a new Mini Hatchback (2014 - 2021) on 29/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Didn’t provide any specified time for delivery

Overall Punctuality Comments

Didn’t provide any specified time for delivery

Dealer Service Comments

How would I know!!?

Overall Comments

Very accommodating, patiently waited whilst I finished a work call that I couldn’t break away from.

Improvements

Specified time slot, even if just to say am or pm would be helpful
Renault Zoe Mark
29/07/2020
10 / 10

Click to read more
×

Mark of Yeovil, who had a new Renault Zoe Hatchback on 29/07/2020

Overall: 10 / 10

Skoda Octavia Estate Frosty
28/07/2020
8 / 10

Click to read more
×

Frosty of Cheltenham, who had a new Skoda Octavia Estate on 28/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

i wasnt given a time but it was the correct day. :)

Overall Punctuality Comments

i wasnt given a time but it was the correct day. :)

Improvements

an approximate time of day would be good.
Renault Megane RS Marko
28/07/2020
8 / 10

Click to read more
×

Marko of Chester, who had a new Renault Megane RS Hatchback on 28/07/2020

Overall: 8 / 10

Audi TT Coupe Vicky
27/07/2020
10 / 10

Click to read more
×

Vicky of Barnsley, who had a new Audi TT Coupe on 27/07/2020

Overall: 10 / 10

Missing Comments

Is the warranty book separate to the user manual? Also I have nit received a servicing book?
Ford Puma
24/07/2020
6 / 10

Click to read more
×

of , who had a new Ford Puma on 24/07/2020

Overall: 6 / 10

Delivery Person Comments

Nice bloke..

Delivery Punctuality Comments

Confusion of communicated delivery time window..

Overall Punctuality Comments

Confusion of communicated delivery time window..

Cleanliness Comments

Outside - clean (ish) but looked like it had been washed two weeks earlier and then sat in a compound since then. Inside - very dusty, with bits, detritus around in the car. Needed a vacuum and wipe down with a damp cloth. Looked straight from the factory with no attempt to clean the interior.

Damage Comments

Apart from number plate, which I've already advised..

Dealer Service Comments

As above, had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.

Overall Comments

Had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.

Delivery Communication Comments

A misunderstanding about what constitutes 'dinner time'.

Missing Comments

Not seen a 'warranty book', but assuming it's under warranty during the lease I assuming it will be ok.

Improvements

Be clear about expected time of delivery - use UTC time, e.g. 12:30 Clean the car.
Skoda Octavia Estate Ash
22/07/2020
8 / 10

Click to read more
×

Ash of Leeds, who had a new Skoda Octavia Estate on 22/07/2020

Overall: 8 / 10

Delivery Person Comments

he was obviously a smoker but Mario was quite a pleasant chap.

Delivery Punctuality Comments

yes, due between 8 and 9 and he arrived at 8.50

Overall Punctuality Comments

yes, due between 8 and 9 and he arrived at 8.50

Cleanliness Comments

yes it had been valeted and there was a paper floor mat in drivers footwell

Damage Comments

yes a few minor scratches which i have reported.

Overall Comments

I wasnt shown the comments as to the scratches on the delivery driver's phone. he just wrote 'not signed' and submitted them directly.

Delivery Communication Comments

Heard very little from the dealer themselves

Improvements

Driver could have shown me what he had written into his phone before submitting the information.
Honda Civic Warren
22/07/2020
8 / 10

Click to read more
×

Warren of Sheffield, who had a new Honda Civic Hatchback on 22/07/2020

Overall: 8 / 10

Volvo XC40 Estate David
24/07/2020
10 / 10

Click to read more
×

David of Edinburgh, who had a new Volvo XC40 Estate on 24/07/2020

Overall: 10 / 10

Delivery Person Comments

Nice friendly sensible guy.

Delivery Punctuality Comments

Yes, was later than initially advised but he called en route. Not a problem.

Overall Punctuality Comments

Yes, was later than initially advised but he called en route. Not a problem.

Cleanliness Comments

Arrived on a trailer so no delivery miles. Very clean. Steering wheel and gear non were wrapped in plastic.

Dealer Service Comments

Good communication and welcome pack.

Overall Comments

Delivery was smooth and quick.

Delivery Communication Comments

Good comms all round.

Improvements

Nothing. Very good all round.
Renault Kadjar Jim
24/07/2020
10 / 10

Click to read more
×

Jim of Liverpool, who had a new Renault Kadjar Hatchback on 24/07/2020

Overall: 10 / 10

Delivery Person Comments

Pleasant guy, chatty and informative

Delivery Punctuality Comments

Early morning delivery, rang me 30 minutes before arrival

Overall Punctuality Comments

Early morning delivery, rang me 30 minutes before arrival

Cleanliness Comments

showroom clean

Overall Comments

Very quick and professional
Mini Hatch (2014-21) Louise
24/07/2020
8 / 10

Click to read more
×

Louise of Dunstable, who had a new Mini Hatchback (2014 - 2021) on 24/07/2020

Overall: 8 / 10

Delivery Person Comments

A little grumpy but he'd just driven for 210 miles. He warmed up after a little while...

Overall Comments

I received a text early on the delivery day with an estimated delivery time. The only reason he didn't score a very good is that I had to ask to check over the car.

Improvements

The delivery driver was in a hurry to get back on the road. It was Friday at 1.30pm and he wanted to get back to Exeter asap. Felt quite rushed.
Skoda Octavia Estate
22/07/2020
10 / 10

Click to read more
×

of , who had a new Skoda Octavia Estate on 22/07/2020

Overall: 10 / 10

Delivery Person Comments

Didnt get close enough to smell him

Delivery Punctuality Comments

Advised between 8-10am, arrived at 08.50am

Overall Punctuality Comments

Advised between 8-10am, arrived at 08.50am

Cleanliness Comments

Immaculate

Missing Comments

Not sure if warranty/service book's are still issued-all online now?

Improvements

All good, delivered on trailer- had to unload on busy main road as our street too narrow for truck. All done very professionally
Audi A4 Estate Ross
21/07/2020
8 / 10

Click to read more
×

Ross of Cumbernauld, who had a new Audi A4 Avant on 21/07/2020

Overall: 8 / 10

Delivery Person Comments

He looked hungry

Cleanliness Comments

A wee bit dusty on outside but the Scottish rain sorted that soon after

Overall Comments

Last time round guy eat his lunch driving my new car up from London and dropped his crumbs. This time received car promptly with 9 miles on clock and no crumbs ;)

Delivery Communication Comments

Got my date which was fine but half expected a courtesy phone call in morning to give rough time so I wasn’t in the toilet !

Missing Comments

No idea how to organise servicing as it’s a maintained contract. It’s a bit away to be worried about it, but I’ll probably just call Stirling Audi when the time comes?

Improvements

Maybe a quick courtesy call?
Volvo XC40 Estate Jon
17/07/2020
6 / 10

Click to read more
×

Jon of Stonehouse, who had a new Volvo XC40 Estate on 17/07/2020

Overall: 6 / 10

Missing Comments

Navigation not functioning and Volvo On Call service (and attached SIM card) not installed/configured
Kia Rio Allan
17/07/2020
8 / 10

Click to read more
×

Allan of Swadlincote Derbyshire, who had a new Kia Rio Hatchback on 17/07/2020

Overall: 8 / 10

Volkswagen Golf Mk8 Gail
17/07/2020
10 / 10

Click to read more
×

Gail of Whitley Bay, who had a new VW Golf Hatchback Mk8 on 17/07/2020

Overall: 10 / 10

Seat Ibiza Matt
16/07/2020
6 / 10

Click to read more
×

Matt of London, who had a new Seat Ibiza Hatchback on 16/07/2020

Overall: 6 / 10

Delivery Person Comments

Friendly chaps, from the same hometown as me.

Delivery Punctuality Comments

See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.

Overall Punctuality Comments

See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.

Cleanliness Comments

Car was very good, clean. Only splattered bugs from the 100 mile drive from the dealer.

Damage Comments

Car in a good condition - had a full look round and couldn't find any dings, scratches etc.

Overall Comments

Delivery was about 10am which was good so I wasn't waiting around all day however whilst working from home I was on a work call whilst someone started calling me - the guys were already outside my flat complex waiting so It would have been nice to have a rough ETA on the day, or 30 minute warning. But otherwise easy delivery, had time to look at the body of the car and make sure all is ok. They didn't provide a delivery form but I think that's maybe change in rules with COVID?

Delivery Communication Comments

Good from Ling - however no communication on the day, the drivers turned up with no warning.

Missing Comments

Delivery form / I didn't sign anything - maybe change in COVID rules.

Improvements

Advance warning from drivers.
Volvo XC40 Estate Amy
09/07/2020
10 / 10

Click to read more
×

Amy of Southampton, who had a new Volvo XC40 Estate on 09/07/2020

Overall: 10 / 10

Audi A6 Saloon Donnie
14/07/2020
8 / 10

Click to read more
×

Donnie of GLASGOW, who had a new Audi A6 Saloon on 14/07/2020

Overall: 8 / 10

Improvements

Make sure they have my phone number that is active, they had my old one
Skoda Scala Michael
13/07/2020
8 / 10

Click to read more
×

Michael of Reading, who had a new Skoda Scala Hatchback on 13/07/2020

Overall: 8 / 10

Missing Comments

Warranty Book
Volvo XC40 Estate Rachael
10/07/2020
10 / 10

Click to read more
×

Rachael of Swindon, who had a new Volvo XC40 Estate on 10/07/2020

Overall: 10 / 10

Audi A5 Coupe Judy
13/07/2020
8 / 10

Click to read more
×

Judy of BURHAM, who had a new Audi A5 Coupe on 13/07/2020

Overall: 8 / 10

Nissan Leaf Tom
13/07/2020
8 / 10

Click to read more
×

Tom of Gateshead, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 13/07/2020

Overall: 8 / 10

Delivery Person Comments

Lovely chap

Cleanliness Comments

About as good as can be expected after driving 200 miles.

Overall Comments

Could be improved with better communication, but generally good.

Delivery Communication Comments

Excellent from Lings, but dealer comms was slow.

Improvements

Better scheduling to make planning easier
Land Rover RR Evoque Andy
07/07/2020
8 / 10

Click to read more
×

Andy of Aberdeen, who had a new Land Rover Range Rover Evoque on 07/07/2020

Overall: 8 / 10

Cleanliness Comments

Large dirty marks on the roof lining which I didn't notice until we were approx 20 miles away from the dealer and seeing as I was facing a 6 hour drive home I had no time to return. I had to pay for a valet when I got home. I have photos of the marks if required.

Overall Comments

No problems, very friendly and efficient
Ford Puma Mark
09/07/2020
6 / 10

Click to read more
×

Mark of Daventry, who had a new Ford Puma on 09/07/2020

Overall: 6 / 10

Delivery Person Comments

Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.

Delivery Punctuality Comments

There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.

Overall Punctuality Comments

There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.

Cleanliness Comments

The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.

Damage Comments

Was raining but other than getting into a room with the right lighting all looked ok and damage free.

Dealer Service Comments

They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.

Overall Comments

The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!

Delivery Communication Comments

I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.

Missing Comments

I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.

Improvements

To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.
Kia XCeed Hatchback Graeme
10/07/2020
8 / 10

Click to read more
×

Graeme of Aberdeenshire , who had a new Kia XCeed Hatchback on 10/07/2020

Overall: 8 / 10

Delivery Person Comments

Polite and helpful

Delivery Punctuality Comments

Arrival earlier than expected but called ahead

Overall Punctuality Comments

Arrival earlier than expected but called ahead

Cleanliness Comments

It was fine. Roads were wet.

Damage Comments

Couldn’t see any damages

Overall Comments

Very good, no issues once date confirmed

Delivery Communication Comments

Kept up to date from Ling and delivery driver called ahead to confirm

Missing Comments

Didn’t sign any paperwork this time. COVID-19?

Improvements

Once date confirmed it was all good
BMW 1 Series Geoff
06/07/2020
8 / 10

Click to read more
×

Geoff of Batley, who had a new BMW 1 Series Hatchback on 06/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Driver delayed on route

Overall Punctuality Comments

Driver delayed on route

Overall Comments

Only issue delivered no petrol so showed 24 miles on computer so had to find petrol station straight away would expect least quarter tank

Improvements

More specific on delivery times and some petrol upon delivery
Suzuki Swift (2019-20) Helen
07/07/2020
8 / 10

Click to read more
×

Helen of London, who had a new Suzuki Swift Hatchback Special Editions (2019 - 2020) on 07/07/2020

Overall: 8 / 10

Delivery Person Comments

the guy was an utter delight - really helpful, very patient, lots of good advice, really nice manner.

Delivery Punctuality Comments

punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy

Overall Punctuality Comments

punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy

Cleanliness Comments

sparkling and brand new

Dealer Service Comments

i don't really know as Ling mediated everything

Overall Comments

Process was ok. The date was changed pretty last minute, and luckily i'm working from home so was able to accommodate this, but had i not been then that would have made like a bit tricky. Texts and emails were sent from the dealership with no explanation.

Delivery Communication Comments

great communication with Ling; poor with the delivering dealership

Improvements

a call or text half an hour before delivery on the day would have been helpful.
Ford Focus Joe
08/07/2020
8 / 10

Click to read more
×

Joe of Wigan, who had a new Ford Focus Hatchback on 08/07/2020

Overall: 8 / 10

Fiat 500 Vic
07/07/2020
8 / 10

Click to read more
×

Vic of Herne Bay , who had a new Fiat 500 Hatchback on 07/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Early.

Overall Punctuality Comments

Early.

Cleanliness Comments

Exterior was a bit dirty but nothing major.
BMW X3 Estate Chris
08/07/2020
10 / 10

Click to read more
×

Chris of Bishopton, who had a new BMW X3 Estate on 08/07/2020

Overall: 10 / 10

Delivery Person Comments

Absolutely great. Lovely person. knowledgeable

Delivery Punctuality Comments

called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.

Overall Punctuality Comments

called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.

Cleanliness Comments

washed and clean.

Dealer Service Comments

Joe Devlin was very professional.

Overall Comments

Joe was brilliant. No pressure checking the car over and he was very helpful with the controls. Very friendly and explained what we had to do.

Improvements

NOthing
Kia XCeed Hatchback Scott
07/07/2020
6 / 10

Click to read more
×

Scott of Glasgow, who had a new Kia XCeed Hatchback on 07/07/2020

Overall: 6 / 10

Delivery Punctuality Comments

No phone call to give estimated arrival time

Overall Punctuality Comments

No phone call to give estimated arrival time
Nissan Leaf
29/06/2020
10 / 10

Click to read more
×

of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 29/06/2020

Overall: 10 / 10

Overall Comments

All went well. Good comms from the delivery company in advance of the delivery.

Missing Comments

Only 1 set of keys came with the car

Improvements

Everything went well so there was no room for improvement
Renault Kadjar Mike
03/07/2020
8 / 10

Click to read more
×

Mike of Tadworth, who had a new Renault Kadjar Hatchback on 03/07/2020

Overall: 8 / 10

Improvements

Nothing. All very efficient
Honda Jazz Trevor
03/07/2020
8 / 10

Click to read more
×

Trevor of Blaydon On Tyne, who had a new Honda Jazz Hatchback on 03/07/2020

Overall: 8 / 10

Cleanliness Comments

There was a delivery film on the roof and bonnet which I didn't see be because the car was wet. It peeled of easily enough.

Delivery Communication Comments

The delivery driver did not have my mobile number.

Improvements

To ensure the delivery driver has a mobile number to advise the delivery time.
Volkswagen Golf Mk7 Ade
30/06/2020
8 / 10

Click to read more
×

Ade of Windsor, who had a new VW Golf Hatchback Mk7 on 30/06/2020

Overall: 8 / 10

Delivery Person Comments

Very pleasant

Delivery Punctuality Comments

Said around 4pm and delivered then

Overall Punctuality Comments

Said around 4pm and delivered then

Cleanliness Comments

Immaculate

Damage Comments

None

Dealer Service Comments

All fine

Overall Comments

Good the delivery guy washed the car before deivery

Missing Comments

No wheel nut

Improvements

Supplied wheel nut
Honda CR-V Estate Joe
01/07/2020
10 / 10

Click to read more
×

Joe of Kingston Upon Thames, who had a new Honda CR-V Estate on 01/07/2020

Overall: 10 / 10

Improvements

Sorry to be feeble... but no criticisms. The whole process has been very good indeed theoughout an exceptionally difficult period for us all. This is my 4th car from you all accomplished to a high standard. Well done indeed.
Volvo XC40 Estate Pete
29/06/2020
8 / 10

Click to read more
×

Pete of Bath, who had a new Volvo XC40 Estate on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

Good communication - called an hour before they were arriving; pleasant chaps; cleaned car with anti-septic wipes. Car was a bit dirty from the journey down but no big issue - it had been raining

Missing Comments

The Volvo On Call subscription is saying it's run out - I understood it would come as standard on the car and run out after 3 years? Can I have the contact details of the dealer who supplied the car so I can contact them please.
Mini Hatch (2014-21) Colin
29/06/2020
8 / 10

Click to read more
×

Colin of Lincoln, who had a new Mini Hatchback (2014 - 2021) on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and helpful

Overall Comments

Great delivery just didnt know it was coming until we got the phonecall on the morning of delivery.

Delivery Communication Comments

Did not know delivery was happening

Improvements

Made aware delivery was happening
Skoda Superb Estate Neil
30/06/2020
8 / 10

Click to read more
×

Neil of Orpington, who had a new Skoda Superb Estate on 30/06/2020

Overall: 8 / 10

Delivery Person Comments

Very pleasant, took lots of pictures of the car. Seemed quietly efficient.

Delivery Punctuality Comments

not sure as I didn't know what time he was mean't to deliver the car.

Overall Punctuality Comments

not sure as I didn't know what time he was mean't to deliver the car.

Dealer Service Comments

Delivered on the day they said they would.

Overall Comments

Letting me know when it would be arriving would be good. Even if it was only morning or afternoon.

Delivery Communication Comments

Very good with yourself. no contact with dealer

Improvements

Give some idea of when the car was going to arrive.
Renault Kadjar John
30/06/2020
10 / 10

Click to read more
×

John of Holt, who had a new Renault Kadjar Hatchback on 30/06/2020

Overall: 10 / 10

Delivery Person Comments

Very nice attitude, and body odour-free

Delivery Punctuality Comments

The car was delivered right on time

Overall Punctuality Comments

The car was delivered right on time

Cleanliness Comments

The car had been washed just before delivery so it was virtually spotless

Overall Comments

Excellent. Delivery driver was very friendly and helpful.

Improvements

Nothing could have been improved. It was perfect from start to finish
Citroen C3 Hayley
29/06/2020
8 / 10

Click to read more
×

Hayley of Northampton, who had a new Citroen C3 Hatchback on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

He seemed a little be impatient when I was checking the car over, didn’t say anything just looked keen for me to hurry up

Delivery Punctuality Comments

He called an hour before to give a heads up he was on his way

Overall Punctuality Comments

He called an hour before to give a heads up he was on his way

Cleanliness Comments

The car had some muck inside the door seals, and the whole car had a layer of dust over it

Damage Comments

There appears to be no damage to the car but the back number plate has a flaw through the middle of it (a lighter vertical line) it’s not damaged though

Improvements

A rough delivery slot would of helped, even if it was just morning or afternoon
Citroen C3 Dean
27/06/2020
8 / 10

Click to read more
×

Dean of Ludlow, who had a new Citroen C3 Hatchback on 27/06/2020

Overall: 8 / 10

Volkswagen Golf Mk7 Colin
23/06/2020
8 / 10

Click to read more
×

Colin of Saltcoats, who had a new VW Golf Hatchback Mk7 on 23/06/2020

Overall: 8 / 10

Improvements

Nothing
Volvo XC40 Estate Craig
23/06/2020
6 / 10

Click to read more
×

Craig of Halifax, who had a new Volvo XC40 Estate on 23/06/2020

Overall: 6 / 10

Delivery Person Comments

Good with no issues.

Delivery Punctuality Comments

The delivery was delayed by a day and then was delivered later than expected on the following day

Overall Punctuality Comments

The delivery was delayed by a day and then was delivered later than expected on the following day

Cleanliness Comments

Very good with no issues

Overall Comments

I was expecting delivery of the car on the 22nd June, however, I got a call from the dealer asking if the car could be delivered the following day. I agreed and they confirmed it would be delivered around lunchtime. I still had not heard anything by 3pm on the 23rd June so I rang the dealer and they said it would be with me by 5pm. The car was delivered at approx 5:45pm. I would have appreciated a call on the 23rd just to advise me what was happening with an approximate time, so I didn't have to chase up.

Improvements

I think the only improvement was for the dealer to call me with an update on the agreed delivery day (23rd June), instead of me having to chase.
Mazda CX-5 Estate Graeme
22/06/2020
8 / 10

Click to read more
×

Graeme of Aberdeenshire , who had a new Mazda CX-5 Estate on 22/06/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver contacted me a couple of days before hand and was bang on time with delivery

Delivery Punctuality Comments

On time, maybe a little early

Overall Punctuality Comments

On time, maybe a little early

Cleanliness Comments

Nothing really of note

Damage Comments

Outside of car was a little dirty but weather was raining

Dealer Service Comments

After being told car was at the dealer, couldn’t have been delivered much faster.

Overall Comments

Once paperwork done, delivery was arranged and delivered quickly

Delivery Communication Comments

Always quick replies from yourself. Delivery driver was good, phoned me, text me arrival time to confirm and was polite and helpful when he delivered the car. Not contact with dealer. Not heard anything from finance company yet.

Missing Comments

Nothing missing I think, no car mats but that seems to be the norm. Would be a nice touch to have correct mats with the car but there’s always Google

Improvements

Not much, hopefully all as quick and efficient.
Nissan Leaf
19/06/2020
10 / 10

Click to read more
×

of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 19/06/2020

Overall: 10 / 10

Delivery Person Comments

Nice guy, showed us how to use the car as we’d never had an electric before

Delivery Punctuality Comments

Arrived 10 mins before time

Overall Punctuality Comments

Arrived 10 mins before time

Cleanliness Comments

Immaculate came with plastic seat covers and steering wheel cover - driver wiped car down for Covid 19

Damage Comments

None

Overall Comments

Delivery driver rang day before and gave time for delivery, checked all details were correct - arrived early

Delivery Communication Comments

Excellent all the way through

Improvements

Nothing really
Volkswagen Golf Mk7 Ronan
19/06/2020
8 / 10

Click to read more
×

Ronan of Inverkeithing, who had a new VW Golf Hatchback Mk7 on 19/06/2020

Overall: 8 / 10

Missing Comments

No service book, apparently that’s not a thing now according to the delivery driver. I need to contact a dealer the check as I am not sure if that’s true.
Volkswagen Golf Mk8 Laura
17/06/2020
8 / 10

Click to read more
×

Laura of London, who had a new VW Golf Hatchback Mk8 on 17/06/2020

Overall: 8 / 10

Improvements

Nothing really! Super happy with my car and thank you!
Skoda Superb Russell
17/06/2020
8 / 10

Click to read more
×

Russell of Wirksworth, who had a new Skoda Superb Hatchback on 17/06/2020

Overall: 8 / 10

Dealer Service Comments

Maybe less stickers on the car advertising themselves
Nissan Leaf
15/06/2020
8 / 10

Click to read more
×

of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 15/06/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant chatty fellow with useful advice.

Cleanliness Comments

Bit mucky on inner doors, but was explained it couldn't be valeted.

Damage Comments

Minor aesthetic imperfection to the near side rear passenger window rubber as noted on delivery doc.

Dealer Service Comments

Remember they kept getting my phone number wrong!

Overall Comments

Provisional mark I'll let you know within 14 days if it came with Covona 19 as I'll change to very poor.

Missing Comments

Not sure about the delivery form

Improvements

Airdropped it by drone. Flowers for the wife. Ribbons on the bonnet. A free cat. Complimentary petrol for nostalgia.
Audi A4 Estate Steph
17/06/2020
10 / 10

Click to read more
×

Steph of Lambourn, who had a new Audi A4 Avant on 17/06/2020

Overall: 10 / 10

Cleanliness Comments

Driver wiped steering wheel, gear knob and handles with disinfectant.

Overall Comments

Driver called me around 45min before delivery and was very professional and courteous.
Volvo S90 Saloon Gary
16/06/2020
10 / 10

Click to read more
×

Gary of Sittingbourne, who had a new Volvo S90 Saloon on 16/06/2020

Overall: 10 / 10

Mercedes A Class Pete
15/06/2020
10 / 10

Click to read more
×

Pete of Shrewsbury, who had a new Mercedes A Class Hatchback on 15/06/2020

Overall: 10 / 10

Delivery Person Comments

nice chap

Delivery Punctuality Comments

Bang on time

Overall Punctuality Comments

Bang on time

Cleanliness Comments

Spotless

Overall Comments

All went smoothly
Mercedes GLC Estate Joanna
15/06/2020
8 / 10

Click to read more
×

Joanna of London, who had a new Mercedes GLC Estate on 15/06/2020

Overall: 8 / 10

Skoda Kamiq Hatchback David
16/06/2020
10 / 10

Click to read more
×

David of Great Missenden, who had a new Skoda Kamiq Hatchback on 16/06/2020

Overall: 10 / 10

Dealer Service Comments

have had no contact with supplying dealer

Improvements

nothing
Kia XCeed Hatchback Simon
15/06/2020
8 / 10

Click to read more
×

Simon of Middlesbrough, who had a new Kia XCeed Hatchback on 15/06/2020

Overall: 8 / 10

Damage Comments

Unfortunately there is a scratch on a piece of silver trim at the front of the vehicle, I didn't notice this prior to the delivery driver leaving however. It's about an inch and a half long.

Delivery Communication Comments

Very good

Missing Comments

The manual I received with the xceed of for the ceed model. I've contacted kia solihull and they said they issue xceed with ceed manual, is this right?

Improvements

Was ok
Volkswagen Tiguan Estate Stu
11/06/2020
10 / 10

Click to read more
×

Stu of Wotton Under Edge, who had a new VW Tiguan Estate on 11/06/2020

Overall: 10 / 10

Delivery Person Comments

See comments above - spot on

Delivery Punctuality Comments

Phoned when he was 30mins away

Overall Punctuality Comments

Phoned when he was 30mins away

Overall Comments

NIce chap, showed me his 'negative' COVID test certifiate and had already helpfully phoned ahead to let me know when he would be arriving; he had already uploaded the sat nav and radio updates via a CD from VW which saved me some time

Missing Comments

Only noticed this morning that the: service record booklet was not in the VW wallet

Improvements

Nothing
Skoda Octavia Estate Matt
10/06/2020
10 / 10

Click to read more
×

Matt of Gloucester , who had a new Skoda Octavia Estate on 10/06/2020

Overall: 10 / 10

Delivery Punctuality Comments

Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement

Overall Punctuality Comments

Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement

Dealer Service Comments

No contact with except delivery driver
Ford Puma Richard
08/06/2020
6 / 10

Click to read more
×

Richard of Fleet, who had a new Ford Puma on 08/06/2020

Overall: 6 / 10

Delivery Person Comments

No probs.

Delivery Punctuality Comments

I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.

Overall Punctuality Comments

I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.

Cleanliness Comments

Fine and clean inside. Outside was also clean and only evidence was of a typical drive from Leamington Spa to Fleet (a few small bugs on front paint). So no issue.

Dealer Service Comments

Difficult to comment. I didn't have any communication with the dealer direct.

Overall Comments

No probs and straightforward. Driver called himself a cab and departed once we had done the docs.

Delivery Communication Comments

Well informed.

Missing Comments

Not yet anyway!

Improvements

Just the advanced delivery eta as noted above.
Volvo XC40 Estate Neil
05/06/2020
10 / 10

Click to read more
×

Neil of Batley, who had a new Volvo XC40 Estate on 05/06/2020

Overall: 10 / 10

Delivery Punctuality Comments

Contacted day before to confirm arrival time. Following day the car arrived at the stated time.

Overall Punctuality Comments

Contacted day before to confirm arrival time. Following day the car arrived at the stated time.

Improvements

Nothing at all, perfect.
BMW i3
02/06/2020
8 / 10

Click to read more
×

of , who had a new BMW i3 Hatchback on 02/06/2020

Overall: 8 / 10

Cleanliness Comments

There were a couple of marks on the drivers door but these have since cleaned off.
Nissan Qashqai Nicky
29/05/2020
10 / 10

Click to read more
×

Nicky of Southsea, who had a new Nissan Qashqai Hatchback on 29/05/2020

Overall: 10 / 10

Delivery Punctuality Comments

rang 2 hours before to give an estimated time of delivery

Overall Punctuality Comments

rang 2 hours before to give an estimated time of delivery
Nissan Qashqai Pete
29/05/2020
10 / 10

Click to read more
×

Pete of Bucks, who had a new Nissan Qashqai Hatchback on 29/05/2020

Overall: 10 / 10

Citroen C3 Kathryn
20/05/2020
8 / 10

Click to read more
×

Kathryn of Sheffield, who had a new Citroen C3 Hatchback on 20/05/2020

Overall: 8 / 10

Delivery Punctuality Comments

Rang approximately an hour before delivery

Overall Punctuality Comments

Rang approximately an hour before delivery

Cleanliness Comments

Exterior very dusty so hard to check. Said local carwash was out of order when he arrived.

Missing Comments

Handbook after delivery was completed. No delivery form - done electronically not asked sign (expect this was due to covid-19)
Nissan Qashqai Junie
13/05/2020
4 / 10

Click to read more
×

Junie of BIRMINGHAM, who had a new Nissan Qashqai Hatchback on 13/05/2020

Overall: 4 / 10

Cleanliness Comments

Car was untidy on the drver side and passenger side.

Improvements

Car presentable and clean
Citroen C3 Stanley
20/05/2020
10 / 10

Click to read more
×

Stanley of York, who had a new Citroen C3 Hatchback on 20/05/2020

Overall: 10 / 10

Cleanliness Comments

he went through the carwash before delivering it

Missing Comments

did not sign for car, due to corona, but agreed that he filled my details in
Honda Civic
15/05/2020
8 / 10

Click to read more
×

of , who had a new Honda Civic Hatchback on 15/05/2020

Overall: 8 / 10

Damage Comments

There was a tyre warning message on the dashboard which was noted. I set all the tyres to correct pressure and all is fine now. There is also a small scratch on the front drivers door but unfortunately i did not see this when it was delivered.

Dealer Service Comments

no paperwork otherwise great

Missing Comments

I was told id receive a delivery report later that day but as yet nothing has arrived.
Nissan Qashqai Angie
04/05/2020
? / 10

Click to read more
×

Angie of MIDDLESBROUGH, who had a new Nissan Qashqai Hatchback on 04/05/2020

Overall: ? / 10

Delivery Person Comments

Goodvery good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Average

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good

Delivery Communication Comments

Good

Improvements

Nothing
Nissan Qashqai Ian
01/05/2020
10 / 10

Click to read more
×

Ian of Dumfries, who had a new Nissan Qashqai Hatchback on 01/05/2020

Overall: 10 / 10

Delivery Person Comments

Courteous and understanding

Delivery Punctuality Comments

On time

Overall Punctuality Comments

On time

Cleanliness Comments

Was washed. Only comment would be an option shoul be provided to add car mats to price, so that when delivered then any loose dirt would be collected

Dealer Service Comments

Very good

Overall Comments

Good Comms and on time

Delivery Communication Comments

Excellent both parties

Improvements

Nothing
Volvo XC40 Estate Colin
17/03/2020
8 / 10

Click to read more
×

Colin of Biggleswade, who had a new Volvo XC40 Estate on 17/03/2020

Overall: 8 / 10

Improvements

All was fine.
Audi Q5 Estate Adrian
31/01/2020
6 / 10

Click to read more
×

Adrian of Longfield, who had a new Audi Q5 Estate on 31/01/2020

Overall: 6 / 10

Delivery Punctuality Comments

Yes but weeks late

Overall Punctuality Comments

Yes but weeks late

Cleanliness Comments

Expected condition due to having been driven down

Dealer Service Comments

Worst level of service I have experienced in 40 years of buying/leasing new cars

Overall Comments

When they eventually made the delivery they managed to deliver it to the right place at the right time. Almost a miricle based on their prior performance

Delivery Communication Comments

You guys were good, just let down by incompetent dealer
Ford Focus Chris
06/03/2020
10 / 10

Click to read more
×

Chris of Derby, who had a new Ford Focus Hatchback on 06/03/2020

Overall: 10 / 10

BMW 4 Series Gran Coupe Kel
26/03/2020
10 / 10

Click to read more
×

Kel of Romford, who had a new BMW 4 Series Gran Coupe on 26/03/2020

Overall: 10 / 10

Audi A6 Saloon Rob
25/03/2020
10 / 10

Click to read more
×

Rob of Solihull, who had a new Audi A6 Saloon on 25/03/2020

Overall: 10 / 10

Nissan Qashqai Zoe
23/03/2020
10 / 10

Click to read more
×

Zoe of Loughton, who had a new Nissan Qashqai Hatchback on 23/03/2020

Overall: 10 / 10

Improvements

Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon Ola
06/03/2020
6 / 10

Click to read more
×

Ola of Welwyn Garden City , who had a new Land Rover Discovery Sport on 06/03/2020

Overall: 6 / 10

Delivery Person Comments

friendly and professional

Cleanliness Comments

the outside was not properly valeted.

Overall Comments

the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.

Improvements

none.
Skoda Karoq Estate Ken
23/03/2020
8 / 10

Click to read more
×

Ken of Leicester, who had a new Skoda Karoq Estate on 23/03/2020

Overall: 8 / 10

Damage Comments

Haven’t noticed any

Missing Comments

Service book and warranty information book

Improvements

Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma Chrissy
23/03/2020
8 / 10

Click to read more
×

Chrissy of Chester Le Street, who had a new Ford Puma on 23/03/2020

Overall: 8 / 10

Improvements

smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai Marc
23/03/2020
8 / 10

Click to read more
×

Marc of Blyth, who had a new Nissan Qashqai Hatchback on 23/03/2020

Overall: 8 / 10

Delivery Person Comments

Little reluctant to add one of the issues to the delivery note

Damage Comments

Noted on delivery sheet and pictures taken.

Missing Comments

Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class Sabrina
19/03/2020
8 / 10

Click to read more
×

Sabrina of Enfield, who had a new Mercedes GLA Class Hatchback on 19/03/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver was very nice , polite and helpful

Delivery Punctuality Comments

Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery

Overall Punctuality Comments

Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery

Dealer Service Comments

the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice

Overall Comments

My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery

Delivery Communication Comments

Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross Martin
19/03/2020
8 / 10

Click to read more
×

Martin of Abergavenny, who had a new Citroen C5 Aircross Hatchback on 19/03/2020

Overall: 8 / 10

Missing Comments

Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)

Improvements

You guys were great. No complaints :)
Volkswagen Polo (2019-20) Sion
18/03/2020
10 / 10

Click to read more
×

Sion of Chester, who had a new VW Polo Hatchback Special Editions (2019 - 2020) on 18/03/2020

Overall: 10 / 10

Cleanliness Comments

Car is spotless.

Dealer Service Comments

Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur Wendy
18/03/2020
10 / 10

Click to read more
×

Wendy of Kent, who had a new Renault Captur Hatchback on 18/03/2020

Overall: 10 / 10

Delivery Person Comments

Happy chap

Delivery Punctuality Comments

8.am great time

Overall Punctuality Comments

8.am great time

Damage Comments

All good

Overall Comments

Quick and easy
Peugeot 208 Ell
18/03/2020
8 / 10

Click to read more
×

Ell of Stanford-le-hope, who had a new Peugeot 208 Hatchback on 18/03/2020

Overall: 8 / 10

Delivery Person Comments

No body odour (yay!)

Cleanliness Comments

A few dirt marks but that’s to be expected.

Overall Comments

The delivery man was very friendly and encouraged me to check the car thoroughly.

Delivery Communication Comments

Great communication, especially with me asking lots of questions

Missing Comments

Nothing missing

Improvements

Nothing. All went smoothly and on time. Thanks!
Citroen C3 Gary
16/03/2020
10 / 10

Click to read more
×

Gary of Forest Row, who had a new Citroen C3 Hatchback on 16/03/2020

Overall: 10 / 10

Kia Sportage Estate Melissa
12/03/2020
8 / 10

Click to read more
×

Melissa of , who had a new Kia Sportage Estate on 12/03/2020

Overall: 8 / 10

Missing Comments

340

Improvements

Nothing ????
Honda Civic Suzanne
16/03/2020
10 / 10

Click to read more
×

Suzanne of St. Albans, who had a new Honda Civic Hatchback on 16/03/2020

Overall: 10 / 10

Delivery Punctuality Comments

He even arrived slightly early but did phone me to warn me of this.

Overall Punctuality Comments

He even arrived slightly early but did phone me to warn me of this.

Overall Comments

The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!

Delivery Communication Comments

Amazing communication from start to finish!!!!

Improvements

Nothing!
Audi A5 Coupe Evs
13/03/2020
8 / 10

Click to read more
×

Evs of Hove, who had a new Audi A5 Coupe on 13/03/2020

Overall: 8 / 10

BMW 2 Series Coupe Peter
13/03/2020
8 / 10

Click to read more
×

Peter of Malmesbury, who had a new BMW 2 Series Coupe on 13/03/2020

Overall: 8 / 10

Land Rover RR Evoque Mehdi
13/03/2020
8 / 10

Click to read more
×

Mehdi of London, who had a new Land Rover Range Rover Evoque on 13/03/2020

Overall: 8 / 10

Delivery Person Comments

Very professional attitude

Delivery Punctuality Comments

Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.

Overall Punctuality Comments

Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.

Damage Comments

Thank goodness

Improvements

more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai Julian
12/03/2020
10 / 10

Click to read more
×

Julian of Livingston, who had a new Nissan Qashqai Hatchback on 12/03/2020

Overall: 10 / 10

Delivery Person Comments

Very nice guy

Delivery Punctuality Comments

I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time

Overall Punctuality Comments

I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time

Cleanliness Comments

It was a snowy day so the delivery guy took the car to the car wash before delivery

Damage Comments

None

Overall Comments

I knew at all times what was going on and what to expect

Delivery Communication Comments

Great communication from both you and the dealer

Improvements

Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe Lee
13/03/2020
10 / 10

Click to read more
×

Lee of Chesterfield, who had a new BMW 4 Series Gran Coupe on 13/03/2020

Overall: 10 / 10

Delivery Person Comments

The driver called when on the way with en tea which was helpful.

Delivery Punctuality Comments

No issues arrived when agreed.

Overall Punctuality Comments

No issues arrived when agreed.

Overall Comments

I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.

Improvements

No issues.
Audi TT Coupe Brendan
11/03/2020
8 / 10

Click to read more
×

Brendan of Southport, who had a new Audi TT Coupe on 11/03/2020

Overall: 8 / 10

Delivery Person Comments

As above

Delivery Punctuality Comments

Called to say he was half hour away

Overall Punctuality Comments

Called to say he was half hour away

Overall Comments

Very nice, courteous lad.

Delivery Communication Comments

Perfect.

Missing Comments

Should there be a V5 — I’m guessing no as this is a lease car.

Improvements

Nothing. Very happy.
Skoda Scala David
09/03/2020
10 / 10

Click to read more
×

David of Bexley/Kent, who had a new Skoda Scala Hatchback on 09/03/2020

Overall: 10 / 10

Skoda Kodiaq Estate Uncle Albert
09/03/2020
8 / 10

Click to read more
×

Uncle Albert of Wimborne, who had a new Skoda Kodiaq Estate on 09/03/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.

Delivery Punctuality Comments

Arrived within 15 mins of stated time.

Overall Punctuality Comments

Arrived within 15 mins of stated time.

Cleanliness Comments

Car had been washed just prior to delivery so very clean.

Damage Comments

Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.

Dealer Service Comments

Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say

Overall Comments

Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.

Delivery Communication Comments

I've been kept informed of delivery status at all times

Missing Comments

Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats

Improvements

All good no complaints.
Renault Captur Colin
28/02/2020
10 / 10

Click to read more
×

Colin of Halling, who had a new Renault Captur Hatchback on 28/02/2020

Overall: 10 / 10

Mercedes E Class Coupe Sue
06/03/2020
8 / 10

Click to read more
×

Sue of Ormskirk , who had a new Mercedes E Class Coupe on 06/03/2020

Overall: 8 / 10

Cleanliness Comments

had power washed but dirty still as could not use brush

Dealer Service Comments

No contact

Improvements

Nothing everything fine
Seat Ateca Estate Andy
06/03/2020
6 / 10

Click to read more
×

Andy of Long Marston, who had a new Seat Ateca Estate on 06/03/2020

Overall: 6 / 10

Delivery Person Comments

The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.

Delivery Punctuality Comments

Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30

Overall Punctuality Comments

Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30

Cleanliness Comments

Fingerprints on dashboard/instrumentation

Dealer Service Comments

Can't really score this because I have had no communication with dealer

Overall Comments

Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.

Missing Comments

Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'

Improvements

An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR Hugh
06/03/2020
10 / 10

Click to read more
×

Hugh of Macclesfield, who had a new Toyota C-HR Hatchback on 06/03/2020

Overall: 10 / 10

Missing Comments

Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla Jonquil
06/03/2020
10 / 10

Click to read more
×

Jonquil of Newcastle, who had a new Toyota Corolla Hatchback on 06/03/2020

Overall: 10 / 10

Missing Comments

I just signed his phone so didn't receive a delivery form (at least, I can't see one).

Improvements

Nothing I can think of!
Land Rover RR Sport Estate Ayodeji
03/03/2020
10 / 10

Click to read more
×

Ayodeji of Salford, who had a new Land Rover Range Rover Sport on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good

Delivery Communication Comments

Very good
Hyundai Tucson Estate (2018-21) Rod
05/03/2020
8 / 10

Click to read more
×

Rod of Horsted Keynes, who had a new Hyundai Tucson Estate (2018 - 2021) on 05/03/2020

Overall: 8 / 10

Improvements

Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc Bev
04/03/2020
10 / 10

Click to read more
×

Bev of Doncaster , who had a new VW T-Roc Hatchback on 04/03/2020

Overall: 10 / 10

Delivery Person Comments

He was fantastic :-)

Delivery Punctuality Comments

Excellent

Overall Punctuality Comments

Excellent

Overall Comments

Very goid

Improvements

Had a timescale before the day
Mercedes E Class Saloon (2016-20) Chris
02/03/2020
6 / 10

Click to read more
×

Chris of Worcester, who had a new Mercedes E Class Diesel Saloon (2016 - 2020) on 02/03/2020

Overall: 6 / 10

Dealer Service Comments

Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).

Delivery Communication Comments

I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).

Improvements

Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate Paul
04/03/2020
8 / 10

Click to read more
×

Paul of SHEFFIELD, who had a new Skoda Kodiaq Estate on 04/03/2020

Overall: 8 / 10

Delivery Person Comments

Nice guy

Delivery Punctuality Comments

Came as he said he would

Overall Punctuality Comments

Came as he said he would

Cleanliness Comments

A bit of dirt from transport but not surprised given where came from

Overall Comments

Phoned well in advance and went through basic controls

Delivery Communication Comments

9
Citroen C3 Sue
04/03/2020
8 / 10

Click to read more
×

Sue of Deal, who had a new Citroen C3 Hatchback on 04/03/2020

Overall: 8 / 10

Overall Comments

Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)

Improvements

coffee, cake, balloons....lol
Mercedes A Class Helen
03/03/2020
10 / 10

Click to read more
×

Helen of Newcastle Upon Tyne, who had a new Mercedes A Class Hatchback on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Pleasant demeanor, no noticeable body odour.

Delivery Punctuality Comments

Was called approx one hour before delivery to let me know the eagle would be dropped

Overall Punctuality Comments

Was called approx one hour before delivery to let me know the eagle would be dropped

Dealer Service Comments

It was all fine.

Overall Comments

It was a smooth transaction.

Delivery Communication Comments

All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.

Improvements

I can't think of anything.
Seat Ibiza Nick
03/03/2020
10 / 10

Click to read more
×

Nick of CLACTON ON SEA, who had a new Seat Ibiza Hatchback on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Cheerful and business like

Delivery Punctuality Comments

Much earlier than expected..whuch was fine

Overall Punctuality Comments

Much earlier than expected..whuch was fine

Cleanliness Comments

No issues presented well

Damage Comments

No damage

Dealer Service Comments

Not had any communication ...apart from little niggles about possible missing stuff all seems fine .

Overall Comments

Quick, easy and efficient

Delivery Communication Comments

Phoned ahead and gave me eta

Missing Comments

I think the delivery form may be emailed . No Maintainance warranty book and nut for alloys

Improvements

Nothing , it was very good .
Seat Arona Jase
03/03/2020
8 / 10

Click to read more
×

Jase of Brockley, who had a new Seat Arona Hatchback on 03/03/2020

Overall: 8 / 10

Nissan Leaf Karen
28/02/2020
6 / 10

Click to read more
×

Karen of Glasgow, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 28/02/2020

Overall: 6 / 10

Delivery Person Comments

Nice chap, but in a rush to get signature and leave

Delivery Punctuality Comments

Delivered early PM instead of AM

Overall Punctuality Comments

Delivered early PM instead of AM

Cleanliness Comments

Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai Matt
28/02/2020
8 / 10

Click to read more
×

Matt of Manchester, who had a new Nissan Qashqai Hatchback on 28/02/2020

Overall: 8 / 10

Audi A6 Saloon Rich
26/02/2020
8 / 10

Click to read more
×

Rich of Burton On Trent, who had a new Audi A6 Saloon on 26/02/2020

Overall: 8 / 10

Overall Comments

kept informed and on time

Improvements

maybe an AM or PM option?
Audi A5 Convertible Bruce
25/02/2020
10 / 10

Click to read more
×

Bruce of Bicester, who had a new Audi A5 Cabriolet on 25/02/2020

Overall: 10 / 10

Delivery Person Comments

Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time

Delivery Punctuality Comments

Bang on time

Overall Punctuality Comments

Bang on time

Cleanliness Comments

Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant

Damage Comments

Tried to find some, but none

Dealer Service Comments

Vehicle from Swindon Audi, no direct contact

Overall Comments

Vehicle on low loader

Missing Comments

Asked what should be there and shown, sounded like all there

Improvements

Nothing
Nissan Leaf Ian
24/02/2020
8 / 10

Click to read more
×

Ian of Reading, who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 24/02/2020

Overall: 8 / 10

Delivery Punctuality Comments

Later than originally communicated but did phone advise timing early in the morning

Overall Punctuality Comments

Later than originally communicated but did phone advise timing early in the morning

Dealer Service Comments

Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.

Overall Comments

Delivery later than originally indicated but they did phone early in day to advise rough delivery time

Improvements

A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross Don
20/02/2020
8 / 10

Click to read more
×

Don of CHESHIRE, who had a new Citroen C5 Aircross Hatchback on 20/02/2020

Overall: 8 / 10

Dealer Service Comments

THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL. JUST A THOUGHT...

Improvements

DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch (2014-21) Gaelen
24/01/2020
8 / 10

Click to read more
×

Gaelen of Glasgow, who had a new Mini Hatchback (2014 - 2021) on 24/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.

Overall Punctuality Comments

We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.

Cleanliness Comments

The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.

Dealer Service Comments

I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.

Delivery Communication Comments

Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).

Missing Comments

There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.

Improvements

No, happy with everything so far :O)
Skoda Octavia Richard
18/02/2020
10 / 10

Click to read more
×

Richard of Eastleigh, who had a new Skoda Octavia Hatchback on 18/02/2020

Overall: 10 / 10

Volkswagen Tiguan Estate Marie
12/02/2020
10 / 10

Click to read more
×

Marie of Harefield, who had a new VW Tiguan Estate on 12/02/2020

Overall: 10 / 10

Nissan Micra Justine
14/02/2020
8 / 10

Click to read more
×

Justine of Nottingham, who had a new Nissan Micra Hatchback on 14/02/2020

Overall: 8 / 10

Delivery Person Comments

The delivery person was friendly and polite. Loved the car!

Dealer Service Comments

I have not heard from Arval yet.

Overall Comments

Delivery was excellent. I received and email in the morning giving me a time and he was on time.

Improvements

I do not think anything could be better to be honest.
Skoda Kodiaq Estate
13/02/2020
10 / 10

Click to read more
×

of , who had a new Skoda Kodiaq Estate on 13/02/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant young man.

Delivery Punctuality Comments

Arrival time was to the minute perfect.

Overall Punctuality Comments

Arrival time was to the minute perfect.

Cleanliness Comments

Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.

Damage Comments

The bodywork is perfect.

Dealer Service Comments

Since I had no direct contact with the dealer I cannot comment on the dealer.

Overall Comments

Telephoned 2 hours before delivery and gave arrival time

Delivery Communication Comments

I was delighted with all aspects of the transaction.

Missing Comments

The delivery form was done electronically and the driver took photographs of the car before I signed it off. I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.

Improvements

I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible Margaret
28/01/2020
8 / 10

Click to read more
×

Margaret of Liverpool, who had a new BMW 2 Series Convertible on 28/01/2020

Overall: 8 / 10

Overall Comments

Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't

Improvements

called in advance
Volkswagen T-Roc Michelle
06/02/2020
10 / 10

Click to read more
×

Michelle of Wimborne, who had a new VW T-Roc Hatchback on 06/02/2020

Overall: 10 / 10

Delivery Person Comments

Paul was fantastic he talked me through the whole process and gave 100% of his time

Missing Comments

I don't seem to have a warranty book or service history book

Improvements

nothing all good thanks
Volkswagen Tiguan Estate Ruth
03/02/2020
8 / 10

Click to read more
×

Ruth of Glasgow, who had a new VW Tiguan Estate on 03/02/2020

Overall: 8 / 10

Kia Sportage Estate Bobby
03/02/2020
10 / 10

Click to read more
×

Bobby of Solihull, who had a new Kia Sportage Estate on 03/02/2020

Overall: 10 / 10

Cleanliness Comments

IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM

Overall Comments

VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback Del
04/02/2020
10 / 10

Click to read more
×

Del of Earls Barton, who had a new Audi A1 Sportback on 04/02/2020

Overall: 10 / 10

Delivery Person Comments

Really nice guy

Delivery Punctuality Comments

delivered before Midday as promised

Overall Punctuality Comments

delivered before Midday as promised

Cleanliness Comments

Perfect

Dealer Service Comments

Minimum contact with dealer as Guy/Ling did the major works

Overall Comments

Delivered on time and in perfect condition

Improvements

All went well
Honda Jazz Briony
28/01/2020
8 / 10

Click to read more
×

Briony of Smethwick, who had a new Honda Jazz Hatchback on 28/01/2020

Overall: 8 / 10

Delivery Person Comments

Shabby but odourless

Overall Comments

On time, friendly delivery man

Improvements

Nothing
Audi A4 Saloon Hemita
30/01/2020
8 / 10

Click to read more
×

Hemita of London, who had a new Audi A4 Saloon on 30/01/2020

Overall: 8 / 10

Volkswagen Golf Mk7
03/02/2020
8 / 10

Click to read more
×

of , who had a new VW Golf Hatchback Mk7 on 03/02/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.

Cleanliness Comments

It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!

Dealer Service Comments

They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.

Improvements

A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate Mark
03/02/2020
8 / 10

Click to read more
×

Mark of Hull, who had a new Seat Ateca Estate on 03/02/2020

Overall: 8 / 10

Cleanliness Comments

Had been driven from Halifax

Overall Comments

Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate Iain
31/01/2020
8 / 10

Click to read more
×

Iain of Stonehaven, who had a new Skoda Superb Estate on 31/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

Driver called or texted several times with updates

Overall Punctuality Comments

Driver called or texted several times with updates

Improvements

Not much. All good
Skoda Karoq Estate Peter
31/01/2020
10 / 10

Click to read more
×

Peter of Cumbria, who had a new Skoda Karoq Estate on 31/01/2020

Overall: 10 / 10

Damage Comments

Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.

Improvements

nothing really
Audi Q5 Estate Adrian
31/01/2020
6 / 10

Click to read more
×

Adrian of Longfield, who had a new Audi Q5 Estate on 31/01/2020

Overall: 6 / 10

Delivery Person Comments

Probably because Verdi’s sub contracted the delivery

Cleanliness Comments

It was driven down, so exterior and interior were not pristine

Dealer Service Comments

Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot

Overall Comments

Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer

Improvements

Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback Helen
30/01/2020
10 / 10

Click to read more
×

Helen of Milton Keynes, who had a new Audi A1 Sportback on 30/01/2020

Overall: 10 / 10

Missing Comments

I don't have a warranty book or service book, the only thing in the glove box was an owners manual

Improvements

I was happy with everything, nothing to add
Renault Megane Steve
30/01/2020
8 / 10

Click to read more
×

Steve of Maidstone, who had a new Renault Megane Hatchback on 30/01/2020

Overall: 8 / 10

Delivery Person Comments

Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)

Cleanliness Comments

Considering it did a 340 mile drive from the grim north, it was in pristine condition.

Dealer Service Comments

Hard to be too glowing as I had no interaction with them whatsoever.

Overall Comments

Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.

Improvements

Dropped in by helicopter
BMW X1 Estate Tonya
30/01/2020
10 / 10

Click to read more
×

Tonya of Leicester, who had a new BMW X1 Estate on 30/01/2020

Overall: 10 / 10

Skoda Octavia Richard
12/11/2019
10 / 10

Click to read more
×

Richard of Halesowen, who had a new Skoda Octavia Hatchback on 12/11/2019

Overall: 10 / 10

Overall Comments

Quick and informative.
Ford Focus Micky
21/01/2020
4 / 10

Click to read more
×

Micky of Gateshead , who had a new Ford Focus Hatchback on 21/01/2020

Overall: 4 / 10

Overall Comments

Delivery never called, had afternoon on his notes came at 08.30.

Improvements

He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan Estate Simon
20/01/2020
6 / 10

Click to read more
×

Simon of Fowey, who had a new VW Tiguan Estate on 20/01/2020

Overall: 6 / 10

Improvements

dealer: 1. make it more prompt! waited in all day, car arrived at 16.45. 2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500 Julie
24/01/2020
10 / 10

Click to read more
×

Julie of Northampton, who had a new Fiat 500 Hatchback on 24/01/2020

Overall: 10 / 10

Fiat 500
24/01/2020
? / 10

Click to read more
×

of Sutton Coldfield, who had a new Fiat 500 Hatchback on 24/01/2020

Overall: ? / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good.

Delivery Communication Comments

Good

Missing Comments

Mats

Improvements

Phone call to say when they were coming, when I looked on the sheet they had the wrong number
Skoda Octavia Rob
24/01/2020
8 / 10

Click to read more
×

Rob of STOCKPORT, who had a new Skoda Octavia Hatchback on 24/01/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and professional

Damage Comments

Dent in wing.

Dealer Service Comments

Didn’t deal with so can’t really comment but the car arrived dented

Overall Comments

The delivery process itself was good it’s just frustrating the car arrived damaged!

Missing Comments

Velcro boot dividers
Volvo XC40 Estate
21/01/2020
10 / 10

Click to read more
×

of , who had a new Volvo XC40 Estate on 21/01/2020

Overall: 10 / 10

Seat Arona Regan
17/01/2020
10 / 10

Click to read more
×

Regan of York, who had a new Seat Arona Hatchback on 17/01/2020

Overall: 10 / 10

Delivery Person Comments

NO smells! He was lovely and courteous.

Delivery Punctuality Comments

excellent

Overall Punctuality Comments

excellent

Overall Comments

He was very kind when we talked on the phone

Improvements

all excellent
Mercedes CLA Class Estate David
16/01/2020
10 / 10

Click to read more
×

David of Bexley/Kent, who had a new Mercedes CLA Class Shooting Brake on 16/01/2020

Overall: 10 / 10

Delivery Person Comments

Very polite

Cleanliness Comments

All clean and tidy.

Dealer Service Comments

Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.

Overall Comments

I was informed 30 mins before delivery which is what I had requested

Delivery Communication Comments

I was informed of a date the car would be delivered but this changed and I was informed in good time so I was not disopointed.

Missing Comments

Waiting for V5 document?

Improvements

I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza Emma
10/01/2020
8 / 10

Click to read more
×

Emma of Brighton , who had a new Seat Ibiza Hatchback on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am

Overall Punctuality Comments

On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am

Missing Comments

Warranty book
Jeep Wrangler Hardtop Toby
14/01/2020
6 / 10

Click to read more
×

Toby of Hindhead, who had a new Jeep Wrangler Hard Top on 14/01/2020

Overall: 6 / 10

Delivery Person Comments

Nice chap.

Delivery Punctuality Comments

they called at 10am to say they will be here around 12 noon - they arrived as expected.

Overall Punctuality Comments

they called at 10am to say they will be here around 12 noon - they arrived as expected.

Cleanliness Comments

was a bit dirty as it was raining hard, delivery mileage was 155.

Damage Comments

Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!

Overall Comments

Delivery driver was pleasant.

Delivery Communication Comments

A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.

Improvements

Delivery was fine.
Ford Transit Custom L1 James
10/01/2020
8 / 10

Click to read more
×

James of Hailsham, who had a new Ford Transit Custom on 10/01/2020

Overall: 8 / 10

Delivery Person Comments

Clean and friendly

Delivery Punctuality Comments

10 minutes late which can be totally forgiven as traffic etc

Overall Punctuality Comments

10 minutes late which can be totally forgiven as traffic etc

Cleanliness Comments

Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.

Damage Comments

No damage but blemish reported

Dealer Service Comments

No real communication

Overall Comments

Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw

Missing Comments

Unless the warranty book is the service book? Delivery form posted back to Evans halshaw

Improvements

Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500 Jo
10/01/2020
8 / 10

Click to read more
×

Jo of SWANSEA, who had a new Fiat 500 Hatchback on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

In as much as it came on the day expected

Overall Punctuality Comments

In as much as it came on the day expected

Overall Comments

Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!

Missing Comments

No mats supplied

Improvements

Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe Kev
10/01/2020
8 / 10

Click to read more
×

Kev of Ellon, who had a new Audi A5 Coupe on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.

Overall Punctuality Comments

I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.

Improvements

The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
8 / 10

Click to read more
×

of , who had a new Volvo XC90 Estate on 10/01/2020

Overall: 8 / 10

Delivery Person Comments

Excellent . Gentleman was very helpful and had a very good manner

Delivery Punctuality Comments

I was called an hour before the car arrived and he told me his estimated arrival time which was what he said

Overall Punctuality Comments

I was called an hour before the car arrived and he told me his estimated arrival time which was what he said

Cleanliness Comments

The Driver had just cleaned the car shortly before delivering it

Dealer Service Comments

did not have any direct dealings with dealer just Ling

Delivery Communication Comments

1st class communication

Improvements

nothing
Ford Fiesta Stephen
09/01/2020
8 / 10

Click to read more
×

Stephen of Irvine, who had a new Ford Fiesta Hatchback on 09/01/2020

Overall: 8 / 10

Delivery Person Comments

Guy was a good bloke. Had another driver so didn't ask to be taken to the train station

Delivery Punctuality Comments

Called an hour or so before delivery.

Overall Punctuality Comments

Called an hour or so before delivery.

Cleanliness Comments

Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good

Dealer Service Comments

Think they're fairly large and possibly don't have the personal touch you get from Ling's

Overall Comments

Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth

Delivery Communication Comments

good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me

Improvements

Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz Dan
09/01/2020
10 / 10

Click to read more
×

Dan of Birmingham, who had a new Honda Jazz Hatchback on 09/01/2020

Overall: 10 / 10

Delivery Person Comments

Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.

Delivery Punctuality Comments

Time agreed was between 8:00am and 9:00am, arrived at 8:20am

Overall Punctuality Comments

Time agreed was between 8:00am and 9:00am, arrived at 8:20am

Cleanliness Comments

It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.

Overall Comments

Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.

Improvements

Nothing, delivery went very smoothly.
Mini Hatch (2014-21) Glyn
06/01/2020
6 / 10

Click to read more
×

Glyn of Coventry, who had a new Mini Hatchback (2014 - 2021) on 06/01/2020

Overall: 6 / 10

Delivery Person Comments

Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.

Delivery Punctuality Comments

The car was delivered a day early.

Overall Punctuality Comments

The car was delivered a day early.

Cleanliness Comments

The car was delivered in covered vehicle and was perfectly clean.

Dealer Service Comments

A couple of things missing and date of delivery

Overall Comments

The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.

Delivery Communication Comments

No problems except for the date of delivery outlined above.

Missing Comments

Warranty information and service record book.
Volkswagen Golf Mk7
07/01/2020
10 / 10

Click to read more
×

of , who had a new VW Golf Hatchback Mk7 on 07/01/2020

Overall: 10 / 10

Delivery Person Comments

Spot on, professional and friendly.

Delivery Punctuality Comments

Warned an hour in advance of arrival with a phone call. Very friendly, very professional.

Overall Punctuality Comments

Warned an hour in advance of arrival with a phone call. Very friendly, very professional.

Cleanliness Comments

Spot on.

Dealer Service Comments

Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.

Overall Comments

Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.

Delivery Communication Comments

Ling & Guy - Fabulous communication Listers (Trevor& Mark) - Excellent communication (Phone call and in person)

Improvements

Nothing comes to mind - excellent experience.
Volvo S90 Saloon Adam
06/01/2020
10 / 10

Click to read more
×

Adam of Gainbsorough, who had a new Volvo S90 Saloon on 06/01/2020

Overall: 10 / 10

Skoda Kamiq Hatchback Sean
07/01/2020
8 / 10

Click to read more
×

Sean of Upper Abbeywood, who had a new Skoda Kamiq Hatchback on 07/01/2020

Overall: 8 / 10

Dealer Service Comments

There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.

Missing Comments

Warranty Book?

Improvements

Nish!
Mercedes GLA Class Kate
06/01/2020
8 / 10

Click to read more
×

Kate of Worcester , who had a new Mercedes GLA Class Hatchback on 06/01/2020

Overall: 8 / 10

Volkswagen Golf Mk7 Tony
07/01/2020
8 / 10

Click to read more
×

Tony of Crook, who had a new VW Golf Hatchback Mk7 on 07/01/2020

Overall: 8 / 10

Delivery Person Comments

The delivery driver was a really pleasant ,efficient gentleman.

Improvements

Everything was ok.
Suzuki Ignis Mark
07/01/2020
8 / 10

Click to read more
×

Mark of Hertfordshire, who had a new Suzuki Ignis Hatchback on 07/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

N/A should be option - since I had no pre warning of delivery time, though day as confirmed. In this case a call at 10:30am, to say arrival would be 90 minutes.

Overall Punctuality Comments

N/A should be option - since I had no pre warning of delivery time, though day as confirmed. In this case a call at 10:30am, to say arrival would be 90 minutes.

Improvements

1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ... 2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm. Like we get for parcels ...
Volkswagen Golf Mk7
06/01/2020
8 / 10

Click to read more
×

of , who had a new VW Golf Hatchback Mk7 on 06/01/2020

Overall: 8 / 10

Overall Comments

I didn't receive a call before the delivery but I was expecting it in the morning so no issues

Improvements

I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift (2019-20) Stephen
30/12/2019
8 / 10

Click to read more
×

Stephen of Irvine, who had a new Suzuki Swift Hatchback Special Editions (2019 - 2020) on 30/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

caught in traffic but he let me know exactly where he was

Overall Punctuality Comments

caught in traffic but he let me know exactly where he was

Cleanliness Comments

back window was a wee bit dirty.

Damage Comments

two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed

Dealer Service Comments

fairly quick and painless
Nissan X-Trail Station Wagon Dan
16/12/2019
10 / 10

Click to read more
×

Dan of Halesowen, who had a new Nissan X-Trail Station Wagon on 16/12/2019

Overall: 10 / 10

Cleanliness Comments

He phoned me and asked where he could clean it.

Damage Comments

Only a little bit though and i was happy to accept once it have been documented

Overall Comments

Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate Chris
23/12/2019
10 / 10

Click to read more
×

Chris of Hungerford, who had a new Skoda Kodiaq Estate on 23/12/2019

Overall: 10 / 10

Delivery Punctuality Comments

Early by 30mins

Overall Punctuality Comments

Early by 30mins

Cleanliness Comments

Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf Mk7 Steve
24/12/2019
10 / 10

Click to read more
×

Steve of Kings Cliffe, who had a new VW Golf Hatchback Mk7 on 24/12/2019

Overall: 10 / 10

Volkswagen Arteon Steve
16/12/2019
10 / 10

Click to read more
×

Steve of Sale, who had a new VW Arteon Fastback on 16/12/2019

Overall: 10 / 10

Delivery Communication Comments

The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.

Missing Comments

Warranty book

Improvements

Delivery went well, so little scope for improvement for me.
Volkswagen Golf Mk7 Jamie
23/12/2019
10 / 10

Click to read more
×

Jamie of Ipswich, who had a new VW Golf Hatchback Mk7 on 23/12/2019

Overall: 10 / 10

Delivery Person Comments

Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.

Delivery Punctuality Comments

Sure was, including a call before arrival

Overall Punctuality Comments

Sure was, including a call before arrival

Cleanliness Comments

As clean as could be

Damage Comments

Spotless, thankfully :)

Dealer Service Comments

Not much to add to this as no contact during the process

Overall Comments

Great service. Got a call with expected arrival time.

Delivery Communication Comments

Great service from you guys, response times very quick answering questions too.

Improvements

The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf Mk7 Stuart
23/12/2019
10 / 10

Click to read more
×

Stuart of Dunblane, who had a new VW Golf Hatchback Mk7 on 23/12/2019

Overall: 10 / 10

Damage Comments

Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease

Dealer Service Comments

I have had no contact with the dealer

Improvements

Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate Ali
23/12/2019
8 / 10

Click to read more
×

Ali of Reading, who had a new Skoda Karoq Estate on 23/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30

Overall Punctuality Comments

Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30

Cleanliness Comments

Large bird poo on the car!

Improvements

Apart from being late it was fine!
Nissan Qashqai Jamie
20/12/2019
8 / 10

Click to read more
×

Jamie of Greenhithe, who had a new Nissan Qashqai Hatchback on 20/12/2019

Overall: 8 / 10

Volkswagen T-Cross Estate Thomas
17/12/2019
8 / 10

Click to read more
×

Thomas of London , who had a new VW T-Cross Estate on 17/12/2019

Overall: 8 / 10

Skoda Karoq Estate Drew
17/12/2019
6 / 10

Click to read more
×

Drew of Liversedge, who had a new Skoda Karoq Estate on 17/12/2019

Overall: 6 / 10

Delivery Person Comments

Lovely chap. I gave him a lift to the train station after he’d dropped off the car.

Delivery Punctuality Comments

It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.

Overall Punctuality Comments

It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.

Damage Comments

Tiny chip, photos uploaded

Dealer Service Comments

Had no contact with them

Missing Comments

Think there’s supposed to be an umbrella under the seat, I can live without it though! Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate Mark
20/12/2019
? / 10

Click to read more
×

Mark of SHEPTON MALLET, who had a new Skoda Karoq Estate on 20/12/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Good

Damage Comments

No

Dealer Service Comments

Good dealer

Overall Comments

Very good

Delivery Communication Comments

Very good Good

Missing Comments

No

Improvements

It was all fine, delivery driver called me first thing on the delivery day with his expected eta and arrived exactly when they said
Volkswagen Golf Mk7 Chris
19/12/2019
10 / 10

Click to read more
×

Chris of Great Yarmouth, who had a new VW Golf Hatchback Mk7 on 19/12/2019

Overall: 10 / 10

Delivery Person Comments

very good - helpful and friendly delivery man

Delivery Punctuality Comments

Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)

Overall Punctuality Comments

Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)

Cleanliness Comments

Very good

Overall Comments

Very Good

Delivery Communication Comments

Always prompt and very helpful communication throughout the transaction with lots of friendly banter????

Missing Comments

Charging cable which is being posted

Improvements

Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate Sascha
16/12/2019
8 / 10

Click to read more
×

Sascha of High Wycombe, who had a new Mitsubishi Outlander Estate on 16/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived within the time they said and called me just before they arrived

Overall Punctuality Comments

Arrived within the time they said and called me just before they arrived

Cleanliness Comments

The back window was dirty. I assume this must have got dirty on the transporter?

Improvements

Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon Katie
17/12/2019
6 / 10

Click to read more
×

Katie of Edinburgh, who had a new Seat Leon Hatchback on 17/12/2019

Overall: 6 / 10

Delivery Person Comments

Seemed a really nice guy. No issues at all

Delivery Punctuality Comments

Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered

Overall Punctuality Comments

Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered

Cleanliness Comments

The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.

Dealer Service Comments

One unhelpful person, one helpful and perfectly pleasant driver

Overall Comments

Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.

Delivery Communication Comments

I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better

Improvements

A little more notice of time of delivery would have been nice
Hyundai Tucson Estate (2018-21) Adam
18/12/2019
8 / 10

Click to read more
×

Adam of Wokingham, who had a new Hyundai Tucson Estate (2018 - 2021) on 18/12/2019

Overall: 8 / 10

Overall Comments

Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).

Improvements

All fine really
Seat Leon Estate (-2020) James
18/12/2019
8 / 10

Click to read more
×

James of Southampton, who had a new Seat Leon Sport Tourer on 18/12/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.

Delivery Punctuality Comments

Would have been nice to have some idea of time - text message from driver could have helped?

Overall Punctuality Comments

Would have been nice to have some idea of time - text message from driver could have helped?

Overall Comments

Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!

Improvements

Text message from driver with rough ETA?
Mazda 3 Hatchback Carol
14/12/2019
? / 10

Click to read more
×

Carol of Barrow In Furness, who had a new Mazda 3 Hatchback on 14/12/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Very good

Overall Comments

Very good I choose to collect the car

Delivery Communication Comments

Very goid

Missing Comments

No

Improvements

Nothing
Skoda Scala Gary
13/12/2019
8 / 10

Click to read more
×

Gary of Stockport, who had a new Skoda Scala Hatchback on 13/12/2019

Overall: 8 / 10

Dealer Service Comments

Annoyed about how many dealer logos are on the car and almost impossible to peel off.

Improvements

Nowt.
Renault Captur Leigh
12/12/2019
10 / 10

Click to read more
×

Leigh of Hailsham, who had a new Renault Captur Hatchback on 12/12/2019

Overall: 10 / 10

Delivery Person Comments

Both the gents delivering our cars were polite and professional

Delivery Punctuality Comments

Cars were delivered at stated time

Overall Punctuality Comments

Cars were delivered at stated time

Cleanliness Comments

All good

Damage Comments

No damage

Overall Comments

Car delivered when arranged and on time
Volvo S90 Saloon Paul
11/12/2019
10 / 10

Click to read more
×

Paul of London, who had a new Volvo S90 Saloon on 11/12/2019

Overall: 10 / 10

Delivery Person Comments

Dan was very professional and found the climate of South Croydon to be better than that of Yorkshire.

Delivery Punctuality Comments

Dan arrived when he said he would.

Overall Punctuality Comments

Dan arrived when he said he would.

Cleanliness Comments

Car was fine body work a little dirty but it had travelled through bad weather for a few hundred miles. So no big deal for me.

Damage Comments

Not as far as I am aware.

Dealer Service Comments

Not had much dealings with them but there delivery man was excellent.

Overall Comments

He called me to advise when he would arrive.

Delivery Communication Comments

Very good as always.

Improvements

Nothing that I could think of apart from covering the vehicle when on the trailer maybe.
Skoda Octavia Estate Paul
10/12/2019
10 / 10

Click to read more
×

Paul of Eastbourne, who had a new Skoda Octavia Estate on 10/12/2019

Overall: 10 / 10

Delivery Person Comments

Phoned an hour before arriving to let me know where she was. Very friendly and efficient.

Cleanliness Comments

As good as can be expected as it had a 200 mile journey in the rain. Delivered on a trailer so pretty good for the awful weather

Dealer Service Comments

Didn’t have anything to do with them apart from delivery but they format the car to me on time
Seat Tarraco Estate Smudge
10/12/2019
10 / 10

Click to read more
×

Smudge of , who had a new Seat Tarraco Estate on 10/12/2019

Overall: 10 / 10

BMW X4 Estate Alastair
16/10/2019
10 / 10

Click to read more
×

Alastair of Hamble, who had a new BMW X4 Estate on 16/10/2019

Overall: 10 / 10

Improvements

All went to plan
Renault Clio Etta
09/12/2019
8 / 10

Click to read more
×

Etta of Coatbridge, who had a new Renault Clio Hatchback on 09/12/2019

Overall: 8 / 10

Volkswagen Tiguan Estate Jabsie
02/12/2019
10 / 10

Click to read more
×

Jabsie of Oldham, who had a new VW Tiguan Estate on 02/12/2019

Overall: 10 / 10

Improvements

Other than the lead time being a bit long but that was known at the outset so no issues with that :-)
Mercedes GLA Class Warren
06/12/2019
8 / 10

Click to read more
×

Warren of Great Finborough , who had a new Mercedes GLA Class Hatchback on 06/12/2019

Overall: 8 / 10

Cleanliness Comments

A little dusty inside in places

Overall Comments

Not sure why the car had been driven 95 miles when it was delivered on a low loader

Delivery Communication Comments

Great communication from ling , poor communication from the lease company
Mercedes GLC Estate Gav
05/12/2019
10 / 10

Click to read more
×

Gav of Prescot, who had a new Mercedes GLC Estate on 05/12/2019

Overall: 10 / 10

Delivery Person Comments

Lovely fella from Wolverhampton!
Mini Hatch (2014-21) Min
04/12/2019
4 / 10

Click to read more
×

Min of Malmesbury, who had a new Mini Hatchback (2014 - 2021) on 04/12/2019

Overall: 4 / 10

Delivery Person Comments

Deliver man is a good chap.

Delivery Punctuality Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Overall Punctuality Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Cleanliness Comments

Outer surface is covered by thin dust, even in the poor ambient light (because it was 5pm in December), one can still see the dirt.

Overall Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Improvements

If they could inform the customers first thing in the morning about the ETA, would have saved the customer half a day time just waiting.
Toyota RAV4 Estate Mark
05/12/2019
8 / 10

Click to read more
×

Mark of Tunbridge Wells, who had a new Toyota RAV4 Estate on 05/12/2019

Overall: 8 / 10

Cleanliness Comments

Having driven 205 miles. the car was a little grubby, butto be expected.

Missing Comments

Delivery driver told me that I would receive an electronic copy of the signed delivery note in net few days.

Improvements

I think the car should be cleaned locally before final drop off to customer.
Volvo XC60 Estate Saif
01/11/2019
8 / 10

Click to read more
×

Saif of Milton Keynes, who had a new Volvo XC60 Estate on 01/11/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant and experienced member off staff.

Cleanliness Comments

Sadly there was rain on the day but it was good, clean and tidy. It did have new car smell!

Damage Comments

Interior scratch to door bin plastic (noted on delivery)

Dealer Service Comments

When we contacted Kastner, they ere polite and efficient in replying.

Overall Comments

We received a call in good time prior to arrival. We were epelased to receive the car in the AM thereby leaving the rest of the day free.

Missing Comments

2020 Volvos should come with the 100GB Data Sim already installed and active - this was not included at handover and we had to request it from Kastner who were very good in sending it out and we were able to get it up an running no issue.

Improvements

It would be great for customers to get to the Dealer and collect the car. Delivery is convenient but I don't really want someone driving my brand new car!
Mercedes GLA Class Gaz
03/12/2019
8 / 10

Click to read more
×

Gaz of Liverpool, who had a new Mercedes GLA Class Hatchback on 03/12/2019

Overall: 8 / 10

Delivery Person Comments

Jolly ...

Cleanliness Comments

Outside rotten due to weather , should have really cleaned it locally before delivery..due to hand over

Damage Comments

No

Dealer Service Comments

Done and dustered no issues

Overall Comments

Kept to schedule and regularly called me with progress

Delivery Communication Comments

In touch all the way

Missing Comments

Warranty booklet infor

Improvements

He was in a hurry , I understand that but at least should take the time to point out a few features
Volvo XC60 Estate David
03/12/2019
8 / 10

Click to read more
×

David of PONTYPRIDD, who had a new Volvo XC60 Estate on 03/12/2019

Overall: 8 / 10

Delivery Person Comments

Pleasant and answered any questions I had

Cleanliness Comments

Spotless on the inside but the outside was rather dirty

Improvements

Text 30 mins before drop off
Fiat 500 Mariangela
26/11/2019
8 / 10

Click to read more
×

Mariangela of Amersham, who had a new Fiat 500 Hatchback on 26/11/2019

Overall: 8 / 10

Improvements

Avoided delivery during the times i said that I would not be home.
Mercedes E Class Estate (2016-20) Lee
29/11/2019
10 / 10

Click to read more
×

Lee of Warrington, who had a new Mercedes E Class Diesel Estate (2016 - 2020) on 29/11/2019

Overall: 10 / 10

Delivery Person Comments

Delievry chap was very helpful and delivered a great car with great service.

Delivery Punctuality Comments

Arrived exactly on time....

Overall Punctuality Comments

Arrived exactly on time....

Improvements

Nothing - service was first rate.....I'm impressed.
Skoda Kodiaq Estate
28/11/2019
? / 10

Click to read more
×

of , who had a new Skoda Kodiaq Estate on 28/11/2019

Overall: ? / 10

Delivery Person Comments

Average

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Poor

Damage Comments

Yes

Dealer Service Comments

Average Dealer

Overall Comments

Great to have car delivered on a vehicle rather than being driven to my address. Driver was very keen to get away though. I asked to get a screen shot of their delivery note but apparently he'd already sent it. I asked him to note a scratch on the bumper and carried on my inspection. When I had finished and asked to take a picture of the delivery note apparently it couldn't be viewed. The car was cleanish but hadn't been balloted.valleted. Lots of finger prints on the glass and inside the vehicle. There were also several pieces of the white plastic wrap left on the external paintwork.

Delivery Communication Comments

Very Good Communication

Improvements

Wait for me to confirm that I am happy with the vehicle before the delivery note is sent and allow me to see the the note before it is sent. The dealer or the driver should send me a copy of the delivery note.
Nissan Qashqai Christopher
29/11/2019
10 / 10

Click to read more
×

Christopher of Halifax, who had a new Nissan Qashqai Hatchback on 29/11/2019

Overall: 10 / 10

Nissan Qashqai Scott
28/11/2019
10 / 10

Click to read more
×

Scott of Arbroath , who had a new Nissan Qashqai Hatchback on 28/11/2019

Overall: 10 / 10

Missing Comments

Just the delivery form that delivery person said they would e-mail me a copy of

Improvements

Nothing
Alfa Romeo Stelvio Estate Richard
27/11/2019
8 / 10

Click to read more
×

Richard of Oldham, who had a new Alfa Romeo Stelvio Estate on 27/11/2019

Overall: 8 / 10

Delivery Person Comments

He had limited English so communication was a little difficult. A very pleasant young man, well groomed and generally very pleasing to deal with.

Cleanliness Comments

Some small soiling in the driver's footwell; only to be expected being driven for delivery.

Damage Comments

Filler cap door cover not fitted correctly to the mechanism.

Dealer Service Comments

Unknown

Delivery Communication Comments

Communication came directly from Ling, none from elsewhere.

Missing Comments

I didn't check for warranty book. I'll check when I get back off holiday.

Improvements

I was extremely satisfied with Ling and team.
Audi A1 Sportback Tom
28/11/2019
8 / 10

Click to read more
×

Tom of Northampton, who had a new Audi A1 Sportback on 28/11/2019

Overall: 8 / 10

Delivery Person Comments

No complaints - very nice guy.

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Overall Comments

I think the timing element should be better communicated - a time slot given 24hrs in advance.

Delivery Communication Comments

Good, but took way too long from start of process to delivery

Missing Comments

Full tank of petrol

Improvements

As I mention, be more transparent up-front with the timing for delivery. I only knew 45mins before he was due to arrive and was on a call so I had to ask him to wait.
Volvo XC40 Estate Jackpot
27/11/2019
10 / 10

Click to read more
×

Jackpot of Bury, who had a new Volvo XC40 Estate on 27/11/2019

Overall: 10 / 10

Delivery Person Comments

A very nice polite gentleman

Delivery Punctuality Comments

Arrived in good time and kept me informed

Overall Punctuality Comments

Arrived in good time and kept me informed

Overall Comments

Excellent guide to new vehicle and good communication about arrival

Missing Comments

Neck cushion to follow
Mercedes GLC Coupe Annes
25/11/2019
10 / 10

Click to read more
×

Annes of Swansea, who had a new Mercedes GLC Coupe on 25/11/2019

Overall: 10 / 10

Mercedes E Class Saloon (2016-20) Robert
22/11/2019
8 / 10

Click to read more
×

Robert of Upminster, who had a new Mercedes E Class Diesel Saloon (2016 - 2020) on 22/11/2019

Overall: 8 / 10

Dealer Service Comments

Poor idea of when the car would be available

Improvements

None
Audi A5 Coupe Jillious
22/11/2019
8 / 10

Click to read more
×

Jillious of Stratford Upon Avon, who had a new Audi A5 Coupe on 22/11/2019

Overall: 8 / 10

Missing Comments

Other than his front tooth

Improvements

All good and effortless.
Citroen C3 Aircross Shane
21/11/2019
8 / 10

Click to read more
×

Shane of Exeter, who had a new Citroen C3 Aircross Hatchback on 21/11/2019

Overall: 8 / 10

Cleanliness Comments

I was driven 80 miles and delivered so not spotlessly clean but it was raining in fairness

Missing Comments

Cover over towing attachment
Nissan Leaf
20/11/2019
8 / 10

Click to read more
×

of , who had a new Nissan Leaf Hatchback Special Edition (2019 on) on 20/11/2019

Overall: 8 / 10

Delivery Person Comments

He was polite and knowledgable.

Delivery Punctuality Comments

delivered on time

Overall Punctuality Comments

delivered on time

Cleanliness Comments

Car was not showroom ready but was clean and acceptable.

Damage Comments

I tiny mark. Not worth mentioning really.

Dealer Service Comments

didn't deal with the dealer at all.

Delivery Communication Comments

excellent communication.

Improvements

include genuine floor mats on all your cars.
Volkswagen Golf Mk7 Becky
20/11/2019
10 / 10

Click to read more
×

Becky of London, who had a new VW Golf Hatchback Mk7 on 20/11/2019

Overall: 10 / 10

Delivery Person Comments

POLITE AND HELPFUL

Delivery Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Overall Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Cleanliness Comments

LIKE NEW

Damage Comments

NONE OBVOIUS

Overall Comments

CLEAR COMMUNICATION ON TIMING

Delivery Communication Comments

WAS UPDATED REGULARLY

Missing Comments

HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE

Improvements

FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van Craig
15/11/2019
8 / 10

Click to read more
×

Craig of Grange Over Sands, who had a new Peugeot Partner on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

it hadn't been hoovered out from having ply fitted, but a small quibble

Damage Comments

rear bumper damage

Missing Comments

I've ticked 'no' on warranty book

Improvements

it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf Mk7 Stanley
19/11/2019
8 / 10

Click to read more
×

Stanley of York, who had a new VW Golf Hatchback Mk7 on 19/11/2019

Overall: 8 / 10

Citroen C3 Tony
18/11/2019
8 / 10

Click to read more
×

Tony of Ilkley, who had a new Citroen C3 Hatchback on 18/11/2019

Overall: 8 / 10

Volvo XC90 Estate Ian
19/11/2019
8 / 10

Click to read more
×

Ian of Wansford, who had a new Volvo XC90 Estate on 19/11/2019

Overall: 8 / 10

Overall Comments

Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate Matt
19/11/2019
8 / 10

Click to read more
×

Matt of Yeovil, who had a new Citroen Grand C4 Spacetourer Estate on 19/11/2019

Overall: 8 / 10

Delivery Person Comments

Very polite

Damage Comments

Yes , very small , not a problem for me

Overall Comments

I was called as promised an hour before , then 10 mins before , really good

Delivery Communication Comments

Yours guys are brilliant ! Honestly

Improvements

Not a thing
Hyundai Ioniq Shunty
18/11/2019
6 / 10

Click to read more
×

Shunty of Stevenage, who had a new Hyundai Ioniq Hatchback on 18/11/2019

Overall: 6 / 10

Delivery Person Comments

Very pleasant, generally helpful

Delivery Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Overall Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Cleanliness Comments

He did drive 136 miles in November, so expected it not to be spotless

Delivery Communication Comments

Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery

Improvements

Just delivery slot
Seat Tarraco Estate Gav
30/10/2019
8 / 10

Click to read more
×

Gav of Llangennech, who had a new Seat Tarraco Estate on 30/10/2019

Overall: 8 / 10

Delivery Person Comments

A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)

Overall Comments

Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
8 / 10

Click to read more
×

of , who had a new VW T-Roc Hatchback on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

Bird muck in three places on the car and dirty wheels etc. No mats in the car either.

Improvements

mats in the car
Land Rover RR Velar Estate Thanos
18/11/2019
8 / 10

Click to read more
×

Thanos of Richmond, who had a new Land Rover Range Rover Velar on 18/11/2019

Overall: 8 / 10

Improvements

All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf Mk7 Jane
11/11/2019
8 / 10

Click to read more
×

Jane of Darlington , who had a new VW Golf Hatchback Mk7 on 11/11/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and professional

Cleanliness Comments

Car was clean inside but was a little dirty on the outside due to the weather when delivered.

Missing Comments

I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon old Craig
13/11/2019
8 / 10

Click to read more
×

Craig of Ipswich, who had a new Audi A3 Saloon on 13/11/2019

Overall: 8 / 10

Delivery Person Comments

Andy was very good and friendly. Knowledgeable and made the delivery a good experience.

Missing Comments

Just the push button start which I thought was part of the A3 model ????

Improvements

N/A
Fiat 500 Remi
13/11/2019
10 / 10

Click to read more
×

Remi of , who had a new Fiat 500 Hatchback on 13/11/2019

Overall: 10 / 10

Delivery Person Comments

Polite and friendly, clean and made sure the car was clean on the inside when handing over.

Delivery Punctuality Comments

Delivered within the allocated time slot

Overall Punctuality Comments

Delivered within the allocated time slot

Cleanliness Comments

Due to the rain there were slight dirt marks on the sides but nothing major.

Overall Comments

Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.

Delivery Communication Comments

Communication from the dealership was good.

Improvements

Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur Sharene
09/11/2019
8 / 10

Click to read more
×

Sharene of HIGH WYCOMBE , who had a new Renault Captur Hatchback on 09/11/2019

Overall: 8 / 10

Overall Comments

Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf Mk7 Papa G
08/11/2019
10 / 10

Click to read more
×

Papa G of Borehamwood, who had a new VW Golf Hatchback Mk7 on 08/11/2019

Overall: 10 / 10

Missing Comments

Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van Paul
11/11/2019
10 / 10

Click to read more
×

Paul of Middlesbrough, who had a new Citroen Dispatch Van on 11/11/2019

Overall: 10 / 10

BMW 4 Series Gran Coupe David
07/11/2019
10 / 10

Click to read more
×

David of Gateshead , who had a new BMW 4 Series Gran Coupe on 07/11/2019

Overall: 10 / 10

Delivery Person Comments

Very Good , pleasant driver took tune to show me all the features of the car

Delivery Punctuality Comments

Very Good kept me updated with delivery ETA

Overall Punctuality Comments

Very Good kept me updated with delivery ETA

Cleanliness Comments

Very Good

Damage Comments

None

Overall Comments

Very Good

Improvements

None
Kia Sportage Estate
30/10/2019
? / 10

Click to read more
×

of , who had a new Kia Sportage Estate on 30/10/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Very good

Delivery Communication Comments

Very good

Missing Comments

No

Improvements

Some chocolates.
Peugeot 3008 Estate (2016-20) Paula
25/10/2019
8 / 10

Click to read more
×

Paula of Basingstoke, who had a new Peugeot 3008 Estate (2016 - 2020) on 25/10/2019

Overall: 8 / 10

Skoda Karoq Estate Jim
08/11/2019
8 / 10

Click to read more
×

Jim of Fordingbridge, who had a new Skoda Karoq Estate on 08/11/2019

Overall: 8 / 10

Missing Comments

Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon Claire
07/11/2019
8 / 10

Click to read more
×

Claire of Sheffield, who had a new Seat Leon Hatchback on 07/11/2019

Overall: 8 / 10

Dealer Service Comments

Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate Stan
07/11/2019
8 / 10

Click to read more
×

Stan of Rochdale, who had a new Kia Sportage Estate on 07/11/2019

Overall: 8 / 10

Delivery Person Comments

Clean and presentable

Delivery Punctuality Comments

Here when they said

Overall Punctuality Comments

Here when they said

Cleanliness Comments

The delivery driver washed it off at the local Morrisons store

Damage Comments

None I have noticed it was raining hard when delivery was made

Dealer Service Comments

I had no direct contact with the dealer

Overall Comments

Phoned the day before to say he would be here early also phoned to say he was nearby

Delivery Communication Comments

Lings were excellent as usual very helpful and a pleasure to deal with

Missing Comments

There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare

Improvements

Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia Colin
06/11/2019
10 / 10

Click to read more
×

Colin of Folkestone, who had a new Skoda Octavia Hatchback on 06/11/2019

Overall: 10 / 10

Volkswagen Golf Mk7 Peter
06/11/2019
10 / 10

Click to read more
×

Peter of Romsey, who had a new VW Golf Hatchback Mk7 on 06/11/2019

Overall: 10 / 10

Improvements

Nothing
Seat Arona Kate
24/10/2019
8 / 10

Click to read more
×

Kate of Northwich, who had a new Seat Arona Hatchback on 24/10/2019

Overall: 8 / 10

Improvements

No
Nissan Qashqai Arlene
01/11/2019
8 / 10

Click to read more
×

Arlene of Glasgow, who had a new Nissan Qashqai Hatchback on 01/11/2019

Overall: 8 / 10

Delivery Person Comments

I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.

Delivery Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Overall Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Cleanliness Comments

Car in beautiful condition. Very clean.

Dealer Service Comments

I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.

Overall Comments

Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery comp