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Nissan Leaf Biddulph
20/11/2019
8 / 10

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Biddulph of , who had a new Black Nissan Leaf Hatchback on 20/11/2019

Overall: 8 / 10

Delivery Person Comments

He was polite and knowledgable.

Delivery Punctuality Comments

delivered on time

Overall Punctuality Comments

delivered on time

Cleanliness Comments

Car was not showroom ready but was clean and acceptable.

Damage Comments

I tiny mark. Not worth mentioning really.

Dealer Service Comments

didn't deal with the dealer at all.

Delivery Communication Comments

excellent communication.

Improvements

include genuine floor mats on all your cars.
Volkswagen Golf Becky Pattenden
20/11/2019
10 / 10

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Becky Pattenden of London, who had a new Metallic black VW Golf Hatchback on 20/11/2019

Overall: 10 / 10

Delivery Person Comments

POLITE AND HELPFUL

Delivery Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Overall Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Cleanliness Comments

LIKE NEW

Damage Comments

NONE OBVOIUS

Overall Comments

CLEAR COMMUNICATION ON TIMING

Delivery Communication Comments

WAS UPDATED REGULARLY

Missing Comments

HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE

Improvements

FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van Craig McMahon
15/11/2019
8 / 10

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Craig McMahon of Grange Over Sands, who had a new Nimbus grey Peugeot Partner on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

it hadn't been hoovered out from having ply fitted, but a small quibble

Damage Comments

rear bumper damage

Missing Comments

I've ticked 'no' on warranty book

Improvements

it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf Stanley Bell
19/11/2019
8 / 10

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Stanley Bell of York, who had a new Urano Grey VW Golf Hatchback on 19/11/2019

Overall: 8 / 10

Citroen C3 Tony Collins
18/11/2019
8 / 10

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Tony Collins of Ilkley, who had a new Platinum grey Citroen C3 Hatchback on 18/11/2019

Overall: 8 / 10

Volvo XC90 Estate Ian Richmond
19/11/2019
8 / 10

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Ian Richmond of Wansford, who had a new Saville grey Volvo XC90 Estate on 19/11/2019

Overall: 8 / 10

Overall Comments

Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate Matt Horrocks
19/11/2019
8 / 10

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Matt Horrocks of Yeovil, who had a new Culumus grey Citroen Grand C4 Spacetourer Estate on 19/11/2019

Overall: 8 / 10

Delivery Person Comments

Very polite

Damage Comments

Yes , very small , not a problem for me

Overall Comments

I was called as promised an hour before , then 10 mins before , really good

Delivery Communication Comments

Yours guys are brilliant ! Honestly

Improvements

Not a thing
Hyundai Ioniq Shunty Hunt
18/11/2019
6 / 10

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Shunty Hunt of Stevenage, who had a new Grey Hyundai Ioniq Hatchback on 18/11/2019

Overall: 6 / 10

Delivery Person Comments

Very pleasant, generally helpful

Delivery Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Overall Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Cleanliness Comments

He did drive 136 miles in November, so expected it not to be spotless

Delivery Communication Comments

Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery

Improvements

Just delivery slot
Seat Tarraco Estate Gav Bessant
30/10/2019
8 / 10

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Gav Bessant of Llangennech, who had a new Atlantic Blue Seat Tarraco Estate on 30/10/2019

Overall: 8 / 10

Delivery Person Comments

A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)

Overall Comments

Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
8 / 10

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of , who had a new Ravena Blue VW T-Roc Hatchback on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

Bird muck in three places on the car and dirty wheels etc. No mats in the car either.

Improvements

mats in the car
Land Rover RR Velar Estate Thanos Siopoudis
18/11/2019
8 / 10

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Thanos Siopoudis of Richmond, who had a new Santorini black Land Rover Range Rover Velar on 18/11/2019

Overall: 8 / 10

Improvements

All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf Jane Blocki
11/11/2019
8 / 10

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Jane Blocki of Darlington , who had a new Urano Grey VW Golf Hatchback on 11/11/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and professional

Cleanliness Comments

Car was clean inside but was a little dirty on the outside due to the weather when delivered.

Missing Comments

I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon Craig Brent
13/11/2019
8 / 10

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Craig Brent of Ipswich, who had a new Brilliant Black Audi A3 Saloon on 13/11/2019

Overall: 8 / 10

Delivery Person Comments

Andy was very good and friendly. Knowledgeable and made the delivery a good experience.

Missing Comments

Just the push button start which I thought was part of the A3 model ????

Improvements

N/A
Fiat 500 Remi Hawkes
13/11/2019
10 / 10

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Remi Hawkes of , who had a new Tech house grey Fiat 500 Hatchback on 13/11/2019

Overall: 10 / 10

Delivery Person Comments

Polite and friendly, clean and made sure the car was clean on the inside when handing over.

Delivery Punctuality Comments

Delivered within the allocated time slot

Overall Punctuality Comments

Delivered within the allocated time slot

Cleanliness Comments

Due to the rain there were slight dirt marks on the sides but nothing major.

Overall Comments

Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.

Delivery Communication Comments

Communication from the dealership was good.

Improvements

Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur Sharene Jones
09/11/2019
8 / 10

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Sharene Jones of HIGH WYCOMBE , who had a new Ocean Blue Renault Captur Hatchback on 09/11/2019

Overall: 8 / 10

Overall Comments

Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf Papa G Robinson
08/11/2019
10 / 10

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Papa G Robinson of Borehamwood, who had a new Pure White VW Golf Hatchback on 08/11/2019

Overall: 10 / 10

Missing Comments

Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van Paul Clarke
11/11/2019
10 / 10

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Paul Clarke of Middlesbrough, who had a new White Citroen Dispatch Van on 11/11/2019

Overall: 10 / 10

BMW 4 Series Gran Coupe David Wilson
07/11/2019
10 / 10

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David Wilson of Gateshead , who had a new Mineral Grey BMW 4 Series Gran Coupe on 07/11/2019

Overall: 10 / 10

Delivery Person Comments

Very Good , pleasant driver took tune to show me all the features of the car

Delivery Punctuality Comments

Very Good kept me updated with delivery ETA

Overall Punctuality Comments

Very Good kept me updated with delivery ETA

Cleanliness Comments

Very Good

Damage Comments

None

Overall Comments

Very Good

Improvements

None
Kia Sportage Estate
30/10/2019
? / 10

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of , who had a new Dark Penta Meta Kia Sportage Estate on 30/10/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Very good

Delivery Communication Comments

Very good

Missing Comments

No

Improvements

Some chocolates.
Peugeot 3008 Estate Paula O'Hagan
25/10/2019
8 / 10

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Paula O'Hagan of Basingstoke, who had a new Nera Black Peugeot 3008 Estate on 25/10/2019

Overall: 8 / 10

Skoda Karoq Estate Jim Horbury
08/11/2019
8 / 10

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Jim Horbury of Fordingbridge, who had a new Energy Blue Skoda Karoq Estate on 08/11/2019

Overall: 8 / 10

Missing Comments

Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon Claire Mackie
07/11/2019
8 / 10

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Claire Mackie of Sheffield, who had a new Nevada White Seat Leon Hatchback on 07/11/2019

Overall: 8 / 10

Dealer Service Comments

Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate Stan Castleton
07/11/2019
8 / 10

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Stan Castleton of Rochdale, who had a new Black Kia Sportage Estate on 07/11/2019

Overall: 8 / 10

Delivery Person Comments

Clean and presentable

Delivery Punctuality Comments

Here when they said

Overall Punctuality Comments

Here when they said

Cleanliness Comments

The delivery driver washed it off at the local Morrisons store

Damage Comments

None I have noticed it was raining hard when delivery was made

Dealer Service Comments

I had no direct contact with the dealer

Overall Comments

Phoned the day before to say he would be here early also phoned to say he was nearby

Delivery Communication Comments

Lings were excellent as usual very helpful and a pleasure to deal with

Missing Comments

There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare

Improvements

Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia Colin Bones
06/11/2019
10 / 10

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Colin Bones of Folkestone, who had a new Candy White Skoda Octavia Hatchback on 06/11/2019

Overall: 10 / 10

Volkswagen Golf Peter Funnell
06/11/2019
10 / 10

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Peter Funnell of Romsey, who had a new Urano Grey VW Golf Hatchback on 06/11/2019

Overall: 10 / 10

Improvements

Nothing
Seat Arona Kate Dutton
24/10/2019
8 / 10

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Kate Dutton of Northwich, who had a new Nevada White Seat Arona Hatchback on 24/10/2019

Overall: 8 / 10

Improvements

No
Nissan Qashqai Arlene Kelly
01/11/2019
8 / 10

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Arlene Kelly of Glasgow, who had a new Vivid Blue Nissan Qashqai Hatchback on 01/11/2019

Overall: 8 / 10

Delivery Person Comments

I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.

Delivery Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Overall Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Cleanliness Comments

Car in beautiful condition. Very clean.

Dealer Service Comments

I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.

Overall Comments

Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery companies. Even so, a bit inconvenient otherwise would have been a very good. It's a very good for Guy though as he was extremely helpful.

Improvements

Get some delivery slots for the weekend as an option for those who need it.
Renault Captur Cath Harper
01/11/2019
10 / 10

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Cath Harper of Pontefract, who had a new Arctic white Renault Captur Hatchback on 01/11/2019

Overall: 10 / 10

Improvements

Only one comment - somehow the delivery driver had the wrong house number by the driver quickly tracked me down
Seat Leon Ben Hall
31/10/2019
10 / 10

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Ben Hall of Sheffield, who had a new Mystery blue Seat Leon Hatchback on 31/10/2019

Overall: 10 / 10

Improvements

Nothing. I was very well looked after
Skoda Kodiaq Estate Hannah Elliott
31/10/2019
6 / 10

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Hannah Elliott of Hereford, who had a new Energy Blue Skoda Kodiaq Estate on 31/10/2019

Overall: 6 / 10

Delivery Person Comments

All good

Delivery Punctuality Comments

Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful

Overall Punctuality Comments

Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful

Cleanliness Comments

Hard to check properly as it was dark and raining but lovely and clean inside and out

Damage Comments

Wheel chip spotted on delivery and bonnet dent spotted in daylight when the car was dry after all the rain had stopped

Dealer Service Comments

Lovely clean car, shame about the chip and dent and lack of communication on delivery time. My first Skoda (am on third now) was from the same dealer and didn’t have any problems then...

Overall Comments

was a shame it was so late in the day with no communication. The collection company kept us informed repeatedly on what they were doing and were amazing, but we didn't hear anything from the delivery driver until 4.15pm - they could have at the very least let us know that it was the last delivery of the day so we knew it would be later on in the day rather than having to wait all day - especially as in my original booking I stated that I had to leave work at 2pm.

Delivery Communication Comments

Poor communication from dealer but very speedy and helpful communication from ling and team

Improvements

Communication that we were the last deliver of the day would have made a big difference
Seat Leon Adam Lancaster
31/10/2019
8 / 10

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Adam Lancaster of Welwyn Garden City, who had a new Nevada White Seat Leon Hatchback on 31/10/2019

Overall: 8 / 10

Cleanliness Comments

Inside perfect condition. Outside was also fine considering that it'd been driven 64 miles for delivery.

Improvements

Force the dealer to supply a full tank of fuel ;) unlikely but I can hope :)
Jeep Compass Station Wagon Lina Alousta
24/10/2019
6 / 10

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Lina Alousta of Epsom, who had a new Black Jeep Compass SW on 24/10/2019

Overall: 6 / 10

Delivery Person Comments

Pleasant man but didn't speak much English if at all. Just handed keys and forgot to put the delivery miles on the paper which I had to call him about the following morning. 125 miles, which he had remembered to put on later.

Delivery Punctuality Comments

Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves. Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.

Overall Punctuality Comments

Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves. Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.

Cleanliness Comments

Cleaning marks on back doors and gear box as seen on pictures provided (uploaded)

Missing Comments

Delivery form was not complete as delivery miles was noted as 0 when the actual miles on delivery was - 125 miles. This I hope was rectified as delivery driver confirmed the following day via phone

Improvements

Dealers have to communicate better with their drivers to arrange pick up
Renault Clio Paul Clarke
31/10/2019
10 / 10

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Paul Clarke of Middlesbrough, who had a new White Renault Clio Hatchback on 31/10/2019

Overall: 10 / 10

Peugeot 3008 Estate Scott Darlington
29/10/2019
8 / 10

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Scott Darlington of Wrexham, who had a new Nimbus Grey Peugeot 3008 Estate on 29/10/2019

Overall: 8 / 10

Delivery Person Comments

The delivery person was very pleasant and helpful.

Dealer Service Comments

Just to be clear, I found the whole process very good indeed, however the delivery process was not as good! A delay with no apology or information to why? There was no specific time of arrival, most other delivery process' give max 2 hour window ( peoples time is valuable too) . On the second day delivery, I was told that the delivery was coming AM and it was.

Overall Comments

I was disappointed that the delivery was cancelled at the last minute on the original date of delivery, however on the second day it was excellent.

Delivery Communication Comments

Communication from Ling was good, nothing from dealer. The car was cancelled at the last minute, which was very disappointing and no reason why?

Missing Comments

Handbook and logbook

Improvements

A 4 hour time slot for delivery should be better, surely this day and age that could be done, with a tracker most delivery companies do this and they have hundreds of parcels not just 1 item!!
Volkswagen T-Roc Michael Gilliver
29/10/2019
8 / 10

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Michael Gilliver of Coatbridge, who had a new White VW T-Roc Hatchback on 29/10/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly, knew his stuff. I'm generally au fait with cars but went out of his way to explain new technology.

Delivery Punctuality Comments

Cant be faulted given he had a full transporter up from Rugby.

Overall Punctuality Comments

Cant be faulted given he had a full transporter up from Rugby.

Cleanliness Comments

Just some general dirt marks from being on back of a trailer. To be expected.

Dealer Service Comments

Dates moved from original promise - this affected my crossover time because my previous lease deal had expired, leaving me carless.

Overall Comments

Good comms, lovely bloke.

Delivery Communication Comments

Can't be faulted.

Missing Comments

Copy of delivery form. Driver told me I don't get one.

Improvements

N/A
Honda CR-V Estate
29/10/2019
8 / 10

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of , who had a new Raylle Red Honda CR-V Estate on 29/10/2019

Overall: 8 / 10

Cleanliness Comments

Obviously a bit dirty as it had been driven here on a very wet morning, with rain most of the way. Dry here in Lydd though.

Dealer Service Comments

would have been higher if private plates had been registered and fitted as requested

Overall Comments

Sent a text at 7am to say car would be arriving at 8.15am and it was here just about on time.
Volvo V90 Estate Nish Gonsalkorale
25/10/2019
8 / 10

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Nish Gonsalkorale of Bradford, who had a new Osmium Grey Volvo V90 Estate on 25/10/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly, nice guy - no issues at all.

Delivery Punctuality Comments

As previously mentioned, was actually early, both good and bad thing on the day!

Overall Punctuality Comments

As previously mentioned, was actually early, both good and bad thing on the day!

Cleanliness Comments

Had even washed it after he had to drive on the motorway in the rain.

Damage Comments

No issues

Dealer Service Comments

IN car internet not working, not clear what services should be available, had no direct dealing with them, so scoring as 'good'.

Overall Comments

We were expecting mid morning, but the car was there first thing - good overall, but luckily my wife was in to do the school run. Would have been useful to have certain aspects of the infotainment system checked (it doesn't get online etc), not sure if that's for the delivery guys though...

Improvements

Nothing other than the possible setup of VolvoID/online services (if they're even allowed)
Nissan Qashqai Darren Owen
25/10/2019
10 / 10

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Darren Owen of Colwyn Bay, who had a new Flame Red Nissan Qashqai Hatchback on 25/10/2019

Overall: 10 / 10

Delivery Person Comments

Superb! 10/10

Delivery Punctuality Comments

Bang on time to the exact minute he said he'd arrive.

Overall Punctuality Comments

Bang on time to the exact minute he said he'd arrive.

Cleanliness Comments

Car was absolutely spotless.

Damage Comments

None that I could see, it was pouring down haha so we were very quick :)

Overall Comments

Very happy, the chap delivering was so polite. He also rang me to let me know exactly when he would arrive.

Missing Comments

Very happy with delivery. This may seem daft but he looked really trustworthy so this reassured me.

Improvements

Nothing, it was perfect.
Skoda Octavia Jodie Mellor
22/10/2019
10 / 10

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Jodie Mellor of Knutsford, who had a new Moon White Skoda Octavia Hatchback on 22/10/2019

Overall: 10 / 10

Nissan Qashqai Rebecca Mitchell
24/10/2019
10 / 10

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Rebecca Mitchell of Sale, who had a new Nightshade Nissan Qashqai Hatchback on 24/10/2019

Overall: 10 / 10

Delivery Person Comments

He was nice, older and respectful

Delivery Punctuality Comments

He rang twice to let me know where he was

Overall Punctuality Comments

He rang twice to let me know where he was
Peugeot 3008 Estate Blake O'Connor
11/10/2019
10 / 10

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Blake O'Connor of Hampshire, who had a new Black Peugeot 3008 Estate on 11/10/2019

Overall: 10 / 10

Nissan Qashqai Sas Lee
14/10/2019
8 / 10

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Sas Lee of LLANELLI, who had a new Black Nissan Qashqai Hatchback on 14/10/2019

Overall: 8 / 10

Honda CR-V Estate Javan Wardle
18/10/2019
10 / 10

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Javan Wardle of , who had a new Cosmic Blue Honda CR-V Estate on 18/10/2019

Overall: 10 / 10

Volvo V60 Estate Chris Stewart
21/10/2019
10 / 10

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Chris Stewart of Lenzie, who had a new Denim Blue Volvo V60 Estate on 21/10/2019

Overall: 10 / 10

Delivery Person Comments

Very polite chap. Car in perfect condition

Delivery Punctuality Comments

He was actually early, which was great

Overall Punctuality Comments

He was actually early, which was great

Damage Comments

Inspected in the dark and seemed fine. Reinspected in daylight and was still fine

Dealer Service Comments

Not really had much to talk to them about

Improvements

There's a question over the SIM card installed on the smart tech on the car. I wasn't expecting it and the delivery driver didn't seem to know about it either. It's not a massive problem at the moment, I'm using my own Mifi to run the networking, but I'd like to know if I'm OK to use it, what the data limits are, etc
Volvo XC60 Estate Paul Hartigan
19/10/2019
8 / 10

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Paul Hartigan of Gerrards Cross, who had a new Bright silver Volvo XC60 Estate on 19/10/2019

Overall: 8 / 10

Delivery Punctuality Comments

Was super early!

Overall Punctuality Comments

Was super early!

Dealer Service Comments

Took a bit of chasing to get the Volvo PIN sorted

Overall Comments

Very polite delivery driver, arrived early
Volvo XC40 Estate Ben May
17/10/2019
10 / 10

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Ben May of , who had a new Black Volvo XC40 Estate on 17/10/2019

Overall: 10 / 10

Cleanliness Comments

Weather not great but the driver did have it cleaned prior to delivery.

Overall Comments

Delivered at the time specified and I had a phone call prior.
Suzuki Vitara Estate Paul Morrell
15/10/2019
10 / 10

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Paul Morrell of London, who had a new Superior White Suzuki Vitara Estate on 15/10/2019

Overall: 10 / 10

Volkswagen Golf
15/10/2019
10 / 10

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of , who had a new Pure white VW Golf Hatchback on 15/10/2019

Overall: 10 / 10

Delivery Punctuality Comments

Delivered in the morning as promised, 1hour notice given of arrival

Overall Punctuality Comments

Delivered in the morning as promised, 1hour notice given of arrival

Dealer Service Comments

All very simple, very little interaction with them really. Car fully charged on delivery

Overall Comments

Call day before to confirm car would be delivered on a trailer the next morning. Call 1hr before delivery No problems at all

Missing Comments

No service book

Improvements

nothing!
Hyundai Ioniq Ken Potts
17/10/2019
10 / 10

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Ken Potts of Sheringham, who had a new Iron Grey Hyundai Ioniq Hatchback on 17/10/2019

Overall: 10 / 10

Improvements

No improvements I can think of.
Nissan Qashqai Martin Freeman
16/10/2019
4 / 10

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Martin Freeman of Portsmouth, who had a new Flame Red Nissan Qashqai Hatchback on 16/10/2019

Overall: 4 / 10

Delivery Person Comments

OK guy but didn't get the car vacuumed when he got it washed because it was too expensive! Could have let me know earlier that he would be arriving later in the day. Bad breath!!

Delivery Punctuality Comments

Didn't arrive in the morning

Overall Punctuality Comments

Didn't arrive in the morning

Cleanliness Comments

Water marks on paint work and driver footwell full of dirt. The car was not valeted just given a quick wash.

Dealer Service Comments

No direct contact with dealer

Overall Comments

I would have preferred it not to have been driven

Missing Comments

Delivery paperwork was done electronically and I didn't get an email copy

Improvements

Supply a correctly valeted car. Better delivery estimate. Tell Nissan to supply mats.
Honda Jazz Sean Smith
15/10/2019
10 / 10

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Sean Smith of Shoreham By Sea, who had a new Milano Red Honda Jazz Hatchback on 15/10/2019

Overall: 10 / 10

Delivery Person Comments

Very professional, explained everything well and showed me the completed delivery form before asking me to sign anything.

Delivery Punctuality Comments

Arrived exactly when agreed.

Overall Punctuality Comments

Arrived exactly when agreed.

Dealer Service Comments

All the electronic forms I was sent to complete for the finance etc. were the easiest I've ever had to fill in to lease a car.

Delivery Communication Comments

Delivery person called me the day before to arrange the delivery time and was very accommodating.

Improvements

Nothing! Couldn't fault it at all.
Hyundai i10 Richard Stead
14/10/2019
10 / 10

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Richard Stead of West Yorkshire, who had a new Stardust grey Hyundai i10 Hatchback on 14/10/2019

Overall: 10 / 10

Seat Tarraco Estate Alan Wilson
15/04/2019
8 / 10

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Alan Wilson of Birmingham, who had a new Deep Black Seat Tarraco Estate on 15/04/2019

Overall: 8 / 10

Citroen C5 Aircross Ann Hobden
11/10/2019
10 / 10

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Ann Hobden of BRISTOL, who had a new Black Citroen C5 Aircross Hatchback on 11/10/2019

Overall: 10 / 10

Delivery Person Comments

the delivery guy was really nice and very pleasant, it was raining on and off for the delivery and delivery guy was more than happy as we looked over the car

Delivery Punctuality Comments

did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day

Overall Punctuality Comments

did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day

Cleanliness Comments

the car looked as though it had just been washed

Damage Comments

at time of inspection we did not note anything, but on my first drive I noticed that the driver side windscreen wiper does not clear screen nicely and spears, I have cleaned it but to no avail but to be honest this is not a complaint and if it bugs me then I will purchase a replacement, just a little annoying but hopefully will stop raining soon!

Dealer Service Comments

marked very good although I did not have any contact with the dealer at all but process was very good and I am happy

Overall Comments

delivery was great, was rang 25 minutes before hand and the car only had to come a short distant from my home so not many miles put on car upon delivery.

Delivery Communication Comments

whole process was very good

Improvements

nothing more this time, would of been nice to of had a eta of delivery but not to bothered with that and I know this is subject to all parties performing on the day!
Skoda Karoq Estate Andy Evelyn
11/10/2019
8 / 10

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Andy Evelyn of Milton Keynes, who had a new Energy Blue Skoda Karoq Estate on 11/10/2019

Overall: 8 / 10

Improvements

ETA provided earlier
Seat Ibiza Gary Gomes
10/10/2019
8 / 10

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Gary Gomes of Ashford , who had a new Blue Seat Ibiza Hatchback on 10/10/2019

Overall: 8 / 10

Delivery Punctuality Comments

I didn't really have an expected time, so not really an issue for me.

Overall Punctuality Comments

I didn't really have an expected time, so not really an issue for me.

Overall Comments

Kept updated in good time with progress.

Improvements

I was happy with process.
Volkswagen Golf Jason Zemmel
04/10/2019
8 / 10

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Jason Zemmel of Altrincham, who had a new Atlantic blue VW Golf Hatchback on 04/10/2019

Overall: 8 / 10

Delivery Person Comments

bang on time - called before he left and gave me an exact time of arrival

Dealer Service Comments

gave me keyring

Improvements

all good - as per communication
Volkswagen Golf JB Broom
07/10/2019
8 / 10

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JB Broom of Ascot, who had a new Metallic black VW Golf Hatchback on 07/10/2019

Overall: 8 / 10

Improvements

Car was not perfectly clean.
Skoda Octavia Richard Jones
07/10/2019
10 / 10

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Richard Jones of Sutton Coldfield, who had a new Energy Blue Skoda Octavia Hatchback on 07/10/2019

Overall: 10 / 10

Citroen C3 Kate Sarginson
03/10/2019
8 / 10

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Kate Sarginson of Clitheroe, who had a new Platinum Grey Citroen C3 Hatchback on 03/10/2019

Overall: 8 / 10

Improvements

Nothing
Audi Q3 Estate Adrian Cresswell
25/09/2019
10 / 10

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Adrian Cresswell of Bradford , who had a new Chronos Grey Audi Q3 Estate on 25/09/2019

Overall: 10 / 10

Delivery Person Comments

Smart, on time, good communication

Cleanliness Comments

Very clean

Improvements

Nothing
Nissan Qashqai Ray Waggott
01/10/2019
10 / 10

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Ray Waggott of Sunderland, who had a new Flame red Nissan Qashqai Hatchback on 01/10/2019

Overall: 10 / 10

Delivery Punctuality Comments

Driver rang early morning to give me has ETA.

Overall Punctuality Comments

Driver rang early morning to give me has ETA.
Renault Clio Karen Errington
01/10/2019
8 / 10

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Karen Errington of Penshaw, who had a new Flame Red. Renault Clio Hatchback on 01/10/2019

Overall: 8 / 10

Nissan Qashqai Stuart McLaughlan
30/09/2019
8 / 10

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Stuart McLaughlan of Dundee, who had a new Black Nissan Qashqai Hatchback on 30/09/2019

Overall: 8 / 10

Delivery Person Comments

perfectly nice

Overall Comments

They let us know when to expect the car gave a two hour window and arrived early in the two hour slot

Improvements

more accurate time or a call when 30 mins away
Volkswagen Golf Sam Burnett
30/09/2019
8 / 10

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Sam Burnett of Mitcham, who had a new Metallic VW Golf Hatchback on 30/09/2019

Overall: 8 / 10

Overall Comments

Car was delivered well, arrived when I was told it was. Some confusion over what standard equipment should have been supplied with the car - dealership was slow to confirm, but issue hopefully sorted.

Missing Comments

Charge cable was missing as noted above - important for an electric car, I can’t charge it yet!
Toyota RAV4 Estate Jenny O'Donnell
23/09/2019
10 / 10

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Jenny O'Donnell of Preston, who had a new Pure White Toyota RAV4 Estate on 23/09/2019

Overall: 10 / 10

Delivery Person Comments

Much better and nicer than your average car salesman! Lovely bloke

Delivery Punctuality Comments

They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive

Overall Punctuality Comments

They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive

Cleanliness Comments

Spotless

Dealer Service Comments

Nothing to comment process was smooth

Overall Comments

The guy who delivered it was really friendly and knowledgeable and took his time to show me how to use the car

Delivery Communication Comments

Always kept me up to date

Missing Comments

Need to check about warranty book the man did give me a folder of stuff

Improvements

Nothing at all
Volvo S60 Saloon Alex Marginson
25/09/2019
8 / 10

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Alex Marginson of Bromsgrove , who had a new Fusion Red Volvo S60 Saloon on 25/09/2019

Overall: 8 / 10

Missing Comments

2nd manual key (blade) - now received in post

Improvements

No issues all good
Volkswagen Tiguan Estate Miriam Wilson
27/09/2019
10 / 10

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Miriam Wilson of London, who had a new Deep Black Pearlescent VW Tiguan Estate on 27/09/2019

Overall: 10 / 10

Delivery Person Comments

The delivery guy was a real gentleman - and showed me how the car worked. Above and beyond my expectations.

Delivery Punctuality Comments

Was even a few mins early

Overall Punctuality Comments

Was even a few mins early

Missing Comments

The warranty details are all kept online now apparently. I completed the delivery form and took a photo

Improvements

I was very pleased with the overall service. I would highly recommended them
Nissan Qashqai Andy Peaden
26/09/2019
8 / 10

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Andy Peaden of Huddersfield, who had a new Flame Red Nissan Qashqai Hatchback on 26/09/2019

Overall: 8 / 10

Delivery Person Comments

as above :)

Damage Comments

slight mark to front bonnet

Overall Comments

car delivered reasonably promptly, arrived at 2:00pm, very pleasant delivery driver
Skoda Octavia Chris Cunnane
26/09/2019
8 / 10

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Chris Cunnane of Edinburgh , who had a new Energy Blue Skoda Octavia Hatchback on 26/09/2019

Overall: 8 / 10

Delivery Communication Comments

Only learned of delivery time on the day - even just morning or afternoon the day before would be helpful.
Volkswagen Tiguan Estate Paul Yung
24/09/2019
6 / 10

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Paul Yung of Epsom, who had a new Iridium Grey Metallic VW Tiguan Estate on 24/09/2019

Overall: 6 / 10

Delivery Person Comments

he was bit too casual about the process. More professionalism would have been good. He whizzed through the form and the rating and simply put a 10 there without asking me!

Delivery Punctuality Comments

Arrived late morning which was fine. he did call earlier to say traffic was bad

Overall Punctuality Comments

Arrived late morning which was fine. he did call earlier to say traffic was bad

Damage Comments

not that i could see, but it was heavy rain, so difficult assess on the spot

Dealer Service Comments

didnt like them trying use scare tactics in the gap insurance

Overall Comments

it was fine

Improvements

i know its not the most glamourous job, but a certain level of professionalism would not go amiss
Mercedes C Class Estate Amber Tipping
23/09/2019
10 / 10

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Amber Tipping of Hawkhurst, who had a new Obsidian Black Mercedes C Class Estate on 23/09/2019

Overall: 10 / 10

Overall Comments

Great service
Mercedes E Class Coupe Anthony ASQUITH
23/09/2019
10 / 10

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Anthony ASQUITH of MILTON, who had a new Selenite Grey Mercedes E Class Coupe on 23/09/2019

Overall: 10 / 10

Cleanliness Comments

Perfect car and service

Overall Comments

Excellent service, on time, Charlie from Listers was excellent.

Delivery Communication Comments

Excellent all the way though, I will be back for another one

Missing Comments

Even has a spare set of new mats

Improvements

Nothing!!
Audi Q2 Estate Ian Clark
23/09/2019
8 / 10

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Ian Clark of York, who had a new Floret Silver Audi Q2 Estate on 23/09/2019

Overall: 8 / 10

Delivery Person Comments

Nice chap - he commented on the car and said it was good to drive

Delivery Punctuality Comments

Arrived at 08:05 - text to say 0800-0900 so all good

Overall Punctuality Comments

Arrived at 08:05 - text to say 0800-0900 so all good

Cleanliness Comments

2 very small marks that wiped off rear quarter - due to transit from Swindon on a open back pick up

Overall Comments

Delivered as requested

Missing Comments

Spare wheel ! - inflate kit provided but space available for a spare - less ideal

Improvements

All good - no issues
Jaguar E-Pace Estate Gareth Davies
20/09/2019
? / 10

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Gareth Davies of Woodville Swadlincote , who had a new Fuji White Jaguar E-Pace Estate on 20/09/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good

Delivery Communication Comments

Good

Improvements

Explained the controls and better updates prior to delivery
Nissan Juke David Kersey
20/09/2019
8 / 10

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David Kersey of Coventry, who had a new Flame Red Nissan Juke Hatchback on 20/09/2019

Overall: 8 / 10

Damage Comments

One scratch. Missed it on the check.

Missing Comments

No middle shelf in boot area.

Improvements

Better time notifications on the day. As requested.
Mercedes C Class Estate Nicola Weir
18/09/2019
8 / 10

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Nicola Weir of Ballymena, who had a new Mojave Silver Mercedes C Class Estate on 18/09/2019

Overall: 8 / 10

Skoda Kodiaq Estate Sally Champion
17/09/2019
8 / 10

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Sally Champion of Chester, who had a new Brilliant Silver Skoda Kodiaq Estate on 17/09/2019

Overall: 8 / 10

Delivery Person Comments

Personable, told me what i neede to know, gave me time to inspect car

Delivery Punctuality Comments

As above,

Overall Punctuality Comments

As above,

Dealer Service Comments

Only contact was on delivery day, but seemed OK

Overall Comments

Good communication. Dealer phoned first thing to say that delivery would be after noon, then again when they were 1 hour away.

Missing Comments

Surprised that there were no carpets provided!

Improvements

No other issues
Mercedes C Class Estate
16/09/2019
10 / 10

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of , who had a new Polar White Mercedes C Class Estate on 16/09/2019

Overall: 10 / 10

Delivery Person Comments

lewis was friendly and helpful

Dealer Service Comments

i had no dealings with them

Overall Comments

car and driver at agreed time- very straightforward

Improvements

all good
Mercedes A Class Jess Batter
12/09/2019
8 / 10

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Jess Batter of Woking, who had a new Polar White Mercedes A Class Hatchback on 12/09/2019

Overall: 8 / 10

Honda Jazz Nick Yuen
11/09/2019
4 / 10

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Nick Yuen of Camberley, who had a new Shining Grey Honda Jazz Hatchback on 11/09/2019

Overall: 4 / 10

Delivery Person Comments

The driver had bad BO, seemed very nervous and wanted to get away as quickly as possible.

Delivery Punctuality Comments

Let me know rough ETA

Overall Punctuality Comments

Let me know rough ETA

Cleanliness Comments

Drivers floor area was muddy

Overall Comments

Rushed

Missing Comments

Spare tyre/inflation kit

Improvements

Clean car and more informed cooperative driver
Volkswagen T-Roc Mark Frazer
12/09/2019
6 / 10

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Mark Frazer of Durham, who had a new Black VW T-Roc Hatchback on 12/09/2019

Overall: 6 / 10

Delivery Person Comments

Very conscientious delivery driver, sadly let down by the facilities in the delivery area. Good communication from her from the day before delivery.

Delivery Punctuality Comments

Slightly late, but the delivery was made from 214 miles away.

Overall Punctuality Comments

Slightly late, but the delivery was made from 214 miles away.

Cleanliness Comments

As mentioned above. It wasn't valeted. Quite a few traces of protective film in the nooks and crannies, along with a lot of dust and grit. The car had not been washed and was generally quite poor, externally. Internally it was quite good.

Damage Comments

Minor scratch on tailgate.

Dealer Service Comments

As mentioned above, lack of attention to detail.

Overall Comments

The car should have been valeted, but it wasn't. As such it was difficult to inspect the vehicle's condition.

Delivery Communication Comments

Good level of information provided.

Missing Comments

No service record, but a apparently this is online. However, I have no idea how to access this.

Improvements

Wash the car and deliver it on a transporter.
Skoda Kodiaq Estate Kelly Matthews
13/09/2019
10 / 10

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Kelly Matthews of Carterton, who had a new Velvet Red Skoda Kodiaq Estate on 13/09/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant chap.

Delivery Punctuality Comments

Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.

Overall Punctuality Comments

Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.

Cleanliness Comments

Excellent condition, car was driven to delivery.

Dealer Service Comments

No dealings with dealer.

Overall Comments

fantastic Service

Improvements

No improvements to suggest.
Volvo XC40 Estate
13/09/2019
8 / 10

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of , who had a new Thunder Grey Volvo XC40 Estate on 13/09/2019

Overall: 8 / 10

Improvements

Time was a bit didn’t know exactly what time it was coming but everything worked out fine .
Hyundai Ioniq Sam Hampson
12/09/2019
10 / 10

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Sam Hampson of Sale, who had a new Iron Grey Hyundai Ioniq Hatchback on 12/09/2019

Overall: 10 / 10

Volkswagen T-Roc Pag Paget
12/09/2019
10 / 10

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Pag Paget of Bristol, who had a new Urano Grey VW T-Roc Hatchback on 12/09/2019

Overall: 10 / 10

Delivery Person Comments

Great guy, could not have been more helpful!

Delivery Punctuality Comments

Was told it would be delivered at 10am, and it was!!!!

Overall Punctuality Comments

Was told it would be delivered at 10am, and it was!!!!

Cleanliness Comments

Spotless!

Overall Comments

Arrived on time on the day and delivery driver kept me up to date via texts!
Honda Jazz Lindsey Betteridge
09/09/2019
10 / 10

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Lindsey Betteridge of Luton, who had a new Milano Red Honda Jazz Hatchback on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Very nice man, polite and professional. Answered all my questions.

Delivery Punctuality Comments

Called to say he’d be there in half hour and was spot on

Overall Punctuality Comments

Called to say he’d be there in half hour and was spot on

Cleanliness Comments

Yes all really clean

Damage Comments

Nothing evident

Dealer Service Comments

Only experienced the delivery and free gift. No other contact

Overall Comments

Got a little gift bag with a. Little note book and tiny accessory pack. Nice touch.

Delivery Communication Comments

All good, as always

Missing Comments

Nothing obvious

Improvements

Nothing I can think of
Suzuki Vitara Estate Mike Welsh
09/09/2019
10 / 10

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Mike Welsh of Liverpool, who had a new Black Suzuki Vitara Estate on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Very friendly and jolly.

Delivery Punctuality Comments

Driver called when he was on his way with an estimated time of arrival.

Overall Punctuality Comments

Driver called when he was on his way with an estimated time of arrival.

Cleanliness Comments

Spotlessly Clean.

Damage Comments

Small scratch to the inside of the rear left passenger seat door.

Dealer Service Comments

Once final delivery date was set, things went according to plan.

Overall Comments

Smooth delivery.

Delivery Communication Comments

Updated frequently.

Improvements

Meet original requested delivery date as this caused some uncertainty and unnecessary research into having to hire a car or insure old car.
Peugeot 2008 Estate Beth Francis
09/09/2019
10 / 10

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Beth Francis of Haverfordwest, who had a new Nimbus Grey Peugeot 2008 Estate on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Extremely friendly and helpful. Did not smell

Delivery Punctuality Comments

As above

Overall Punctuality Comments

As above

Cleanliness Comments

Car was spotless bar a few rain drops

Overall Comments

Very reliable delivery and accurate times given

Improvements

A welcome pack of doughnuts would have been a nice touch.????
Mercedes X Class Double Cab Pick-up
10/09/2019
8 / 10

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of , who had a new Diamond Silver Mercedes X Class Diesel on 10/09/2019

Overall: 8 / 10

Overall Comments

was told delivery before 12 and it arrived about 1.30 - not the end of the world but a phone call from delivery person would have helped

Improvements

called ahead to say about delay and/or when 30 minutes away
Volkswagen Tiguan Estate Mark Milsom
10/09/2019
8 / 10

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Mark Milsom of Ross On Wye, who had a new Tungsten Silver VW Tiguan Estate on 10/09/2019

Overall: 8 / 10

Cleanliness Comments

Car was driven 80+ miles to get to me - so not fully clean.
Volkswagen Polo Ralphy Cox
09/09/2019
8 / 10

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Ralphy Cox of Guildford, who had a new Pure White VW Polo Hatchback on 09/09/2019

Overall: 8 / 10

Cleanliness Comments

Wet weather was the reason
BMW 2 Series Coupe Jonathan Lambert
09/09/2019
10 / 10

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Jonathan Lambert of Bristol, who had a new Long Beach Blue BMW 2 Series Coupe on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Stuart Rolfe from the BMW Berry team showed me around the car, and how to use the infotainment system. It was very helpful.

Delivery Punctuality Comments

Collected it so yes it was very punctual (30 min wait).

Overall Punctuality Comments

Collected it so yes it was very punctual (30 min wait).

Cleanliness Comments

Perfect, it was cleaned just an hour prior to collection.

Damage Comments

Flawless

Overall Comments

I collected from BMW, but was overall happy with the collection.

Delivery Communication Comments

Ling/BMW guy was very clear what time the car would be ready for collection.
Honda Jazz Aine McEvoy
09/09/2019
8 / 10

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Aine McEvoy of Lisburn , who had a new Red Honda Jazz Hatchback on 09/09/2019

Overall: 8 / 10

Delivery Person Comments

Lovely man

Delivery Punctuality Comments

On time actually early

Overall Punctuality Comments

On time actually early

Overall Comments

Excellent couldn’t have asked for better

Improvements

Nothing
Honda Jazz Derick Silveira
22/08/2019
10 / 10

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Derick Silveira of Kenley, who had a new Lunar Silver Honda Jazz Hatchback on 22/08/2019

Overall: 10 / 10

Jaguar F-Pace Estate Anthony Clarkson
06/09/2019
10 / 10

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Anthony Clarkson of Swindon, who had a new Portofino Blue Jaguar F-Pace Estate on 06/09/2019

Overall: 10 / 10

Delivery Person Comments

Great!

Delivery Punctuality Comments

Arrived when said

Overall Punctuality Comments

Arrived when said

Cleanliness Comments

Perfect

Overall Comments

On time, good communication from driver

Improvements

Nothing
Citroen Space Tourer Estate (2018-19) Franck Doppel
05/09/2019
8 / 10

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Franck Doppel of Edinburgh, who had a new Platinum grey Citroen Space Tourer Estate on 05/09/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy - no problem there

Delivery Punctuality Comments

Very good as it was delivered first thing in the morning

Overall Punctuality Comments

Very good as it was delivered first thing in the morning

Cleanliness Comments

Car was a bit dusty on the outside but had been driven almost 300 miles beforehand so can't expect it to be immaculate.

Damage Comments

None that I could see - but didn't look with a microscope though - I did take some pictures just in case I see something.

Overall Comments

No problem - delivery person arrived very early in the morning - would have been quite good to be told maybe 1/2hr before arrival but that didn't cause any issues as I was home that morning.

Missing Comments

I don't have the V5C document - will this be sent through the post or do you not get one with leased vehicles? (sorry for the silly question - I've never leased a car before)

Improvements

Maybe ensure that the delivery driver gives a call roughly 30min / 1hr before he/she's due to arrive.
Seat Leon Chris WEST
03/09/2019
6 / 10

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Chris WEST of Cambridge, who had a new Magnetic grey Seat Leon Hatchback on 03/09/2019

Overall: 6 / 10

Damage Comments

Nail in right rear tyre as noted above.

Dealer Service Comments

Noted above.

Overall Comments

The car was delivered with a nail in the rear right tyre. The delivery company was not responsive or helpful in fixing the issue. The delivery driver was helpful though.

Improvements

Noted above.
Audi A4 Estate Spencer Easterbrook
02/09/2019
8 / 10

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Spencer Easterbrook of Bookham, who had a new White Audi A4 Avant on 02/09/2019

Overall: 8 / 10

Delivery Person Comments

Knowledgeable and really helpful

Delivery Punctuality Comments

I turned up early, they were expecting me later, but they fixed me up quickly

Overall Punctuality Comments

I turned up early, they were expecting me later, but they fixed me up quickly

Dealer Service Comments

Reception desk was a bit lacking in compassion with stupid people (me), but did help in the end

Overall Comments

The dealer was flexible to allow me to pick up car earlier

Delivery Communication Comments

Great comms. Quick and responsive

Improvements

Nothing really !
BMW 2 Series Coupe Paul Gray
03/09/2019
10 / 10

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Paul Gray of Mid Glamorgan, who had a new Melbourne Red BMW 2 Series Coupe on 03/09/2019

Overall: 10 / 10

Delivery Person Comments

Kevin (the delivery guy) went out of his way to make sure the car was perfect, even T-Cutting small marks to make sure everything waas A1 prior to sign off.

Delivery Punctuality Comments

HE rang to say he would be an hour and he was....

Overall Punctuality Comments

HE rang to say he would be an hour and he was....

Cleanliness Comments

protection mats still in the car on delivery meant it was 100%

Damage Comments

Thought there were a few marks on the bonnet but Kevin (delivery guy) cleaned them off....

Dealer Service Comments

Didn't have any contact as such

Overall Comments

No problems - car delivered on time and perfect

Delivery Communication Comments

No problems here....

Improvements

Nothing really
BMW X1 Estate Sophie Woodford
02/09/2019
10 / 10

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Sophie Woodford of Reigate , who had a new Storm bay BMW X1 Estate on 02/09/2019

Overall: 10 / 10

Delivery Person Comments

joe Devlin from Jsb transport was utterly wonderful.

Improvements

Nothing- all was great
Volkswagen T-Roc Mark Crowter
16/08/2019
10 / 10

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Mark Crowter of Sheppey, who had a new White VW T-Roc Hatchback on 16/08/2019

Overall: 10 / 10

Delivery Person Comments

Friendly and efficient delivery person, no body odour

Cleanliness Comments

spotless inside and out. Clean as a whistle.

Improvements

No problems
Volkswagen Golf Rob Davis
30/08/2019
8 / 10

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Rob Davis of Hexham, who had a new Deep black VW Golf Hatchback on 30/08/2019

Overall: 8 / 10

Delivery Person Comments

Friendly and explained things

Delivery Punctuality Comments

As above - early

Overall Punctuality Comments

As above - early

Cleanliness Comments

Inside immaculate- outside bit of dirt because of rain in transport - fair enough

Damage Comments

Small chip on front bumper

Overall Comments

Actually a bit early - not a problem on this occasion for me

Delivery Communication Comments

Updated on lingo and text / call from dealer

Improvements

On time - no chip
Peugeot 3008 Estate Jav Khan
28/08/2019
8 / 10

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Jav Khan of Hull, who had a new Nera Black Peugeot 3008 Estate on 28/08/2019

Overall: 8 / 10

Delivery Person Comments

Well presented and courteous driver.

Delivery Punctuality Comments

Driver called me, gave me a delivery time slot and kept to it.

Overall Punctuality Comments

Driver called me, gave me a delivery time slot and kept to it.

Cleanliness Comments

Driver said he had jet washed the car when he arrived in Hull. To be fair he had no chance in redeeming the state of the car with a quick jet wash. I had to clean virtually every panel of the car to inspect for damage as it was so dirty. The car looks like it was parked in a position where the off side was very open to the elements and the dirt in the chrome inlay is ingrained. Someone has applied dressing to the plastic wheel arch covers and and covered about 4 inches of the paintwork in the sticky mess. Having cleaned the car since delivery to fully appreciate the condition of the car, I’m at a loss for exactly how I’ll clean the chrome work and get the plastics dressing off there. I don’t really understand the logistics of who should have valeted the car pre delivery but they should be slapped with a large fish. Under the petrol cap was literally full of sand and/or mud.

Dealer Service Comments

Again I’m not really sure who should have prepped the car pre delivery, I’ll assume it was R&D and score them appropriately

Overall Comments

I’m happy with the delivery process.

Delivery Communication Comments

No complaints here

Missing Comments

Off side rear dust cap from tyre valve, only just noticed this today.

Improvements

Yes you’ve guessed it, the car should have been valeted pre delivery.
Nissan Juke Melanie Connolly
23/08/2019
8 / 10

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Melanie Connolly of Prudhoe, who had a new Flame Red Nissan Juke Hatchback on 23/08/2019

Overall: 8 / 10

Volkswagen Golf Max Gee
08/08/2019
10 / 10

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Max Gee of Leominster, who had a new Atlantic Blue VW Golf Hatchback on 08/08/2019

Overall: 10 / 10

Delivery Person Comments

Absolutely spot on. Lynx africa goes a long way

Delivery Punctuality Comments

Not really applicable but...

Overall Punctuality Comments

Not really applicable but...

Cleanliness Comments

Super shiney

Overall Comments

Swansway were particularly impressive. Car ready and waiting with a full tank of full (albeit I guess it would have cost them to deliver it in the first place) Both Laura, and the chap that did the handover were friendly and efficient. Also free VW branded iPhone cable - sweeeeeeeeeet

Improvements

Nothing - AAA service
Seat Arona Claire Evans
20/08/2019
6 / 10

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Claire Evans of Llanelli, who had a new Nevada White Seat Arona Hatchback on 20/08/2019

Overall: 6 / 10

Delivery Punctuality Comments

See above

Overall Punctuality Comments

See above

Cleanliness Comments

Outside of car could have been cleaned closer to delivery location.

Overall Comments

Ling had found out that the delivery would be for morning. Delivery was then scheduled for 3pm. Car arrived at 2pm..Would have been useful to have a call from delivery company on the day and given a time.

Delivery Communication Comments

Ling and her team have excellent customer service. Communication response time is fantastic. Can't fault Long at all.

Improvements

Nothing for Ling she is excellent! Delivery driver could ring day before with approximate time and call closer to location to give a more accurate time.
Fiat 500 Justine Harvey
19/08/2019
8 / 10

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Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019

Overall: 8 / 10

Missing Comments

But I would have expected car mats as standard!
Fiat 500 Justine Harvey
19/08/2019
8 / 10

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Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019

Overall: 8 / 10

Missing Comments

But I would have expected car mats as standard!
Nissan Qashqai
19/08/2019
8 / 10

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of , who had a new Vivid Blue Nissan Qashqai Hatchback on 19/08/2019

Overall: 8 / 10

Delivery Person Comments

Very professional and personable individual.

Improvements

The entire procedure went very well and I would commend all features highly.
Volkswagen Golf David Golledge
16/08/2019
10 / 10

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David Golledge of Essex, who had a new Indium Grey VW Golf Hatchback on 16/08/2019

Overall: 10 / 10

Mini Hatch David Lusher
14/08/2019
10 / 10

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David Lusher of Carlisle, who had a new Midnight Black Mini Hatchback (2014 on) on 14/08/2019

Overall: 10 / 10

Overall Comments

Great communication even called me the night before
Nissan Qashqai Neil Lucas
13/08/2019
8 / 10

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Neil Lucas of Basingstoke, who had a new Grey Nissan Qashqai Hatchback on 13/08/2019

Overall: 8 / 10

Delivery Person Comments

Malcolm the person that delivered my car was very professional and a pleasure to deal with

Delivery Punctuality Comments

Car was delivered within 30 minutes of the agreed time

Overall Punctuality Comments

Car was delivered within 30 minutes of the agreed time

Improvements

nothing really!
BMW 3 Series Saloon Surj Kalyan
12/08/2019
8 / 10

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Surj Kalyan of , who had a new Mineral Grey BMW 3 Series Saloon on 12/08/2019

Overall: 8 / 10

Cleanliness Comments

Inside was clean and new ... outside could have done with a clean or wipe down.
Mercedes GLA Class Gordon Barrie
12/08/2019
8 / 10

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Gordon Barrie of Glasgow, who had a new Cosmos black Mercedes GLA Class Hatchback on 12/08/2019

Overall: 8 / 10

Delivery Person Comments

Nice friendly chap

Delivery Punctuality Comments

Delivered morning of date given

Overall Punctuality Comments

Delivered morning of date given

Cleanliness Comments

Dirty outside, as had been driven 300+ miles to be delivered. Delivery chap tried to jetwash locally, but it wasn't working

Delivery Communication Comments

An approximate time would've been nice, only given a date

Improvements

An approximate time would be useful
Volkswagen Polo Stewart Thomson
08/08/2019
8 / 10

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Stewart Thomson of Troon, who had a new Limestone Grey VW Polo Hatchback on 08/08/2019

Overall: 8 / 10

Overall Comments

Delivery guy phoned to let me know he was 30minutes away.
Nissan Qashqai John Watts
09/08/2019
6 / 10

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John Watts of Southampton, who had a new Flame Red Nissan Qashqai Hatchback on 09/08/2019

Overall: 6 / 10

Improvements

No mats supplied with car
Fiat 500 Jude Bennett
08/08/2019
6 / 10

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Jude Bennett of Newport Pagnell, who had a new Tech House Grey Fiat 500 Hatchback on 08/08/2019

Overall: 6 / 10

Delivery Person Comments

Guy himself was fine, pleasant, friendly. Obviously caught in the middle of all this. No noticeable body odour :)

Delivery Punctuality Comments

See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.

Overall Punctuality Comments

See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.

Cleanliness Comments

No complaints.

Damage Comments

No complaints.

Overall Comments

Delivery wasn’t until 1820, which is an hour after I finished work. Earlier in the day I’d been told (via Lings) that it would be mid afternoon. Apparently the driver had known all along that he would be late it the company didn’t think to tell me. I understand things happen, but if I’d known I would have gotten a lift home and waited on the soda with a cup of tea! The driver also didn’t know what to do with the paperwork - he just gave me a form with a shrug. Got a call the next day from them asking me to fill it in and scan it over.

Delivery Communication Comments

Lings was great - chasing for updates. I only got a callfrom the delivery company after they were over an hour late.

Improvements

Whilst guaranteed time slot would be good, I understand it costs. Just an accurate, reasonable delivery estimate would be an improvement.
Seat Ateca Estate Ellen Whittaker
08/08/2019
8 / 10

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Ellen Whittaker of Selby. North Yorkshire, who had a new velvet red Seat Ateca Estate on 08/08/2019

Overall: 8 / 10

Delivery Punctuality Comments

Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!

Overall Punctuality Comments

Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!

Missing Comments

Service history book,

Improvements

Nothing.
Mercedes Vito Van Lisa ALLAN
07/08/2019
10 / 10

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Lisa ALLAN of Loanhead, who had a new Arctic White Mercedes Vito Van on 07/08/2019

Overall: 10 / 10

Delivery Communication Comments

Great team, really professional
Skoda Octavia Simon Taylor
06/02/2019
10 / 10

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Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019

Overall: 10 / 10

Skoda Octavia Sam Dore
05/08/2019
8 / 10

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Sam Dore of Stony Stratford, who had a new Energy Blue Skoda Octavia Hatchback on 05/08/2019

Overall: 8 / 10

Missing Comments

Spare wheel.

Improvements

Nothing.
Nissan Juke Michelle Barnett
05/08/2019
8 / 10

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Michelle Barnett of South Croydon, who had a new Black Nissan Juke Hatchback on 05/08/2019

Overall: 8 / 10

Delivery Person Comments

As above, Mike was fab!

Delivery Punctuality Comments

Called me to say they would be 45 mins and was on time!

Overall Punctuality Comments

Called me to say they would be 45 mins and was on time!

Cleanliness Comments

Was nice & shiny, shame it was raining though :-(

Overall Comments

Mike from Bristol street kept me updated on arrival time & was punctual. He was friendly & professional.

Improvements

I wanted a bow but didn't get one!!!! (Joking!) all was good :-)
Citroen C5 Aircross Hayley Gallagher
17/06/2019
6 / 10

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Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019

Overall: 6 / 10

Mini Convertible Henrik Rasmussen
01/08/2019
10 / 10

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Henrik Rasmussen of Redbourn, who had a new Starlight Blue, Body Coloured Mirror Caps Mini Convertible (2016 on) on 01/08/2019

Overall: 10 / 10

Delivery Person Comments

Perfect delivery, pleasant and polite guy delivered the guy to our property on time.

Delivery Punctuality Comments

called in advance and delivered as promised.

Overall Punctuality Comments

called in advance and delivered as promised.

Damage Comments

small chip which was acknowledged and included on the delivery note/receipt.

Improvements

nothing all went perfect and smooth.
Audi A4 Estate Fred Sway
02/08/2019
10 / 10

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Fred Sway of GUILDFORD, who had a new Manhattan Grey Audi A4 Avant on 02/08/2019

Overall: 10 / 10

Damage Comments

Perfect condition

Overall Comments

Delivered the vehicle to my home at 9am and I had a call the previous day saying delivery between 9am to 10 am. Excellent

Improvements

No, excellent service
Seat Leon Estate Marty Hayes
02/08/2019
8 / 10

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Marty Hayes of Orpington, who had a new Eclipse Orange Seat Leon Sport Tourer on 02/08/2019

Overall: 8 / 10

Citroen C4 Spacetourer Estate (2018-19) Francesca Morton
31/07/2019
8 / 10

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Francesca Morton of Wirksworth, who had a new Ruby Red Citroen C4 Spacetourer Estate on 31/07/2019

Overall: 8 / 10

Delivery Person Comments

Friendly and helpful.

Cleanliness Comments

The exterior was a bit dirty but it was a very rainy day so I have no problem with it.

Overall Comments

Arrived as arranged. Was called in the morning with good notice.
Nissan Qashqai Glenn Gillott
01/08/2019
8 / 10

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Glenn Gillott of King\'s Lynn, who had a new Flame Red Nissan Qashqai Hatchback on 01/08/2019

Overall: 8 / 10

Missing Comments

There wasn't a completed delivery form for me to keep although it was done electronically and the delivery man said they would email it to me. So it's not really missing.

Improvements

Nothing, it was all good
Jeep Compass Station Wagon George Ross
31/07/2019
10 / 10

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George Ross of Romford, who had a new White Jeep Compass SW on 31/07/2019

Overall: 10 / 10

Delivery Person Comments

They were very polite & friendly

Delivery Punctuality Comments

Excellent service and very good communication

Overall Punctuality Comments

Excellent service and very good communication

Cleanliness Comments

Spotless

Damage Comments

Perfect condition

Dealer Service Comments

5* highly recommended

Overall Comments

Very fast & effective and informative

Missing Comments

Nothing missing

Improvements

No changes what so ever
Citroen C3 Aircross Christine McCann
31/07/2019
8 / 10

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Christine McCann of Johnstone, who had a new soft sand Citroen C3 Aircross Hatchback on 31/07/2019

Overall: 8 / 10

Delivery Person Comments

Nice man , pleasant , explained car functions no complaints

Delivery Punctuality Comments

Was told it was an am delivery , the delivery was slightly late all in all satisfactory

Overall Punctuality Comments

Was told it was an am delivery , the delivery was slightly late all in all satisfactory

Cleanliness Comments

Valeted was clean inside and out pleased with the standard

Damage Comments

Very very small scratch

Overall Comments

Delivery was one day late but overall very good

Delivery Communication Comments

Wonderful communication

Missing Comments

No nothing was missing

Improvements

I was very pleased with the delivery
Volvo XC40 Estate Vonnie Steven
30/07/2019
10 / 10

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Vonnie Steven of Northampton, who had a new Onyx Black Volvo XC40 Estate on 30/07/2019

Overall: 10 / 10

Kia Sportage Estate Jane Norris
30/07/2019
8 / 10

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Jane Norris of Wigton, who had a new Infra Red Kia Sportage Estate on 30/07/2019

Overall: 8 / 10

Cleanliness Comments

Car looked good - problem was it had ben raining so car was quite dirty which cannot be helped at all.
Honda Jazz Steve Matthews
26/07/2019
8 / 10

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Steve Matthews of DartfordKent, who had a new Sporty Blue Honda Jazz Hatchback on 26/07/2019

Overall: 8 / 10

Skoda Karoq Estate Harves Harvey
23/07/2019
6 / 10

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Harves Harvey of Cardiff, who had a new Petrol blue Skoda Karoq Estate on 23/07/2019

Overall: 6 / 10

Cleanliness Comments

I thought the car may have come on a trailer-it was driven and was covered in flies and brake dust on the front wheels

Dealer Service Comments

everything was good apart from they could have run the car through a wash around the corner before giving to me, i know you get flies when driving but nobody wants to see their car for the first time with it looking like a garabaldi biscuit
Volkswagen Golf Elaine Hughes
24/07/2019
10 / 10

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Elaine Hughes of Dartford, who had a new Urano Grey VW Golf Hatchback on 24/07/2019

Overall: 10 / 10

Missing Comments

No service record book or log book as yet

Improvements

No problems , very good service overall.
Audi A4 Saloon GIFT MOYO
22/07/2019
10 / 10

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GIFT MOYO of LONDON, who had a new Navarra Blue Audi A4 Saloon on 22/07/2019

Overall: 10 / 10

Delivery Person Comments

The gentleman was very polite, professional and friendly.

Delivery Punctuality Comments

It was two hours earlier than expected.

Overall Punctuality Comments

It was two hours earlier than expected.

Cleanliness Comments

It was pretty clean

Damage Comments

None that I could see

Overall Comments

Delivery came earlier than expected. It arrived at 7am.

Delivery Communication Comments

You guys were pretty good :)

Missing Comments

Not that I noticed

Improvements

If you're going to be earlier than expected then please call ahead :)
Ford S-Max Estate Lucy Wood
24/07/2019
8 / 10

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Lucy Wood of Norwich, who had a new Shadow Black Ford S-Max Estate on 24/07/2019

Overall: 8 / 10

Cleanliness Comments

Delivery person did say car had been washed but apologised as slightly dusty!

Dealer Service Comments

Only issue is I have tried to contact them re travelling abroad and not had a reply within specified 48hrs.

Overall Comments

Only not very good as delivery person allowed my husband to sign for the car instead of me!

Improvements

Nothing!
Skoda Karoq Estate Trev Durant
18/07/2019
8 / 10

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Trev Durant of Normanton, who had a new Business Grey Skoda Karoq Estate on 18/07/2019

Overall: 8 / 10

Citroen C3 Aircross
25/07/2019
8 / 10

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of , who had a new Natural White Citroen C3 Aircross Hatchback on 25/07/2019

Overall: 8 / 10

Delivery Person Comments

He drove it from Bristol on the hottest day of the year. No BO!

Delivery Communication Comments

Only reason it’s not “very good” is because ETA wasn’t available before 10am on the day. I understand the many variables that might cause that, and it’s pretty much down to the dealer.

Improvements

Just the ETA a bit further up front, but really, that’s very much polish - the entire experience has been awesome
Ford Kuga Estate Deb Garnett
24/07/2019
10 / 10

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Deb Garnett of Hebden Bridge, who had a new Chrome Blue Ford Kuga Estate on 24/07/2019

Overall: 10 / 10

Improvements

Nothing. It went well.
Seat Ateca Estate David Hillman
23/07/2019
8 / 10

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David Hillman of Surrey, who had a new Red Seat Ateca Estate on 23/07/2019

Overall: 8 / 10

Cleanliness Comments

Quite a few water marks and adhesive residue on the doors

Dealer Service Comments

Can only comment on the delivery aspect but I had good communication from the driver

Overall Comments

One of the ramps on the low loader delivery vehicle was not secure. At the very end of manoeuvring the car down the ramps the right hand ramp fell. Very luckily the car wheels were just on the tarmac at the time so no harm done.

Delivery Communication Comments

Excellent communication throughout the process

Missing Comments

SD card for the satnav

Improvements

All good - apart from the ramps which could of been a mini disaster
Citroen C5 Aircross LOU Aness
15/07/2019
10 / 10

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LOU Aness of KNowle, who had a new Polar White Citroen C5 Aircross Hatchback on 15/07/2019

Overall: 10 / 10

Delivery Person Comments

Lovely happy man
Volkswagen Arteon Paul Hardy
23/07/2019
8 / 10

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Paul Hardy of Blackpool, who had a new Urano grey VW Arteon Fastback on 23/07/2019

Overall: 8 / 10

Improvements

Nothing alt from you Ling - but took VW 10 months to supply a vehicle, and then only a cancellation vehicle to a different spec than the one originally ordered. Worth the wait in the end - but VW can really improve its service offering if it was minded too
Seat Leon Mark Rees
26/07/2018
10 / 10

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Mark Rees of Corsham, who had a new Urban Silver Seat Leon Hatchback on 26/07/2018

Overall: 10 / 10

Volkswagen T-Roc Neil Gentry
18/07/2019
8 / 10

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Neil Gentry of Maidstone, Kent, who had a new Urano Grey VW T-Roc Hatchback on 18/07/2019

Overall: 8 / 10

Delivery Person Comments

Smart, professional, knowledgeable about my car, polite and friendly so excellent

Delivery Punctuality Comments

arrived exactly as scheduled and as advised

Overall Punctuality Comments

arrived exactly as scheduled and as advised

Cleanliness Comments

brand new car so as would be expected mainly immaculate - perfect inside with new car smell, front of car had some road grime due to weather conditions from motorway journey but understandable and acceptable - car was transported by trailer so of course a lot cleaner then if it was driven

Damage Comments

factory fresh and immaculate

Dealer Service Comments

excellent in every way

Overall Comments

Arrived on time (well just before actually) delivery confirmed 4 working days in advance, reconfirmed the afternoon of the day beofre delivery and delivery driver called on day to say he was leaving with accurate ETA

Delivery Communication Comments

excellent in every way

Missing Comments

iPhone lead requested but only noticed when supplied lead didn't fit (VW offer choice of USB or iPhone but look same to me)

Improvements

no, nothing to add - couldnt of asked for any more really - delighted with service and delivery
Mercedes GLA Class Siri Uhrnell
18/07/2019
8 / 10

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Siri Uhrnell of London, who had a new WHITE Mercedes GLA Class Hatchback on 18/07/2019

Overall: 8 / 10

Cleanliness Comments

It was raining earlier in the day so it was splashed with muddy rain

Dealer Service Comments

A bit of unclarity around payments, not able to provide delivery interval until the day
Nissan Juke Vicky Waller
17/07/2019
10 / 10

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Vicky Waller of Twickenham, who had a new Vivid Blue Nissan Juke Hatchback on 17/07/2019

Overall: 10 / 10

Missing Comments

The spare tyre but I've since learned from you and others that this is normal! So all good.

Improvements

Nothing, it was very good. The guy delivering showed me everything I needed to know.
Suzuki Vitara Estate Andrew Boden
17/07/2019
8 / 10

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Andrew Boden of Callington, who had a new Galactic Grey Suzuki Vitara Estate on 17/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived at 9:15am

Overall Punctuality Comments

Arrived at 9:15am

Cleanliness Comments

Inside was very clean, outside looked like it has been drive 250 miles on a motorway, which it had.

Dealer Service Comments

Likely I would avoid a Suzuki next time round.

Overall Comments

Would have been very good if the car hadn't looked so dirty on the outside.

Delivery Communication Comments

Yours good, dealer there was none.

Improvements

Your communication was good, and well received. keep up the good work.
Volkswagen Golf Amy McRobbie
12/07/2019
10 / 10

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Amy McRobbie of Fareham, who had a new Pure White VW Golf Hatchback on 12/07/2019

Overall: 10 / 10

Delivery Punctuality Comments

Also rang one hour before arrived which was very helpful.

Overall Punctuality Comments

Also rang one hour before arrived which was very helpful.

Improvements

Nothing
Skoda Kodiaq Estate Claire Carter
16/07/2019
10 / 10

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Claire Carter of Canterbury, who had a new Black Skoda Kodiaq Estate on 16/07/2019

Overall: 10 / 10

Delivery Punctuality Comments

A little earlier than he said but he waited while I got dressed as it was only 7.30am!

Overall Punctuality Comments

A little earlier than he said but he waited while I got dressed as it was only 7.30am!

Improvements

Maybe text when the person was 30 mins away from delivering but apart from that it was great.
Audi A4 Estate Keith Belton
15/07/2019
10 / 10

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Keith Belton of Stockton On Tees, who had a new Brilliant Black Audi A4 Avant on 15/07/2019

Overall: 10 / 10

Delivery Person Comments

Ian, was very friendly and informed me on a regular basis on his ETA
Citroen C5 Aircross John Burns
10/07/2019
4 / 10

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John Burns of Wrexham, who had a new Platinum Grey Citroen C5 Aircross Hatchback on 10/07/2019

Overall: 4 / 10

Delivery Person Comments

Handed me the electronic device on signature page. I insisted on going back pages to show me inspection details covered and I then also changed some of the tick boxes which i seen to reflect the handover.

Delivery Punctuality Comments

arrived at 08:30 no prior notice of arrival time received

Overall Punctuality Comments

arrived at 08:30 no prior notice of arrival time received

Cleanliness Comments

Dirty, 152 motorway miles, outside front covered in dead flies, dirty all over from previous days rain (sand or dust). Inside dusty and dry stain from spilage of drink or food on steering wheel

Damage Comments

two paint chips on edge of drivers door (looks like door has hit something when opened. Photos taken and asked delivery driver to add to his handover device

Dealer Service Comments

overall poor experience

Overall Comments

Car delivered dirty and drivers door edge had paint chips

Delivery Communication Comments

Only Ling Chat as means of comms. Delivery dates changes a few times

Missing Comments

rear car mats

Improvements

The opposite of the above detailed points !
Nissan Qashqai
12/07/2019
10 / 10

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of , who had a new Flame Red Nissan Qashqai Diesel Hatchback (2017 on) on 12/07/2019

Overall: 10 / 10

Missing Comments

There was a missing cover from the bumper which should have been covering the tow bar but they said they would send one out to me to fix it.

Improvements

Nothing
Nissan Qashqai Dave Melia
04/07/2019
8 / 10

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Dave Melia of Stockport, who had a new Blade silver Nissan Qashqai Hatchback on 04/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

4 hours late

Overall Punctuality Comments

4 hours late

Cleanliness Comments

It work OK - The delivery firm had to clean it before I received it as the it was so dirty and the garage.
Volvo XC90 Estate Joanna Thomson
12/07/2019
10 / 10

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Joanna Thomson of Troon, who had a new Osmium Grey Volvo XC90 Diesel Estate (2015 on) on 12/07/2019

Overall: 10 / 10

Overall Comments

Arrived on time and clean car.

Improvements

All went well.
Seat Arona Shell Monks
09/04/2019
8 / 10

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Shell Monks of Manchester, who had a new Eclipse Orange Seat Arona Hatchback on 09/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

After 5:30 (this is fine though as delivery was free)

Overall Punctuality Comments

After 5:30 (this is fine though as delivery was free)

Damage Comments

Just the scratch on the gearstick.

Improvements

Nothing - all fine really
BMW 1 Series Wayne Atkinson
11/07/2019
8 / 10

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Wayne Atkinson of Gateshead, who had a new Black Sapphire BMW 1 Series Hatchback on 11/07/2019

Overall: 8 / 10

Delivery Person Comments

I have a bit of a cold so wasn't able to get an accurate measure of body odor. I did get him to lift his arm so I could check for sweat patches but there were none. Which is an indication of good German built air conditioning.

Delivery Punctuality Comments

He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.

Overall Punctuality Comments

He was actually a bit early which was good and bad. Good because it was early and bad because I was still brushing my teeth when he turned up.

Cleanliness Comments

Nice and clean inside and out.

Damage Comments

None that I could see.

Dealer Service Comments

Well to be honest I had no correspondence from anyone other than Lings and the delivery guy.

Overall Comments

Very good service

Delivery Communication Comments

Great communication

Missing Comments

I didn't get a form, just signed on his tablet.

Improvements

Nothing, it was all good!
Volkswagen Tiguan Estate Craig Campbell
11/07/2019
10 / 10

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Craig Campbell of Gateshead, who had a new White VW Tiguan Diesel Estate (2016 on) on 11/07/2019

Overall: 10 / 10

Delivery Person Comments

Very professional.

Delivery Communication Comments

Delivery driver rang night before to confirm access, time of delivery.

Improvements

Nothing
Renault Koleos Estate Phil Tickell
05/07/2019
10 / 10

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Phil Tickell of Northwich, who had a new White Renault Koleos Estate on 05/07/2019

Overall: 10 / 10

Improvements

Only to have known prior to the day, what time they would arrive. But I know that would be difficult.
Volkswagen Polo Deano Williams
02/07/2019
10 / 10

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Deano Williams of Tunbridge Wells, who had a new Flash Red VW Polo Hatchback on 02/07/2019

Overall: 10 / 10

Delivery Person Comments

Pleasant and professional.

Delivery Punctuality Comments

On time as promised.

Overall Punctuality Comments

On time as promised.

Cleanliness Comments

New car, new smell, no dirt :)

Damage Comments

Could not find any damage.

Dealer Service Comments

Only dealt with the driver and he was very professional.

Overall Comments

Professional handover. Went through all important procedures.

Delivery Communication Comments

Always great service from the Ling Team :)

Missing Comments

As above. I did not get a copy of the delivery note, as it was electronic. It can be emailed to deanow34@yahoo.com

Improvements

None that I can think of.
Skoda Karoq Estate Matt Hermon
10/07/2019
10 / 10

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Matt Hermon of Magham Down HAILSHAM, who had a new Petrol Blue Skoda Karoq Estate on 10/07/2019

Overall: 10 / 10

Audi A4 Estate
09/07/2019
10 / 10

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of , who had a new Mythos Black Audi A4 Avant on 09/07/2019

Overall: 10 / 10

Delivery Person Comments

Lee Pudney. He was probably one of the nicest, friendliest, person I have met. A man who enjoys his job.

Delivery Punctuality Comments

Driver arrived when he said. He also phoned ahead with 1 hour warning.

Overall Punctuality Comments

Driver arrived when he said. He also phoned ahead with 1 hour warning.

Cleanliness Comments

Impeccable

Damage Comments

*None so far. It has been raining since delivery and I have been on a journey / at work/ car now dirty :( . However, wheels and interior perfect. Exterior appears to have no faults as far as I can see, however.

Overall Comments

Very good, reliable delivery service.

Improvements

Nothing. Good job all around.
BMW X2 Peter Hewitt
06/07/2019
10 / 10

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Peter Hewitt of Milton Keynes, who had a new Black Sapphire BMW X2 Hatchback on 06/07/2019

Overall: 10 / 10

Delivery Person Comments

Again excellent no complaints at all

Delivery Punctuality Comments

Delivered at 8.40 on a Saturday morning, excellent

Overall Punctuality Comments

Delivered at 8.40 on a Saturday morning, excellent

Cleanliness Comments

9 out 10, bit of marking on the glass from rain water but nothing really

Damage Comments

All perfect

Dealer Service Comments

Cant complain really good, did a Saturday for me when they didnt have to

Overall Comments

Excellent, rang to give me an ETA an hour before arrival

Improvements

Really happy, I suppose a bag full of cash would have been nice
Mercedes C Class Estate Nuch Noppakhun
08/07/2019
10 / 10

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Nuch Noppakhun of Seaham, who had a new Selenite Grey Mercedes C Class Estate on 08/07/2019

Overall: 10 / 10

Delivery Person Comments

Driver very polite and professional.

Cleanliness Comments

Cleaned locally just before delivery.

Overall Comments

Car was cleaned before delivery.

Improvements

Free lingscar mug delivered with car ;-)
Ford Ranger Pick-up
05/07/2019
8 / 10

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of , who had a new Frozen White Ford Ranger Diesel on 05/07/2019

Overall: 8 / 10

Cleanliness Comments

As stated before the interior wasn’t very clean and the outside was dirty but to be expected as it was being driven to me

Damage Comments

Inspected car and couldn’t see anything, only thing I have noticed as mentioned to long was a panel internally doesn’t seem to be pushed together properly.

Overall Comments

Interior seemed quite dirty for a new vehicle
Nissan Qashqai
05/07/2019
8 / 10

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of , who had a new Gun Metal Nissan Qashqai Hatchback on 05/07/2019

Overall: 8 / 10

Cleanliness Comments

Very clean but looksike it had been left out in the rain as there were dried watermarks on the bodywork.

Damage Comments

Small scratc on offside wing mirror shell.

Improvements

It would be hard to improve on this.
Seat Leon G Ellicott
02/07/2019
8 / 10

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G Ellicott of Greenhithe, who had a new Nevada White Seat Leon Hatchback on 02/07/2019

Overall: 8 / 10

Dealer Service Comments

The reason for the score is that they never owned up to their mistake when they allocated my car to someone else. Causing a lengthy delay in delivery of my car. Their communication with Lings seemed to be somewhat lacking & Guy had to do a lot of chasing to get answers. They would've got Very poor. But they gave me a loan car whilst i was waiting for mine.

Delivery Communication Comments

The "very good" score is just for the service from Lings which was excellent as always.
Volkswagen Golf Maxy Boy Taylor
05/07/2019
8 / 10

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Maxy Boy Taylor of Newcastle Upon Tyne, who had a new Atlantic Blue VW Golf Hatchback on 05/07/2019

Overall: 8 / 10

Missing Comments

Possibly the warranty book?
Nissan Qashqai Matt Bissell
03/07/2019
10 / 10

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Matt Bissell of Benfleet, who had a new Vivid Blue Nissan Qashqai Hatchback on 03/07/2019

Overall: 10 / 10

Audi A6 Saloon Gurpreet Kingra
28/06/2019
10 / 10

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Gurpreet Kingra of Romford, who had a new Firmament Blue Audi A6 Saloon on 28/06/2019

Overall: 10 / 10

Suzuki Vitara Estate Mat Beadle
02/07/2019
6 / 10

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Mat Beadle of Nailsea, who had a new Grey Suzuki Vitara Estate on 02/07/2019

Overall: 6 / 10

Delivery Person Comments

Friendly and understanding that i wanted to go through the vehicle.

Delivery Punctuality Comments

arrived 3 hours before i was expecting him.

Overall Punctuality Comments

arrived 3 hours before i was expecting him.

Cleanliness Comments

Outside of the vehicle was very dirty, perhaps the car was washed a week ago and was left out for it to be rained on.

Damage Comments

None seen at time of delivery.

Dealer Service Comments

Didnt have any contact with the dealer, therefore unable to comment

Missing Comments

I would have liked to see a set of floor carpets in the vehicle. Having worked for Suzuki in South Africa, i know that rental spec carpets are available. This goes a long way to keep the floor wells in good condition especially with the amount of wear and tear that can happen on them.

Improvements

Delivery Carpets...
Suzuki Vitara Estate Ellie Hayes
28/06/2019
6 / 10

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Ellie Hayes of Shrewsbury, who had a new Galactic Grey Suzuki Vitara Estate on 28/06/2019

Overall: 6 / 10

Improvements

More accurate delivery time slot
Volvo XC90 Estate Roger McBroom
01/07/2019
10 / 10

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Roger McBroom of SUTTON COLDFIELD , who had a new Osmium Grey Volvo XC90 Estate on 01/07/2019

Overall: 10 / 10

Damage Comments

Stone chip on front spoiler that had been touched up.

Improvements

Nothing
Nissan Qashqai Barry Smith
01/07/2019
8 / 10

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Barry Smith of Keelby, who had a new Ink Blue Nissan Qashqai Diesel Hatchback (2017 on) on 01/07/2019

Overall: 8 / 10

Cleanliness Comments

Very good inside but outside looked like it had been in dessert storm.

Delivery Communication Comments

Would be good to know upfront delivery time at least am or pm.
BMW 2 Series Coupe Tom Guest
28/06/2019
8 / 10

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Tom Guest of Sutton Cum Lound, who had a new Black Sapphire BMW 2 Series Coupe on 28/06/2019

Overall: 8 / 10

Delivery Person Comments

Polite, helpful and chatty

Delivery Punctuality Comments

Later than expected but wasn't an issue as they kept me informed which was really good

Overall Punctuality Comments

Later than expected but wasn't an issue as they kept me informed which was really good

Cleanliness Comments

As a whistle

Overall Comments

Pretty much on time and kept me informed which is always good.

Improvements

Champagne?
Seat Arona Dave Watts
01/07/2019
8 / 10

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Dave Watts of Coalville, who had a new Mystery Blue with Midnight Black Roof Seat Arona Hatchback on 01/07/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived before 9:00

Overall Punctuality Comments

Arrived before 9:00

Dealer Service Comments

Only had contact with the delivery person, not the dealer themselves

Missing Comments

Boot liner, dog guard & bumper protector were not fitted, but you've just told me the dealers are going to send these on.

Improvements

Actual paperwork for delivery - with my last car I had something to file, but I was only shown a page on a mobile phone, which was pretty unreadable
BMW 3 Series Touring Estate Paul Conlan
28/06/2019
10 / 10

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Paul Conlan of Gorebridge, who had a new Estoril Blue BMW 3 Series Touring Special Edition (2017 on) on 28/06/2019

Overall: 10 / 10

Dealer Service Comments

No dealings

Delivery Communication Comments

as always

Missing Comments

one tyre valve cap missing

Improvements

A
Mercedes A Class Klara Hanrahan
28/06/2019
8 / 10

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Klara Hanrahan of Denmead, who had a new Red Mercedes A Class Hatchback on 28/06/2019

Overall: 8 / 10

Cleanliness Comments

The delivery guy put the car through a car wash before delivery which left all water marks on the car, so after the hand over i took it to my hand car wash for a another clean and hand dry.

Improvements

Nothing, communication was great from the dealer. Also communication via Ling was fantastic throughout the process
Fiat 500
24/06/2019
10 / 10

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of , who had a new Tech House Grey Fiat 500 Hatchback on 24/06/2019

Overall: 10 / 10

Peugeot 3008 Estate Peter Howard
24/06/2019
8 / 10

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Peter Howard of Sudbury, who had a new Nimbus Grey Peugeot 3008 Estate on 24/06/2019

Overall: 8 / 10

Delivery Person Comments

Very helpful.

Delivery Punctuality Comments

An earlier call with eta would have been helpful.

Overall Punctuality Comments

An earlier call with eta would have been helpful.

Cleanliness Comments

Had obviously been parked outside for some time as although clean needed a good polish. Interior very good.

Dealer Service Comments

Haven't had an contact with dealer.

Overall Comments

Delivered on trailer. Received phone call about 1 hour out. However a call at the beginning of the journey would have been useful.

Improvements

Phone call early in day with eta. Spent most of day at home waiting for delivery which happened in afternoon.
Citroen C3 KELLY SMALL
27/06/2019
8 / 10

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KELLY SMALL of RAINHAM, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2019

Overall: 8 / 10

Delivery Person Comments

Nice, chatty

Delivery Punctuality Comments

Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.

Overall Punctuality Comments

Phoned me when he was leaving with car. Docks were local to me so I knew it would only be half hour away.

Cleanliness Comments

Lovely

Overall Comments

I needed the car by a specific date. Perfect!

Improvements

Call the day before maybe to give idea of time but minor detail
Seat Arona Andy Allen
27/06/2019
8 / 10

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Andy Allen of Livingston, who had a new Magnetic Grey/Midnight Black roof Seat Arona Hatchback on 27/06/2019

Overall: 8 / 10

Delivery Person Comments

Well presented. In suit, and polite and informative.

Delivery Punctuality Comments

Exactly on time. Very impressive

Overall Punctuality Comments

Exactly on time. Very impressive

Cleanliness Comments

The inside of the car was very clean. The outside was a little grubby on delivery with some bird poo stains. Nothing that a quick wash didn't sort out. However to be fair, it had just been driven nearly 300 miles, so i wasn't that upset.

Overall Comments

Arrived exactly on time, called the day before to advise time.

Improvements

Maybe gave it wash before before arriving, and it would have been good to have been given a physical copy of something showing what i was signing for etc
Land Rover RR Evoque Craig Laver
21/06/2019
8 / 10

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Craig Laver of Bristol, who had a new Black Land Rover Range Rover Evoque on 21/06/2019

Overall: 8 / 10

Delivery Person Comments

Gary was an absolute gent and explained everything clearly to me. He even refused a lift to the train station!

Delivery Punctuality Comments

On time. Text message beforehand to confirm. Very impressed.

Overall Punctuality Comments

On time. Text message beforehand to confirm. Very impressed.

Cleanliness Comments

Apart from a few bugs due to the warm weather, the car was spotless.

Dealer Service Comments

Good. Would have been better if I didn't have to chase around the status of delivery once or twice.

Overall Comments

Very professional.

Delivery Communication Comments

Good communication once the delivery date was confirmed.

Improvements

Nothing!
Volkswagen Golf Tom Thundercliffe
25/06/2019
10 / 10

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Tom Thundercliffe of Southampton, who had a new Black VW Golf Diesel Hatchback (2017 on) on 25/06/2019

Overall: 10 / 10

Delivery Person Comments

Knowledgeable delivery driver who was happy to explain as much or as little as needed

Overall Comments

Flexibility in timing of delivery was much appreciated
Audi A6 Saloon Chris Wing-King
24/06/2019
10 / 10

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Chris Wing-King of Richmond, who had a new Firmament Blue Audi A6 Saloon on 24/06/2019

Overall: 10 / 10

Delivery Punctuality Comments

Driver rang me 45 min beforehand to announce his arrival.

Overall Punctuality Comments

Driver rang me 45 min beforehand to announce his arrival.

Cleanliness Comments

Car was a little dusty because of the rain as it was on a trailer - that can't be helped and the car did come from far away.

Missing Comments

Not sure if I'm supposed to have any other paperwork. Driver just handed me two keys. Handbook was inside the car. I signed for the delivery on the driver's iPad-looking thing.
Seat Leon Drew Hallworth
24/06/2019
8 / 10

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Drew Hallworth of Stockport, who had a new Mystery Blue Seat Leon Hatchback on 24/06/2019

Overall: 8 / 10

Delivery Person Comments

Collected myself

Overall Comments

Collected myself

Missing Comments

Service book

Improvements

Nothing was all round good service
Ford Kuga Estate Paul Clarkson
24/06/2019
10 / 10

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Paul Clarkson of Liverpool, who had a new Black Ford Kuga Estate on 24/06/2019

Overall: 10 / 10

Overall Comments

Great communication from the delivery driver!
Seat Leon Warren Gibson
21/06/2019
8 / 10

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Warren Gibson of East Wemyss, who had a new Desire Red Seat Leon Hatchback on 21/06/2019

Overall: 8 / 10

Delivery Person Comments

seemed to be in a big rush but was nice enough to deal with

Delivery Punctuality Comments

he was half an hour later than the arranged time but was made aware where he was and when so not a big problem

Overall Punctuality Comments

he was half an hour later than the arranged time but was made aware where he was and when so not a big problem

Cleanliness Comments

Car had been washed but not dried so was covered in water marks but was in a good condition inside

Dealer Service Comments

happy enough no issues

Delivery Communication Comments

easy to deal with and made adjustments to delivery with ease

Missing Comments

nothing missing to my knowledge

Improvements

happy enough with current set up
Hyundai Tucson Estate Chris Rawding
21/06/2019
10 / 10

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Chris Rawding of Leeds, who had a new Phantom Black Hyundai Tucson Estate on 21/06/2019

Overall: 10 / 10

Delivery Person Comments

Really nice, showed me over the features and told me even the bits he had changed from standard.

Delivery Punctuality Comments

On time to the minute.

Overall Punctuality Comments

On time to the minute.

Cleanliness Comments

The car was spotless inside and out

Overall Comments

Really good, great communication and came when they said.

Improvements

Nothing it was very well executed.
Citroen C3 Alan PURUGGANAN
20/06/2019
10 / 10

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Alan PURUGGANAN of Camberley, who had a new Cobalt Blue Citroen C3 Hatchback on 20/06/2019

Overall: 10 / 10

Delivery Person Comments

Friendly guy

Overall Comments

Very punctual

Improvements

No comments. Everything was good.
Renault Kadjar
07/06/2019
10 / 10

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of , who had a new Diamond Black, Titanium and Highland Grey Renault Kadjar Hatchback on 07/06/2019

Overall: 10 / 10

Overall Comments

Great delivery team
Jeep Renegade Andy Morris
19/06/2019
8 / 10

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Andy Morris of DONCASTER, who had a new Jetset Blue Jeep Renegade Hatchback on 19/06/2019

Overall: 8 / 10

Delivery Person Comments

It would have been helpful to know that you wanted a score on body odour as I would have got closer, but nothing was noticeable at a normal distance. The chap was extremely friendly, helpful and patient, He obviously does this all the time and knows the process. He had already written (raining limited inspection of bodywork) on the form without me mentioning it.

Delivery Punctuality Comments

He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.

Overall Punctuality Comments

He called the night before to agree a time - suggesting 06:30 :-) We settled on 7am. He was 5 mins early.

Cleanliness Comments

Clean and valeted.

Damage Comments

No damage

Dealer Service Comments

I had no contact with the dealer so cannot really provide a score. However I have rated good on the basis that the car was as described, they changed the plate from a NI to a UK one (I don't know what you did to "encourage" this :-), and they haven't asked me for any money yet !!!!

Overall Comments

Not sure where your delivery process starts - if it includes signing the finance docs then I rate Good as these seemed to take slightly longer than I expected. However after that, the process was very good, prompt and simple and faster than I expected.

Delivery Communication Comments

I had no direct contact with the dealer. Contact with yourself and your staff was very good and extremely responsive.

Improvements

difficult to find any improvements - if I had to find something I would suggest that when waiting for a dealer to respond (e.g. finance docs took 4 days) and you are chasing the dealer (which I assume you are doing as I see you've looked in Lingo) then adding a note pro-actively stating "Just to let you know I chased the dealer today and they are still processing the form" would be good as I wouldn't then have to ask "how's it going?" and I'd know you were on the case.
Citroen C5 Aircross Hayley Gallagher
17/06/2019
8 / 10

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Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019

Overall: 8 / 10

Improvements

Called with a time slot at beginning of the day
BMW 3 Series Touring Estate Ian Montague
17/06/2019
8 / 10

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Ian Montague of BATH, who had a new GLACIER SILVER BMW 3 Series Touring old on 17/06/2019

Overall: 8 / 10

Delivery Person Comments

Appreciated a call days earlier to ask if could deliver early.

Delivery Punctuality Comments

Expected 06:30, arrived 07:15. (Problem with delivery truck).

Overall Punctuality Comments

Expected 06:30, arrived 07:15. (Problem with delivery truck).

Cleanliness Comments

Inside good, outside needed a quick wash.

Dealer Service Comments

Took a long time to send out correct documents that needed signing. Had to chase and chase and chase.

Missing Comments

Owner's Handbook for Navigation, Entertainment, Communication. (Should be separate manual).
Suzuki Vitara Estate Harry Schilbach
18/06/2019
8 / 10

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Harry Schilbach of Darlington, who had a new White Suzuki Vitara Estate on 18/06/2019

Overall: 8 / 10

Delivery Person Comments

Pleasant, Polite and informative - took the timne to show me features of the car. Was not in hurry whilst I inspected it.

Delivery Punctuality Comments

Rang the day before to confirm address and my time available. Was waiting for me.

Overall Punctuality Comments

Rang the day before to confirm address and my time available. Was waiting for me.

Cleanliness Comments

Good - Could tell it had been driven 300m to my destination.

Dealer Service Comments

Not much communication from supplying dealer.

Overall Comments

Very happy Driver - Derek - was very polite and friendly.

Delivery Communication Comments

Very good. Delivery date initially confirmed but then bought forward. Delivery Driver rang the day before and confirmed time he would be delivering.

Missing Comments

Driver didn't have a copy of delivery form - but had no issue with me taking a photo on my camera.

Improvements

Not really - My rreference would have been to have it trailered / transportered to me - but wouldn't have wanted to pay for it(!)
Fiat 500 Caroline Cantwell
17/06/2019
6 / 10

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Caroline Cantwell of Basingstoke, who had a new Pasodoble Red Fiat 500 Hatchback on 17/06/2019

Overall: 6 / 10

Cleanliness Comments

Was not cleaned inside or out.

Dealer Service Comments

Although communication was good and delivery was punctual, the plates were incorrect.

Overall Comments

Incorrect number plate has meant I cannot drive it yet!

Improvements

Cleaned car inside and out. And of course the lease company could have checked that the car had the correct number plate!!!
Seat Leon Martin Notman
14/06/2019
8 / 10

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Martin Notman of Yarm, who had a new Urban Silver Seat Leon Hatchback on 14/06/2019

Overall: 8 / 10

Delivery Person Comments

Smelt Lovely

Delivery Punctuality Comments

Delivered as promised

Overall Punctuality Comments

Delivered as promised

Cleanliness Comments

Ok but could be better

Overall Comments

Nice man very friendly

Improvements

Car could have been better inside but only minor moans.
Ford Kuga Estate Trace Burns
07/06/2019
8 / 10

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Trace Burns of BARROW-IN-FURNESS, who had a new Magnetic Ford Kuga Estate on 07/06/2019

Overall: 8 / 10

Delivery Person Comments

A pleasant lady. She was helpful. No complaints

Delivery Punctuality Comments

The car arrived within the pre advised time period

Overall Punctuality Comments

The car arrived within the pre advised time period

Cleanliness Comments

The interior was fine. The outside was dirty but it had done a motorway journey. We asked the delivery driver to have it cleaned and she did. Under the bonnet was very dusty, dirty and had sandy substance on it (not the actual engine). I provided photos to the finance company as requested.

Damage Comments

There are a few minor marks which I have reported. Marks in the rear windscreen Blemish to the front drivers side paint work White marks on the rubber seal around the boot The rear bumper has a scratch I sent an email with photos on the day of delivery

Overall Comments

The delivery driver phoned me in the morning to give me an approximate delivery time.

Missing Comments

Not as far as I'm aware? There was a large piece of plastic left on the back seat, we aren't sure what it is and the delivery driver didn't know?

Improvements

Make sure the car is clean upon arrival as opposed to the customer asking for it to be cleaned so we could check it over properly for any marks, damage etc.
BMW 3 Series Touring Estate Steve Fraser
12/06/2019
8 / 10

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Steve Fraser of Long Ditton, who had a new Estoril Blue BMW 3 Series Touring old on 12/06/2019

Overall: 8 / 10

Citroen C3 Simon Britton
11/06/2019
8 / 10

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Simon Britton of Sutton Coldfield, who had a new POWER ORANGE Citroen C3 Hatchback on 11/06/2019

Overall: 8 / 10

Delivery Person Comments

Car seat & footwell was covered, driver friendly & polite.

Delivery Punctuality Comments

Arrived when he said he would

Overall Punctuality Comments

Arrived when he said he would

Cleanliness Comments

Showroom clean - it was raining heavily so I agreed with driver to skip obligatory car wash (although he didn't quite get my "I'm sure Citroen finance will send me a voucher for a car wash" comment!)
BMW 3 Series Touring Estate Fiona Everett
10/06/2019
10 / 10

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Fiona Everett of East Lothian , who had a new Glacier Silver BMW 3 Series Touring old on 10/06/2019

Overall: 10 / 10

Delivery Punctuality Comments

Delivered a day early????

Overall Punctuality Comments

Delivered a day early????

Improvements

Nothing!
Seat Ibiza Col Rawlins
07/06/2019
10 / 10

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Col Rawlins of Bracknell, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/06/2019

Overall: 10 / 10

Citroen C3 Derek Johnston
06/06/2019
8 / 10

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Derek Johnston of Dunfermline, who had a new Cobalt Blue Citroen C3 Hatchback on 06/06/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly chatty men

Improvements

Everything was great :)
Citroen Space Tourer Estate (2018-19) Vince Malia
07/06/2019
4 / 10

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Vince Malia of Chester Le Street, who had a new Platinum grey Citroen Space Tourer Estate on 07/06/2019

Overall: 4 / 10

Delivery Punctuality Comments

Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.

Overall Punctuality Comments

Asked for a call at least an hour earlier so I could get back from work. Got one with 20 min eta. Luckily I had left work thinking this might happen so got there just in time.

Dealer Service Comments

Didn't deliver car on first date given after I had took day off work and communication with lings was bad as I know how efficient lings are with dealing with problems so know it was dealer just not getting back to lings.

Delivery Communication Comments

I only asked for a rough time of eta and the delivery company couldn't provide that and didn't ring in time I asked. Port really as it's a big expensive item so you would think they would work with people in order to be in. I can get a tesco shop in a two hour delivery slot but not a car. Doesn't make sense to me.

Improvements

Lings amazing so attentive.....Dealer dissapointing would be the reason I wouldn't lease a car unless I had lings doing the chasing for me.
Citroen C3 Denise Wallace
06/06/2019
6 / 10

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Denise Wallace of Bicester, who had a new power orange Citroen C3 Hatchback on 06/06/2019

Overall: 6 / 10

Delivery Person Comments

I couldn't understand him very well, whilst i didn't expect a full run down of the cars workings, he seemed reluctant to explain anything and wasn't very friendly

Delivery Punctuality Comments

Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him

Overall Punctuality Comments

Wasn't given any idea of time the driver did call and unfortunately i missed it, but he left a message saying he was the delivery driver with no estimate of arrival time or info to contact him

Cleanliness Comments

i could tell it had been washed and i appreciate it had been driven 140miles but the bird poo on the roof and bonnet did not look recent.Inside was lovely and clean

Damage Comments

looked in great condition

Dealer Service Comments

poor communication and bird poo that looks like it's been there a while is annoying but the car arrived on the correct day in good condition and i love it

Delivery Communication Comments

communication with you and your team was perfect and you tried to get me an eta for delivery. Didn't really receive any communication from dealer. I even ended up trying to find out why a rental car had been delivered to my drive and keys just pushed through my letterbox. Turned out it was for the delivery driver to get home, would have been nice to be told

Improvements

Cleaner exterior, better communication from dealer. You and your team did everything you could and made the whole process painless and even fun at times
Volvo V90 Estate Bruce Manning
03/06/2019
8 / 10

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Bruce Manning of Redmarley, Gloucester, who had a new Magic Blue Volvo V90 Estate on 03/06/2019

Overall: 8 / 10

Delivery Person Comments

Thanks Roy from Volvo Brum.

Delivery Punctuality Comments

AM delivery, arrived at 1315.

Overall Punctuality Comments

AM delivery, arrived at 1315.

Cleanliness Comments

Outside condition commensurate with 90 miles of driving in the rain!

Overall Comments

Told an AM delivery but turned up at 1315 :-( though Roy from Volvo Brum very helpful with instructions/knowedge etc.

Improvements

Apart from hanging around all morning (and not working/being more useful) the delivery went well.
Volkswagen Arteon Matty Blood
05/06/2019
6 / 10

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Matty Blood of Catterick Garrison , who had a new Urano Grey VW Arteon Fastback on 05/06/2019

Overall: 6 / 10

Delivery Punctuality Comments

No eta so difficult to judge

Overall Punctuality Comments

No eta so difficult to judge

Overall Comments

No ETA given

Improvements

An ETA from supplying garage
Skoda Octavia Brian Shaw
04/06/2019
10 / 10

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Brian Shaw of Edinburgh, who had a new Denim Blue Skoda Octavia Hatchback on 04/06/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant.

Delivery Punctuality Comments

Delivered in line with the expected window.

Overall Punctuality Comments

Delivered in line with the expected window.

Overall Comments

Delivered within the estimated time window.

Missing Comments

As above Warrant Book and Delivery Form

Improvements

I wasn't given a Delivery Form or asked to sign for the car upon delivery and no Warranty Book provided.
Nissan Qashqai Clare Neale
30/11/2018
10 / 10

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Clare Neale of SHEFFIELD, who had a new Gun Metallic Nissan Qashqai Diesel Hatchback (2017 on) on 30/11/2018

Overall: 10 / 10

Volvo XC40 Estate
31/05/2019
10 / 10

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of , who had a new Silver Volvo XC40 Estate on 31/05/2019

Overall: 10 / 10

Volkswagen Tiguan Estate Deb Illume
28/11/2018
8 / 10

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Deb Illume of Bebington, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 28/11/2018

Overall: 8 / 10

Seat Leon Christine Gross
29/05/2019
4 / 10

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Christine Gross of London, who had a new Nevada White Seat Leon Hatchback on 29/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

Delivery time of 17:00 but arrived at 19:10

Overall Punctuality Comments

Delivery time of 17:00 but arrived at 19:10

Dealer Service Comments

No contact with supplying dealer

Delivery Communication Comments

Ling good communication but delivery man poor

Improvements

more accurate estimated time of delivery
Abarth 595 Hatchback Drailton Fontanetti
01/06/2019
8 / 10

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Drailton Fontanetti of Crowborough, who had a new Asphalt Grey Abarth 595 Hatchback on 01/06/2019

Overall: 8 / 10

Delivery Person Comments

Can’t comment on his body odour, as I like to respect other people’s personal space... On a scale from 0-10, 10 - Delivery agent was very friendly and professional, kept me informed about delivery time via texts and was happy for me to fully inspect the car before signing delivery note.

Delivery Punctuality Comments

Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.

Overall Punctuality Comments

Very punctual. Delivery agent texted me in the morning to let me know what time delivery was planned for and the again to let me know he was on his way.

Cleanliness Comments

Car was very clean

Damage Comments

Fully inspected car before signing delivery note. No damages to car.

Dealer Service Comments

O have not personally dealt with dealer, but car was delivered as ordered.

Overall Comments

Good communication from LingsCar.com and Transporter company.

Delivery Communication Comments

Great communication; Ling and Guy have kept me updated throughout the whole delivery process and always chasing dealership for updates.

Missing Comments

Nothing missing.

Improvements

No improvement needed, great communication, professional and friendly approach from both LingsCar.com and Transporter.
Kia Sportage Estate Frank Behan
30/05/2019
8 / 10

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Frank Behan of Saltcoats, who had a new Fusion White Kia Sportage Estate on 30/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.

Overall Punctuality Comments

Said he would be there about 6pm and turned up at 4.30pm so pleased that he arrived earlier than planned.

Cleanliness Comments

The car had a few mud patches on it as it had been raining but a quick blast with the garden hose and it was fine.

Missing Comments

Don't know if they are included (they were on my 2012 kia) but there were no mats. I have since ordered some but just in case they try and stiff me for mats when I hand it back.

Improvements

Nothing!
Citroen C3 Krista Norman
23/05/2019
8 / 10

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Krista Norman of Greenhithe, who had a new Perla Nera Black. Citroen C3 Hatchback on 23/05/2019

Overall: 8 / 10

Delivery Person Comments

Deleivery person was very helpful.

Delivery Punctuality Comments

Arrived early in the morning.

Overall Punctuality Comments

Arrived early in the morning.

Cleanliness Comments

Car was quite dirty, hard to see the bodywork properly for any possible damage etc.

Damage Comments

Not that we are aware of, just dirt.

Overall Comments

Car arrived early in the day on the date given.

Improvements

Very pleased with the delivery and overall experience. Just the condition of the car wasn't ideal.
Seat Arona Gill Wright
29/05/2019
8 / 10

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Gill Wright of Malton, who had a new Urban Silver Seat Arona Hatchback on 29/05/2019

Overall: 8 / 10

Seat Ibiza Drew Park
30/05/2019
4 / 10

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Drew Park of Liverpool, who had a new Black Seat Ibiza Hatchback on 30/05/2019

Overall: 4 / 10

Delivery Person Comments

No complaints

Dealer Service Comments

Poor service for the reasons outlined above, although the dealer have offered a free service in a year's time and arranged a hire car once the problem was identified

Overall Comments

Initial delivery date not honoured, delivery driver turned away from the garage due to car being at incorrect location. The supplying garage then did not inform me of the problem and it wasnt until I phoned the driver that the problem emerged, several hours later when the car hadn't turned up as expected.

Delivery Communication Comments

Excellent communication with the lingscars team via lingo at all times, communication with the dealer was poor. No attempt made by the dealer to inform me that the car wasnt going to be delivered and initially told that it was a paperwork problem, rather than the car being at a completely different location

Improvements

Better communication from the dealer if there is a problem with delivery, had I been told that the car wasnt coming i could have gone into work and not wasted a day of annual leave
Audi A5 Coupe Mark Gailey
30/05/2019
8 / 10

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Mark Gailey of East KIlbride, who had a new Ibis White Audi A5 Coupe on 30/05/2019

Overall: 8 / 10

Delivery Person Comments

no concerns and called in advance

Delivery Punctuality Comments

no issues

Overall Punctuality Comments

no issues

Cleanliness Comments

delivered on a transporter so as clean as could be on a horrible rainy day

Overall Comments

no issues

Improvements

no suggestions, everything was great
Fiat 500 John Dingley
29/05/2019
8 / 10

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John Dingley of Swansea, who had a new Tech House Grey Fiat 500 Hatchback on 29/05/2019

Overall: 8 / 10

Delivery Person Comments

No body odour. V pleasnt guy.

Delivery Punctuality Comments

See above.

Overall Punctuality Comments

See above.

Dealer Service Comments

OK so far!

Overall Comments

I missed the phone call (my fault) from the delivery man saying when he would come. A text would probably have been worth doing as well.

Delivery Communication Comments

I missed phone call (my fault) from driver when he was 2h away. A text would probably have been better actually. Communication with you at 16:45 on the day was v good and all sorted out no problem.

Missing Comments

I signed delivery form but I have not got a copy of the signed one.

Improvements

All went well really.
Citroen C3 Aircross Dave Thompson
28/05/2019
6 / 10

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Dave Thompson of Brighton, who had a new Misty Grey Citroen C3 Aircross Hatchback on 28/05/2019

Overall: 6 / 10

Cleanliness Comments

Rain stained, as if it had been left around for quite some time. Interior was fine though.

Dealer Service Comments

Difficult to say really, all they have done for me so far is deliver the car, you guys have done the rest.

Missing Comments

We couldn't find the aerial, after a tip from yourselves I found it the next day in the door compartment.

Improvements

It would have been nice to have a go through with the controls and info system but I felt that the delivery guy wasn't too keen or that knowledgeable about it, and he did have someone picking him up and had to keep a look out for him.
Honda Jazz Lou Notman
29/05/2019
10 / 10

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Lou Notman of Leeds, who had a new Red Honda Jazz Hatchback on 29/05/2019

Overall: 10 / 10

Missing Comments

Car mats - not sure if was supposed to include though!

Improvements

Nothing - arrived promptly on morning with no issues
Citroen Space Tourer Estate (2018-19) Nath Thomas
28/05/2019
6 / 10

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Nath Thomas of Aspley Guise, who had a new Platinum grey Citroen Space Tourer Estate on 28/05/2019

Overall: 6 / 10

Delivery Person Comments

Didn't really speak Englsih, questioned a scratch I found and said it wasn't a scratch. It actually was as you could feel the scratch with your nail.

Delivery Punctuality Comments

I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)

Overall Punctuality Comments

I didn't receive a phone call prior.to delivery however he did have the wrong phone number. (Old number from previous records so may have been my fault not to update)

Damage Comments

Small scratch, however this was noted on the paper work
Volkswagen Golf Tara Webb
28/05/2019
10 / 10

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Tara Webb of Egham, Surrey, who had a new Turmeric yellow VW Golf Hatchback on 28/05/2019

Overall: 10 / 10

Mini Clubman Estate
21/05/2019
8 / 10

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of , who had a new Emerald grey Mini Clubman Estate (2015 on) on 21/05/2019

Overall: 8 / 10

Mercedes A Class Alan Brown
28/05/2019
8 / 10

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Alan Brown of Blyth, who had a new Polar white Mercedes A Class Hatchback on 28/05/2019

Overall: 8 / 10

Cleanliness Comments

Arrived in the rain so not too clean outside,British weather grrr!

Damage Comments

Arrived in the rain so cannot tell yet

Dealer Service Comments

First delivery date and very specific delivery time was ignored. And they decided to try and deliver anyway.wasted a 1/2 days holiday and wouldn't accommodate a bank holiday Monday .most show rooms are open so massive fail there!

Missing Comments

Full tank of fuel.

Improvements

Delivered in a timescale suitable to a working persons busy schedule
Volvo XC60 Estate
24/05/2019
10 / 10

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of , who had a new Fusion Red Volvo XC60 Diesel Estate (2017 on) on 24/05/2019

Overall: 10 / 10

Delivery Person Comments

St was very chirpy. He delivered my other car 12 months ago. He set up my phone and was very pleasant throughout. I didn't get too close so cannot comment on his body odour or eau du cologne

Delivery Punctuality Comments

Arrived when expected

Overall Punctuality Comments

Arrived when expected

Cleanliness Comments

spotless considering he had driven from Exeter

Overall Comments

Delivery was when expected. The driver Stu, telephoned ahead

Improvements

Nothing, it was perfect
Peugeot 3008 Estate Mandy Monksfield
24/05/2019
8 / 10

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Mandy Monksfield of Stanford Le Hope, who had a new Amazonite Grey Peugeot 3008 Estate on 24/05/2019

Overall: 8 / 10

Damage Comments

Am certain the wasn't but the car was too dirty to visualise properly

Overall Comments

No issues with the timing or the delivery guy. The car was delivered dirty/dusty.

Improvements

Made sure car was clean.
Skoda Kodiaq Estate Joe Nunes
23/05/2019
4 / 10

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Joe Nunes of , who had a new Energy Blue Skoda Kodiaq Diesel Estate (2017 on) on 23/05/2019

Overall: 4 / 10

Delivery Person Comments

He was friendly and was good to deal with.

Delivery Punctuality Comments

Yes on the day the delivery was on time.

Overall Punctuality Comments

Yes on the day the delivery was on time.

Cleanliness Comments

The car was driven to my home address, so although clean it wasnt perfect for a brand new car and had insect Mark's (which the driver did clean) and the alloys had break dust Mark's on them.

Dealer Service Comments

The whole experience was poor, a really poor start to a new relationship.

Overall Comments

The delivery was cancelled initially and was rescheduled, the planning was poor.

Delivery Communication Comments

Communication with you was fine but I had to called bca to be told the car wasnt being delivered, which should have been the other way round as they had my number.

Improvements

You could have done nothing as it wasnt in your hands. But the dealer could do it all a lot better with the customer in mind.
BMW 3 Series Touring Estate Paul Cox
23/05/2019
8 / 10

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Paul Cox of Wootton, who had a new Glacier Silver BMW 3 Series Touring old on 23/05/2019

Overall: 8 / 10

Delivery Person Comments

really professional and smelled like fresh cut flowers ;-)

Delivery Punctuality Comments

phoned the day before to arrange a time and it arrived 2minutes after... very good!

Overall Punctuality Comments

phoned the day before to arrange a time and it arrived 2minutes after... very good!

Cleanliness Comments

apart from some water marks the car was immaculate

Overall Comments

Delivery man was really good very professional

Improvements

Delivery was really good.... left a great last impression.
Mercedes E Class Natalie Jacobs
23/05/2019
8 / 10

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Natalie Jacobs of Stanmore, who had a new Selenite Grey Mercedes E Class Cabriolet on 23/05/2019

Overall: 8 / 10

Missing Comments

only thing was no copy of delivery form I signed

Improvements

didn't realise they could have put the personal plate on for me, will do this next time.
Skoda Karoq Estate Bryan Carter
21/05/2019
8 / 10

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Bryan Carter of Ashurst, who had a new Non metallic - Energy blue Skoda Karoq Diesel Estate (2017 on) on 21/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea

Overall Punctuality Comments

Car arrived at 1430 , didn’t receive any estimate of delivery time until a hour before , perhaps a call in the morning to say we are 4 hours away and just leaving would have been a good idea

Delivery Communication Comments

See above re delivery time , not a Ling problem a dealer one

Improvements

See communications
Volvo S90 Saloon J Sakirov
20/05/2019
8 / 10

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J Sakirov of Poynton, who had a new Black Volvo S90 Saloon on 20/05/2019

Overall: 8 / 10

Dealer Service Comments

The delivery date was changed lots of times and delayed by more than 3 months from the original quote.
Land Rover Discovery Sport Station Wagon Jay Price
21/05/2019
10 / 10

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Jay Price of Wirral, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 21/05/2019

Overall: 10 / 10

Volkswagen Golf Duncan MacQuarrie
20/05/2019
10 / 10

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Duncan MacQuarrie of Edinburgh, who had a new Tornado Red VW Golf Hatchback on 20/05/2019

Overall: 10 / 10

Delivery Person Comments

The delivery driver was polite, professional and friendly - can't fault him at all.

Delivery Punctuality Comments

Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.

Overall Punctuality Comments

Yes, in fact I spoke to the delivery driver the day before arrival and we agreed to set it up for 8am, and he was sitting outside at 7.30am.

Cleanliness Comments

It had just been through the jet wash, it was immaculate.

Overall Comments

Everything went very smoothly!

Improvements

It would be useful to know the reg plate for the purposes of arranging insurance (I know it's not available until very late), but in fairness, I could have just asked the delivery driver that when he called me the day before (he would presumably have been able to tell me, since he was preparing to drive the car up). Maybe prompt the drivers to mention this when they call? That's a minor point though, I am very happy with the whole experience.
DS DS3 Louise Bell
20/05/2019
8 / 10

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Louise Bell of London, who had a new White DS DS3 Hatchback on 20/05/2019

Overall: 8 / 10

Cleanliness Comments

The car has birds muck on the passenger window and had not been cleaned either inside or out after being sat in a compound for a long time which is disappointing!!

Dealer Service Comments

have not had any contact with the dealer yet

Overall Comments

very quick and I received a courtesy call 1 hr before delivery
Nissan Qashqai Helen HIGHLAND
17/05/2019
8 / 10

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Helen HIGHLAND of ST. AUSTELL, who had a new Black Nissan Qashqai Hatchback on 17/05/2019

Overall: 8 / 10

Audi TT Convertible Dave Marley
17/05/2019
8 / 10

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Dave Marley of , who had a new Pulse Orange Audi TT Roadster on 17/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

told AM and did not come till 4pm. Not end of the world....

Overall Punctuality Comments

told AM and did not come till 4pm. Not end of the world....

Improvements

nothing, while experience as usual is great, am a returning customer and will continue to be !!!
Skoda Octavia Estate Ugwu Lally
10/05/2019
8 / 10

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Ugwu Lally of Raunds, who had a new Energy Blue Skoda Octavia Estate on 10/05/2019

Overall: 8 / 10

Volkswagen Golf Matt Andrews
16/05/2019
10 / 10

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Matt Andrews of Grimsby, who had a new Atlantic blue VW Golf Diesel Hatchback (2017 on) on 16/05/2019

Overall: 10 / 10

Skoda Octavia J J
13/05/2019
8 / 10

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J J of Renfrew, who had a new Energy Blue Skoda Octavia Hatchback on 13/05/2019

Overall: 8 / 10

Fiat 500 Cheryl Herrick
13/05/2019
8 / 10

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Cheryl Herrick of Ilminster, who had a new Tech house grey Fiat 500 Hatchback on 13/05/2019

Overall: 8 / 10

Citroen C3 Aircross Nikki Walker
09/05/2019
8 / 10

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Nikki Walker of Norwich, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 09/05/2019

Overall: 8 / 10

Missing Comments

Never done this before, so not sure if anything was missing x
Volvo XC90 Estate Harry Kim
13/05/2019
10 / 10

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Harry Kim of Leatherhead, who had a new Ice White Volvo XC90 Estate on 13/05/2019

Overall: 10 / 10

Delivery Person Comments

Rod who delivered the vehicle was very helpful and easy to get on with. Great guy.

Delivery Punctuality Comments

Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process. Wonderful service.

Overall Punctuality Comments

Delivery was delayed a little, however Rod kept me informed of the situation throughout the delivery process. Wonderful service.

Overall Comments

The whole delivery process was swift and efficient
Honda Jazz Rohan Charitra
13/05/2019
6 / 10

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Rohan Charitra of Berkshire , who had a new Red Honda Jazz Hatchback on 13/05/2019

Overall: 6 / 10

Delivery Person Comments

Cameron was a nice chap as mentioned above. Friendly guy, chilled, nice person, top marks

Delivery Punctuality Comments

On time - i received a phone call about half hour beforehand and car arrived on time

Overall Punctuality Comments

On time - i received a phone call about half hour beforehand and car arrived on time

Cleanliness Comments

As detailed above. Clean inside, but covered in bird poop outside. As soon as I had sorted the insurance I took it up the road to the local car wash, I should have taken pictures it was in a truly disgusting state. Cameron did apologise, but that's meaningless - i didnt want an apology, i wanted a clean car!

Dealer Service Comments

Good Cameron, Bad Dealer

Overall Comments

Firstly, the delivery driver was very good. Cameron was a very nice chap who explained things to me well and took me through the paperwork. Top marks to Cameron. The car however was VERY poorly presented - it was covered in bird poop, which is not acceptable - the dealership clearly coudn't give a damn about how that part of the delivery experience would impact what I think of them. The car itself was clean inside however, but first impressions and all that ...

Delivery Communication Comments

Would have been nice to have more notice of car reg and £value to give me more time to shop around for insurance quotes

Improvements

Clean the car properly
Volkswagen Golf Gav Pearce
10/05/2019
8 / 10

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Gav Pearce of Maidenhead, who had a new Indium Grey Metallic VW Golf Hatchback on 10/05/2019

Overall: 8 / 10

Delivery Person Comments

N/A - Self collected.

Delivery Punctuality Comments

N/A - Self collected.

Overall Punctuality Comments

N/A - Self collected.

Cleanliness Comments

Car was clean when collected

Overall Comments

N/A - Self collected.

Improvements

N/A - Self collected.
Volkswagen Tiguan Estate
07/05/2019
4 / 10

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of , who had a new White VW Tiguan Diesel Estate (2016 on) on 07/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

Had to wait over an hour for them to correct the number plate issue

Overall Punctuality Comments

Had to wait over an hour for them to correct the number plate issue

Dealer Service Comments

Swansway admitted the car was ready on Friday..

Overall Comments

The car had the wrong registration plate on it

Missing Comments

My free bottle of champagne and the keys to the standby tesla..

Improvements

Handover on the day I wanted.. Sack the idiot who cannot spell making number plates, or maybe just make them print the number plate in a bigger size on the sheet of paper they work from (I saw the sheet and the print size was stupidly small for such a vital detail).
Skoda Karoq Estate Dawn Hand
10/05/2019
10 / 10

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Dawn Hand of Crewe, who had a new Energy Blue Skoda Karoq Diesel Estate (2017 on) on 10/05/2019

Overall: 10 / 10

Overall Comments

Everything as expected
DS DS3 Hannah Williams
07/05/2019
8 / 10

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Hannah Williams of Eye, who had a new Polar White DS DS3 Hatchback on 07/05/2019

Overall: 8 / 10

Delivery Person Comments

The delivery person was very pleasant but didn't really explain the delivery form or what the car had/didn't have. As it was my first time getting a car this way, it would've been helpful if he had explained the process and form. He just gave me the form and that was it, didn't even hand me the keys and I had to ask where they were!

Missing Comments

No car mats

Improvements

Delivery person could've have explained the form and process better.
Volvo S90 Saloon Rob Cofie
10/05/2019
8 / 10

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Rob Cofie of London, who had a new Onyx Black Volvo S90 Diesel Saloon (2016 on) on 10/05/2019

Overall: 8 / 10

Cleanliness Comments

Driver offered to and took car to car wash to clean outside of car so as to allow proper inspection

Dealer Service Comments

outside cleanliness of car

Improvements

make sure car is spotlessly clean before delivery and customer inspection
Kia Stinger Neill Brookman
09/05/2019
6 / 10

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Neill Brookman of Basingstoke, who had a new Black Kia Stinger Gran Turismo on 09/05/2019

Overall: 6 / 10

Cleanliness Comments

The car was very dirty, still has lots of plastic protective covers inside and out so hadn't been inspected properly. I had to spend a couple of hours removing the covers, pulling out bits of string and cleaning the outside

Dealer Service Comments

Cleanliness and preparation of the car

Improvements

Cleaned it before delivery!
Skoda Karoq Estate Jamie Buttrick
10/05/2019
8 / 10

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Jamie Buttrick of Newcastle upon Tyne, who had a new Energy Blue Skoda Karoq Estate on 10/05/2019

Overall: 8 / 10

Delivery Punctuality Comments

delivered at exactly the time stated in phone call night before

Overall Punctuality Comments

delivered at exactly the time stated in phone call night before

Cleanliness Comments

Some car mats would have been nice!
Citroen C3 Aircross Aaron Archer
07/05/2019
4 / 10

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Aaron Archer of Jarrow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 07/05/2019

Overall: 4 / 10

Delivery Punctuality Comments

1.3 hours later then he informed me

Overall Punctuality Comments

1.3 hours later then he informed me

Overall Comments

The guy arrived an hour and a half later then the time he stated and then when I said I needed to go pick my kids up from school and take them to Newcastle, he wanted to get in the car with me and my kids and be driven to Middlesbrough or Sunderland!

Delivery Communication Comments

I was told from you that it was coming Tuesday. Then I get a call the Friday before saying it on it's way. Then I change my car insurance over for £45. Then you tell me they cancelled delivery

Improvements

Think my comments will inform you what can be done better
Ford Focus Estate Jon Wilkes
10/05/2019
6 / 10

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Jon Wilkes of Loughborough, who had a new Chrome Blue Ford Focus Estate on 10/05/2019

Overall: 6 / 10

Improvements

I acknowledge that the car had been driven 168 miles to get to me and we have no control of the weather. There are many places near to where I live where the car could of been cleaned. You have seen the photographs that I took upon delivery. I have just paid £40 to have the car fully valeted and polished. It now looks like it should of done when I recieved it!
Kia Sorento Station Wagon
10/05/2019
8 / 10

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of , who had a new Steel Grey Kia Sorento Diesel Station Wagon on 10/05/2019

Overall: 8 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Good, although car was dirty outside due to the weather, not sure what you can do about this

Damage Comments

Back seats have creases in not sure why

Overall Comments

Very good
Seat Leon Estate James Maclean
10/05/2019
10 / 10

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James Maclean of Manchester, who had a new Black Seat Leon Diesel Sport Tourer (2016 on) on 10/05/2019

Overall: 10 / 10

Missing Comments

Service manual not present but not sure if it has one
Volkswagen Tiguan Allspace Estate Billy Erwin
10/05/2019
8 / 10

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Billy Erwin of Goole, who had a new Platinum Grey VW Tiguan Allspace Diesel Estate (2018 on) on 10/05/2019

Overall: 8 / 10

Missing Comments

Warranty book but not sure I should have one. I’ve got the handbook and the guides for the infotainment.

Improvements

It was all very good
Mini Convertible Will Spencer
09/05/2019
8 / 10

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Will Spencer of Bristol, who had a new White Mini Convertible (2016 on) on 09/05/2019

Overall: 8 / 10

Improvements

Explained the car features a bit like how to start it!!
Skoda Kodiaq Estate Paul Mcglinchey
07/05/2019
10 / 10

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Paul Mcglinchey of Derby, who had a new Emerald Green Skoda Kodiaq Estate on 07/05/2019

Overall: 10 / 10

Honda Jazz Ben Watson
26/04/2019
8 / 10

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Ben Watson of Northumberland, who had a new Orange Honda Jazz Hatchback on 26/04/2019

Overall: 8 / 10

Mini Convertible Cazzie Williams
02/05/2019
10 / 10

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Cazzie Williams of Harrogate, who had a new Melting Silver Mini Convertible (2016 on) on 02/05/2019

Overall: 10 / 10

Volkswagen Tiguan Allspace Estate Russell Smith
03/05/2019
8 / 10

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Russell Smith of Fareham, who had a new Metallic VW Tiguan Allspace Estate on 03/05/2019

Overall: 8 / 10

Cleanliness Comments

Outside of car was a bit dirty from delivery journey. Driver did apologise for this and said he'd tried to find a jet wash, but what with it being delivered at 0715, he couldn't find any that were open.

Overall Comments

Delivery agent rung the night before with an ETA for the next morning. He arrived when he said he would.

Missing Comments

I don't believe VW's come with a service record book any more. Regarding warranty book, the handbook says "details of warranty conditions and the warranty period can be found in your sales contract. I obviously don't have a sales contract. Maybe warranty conditions are in the lease contract?

Improvements

Nothing
Skoda Octavia Estate Hugh Potter
02/05/2019
10 / 10

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Hugh Potter of Newcastle, who had a new Energy Blue Skoda Octavia Estate on 02/05/2019

Overall: 10 / 10

Delivery Person Comments

Kyle was great - contacted me the day before to check best delivery time and again, 30 minutes before arrival.

Delivery Punctuality Comments

Excellent - 7:20am

Overall Punctuality Comments

Excellent - 7:20am

Missing Comments

No floor mats but apparently that is normal after checking with you.

Improvements

Nothing - was great.
Land Rover RR Velar Estate
03/05/2019
8 / 10

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of , who had a new Santorini Black Land Rover Range Rover Velar on 03/05/2019

Overall: 8 / 10

Cleanliness Comments

Was dirty outside. Driver explained that it came off the transporter like that. He did say he would take it to a car wash for me but his lorry couldn’t be left where he parked
Seat Arona Becky Mason
02/05/2019
10 / 10

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Becky Mason of Warrington, who had a new Nevada White Seat Arona Diesel Hatchback (2017 on) on 02/05/2019

Overall: 10 / 10

Ford Kuga Estate Andrew Putman
30/04/2019
8 / 10

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Andrew Putman of Torrance , who had a new White Ford Kuga Diesel Estate (2016 on) on 30/04/2019

Overall: 8 / 10

Improvements

Nothing
Audi A4 Saloon Kenny Walker
15/04/2019
8 / 10

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Kenny Walker of Dundee, who had a new Ibis white Audi A4 Saloon on 15/04/2019

Overall: 8 / 10

Fiat 500 Mandy Monksfield
30/04/2019
8 / 10

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Mandy Monksfield of Stanford Le Hope, who had a new Epic Blue Fiat 500 Hatchback on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

The man was so nice and patient while my dad and I done our checks as he showed us around the car

Cleanliness Comments

The car was a little dirty on the outside which I totally understand as we do live in UK but the inside had a bit of dirt on the steering wheel and floor in drivers side but managed to clean it off

Overall Comments

The man was very nice and let me do all my checks before going over everything with me

Delivery Communication Comments

Always updates me on the process and when I asked questions I had replies soon after

Improvements

I think everything was done perfectly as I had the car at 12 and was able to start using my new car that day
Volvo V40 Colin King
29/04/2019
6 / 10

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Colin King of Ashford, who had a new Osmium Grey Volvo V40 Hatchback on 29/04/2019

Overall: 6 / 10

Delivery Person Comments

He was a nice guy

Delivery Punctuality Comments

A couple of hours late

Overall Punctuality Comments

A couple of hours late

Cleanliness Comments

Very nice and clean

Damage Comments

No visible damage to the car

Overall Comments

Very little information about the car, it was a couple of hours late but the driver did phone and let me know.

Improvements

The delivery driver could have had more information regarding the car
Honda Jazz Colin Kempton
30/04/2019
8 / 10

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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

Very good and helpful schedu

Delivery Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Overall Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Cleanliness Comments

Very good

Damage Comments

Ok small problem with front number plate

Overall Comments

Very good
Honda Jazz Colin Kempton
30/04/2019
8 / 10

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Colin Kempton of Benson, who had a new Brilliant Sporty Blue Honda Jazz Hatchback on 30/04/2019

Overall: 8 / 10

Delivery Person Comments

Very good and helpful schedu

Delivery Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Overall Punctuality Comments

Scheduled 11am. Arrived 11.10. Okver

Cleanliness Comments

Very good

Damage Comments

Ok small problem with front number plate

Overall Comments

Very good
Land Rover Discovery Sport Station Wagon David Owen
30/04/2019
8 / 10

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David Owen of Hebburn, who had a new Black Land Rover Discovery Sport Diesel Sw (2015 on) on 30/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

Got a phone call from driver telling me when he would arrive.....arrived on time

Overall Punctuality Comments

Got a phone call from driver telling me when he would arrive.....arrived on time

Cleanliness Comments

Driver said he had to wash the vehicle, when he collected it.

Missing Comments

No car mats ?
Volkswagen Tiguan Allspace Estate Patrick Mcdonnell
24/04/2019
8 / 10

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Patrick Mcdonnell of Herne Bay, who had a new BLACK VW Tiguan Allspace Estate on 24/04/2019

Overall: 8 / 10

Cleanliness Comments

Paul was excellent

Improvements

less miles on the clock
Skoda Karoq Estate Kimbo Fagan
24/04/2019
10 / 10

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Kimbo Fagan of WESTBURY, who had a new Petrol Blue Skoda Karoq Diesel Estate (2017 on) on 24/04/2019

Overall: 10 / 10

Improvements

Nothing. Like clockwork.
Citroen C3 Aircross Peter Roberts
01/04/2019
8 / 10

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Peter Roberts of Lochgilphead, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 01/04/2019

Overall: 8 / 10

Nissan Juke Pip Hoyes
24/04/2019
8 / 10

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Pip Hoyes of Bolton, who had a new Ink Blue Nissan Juke Hatchback on 24/04/2019

Overall: 8 / 10

Improvements

It would have helped to have the name of the dealer in advance so I could have advised them that an emergency would preclude me from taking delivery in person, but my son would be at home, ready for the new car. Ultimately I had to dash home in the middle of an emergency meeting regarding my severely disabled son, to take delivery, which made life a bit difficult to say the least!
Mercedes GLC Estate Nas Tayab
24/04/2019
10 / 10

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Nas Tayab of Enfield, who had a new Selenite Grey Mercedes GLC Estate Special Edition (2018 on) on 24/04/2019

Overall: 10 / 10

Delivery Person Comments

As stated above Ron was lovely and very pleasant.

Delivery Punctuality Comments

Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word

Overall Punctuality Comments

Ron kept me informed of his ETA at every stage and did what he said he was going to do so very honest and reliable true to his word

Cleanliness Comments

Clean as could be expected considering it was a long drive down to Enfield

Damage Comments

None at all

Dealer Service Comments

No issues

Overall Comments

The delivery went very smoothly. Ron was a lovely gentleman that explained things perfectly.

Delivery Communication Comments

Absolutely wonderful very responsiveness and clear emails nothing I couldn't understand and used plain simple english

Improvements

No comments
Nissan Juke Lisa Carson
23/04/2019
8 / 10

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Lisa Carson of Gateshead, who had a new Gun metal Nissan Juke Hatchback on 23/04/2019

Overall: 8 / 10

Ford Kuga Estate Peter Mather
23/04/2019
8 / 10

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Peter Mather of , who had a new Frozen White Ford Kuga Estate on 23/04/2019

Overall: 8 / 10

Improvements

The screw was loose on the number plate but this wasn’t a problem as was easily fixed
BMW 4 Series Gran Coupe Andrew Milner
18/04/2019
10 / 10

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Andrew Milner of Cawthorne, who had a new Black Sapphire BMW 4 Series Gran Coupe on 18/04/2019

Overall: 10 / 10

Overall Comments

Service from the delivery persons was excellent. Very professional and courteous
Volkswagen Touran Estate Robin Rogers
16/04/2019
8 / 10

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Robin Rogers of Oxford, who had a new Urano Grey VW Touran Diesel Estate (2015 on) on 16/04/2019

Overall: 8 / 10

Overall Comments

Could have been cleaner inside - timing and call en route as promised which was great

Missing Comments

Warranty and log book apparently 'on line'
Volvo S90 Saloon Brian Peach
18/04/2019
10 / 10

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Brian Peach of Nottingham , who had a new Bursting Blue Volvo S90 Saloon on 18/04/2019

Overall: 10 / 10

Delivery Communication Comments

call a few days before delivery to confirm time.

Improvements

All very smooth once the final day was confirmed.
Nissan Juke Vicky Wray
11/04/2019
8 / 10

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Vicky Wray of Blyth, who had a new Flame Red Nissan Juke Hatchback on 11/04/2019

Overall: 8 / 10

Missing Comments

Mats
Peugeot 3008 Estate Denny Akhtar
17/04/2019
6 / 10

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Denny Akhtar of Blackburn, who had a new Ultimate Red Peugeot 3008 Diesel Estate (2016 on) on 17/04/2019

Overall: 6 / 10

Delivery Person Comments

No issues, driver rang me in morning and gave me time etc. Overall polite and appropriate when communicating.

Delivery Punctuality Comments

Yes arrived on day expected and more importantly on time.

Overall Punctuality Comments

Yes arrived on day expected and more importantly on time.

Cleanliness Comments

Car was dirty. Inside was clean and spotless but bodywork was dirty. First place I drove it too was fuel station then car wash.

Damage Comments

I was worries about the dirt on the car but once cleaned I could not see any damage anywhere.

Overall Comments

The car was dirty, even the delivery driver said it’s ready for a wash! Not something you would expect when buying a brand new car. Secondly the fuel light was on. I know diesel is not cheap but at least stick a tenner in it. My first drive was to a petrol station followed by a car wash!

Missing Comments

Completed delivery form?

Improvements

Brand new car should be delivered nice and clean and a bit of fuel.
Seat Leon Rob Kirkpatrick
15/04/2019
8 / 10

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Rob Kirkpatrick of North Shields, who had a new Desire Red Seat Leon Hatchback on 15/04/2019

Overall: 8 / 10

Delivery Person Comments

Delivery driver was spot on.

Delivery Punctuality Comments

The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.

Overall Punctuality Comments

The driver gave me a good estimate of his ETA and considering the distance he did well to meet it.

Cleanliness Comments

:)

Damage Comments

Car looks great. Not car related and this is the minorest of niggles but the stitching is slightly frayed on the cover that the handbook comes in. I just mention it in case others had similar experience.

Dealer Service Comments

The mix up on the registration date and the possible SD card/satnav makes me shy of saying very good.

Overall Comments

If I could change one thing it would've been being notified in the morning when to expect it. I didn't mind the evening delivery at all but it wasn't until 1350 before I knew. In the delivery drivers defence he said that he didnt get to know what his next delivery was until he completed the previous one.

Delivery Communication Comments

As mentioned above if I could've had a call a bit earlier in the day with the ETA that would've been helpful. Ling side of service was faultless, as ever.

Missing Comments

Possibly an SD card for the Satnav. I'm still trying to work out/ascertain if it should have one or if I'm doing something wrong with the satnav. Running through the setup wizard, I can't set my home address manually or use the 'current location' option.

Improvements

As comments above for the dealer side. On the Lingscars side it was the impeccable service I've come to expect and it's a pleasure to be a customer of.
Ford Kuga Estate Chris Bryson
16/04/2019
10 / 10

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Chris Bryson of Paisley, who had a new White Ford Kuga Estate on 16/04/2019

Overall: 10 / 10

Delivery Person Comments

Steve was very friendly and didn't give off any strange smells or leave any smells in the car. He was very well presented too - I wouldn't have bothered if he was in a tracksuit but clear that he wanted to look good.

Delivery Punctuality Comments

Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!

Overall Punctuality Comments

Steve called with an ETA of 11AM which was bang on. He should mentor the drivers at Rainbow Garden!

Cleanliness Comments

The car had driven 282 miles but was surprisingly clean, especially being white. Inside the plastic film protectors were still on the displays and trims. Steve put the drivers mat in the passenger footwell and used a paper alternative to keep the original clean - nice touch.

Damage Comments

Not a single mark on it.

Dealer Service Comments

I've never spoken with them, but they've supplied exactly what we ordered - can't argue with that.

Overall Comments

Overall very satisfied, I'd be happy to have the very same experience each time going forward.

Delivery Communication Comments

Communication with you through Lingo and the call ahead by the driver was perfect.

Missing Comments

Nothing I expected to be missing. No delivery form, it was acknowledged and signed for on his mobile phone.

Improvements

Nothing, it's perfect.
Hyundai Tucson Estate Sean Moore
16/04/2019
10 / 10

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Sean Moore of Hampshire, who had a new Champion Blue Hyundai Tucson Estate on 16/04/2019

Overall: 10 / 10

Delivery Punctuality Comments

Arrived at 08:30

Overall Punctuality Comments

Arrived at 08:30

Overall Comments

Fast and efficient delivery
Kia Stinger Dave PATERSON
15/04/2019
8 / 10

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Dave PATERSON of Westcliff-On-Sea, who had a new Red Kia Stinger Diesel Gran Turismo (2018 on) on 15/04/2019

Overall: 8 / 10

Delivery Person Comments

Nick Watts of Gemini Drivers. Very pleasant, complimented the drive. Had issue with wrong interior and waited 45 mins whilst trying to sort out the problem. Was quite happy to leave me with the car without signing his iPad app thingy

Delivery Punctuality Comments

Right on time

Overall Punctuality Comments

Right on time

Cleanliness Comments

Quick jetwash in the morning before delivery, he would have gotten it properly cleaned but nowhere open at that time. Bit dusty inside but alright

Damage Comments

None

Dealer Service Comments

Still TBC awaiting comp claim for wrong interior...

Overall Comments

Driver called me on the sunday night and was on time on the monday, between 0800-0900. He tried to clean the car but could only find a local jetwash so a bit of bird poo on it..

Delivery Communication Comments

All good here

Missing Comments

CAR MATS!

Improvements

Other than the above, better cleaned car and correct interior, mats, all out of your control, delivery experience was good
Alfa Romeo Giulietta Chris Johnson
10/04/2019
8 / 10

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Chris Johnson of Reading, who had a new Alfa Red Alfa Romeo Giulietta Hatchback on 10/04/2019

Overall: 8 / 10

Delivery Person Comments

As far as I know - I wasn't actually there!

Improvements

Nothing - it was excellent
Seat Arona Graham Gilchrist
10/04/2019
8 / 10

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Graham Gilchrist of Kingstone Bagpuize, who had a new Urban Silver Seat Arona Diesel Hatchback (2017 on) on 10/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.

Overall Punctuality Comments

Delivery driver rang when they were leaving. We had a rough idea but obviously it is traffic dependent.

Damage Comments

Slight dent/chip on the bonnet, but delivery driver was aware of this as it happened during loading.
Nissan Qashqai Rich Jevon
12/04/2019
8 / 10

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Rich Jevon of Rugeley, who had a new Pearl Black Nissan Qashqai Hatchback on 12/04/2019

Overall: 8 / 10

Delivery Person Comments

I felt very rushed, but individual was knowledgeable

Overall Comments

I felt very rushed.

Delivery Communication Comments

Did not call beforehand

Missing Comments

Floor Mats

Improvements

Spend a little more time with the customer and not rush the delivery process
Peugeot 3008 Estate Steve Bambridge
12/04/2019
8 / 10

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Steve Bambridge of Basingstoke, who had a new Magnetic Blue. Peugeot 3008 Diesel Estate (2016 on) on 12/04/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy

Delivery Punctuality Comments

No call made as requested 1hr prior to delivery

Overall Punctuality Comments

No call made as requested 1hr prior to delivery

Cleanliness Comments

Inside v good Outside a little dirty

Overall Comments

1 week delay

Missing Comments

Manual and log book. Note saying run out of books??

Improvements

Clean car with logbook and manual
Mazda 6 Estate Nik Kerry
10/04/2019
10 / 10

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Nik Kerry of Ringwood, who had a new Deep crystal Blue Mazda 6 Tourer on 10/04/2019

Overall: 10 / 10

Delivery Punctuality Comments

Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.

Overall Punctuality Comments

Had to enquire about the time day before. He telephone an hr in advance on day to confirm which was helpful.

Improvements

He got me to sign before inspecting bodywork. I had to say I was going to inspect bodywork before he left. Thorough demo of interior provided.
Skoda Octavia Sam Hutchinson
10/04/2019
8 / 10

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Sam Hutchinson of Skipton, who had a new Energy blue Skoda Octavia Hatchback on 10/04/2019

Overall: 8 / 10

Dealer Service Comments

Dealer stickers on paintwork were really ugly and not well attached. I've removed them.
Volkswagen Touran Estate PC Cumberworth
05/04/2019
8 / 10

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PC Cumberworth of Bradford, who had a new White VW Touran Diesel Estate (2015 on) on 05/04/2019

Overall: 8 / 10

Delivery Person Comments

Simon the delivery driver was extremely nice and a pleasure to deal with

Delivery Punctuality Comments

was updated when he was running slightly behind time but was within the hour of his estimate

Overall Punctuality Comments

was updated when he was running slightly behind time but was within the hour of his estimate

Cleanliness Comments

because it had been driven for 200 miles from the dealer even though Simon had taken it to a car wash before reaching me it wasn't 100% showroom prepared. With it being winter the drivers carpets had foot prints on and with the car being white the inner sills had dirty marks all round where the cars wash didn't clean. Had it been a car that i had paid for i would have been very disappointed.

Damage Comments

small stone chip to nearside headlight with being driven to my home

Dealer Service Comments

as previously method low score due to cleanliness of car, how it was delivered i.e. driven 200 miles and no real familiarization process going over all the features of the car. We still have one button on the control panel that is always highlighted off but don't know what it does even after reading the hand book

Overall Comments

contacted 24 hours before delivery by the delivery driver and gave me an estimated time. Contacted again on the morning of delivery with an update so was kept informed throughout the process

Missing Comments

although i haven't noticed anything missing because the driver was not fully familiar with the car we had very little instructions and familiarization of the vehicle we are not sure if everything is there

Improvements

deliver the car on a trailer and spend more time going through with the customer all the features of the car
Mercedes A Class Kenny Robertson
04/04/2019
8 / 10

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Kenny Robertson of Dundee, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 04/04/2019

Overall: 8 / 10

Delivery Punctuality Comments

No slot given so waiting all morning and early afternoone

Overall Punctuality Comments

No slot given so waiting all morning and early afternoone

Cleanliness Comments

Bit dirty being on a trailer

Delivery Communication Comments

Kept in touch with what's happening all the way through

Improvements

Car could of been cleaner and earlier!
Citroen Space Tourer Estate (2018-19) Wardydog Robertson
03/04/2019
10 / 10

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Wardydog Robertson of CHEPSTOW, who had a new Platinum Grey Citroen Space Tourer Estate on 03/04/2019

Overall: 10 / 10

Delivery Person Comments

excellent and friendly

Delivery Punctuality Comments

perfect

Overall Punctuality Comments

perfect

Overall Comments

no complaints,delivery driver very friendly and early morning which was perfect

Improvements

nothing
Volvo V60 Estate Mark Mcphail Mcphail
02/04/2019
10 / 10

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Mark Mcphail Mcphail of Blairgowrie, who had a new Denim Blue Volvo V60 Diesel Sportswagon (2018 on) on 02/04/2019

Overall: 10 / 10

Improvements

None at all very happy . Full tank of fuel would have been nice lol
Ford Transit Custom 300 L1 Carl Stovell
02/04/2019
8 / 10

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Carl Stovell of York, who had a new Chrome Blue Ford Transit Custom 300 L1 Diesel Fwd (2017 on) on 02/04/2019

Overall: 8 / 10

Damage Comments

None which I have noticed anyway!

Dealer Service Comments

Don't really know other than delivery.

Delivery Communication Comments

I cycled in to work, checked my phone and had a message saying he would be there at 9, turned around and the van was pulling in. Perfect! :-)

Missing Comments

I'm not sure I got any delivery form. Will check glove box at lunch time. I just signed on his phone.

Improvements

Send the reminder to check condition etc the day before (although it is obvious).
Nissan Qashqai Ashley Russell
01/04/2019
10 / 10

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Ashley Russell of Harlow, who had a new Ink Blue Nissan Qashqai Hatchback on 01/04/2019

Overall: 10 / 10

Nissan Juke Wayne Parsons
02/04/2019
8 / 10

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Wayne Parsons of Bristol, who had a new Flame Red Nissan Juke Hatchback on 02/04/2019

Overall: 8 / 10

Delivery Person Comments

seemed in a hurry to get away

Delivery Punctuality Comments

phoned half hour before arriving as instructed

Overall Punctuality Comments

phoned half hour before arriving as instructed

Damage Comments

none that I could see. Raining heavily unable to mop. Did write this on delivery notes

Dealer Service Comments

mustn't grumble

Overall Comments

Returning customer, very good as always

Delivery Communication Comments

Always good. That's why I keep coming back to LINGsCARS.com

Improvements

set of car mats wouldn't go a miss
Citroen C3 Aircross Cas Smith
28/03/2019
8 / 10

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Cas Smith of Glasgow, who had a new Breathing Blue Citroen C3 Aircross Hatchback on 28/03/2019

Overall: 8 / 10

Delivery Person Comments

Polite, friendly and helpful.

Improvements

Nothing
Nissan Qashqai Kim Archibald
29/03/2019
6 / 10

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Kim Archibald of Gorebridge , who had a new Purple Nissan Qashqai Hatchback on 29/03/2019

Overall: 6 / 10

Delivery Person Comments

Very clean but could have been more helpful. Friendly but not as friendly as I would like spoke just the basic

Delivery Punctuality Comments

Yep arrived on time and also give me a phone call before hand

Overall Punctuality Comments

Yep arrived on time and also give me a phone call before hand

Cleanliness Comments

Yes it had been valet it but the body could have been a bit cleaner

Dealer Service Comments

Never had any dealing with them, they have just sent me via email my Documents

Overall Comments

I the car arrived when they said

Improvements

I think personally who ever is dropping it off could spend some time with you and the car And go through everything with you and give you time to ask questions
Ford Ranger (2015-19) Kirsty Filby
01/04/2019
8 / 10

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Kirsty Filby of Felmingham, who had a new Shadow Black Ford Ranger Diesel (2015 - 2019) on 01/04/2019

Overall: 8 / 10

Delivery Person Comments

The guy was very polite, professional and helpful

Delivery Punctuality Comments

Well spoken and kind

Overall Punctuality Comments

Well spoken and kind

Cleanliness Comments

A few minor overspray (Window cleaner marks) but for the weather it was very good

Damage Comments

No damage to the car, my only observation is the carpet in rear passenger footwell is not fitted very well on one side as its all wrinkled.

Overall Comments

Very good experience

Delivery Communication Comments

Excellent

Missing Comments

Cars toolkit is missing and noted by delivery driver

Improvements

Keep it up as it was perfect
Skoda Octavia Andy Fearon
29/03/2019
8 / 10

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Andy Fearon of Birmingham , who had a new Quartz Grey Skoda Octavia Hatchback on 29/03/2019

Overall: 8 / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Very Good

Overall Punctuality Comments

Very Good

Cleanliness Comments

Very Good

Overall Comments

Very Good

Delivery Communication Comments

Very Good

Missing Comments

Car Seat Mats

Improvements

Temp 5 day Car Insure should be as standard
Volvo XC40 Estate Scott Wright
01/04/2019
8 / 10

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Scott Wright of Norwich, who had a new Onyx Black Volvo XC40 Estate on 01/04/2019

Overall: 8 / 10

Cleanliness Comments

See comments below.

Damage Comments

The delivery guy decided to get the car washed at a hand car wash en route to our house. I didn’t notice until after he’d left that the people who’d washed it used a dirty cloth and left micro scratches and swirls across the entire paintwork. There are some particularly noticeable ones around one of the wheel arches and on a central pillar! Should’ve checked more carefully before signing! There were also water marks from it hadn’t been dried properly across the entire car. I wish he would have asked me if I wanted it cleaned! I would’ve done it myself with a clean cloth!
Seat Ibiza Richard Gatrell
02/04/2019
8 / 10

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Richard Gatrell of TADCASTER, who had a new Magnetic Grey Seat Ibiza Hatchback on 02/04/2019

Overall: 8 / 10

Cleanliness Comments

The car was clean on the inside but the driver did say he wasn't able to jetwash it as the garage didn't have that facility - not a problem & it was raining heavily on the day - driver was very friendly & helpful
Audi A6 Saloon Josh Kreft
29/03/2019
8 / 10

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Josh Kreft of WARRINGTON, who had a new Brilliant Black Audi A6 Diesel Saloon (2018 on) on 29/03/2019

Overall: 8 / 10

Delivery Person Comments

very polite and helpful

Delivery Punctuality Comments

slightly later than advised due to traffic (unavoidable)

Overall Punctuality Comments

slightly later than advised due to traffic (unavoidable)

Overall Comments

communication and updates brilliant

Delivery Communication Comments

initial sms and call from driver helpful

Improvements

Nothing other thank delivered vehicle on low loader rather than driving it from dealer
Ford Focus Mart Boulter
01/04/2019
8 / 10

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Mart Boulter of Ross On Wye, who had a new Chrome Blue Ford Focus Hatchback on 01/04/2019

Overall: 8 / 10

Delivery Person Comments

Helpful delivery driver

Delivery Punctuality Comments

Little later than expected (13:15) but no real problem.

Overall Punctuality Comments

Little later than expected (13:15) but no real problem.

Cleanliness Comments

Protective covering had been used on the seat and floor.

Dealer Service Comments

Difficult to comment as I had practically no contact with the supplying dealer other than at delivery. A phone call an hour prior to delivery would raise the score somewhat. (The company collecting the old car managed this with no problem.)

Overall Comments

Little later than expected (13:15) but all good, helpful delivery driver and over 50 miles worth petrol in the car.

Delivery Communication Comments

Very good communication from yourselves, but no communication at all from the dealer = Average
Audi Q2 Estate Wayne Taylor
30/03/2019
6 / 10

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Wayne Taylor of Luton, who had a new White Audi Q2 Estate on 30/03/2019

Overall: 6 / 10

Delivery Person Comments

Great delivery guy

Delivery Punctuality Comments

It was in the morning as agreed and did call before

Overall Punctuality Comments

It was in the morning as agreed and did call before

Cleanliness Comments

Clean and tidy

Overall Comments

Delivery was good but getting a date and time was very slow.

Improvements

Better communication before delivery and flexibility on delivery
Ford Kuga Estate Colin Bullock
22/03/2019
10 / 10

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Colin Bullock of Oban, who had a new Race red Ford Kuga Estate on 22/03/2019

Overall: 10 / 10

Volvo XC60 Estate Sello Aglamaz
29/03/2019
10 / 10

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Sello Aglamaz of Potters Bar, who had a new Onyx Black Volvo XC60 Estate on 29/03/2019

Overall: 10 / 10

Damage Comments

Minor abrasions in the paint work which can be easily fixed. I am resolving with the supplier.

Missing Comments

I only have a digital copy of the delivery form which I took on a scanning app on my phone.
Audi A3 Sportback Martin Hawkshaw
27/03/2019
6 / 10

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Martin Hawkshaw of IRVINE, who had a new Brilliant Black Audi A3 Sportback on 27/03/2019

Overall: 6 / 10

Delivery Person Comments

Muddy boots

Cleanliness Comments

Car really dirty covered in grease spots

Damage Comments

When washed it showed up fine scratches on paintwork

Improvements

We expect car to be slightly dusty from travelling but not filthy. Windows weren’t cleaned properly either.
Citroen C3 Aircross Roy Taylor
27/03/2019
10 / 10

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Roy Taylor of Blackburn, who had a new Breathing blue Citroen C3 Aircross Hatchback on 27/03/2019

Overall: 10 / 10

Skoda Kodiaq Estate Nikki Foley
29/03/2019
10 / 10

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Nikki Foley of High Wycombe, BUCKS, who had a new Quartz Grey Skoda Kodiaq Estate on 29/03/2019

Overall: 10 / 10

Delivery Person Comments

Very Good.

Delivery Punctuality Comments

Very Good.

Overall Punctuality Comments

Very Good.

Cleanliness Comments

Very Good.

Damage Comments

Appears ok other a couple of very minor noted marks.

Dealer Service Comments

So far....!!

Overall Comments

Very Good.

Missing Comments

I didn’t get a delivery form copy. Do I get stuff relating to the service and maintenance contract.

Improvements

All good.
Volkswagen Golf David Reeves
29/03/2019
8 / 10

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David Reeves of London, who had a new Indium Grey VW Golf Hatchback on 29/03/2019

Overall: 8 / 10

Damage Comments

Good experience

Dealer Service Comments

very good

Missing Comments

all good

Improvements

Call first thing in the morning to give exact ETA
BMW 3 Series Touring Estate
29/03/2019
8 / 10

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of , who had a new Mineral Grey BMW 3 Series Touring Special Edition (2017 on) on 29/03/2019

Overall: 8 / 10

Cleanliness Comments

Clean but can tell it was done in a hurry. Externally watermarks and spots all over.
BMW X3 Estate Niru Somasundar
27/03/2019
10 / 10

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Niru Somasundar of Slough, who had a new Glacier silver BMW X3 Diesel Estate (2017 on) on 27/03/2019

Overall: 10 / 10

Delivery Person Comments

He was very polite and professional.

Delivery Punctuality Comments

Timing was great!

Overall Punctuality Comments

Timing was great!

Cleanliness Comments

Clean and nice.

Damage Comments

All ok with the car.

Overall Comments

The process was easy, painless, communication was good.

Improvements

Everything was slick.
Land Rover Discovery Sport Station Wagon Katie Stevens
25/03/2019
8 / 10

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Katie Stevens of Kilbirnie, who had a new Santorini Black Land Rover Discovery Sport Diesel Sw (2015 on) on 25/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, chatty.

Cleanliness Comments

Surface dirt due to drive. They offered to wash it but there wasn’t a local place open that they could go to.

Overall Comments

Car delivered earlier than expected

Delivery Communication Comments

All the Lings team were amazing at keeping me updated on the progress. Oliver at the dealer was very efficient too.

Improvements

Nothing!
Mercedes A Class Paul Clarke
20/03/2019
6 / 10

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Paul Clarke of Middlesbrough, who had a new Cosmos Black Mercedes A Class Diesel Hatchback (2018 on) on 20/03/2019

Overall: 6 / 10

Damage Comments

front bumber had paint scraped off. the guy took a photo of it. Someone contacted me to arrange for mobile repair but haven't been back in touch

Improvements

delivered it without the scraped bumper
Mini Countryman Hatch Jez Seal
26/03/2019
10 / 10

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Jez Seal of Bingley, who had a new Lapisluxury Mini Countryman Diesel Hatchback (2017 on) on 26/03/2019

Overall: 10 / 10

Delivery Person Comments

very pleasant and helpful

Delivery Punctuality Comments

arrived around 06:45

Overall Punctuality Comments

arrived around 06:45

Cleanliness Comments

in good order

Overall Comments

nice delivery guy and came early.

Missing Comments

no copy paperwork covering the delivery. all taken away.

Improvements

nothing much
Jaguar XF Saloon Stephen Muir
22/03/2019
8 / 10

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Stephen Muir of Dumbarton, who had a new Fuji White Jaguar XF Saloon on 22/03/2019

Overall: 8 / 10

Cleanliness Comments

Interior was clean, exterior wasn't particularly clean. Delivery person said he had tried to stop nearby but couldn't find a car wash and it was raining very heavily.

Dealer Service Comments

Interior leather not as specified.
Volvo XC90 Estate Nick Wood
25/03/2019
10 / 10

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Nick Wood of Ilkley, who had a new Osmium Grey Volvo XC90 Estate on 25/03/2019

Overall: 10 / 10

Audi A5 Coupe David Wintle
25/03/2019
8 / 10

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David Wintle of Kent, who had a new Non metallic - Black Audi A5 Coupe on 25/03/2019

Overall: 8 / 10

Improvements

Trailer but it was not really a problem.
Kia Picanto Stephen Shaw
19/03/2019
10 / 10

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Stephen Shaw of Whitley Bay, who had a new Clear white Kia Picanto Hatchback on 19/03/2019

Overall: 10 / 10

Delivery Person Comments

He was sound. We had a good natter. He didn't rush me while I was checking over the car. He was friendly and polite.

Delivery Punctuality Comments

He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.

Overall Punctuality Comments

He was sat in reception waiting for me about 3 minutes after he had expected to arrive. Seeing as he came about 200 miles, I was impressed.

Cleanliness Comments

Literally brand new.

Overall Comments

My office isn't the easiest to find, and I was half expecting to have to go meet the delivery person somewhere else. Uber can never find us. I got a phone call with an expected delivery time, and then sure enough, a very polite chap was waiting for me with the car.

Improvements

Nowt. I didn't know what to expect. Like I say, I was surprised the fella could even find me!
Fiat 500 Adam Chantry
14/03/2019
10 / 10

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Adam Chantry of Gainbsorough, who had a new Tech House grey Fiat 500 Hatchback on 14/03/2019

Overall: 10 / 10

Volvo XC90 Estate Ben Anandarajah
21/03/2019
10 / 10

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Ben Anandarajah of London, who had a new Black Volvo XC90 Estate on 21/03/2019

Overall: 10 / 10

Delivery Person Comments

Fantastic - Alan was helpful, friendly and very professional; a pleasure to deal with

Cleanliness Comments

No issues with cleanliness of the car at all

Overall Comments

Overall process was fantastic, I was communicated with well in advance of delivery, Alan arrived on time and spent a good amount of time explaining all the features of the vehicle.

Improvements

Nothing, the process was perfect
Ford Kuga Estate Carl Eastop
21/03/2019
10 / 10

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Carl Eastop of Maldon, who had a new Magnetic Ford Kuga Diesel Estate (2016 on) on 21/03/2019

Overall: 10 / 10

Hyundai Ioniq Warren Hill
22/03/2019
8 / 10

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Warren Hill of Birmingham, who had a new SIlver Hyundai Ioniq Hatchback on 22/03/2019

Overall: 8 / 10

Dealer Service Comments

Dealt with their delivery center and not the actual dealer

Overall Comments

Vehicle did not have fuel and I had to take it to fuel it. I wasn't given a demonstration of the features of the car. No car mats.

Delivery Communication Comments

Dates kept on changing
Nissan Qashqai Andrew Taylor
22/03/2019
10 / 10

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Andrew Taylor of Sheffield, who had a new Gun metal Nissan Qashqai Hatchback on 22/03/2019

Overall: 10 / 10

Volvo V60 Estate John Davison
19/03/2019
8 / 10

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John Davison of Amersham, who had a new Onyx Black Volvo V60 Diesel Sportswagon (2018 on) on 19/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

Did not arrive on the day agreed, one day late

Overall Punctuality Comments

Did not arrive on the day agreed, one day late

Cleanliness Comments

The outside was not clean as it had been driven down from Yorkshire, could have been taken to a car wash before delivery on arrival maybe? Inside was not dirty but for brand new it should have been immaculate but there was evidence of use

Damage Comments

Stone chips on front bonnet as reported
Fiat 500 Lynne Livsey
18/03/2019
8 / 10

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Lynne Livsey of Newcastle Upon Tyne, who had a new Smooth Mint Fiat 500 Hatchback on 18/03/2019

Overall: 8 / 10

Delivery Person Comments

smart and efficient had all the paperwork ready

Delivery Punctuality Comments

within an hour of his eta

Overall Punctuality Comments

within an hour of his eta

Cleanliness Comments

just out of the carwash

Damage Comments

there is a screw missing from the rear number plate but Ill have it put in when the car is serviced

Overall Comments

driver called to give me the eta and put the car through a car wash before handing it over

Delivery Communication Comments

really smooth and efficient, good and quick response to queries

Improvements

nothing it was great
Audi A5 Sportback
19/03/2019
8 / 10

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of , who had a new Brilliant Black Audi A5 Sportback on 19/03/2019

Overall: 8 / 10

Damage Comments

The car had been in a minor accident just before it arrived

Delivery Communication Comments

The dealer seemed to take quite a while to organise the delivery. I ordered the car in January, and the dealer said they had the car at the beginning of February, but it wasn't delivered until the middle of March

Improvements

I know it's difficult to say when the dealer will deliver the car, but I expected the car about two weeks prior, so I did have to pay out quite a bit on temporary hire cars in the meantime. Perhaps a better estimation for the delivery date when I first ordered the car would have given me a bit more time to find a better deal on a hire car
Volkswagen Touran Estate Andrea Cavalli Zannoni Tonelli
19/03/2019
8 / 10

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Andrea Cavalli Zannoni Tonelli of Sheffield, who had a new Deep Black VW Touran Diesel Estate (2015 on) on 19/03/2019

Overall: 8 / 10

Delivery Person Comments

She showed me the car and explained me some controls. No pressure during the check. She was ok

Overall Comments

They called me a couple of hours before arriving. It would be useful to have a time for the delivery but I understand why you ask flexibility. Car was clean. They brought it on a camion then took it down and parked in my garden

Improvements

Having at least an indicative time for delivery would be better. At least they could say morning or afternoon so you don’t have to take a whole day off for car delivery
Honda Jazz Andy Thompson
19/03/2019
8 / 10

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Andy Thompson of Hornchurch, who had a new Milano Red Honda Jazz Hatchback on 19/03/2019

Overall: 8 / 10

Missing Comments

The warranty book is not stamped. I thought they stamp the pre-delivery inspection part.

Improvements

Nothing, the driver contacted me about an hour before delivery, couldn't ask for anything more
Volvo V40 Claire Ager
15/03/2019
10 / 10

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Claire Ager of Caerphilly, who had a new Onyx black Volvo V40 Hatchback on 15/03/2019

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good

Improvements

Nothing
Land Rover Discovery Sport Station Wagon
18/03/2019
8 / 10

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of , who had a new Corris Grey Land Rover Discovery Sport Diesel Sw (2015 on) on 18/03/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly & courteous

Delivery Punctuality Comments

Arrived at lunchtime, 10 minutes after he called.

Overall Punctuality Comments

Arrived at lunchtime, 10 minutes after he called.

Cleanliness Comments

looked very smart

Damage Comments

Couldn't see any damage

Dealer Service Comments

Not sure as the car itself is the only thing I have had.

Overall Comments

The driver called shortly before he was going to arrive.

Delivery Communication Comments

Always prompt replies.

Improvements

A call when leaving to give an estimation of delivery time.
Volvo XC40 Estate Jon Craig
15/03/2019
8 / 10

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Jon Craig of West Malling, who had a new Fusion Red Volvo XC40 Diesel Estate (2018 on) on 15/03/2019

Overall: 8 / 10

Missing Comments

Boot cargo mat is missing
Volvo XC90 Estate Chris Horsey
13/03/2019
8 / 10

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Chris Horsey of Northampton, who had a new Bright Silver Volvo XC90 Estate on 13/03/2019

Overall: 8 / 10

Improvements

None
Jaguar E-Pace Estate Reggie Perrins
15/03/2019
8 / 10

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Reggie Perrins of Crieff, who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 15/03/2019

Overall: 8 / 10

Delivery Person Comments

He loves Irish people already a good start with me. He asked for a lift to Perth train station as he did not wish to be stranded in Crieff (also known as arsewhole of nowhere ????) which is very understandable. Friendly, personal and even sent a text 5 hours later to wish us well with new car. Nice touch

Delivery Punctuality Comments

Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery

Overall Punctuality Comments

Spot on. Man called night before to provide a 2 hr window. On route he updated with a text 1hr and 10 mins pre delivery

Cleanliness Comments

Well he had driven 270 miles on salty motorways so outside is dirty but completely understandable and hey, he left 1/4 tank. I am sure it costs less to wash the car so we are happy.

Overall Comments

Well it’s not a Volkswagen ....

Delivery Communication Comments

Always clear
Volvo S90 Saloon Crazylegs Thorne
13/03/2019
10 / 10

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Crazylegs Thorne of Faversham, who had a new Pine grey Volvo S90 Diesel Saloon (2016 on) on 13/03/2019

Overall: 10 / 10

Delivery Person Comments

Mr G was very helpful and polite. He didn’t smell at all.

Delivery Punctuality Comments

Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.

Overall Punctuality Comments

Mr G called me an hour or so ahead to ensure I was at home. It all went very smoothly.

Cleanliness Comments

Very clean. Due to the 300 mile drive to deliver my car, Mr G had my car cleaned at a locally before dropping it at my residence. The only issue was two tiny chips which is being managed directly with the dealer.

Damage Comments

As above

Overall Comments

Car delivery went well, the only issue was two tiny chips that the dealer has offered to pay for.
Seat Arona Charlotte Lappage
11/03/2019
8 / 10

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Charlotte Lappage of , who had a new Nevada White Seat Arona Hatchback on 11/03/2019

Overall: 8 / 10

Cleanliness Comments

The car arrived with what looked like black scribbles over it but they were easy to remove

Improvements

If that car wasn't covered in the black marks that would have been better but that is the delivery guys fault. Not ling's.
Volvo V40 Matthew Bysouth
08/03/2019
8 / 10

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Matthew Bysouth of Saffron Walden, who had a new Osmium Grey Volvo V40 Hatchback on 08/03/2019

Overall: 8 / 10

Cleanliness Comments

The car had been driven a long distance during early March in poor weather and so was dirty. The interior floor didn't have 'paper' covers on the mats and so had some foot marks.

Improvements

Nothing
Seat Ateca Estate Darren Ogle
12/03/2019
10 / 10

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Darren Ogle of Hull, who had a new Rhodium Grey Seat Ateca Diesel Estate (2016 on) on 12/03/2019

Overall: 10 / 10

Delivery Person Comments

Nice bloke , can't complain.

Delivery Punctuality Comments

Arrived approx 8:30am, when he said he would.

Overall Punctuality Comments

Arrived approx 8:30am, when he said he would.

Cleanliness Comments

Clean inside and out as expected for a brand new car.

Overall Comments

Received 2 calls, one the day before to confirm a few arrangements regards the delivery and then a second 30mins before he arrived.
Skoda Karoq Estate David Lynch
12/03/2019
8 / 10

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David Lynch of , who had a new Petrol Blue metallic Skoda Karoq Diesel Estate (2017 on) on 12/03/2019

Overall: 8 / 10

Delivery Person Comments

People don’t sweat in Aberdeen in the winter. Not sure about the body odour

Cleanliness Comments

A few crumbs inside and dirty outside.

Damage Comments

Haven’t seen any yet!

Dealer Service Comments

Quite annoyed about the amount of dealer stickers in the windows and on the body work saying “electric cars”. I tried to remove but they are of the type that discinegrate if you try. I’m not leasing a car to advertise a garage 400 miles away.

Overall Comments

Car was dirty on arrival with no means to make a damage assesmwmnr. Also no paperwork to sign

Delivery Communication Comments

Really incredible service guys. Can’t fault anything. Maybe a FAQ based on all the silly questions that I’ve been asking would save you time.

Improvements

Provide spoilers as pictured above.
Volkswagen Tiguan Estate Ashley Lavell
11/03/2019
8 / 10

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Ashley Lavell of Church Gresley, Swadlincote, who had a new Pure White VW Tiguan Diesel Estate (2016 on) on 11/03/2019

Overall: 8 / 10

Cleanliness Comments

It was clean inside slightly dirty on the outside due to being driven for delivery
Suzuki Swift Bernie Spooner
08/03/2019
8 / 10

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Bernie Spooner of Manchester, who had a new Fervent Red Suzuki Swift Hatchback on 08/03/2019

Overall: 8 / 10

Damage Comments

Three small chips on the car one chip is small but exposing the metal under the paint.

Delivery Communication Comments

Car delivery communication was good, how ever still awaiting communication on when the chips in my car will be rectified.

Missing Comments

No delivery form given signed for delivery on an ipad device
Honda Jazz Daniel O'Grady
06/03/2019
8 / 10

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Daniel O'Grady of Gloucester, who had a new RED Honda Jazz Hatchback on 06/03/2019

Overall: 8 / 10

Ford Kuga Estate Alan Mcguire
07/03/2019
8 / 10

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Alan Mcguire of Glasgow, who had a new Metallic Ford Kuga Estate on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, no body odour detected!

Delivery Punctuality Comments

Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am

Overall Punctuality Comments

Car arrived at 10:15 on the agreed date, the driver had left Southampton at 03:00am

Cleanliness Comments

Car was very clean, the driver had stopped and washed the car before arrival at my house.

Dealer Service Comments

Had no issues

Overall Comments

Very happy with the delivery.

Delivery Communication Comments

Received a call 1 hour before arrival

Improvements

The only thing I would have liked was a lower mileage on delivery, but it is what it is!
Ford Fiesta Jez Seal
07/03/2019
8 / 10

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Jez Seal of Bingley, who had a new Magnetic Ford Fiesta Hatchback on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

pleasant chap

Cleanliness Comments

been driven 264 miles that morning prior to arrival

Overall Comments

stress free a nd straighforward

Improvements

Not your fault, but there was confusion over the Reg number. This was advise on Finance docs and the car was insured. On the day before delivery, I found out it had been changed. Not a big problem.
Nissan Qashqai Dave Nickolds
08/03/2019
8 / 10

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Dave Nickolds of Ely, who had a new Gun Metal Nissan Qashqai Hatchback on 08/03/2019

Overall: 8 / 10

Improvements

Nothing
Seat Ibiza Fiona Mcgregor
07/03/2019
10 / 10

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Fiona Mcgregor of Alva, who had a new Magnetic Grey Seat Ibiza Hatchback on 07/03/2019

Overall: 10 / 10

Missing Comments

Service book
Land Rover RR Evoque (2015 on) (2015-18) Dicko Dickson
06/03/2019
8 / 10

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Dicko Dickson of Leeds, who had a new Yu Long White Land Rover Range Rover Evoque Diesel Hatchback (2015 - 2018) on 06/03/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy very polite well mannered

Delivery Punctuality Comments

Came at dinner time just in time for our trip for lunch

Overall Punctuality Comments

Came at dinner time just in time for our trip for lunch

Cleanliness Comments

Very clean

Overall Comments

Car arrived in good time very clean
Seat Ibiza Tim Harris-Barker
07/03/2019
6 / 10

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Tim Harris-Barker of Wakefield, who had a new Mystery Blue Seat Ibiza Hatchback on 07/03/2019

Overall: 6 / 10

Dealer Service Comments

Ended up taking half a year nearly to arrive, obviously not fault of yourself but still a little bit annoying
Volkswagen Golf Pete Barnard
07/03/2019
8 / 10

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Pete Barnard of Bradford, who had a new White VW Golf Hatchback on 07/03/2019

Overall: 8 / 10

Delivery Person Comments

Nice chap, very pleasant to deal with.

Delivery Punctuality Comments

Called when 1 hour away and arrived when he said he would.

Overall Punctuality Comments

Called when 1 hour away and arrived when he said he would.

Cleanliness Comments

On flat bed trailer. Was pissing down with rain so can't be helped that was dirty. Inside clean
Jaguar E-Pace Estate
06/03/2019
8 / 10

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of , who had a new Narvik Black Jaguar E-Pace Diesel Estate (2017 on) on 06/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped

Overall Punctuality Comments

There was a crash on the A1 so delivery was delayed but driver called to let me know, can’t be helped

Missing Comments

It does not have any floor mats but that’s maybe normal but apart from that every thing was fine

Improvements

Nothing really
Skoda Karoq Estate Josh Brown
06/03/2019
8 / 10

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Josh Brown of SHREWSBURY, who had a new Petrol blue Skoda Karoq Diesel Estate (2017 on) on 06/03/2019

Overall: 8 / 10

Delivery Person Comments

Answered any questions and very enthusiastic about the car and his job

Delivery Punctuality Comments

Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.

Overall Punctuality Comments

Original ETA was between 1pm and 3pm - eventually arrived at 4:30pm but delivery driver rang me at 2:30pm to tell me that he'd be a bit later.

Cleanliness Comments

Looked & smelled brand new

Overall Comments

Prompt and kept up to date on ETA
Skoda Octavia Mike Lloyd
05/03/2019
8 / 10

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Mike Lloyd of Dunbar, who had a new Energy Blue Skoda Octavia Hatchback on 05/03/2019

Overall: 8 / 10

Missing Comments

Surprised not to get a delivery form.

Improvements

Nothing
Volkswagen Tiguan Estate Tony Mayling
05/03/2019
8 / 10

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Tony Mayling of Iver Heath, who had a new White VW Tiguan Diesel Estate (2016 on) on 05/03/2019

Overall: 8 / 10

Volvo XC60 Estate Brian Hoadley
05/03/2019
8 / 10

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Brian Hoadley of Bromley, who had a new Onyx Black Volvo XC60 Estate on 05/03/2019

Overall: 8 / 10

Delivery Punctuality Comments

He was there early in the morning and called in advance to say where he was.

Overall Punctuality Comments

He was there early in the morning and called in advance to say where he was.

Improvements

Delivery went very well. It delivered early on the morning of the scheduled day and was delivered on a flatbed so no additional miles incurred other than the 10.1 miles on it.
Nissan Qashqai Gordon Robertson
01/03/2019
10 / 10

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Gordon Robertson of Glasgow, who had a new Blade Silver Nissan Qashqai Hatchback on 01/03/2019

Overall: 10 / 10

Missing Comments

I still don’t have a copy of the delivery notice, they said it would be emailed.
Audi A5 Sportback Carl Powell
04/03/2019
10 / 10

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Carl Powell of Harlow, who had a new Brilliant Black Audi A5 Sportback on 04/03/2019

Overall: 10 / 10

Delivery Punctuality Comments

Arrived a lot earlier than expected

Overall Punctuality Comments

Arrived a lot earlier than expected

Missing Comments

I'm not sure if I received the warranty book
Honda Jazz
01/03/2019
8 / 10

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of , who had a new Shining grey Honda Jazz Hatchback on 01/03/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant, friendly northern gentleman

Cleanliness Comments

Interior was spotless but exterior was quite dirty and not how you would expect a new car to be delivered to customer

Delivery Communication Comments

I haven't had any communication from the dealer as yet.

Improvements

Only criticism was the cleanliness of the exterior. When you get something new you expect it to be nice and shiny and actually looks new. Also, it would be easier to see any scratches or damage if it was clean.
Mazda 2 Hatchback Nigel Parker
03/09/2018
10 / 10

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Nigel Parker of Tredegar, who had a new Soul Red Crystal Mazda 2 Hatchback on 03/09/2018

Overall: 10 / 10

Skoda Octavia Doug Jones
01/03/2019
10 / 10

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Doug Jones of Birmingham, who had a new Energy blue Skoda Octavia Hatchback on 01/03/2019

Overall: 10 / 10

Delivery Person Comments

Very smart and professional

Delivery Punctuality Comments

Brilliant, spot on the hour

Overall Punctuality Comments

Brilliant, spot on the hour

Cleanliness Comments

Spotless

Damage Comments

Perfect

Dealer Service Comments

Brilliant!

Overall Comments

Matt was brilliant. Spent time showing me all the controls ect. Cant thank hin enough.

Delivery Communication Comments

Cannot fault anything. Treated better than any other dealer

Missing Comments

No delivery form!1

Improvements

Nothing really was perfect and will use Lings from now.
Honda Jazz Bill Thomas
28/02/2019
8 / 10

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Bill Thomas of West Lothian, who had a new Red Honda Jazz Hatchback on 28/02/2019

Overall: 8 / 10

Cleanliness Comments

as car was driven over 200 miles for delivery the bodywork was not excellent
Volvo V40 Peter Sharwin
27/02/2019
10 / 10

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Peter Sharwin of Stockport, who had a new Fusion red. Volvo V40 Hatchback on 27/02/2019

Overall: 10 / 10

Delivery Person Comments

Very nice man, polite, friendly and very helpful

Delivery Punctuality Comments

delivered on time

Overall Punctuality Comments

delivered on time

Cleanliness Comments

ecellent

Overall Comments

Arrived on time in an excellent condition

Improvements

nothing
Skoda Kodiaq Estate Lucy Bryce
26/02/2019
? / 10

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Lucy Bryce of Wirral, who had a new Petrol Blue Skoda Kodiaq Diesel Estate (2017 on) on 26/02/2019

Overall: ? / 10

Delivery Person Comments

Very good. Presentable, professional, courteous

Delivery Punctuality Comments

Very good. He rang ahead of delivery and arrived when he said he would

Overall Punctuality Comments

Very good. He rang ahead of delivery and arrived when he said he would

Cleanliness Comments

It was spotless

Damage Comments

No

Dealer Service Comments

Very good

Overall Comments

Very good. Delivery person was very pleasant and was happy to answer all questions I didn’t feel as though they we on a time limit either.

Delivery Communication Comments

Excellent

Missing Comments

Delivery form was all on an electronic device the delivery person had

Improvements

Nothing
Volvo V40 Gaz Roberts
25/02/2019
10 / 10

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Gaz Roberts of Bathgate, who had a new Denim Blue Volvo V40 Hatchback on 25/02/2019

Overall: 10 / 10

BMW 4 Series Gran Coupe Colleen Hall
08/02/2019
8 / 10

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Colleen Hall of Mansfield, who had a new SNAPPER ROCKS BMW 4 Series Gran Diesel Coupe (2014 on) on 08/02/2019

Overall: 8 / 10

Nissan Qashqai George Stanczuk
20/02/2019
8 / 10

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George Stanczuk of Amherstburg, who had a new Black Nissan Qashqai Hatchback on 20/02/2019

Overall: 8 / 10

Delivery Person Comments

Awesome. Explained main features and demonstrated

Delivery Punctuality Comments

Was a little late. Stopped to wash car

Overall Punctuality Comments

Was a little late. Stopped to wash car

Cleanliness Comments

Washed prior to delicery

Overall Comments

Very easy. A little later than appointment time

Improvements

Was brilliant
Volvo S90 Saloon Ry Allan
20/02/2019
8 / 10

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Ry Allan of London, who had a new Bursting Blue Volvo S90 Diesel Saloon (2016 on) on 20/02/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and knowledgeable

Delivery Punctuality Comments

Right at start of the window

Overall Punctuality Comments

Right at start of the window

Cleanliness Comments

Car arrived filthy which made it hard to do inspection.

Improvements

Nothing I can think of
Volkswagen Caravelle Estate Dean Griffiths
19/02/2019
10 / 10

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Dean Griffiths of Walsall, who had a new Candy White Upper with Bamboo Garden Lower VW Caravelle Estate on 19/02/2019

Overall: 10 / 10

Hyundai i10 Will Yapp
18/02/2019
10 / 10

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Will Yapp of PRESTON, who had a new Polar White Hyundai i10 Hatchback on 18/02/2019

Overall: 10 / 10

Nissan Juke Kate Millen
18/02/2019
8 / 10

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Kate Millen of Chester-Le-Street, who had a new Gun metal Nissan Juke Diesel Hatchback (2014 on) on 18/02/2019

Overall: 8 / 10

Improvements

Nothing
Skoda Octavia Gareth Curtis
14/02/2019
8 / 10

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Gareth Curtis of Leigh-on-sea, who had a new Energy blue Skoda Octavia Hatchback on 14/02/2019

Overall: 8 / 10

Kia Sportage Estate Liam Kilby
18/02/2019
10 / 10

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Liam Kilby of Luton, who had a new Black Kia Sportage Estate on 18/02/2019

Overall: 10 / 10

Improvements

Nothing comes to my head car was delivered on time as stated and I received the car earlier than I though I would.
Mercedes E Class Estate Chris Else
13/02/2019
10 / 10

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Chris Else of Chatham, who had a new Selinite grey Mercedes E Class Estate on 13/02/2019

Overall: 10 / 10

Skoda Octavia Estate James Eyre
13/02/2019
8 / 10

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James Eyre of Buntingford , who had a new Energy Blue Skoda Octavia Estate on 13/02/2019

Overall: 8 / 10

Missing Comments

Hi, I do not have information regarding the warranty or if I have a problem with the car or which service program I am on.

Improvements

As above re warranty and service information
Dacia Duster Estate Neil Mcrae
28/01/2019
10 / 10

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Neil Mcrae of Chiswick, who had a new Glacier white Dacia Duster Estate on 28/01/2019

Overall: 10 / 10

Seat Arona Paul Oakley
09/02/2019
8 / 10

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Paul Oakley of Wolverhampton, who had a new Desire Red Seat Arona Diesel Hatchback (2017 on) on 09/02/2019

Overall: 8 / 10

Overall Comments

Can only give average because the car was a day late.
Honda CR-V Estate Ola Oni
12/02/2019
10 / 10

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Ola Oni of Chatham, who had a new Blue Honda CR-V Estate on 12/02/2019

Overall: 10 / 10

Missing Comments

The car has not got Extra tyre .
Volkswagen Polo Graeme Lees
11/02/2019
8 / 10

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Graeme Lees of Glasgow, who had a new Pure White VW Polo Hatchback on 11/02/2019

Overall: 8 / 10

Cleanliness Comments

Car was spotless inside, a bit dirty outside but that was only because of the delivery journey.

Overall Comments

Car delivered at 9.30am on selected delivery date. What's not to like!

Improvements

Some advance notice of the car registration would have been good to allow timely purchase of insurance but otherwise I was very impressed!
Volvo V40 Mark Green
05/02/2019
10 / 10

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Mark Green of Cheshire, who had a new Onyx Black Volvo V40 Hatchback on 05/02/2019

Overall: 10 / 10

Delivery Person Comments

Explained all well, very friendly.

Delivery Punctuality Comments

DElivered when stated.

Overall Punctuality Comments

DElivered when stated.

Overall Comments

Delivered on time, contacted beforehand.
Volkswagen Polo David Robson
08/02/2019
8 / 10

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David Robson of NEWCASTLE UPON TYNE, who had a new Flash Red VW Polo Hatchback on 08/02/2019

Overall: 8 / 10

Delivery Communication Comments

Wasn't really sure what time it was coming
Skoda Octavia Simon Taylor
06/02/2019
10 / 10

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Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019

Overall: 10 / 10

Volvo XC90 Estate Paul Hughes
06/02/2019
8 / 10

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Paul Hughes of Leeds, who had a new Black Volvo XC90 Estate on 06/02/2019

Overall: 8 / 10

Mercedes GLA Class Katie Woodger
04/02/2019
6 / 10

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Katie Woodger of Horsham, who had a new Mountain Grey Mercedes GLA Class Hatchback on 04/02/2019

Overall: 6 / 10

Cleanliness Comments

I think as it was dark when it arrived. Inside was perfect. Disappointed no car mats though.

Dealer Service Comments

Response times to emails want great

Overall Comments

I wasn’t informed of any timings for the day. I had to chase in the afternoon to get a rough idea and only then they told eit wouldn’t be until 5.30 which was frustrating as I needn’t have waited in all day.

Delivery Communication Comments

I had to keep chasing for any details.

Improvements

Given a better idea of times for the day. An earlier delivery would have been preferable so it wasn’t dark when it arrived.
Volvo S90 Saloon Em Griffin
05/02/2019
10 / 10

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Em Griffin of Telford, who had a new Osmium Grey Volvo S90 Diesel Saloon (2016 on) on 05/02/2019

Overall: 10 / 10

Delivery Person Comments

Professional and courteous

Overall Comments

Clear contact prior to delivery, car delivered on time

Improvements

nothing - everything met expectations
Skoda Kodiaq Estate Nick Rowntree
04/02/2019
10 / 10

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Nick Rowntree of Tadley, who had a new Quartz Grey Skoda Kodiaq Diesel Estate (2017 on) on 04/02/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant chap.

Delivery Punctuality Comments

Arrived when he said he would.

Overall Punctuality Comments

Arrived when he said he would.

Cleanliness Comments

Driver had stopped to wash the car just before delivery so it was clean. Roads were very dirty as we’d had the snow over the weekend so roads covered in slush and grit.
Nissan Qashqai Barrie Gale
02/02/2019
8 / 10

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Barrie Gale of Sutton, who had a new Gun Metal Nissan Qashqai Hatchback on 02/02/2019

Overall: 8 / 10

Delivery Punctuality Comments

Affected by the weather do couldn't be helped

Overall Punctuality Comments

Affected by the weather do couldn't be helped
Hyundai i10 Margaret Parker
01/02/2019
4 / 10

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Margaret Parker of Liverpool, who had a new Passion red Hyundai i10 Hatchback on 01/02/2019

Overall: 4 / 10

Delivery Punctuality Comments

One day late

Overall Punctuality Comments

One day late

Cleanliness Comments

Car was filthy but the delivery driver did say he had tried to find a jet wash but every where was frozen

Damage Comments

None that I am aware of

Improvements

Better communications
Mazda CX-5 Estate
01/02/2019
8 / 10

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of , who had a new Machine Grey Mazda CX-5 Diesel Estate (2017 on) on 01/02/2019

Overall: 8 / 10

Cleanliness Comments

200 mile drive in bad weather!

Overall Comments

car arrived first thing in the morning on a day where there was lots of snow - so above and beyond expectations
Skoda Octavia Estate Sean Hayes
01/02/2019
8 / 10

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Sean Hayes of Newcastle , who had a new Energy Blue Skoda Octavia Estate on 01/02/2019

Overall: 8 / 10

Cleanliness Comments

Car was a bit dirty but it was a wet day and the roads had been salted, unavoidable

Improvements

Nothing really
Seat Arona Martin Mills
30/01/2019
8 / 10

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Martin Mills of Salisbury, who had a new Black Seat Arona Diesel Hatchback (2017 on) on 30/01/2019

Overall: 8 / 10

Improvements

No all was well
Ford Ranger (2015-19)
31/01/2019
4 / 10

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of , who had a new Pride Orange Ford Ranger Diesel (2015 - 2019) on 31/01/2019

Overall: 4 / 10

Delivery Person Comments

Seemed a bit rushed due to the time of day and having had to do a delivery previously, was polite but very quick to try and get me to sign.

Delivery Punctuality Comments

arrived before 5:00pm as promised.. but just. 4:45 delivery.

Overall Punctuality Comments

arrived before 5:00pm as promised.. but just. 4:45 delivery.

Cleanliness Comments

Although it had been driven for 51 miles the vehicle was very clean.

Overall Comments

I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped. By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle. The vehicle came from Stoke on Trent, knowing this I would have been happy to collect it during the day.

Delivery Communication Comments

Found the staff on Lings portal very friendly and helpful, but at times long winded to get an answer but believe this was the dealers communication. As above copied and pasted; I had no phone call to say that the vehicle was on the way as suggested in the Lingo portal, I appreciate this wasnt guaranteed to happen but would have helped. By 2:00pm I had to message to make sure the vehicle was definitely coming, I was advised it would be delivered by 5:00pm, The vehicle was finally delivered at 4:45pm leaving minimal light to accurately inspect the vehicle.

Improvements

Delivered it earlier, had the delivery agent clearly explain what he was marking on his tablet as he didnt explain any of it and just expected me to sign. It was only when I asked if this was to accept the condition of the vehicle and should I check it he said to do so. I mentioned