Pic 100% owned by Ling

CAR LEASE CHEAP CAR LEASE

Contract hire cars from Ling Valentine, LINGsCARS is the UK's favourite car leasing website - On 2016 I leased over £85 million in cars! (RRP)

I live inside my car leasing website all day Monday to Friday 9am-6pm. I lease the cheapest PCP and contract hire cars in the UK! - I am Ling, accept no substitutes

UK's car leasing queen Ling Valentine

Ling Valentine, UK's car leasing queen

I am LING you can trust me

Menu

CARS A-Z

Cheap car leasing list Don't miss any of my car leasing deals

100% verified and true reviews from
6291 customers!

Audi A4 Saloon Ivan Downing
15/09/2020
8 / 10

Click to read more
×

Ivan Downing of Stoke On Trent, who had a new Glacier White Audi A4 Saloon on 15/09/2020

Overall: 8 / 10

Delivery Person Comments

Davy the delivery driver was first class! Such a pleasant professional yet friendly manner! An absolute credit to his company!

Delivery Punctuality Comments

Not quite within the delivery window but he had come a VERY long way!

Overall Punctuality Comments

Not quite within the delivery window but he had come a VERY long way!

Overall Comments

Came on a transporter - first class! Made the neighbours curtains twitch!!!
Ford Puma Iceman Aitchison
18/09/2020
8 / 10

Click to read more
×

Iceman Aitchison of Peebles, who had a new Agate Black Ford Puma on 18/09/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant enough guy

Dealer Service Comments

Early to say

Overall Comments

No instructions on how the car works.

Delivery Communication Comments

Been dealing with Ling since 2007. Fantastic service. This car is my 4th and my son and two friends also find Ling top clasd

Improvements

Delivery satisfactory. Covid has made things out of the normal so all things considered, even the three month delay is understandable
Volvo XC40 Estate Ian Gardner
18/09/2020
10 / 10

Click to read more
×

Ian Gardner of Altrincham , who had a new Crystal White Volvo XC40 Estate on 18/09/2020

Overall: 10 / 10

Improvements

N/A
Volkswagen Amarok Double Cab Pick-up Ally Hartshorne
15/09/2020
6 / 10

Click to read more
×

Ally Hartshorne of Stockton-on-Tees, who had a new Candy White VW Amarok on 15/09/2020

Overall: 6 / 10

Delivery Person Comments

Very smart and friendly was knowledgeable and just generally did a really good job!

Delivery Punctuality Comments

Yes arrived around the time advised.

Overall Punctuality Comments

Yes arrived around the time advised.

Cleanliness Comments

Two very obvious faults on the paintwork that you couldn't miss. Not what I expected of a brand new car and not as per our previous lease which was immaculate on delivery.

Damage Comments

Paint defect on the rear and a scuff mark on the tailgate.

Dealer Service Comments

Given the damage on the car which even a humpty like me could clearly see I think the car was not checked before delivery or was sent with two known faults

Overall Comments

No confirmation it was actually coming but ling confirmed so not a big issue.

Delivery Communication Comments

We got no communication until the car was coming which was nearly 5pm again not like last car where we got a text and a little more communication. Not a huge issue as again ling filled the gap but not amazing.

Improvements

Nothing really. Confirmation on the day would have been nice but wasn't hugely concerning as it arrived as we were told it would!
Nissan Leaf Ken White
17/09/2020
6 / 10

Click to read more
×

Ken White of London, who had a new White Nissan Leaf Hatchback on 17/09/2020

Overall: 6 / 10

Delivery Person Comments

Very nice polite, patient man.

Delivery Punctuality Comments

He said between 1.30 & 2.30 and arrived at 2.10

Overall Punctuality Comments

He said between 1.30 & 2.30 and arrived at 2.10

Cleanliness Comments

Not absolutely spotless on the outside but I suppose it was driven a long way to get to me. Inside was spotless.

Delivery Communication Comments

The dealers heart wasn't in it.

Improvements

More regular information and updates, even to let us know the car was going to be late. There was a very long period where we didn't know what was going on.
Kia Niro Estate Simon Fisher
07/09/2020
8 / 10

Click to read more
×

Simon Fisher of Sheffield, who had a new Ocean Blue Kia Niro Estate on 07/09/2020

Overall: 8 / 10

Renault Kadjar Denise Hughes
16/09/2020
8 / 10

Click to read more
×

Denise Hughes of Walsall, who had a new Black Renault Kadjar Hatchback on 16/09/2020

Overall: 8 / 10

Delivery Person Comments

smart, clean and nice smelling.

Delivery Punctuality Comments

Arrived after 4 but car did come from 100 miles away which was explained when they arrived.

Overall Punctuality Comments

Arrived after 4 but car did come from 100 miles away which was explained when they arrived.

Cleanliness Comments

Slighty dusty but it is black and had been driven 100 miles. Interior was immaculate

Damage Comments

Glove box was not fitted correctly and hanging off on the right hand side.

Overall Comments

Car was clean, everything was explained to us and both men were polite and PPE was worn.

Delivery Communication Comments

I didnt hear from Dealer at all hence only putting good.

Missing Comments

2nd key and service book for when I get it serviced.
Suzuki Vitara Estate Sonya Brown
16/09/2020
8 / 10

Click to read more
×

Sonya Brown of Sudbury, who had a new White Suzuki Vitara Estate on 16/09/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver was excellent, kept in touch, delivered on time, talked me through everything, controls etc. Friendly (most important) and no B.O.

Delivery Punctuality Comments

Spot on

Overall Punctuality Comments

Spot on

Cleanliness Comments

Brand new as it should be

Overall Comments

Car delivered on time, very happy, clean, smells great!

Delivery Communication Comments

As usual, excellent communications, always on hand to answer my daft questions

Improvements

Nothing to suggest
Skoda Kamiq Hatchback Joseph Bailey
16/09/2020
8 / 10

Click to read more
×

Joseph Bailey of Christchurch, who had a new Blue Skoda Kamiq Hatchback on 16/09/2020

Overall: 8 / 10

Improvements

All problems are related to paperwork issues with VWFS which delayed delivery of the car and are not in any way associated with the performance of LINGsCARS OR THE Dealer.
Renault Clio Suzie Spencer
11/09/2020
8 / 10

Click to read more
×

Suzie Spencer of Manchester, who had a new Glacier White Renault Clio Hatchback on 11/09/2020

Overall: 8 / 10

Improvements

Nothing , everything was great
Nissan Leaf David Rule
14/09/2020
10 / 10

Click to read more
×

David Rule of Tunbridge Wells, who had a new Blade silver Nissan Leaf Hatchback on 14/09/2020

Overall: 10 / 10

Volkswagen Amarok Double Cab Pick-up Ann Hamilton
25/08/2020
10 / 10

Click to read more
×

Ann Hamilton of Durham , who had a new Candy white VW Amarok on 25/08/2020

Overall: 10 / 10

Volkswagen T-Roc Mark Aitchison
10/09/2020
6 / 10

Click to read more
×

Mark Aitchison of Aberdeen, who had a new Urano grey VW T-Roc Hatchback on 10/09/2020

Overall: 6 / 10

Dealer Service Comments

Covid made this difficult but VW were somewhat unhelpful...

Overall Comments

They said they had been calling all day the day before. We received no calls.

Delivery Communication Comments

Ling was great. The delivery driver had no information and basically turned up at the door at 8am in the morning, saying he had been calling us all of the day before but we did not receive a call.

Improvements

Ling was great, as always
Skoda Kodiaq Estate David Burrell
09/09/2020
8 / 10

Click to read more
×

David Burrell of Banbury, who had a new Energy Blue Skoda Kodiaq Estate on 09/09/2020

Overall: 8 / 10

Kia Ceed Sarah Garner
07/09/2020
8 / 10

Click to read more
×

Sarah Garner of Holywell, who had a new Fusion White Kia Ceed Hatchback on 07/09/2020

Overall: 8 / 10

Delivery Person Comments

Excellent guy who spent time talking me through the car systems

Cleanliness Comments

As it was raining, the car wasn't washed HOWEVER he said he'd put quarter of tank of petrol in instead

Damage Comments

No

Dealer Service Comments

Slow on confirming delivery date

Overall Comments

Was contacted on the morning and advised ETA of car delivery.

Delivery Communication Comments

Communication with Ling excellent however slow waiting for confirmation of delivery from dealer

Improvements

Delivery process excellent????
Volkswagen Golf Estate Ambrose Daly
08/09/2020
10 / 10

Click to read more
×

Ambrose Daly of Cambridge, who had a new Deep Black VW Golf Estate on 08/09/2020

Overall: 10 / 10

Damage Comments

Hardly 'damage', but a small scratch on body work between windows, which was noted in the delivery report and photo take.

Delivery Communication Comments

I'd not heard anything from the delivery driver until ca. 6pm the evening before, but everything was ok.

Missing Comments

Based on your question above, I can't see a warranty book. We received a Guide Book and Owner's manual - there are a couple of pages about warranty in the Owner's manual
Skoda Kodiaq Estate Ian Beynon
08/09/2020
10 / 10

Click to read more
×

Ian Beynon of Swansea, who had a new Black Skoda Kodiaq Estate on 08/09/2020

Overall: 10 / 10

Mercedes X Class Double Cab Pick-up Lee Donnelly
07/09/2020
6 / 10

Click to read more
×

Lee Donnelly of Newcastle Upon Tyne , who had a new Chisana White Mercedes X Class Diesel on 07/09/2020

Overall: 6 / 10

Missing Comments

Memory card

Improvements

Not be delayed and still awaiting refund of hire car
Peugeot 3008 Estate Andy Boyer
07/09/2020
10 / 10

Click to read more
×

Andy Boyer of Bedford, who had a new Sunset Copper Peugeot 3008 Estate on 07/09/2020

Overall: 10 / 10

Skoda Kodiaq Estate Lina Tanna
04/09/2020
6 / 10

Click to read more
×

Lina Tanna of Watford, who had a new Moon White Skoda Kodiaq Estate on 04/09/2020

Overall: 6 / 10

Delivery Communication Comments

Dealer called me to arrange delivery of the car only for me to find out that they had messed up the day/time of delivery and the car was then delivered very late the following day.

Improvements

Better communications and time keeping
Volkswagen Tiguan Estate Graham Ross
04/09/2020
10 / 10

Click to read more
×

Graham Ross of Musselburgh, who had a new Urano Grey VW Tiguan Estate on 04/09/2020

Overall: 10 / 10

Delivery Punctuality Comments

Car was delivered at the exact time stated

Overall Punctuality Comments

Car was delivered at the exact time stated

Cleanliness Comments

Car was very clean and driver gave it a wipe down inside before handover

Dealer Service Comments

The delivery driver called me the day before to confirm delivery time
Skoda Octavia Estate
18/08/2020
6 / 10

Click to read more
×

of , who had a new Black Skoda Octavia Estate on 18/08/2020

Overall: 6 / 10

Delivery Punctuality Comments

Was delivered at about 5pm

Overall Punctuality Comments

Was delivered at about 5pm

Cleanliness Comments

Traffic dirt and mark on interior ceiling

Dealer Service Comments

N/a at moment

Improvements

Phone call in morning with ETA
Audi A6 Saloon Batts Batty
02/09/2020
10 / 10

Click to read more
×

Batts Batty of Northampton , who had a new Black Audi A6 Saloon on 02/09/2020

Overall: 10 / 10

Delivery Person Comments

The chap who delivered the vehicle was very pleasant and polite, friendly, he was very knowledgeable about the car, he took the time to explain all the buttons etc, he checked the car over with me, he cleaned the interior too, very impressed with him (Steve) ????

Delivery Punctuality Comments

Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????

Overall Punctuality Comments

Yes very punctual, they said early to mid afternoon, I appreciated that as I work on the night shift, I received a text at 13:50 telling me the car would arrive at 14:40 which it did on the dot ????

Cleanliness Comments

Car very clean, inside and out, even cleaned the interior before leaving ????

Improvements

Brought me chocolate (joke) ????
Hyundai Ioniq
27/08/2020
8 / 10

Click to read more
×

of , who had a new Phantom Black Hyundai Ioniq Hatchback on 27/08/2020

Overall: 8 / 10

Delivery Person Comments

He was good

Overall Comments

Arrived on time. Only concern was that as an Electric car, it arrived with 9% battery left - a trailer might have been a better option, but it wasn't a disaster

Missing Comments

probably standard but there are no car mats
Kia Niro Estate Judith Randall
01/09/2020
8 / 10

Click to read more
×

Judith Randall of Southampton, who had a new Ocean Blue Kia Niro Estate on 01/09/2020

Overall: 8 / 10

Cleanliness Comments

Not the driver's fault, we live in the sticks and there are no petrol stations or car washes locally

Dealer Service Comments

I didn't really have any contact with the dealer, not even sure who they are :-)

Overall Comments

Very prompt and very courteous driver

Improvements

There were no issues
Hyundai Tucson Estate Nick Johns
27/08/2020
10 / 10

Click to read more
×

Nick Johns of Bristol, who had a new Phantom Black Hyundai Tucson Estate on 27/08/2020

Overall: 10 / 10

Improvements

I know it's very difficult but proactively specifying a Morning or Afternoon delivery slot would have been helpful.
Mazda 3 Hatchback Tracey Bowman
28/08/2020
10 / 10

Click to read more
×

Tracey Bowman of Whitley Bay, Tyne And Wear, who had a new Jet Black Mazda 3 Hatchback on 28/08/2020

Overall: 10 / 10

Delivery Person Comments

Very helpful, wearing COVID safe ppe.

Delivery Punctuality Comments

Arrived as advised.

Overall Punctuality Comments

Arrived as advised.

Cleanliness Comments

Immaculate!

Damage Comments

None

Improvements

Nothing. It was perfect ????????
Hyundai Kona Phil Boyle
30/07/2020
6 / 10

Click to read more
×

Phil Boyle of Gateshead, who had a new Blue Lagoon Hyundai Kona Hatchback on 30/07/2020

Overall: 6 / 10

Delivery Person Comments

Gary, who dropped my car off couldn't have been a nicer guy. He was friendly, chatty and funny even taking the time to go through the cars functions with me as it had been a long timecsince I had driven an automatic..

Delivery Punctuality Comments

Gary rang when hewas half an hour away and arrived on time.

Overall Punctuality Comments

Gary rang when hewas half an hour away and arrived on time.

Cleanliness Comments

Not a mark anywhere on the car.

Dealer Service Comments

I can't really comment as didn't really have any direct contact with the dealer.

Overall Comments

It would have been hepful to get an approximate delivery window in advance. I tool a day off work and the car arrived at 4.35.

Delivery Communication Comments

As mentioned earlier, would have been nice to have had a delivery window. AM or PM would have been ok.

Improvements

Given a delivery time.
Volvo XC40 Estate Joanne Mason
24/08/2020
10 / 10

Click to read more
×

Joanne Mason of Loughton, who had a new Black Volvo XC40 Estate on 24/08/2020

Overall: 10 / 10

Audi A1 Sportback James Rooney
18/08/2020
8 / 10

Click to read more
×

James Rooney of Glasgow, who had a new Arrow grey Audi A1 Sportback on 18/08/2020

Overall: 8 / 10

Ford Puma Paul McSharry
21/08/2020
6 / 10

Click to read more
×

Paul McSharry of London, who had a new Exclusive - Lucid Red, Desert Island Blue and Grey Matter. Ford Puma on 21/08/2020

Overall: 6 / 10

Delivery Person Comments

Delivery person was very friendly and helpful

Delivery Punctuality Comments

Delivery person called and was on time

Overall Punctuality Comments

Delivery person called and was on time

Cleanliness Comments

Car was dirty outside. Required cleaning

Delivery Communication Comments

Very good from Ling, poor from supplier. Waited in Thursday, car delivered friday

Missing Comments

There is a missing trim inside the car.

Improvements

The Car was a day late. understandable at the moment. Not lings fault
Nissan Leaf
17/08/2020
8 / 10

Click to read more
×

of , who had a new Black Nissan Leaf Hatchback on 17/08/2020

Overall: 8 / 10

Delivery Person Comments

All good

Overall Comments

Good communication, punctual delivery, friendly driver.
Renault Zoe Martin Palfrey
20/08/2020
10 / 10

Click to read more
×

Martin Palfrey of Wantage, who had a new Glacier White Renault Zoe Hatchback on 20/08/2020

Overall: 10 / 10

Improvements

I was generally happy with the overall experience.
Nissan Leaf Dave Holmes
19/08/2020
10 / 10

Click to read more
×

Dave Holmes of Gravesend , who had a new Flame Red Nissan Leaf Hatchback on 19/08/2020

Overall: 10 / 10

Dealer Service Comments

I had no dealings with them so can’t comment

Improvements

These have been very difficult time what with COVID but I believe you and your team provided a first class service
Skoda Scala Ros Shaw
17/08/2020
8 / 10

Click to read more
×

Ros Shaw of Edinburgh, who had a new Black Magic Skoda Scala Hatchback on 17/08/2020

Overall: 8 / 10

Improvements

Nothing
Peugeot 3008 Estate Angus Nicolson
14/08/2020
10 / 10

Click to read more
×

Angus Nicolson of , who had a new Black Peugeot 3008 Estate on 14/08/2020

Overall: 10 / 10

Delivery Person Comments

:-))

Delivery Punctuality Comments

Jean arrived exactly when she said she would.

Overall Punctuality Comments

Jean arrived exactly when she said she would.

Improvements

Very Happy.
Hyundai Kona Martha Coates
17/08/2020
8 / 10

Click to read more
×

Martha Coates of Southsea, who had a new Tangerine Comet Hyundai Kona Hatchback on 17/08/2020

Overall: 8 / 10

Delivery Person Comments

Very good, clear communication and very friendly.

Delivery Punctuality Comments

Had an hour and a half window in which the delivery was made.

Overall Punctuality Comments

Had an hour and a half window in which the delivery was made.

Overall Comments

Very good

Improvements

Delivery company give contact details prior to delivery so I can ask questions.
Renault Kadjar Karl Florczak
14/08/2020
8 / 10

Click to read more
×

Karl Florczak of Manchester, who had a new Cosmos Blue Renault Kadjar Hatchback on 14/08/2020

Overall: 8 / 10

Delivery Person Comments

Excellent. Even though it was 8am in the morning!

Overall Comments

They arrived at the time that they stated so I can't argue. The delivery chap explained the nuances of the car.
Audi A6 Saloon Paul Hutchison
06/08/2020
10 / 10

Click to read more
×

Paul Hutchison of Heriot, who had a new Brilliant Black Audi A6 Saloon on 06/08/2020

Overall: 10 / 10

Delivery Communication Comments

Very freindly delivery guy - great comms A+
Nissan Leaf Matt Taylor
24/07/2020
8 / 10

Click to read more
×

Matt Taylor of Heanor, who had a new Gun Metallic Nissan Leaf Hatchback on 24/07/2020

Overall: 8 / 10

Cleanliness Comments

Car had been driven to me so was obviously dirty from the road but the interior had ‘grease’ marks on the interior Door panels

Dealer Service Comments

Did not have any contact with them

Missing Comments

Wheel jack

Improvements

Have the car arrive on a trailer and have the car fully charged
Audi A5 Sportback Pete Reid
10/08/2020
10 / 10

Click to read more
×

Pete Reid of ELLESMERE PORT, who had a new Mythos Black Audi A5 Sportback on 10/08/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant and very clean

Delivery Punctuality Comments

Arrived on time

Overall Punctuality Comments

Arrived on time

Cleanliness Comments

Very clean inside and out

Overall Comments

The driver contacted us and advised of the time he would arrive with the car and then arrived on time.

Delivery Communication Comments

Absolutely brilliant kept updated at all stages of the order.

Missing Comments

I'm not sure if there should be a service plan book with the car or if it is all digital now. There was no service book just the car just the owners manual.

Improvements

Nothing
Volkswagen Golf Mk7 Tai Mo
03/08/2020
8 / 10

Click to read more
×

Tai Mo of Lane End, who had a new Grey VW Golf Hatchback Mk7 on 03/08/2020

Overall: 8 / 10

Seat Leon Jackie Ginger
31/07/2020
6 / 10

Click to read more
×

Jackie Ginger of Dunstable, who had a new Nevada White Seat Leon Hatchback on 31/07/2020

Overall: 6 / 10

Overall Comments

Very disappointed that the car was driven nearly 200 miles together here, as it meant that the car was dirty when it arrived therefore didn't look "new", we were given the option to have it cleaned but we never take our cars to a carwash!

Improvements

personally, we would have like to car to have been trailered here or at least given the option to collect
Volkswagen Tiguan Estate
30/07/2020
8 / 10

Click to read more
×

of , who had a new Black VW Tiguan Estate on 30/07/2020

Overall: 8 / 10

Delivery Person Comments

No issues

Delivery Punctuality Comments

Arrived in the timescale given

Overall Punctuality Comments

Arrived in the timescale given

Cleanliness Comments

Clean

Dealer Service Comments

As per the comment above about delivery date moving. We also found the pre-approved insurers to be more expensive than others

Overall Comments

Arrived on time and a thorough handover, only reason it wasn't marked as "very good" is that we were advised a date was available but in the time it took us to confirm the date it had gone and had to be delivered a day later.

Delivery Communication Comments

Very reposnsive

Improvements

N/A
Peugeot 3008 Estate Karen Footman
03/08/2020
6 / 10

Click to read more
×

Karen Footman of Warwick, who had a new Pearl White Peugeot 3008 Estate on 03/08/2020

Overall: 6 / 10

Delivery Person Comments

He was very pleasant but uninformative.

Delivery Punctuality Comments

5pm is late

Overall Punctuality Comments

5pm is late

Cleanliness Comments

A bit dusty outside but otherwise clean.

Dealer Service Comments

No comment

Overall Comments

I expected a bit more than, here’s the keys, no I don’t know, no I’m not signing anything, don’t ask me, can I take your photo? smile & bye

Missing Comments

As previously informed

Improvements

Followed the process? I anticipated a bit more than drop & go.
Nissan Leaf Perry Barlien
27/07/2020
10 / 10

Click to read more
×

Perry Barlien of London, who had a new Silver Nissan Leaf Hatchback on 27/07/2020

Overall: 10 / 10

Delivery Punctuality Comments

Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.

Overall Punctuality Comments

Confirmation of day of delivery was timely. Driver gave a 1 hour timeframe and then rang to confirm time on the day. Also rang to offer to charge up car as it would only have a 25% charge once it was delivered. I appreciated that thoughtfulness.

Cleanliness Comments

The car was reasonably clean but had not been valeted recently. It looked like it had been sitting under a tree for months. Given the number of pine needles that fell out of boot ... On the plus side the man who delivered the car offered to pay for a clean inside and out of the car as he saw how obviously not clean it was.

Overall Comments

On time and good communication

Improvements

All good
Ford Focus Ieu Jones
31/07/2020
10 / 10

Click to read more
×

Ieu Jones of Newcastle Emlyn, who had a new Moonshine Silver Ford Focus Hatchback on 31/07/2020

Overall: 10 / 10

Delivery Person Comments

As above didn't get close enough to sniff him not that way inn lined anyway .

Delivery Punctuality Comments

They rang me 7.30am that they were half a mile away to check if they could come in

Overall Punctuality Comments

They rang me 7.30am that they were half a mile away to check if they could come in

Cleanliness Comments

Very clean

Damage Comments

None

Dealer Service Comments

O

Overall Comments

Very good , a pleasant delivery driver who had plenty of time to explain details

Improvements

Can't think of any , very professional I would say .
Mini Hatch Lee Anderson
29/07/2020
8 / 10

Click to read more
×

Lee Anderson of Minster, who had a new Melting Silver Mini Hatchback on 29/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Didn’t provide any specified time for delivery

Overall Punctuality Comments

Didn’t provide any specified time for delivery

Dealer Service Comments

How would I know!!?

Overall Comments

Very accommodating, patiently waited whilst I finished a work call that I couldn’t break away from.

Improvements

Specified time slot, even if just to say am or pm would be helpful
Renault Zoe Mark Bowles
29/07/2020
10 / 10

Click to read more
×

Mark Bowles of Yeovil, who had a new Glacier White Renault Zoe Hatchback on 29/07/2020

Overall: 10 / 10

Skoda Octavia Estate Frosty Frost
28/07/2020
8 / 10

Click to read more
×

Frosty Frost of Cheltenham, who had a new Race Blue Skoda Octavia Estate on 28/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

i wasnt given a time but it was the correct day. :)

Overall Punctuality Comments

i wasnt given a time but it was the correct day. :)

Improvements

an approximate time of day would be good.
Renault Megane RS Marko Carter
28/07/2020
8 / 10

Click to read more
×

Marko Carter of Chester, who had a new White Renault Megane RS Hatchback on 28/07/2020

Overall: 8 / 10

Audi TT Coupe Vicky Conway
27/07/2020
10 / 10

Click to read more
×

Vicky Conway of Barnsley, who had a new White Audi TT Coupe on 27/07/2020

Overall: 10 / 10

Missing Comments

Is the warranty book separate to the user manual? Also I have nit received a servicing book?
Ford Puma
24/07/2020
6 / 10

Click to read more
×

of , who had a new Grey Matter Ford Puma on 24/07/2020

Overall: 6 / 10

Delivery Person Comments

Nice bloke..

Delivery Punctuality Comments

Confusion of communicated delivery time window..

Overall Punctuality Comments

Confusion of communicated delivery time window..

Cleanliness Comments

Outside - clean (ish) but looked like it had been washed two weeks earlier and then sat in a compound since then. Inside - very dusty, with bits, detritus around in the car. Needed a vacuum and wipe down with a damp cloth. Looked straight from the factory with no attempt to clean the interior.

Damage Comments

Apart from number plate, which I've already advised..

Dealer Service Comments

As above, had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.

Overall Comments

Had many, many new cars over the last 30+ years and this delivery experience can only get as far as average.

Delivery Communication Comments

A misunderstanding about what constitutes 'dinner time'.

Missing Comments

Not seen a 'warranty book', but assuming it's under warranty during the lease I assuming it will be ok.

Improvements

Be clear about expected time of delivery - use UTC time, e.g. 12:30 Clean the car.
Skoda Octavia Estate Ash Paul
22/07/2020
8 / 10

Click to read more
×

Ash Paul of Leeds, who had a new QUARTZ GREY Skoda Octavia Estate on 22/07/2020

Overall: 8 / 10

Delivery Person Comments

he was obviously a smoker but Mario was quite a pleasant chap.

Delivery Punctuality Comments

yes, due between 8 and 9 and he arrived at 8.50

Overall Punctuality Comments

yes, due between 8 and 9 and he arrived at 8.50

Cleanliness Comments

yes it had been valeted and there was a paper floor mat in drivers footwell

Damage Comments

yes a few minor scratches which i have reported.

Overall Comments

I wasnt shown the comments as to the scratches on the delivery driver's phone. he just wrote 'not signed' and submitted them directly.

Delivery Communication Comments

Heard very little from the dealer themselves

Improvements

Driver could have shown me what he had written into his phone before submitting the information.
Honda Civic Warren Lever
22/07/2020
8 / 10

Click to read more
×

Warren Lever of Sheffield, who had a new Rallye Red Honda Civic Hatchback on 22/07/2020

Overall: 8 / 10

Volvo XC40 Estate David Begg
24/07/2020
10 / 10

Click to read more
×

David Begg of Edinburgh, who had a new Thunder Grey Volvo XC40 Estate on 24/07/2020

Overall: 10 / 10

Delivery Person Comments

Nice friendly sensible guy.

Delivery Punctuality Comments

Yes, was later than initially advised but he called en route. Not a problem.

Overall Punctuality Comments

Yes, was later than initially advised but he called en route. Not a problem.

Cleanliness Comments

Arrived on a trailer so no delivery miles. Very clean. Steering wheel and gear non were wrapped in plastic.

Dealer Service Comments

Good communication and welcome pack.

Overall Comments

Delivery was smooth and quick.

Delivery Communication Comments

Good comms all round.

Improvements

Nothing. Very good all round.
Renault Kadjar Jim Hughes
24/07/2020
10 / 10

Click to read more
×

Jim Hughes of Liverpool, who had a new Glacier Renault Kadjar Hatchback on 24/07/2020

Overall: 10 / 10

Delivery Person Comments

Pleasant guy, chatty and informative

Delivery Punctuality Comments

Early morning delivery, rang me 30 minutes before arrival

Overall Punctuality Comments

Early morning delivery, rang me 30 minutes before arrival

Cleanliness Comments

showroom clean

Overall Comments

Very quick and professional
Mini Hatch Louise Smith
24/07/2020
8 / 10

Click to read more
×

Louise Smith of Dunstable, who had a new Emerald Grey Mini Hatchback on 24/07/2020

Overall: 8 / 10

Delivery Person Comments

A little grumpy but he'd just driven for 210 miles. He warmed up after a little while...

Overall Comments

I received a text early on the delivery day with an estimated delivery time. The only reason he didn't score a very good is that I had to ask to check over the car.

Improvements

The delivery driver was in a hurry to get back on the road. It was Friday at 1.30pm and he wanted to get back to Exeter asap. Felt quite rushed.
Skoda Octavia Estate
22/07/2020
10 / 10

Click to read more
×

of , who had a new Race Blue Skoda Octavia Estate on 22/07/2020

Overall: 10 / 10

Delivery Person Comments

Didnt get close enough to smell him

Delivery Punctuality Comments

Advised between 8-10am, arrived at 08.50am

Overall Punctuality Comments

Advised between 8-10am, arrived at 08.50am

Cleanliness Comments

Immaculate

Missing Comments

Not sure if warranty/service book's are still issued-all online now?

Improvements

All good, delivered on trailer- had to unload on busy main road as our street too narrow for truck. All done very professionally
Audi A4 Estate Ross Miller
21/07/2020
8 / 10

Click to read more
×

Ross Miller of Cumbernauld, who had a new White Audi A4 Avant on 21/07/2020

Overall: 8 / 10

Delivery Person Comments

He looked hungry

Cleanliness Comments

A wee bit dusty on outside but the Scottish rain sorted that soon after

Overall Comments

Last time round guy eat his lunch driving my new car up from London and dropped his crumbs. This time received car promptly with 9 miles on clock and no crumbs ;)

Delivery Communication Comments

Got my date which was fine but half expected a courtesy phone call in morning to give rough time so I wasn’t in the toilet !

Missing Comments

No idea how to organise servicing as it’s a maintained contract. It’s a bit away to be worried about it, but I’ll probably just call Stirling Audi when the time comes?

Improvements

Maybe a quick courtesy call?
Volvo XC40 Estate Jon Stiley
17/07/2020
6 / 10

Click to read more
×

Jon Stiley of Stonehouse, who had a new Thunder Grey Volvo XC40 Estate on 17/07/2020

Overall: 6 / 10

Missing Comments

Navigation not functioning and Volvo On Call service (and attached SIM card) not installed/configured
Kia Rio Allan Decamps
17/07/2020
8 / 10

Click to read more
×

Allan Decamps of Swadlincote Derbyshire, who had a new Blaze Red Kia Rio Hatchback on 17/07/2020

Overall: 8 / 10

Volkswagen Golf Mk8 Gail Appleyard
17/07/2020
10 / 10

Click to read more
×

Gail Appleyard of Whitley Bay, who had a new Urano VW Golf Hatchback Mk8 on 17/07/2020

Overall: 10 / 10

Seat Ibiza Matt Brighton
16/07/2020
6 / 10

Click to read more
×

Matt Brighton of London, who had a new Magnetic Grey Seat Ibiza Hatchback on 16/07/2020

Overall: 6 / 10

Delivery Person Comments

Friendly chaps, from the same hometown as me.

Delivery Punctuality Comments

See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.

Overall Punctuality Comments

See main comment - was there by 10am but had no advance warning, no 30 min notice - just turned up whilst I was on a work call so they had to wait 10 mins for me to come outside.

Cleanliness Comments

Car was very good, clean. Only splattered bugs from the 100 mile drive from the dealer.

Damage Comments

Car in a good condition - had a full look round and couldn't find any dings, scratches etc.

Overall Comments

Delivery was about 10am which was good so I wasn't waiting around all day however whilst working from home I was on a work call whilst someone started calling me - the guys were already outside my flat complex waiting so It would have been nice to have a rough ETA on the day, or 30 minute warning. But otherwise easy delivery, had time to look at the body of the car and make sure all is ok. They didn't provide a delivery form but I think that's maybe change in rules with COVID?

Delivery Communication Comments

Good from Ling - however no communication on the day, the drivers turned up with no warning.

Missing Comments

Delivery form / I didn't sign anything - maybe change in COVID rules.

Improvements

Advance warning from drivers.
Volvo XC40 Estate Amy Jenkins
09/07/2020
10 / 10

Click to read more
×

Amy Jenkins of Southampton, who had a new Metallic Volvo XC40 Estate on 09/07/2020

Overall: 10 / 10

Audi A6 Saloon Donnie Mcleod
14/07/2020
8 / 10

Click to read more
×

Donnie Mcleod of GLASGOW, who had a new Vesuvius Grey Audi A6 Saloon on 14/07/2020

Overall: 8 / 10

Improvements

Make sure they have my phone number that is active, they had my old one
Skoda Scala Michael Rowden
13/07/2020
8 / 10

Click to read more
×

Michael Rowden of Reading, who had a new Race Blue Skoda Scala Hatchback on 13/07/2020

Overall: 8 / 10

Missing Comments

Warranty Book
Volvo XC40 Estate Rachael Mullard
10/07/2020
10 / 10

Click to read more
×

Rachael Mullard of Swindon, who had a new Solid - Black stone Volvo XC40 Estate on 10/07/2020

Overall: 10 / 10

Audi A5 Coupe Judy Taylor
13/07/2020
8 / 10

Click to read more
×

Judy Taylor of BURHAM, who had a new Navarra Blue Audi A5 Coupe on 13/07/2020

Overall: 8 / 10

Nissan Leaf Tom Jackson
13/07/2020
8 / 10

Click to read more
×

Tom Jackson of Gateshead, who had a new Black Nissan Leaf Hatchback on 13/07/2020

Overall: 8 / 10

Delivery Person Comments

Lovely chap

Cleanliness Comments

About as good as can be expected after driving 200 miles.

Overall Comments

Could be improved with better communication, but generally good.

Delivery Communication Comments

Excellent from Lings, but dealer comms was slow.

Improvements

Better scheduling to make planning easier
Land Rover RR Evoque Andy Balfour
07/07/2020
8 / 10

Click to read more
×

Andy Balfour of Aberdeen, who had a new White Land Rover Range Rover Evoque on 07/07/2020

Overall: 8 / 10

Cleanliness Comments

Large dirty marks on the roof lining which I didn't notice until we were approx 20 miles away from the dealer and seeing as I was facing a 6 hour drive home I had no time to return. I had to pay for a valet when I got home. I have photos of the marks if required.

Overall Comments

No problems, very friendly and efficient
Ford Puma Mark Lopez
09/07/2020
6 / 10

Click to read more
×

Mark Lopez of Daventry, who had a new Frozen White Ford Puma on 09/07/2020

Overall: 6 / 10

Delivery Person Comments

Delivery person called me prior to delivery, gave me the time he expected to be their and was pleasant and helpful. No body odour was detected.

Delivery Punctuality Comments

There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.

Overall Punctuality Comments

There was no prior agreed delivery time, just a day, so can’t say very good, but I did get the call and arrived when said.

Cleanliness Comments

The car has dark interior so can’t be 100% it was spotless - there was no evidence if being valeted but overall was clean apart from the ‘evidence’ left behind by the delivery driver. I have had a new car from ford before and carpets inside were very poor - the person cleaning car had stood on door sills to clean the roof, and were black marks on light carpet. So this compares favourably.

Damage Comments

Was raining but other than getting into a room with the right lighting all looked ok and damage free.

Dealer Service Comments

They didn’t exactly rise to the challenge when the Govt took off the lockdown. I know I’ve obtained the car from Ling, but I’d be interested to know if other of your customers have had any communication from the dealer. They know my address etc, you think they’d be very keen to try and win me over so I take my car to them for servicing.

Overall Comments

The Covid 19 crisis did not help, and car was delayed, but I accepted that. The supplying dealer was very slow, and not very innovative. I haven’t given worst score, would be easy to, because some slack has to be given for the situation we were all in. But was frustrating to see many other businesses opening up and really trying to get going and this dealer seemed to be asleep at the wheel!

Delivery Communication Comments

I have to say that Ling was always there to answer any questions, and was clear that a lot of effort was going on I didn’t see to get the car delivered.

Missing Comments

I know I wasn’t going to the show room to pick up the car, but when I’ve had new cars before the supplying dealer is keen to provide contact details and business cards etc in the event of issues, and also a stamped service book. Maybe these things matter less now, but does highlight the process of getting a new car one step away from the dealer - none of the personal touches. I’m probably talking complete rubbish, but you have given me the opportunity, so your fault. Having said all that, the really important stuff was all there; keys, mats, key for wheel lock nuts, tyre repair kit (useless though), handbook etc.

Improvements

To be fair, the pandemic threw a huge spanner in the works. However, even though I offered to go to the dealer, both before and after the lockdown the dealer seemed to want to avoid that, at least that’s the impression I got. I’ve picked up cars from a Skoda dealer, and incidentally another ford dealer, and both were very happy to send a car to pick me up from the train/bus station. As I said earlier, the dealer seemed to lack the motivation and initiative to get their car delivered. Unlike Ling, that tried very hard to convince the dealer to engage.
Kia XCeed Hatchback Graeme Clark
10/07/2020
8 / 10

Click to read more
×

Graeme Clark of Aberdeenshire , who had a new Copper Stone Kia XCeed Hatchback on 10/07/2020

Overall: 8 / 10

Delivery Person Comments

Polite and helpful

Delivery Punctuality Comments

Arrival earlier than expected but called ahead

Overall Punctuality Comments

Arrival earlier than expected but called ahead

Cleanliness Comments

It was fine. Roads were wet.

Damage Comments

Couldn’t see any damages

Overall Comments

Very good, no issues once date confirmed

Delivery Communication Comments

Kept up to date from Ling and delivery driver called ahead to confirm

Missing Comments

Didn’t sign any paperwork this time. COVID-19?

Improvements

Once date confirmed it was all good
BMW 1 Series Geoff Robinson
06/07/2020
8 / 10

Click to read more
×

Geoff Robinson of Batley, who had a new White BMW 1 Series Hatchback on 06/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Driver delayed on route

Overall Punctuality Comments

Driver delayed on route

Overall Comments

Only issue delivered no petrol so showed 24 miles on computer so had to find petrol station straight away would expect least quarter tank

Improvements

More specific on delivery times and some petrol upon delivery
Suzuki Swift Helen Clarke
07/07/2020
8 / 10

Click to read more
×

Helen Clarke of London, who had a new Grey Suzuki Swift Hatchback on 07/07/2020

Overall: 8 / 10

Delivery Person Comments

the guy was an utter delight - really helpful, very patient, lots of good advice, really nice manner.

Delivery Punctuality Comments

punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy

Overall Punctuality Comments

punctuality is a difficult thing to comment on as no times were given. he arrived at 9.30am and could have arrived any time between 9 and 5... i had assumed that it would be later in the day so was still in a meeting at that point, but hey ho it arrived early and we are very happyy

Cleanliness Comments

sparkling and brand new

Dealer Service Comments

i don't really know as Ling mediated everything

Overall Comments

Process was ok. The date was changed pretty last minute, and luckily i'm working from home so was able to accommodate this, but had i not been then that would have made like a bit tricky. Texts and emails were sent from the dealership with no explanation.

Delivery Communication Comments

great communication with Ling; poor with the delivering dealership

Improvements

a call or text half an hour before delivery on the day would have been helpful.
Ford Focus Joe Benyon
08/07/2020
8 / 10

Click to read more
×

Joe Benyon of Wigan, who had a new Agate Black Ford Focus Hatchback on 08/07/2020

Overall: 8 / 10

Fiat 500 Vic Williams
07/07/2020
8 / 10

Click to read more
×

Vic Williams of Herne Bay , who had a new Tech house Grey Fiat 500 Hatchback on 07/07/2020

Overall: 8 / 10

Delivery Punctuality Comments

Early.

Overall Punctuality Comments

Early.

Cleanliness Comments

Exterior was a bit dirty but nothing major.
BMW X3 Estate Chris Henry
08/07/2020
10 / 10

Click to read more
×

Chris Henry of Bishopton, who had a new Phytonic blue BMW X3 Estate on 08/07/2020

Overall: 10 / 10

Delivery Person Comments

Absolutely great. Lovely person. knowledgeable

Delivery Punctuality Comments

called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.

Overall Punctuality Comments

called before arriving. Called night before to confirm he was coming and estimated time. Good communication throughout.

Cleanliness Comments

washed and clean.

Dealer Service Comments

Joe Devlin was very professional.

Overall Comments

Joe was brilliant. No pressure checking the car over and he was very helpful with the controls. Very friendly and explained what we had to do.

Improvements

NOthing
Kia XCeed Hatchback Scott Stevenson
07/07/2020
6 / 10

Click to read more
×

Scott Stevenson of Glasgow, who had a new Copper Stone Kia XCeed Hatchback on 07/07/2020

Overall: 6 / 10

Delivery Punctuality Comments

No phone call to give estimated arrival time

Overall Punctuality Comments

No phone call to give estimated arrival time
Nissan Leaf
29/06/2020
10 / 10

Click to read more
×

of , who had a new Red Nissan Leaf Hatchback on 29/06/2020

Overall: 10 / 10

Overall Comments

All went well. Good comms from the delivery company in advance of the delivery.

Missing Comments

Only 1 set of keys came with the car

Improvements

Everything went well so there was no room for improvement
Renault Kadjar Mike Powell
03/07/2020
8 / 10

Click to read more
×

Mike Powell of Tadworth, who had a new Iron Blue Renault Kadjar Hatchback on 03/07/2020

Overall: 8 / 10

Improvements

Nothing. All very efficient
Honda Jazz Trevor Smallwood
03/07/2020
8 / 10

Click to read more
×

Trevor Smallwood of Blaydon On Tyne, who had a new Crystal Black Honda Jazz Hatchback on 03/07/2020

Overall: 8 / 10

Cleanliness Comments

There was a delivery film on the roof and bonnet which I didn't see be because the car was wet. It peeled of easily enough.

Delivery Communication Comments

The delivery driver did not have my mobile number.

Improvements

To ensure the delivery driver has a mobile number to advise the delivery time.
Volkswagen Golf Mk7 Ade Moody
30/06/2020
8 / 10

Click to read more
×

Ade Moody of Windsor, who had a new Black VW Golf Hatchback Mk7 on 30/06/2020

Overall: 8 / 10

Delivery Person Comments

Very pleasant

Delivery Punctuality Comments

Said around 4pm and delivered then

Overall Punctuality Comments

Said around 4pm and delivered then

Cleanliness Comments

Immaculate

Damage Comments

None

Dealer Service Comments

All fine

Overall Comments

Good the delivery guy washed the car before deivery

Missing Comments

No wheel nut

Improvements

Supplied wheel nut
Honda CR-V Estate Joe Bailey
01/07/2020
10 / 10

Click to read more
×

Joe Bailey of Kingston Upon Thames, who had a new Gun Metal Honda CR-V Estate on 01/07/2020

Overall: 10 / 10

Improvements

Sorry to be feeble... but no criticisms. The whole process has been very good indeed theoughout an exceptionally difficult period for us all. This is my 4th car from you all accomplished to a high standard. Well done indeed.
Volvo XC40 Estate Pete Bone
29/06/2020
8 / 10

Click to read more
×

Pete Bone of Bath, who had a new Onyx Black Volvo XC40 Estate on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

Good communication - called an hour before they were arriving; pleasant chaps; cleaned car with anti-septic wipes. Car was a bit dirty from the journey down but no big issue - it had been raining

Missing Comments

The Volvo On Call subscription is saying it's run out - I understood it would come as standard on the car and run out after 3 years? Can I have the contact details of the dealer who supplied the car so I can contact them please.
Mini Hatch Colin Evans
29/06/2020
8 / 10

Click to read more
×

Colin Evans of Lincoln, who had a new Solaris Orange Mini Hatchback on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and helpful

Overall Comments

Great delivery just didnt know it was coming until we got the phonecall on the morning of delivery.

Delivery Communication Comments

Did not know delivery was happening

Improvements

Made aware delivery was happening
Skoda Superb Estate Neil Percival
30/06/2020
8 / 10

Click to read more
×

Neil Percival of Orpington, who had a new Energy Blue Skoda Superb Estate on 30/06/2020

Overall: 8 / 10

Delivery Person Comments

Very pleasant, took lots of pictures of the car. Seemed quietly efficient.

Delivery Punctuality Comments

not sure as I didn't know what time he was mean't to deliver the car.

Overall Punctuality Comments

not sure as I didn't know what time he was mean't to deliver the car.

Dealer Service Comments

Delivered on the day they said they would.

Overall Comments

Letting me know when it would be arriving would be good. Even if it was only morning or afternoon.

Delivery Communication Comments

Very good with yourself. no contact with dealer

Improvements

Give some idea of when the car was going to arrive.
Renault Kadjar John Quinnell
30/06/2020
10 / 10

Click to read more
×

John Quinnell of Holt, who had a new Flame Red Renault Kadjar Hatchback on 30/06/2020

Overall: 10 / 10

Delivery Person Comments

Very nice attitude, and body odour-free

Delivery Punctuality Comments

The car was delivered right on time

Overall Punctuality Comments

The car was delivered right on time

Cleanliness Comments

The car had been washed just before delivery so it was virtually spotless

Overall Comments

Excellent. Delivery driver was very friendly and helpful.

Improvements

Nothing could have been improved. It was perfect from start to finish
Citroen C3 Hayley Hopkins
29/06/2020
8 / 10

Click to read more
×

Hayley Hopkins of Northampton, who had a new Platinum Grey Citroen C3 Hatchback on 29/06/2020

Overall: 8 / 10

Delivery Person Comments

He seemed a little be impatient when I was checking the car over, didn’t say anything just looked keen for me to hurry up

Delivery Punctuality Comments

He called an hour before to give a heads up he was on his way

Overall Punctuality Comments

He called an hour before to give a heads up he was on his way

Cleanliness Comments

The car had some muck inside the door seals, and the whole car had a layer of dust over it

Damage Comments

There appears to be no damage to the car but the back number plate has a flaw through the middle of it (a lighter vertical line) it’s not damaged though

Improvements

A rough delivery slot would of helped, even if it was just morning or afternoon
Citroen C3 Dean Llewellyn
27/06/2020
8 / 10

Click to read more
×

Dean Llewellyn of Ludlow, who had a new Cumulus Grey Citroen C3 Hatchback on 27/06/2020

Overall: 8 / 10

Volkswagen Golf Mk7 Colin Duffy
23/06/2020
8 / 10

Click to read more
×

Colin Duffy of Saltcoats, who had a new metallic VW Golf Hatchback Mk7 on 23/06/2020

Overall: 8 / 10

Improvements

Nothing
Volvo XC40 Estate Craig Adley
23/06/2020
6 / 10

Click to read more
×

Craig Adley of Halifax, who had a new Glacier Silver Volvo XC40 Estate on 23/06/2020

Overall: 6 / 10

Delivery Person Comments

Good with no issues.

Delivery Punctuality Comments

The delivery was delayed by a day and then was delivered later than expected on the following day

Overall Punctuality Comments

The delivery was delayed by a day and then was delivered later than expected on the following day

Cleanliness Comments

Very good with no issues

Overall Comments

I was expecting delivery of the car on the 22nd June, however, I got a call from the dealer asking if the car could be delivered the following day. I agreed and they confirmed it would be delivered around lunchtime. I still had not heard anything by 3pm on the 23rd June so I rang the dealer and they said it would be with me by 5pm. The car was delivered at approx 5:45pm. I would have appreciated a call on the 23rd just to advise me what was happening with an approximate time, so I didn't have to chase up.

Improvements

I think the only improvement was for the dealer to call me with an update on the agreed delivery day (23rd June), instead of me having to chase.
Mazda CX-5 Estate Graeme Clark
22/06/2020
8 / 10

Click to read more
×

Graeme Clark of Aberdeenshire , who had a new Arctic white Mazda CX-5 Estate on 22/06/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver contacted me a couple of days before hand and was bang on time with delivery

Delivery Punctuality Comments

On time, maybe a little early

Overall Punctuality Comments

On time, maybe a little early

Cleanliness Comments

Nothing really of note

Damage Comments

Outside of car was a little dirty but weather was raining

Dealer Service Comments

After being told car was at the dealer, couldn’t have been delivered much faster.

Overall Comments

Once paperwork done, delivery was arranged and delivered quickly

Delivery Communication Comments

Always quick replies from yourself. Delivery driver was good, phoned me, text me arrival time to confirm and was polite and helpful when he delivered the car. Not contact with dealer. Not heard anything from finance company yet.

Missing Comments

Nothing missing I think, no car mats but that seems to be the norm. Would be a nice touch to have correct mats with the car but there’s always Google

Improvements

Not much, hopefully all as quick and efficient.
Nissan Leaf
19/06/2020
10 / 10

Click to read more
×

of , who had a new Black Nissan Leaf Hatchback on 19/06/2020

Overall: 10 / 10

Delivery Person Comments

Nice guy, showed us how to use the car as we’d never had an electric before

Delivery Punctuality Comments

Arrived 10 mins before time

Overall Punctuality Comments

Arrived 10 mins before time

Cleanliness Comments

Immaculate came with plastic seat covers and steering wheel cover - driver wiped car down for Covid 19

Damage Comments

None

Overall Comments

Delivery driver rang day before and gave time for delivery, checked all details were correct - arrived early

Delivery Communication Comments

Excellent all the way through

Improvements

Nothing really
Volkswagen Golf Mk7 Ronan Milne
19/06/2020
8 / 10

Click to read more
×

Ronan Milne of Inverkeithing, who had a new Lapiz Blue VW Golf Hatchback Mk7 on 19/06/2020

Overall: 8 / 10

Missing Comments

No service book, apparently that’s not a thing now according to the delivery driver. I need to contact a dealer the check as I am not sure if that’s true.
Volkswagen Golf Mk8 Laura Monks
17/06/2020
8 / 10

Click to read more
×

Laura Monks of London, who had a new Black VW Golf Hatchback Mk8 on 17/06/2020

Overall: 8 / 10

Improvements

Nothing really! Super happy with my car and thank you!
Skoda Superb Russell Morgan
17/06/2020
8 / 10

Click to read more
×

Russell Morgan of Wirksworth, who had a new Quartz Grey Skoda Superb Hatchback on 17/06/2020

Overall: 8 / 10

Dealer Service Comments

Maybe less stickers on the car advertising themselves
Nissan Leaf
15/06/2020
8 / 10

Click to read more
×

of , who had a new Flame Red Nissan Leaf Hatchback on 15/06/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant chatty fellow with useful advice.

Cleanliness Comments

Bit mucky on inner doors, but was explained it couldn't be valeted.

Damage Comments

Minor aesthetic imperfection to the near side rear passenger window rubber as noted on delivery doc.

Dealer Service Comments

Remember they kept getting my phone number wrong!

Overall Comments

Provisional mark I'll let you know within 14 days if it came with Covona 19 as I'll change to very poor.

Missing Comments

Not sure about the delivery form

Improvements

Airdropped it by drone. Flowers for the wife. Ribbons on the bonnet. A free cat. Complimentary petrol for nostalgia.
Audi A4 Estate Steph Martin
17/06/2020
10 / 10

Click to read more
×

Steph Martin of Lambourn, who had a new White Audi A4 Avant on 17/06/2020

Overall: 10 / 10

Cleanliness Comments

Driver wiped steering wheel, gear knob and handles with disinfectant.

Overall Comments

Driver called me around 45min before delivery and was very professional and courteous.
Volvo S90 Saloon Gary Stanley
16/06/2020
10 / 10

Click to read more
×

Gary Stanley of Sittingbourne, who had a new Mussel Blue Volvo S90 Saloon on 16/06/2020

Overall: 10 / 10

Mercedes A Class Pete Hudson
15/06/2020
10 / 10

Click to read more
×

Pete Hudson of Shrewsbury, who had a new Designo Patagonia Red Mercedes A Class Hatchback on 15/06/2020

Overall: 10 / 10

Delivery Person Comments

nice chap

Delivery Punctuality Comments

Bang on time

Overall Punctuality Comments

Bang on time

Cleanliness Comments

Spotless

Overall Comments

All went smoothly
Mercedes GLC Estate Joanna Sulaiman
15/06/2020
8 / 10

Click to read more
×

Joanna Sulaiman of London, who had a new Brilliant Blue Mercedes GLC Estate on 15/06/2020

Overall: 8 / 10

Skoda Kamiq Hatchback David Black
16/06/2020
10 / 10

Click to read more
×

David Black of Great Missenden, who had a new Race Blue Skoda Kamiq Hatchback on 16/06/2020

Overall: 10 / 10

Dealer Service Comments

have had no contact with supplying dealer

Improvements

nothing
Kia XCeed Hatchback Simon McDermott
15/06/2020
8 / 10

Click to read more
×

Simon McDermott of Middlesbrough, who had a new Lunar Silver Kia XCeed Hatchback on 15/06/2020

Overall: 8 / 10

Damage Comments

Unfortunately there is a scratch on a piece of silver trim at the front of the vehicle, I didn't notice this prior to the delivery driver leaving however. It's about an inch and a half long.

Delivery Communication Comments

Very good

Missing Comments

The manual I received with the xceed of for the ceed model. I've contacted kia solihull and they said they issue xceed with ceed manual, is this right?

Improvements

Was ok
Volkswagen Tiguan Estate Stu Emms
11/06/2020
10 / 10

Click to read more
×

Stu Emms of Wotton Under Edge, who had a new Atlantic Blue VW Tiguan Estate on 11/06/2020

Overall: 10 / 10

Delivery Person Comments

See comments above - spot on

Delivery Punctuality Comments

Phoned when he was 30mins away

Overall Punctuality Comments

Phoned when he was 30mins away

Overall Comments

NIce chap, showed me his 'negative' COVID test certifiate and had already helpfully phoned ahead to let me know when he would be arriving; he had already uploaded the sat nav and radio updates via a CD from VW which saved me some time

Missing Comments

Only noticed this morning that the: service record booklet was not in the VW wallet

Improvements

Nothing
Skoda Octavia Estate Matt Nelmes
10/06/2020
10 / 10

Click to read more
×

Matt Nelmes of Gloucester , who had a new Energy Blue Skoda Octavia Estate on 10/06/2020

Overall: 10 / 10

Delivery Punctuality Comments

Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement

Overall Punctuality Comments

Did not get notified of delivery time but was at home all day so not a real problem but for others may have been a requirement

Dealer Service Comments

No contact with except delivery driver
Ford Puma Richard Boreham
08/06/2020
6 / 10

Click to read more
×

Richard Boreham of Fleet, who had a new Desert island blue Ford Puma on 08/06/2020

Overall: 6 / 10

Delivery Person Comments

No probs.

Delivery Punctuality Comments

I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.

Overall Punctuality Comments

I didn't have an eta but driver called a few mins before arriving. Given that we are at home all the time that's hardly an issue but it would have been good to have got a call / email / SMS when they left the dealer with an estimated arrival time.

Cleanliness Comments

Fine and clean inside. Outside was also clean and only evidence was of a typical drive from Leamington Spa to Fleet (a few small bugs on front paint). So no issue.

Dealer Service Comments

Difficult to comment. I didn't have any communication with the dealer direct.

Overall Comments

No probs and straightforward. Driver called himself a cab and departed once we had done the docs.

Delivery Communication Comments

Well informed.

Missing Comments

Not yet anyway!

Improvements

Just the advanced delivery eta as noted above.
Volvo XC40 Estate Neil Chipchase
05/06/2020
10 / 10

Click to read more
×

Neil Chipchase of Batley, who had a new Glacier Silver Volvo XC40 Estate on 05/06/2020

Overall: 10 / 10

Delivery Punctuality Comments

Contacted day before to confirm arrival time. Following day the car arrived at the stated time.

Overall Punctuality Comments

Contacted day before to confirm arrival time. Following day the car arrived at the stated time.

Improvements

Nothing at all, perfect.
BMW i3
02/06/2020
8 / 10

Click to read more
×

of , who had a new White BMW i3 Hatchback on 02/06/2020

Overall: 8 / 10

Cleanliness Comments

There were a couple of marks on the drivers door but these have since cleaned off.
Nissan Qashqai Nicky Compton
29/05/2020
10 / 10

Click to read more
×

Nicky Compton of Southsea, who had a new Flame Red Nissan Qashqai Hatchback on 29/05/2020

Overall: 10 / 10

Delivery Punctuality Comments

rang 2 hours before to give an estimated time of delivery

Overall Punctuality Comments

rang 2 hours before to give an estimated time of delivery
Nissan Qashqai Pete Archbold
29/05/2020
10 / 10

Click to read more
×

Pete Archbold of Bucks, who had a new Flame Red Nissan Qashqai Hatchback on 29/05/2020

Overall: 10 / 10

Citroen C3 Kathryn Sykes
20/05/2020
8 / 10

Click to read more
×

Kathryn Sykes of Sheffield, who had a new Platinum Citroen C3 Hatchback on 20/05/2020

Overall: 8 / 10

Delivery Punctuality Comments

Rang approximately an hour before delivery

Overall Punctuality Comments

Rang approximately an hour before delivery

Cleanliness Comments

Exterior very dusty so hard to check. Said local carwash was out of order when he arrived.

Missing Comments

Handbook after delivery was completed. No delivery form - done electronically not asked sign (expect this was due to covid-19)
Nissan Qashqai Junie Baxter
13/05/2020
4 / 10

Click to read more
×

Junie Baxter of BIRMINGHAM, who had a new Black Nissan Qashqai Hatchback on 13/05/2020

Overall: 4 / 10

Cleanliness Comments

Car was untidy on the drver side and passenger side.

Improvements

Car presentable and clean
Citroen C3 Stanley Bell
20/05/2020
10 / 10

Click to read more
×

Stanley Bell of York, who had a new Black Citroen C3 Hatchback on 20/05/2020

Overall: 10 / 10

Cleanliness Comments

he went through the carwash before delivering it

Missing Comments

did not sign for car, due to corona, but agreed that he filled my details in
Honda Civic
15/05/2020
8 / 10

Click to read more
×

of , who had a new Sonic Grey Honda Civic Hatchback on 15/05/2020

Overall: 8 / 10

Damage Comments

There was a tyre warning message on the dashboard which was noted. I set all the tyres to correct pressure and all is fine now. There is also a small scratch on the front drivers door but unfortunately i did not see this when it was delivered.

Dealer Service Comments

no paperwork otherwise great

Missing Comments

I was told id receive a delivery report later that day but as yet nothing has arrived.
Nissan Qashqai Angie Walker
04/05/2020
? / 10

Click to read more
×

Angie Walker of MIDDLESBROUGH, who had a new Magnetic red Nissan Qashqai Hatchback on 04/05/2020

Overall: ? / 10

Delivery Person Comments

Goodvery good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Average

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good

Delivery Communication Comments

Good

Improvements

Nothing
Nissan Qashqai Ian Reid
01/05/2020
10 / 10

Click to read more
×

Ian Reid of Dumfries, who had a new Gun Metallic Nissan Qashqai Hatchback on 01/05/2020

Overall: 10 / 10

Delivery Person Comments

Courteous and understanding

Delivery Punctuality Comments

On time

Overall Punctuality Comments

On time

Cleanliness Comments

Was washed. Only comment would be an option shoul be provided to add car mats to price, so that when delivered then any loose dirt would be collected

Dealer Service Comments

Very good

Overall Comments

Good Comms and on time

Delivery Communication Comments

Excellent both parties

Improvements

Nothing
Volvo XC40 Estate Colin Morrison
17/03/2020
8 / 10

Click to read more
×

Colin Morrison of Biggleswade, who had a new Fusion Red Volvo XC40 Estate on 17/03/2020

Overall: 8 / 10

Improvements

All was fine.
Audi Q5 Estate Adrian Furminger
31/01/2020
6 / 10

Click to read more
×

Adrian Furminger of Longfield, who had a new Glacier white metallic Audi Q5 Estate on 31/01/2020

Overall: 6 / 10

Delivery Punctuality Comments

Yes but weeks late

Overall Punctuality Comments

Yes but weeks late

Cleanliness Comments

Expected condition due to having been driven down

Dealer Service Comments

Worst level of service I have experienced in 40 years of buying/leasing new cars

Overall Comments

When they eventually made the delivery they managed to deliver it to the right place at the right time. Almost a miricle based on their prior performance

Delivery Communication Comments

You guys were good, just let down by incompetent dealer
Ford Focus Chris Parker
06/03/2020
10 / 10

Click to read more
×

Chris Parker of Derby, who had a new Desert Island Blue Ford Focus Hatchback on 06/03/2020

Overall: 10 / 10

BMW 4 Series Gran Coupe Kel Solanki
26/03/2020
10 / 10

Click to read more
×

Kel Solanki of Romford, who had a new Alpine White BMW 4 Series Gran Coupe on 26/03/2020

Overall: 10 / 10

Audi A6 Saloon Rob Plaister
25/03/2020
10 / 10

Click to read more
×

Rob Plaister of Solihull, who had a new Brilliant Black Audi A6 Saloon on 25/03/2020

Overall: 10 / 10

Nissan Qashqai Zoe Newman
23/03/2020
10 / 10

Click to read more
×

Zoe Newman of Loughton, who had a new Flame Red Nissan Qashqai Hatchback on 23/03/2020

Overall: 10 / 10

Improvements

Nothing - driver was very pleasant and arrived when he said he would
Land Rover Discovery Sport Station Wagon Ola Ogunboye
06/03/2020
6 / 10

Click to read more
×

Ola Ogunboye of Welwyn Garden City , who had a new Black Land Rover Discovery Sport on 06/03/2020

Overall: 6 / 10

Delivery Person Comments

friendly and professional

Cleanliness Comments

the outside was not properly valeted.

Overall Comments

the car was delivered on time but the driver could not given detailed illustration or explanations of the car's operations.

Improvements

none.
Skoda Karoq Estate Ken Smith
23/03/2020
8 / 10

Click to read more
×

Ken Smith of Leicester, who had a new Moon White Skoda Karoq Estate on 23/03/2020

Overall: 8 / 10

Damage Comments

Haven’t noticed any

Missing Comments

Service book and warranty information book

Improvements

Maybe a little longer explaining the cars systems/functions. Not everyone is techy at our age.
Ford Puma Chrissy Bradley
23/03/2020
8 / 10

Click to read more
×

Chrissy Bradley of Chester Le Street, who had a new Agate Black Ford Puma on 23/03/2020

Overall: 8 / 10

Improvements

smooth exact to time . the driver needed directions for bus felt awfull not offering a lift as ins wasn't sorted yet
Nissan Qashqai Marc Murray
23/03/2020
8 / 10

Click to read more
×

Marc Murray of Blyth, who had a new Vivid blue Nissan Qashqai Hatchback on 23/03/2020

Overall: 8 / 10

Delivery Person Comments

Little reluctant to add one of the issues to the delivery note

Damage Comments

Noted on delivery sheet and pictures taken.

Missing Comments

Assumed a new car would come with mats, but must be my mistake
Mercedes GLA Class Sabrina Dawe
19/03/2020
8 / 10

Click to read more
×

Sabrina Dawe of Enfield, who had a new Jupiter red Mercedes GLA Class Hatchback on 19/03/2020

Overall: 8 / 10

Delivery Person Comments

Delivery driver was very nice , polite and helpful

Delivery Punctuality Comments

Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery

Overall Punctuality Comments

Although it was 6 days late when it finally arrived there was good communication from the driver in respect of the time of delivery

Dealer Service Comments

the late delivery and lasat minute notice wasn't ideal but they did a good job with getting me a hire car at short notice

Overall Comments

My car was delayed at very short notice for 6 days when they must have realsied it wasn't ready for delivery

Delivery Communication Comments

Guy was very helpful and chased the dealer so I got a hire car
Citroen C5 Aircross Martin Polley
19/03/2020
8 / 10

Click to read more
×

Martin Polley of Abergavenny, who had a new Polar white Citroen C5 Aircross Hatchback on 19/03/2020

Overall: 8 / 10

Missing Comments

Not sure if this car is meant to have a spare wheel, but it hasn’t got one. (It does have a tire sealant/pump thing, so I guess it’s not meant to have a spare :)

Improvements

You guys were great. No complaints :)
Volkswagen Polo Sion Smith
18/03/2020
10 / 10

Click to read more
×

Sion Smith of Chester, who had a new Flash Red VW Polo Hatchback on 18/03/2020

Overall: 10 / 10

Cleanliness Comments

Car is spotless.

Dealer Service Comments

Phoned me when he set off and arrived 40 minutes later exactly when he said he would
Renault Captur Wendy Jones
18/03/2020
10 / 10

Click to read more
×

Wendy Jones of Kent, who had a new Arctic Renault Captur Hatchback on 18/03/2020

Overall: 10 / 10

Delivery Person Comments

Happy chap

Delivery Punctuality Comments

8.am great time

Overall Punctuality Comments

8.am great time

Damage Comments

All good

Overall Comments

Quick and easy
Peugeot 208 Ell Weight
18/03/2020
8 / 10

Click to read more
×

Ell Weight of Stanford-le-hope, who had a new Nimbus Grey Peugeot 208 Hatchback on 18/03/2020

Overall: 8 / 10

Delivery Person Comments

No body odour (yay!)

Cleanliness Comments

A few dirt marks but that’s to be expected.

Overall Comments

The delivery man was very friendly and encouraged me to check the car thoroughly.

Delivery Communication Comments

Great communication, especially with me asking lots of questions

Missing Comments

Nothing missing

Improvements

Nothing. All went smoothly and on time. Thanks!
Citroen C3 Gary Norris
16/03/2020
10 / 10

Click to read more
×

Gary Norris of Forest Row, who had a new PERLA NERA BLACK Citroen C3 Hatchback on 16/03/2020

Overall: 10 / 10

Kia Sportage Estate Melissa Robinson
12/03/2020
8 / 10

Click to read more
×

Melissa Robinson of , who had a new Gun metal Kia Sportage Estate on 12/03/2020

Overall: 8 / 10

Missing Comments

340

Improvements

Nothing ????
Honda Civic Suzanne Curran
16/03/2020
10 / 10

Click to read more
×

Suzanne Curran of St. Albans, who had a new Rallye Red Honda Civic Hatchback on 16/03/2020

Overall: 10 / 10

Delivery Punctuality Comments

He even arrived slightly early but did phone me to warn me of this.

Overall Punctuality Comments

He even arrived slightly early but did phone me to warn me of this.

Overall Comments

The delivery driver both called and text me on the Friday before delivery. Very polite, efficient and helpful. No problems whatsoever!

Delivery Communication Comments

Amazing communication from start to finish!!!!

Improvements

Nothing!
Audi A5 Coupe Evs Evans
13/03/2020
8 / 10

Click to read more
×

Evs Evans of Hove, who had a new Daytona Grey Audi A5 Coupe on 13/03/2020

Overall: 8 / 10

BMW 2 Series Coupe Peter Lin
13/03/2020
8 / 10

Click to read more
×

Peter Lin of Malmesbury, who had a new Estoril Blue BMW 2 Series Coupe on 13/03/2020

Overall: 8 / 10

Land Rover RR Evoque Mehdi Saadian
13/03/2020
8 / 10

Click to read more
×

Mehdi Saadian of London, who had a new Fuji White Land Rover Range Rover Evoque on 13/03/2020

Overall: 8 / 10

Delivery Person Comments

Very professional attitude

Delivery Punctuality Comments

Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.

Overall Punctuality Comments

Would have appreciated a 24hr notice on edt, but the delivery person called 45mins before, which was nice.

Damage Comments

Thank goodness

Improvements

more communications from the dealer on estimated time for delivery, at least 24hrs before, would have been much appreciated.
Nissan Qashqai Julian Davies
12/03/2020
10 / 10

Click to read more
×

Julian Davies of Livingston, who had a new Gun Metallic Nissan Qashqai Hatchback on 12/03/2020

Overall: 10 / 10

Delivery Person Comments

Very nice guy

Delivery Punctuality Comments

I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time

Overall Punctuality Comments

I was phoned to let me know when the car would be delivered and to check the address. The guy turned up on time

Cleanliness Comments

It was a snowy day so the delivery guy took the car to the car wash before delivery

Damage Comments

None

Overall Comments

I knew at all times what was going on and what to expect

Delivery Communication Comments

Great communication from both you and the dealer

Improvements

Can't think of anything. Will definitely do business with you again and recommend you to others
BMW 4 Series Gran Coupe Lee Howarth
13/03/2020
10 / 10

Click to read more
×

Lee Howarth of Chesterfield, who had a new White BMW 4 Series Gran Coupe on 13/03/2020

Overall: 10 / 10

Delivery Person Comments

The driver called when on the way with en tea which was helpful.

Delivery Punctuality Comments

No issues arrived when agreed.

Overall Punctuality Comments

No issues arrived when agreed.

Overall Comments

I got the car delivered sooner than expected and the company were flexible with a delivery time to suit.

Improvements

No issues.
Audi TT Coupe Brendan Dawes
11/03/2020
8 / 10

Click to read more
×

Brendan Dawes of Southport, who had a new Nano Grey Audi TT Coupe on 11/03/2020

Overall: 8 / 10

Delivery Person Comments

As above

Delivery Punctuality Comments

Called to say he was half hour away

Overall Punctuality Comments

Called to say he was half hour away

Overall Comments

Very nice, courteous lad.

Delivery Communication Comments

Perfect.

Missing Comments

Should there be a V5 — I’m guessing no as this is a lease car.

Improvements

Nothing. Very happy.
Skoda Scala David Burke
09/03/2020
10 / 10

Click to read more
×

David Burke of Bexley/Kent, who had a new Energy Blue Skoda Scala Hatchback on 09/03/2020

Overall: 10 / 10

Skoda Kodiaq Estate Uncle Albert Downs
09/03/2020
8 / 10

Click to read more
×

Uncle Albert Downs of Wimborne, who had a new Quartz Grey Skoda Kodiaq Estate on 09/03/2020

Overall: 8 / 10

Delivery Person Comments

Pleasant enough - took time to go through instruments of car and checked tools in boot were all there.

Delivery Punctuality Comments

Arrived within 15 mins of stated time.

Overall Punctuality Comments

Arrived within 15 mins of stated time.

Cleanliness Comments

Car had been washed just prior to delivery so very clean.

Damage Comments

Really small chip in paintwork. Delivery company arranged for chip repair assessment next day for repair.

Dealer Service Comments

Don't know how to score this as no contact. Was a long lead time from order to delivery is all I can say

Overall Comments

Good experience - They phoned Friday to tell me what time they were aiming for delivery on the Monday. Had a follow up text Monday to confirm delivery time.

Delivery Communication Comments

I've been kept informed of delivery status at all times

Missing Comments

Delivery driver couldn't find locking wheelnut so reported missing. However found it later - very well hidden in compartment under rear seats

Improvements

All good no complaints.
Renault Captur Colin Wright
28/02/2020
10 / 10

Click to read more
×

Colin Wright of Halling, who had a new Ocean Blue Renault Captur Hatchback on 28/02/2020

Overall: 10 / 10

Mercedes E Class Coupe Sue Duffin
06/03/2020
8 / 10

Click to read more
×

Sue Duffin of Ormskirk , who had a new Rubellite Red Mercedes E Class Coupe on 06/03/2020

Overall: 8 / 10

Cleanliness Comments

had power washed but dirty still as could not use brush

Dealer Service Comments

No contact

Improvements

Nothing everything fine
Seat Ateca Estate Andy Turnley
06/03/2020
6 / 10

Click to read more
×

Andy Turnley of Long Marston, who had a new Rhodium Grey Seat Ateca Estate on 06/03/2020

Overall: 6 / 10

Delivery Person Comments

The delivery person spoke very little English but managed to complain about how far he had driven. He handed me an envelope containing spare key and user manual, and asked me to sign my name on his mobile - I asked him to wait whilst I checked the car for damage. After checking car I signed and he said thanks and was gone.

Delivery Punctuality Comments

Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30

Overall Punctuality Comments

Having waited in all day with no communication on delivery time I received call from the driver approx. 30 minutes before delivery, at approx. 17:30

Cleanliness Comments

Fingerprints on dashboard/instrumentation

Dealer Service Comments

Can't really score this because I have had no communication with dealer

Overall Comments

Did not feel this delivery was as smooth as the previous 3 cars I have leased through Lings Cars.

Missing Comments

Warranty book - also the Navigation system does not work - it gives message 'Navigation database not available'

Improvements

An improvement would have been to give me a better idea of delivery time - the guy could have called me in the morning to let me know he was driving all the way from Wrexham - this would have given me an idea of his ETA
Toyota C-HR Hugh Stuart-Buttle
06/03/2020
10 / 10

Click to read more
×

Hugh Stuart-Buttle of Macclesfield, who had a new Pure white Toyota C-HR Hatchback on 06/03/2020

Overall: 10 / 10

Missing Comments

Delivery report was electronic but I haven’t seen anything yet against what I signed for
Toyota Corolla Jonquil Hinson
06/03/2020
10 / 10

Click to read more
×

Jonquil Hinson of Newcastle, who had a new Pure White Toyota Corolla Hatchback on 06/03/2020

Overall: 10 / 10

Missing Comments

I just signed his phone so didn't receive a delivery form (at least, I can't see one).

Improvements

Nothing I can think of!
Land Rover RR Sport Estate Ayodeji Adeyeye
03/03/2020
10 / 10

Click to read more
×

Ayodeji Adeyeye of Salford, who had a new Narvik Black Land Rover Range Rover Sport on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Overall Comments

Very good

Delivery Communication Comments

Very good
Hyundai Tucson Estate Rod Smith
05/03/2020
8 / 10

Click to read more
×

Rod Smith of Horsted Keynes, who had a new Micron Grey Hyundai Tucson Estate on 05/03/2020

Overall: 8 / 10

Improvements

Slight delay in confirming delivery time, am/pm but not a major issue.
Volkswagen T-Roc Bev Leese
04/03/2020
10 / 10

Click to read more
×

Bev Leese of Doncaster , who had a new Urano Grey VW T-Roc Hatchback on 04/03/2020

Overall: 10 / 10

Delivery Person Comments

He was fantastic :-)

Delivery Punctuality Comments

Excellent

Overall Punctuality Comments

Excellent

Overall Comments

Very goid

Improvements

Had a timescale before the day
Mercedes E Class Saloon Chris Davis
02/03/2020
6 / 10

Click to read more
×

Chris Davis of Worcester, who had a new Selinite Grey Mercedes E Class Saloon on 02/03/2020

Overall: 6 / 10

Dealer Service Comments

Poor communication, blame shifting, lack of care for customer (even if I'm only an indirect customer).

Delivery Communication Comments

I'm happy LingsCars communicated everything they knew in a speedy fashion. The dealer, however, sucked at communicated properly and was not clear with LingsCars when liaising to resolve issue(s).

Improvements

Hire an Oracle to foresee that the prep company was going be thick and make up my plates incorrectly. Other than that, probably nothing :-)
Skoda Kodiaq Estate Paul Coggins
04/03/2020
8 / 10

Click to read more
×

Paul Coggins of SHEFFIELD, who had a new Quartz grey Skoda Kodiaq Estate on 04/03/2020

Overall: 8 / 10

Delivery Person Comments

Nice guy

Delivery Punctuality Comments

Came as he said he would

Overall Punctuality Comments

Came as he said he would

Cleanliness Comments

A bit of dirt from transport but not surprised given where came from

Overall Comments

Phoned well in advance and went through basic controls

Delivery Communication Comments

9
Citroen C3 Sue Roberts
04/03/2020
8 / 10

Click to read more
×

Sue Roberts of Deal, who had a new Nera Black Citroen C3 Hatchback on 04/03/2020

Overall: 8 / 10

Overall Comments

Would have preferred a little notice 24 hours before so that I could plan my day and also make sure I wasn't in my pyjamas which is how I normally work from home :-)

Improvements

coffee, cake, balloons....lol
Mercedes A Class Helen Skea
03/03/2020
10 / 10

Click to read more
×

Helen Skea of Newcastle Upon Tyne, who had a new Polar white Mercedes A Class Hatchback on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Pleasant demeanor, no noticeable body odour.

Delivery Punctuality Comments

Was called approx one hour before delivery to let me know the eagle would be dropped

Overall Punctuality Comments

Was called approx one hour before delivery to let me know the eagle would be dropped

Dealer Service Comments

It was all fine.

Overall Comments

It was a smooth transaction.

Delivery Communication Comments

All good, I was given a delivery window by Lings the day before delivery and delivery agent called me to let me know they were an hour away.

Improvements

I can't think of anything.
Seat Ibiza Nick KLUGE
03/03/2020
10 / 10

Click to read more
×

Nick KLUGE of CLACTON ON SEA, who had a new White Seat Ibiza Hatchback on 03/03/2020

Overall: 10 / 10

Delivery Person Comments

Cheerful and business like

Delivery Punctuality Comments

Much earlier than expected..whuch was fine

Overall Punctuality Comments

Much earlier than expected..whuch was fine

Cleanliness Comments

No issues presented well

Damage Comments

No damage

Dealer Service Comments

Not had any communication ...apart from little niggles about possible missing stuff all seems fine .

Overall Comments

Quick, easy and efficient

Delivery Communication Comments

Phoned ahead and gave me eta

Missing Comments

I think the delivery form may be emailed . No Maintainance warranty book and nut for alloys

Improvements

Nothing , it was very good .
Seat Arona Jase Slater
03/03/2020
8 / 10

Click to read more
×

Jase Slater of Brockley, who had a new Black Seat Arona Hatchback on 03/03/2020

Overall: 8 / 10

Nissan Leaf Karen Barrie
28/02/2020
6 / 10

Click to read more
×

Karen Barrie of Glasgow, who had a new Arctic white Nissan Leaf Hatchback on 28/02/2020

Overall: 6 / 10

Delivery Person Comments

Nice chap, but in a rush to get signature and leave

Delivery Punctuality Comments

Delivered early PM instead of AM

Overall Punctuality Comments

Delivered early PM instead of AM

Cleanliness Comments

Interior a little dirty for a new car. Dealer/factory writing still on wheels and windows. Number plates not on straight.
Nissan Qashqai Matt Heywood
28/02/2020
8 / 10

Click to read more
×

Matt Heywood of Manchester, who had a new Gun Met Nissan Qashqai Hatchback on 28/02/2020

Overall: 8 / 10

Audi A6 Saloon Rich Mason
26/02/2020
8 / 10

Click to read more
×

Rich Mason of Burton On Trent, who had a new Daytona Grey Audi A6 Saloon on 26/02/2020

Overall: 8 / 10

Overall Comments

kept informed and on time

Improvements

maybe an AM or PM option?
Audi A5 Convertible Bruce Collier
25/02/2020
10 / 10

Click to read more
×

Bruce Collier of Bicester, who had a new Mythos black Audi A5 Cabriolet on 25/02/2020

Overall: 10 / 10

Delivery Person Comments

Andy Hall delivered my car and was from the start pleasant. Ha had called ahead regarding arrival time

Delivery Punctuality Comments

Bang on time

Overall Punctuality Comments

Bang on time

Cleanliness Comments

Lucky it had been a dry day, but the car had been well prepared. Evidence it had been waxed - brilliant

Damage Comments

Tried to find some, but none

Dealer Service Comments

Vehicle from Swindon Audi, no direct contact

Overall Comments

Vehicle on low loader

Missing Comments

Asked what should be there and shown, sounded like all there

Improvements

Nothing
Nissan Leaf Ian Oakes
24/02/2020
8 / 10

Click to read more
×

Ian Oakes of Reading, who had a new Blade silver Nissan Leaf Hatchback on 24/02/2020

Overall: 8 / 10

Delivery Punctuality Comments

Later than originally communicated but did phone advise timing early in the morning

Overall Punctuality Comments

Later than originally communicated but did phone advise timing early in the morning

Dealer Service Comments

Car excellent and everything supplied correctly. Delivery driver knew very little about how the car worked so we went through the very basic functions but that was all.

Overall Comments

Delivery later than originally indicated but they did phone early in day to advise rough delivery time

Improvements

A bit more advice and explanation from the delivery driver on the car functions would have been nice.
Citroen C5 Aircross Don Murphy
20/02/2020
8 / 10

Click to read more
×

Don Murphy of CHESHIRE, who had a new Non metallic - white Citroen C5 Aircross Hatchback on 20/02/2020

Overall: 8 / 10

Dealer Service Comments

THE SCRAPS OF PAPER LEFT ON THE FLOOR TO SAVE THE CARPETS, WERE THE ORIGINAL CHECK LISTS WHEN THE CAR CAME INTO BRITAIN. THE DATE WAS NOV 2019. LONG TIME AGO. WISH IT WAS NEWER. WHY DID CITROEN USE A DEALER FROM LONDON TO REGISTER IT. WHY WAS IT THEN DELIVERED FROM THE NORTH 135 MILES AWAY. THE TWO GRAND PICASSOS I HAD PREVIOUSLY WERE MORE LOCAL. JUST A THOUGHT...

Improvements

DELIVERED FROM THAT DISTANCE ON A TRAILER.
Mini Hatch Gaelen Doherty
24/01/2020
8 / 10

Click to read more
×

Gaelen Doherty of Glasgow, who had a new Enigmatic Black Mini Hatchback on 24/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.

Overall Punctuality Comments

We weren't given a delivery time on the day, but the car arrived at a reasonable time and with no fuss.

Cleanliness Comments

The seats felt slightly damp and there were no mats - I was told the mats weren't standard so we'll get our own but I am mentioning as I've never had a car without mats before.

Dealer Service Comments

I have nothing to complain about thus far, although it would be reassuring to have some form of acknowledgement from the dealer of the lease contract.

Delivery Communication Comments

Your communication is superb. To date, we have still had no communication from Sema lease (other than the contract form which was provided via you, and which we signed and returned to Sema lease).

Missing Comments

There was no paperwork with the car and, as above, no mats. I've selected above that there is no warranty book although there is a handbook/manual in the glove box but we didn't receive anything other than that. I took a photo of the screen on the delivery driver's phone confirming delivery but have no paperwork for this.

Improvements

No, happy with everything so far :O)
Skoda Octavia Richard Rock
18/02/2020
10 / 10

Click to read more
×

Richard Rock of Eastleigh, who had a new Brilliant Silver Skoda Octavia Hatchback on 18/02/2020

Overall: 10 / 10

Volkswagen Tiguan Estate Marie Van Vuuren
12/02/2020
10 / 10

Click to read more
×

Marie Van Vuuren of Harefield, who had a new Urano grey VW Tiguan Estate on 12/02/2020

Overall: 10 / 10

Nissan Micra Justine Davies
14/02/2020
8 / 10

Click to read more
×

Justine Davies of Nottingham, who had a new Echo Grey Nissan Micra Hatchback on 14/02/2020

Overall: 8 / 10

Delivery Person Comments

The delivery person was friendly and polite. Loved the car!

Dealer Service Comments

I have not heard from Arval yet.

Overall Comments

Delivery was excellent. I received and email in the morning giving me a time and he was on time.

Improvements

I do not think anything could be better to be honest.
Skoda Kodiaq Estate
13/02/2020
10 / 10

Click to read more
×

of , who had a new Red Velvet Skoda Kodiaq Estate on 13/02/2020

Overall: 10 / 10

Delivery Person Comments

Very pleasant young man.

Delivery Punctuality Comments

Arrival time was to the minute perfect.

Overall Punctuality Comments

Arrival time was to the minute perfect.

Cleanliness Comments

Because the csr was driven here the road salt and general muck had covered the car to a delicate shade of brown, this being due to the weather conditions an after a wash by self it was pristine. internally the car was perfect. Regardless of how it was transported, unless it was covered because of road spray it would require a wash so i have ignored that and given a very good for presentation.

Damage Comments

The bodywork is perfect.

Dealer Service Comments

Since I had no direct contact with the dealer I cannot comment on the dealer.

Overall Comments

Telephoned 2 hours before delivery and gave arrival time

Delivery Communication Comments

I was delighted with all aspects of the transaction.

Missing Comments

The delivery form was done electronically and the driver took photographs of the car before I signed it off. I believe that Skoda/VW do not issue service?warranty documents as is all done electronically.

Improvements

I do'nt think you could improve delivery apart from wrapping vehicle in cotton wool and delivering covered transport. EXPENSIVE.
BMW 2 Series Convertible Margaret Parker
28/01/2020
8 / 10

Click to read more
×

Margaret Parker of Liverpool, who had a new Melbourne red BMW 2 Series Convertible on 28/01/2020

Overall: 8 / 10

Overall Comments

Turned up very early, I was still in bed, driver was supposed to cal me 30 mins prior to arrival but didn't

Improvements

called in advance
Volkswagen T-Roc Michelle Hay
06/02/2020
10 / 10

Click to read more
×

Michelle Hay of Wimborne, who had a new Urano Grey VW T-Roc Hatchback on 06/02/2020

Overall: 10 / 10

Delivery Person Comments

Paul was fantastic he talked me through the whole process and gave 100% of his time

Missing Comments

I don't seem to have a warranty book or service history book

Improvements

nothing all good thanks
Volkswagen Tiguan Estate Ruth Kelly
03/02/2020
8 / 10

Click to read more
×

Ruth Kelly of Glasgow, who had a new Deep Black VW Tiguan Estate on 03/02/2020

Overall: 8 / 10

Kia Sportage Estate Bobby Shipley
03/02/2020
10 / 10

Click to read more
×

Bobby Shipley of Solihull, who had a new Phantom Black Kia Sportage Estate on 03/02/2020

Overall: 10 / 10

Cleanliness Comments

IT WAS DARK HOWEVER THEY SAID CHECK THE CAR OUT THE FOLLOWING DAY AND ANY PROBS TO CALL THEM

Overall Comments

VERY HELPFUL AND TURNED THE PDI AROUND VERY QUICKLY
Audi A1 Sportback Del Cooper
04/02/2020
10 / 10

Click to read more
×

Del Cooper of Earls Barton, who had a new Glacier White Audi A1 Sportback on 04/02/2020

Overall: 10 / 10

Delivery Person Comments

Really nice guy

Delivery Punctuality Comments

delivered before Midday as promised

Overall Punctuality Comments

delivered before Midday as promised

Cleanliness Comments

Perfect

Dealer Service Comments

Minimum contact with dealer as Guy/Ling did the major works

Overall Comments

Delivered on time and in perfect condition

Improvements

All went well
Honda Jazz Briony Mills
28/01/2020
8 / 10

Click to read more
×

Briony Mills of Smethwick, who had a new Red Honda Jazz Hatchback on 28/01/2020

Overall: 8 / 10

Delivery Person Comments

Shabby but odourless

Overall Comments

On time, friendly delivery man

Improvements

Nothing
Audi A4 Saloon Hemita Morar
30/01/2020
8 / 10

Click to read more
×

Hemita Morar of London, who had a new Glacier white Audi A4 Saloon on 30/01/2020

Overall: 8 / 10

Volkswagen Golf Mk7
03/02/2020
8 / 10

Click to read more
×

of , who had a new Urano grey VW Golf Hatchback Mk7 on 03/02/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and curteous. Phoned ahead to give ETA. Thankfully no noticeable body odour.

Cleanliness Comments

It was very clean and had been polished but unfortunately had lots of bird droppings all over it from the journey. Not a huge problem but seeing as you asked...!

Dealer Service Comments

They hadn’t passed on the delivery instructions given to them by LINGsCARS to the delivery driver (namely that he needed to input coordinates into satnav as the postcode covers the whole village) and therefore he found it difficult to find the farm.

Improvements

A car cover to prevent the bird droppings or just a packet of wipes for the delivery driver to use!
Seat Ateca Estate Mark Ward
03/02/2020
8 / 10

Click to read more
×

Mark Ward of Hull, who had a new Black magic Seat Ateca Estate on 03/02/2020

Overall: 8 / 10

Cleanliness Comments

Had been driven from Halifax

Overall Comments

Polite and prompt, phoned in advance and gave guide of vehicle when handing over
Skoda Superb Estate Iain Morrison
31/01/2020
8 / 10

Click to read more
×

Iain Morrison of Stonehaven, who had a new Quartz Grey Skoda Superb Estate on 31/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

Driver called or texted several times with updates

Overall Punctuality Comments

Driver called or texted several times with updates

Improvements

Not much. All good
Skoda Karoq Estate Peter Roberts
31/01/2020
10 / 10

Click to read more
×

Peter Roberts of Cumbria, who had a new Petrol Blue Skoda Karoq Estate on 31/01/2020

Overall: 10 / 10

Damage Comments

Delivery during rain. As agreed a proper inspection can be made in dry weather but nothing obvious at time.

Improvements

nothing really
Audi Q5 Estate Adrian Furminger
31/01/2020
6 / 10

Click to read more
×

Adrian Furminger of Longfield, who had a new Glacier white metallic Audi Q5 Estate on 31/01/2020

Overall: 6 / 10

Delivery Person Comments

Probably because Verdi’s sub contracted the delivery

Cleanliness Comments

It was driven down, so exterior and interior were not pristine

Dealer Service Comments

Worst I have experienced in 40 years and as a Fleet/transport manager I deal with a lot

Overall Comments

Cancelled twice at very last minute over the fitting of an accessory. Not the level of service you expect from an Audi dealer

Improvements

Deliver on time. Give the real reason for the delay. Offer a solution without customer having to complain
Audi A1 Sportback Helen Geoghegan
30/01/2020
10 / 10

Click to read more
×

Helen Geoghegan of Milton Keynes, who had a new Manhattan Grey Audi A1 Sportback on 30/01/2020

Overall: 10 / 10

Missing Comments

I don't have a warranty book or service book, the only thing in the glove box was an owners manual

Improvements

I was happy with everything, nothing to add
Renault Megane Steve Hales
30/01/2020
8 / 10

Click to read more
×

Steve Hales of Maidstone, who had a new Glacier white Renault Megane Hatchback on 30/01/2020

Overall: 8 / 10

Delivery Person Comments

Lovely old fella. Very polite and chatty. Body odour was 10/10 (undetectable)

Cleanliness Comments

Considering it did a 340 mile drive from the grim north, it was in pristine condition.

Dealer Service Comments

Hard to be too glowing as I had no interaction with them whatsoever.

Overall Comments

Got a call informing me an ETA and it arrived at that time - the driver even stopped to get it cleaned which was great.

Improvements

Dropped in by helicopter
BMW X1 Estate Tonya Vadhia
30/01/2020
10 / 10

Click to read more
×

Tonya Vadhia of Leicester, who had a new Misano blue BMW X1 Estate on 30/01/2020

Overall: 10 / 10

Skoda Octavia Richard VERNON
12/11/2019
10 / 10

Click to read more
×

Richard VERNON of Halesowen, who had a new Energy blue Skoda Octavia Hatchback on 12/11/2019

Overall: 10 / 10

Overall Comments

Quick and informative.
Ford Focus Micky Ward
21/01/2020
4 / 10

Click to read more
×

Micky Ward of Gateshead , who had a new Magnetic Ford Focus Hatchback on 21/01/2020

Overall: 4 / 10

Overall Comments

Delivery never called, had afternoon on his notes came at 08.30.

Improvements

He filled in everything in the car, never said what he was doing. I just signed and he left.
Volkswagen Tiguan Estate Simon Robins
20/01/2020
6 / 10

Click to read more
×

Simon Robins of Fowey, who had a new Urano Grey VW Tiguan Estate on 20/01/2020

Overall: 6 / 10

Improvements

dealer: 1. make it more prompt! waited in all day, car arrived at 16.45. 2. take notice of my detailed and specific delivery instructions/ helpful warnings re narrow roards etc etc and actually deliver the car to my house, without a driver who was then looking for a lift back to his lorry.
Fiat 500 Julie Bannaghan
24/01/2020
10 / 10

Click to read more
×

Julie Bannaghan of Northampton, who had a new Crossover Black Fiat 500 Hatchback on 24/01/2020

Overall: 10 / 10

Fiat 500 Turland
24/01/2020
? / 10

Click to read more
×

Turland of Sutton Coldfield, who had a new Smooth Mint Fiat 500 Hatchback on 24/01/2020

Overall: ? / 10

Delivery Person Comments

Good

Delivery Punctuality Comments

Good

Overall Punctuality Comments

Good

Cleanliness Comments

Good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good.

Delivery Communication Comments

Good

Missing Comments

Mats

Improvements

Phone call to say when they were coming, when I looked on the sheet they had the wrong number
Skoda Octavia Rob Colville
24/01/2020
8 / 10

Click to read more
×

Rob Colville of STOCKPORT, who had a new Coridda Red Skoda Octavia Hatchback on 24/01/2020

Overall: 8 / 10

Delivery Person Comments

Friendly and professional

Damage Comments

Dent in wing.

Dealer Service Comments

Didn’t deal with so can’t really comment but the car arrived dented

Overall Comments

The delivery process itself was good it’s just frustrating the car arrived damaged!

Missing Comments

Velcro boot dividers
Volvo XC40 Estate
21/01/2020
10 / 10

Click to read more
×

of , who had a new Black Volvo XC40 Estate on 21/01/2020

Overall: 10 / 10

Seat Arona Regan Van Der Werff
17/01/2020
10 / 10

Click to read more
×

Regan Van Der Werff of York, who had a new Desire red Seat Arona Hatchback on 17/01/2020

Overall: 10 / 10

Delivery Person Comments

NO smells! He was lovely and courteous.

Delivery Punctuality Comments

excellent

Overall Punctuality Comments

excellent

Overall Comments

He was very kind when we talked on the phone

Improvements

all excellent
Mercedes CLA Class Estate David Burke
16/01/2020
10 / 10

Click to read more
×

David Burke of Bexley/Kent, who had a new Polar white Mercedes CLA Class Shooting Brake on 16/01/2020

Overall: 10 / 10

Delivery Person Comments

Very polite

Cleanliness Comments

All clean and tidy.

Dealer Service Comments

Everything was very good. The dealers representative explained to me about all the cars gadgets which was very informative.

Overall Comments

I was informed 30 mins before delivery which is what I had requested

Delivery Communication Comments

I was informed of a date the car would be delivered but this changed and I was informed in good time so I was not disopointed.

Missing Comments

Waiting for V5 document?

Improvements

I'm sorry Ling but you can't have the pleasure of bashing this Supply Dealer.
Seat Ibiza Emma Goldsmith
10/01/2020
8 / 10

Click to read more
×

Emma Goldsmith of Brighton , who had a new Urban silver Seat Ibiza Hatchback on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am

Overall Punctuality Comments

On time as specified but delivered at dusk so difficult to inspect. This was put on delivery notice. Inspected fully in the am

Missing Comments

Warranty book
Jeep Wrangler Hardtop Toby Rosvall
14/01/2020
6 / 10

Click to read more
×

Toby Rosvall of Hindhead, who had a new Firecracker red Jeep Wrangler Hard Top on 14/01/2020

Overall: 6 / 10

Delivery Person Comments

Nice chap.

Delivery Punctuality Comments

they called at 10am to say they will be here around 12 noon - they arrived as expected.

Overall Punctuality Comments

they called at 10am to say they will be here around 12 noon - they arrived as expected.

Cleanliness Comments

was a bit dirty as it was raining hard, delivery mileage was 155.

Damage Comments

Not that I noted, it was raining hard so not had a chance to review in sunshine / dry weather yet!

Overall Comments

Delivery driver was pleasant.

Delivery Communication Comments

A bit frustrating delivery took loonger than expected - was originally advised would possibly be pre-Christmas.

Improvements

Delivery was fine.
Ford Transit Custom 300 L1 James Powis
10/01/2020
8 / 10

Click to read more
×

James Powis of Hailsham, who had a new Shadow Black Ford Transit Custom on 10/01/2020

Overall: 8 / 10

Delivery Person Comments

Clean and friendly

Delivery Punctuality Comments

10 minutes late which can be totally forgiven as traffic etc

Overall Punctuality Comments

10 minutes late which can be totally forgiven as traffic etc

Cleanliness Comments

Inside spotless outside unfortunately a little dirty as driven 378.1 miles to get to me. Drivers couldn’t help it.

Damage Comments

No damage but blemish reported

Dealer Service Comments

No real communication

Overall Comments

Driver was friendly, although didn’t go through anything before he left. Gave me a form to fill out and send back to Evans halshaw

Missing Comments

Unless the warranty book is the service book? Delivery form posted back to Evans halshaw

Improvements

Cleaner exterior and paint blemish dealt with sooner but they are dealer issues... lings cars have been perfect
Fiat 500 Jo Otteson
10/01/2020
8 / 10

Click to read more
×

Jo Otteson of SWANSEA, who had a new Smooth Mint Fiat 500 Hatchback on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

In as much as it came on the day expected

Overall Punctuality Comments

In as much as it came on the day expected

Overall Comments

Was expecting contact on the day, to advise estimated delivery time etc. However, it just turned up!

Missing Comments

No mats supplied

Improvements

Ensure a text/call (preferably the day before, but on the day even), with approximate delivery time. For example, my car was driven from Rotherham, to South Wales. This must have been known the day before, and therefore I could have been advised it was unlikely to arrive before 10am, say.
Audi A5 Coupe Kev Laing
10/01/2020
8 / 10

Click to read more
×

Kev Laing of Ellon, who had a new Manhattan grey Audi A5 Coupe on 10/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.

Overall Punctuality Comments

I received a call the day before delivery with an approximate slot but did expect a call 30mins prior which did not happen.

Improvements

The only negative comment is that the delivery driver effectively handed over the car keys and was ready to 'walk away' without any inspection of the car being made. Which to a point I can understand given it's a new car. That said, he did understand and waited patiently while done so. Also worth noting he had to leave his lorry on a main road and drive the car round to my house so again, can understand he was anxious to return ASAP.
Volvo XC90 Estate
10/01/2020
8 / 10

Click to read more
×

of , who had a new Thurder Grey Volvo XC90 Estate on 10/01/2020

Overall: 8 / 10

Delivery Person Comments

Excellent . Gentleman was very helpful and had a very good manner

Delivery Punctuality Comments

I was called an hour before the car arrived and he told me his estimated arrival time which was what he said

Overall Punctuality Comments

I was called an hour before the car arrived and he told me his estimated arrival time which was what he said

Cleanliness Comments

The Driver had just cleaned the car shortly before delivering it

Dealer Service Comments

did not have any direct dealings with dealer just Ling

Delivery Communication Comments

1st class communication

Improvements

nothing
Ford Fiesta Stephen Holden
09/01/2020
8 / 10

Click to read more
×

Stephen Holden of Irvine, who had a new Black Ford Fiesta Hatchback on 09/01/2020

Overall: 8 / 10

Delivery Person Comments

Guy was a good bloke. Had another driver so didn't ask to be taken to the train station

Delivery Punctuality Comments

Called an hour or so before delivery.

Overall Punctuality Comments

Called an hour or so before delivery.

Cleanliness Comments

Think the car could have been cleaner on the outside. Delivery guy had come up in all sorts of weather tbf but a wee hose down would have been nice. Inside very good

Dealer Service Comments

Think they're fairly large and possibly don't have the personal touch you get from Ling's

Overall Comments

Mix up in the delivery form date meant car came one day later than planned. Delivery was smooth

Delivery Communication Comments

good comms with Ling. Delivery company wouldn't talk to me but happy to take the £249 delivery fee from me

Improvements

Not unhappy, a lot done over a busy time. Ultimately, I'm delighted with car and glad I don't have to deal with folk in a showroom
Honda Jazz Dan Humpherson
09/01/2020
10 / 10

Click to read more
×

Dan Humpherson of Birmingham, who had a new Milano Red Honda Jazz Hatchback on 09/01/2020

Overall: 10 / 10

Delivery Person Comments

Polite, friendly and very knowledgable - called me the day before to confirm delivery times and called me when he arrived. Gave me a thorough demo of all of the controls and different functions.

Delivery Punctuality Comments

Time agreed was between 8:00am and 9:00am, arrived at 8:20am

Overall Punctuality Comments

Time agreed was between 8:00am and 9:00am, arrived at 8:20am

Cleanliness Comments

It was clear the car had been valeted before delivery, it did however rain during the delivery drive so the exterior was a little grubby. Inside very clean.

Overall Comments

Delivery was delayed by 1 day, but compensated with a full tank on delivery which made up for the inconvenience.

Improvements

Nothing, delivery went very smoothly.
Mini Hatch Glyn Williams
06/01/2020
6 / 10

Click to read more
×

Glyn Williams of Coventry, who had a new Enigmatic Black metallic Mini Hatchback on 06/01/2020

Overall: 6 / 10

Delivery Person Comments

Although I wasn't present at the time of delivery My wife tells me the person who delivered the car was very curteous, pleasant and helpful.

Delivery Punctuality Comments

The car was delivered a day early.

Overall Punctuality Comments

The car was delivered a day early.

Cleanliness Comments

The car was delivered in covered vehicle and was perfectly clean.

Dealer Service Comments

A couple of things missing and date of delivery

Overall Comments

The delivery guy was very pleasant and efficint although a day early. Obviously this could potentially have caused a problem as a) Iwasn't around to check the vehicle and b) As I had insured the car to begin on the following day there was a potential risk. I did manage t change the insurance though.

Delivery Communication Comments

No problems except for the date of delivery outlined above.

Missing Comments

Warranty information and service record book.
Volkswagen Golf Mk7
07/01/2020
10 / 10

Click to read more
×

of , who had a new Pure White VW Golf Hatchback Mk7 on 07/01/2020

Overall: 10 / 10

Delivery Person Comments

Spot on, professional and friendly.

Delivery Punctuality Comments

Warned an hour in advance of arrival with a phone call. Very friendly, very professional.

Overall Punctuality Comments

Warned an hour in advance of arrival with a phone call. Very friendly, very professional.

Cleanliness Comments

Spot on.

Dealer Service Comments

Spot on, even with our awkward extra demands. Very happy with supplying dealer experience.

Overall Comments

Trevor and Mark from Listers were very professional, very pleasant to deal with. Car in excellent condition, with only 7 miles on the clock.

Delivery Communication Comments

Ling & Guy - Fabulous communication Listers (Trevor& Mark) - Excellent communication (Phone call and in person)

Improvements

Nothing comes to mind - excellent experience.
Volvo S90 Saloon Adam Chantry
06/01/2020
10 / 10

Click to read more
×

Adam Chantry of Gainbsorough, who had a new Mussel Blue Volvo S90 Saloon on 06/01/2020

Overall: 10 / 10

Skoda Kamiq Hatchback Sean Stewart
07/01/2020
8 / 10

Click to read more
×

Sean Stewart of Upper Abbeywood, who had a new Black Magic Skoda Kamiq Hatchback on 07/01/2020

Overall: 8 / 10

Dealer Service Comments

There was the initial mis-communication from the dealer regarding delivery dates, but a gentle nudge from Ling worked wonders and the car was delivered as expected.

Missing Comments

Warranty Book?

Improvements

Nish!
Mercedes GLA Class Kate Haighway
06/01/2020
8 / 10

Click to read more
×

Kate Haighway of Worcester , who had a new Mountain Grey Mercedes GLA Class Hatchback on 06/01/2020

Overall: 8 / 10

Volkswagen Golf Mk7 Tony Butterfield
07/01/2020
8 / 10

Click to read more
×

Tony Butterfield of Crook, who had a new Urano Grey VW Golf Hatchback Mk7 on 07/01/2020

Overall: 8 / 10

Delivery Person Comments

The delivery driver was a really pleasant ,efficient gentleman.

Improvements

Everything was ok.
Suzuki Ignis Mark Davis
07/01/2020
8 / 10

Click to read more
×

Mark Davis of Hertfordshire, who had a new Flame Orange Pearl Suzuki Ignis Hatchback on 07/01/2020

Overall: 8 / 10

Delivery Punctuality Comments

N/A should be option - since I had no pre warning of delivery time, though day as confirmed. In this case a call at 10:30am, to say arrival would be 90 minutes.

Overall Punctuality Comments

N/A should be option - since I had no pre warning of delivery time, though day as confirmed. In this case a call at 10:30am, to say arrival would be 90 minutes.

Improvements

1) My name on the collection and delivery documentation :-) . Who is Rachel ? Simple stuff ... 2) Msg the day before for indicated 1hr (or 4hr) timeslot. Another msg on day to confirm. Like we get for parcels ...
Volkswagen Golf Mk7
06/01/2020
8 / 10

Click to read more
×

of , who had a new Urano Grey VW Golf Hatchback Mk7 on 06/01/2020

Overall: 8 / 10

Overall Comments

I didn't receive a call before the delivery but I was expecting it in the morning so no issues

Improvements

I think the car should be delivered with a set of car matts be it cheap ones to stop the carpet from getting messy.
Suzuki Swift Stephen Holden
30/12/2019
8 / 10

Click to read more
×

Stephen Holden of Irvine, who had a new Feverent red Suzuki Swift Hatchback on 30/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

caught in traffic but he let me know exactly where he was

Overall Punctuality Comments

caught in traffic but he let me know exactly where he was

Cleanliness Comments

back window was a wee bit dirty.

Damage Comments

two small chips at front of drivers side. I pointed these out to delivery agent and we both took photos. He updated his delivery log before I signed

Dealer Service Comments

fairly quick and painless
Nissan X-Trail Station Wagon Dan Sanders
16/12/2019
10 / 10

Click to read more
×

Dan Sanders of Halesowen, who had a new Black Nissan X-Trail Station Wagon on 16/12/2019

Overall: 10 / 10

Cleanliness Comments

He phoned me and asked where he could clean it.

Damage Comments

Only a little bit though and i was happy to accept once it have been documented

Overall Comments

Gave me a date and an AM slot. The delivery man then called me with an ETA. Perfect
Skoda Kodiaq Estate Chris Hopkins
23/12/2019
10 / 10

Click to read more
×

Chris Hopkins of Hungerford, who had a new Brilliant silver Skoda Kodiaq Estate on 23/12/2019

Overall: 10 / 10

Delivery Punctuality Comments

Early by 30mins

Overall Punctuality Comments

Early by 30mins

Cleanliness Comments

Was washed around the corner but did have a couple of mud splashes from local roads
Volkswagen Golf Mk7 Steve Julien
24/12/2019
10 / 10

Click to read more
×

Steve Julien of Kings Cliffe, who had a new Pure white VW Golf Hatchback Mk7 on 24/12/2019

Overall: 10 / 10

Volkswagen Arteon Steve Smith
16/12/2019
10 / 10

Click to read more
×

Steve Smith of Sale, who had a new Urano Grey VW Arteon Fastback on 16/12/2019

Overall: 10 / 10

Delivery Communication Comments

The delivery driver called the night before to provide an approximate time for delivery, then called on the day to confirm that he was about an hour away.

Missing Comments

Warranty book

Improvements

Delivery went well, so little scope for improvement for me.
Volkswagen Golf Mk7 Jamie Mann
23/12/2019
10 / 10

Click to read more
×

Jamie Mann of Ipswich, who had a new Urano Grey VW Golf Hatchback Mk7 on 23/12/2019

Overall: 10 / 10

Delivery Person Comments

Lovely bloke. Some knowledge about the car which he had made the effort to learn himself, maybe the dealer could help out a bit with some product training.

Delivery Punctuality Comments

Sure was, including a call before arrival

Overall Punctuality Comments

Sure was, including a call before arrival

Cleanliness Comments

As clean as could be

Damage Comments

Spotless, thankfully :)

Dealer Service Comments

Not much to add to this as no contact during the process

Overall Comments

Great service. Got a call with expected arrival time.

Delivery Communication Comments

Great service from you guys, response times very quick answering questions too.

Improvements

The obvious issue with this is the delay in getting the car. I understand VW held the process up and better communication would have been helpful.
Volkswagen Golf Mk7 Stuart Fyvie
23/12/2019
10 / 10

Click to read more
×

Stuart Fyvie of Dunblane, who had a new Atlantic blue VW Golf Hatchback Mk7 on 23/12/2019

Overall: 10 / 10

Damage Comments

Scratch on the rear bumper. Of the size that I would have repair prior to returning the vehicle at the end of the lease

Dealer Service Comments

I have had no contact with the dealer

Improvements

Better quality control . The damage was easy to spot and should have been repaired . I wouldn’t accept that if I had bought the car and the dealer wouldn’t accept the vehicle returned in that condition.
Skoda Karoq Estate Ali Kingsnorth
23/12/2019
8 / 10

Click to read more
×

Ali Kingsnorth of Reading, who had a new BLACK MAGIC only Skoda Karoq Estate on 23/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30

Overall Punctuality Comments

Advised car would arrive between 11-2, at 1pm got a text saying it would arrive at 3.30

Cleanliness Comments

Large bird poo on the car!

Improvements

Apart from being late it was fine!
Nissan Qashqai Jamie Currie
20/12/2019
8 / 10

Click to read more
×

Jamie Currie of Greenhithe, who had a new Ink Blue Nissan Qashqai Hatchback on 20/12/2019

Overall: 8 / 10

Volkswagen T-Cross Estate Thomas Bell
17/12/2019
8 / 10

Click to read more
×

Thomas Bell of London , who had a new Black VW T-Cross Estate on 17/12/2019

Overall: 8 / 10

Skoda Karoq Estate Drew Holmes
17/12/2019
6 / 10

Click to read more
×

Drew Holmes of Liversedge, who had a new Energy blue Skoda Karoq Estate on 17/12/2019

Overall: 6 / 10

Delivery Person Comments

Lovely chap. I gave him a lift to the train station after he’d dropped off the car.

Delivery Punctuality Comments

It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.

Overall Punctuality Comments

It arrived. I know the Ling’s team tried really hard to get an ETA but the first actual contact was mid afternoon on delivery day.

Damage Comments

Tiny chip, photos uploaded

Dealer Service Comments

Had no contact with them

Missing Comments

Think there’s supposed to be an umbrella under the seat, I can live without it though! Not sure about the warranty book, might be part of the handbook. Delivery form was electronic and I did not get a copy.
Skoda Karoq Estate Mark Gregory
20/12/2019
? / 10

Click to read more
×

Mark Gregory of SHEPTON MALLET, who had a new Brilliant Silver Skoda Karoq Estate on 20/12/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Good

Damage Comments

No

Dealer Service Comments

Good dealer

Overall Comments

Very good

Delivery Communication Comments

Very good Good

Missing Comments

No

Improvements

It was all fine, delivery driver called me first thing on the delivery day with his expected eta and arrived exactly when they said
Volkswagen Golf Mk7 Chris Fielding
19/12/2019
10 / 10

Click to read more
×

Chris Fielding of Great Yarmouth, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/12/2019

Overall: 10 / 10

Delivery Person Comments

very good - helpful and friendly delivery man

Delivery Punctuality Comments

Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)

Overall Punctuality Comments

Very good - delivery was 5 minutes beyond initial time slot of 8.00-9.00am. Car arrived 8.05am much to my wife’s annoyance (no lie in!!)

Cleanliness Comments

Very good

Overall Comments

Very Good

Delivery Communication Comments

Always prompt and very helpful communication throughout the transaction with lots of friendly banter????

Missing Comments

Charging cable which is being posted

Improvements

Nothing apart from the car being built quicker abroad!
Mitsubishi Outlander Estate Sascha Dutta
16/12/2019
8 / 10

Click to read more
×

Sascha Dutta of High Wycombe, who had a new Titanium Grey Mitsubishi Outlander Estate on 16/12/2019

Overall: 8 / 10

Delivery Punctuality Comments

Arrived within the time they said and called me just before they arrived

Overall Punctuality Comments

Arrived within the time they said and called me just before they arrived

Cleanliness Comments

The back window was dirty. I assume this must have got dirty on the transporter?

Improvements

Dealer could have shown me more of how things worked in the car E.g. I didn't know how to open the petrol cap as it was different to my previous car and ended up having to get the manual out at a petrol station to work out who to do it. I also didn't know how to get satnav in the car and I didn't realise I had to download an app to my phone before I could connect it. The dealer never told me anything about this. Ling Cars actually told me this.
Seat Leon Katie Blundell
17/12/2019
6 / 10

Click to read more
×

Katie Blundell of Edinburgh, who had a new Met Red Seat Leon Hatchback on 17/12/2019

Overall: 6 / 10

Delivery Person Comments

Seemed a really nice guy. No issues at all

Delivery Punctuality Comments

Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered

Overall Punctuality Comments

Not sure I can really answer this as I wasn't given a time. They said AM delivery and that's when it was delivered

Cleanliness Comments

The car had not been cleaned as there was apparently a queue at the nearest car wash. He said he had left me quarter of a tank of fuel instead of the eighth he was supposed to instead.

Dealer Service Comments

One unhelpful person, one helpful and perfectly pleasant driver

Overall Comments

Given my car was 7 weeks late I would have expected a more precise delivery time. However I did get 30 mins notice and the car was delivered at 1000 so I didn't have to hang around.

Delivery Communication Comments

I contacted them after missing a call. The guy said delivery was nothing to do with him and gave me another number. I phoned them and they transferred me to someone more helpful who phoned me back to say AM delivery but couldn't be more specific. The guy only phoned 30 mins before arrival, which was ok, but even an hour before would have been better

Improvements

A little more notice of time of delivery would have been nice
Hyundai Tucson Estate Adam Coupe
18/12/2019
8 / 10

Click to read more
×

Adam Coupe of Wokingham, who had a new Champion Blue Hyundai Tucson Estate on 18/12/2019

Overall: 8 / 10

Overall Comments

Car had just been washed locally so externally clean - drivers footwell had a rumpled bit of protective paper (could have easily been fresh to put down after the car wash. The drivers footwell carpet had a small amount of leaves under the pedals (it was dry at the time of delivery however very wet overnight so pavements / roads are dirty).

Improvements

All fine really
Seat Leon Estate James Musson
18/12/2019
8 / 10

Click to read more
×

James Musson of Southampton, who had a new Desire Red Met Seat Leon Sport Tourer on 18/12/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and helpful. Had slightly scuffed the door, but this was easily wiped away.

Delivery Punctuality Comments

Would have been nice to have some idea of time - text message from driver could have helped?

Overall Punctuality Comments

Would have been nice to have some idea of time - text message from driver could have helped?

Overall Comments

Good time of day. They sent a hire car for the driver which was a little confusing, but now I understand!

Improvements

Text message from driver with rough ETA?
Mazda 3 Hatchback Carol Heywood
14/12/2019
? / 10

Click to read more
×

Carol Heywood of Barrow In Furness, who had a new Deep Crystal Blue Mazda 3 Hatchback on 14/12/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Very good

Overall Comments

Very good I choose to collect the car

Delivery Communication Comments

Very goid

Missing Comments

No

Improvements

Nothing
Skoda Scala Gary Thompson
13/12/2019
8 / 10

Click to read more
×

Gary Thompson of Stockport, who had a new Quartz Grey Skoda Scala Hatchback on 13/12/2019

Overall: 8 / 10

Dealer Service Comments

Annoyed about how many dealer logos are on the car and almost impossible to peel off.

Improvements

Nowt.
Renault Captur Leigh Gribble
12/12/2019
10 / 10

Click to read more
×

Leigh Gribble of Hailsham, who had a new Desert Orange Renault Captur Hatchback on 12/12/2019

Overall: 10 / 10

Delivery Person Comments

Both the gents delivering our cars were polite and professional

Delivery Punctuality Comments

Cars were delivered at stated time

Overall Punctuality Comments

Cars were delivered at stated time

Cleanliness Comments

All good

Damage Comments

No damage

Overall Comments

Car delivered when arranged and on time
Volvo S90 Saloon Paul Salmon
11/12/2019
10 / 10

Click to read more
×

Paul Salmon of London, who had a new Onyx Black Volvo S90 Saloon on 11/12/2019

Overall: 10 / 10

Delivery Person Comments

Dan was very professional and found the climate of South Croydon to be better than that of Yorkshire.

Delivery Punctuality Comments

Dan arrived when he said he would.

Overall Punctuality Comments

Dan arrived when he said he would.

Cleanliness Comments

Car was fine body work a little dirty but it had travelled through bad weather for a few hundred miles. So no big deal for me.

Damage Comments

Not as far as I am aware.

Dealer Service Comments

Not had much dealings with them but there delivery man was excellent.

Overall Comments

He called me to advise when he would arrive.

Delivery Communication Comments

Very good as always.

Improvements

Nothing that I could think of apart from covering the vehicle when on the trailer maybe.
Skoda Octavia Estate Paul Brunt
10/12/2019
10 / 10

Click to read more
×

Paul Brunt of Eastbourne, who had a new Energy Blue Skoda Octavia Estate on 10/12/2019

Overall: 10 / 10

Delivery Person Comments

Phoned an hour before arriving to let me know where she was. Very friendly and efficient.

Cleanliness Comments

As good as can be expected as it had a 200 mile journey in the rain. Delivered on a trailer so pretty good for the awful weather

Dealer Service Comments

Didn’t have anything to do with them apart from delivery but they format the car to me on time
Seat Tarraco Estate Smudge Smith
10/12/2019
10 / 10

Click to read more
×

Smudge Smith of , who had a new Metallic - dark camouflage Seat Tarraco Estate on 10/12/2019

Overall: 10 / 10

BMW X4 Estate Alastair Muir
16/10/2019
10 / 10

Click to read more
×

Alastair Muir of Hamble, who had a new Black Sapphire BMW X4 Estate on 16/10/2019

Overall: 10 / 10

Improvements

All went to plan
Renault Clio Etta Hendrie
09/12/2019
8 / 10

Click to read more
×

Etta Hendrie of Coatbridge, who had a new Flame red Renault Clio Hatchback on 09/12/2019

Overall: 8 / 10

Volkswagen Tiguan Estate Jabsie Abbott-May
02/12/2019
10 / 10

Click to read more
×

Jabsie Abbott-May of Oldham, who had a new Black VW Tiguan Estate on 02/12/2019

Overall: 10 / 10

Improvements

Other than the lead time being a bit long but that was known at the outset so no issues with that :-)
Mercedes GLA Class Warren Alderson
06/12/2019
8 / 10

Click to read more
×

Warren Alderson of Great Finborough , who had a new Red Mercedes GLA Class Hatchback on 06/12/2019

Overall: 8 / 10

Cleanliness Comments

A little dusty inside in places

Overall Comments

Not sure why the car had been driven 95 miles when it was delivered on a low loader

Delivery Communication Comments

Great communication from ling , poor communication from the lease company
Mercedes GLC Estate Gav Butterworth
05/12/2019
10 / 10

Click to read more
×

Gav Butterworth of Prescot, who had a new Black Mercedes GLC Estate on 05/12/2019

Overall: 10 / 10

Delivery Person Comments

Lovely fella from Wolverhampton!
Mini Hatch Min Zhang
04/12/2019
4 / 10

Click to read more
×

Min Zhang of Malmesbury, who had a new Moonwalk Grey Mini Hatchback on 04/12/2019

Overall: 4 / 10

Delivery Person Comments

Deliver man is a good chap.

Delivery Punctuality Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Overall Punctuality Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Cleanliness Comments

Outer surface is covered by thin dust, even in the poor ambient light (because it was 5pm in December), one can still see the dirt.

Overall Comments

The company didn't call me until about 11am telling me the ETA, which was 1 pm. Then I waited till 3pm and called them, only to find out it had been delayed. Finally at 5pm the delivery came.

Improvements

If they could inform the customers first thing in the morning about the ETA, would have saved the customer half a day time just waiting.
Toyota RAV4 Estate Mark Persad
05/12/2019
8 / 10

Click to read more
×

Mark Persad of Tunbridge Wells, who had a new Pearl Tokyo Red Toyota RAV4 Estate on 05/12/2019

Overall: 8 / 10

Cleanliness Comments

Having driven 205 miles. the car was a little grubby, butto be expected.

Missing Comments

Delivery driver told me that I would receive an electronic copy of the signed delivery note in net few days.

Improvements

I think the car should be cleaned locally before final drop off to customer.
Volvo XC60 Estate Saif Jung
01/11/2019
8 / 10

Click to read more
×

Saif Jung of Milton Keynes, who had a new Fusion red Volvo XC60 Estate on 01/11/2019

Overall: 8 / 10

Delivery Person Comments

Very pleasant and experienced member off staff.

Cleanliness Comments

Sadly there was rain on the day but it was good, clean and tidy. It did have new car smell!

Damage Comments

Interior scratch to door bin plastic (noted on delivery)

Dealer Service Comments

When we contacted Kastner, they ere polite and efficient in replying.

Overall Comments

We received a call in good time prior to arrival. We were epelased to receive the car in the AM thereby leaving the rest of the day free.

Missing Comments

2020 Volvos should come with the 100GB Data Sim already installed and active - this was not included at handover and we had to request it from Kastner who were very good in sending it out and we were able to get it up an running no issue.

Improvements

It would be great for customers to get to the Dealer and collect the car. Delivery is convenient but I don't really want someone driving my brand new car!
Mercedes GLA Class Gaz Stitt
03/12/2019
8 / 10

Click to read more
×

Gaz Stitt of Liverpool, who had a new Mountain Grey Mercedes GLA Class Hatchback on 03/12/2019

Overall: 8 / 10

Delivery Person Comments

Jolly ...

Cleanliness Comments

Outside rotten due to weather , should have really cleaned it locally before delivery..due to hand over

Damage Comments

No

Dealer Service Comments

Done and dustered no issues

Overall Comments

Kept to schedule and regularly called me with progress

Delivery Communication Comments

In touch all the way

Missing Comments

Warranty booklet infor

Improvements

He was in a hurry , I understand that but at least should take the time to point out a few features
Volvo XC60 Estate David Waits
03/12/2019
8 / 10

Click to read more
×

David Waits of PONTYPRIDD, who had a new Osmium Grey Volvo XC60 Estate on 03/12/2019

Overall: 8 / 10

Delivery Person Comments

Pleasant and answered any questions I had

Cleanliness Comments

Spotless on the inside but the outside was rather dirty

Improvements

Text 30 mins before drop off
Fiat 500 Mariangela Miglioranza
26/11/2019
8 / 10

Click to read more
×

Mariangela Miglioranza of Amersham, who had a new Tech House Grey Fiat 500 Hatchback on 26/11/2019

Overall: 8 / 10

Improvements

Avoided delivery during the times i said that I would not be home.
Mercedes E Class Estate Lee Bradburn
29/11/2019
10 / 10

Click to read more
×

Lee Bradburn of Warrington, who had a new Obsidian Black Mercedes E Class Estate on 29/11/2019

Overall: 10 / 10

Delivery Person Comments

Delievry chap was very helpful and delivered a great car with great service.

Delivery Punctuality Comments

Arrived exactly on time....

Overall Punctuality Comments

Arrived exactly on time....

Improvements

Nothing - service was first rate.....I'm impressed.
Skoda Kodiaq Estate
28/11/2019
? / 10

Click to read more
×

of , who had a new Quartz Grey Metallic Skoda Kodiaq Estate on 28/11/2019

Overall: ? / 10

Delivery Person Comments

Average

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Poor

Damage Comments

Yes

Dealer Service Comments

Average Dealer

Overall Comments

Great to have car delivered on a vehicle rather than being driven to my address. Driver was very keen to get away though. I asked to get a screen shot of their delivery note but apparently he'd already sent it. I asked him to note a scratch on the bumper and carried on my inspection. When I had finished and asked to take a picture of the delivery note apparently it couldn't be viewed. The car was cleanish but hadn't been balloted.valleted. Lots of finger prints on the glass and inside the vehicle. There were also several pieces of the white plastic wrap left on the external paintwork.

Delivery Communication Comments

Very Good Communication

Improvements

Wait for me to confirm that I am happy with the vehicle before the delivery note is sent and allow me to see the the note before it is sent. The dealer or the driver should send me a copy of the delivery note.
Nissan Qashqai Christopher Flanagan
29/11/2019
10 / 10

Click to read more
×

Christopher Flanagan of Halifax, who had a new Gun metallic Nissan Qashqai Hatchback on 29/11/2019

Overall: 10 / 10

Nissan Qashqai Scott McIntosh
28/11/2019
10 / 10

Click to read more
×

Scott McIntosh of Arbroath , who had a new Black Nissan Qashqai Hatchback on 28/11/2019

Overall: 10 / 10

Missing Comments

Just the delivery form that delivery person said they would e-mail me a copy of

Improvements

Nothing
Alfa Romeo Stelvio Estate Richard Hurdus
27/11/2019
8 / 10

Click to read more
×

Richard Hurdus of Oldham, who had a new Alfa White Alfa Romeo Stelvio Estate on 27/11/2019

Overall: 8 / 10

Delivery Person Comments

He had limited English so communication was a little difficult. A very pleasant young man, well groomed and generally very pleasing to deal with.

Cleanliness Comments

Some small soiling in the driver's footwell; only to be expected being driven for delivery.

Damage Comments

Filler cap door cover not fitted correctly to the mechanism.

Dealer Service Comments

Unknown

Delivery Communication Comments

Communication came directly from Ling, none from elsewhere.

Missing Comments

I didn't check for warranty book. I'll check when I get back off holiday.

Improvements

I was extremely satisfied with Ling and team.
Audi A1 Sportback Tom Grainger
28/11/2019
8 / 10

Click to read more
×

Tom Grainger of Northampton, who had a new Mythos Black Audi A1 Sportback on 28/11/2019

Overall: 8 / 10

Delivery Person Comments

No complaints - very nice guy.

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Overall Comments

I think the timing element should be better communicated - a time slot given 24hrs in advance.

Delivery Communication Comments

Good, but took way too long from start of process to delivery

Missing Comments

Full tank of petrol

Improvements

As I mention, be more transparent up-front with the timing for delivery. I only knew 45mins before he was due to arrive and was on a call so I had to ask him to wait.
Volvo XC40 Estate Jackpot Potter
27/11/2019
10 / 10

Click to read more
×

Jackpot Potter of Bury, who had a new Crystal White Volvo XC40 Estate on 27/11/2019

Overall: 10 / 10

Delivery Person Comments

A very nice polite gentleman

Delivery Punctuality Comments

Arrived in good time and kept me informed

Overall Punctuality Comments

Arrived in good time and kept me informed

Overall Comments

Excellent guide to new vehicle and good communication about arrival

Missing Comments

Neck cushion to follow
Mercedes GLC Coupe Annes Elamah
25/11/2019
10 / 10

Click to read more
×

Annes Elamah of Swansea, who had a new Black Mercedes GLC Coupe on 25/11/2019

Overall: 10 / 10

Mercedes E Class Saloon Robert Hallett
22/11/2019
8 / 10

Click to read more
×

Robert Hallett of Upminster, who had a new Hyacinth Red Mercedes E Class Saloon on 22/11/2019

Overall: 8 / 10

Dealer Service Comments

Poor idea of when the car would be available

Improvements

None
Audi A5 Coupe Jillious Chilvers
22/11/2019
8 / 10

Click to read more
×

Jillious Chilvers of Stratford Upon Avon, who had a new monsoon grey Audi A5 Coupe on 22/11/2019

Overall: 8 / 10

Missing Comments

Other than his front tooth

Improvements

All good and effortless.
Citroen C3 Aircross Shane Stack
21/11/2019
8 / 10

Click to read more
×

Shane Stack of Exeter, who had a new Ink Black Citroen C3 Aircross Hatchback on 21/11/2019

Overall: 8 / 10

Cleanliness Comments

I was driven 80 miles and delivered so not spotlessly clean but it was raining in fairness

Missing Comments

Cover over towing attachment
Nissan Leaf Biddulph
20/11/2019
8 / 10

Click to read more
×

Biddulph of , who had a new Black Nissan Leaf Hatchback on 20/11/2019

Overall: 8 / 10

Delivery Person Comments

He was polite and knowledgable.

Delivery Punctuality Comments

delivered on time

Overall Punctuality Comments

delivered on time

Cleanliness Comments

Car was not showroom ready but was clean and acceptable.

Damage Comments

I tiny mark. Not worth mentioning really.

Dealer Service Comments

didn't deal with the dealer at all.

Delivery Communication Comments

excellent communication.

Improvements

include genuine floor mats on all your cars.
Volkswagen Golf Mk7 Becky Pattenden
20/11/2019
10 / 10

Click to read more
×

Becky Pattenden of London, who had a new Metallic black VW Golf Hatchback Mk7 on 20/11/2019

Overall: 10 / 10

Delivery Person Comments

POLITE AND HELPFUL

Delivery Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Overall Punctuality Comments

TOLD ME WHEN STUCK IN TRAFFIC AND UPDATED ETA

Cleanliness Comments

LIKE NEW

Damage Comments

NONE OBVOIUS

Overall Comments

CLEAR COMMUNICATION ON TIMING

Delivery Communication Comments

WAS UPDATED REGULARLY

Missing Comments

HAD TO TAKE PHOTO OF DELIVERY FORM AS NO DUPLICATE AVAILABLE

Improvements

FULL TANK OF PETROL AND SWEETIES IN THE GLOVE COMPARTMENT
Peugeot Partner Van Craig McMahon
15/11/2019
8 / 10

Click to read more
×

Craig McMahon of Grange Over Sands, who had a new Nimbus grey Peugeot Partner on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

it hadn't been hoovered out from having ply fitted, but a small quibble

Damage Comments

rear bumper damage

Missing Comments

I've ticked 'no' on warranty book

Improvements

it could of been quicker from dealer, it was a week from me paying the first payment to them until the van was delivered. I'm hoping the next payment comes out a month from delivery date rather than my payment date?
Volkswagen Golf Mk7 Stanley Bell
19/11/2019
8 / 10

Click to read more
×

Stanley Bell of York, who had a new Urano Grey VW Golf Hatchback Mk7 on 19/11/2019

Overall: 8 / 10

Citroen C3 Tony Collins
18/11/2019
8 / 10

Click to read more
×

Tony Collins of Ilkley, who had a new Platinum grey Citroen C3 Hatchback on 18/11/2019

Overall: 8 / 10

Volvo XC90 Estate Ian Richmond
19/11/2019
8 / 10

Click to read more
×

Ian Richmond of Wansford, who had a new Saville grey Volvo XC90 Estate on 19/11/2019

Overall: 8 / 10

Overall Comments

Chap who delivered the car was helpful and polite
Citroen Grand C4 Spacetourer Estate Matt Horrocks
19/11/2019
8 / 10

Click to read more
×

Matt Horrocks of Yeovil, who had a new Culumus grey Citroen Grand C4 Spacetourer Estate on 19/11/2019

Overall: 8 / 10

Delivery Person Comments

Very polite

Damage Comments

Yes , very small , not a problem for me

Overall Comments

I was called as promised an hour before , then 10 mins before , really good

Delivery Communication Comments

Yours guys are brilliant ! Honestly

Improvements

Not a thing
Hyundai Ioniq Shunty Hunt
18/11/2019
6 / 10

Click to read more
×

Shunty Hunt of Stevenage, who had a new Grey Hyundai Ioniq Hatchback on 18/11/2019

Overall: 6 / 10

Delivery Person Comments

Very pleasant, generally helpful

Delivery Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Overall Punctuality Comments

Did give me a call 30 minutes before arrival, then was on time. Would have preferred an indication before the day if going to be morning or afternoon.

Cleanliness Comments

He did drive 136 miles in November, so expected it not to be spotless

Delivery Communication Comments

Great for Ling and the team, as mentioned before would have preferred being informed of morning or afternoon delivery

Improvements

Just delivery slot
Seat Tarraco Estate Gav Bessant
30/10/2019
8 / 10

Click to read more
×

Gav Bessant of Llangennech, who had a new Atlantic Blue Seat Tarraco Estate on 30/10/2019

Overall: 8 / 10

Delivery Person Comments

A little scruffy in dress but attitude etc very good (He had been driving for 4 hours so can let him off being comfortable rather than pristine!)

Overall Comments

Advised of delivery time 1 hour before so plenty of notice and car delivered in clean condition. Handover good
Volkswagen T-Roc
15/11/2019
8 / 10

Click to read more
×

of , who had a new Ravena Blue VW T-Roc Hatchback on 15/11/2019

Overall: 8 / 10

Cleanliness Comments

Bird muck in three places on the car and dirty wheels etc. No mats in the car either.

Improvements

mats in the car
Land Rover RR Velar Estate Thanos Siopoudis
18/11/2019
8 / 10

Click to read more
×

Thanos Siopoudis of Richmond, who had a new Santorini black Land Rover Range Rover Velar on 18/11/2019

Overall: 8 / 10

Improvements

All good. The car looked like it was left out in the rain prior to delivery, so was not polished and shiny, but other than that everything was perfect and I'm very happy.
Volkswagen Golf Mk7 Jane Blocki
11/11/2019
8 / 10

Click to read more
×

Jane Blocki of Darlington , who had a new Urano Grey VW Golf Hatchback Mk7 on 11/11/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly and professional

Cleanliness Comments

Car was clean inside but was a little dirty on the outside due to the weather when delivered.

Missing Comments

I should have checked at the time - I did check that the manual was there but is the warranty book and service history now electronic?
Audi A3 Saloon Craig Brent
13/11/2019
8 / 10

Click to read more
×

Craig Brent of Ipswich, who had a new Brilliant Black Audi A3 Saloon on 13/11/2019

Overall: 8 / 10

Delivery Person Comments

Andy was very good and friendly. Knowledgeable and made the delivery a good experience.

Missing Comments

Just the push button start which I thought was part of the A3 model ????

Improvements

N/A
Fiat 500 Remi Hawkes
13/11/2019
10 / 10

Click to read more
×

Remi Hawkes of , who had a new Tech house grey Fiat 500 Hatchback on 13/11/2019

Overall: 10 / 10

Delivery Person Comments

Polite and friendly, clean and made sure the car was clean on the inside when handing over.

Delivery Punctuality Comments

Delivered within the allocated time slot

Overall Punctuality Comments

Delivered within the allocated time slot

Cleanliness Comments

Due to the rain there were slight dirt marks on the sides but nothing major.

Overall Comments

Delivery time was allocated between 11:00-12:00 and turned up within the allocated time slot.

Delivery Communication Comments

Communication from the dealership was good.

Improvements

Was not told about the basic functionality of the car, had to sit and study the manual myself. The delivery driver seemed keen on getting to the train station for his next delivery. I would've appreciated a little guidance re gearbox as I hadn't seen an automatic gearbox like this one before.
Renault Captur Sharene Jones
09/11/2019
8 / 10

Click to read more
×

Sharene Jones of HIGH WYCOMBE , who had a new Ocean Blue Renault Captur Hatchback on 09/11/2019

Overall: 8 / 10

Overall Comments

Postponed delivery by 24 hours when I’d booked a day off work
Volkswagen Golf Mk7 Papa G Robinson
08/11/2019
10 / 10

Click to read more
×

Papa G Robinson of Borehamwood, who had a new Pure White VW Golf Hatchback Mk7 on 08/11/2019

Overall: 10 / 10

Missing Comments

Not sure if I was supposed to get any, but the car had no matts...!
Citroen Dispatch M Van Paul Clarke
11/11/2019
10 / 10

Click to read more
×

Paul Clarke of Middlesbrough, who had a new White Citroen Dispatch Van on 11/11/2019

Overall: 10 / 10

BMW 4 Series Gran Coupe David Wilson
07/11/2019
10 / 10

Click to read more
×

David Wilson of Gateshead , who had a new Mineral Grey BMW 4 Series Gran Coupe on 07/11/2019

Overall: 10 / 10

Delivery Person Comments

Very Good , pleasant driver took tune to show me all the features of the car

Delivery Punctuality Comments

Very Good kept me updated with delivery ETA

Overall Punctuality Comments

Very Good kept me updated with delivery ETA

Cleanliness Comments

Very Good

Damage Comments

None

Overall Comments

Very Good

Improvements

None
Kia Sportage Estate
30/10/2019
? / 10

Click to read more
×

of , who had a new Dark Penta Meta Kia Sportage Estate on 30/10/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Very good

Delivery Communication Comments

Very good

Missing Comments

No

Improvements

Some chocolates.
Peugeot 3008 Estate Paula O'Hagan
25/10/2019
8 / 10

Click to read more
×

Paula O'Hagan of Basingstoke, who had a new Nera Black Peugeot 3008 Estate on 25/10/2019

Overall: 8 / 10

Skoda Karoq Estate Jim Horbury
08/11/2019
8 / 10

Click to read more
×

Jim Horbury of Fordingbridge, who had a new Energy Blue Skoda Karoq Estate on 08/11/2019

Overall: 8 / 10

Missing Comments

Toolkit, but unsure if that's meant to be included when there's no spare
Seat Leon Claire Mackie
07/11/2019
8 / 10

Click to read more
×

Claire Mackie of Sheffield, who had a new Nevada White Seat Leon Hatchback on 07/11/2019

Overall: 8 / 10

Dealer Service Comments

Long wait time. Original date was end of Sept. Delayed until October & arrived in November
Kia Sportage Estate Stan Castleton
07/11/2019
8 / 10

Click to read more
×

Stan Castleton of Rochdale, who had a new Black Kia Sportage Estate on 07/11/2019

Overall: 8 / 10

Delivery Person Comments

Clean and presentable

Delivery Punctuality Comments

Here when they said

Overall Punctuality Comments

Here when they said

Cleanliness Comments

The delivery driver washed it off at the local Morrisons store

Damage Comments

None I have noticed it was raining hard when delivery was made

Dealer Service Comments

I had no direct contact with the dealer

Overall Comments

Phoned the day before to say he would be here early also phoned to say he was nearby

Delivery Communication Comments

Lings were excellent as usual very helpful and a pleasure to deal with

Missing Comments

There were no mats inside the car , manufacturer didn`t supply a spare wheel so I will have to purchase one along with a jack wheel brace and clamp to secure spare

Improvements

Made it a sunny day, paid for the car give me a brain so I could work out how to use some the controls ( maybe that is a bridge too far)
Skoda Octavia Colin Bones
06/11/2019
10 / 10

Click to read more
×

Colin Bones of Folkestone, who had a new Candy White Skoda Octavia Hatchback on 06/11/2019

Overall: 10 / 10

Volkswagen Golf Mk7 Peter Funnell
06/11/2019
10 / 10

Click to read more
×

Peter Funnell of Romsey, who had a new Urano Grey VW Golf Hatchback Mk7 on 06/11/2019

Overall: 10 / 10

Improvements

Nothing
Seat Arona Kate Dutton
24/10/2019
8 / 10

Click to read more
×

Kate Dutton of Northwich, who had a new Nevada White Seat Arona Hatchback on 24/10/2019

Overall: 8 / 10

Improvements

No
Nissan Qashqai Arlene Kelly
01/11/2019
8 / 10

Click to read more
×

Arlene Kelly of Glasgow, who had a new Vivid Blue Nissan Qashqai Hatchback on 01/11/2019

Overall: 8 / 10

Delivery Person Comments

I spoke to him on the phone. Was very pleasant and exact. Boyfriend took delivery and said he was very nice and delivery went extremely smoothly.

Delivery Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Overall Punctuality Comments

Delivery was punctual after phonecall in the morning at around 8.30 and car was delivered around 10. However, I had asked for a PM time so this was not expected and could have presented a problem. Again I know this is just the way of things but still not convenient if you have a job with little flexibility of hours.

Cleanliness Comments

Car in beautiful condition. Very clean.

Dealer Service Comments

I had some difficult issues due to the nature of my job being inflexible with regard to available delivery times. However, the process was made as painless as possible.

Overall Comments

Delivery itself was easy but arranging a time, not so much. As I am a Teacher it was difficult to organise around my work as no delivery on the weekend. I know however, that this is just the way of things with the delivery companies. Even so, a bit inconvenient otherwise would have been a very good. It's a very good for Guy though as he was extremely helpful.

Improvements

Get some delivery slots for the weekend as an option for those who need it.
Renault Captur Cath Harper
01/11/2019
10 / 10

Click to read more
×

Cath Harper of Pontefract, who had a new Arctic white Renault Captur Hatchback on 01/11/2019

Overall: 10 / 10

Improvements

Only one comment - somehow the delivery driver had the wrong house number by the driver quickly tracked me down
Seat Leon Ben Hall
31/10/2019
10 / 10

Click to read more
×

Ben Hall of Sheffield, who had a new Mystery blue Seat Leon Hatchback on 31/10/2019

Overall: 10 / 10

Improvements

Nothing. I was very well looked after
Skoda Kodiaq Estate Hannah Elliott
31/10/2019
6 / 10

Click to read more
×

Hannah Elliott of Hereford, who had a new Energy Blue Skoda Kodiaq Estate on 31/10/2019

Overall: 6 / 10

Delivery Person Comments

All good

Delivery Punctuality Comments

Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful

Overall Punctuality Comments

Communication was poor. Even without giving us a confirmed time, just knowing we were the last delivery would have been helpful

Cleanliness Comments

Hard to check properly as it was dark and raining but lovely and clean inside and out

Damage Comments

Wheel chip spotted on delivery and bonnet dent spotted in daylight when the car was dry after all the rain had stopped

Dealer Service Comments

Lovely clean car, shame about the chip and dent and lack of communication on delivery time. My first Skoda (am on third now) was from the same dealer and didn’t have any problems then...

Overall Comments

was a shame it was so late in the day with no communication. The collection company kept us informed repeatedly on what they were doing and were amazing, but we didn't hear anything from the delivery driver until 4.15pm - they could have at the very least let us know that it was the last delivery of the day so we knew it would be later on in the day rather than having to wait all day - especially as in my original booking I stated that I had to leave work at 2pm.

Delivery Communication Comments

Poor communication from dealer but very speedy and helpful communication from ling and team

Improvements

Communication that we were the last deliver of the day would have made a big difference
Seat Leon Adam Lancaster
31/10/2019
8 / 10

Click to read more
×

Adam Lancaster of Welwyn Garden City, who had a new Nevada White Seat Leon Hatchback on 31/10/2019

Overall: 8 / 10

Cleanliness Comments

Inside perfect condition. Outside was also fine considering that it'd been driven 64 miles for delivery.

Improvements

Force the dealer to supply a full tank of fuel ;) unlikely but I can hope :)
Jeep Compass Station Wagon Lina Alousta
24/10/2019
6 / 10

Click to read more
×

Lina Alousta of Epsom, who had a new Black Jeep Compass SW on 24/10/2019

Overall: 6 / 10

Delivery Person Comments

Pleasant man but didn't speak much English if at all. Just handed keys and forgot to put the delivery miles on the paper which I had to call him about the following morning. 125 miles, which he had remembered to put on later.

Delivery Punctuality Comments

Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves. Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.

Overall Punctuality Comments

Was an hour late. I asked the driver on the phone whether he had arranged to be picked up as there are no buses or trains around. Taxis have to be booked days in advance out in the sticks. Tried to get him a cab I use but they were already on jobs. So he arranged for a delivery car to arrive at my house! I believe they don't really check postcode to familiarise with the surrounding area before delivery, they leave the delivery guys to fend for themselves. Two years ago with the Volvo delivery, I had to drop the guy off at a station in Horsham - quite a distance from us! So this is across the board.

Cleanliness Comments

Cleaning marks on back doors and gear box as seen on pictures provided (uploaded)

Missing Comments

Delivery form was not complete as delivery miles was noted as 0 when the actual miles on delivery was - 125 miles. This I hope was rectified as delivery driver confirmed the following day via phone

Improvements

Dealers have to communicate better with their drivers to arrange pick up
Renault Clio Paul Clarke
31/10/2019
10 / 10

Click to read more
×

Paul Clarke of Middlesbrough, who had a new White Renault Clio Hatchback on 31/10/2019

Overall: 10 / 10

Peugeot 3008 Estate Scott Darlington
29/10/2019
8 / 10

Click to read more
×

Scott Darlington of Wrexham, who had a new Nimbus Grey Peugeot 3008 Estate on 29/10/2019

Overall: 8 / 10

Delivery Person Comments

The delivery person was very pleasant and helpful.

Dealer Service Comments

Just to be clear, I found the whole process very good indeed, however the delivery process was not as good! A delay with no apology or information to why? There was no specific time of arrival, most other delivery process' give max 2 hour window ( peoples time is valuable too) . On the second day delivery, I was told that the delivery was coming AM and it was.

Overall Comments

I was disappointed that the delivery was cancelled at the last minute on the original date of delivery, however on the second day it was excellent.

Delivery Communication Comments

Communication from Ling was good, nothing from dealer. The car was cancelled at the last minute, which was very disappointing and no reason why?

Missing Comments

Handbook and logbook

Improvements

A 4 hour time slot for delivery should be better, surely this day and age that could be done, with a tracker most delivery companies do this and they have hundreds of parcels not just 1 item!!
Volkswagen T-Roc Michael Gilliver
29/10/2019
8 / 10

Click to read more
×

Michael Gilliver of Coatbridge, who had a new White VW T-Roc Hatchback on 29/10/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly, knew his stuff. I'm generally au fait with cars but went out of his way to explain new technology.

Delivery Punctuality Comments

Cant be faulted given he had a full transporter up from Rugby.

Overall Punctuality Comments

Cant be faulted given he had a full transporter up from Rugby.

Cleanliness Comments

Just some general dirt marks from being on back of a trailer. To be expected.

Dealer Service Comments

Dates moved from original promise - this affected my crossover time because my previous lease deal had expired, leaving me carless.

Overall Comments

Good comms, lovely bloke.

Delivery Communication Comments

Can't be faulted.

Missing Comments

Copy of delivery form. Driver told me I don't get one.

Improvements

N/A
Honda CR-V Estate
29/10/2019
8 / 10

Click to read more
×

of , who had a new Raylle Red Honda CR-V Estate on 29/10/2019

Overall: 8 / 10

Cleanliness Comments

Obviously a bit dirty as it had been driven here on a very wet morning, with rain most of the way. Dry here in Lydd though.

Dealer Service Comments

would have been higher if private plates had been registered and fitted as requested

Overall Comments

Sent a text at 7am to say car would be arriving at 8.15am and it was here just about on time.
Volvo V90 Estate Nish Gonsalkorale
25/10/2019
8 / 10

Click to read more
×

Nish Gonsalkorale of Bradford, who had a new Osmium Grey Volvo V90 Estate on 25/10/2019

Overall: 8 / 10

Delivery Person Comments

Very friendly, nice guy - no issues at all.

Delivery Punctuality Comments

As previously mentioned, was actually early, both good and bad thing on the day!

Overall Punctuality Comments

As previously mentioned, was actually early, both good and bad thing on the day!

Cleanliness Comments

Had even washed it after he had to drive on the motorway in the rain.

Damage Comments

No issues

Dealer Service Comments

IN car internet not working, not clear what services should be available, had no direct dealing with them, so scoring as 'good'.

Overall Comments

We were expecting mid morning, but the car was there first thing - good overall, but luckily my wife was in to do the school run. Would have been useful to have certain aspects of the infotainment system checked (it doesn't get online etc), not sure if that's for the delivery guys though...

Improvements

Nothing other than the possible setup of VolvoID/online services (if they're even allowed)
Nissan Qashqai Darren Owen
25/10/2019
10 / 10

Click to read more
×

Darren Owen of Colwyn Bay, who had a new Flame Red Nissan Qashqai Hatchback on 25/10/2019

Overall: 10 / 10

Delivery Person Comments

Superb! 10/10

Delivery Punctuality Comments

Bang on time to the exact minute he said he'd arrive.

Overall Punctuality Comments

Bang on time to the exact minute he said he'd arrive.

Cleanliness Comments

Car was absolutely spotless.

Damage Comments

None that I could see, it was pouring down haha so we were very quick :)

Overall Comments

Very happy, the chap delivering was so polite. He also rang me to let me know exactly when he would arrive.

Missing Comments

Very happy with delivery. This may seem daft but he looked really trustworthy so this reassured me.

Improvements

Nothing, it was perfect.
Skoda Octavia Jodie Mellor
22/10/2019
10 / 10

Click to read more
×

Jodie Mellor of Knutsford, who had a new Moon White Skoda Octavia Hatchback on 22/10/2019

Overall: 10 / 10

Nissan Qashqai Rebecca Mitchell
24/10/2019
10 / 10

Click to read more
×

Rebecca Mitchell of Sale, who had a new Nightshade Nissan Qashqai Hatchback on 24/10/2019

Overall: 10 / 10

Delivery Person Comments

He was nice, older and respectful

Delivery Punctuality Comments

He rang twice to let me know where he was

Overall Punctuality Comments

He rang twice to let me know where he was
Peugeot 3008 Estate Blake O'Connor
11/10/2019
10 / 10

Click to read more
×

Blake O'Connor of Hampshire, who had a new Black Peugeot 3008 Estate on 11/10/2019

Overall: 10 / 10

Nissan Qashqai Sas Lee
14/10/2019
8 / 10

Click to read more
×

Sas Lee of LLANELLI, who had a new Black Nissan Qashqai Hatchback on 14/10/2019

Overall: 8 / 10

Honda CR-V Estate Javan Wardle
18/10/2019
10 / 10

Click to read more
×

Javan Wardle of , who had a new Cosmic Blue Honda CR-V Estate on 18/10/2019

Overall: 10 / 10

Volvo V60 Estate Chris Stewart
21/10/2019
10 / 10

Click to read more
×

Chris Stewart of Lenzie, who had a new Denim Blue Volvo V60 Estate on 21/10/2019

Overall: 10 / 10

Delivery Person Comments

Very polite chap. Car in perfect condition

Delivery Punctuality Comments

He was actually early, which was great

Overall Punctuality Comments

He was actually early, which was great

Damage Comments

Inspected in the dark and seemed fine. Reinspected in daylight and was still fine

Dealer Service Comments

Not really had much to talk to them about

Improvements

There's a question over the SIM card installed on the smart tech on the car. I wasn't expecting it and the delivery driver didn't seem to know about it either. It's not a massive problem at the moment, I'm using my own Mifi to run the networking, but I'd like to know if I'm OK to use it, what the data limits are, etc
Volvo XC60 Estate Paul Hartigan
19/10/2019
8 / 10

Click to read more
×

Paul Hartigan of Gerrards Cross, who had a new Bright silver Volvo XC60 Estate on 19/10/2019

Overall: 8 / 10

Delivery Punctuality Comments

Was super early!

Overall Punctuality Comments

Was super early!

Dealer Service Comments

Took a bit of chasing to get the Volvo PIN sorted

Overall Comments

Very polite delivery driver, arrived early
Volvo XC40 Estate Ben May
17/10/2019
10 / 10

Click to read more
×

Ben May of , who had a new Black Volvo XC40 Estate on 17/10/2019

Overall: 10 / 10

Cleanliness Comments

Weather not great but the driver did have it cleaned prior to delivery.

Overall Comments

Delivered at the time specified and I had a phone call prior.
Suzuki Vitara Estate Paul Morrell
15/10/2019
10 / 10

Click to read more
×

Paul Morrell of London, who had a new Superior White Suzuki Vitara Estate on 15/10/2019

Overall: 10 / 10

Volkswagen Golf Mk7
15/10/2019
10 / 10

Click to read more
×

of , who had a new Pure white VW Golf Hatchback Mk7 on 15/10/2019

Overall: 10 / 10

Delivery Punctuality Comments

Delivered in the morning as promised, 1hour notice given of arrival

Overall Punctuality Comments

Delivered in the morning as promised, 1hour notice given of arrival

Dealer Service Comments

All very simple, very little interaction with them really. Car fully charged on delivery

Overall Comments

Call day before to confirm car would be delivered on a trailer the next morning. Call 1hr before delivery No problems at all

Missing Comments

No service book

Improvements

nothing!
Hyundai Ioniq Ken Potts
17/10/2019
10 / 10

Click to read more
×

Ken Potts of Sheringham, who had a new Iron Grey Hyundai Ioniq Hatchback on 17/10/2019

Overall: 10 / 10

Improvements

No improvements I can think of.
Nissan Qashqai Martin Freeman
16/10/2019
4 / 10

Click to read more
×

Martin Freeman of Portsmouth, who had a new Flame Red Nissan Qashqai Hatchback on 16/10/2019

Overall: 4 / 10

Delivery Person Comments

OK guy but didn't get the car vacuumed when he got it washed because it was too expensive! Could have let me know earlier that he would be arriving later in the day. Bad breath!!

Delivery Punctuality Comments

Didn't arrive in the morning

Overall Punctuality Comments

Didn't arrive in the morning

Cleanliness Comments

Water marks on paint work and driver footwell full of dirt. The car was not valeted just given a quick wash.

Dealer Service Comments

No direct contact with dealer

Overall Comments

I would have preferred it not to have been driven

Missing Comments

Delivery paperwork was done electronically and I didn't get an email copy

Improvements

Supply a correctly valeted car. Better delivery estimate. Tell Nissan to supply mats.
Honda Jazz Sean Smith
15/10/2019
10 / 10

Click to read more
×

Sean Smith of Shoreham By Sea, who had a new Milano Red Honda Jazz Hatchback on 15/10/2019

Overall: 10 / 10

Delivery Person Comments

Very professional, explained everything well and showed me the completed delivery form before asking me to sign anything.

Delivery Punctuality Comments

Arrived exactly when agreed.

Overall Punctuality Comments

Arrived exactly when agreed.

Dealer Service Comments

All the electronic forms I was sent to complete for the finance etc. were the easiest I've ever had to fill in to lease a car.

Delivery Communication Comments

Delivery person called me the day before to arrange the delivery time and was very accommodating.

Improvements

Nothing! Couldn't fault it at all.
Hyundai i10 Richard Stead
14/10/2019
10 / 10

Click to read more
×

Richard Stead of West Yorkshire, who had a new Stardust grey Hyundai i10 Hatchback on 14/10/2019

Overall: 10 / 10

Seat Tarraco Estate Alan Wilson
15/04/2019
8 / 10

Click to read more
×

Alan Wilson of Birmingham, who had a new Deep Black Seat Tarraco Estate on 15/04/2019

Overall: 8 / 10

Citroen C5 Aircross Ann Hobden
11/10/2019
10 / 10

Click to read more
×

Ann Hobden of BRISTOL, who had a new Black Citroen C5 Aircross Hatchback on 11/10/2019

Overall: 10 / 10

Delivery Person Comments

the delivery guy was really nice and very pleasant, it was raining on and off for the delivery and delivery guy was more than happy as we looked over the car

Delivery Punctuality Comments

did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day

Overall Punctuality Comments

did not have any kind of time for delivery on the day but was rang 25 mins before but this I am happy with as I had arranged to be here all day

Cleanliness Comments

the car looked as though it had just been washed

Damage Comments

at time of inspection we did not note anything, but on my first drive I noticed that the driver side windscreen wiper does not clear screen nicely and spears, I have cleaned it but to no avail but to be honest this is not a complaint and if it bugs me then I will purchase a replacement, just a little annoying but hopefully will stop raining soon!

Dealer Service Comments

marked very good although I did not have any contact with the dealer at all but process was very good and I am happy

Overall Comments

delivery was great, was rang 25 minutes before hand and the car only had to come a short distant from my home so not many miles put on car upon delivery.

Delivery Communication Comments

whole process was very good

Improvements

nothing more this time, would of been nice to of had a eta of delivery but not to bothered with that and I know this is subject to all parties performing on the day!
Skoda Karoq Estate Andy Evelyn
11/10/2019
8 / 10

Click to read more
×

Andy Evelyn of Milton Keynes, who had a new Energy Blue Skoda Karoq Estate on 11/10/2019

Overall: 8 / 10

Improvements

ETA provided earlier
Seat Ibiza Gary Gomes
10/10/2019
8 / 10

Click to read more
×

Gary Gomes of Ashford , who had a new Blue Seat Ibiza Hatchback on 10/10/2019

Overall: 8 / 10

Delivery Punctuality Comments

I didn't really have an expected time, so not really an issue for me.

Overall Punctuality Comments

I didn't really have an expected time, so not really an issue for me.

Overall Comments

Kept updated in good time with progress.

Improvements

I was happy with process.
Volkswagen Golf Mk7 Jason Zemmel
04/10/2019
8 / 10

Click to read more
×

Jason Zemmel of Altrincham, who had a new Atlantic blue VW Golf Hatchback Mk7 on 04/10/2019

Overall: 8 / 10

Delivery Person Comments

bang on time - called before he left and gave me an exact time of arrival

Dealer Service Comments

gave me keyring

Improvements

all good - as per communication
Volkswagen Golf Mk7 JB Broom
07/10/2019
8 / 10

Click to read more
×

JB Broom of Ascot, who had a new Metallic black VW Golf Hatchback Mk7 on 07/10/2019

Overall: 8 / 10

Improvements

Car was not perfectly clean.
Skoda Octavia Richard Jones
07/10/2019
10 / 10

Click to read more
×

Richard Jones of Sutton Coldfield, who had a new Energy Blue Skoda Octavia Hatchback on 07/10/2019

Overall: 10 / 10

Citroen C3 Kate Sarginson
03/10/2019
8 / 10

Click to read more
×

Kate Sarginson of Clitheroe, who had a new Platinum Grey Citroen C3 Hatchback on 03/10/2019

Overall: 8 / 10

Improvements

Nothing
Audi Q3 Estate Adrian Cresswell
25/09/2019
10 / 10

Click to read more
×

Adrian Cresswell of Bradford , who had a new Chronos Grey Audi Q3 Estate on 25/09/2019

Overall: 10 / 10

Delivery Person Comments

Smart, on time, good communication

Cleanliness Comments

Very clean

Improvements

Nothing
Nissan Qashqai Ray Waggott
01/10/2019
10 / 10

Click to read more
×

Ray Waggott of Sunderland, who had a new Flame red Nissan Qashqai Hatchback on 01/10/2019

Overall: 10 / 10

Delivery Punctuality Comments

Driver rang early morning to give me has ETA.

Overall Punctuality Comments

Driver rang early morning to give me has ETA.
Renault Clio Karen Errington
01/10/2019
8 / 10

Click to read more
×

Karen Errington of Penshaw, who had a new Flame Red. Renault Clio Hatchback on 01/10/2019

Overall: 8 / 10

Nissan Qashqai Stuart McLaughlan
30/09/2019
8 / 10

Click to read more
×

Stuart McLaughlan of Dundee, who had a new Black Nissan Qashqai Hatchback on 30/09/2019

Overall: 8 / 10

Delivery Person Comments

perfectly nice

Overall Comments

They let us know when to expect the car gave a two hour window and arrived early in the two hour slot

Improvements

more accurate time or a call when 30 mins away
Volkswagen Golf Mk7 Sam Burnett
30/09/2019
8 / 10

Click to read more
×

Sam Burnett of Mitcham, who had a new Metallic VW Golf Hatchback Mk7 on 30/09/2019

Overall: 8 / 10

Overall Comments

Car was delivered well, arrived when I was told it was. Some confusion over what standard equipment should have been supplied with the car - dealership was slow to confirm, but issue hopefully sorted.

Missing Comments

Charge cable was missing as noted above - important for an electric car, I can’t charge it yet!
Toyota RAV4 Estate Jenny O'Donnell
23/09/2019
10 / 10

Click to read more
×

Jenny O'Donnell of Preston, who had a new Pure White Toyota RAV4 Estate on 23/09/2019

Overall: 10 / 10

Delivery Person Comments

Much better and nicer than your average car salesman! Lovely bloke

Delivery Punctuality Comments

They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive

Overall Punctuality Comments

They rang me prior to delivery , arrived when he said and even took the time to take me for a test drive

Cleanliness Comments

Spotless

Dealer Service Comments

Nothing to comment process was smooth

Overall Comments

The guy who delivered it was really friendly and knowledgeable and took his time to show me how to use the car

Delivery Communication Comments

Always kept me up to date

Missing Comments

Need to check about warranty book the man did give me a folder of stuff

Improvements

Nothing at all
Volvo S60 Saloon Alex Marginson
25/09/2019
8 / 10

Click to read more
×

Alex Marginson of Bromsgrove , who had a new Fusion Red Volvo S60 Saloon on 25/09/2019

Overall: 8 / 10

Missing Comments

2nd manual key (blade) - now received in post

Improvements

No issues all good
Volkswagen Tiguan Estate Miriam Wilson
27/09/2019
10 / 10

Click to read more
×

Miriam Wilson of London, who had a new Deep Black Pearlescent VW Tiguan Estate on 27/09/2019

Overall: 10 / 10

Delivery Person Comments

The delivery guy was a real gentleman - and showed me how the car worked. Above and beyond my expectations.

Delivery Punctuality Comments

Was even a few mins early

Overall Punctuality Comments

Was even a few mins early

Missing Comments

The warranty details are all kept online now apparently. I completed the delivery form and took a photo

Improvements

I was very pleased with the overall service. I would highly recommended them
Nissan Qashqai Andy Peaden
26/09/2019
8 / 10

Click to read more
×

Andy Peaden of Huddersfield, who had a new Flame Red Nissan Qashqai Hatchback on 26/09/2019

Overall: 8 / 10

Delivery Person Comments

as above :)

Damage Comments

slight mark to front bonnet

Overall Comments

car delivered reasonably promptly, arrived at 2:00pm, very pleasant delivery driver
Skoda Octavia Chris Cunnane
26/09/2019
8 / 10

Click to read more
×

Chris Cunnane of Edinburgh , who had a new Energy Blue Skoda Octavia Hatchback on 26/09/2019

Overall: 8 / 10

Delivery Communication Comments

Only learned of delivery time on the day - even just morning or afternoon the day before would be helpful.
Volkswagen Tiguan Estate Paul Yung
24/09/2019
6 / 10

Click to read more
×

Paul Yung of Epsom, who had a new Iridium Grey Metallic VW Tiguan Estate on 24/09/2019

Overall: 6 / 10

Delivery Person Comments

he was bit too casual about the process. More professionalism would have been good. He whizzed through the form and the rating and simply put a 10 there without asking me!

Delivery Punctuality Comments

Arrived late morning which was fine. he did call earlier to say traffic was bad

Overall Punctuality Comments

Arrived late morning which was fine. he did call earlier to say traffic was bad

Damage Comments

not that i could see, but it was heavy rain, so difficult assess on the spot

Dealer Service Comments

didnt like them trying use scare tactics in the gap insurance

Overall Comments

it was fine

Improvements

i know its not the most glamourous job, but a certain level of professionalism would not go amiss
Mercedes C Class Estate Amber Tipping
23/09/2019
10 / 10

Click to read more
×

Amber Tipping of Hawkhurst, who had a new Obsidian Black Mercedes C Class Estate on 23/09/2019

Overall: 10 / 10

Overall Comments

Great service
Mercedes E Class Coupe Anthony ASQUITH
23/09/2019
10 / 10

Click to read more
×

Anthony ASQUITH of MILTON, who had a new Selenite Grey Mercedes E Class Coupe on 23/09/2019

Overall: 10 / 10

Cleanliness Comments

Perfect car and service

Overall Comments

Excellent service, on time, Charlie from Listers was excellent.

Delivery Communication Comments

Excellent all the way though, I will be back for another one

Missing Comments

Even has a spare set of new mats

Improvements

Nothing!!
Audi Q2 Estate Ian Clark
23/09/2019
8 / 10

Click to read more
×

Ian Clark of York, who had a new Floret Silver Audi Q2 Estate on 23/09/2019

Overall: 8 / 10

Delivery Person Comments

Nice chap - he commented on the car and said it was good to drive

Delivery Punctuality Comments

Arrived at 08:05 - text to say 0800-0900 so all good

Overall Punctuality Comments

Arrived at 08:05 - text to say 0800-0900 so all good

Cleanliness Comments

2 very small marks that wiped off rear quarter - due to transit from Swindon on a open back pick up

Overall Comments

Delivered as requested

Missing Comments

Spare wheel ! - inflate kit provided but space available for a spare - less ideal

Improvements

All good - no issues
Jaguar E-Pace Estate Gareth Davies
20/09/2019
? / 10

Click to read more
×

Gareth Davies of Woodville Swadlincote , who had a new Fuji White Jaguar E-Pace Estate on 20/09/2019

Overall: ? / 10

Delivery Person Comments

Very good

Delivery Punctuality Comments

Very good

Overall Punctuality Comments

Very good

Cleanliness Comments

Very good

Damage Comments

No

Dealer Service Comments

Good

Overall Comments

Good

Delivery Communication Comments

Good

Improvements

Explained the controls and better updates prior to delivery
Nissan Juke Pre-current David Kersey
20/09/2019
8 / 10

Click to read more
×

David Kersey of Coventry, who had a new Flame Red Nissan Juke Hatchback (2014-2019) on 20/09/2019

Overall: 8 / 10

Damage Comments

One scratch. Missed it on the check.

Missing Comments

No middle shelf in boot area.

Improvements

Better time notifications on the day. As requested.
Mercedes C Class Estate Nicola Weir
18/09/2019
8 / 10

Click to read more
×

Nicola Weir of Ballymena, who had a new Mojave Silver Mercedes C Class Estate on 18/09/2019

Overall: 8 / 10

Skoda Kodiaq Estate Sally Champion
17/09/2019
8 / 10

Click to read more
×

Sally Champion of Chester, who had a new Brilliant Silver Skoda Kodiaq Estate on 17/09/2019

Overall: 8 / 10

Delivery Person Comments

Personable, told me what i neede to know, gave me time to inspect car

Delivery Punctuality Comments

As above,

Overall Punctuality Comments

As above,

Dealer Service Comments

Only contact was on delivery day, but seemed OK

Overall Comments

Good communication. Dealer phoned first thing to say that delivery would be after noon, then again when they were 1 hour away.

Missing Comments

Surprised that there were no carpets provided!

Improvements

No other issues
Mercedes C Class Estate
16/09/2019
10 / 10

Click to read more
×

of , who had a new Polar White Mercedes C Class Estate on 16/09/2019

Overall: 10 / 10

Delivery Person Comments

lewis was friendly and helpful

Dealer Service Comments

i had no dealings with them

Overall Comments

car and driver at agreed time- very straightforward

Improvements

all good
Mercedes A Class Jess Batter
12/09/2019
8 / 10

Click to read more
×

Jess Batter of Woking, who had a new Polar White Mercedes A Class Hatchback on 12/09/2019

Overall: 8 / 10

Honda Jazz Nick Yuen
11/09/2019
4 / 10

Click to read more
×

Nick Yuen of Camberley, who had a new Shining Grey Honda Jazz Hatchback on 11/09/2019

Overall: 4 / 10

Delivery Person Comments

The driver had bad BO, seemed very nervous and wanted to get away as quickly as possible.

Delivery Punctuality Comments

Let me know rough ETA

Overall Punctuality Comments

Let me know rough ETA

Cleanliness Comments

Drivers floor area was muddy

Overall Comments

Rushed

Missing Comments

Spare tyre/inflation kit

Improvements

Clean car and more informed cooperative driver
Volkswagen T-Roc Mark Frazer
12/09/2019
6 / 10

Click to read more
×

Mark Frazer of Durham, who had a new Black VW T-Roc Hatchback on 12/09/2019

Overall: 6 / 10

Delivery Person Comments

Very conscientious delivery driver, sadly let down by the facilities in the delivery area. Good communication from her from the day before delivery.

Delivery Punctuality Comments

Slightly late, but the delivery was made from 214 miles away.

Overall Punctuality Comments

Slightly late, but the delivery was made from 214 miles away.

Cleanliness Comments

As mentioned above. It wasn't valeted. Quite a few traces of protective film in the nooks and crannies, along with a lot of dust and grit. The car had not been washed and was generally quite poor, externally. Internally it was quite good.

Damage Comments

Minor scratch on tailgate.

Dealer Service Comments

As mentioned above, lack of attention to detail.

Overall Comments

The car should have been valeted, but it wasn't. As such it was difficult to inspect the vehicle's condition.

Delivery Communication Comments

Good level of information provided.

Missing Comments

No service record, but a apparently this is online. However, I have no idea how to access this.

Improvements

Wash the car and deliver it on a transporter.
Skoda Kodiaq Estate Kelly Matthews
13/09/2019
10 / 10

Click to read more
×

Kelly Matthews of Carterton, who had a new Velvet Red Skoda Kodiaq Estate on 13/09/2019

Overall: 10 / 10

Delivery Person Comments

Very pleasant chap.

Delivery Punctuality Comments

Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.

Overall Punctuality Comments

Curtesy call at 0730 for 0810 delivery, doesn’t get better than that.

Cleanliness Comments

Excellent condition, car was driven to delivery.

Dealer Service Comments

No dealings with dealer.

Overall Comments

fantastic Service

Improvements

No improvements to suggest.
Volvo XC40 Estate
13/09/2019
8 / 10

Click to read more
×

of , who had a new Thunder Grey Volvo XC40 Estate on 13/09/2019

Overall: 8 / 10

Improvements

Time was a bit didn’t know exactly what time it was coming but everything worked out fine .
Hyundai Ioniq Sam Hampson
12/09/2019
10 / 10

Click to read more
×

Sam Hampson of Sale, who had a new Iron Grey Hyundai Ioniq Hatchback on 12/09/2019

Overall: 10 / 10

Volkswagen T-Roc Pag Paget
12/09/2019
10 / 10

Click to read more
×

Pag Paget of Bristol, who had a new Urano Grey VW T-Roc Hatchback on 12/09/2019

Overall: 10 / 10

Delivery Person Comments

Great guy, could not have been more helpful!

Delivery Punctuality Comments

Was told it would be delivered at 10am, and it was!!!!

Overall Punctuality Comments

Was told it would be delivered at 10am, and it was!!!!

Cleanliness Comments

Spotless!

Overall Comments

Arrived on time on the day and delivery driver kept me up to date via texts!
Honda Jazz Lindsey Betteridge
09/09/2019
10 / 10

Click to read more
×

Lindsey Betteridge of Luton, who had a new Milano Red Honda Jazz Hatchback on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Very nice man, polite and professional. Answered all my questions.

Delivery Punctuality Comments

Called to say he’d be there in half hour and was spot on

Overall Punctuality Comments

Called to say he’d be there in half hour and was spot on

Cleanliness Comments

Yes all really clean

Damage Comments

Nothing evident

Dealer Service Comments

Only experienced the delivery and free gift. No other contact

Overall Comments

Got a little gift bag with a. Little note book and tiny accessory pack. Nice touch.

Delivery Communication Comments

All good, as always

Missing Comments

Nothing obvious

Improvements

Nothing I can think of
Suzuki Vitara Estate Mike Welsh
09/09/2019
10 / 10

Click to read more
×

Mike Welsh of Liverpool, who had a new Black Suzuki Vitara Estate on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Very friendly and jolly.

Delivery Punctuality Comments

Driver called when he was on his way with an estimated time of arrival.

Overall Punctuality Comments

Driver called when he was on his way with an estimated time of arrival.

Cleanliness Comments

Spotlessly Clean.

Damage Comments

Small scratch to the inside of the rear left passenger seat door.

Dealer Service Comments

Once final delivery date was set, things went according to plan.

Overall Comments

Smooth delivery.

Delivery Communication Comments

Updated frequently.

Improvements

Meet original requested delivery date as this caused some uncertainty and unnecessary research into having to hire a car or insure old car.
Peugeot 2008 Estate Beth Francis
09/09/2019
10 / 10

Click to read more
×

Beth Francis of Haverfordwest, who had a new Nimbus Grey Peugeot 2008 Estate on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Extremely friendly and helpful. Did not smell

Delivery Punctuality Comments

As above

Overall Punctuality Comments

As above

Cleanliness Comments

Car was spotless bar a few rain drops

Overall Comments

Very reliable delivery and accurate times given

Improvements

A welcome pack of doughnuts would have been a nice touch.????
Mercedes X Class Double Cab Pick-up
10/09/2019
8 / 10

Click to read more
×

of , who had a new Diamond Silver Mercedes X Class Diesel on 10/09/2019

Overall: 8 / 10

Overall Comments

was told delivery before 12 and it arrived about 1.30 - not the end of the world but a phone call from delivery person would have helped

Improvements

called ahead to say about delay and/or when 30 minutes away
Volkswagen Tiguan Estate Mark Milsom
10/09/2019
8 / 10

Click to read more
×

Mark Milsom of Ross On Wye, who had a new Tungsten Silver VW Tiguan Estate on 10/09/2019

Overall: 8 / 10

Cleanliness Comments

Car was driven 80+ miles to get to me - so not fully clean.
Volkswagen Polo Ralphy Cox
09/09/2019
8 / 10

Click to read more
×

Ralphy Cox of Guildford, who had a new Pure White VW Polo Hatchback on 09/09/2019

Overall: 8 / 10

Cleanliness Comments

Wet weather was the reason
BMW 2 Series Coupe Jonathan Lambert
09/09/2019
10 / 10

Click to read more
×

Jonathan Lambert of Bristol, who had a new Long Beach Blue BMW 2 Series Coupe on 09/09/2019

Overall: 10 / 10

Delivery Person Comments

Stuart Rolfe from the BMW Berry team showed me around the car, and how to use the infotainment system. It was very helpful.

Delivery Punctuality Comments

Collected it so yes it was very punctual (30 min wait).

Overall Punctuality Comments

Collected it so yes it was very punctual (30 min wait).

Cleanliness Comments

Perfect, it was cleaned just an hour prior to collection.

Damage Comments

Flawless

Overall Comments

I collected from BMW, but was overall happy with the collection.

Delivery Communication Comments

Ling/BMW guy was very clear what time the car would be ready for collection.
Honda Jazz Aine McEvoy
09/09/2019
8 / 10

Click to read more
×

Aine McEvoy of Lisburn , who had a new Red Honda Jazz Hatchback on 09/09/2019

Overall: 8 / 10

Delivery Person Comments

Lovely man

Delivery Punctuality Comments

On time actually early

Overall Punctuality Comments

On time actually early

Overall Comments

Excellent couldn’t have asked for better

Improvements

Nothing
Honda Jazz Derick Silveira
22/08/2019
10 / 10

Click to read more
×

Derick Silveira of Kenley, who had a new Lunar Silver Honda Jazz Hatchback on 22/08/2019

Overall: 10 / 10

Jaguar F-Pace Estate Anthony Clarkson
06/09/2019
10 / 10

Click to read more
×

Anthony Clarkson of Swindon, who had a new Portofino Blue Jaguar F-Pace Estate on 06/09/2019

Overall: 10 / 10

Delivery Person Comments

Great!

Delivery Punctuality Comments

Arrived when said

Overall Punctuality Comments

Arrived when said

Cleanliness Comments

Perfect

Overall Comments

On time, good communication from driver

Improvements

Nothing
Citroen Space Tourer Estate (2018-19) Franck Doppel
05/09/2019
8 / 10

Click to read more
×

Franck Doppel of Edinburgh, who had a new Platinum grey Citroen Space Tourer Estate on 05/09/2019

Overall: 8 / 10

Delivery Person Comments

Nice guy - no problem there

Delivery Punctuality Comments

Very good as it was delivered first thing in the morning

Overall Punctuality Comments

Very good as it was delivered first thing in the morning

Cleanliness Comments

Car was a bit dusty on the outside but had been driven almost 300 miles beforehand so can't expect it to be immaculate.

Damage Comments

None that I could see - but didn't look with a microscope though - I did take some pictures just in case I see something.

Overall Comments

No problem - delivery person arrived very early in the morning - would have been quite good to be told maybe 1/2hr before arrival but that didn't cause any issues as I was home that morning.

Missing Comments

I don't have the V5C document - will this be sent through the post or do you not get one with leased vehicles? (sorry for the silly question - I've never leased a car before)

Improvements

Maybe ensure that the delivery driver gives a call roughly 30min / 1hr before he/she's due to arrive.
Seat Leon Chris WEST
03/09/2019
6 / 10

Click to read more
×

Chris WEST of Cambridge, who had a new Magnetic grey Seat Leon Hatchback on 03/09/2019

Overall: 6 / 10

Damage Comments

Nail in right rear tyre as noted above.

Dealer Service Comments

Noted above.

Overall Comments

The car was delivered with a nail in the rear right tyre. The delivery company was not responsive or helpful in fixing the issue. The delivery driver was helpful though.

Improvements

Noted above.
Audi A4 Estate Spencer Easterbrook
02/09/2019
8 / 10

Click to read more
×

Spencer Easterbrook of Bookham, who had a new White Audi A4 Avant on 02/09/2019

Overall: 8 / 10

Delivery Person Comments

Knowledgeable and really helpful

Delivery Punctuality Comments

I turned up early, they were expecting me later, but they fixed me up quickly

Overall Punctuality Comments

I turned up early, they were expecting me later, but they fixed me up quickly

Dealer Service Comments

Reception desk was a bit lacking in compassion with stupid people (me), but did help in the end

Overall Comments

The dealer was flexible to allow me to pick up car earlier

Delivery Communication Comments

Great comms. Quick and responsive

Improvements

Nothing really !
BMW 2 Series Coupe Paul Gray
03/09/2019
10 / 10

Click to read more
×

Paul Gray of Mid Glamorgan, who had a new Melbourne Red BMW 2 Series Coupe on 03/09/2019

Overall: 10 / 10

Delivery Person Comments

Kevin (the delivery guy) went out of his way to make sure the car was perfect, even T-Cutting small marks to make sure everything waas A1 prior to sign off.

Delivery Punctuality Comments

HE rang to say he would be an hour and he was....

Overall Punctuality Comments

HE rang to say he would be an hour and he was....

Cleanliness Comments

protection mats still in the car on delivery meant it was 100%

Damage Comments

Thought there were a few marks on the bonnet but Kevin (delivery guy) cleaned them off....

Dealer Service Comments

Didn't have any contact as such

Overall Comments

No problems - car delivered on time and perfect

Delivery Communication Comments

No problems here....

Improvements

Nothing really
BMW X1 Estate Sophie Woodford
02/09/2019
10 / 10

Click to read more
×

Sophie Woodford of Reigate , who had a new Storm bay BMW X1 Estate on 02/09/2019

Overall: 10 / 10

Delivery Person Comments

joe Devlin from Jsb transport was utterly wonderful.

Improvements

Nothing- all was great
Volkswagen T-Roc Mark Crowter
16/08/2019
10 / 10

Click to read more
×

Mark Crowter of Sheppey, who had a new White VW T-Roc Hatchback on 16/08/2019

Overall: 10 / 10

Delivery Person Comments

Friendly and efficient delivery person, no body odour

Cleanliness Comments

spotless inside and out. Clean as a whistle.

Improvements

No problems
Volkswagen Golf Mk7 Rob Davis
30/08/2019
8 / 10

Click to read more
×

Rob Davis of Hexham, who had a new Deep black VW Golf Hatchback Mk7 on 30/08/2019

Overall: 8 / 10

Delivery Person Comments

Friendly and explained things

Delivery Punctuality Comments

As above - early

Overall Punctuality Comments

As above - early

Cleanliness Comments

Inside immaculate- outside bit of dirt because of rain in transport - fair enough

Damage Comments

Small chip on front bumper

Overall Comments

Actually a bit early - not a problem on this occasion for me

Delivery Communication Comments

Updated on lingo and text / call from dealer

Improvements

On time - no chip
Peugeot 3008 Estate Jav Khan
28/08/2019
8 / 10

Click to read more
×

Jav Khan of Hull, who had a new Nera Black Peugeot 3008 Estate on 28/08/2019

Overall: 8 / 10

Delivery Person Comments

Well presented and courteous driver.

Delivery Punctuality Comments

Driver called me, gave me a delivery time slot and kept to it.

Overall Punctuality Comments

Driver called me, gave me a delivery time slot and kept to it.

Cleanliness Comments

Driver said he had jet washed the car when he arrived in Hull. To be fair he had no chance in redeeming the state of the car with a quick jet wash. I had to clean virtually every panel of the car to inspect for damage as it was so dirty. The car looks like it was parked in a position where the off side was very open to the elements and the dirt in the chrome inlay is ingrained. Someone has applied dressing to the plastic wheel arch covers and and covered about 4 inches of the paintwork in the sticky mess. Having cleaned the car since delivery to fully appreciate the condition of the car, I’m at a loss for exactly how I’ll clean the chrome work and get the plastics dressing off there. I don’t really understand the logistics of who should have valeted the car pre delivery but they should be slapped with a large fish. Under the petrol cap was literally full of sand and/or mud.

Dealer Service Comments

Again I’m not really sure who should have prepped the car pre delivery, I’ll assume it was R&D and score them appropriately

Overall Comments

I’m happy with the delivery process.

Delivery Communication Comments

No complaints here

Missing Comments

Off side rear dust cap from tyre valve, only just noticed this today.

Improvements

Yes you’ve guessed it, the car should have been valeted pre delivery.
Nissan Juke Pre-current Melanie Connolly
23/08/2019
8 / 10

Click to read more
×

Melanie Connolly of Prudhoe, who had a new Flame Red Nissan Juke Hatchback (2014-2019) on 23/08/2019

Overall: 8 / 10

Volkswagen Golf Mk7 Max Gee
08/08/2019
10 / 10

Click to read more
×

Max Gee of Leominster, who had a new Atlantic Blue VW Golf Hatchback Mk7 on 08/08/2019

Overall: 10 / 10

Delivery Person Comments

Absolutely spot on. Lynx africa goes a long way

Delivery Punctuality Comments

Not really applicable but...

Overall Punctuality Comments

Not really applicable but...

Cleanliness Comments

Super shiney

Overall Comments

Swansway were particularly impressive. Car ready and waiting with a full tank of full (albeit I guess it would have cost them to deliver it in the first place) Both Laura, and the chap that did the handover were friendly and efficient. Also free VW branded iPhone cable - sweeeeeeeeeet

Improvements

Nothing - AAA service
Seat Arona Claire Evans
20/08/2019
6 / 10

Click to read more
×

Claire Evans of Llanelli, who had a new Nevada White Seat Arona Hatchback on 20/08/2019

Overall: 6 / 10

Delivery Punctuality Comments

See above

Overall Punctuality Comments

See above

Cleanliness Comments

Outside of car could have been cleaned closer to delivery location.

Overall Comments

Ling had found out that the delivery would be for morning. Delivery was then scheduled for 3pm. Car arrived at 2pm..Would have been useful to have a call from delivery company on the day and given a time.

Delivery Communication Comments

Ling and her team have excellent customer service. Communication response time is fantastic. Can't fault Long at all.

Improvements

Nothing for Ling she is excellent! Delivery driver could ring day before with approximate time and call closer to location to give a more accurate time.
Fiat 500 Justine Harvey
19/08/2019
8 / 10

Click to read more
×

Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019

Overall: 8 / 10

Missing Comments

But I would have expected car mats as standard!
Fiat 500 Justine Harvey
19/08/2019
8 / 10

Click to read more
×

Justine Harvey of Hurstpierpoint, who had a new Tech house Grey Fiat 500 Hatchback on 19/08/2019

Overall: 8 / 10

Missing Comments

But I would have expected car mats as standard!
Nissan Qashqai
19/08/2019
8 / 10

Click to read more
×

of , who had a new Vivid Blue Nissan Qashqai Hatchback on 19/08/2019

Overall: 8 / 10

Delivery Person Comments

Very professional and personable individual.

Improvements

The entire procedure went very well and I would commend all features highly.
Volkswagen Golf Mk7 David Golledge
16/08/2019
10 / 10

Click to read more
×

David Golledge of Essex, who had a new Indium Grey VW Golf Hatchback Mk7 on 16/08/2019

Overall: 10 / 10

Mini Hatch David Lusher
14/08/2019
10 / 10

Click to read more
×

David Lusher of Carlisle, who had a new Midnight Black Mini Hatchback on 14/08/2019

Overall: 10 / 10

Overall Comments

Great communication even called me the night before
Nissan Qashqai Neil Lucas
13/08/2019
8 / 10

Click to read more
×

Neil Lucas of Basingstoke, who had a new Grey Nissan Qashqai Hatchback on 13/08/2019

Overall: 8 / 10

Delivery Person Comments

Malcolm the person that delivered my car was very professional and a pleasure to deal with

Delivery Punctuality Comments

Car was delivered within 30 minutes of the agreed time

Overall Punctuality Comments

Car was delivered within 30 minutes of the agreed time

Improvements

nothing really!
BMW 3 Series Saloon Surj Kalyan
12/08/2019
8 / 10

Click to read more
×

Surj Kalyan of , who had a new Mineral Grey BMW 3 Series Saloon on 12/08/2019

Overall: 8 / 10

Cleanliness Comments

Inside was clean and new ... outside could have done with a clean or wipe down.
Mercedes GLA Class Gordon Barrie
12/08/2019
8 / 10

Click to read more
×

Gordon Barrie of Glasgow, who had a new Cosmos black Mercedes GLA Class Hatchback on 12/08/2019

Overall: 8 / 10

Delivery Person Comments

Nice friendly chap

Delivery Punctuality Comments

Delivered morning of date given

Overall Punctuality Comments

Delivered morning of date given

Cleanliness Comments

Dirty outside, as had been driven 300+ miles to be delivered. Delivery chap tried to jetwash locally, but it wasn't working

Delivery Communication Comments

An approximate time would've been nice, only given a date

Improvements

An approximate time would be useful
Volkswagen Polo Stewart Thomson
08/08/2019
8 / 10

Click to read more
×

Stewart Thomson of Troon, who had a new Limestone Grey VW Polo Hatchback on 08/08/2019

Overall: 8 / 10

Overall Comments

Delivery guy phoned to let me know he was 30minutes away.
Nissan Qashqai John Watts
09/08/2019
6 / 10

Click to read more
×

John Watts of Southampton, who had a new Flame Red Nissan Qashqai Hatchback on 09/08/2019

Overall: 6 / 10

Improvements

No mats supplied with car
Fiat 500 Jude Bennett
08/08/2019
6 / 10

Click to read more
×

Jude Bennett of Newport Pagnell, who had a new Tech House Grey Fiat 500 Hatchback on 08/08/2019

Overall: 6 / 10

Delivery Person Comments

Guy himself was fine, pleasant, friendly. Obviously caught in the middle of all this. No noticeable body odour :)

Delivery Punctuality Comments

See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.

Overall Punctuality Comments

See above comments... I know you don’t guarantee a delivery time but 1820 is way out of what I would have expected.

Cleanliness Comments

No complaints.

Damage Comments

No complaints.

Overall Comments

Delivery wasn’t until 1820, which is an hour after I finished work. Earlier in the day I’d been told (via Lings) that it would be mid afternoon. Apparently the driver had known all along that he would be late it the company didn’t think to tell me. I understand things happen, but if I’d known I would have gotten a lift home and waited on the soda with a cup of tea! The driver also didn’t know what to do with the paperwork - he just gave me a form with a shrug. Got a call the next day from them asking me to fill it in and scan it over.

Delivery Communication Comments

Lings was great - chasing for updates. I only got a callfrom the delivery company after they were over an hour late.

Improvements

Whilst guaranteed time slot would be good, I understand it costs. Just an accurate, reasonable delivery estimate would be an improvement.
Seat Ateca Estate Ellen Whittaker
08/08/2019
8 / 10

Click to read more
×

Ellen Whittaker of Selby. North Yorkshire, who had a new velvet red Seat Ateca Estate on 08/08/2019

Overall: 8 / 10

Delivery Punctuality Comments

Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!

Overall Punctuality Comments

Advised delivery would be between 0800 and 1800, it arrived at 0830!!!!!

Missing Comments

Service history book,

Improvements

Nothing.
Mercedes Vito Van Lisa ALLAN
07/08/2019
10 / 10

Click to read more
×

Lisa ALLAN of Loanhead, who had a new Arctic White Mercedes Vito Van on 07/08/2019

Overall: 10 / 10

Delivery Communication Comments

Great team, really professional
Skoda Octavia Simon Taylor
06/02/2019
10 / 10

Click to read more
×

Simon Taylor of BIRKENSHAW, who had a new Candy White Skoda Octavia Hatchback on 06/02/2019

Overall: 10 / 10

Skoda Octavia Sam Dore
05/08/2019
8 / 10

Click to read more
×

Sam Dore of Stony Stratford, who had a new Energy Blue Skoda Octavia Hatchback on 05/08/2019

Overall: 8 / 10

Missing Comments

Spare wheel.

Improvements

Nothing.
Nissan Juke Pre-current Michelle Barnett
05/08/2019
8 / 10

Click to read more
×

Michelle Barnett of South Croydon, who had a new Black Nissan Juke Hatchback (2014-2019) on 05/08/2019

Overall: 8 / 10

Delivery Person Comments

As above, Mike was fab!

Delivery Punctuality Comments

Called me to say they would be 45 mins and was on time!

Overall Punctuality Comments

Called me to say they would be 45 mins and was on time!

Cleanliness Comments

Was nice & shiny, shame it was raining though :-(

Overall Comments

Mike from Bristol street kept me updated on arrival time & was punctual. He was friendly & professional.

Improvements

I wanted a bow but didn't get one!!!! (Joking!) all was good :-)
Citroen C5 Aircross Hayley Gallagher
17/06/2019
6 / 10

Click to read more
×

Hayley Gallagher of Dunstable , who had a new Platinum grey Citroen C5 Aircross Hatchback on 17/06/2019

Overall: 6 / 10

Mini Convertible Henrik Rasmussen
01/08/2019
10 / 10

Click to read more
×

Henrik Rasmussen of Redbourn, who had a new Starlight Blue, Body Coloured Mirror Caps Mini Convertible on 01/08/2019

Overall: 10 / 10

Delivery Person Comments

Perfect delivery, pleasant and polite guy delivered the guy to our property on time.

Delivery Punctuality Comments

called in advance and delivered as promised.

Overall Punctuality Comments

called in advance and delivered as promised.

Damage Comments

small chip which was acknowledged and included on the delivery note/receipt.

Improvements

nothing all went perfect and smooth.
Audi A4 Estate Fred Sway
02/08/2019
10 / 10

Click to read more
×

Fred Sway of GUILDFORD, who had a new Manhattan Grey Audi A4 Avant on 02/08/2019

Overall: 10 / 10

Damage Comments

Perfect condition

Overall Comments

Delivered the vehicle to my home at 9am and I had a call the previous day saying delivery between 9am to 10 am. Excellent

Improvements

No, excellent service
Seat Leon Estate Marty Hayes
02/08/2019
8 / 10

Click to read more
×

Marty Hayes of Orpington, who had a new Eclipse Orange Seat Leon Sport Tourer on 02/08/2019

Overall: 8 / 10

Citroen C4 Spacetourer Estate (2018-19) Francesca Morton
31/07/2019
8 / 10

Click to read more
×

Francesca Morton of Wirksworth, who had a new Ruby Red Citroen C4 Spacetourer Estate on 31/07/2019

Overall: 8 / 10

Delivery Person Comments

Friendly and helpful.

Cleanliness Comments

The exterior was a bit dirty but it was a very rainy day so I have no problem with it.

Overall Comments

Arrived as arranged. Was called in the morning with good notice.
Nissan Qashqai Glenn Gillott
01/08/2019
8 / 10

Click to read more
×

Glenn Gillott of King\'s Lynn, who had a new Flame Red Nissan Qashqai Hatchback on 01/08/2019

Overall: 8 / 10

Missing Comments

There wasn't a completed delivery form for me to keep although it was done electronically and the delivery man said they would email it to me. So it's not really missing.

Improvements

Nothing, it was all good
Jeep Compass Station Wagon George Ross
31/07/2019
10 / 10

Click to read more
×

George Ross of Romford, who had a new White Jeep Compass SW on 31/07/2019

Overall: 10 / 10

Delivery Person Comments

They were very polite & friendly

Delivery Punctuality Comments

Excellent service and very good communication

Overall Punctuality Comments

Excellent service and very good communication

Cleanliness Comments

Spotless

Damage Comments

Perfect condition

Dealer Service Comments

5* highly recommended

Overall Comments

Very fast & effective and informative

Missing Comments

Nothing missing

Improvements

No changes what so ever
Citroen C3 Aircross Christine McCann
31/07/2019
8 / 10

Click to read more
×

Christine McCann of Johnstone, who had a new soft sand Citroen C3 Aircross Hatchback on 31/07/2019

Overall: 8 / 10

Delivery Person Comments

Nice man , pleasant , explained car functions no complaints

Delivery Punctuality Comments

Was told it was an am delivery , the delivery was slightly late all in all satisfactory

Overall Punctuality Comments

Was told it was an am delivery , the delivery was slightly late all in all satisfactory

Cleanliness Comments

Valeted was clean inside and out pleased with the standard

Damage Comments

Very very small scratch

Overall Comments

Delivery was one day late but overall very good

Delivery Communication Comments

Wonderful communication

Missing Comments

No nothing was missing

Improvements

I was very pleased with the delivery
Volvo XC40 Estate Vonnie Steven
30/07/2019
10 / 10

Click to read more
×

Vonnie Steven of Northampton, who had a new Onyx Black Volvo XC40 Estate on 30/07/2019

Overall: 10 / 10

Kia Sportage Estate Jane Norris
30/07/2019
8 / 10

Click to read more
×

Jane Norris of Wigton, who had a new Infra Red Kia Sportage Estate on 30/07/2019

Overall: 8 / 10

Cleanliness Comments

Car looked good - problem was it had ben raining so car was quite dirty which cannot be helped at all.
Honda Jazz Steve Matthews
26/07/2019
8 / 10

Click to read more
×

Steve Matthews of DartfordKent, who had a new Sporty Blue Honda Jazz Hatchback on 26/07/2019

Overall: 8 / 10

Skoda Karoq Estate Harves Harvey
23/07/2019
6 / 10

Click to read more
×

Harves Harvey of Cardiff, who had a new Petrol blue Skoda Karoq Estate on 23/07/2019

Overall: 6 / 10

Cleanliness Comments

I thought the car may have come on a trailer-it was driven and was covered in flies and brake dust on the front wheels

Dealer Service Comments

everything was good apart from they could have run the car through a wash around the corner before giving to me, i know you get flies when driving but nobody wants to see their car for the first time with it looking like a garabaldi biscuit
Volkswagen Golf Mk7 Elaine Hughes
24/07/2019
10 / 10

Click to read more
×

Elaine Hughes of Dartford, who had a new Urano Grey VW Golf Hatchback Mk7 on 24/07/2019

Overall: 10 / 10

Missing Comments

No service record book or log book as yet

Improvements

No problems , very good service overall.
Audi A4 Saloon GIFT MOYO
22/07/2019
10 / 10

Click to read more
×

GIFT MOYO of LONDON, who had a new Navarra Blue Audi A4 Saloon on 22/07/2019

Overall: 10 / 10

Delivery Person Comments

The gentleman was very polite, professional and friendly.

Delivery Punctuality Comments

It was two hours earlier than expected.

Overall Punctuality Comments

It was two hours earlier than expected.

Cleanliness Comments

It was pretty clean

Damage Comments

None that I could see

Overall Comments

Delivery came earlier than expected. It arrived at 7am.

Delivery Communication Comments

You guys were pretty good :)

Missing Comments

Not that I noticed

Improvements

If you're going to be earlier than expected then please call ahead :)
Ford S-Max Estate Lucy Wood
24/07/2019
8 / 10

Click to read more
×

Lucy Wood of Norwich, who had a new Shadow Black Ford S-Max Estate on 24/07/2019

Overall: 8 / 10

Cleanliness Comments

Delivery person did say car had been washed but apologised as slightly dusty!

Dealer Service Comments

Only issue is I have tried to contact them re travelling abroad and not had a reply within specified 48hrs.

Overall Comments

Only not very good as delivery person allowed my husband to sign for the car instead of me!

Improvements

Nothing!
Skoda Karoq Estate Trev Durant
18/07/2019
8 / 10

Click to read more
×

Trev Durant of Normanton, who had a new Business Grey Skoda Karoq Estate on 18/07/2019

Overall: 8 / 10

Citroen C3 Aircross
25/07/2019
8 / 10

Click to read more
×

of , who had a new Natural White Citroen C3 Aircross Hatchback on 25/07/2019

Overall: 8 / 10

Delivery Person Comments

He drove it from Bristol on the hottest day of the year. No BO!

Delivery Communication Comments

Only reason it’s not “very good” is because ETA wasn’t available before 10am on the day. I understand the many variables that might cause that, and it’s pretty much down to the dealer.

Improvements

Just the ETA a bit further up front, but really, that’s very much polish - the entire experience has been awesome
Ford Kuga Estate Deb Garnett
24/07/2019
10 / 10

Click to read more
×

Deb Garnett of Hebden Bridge, who had a new Chrome Blue Ford Kuga Estate pre2020 on 24/07/2019

Overall: 10 / 10

Improvements

Nothing. It went well.
Seat Ateca Estate David Hillman
23/07/2019
8 / 10

Click to read more
×

David Hillman of Surrey, who had a new Red Seat Ateca Estate on 23/07/2019

Overall: 8 / 10

Cleanliness Comments

Quite a few water marks and adhesive residue on the doors

Dealer Service Comments

Can only comment on the delivery aspect but I had good communication from the driver

Overall Comme