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Gotta laugh at some of these letters! It’s amazing how much time some customers put into writing them. Often it can take me up to 10 seconds to read them. Just like this letter from John Perry that I got a while ago:
I am travelling back from Malta today and so will see it tonight. My wife has inspected it using your great delivery form and is very pleased – like all women she is much more detailed than me so I am sure it will be fine. She did note that no V5 was present and I was unsure who retains this – I imagine it will be Lexus?
I am 100% pleased with the whole process and only wish that some of the other business sources I need to use had such an excellent level of human customer service. I promise to write a rave review for your website when I get a chance to have a final look and drive for myself.
Thanks again Ling and thanks for doing exactly what you promised to.
… the next day: Just got back and ignored Sam and the 2 kids for my new lovely LEXUS. All is excellent with the car and boy you get a lot for your money on this basic model. Sam tells me that the delivery driver was excellent and went through the inspection with her and made sure she knew how everything worked. He got a coffee and sandwich and a free lift back to the train station for his trouble.
This is the rave review that I promised back at the start of this whole painless process.
It is surprising when someone delivers what they say they will and it is a pity that the greedy motor traders in the UK don’t pay less attention to profits and more to customer service.
The service you provide is on a personal level and I knew that any problems would be resolved or you would tell me I was being unrealistic in my expectations. I was confident that you would never promise what you could not deliver and that is very important to me.
You exceeded my expectations and that is not something I have written to many companies or individuals over the years.
Overall an outstanding service and end product and also some free russian translation thrown in. I am now off to increase my carbon footprint by making sure I do those 15k miles in luxury in my bling bling Lexus.
Thank you Ling. Be back for my next car and would recommend you to everyone I meet.
21 Carr Road
Editor Note: John, well in reverse order; you won’t have problems – this is a Lexus not a Jaguar! The mileage will be deducted from your contract, you won’t pay for it. V5 is kept by the finance company. So pleased the car is much nicer than your wife or kids, of course! – it is a Lexus. Hope it was worth rushing home from Malta for 🙂 – Ling