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Inbetween all my bills and bank statements, I receive customer letters. Here one I pulled out to read from Noel Guinane, but I actually got it a while ago. It is about the delivery of their Mazda MX-5.
“Customer service is not so much a matter of saying and doing all the right things to avoid being criticised, as it is a matter of creating a fun, professional atmosphere that makes a customer feel very clever for having to agreed to do business with you (You gottit Noel, not many people understand this, but must say, you gottit – Ling).
Ling understands this better than anyone, and that’s on top of prices that can’t be beat. There are so many contract hire companies to choose from, most of them with about as much personality as a combine harvester. I am very happy I chose LINGsCARS.com and will be back to do business again.
Bad point: Mazda delivered a car with not enough oil in it, terrible.”
Editor Note: Noel, you must have degree in psychology as you are spot on with your analysis. Thanks for comments. Mazda, however… dispute that the car did not have enough oil. My view is “why dispute and argue?”, Noel is obviously not stupid, why not just fix the problem and stop being so defensive? Mazda, you have managed to make a happy customer unhappy by having dealers that call people stupid. Plainly, that is not true of MY customers! Mazda also tried to charge my customer for this – I paid this bill immediately, myself, as Noel did not deserve this bill! How stupid and money grabbing can these garages and manufacturers get? Noel will certainly get another car from me, but I don’t think it will be a Mazda! – Ling