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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 1378 / 1523  The car was delivered this morning at 1045. It had been driven from Chester and was showing 210 miles when I took possession and documented on the delivery note. Although it was rain splattered it was generally clean with only one very very minor mark on the front offside wing which is not worth sorting.I have to say that this has been a painless and stress free exercise for my first venture into leasing. This has been because your website is most informative though 'wacky' (which helps). The constant exchange of information in the Lingo area has answered all my questions honestly and promptly. I don't really see how the process could be made any easier. Thank you for making the process simple and easy. I will have no hesitation in recommending your services to family, friends and indeed anybody who speaks to me about leasing a vehicle. At this moment in time I look forward to the next vehicle we lease through you. Thank you again. Stuart 
Editor Note:
Wow! What a great letter from you Stu, you are brilliant for writing that! At first I thought you were giving me a statement for the court! It is lovely to be pain and stress-free, maybe I should rename my business Radox Leasing :) Go and have a drive and tell me what you think. These Fiestas are great cars! I withhold your address for security as you are a bobby and I don't want those pesky criminals annoying you. -
Ling
Customer Letter: 1376 / 1523 What fantastic personal service! Great to know whenever I have a question or query, someone always at the end of the Lingo system to help and advise. Would highly recommend and knocks spots off the big boys! Well done Ling and gang! Good delivery, great service and the driver was very obliging. Emma
Editor Note:
Not TOO obliging I hope? Hehe, hope he got home in one piece! You have a lovely new Fiesta Titanium to bomb around in now Emma, all alloys and loads of kit. Thanks for the great comments, I appreciate them! -
Ling
Customer Letter: 1373 / 1523 Easy and efficient service. LINGO message system first class. Personal service so much better than normal companies where you are just a number. Good delivery on my new Fiesta, on time as promised. Thomas
Editor Note:
Yo!!! Tom, you had some problems answering my messages from work, but we can blame that on your employers and their miserable attitude to staff happiness :) I am so happy you then tell me the LINGO message system is first class. Have a great time posing in the new Fiesta - fantastic cars, these! -
Ling
Customer Letter: 1350 / 1523 Hi Ling, I'm really enjoying my new Ford Fiesta and I can't stop telling people about your crazy website and just how fantastic your service is and how well you have treated me throughout. The experience I have had has been totally refreshing, completely professional, hilariously funny and extremely helpful. It's great to keep in touch and I definitely want my next car from you. Richard
Editor Note:
Rich, this is the second letter you have sent me, and I am so grateful. You were brilliant to chat to. You have also referred some customers to me from NATS. Thanks! -
Ling
Customer Letter: 1349 / 1523 It was a great pleasure leasing a car from Ling. For somebody who doesn't like paperwork and doesn't know how to go about leasing a car, Ling made it all very easy for me. Step by Step instruction and I could ask any or shall we say many silly question and got an answer for them all. I would recommend her to anybody. Thank you so much for all your patience and help. Excellent delivery, pleased at how easy everything was. Thaneswary
Editor Note:
Great!!! Thanes, you were a superstar lovely customer. And your Fiesta was not delayed by Ford, a small miracle lately. Glad I could help and none of your questions were silly - it's just that with a big thing like a car, it is better to have every question answered so you are happy. Thanks again! -
Ling
Customer Letter: 1347 / 1523 Thanks Ling. Fiesta is great, great service, 5 weeks from first contacting you, to car at my doorstep. First class. Charles
Editor Note:
Chic (your nick if people wonder), it's great that you had a Fiesta so fast. Many customers have had Fiestas delayed because Ford cannot keep up with demand. However, you were a lucky one. Enjoy your new silver Titanium TDCi. -
Ling
Customer Letter: 1330 / 1523 Lings Cars is a Car Leasing company that I stumbled upon when researching car leasing as a solution to my transfer to Swanwick this year. I figured that commuting 70 miles a day would not be good for my poor Micra so my options were to buy a new/second-hand car/lease a car or win one!! (Yeah right). After calculating the cost of a new car with depreciation, mileage, wear and tear I looked into the second-hand market but this still meant losing out with a less likely resale after a few years with high mileage, MOT costs and possible mechanical problems because of the age of vehicle.When I saw the prices and what is included in leasing a car at Lings Cars I decided to go for that option. Included in my 3 year deal is road tax, full Ford 3 year warranty, Ford Assist Home and breakdown cover, no MOT required, delivery, documentation, some car mats that Ling threw in and a First Aid kit oh and loads of Chinese sweets and noodles she sent me!!! My 3 year lease is for 18,000 miles pa included but this can be agreed from as little as 10,000 to 20,000pa. I get a brand new car with all the benefits but don't have to worry about selling it in three years time or MOTs or putting a high mileage on the car I can simply choose another new one and start again! Ling Valentine is the proprietor of this company and you may of seen her on Dragon's Den a few years ago where she actually turned down an offer shared between two of the Dragons because they wanted a higher percentage stake in her company.  Rich's actual new Fiesta in real life! - COOL!!! - Ling Her website is so crazy and full of funny stuff that you would think at first that this is dodgy company. I ignored the site many times before checking out the prices and doing some research to find a very competitive and genuine company. Her personal lease pricing always includes VAT and there are no hidden charges, something that she hates about most other car leasing websites. After looking at different options and then getting an initial quote a secure area is set up where you can message Ling personally or one of her staff to simply ask anything you like, which is usually answered within a few minutes depending on the question. From then on you are constantly kept up to date with the progress of your chosen vehicle until delivery. I have got to know Ling really well since I first started enquiring about my car and I will still keep in touch with her until I lease my next car! How's that for a personal service! So I can confidently recommend her website as I know from research her prices are very competitive, her service is outstanding and really funny too! From the start of the whole process I have received outstanding customer service, help and support not to mention the car arriving in outstanding condition on exactly the time agreed and at an amazing low monthly payment. It's worth checking out her website even just for the funny stuff on there! Richard
Editor Note:
Rich, you are an Air Traffic Project Specialist at NATS. You write such a beautiful description for new customers to read, thanks, and this is also pinned up on the Air Traffic notice board! I really had a great time dealing with you and we have a lot in common, because one of my toys is a microlight. I followed the building of your patio, advised you on sorting out your garden shed, heard all about your holiday in Devon swimming in the polluted sea... and now I know all about all the aeroplane near misses over Southern England! Let's hope you don't have a near miss in your new Fiesta, which just arrived before Ford caused massive supply problems. You are so happy with it, no wonder, after an old Micra. Glad to have such a customer who turns into a great pal! -
Ling
Customer Letter: 1327 / 1523 I'm thrilled with my new Ford Fiesta! Ling made the process idiot proof, was professional and even when there was a glitch to resolve after the delivery inspection, this was done with a sense of urgency and no-nonsense. Thanks Ling, we're recommending you to all our friends and family. Delivery was poor, but the dealer's effort to resolve things was excellent! Susan
Editor Note:
OK, for the benefit of people reading this I will detail: On delivery, Sue noticed the airbag warning light had come on. There were also some other things - there were a couple of stone chips and the car was dirty (a wet day). The dealer immediately, personally went to sort this stuff out. Sue then sent me a message: "Really appreciate your swift response and push to resolve the prob with the car. 'Neil' just called and has assured me that surplus mileage will be reimbursed by cheque, and he is coming personally to collect my car leaving me with his until mine is back with me. He was extremely apologetic and very reluctant to send the car to our local Ford dealership given their shoddy response to me earlier today. The car is booked into his service dept first thing tomorrow and he has let them know he wants a 'diagnosis' by 10am."(Then Sue sent another message)... "Neil called me about an hour ago to confirm that it was a tiny problem of a connector not having been connected properly (under the seat for the airbag) by the manufacturer. Such a relief and finding my excitement rising again at getting my new and perfect car :o). I can't thank you enough for your superb customer service and personal attention in this matter. As I stated previously, the glitch with the warning light was a Ford problem and we cannot fault your handling of this matter. You have been superb! We also feel that Neil went the whole extra mile too in his handling of this issue and will be conveying this to his manager (s) if you would be so kind to supply us with their name(s) and contact address. Needless to say we will recommend you to as many people as will listen!" (Then a bit later)... "Just to confirm, the car was delivered by Neil about an hour and a half ago. Everything is in order and very pleased with it." All in all excellent dealer response, I agree! Glad you love the car, Sue, and thanks so much for all comments. Other customers will appreciate to read this. Well done to Neil at the dealer! - Ling
Customer Letter: 1322 / 1523 Whilst the website is a bit of a head explosion at first, you quickly get used to it and I loved how it worked. Annoyed that as soon as I signed the papers I was told the car would be delayed! Grrr! Overall good, easy, helpful service. Richard
Editor Note:
Grrr indeed. What's happened is that Ford have realised that moving Fiesta production to left-hand drive models can earn them much more, as the cars are built at Genk, Belgium and Ford can then sell them for strong Euros, instead of weak UK pounds. So, UK production has been part-diverted to feed the German market. Bloody Germans. This is putting back Fiestas (plus they are the UK's most popular car). Unfortunately, the dealers in the UK are out of control about this and they get last minute delays. Plus, Titanium production suffers because there is an alloy wheel shortage (as they are selling twice as many models with alloys as planned). Nightmare, eh? But better than not selling them. So apologies for delays, but I cannot control Ford factories.Apart from all that, thanks for head-explosion comment, hahaha. Talk in a couple of years, Richard. - Ling
Customer Letter: 1317 / 1523 Brilliant service!! LINGsCARS was efficient and prompt with any correspondence. A fun way to lease a car as it makes the boring stuff easier to understand. Thanks for all your help! Lombard (finance company) were average. Name
Editor Note:
Yes, Lombard are average. This is so true. Glad you thought my service was brilliant. If only finance companies could be brilliant, too. Still, I enjoyed the bright pink ink on your letter :) Hope you lovvvvvve the Fiesta, *** - in black it is a sexy little car! -
Ling
Customer Letter: 1314 / 1523 Excellent service from start to finish. The web login is fantastic and an easy way to keep track of progress. Ling's replies are almost instant as well! Absolutely chuffed to bits with the price, the service, the car (Ford Fiesta 1.6 TDCi Zetec S) - any chance of some mats? Kevin
Editor Note:
I withhold your address as you have a sensitive public service job. Yes, I will send some mats :) Special ones with my head on them so you can kick it with your feet, hahaha! I try to reply as fast as possible, average reply time is often less than 5 minutes, normally around 10 minutes (I need time to find the answers you want!). Glad you like the LINGO web management. Enjoy the Fiesta! -
Ling
Customer Letter: 1311 / 1523 Good, quick service. Website easy to use. Will recommend to other people. Good delivery of my new Ford Fiesta. Digger
Editor Note:
Digger, your are a Jeweller, so you appreciate the styling of these new Fiestas, eveyone in the car trade thinks they are diamond cars, because they sell well and have brilliant residual values. Pretty perfect small cars! Thanks so much for the comments, you were a super customer. In the first week, you put 900 miles on your car, you need to slow down a bit! -
Ling
Customer Letter: 1300 / 1523 Thank you Ling for the excellent service you provided. I don't hesitate in recommending you to friends and family. I cannot find fault with the service you provided, it was in fact excellent. We look forward to arranging our next vehicle with you when our lease is up. Thanks for all your help. No problem with delivery, but driver said car mats would be sent to us, but they haven't. Kathryn
Editor Note:
Well, Kathryn, I will send you a set of Ling mats, then. Usually cars do not come with mats, but when they promise, they should deliver, eh? Another super Fiesta delivery. As you are a teacher, I am pleased to say your spelling was 10/10, hahaha! Don't let the kids near the car. -
Ling
Customer Letter: 1299 / 1523 Very pleased with the excellent service Ling supplies.The new Fiesta is great and will recommend to all my friends. Thanks again Ling, you are super. Excellent delivery, great service from the dealer. Laura
Editor Note:
Good. This is the second car you have had from me in 5 months Laura, you now have 2 new Fiestas. These are lovely cars, No. 1 best seller! Good supplier, I pat them on the head. Look forward to a sales rush from all your friends, hahaha! -
Ling
Customer Letter: 1281 / 1523 I was very impressed by LingsCars...it was a friendly, informal service yet very professional and informative. Ling took my through the leasing system pain free and I got a very competitive deal. A colleague at work pays an extra £90 per month for the same car as me so I'm very grateful to have found this website! Thanks for all your help. Sandeep
Editor Note:
Wow, Sand, no problemo! I am amazed at that higher price, I often see this happening. Cars are "upsold" by some brokers making a ridiculous price. Thanks for comments. You are a clinical psychologist, so maybe you can diagnose me??? :) hahaha! Enjoy the Fiesta! -
Ling
Customer Letter: 1271 / 1523 Although I could have got a car for a few pounds less (really??? Never! - Ling), Ling was much more helpful and has an interesting website. Also, i had a problem with my emails, but I was able to use Ling's secure "LINGO" system with no problem. Everything was made very easy, I know exactly what was going on. My new Fiesta arrived when Ling said it would. VERY PLEASED. Delivery had 46 miles on the clock. Good. David
Editor Note:
David, when you compare prices, remember that many companies have hidden fees and "document" charges. I avoid these whenever possible. So, the screen price on competitor sites does not always reflect what you will pay. In fact, most competitor car leasing websites are illegal in the way they represent VAT. However, you sound really pleased to choose me and I say THANKS to you for being a star customer. So pleased you like the LINGO system. -
Ling
Customer Letter: 1264 / 1523 Ling has given great service all the way through with sound and secure communications. I will certainly be leasing with her again, soon. The new Ford Fiesta was everything promised and was well delivered. Excellent. I'm very, very happy and I fully recommend! John
Editor Note:
Jonroxxxxx, hahaha. As a company director for Rockingham Display Ltd, I appreciate your comments. It's always nice to get letters about good service from another boss. Fiestas = brilliant cars. Looking forward to more orders :) Bring them on, hahaha. -
Ling
Customer Letter: 1259 / 1523 LINGsCARS provides a fantastic, efficient service. My new Fiesta arrived on time and in perfect condition. I cannot fault anything! I have and will continue to recommend LINGsCARS to friends and family... to anyone I meet, really! Just wish I had found you sooner and I will never go anywhere else. Excellent delivery, car arrived in perfect condition. Michael
Editor Note:
Yo, Mick! You are an Environmental Office with a new environmentally-friendly car! Blyth Valley Council should be proud you are reducing CO2 emissions in their area. It was strange to have a request for a wind turbine drive car, all you need to do is avoid low bridges with the propeller blades. Enjoy your new Fiesta! -
Ling
Customer Letter: 1256 / 1523 Hi LingThank you for your efficient and prompt service. The Fiesta was delivered on time with no problems at all, totally hassle free. Excellent delivery. I will definitely use your company again at the end of this current lease; thank you for all your help and regular updates. I would definitely recommend LINGsCARS. Paul
Editor Note:
Tosh, you are a director of a pub investment company called PINT! Hahahaha, that's brilliant! Make sure you have a pint for me. The Fiestas have been brilliant sellers, and are brilliant cars. Great letter, CHEERS! -
Ling
Customer Letter: 1243 / 1523 Fantastic!!! I was kept informed at every step of the process. Ling is 100% efficient and very friendly - I loved her letters, sweets and jokes. It made leasing a car a pleasure. I would recommend Ling to anyone thinking of leasing a car. I love my new shape Fiesta, it currently wears a comic relief red nose!!! Excellent delivery. Vanessa
Editor Note:
Vanessa, great. 100% efficient is 100% happy. Glad you laughed at the jokes, sometimes they lose something in the translation... and the sweets, well they are unusual to say the least. Will love to deal with you again in 3 years :) -
Ling
Customer Letter: 1228 / 1523 Great service, great price, happy to deal with. This new Fiesta is the umpteenth car we have leased from Ling and we wouldn't go anywhere else. I've told all my friends and colleagues as well. Anthony
Editor Note:
I like UMPTEENTH! I wish more customers would use that word!!! Hahaha. Yes, you have had loads of cars Anthony, and you are always a brilliant customer. I should get you an "I love Ling" badge to wear. Enjoy the new shape Fiesta - great cars! -
Ling
Customer Letter: 1209 / 1523 Thanks for a quick, fantastic service from you, Ling. I'm very pleased with my new shape Fiesta, which has led me to order another car from you. Thanks again to all your staff. Delivery was OK, but the car turned up filthy dirty. Laura
Editor Note:
Laura, well, I squeeze the dealers so hard on price, they can't even afford a car wash! It was mid-December, so the weather will have been terrible - and you live in Bristol, a long way from everywhere hahaha. A carwash is a small price to pay but I understand it should have been clean. I will kick them. You have ordered ANOTHER Fiesta!!! That's great. Over the past decade you have been the leading entertainment agency for mobile disco dance in Bristol, Bath, Swindon and the Southwest, from corporate events and resident nightclub DJ to wedding and birthday parties. I give you a hyperlink :) -
Ling
Customer Letter: 806 / 1523 Ling was a great help in finding and supplying the right car for me. She answered my questions quickly and was quick with reassurance and advice. The Fiesta was delivered when she said it would be. Excellent. William
Editor Note:
Up in the wilds of Northumberland (not TOO far from me) there is now a new Fiesta zipping about. It was great dealing with you, William, and I hope you have a great time avoiding the sheep in your new car. -
Ling
Customer Letter: 733 / 1523 Hi Ling, great car and smooth transaction. Everything went as scheduled. Good delivery. We are very pleased! We will certainly use your services again. thanks. Paul
Editor Note:
Fiestas are really popular small cars, this latest model is really good. People tend to ignore them, but they have plenty of equipment and drive really well. Glad you were pleased with the deal, the car and the way it was dealt with. See you in 3-years! -
Ling
Customer Letter: 525 / 1523 "Always a pleasure to deal with a company that provides the personal touch. Cheap and cheerful with great personal service. Fiesta was perfectly presented and on time. Excellent!That's Ling!" Derek
Editor Note:
Whoa, Derek, you are a very long time customer and you have taken so many cars from me for your car bodyshop and courtesy cars for your ethnic, minority people garage (in Wales). So nice to still deal with some people in the car trade, glad you appreciate the service. Ddiolch iawn lawer! -
Ling
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