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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 422 / 1523   "Dear Ling,I just wanted to write and thank you very much for the excellent service we received from you. I know that our situation as diplomats was a little "out of the ordinary", but you helped us and smoothed our way. We look forward to happy motoring in our Tacuma for the duration of my posting here. All the very best," Jake 
Editor Note:
My God! Now I am bloody diplomatic supplier! Hehehe, whatever you do, don't get the parking tickets or congestion charge tickets in your new Chevrolet Tacuma, as you WILL have to pay them! Jake, you are not like damn Americans (I hope), running up £millions in fines and penalties, then geting Bush to lean on "yo!" Blair to cancel them. It was a pleasure to deal with you and I look forward to free New Zealand Visa when I have a lovely holiday in Kiwi-land. Take care and please pass details of my service to other embassies (except Japanese, North Korean and Turkmenistani - 3 monkeys) when you go to the cocktail parties -
Ling
Customer Letter: 418 / 1523  "Thanks Ling, the whole process was extremely painless! Swift service, quick response - no hard sell - just plain information. You replied promptly and efficiently.The Kia Picanto was delivered within 3 weeks from start to finish. I will definitely recommend LINGsCARS.com and I would use you again. Delivery was good, but they did not let me know that the car was coming - lucky I was in!" Ann
Editor Note:
Hmmm, Ann - you can see the difference between a typical Kia dealer and a BMW dealer (if you read the letter above). I just don't know why all dealers cannot achieve the same high standard, what does a phone call cost? I will have a rant to them. You were a lovely customer, thanks! -
Ling
Customer Letter: 417 / 1523  "Great help from Jon whilst you were on holiday in China, Ling. Fast and easy way to get a car. I'm still confused between a contract-hire and a lease car! My car was changed at late notice, I had to take a silver and not a black car." Susan
Editor Note:
Susan, yes, I know all about your car. I had a limited number of very cheap Mercedes C-Class Sports 1.8 C160 (122bhp) Coupes and I can only juggle colours and availability with what is physical at the time. Cars are allocated on a basis of first documents in, first car allocated - and someone was faster in getting the Black car. How else can I do this? Documents should be sent by special delivery in these situations - and Jon said you didn't. Really hard to be rotten about this, but to me it is one of the most difficult decisions, so I simply use the order of receiving your stuff; totally fair but hard to do. I can't build and paint the cars myself and can only sell what's there I'm afraid. Plus, the car was SO cheap, just £231+VAT/mth. I've checked the email logs and Jon kept you informed the minute he got the info about the car. Contract Hire is pure rental, Lease comes in many flavours often including a balloon payment etc. -
Ling
Customer Letter: 414 / 1523  "Great website, great service, great car, great Ling! Delivery courteous and on time." Ralph
Editor Note:
Ralph, you had a Toyota Corolla Verso and that is a favourite car with my customers! Everyone loves them. Thanks for the biz and I note that as I type this, you are talking to me about a second car -
Ling
Customer Letter: 412 / 1523 "My first attempt to lease a car through you was sabotaged when Rover went out of business; but the experience was good enough that I didn't even bother to look for other suppliers when I decided to try again recently.It was a good decision - no complaints at all, excellent service all round." Colin
Editor Note:
Colin, the bloody mis-management of Rover caused everyone a load of pain. Your new Kia Picanto will do a great job for a car that's less than £100 (ex VAT) per month. Glad you are happy (at last)! Thanks for letter -
Ling
Customer Letter: 410 / 1523  "Hi Ling, hope you are well. Just wanted to say thank you for giving such a great service. It's been really quick and the price was fantastic. Delivery was excellent , good service, thanks. I've recommended you to a number of business associates (will I get commission???) :). The Mazda RX-8 is just perfect, I love it!" Judy
Editor Note:
Zoom, Zoom, Judy! Yep, your proposal zoomed through and the car zooooomed to your door. Quick and easy, eh, and now you are zooooming around Kent! Commission is a possibility, but for it to be worthwhile (£20 seems mean) I would have to increase prices and join other businesses in raising my overheads. I'm afraid you will have to settle for a warm feeling inside -
Ling
Customer Letter: 407 / 1523  "Refreshing to receive a great service. No hard sell, no falseness - does exactly what it says on the tin! I received my car in less than three weeks from my initial enquiry - unbelieveable! My Zafira arrived early with great service. Excellent. A great, fresh approach. Would recommend to anyone." Christie
Editor Note:
Christie, thank goodness you were so happy, after my terrible experience with Nissan dealer a few hours before (see below). These new Vauxhall Zafiras are fantastic cars, so cheap at around £7 a day and brilliant to drive. Glad you were pleased. Phew -
Ling
Customer Letter: 400 / 1523  "Simple, easy to use website. Good communication. We are on our second car from Ling." Paul
Editor Note:
Hello, Paul! You are Renault-man! You have had a Megane CC and now a Megane Hatch. Nice to have returning customers, you really put my critics in Automotive Management forum in their place when they say my business model cannot succeed. Up their ass... eh, Paul? Thanks -
Ling
Customer Letter: 399 / 1523  "Dear Ling,I write to say a big thank you for all the effort you put into getting my Nissan X-Trail delivered to me. For all prospective new customers out there, let me tell you that when I ordered my car from Ling Valentine, my mother was taken into hospital in the UK and I was taken ill in Spain! Against these odds, Ling was marvellous, she contacted me on my mobile and fax in Spain, keeping me informed of every detail, arranging my finance, delivery etc. Because of my predicament of having to have an operation on my return to the UK, my car delivery had to be cancelled for one month. Thanks to Ling, she sorted everything out and my car duly arrived. So, if you are thinking of leasing a car, I have no hesitation in recommending LINGsCARS.com and Ling Valentine. As for the three Nissan dealers that I contacted for competitive quotes (to check against LINGsCARS), it took anything from one to six weeks just to get a quote - and guess what - Ling's price was a lot cheaper. Once again, Ling, many thanks!" Mike
Editor Note:
Mike, of course I look after you when you go into hospital, I am so glad you did not die! I woud have lost car sale!!! :) You are right about the Nissan dealers, most are very slow (I think they are the ones who are dying) - and for some reason, car dealers in general are terrible with emails. It takes them AGES to reply. Salesmen too busy stuffing cocaine up their noses. You are so kind to send me a lovely gift voucher which I will use to treat myself! Thanks -
Ling
Customer Letter: 398 / 1523  "Ling, I'm very pleased with the Megane CC you supplied, apart from a slight leak when it rains, but that's not your fault (No, the bloody French should learn to build cars properly! - Ling). Delivery was fine, apart from being one day late; but again not your fault (As I mentioned with another customer letter, I could not specify my very best Renault dealer with these Megane CCs - Ling). The car was perfect, apart from one missing dustcap.You provide a very professional service to the public with that very special personal touch, unlike all the other leasing companies out there, which puts you head and shoulders above the rest. Many thanks, see you in two years." Andrew
Editor Note:
These bloody Megane CCs caused me a few problems, Andrew, but they were cheap. I could not specify my normal (good) dealer but I did tell my customers this. Delivery was a bit haphazard, but then you pay money and take choice. For me, a Megane CC at just £179.99 per month is a very cheap car. Just wait for summer, all these tiny things will be forgotten! -
Ling
Customer Letter: 392 / 1523 "The whole process from enquiry to delivery was painless and speedy. A refreshing experience and a wonderful "bloody fast car", my new Mazda RX-8. Delivery was excellent. Just made it to the petrol station - this is an RX8, darling! Thanks Ling and every success." Penelope
Editor Note:
Hahaha, you are as funny as hell, Penny! Of course, Rx-8 drinks like bloody fish - it is worse than my Zil Missile Truck with 7.0 V8 and even worse than Charles Kennedy! You want economy, don't buy RX-8! :) -
Ling
Customer Letter: 388 / 1523  "Dear Ling,Many thanks for sorting out the Jeep Grand Cherokee, I still find it odd that when I ring up LINGsCARS you answer the phone in person. I'll be back next year. Please don't send any more sweets, they are not nice." David
Editor Note:
Whoa, David, you run an Art Gallery! I give you hyperlink. Hyperlink is like Government honour, but you don't have to bribe me. You will be able to get loads of paintings inside a Jeep Grand Cherokee, they are very big and posh. I answer the phone in person, as it is my phone and I am a person - even though I am Chinese. Is that so astonishing? Maybe you have not seen so many Chinese people using "electric voice" - Dian Hua is Chinese for telephone. I understand sweets are horrible, yes, I choose them specially... but most customers are too polite to mention it - Ling Black Ink's Gallery in Stow on the Wold - Ling
Customer Letter: 387 / 1523 /small.gif "car") "This is a great service, Ling.Everything was arranged over the internet very simply. My new Renault Clio was delivered without problems and the dealer was excellent, I was well pleased with the service. I will recommend LINGsCARS to anyone wanting to contract-hire vehicles. It was a great day when I found LINGsCARS.com, very well done Ling!" Roy
Editor Note:
I'm glad to make you happy with your new car, Roy. I do my very best to provide the most efficient service, I'm pleased that you feel you can recommend me -
Ling
Customer Letter: 378 / 1523  "It was an absolute pleasure doing business with you. I'm still awestruck by how you manage to be so efficient and productive at the same time. I've already recommended you to lots of people and I'll continue to do so. Your supplying dealer was excellent, punctual and polite." Martin
Editor Note:
The reason I choose to withold Martin's address is that as a head of major organisation he is easily abused. In this instance he was simply very nice, normal customer... renting normal car, Mazda 5 MPV. Thanks for all your chats, Martin, you are very, very friendly man -
Ling
Customer Letter: 376 / 1523 "Hi Ling, Megane CC arrived yesterday morning first thing, at my workplace. Just a line to say how pleased I am with it and a BIG THANKYOU to you for arranging it all.p.s. It hasnt stopped raining yet so the roof has stayed firmly in place." Andrew
Editor Note:
After a false start when the bloody Renault dealer (not my usual supplier) delivered the car one day late - idiots - I'm pleased you are happy with your car. Pray for sun, Andrew, eh? -
Ling
Customer Letter: 372 / 1523 "Thanks, Ling. Enjoying the versatility that my new Zafira provides. It was a good deal and refreshingly different marketing/service. That made it a pleasure to deal with you - even if Vauxhall took longer than we both wished. Speak to you again when my wife's car needs replacing." John
Editor Note:
Vauxhall sometimes slow, their dealers simply not the best. Vauxhall seem convinced they should not attempt to offer premium service, as if they are resigned to being 2nd best. I would not rank them in premier league of manufacturers or dealers. However, Zafira is GOOD car. Enjoy it, John -
Ling
Customer Letter: 371 / 1523 "Just a note to say thank you very much I and my wife are well pleased with the new Renault Clio and your service. I shall recommend anyone who asks about lease hire cars, etc, to your web site." Roy
Editor Note:
Roy, good. I really enjoyed to deal with you, thanks for recommendations, note I do not rank customers in car status priority. To me, a Clio is just as important as a BMW 7-Series -
Ling
Customer Letter: 368 / 1523 "Ling, my new Zafira is very good. Delivery went well. I just wish I'd found out about you years ago. I would have saved a fortune! Will recommend you whenever I can." Geoff
Editor Note:
Glad you are happy, Geoff. Only problem with new Vauxhall Zafira (a good car) is the terrible TV adverts with those stupid adult kids, plus Vauxhall's image. Vauxhall can never get TV adverts right. And do you realise that their "Griffin" (probably delicious boiled to a soup) is looking BACKWARDS, over its shoulder? Hmmm, says a lot about GM, huh? -
Ling
Customer Letter: 362 / 1523  "Prompt, no messing service. No phone controllers or call centres to deal with, and a nice Citroen C4 on my doorstep in about 3 weeks - only a week later than promised. But no real issue as above all, I felt well informed by Ling all the way through the process." Adam
Editor Note:
Adam, I don't think your car was late - but on the 5th of July, you changed your mind: you were still not quite sure about which car you wanted. Your car was delivered on the 24th July, so where is the delay? - that's 3 weeks and I never promise sooner than that. But apart from that, I score your letter 9/10. You have good handwriting and your letter was polite and enthusiastic. You were nice customer -
Ling
Customer Letter: 361 / 1523  "Definite no-frills srvice - but you get the best price, which at the end of the day is all that matters to most people. Dealer was excellent, BMW 318i delivered when promised." Gill
Editor Note:
Wow! Ryanair's O'Leary would be so proud of me! What frills would you like, Gill? Whatever it is, it will cost extra, that is Ling Health Warning -
Ling
Customer Letter: 357 / 1523 "I was converted to 'Contract Hire' many cars ago, but only found Ling two cars back. Ling is NUMBER ONE for deals and service - and is good fun to deal with. Other brokers I have dealt with always fell short at some point of the process, whereas Ling gets it right. Her dealers are also on time, helpful and polite - spot on!Yes, I am a happy customer." Geoffrey
Editor Note:
Thanks for really lovely letter, Geoffrey! Unlike other brokers... well, I just can't see the point in getting it wrong, it just creates more work for me, and you... - Hope you enjoy brand-new Mazda RX-8!- -
Ling
Customer Letter: 356 / 1523  "I just ate the brown sweet. I am having trouble breathing now. If I am still alive we will be back for another repmobile shortly. Thanks for the keyring and the Ford Focus and for inspiring us to be madder. Car turned up. Right shape and on time.PS. Do a deal with us on iPod car hits." Lee
Editor Note:
I am glad that you are mad, Lee. Sweet contains Chinese chemicals, despite my degree in Chemistry, I have no idea what they do to brain. I give you web link because you seem to need all the help you can get. I am very intrigued by your suggestion about iPod hits. What on earth are you talking about. I will ring you to find out -
Ling
Customer Letter: 353 / 1523  "Very efficient, quick response - and most of all Ling got me the cheapest deal for the car I wanted; a Toyota Corolla. That's what I call customer service! Ling definitely met my expectations. The car is great, the dealer was good, but they should have put a full tank of petrol in." Peter
Editor Note:
Peter, thanks for saying such nice stuff, but err... WHY should thay have put a full tank of petrol in? Someone comes into Chinese Supermarket, you give them £50 of free stuff? Hmmm. On happy note, I am so pleased to supply you. I used to live in Bournemouth and often used to visit your supermarket in Poole. When I was in Finland, my husband Jon used to post me food parcels he bought from your shop. Amazing coincidence, huh? -
Ling
Customer Letter: 349 / 1523  "Hi Ling,I have been meaning to contact you ever since driving up to Newcastle for my daughter's graduation the other day. I was appalled to notice (but only just) that you have been forced to remove your mobile intercontinental ballistic rocket launcher to a position that only your devoted customers with eagle eyes could notice from the road. I can only presume that the petty capitalist bureaucrats think that they have beaten you again; but I have every confidence that you will outwit them with another cunning plan very soon! Enough of the chit-chat. My Nissan Almera will be due for replacement in January next year so I shall be back in touch then, if not before. With very best wishes that you will continue to confound your enemies." Miles
Editor Note:
Miles, next time you drive up, you can see my bus (look at my blog). Glad you have eagle eyes to see my rocket. I got nuclear blasted by planners. Details if you look at news items. Plenty of items about truck listed on the index. Enough of chit-chat, you just take one Nissan Almera and expect chit-chat? Since when did accountant ever give chit-chat for free??? -
Ling
Customer Letter: 346 / 1523   "Great deals, Ling is competitive and gives fabulous customer service. I'll always talk to Ling first for a leasing deal." Adam
Editor Note:
Adam! You are my 350th letter writer! Thanks! Hope you have a great summer in your new Mazda MX-5 -
Ling
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