I am LING you can trust me
More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
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Customer Letter: 673 / 1524
We are now on our second lease car with Ling and once again, the whole process was very simple with no messing about. The Toyota Rav 4 arrived nice and early so we didn't have to wait in all day. Excellent delivery. When we needed to talk to Ling we phoned and she answered straight away (no stupid automated system). Same with emails. Always a prompt and often witty reply. LINGsCARS is the only car business I use and I can recommend without worry.
Editor Note: Michelle, you are a great repeating customer. I simply try my best and I cannot understand why other companies cannot do the same, but they cannot. You have to reply to the phone and emails, so why not do it straight away. Thanks again and I hope you have a great 2-years in your Rav4. - Ling
Customer Letter: 668 / 1524
I have just taken delivery of my brand-new Nissan Navara truck from Ling. It's fantastic and I love it!
It was delivered exactly when and where Ling said it would be. Every time I had a question for Ling during the entire hire/lease process, she emailed me back within the hour.
She is funny, helpful and totally professional at all times. Thank you Ling. LING FOR PRIME MINISTER!
Editor Note: Heheheh, you are a bloody funny onion, Paul. I would not make a good prime minister, I would spend all day making laws that ban stupid overheads in the motor trade. Everyone would be able to get a new car at a factory-outlet cost. And I would swear too much. Enjoy Navara! - Ling
Customer Letter: 666 / 1524
Everything about Ling is as she says on her tin!
Fantastic, speedy, honest, reliable, hardworking and will go well over beyond-the-limits to make sure you are a happy chappy. I will never go anywhere else, now. Citroen C4 Grand Picasso is fantastic, thanks.
Editor Note: Hehehe, as I say, Darren: on my tin it says "Made In China"! :) What can I say to you, you were a lovely customer. And you chose a car that every single customer that has had one thinks is VERY good. As you are from Yorkshire, you appreciate the low price, too :) - Ling
Customer Letter: 653 / 1524
The Kia Sportage was delivered on Monday and after driving it for the last 5 days I thought I would let you know how pleased I am with it. Thank you for the excellence service you provided and I will have no hesitation in recommending you in the future.
Editor Note: Mick, that's brilliant! I also have a Kia Sportage that Jon drives. These are really great cars for the money, like a half-price Freelander. Glad you like it, and glad you like my service. - Ling
Customer Letter: 652 / 1524
The Lexus arrived safe and sound.
A few months ago I was tasked with improving customer services within my company. I hope you will allow me to say that you are a role model in this area. You are also a little nuts.
Your service is absolutely first class. Thank you for everything.
Editor Note: Karl, well you work for a big aircon company, so that's a great compliment. I work like a dog to make this happen smoothly, not helped by the damn Post Office who keep going on strike. I will make sure I keep my standards up. You are so sweet. Enjoy the Lexus IS 220D, brilliant bling car, low cost. - Ling
Customer Letter: 649 / 1524
Sorry for the delay - been having too much fun with my new toy! (definitely a superb car to drive, I'd recommend it to anyone).
Anyway, the main point of this email is to thank you very much for your efforts in acquiring this car for me.
There were times in recent weeks when I was beginning to wonder if I would ever get it and you must have got sick of me keep asking when, when, when... so thank you again for your patience.
Even though the deal seemed to take ages from start to finish, I do realise that it was down to events that you had no control over (ie. holidays, shortage of Ford cars etc).
Rest assured, I will have no hesitation in recommending your services to anyone I know who is considering car leasing (personal or business). Hopefully, if I'm still in employment in 3 years time, (and you're still in the business), you'll be hearing from me again regarding a replacement and I promise I'll try to be more patient next time round.
So, best wishes for the future and keep up the brilliant website.
Peter Graham Kirkpatrick
Editor Note: Peter, yes, everyone has been saying these Mondeos are lovely cars, they are just starting to come through. Ford have been having difficulties (like most manufacturers always do with new cars) and supplies are difficult. I will still be here in 3-years, unless I'm on a tropical island, drinking Bailey's and watching another sunset :) Thanks for being patient! - Ling
Customer Letter: 645 / 1524
Ling - I have just returned from my two week training course and my new car was there!! The chap who did the delivery was fantastic and everything went according to plan especially all the timings - order confirmation / delivery date etc etc. I would like to thank you for organizing the whole thing.
I am passionate about customer service and you deliver to a very high level indeed. You saved me so much money compared to the quote from BMW – I don't know how you do it. You responded to every email I sent you within minutes - it seemed - and every promise you made you kept - most unusual in this day and age. Naturally I will be returning when this BMW 3-Series Coupe needs replacing and when my daughter returns from her round the world trip in March - when she too will need her first car.
I have told all my friends about you and your web site. I hope you continue to prosper - I'm sure you will with service like this.
Editor Note: Peter, yeah - that BMW 3-Series Coupe was very cheap, and what a great surprise for you, hehehe. Well, I can save vast sums over the BMW dealers because I don't have to fund their crazzzzy overheads, or their "poshness". At the end of the day, the car is EXACTLY the same, except it is delivered and you don't have to collect it - even better! To BMW I am the curate's egg. They like my happy BMW customers, if only they could generate the same satisfaction levels... but they are attacked by some dealers for allowing me to supply BMW cars. Tough, eh? :) Re the emails and communication, it is easier to reply instantly. Why wait? I never understand companies that prefer to drag their feet and do things slowly, it frustrates me. - Ling
Customer Letter: 634 / 1524
Received the car yesterday, its wonderful, many thanks for your help, recommended you to a few people.
Editor Note: Short and sweet, hehehe. Great! You got a damn cheap Zafira, Andrew! Go and drive it :) - Ling
Customer Letter: 627 / 1524
Excellent service from enquiry through to delivery. For once when using the Internet and email, I felt like a person and not a number.
I am pleased with my choice of Nissan Qashqai 1.6 Acenta, shame about the long delivery - but hey... that's the Japanese for you. Will be recommending you to friends and family.
Editor Note: Barry, the Nissan Qashqai is a great car, built near to me by Mackams in Washington. As you say, a long waiting list. When you quip "that's the Japanese for you", I would point to my education in China which imprinted the Japanese in every Chinese person's mind as murdering warriors bent on genocide, live medical experiments, forcing thousands into prostitution for their troops, and world domination with the Nazis. Remember this continued in China well before, and long after the end of WW2. But, hey - "that's the Japanese for you!" :). I'm sure they have improved slightly as a race and as a society, since then. They do make good cars. Ironically, Nissan is owned now by the French... so you have the first to attack owned by the first to surrender. How weird is that?! - Ling
Customer Letter: 622 / 1524
Hiya Ling! Everything has been great. You were so helpful with everything. We will be needing another van soon, so I will be in touch! We had a really good deal from you, thanks. Fantastic delivery.
Editor Note: Claire, yes, your van was very cheap. These Berlingos are great value. I do loads. Also, you got a good deal because your van had CD, electric windows, ABS and central locking. I wonder how many fireplaces you can fit in the back? I give you a bloody hyperlink to your website! Talk soon :) - Ling
Customer Letter: 621 / 1524
Ling, many thanks for the outstanding service that you provided getting my Range Rover Sport 2.7 Tdi V6. I would not hesitate to recommend you to anyone and rest assured you will be my first port of call for all future cars.
Editor Note: Well, you are a principal consultant at a London Business Consultancy, so I take your words and gold-plate them. It's lovely to have such kind comments from someone who is an expert in this field. Hope you enjoy your Range Rover in London, beware Ken Livingstone! - Ling
Customer Letter: 618 / 1524
Just a brief note to say how pleased we were with the whole process of sourcing our new Audi A3 from you. Everything you said you would do, you did, on time and even when the car was going to be a couple of weeks late, you let me know. Keeping in touch with us through the whole cycle from quotation to delivery inspired confidence and we will be back for more cars. Excellent delivery.
Editor Note: hehehe, Neil, you criticized my spelling, telling me to spell it "criticiSe". This is a result of an American English language teacher in China at middle school :) A3s have notorious factory delays and you suffered for 2 weeks. The factory is so busy, flat out. A popular car, I am driving one at the moment and it's very sporty. Thanks for being lovely. I give you hyperlink. If anyone needs electronic communication, they should talk to you! - Ling
Customer Letter: 615 / 1524
We came across Ling's website on the Internet and were attracted by its "easy to use" and unique format. Ling was extremely efficient and friendly and made the whole process of leasing a car easy (even though the Citroen C2 was delayed... not Ling's fault, it was the factory). We are very happy with our new Citroen C2 and so much so that I recommended Ling to my sister, who took a car, too! The car was delivered safely and on time to me, at my work address.
Editor Note: Wayne, you were not mistaken - your car did take longer than it should have. Reason? The bloody French. There was a strike at the factory! Bloody communists! Hehehe. What could I do? Here is what Citroen UK say, in an internal memo I sneaked... it is funny as hell (unless you are waiting for your car):
Internal Citroen UK Memo: ...(lists of chassis numbers - Ling)... "...As the above information is about as much use as a chocolate teapot (!!!) I will try and explain a little further... C2 and C3 (production - Ling) were originally delayed due to a factory strike. At first Paris so very kindly forgot to mention the strike (to Citroen UK - Ling) this threw out our computer systems and meant we were provided with inaccurate hand-over dates (from Citroen France to Citroen UK - Ling) and we were unaware of the inaccuracies. As a result some of the inaccurate dates were relayed to dealers. So; this is probably your first source of disinformation. Second, and most unlike the French (hehehe - Ling), another company - this time the one who provide the seats - went on strike. Hence delay number 2 and yet more confusion. The vehicles are most likely built, at least the majority, but they have not yet been assigned chassis as they have no seats!!! The good news is the seat company are no longer on strike. What would be really helpful to you now would be for me to provide a date when they will be with you, but unfortunately, we just do not know!! I have spoken to the supply manager responsible for C2 and he is unsure of how they are arranging the fitting of the seats to the cars i.e. what order they will be completed. The only communication from the factory is they'll be up to speed by the end of the month. In best case scenario, as you have been given the first chassis, the rest should all follow relatively quickly, but we just do not know. The vehicles will not be with you for week beginning 13th as they will be hitting Calais first and then start their journey. When they will hit Calais is anybody's guess. I know in total this e-mail has not been much help but we just can't accurately predict a delivery date for these vehicles as yet. Hopefully, in a week or so, the situation will become clearer and then we may be of more use!!"
Hope you can see that when even the bloody factory or importer has no clue what is happening, sometimes I am slightly out of control on deliveries. You must be philosophical! These are only cars. No-one dies, it is not life and death. These are only metal boxes with wheels! So chill (as you did, Wayne - good boy!)... - Ling
Customer Letter: 614 / 1524
I did a lot of research into a number of leasing companies before deciding on Ling. Certainly she has one of the most competitively priced websites I could find! The application process was straightforward with no problems. Good service standards from Ling, shame the same couldn't be said for the manufacturer (and dealer) delivering the car.
Editor Note: Yes, Kevan... this is a Vauxhall. I would say I have more problems over delivery and standards of Vauxhall cars than any others. You pointed out that you didn't think your car had been prepared properly, well, I agree! I have had massive complaints to Vauxhall, but nobody seems to care. The dealers just cannot get to the standards of others. What a shame. The only thing I will say is that you have rented a cheap new car, the deal was good, 150bhp for £189+VAT - but this is no consolation for the bad manufacturer service. - Ling
Customer Letter: 612 / 1524
I really appreciated such an efficient, straight-forward and honest service. No hidden costs, you know you are not being ripped off and you get all the advice you need.
Huge thanks, Ling, sorting my Citroen C4 Hatch. Delivery was efficient, couldn't fault it. Will recommend you without hesitation.
Editor Note: Micheal, well my Citroen supplier is good and efficient and fast. The finance is always fast, too. And the cars have loads of kit. So, with your own paperwork efficiency, this delivery was a very easy and pleasant one for me. See you in two years :) - Ling
Customer Letter: 609 / 1524
Thanks Ling, the BMW 3 Series Coupe is fantastic! The whole process from start to finish was efficient, professional and hassle-free. I will be back in 2-years for my next car and will be recommending you to all my friends and colleagues.
Editor Note: That's what I like to hear, David!! Good boy. Recommending me means I can save money on advertising - and pass on the savings to customers. You were a very nice and sweet BMW customer, no fuss to deal with :) Go drive it, hehehe! - Ling
Customer Letter: 606 / 1524
Ling makes it easy. Ling makes it fun. The service from end-to-end was simple, easy to follow, and it worked. Excellent delivery of my new SAAB 9-3 Convertible, I couldn't fault the service. Highly recommended, will use again!
Editor Note: Well, Tony, it was such a simple operation to get you a car. You made it very easy by providing great paperwork and we emailed each other very fast, eh? As you are an IT Manager, that's no wonder. Enjoy the Convertible, just sorry about the 2007 weather! - Ling
Customer Letter: 603 / 1524
Ling was professional, she kept every promise about my two Fiat Grande Puntos - and she was refreshingly keen and enthusiastic. If Ling keeps this up I will definitely do business with her again.
Editor Note: David, wow, I love comments like this, from people who run their own service businesses. It means so much to me. Being an estate agent is quite difficult at the moment, so thanks for the car orders and thanks for the comments! I hope I can keep it up, I've managed for seven years, now :) - Here's a pic of your office in Swadlingcote.
Customer Letter: 602 / 1524
This is our fourth car from Ling - she found us the exact specification of VW Golf that we wanted, a 2.0 GT Tdi 140 bhp 3 door. Delivery time and price; - spot on! Once again, excellent service and a very easy website - no hidden extra costs. Excellent delivery service by a nice man.
I thoroughly recommend Ling.
Editor Note: Susan, well, yes... you ARE a long time customer. Your previous cars have included a SAAB 9-3 Sportwagon, a Mini Cooper and a BMW. Thanks for being so loyal, I do try my best to give everyone good service... but when you come back again and again, I know I am doing something right. Hope you didn't get flooded out in the recent rain! Speak in a year or so :) - Ling
Customer Letter: 600 / 1524
Thank you for providing an excellent service with regards to the lease hire of our new Citroen Relay van. I personally found your company highly competitive. I like the advertising campaign and you are easy to work with. Out of the many companies I have dealt with, I would definitely say you are the best! The van delivery was excellent, delivered when they said - no problems, no confusion.
Editor Note: What on earth is "Rubber Conversion"? That's what you do, Darren... sounds like recycling tyres into condoms, to me :). The new van will hold many million condoms. There is a massive export market to China for condoms for the Olympics next year, you might want to consider this. Thanks for the kind words, as ever, I simply do my best... so I am pleased when you say you think I am the best! - Ling
Customer Letter: 598 / 1524
Hi Ling. Would you believe I've had yet another windscreen fitted (£60 excess) last Friday, but the car is fine and enjoyable. I have recommended you to lots of "cash for car" hopefuls - they like your website; informative and to the point without jargon no-one understands. The fact that we can speak to someone personally and not a salesman, tells you all. Mercedes was delivered on time - immaculate. Thanks for the meals, hole in one!
Editor Note: Paul, well you are unlucky with screens, in Nottingham it may be bullets that are cracking them :). Keep your head down in your car, heheh. Thanks for the lovely comments, no problem feeding you. Enjoy the damn C-Class. - Ling
Customer Letter: 591 / 1524
I have leased many car and dealt with various leasing companies, but none have made the process as easy as Ling. Exceptional service and a great personality. Dealer was excellent too. A real pleasure to work with!!!
Editor Note: James, my God, a really nice letter, thanks. Although it is taking about 16 weeks for these Q7s to come through from the Audi factory, you were very patient and in the end got a very cheap Audi - real heavy metal car, eh? - Ling
Customer Letter: 590 / 1524
Just a quick email to let you know that the Range Rover Sport arrived yesterday, and to thank you for the outstanding service that you have provided over the past 10 weeks. I would not hesitate to recommend you to anyone, and rest assured that you will be my first port of call for all future cars.
Editor Note: Alastair, well what a shame it is not flooded in Derby (rest of UK is under the water when I read this). Or else you could have "tested" it, as it is the best 4x4 thing. Everyone who has had these RR Sports have been really happy - I must be the only supplier who does not load the commission up to £1000. I supply these cars for exactly the same tiny margin as every car, from Kia Picanto to Merc S Class. You are a very special customer, but your car to me is like a can of baked beans, hehehe. - Ling
Customer Letter: 583 / 1524
Ling was great to deal with. She even worked evenings and weekends like me! Recommended!
Editor Note: Martin, hahahah! The reason I have been working weekends and evenings is that I have been so busy since I turned down Duncan Bannatyne on bloody Dragons' Den! My turnover has doubled this year, so a few weekends have been necessary to keep everything fully up to date. Thanks for being a lovely customer - Ling
Customer Letter: 582 / 1524
Just like to take the opportunity to say, great web site, fantastic deals, and really useful to see the different mileage rates. This Nissan Qashqai will be my fourth lease car, all sourced from different companies ('suits'). In the past I have had my order forgotten, resulting in me being without a car for 3 weeks, and my calls and emails always took days to be answered. Your prompt attention is great and very reassuring. Well done!!! Fantastic. Look forward to delivery. Also document pack sent out was first class, even with advice on returning, I had to look this out for myself with my first car. (Sweets and keyrings appreciated). Also info on NCAP crash tests on web site is brilliant. I have a feeling that the 'suits' are going to be very quiet from now on!
Editor Note: Pearl, well why not show the euroNCAP stuff - I'm sure it helps that your car gets 5 stars. I think websites should be as useful as possible, so I add any good info I can find for the customer benefit. Mackams building your car as quickly as they can. Document pack is simple but it works, I use eye-catching method, eh? Hope sweets did not poison you - Ling
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