More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
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Customer Letter: 1411 / 1524
My Audi A3 is the second car I've had from Ling - she is absolutely unbeatable for value. As a bonus her customer service is excellent with a whacky sense of humour thrown in for good measure. Excellent delivery... My new Audi A3 was supplied on time and all explained by the charming chap.
Editor Note: Another repeat customer! And such a great job - you build tunnels for trains! Very butch occupation, Peter. Like a mole. Maybe that is why you wanted a black car? Hahaha! Anyway, enjoy the bloody A3, great car for a great customer! - Ling
Customer Letter: 1410 / 1524
Ling's as mad as a box of frogs but gets the job done! This is the second time I have used her service and it was very smooth, always kept informed by her excellent LINGO online communication system and have recommended her service to my clients. Only negative is I didn't like some of the sweets she sent LOL! Excellent delivery of my new Citroen C5.
Editor Note: Kevan, I have never seen a box of frogs, but boiled in chilli oil or barbecued, frogs are very delicious animals. You are a great multiple renting customer and I look forward to seeing you back AGAIN in a couple of years! Enjoy the C5! LOL indeed... the sweets are collectors items, not designed to be eaten, nit! Hahaha! - Ling
Customer Letter: 1409 / 1524
LINGsCARS was a pleasure to use - quick and prompt. All slightly wacky but made a mundane chore far more fun, and free sweets too!! Recommended. Delivery good but no info given re Peugeot 308 when delivered.
Editor Note: Hmmm, Justyn, I have kicked the supplier for the lazy delivery. They should always take time to go through the car - not to do so is bad. However, regarding the rest of the service, I am so glad you are happy and that you thought dealing with me a pleasure. Wacky is good :) (I think so anyway, it brightens up the day). Thanks for letter, here is one about The Blue Lion, your pub/restaurant (the village's only pub):
"What a great pub, we were made to feel welcome from the moment we walked in the door. The food was excellent and at reasonable prices. We had been told about the landlady's sheep and encountered them when they came up to the conservatory and knocked on the window. We will definitely return!"
You sound Baaaa-rking, Justyn, hahaha! - Ling
Customer Letter: 1408 / 1524
Have nothing bad to say whatsoever - the whole process was so easy. Was a bit nervous at first doing it all online, didn't actually speak to anyone but soon got over it! Any questions I had were answered in a matter of minutes. Have recommended Ling to everyone. Think you have a customer for life in me!! Delivery excellent: On time as described, can't ask for more!
Editor Note: Joanne, you are an example of a super customer who went through my whole process and we never actually spoke. It shows the completeness of my LINGO system, I think. You are also a police officer, so I have withheld your address for security. Wear your stab-vest at all times, I want to keep my "customer for life" for a long time! Thanks so much for the comments, they mean a great deal to me. Have a happy time with the new Corsa! - Ling
Customer Letter: 1407 / 1524
Ling, we have had our C3 Picasso for a while now and really like it! The whole process was made very easy by yourself and also fun! I would recommend you to anyone looking for a new car. I wish some of my customers were as easy to deal with! Delivery was excellent, very prompt efficient and friendly.
Editor Note: Hahaha, customers can be funny onions, eh, Ian... but you were great. You supply laboratory equipment, so I am glad to meet your exacting standards. Enjoy the C3 Picasso, these are really great cars! - Ling
Customer Letter: 1406 / 1524
Truly exceptional service. Beats all the other competitors in the market. Trust me when I say it is a ''personalised' service that Ling has set up! Response are near instant and a history of all communications is kept in one 'Lingo' page so you can always go back if you lose your way. Super dooper. Excellent delivery of my new M3 by the BMW dealer!
Editor Note: BMW UK, are you listening? BMW UK are being consistent bastards to me by trying to get me to stop supplying their new cars. They send a solicitor letter every week. However, I will not be brow-beaten. If BMW UK read this letter, they can see how my service is actually better than theirs, as they manage nowhere near the communication excellence and customer satisfaction I achieve. This was a BMW M3, a £50k car! That Adnan thought I beat every other competitor for service makes me very happy. All customers get the same treatment - the very best in the industry. BMW UK, feel free to apologise for bullying me with your multi-£million lawyer budgets and threats. Thanks for comments, Adnan. - Ling
Customer Letter: 1405 / 1524
Dealing with Ling was always a pleasure. I always knew exactly where in the process the deal was. The prices were very good, the website very informative and all communications very efficient and clear. The only disappointing aspect of LINGsCARS was the free lunch. Very professional delivery service, excellent!
Editor Note: Hahahaha! Hope you did not get too poisoned by the FUKU noodles and dried plum pudding. Always causes big adventures on the toilet :) Maybe I should supply free loo roll, too? Apart from that rubbish, you seem VERY happy with your new Qashqai plus 2, Andy, and it was lovely to deal with you. Thanks for joining in the fun! - Ling
Customer Letter: 1404 / 1524
Ling and her website are barking mad but don't be fooled. She is an astute business woman who always puts her customers first. Fantastic deal on the car and even though the car arrived with a slight problem- Ling kicked arse!! And sorted it. I have already recommended to several friends.
Problems with car on delivery but rectified promptly.
Editor Note: Yes Karen, there were blemishes under the paint (due to Ford factory). Also, the spare key did not work. I immediately got the supplying dealer to rectify. They said:
As explained in our telephone call, we will be dropping off a Fiesta loan car by transporter (between 9am and 1pm) and collecting your Fiesta to inspect and rectify the paint work issue.
The supplying dealer did this quickly and also mended the un-coded key. I went mental that a car was delivered in this condition, and the Ford dealer was very apologetic. Often the cars are delivered from PDI depots withut visiting the dealer and this may have been the case. But, it is never acceptable, so I detail this so that other customers can see how things always get put right, fast, if there is a problem.
So pleased that you were happy overall and that it didn't spoil your new car experience :) That you have recommended me, speaks loudly. Thanks so much, Karen. Good result (even though it should never have happened). - Ling
Customer Letter: 1403 / 1524
When I first discovered I was having a midlife crisis and therefore needed a Harley Davidson Fatboy, a quick search on Google brought LingsCars.com to the top of the page. As I'd seen the famous episode of Dragons Den, I knew that the experience would be 'different' from many other leasing companies I've used in the past.
Every step of the process was a pleasure and the superb 'Lingo' secure chat area was easy to use. I was always excited to get a new message or update and I never had to “do the chasing” as with all the others. All in all, Ling and her team were a pleasure to deal with and I cannot recommend them enough.
******* Harley Davidson were very helpful and did not let down the hard work of Ling, excellent delivery.
Editor Note: You were a funny onion, you even forced me to hide the delivery of the bike from your wife who still does not know you have it. It had to be delivered when she was not at your business. So funny. Hope she does not read this, or a divorce will be on the cards. What a lovely nutter you were, Dave. If anyone needs an MOT, in Aldershot, visit Fatboy Dave. He will pass any old banger, if you threaten to grass him to his wife! :) - Ling
Customer Letter: 1402 / 1524
Ling why don't you leave a bag of dog poo on the big companies door step and set it on fire so when they stamp it out they get dog muck on their shoe! YOU ROCK!!!!
Good delivery of my Scirocco, very good and polite.
Editor Note: Hahaha! That may be going a bit too far, even from me. Many of the big companies actually resemble a bag of dog poo, how did you know this? Even so, we had a great time, Matt, and I am glad you seem to love the Scirocco. As a heating and ventilation engineer, I have to say you blew hot and cold. Hahaha! :) Hope the Scirocco aircon works, eh? - Ling
Customer Letter: 1401 / 1524
Best company I have ever dealt with. No small print, all messages replied to immediately and fantastic friendly staff. No bullshit! Thank you for providing me with a great car, service and look forward to doing business again and have recommended. Excellent delivery.
Editor Note: Excellent letter! Exactly, no small print, no bullshit. That could be my motto, as I hate all that stuff. Enjoy the Astra, hope you really love it! - Ling
Customer Letter: 1400 / 1524
This is the first time I've used contract hire to get a car and I must say that the experience of using LingsCars has been excellent from start to finish. The communication has been superb throughout and by far the best for any product that I've purchased recently.
I think your Lingo system is great and really lets people feel a lot more in control of things. Other companies (not just those in the car leasing business) could learn a lot from this. I have already recommended LingsCars to friends and would have no hesitation in using you again. Good delivery, car arrived not quite agreed time, but otherwise great.
Editor Note: Dave, thanks so much :) As this was a VW Scirocco, it was subject to a small delay as the production was overbooked at the factory and VW struggled to cope, but... you have one of the best selling cars of 2009, and so cheap. Hope you love it. Thanks for kind comments. Great customer. Funny name though, I still can't say it. :) - Ling
Customer Letter: 1399 / 1524
Excellent website and generally seem to have the best prices- even when sourcing something not on the standard list – beat all the other quotes I had. LINGO is a fantastic way of keeping in touch, everything in one place. Staff very friendly. I have no complaints at all – why use one of those miserable other leasing companies?
Excellent delivery, excellent service - clean car, on time etc. Showed me all the controls. And fitted mats!!
Editor Note: Hahaha, exactly, all the rest are miserable buggers, eh? We had great fun and as you are an IT manager for a major bank I appreciate the comments about my secure LINGO system :) Enjoy the VERY fast 210bhp Golf, mind the speed cameras! The postman even ripped your letter, it was sent so fast... or was that you? - Ling
Customer Letter: 1398 / 1524
Hiya Ling. We love you in the French household! My daughter thinks you have the funniest website ever. BRILLIANT service from all your team. Thank you so much. Excellent delivery, fantastic service.
Editor Note: Mito customer!! Hey, I like these cars, Gillian! And you are a bloody accountant, I love accountants because you do the sums and prove I am the cheapest. Glad to entertain your daughter! Hope you have a great time in the fast 120bhp Mito! - Ling
Customer Letter: 1397 / 1524
Got the car with no hassle, with a progress report on the internet either via e-mail or logging onto my details on the Ling website. Ling is great and she does not mess around, straight to the point, what you see is what you get. If you want a no nonsense deal with clear pricing then Ling is the only person you need to contact.
Good delivery, the delivery man took the time to explain the Citroen C2.
Editor Note: Prem, you have the longest name of any customer I have ever had: "Prem Earth Pal Singh Kora". How fantastic! You were brilliant, funny and a delight to chat to. I love having so many bloody foreigners to deal with, it is like the United Nations here sometimes :) Hahaha, I think everyone except Chinese is a bloody foreigner! Go drive the car, a very cheap bargain, this C2 costs less than a budget pizza buy one get one free at Dominos. Good choice! Thanks for letter. - Ling
Customer Letter: 1396 / 1524
I found dealing with Ling and co fun! Service was first class. Any query I had was answered very quickly. The whole thing took 1 month from enquiry to receiving Qashqai. Car is fantastic. Would definitely recommend Ling!
Excellent delivery, delivery driver was very friendly and helpful.
Editor Note: Chrris, I am pleased you are happy with the super letter response. Hope the Qashqai makes you even happier! :) Great customer, thanks! - Ling
Customer Letter: 1395 / 1524
Excellent customer service. The difference is – Ling tells you the answer before you've asked the question – upfront, no bullshit, informative, with large dollops of that legendary North Eastern wit - what's not to like? Would recommend without question.
Good delivery of my new Fiesta, on time as promised.
Editor Note: Well, I have to have wit when dealing with tight Yorkshiremen! Hahaha, otherwise I would have to make grumpy grunting noises to communicate, like they do in Yorkshire :) Where the hell is Skipton? In the middle of nowhere, no wonder you chatted a lot and seemed lonely. Never mind, you have new Fiesta pet, now. :) By the way, the answer is always: "Database" :) - Ling
Customer Letter: 1394 / 1524
First class service from start to finish. Fantastic, you little Chinese wonder!
Excellent delivery of my new Mercedes CLC 1.8 K , polite, efficient delivery driver.
Editor Note: Ying tong tiddle I po! Hahahaha, that is the Chinese wonder song. Velly good, eh? You have new Mercedes to impress the girls now... what a shame you are Welsh :) Hahaha! - Ling
Customer Letter: 1393 / 1524
Leasing a car from LingsCars was the easiest and quickest way I have ever had. Top class secure system and update information given every day. Would not go anywhere else for my cars! Spot on delivery with a friendly service.
Editor Note: Peas, you are a skilled gardener with local council, so I went on Google Earth to show a pic of the very flower beds you maintain. In summer they are stunning:
Good eh? Glad you love my service and the Fiesta. See you around, in Gateshead! - Ling
Customer Letter: 1392 / 1524
From start to finish very easy and enjoyable experience. My 3rd car with Ling and it wont be the last. Thank you very much. Delivery was excellent.
Editor Note: You are addicted repeating customer, Jeff! Now you have NAVI car, you will find your way back for 4th car, I hope :) Enjoy the C5, these are such underrated cars, every customer loves them so much. - Ling
Customer Letter: 1391 / 1524
Dealing with LingsCars was a totally different experience, quick answers, every effort made towards customer service, advice, progress updates. Despite poor performance by dealership, would I use Ling again? Most definitely. Already looking at the brochures. Delivery AAAA++.
Editor Note: You said the dealer was poor, Rod. Believe it or not this was Mercedes Benz UK. They are quite arrogant to force me to remove their logos from my website, then they perform so poorly. Ho-hum. Never mind, together we battled through and you are happy in the end. You are wind energy construction manager, so I think Mercedes will say you are full of wind, but they had better start listening to customers, eh? Enjoy the C-Class. Thanks for letter! - Ling
Customer Letter: 1390 / 1524
Very good service
Kept will informed
Only an idiot could go wrong!
Excellent delivery, delivery on time, very pleasant man. Overall very good service.
Editor Note: Harry, you know, that is almost a poem. If only it rhymed :) Never mind, you run a haulage business, not a poetry club, so I forgive you. Hope you enjoy hauling stuff in the V50, these are lovely cars. I pass on regards to delivery guy. Thanks. - Ling
Customer Letter: 1389 / 1524
Your customer service is excellent, your prices are extremely competitive. I loved the first aid kit and will be sure to use it in my next pile up. We wouldn't hesitate to use you again. Excellent dealer service too.
Editor Note: Good, I am glad the First Aid Kit will come in handy when you crash the CLK :) As you a Director of Finance, so nice that you figure out that I am damn cheap. Thanks for the kind words about customer service, I tried to mess it up for you, but failed. Drat :) Hahaha! - Ling
Customer Letter: 1388 / 1524
Ling, I really like your website it was as easy or technical as I needed it to be. I have genuinely recommended you to loads of people. Very good service from you and that's as far as I go 'cos I don't do gushy, or for people to think you wrote this yourself. Thank you. Good delivery but slight delay in handbook arriving.
Editor Note: Hahahaha, well, this is gushy enough. I did not delay the car to wait for a book, I think you can figure out which buttons to press to make it work. Thanks so much for non-gushy letter. I believe you are not me. - Ling
Customer Letter: 1387 / 1524
I really enjoyed the experience of dealing with Ling! The website is great fun and the lease pricing is excellent. The process is personal and informative each step of the way. You are always aware of timescales. The Volkswagen Golf is brilliant! I would certainly use Ling again and have recommended the site to friends and family. Excellent dealer, efficient and very helpful.
Editor Note: Yes, this VW dealer really is excellent, my favourite one to use. Glad you enjoyed, we had some fun, even though the production on Golfs is so backlogged it took 4 months from order to delivery :). Now all you have to do is drive the Golf like hell! - Ling
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