More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
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Customer Letter: 437 / 1523
"I emailed at least 20 leasing companies. LINGsCARS was the first one to reply of the three that bothered. A very efficient service, always keeping me up to date and replying to any queries and questions within 24 hours. Competitive prices and a sense of humour. Seat Toledo delivered within 3-weeks. Would recommend to anyone. Only fly in the ointment was that my car's warranty and breakdown info was missing on delivery."
Editor Note: 24 Hours! Wow, 24 minutes more like :) ...yes Martin, this bloody dealer has now delivered two cars without the service books. These have followed in the post. But it is not good enough and I have terminated them. There are plenty more dealers in the UK begging for my business. Glad you like the 140bhp fast car, and fast service :) - Ling
Customer Letter: 436 / 1523
"The car is great, delivery was good; friendly and prompt - early in fact. I got all that I requested in my Zafira ie. make, model, colour, engine size etc BUT why such a high initial payment? Other than that, fab service, thanks."
Editor Note: Hmmm, Stephen, I must say I am not sure what you mean by "such a high initial payment". Your Vauxhall Zafira was on my standard payment terms, that's 3 x monthly rentals as an initial payment up front. It's simply the way this works. The finance companies want a small comfort up front and that's what I charge. It is industry-standard. But I'm glad you were happy, that's great! - Ling
Customer Letter: 435 / 1523
I am really enjoying my SAAB Aero Convertible, a pity the weather is so cold. Can't wait to get the roof off!!
You were a star getting my car for me. It was achieving the impossible to get the whole thing sorted in such a short timescale. I will recommend you to whoever I can. Thanks!"
Editor Note: Well, you needed your flashy new car for your flashy new job and I was only one or two days too late in getting it to you. However, it was the fastest SAAB delivery that I have done this year. Thanks for being flexible on colour Sara. Enjoy bloody fast SAAB - Ling
Customer Letter: 434 / 1523
Thanks for all your help. Your service is speedy, accurate and just excellent. Delivery was excellent, my new RX-8 was clean and dead on time. I have already recommended LINGsCARS and will continue to do so. Thanks again."
Editor Note: I know you are top salesperson yourself, Aldo, so you appreciate my service. Thanks. Glad to provide such a sexy car to such a nice guy - Ling
Customer Letter: 433 / 1523
"Ling, I was a lease virgin (there goes my Google rating - Ling) and you were very gentle with me on my first go!! :)
The Audi A4 Cabriolet is great, looking forward to taking the roof off when the wind/rain/snow stops. My Audi was delivered in an excellent manner, in a time slot which was great because that was the only time I was around. I'm recommending you to everyone in our company car scheme who wants to opt out of the 4-door boredom. "
Editor Note: Oh, no, Ian. Now Google will think I am sex site due to your use of the V word. Still, in your new Princess Di car, you don't care about that. Mind your perm in the wind! - Ling
Customer Letter: 432 / 1523
"I was recommended to visit LINGsCARS.com by a friend who had been in the Motor Trade for years. Most leasing and contract hire sites were taking ages to respond and had no human contact. Ling got straight back with some cracking advice, opened my eyes further to the motor industry and she got my business because of the plain commitment to wanting it. The Audi dealer she chose was good, no fussing, just did the job as Ling promised they would. My advice: Lease a car from Ling, now - are you stupid? Wah!"
Editor Note: Gil, so glad you are happy with your Audi A6... but I sit here typing this really trying so hard; and I find it is impossible. It is like my fingers cannot avoid hitting the keyboard. They are out of control. Can only type one thing as my hands keep getting pulled back to the same keys: "This is one occasion you should be glad you DIDN'T go to SpecSavers", hehehe - Ling
Customer Letter: 431 / 1523
"I have been a customer of Ling's for over 7 years and have had in excess of 20 cars from her now, this time I had a Citroen Picasso. I can only say one thing:
THANK GOD CHINA KICKED HER OUT!!!"
Editor Note: Hehehe, Geoff you are quite a funny onion. Yes, you have had lots of cars for your staff and yourself - I quickly say that you do not rent out cars from me on the daily rental. Keep it up! - Ling
Customer Letter: 429 / 1523
"Thank you very much - the Zafira is working out great. Jon was very helpful when you were away in China. And now I've got four free keyrings (complete with nuclear rocket) - what else could I possibly need?"
Editor Note: Exactly, Dan! Yep, another satisfied cheap Zafira customer (cheap Zafira - not cheap customer, even though you are in Edinburgh :). These Vauxhall Zafiras have been incredibly popular - brand new model and the cheapest 7-seater available. Plus free aircon on the Diesel Life model. Brilliant, eh? Plus, please note!!! I did LOADS of work from China, each day clearing over half the emails. That's the benefit of a proper electronic sales system - good, eh? - Ling
Customer Letter: 428 / 1523
This was my first experience of leasing and I have to say that your website made it very easy and gave me confidence to go forward - and I'm glad I did. I settled for a nice Seat Toledo, I got the colour I wanted and all the paperwork was well prepared and instructions were easy to follow. It was a very clean and prompt delivery and easy handover. Thanks again for all your advice and care."
Editor Note: Bill, as you had your car over Christmas, we both decided to have it delivered to a car dealer in Leeds two minutes from your work - and you collected it at your leisure. That was a great success. You have the 140bhp version of the Toledo, with the Golf GT TDi engine in it, for just £179.99+VAT a month - what a bargain for a fast car. A real Golf GT TDi would have been £80 more (for really, the same car with a different body). You are Scottish ethnic, always nice to deal with another racial minority :) - Ling
Customer Letter: 427 / 1523
"I have never leased a car before and I was quite sceptical, but my new MX-5 was delivered very quickly. About 7-10 days from my first enquiry which only gave me a short time to sort it all out. The service from Ling is excellent, the value is excellent and the car is excellent.
I just need some sunshine now, so I can get the roof down - thanks Ling!"
Editor Note: At just £159.99 per month plus VAT, these MX5s are the cheapest they have EVER been. Plus it's the brand new model. That is less than you would pay for a mortgage on a garden shed in Camberley, David! Sunshine will increase with global warming, don't worry. Convertibles will soon be more popular, hehe. Sorry it all happened so fast, but that's what most people want. I'll drag your next car out a bit, eh? :) - Ling
Customer Letter: 426 / 1523
"I was absolutely delighted with the quality of the service, early delivery of my new Vauxhall Zafira and the car itself. A first class professional service all round. Thank you, Ling."
Editor Note: Robert, you rang me and said you must have the car within two weeks! Well, I told you NO! So many things can delay cars. But by pushing the Vauxhall supplier and with your fast completion of my paperwork, we just managed it. You have been perfect customer except I can never guarantee such fast turnaround. Lovely letter and fantastic name! - Ling
Customer Letter: 425 / 1523
"After searching with Lexus dealers and other suppliers, I emailed Ling. I thought "no way can this Chinese woman beat all these other proper companies". I really thought I shouldn't bother.
However, I did. And what happened? Online - instantly - Ling told me a price I couldn't believe and she got a DIFFERENT Lexus dealer to deliver my new car the instant I signed the documents. Less than 1 week later I was sitting in my new car and I paid the lowest monthly rental in the UK. Just amazing. How on earth can Ling do it?
I was a bit taken aback at the "what you want?" approach after being schmoozed by Lexus dealers, but as Ling told me, she treats all cars like cans of beans - no status hang ups. But her service is outstanding. Well done, Ling!"
Editor Note: Nice letter, thanks Ian. I must say that this delivery was fast because of an extraordinary Lexus dealer. He is the best I have found. I cannot always do things this fast, this was unusual. But why get stuck up on brands? It is only a badge and bloody Japanese as well! Anyway, another customer bites the dust, so glad you are happy with your Lexus IS220D SE, Ian! - Ling
Customer Letter: 424 / 1523
"My Skoda Fabia is brilliant and great advertising for my "Pink Frog Cleaning Company". Thanks, Ling, for being helpful, efficient and a really good person to deal with - I will certainly use you again! Delivery of my car was excellent - a very reliable service."
Editor Note: Wow, that Fabia must look quite cute with a big pink frog on the roof! Frog is actually delicious, I always eat frog in China. Great on the bbq, but they are never pink. Enjoy bloody VW Polo-in-drag, Pam! - Ling
Customer Letter: 423 / 1523
"This is overdue - things have been SO busy since Xmas - but I wanted to say thanks!
The new BMW 520d SE is just fantastic, the price was great, and the service (through your communication and helpfulness) you provide stands out in a world where people talk about customer service but rarely deliver it. The only things I would question are the envelopes that are so full of chinese sweets that the postman has to hand deliver them like an injured bird, and then when you try and eat the sweets... are those things legal in this country?"
Editor Note: Kevin, this delivery went very smoothly - but you were the perfect customer. Excellent credit rating, full and complete documents, fast replies to my emails. Hope you have fun pulling out in front of people, flashing to overtake on the motorway and driving aggressively in your new BMW 5-series :). Up here in Gateshead, the postman WHISTLES like an injured bird. My office cat goes crazy - Ling
Customer Letter: 422 / 1523
I just wanted to write and thank you very much for the excellent service we received from you. I know that our situation as diplomats was a little "out of the ordinary", but you helped us and smoothed our way. We look forward to happy motoring in our Tacuma for the duration of my posting here.
All the very best,"
Editor Note: My God! Now I am bloody diplomatic supplier! Hehehe, whatever you do, don't get the parking tickets or congestion charge tickets in your new Chevrolet Tacuma, as you WILL have to pay them! Jake, you are not like damn Americans (I hope), running up £millions in fines and penalties, then geting Bush to lean on "yo!" Blair to cancel them. It was a pleasure to deal with you and I look forward to free New Zealand Visa when I have a lovely holiday in Kiwi-land. Take care and please pass details of my service to other embassies (except Japanese, North Korean and Turkmenistani - 3 monkeys) when you go to the cocktail parties - Ling
Customer Letter: 421 / 1523
"We ordered two new cars from Ling.
I can honestly say that the whole transaction was incredibly simple and smooth, even whan we had to change the delivery date on one of the cars. Communication by phone and email was absolutely excellent and the cars were delivered exactly as specified and on time.
The supplying dealer was excellent and the cars were in perfect condition, delivered on time."
Editor Note: Richard, you had two Renault Megane Coupe Cabriolets - just in time for the winter weather, hehehe. So glad I was able to meet your delivery changes, luckily my Renault supplier is one of the best in the UK. Great to deal with you and it's nice to know that the employees of your care agency are running around in the cheapest Renault Coupe Cabs in the country - Ling
Customer Letter: 420 / 1523
"Thanks very much for your excellent service, the car arrived as arranged; first class service. I will recommend you to anybody and everybody. I wish you all the best for the future and look forward to doing business with you again. Excellent service from the dealer."
Editor Note: Your company provides Management Services, Sheila, so it's great that you give me such a fantastic verdict. It was a damn pleasure to deal with you and hope you enjoy your Megane Coupe-Cabriolet! - Ling
Customer Letter: 419 / 1523
"Ling is brilliant!!
I got exactly what I wanted, when I wanted it and at the price I required! The contact/communication was fantastic - no holding music - no waiting days for return emails.
Superb... and I got lots of free stuff (sweets/key rings). The BMW 3-series is excellent, by the way. The dealer delivered it at exactly 9.00am on the dot - excellent - as arranged. They also telephoned on the day to let me know they were on the way!"
Editor Note: Stephen, I train the BMW dealer well, huh? Actually, BMW dealer is very good - one of the best I can find. They appreciate my orders, this is additional business for them so they give me massive discount and treat customers very well. Of course I don't have holding music, that is simply pointless and companies that use it should simply do the job better and answer the bloody phone. As you are on Merseyside, I should point out that I sent you the goodies voluntarily and that you didn't steal them :) - Ling
Customer Letter: 418 / 1523
"Thanks Ling, the whole process was extremely painless! Swift service, quick response - no hard sell - just plain information. You replied promptly and efficiently.
The Kia Picanto was delivered within 3 weeks from start to finish. I will definitely recommend LINGsCARS.com and I would use you again. Delivery was good, but they did not let me know that the car was coming - lucky I was in!"
Editor Note: Hmmm, Ann - you can see the difference between a typical Kia dealer and a BMW dealer (if you read the letter above). I just don't know why all dealers cannot achieve the same high standard, what does a phone call cost? I will have a rant to them. You were a lovely customer, thanks! - Ling
Customer Letter: 417 / 1523
"Great help from Jon whilst you were on holiday in China, Ling. Fast and easy way to get a car. I'm still confused between a contract-hire and a lease car! My car was changed at late notice, I had to take a silver and not a black car."
Editor Note: Susan, yes, I know all about your car. I had a limited number of very cheap Mercedes C-Class Sports 1.8 C160 (122bhp) Coupes and I can only juggle colours and availability with what is physical at the time. Cars are allocated on a basis of first documents in, first car allocated - and someone was faster in getting the Black car. How else can I do this? Documents should be sent by special delivery in these situations - and Jon said you didn't. Really hard to be rotten about this, but to me it is one of the most difficult decisions, so I simply use the order of receiving your stuff; totally fair but hard to do. I can't build and paint the cars myself and can only sell what's there I'm afraid. Plus, the car was SO cheap, just £231+VAT/mth. I've checked the email logs and Jon kept you informed the minute he got the info about the car. Contract Hire is pure rental, Lease comes in many flavours often including a balloon payment etc. - Ling
Customer Letter: 416 / 1523
"This was the first time I've used contract hire and I was a bit confused about the process and pitfalls. However, LINGsCARS answered my questions and provided excellent guidance to make the transaction smooth. I will definitely use Ling next time. The SAAB 9-3 arrived on a trailer, clean and new!"
Editor Note: Wow, I do my best to arrange trailer deliveries, but cannot promise this. Many cars are driven and the small mileage can be taken off the contract allowance, so no penalty to customers. I am selling LOTS of these SAAB Sportswagons (estates) and they are fantastic value. Thanks for the sweet letter, Robert - Ling
Customer Letter: 415 / 1523
"Great service - really liked the friendly, informal style of communication - very "un-stuffy"! I had a quick and efficient delivery of a new Mazda 5 (which is great). Ideally I would have liked some idea of when it was going to arrive, morning or afternoon. Also, as it was driven from S*******, it had 250 miles on the clock - hope that is not included in my contract mileage! Good delivery."
Editor Note: Yes, Gillian, any miles on your car at delivery is taken off (or added to) the contract mileage. It's a shame that car dealers in general can't button this delivery thing. Trouble is, with my cars, they have so little margin that there is no leeway for additional costs. However, some dealers do it well, others less so. I'm constantly moaning about this, but unless I deliver each car myself, I am a bit out of control on this aspect. I will have another rant - Ling
Customer Letter: 414 / 1523
"Great website, great service, great car, great Ling! Delivery courteous and on time."
Editor Note: Ralph, you had a Toyota Corolla Verso and that is a favourite car with my customers! Everyone loves them. Thanks for the biz and I note that as I type this, you are talking to me about a second car - Ling
Customer Letter: 413 / 1523
"Ling, thank you very much for sorting out my new BMW 1-Series - I'm very pleased and I can't wait to order my next car from you. Very pleased with the delivery, excellent! Keep up the good work!"
Editor Note: Another BMW customer, eh? Last year (2006) I delivered over 100 BMWs. Glad you are pleased, even though another customer told me her 1-Series looks like a donkey! Maybe it's the nose. Take care, Lee! - Ling
Customer Letter: 412 / 1523
"My first attempt to lease a car through you was sabotaged when Rover went out of business; but the experience was good enough that I didn't even bother to look for other suppliers when I decided to try again recently.
It was a good decision - no complaints at all, excellent service all round."
Editor Note: Colin, the bloody mis-management of Rover caused everyone a load of pain. Your new Kia Picanto will do a great job for a car that's less than £100 (ex VAT) per month. Glad you are happy (at last)! Thanks for letter - Ling
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