More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
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Customer Letter: 386 / 1523
"LINGsCARS.com does exactly what it says on the tin, but with a sense of humour!
Thanks Ling, everything went perfectly and the Nissan Note is great, we love it. Dealer was excellent, they could not have been more helpful."
Editor Note: Christopher, on my tin it says "MADE IN CHINA - PLEASE RECYCLE". In contrast to letter (2 below) from Sally Jackson, this is proof that at least one Nissan dealer can hit the spot. Well done. Enjoy your car, Christopher from People's Islamic Republic of Bradford. Note: I am not anti-Muslim, just anti-religion (being a bloody Chinese) - Ling
Customer Letter: 385 / 1523
I would just like to take a second to thank you personally for the superb service that you provided recently when you supplied me with my new Mazda MX5. As a customer who expects excellent customer service, all I can say is that I would wholly recommend your company to anyone who feels the same.
The car was delivered to me within ten days of making the initial proposal at the time and date expected in A1 condition. I can only thank the dealer, ***** of ***** for fulfilling all of their promises in a way that we don't see much of in the UK!
Ling, I would advise anyone who is in the market for a new car to check out your web-site first. I was highly sceptical at first that you could provide what you said at such competitive prices but now I'm convinced. I'll be coming back to you in two years time for my next car! Thanks."
Editor Note: Paul, sorry to obscure the dealer's name; I really have to respect the dealer's choice not to be named to be putting out these very cheap cars. Well, thanks for a lovely letter - but with respect to Sally's letter (below) I should say that I have as much control about your 10-day turnaround than I had over Sally's car delay. I'm really pleased you are happy, Paul. - Ling
Customer Letter: 384 / 1523
"It took longer to get the Nissan Note than I was first advised, which was very inconvenient. However, Ling was always quick to respond to enquiries and as helpful as she could be in the circumstances."
Editor Note: Hmmm, this was a simple case of the car taking longer to arrive than Nissan first thought. I often say that this is the one area of my business that I am not quite in control of; I cannot build/transport/make the cars arrive any quicker than they do. I can put a rocket up a dealer's ass, sure, but that only helps after the car has arrived from a manufacturer. If you bought the car cash from a Nissan dealer, I'm afraid that your Nissan Note would not have arrived any faster than it did. Sorry for the inconvenience, Sally. However, look at the letter above and the one below and you'll see this isn't always the case - Ling
Customer Letter: 383 / 1523
"This Audi A3 must be the best deal I have ever had!
What a fantastic, funny, honest lady Ling is. Nothing is too much trouble and everything is done at the speed of light EXACTLY as ordered. My new Audi A3 was provided by a super-efficient dealer Ling chose and it was delivered by a super-efficient 73-year old gentleman driver!
These are the best prices of quality cars anywhere, ordered with military precision and a sense of humour equal to Steve Martin! I would probably not have seriously considered contract hire if I hadn't seen Ling's website.
I'll definitely be back."
Editor Note: Paula, this must be the nicest letter I have received this month, which is saying something. It is particularly nice of you to praise the driver guy and I will make sure comments are passed to the Audi dealership (which has to remain nameless due to my cheap Audi prices annoying Audi UK). Thanks! - Ling
Customer Letter: 382 / 1523
"Thank you so much for making it all so easy! This was the first time we have had a contract hire car and you made sure that the delivery of the brand-new Citroen Picasso went through quickly and smoothly. The Picasso was delivered on time and without problems by an excellent dealer."
Editor Note: Philip, I do so many repeat cars to existing customers that it's really nice when I get new customers like you and like Michelle (below). It just shows that most people simply want the cheapest price combined with an enjoyable experience and quick delivery. No one needs all the overheads of £1m dealerships and loads of staff. Glad you are pleased with your new car, Philip! - Ling
Customer Letter: 381 / 1523
"Ling, thank you very much. Initially, I was a bit wary about parting with my money over a website, for a car!! However, this is one of the best examples of customer service I have seen for a long time. Hassle free and your sense of humour made me laugh. Very contactable too. Your dealer was excellent, a very friendly guy delivered my BMW Z4 on time."
Editor Note: You know, last year I had my nephew staying with us (doing A-Levels) so I couldn't have a 2-seater car... I had to have saloon car so I got 3-series. But I really wanted BMW Z4, with red leather. When my own contract comes up in 4-months, I will be getting BMW Z4, myself. I am quite jealous of you and your car, Michelle! - Ling
Customer Letter: 380 / 1523
Thank you for a great responsive service. In all it took three weeks from an initial enquiry to having my new Mercedes CLK delivered to my door - on the exact day you said it would be delivered. The delivering dealer was very polite and courteous and on-time. Excellent. I will recommend you to my colleagues"
Editor Note: Karl, really glad you are pleased with your new CLK. I love going head-to-head with Mercedes dealers and winning car sales from them. Luckily, my tame dealer likes my flood of Mercedes orders and is happy to simply deliver in the very best way possible - Ling
Customer Letter: 379 / 1523
"Ling from LINGsCARS explained the new Renault Megane Coupe Cabriolet contract and prices very clearly and replied to my emails and calls very promptly. I was worried at first when ordering and waiting for my car (first time) but Ling talked me through the ordering time. Thank you Ling, you are as good as your word. Very reassuring to deal with. The delivery was excellent, the car fully explained to me."
Editor Note: Oh, Marjorie... just as you take delivery of your Megane CC, the weather turns! I hope you get some clear days so you can turn your heater up and get your top down - Ling
Customer Letter: 378 / 1523
"It was an absolute pleasure doing business with you. I'm still awestruck by how you manage to be so efficient and productive at the same time. I've already recommended you to lots of people and I'll continue to do so. Your supplying dealer was excellent, punctual and polite."
Editor Note: The reason I choose to withold Martin's address is that as a head of major organisation he is easily abused. In this instance he was simply very nice, normal customer... renting normal car, Mazda 5 MPV. Thanks for all your chats, Martin, you are very, very friendly man - Ling
Customer Letter: 377 / 1523
"Ling Valentine is crazy and cool. I absolutely love dealing with her. Not only is she by far the most competitive car company I have come across, she is also great fun and very efficient.
If you like great deals and great fun, deal with Ling. I have has numerous cars and have dealt with her for over five years."
Editor Note: What Craig doesn't say is that he owns a small executive airline, with several twin engine executive planes, helicopters and also some fun planes like three ex-RAF Bulldogs. Craig has taken me for aerobatics in one of these, and looping the loop was fantastically brilliant. I give him hyperlink as he is TOP MAN and anyone needing executive fast top-quality aeroplane transport anywhere in Europe should contact him. It is not as expensive as you think - Ling
Customer Letter: 376 / 1523
"Hi Ling, Megane CC arrived yesterday morning first thing, at my workplace. Just a line to say how pleased I am with it and a BIG THANKYOU to you for arranging it all.
p.s. It hasnt stopped raining yet so the roof has stayed firmly in place."
Editor Note: After a false start when the bloody Renault dealer (not my usual supplier) delivered the car one day late - idiots - I'm pleased you are happy with your car. Pray for sun, Andrew, eh? - Ling
Customer Letter: 375 / 1523
The Renault Megane CC was delivered yesterday and it is excellent! The delivery company were good to deal with; prompt and efficient. Your correspondence, attention to detail and accessibility have been greatly appreciated. We loved the human/humourous touch!"
Editor Note: Jacqueline, I must tell everyone that your new car arrived with a couple of scratches; you are taking digital photos of them and I am getting the delivery company to pay for repairs. Also, you wonder where the spare wheel is, in your email yesterday? Well, a Megane CC has an aerosol of gunk instead - it's all the rage these days! Enjoy the dry, clear days we have left this year, in your Coupe Cabriolet! Nothing nicer than a cold fresh morning with your top down - Ling
Customer Letter: 374 / 1523
"Ling, just to let you know that the Mazda 6 has arrived and to thank you for your excellent service."
Editor Note: Allan, glad you like your new Mazda 6. Very pleased to receive praise from a firm like yours which specialises in implementing Quality Management Systems ISO 9001-2000. Also, I'm always happy to deal with people from Autonomous Scottish Region, despite fact I often need to translate telephone messages - Ling
Customer Letter: 373 / 1523
Just to say; great fast service, no fuss, brilliant delivery timed to fit around me. We had lots of contact with your dealer, brilliant service. BMW 1-Series exactly as ordered. I would definitely recommend you. "
Editor Note: Yes, my BMW supplier (to be nameless I am afraid) is amongst the very best and I would say is the best dealer I have ever dealt with. A true professional and very rare amongst car dealers, many of whom are next to useless. Have a great time in your 1-series, Joanne - Ling
Customer Letter: 372 / 1523
"Thanks, Ling. Enjoying the versatility that my new Zafira provides. It was a good deal and refreshingly different marketing/service. That made it a pleasure to deal with you - even if Vauxhall took longer than we both wished. Speak to you again when my wife's car needs replacing."
Editor Note: Vauxhall sometimes slow, their dealers simply not the best. Vauxhall seem convinced they should not attempt to offer premium service, as if they are resigned to being 2nd best. I would not rank them in premier league of manufacturers or dealers. However, Zafira is GOOD car. Enjoy it, John - Ling
Customer Letter: 371 / 1523
"Just a note to say thank you very much I and my wife are well pleased with the new Renault Clio and your service. I shall recommend anyone who asks about lease hire cars, etc, to your web site."
Editor Note: Roy, good. I really enjoyed to deal with you, thanks for recommendations, note I do not rank customers in car status priority. To me, a Clio is just as important as a BMW 7-Series - Ling
Customer Letter: 370 / 1523
"Funky lady, delivers the goods, excellent dealer."
Mike Perryman, Managing Director
Editor Note: Is this "shortest letter writing competition", Mike? No. However, I let you off as you ordered THREE Citroen C4 diesels from me, this time. I have supplied you ten cars in total now, 4 x Peugeot 206s, 2 x Renault Scenic, 1 x Peugeot 307, as well as these 3 x Citroen C4s. Good customer, eh? Good supplier :) ...We make good team! - Ling
Customer Letter: 369 / 1523
"Hi Ling, Thanks for the great service - 3 weeks from first enquiry to shiny new RX-8 sitting on the driveway! Don't think I'll ever buy a car again when leasing is so much cheaper and easier.
We're just off for a quick spin on the M62 so we can wave to your rocket truck."
Editor Note: Bill, bear in mind you should salute, not wave. From Barnsley to Saddleworth and back will use probably £137.50 of fuel in an RX8, hehehe, so take your cheque book. My rocket truck (7-tonne 6x6 7.0 litre V8 petrol 150bhp - very nice noise) is marginally more economical than Mazda RX8 (1.5 tonne 4x2 1.3 litre hotpoint 1300, 231bhp, sounds like washing machine). Hehehe. Yours is faster, though, Bill. - Ling
Customer Letter: 368 / 1523
"Ling, my new Zafira is very good. Delivery went well. I just wish I'd found out about you years ago. I would have saved a fortune! Will recommend you whenever I can."
Editor Note: Glad you are happy, Geoff. Only problem with new Vauxhall Zafira (a good car) is the terrible TV adverts with those stupid adult kids, plus Vauxhall's image. Vauxhall can never get TV adverts right. And do you realise that their "Griffin" (probably delicious boiled to a soup) is looking BACKWARDS, over its shoulder? Hmmm, says a lot about GM, huh? - Ling
Customer Letter: 367 / 1523
I would like to thank you for the fantastic service we have received from your company so far. All our cars have turned up when promised. Keep up the good work. Fabulous service."
Editor Note: Do you mind if I publish the cars you have had, Carolyn??? This letter refers to a Land Rover Freelander, but you have also had a Jaguar X-Type, and Audi A4 plus you have two more Renault Meganes on order. Never mind my "fabulous service", you are a fabulous customer! You were also finalist in Cumbria "Exporter of the Year" business awards. Well done! I give you hyperlink, a rare privilege - Ling
Customer Letter: 366 / 1523
"LINGsCARS were recommended to me by a friend/colleague, Bill Crook. I have not been disappointed and have been favourably impressed by the prompt and professional approach. At the later stage of negotiations, I was approached by a larger VW dealership direct, but I had no hesitation in staying loyal to Ling. My wife also likes the sweets!!! No complaints, apart from the car delivery at 07:00."
Editor Note: Hahahahaha, Rob, did I get you out of bed with your VW Passat delivery?? My God, at 07:00 I am already working like hell. Most people like early deliveries - usually if I don't arrange an early delivery, I get phone calls ALL day moaning "when will my car arrive???". You are so sweet, glad you did not jump ship, thanks - Ling
Customer Letter: 365 / 1523
Bill Smith, the lovely 73 year old man from ***** Audi has just delivered the A3 and it is fab and has all the spec exactly as ordered. He has explained all the bits and gizmos so all is nice and clear and the job is 'well sorted'! I can't believe how easy and how much fun I have had dealing with 'Super-Ling' ... all MDs should be made this way! You are just the best!!! Anyway I am just going out for a spin (not literally I hope!). So will catch you later. Many many thanks again!"
Editor Note: Paula, actually you were a model customer, very, very nice to me. The main thing is that you are happy with your A3, what a surprise the delivery driver was so experienced. That is good. I hate young kids in motor trade, always useless and they drive cars too fast. I will pass on remarks to the dealer - Ling
Customer Letter: 364 / 1523
"Ling was cheaper than the two other "big" companies I checked her against. So I got exactly what I wanted (new Mazda MX-5) on the day I expected it at the lowest price. Her delivering dealer was excellent. But the reason I recommend her is her personal service. Ling answered emails on the same day, I was able to speak directly to her and if I left a message, she rang me back within 15 minutes. I had to chase the big companies I contacted. Personal service at the lowest price - PERFECT."
Editor Note: James, I wonder who the "big" companies were that you contacted? They will certainly have higher overheads than me, guaranteed. That is why prices are higher, they want to to pay for their inefficiency. As I say again and again, I find most service in the motor industry quite crap. I have to deal with some of the idiots, and it drives me mad. They employ (mainly white, English, out of interest - significant?) numbskull employees who don't seem to care. As I said to Ross McLaren, below, I seem to be brilliant because you compare me with the industry average. And that average is quite shit, frankly. Is this too strong a reply? Well - I just tell the truth. Thanks for lovely letter, enjoy MX-5, a perfect car I think (even though it's Japanese :), hehe) - Ling
Customer Letter: 363 / 1523
My car arrived at lunchtime, fantastic I love it!! Thank you for your help your service has been exceptional!!"
Editor Note: Ross, thank you for sweet letter. You live less than 1/2 a mile from my house, I will look out for your RX-8 and give you a wave. Exceptional service just seems like that, as rest of motor industry is quite crap - Ling
Customer Letter: 362 / 1523
"Prompt, no messing service. No phone controllers or call centres to deal with, and a nice Citroen C4 on my doorstep in about 3 weeks - only a week later than promised. But no real issue as above all, I felt well informed by Ling all the way through the process."
Editor Note: Adam, I don't think your car was late - but on the 5th of July, you changed your mind: you were still not quite sure about which car you wanted. Your car was delivered on the 24th July, so where is the delay? - that's 3 weeks and I never promise sooner than that. But apart from that, I score your letter 9/10. You have good handwriting and your letter was polite and enthusiastic. You were nice customer - Ling
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