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More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
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Customer Letter: 540 / 1523
I just wanted to say my MX5 arrived last Tuesday as promised (I'm sure you would have known sooner if it hadn't).
I've got to say I love my new MX-5, had my lid off a few times already and they say we are going to have a great summer - "bring it on!". I wanted to say thank you for an all round great service. Having never leased before I was a little wary but your response to my questions reassured me and the information on your website was a huge help. I cannot fault any part of the process...
1. You couldn't be beaten on price.
2. You responded to every email I sent within minutes - I even sent emails at 7am and 9pm and yet you still responded - what are you... superwoman? (no, just a bit of a saddo workaholic - Ling)
3. The whole process took approx 3-weeks from initial enquiry to receiving the car.
4. And to complete the service, a really friendly gentleman delivered my car just when you promised.
If anyone is thinking of leasing, I would recommend Ling 100%. Thanks again"
Editor Note: Rebecca, for security I have no problem at all in withholding your full address. Thanks for the lovely letter! It all went so smoothly partly because you were so efficient with your own communication and paperwork! You got the cheapest MX5 in the country! Well done for acting so quickly and confidently - Ling
Customer Letter: 539 / 1523
"Ling Valentine is the best!
She does exactly what she says on her tin ...oooops! I mean her website! Get a car from Ling and DRIVE HAPPY! Many, many thanks."
Editor Note: Oh, you make me blush, Pat. On my tin, it says: "MADE IN CHINA" hehehe. I just try my best and do not have the typical motor-trade hangups of trying to extract every penny - just give you what you want. Thanks for comments, have a fantatic zoooomy time in your new shape Hyundai Coupe, enjoy all the leather etc - Ling
Customer Letter: 538 / 1523
"I really enjoyed the buying experience provided by LINGsCARS. Especially the webchat, which has a nice personal touch with quick response. I couldn't wait for a delivery date so I collected the Zafira myself, which again was a totally satisfactory experience. I would definitely recommend Ling to friends and family."
Editor Note: As a director of a management consultancy, I particularly appreciate your comments, Leigh. It is the views of professionals like yourself that I use to fine tune my service, so I am so pleased when you seem completely happy. Have a great time in your new Zafira! - Ling
Customer Letter: 537 / 1523
"Thanks very much for the car, it's great! As this was my first time leasing a car (!!) I was very wary and a few people thought I was mad. But there was no need to panic, the MX5 arrived on time as promised and everyone, including myself, is very impressed. Keep up the good work. Hope you get more MX-5s before my lease runs out."
Editor Note: You are an Engineer, Paul... so you appreciate the quality of the design of the MX-5. A shame Mazda UK have to be so nasty to me. Never mind, I still manage to supply and all my customers are very happy, as you show. I am sure Mazda will see sense, one day, and stop persecuting me :) There is one particular dealer who hates me for "stealing" their customers, they think everyone should pay full price, through the nose and they insist Mazda UK twist the knife into me. Thanks for being a great customer - Ling
Customer Letter: 536 / 1523
"Great service offered from an extraordinary woman. Will definitely use Ling again when the current car is due for return. Excellent delivery, great service, no problems."
Editor Note: Wow, what an endorsement. Yet another Zafira customer enjoying the cheapest priced new Zafiras in the world. Kevin, thanks for being so lovely to talk to, it makes me so happy to have professionals like you giving me praise :) - Ling
Customer Letter: 535 / 1523
"Excellent service from start to finish. The "Bang Bang Wah" (Chinese yak-meat snack, delicious - Ling) proved a talking point for weeks! If you are looking for a new vehicle, look no further than one from Ling. Great prices, great service. She makes you feel like one of the family. Excellent delivery, absolutely outstanding service!"
Editor Note: Hehehe, even to ethnic customers in Wales, Robb! You are complete web-savvy retired gent :), I make you sound old - you are not! Have fun in your new A-Class which was cheaper than many boring-brand cars - Ling
Customer Letter: 534 / 1523
"Great prices from Ling - unable to find better deals anywhere on the web! It was a very refreshing personal service from Ling, no call centres! Highly recommended. Very good delivery, my Vauxhall Astra even turned up early!"
Editor Note: My Astra 1.8 SRi's have been so cheap and so popular! Great to deal with you Tricia, thanks for being so lovely to talk to. Enjoy the bloody Vauxhall! - Ling
Customer Letter: 533 / 1523
"Excellent friendly and efficient service. Very helpful, brilliant prices. Definitely use Ling again when our Nissan Navara lease is due for renewal, I have already recommended Ling to friends. Thanks for the Navara."
Editor Note: Yow! Yet another IT professional! I am so pleased my website and service attracts so many IT experts :) Thanks Stephen, you were such a fun customer. Speak soon! - Ling
Customer Letter: 532 / 1523
"Totally seamless and friendly service, I was kept informed throughout by email. I would recommend LINGsCARS.com without any reservation - delivery was slick and prompt and the driver was very helpful explaining about all my new gizmos. My Mercedes A-Class arrived immaculately and very promptly. Thoroughly recommended!!"
Editor Note: Hmmm, ANOTHER Internet professional! You are a Director of an Internet Credit Agency, Ann, so I put a big "+" sign next to any recommendation from you :). Plus, how amazing that the delivery was exactly on time, considering you live in the middle of nowhere! Thanks again, enjoy the baby Benz car - Ling
Customer Letter: 531 / 1523
"Hi Ling, We would like to say a very big thank you for your help and assistance in leasing our Vauxhall Astra SRi. This was the first time leasing a car and your help and advice was invaluable throughout! Your friendly and professional service was exceptional, as was your relentless sense of humour.
When we originally embarked on leasing a car we trawled the Internet for the best price, and we came across LINGsCARS.com, run by a crazy Chinese lady (!) with an interest in nuclear missiles. However, I'm glad we did, as we found not only the best price on the car we were looking for, but also a personal service which was second to none. Ling responded to all our emails almost immediately, giving advice where needed and always signing off with the obligatory Chinese humour.
All in all we were fully informed throughout and the car was delivered politely and excellently on the set date. I would highly recommend LINGsCARS.com to anybody.
Ling - don't lose the sense of humour and keep up the good work :)"
Editor Note: Nigel, you are a web project manager at Rolls Royce! I think that is the aero-engine, not the car company. It really pleases me that my website and service is appreciated by someone in your position at a company that makes excellence its trademark. Thanks for the letter! Since you had your car, I have had several more applications for cars with "@rolls-royce" in the email address! Enjoy the bloody fast (and cheap) Astra - Ling
Customer Letter: 530 / 1523
I have used PCH for several years. I would recommend you to anyone. You delivered the right model and colour on the day I requested, all done by a very pleasant man. Excellent. You answered all my emails promptly. There were no hidden charges. I am pleased with my choice of family car and only hope the collection company provide the same high standard of service in a couple of years. Thank you very much - even for the free number plate for my trailer!"
Editor Note: Alison, I must say I am surprised that as a centre manager for Dyslexia Action, I have not had to correct your hand-written letter at all. Well done :) On serious note, the Zafiras have been so popular lately - and so cheap! I have delivered dozens!!! Very good cars, eh? - Ling
Customer Letter: 529 / 1523
"From start to finish, the experience was professional and fun! I felt that I received personal service (you did - Ling) and was given all the information I required to make the best choice for me. Many thanks."
Editor Note: Well, you were wonderful customer, Kairen. So nice to deal with. Nissan Note is a very cheap and fun car at these prices, hope I saved you a fortune! - Ling
Customer Letter: 528 / 1523
"Ling, I cannot fault the service.
You should be proud of what you do! My Mitsubishi L200 is just fabulous. Every time I emailed I received a response in minutes. You even put up with me changing my mind a couple of times.
YOU ROCK!!! See you in two years."
Editor Note: Hahaha, Jane, it is OK to change your mind! You are woman :). As long as it is before I have ordered the car. I hear you have been parading the L200 up and down the seafront at Whitley Bay, that is cool. Enjoy it, thanks for sweet comments and please wave to all my Chinese friends cockle-picking on the beach - Ling
Customer Letter: 527 / 1523
"Great price, great communication, great car. Ling comes highly recommended, I will definitely be getting my next car from her. Fast delivery, very professional service."
Editor Note: Jonathan, we are so similar. When I looked at your business, I saw you simply provide a good, honest, simple service - that works. Anyone in North Yorkshire with computer problems should call you, you will be there in new, fast Skoda Fabia VRS in about 25 seconds! - Ling
Customer Letter: 526 / 1523
"Good service, great price and an excellent car. Nice to deal with someone like Ling! Good delivery (to my work). Many thanks. (Ling please don't print my address on the website)."
Editor Note: Ah, you see! You (the bloody reader) immediately think that Adam must be a plumber due to Polish name. You are wrong! He is a high-flying lawyer and does not want all major-league criminals to see his address (or his boss to see he mends central heating on the side). He rents a Citroen C4 because he cannot get plumbing and heating Transit van in Leeds multistorey car park, outsie the Crown Court. Pay attention everyone, if you want address withheld, no problem, just tell me. Hope you don't sue me, Adam, hehehe - Ling
Customer Letter: 525 / 1523
"Always a pleasure to deal with a company that provides the personal touch. Cheap and cheerful with great personal service. Fiesta was perfectly presented and on time. Excellent!
Derek Jones (Managing Director)
Editor Note: Whoa, Derek, you are a very long time customer and you have taken so many cars from me for your car bodyshop and courtesy cars for your ethnic, minority people garage (in Wales). So nice to still deal with some people in the car trade, glad you appreciate the service. Ddiolch iawn lawer! - Ling
Customer Letter: 524 / 1523
"A painless, quick deal with excellent communications from start to finish. All aspects were carried out with 100% efficiency, even down to the delivery driver.
I note your comments on Mazda withdrawing their support and suggest they contact your customers to find out why so many people prefer to deal with you direct (I doubt if I would be driving the MX-5 if I was not aware of your web site).
The car was delivered excellently, the delivery driver was super friendly - explaining everything."
Editor Note: Colin, so ironic you talk about Mazda, as it was your own damn idiot local dealer called Hodgsons Mazda who complained to Mazda UK to get me blacklisted on their illegal and restrictive cartel supply system. It is ironic because you will probably take your car to them for parts and service... so they will profit from me supplying you a Mazda! They are quite stupid, eh? The more Mazdas around, the better for them, they should be pleased with me - not upset :) Thanks for your support - Ling
Customer Letter: 523 / 1523
"Ling, just a short note to say thank you for arranging my first lease car and making the whole process completely painless. The car arrived first thing on Monday morning (after a slight hiccup on Friday) and was just as I ordered.
Please rest assured that I will be recommending you to all of my colleagues in the future and I will definitely be back in two years for a new car. Once again many thanks."
Editor Note: Well, here we go! Another accountant! I seem to just get LOADS of customers who are accountants! So nice to deal with you Gary, you were a lovely one. Your car was delayed by one day, but these things happen sometimes. Glad you are so happy - Ling
Customer Letter: 522 / 1523
"I found Ling very easy to deal with and I received my wonderful new car very speedily with no problems at all. Thanks very much - I have recommended you to everyone I know."
Editor Note: Jayne, how wierd! This is the second SAAB convertible I have supplied to a female financial adviser, recently. Hope the summer is glorious, you should wear plenty of cream on your nose - noses burn so easily in convertible cars! - Ling
Customer Letter: 521 / 1523
"Good communication from start to finish. No hassle, good service quick delivery. Would definitely use again. Ling is mad as a hatter, but good fun. Good delivery but when car arrived it was dirty due to the rain."
Editor Note: Zoom, zoom, zoom! Well, sorry about the rain, but Great Yarmouth is miles from anywhere except Holland (I have checked the map), so no wonder the road spray made it a bit dirty when it arrived. But the main thing is you have the last of my very cheap RX8's (for now). Enjoy it, Martin - Ling
Customer Letter: 520 / 1523
"Fast and friendly service.
Minimum of fuss.
Strange candies (but I like some of them).
Delivery on time, well organised, excellent!"
Editor Note: Noeleen, yes, this is the SECOND car you have had from me, and you still have your first - a Nissan X-Trail. I can just imagine you driving around Bedfordshire with the roof down and the strange Bedfordshire smell of bricks in the air! Hope you really enjoy the Mazda MX-5, come back soon! - Ling
Customer Letter: 519 / 1523
"I am enjoying the new Vectra, it is an excellent new car to drive, but I do feel it should have been delivered with mats (These subsequently arrived in the post after 2-weeks - Ling). The service from yourselves was very good, I have never known e-mail to arrive so quickly. However, your Vauxhall suppliers let you down."
Editor Note: Yes, this Vauxhall did not arrive on time. Vauxhall are getting pretty bad at this with the delivery of new cars, and their dealers are frankly, not the best. Working on finding a better supplier. Still, you are pleased with your car and your mats :) - Ling
Customer Letter: 518 / 1523
"Having previously leased from a "big supplier", dealing with Ling has proven to be a "breath of fresh air". Communication was excellent, Ling answered all emailed queries within the hour (often within minutes).
The whole leasing process was smooth, relatively trouble free and quite simply the cheapest price on the web. The Picasso was delivered on time as promised, by a local dealership. Excellent. I would recommend LINGsCARS.com without hesitation and would use again. Thanks!"
Editor Note: Simon, I am always pleased when a customer says they have used a big company for a previous car, it is so easy to beat their service levels! Matter of fact, I could take a two-week holiday in the middle of supplying your car and still do better than them :) So pleased you are happy, so pleased I was cheapest on the web. I keep overheads down to a minimum to achieve this - Ling
Customer Letter: 517 / 1523
"Brilliant communication and excellent customer service. Very nice to deal with (nice????? hehehe - Ling) and I will most definitely use Ling again when my lease is due for renewal. I love the MX-5! Excellent delivery. Thank you for supplying such a great service."
'Bas J' (name and address withheld because 'Bas' is a senior police officer)
Editor Note: Bas, you were just a great customer, we had a great laugh at the finance company who could not locate you on the voter's roll as policemen can use alias names (for security). Glad you were very happy, glad you enjoyed my service. Hope you manage to pull a few WPCs in the MX-5! :))) hehehe - Ling
Customer Letter: 516 / 1523
"Ling was very patient with me; I wished I had listened to Ling earlier as her deals are really good and more importantly - exactly as described! I got the car I wanted at a great price and will recommend Ling to friends and business contacts.
Ling does CARE about what happens - what more could you ask for? Delivery was excellent, very good, rang to check everything was OK on the delivery day."
Editor Note: Martin, Martin... we began to talk in October 2006 about cars, but it took us a while to get it together, eh??? :) At last you have the bargain of the year - a new MX-5 and with summer nearly here you can get the top down. Enjoy the bloody Mazda! - Ling
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