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Many customer letters contain really funny stuff. It’s unusual to receive a very dry one. However, I publish them all. Here is a letter from Gareth Prendergast. It was sent to me quite a while ago!
I would just like to thank you and your team once again for the new Toyota Prius that we have now got. Your teams professionalism and understanding made the whole process completely painless. The delivery could have been extremely stressful with me not being in the country and my wife in full time work – but you pulled out all the stops to make is convenient for us.
When the time comes we will be happy to lease another car from you; safe in the knowledge that you put the customer first. Thanks Ling.
Editor Note: Gareth, as you are a highly qualified RAF operative, I withhold your address for security. I would hate Osama to bother you 🙂 The Prius is a tremendous car and should go for miles on batteries as your place is flat I think. You and your wife were super-duper to deal with. Thanks so much for kind letter. – Ling