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I always ask my customers if they have comments about getting their new car. Really, I am looking for criticisms (so I can improve my service). However, customers like Nicholas Childs show that it is hard to generate real criticism. I can only improve if I know if anything is wrong. So, no thanks to Nicholas Childs 🙂
As a novice to car rental, Ling’s website and e-mails provided everything I needed to feel confident about dealing on the web. Plain English (CHINGLISH, please – Ling, hehe) and simple instructions made the whole process stress free.
Prompt answers to questions, with no flannel or crap. A huge step forwards with regard to the motor trade. I will definitely return to Ling when the banger dies, for another car – and some more Chinese sweets! Good delivery, but the Megane Sport Tourer could have done with a wash and a polish.
Editor Note: I have passed your comments on delivery to the supplier, Nicholas. They plead bad weather. I look forward to your banger dying :). Thanks so much for the motor-trade comments, I get a lot of criticism because I tell “too much” of the truth, but… I like to treat customers like adults. Great news that my website did a lot to make you feel comfortable. – Ling