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I always ask my customers if they have comments about getting their new car. Really, I am looking for criticisms (so I can improve my service). However, customers like Adam Knee show that it is hard to generate real criticism. I can only improve if I know if anything is wrong. So, no thanks to Adam Knee 🙂

Adam says…
Thanks Ling. Had my car less than three weeks from proposal form. Car arrived in great condition and saves me a packet a petrol. My fiancé is about to order one. Excellent delivery.

Adam Knee
Bristol
BS14 ***

Editor Note: Ad, I withhold your address because you are a police sergeant and I don’t want you getting hate mail from the police constables. I have already delivered a car to a high-ranking policeman in Bristol. You were a star customer under section 37, paragraph 19 of the Ling Customer Behaviour Act 2008. Enjoy the Citroen C1. Shame you didn’t get the Government pay rise in full this year, you could have had a C2! Hehehe – Ling

I am the fastest car supplier in the UK to update the Skoda Octavia 1.0 TSI SE Technology 12v (115bhp) (5 seats) Hatchback 5dr 999cc Petrol Manual (6 Speed) Petrol Manual information. No one in the industry can believe how fast I am.

I get my car deals from many sources, main dealers, finance companies, or I work them out myself using different finance companies. Main dealers I use include; Audi, Alfa Romeo, BMW, Cadillac, Chevrolet, Chrysler, Citroen, Dodge, Fiat, Ford, Honda, Hummer, Hyundai, Jaguar, Jeep, Kia, Land Rover, Lexus, Lotus, Mazda (boo), Mercedes-Benz, MG (new improved Chinese joke version!), Mini, Mitsubishi, Nissan, Peugeot, Proton, Renault, Saab, Seat, Skoda, Smart, Ssangyoung (North Korean??) Subaru, Suzuki, Toyota, Vauxhall, Volkswagen (or VW), and Volvo. Amazing, huh???

My customers agree to adhere to a fixed mileage allowance (usually 10,000, 15,000 or 20,000 miles per annum) and they are charged for “excess” miles. This means they are far more aware of the costs involved in unneccessary journeys in their new cars. To a certain extent, my customers will consider “is my journey really neccessary?” and “would it be cheaper to do this long trip on the train?”.

Working it out from the tables, the CO2 is just 110g/km for the Skoda Octavia Petrol Manual. There are a few cars in this range, so different specs will give slightly different CO2 values.

My Skoda Octavia 1.0 TSI SE Technology 12v (115bhp) (5 seats) Hatchback 5dr 999cc Petrol Manual (6 Speed) Petrol Manual gearbox is only £159.16 inc VAT per month with 9 months initial payment, followed by 23 payments on direct debit. Business customers, make sure you deduct the VAT, when making decisions. As I can’t tell what type of customer you are (business or private), I can’t display the price any other way but to show VAT seperately (sorry!).

This price on my Skoda Octavia includes full road tax for the length of the contract, on all of my cars and vans! Free delivery to your home or work and free collection from you at the end! £159.16 inc VAT per month is based on you driving 10,000 miles per annum, but higher mileages are usually available at a small extra cost. If you go over the allocated miles, you can pay a small excess mileage charge, usually between 3p and 15p per mile.

Sir Nicholas Stern, Head of the Government Economics Service, produced the UK Government Environmental Report on the Economics of Climate Change. I was so pleased to win an Environmental Award in 2008, myself. I am determined that LINGsCARS.com will go further than anyone else in this industry to exceed the legal minimum information disclosure. It is probably the case that my customers have the smallest environmental footprints of any new car customers in the UK!

Cold starts – drive off as soon as possible after starting.

I have hundreds of these comments on my website:

A very informative and well thought out site. Superb car offers at prices to beat. First class service all round. You can not find better. Excellent 5*****.
Jane Coyle, Glasgow, G66 2RQ
ladycool_@ntlworld.com

Because of the need to maintain strict comparability of results achieved by the standard tests they cannot be fully representative of real life driving conditions. Firstly, it is obviously not practicable to test each individual new car; thus only one production car is tested as being representative of the model and may therefore produce a better or worse result than another similar vehicle. Secondly, there are infinite variations in driving styles and in road, car and weather conditions, all of which can have a bearing on the results achieved. For these reasons the fuel consumption achieved on the road will not necessarily be the same as the official test results.

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Customers often send me letters, I have 1524 in total! It keeps the postman busy. These letters are all hard copies, and none are invented. This one is from Martin Cadman

Martin says…
The speed and efficiency of the service provided by Ling and her team was amazing. My car was delivered within three weeks of making my initial enquiry! All queries/issues were resolved immediately via the Lingo system. My one major problem (getting insurance for a contract hire car) led to a call from an insurance broker within 1 hour of my call to Ling. Good delivery, the Fiesta was delivered clean, on time, on the day agreed.

Martin Cadman
Flitwick
MK45 ***

Editor Note: Great to hear from another Fiesta customer. You are a commercial manager in a major bank, so I protect your address from idiots, Martin. Thanks for making the communication a pleasure and so happy to help sorting your insurance. My contacts are very good 🙂 – Ling

Making your car greener is important, so it is nice when you can do it just by looking at the new Kia Niro Estate 1.6 GDi Hybrid 2 16v (139bhp) Estate 5dr 1580cc Petrol/electric DCT (6 Speed) Hybrid Automatic. The CO2 values have changed, making it more attractive.

As a bonus to add to your lower motoring costs, you will get every subsequent year’s road tax sent to you free of charge, saving you up to £385 per year, or £1,155 on a 3-year contract!

The VCA (the VCA is the Government designated UK approval authority) wrote to me, saying “I can appreciate the efforts you are making to improve environmental awareness amongst your customers and I’m sure that your approach will be of help to them when deciding on a new car. At this time there is no legal requirement for dealers to display this information on their websites.” Why not? I think there should be! The VCA continued, “Your comments and in depth suggestions on how we might improve the output of the data will be considered alongside any other proposals for change.”

I am pleased to say that the CO2 for the Kia Niro Estate Hybrid Automatic is now g/km. If you chose a different trim level, the CO2 would change, but not by much.

My Kia Niro Estate 1.6 GDi Hybrid 2 16v (139bhp) Estate 5dr 1580cc Petrol/electric DCT (6 Speed) Hybrid Automatic gearbox is only £255.56 inc VAT per month with 3 months initial payment, followed by 35 payments on direct debit. Business customers, make sure you deduct the VAT, when making decisions. As I can’t tell what type of customer you are (business or private), I can’t display the price any other way but to show VAT seperately (sorry!).

This price on my Kia Niro Estate includes full road tax for the length of the contract, on all of my cars and vans! Free delivery to your home or work and free collection from you at the end! £255.56 inc VAT per month is based on you driving 10,000 miles per annum, but higher mileages are usually available at a small extra cost. If you go over the allocated miles, you can pay a small excess mileage charge, usually between 3p and 15p per mile.

The comparative or “fridge” label, is compulsory in car showrooms – except you’ve got to DRIVE there to see it! I won an industry award for displaying it electronically for all website visitors. I am the proud winner of the 2008 Best Environmentalist 2008 Automotive Management Award. Like me, Michael O’Leary, CEO of Ryanair talks straight about cars versus planes. “The usual horseshit”, he says. One day, every car will be as Green as my Jolly Green Nuclear Missile Truck “Calm down dear!” – it’s only done 1,000 miles since 1970.

Regular servicing helps keep the engine at best efficiency.

Here is a comment about my website (I have disguised the email address)

Nice site. I love the intelligence question.
Vincent Omoke, Cheltenham, GL52 2AY
luamboluanzo_@aol.com

Climate Change is recognised as one of the greatest environmental threats facing the World today and it has long been appreciated by Governments, that reducing the impact of the motor vehicle has an important part to play in addressing this threat.

I am simply faster than any other car sales website in changing these Land Rover Discovery Sport Station Wagon 2.0 TD4 SE Tech 16v (180bhp) (7 seats) Station Wagon 5dr 1999cc Diesel 4X4 Automatic (9 Speed) Diesel Automatic details to reflect the latest info. No one can keep up with me. Often the manufacturer websites are out of date!

Oh, I get very mad about this, but I cannot say this in my advertising or some big leasing companies complain to me that I slag them off… The industry standard for contract hire is a 1x rental-initial-payment or (more usually) a 3x rental-initial-payment. That’s it. If everyone advertised this, you could easily compare the rental figures as the football field we are playing on would be flat.

A very important feature is to be able to compare many different cars – on my main car listing pages. No franchised dealer will allow this, as they are mainly representing just one brand, so how is the average customer expected to make comparative judgements?

I am pleased to say that the CO2 for the Land Rover Discovery Sport Station Wagon Diesel Automatic is now 139g/km. If you chose a different trim level, the CO2 would change, but not by much.

My Land Rover Discovery Sport Station Wagon 2.0 TD4 SE Tech 16v (180bhp) (7 seats) Station Wagon 5dr 1999cc Diesel 4X4 Automatic (9 Speed) Diesel Automatic gearbox is only £432.52 inc VAT per month with 3 months initial payment, followed by 35 payments on direct debit. Business customers, make sure you deduct the VAT, when making decisions. As I can’t tell what type of customer you are (business or private), I can’t display the price any other way but to show VAT seperately (sorry!).

This price on my Land Rover Discovery Sport Station Wagon includes full road tax for the length of the contract, on all of my cars and vans! Free delivery to your home or work and free collection from you at the end! £432.52 inc VAT per month is based on you driving 10,000 miles per annum, but higher mileages are usually available at a small extra cost. If you go over the allocated miles, you can pay a small excess mileage charge, usually between 3p and 15p per mile.

Winning the environmental award (2008 Best Environmentalist in the car industry) was very pleasing for me as it meant I was being recognised for my hard work. I’m the the ONLY new car supplier to display and promote environmental info for ALL new cars, on the web! Please note I have pioneered availability of environmental information on the internet. Using the internet to research and buy new cars is the most environmentally friendly method, by miles.

Slow down – driving at high speeds significantly increases fuel consumption.

My website comment page is overflowing. This is one of my favourites.

What a website! I could read and play all day – and get into trouble for not working!
Marie, Coventry, CV3 5GX
call_marie_@hotmail.com

The external noise emitted by passenger cars has been controlled since 1929 when the Motor Cars (Excessive Noise) regulations were introduced. New cars are now required to meet Europe-wide noise limits. These have been progressively reduced from 82 decibels (dB(A)) in 1978 to the current limit of 74 dB(A) established in 1996. This means it would take 7 new vehicles to make the same amount of noise as a vehicle that just meets the pre-1978 limits.

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I am amazed the Post Office needs to be privatised, the amount that my customers spend sending me letters about their new cars. Here, Darren Shelton explains how they are getting on with their Audi A6 Saloon

Darren says…
The Audi A6 Saloon arrived on time, very quickly and in pristine condition. I am very happy with the service and will definitely use Ling again. Excellent delivery.

Darren Shelton
Immingham
DN40 ***

Editor Note: Wow, short and sweet letter from another Audi customer. Thanks for the comments from Immingham, Darren. Talk in a couple of years, eh? – Ling

Visit my full letters page click here

New cars are like new toys to most of my customers. They get really excited. Just like Marcus Farrar. I delivered this Renault Clio to Bingley then I got this very nice letter back…

Marcus says…
Excellent services provided with our new Renault Clio.

Marcus Farrar
Bingley
BD16 ***

Editor Note: Marcus, are you trying for the “shortest letter award”??? Hehehe. You even got a 5dr car for the price of a 3 door Clio! You have had many cars from me. Speak to you soon!! – Ling

Everyone moans that things go up and up and up. Well, the CO2 on the VW Golf 2.0 TSI GTI Performance 16v (245bhp) Hatchback 5dr 1984cc Petrol DSG (7 Speed) Petrol Automatic has just come down! What a result! This post is to let you know.

You run this new car for 12, 18, 24 or 36 months depending on the term, and run it within an agreed mileage limit (usually 10,000, 15,000 or 20,000 miles per year, but different mileages are possible). If you exceed the mileage limit, you pay for extra miles at (typically) 4p – 10p per extra mile. This is known as the excess mileage rate.

I have a Master’s Degree in Environmental Quality from Bournemouth Univeristy in 2000, plus a BSc in Applied Chemistry from Jinan University, Guanzhou in 1997. So I have some idea what I am talking about, here. How many other people in the UK motor industry can say that?

I have taken a typical model of this car from my website – the VW Golf Petrol Automatic. For this car, the CO2 is now just 144g/km. Other trim levels might differ slightly.

My VW Golf 2.0 TSI GTI Performance 16v (245bhp) Hatchback 5dr 1984cc Petrol DSG (7 Speed) Petrol Automatic gearbox is only £338.58 inc VAT per month with 3 months initial payment, followed by 35 payments on direct debit. Business customers, make sure you deduct the VAT, when making decisions. As I can’t tell what type of customer you are (business or private), I can’t display the price any other way but to show VAT seperately (sorry!).

This price on my VW Golf includes full road tax for the length of the contract, on all of my cars and vans! Free delivery to your home or work and free collection from you at the end! £338.58 inc VAT per month is based on you driving 10,000 miles per annum, but higher mileages are usually available at a small extra cost. If you go over the allocated miles, you can pay a small excess mileage charge, usually between 3p and 15p per mile.

The comparative or “fridge” label, is compulsory in car showrooms – except you’ve got to DRIVE there to see it! I won an industry award for displaying it electronically for all website visitors. I am the proud winner of the 2008 Best Environmentalist 2008 Automotive Management Award. Like me, Michael O’Leary, CEO of Ryanair talks straight about cars versus planes. “The usual horseshit”, he says. One day, every car will be as Green as my Jolly Green Nuclear Missile Truck “Calm down dear!” – it’s only done 1,000 miles since 1970.

Use higher gears, as soon as traffic conditions allow.

LINGsCARS.com gets loads of comments. Here’s one (email address changed):

Your website is pretty cool.
Sophie Weston, Conningsby, LN4 4RJ
sloppysophie_@yahoo.co.uk

Failure to show fuel consumption labels on new cars on display, or to make available to potential buyers the results of the fuel consumption tests as listed in this booklet, render dealers liable on conviction to a fine of up to �5,000. The same penalty exists for anyone who does not include all the appropriate test results in promotional literature. Trading Standards enforce point of sale information and should be contacted if you have concerns in this area. The Vehicle Certification Agency enforce the provision of information in advertising and promotional literature.

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New cars are like new toys to most of my customers. They get really excited. Just like Thomas Marlow. I delivered this Ford Fiesta to Bridgwater then I got this very nice letter back…

Thomas says…
Easy and efficient service. LINGO message system first class. Personal service so much better than normal companies where you are just a number. Good delivery on my new Fiesta, on time as promised.

Thomas Marlow
Bridgwater
TA6 ***

Editor Note: Yo!!! Tom, you had some problems answering my messages from work, but we can blame that on your employers and their miserable attitude to staff happiness 🙂 I am so happy you then tell me the LINGO message system is first class. Have a great time posing in the new Fiesta – fantastic cars, these! – Ling

Look, another CO2 change! The VW T-Roc 1.0 TSI SE 12v (115bhp) Hatchback 5dr 999cc Petrol Manual (6 Speed) Petrol Manual has moved slightly in the environment tales again. I post the new info, and publish on my website.

These days, in UK identity theft is common (not problem in China; we all look same, heheh), money laundering is common, and so is fraud. To proctect themselves, and you, against these problems the finance companies like lots of ID. There are many protecting regulations. Photographic and signature proving (new driving licence or passport), and address proving (recent 90 day or less old utility bill showing your name and address). A company may want to submit a VAT return (proof of trading) or latest signed accounts, and anyone can supply a current bank statement (you can blot out the figures if you are sensitive).

Back to CO2 – there is no easy technical way to deal with CO2. The best way to reduce it and the other emissions is to use the car only when it is necessary and to walk or use public transport where possible. When you are choosing a vehicle and you have selected the most appropriate class of vehicle for your needs, choose the most fuel efficient vehicle in that group. This is where a franchised new car dealer really struggles. Is a Ford dealer really going to advise a customer to buy a lower-polluting Renault Megane? Did you know the fuel consumption of similar size cars can vary as much as 45%?

I am pleased to say that the CO2 for the VW T-Roc Petrol Manual is now g/km. If you chose a different trim level, the CO2 would change, but not by much.

My VW T-Roc 1.0 TSI SE 12v (115bhp) Hatchback 5dr 999cc Petrol Manual (6 Speed) Petrol Manual gearbox is only £246.00 inc VAT per month with 3 months initial payment, followed by 35 payments on direct debit. Business customers, make sure you deduct the VAT, when making decisions. As I can’t tell what type of customer you are (business or private), I can’t display the price any other way but to show VAT seperately (sorry!).

This price on my VW T-Roc includes full road tax for the length of the contract, on all of my cars and vans! Free delivery to your home or work and free collection from you at the end! £246.00 inc VAT per month is based on you driving 10,000 miles per annum, but higher mileages are usually available at a small extra cost. If you go over the allocated miles, you can pay a small excess mileage charge, usually between 3p and 15p per mile.

Sir Nicholas Stern, Head of the Government Economics Service, produced the UK Government Environmental Report on the Economics of Climate Change. I was so pleased to win an Environmental Award in 2008, myself. I am determined that LINGsCARS.com will go further than anyone else in this industry to exceed the legal minimum information disclosure. It is probably the case that my customers have the smallest environmental footprints of any new car customers in the UK!

Final word to Ryanair’s Michael O’Leary; “Worried about pollution? I’d say sell your car and walk.”

Looking at my pile of website remarks, I just found this one:

Quality website! Certainly had me chuckling! A breath of fresh air!
Stefan Rose, Durham, DH1 4LR
phoenixxx_85_@hotmail.com

Biofuels also offer a way to reduce vehicles’ impacts on climate change. The fuels are not entirely CO2 neutral because of the energy used to grow and process crops, but they can offer substantial CO2 savings over fossil petrol and diesel. Today most biofuels are sold in a blends of up to 5% with fossil petrol and diesel . These are suitable for use in all vehicles. Fuel standards may be extended in the future to allow more than 5% if it is concluded that this is compatible with existing vehicles. Some manufacturers offer ‘flexi-fuel’ vehicles that can run on bioethanol blends up to E85 – a blend of 85% bioethanol and 15% petrol, as well as fossil petrol.