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Lings' car leasing customer letters
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CARS A-Z
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 560 / 1523  There was a young lady called Ling, Selling new cars is her thing, I ordered a Zafira, No other dealer came near her, Now I'm driving along with bling! (At least it does not rhyme with "cock", hehehe - Ling) Ling, your service over the Zafira was nothing short of excellent - always replying promptly to my questions. If this mould-breaking idea (what idea? good service??? hehehe - Ling) could be transferred to other major purchase areas (eg Houses), life would be simpler for everyone. Good delivery, no complaints, came exactly on time. Stuart 
Editor Note:
How nice of you to compose beautiful poem, Stuart. I always hold my breath when I begin to read the rhymes, I never know what the ending will be. But yours is very sweet. You were lovely to deal with, hope you have many happy times in the very cheap new Zafira -
Ling
Customer Letter: 554 / 1523  Ling,Thank you for sorting me out with a new SAAB Sportwagon in very quick time. I realise I only gave you under two weeks to arrange it... but you worked hard to ensure my car was ready when I needed it. Thanks again, David
Editor Note:
Pay attention everyone! I cannot always deliver this fast. David contacted me just at the right time, so I could do this. He was also quite perfect with supplying the proofs and info I required.So, David, you have a lovely new SAAB Sportswagon 9-3 estate, eh? Hope you are pleased with the 150bhp diesel and the Airflow spec :) - get driving! - Ling
Customer Letter: 542 / 1523  "Ling was helpful, efficient and very through. She made the process very simple and kept me informed every step of the way. Unfortunately the Mazda 5 arrived with a scratch." Joanne
Editor Note:
Hmmm, well, I must say occasionally this (the scratch) happens. It is not pleasant but it always gets fixed. Your car was checked on delivery by your husband who missed the scratch... I asked you to beat him up for me for not seeing it, and I subsequently offered to pay for the Dent Devil man to sort it out FOC. You were kind enough to send me a photo of your husband after you had finished educating him: Subsequently, I have written a full guide to checking cars on delivery and a copy goes out with all finance documents to help customers. But this scratch is a very rare event, as dealers are usually more careful and they know I will terminate them if it happens more than once. Enjoy the MX5, get the top down and the sun cream on and enjoy yourself, you deserve it, Joanne! -
Ling
Customer Letter: 540 / 1523 "Hi Ling,I just wanted to say my MX5 arrived last Tuesday as promised (I'm sure you would have known sooner if it hadn't). I've got to say I love my new MX-5, had my lid off a few times already and they say we are going to have a great summer - "bring it on!". I wanted to say thank you for an all round great service. Having never leased before I was a little wary but your response to my questions reassured me and the information on your website was a huge help. I cannot fault any part of the process... 1. You couldn't be beaten on price. 2. You responded to every email I sent within minutes - I even sent emails at 7am and 9pm and yet you still responded - what are you... superwoman? (no, just a bit of a saddo workaholic - Ling)  3. The whole process took approx 3-weeks from initial enquiry to receiving the car. 4. And to complete the service, a really friendly gentleman delivered my car just when you promised. If anyone is thinking of leasing, I would recommend Ling 100%. Thanks again" Rebecca
Editor Note:
Rebecca, for security I have no problem at all in withholding your full address. Thanks for the lovely letter! It all went so smoothly partly because you were so efficient with your own communication and paperwork! You got the cheapest MX5 in the country! Well done for acting so quickly and confidently -
Ling
Customer Letter: 539 / 1523  "Ling Valentine is the best!She does exactly what she says on her tin ...oooops! I mean her website! Get a car from Ling and DRIVE HAPPY! Many, many thanks." Patricia
Editor Note:
Oh, you make me blush, Pat. On my tin, it says: "MADE IN CHINA" hehehe. I just try my best and do not have the typical motor-trade hangups of trying to extract every penny - just give you what you want. Thanks for comments, have a fantatic zoooomy time in your new shape Hyundai Coupe, enjoy all the leather etc -
Ling
Customer Letter: 538 / 1523 "I really enjoyed the buying experience provided by LINGsCARS. Especially the webchat, which has a nice personal touch with quick response. I couldn't wait for a delivery date so I collected the Zafira myself, which again was a totally satisfactory experience. I would definitely recommend Ling to friends and family." Leigh
Editor Note:
As a director of a management consultancy, I particularly appreciate your comments, Leigh. It is the views of professionals like yourself that I use to fine tune my service, so I am so pleased when you seem completely happy. Have a great time in your new Zafira! -
Ling
Customer Letter: 534 / 1523  "Great prices from Ling - unable to find better deals anywhere on the web! It was a very refreshing personal service from Ling, no call centres! Highly recommended. Very good delivery, my Vauxhall Astra even turned up early!" Patricia
Editor Note:
My Astra 1.8 SRi's have been so cheap and so popular! Great to deal with you Tricia, thanks for being so lovely to talk to. Enjoy the bloody Vauxhall! -
Ling
Customer Letter: 531 / 1523 "Hi Ling, We would like to say a very big thank you for your help and assistance in leasing our Vauxhall Astra SRi. This was the first time leasing a car and your help and advice was invaluable throughout! Your friendly and professional service was exceptional, as was your relentless sense of humour.When we originally embarked on leasing a car we trawled the Internet for the best price, and we came across LINGsCARS.com, run by a crazy Chinese lady (!) with an interest in nuclear missiles. However, I'm glad we did, as we found not only the best price on the car we were looking for, but also a personal service which was second to none. Ling responded to all our emails almost immediately, giving advice where needed and always signing off with the obligatory Chinese humour. All in all we were fully informed throughout and the car was delivered politely and excellently on the set date. I would highly recommend LINGsCARS.com to anybody. Ling - don't lose the sense of humour and keep up the good work :)" Nigel
Editor Note:
Nigel, you are a web project manager at Rolls Royce! I think that is the aero-engine, not the car company. It really pleases me that my website and service is appreciated by someone in your position at a company that makes excellence its trademark. Thanks for the letter! Since you had your car, I have had several more applications for cars with "@rolls-royce" in the email address! Enjoy the bloody fast (and cheap) Astra -
Ling
Customer Letter: 509 / 1523 "Hi Ling,Just to thank you again for an all-round great service. When I originally saw your website, I thought you were a little mad... but I have got to say you are one of the most honest people I have ever dealt with. I cannot fault the delivery of my new Mazda MX-5 at all, the delivery guy was relly nice and explained everything. Keep up the good work, and wish you all the best." Rebecca
Editor Note:
Yes, well, if only Mazda UK realised how happy my customers are with their cars and my service, Rebecca. They continue to attack me and force my suppliers to blacklist me by threatening them which I believe is very unfair bullying business behaviour. I simply do my best for everyone and it was fun getting your car, thanks for being so great to deal with. Enjoy the fine weather at the moment and get your top down! -
Ling
Customer Letter: 502 / 1523 "This is the first car I have bought for myself in years, after driving a company vehicle... and your unique website and natural approach has made it a pleasurable and easy experience throughout. I would recommend Ling's website to anyone looking to buy a new car. My Zafira was a little dusty but arrived early and with no problems." Richard
Editor Note:
Hmmm, I hate the fact that my cars are often not perfectly polished on delivery Richard... but I insist delivery is done for free, plus your new Zafira came a few hundred miles to you so it is slightly at the mercy of the weather. What is a bit of dust??? It only needed a quick hose down :) Good to know this new model is the cheapest 7-seater on the market, today -
Ling
Customer Letter: 500 / 1523  "Hi LingSorry I've not dropped you a line earlier, but I've been having so much damned fun in the new Saab convertible, I've not had time! Firstly, I wanted to thank you for the whole experience of leasing a car from you. Initially, I thought the prices on your site were too good to be true when compared with the dull "normal" car hire sites, but I'm happy to say that the deal advertised on your website is absolutely genuine, and less than 6 weeks since first seeing your website, the shiny new car is sitting on the drive outside the house. Secondly, thanks for the way the entire deal was conducted. It's nice to receive the personal touch these days, and your frequent, funny (and sometimes mickey-taking of my terrible memory) emails kept me up to speed with the status of the car. I'll even forgive you sending me those awful Chinese sweets since you arranged for a nice set of car mats to be supplied with the car! Please feel free to use anything out of this email as a testimonial on your website, by the way. For those people wondering if the prices on the website are genuine, or whether they should source from Ling - go for it! I'm certainly going to get my next car from her - it's just so damned easy, and the price you see is the price you pay. I just wish I'd found the website earlier - I'd have opted out of the company car scheme years ago and got something more fun! Cheers again, My wife and I are really pleased, the customer experience was exceptional, keep up the good work!!!" Mark
Editor Note:
Wah!!! Mark, as you are an IT manager, you appreciate the amount of work I put into my website! Thanks :) All I can say is that you were a lovely customer to deal with and thanks so much for your lovely letter above. Sorry to take the mickey... but you do have a terrible memory! Thank goodness you remebered to come to me for your new car -
Ling
Customer Letter: 473 / 1523  "Ling, thanks for the excellent service AGAIN. This is my third car from you and each time your deal and your customer service excels. The car arrived on the right day and nice and early, exactly on time as ordered, ... but then what else should I have expected?" Rev
Editor Note:
Stuart, you are such a nice customer. Even though we have totally different views about the God, you are happy to deal with me and you recommend friends. I simply do my best and I bring you some business too, as my sister Shan is a Christian! Hope God has a sense of humour! -
Ling
Customer Letter: 464 / 1523  "Dear LingThank you very much for arranging the delivery of our new Mazda 5. The car is excellent, and such good value. I appreciate the hard work you put into my case when the paperwork got difficult (we struggled to find sufficient address proofs - Ling). Car delivery excellent, driven to me with 100 miles on the clock. I say "Ling for Prime Minister!!!" Gary
Editor Note:
Gary, the problem is that the finance companies are paranoid about ID theft. You didn't have enough proofs to hand, but by getting a letter from your bank, we sorted it. After that, your car was delivered fast :) So pleased you will vote for me, UK's first Chinese prime minister! -
Ling
Customer Letter: 458 / 1523 "Just to let you know, the Citroen Picasso arrived safely and early at 8.00am on Friday as promised. I am really pleased with both the service you offered and the promptness of the dealer. I am sure I will be back (again) in two year's time." Reverend
Editor Note:
Stuart, the bloody dealer (although brilliant) kept insisting to call you "Mr" not "Rev"! I told him off. I also sent you a small Chinese bible (Mao Red Book) to make up for it. This is the THIRD Picasso you have had from me, over the time of 5-years, since 2002! LONG TERM CUSTOMER!!! :) Thanks! -
Ling
Customer Letter: 456 / 1523 "The whole process from car selection to delivery of my SAAB Spotwagon was handled in a professional manner with superb customer service, even though we had some issues with arranging finance (and I'm not a bad debt!). We were ultimately let down by Direct Line who seemed incapable of issuing an insurance cover note needing 5-hours of phone calls. Good delivery, chap got lost in my village but on time and good service." Peter
Editor Note:
Bloody Direct Line, eh? These big companies just can't get it together. SAAB finance IS a bit fussy and there was a bit of too-ing and fro-ing, Peter. Sorry about that. But you got your car and I had a nice chat with you about improving your car with some SAAB approved performace chip stuff -
Ling
Customer Letter: 453 / 1523 "Friendly, knowledgeable and an efficient service and delivery. I would highly recommend Ling and her company to anyone." David
Editor Note:
Brilliant letter, brilliant car (Mazda MX5) and brilliant customer! -
Ling
Customer Letter: 444 / 1523  "What's the difference between Ling and the other companies? - Well, she has the knack of dealing with you as an individual!As a first timer to personal contract hire, I had a few stupid questions to ask. I was always offered prompt answers and advice. Thanks to Jon who helped me while Ling was in China - great service. My new BMW 5-Series was delivered promptly, in time for Christmas, with zero miles on the clock." Kevin
Editor Note:
Hey, Kevin, I did a lot of the work on your car from China! Don't give Jon any credit!!! Traditionally, BMW drivers are a bit agressive, but you were a very sweet customer Kevin. Are you sure you have ordered the right car? Hehehe I think you meant to click on "Nissan Micra" :) -
Ling
Customer Letter: 433 / 1523  "Ling, I was a lease virgin (there goes my Google rating - Ling) and you were very gentle with me on my first go!! :)The Audi A4 Cabriolet is great, looking forward to taking the roof off when the wind/rain/snow stops. My Audi was delivered in an excellent manner, in a time slot which was great because that was the only time I was around. I'm recommending you to everyone in our company car scheme who wants to opt out of the 4-door boredom. " Ian
Editor Note:
Oh, no, Ian. Now Google will think I am sex site due to your use of the V word. Still, in your new Princess Di car, you don't care about that. Mind your perm in the wind! -
Ling
Customer Letter: 432 / 1523  "I was recommended to visit LINGsCARS.com by a friend who had been in the Motor Trade for years. Most leasing and contract hire sites were taking ages to respond and had no human contact. Ling got straight back with some cracking advice, opened my eyes further to the motor industry and she got my business because of the plain commitment to wanting it. The Audi dealer she chose was good, no fussing, just did the job as Ling promised they would. My advice: Lease a car from Ling, now - are you stupid? Wah!" Gilbert
Editor Note:
Gil, so glad you are happy with your Audi A6... but I sit here typing this really trying so hard; and I find it is impossible. It is like my fingers cannot avoid hitting the keyboard. They are out of control. Can only type one thing as my hands keep getting pulled back to the same keys: "This is one occasion you should be glad you DIDN'T go to SpecSavers", hehehe -
Ling
Customer Letter: 423 / 1523 "This is overdue - things have been SO busy since Xmas - but I wanted to say thanks!The new BMW 520d SE is just fantastic, the price was great, and the service (through your communication and helpfulness) you provide stands out in a world where people talk about customer service but rarely deliver it. The only things I would question are the envelopes that are so full of chinese sweets that the postman has to hand deliver them like an injured bird, and then when you try and eat the sweets... are those things legal in this country?" Kevin
Editor Note:
Kevin, this delivery went very smoothly - but you were the perfect customer. Excellent credit rating, full and complete documents, fast replies to my emails. Hope you have fun pulling out in front of people, flashing to overtake on the motorway and driving aggressively in your new BMW 5-series :). Up here in Gateshead, the postman WHISTLES like an injured bird. My office cat goes crazy -
Ling
Customer Letter: 421 / 1523  "We ordered two new cars from Ling.I can honestly say that the whole transaction was incredibly simple and smooth, even whan we had to change the delivery date on one of the cars. Communication by phone and email was absolutely excellent and the cars were delivered exactly as specified and on time. The supplying dealer was excellent and the cars were in perfect condition, delivered on time." Richard
Editor Note:
Richard, you had two Renault Megane Coupe Cabriolets - just in time for the winter weather, hehehe. So glad I was able to meet your delivery changes, luckily my Renault supplier is one of the best in the UK. Great to deal with you and it's nice to know that the employees of your care agency are running around in the cheapest Renault Coupe Cabs in the country -
Ling
Customer Letter: 416 / 1523 "This was the first time I've used contract hire and I was a bit confused about the process and pitfalls. However, LINGsCARS answered my questions and provided excellent guidance to make the transaction smooth. I will definitely use Ling next time. The SAAB 9-3 arrived on a trailer, clean and new!" Robert
Editor Note:
Wow, I do my best to arrange trailer deliveries, but cannot promise this. Many cars are driven and the small mileage can be taken off the contract allowance, so no penalty to customers. I am selling LOTS of these SAAB Sportswagons (estates) and they are fantastic value. Thanks for the sweet letter, Robert -
Ling
Customer Letter: 413 / 1523  "Ling, thank you very much for sorting out my new BMW 1-Series - I'm very pleased and I can't wait to order my next car from you. Very pleased with the delivery, excellent! Keep up the good work!" Lee
Editor Note:
Another BMW customer, eh? Last year (2006) I delivered over 100 BMWs. Glad you are pleased, even though another customer told me her 1-Series looks like a donkey! Maybe it's the nose. Take care, Lee! -
Ling
Customer Letter: 405 / 1523  "Ling, after many promises from other leasing companies (failed) you were wonderful. Always contactable, always pleasant and your service was excellent - we will use you again. The suppying dealer was excellent, on time and efficient." Beryl
Editor Note:
Beryl, it's not often I have to slow deliveries down, but I had to slow your Citroen C4 down. Hope you don't mind if I explain why - because you were having your teeth done in, I think, Bulgaria or Romania?? Amazing! My mum is a retired dental professor in China and she says they are beginning to see "dental tourism", too. This damn world is getting smaller, eh? Thanks for kind words, as usual it is other shit that makes me look good -
Ling
Customer Letter: 401 / 1523  "Absolutely fantastic service, fast and very efficient! Really good communication and helpful, thank you Ling. Oh yes - the sweets are a really good touch! My new Mitsubishi Shogun Sport had 170 miles on, as they drove it to me." Paul
Editor Note:
Paul Holmes, stop moaning about mileage on your new Shogun Sport! Scunthorpe (I have checked on map) is 170 miles from ANYWHERE except Grimsby, and that town doesn't count unless you are fish-wife. Don't worry!! Mileage will be added to contract, so you will get the full contract mileage allowance. Think of it as having professional driver help to run in your new car (the boring part). Anyway, I am so glad you are happy, it is amazing you enjoyed the sweets - usually customers have damn big moan about them (special red tea flavour, heheh) -
Ling
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