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Letter
Customer Letter: 945 / 1528
Paul says...
CarLing, I am more than happy to provide some feedback - I can honestly say that the whole "Ling" experience has been an absolute joy - always quick, clear, efficient and often hilarious (a crazy lady!!). I will never "buy" another car again and will definitely be back in 3-years. Excellent service, my new Citroen C5 VTR+ was delivered bang on time.

Also, just to let you (and anyone else) know that the new shape C5 is superb - smooth, luxurious and economical (50mpg!). It looks amazing, too. Many thanks again for arranging it all, see you in 3-years.

Paul Hay
St Harmon
Rhayader
LD6 5LU


Editor Note: Well, it is like supplying that bloody Jeremy Clarkson! You do a Top Gear road-test for me, in the letter :) Hahahaha, yes, these cars are great, but i had a big fight with Citroen about the way the market it as unmistakEably German, especially as they mis-spell it (IMHO) in their advertising. A much better bet though, than the latest Laguna. Renault are ashamed of putting a 1.5 diesel engine in it, they hide that fact! So pleased that you are happy, my Citroen dealers do a very good job! I also have support from Citroen UK. A good company! - Ling



Letter
Customer Letter: 476 / 1528
Noel says...
MAZDA MX-5"Customer service is not so much a matter of saying and doing all the right things to avoid being criticised, as it is a matter of creating a fun, professional atmosphere that makes a customer feel very clever for having to agreed to do business with you (You gottit Noel, not many people understand this, but must say, you gottit - Ling).

Ling understands this better than anyone, and that's on top of prices that can't be beat. There are so many contract hire companies to choose from, most of them with about as much personality as a combine harvester. I am very happy I chose LINGsCARS.com and will be back to do business again.

Bad point: Mazda delivered a car with not enough oil in it, terrible."

Noel Guinane

Brecon
LD3 ***


Editor Note: Noel, you must have degree in psychology as you are spot on with your analysis. Thanks for comments. Mazda, however... dispute that the car did not have enough oil. My view is "why dispute and argue?", Noel is obviously not stupid, why not just fix the problem and stop being so defensive? Mazda, you have managed to make a happy customer unhappy by having dealers that call people stupid. Plainly, that is not true of MY customers! Mazda also tried to charge my customer for this - I paid this bill immediately, myself, as Noel did not deserve this bill! How stupid and money grabbing can these garages and manufacturers get? Noel will certainly get another car from me, but I don't think it will be a Mazda! - Ling



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