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CUSTOMER LETTERS

Customer car leasing letters    shout about 1350 customer letters!    Customer car leasing letters
1532 LETTERS!
More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling


Search my letters page!
From your area... ...or from people... ...or about a specific car!

Showing ALL my letters!

Letter
Customer Letter: 419 / 1532
Stephen says...
BMW 3-SERIES SALOON"Ling is brilliant!!

I got exactly what I wanted, when I wanted it and at the price I required! The contact/communication was fantastic - no holding music - no waiting days for return emails.

Superb... and I got lots of free stuff (sweets/key rings). The BMW 3-series is excellent, by the way. The dealer delivered it at exactly 9.00am on the dot - excellent - as arranged. They also telephoned on the day to let me know they were on the way!"

Stephen Smith
24 Silverlime Gardens
St Helens
WA9 5UN


Editor Note: Stephen, I train the BMW dealer well, huh? Actually, BMW dealer is very good - one of the best I can find. They appreciate my orders, this is additional business for them so they give me massive discount and treat customers very well. Of course I don't have holding music, that is simply pointless and companies that use it should simply do the job better and answer the bloody phone. As you are on Merseyside, I should point out that I sent you the goodies voluntarily and that you didn't steal them :) - Ling



Letter
Customer Letter: 418 / 1532
Ann says...
KIA PICANTO"Thanks Ling, the whole process was extremely painless! Swift service, quick response - no hard sell - just plain information. You replied promptly and efficiently.

The Kia Picanto was delivered within 3 weeks from start to finish. I will definitely recommend LINGsCARS.com and I would use you again. Delivery was good, but they did not let me know that the car was coming - lucky I was in!"

Ann Giddy
119 Grove Road
Mitcham
CR4 1AE


Editor Note: Hmmm, Ann - you can see the difference between a typical Kia dealer and a BMW dealer (if you read the letter above). I just don't know why all dealers cannot achieve the same high standard, what does a phone call cost? I will have a rant to them. You were a lovely customer, thanks! - Ling



Letter
Customer Letter: 417 / 1532
Susan says...
MERCEDES C-CLASS SPORTS COUPE"Great help from Jon whilst you were on holiday in China, Ling. Fast and easy way to get a car. I'm still confused between a contract-hire and a lease car! My car was changed at late notice, I had to take a silver and not a black car."

Susan Whiting
7 Rooks View
Bobbing
Sittingbourne
ME9 8GB


Editor Note: Susan, yes, I know all about your car. I had a limited number of very cheap Mercedes C-Class Sports 1.8 C160 (122bhp) Coupes and I can only juggle colours and availability with what is physical at the time. Cars are allocated on a basis of first documents in, first car allocated - and someone was faster in getting the Black car. How else can I do this? Documents should be sent by special delivery in these situations - and Jon said you didn't. Really hard to be rotten about this, but to me it is one of the most difficult decisions, so I simply use the order of receiving your stuff; totally fair but hard to do. I can't build and paint the cars myself and can only sell what's there I'm afraid. Plus, the car was SO cheap, just £231+VAT/mth. I've checked the email logs and Jon kept you informed the minute he got the info about the car. Contract Hire is pure rental, Lease comes in many flavours often including a balloon payment etc. - Ling



Letter
Customer Letter: 416 / 1532
Robert says...
 "This was the first time I've used contract hire and I was a bit confused about the process and pitfalls. However, LINGsCARS answered my questions and provided excellent guidance to make the transaction smooth. I will definitely use Ling next time. The SAAB 9-3 arrived on a trailer, clean and new!"

Robert Neale
127 Longmeadow Drive
Sedgley
Dudley
DY3 3QS


Editor Note: Wow, I do my best to arrange trailer deliveries, but cannot promise this. Many cars are driven and the small mileage can be taken off the contract allowance, so no penalty to customers. I am selling LOTS of these SAAB Sportswagons (estates) and they are fantastic value. Thanks for the sweet letter, Robert - Ling



Letter
Customer Letter: 415 / 1532
Gillian says...
MAZDA 5"Great service - really liked the friendly, informal style of communication - very "un-stuffy"! I had a quick and efficient delivery of a new Mazda 5 (which is great). Ideally I would have liked some idea of when it was going to arrive, morning or afternoon. Also, as it was driven from S*******, it had 250 miles on the clock - hope that is not included in my contract mileage! Good delivery."

Gillian Rudge
43 Clos Brenin
Brynsadler
Pontyclun
CF72 9GA


Editor Note: Yes, Gillian, any miles on your car at delivery is taken off (or added to) the contract mileage. It's a shame that car dealers in general can't button this delivery thing. Trouble is, with my cars, they have so little margin that there is no leeway for additional costs. However, some dealers do it well, others less so. I'm constantly moaning about this, but unless I deliver each car myself, I am a bit out of control on this aspect. I will have another rant - Ling



Letter
Customer Letter: 414 / 1532
Ralph says...
 "Great website, great service, great car, great Ling! Delivery courteous and on time."

Ralph Melhuish
4 Stallpits Road
Shrivenham
Swindon
SN6 8BG


Editor Note: Ralph, you had a Toyota Corolla Verso and that is a favourite car with my customers! Everyone loves them. Thanks for the biz and I note that as I type this, you are talking to me about a second car - Ling



Letter
Customer Letter: 413 / 1532
Lee says...
BMW 1-SERIES"Ling, thank you very much for sorting out my new BMW 1-Series - I'm very pleased and I can't wait to order my next car from you. Very pleased with the delivery, excellent! Keep up the good work!"

Lee Merrin
1 Park Street
Long Eaton
Nottingham
NG10 4NA


Editor Note: Another BMW customer, eh? Last year (2006) I delivered over 100 BMWs. Glad you are pleased, even though another customer told me her 1-Series looks like a donkey! Maybe it's the nose. Take care, Lee! - Ling



Letter
Customer Letter: 412 / 1532
Colin says...
KIA PICANTO"My first attempt to lease a car through you was sabotaged when Rover went out of business; but the experience was good enough that I didn't even bother to look for other suppliers when I decided to try again recently.

It was a good decision - no complaints at all, excellent service all round."

Colin Zealley
23 Butlers Grove
Great Linford
Milton Keynes
MK14 5DT


Editor Note: Colin, the bloody mis-management of Rover caused everyone a load of pain. Your new Kia Picanto will do a great job for a car that's less than £100 (ex VAT) per month. Glad you are happy (at last)! Thanks for letter - Ling



Letter
Customer Letter: 411 / 1532
David says...
NISSAN PATHFINDER"Ling, thanks for the great service! These days, finding someone who treats every deal with as much care and importance as their first is unusual. Long Live Ling (all the truth!)"

David Brennand
D-Comm Ltd
Yorshire House
195 Tinshill Road
Leeds
LS16 7LD


Editor Note: Hmmm, you seem very pleased with me in your letter, David, yet I will tell everyone that your Nissan Pathfinder arrived scratched and with items missing and faulty. You classed the delivery as "poor". Well, I am currently investigating this with this Nissan dealer (different one from the flooded Nissan Note 6 letters below) and will report back here when I have some testicles to photograph and display for all visitors to see. Glad you liked the service, sorry about the dealer! - Ling

Ok- found out. It was the rear parcel shelf that was missing as it had been a showroom display car and they had removed it for "safety" and forgot to replace it. You have it now. Also, they immediately sent a dent-devil type person to repair your scratches. Sorted (though it shouldn't have happened) - Ling





' - Ling



Letter
Customer Letter: 410 / 1532
Judy says...
MAZDA RX-8"Hi Ling, hope you are well. Just wanted to say thank you for giving such a great service. It's been really quick and the price was fantastic. Delivery was excellent , good service, thanks. I've recommended you to a number of business associates (will I get commission???) :). The Mazda RX-8 is just perfect, I love it!"

Judy Taylor
Fete and Fiesta Ltd
Unit 156, Enterprise Close
Rochester
ME2 4SY


Editor Note: Zoom, Zoom, Judy! Yep, your proposal zoomed through and the car zooooomed to your door. Quick and easy, eh, and now you are zooooming around Kent! Commission is a possibility, but for it to be worthwhile (£20 seems mean) I would have to increase prices and join other businesses in raising my overheads. I'm afraid you will have to settle for a warm feeling inside - Ling



Letter
Customer Letter: 409 / 1532
Paul says...
NISSAN NOTE"Ling, got the Nissan Note after a short wait - really enjoying the car. I'm surprised it had to come from *******, since it was built around 12 miles away from me. Anyway, thanks for sorting it all out!"

Paul McNulty
57 Ashwood Terrace
Sunderland
SR2 7NB


Editor Note: Yep, it is a ridiculous situation that I have to put dealers (middlemen) in the loop. Much better if I could deliver from manufacturer compounds - like I can do with some Fiats and some BMWs. Dealers are an extra layer of cost and inefficiency, unfortunately. Some of them are very good though, including the dealer who sorted your Nissan Note (unlike the one that went to Scotland...see 4 letters below). Enjoy the car, Paul! - Ling



Letter
Customer Letter: 408 / 1532
Derek says...
 "Hi Ling, my praise because you worked so well for me. And to be honest kept me going when things got tough (finance company were a nightmare to Derek - Ling). I love my new SAAB Convertible. Dealer excellent, sorted me out, can't fault them. This is the first time I have had a brand-new car after 20 years on the road. You have got my business for life. My message to the people out there? "Deal with Ling, she's the Real Thing"

Derek Barlow
43 Eton Way
Orrell
Wigan
WN5 8PN


Editor Note: Derek, got you a further £100 cheque and a full tank of fuel because SAAB got mixed up on the colour of your leather too, who cares, eh - you only fart on it, hehehe. Yes, this finance was tricky because your business is new-start, but with perseverance we got there. Thanks for my new motto, I've made a little pic to go with it! - Ling

The Real Thing - Ling
Deal with Ling, she's the Real Thing! - Ling



Letter
Customer Letter: 407 / 1532
Christie says...
VAUXHALL ZAFIRA"Refreshing to receive a great service. No hard sell, no falseness - does exactly what it says on the tin! I received my car in less than three weeks from my initial enquiry - unbelieveable! My Zafira arrived early with great service. Excellent. A great, fresh approach. Would recommend to anyone."

Christie Bytom
Address withheld
Tetsworth
OX9 ***


Editor Note: Christie, thank goodness you were so happy, after my terrible experience with Nissan dealer a few hours before (see below). These new Vauxhall Zafiras are fantastic cars, so cheap at around £7 a day and brilliant to drive. Glad you were pleased. Phew - Ling



Letter
Customer Letter: 406 / 1532
Brian says...
NISSAN NOTE"Instant response and instant decisions. Classic "what you see is what you get" with Ling, nothing is hidden, no cheats or cons - just honest excellent service. Good delivery of my Nissan Note."

Brian Gallagher
Pacific Building Ltd
1 Heathside Road
Glasgow
G46 6HL


Editor Note: I swear in this reply, do not read if offended. Brian, you have had 3 cars from me so far and you are repeating customer and tough Scottish ethnic builder, so I shall tell the readers the full story of your car. Hope you don't mind. This shows; a) How CRAP some dealers are, b) How GOOD some individual salesmen are, c) How telling the truth to customers HELPS. Sit comfotably children, we will begin.

Brian ordered a brand-new Nissan Note for his business. Car arrives at dealer, slow to get PDI'd. ??? - When I enquire I am told "had water leak, car FILLED with months of stagnant rainwater from bad windscreen seal, but now mended with new carpets and will deliver". Hmmm. I front up with customer, ask him to inspect screen carefully on delivery and use hosepipe test for leaks. Car gets delivered. Inside "mouldy, dank, unbearable to sit in, sodden, car misting up, makes anyone who sits in it feel sick". WHAT THE FUCK? Dealer admits: "Fleet manager did not want to deliver car, was over-ruled by Nissan Dealer Principal and Service Manager". WELL FUCK THEM! Action? Immediate replacement car for customer, case of wine, mammoth apology from Nissan dealer. That's the story.

You will (hopefully) note the result - Brian the customer writes "Good delivery of my Nissan Note". Not "excellent", but still, he says "good". But he calls my service "excellent". And he does not mention his problem in his letter, how nice is that? Very...

So: FUCK YOU, NISSAN DEALER for being willing to deliver this Nissan shed as a "NEW" car! Twats. Thank you Nissan fleet salesman for instant replacement new car immediately delivered.

(And if I hear one word of objection from Nissan or the Dealer about this being published, I name names then ask Brian the Builder to visit you, don't you dare to threaten me) - Ling




Letter
Customer Letter: 405 / 1532
Beryl says...
CITROEN C4"Ling, after many promises from other leasing companies (failed) you were wonderful. Always contactable, always pleasant and your service was excellent - we will use you again. The suppying dealer was excellent, on time and efficient."

Beryl Brown
Ideal Financial Services Ltd
259 Grimsby Road
Cleethorpes
DN35 7HE


Editor Note: Beryl, it's not often I have to slow deliveries down, but I had to slow your Citroen C4 down. Hope you don't mind if I explain why - because you were having your teeth done in, I think, Bulgaria or Romania?? Amazing! My mum is a retired dental professor in China and she says they are beginning to see "dental tourism", too. This damn world is getting smaller, eh? Thanks for kind words, as usual it is other shit that makes me look good - Ling



Letter
Customer Letter: 404 / 1532
Gary says...
VOLKSWAGEN PASSAT"Hi Ling,

My Passat was delivered yesterday at 7am (WAKEY, WAKEY!!! - Ling, hehehe). Thank you for supplying me with a car without any pressure, hassle, or changes to anything you said. I've received excellent instruction on the process of leasing and excellent communication throughout."

Gary Parker
89 Horsley Avenue
Ryton
NE40 4XH


Editor Note: Hey! Now Gary, I wonder why you find it surprising "for supplying me with a car without any pressure, hassle, or changes to anything you said"??? The motor industry is a disgrace, if this is really what customers tend to expect when acquiring a new car - ie; PRESSURE, HASSLE and CHANGES. It's remarkable that I am consistently criticised by the motor industry for being an un-professional parasite (ie. unique and cheap), yet my customers love the service. Thank you for such a clear recommendation, Gary! - Ling



Letter
Customer Letter: 403 / 1532
Mandy says...
 "This is the first time I have had a car on contract hire, but it won't be the last (I hope). Fantastic new Renault Megane Coupe Cab, which arrived while there was still some sunshine left to "pose" in. Ling was very helpful and easy to speak to. Although I wanted a black car (everyone else told me I'd regret it), I was too impatient to wait until one was available. So I went for a gunmetal grey which looks clean for longer.

My new car was delivered at lunchtime, on time, to suit me. The dealer was excellent, very prompt and the car was well demonstrated by the delivery man. I can recommend Ling with no hesitation, I will be back when the contract runs out. "

Mandy Teasdale Chiropodist
85 West Auckland Road
Darlington
DL3 0LF


Editor Note: Maybe I come down for a foot-massage, next time in Darlington, Mandy? I am often down there as super-husband owns a business in Darlington. Really glad you are happy with your car, thanks for being so kind with your comments - Ling



Letter
Customer Letter: 402 / 1532
Melanie says...
TOYOTA RAV4"Ling offers what feels like a very personal experience and we knew we were being looked after - not just another number or statistic."

Melanie England
Church Farm
York Road
Barlby
YO8 5JH


Editor Note: Hey - you have nice new Toyota Rav4, Mel! Brilliant car, eh? Of course, I am so glad you are female as stupid male customers might get wrong impression from you saying it felt like "personal experience". Even then, I should point out that as lesbians are illegal in China, this could be nothing but platonic customer-supplier relationship! Always helps to clear up this issue for daft men, eh? - Ling



Letter
Customer Letter: 401 / 1532
Paul says...
 "Absolutely fantastic service, fast and very efficient! Really good communication and helpful, thank you Ling. Oh yes - the sweets are a really good touch! My new Mitsubishi Shogun Sport had 170 miles on, as they drove it to me."

Paul Holmes
9 Churchfields
Winterton
Scunthorpe
DN15 9QH


Editor Note: Paul Holmes, stop moaning about mileage on your new Shogun Sport! Scunthorpe (I have checked on map) is 170 miles from ANYWHERE except Grimsby, and that town doesn't count unless you are fish-wife. Don't worry!! Mileage will be added to contract, so you will get the full contract mileage allowance. Think of it as having professional driver help to run in your new car (the boring part). Anyway, I am so glad you are happy, it is amazing you enjoyed the sweets - usually customers have damn big moan about them (special red tea flavour, heheh) - Ling



Letter
Customer Letter: 400 / 1532
Paul says...
RENAULT MEGANE"Simple, easy to use website. Good communication. We are on our second car from Ling."

Paul Breslin
Pemberley
Pondtail Drive
Horsham
RH12 5HY


Editor Note: Hello, Paul! You are Renault-man! You have had a Megane CC and now a Megane Hatch. Nice to have returning customers, you really put my critics in Automotive Management forum in their place when they say my business model cannot succeed. Up their ass... eh, Paul? Thanks - Ling



Letter
Customer Letter: 399 / 1532
Mike says...
NISSAN X-TRAIL"Dear Ling,

I write to say a big thank you for all the effort you put into getting my Nissan X-Trail delivered to me.

For all prospective new customers out there, let me tell you that when I ordered my car from Ling Valentine, my mother was taken into hospital in the UK and I was taken ill in Spain! Against these odds, Ling was marvellous, she contacted me on my mobile and fax in Spain, keeping me informed of every detail, arranging my finance, delivery etc.

Because of my predicament of having to have an operation on my return to the UK, my car delivery had to be cancelled for one month. Thanks to Ling, she sorted everything out and my car duly arrived.

So, if you are thinking of leasing a car, I have no hesitation in recommending LINGsCARS.com and Ling Valentine.

As for the three Nissan dealers that I contacted for competitive quotes (to check against LINGsCARS), it took anything from one to six weeks just to get a quote - and guess what - Ling's price was a lot cheaper. Once again, Ling, many thanks!"

Mike Milton
34 Tivoli Crescent
Brighton
BN1 5ND


Editor Note: Mike, of course I look after you when you go into hospital, I am so glad you did not die! I woud have lost car sale!!! :) You are right about the Nissan dealers, most are very slow (I think they are the ones who are dying) - and for some reason, car dealers in general are terrible with emails. It takes them AGES to reply. Salesmen too busy stuffing cocaine up their noses. You are so kind to send me a lovely gift voucher which I will use to treat myself! Thanks - Ling



Letter
Customer Letter: 398 / 1532
Andrew says...
 "Ling, I'm very pleased with the Megane CC you supplied, apart from a slight leak when it rains, but that's not your fault (No, the bloody French should learn to build cars properly! - Ling). Delivery was fine, apart from being one day late; but again not your fault (As I mentioned with another customer letter, I could not specify my very best Renault dealer with these Megane CCs - Ling). The car was perfect, apart from one missing dustcap.

You provide a very professional service to the public with that very special personal touch, unlike all the other leasing companies out there, which puts you head and shoulders above the rest. Many thanks, see you in two years."

Andrew Sage
2 Forge Cottage
Wretham Heath
Sevenoaks
TN15 7SJ


Editor Note: These bloody Megane CCs caused me a few problems, Andrew, but they were cheap. I could not specify my normal (good) dealer but I did tell my customers this. Delivery was a bit haphazard, but then you pay money and take choice. For me, a Megane CC at just £179.99 per month is a very cheap car. Just wait for summer, all these tiny things will be forgotten! - Ling



Letter
Customer Letter: 397 / 1532
Steve says...
 "Hi Ling

Just thought I'd send a quick note to say thank you for sorting out the Lexus. It's a very impressive car and I'm glad I choose it (except it's about 7mpg worse than they claim). Lombard tried to charge me almost £50 for keeping my old car 6 days longer due to the delayed Lexus, but I managed to get them to waive it after 15 minutes negotiation on the phone today. Ha ha, you've found out about my obsession with basketball! Are you a basketball fan then? Do you know of Yao Ming, huge hero in China? It would be great to get a link from LINGsCARS.com to the main site www.kingstonwildcats.co.uk, I'll do one back to LINGsCARS. Thanks again for your great service, and I look forward to speaking with you in 2008 to arrange my next vehicle. Cheers"

Steve Burnett
4 Dey Croft
Warwick
CV34 6NP


Editor Note: Lexus service not perfect, huh? That will teach Japanese salarymen to be so smug. Hyundai can manage better service than that! Yes! I have given you link for the basketball team and of course I know Yao Ming, you think I am idiot? Because you are so sweet, I even give you logo, below - Ling

Blog




' - Ling



Letter
Customer Letter: 396 / 1532
Jon says...
VOLKSWAGEN TRANSPORTER"Ex war vet aged about 80 delivered our new VW Transporter van today as promised. A real cockney character who told me the last time he was on a farm he shot a sheep because he was hungry and it was war time Britain. So I hid the shot gun, fed him and took him back to Hereford Station. Van goes well and the person who is to drive it is well pleased.

So that's a VW van and a BMW Z4 sports car off you in the last ten weeks. I have three more company vehicles to replace over the next 12 months and judging by your past performance the business will be coming your way. Easy to deal with, keeps me informed and better quotes than anyone else in the market. Also the damn vehicle gets delivered to your door!

Well done, keep up the good work but don't send me any more sweets. The last one turned my mouth black before a meeting!"

Jon Keegan
G-Lime Ltd
Court Farmhouse
Moccas,Hereford
HR2 9LH


Editor Note: For people who are wondering that your company name is strange, it is because you are a Lime Wholesaler. Jon, I can imagine you have millions of trees and shout at your workers "Quick! Pick them before they turn yellow! Any idiot can grow Lemons!" Hehehee. I give you hyperlink, an honour (for you). Also, you complain about my sweets, well next car you have, I will send you Little Red Mao Book . If you try to eat THAT, your mouth will turn Red - Ling



Letter
Customer Letter: 395 / 1532
James says...
BMW X3"Ling, thanks for being so quick and providing us with the brand new BMW X3 that we wanted at a good price. Believe us, we looked long and hard on the internet and your prices are the best!! Delivery was excellent from a great dealer, exactly what we expected!"

James Toovey
Address witheld



Editor Note: James, thanks for letter, be careful you don't scratch your new BMW X3 on those damned sheep! - Ling



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THE UK's FAVOURITE
CAR LEASING WEBSITE!

The UK's FAVOURITE car leasing website
The UK's FAVOURITE car leasing website
Boss: Ling Valentine MSc IoD
LING World Headquarters
Vance Business Park
Gateshead, NE11 9NE
Tel 0191 460 9444
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sales@LINGsCARS.com
I prefer email to phone - Ling
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1.6 T3 147bhp 4dr
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Volvo
S60
Grass
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£276.25
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Sky
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3.0 D 271bhp 4dr
diesel, auto, met
Jaguar
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£694.80
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Sky
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2.0 i VTEC 147bhp 5dr
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Honda
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Grass
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£273.60
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Sky
Top 5 Car

2.2 CDi Blu... 167bhp 2dr
diesel, auto, met
Mercedes
C-Class Co
Grass
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£430.80
per month, inc VAT
Sky
Top 5 Car

1.2 i 69bhp 5dr
petrol, man, non-met
Skoda
Fabia
Grass
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£179.69
per month, inc VAT
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