Note: I live inside this website Monday to Friday 9am-6pm, to give you the very best service and make your experience a happy one! - I am Ling, accept no substitutes
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Version 237.1.
You can trust me! ... In 2011 I rented over £38million of cars (at RRP).
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Richard Farleigh - "I wanted to invest; I was amazed by Ling's complete lack of nerves, and also by her business acumen."
Duncan Bannatyne - "I wanted to invest... but ye turrn'ed me dooon!"
Hi! I am Ling from Dragons' Den. I lease cheap new cars!
UPDATE... The latest car I've added is a Mercedes SLK Roadster 1.8 i BlueEFFICIENCY 16v (201bhp) 250 AMG Sport Edition 125 Convertible 2dr 1796cc Petrol at £382.80 inc VAT at 16:57 on 25th May - Ling
CUSTOMER LETTERS
1532 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling
The Kia Sportage was delivered on Monday and after driving it for the last 5 days I thought I would let you know how pleased I am with it. Thank you for the excellence service you provided and I will have no hesitation in recommending you in the future.
Mick Griffin
Kibworth Building 3 Church Close Kibworth
Leicester
LE8 0SF
Editor Note:
Mick, that's brilliant! I also have a Kia Sportage that Jon drives. These are really great cars for the money, like a half-price Freelander. Glad you like it, and glad you like my service. -
Ling
Customer Letter:
652
/
1532
Karl says... Hi Ling
The Lexus arrived safe and sound.
A few months ago I was tasked with improving customer services within my company. I hope you will allow me to say that you are a role model in this area. You are also a little nuts.
Your service is absolutely first class. Thank you for everything.
Karl Richardson
25 Ashby Road Moira
Swadlincote
DE12 6DJ
Editor Note:
Karl, well you work for a big aircon company, so that's a great compliment. I work like a dog to make this happen smoothly, not helped by the damn Post Office who keep going on strike. I will make sure I keep my standards up. You are so sweet. Enjoy the Lexus IS 220D, brilliant bling car, low cost. -
Ling
Customer Letter:
651
/
1532
Stuart says... Hello Ling,
Just a quick note to say the BMW 5 Series turned up bang on time this morning as promised.
Very nice chap delivered it - car seems perfect. Thank you very much for a hassle free experience - I am most impressed.
Stuart Ancell
The Grange Fenside road
Boston
PE21 8JJ
Editor Note:
Stuart, you are most welcome, you see; I can even deliver cars to North America!! :) Enjoy your tea party in the BMW. 5-Series is a fantastic car! -
Ling
Customer Letter:
650
/
1532
Mark says... Ling
A quick note of thanks for final delivery (although I am more than happy to write a longer missal of praise for your publicity machine!).
I have found the entire process of dealing with you seamless and un-traumatic. I might even go so far as to say I trust you; a first for me and my relationship with the automotive industry!
I will most certainly come back to you for my next car if I go with PCH. And I will know to order well in advance.
Mark Toogood
12 Derwent Road
Lancaster
LA1 3ES
Editor Note:
Mark, I am always hungry for my publicity machine, and I would welcome a missile of praise :). These BMWs were a bit slow, factory order. But they were dead cheap and a new model, so glad you like it. -
Ling
Customer Letter:
649
/
1532
Peter says... Hi Ling!
Sorry for the delay - been having too much fun with my new toy! (definitely a superb car to drive, I'd recommend it to anyone).
Anyway, the main point of this email is to thank you very much for your efforts in acquiring this car for me.
There were times in recent weeks when I was beginning to wonder if I would ever get it and you must have got sick of me keep asking when, when, when... so thank you again for your patience.
Even though the deal seemed to take ages from start to finish, I do realise that it was down to events that you had no control over (ie. holidays, shortage of Ford cars etc).
Rest assured, I will have no hesitation in recommending your services to anyone I know who is considering car leasing (personal or business). Hopefully, if I'm still in employment in 3 years time, (and you're still in the business), you'll be hearing from me again regarding a replacement and I promise I'll try to be more patient next time round.
So, best wishes for the future and keep up the brilliant website.
Peter Graham Kirkpatrick
108 Denton Avenue
Grantham
NG31 7SH
Editor Note:
Peter, yes, everyone has been saying these Mondeos are lovely cars, they are just starting to come through. Ford have been having difficulties (like most manufacturers always do with new cars) and supplies are difficult. I will still be here in 3-years, unless I'm on a tropical island, drinking Bailey's and watching another sunset :) Thanks for being patient! -
Ling
Customer Letter:
648
/
1532
Ken says... Just to say, the car arrived in A1 condition on Monday at 11.30 am. My son is driving it today, and he loves it.
Another satisfied customer. Speak to you in 3 years time :-)
Ken Parkinson
16 Priory Crescent Penwortham
Preston
PR1 0AL
Editor Note:
Ken, and you have been such a brilliant customer. As a Chief Buyer yourself, I am glad when a professional is pleased with my service. Glad everything went perfectly (amazing for a FIAT, hehe). Enjoy the Grande Punto, these are lovely little cars! -
Ling
Customer Letter:
647
/
1532
Natalie says... Hi there Ling,
It's been a couple of weeks now since the car arrived but I just wanted to write and say thanks for making it all so easy for me - especially as it's been my first foray into leasing.
The car's great and I hope after the lease period it all goes as smoothly as arriving! It's been a pleasure dealing with you - it's nice to allow a bit of humour into transaction like this and I shall certainly be recommending you to friends & family alike.
Look forward to dealing with you again in the future.
Editor Note:
Nat, I just love your name, because it's unusual. Doesn't sound too Scottish! It makes my job easier, no offence to all those "John Smiths". That C4 is a great car, so much spec and gear. Glad you are happy. -
Ling
Customer Letter:
646
/
1532
Mark says... Dear Ling
Car arrived on time and the driver was a very nice man from Renault L*****. I did the check in bright sunlight and did not notice two small paint blemishes on the bonnet on the front drivers side and top passenger side.
I have taken pictures of the blemishes with my mobile. They are attached.
Apart from that the car is beautiful and drives like a dream and I am extremely happy with the service you have provided for me. You have answered countless e-mails, most of them pointless drivel.
I have evangalised about you to everyone I meet both professionally and socially and will be coming back in 2 years for an upgrade!!
Editor Note:
Mark, hahaha, you are a fantastic customer, not often I meet other web-entrepreneurs with such great businesses as yours. If anyone wants a divorce, I recommend you (not from personal experience, just because you are really great person). Regarding the blemishes... this happens. Well done for taking photos of them, I post below. You have a choice. Either we get them mended free, or the car goes back with them still there and you aren't penalised. Well done for taking the photos! Every customer should take photos of problems. Bear in mind this is a Renault, not a Rolls Royce, but is still should be quite perfect. Bloody French, hehehe.
Mark's blemishes (above) -
Ling
Customer Letter:
645
/
1532
Peter says... Ling – I have just returned from my two week training course and my new car was there!! The chap who did the delivery was fantastic and everything went according to plan especially all the timings – order confirmation / delivery date etc etc. I would like to thank you for organizing the whole thing.
I am passionate about customer service and you deliver to a very high level indeed. You saved me so much money compared to the quote from BMW – I don't know how you do it. You responded to every email I sent you within minutes – it seemed – and every promise you made you kept – most unusual in this day and age. Naturally I will be returning when this BMW 3-Series Coupe needs replacing and when my daughter returns from her round the world trip in March – when she too will need her first car.
I have told all my friends about you and your web site. I hope you continue to prosper – I'm sure you will with service like this.
Peter Bowkett
4 Applecross Close
Coventry
CV4 8JW
Editor Note:
Peter, yeah - that BMW 3-Series Coupe was very cheap, and what a great surprise for you, hehehe. Well, I can save vast sums over the BMW dealers because I don't have to fund their crazzzzy overheads, or their "poshness". At the end of the day, the car is EXACTLY the same, except it is delivered and you don't have to collect it - even better! To BMW I am the curate's egg. They like my happy BMW customers, if only they could generate the same satisfaction levels... but they are attacked by some dealers for allowing me to supply BMW cars. Tough, eh? :) Re the emails and communication, it is easier to reply instantly. Why wait? I never understand companies that prefer to drag their feet and do things slowly, it frustrates me. -
Ling
Customer Letter:
644
/
1532
Gerrard says... Dear Ling
Eagle has landed 24 hrs early! everything fine, very professional hand over, many thanks would not hesitate to use yourselves again, all the best for the future.
Gerrard Connor
60 Denmark Road
Southport
PR9 7LP
Editor Note:
Gerrard, that's really great, so pleased your BMW 3-Series Coupe came early. Thanks for short note, go drive and enjoy the car! -
Ling
Customer Letter:
643
/
1532
Lisa says... Hi Ling,
Sorry that I haven't got back to you until now, but of course I have been very busy at work! And also driving my new Clio.
I would just like to say a big "THANK YOU".
The gentleman delivering my car phoned at 930am on the morning of delivery to say he was leaving and on his way. My car arrived a few hours later in pristine condition, apart from the casualties on the front of the car! (dead flies!). The gentleman was considerate and let me take my time to check over the car thoroughly. Due to the rails strikes I managed to find a station where he could get home, and even gave him a lift as it was only 10 mins away!
I read some comments on your website and would like to state the following:-
If you look at the car colours on the car makers site, don't, best thing is to go to the dealer and see the car colour in the flesh, that's what I did, as the colour on Renault's website does not look like the colour of the car you get! I love the colour of my car - Monaco Blue! Also go test drive before you lease, I managed to drive the model that I wanted, so knew exactly what I was getting, as the car makers brochures aren't always helpful.
Everything went smoothly and I look forward to the next 36 months of driving.
Thanks once again Ling - fantastic service!
Lisa Smith
Address Witheld
Middlesex
UB9 ***
Editor Note:
Lisa, well what a fantastic detailed letter. I publish it all, as it will really help other people who are new to contract hire and leasing. So pleased you are happy with the Clio, these new models are great cars. Dealers get very upset with me by suggesting that customers go and test drive a new car at a dealer - so I'll leave that suggestion to Lisa :) -
Ling
Customer Letter:
642
/
1532
Stewart says... Five-star service at a two-star price! - it is nice to be able to speak and deal with the boss. Please don't sell out to any competitor - your personal touch and prices are unbeatable!
Stewart Ireland
14 Queensmead
Beverley
HU17 8PQ
Editor Note:
Well, I aim for one-star price, but that's a bit tough. Don't worry, I am not selling out. More like I will be buying them, hehehe. Especially as most are worth nothing. Enjoy your Toyota Verso, these are great cars! -
Ling
Customer Letter:
641
/
1532
Rajendra says... Your service was EXCELLENTTTTTTTTTTTTTTTTTTTTTTT.
Rajendra Kumar Isaac Devabattula
21 Cheviot Close
Bedford
MK41 9EN
Editor Note:
Isaac, and your name is so difficult to spell! :) Thanks for short letter. As Respiratory Physiologist all you have to do is say to your patients "repeat my name after me..." and their breathing will be just fine. -
Ling
Customer Letter:
640
/
1532
David says... Megane CC turned up safely and when promised! It looks fab - many thanks for the excellent service - keep up the hard work.
David Hymers
Total Postweigh International Ltd 1 Skelgillside
Alston
CA9 3TR
Editor Note:
Wow, David. You are a VERY good customer. As well as this Megane CC, you have taken a Vauxhall Vectra, an Audi A4 Avant, a Jaguar X-Type, a Land Rover Freelander, two Renault Meganes, another Megane CC and a Ford Focus! Your company has won so many awards, including from the Queen! It is a pleasure to deal with you. I must do something right :) -
Ling
Customer Letter:
639
/
1532
Andy says... Ling provided a top quality service. From the day I indicated initial interest, to the day my new BMW 320i Coupe was delivered, Ling kept me informed personally all the way. Simply the best service I have received anywhere.
Keep up the good work, and when you are the MD of a mega-large company, remember to install your excellent work ethic to those who work for you - thanks again. The car was delivered on time on the date stated, by a delivery person who showed me the car in a professional manner. Excellent!
Andy Murie
21 Campbell Crescent Bothwell
Glasgow
G71 8HD
Editor Note:
Andy, you are a commercial manager of a massive construction company AMEC, so I am very pleased that you measure my service in this way. I always do my best, especially for other ethnic minorities, like Scots :). Please go drive your BMW and once or twice try to avoid cutting people up and let them out of junctions, to try to break the image of the typical BMW driver, hehe. -
Ling
Customer Letter:
638
/
1532
Anthony says... Many thanks for your swift and efficient service, Ling. The personal touch goes a long way. I will definitely be back to you in the future.
Anthony R******
Address withheld
London
N2 ***
Editor Note:
Anthony, as a director of a ***** ********* (withheld for security), I really appreciate your feedback about my service. I work like a Chinaman (hehe) to make sure everything goes as smoothly as possible. Enjoy the Toyota RAV4! -
Ling
Customer Letter:
637
/
1532
Samantha says... I had to wait quite a while for my car, but this was due to a strike at the Citroen factory (bloody French - Ling), and not down to Ling. Ling was very honest with me about how long it would be and didn't fob me off saying "it won't be long".
Overall, I was very pleased with the way Ling dealt with the issue and the whole service, and have recommended Ling to friends.
Editor Note:
Sam, you are so sweet because you had to wait a while for your car. Citroen UK were completely mixed up and confused, too. It was good of you to accept it wasn't me. In China, the workers would be shot if they played these games:
Internal Citroen UK Memo: ...(lists of chassis numbers - Ling)... "...As the above information is about as much use as a chocolate teapot (!!!) I will try and explain a little further... C2 and C3 (production - Ling) were originally delayed due to a factory strike. At first Paris so very kindly forgot to mention the strike (to Citroen UK - Ling) this threw out our computer systems and meant we were provided with inaccurate hand-over dates (from Citroen France to Citroen UK - Ling) and we were unaware of the inaccuracies. As a result some of the inaccurate dates were relayed to dealers. So; this is probably your first source of disinformation. Second, and most unlike the French (hehehe - Ling), another company - this time the one who provide the seats - went on strike. Hence delay number 2 and yet more confusion. The vehicles are most likely built, at least the majority, but they have not yet been assigned chassis as they have no seats!!! The good news is the seat company are no longer on strike. What would be really helpful to you now would be for me to provide a date when they will be with you, but unfortunately, we just do not know!! I have spoken to the supply manager responsible for C2 and he is unsure of how they are arranging the fitting of the seats to the cars i.e. what order they will be completed. The only communication from the factory is they'll be up to speed by the end of the month. In best case scenario, as you have been given the first chassis, the rest should all follow relatively quickly, but we just do not know. The vehicles will not be with you for week beginning 13th as they will be hitting Calais first and then start their journey. When they will hit Calais is anybody's guess. I know in total this e-mail has not been much help but we just can't accurately predict a delivery date for these vehicles as yet. Hopefully, in a week or so, the situation will become clearer and then we may be of more use!!"
Hope you can see that when even the bloody factory or importer has no clue what is happening, sometimes I am slightly out of control on deliveries. You must be philosophical! These are only cars. No-one dies, it is not life and death. These are only metal boxes with wheels! -
Ling
Customer Letter:
636
/
1532
David says... Easy to deal with, delivered correct car, on time, in perfect condition ... and all at an unbeatable price!
Editor Note:
Hehehe, what were you expecting, David? A Subaru Impreza instead of your Zafira, by mistake?? Thanks for lovely short letter, always a pleasure to deal with an IT Services company. Your company blurb says: "Norbrook Direct is a North West based company established in 1998. It is operated as a family business with all its employees taking pride in customer service and following the principles of a jargon free and honest approach to IT. This philosophy forms the cornerstone of our business." -
Ling
Customer Letter:
635
/
1532
Peter says... Hello Ling, A small letter of appreciation following delivery of my Fiat Punto. I found you to be efficient, direct and helpful to leasing novices like me. The car arrived as scheduled following my holiday in the Far East and was delivered and handed over by a nice patient guy from the leasing company. Top marks all round.
Ling is like a breath of fresh air to the car leasing business and goes to prove you can run a successful business and have a bit of fun whilst doing so. Only disappointment was I never saw any of the legendary noodles but the Chinese sweets were surprisingly OK.
Peter Young
53 Siskin Close
Borehamwood
WD6 2EJ
Editor Note:
Well, Pete, you were a lovely customer too. I rarely have to deal with customers in the Far East :) These new Grande Puntos are brilliant small cars - not so small actually! -
Ling
Customer Letter:
634
/
1532
Andrew says... Received the car yesterday, its wonderful, many thanks for your help, recommended you to a few people.
Andrew Rabone
17 Alderminster Grove Hatton Park
Warwick
CV35 7TB
Editor Note:
Short and sweet, hehehe. Great! You got a damn cheap Zafira, Andrew! Go and drive it :) -
Ling
Customer Letter:
633
/
1532
John says... I am travelling back from Malta today and so will see it tonight. My wife has inspected it using your great delivery form and is very pleased - like all women she is much more detailed than me so I am sure it will be fine. She did note that no V5 was present and I was unsure who retains this - I imagine it will be Lexus?
I am 100% pleased with the whole process and only wish that some of the other business sources I need to use had such an excellent level of human customer service. I promise to write a rave review for your website when I get a chance to have a final look and drive for myself.
Thanks again Ling and thanks for doing exactly what you promised to.
... the next day: Just got back and ignored Sam and the 2 kids for my new lovely LEXUS. All is excellent with the car and boy you get a lot for your money on this basic model. Sam tells me that the delivery driver was excellent and went through the inspection with her and made sure she knew how everything worked. He got a coffee and sandwich and a free lift back to the train station for his trouble.
This is the rave review that I promised back at the start of this whole painless process.
It is surprising when someone delivers what they say they will and it is a pity that the greedy motor traders in the UK don't pay less attention to profits and more to customer service.
The service you provide is on a personal level and I knew that any problems would be resolved or you would tell me I was being unrealistic in my expectations. I was confident that you would never promise what you could not deliver and that is very important to me.
You exceeded my expectations and that is not something I have written to many companies or individuals over the years.
Overall an outstanding service and end product and also some free russian translation thrown in. I am now off to increase my carbon footprint by making sure I do those 15k miles in luxury in my bling bling Lexus.
Thank you Ling. Be back for my next car and would recommend you to everyone I meet.
Best Regards
John Perry
21 Carr Road
Barnoldswick
BB18 5LT
Editor Note:
John, well in reverse order; you won't have problems - this is a Lexus not a Jaguar! The mileage will be deducted from your contract, you won't pay for it. V5 is kept by the finance company. So pleased the car is much nicer than your wife or kids, of course! - it is a Lexus. Hope it was worth rushing home from Malta for :) -
Ling
Customer Letter:
632
/
1532
Ken says... Hi, Ling.
A great big thank you for the excellent and prompt service on the delivery of my Hyundai Santa Fe. This is my first experience of car leasing, and your whole approach made it incredibly easy throughout.
The vehicle was delivered bang on time by a very professional driver, and has actually exceeded my expectations. I will be definitely be recommending your service to friends and colleagues, and will be back myself in three years' time.
Many thanks and best regards,
Ken Banbury
HKB Consulting 6 New Lane Upton
Pontefract
WF9 1HN
Editor Note:
Ken, well I am so pleased you are happy as the sandboy! I do my best to make it easy... as my husband is from Yorkshire, I know he needs me to make things REALLY easy for him, or he gets confused, hehehe. Please enjoy your Santa Fe! -
Ling
Customer Letter:
631
/
1532
Jason says... Brilliant. A pleasure to deal with - straight forward, simple quotes followed by a super-fast service. Excellent delivery of my Passat TDi, on time. Pleasant. Thanks a million.
Editor Note:
Jason Smith, you are so economical with your words, but that makes easy life for me, less typing, hehehe. Great customer, no fuss, you knew what you wanted. Enjoy the new VW Passat! I give you a hyperlink. Integration Technology is the world leader in the application UV curing systems for the inkjet sector worldwide. It manufactures UV curing systems, in a variety of sizes with wide ranging power levels, to suit all inkjet applications. And you, Jason, are Da Boss! -
Ling
Customer Letter:
630
/
1532
Warwick says... Ling - thanks for your great service. Always quick to respond to my emails. You dealt with me with fantastic efficiency.
Editor Note:
Warwick, it was a fast turnaround this time, because I already had all your info on file from your last car with me (Vauxhall Corsa) and could get this Citroen C4 (a step up for just a tiny bit more money) delivered to you pronto. Look forward to another 2-years, always nice to see your name on the emails :) -
Ling
Customer Letter:
629
/
1532
David says... I am a multi-car user ALL PROVIDED BY LING! Ling's prices are good and her levels of service are even better. Communications via email, letter or phone are all very good. Strangely, Ling also has a sense of humour. Many thanks, Ling. Keep those prices low and service levels high. Excellent delivery of my BMW 320i Coupe, good communication on delivery, car was immaculate.
David Brown
Iceberg Frozen Foods 2-2a Fewster Square Leam Lane Estate Felling
Gateshead
NE10 8XQ
Editor Note:
David :) You are a bloody nit wit! Why is it surprising that I have a sense of humour? Are you comparing me to Chairman Mao, or to your local Chinese takeaway??? :) As you say, you have other cars from me... you are also local! I love local business customers. I will be along for my free shopping, soon... in a Transit van! -
Ling
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The EU cookie law is an ass. 
from Dragons' Den. I lease cheap new cars!
Editor Note:
Mick, that's brilliant! I also have a Kia Sportage that Jon drives. These are really great cars for the money, like a half-price Freelander. Glad you like it, and glad you like my service. -
Ling
Internal Citroen UK Memo: ...(lists of chassis numbers - Ling)... 
