CUSTOMER LETTERS | LINGsCARS

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CUSTOMER LETTERS

1523 LETTERS!
More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling

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Showing Letters from customers who had Skoda Octavia Estates
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Customer Letter: 1053 / 1523 Derrick says...

Great Car - Skoda Octavia Estate – great service and quick responses via the 'Lingo' system. Only gripe is the finance company (London) being very slow. I think you should seriously consider giving your customers some info about the 'vehicle on hire' certificate (VE103B), which is a V5 substitute, to prove your right to use the car (especially overseas)! It took several phone calls and two weeks to get it (and charged me £10 for it)!

Good delivery, did exactly what it said on the tin.

Derrick

Editor Note: Derrick, well, I have taken your advice and I'm giving out the VE103B info. Glad you love the car and glad you liked the speed of the Lingo system. See you in 3-years! :) - Ling

Customer Letter: 837 / 1523 Louise says...

Thank you for putting up with all my requests. Getting the car took a little longer than I thought it would, but it was worth the wait. Your continued support has been much appreciated. Thank you, I will recommend and use you again.

Louise

Editor Note: Louise, well, some cars just can't be magicked up. If there isn't one, there isn't one. Skoda are not the fastest at delivery, but I'm glad you like the Octavia Estate. I do my best to help, so no need for thanks for the support, it's standard :) - Ling

Customer Letter: 579 / 1523 David says...

Ling,

Thank you so much for arranging this contract hire for me. This is the first time I've gone down this route (as far as cars are concerned) and to me, it makes nothing but absolute financial sense. I don't know why more people don't use this method when it comes to running a new car.

I know I gave you something of a headache with the specifications of the Octavia VRS Estate I wanted (which I know are like hen's teeth to find). When the dealer's low-loader delivered the exact car I had asked for (and I mean in every single detail) I was speechless.

Sadly we have come to expect substandard service in this ("couldn't give a damn") country. Crap customer service has become the norm. Your level of service, expertise and professionalism stands out like beacon against every other comparable company in your field and I personally would go no further than Ling's Cars in the future.

I'm more than happy to recommend you to any sensible person who is looking to run a new car at almost half the cost of buying.

David

Editor Note: Well, my God, what a letter! David, hehehe, if every customer wrote a letter like this I would be very pleased! Also, you are only 20 miles from me, so maybe I see you around in your fast Skoda VRS. I look forward to helping you again with another car... but what a standard I have to live up to, eh? - Ling

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Online Service
Response Times

Quote > Proposal > Order > Delivery

85 CLIENTS IN 'PROPOSAL'

...LING REPLIES IN:

HRS : MINUTES sec

67 CLIENTS IN 'ORDER'

...LING REPLIES IN:

HRS : MINUTES sec

Customers use my secure LINGO management system.
Response times above based on last 4 hour period between
9am - 6pm, Mon to Fri -Ling

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Boss: Ling Valentine MSc IoD
15 Riverside Studios
Newcastle Business Park
Newcastle upon Tyne, NE4 7YL
Tel 0191 460 9444
sales@LINGsCARS.com
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Best Before: 17/08/2007


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