Kate says... I'm loving my new car, the BMW 116. The process to get it was really straightforward and nice to have a refreshingly fun approach to doing business. Prices were amazing, which was the clincher. Good delivery.
Kate
Editor Note:
Kate, thanks so much for your letter. Your company, HHR Consulting has many of the same values as I do. You offer value for money. You don’t ever charge percentage fees, you don’t have high overheads that you expect people to cover, you absorb most expenses into your rates and you never charge more than the amount agreed. Amazing, huh? Enjoy that BMW! Gotta have fun!!!! -
Ling
Customer Letter:
724
/
1523
Clair says... Love the car, Ling!
Great service from you, bright red makes it look like a Royal Mail car, I just need to get a uniform now. Thank you, see you in 2-year's time.
Clair
Editor Note:
Pat, oooops, I mean Clair, I have included a picture of you, your cat and your new BMW 1-series, below. You will have lots of time to enjoy it, while you are on strike :) Thanks for the letter which arrived chewed, open, and 4 weeks late. -
Ling
Customer Letter:
717
/
1523
Caron says... Thanks for the BMW 1-series, really impressed with the way you dealt with everything. Very prompt and hassle-free. I had to wait all day for the delivery, because the car went to Birmingham first, but it was worth the wait!!
Many thanks, and I wouldn't hesitate to recommend you (actually, I already have) and I would definitely use you again.
Caron
Editor Note:
Caron, well, a lorry carries many cars, so I guess it has to do a round-robin trip. It's also subject to traffic and drivers' hours restrictions so it is difficult to be exact sometimes. But I am really pleased you are happy with your BMW. That 1-series was a real bargain, a BMW badge for Astra cash. -
Ling
Customer Letter:
413
/
1523
Lee says... "Ling, thank you very much for sorting out my new BMW 1-Series - I'm very pleased and I can't wait to order my next car from you. Very pleased with the delivery, excellent! Keep up the good work!"
Lee
Editor Note:
Another BMW customer, eh? Last year (2006) I delivered over 100 BMWs. Glad you are pleased, even though another customer told me her 1-Series looks like a donkey! Maybe it's the nose. Take care, Lee! -
Ling
Customer Letter:
377
/
1523
Craig says... "Ling Valentine is crazy and cool. I absolutely love dealing with her. Not only is she by far the most competitive car company I have come across, she is also great fun and very efficient.
If you like great deals and great fun, deal with Ling. I have has numerous cars and have dealt with her for over five years."
Craig
Editor Note:
What Craig doesn't say is that he owns a small executive airline, with several twin engine executive planes, helicopters and also some fun planes like three ex-RAF Bulldogs. Craig has taken me for aerobatics in one of these, and looping the loop was fantastically brilliant. I give him hyperlink as he is TOP MAN and anyone needing executive fast top-quality aeroplane transport anywhere in Europe should contact him. It is not as expensive as you think -
Ling
Customer Letter:
373
/
1523
Joanne says... "Hi Ling,
Just to say; great fast service, no fuss, brilliant delivery timed to fit around me. We had lots of contact with your dealer, brilliant service. BMW 1-Series exactly as ordered. I would definitely recommend you. "
Joanne
Editor Note:
Yes, my BMW supplier (to be nameless I am afraid) is amongst the very best and I would say is the best dealer I have ever dealt with. A true professional and very rare amongst car dealers, many of whom are next to useless. Have a great time in your 1-series, Joanne -
Ling
Customer Letter:
355
/
1523
Joanne says... "Hi Ling,
Just to tell you we took delivery of the BMW 1-series on Friday. Everything is fine, the car is great. Many thanks for all your help, it all went smoothly and we hope to do business with you again."
Joanne
Editor Note:
Goole is not far from main BMW import centre at Thorne, Joanne. Glad that helped to speed up delivery a bit, and I'm very happy that you are pleased -
Ling
Customer Letter:
315
/
1523
Ann says... "Dear Ling,
I have never had a personal contract hire car before, so I was a bit nervous! Your website was very informative and the fact that I could talk to you personally put me at ease. The BMW 118d is fantastic, although children think it looks like a donkey! (Wah! BMW will go CRAZZZY! - Ling) I will definitely recommend you and will be a customer again. The dealer was efficient and very prompt and I think he is the top dealer I have ever dealt with."
Ann
Editor Note:
My God!!! What drugs do you feed children? Or is it too much Sunny Delight? I helpfully include visualisation of what children see when they look at your new BMW.
If car is donkey, does that make delivery driver Virgin Mary? No wonder you were impressed with dealer. Try to avoid BMW shitting on driveway, hehehe, -
Ling
Customer Letter:
287
/
1523
David says... "Hi Ling,
You were brilliant to deal with, partly due to your adoption of new technology. You move with "Ling Speed".
The dealer by contrast was clumsy to deal with (WAH!!!! This was BMW dealer, glad I am better than them! - Ling) the paperwork and contracts had wrong name on them, very unprofessional (WAH!!!! I kick BMW dealer ass!! - Ling). Delivery was on time, the driver was informative and professional. The dealership staff left a bit to be desired - please tell BMW to get their act together (WAH!!!! BMW dealer let me down, this first time, if again then I move my business - Ling).
I have no hesitation in recommending you to many of my colleagues"
David
Editor Note:
Well, it is nice to know this info so I can do something about it, maybe BMW dealer getting lazy? Glad I was OK, though. Enjoy BMW 118, David, if you need to use BMW warranty service, then use different dealer! -
Ling
Customer Letter:
255
/
1523
James says... Hello Ling,
Just want to say it's been a pleasure doing business with you, Ling. The service from yourselves and the BMW dealer you use has been fantastic. Delivery was prompt and on time. I have only one gripe though; I cannot find the microwave in the BMW 120d to cook my free lunch.
James
Editor Note:
You are idiot, I am afraid James! On BMWs you need to order SE model to get microwave -
Ling
Customer Letter:
238
/
1523
Colin says... You're a really crazy lady and you are obviously working too hard. However, the garage you use is excellent and they are being very flexible about me changing my delivery dates.
Colin
Editor Note:
Ah, Colin, I made mistake. I forgot you delayed your car delivery until end January. Obviously working too hard, please forgive me. Will re-jiggle all your dates. Hope you like new BMW 1-series when it arrives -
Ling
Customer Letter:
200
/
1523
David says... THE BEST: Premier League Class. At Darlington FC we get car offers 24/7 from all over the country. But not one could beat Ling, with the price or the quality of service... and to be able to speak direct with the boss just made it better. The supplying BMW dealer was equally as good as LINGsCARS.com.
When we get promoted we will be back for Bentleys!
David
Editor Note:
Wow! Now I must be into big time supplying football clubs. Darlington FC will be welcome to rent Bentleys (although I have never sold Bentley - yet!), and maybe David will put me in touch with other footballing David (Beckerham) and Poshy for more Bentley sales -
Ling
Customer Letter:
194
/
1523
Muhammed says... Very easy to deal with and fantastic service - all with a smile! Good website; we will come back for more cars soon! Great service from your BMW dealer. Excellent.
Muhammed
Editor Note:
Muhammed, it is with pleasure I supply another ethnic professional. Your writing up to professional standard, I cannot read it, hope I typed it right. Your choice of BMW 118 is damn good car -
Ling
Customer Letter:
192
/
1523
Bob says... The service I received was excellent, Ling made everything really easy, we would recommend her to others. We received a good all round service and enjoyed talking to her. The dealer was very efficient and the BMW 118 is a good car.
Bob
Editor Note:
Bob, you are fantastic repeat customer, and you are also local to me. It is shame I never need precisely engineered things, or I would give you business. Biggest thing I have that is engineered, is my Zil Nuclear Missile truck -
Ling
Customer Letter:
183
/
1523
Simon says... Although your prices are extremely competitive, the main reason I decided to buy my BMW 118 from you was simply down to your website. It is a refreshing style, straight to the point, what you see is what you get, nothing is hidden whilst at the same time it is quite entertaining to read. The subsequent process was surprisingly easy, so the overall buying experience was top notch. Thank you.
Simon
Editor Note:
So pleased you like the website, Simon, hope you like BMW 118 as much. I put lot of work into both website and making life easy for customer! -
Ling
Customer Letter:
175
/
1523
Michael says... I was very happy with the service I received from Ling. The BMW 120 is great and most importantly it was at the right price. I also found the personal touch of Ling reassuring. Dealer very efficient and professional, I couldn't have asked for more. I would definitely use Ling again, and would recommend others to do so as well!
Michael
Editor Note:
I always say solicitors favourite customers because paperwork perfect, but you particularly nice one, Michael. (My "personal touch" was down a telephone I must add for any weirdos reading this!) Hope BMW increases your golf club status -
Ling
Customer Letter:
172
/
1523
Tim says... I have now had 5 vehicles from Ling including 2 BMWs and she has been nothing but First Class. Great deals and very smooth transactions, and this last dealer like the others was top class. Keep it going and please send me some free lunch.
Tim
Editor Note:
Tim, if you have 5 cars then I should buy you and Michael damn dinner in Newcastle Chinatown (never mind free lunch). You also very local to me, nice to meet some customers now and again, huh? New customers reading these letters should be kind to notice lots of repeat business creeping in. Once I get claw into poor customer, you can never escape Ling, hehehe -
Ling
Customer Letter:
168
/
1523
Stephen says... Ling asked me to be rude/funny/crazy in this letter, but getting a new car is serious stuff - except when you get it through Ling. Ling makes it effortless, easy and very crazy.
Three weeks from start to finish to get a new (excellent) BMW 120, WOW!!! When I want to collect it from the local BMW dealer, he didn't recognise me when he saw me grinning (I'd never been in before) - then he realised that I had obtained it through Ling and he understood!
Brilliant service and now recommending to all my friends, and by the way, Ling's BMW dealer was excellent - as every dealership should be!
Stephen
Editor Note:
Oh, I feel so pleased when customer writes letter like this. Why normal dealers and contract hire brokers have to make you feel like suicide, I not know. All I know is why not enjoy work, enjoy new car experience. One day BMW will recognise my service and thank me, but they too busy with designing new BMW toilet roll for dealers up own arse (like my local one in Newcastle who won't even speak to me, despite my 40 BMW sales in 1 month!!!) -
Ling
Customer Letter:
150
/
1523
Susan says... Re our BMW 120SE Diesel
Excellent service!! A nice lady to deal with - much better than dealing with showroom staff. Excellent delivery!! I have recommended Ling to other people and businesses, and I will use her again.
Susan
Editor Note:
Of course I am much better than showroom staff!! I am Ling! Showroom staff are often donkeys. My husband part-owns car supermarket group and he admits often showroom staff lazy and donkeys. I simply do my best, Susan -
Ling
Customer Letter:
146
/
1523
Charles says... Ling,
I find your service to be absolutely excellent and I will certainly recommend you to others. Dealer; excellent.
Charles
Editor Note:
Solicitors favourite clients, Charles because your paperwork is always perfect. Enjoy BMW 118, thanks for comments about dealer -
Ling
Customer Letter:
142
/
1523
Jack says... Dear Ling,
I still simply cannot believe how I got my BMW 118 so cheaply from your website. Incidentally, your BMW dealer provided excellent service, too. They were unbureaucratic and provided a friendly service.
I have already recommended your service to friends (but do I get commission too?).
p.s. The keyring broke in the post!
Jack
Editor Note:
Jack, I choose dealers very carefully. Glad you are pleased. Maybe some small commission in form of gift, my margins so tight or else you wouldn't get such a cheap BMW! Wah! Keyring is small thing, British Iron Ricebowl Post Office might make profit, but they too heavy handed with my keyrings. I send you new one AND free lunch!- Ling
' -
Ling
Customer Letter:
129
/
1523
Clive says... Ling
Thank you for the efficient and very professional manner in which you dealt with us. It is refreshing to deal with an organisation that does what they say they will do when they say they will do it! Your dealer was excellent.
We are driving the BMW now, when some of your competitors still have not even come back to us (from our first contact with them)!
Clive
Editor Note:
It is very kind of you to tell me I am efficient, Clive. How hard it is to convince people that size of company does not have anything to do with quality of service. Perhaps your letter will help me. Yes, my BMW dealer is the best in the UK, not up own backside like so many BMW dealers -
Ling
Customer Letter:
124
/
1523
Susan says... "Just to say thanks for the efficient service you gave on the lease of the BMW 1-series. We have passed your name on to various other contacts."
Susan
Editor Note:
It's very easy to be efficient with the BMWs, Susan, because my dealer is the most efficient BMW dealer in the world! All thanks to him. -
Ling
I'm loving my new car, the BMW 116. The process to get it was really straightforward and nice to have a refreshingly fun approach to doing business. Prices were amazing, which was the clincher. Good delivery. 
Editor Note:
Kate, thanks so much for your letter. Your company, HHR Consulting has many of the same values as I do. You offer value for money. You don’t ever charge percentage fees, you don’t have high overheads that you expect people to cover, you absorb most expenses into your rates and you never charge more than the amount agreed. Amazing, huh? Enjoy that BMW! Gotta have fun!!!! -
Ling
-
Ling
