Stewart says... Simple and user-friendly process. Both my very recent Audi A5 Cabriolet and the Q7 I had over a year ago from Ling have been great. I will be using Ling again to change the Q7 in 2010. Excellent delivery on both cars.
Stewart
Editor Note:
Hey, Stewart, you have had £60,000 of cars from me! How good is that? :) You are just brilliant to deal with and always enjoyed your chats. I will look forward to sorting out the Q7 replacement. Thanks for great letter! -
Ling
Customer Letter:
1122
/
1523
Ceserian says... I was particularly pleased with your very efficient form filling procedure on the web. Your Lingo system is excellent and is a neat way of recording all correspondence. Ultimately, I hired my car with you because you offered the most competitive price ...by quite a big margin. I'll be back in 2 years for my next car! Average delivery, dealer didn't call me as asked. He left the car with my mum on delivery day!
Ceserian
Editor Note:
Oh dear Ces, a curate egg this one! On an Audi Q7 I expect a better delivery (actually on any car, even a Fiat Panda!). I will kick the dealer. However, you got a great price and you enjoyed the ride. See you soon! Enjoy the Q7! -
Ling
Customer Letter:
979
/
1523
Dave says... An excellent service by Ling. She kept me informed all the way. I had to wait 16 weeks for my Audi Q7 but it was worth it. The only thing wrong was the colour was not what I had ordered. But that would be nothing to do with Ling. When I am due for another car I will not hesitate to use Ling again - many thanks.
Dave
Editor Note:
Yes, the Audi supplier messed up on the colour. I'm glad you did not mind to accept the change. These cars are slow to order because no Audi dealer can afford more than a few on their account, otherwise they run out of credit line :) However, glad you are really pleased with the new Q7. -
Ling
Customer Letter:
777
/
1523
Victoria says... Sorry for taking an age to send this letter - I've been busy enjoying my new Audi Q7!
I just wanted to say how easy you made getting my Q7. Excellent service, a fantastic experience dealing with you - so simple and excellent communication, too! My car was delivered on time in excellent condition. Cheers.
Victoria
Editor Note:
Vicki, well, you are a Director of Specsavers. I am so happy you didn't tell me you should have gone to Specsavers for your new car :). These Audi Q7s are lovely cars, so big and comfy - but fast and sporty 4x4s, too. Enjoy it! I will avoid Vision Express in the future :) -
Ling
Customer Letter:
767
/
1523
Richard says... The Audi Q7 was my first lease, made very easy by Ling. Good prices and great service! Excellent delivery on time by a very helpful driver.
Richard
Editor Note:
Richard, thanks for taking the time to write. You are director of a successful hire company, so I am very pleased you say such kind things about my service. Enjoy the Q7! -
Ling
Customer Letter:
676
/
1523
Nicholas says... I would like to thank Ling for making my first (but not last) lease hire Audi Q7 an easy and painless experience. The car was delivered on time, clean and sparkling. Shame the fuel light was on. The dealer would have got excellent marks, apart from the fuel light being on when delivered. I will be back (for another car).
Nicholas
Editor Note:
Nicholas, well, two things: I am so glad you are pleased. These Q7s are so cheap on contract hire and such great cars, glad you enjoyed the experience, hope you enjoy the car. Fuel; Well, you are not paying for any fuel and the dealers are on the tightest of margins. If you get fuel, that is a bonus. I insist they do not charge for any fuel, so some don't put any in. I also insist they do not charge for delivery. To me, that's fine, sorry if you were expecting some fuel in the car. If you get fuel, you should consider that a bonus. Hope that's an OK explanation. -
Ling
Customer Letter:
613
/
1523
Andrew says... Ling,
I would like to thank you an extraordinary buying experience! Prior to contacting LINGsCARS, I had
emailed 4 other leasing companies with none of them even having the courtesy of replying by email or
phone. Even my local Audi garage never bothered to call me as promised.
Your constant updates and almost immediate responses to emails was incredible.
It is time for a revolution in the UK motor industry. Having previously bought many new cars from
useless BMW and Mercedes dealers, all having limited product knowledge, nonexistent updates and
a 'take it or leave it' attitude, I am never going to buy new car that way again.
From a financial point of view, leasing also stacks up with phenomenal depreciation hitting when you
trade a cash-bought car in - I lost over £10,000 in 7 months on a ML320CDi, the equivalent of almost 18 months of lease payments on my Audi Q7 3.0 TDI Quattro SE from you.
You also get forced (when buying cash) to buy the 'must have' options such as overpriced SatNav (right, £1,500 from Audi!!! - Ling), alloy wheels etc, otherwise you will be unable to even trade it in next time. Your own advice on options is spot on - you never get your money back. With leasing, you can choose what options you want, not what options will make it saleable once you want to trade it in. You can also order a silly colour if you want to and not worry about it when the lease expires!
I suppose the only way the new car dealers can afford all the posh new showrooms is to provide no discount at time of purchase, stupid 'below-book' trade-ins and to employ order takers rather than sales people - oh, and rob you when you need a service, with oil being charged at liquid gold rates. I will be taking the Q7 to an independent Audi dealer for its service as allowed in the lease agreement. All that is left to do it find a way of providing an easy and competitive trade-in service for 'first time leasers' (done!!! - Ling) and you will have it cracked.
Good luck and Best Regards,
Andrew
Editor Note:
Well, what a comprehensive letter! You are a star for writing that, Andrew. You capture so many points that I try to get across but can't write on paper (or web) as well as you. Thanks for taking this time and trouble. I hope you have a great time in your bloody PanzerTankWagon Q7 :) Those are really cool cars, eh? Since your comments about the part-exchange idea, I have taken on a brilliant company who will buy part exchange cars (from my customers)... releasing wads of cash! Thanks, Andrew! Great idea. -
Ling
Customer Letter:
607
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1523
Paul says... I found that Ling has been a very helpful person to deal with, I felt as if I was her most important customer. As a customer service manager myself, I know how good the quality of her service is. Well done with my new Audi Q7!
Paul
Editor Note:
Paul, well, you got your car at last. The waiting time is 16 weeks for these Q7 beasts, so thanks for being so patient. You work for SafeStyle UK, so it's only a shame I cannot match your "BOGOF" Buy One Get One Free window offer :) -
Ling
Customer Letter:
591
/
1523
James says... I have leased many car and dealt with various leasing companies, but none have made the process as easy as Ling. Exceptional service and a great personality. Dealer was excellent too. A real pleasure to work with!!!
James
Editor Note:
James, my God, a really nice letter, thanks. Although it is taking about 16 weeks for these Q7s to come through from the Audi factory, you were very patient and in the end got a very cheap Audi - real heavy metal car, eh? -
Ling
Editor Note:
Hey, Stewart, you have had £60,000 of cars from me! How good is that? :) You are just brilliant to deal with and always enjoyed your chats. I will look forward to sorting out the Q7 replacement. Thanks for great letter! -
Ling
