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Lings' car leasing customer letters
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CUSTOMER LETTERS   1523 LETTERS! More customer letters than any other car sales site IN THE WHOLE WORLD! - Ling Search my letters page!
Customer Letter: 1473 / 1523  Ling makes the whole process painless not to say amusing with her amazing sense of humour!! Excellent delivery of my new Audi A3. Gill 
Editor Note:
Well, you got fast delivery on that A3, so that is amazing, bear in mind many Audis have been delayed. You are a good repeat customer, always a pleasure to chat. Lhanks for coming back :) Have a great time in the A3. -
Ling
Customer Letter: 1461 / 1523 Ling, as always... impressive service for my new Audi A3, with no hassle. Well done. Good delivery. Steven
Editor Note:
Great, nice to get an Audi delivered with no delays! Thanks for the letter, Steve! -
Ling
Customer Letter: 1446 / 1523 Hi Ling. Well it took some time but in fairness that was down to the dealer and not you and we did get a free car for 6 weeks which was good. When the car arrived it was fine and still is. So overall we would do it again. Very slow delivery, complete load of rubbish about why the car was delayed, which went on and on. Not good at all. David
Editor Note:
Not down to the dealer. Agree slow delivery not good, David, but not a complete load of rubbish why it was late. Audi in Germany are rubbish at doing anything in a timely manner this year. Almost every VW or Audi has suffered delays, but yours more than most. But, hey, you got a free car for 6 weeks! It is very hard to argue against that, as it was 100% free, with free mileage. If anyone reads down these letters, the common theme of the very few moans is... Audi delays. This has been due to the post credit-crunch Audi factory delays and diversion of stock to the (higher profit) Euro zone, following Sterling devaluation against the Euro. Audi (and some VW) service in the UK (by Audi/VW, not the dealers) was rubbish in 2009. Most Audi dealers have been pulling out their hair for the same reasons, they have had hundreds of screaming customers (quite rightly screaming).Having said all that, it is a completely unsatisfactory situation and the fact that Audi (frankly) lie about due dates is terrible. Makes everyone look shit, I'm afraid. Annoys customers, like you, David. Not much else to add. I simply cannot affect Audi policy, much as I would like to fly to Germany and scream at them. You could have paid full retail price and the car would not have arrived sooner, I'm afraid. Situation on most Audis is simply - BAD. - Ling
Customer Letter: 1437 / 1523 Service from Ling was always very good. Staff were courteous, the only downside was the delivery slipping, however I can say that Ling did everything possible, where the dealer fell down. The continuous slipping of dates for my A3 made it very difficult to sell my old car etc. Would have expected a hire car. Richard
Editor Note:
Well, it was not the dealer, Ric, it was Audi in Germany. Frankly the UK dealers are blameless in this. There has been such a demand for A3s (and TTs and Golfs), the factories could not cope - and with the strong Euro, UK build slots were diverted to European slots to maximise profits for Audi. This was very annoying and has affected most Audi customers all over the UK (retail customers and my customers alike). You are not the only one to be annoyed, every Audi dealer in the UK has been pulling their hair out. Reason no hire car was possible is that Audi did not give any support to the dealers, hence everyone was out of pocket (due to cashflow). Grrrr. What else can I say, except - bloody Germans! Glad you differentiate between my service, and Audi's service. Thanks :) -
Ling
Customer Letter: 1412 / 1523 This is the first time I have leased a car and it been a very good experience. Very competitive costs and easy to communicate- no pushy sales staff!! I have been impressed with the service and quick response to all questions raised during the process. I have in fact recommended you to a number of people who have asked me how it all went! I woul d not hesitate to lease again and I will be back for another Audi in three years time.Excellent delivery - very happy with the service - they called arranged delivery and were waiting there with the car. Very impressed!! Katherine
Editor Note:
Katie, super letter, thanks! Glad you were happy :) Always happy when customers say it was a good experience, that's what I like. Not really about the cars, more about people I think. I pass your regards to the supplier. -
Ling
Customer Letter: 1411 / 1523 My Audi A3 is the second car I've had from Ling - she is absolutely unbeatable for value. As a bonus her customer service is excellent with a whacky sense of humour thrown in for good measure. Excellent delivery... My new Audi A3 was supplied on time and all explained by the charming chap. Peter
Editor Note:
Another repeat customer! And such a great job - you build tunnels for trains! Very butch occupation, Peter. Like a mole. Maybe that is why you wanted a black car? Hahaha! Anyway, enjoy the bloody A3, great car for a great customer! -
Ling
Customer Letter: 1383 / 1523 We just got our third car (in 3 years), an Audi A3, from Ling, all have been without problems. Even though it's internet-based and we have never met, we feel we are dealing with a person, we know that person is contactable, and we know that person cares about US. Highly recommended, like service used to be. Excellent delivery from Ling and the dealer, they do exactly what it says on the tin!
Dan
Editor Note:
Dan, you are super-excellent repeating customer and also a telecommunications IT specialist. Of course I care about you :) So I am glad you love my systems and service. I am very pleased with your letter. Looking forward to number 4 car! -
Ling
Customer Letter: 1377 / 1523 Ling, fantastic service all round, super communication, humour throughout! You made it a doddle to lease from you and your dedicated, reliable team. Will definitely be returning, the new A3 is fantastic, great value! Thanks again Ling and team! Regards a happy customer. Antony
Editor Note:
...except you have a problem with the AirCon! Car is getting hotter when you switch it on. This will be fixed, pronto, for you. Good job this summer is so bad :) Apart from that (you don't even mention it), you seem very happy! Thanks for comments. "Doddle" is good I guess (even though I have no idea what "doddle" is :). I withhold address as you are in sensitive employment for terrorist targeting. Bloody AlQaida! They are pain in ass! -
Ling
Customer Letter: 1369 / 1523 Hi Ling, thanks for the great service during the whole process. Car arrived two days earlier than planned. Loved the crack during the emails, the best thing was the sweets sent in the post, ta. Excellent services Ling, who needs a Dragon? Good service and good communication from the dealer during delivery, too. John
Editor Note:
Hey, you are easily pleased if the best thing about getting a new Audi A3 are some rancid Chinese sweets! :) I choose the worst ones, especially! Hahahaha. Have a super time in your new A3 Sport. You are quite close to me, in Seaham, maybe see you around? -
Ling
Customer Letter: 1363 / 1523 Disappointed in time taken for my car to arrive from date ordered, then very shocked to receive wrong vehicle from Audi and felt so let down. Once car ordered again and delivered this time was eventually happy. Donna
Editor Note:
Well, what a mistake by Audi! They built you the wrong car, a 5-door, not a 3-door. Let me just explain for anyone reading this... some mistakes do happen, even by Audi. The dealer immediately gave you a nice loan car (you do not mention this) and gave you free insurance until your correct car arrived. So, not a complete disaster as you got a free car for quite a period while the new one was being built. However, I agree should not have happened. The length of time Audi take is simply due to demand and is the same wherever you order a car from. Anyway, Donna, you now have your perfect correct car and I hope it gives you a very good few years of motoring. I think it is fair to say that Audi and the dealer sorted the stupid mistake out well and you actually benefited (even though you had to go through a small emotional trauma at the start). I did kick the dealer and Audi... but in the end I was pleased how they handled it, taking full responsibility. -
Ling
Customer Letter: 1353 / 1523 Yet again I have had fantastic service from Ling. My Audi A3 is absolutely great and it came on time. Delivered by a really helpful man. Everything done really efficiently. Karen
Editor Note:
Karen, well... I am pleased you are so happy for a second time with another car. I'm sure you are happy with the A3, a lovely car! I look forward to calling in for free drink when I am in Darlington (not too far from me). -
Ling
Customer Letter: 1270 / 1523 Ling, everything went great with my new Audi A3. Service was superb, with no complaints. Well done!!! Excellent car delivery. Vivien
Editor Note:
Vivien, great to hear you are a happy bunny at Easter. These A3s are great cars for a cheap price. I'm really pleased you love your new car. -
Ling
Customer Letter: 1260 / 1523 The new Audi A3 is great, I feel good and it's all thanks to you, Ling! From the start I must admit I thought "oh dear, what's all this about", but now I look forward to the sweets and all your sayings. Thanks Ling. Your help is always welcome. Good delivery. Ivor
Editor Note:
Ivor, thanks for that letter. I often think "oh dear, what's all this about", hahahaha! Surely you didn't eat the sweets? That's what has made you feel good. Avoid drug tests for the next 3-months. Enjoy the A3 :) -
Ling
Customer Letter: 1191 / 1523 This is the second time I have used LINGsCARS and once again I can say that the service was second to none. I was kept up to date constantly about date of delivery etc (on the new LINGO system), and the new Audi A3 was on my drive within the time I was given. Thanks Ling. Delivery was excellent. Stephen
Editor Note:
Stephen, well, you are welcome. I like nothing more than repeating customers coming back for more punishment! You noticed a change with my new LINGO system, eh? See you in a couple of years! -
Ling
Customer Letter: 1157 / 1523 Excellent! It makes a refreshing change to receive such a high level of customer service throughout the whole process. The only downside were delivery delays from Audi UK.However, Ling stepped in and arranged a loan car from Audi UK until my new car was finally delivered. I would recommend Ling to anyone interested in leasing - I'll be back in 2 years so hope there are still some great deals! Excellent delivery, too. No problems with the delivery of either the loan car, or my new real lease car. Neil
Editor Note:
Yes, Neil, Audi production was up and down like a prostitute knickers. So... I got sick of them telling me that your car was delayed and got you the A3 hire car. I cannot do this every time, but sometimes, enough is enough! This is no way to run a car manufacturing company, Audi! Anyway, you are an Engineering Manager, Neil, so I am always pleased to get nice comments from a professional... even from Liverpool. -
Ling
Customer Letter: 1145 / 1523 Excellent service, you get exactly what it says in the tin. Good cars at great prices. Keep watching the deals and you can find what you want! Excellent delivery, my new Audi A3 was delivered by a 73 year old gent in clean condition. Leslie
Editor Note:
Yep, great advice, keep watching the deals! Cars come and go, and sooner or later a bargain appears with just the kind of car you are looking for. Delivered by "boy racer", hahahaha. Audi deliveries are usually super, so no surprise there... unlike some. Glad you are happy. On my tin, Les, it says "Made in China" :) -
Ling
Customer Letter: 1143 / 1523 Excellent service provided by Ling. A great deal, backed by regular communications. Recommended, so would certainly use again. Proud as punch in my new Audi A3. Car arrived earlier than the agreed time, but they forgot to bring my driving licence back. Michael
Editor Note:
Michael, yes, new security meant that at the time, the Audi supplier needed to physically see your driving licence. They posted it back Special instead of doing what I wanted, bringing it back with the car. Thanks for pointing this out. However, overall you seem 100% happy, which is my aim. Go drive your new A3. -
Ling
Customer Letter: 1127 / 1523 Ling, running a small company is hard. So is setting service. Your service is FAB and you go the extra mile. Many businesses should follow. We know we go the extra mile. A3 is also FAB, the wife loves it. Excellent delivery by great guys! Ian
Editor Note:
Ian, hahaha. Well, it is harder for you, you are in Barnsley! :) Glad your wife likes the car, it is a lovely thing, that A3. Thanks so much for comments. -
Ling
Customer Letter: 1049 / 1523 Really pleased with the car, Ling. Excellent service and hand over from the nice Audi man. I guaranteed him a lift back to the station! Thanks for the Chinese 'Polo Mints'. They taste exactly the same as the real thing. But they'll never catch on without a hole in the middle. Anthony
Editor Note:
Well, contrast this normal service to the problems during the hailstorm event for Simon Pollard, below. This is normal service resuming :) So pleased you are happy, Anthony. Your car went through very smoothly. Thank God, no acts of God to interfere. The Audi dealer really is great, when Audi and God allow them to do their job. -
Ling
Customer Letter: 1048 / 1523 Ling, I would gauge my reaction to your service as mixed. You make the process appear easy and straightforward. And in theory it should be. From a personal point of view, you need to listen to questions. Your eagerness to respond often means that you miss the point, ie. regarding delivery date. I would also like you to pursue compensation from Audi. Their offer of £25 is unacceptable and I return it with a view to you pursuing this matter for me. My car was delivered 4 days late. There was no paperwork or demonstration of vehicle. A lack of service, care and attention. Their compensation of £25 is unacceptable from a prestige dealer. My car hire for 4 days was approximately £130. Simon
Editor Note:
Well, well. This one was the curate's egg. I will first say that at the time of delivery the Audi dealer and network was in a state of shock at 30,000 VWs and Audis in Germany being damaged by a freak hailstorm. Which meant they were completely overwhelmed and could not sort things out as cars were being delivered to them erratically. I was in the situation where no one knew anything, so I could not get you the answers. It was really a freak thing. However... I immediately sorted out your compensation (myself), covering all your expenses. You subsequently wrote: "Agreed. Thank you. Unsatisfactory service should be challenged and if people will not deal with you it is because they do not have confidence in their ability to meet your standards. Too many companies today want to take the money without caring for the consumer. Thanks again." This dealer is very good normally, but they claim most of this was totally outside their control. They arranged hire cars for everyone with delays, but your car was not hailed on, just affected by the confusion, so they did not know it would be delayed 4 days.
-
Ling
Customer Letter: 1043 / 1523 Ling, thanks for a great service. Your team do a great job – even when you are away in “Gay Paris”. Management Today may be right about your alternative approach to website navigation but at the end of the day you provide the right provide the right product at the right price and most importantly – you keep in touch with your customers! Thanks. My Audi A3 was delivered on schedule in great condition. Leslie
Editor Note:
Les, you are not too far from me but I've withheld your address due to security. The Audi supplier is really good and always helps me with extra good service. Yes, I have a really god team these days who can be relied on to provide the best service - Paris was bloody expensive, by the way! Of course I keep in touch, but I am not exceptional; it's every other leasing company being a bit hopeless that makes me look good. -
Ling
Customer Letter: 1038 / 1523 Super service, efficient and to the point. Best of all no salespeople to deal with! Thanks for a hassle free route to getting a new sexy motor!! Recommended to friends and fancily already. I'll be back. Excellent delivery of my new A3, all as promised. Jayne
Editor Note:
Sexy, sexy car :) Yes, all true. No one trying to legging you into a more expensive car. Glad you are so happy. It was lovely to deal with you. However, I am worried, as you are a) near Hull, b) there has been lots of rain this week. Take care! -
Ling
Customer Letter: 1022 / 1523 I am 100% satisfied with the service I have received from Lingscars.com. From sourcing the right car at the right price, through all paperwork to the actual delivery, everything has been perfect.The attention to detail and personal touch has meant that I will recommend Ling to everyone I know. If the main dealerships were as good as they should be I would never have found Ling but thank goodness I did! Many many thanks. Excellent delivery, friendly professional service, very helpful. Maxine
Editor Note:
Wow! I am on a letter roll today! Thanks so much for this fantastic letter, Maxine. You are a star. I hope you love your new Audi A3 as much as you love my service. Again, you have a very high quality job, you are a Director/Business Development Manager, so your words just doubled in value to me, thanks! Go drive! -
Ling
Customer Letter: 1016 / 1523 Really refreshing and amusing way to buy a car. Contract hire is the cheapest way to stay in a new car every two years and Lingscars is the cheapest company that offers the service, but also does it in a way that is cheerful. Well done Ling.I was really impressed with the lengths the dealer went to during delivery of my new Audi A3. Thanks XXX Victoria
Editor Note:
Yo! Victoria. Thanks so much for this order, it's great that you are happy. So much so that you have ordered another Audi, an A6 this next time. Great to do business with you, glad you thought it was fun :) -
Ling
Customer Letter: 1014 / 1523 Ling, the Audi A3 arrived on time. Once again, excellent service. Sure to use Lingscars again. Marcus
Editor Note:
Once again a short letter from one of my best customers. Your letters get shorter and shorter, Marcus. As you are a Solicitor, it is a nice surprise that you do not charge me £100 for each letter :) -
Ling
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