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 I am Ling - Do you realise who you are dealing with? This me with my Chinese Nuclear Rocket Truck, by the A1(M) at Darlington... Thanks to everyone who writes me a letter/email/fax. Please send more. I'm proud to say that 99% are complimentary (1% from idiots) and that this webpage (if you print it out) is now more than 100 metres long! That 300+ feet in stupid English measure (as long as 10 London buses, or a football pitch - in Discovery channel measure) - or more than 313 sheets of A4 paper! Maybe I should apologise for loading time. Sorry. Cheapskates, you should get super-fast broadband, eh?  Some people think why I publish names and addresses? This is so if you want to find the phone numbers 118118, you can contact customers and make sure I don't lie. Others say I make up letters! Outrageous rubbish! Will competitors steal customers? Customers belong to no-one, they are normal (?) UK people/businesses. I am hoping they tell other firms to go away, but it is free world. (I remove addresses if customer asks). Franchised dealers/suppliers wanting to supply cars, please find letter template . It teach good attitude and Karma and have 10 tips to supply cheaper cars, maybe helps you do business with me? - Ling   Editor Note: Editor (Ling) reserves right to comment on customer letters.998 CUSTOMER LETTERS! This maybe longest page on WHOLE internet! Letters shown in order received, latest is first. I have more customer letters than any other car sales-related site IN WHOLE WORLD! - Ling If you like to read these letters, you probably like:   Customer Letter: 998 / 998  Just for a change, I thought I would show you some of the comments I regularly receive from competitors. It kind of shows what they think of me. Glad 1000 of my customers who bother to write in, seem to disagree with them - LingDerek Glass, ACPL Online: - "If you had a black cat you could have the tag “The Black Cat and his oriental twat!”" Marcus Nicholls - Sales manager AUF.co.uk: - "Great character name….. LING STING - A Chinese Arsehole!" Martyn Lambert Associate partner - Neva Consultants: - "She makes our industry into a joke." "Maybe someone could press that button on the rocket launcher while she's sitting on the missile!!" Ian Sturgeon - Knights of Newcastle (Kia/Proton Franchise): - "Fok you too, slanty." (sic) Derek Glass, ACPL Online: - "Yeh Ming go funk urself and eat some noodles!" Competitors Always Moaning All Over The UK NE11 Editor Note: Well, glad to know there are professionals in this car leasing industry. I bet they sit and "tut" all the way through Top Gear, too... - LingCustomer Letter: 997 / 998  Communication excellent, a pleasure doing business. Delivery driver was very eager to get away. Your Chinese sweets have improved :)Marc Couzens 16 Richmond Road Hillmorton Rugby CV21 3AB Editor Note: Marc, that is a disaster! I do my best to supply the worst sweets in the UK! And you say they have improved! I am so disappointed. But I am glad you thought it was a pleasure doing business. I will kick the dealer. Enjoy the Verso! - LingCustomer Letter: 996 / 998  We have taken delivery of new Caddy Maxi-Van. The process was easy and nothing was to much trouble.
This company (LINGsCARS) is excellent with a great customer service and I will be returning in 3 years for a new vehicle.David Passmore Protec-Fire 29 Summer Lane Brixham TQ5 0DL Editor Note: David, you are specialist in the supply and service of all types of marine vessels with portable fire-fighting equipment and also carbon dioxide fixed installation for the larger marine vessels. So, glad you thought my service was red-hot, hahaha! See you in 3-years. I give you hyperlink. - LingCustomer Letter: 995 / 998  Ling, Honda Accord is great, but delivery people not so great. It arrived with 244 miles on the clock, having been driven from XXX, and I now have to deal with a speeding ticket issued to the delivery driver 4 hours before I got the car, but for which Honda UK have put me down as the driver!!Ian Walton 2 Watling Road Bishop Auckland DL14 6RP Editor Note: Ian, to be fair that was an automated process, they did not deliberately give the ticket to you. But, I am checking it is all sorted, as of course that was totally outrageous. It is so easy to get these tickets these days. The mileage will be adjusted on the contract, that is acceptable as a delivery mileage and you won't be charged for those miles. Apart from all that (phew) which drives me mad as well because it is so unnecessary - you are very happy with the car, which is great. I have kicked the delivery people. - LingCustomer Letter: 994 / 998  I have to say that the service provided by Ling was second to none. We were kept informed of the progress on our Nissan Qashqai. And now it has arrived, what a beautiful car to drive and the colour is fantastic. Excellent delivery, very good service.
Stuart Redshaw 1 Enterprise Grove Pelsall Walsall WS3 4PY Editor Note: Stuart, I keep telling people to try these Qashqais, they are always really well reviewed cars. And they are built near me by the Mackams. Hope you have a great time in it. Thanks for the kind words about my service. - LingCustomer Letter: 993 / 998  Excellent service and communication supplying our two new Toyota Priuses. Provided with good honest advice - will certainly continue to use Ling Cars in the future. Good delivery, on time.Alan Sadler Fabstore Ltd Unit 11, Tamebridge Industrial Estate Perry Barr Birmingham B42 2TX Editor Note: Alan, wow, now you are saving TWO planets :) I give you a hyperlink for lovely letter. thanks for being such a nice customer. You are repeating customer, so I am so happy to see you back. See you in 3-years. - LingCustomer Letter: 992 / 998  Thank you very much for all your time and effort, your service is good and I wish you every success in the foreseeable future. It took some time to sort things out but I dont think that's your fault. I think you done the best to your ability- thanks. Toyota were a bit slow, and had loads of documents - annoying.Ben Burman 37 Hockham Street South Lynn King's Lynn PE30 5LZ Editor Note: Ben, well, yes. This pick up was slow to arrange because the finance company were very "proper" and took ages, also there was no Hi Lux stock in the UK. Sorry about all the delivery paperwork, most suppliers short-cut it, but this one did everything by the book. At least you have your new pick up at a cheap price and you were happy with me :) - LingCustomer Letter: 991 / 998 Hi Ling I am delighted with my new Honda. It's a really nice car. The service I received from you was fantastic and the speed of my first contact to the delivery of the car was so quick. Much quicker than I thought it would be. Can't wait to order my next car from you. Its the only way to get a new car!! Excellent delivery - on time and the car was clean.Phil Manning 14 Coniston Close Higham Ferrers NN10 8NL Editor Note: Phil, hahaha, you have little faith :) Of course I try to do it quick. If a car is available I will work double fast to make sure you have it. I'm so happy you are pleased. I am looking forward to your next car in 3-years, too :) - LingCustomer Letter: 990 / 998  The Megane CC arrived just in time to take the kids to the Safari Park. So thanks for getting it here on time. I would like to compliment you on how quick response to any queries I had. I did have quite a few queries, this Megane CC being my first time at leasing. Thanks again for making it such a easy process. I look forward to doing business with you again in 2 years time. The dealer phned to say the car would arrive at 10.30am. It arrived exactly on time.Richard Rawsthorne 33 Chapel Road Flitwick Bedford MK45 1EB Editor Note: Wow, you should take care with kids in a safari park with a convertible car. If naughty kid presses button - BANG - the lions are in the car in 5 seconds. However, I always like safari parks as there are many delicious animals there and I build up an appetite. Glad the dealer did so well, hope you enjoy the Megane CC! - LingCustomer Letter: 989 / 998  Very easy process from beginning to delivery of car, Ling does all the hard work. I just read the forms and signed them. Delivery was spot on, no fuss or bother.However... I haven't had confirmation from the finance company on what day my payments are taken from my account. The car was first registered 24/12/07, I took delivery 19/05/2008, on a 3-year contract - so there is a warranty shortfall. I'd recommend Lings Cars / her process to anybody thinking about getting a new car. Paul Massheder 21 Delverne Grove Bradford BD2 3HH Editor Note: Paul, well, the finance company should take payment 1 month after delivery, but that can usually be adjusted by you by a few days either way to fit in with pay-day, etc. I did make clear on my car detail page that these were pre-reg cars, so yes, you have a warranty shortfall on a 3-year contract. However, this is a Honda, and they have the lowest warranty claims in the industry. Thanks for the recommendation, you were a really nice customer to deal with, in enclave People's Republic of Bradford. - LingCustomer Letter: 988 / 998 Hi Ling,Great service, 4 weeks from start to finish. My new Nissan Qashqai turned up on time via a professional car delivery person. Was a little worried as it seemed to EASY. Will use again - car is great! Excellent. Wade Brealey 1 Woodward Way Swadlincote DE11 8EP Editor Note: Wade, that's great. Nice cars, everyone loves a Qashqai. Glad the delivery was good, that's the part I am always out of control on as it relies on dealer, and they can be like curate's 1000-year old egg. Go and polish your new car and smile! It IS easy. Stelios, take note, you should offer to buy my business. - LingCustomer Letter: 987 / 998  Ling saved me from Roger! Roger who worked for a bigger lease company and tried bullshitting me about metallic paint having no effect on resale. My experience with Ling has been excellent, funny, crappy sweets and professional customer service when it counts. Car arrived earlier than expected and I won't hesitate to come back in two years. ThanksMartin Royall 4 Alvaston Road Leicester LE3 2EA Editor Note: Roger the Dodger at XXXXX, eh? Well, I refuse to lie to customers just to move cars that I want - I like to give the customer what THEY want. So pleased you are saved, Martin, and so pleased you now have metallic paint CHEAPER than flat paint on this car. Why these bigger lease companies think they should pull these stunts and lie, I don't know? Anyway, now you have a great Renault Grand Scenic to pose around in. Enjoy it. Sorry about the sweets, Roger certainly doesn't supply THOSE! Hahahaha! - LingCustomer Letter: 986 / 998 /small.gif "Car") Hi Ling, many thanks for supplying our new Audi A3, never have I experienced an easier and more cost effective way to get a new car. A BIG THANK YOU! Excellent communication from supplying dealer, too.John McNally Mossend Whitecross Pitcaple Inverurie AB51 5HU Editor Note: John, you are so far north, you make me feel dizzy! This dealer is great, I must say. Glad you thought it was all so easy, that's what I try to do. Go and drive up those mountains! - LingCustomer Letter: 985 / 998  Hi ling, I thought you offered a a very competitive rate for the lease of our XC90. You were honest, efficient and best of all quick, whenever I needed a response. I have already recommended you to a number of friends.I really appreciated you responding personally to e-mail and phone calls and you always knew what you were talking about. Thanks. My Volvo XC90 was delivered on time by pleasant staff. Excellent. Ian Brooker 7 Mercers Avenue Bishop's Stortford CM23 4AG Editor Note: Hehehe, another XC90 bites the dust. ...I can do these cheaper than Volvo themselves, it seems, and they are very popular cars. The best value of all the big 4x4s. Thanks for letter, thanks for recommendations, Ian! - LingCustomer Letter: 984 / 998  Ling -Very good service, will shop with you again. Excellent delivery service. Mick O'Reilly 8 Bissel Close Hall Green Birmingham B28 0XX Editor Note: Wow, these VW Eos are not very well-known cars, and not the cheapest, but they are very popular. A lovely convertible car :) I hope you get lots of sun in Birmingham, Mick. Thanks for short letter! - LingCustomer Letter: 983 / 998  Fast, efficient service. Would definitely recommend you to other people. Crazy website! Excellent chat service - knowledgeable staff. All excellent, including delivery!Lynette Broom address withheld Ludlow SY8 *** Editor Note: Lynette, well, get the top down! Have a great time in your new Mini Cooper Convertible. Thanks so much for kind words, you were lovely to deal with :) - LingCustomer Letter: 982 / 998 Ling says it how it is, not how she thinks you want it to be. My wife summed it up by saying "You would think we were her only customers" - 100% in every respect. Thank you Ling. Good delivery of my new Audi A3. John Siggs 91 Mallon Dene Rustington Littlehampton BN16 2JW Editor Note: John, well you can tell your wife she is a lucky onion, you were lovely to deal with :) And the Audi was a great deal. So happy that you are pleased, it makes everything so worthwhile. - LingCustomer Letter: 981 / 998  Ling you are the best!! Your emails always cheer me up on dull days in the office. Maybe you should set up a new company called Lings Comedy Script Writing! Faultless service, a Skoda Octavia so cheap I had to check several times it was correct. Super quick delivery, the car is a joy to drive. I will be back in 3 years for my next one. Car was delivered on the day quoted, in perfect condition. Excellent.Paul Tither 471 Skellingthorpe Road Lincoln LN6 0QW Editor Note: Hahahaha, well, the good news is I am to be a new character in Viz magazine, so they will write the scripts from now on. Yes, these Octavias were bloody cheap, many people grabbed one. Hope you have a lovely time in it. - LingCustomer Letter: 980 / 998 Efficient, straight talking, fantastic prices - Ling has exceeded my expectations. I have already recommended you to friends and colleagues: "Don't waste your time and money buying from a dealer". The delivery from the Renault dealer went without a glitch.Luigi Palazzolo 8 Foxdown Close Canterbury CT2 7RR Editor Note: I am glad you did not have a glitch, Luigi, even though I am not sure what a glitch is. Did you want to order one? Next time I will include free glitch with your car :) Enjoy Grand Scenic! - LingCustomer Letter: 979 / 998  An excellent service by Ling. She kept me informed all the way. I had to wait 16 weeks for my Audi Q7 but it was worth it. The only thing wrong was the colour was not what I had ordered. But that would be nothing to do with Ling. When I am due for another car I will not hesitate to use Ling again - many thanks.Dave Boyes Dave Boyes Transport 3 Cottage Holdings East End Road Presto Hull Hu12 8SJ Editor Note: Yes, the Audi supplier messed up on the colour. I'm glad you did not mind to accept the change. These cars are slow to order because no Audi dealer can afford more than a few on their account, otherwise they run out of credit line :) However, glad you are really pleased with the new Q7. - LingCustomer Letter: 978 / 998  Dear Ling- Thanks for all your help getting our Nissan Note delivered. Your site is great and your responses were answered in good time and with humour, even when I kept pestering you. I would certainly recommend you and if you manage to keep the prices competitive - "I'll be back"Simon Fowler 27 Gaynesford Basildon SS16 5SQ Editor Note: Simon, you are a star, thanks. Hope you have a greatr time in the Note and thanks for all the kind comments about my site and service :) - LingCustomer Letter: 977 / 998  All questions dealt with quickly. Astra turned up better than expected much easier to deal with leasing than buying. If I am to lease another it will be without doubt through Ling. The dealer messed me about with delivery dates - not happy with that.Neil Carman 36 Leigh Avenue Maidstone ME15 9UY Editor Note: Neil, well, I am yet to find a Vauxhall dealer who DOESN'T mess about. It is the most challenging thing, they all seem very unconcerned with customers. However... you got a very cheap deal on an Astra 1.7 Diesel and you should be OK with that. Really sorry for the poor Vauxhall dealers. Glad to hear that you will be back, next time I will try shooting the dealer in Chinese Government fashion, it may help. - LingCustomer Letter: 976 / 998  I was very impressed with your quick and helpful responses to my queries before during and after choosing my VW Golf. I would highly recommend Ling to anyone. Good delivery.
Scott Allison Access Business Communications Ltd 9 Dava Street Glasgow G51 2JA Editor Note: Scott, thanks for letter. This Golf is a great high quality car. Hope you have a great time in Scotland driving around and running your telecoms business. Talk soon :) - LingCustomer Letter: 975 / 998  Hi Ling I just want to say your service was fantastic. Very easy very quick to deal with and the C4 Grand Picasso is great. I love the fact we dealt with a small independent company and the service was second to none. Thanks very much - I have also recommended you to all my friends - Cheers!Peter Temme Worldwide Digital Ltd Liverpool Film Studios Warehouse 5 105 Boundary Street Liverpool L5 9YJ Editor Note: Well, as a director of a film company, i am glad to accept the invitation to be Bond, Ling Bond in 2009 :) The C4 Grand Picasso was a steal, which means it appealed to you as a potential scouser :) Hahahaha. Hope you have a great time using it in stunts and have more luck than they did with the last Aston Martin which was shaken AND stirred. - LingCustomer Letter: 974 / 998  LINGsCARS was recommended to me by a friend who had already hired many cars from Ling and was very happy. I must admit that I am NOT an easy customer to please, although I am fair - I want to receive good service, be treated like an adult and receive a fair price... not much to ask.I am pleased to say that Ling exceeded these requirements on all counts, and provided a wonderful and most responsive service. A very professional and diligent service, yet personalised and undertaken with a touch of humourous class. The delivery (of my Captiva) was on time, but the dealer gave inaccurate info on the first telephone enquiry. Excellent job Ling - I would come back. I will work on a new poem for you for 2009 :) Umit Fettin Deloitte and Touche LLP Hill House 1 Little New Street London EC4A 3TR Editor Note: Umit, that is a great letter from a very professional customer. I appreciate comments like this from people like you who do important jobs for big, multinationals. It gives me a good way of judging my service. Enjoy the Captiva! I look forward to the beautiful poem. - LingCustomer Letter: 973 / 998  L ovely to deal with I nspirational N o hassle G reat S ervice second to none C ost effective A ttention to detail R apid response S imple Brilliant! On time delivery, and service with a smile! Steve Walton 36 Hawth Crescent Seaford BN25 2RR Editor Note: hahahaha, that's great, Steve. These Grand Puntos have been ever so popolar at these cheap prices. Glad you are happy. Thanks for nice letter layout :) - LingCustomer Letter: 972 / 998 From the start to the finish Ling was superb. It was my first time leasing and Ling took me through the whole process. I couldn't be happier with the car and I have recommended Ling to friends, family and colleagues. Excellent delivery, delivered a day early. Fantastic!Andrew Wall 16 Upshire Gardens The Warren Bracknell RG12 9YZ Editor Note: A day early is good, that is pretty on-time, I think. These Germans are usually punctual :) Glad you are happy with the Audi A3 and hope to see you again in 2-years, Andrew! - LingCustomer Letter: 971 / 998 The car is superb and the service you have provided is superb also. It has been plain sailing from the start and quite fast. The car was delivered on time by a nice chap from Birmingham. I particularly liked the level of communication information you provided via e-mails/letters and would recommend you to everyone I know. Many thanks. Excellent delivery.Steve Banks 18 Lavington Ave Cheadle SK8 2HH Editor Note: Steve, that's great. Congratulations on the new baby for you and Liz. You had better get fitting the child seats :) Thanks for being a lovely customer. - LingCustomer Letter: 970 / 998  As a novice to car rental, Ling's website and e-mails provided everything I needed to feel confident about dealing on the web. Plain English (CHINGLISH, please - Ling, hehe) and simple instructions made the whole process stress free.Prompt answers to questions, with no flannel or crap. A huge step forwards with regard to the motor trade. I will definitely return to Ling when the banger dies, for another car - and some more Chinese sweets! Good delivery, but the Megane Sport Tourer could have done with a wash and a polish. Nicholas Childs 9 Cartmel Drive Liverpool L12 0HW Editor Note: I have passed your comments on delivery to the supplier, Nicholas. They plead bad weather. I look forward to your banger dying :). Thanks so much for the motor-trade comments, I get a lot of criticism because I tell "too much" of the truth, but... I like to treat customers like adults. Great news that my website did a lot to make you feel comfortable. - LingCustomer Letter: 969 / 998 Due to payment problems between the finance company and the dealership, the car took longer to arrive than anticipated. However, I was given a comparable loan car for the additional weeks.Ling's communication was excellent throughout, both email and by phone. It was worth the wait as the car is fantastic. I am disappointed that the dealer's actions affected the end customer (me), but understand their predicament. David Riddell 36 Whitney Drive Stevenage SG1 4BJ Editor Note: Yes... I was disappointed too, but I insisted you get a good hire car. The finance company was entirely to blame in this instance and it was sorted out eventually. These things happen, it is a shame the finance companies cannot improve slightly. But... you have your Volvo XC90, you have used lots of (free) miles on a hire car and now you are happy. Thanks so much for the very fair letter, David. - LingCustomer Letter: 968 / 998  You made it so easy and it all happened so quickly. Definitely use you again when my lease comes to an end. Everyone at work is so jealous (of my new A3), I'm passing on your website to everyone. Excellent delivery, bang on time at 7am! By a very nice man.Selina Brierley Blenheim Close Scorton Richmond DL10 6TE Editor Note: Wow!! That's an early delivery Selina. I hope you were out of your pajamas! These A3s are such good value, at the time I type this, they are my No1 best-selling car. Enjoy blasting around North Yorkshire in it. - LingCustomer Letter: 967 / 998  Cleveland Technology Group have used Ling to source cars for us several times, and her service has been reliable and fuss-free. Once you take her (albiet very attention-grabbing) marketing out of the equation, you are left with a perfectly good contract hire company which often proves to be very competitive.Andrew Gleghorn Cleveland Circuits Ltd Skelton Industrial Estate Skelton TS12 2LQ Editor Note: Yes, Andrew, you have had a Peugeot 807 and a Renault Scenic and now a Lexus IS. I'm so glad you think I give you a good service :). I can only say your company is great to deal with and look forward to your next email for a car.
- LingCustomer Letter: 966 / 998  Ling - Glad to hear that your family are OK - such a tragedy (ref the earthquake in Sichuan - Ling).Dealing with you has been a real pleasure! Each time I look at your website I find something new to make me smile - and the same goes for your envelopes (even something to brighten up the postman's day). You are living proof that it IS possible to be professional and thorough and have fun at the same time. Good delivery of my Chrysler Voyager, very prompt and polite service. Stephen Binder Grubbins Lane Speen HP27 0SH Editor Note: Thanks so much for your concern for my family. My poor mum had to hide in the loo at the flat "exploded" around her, she said. Great to hear you enjoyed my service, we had fun, eh??? Have some fun in your Voyager, now :) - LingCustomer Letter: 965 / 998 Ling is awesome!Despite buying a Japanese car from a Chinese lady, Ling was efficient, professional, well priced and great fun to deal with. I wouldn't think of going anywhere else in the future. Russell Gostelow 4A School Lane Kings Ripton Huntingdon PE28 2NL Editor Note: Russ, that's good, because I would shout at you if you did go somewhere else :) The Japanese thing, hmmm, yes, all Chinese people have this brainwashed into them at school - about the Japanese. As a nation, China will never forget the brutal Japanese. Who can trust them after what they did (and still will not apologise for)? Many people are still alive who suffered at the hands of the same companies and businesses who now own and make these cars. It is a legacy that should not be forgotten. Many Brits feel the same way, they suffered too. I agree, car is car, politics is politics, history is history, but... never forget what these people as a nation were capable of and they refuse to admit it, still! We should all not be afraid to discuss this stuff. Thanks for letter. - LingCustomer Letter: 964 / 998 Hi LingI am a big believer in good service, and that is what I feel I have received from yourself. The Chevvy Captiva is our first brand-new car and still has that "new" smell. We will be in touch in 18 months! Good delivery, not a lot of involvement needed, straight from the docks. Linda Platt PJ Research 27 Amberley Way Sutton Coldfield B74 3RN Editor Note: Great to hear you got a fresh car, Linda! I'm so glad you thought I gave good service, that makes me VERY happy. Keep sniffing the car, it is like a drug. Speak soon! - LingCustomer Letter: 963 / 998 Ling, my new Lexus IS is FAB! The same can be said for your company, always helpful even when I was impatient and when I always emailed you to find out information!!! When it's time to renew my Lexus I WILL be contacting Ling!!! Excellent delivery.Simon Duckett CentriFlow 153 Elliot Street Tyldesley Manchester M29 8FL Editor Note: Simon, hahahhaa, you were like a kid waiting for a new toy! :) Thanks for being so super, eveyone loves these new Lexuses. Thanks for calling me FAB, Virgil. Speak in 3-years. I give your business, which is "the only commissioning company required for all your air and water balancing, planned preventative maintenance and independent validation checks", a hyperlink as reward. Whatever it is that you do, it sounds good :) - LingCustomer Letter: 962 / 998  Ling, all's fine with our new Nevara, apart from the time we had to wait. It was good to deal with you, you made it very simple for us to understand all the red tape. Speak to you in 3-years. Good delivery, person drove it from XXXX, but that meant 500 miles on the clock.Brenda Mackenzie Pampered Pets 8 Harbour Street Nairn IV12 4NU Editor Note: Brenda, don't worry, that 500 miles will be subtracted from the mileage, you won't be penalised. The lead time on these pick-ups was long, the demand high. It's a shame I cannot shout at the Nissan factory! :) Thanks for letter, enjoy pampering the Nevara! - LingCustomer Letter: 961 / 998 Excellent service, fast, efficient and does what it says on the tin! A very satisfied customer. Excellent delivery.Sam Williamson 45 Beverley Way Macclesfield SK10 2WP Editor Note: Sam, everyone is pleased with these Qashqais. It says "Made in China" on my tin, heheheh. Thanks for letter! - LingCustomer Letter: 960 / 998  Hi Ling,Just wanted to drop you a quick note to say thanks very much for the fantastic deal you got me on our new Freelander. Service was second to none, with the car turning up very quickly, thanks to you grabbing us a cancelled order - once again, thanks very much. Excellent delivery, on time, clean and friendly - Great! Jim Massey 2 Dunorlan Farm Cottage Halls Hole Road Tunbridge Wells TN2 4RE Editor Note: Jim, sometimes I can grab these cancelled orders from dealers, but they aren't always available. You were flexible on colour, which helped a lot. Hope you enjoy the Freelander and that Gordon Brown doesn't increase the taxes too much on 4x4's so you can have a great time in it. - LingCustomer Letter: 959 / 998 Hi LingI have taken delivery of the Renault Grand Scenic. Excellent car, delivered on time by Renault XXXXX. You are excellent, you sorted the minor problem we had with the factory order. Every time I had a question during the order process you immediately emailed me back. You are very professional. See you soon. Nigel Allsop 2 Bolton Crescent Bradford BD2 2AE Editor Note: Nigel, yes, the Renault factory system made a mistake, but it was sorted out immediately. Thanks for kind letter, I hope you enjoy the MPV! - LingCustomer Letter: 958 / 998  Car arrived on time this morning and is excellent - had a minor panic after they had left when I couldn't find the jack but realised after reading the instruction manual that it is with the spare wheel under the car!You were right about insurers, spent an hour on the phone trying to explain the concept of personal contract hire to a call-centre drone in India. They couldn't understand how I could insure a car when I wasn't the owner or the registered keeper - at one point he was convinced that because Citroen Contracts are the registered keeper they would take it back to their registered address every day! In the end I gave up and rang my girlfriends insurer, a small local one-man broker - who understood instantly and quoted me less than the insurance I've got with Norwich Union on my 15yr old Jeep! Thank-you for an excellent service, I never thought the process of getting a new car could be so easy - and I still don't know how you managed to quote less than not only all the major leasing companies, but cheaper than going direct to Citroen too - the only case I've ever come across of REDUCING cost by adding in a middle-man (woman!). Must be an ancient Chinese magic trick.... I hope all the Dragons are kicking themselves for not investing in you when they had the chance! Anyway, thank-you once again, you can be sure I'll be doing my best to recommend you to all my colleagues at work - and I'll definitely be in contact in about 2 1/2 years to start looking for my next car - as will my girlfriend when hers expires at the same time. David Calvert 29 The Green Seacroft Leeds LS14 6JL Editor Note: David, what a lovely comment, thanks. I have really enjoyed to deal with you. This supplier is very good these days, after a shaky start, I have trained them. I reduce the prices by ripping out all the showroom costs, the dealer has to pay a salesman for (small) volume. Plus I am harsh with the suppliers, trading volume for no doc fees, free delivery, ripping out the margin etc. And, I work on thin margins. Motor trade is terrible for adding costs to thin air. Bollocks to all that, you just want a car, not a load of fancy showrooms and men in suits, eh? - LingCustomer Letter: 957 / 998  Ling, what can I say? The Ford Focus is great - in fact its latest 08 model and I expected '07 version; great.Like last time (when I had a Citroen C4) I was a bit anxious about the wait (after payment) but well pleased now my new car is here (I had bit of trouble if you remember with Citroen waiting car back before I had it 3 years!!). Ling -anyway- YOU deliver a great service! You always reply promptly and try to put my mind at rest - all the best for now. Glad your family are OK in Chinese earthquake! Stewart Maxwell Arnisdale Hudswell Richmond DL11 6BN Editor Note: A couple of things here: Citroen made a mistake, that was sorted, after a few emails :). I can only deliver the cars that are physical - a Galaxy customer got upset because Ford REDUCED the spec on his Zetec Galaxy... but I cannot alter factory builds. I will always try to push for latest cars :) ... and yes, my family were in the centre of the earthquake, but luckily all is well with them. They slept in a park for a week (and my dad is late 70's!). My mum said the whole house shook and the furniture all fell about and off the walls. She hid in the loo! Thanks for asking. - LingCustomer Letter: 956 / 998  Very good if somewhat unconventional communication - car great, Mercedes A-Class exactly as ordered. Good delivery too. Still have your website on my favorite list just to keep up to date with your next crazy idea!Robert Emerson 31 Buckland Road Buckland Atlesbury HP22 5LL Editor Note: Mercedes A Class as cheap as chips - £40/week for a car with a Merc badge to slice the pedestrians with :) Thanks for letter, much appreciated. If "unconventional communication" means I do not slaver and lick ass, then I am pleased :) I try to treat customers like adults not idiots. Thanks Robert. - LingCustomer Letter: 955 / 998 Hi Ling,Just to let you know, I have found the whole process of leasing my Fiat Grande Punto very easy from start to finish. Delivery was excellent, too. Many thanks and I will be recommending you to my friends. Carl McMonagle 44 Meadow Side Road East Ardsley Wakefield WF3 2LZ Editor Note: Wow, Carl! My husband was born in Wakefield, I know East Ardsley well. I often visit Wrenthorpe. My service suited you well, I think, and you were very good with all the paperwork. Being from Yorkshire, you appreciated the cheap price, too! Hahaha. A brand new Grande Punto for less than £30 a week is a great deal, eh? - LingCustomer Letter: 954 / 998  Thanks Ling. The Merc C220 is a pleasure to drive and you are a pleasure to deal with. A1 service on delivery, excellent. Thanks again.Patrick Beach 4 Long Lane Stanwell Staines TW19 7AA Editor Note: Wow! A short but very sweet letter. i am always happy when I impress Mercedes customers. Lovely to deal with you, Patrick, enjoy the C220! - LingCustomer Letter: 953 / 998 We had a few issues bottoming out a quote mainly as we weren't sure what exact model, mileage and extras we wanted. It was been great to be dealing with a real person to grab a great lease deal. The prices are very competitive and the personal service has been great.Also, whilst it is a pain we value the lengths that LINGsCARS goes to, to prevent identity fraud. When our 3 year are up I'm sure we will be back for another car from you! Excellent delivery, the chap was very helpful dealing with post delivery queries. Marie Atkinson address withheld Sidcup DA15 *** Editor Note: Yes, Marie, I take many more measures than standard to avoid ID theft. I like to protect my customers. Yes, it is a pain sometimes, but would make it impossible for a thief. I have since added further online https server security to communications and documents. No one else in my industry seems to do this, or any of the stuff you know about that I cannot reveal here, it is a scandal. So pleased you are happy with the Grand Scenic, and my service, see you in three years! :) - LingCustomer Letter: 952 / 998  First class service, the SAAB Convertible is fantastic, the whole process went smoothly, I will use you again and recommend you to everybody I know. Excellent delivery by a friendly, gay, very nice man.Darren Cook 27 Brown Lodge Street Littleborough OL15 0EP Editor Note: Darren, I replied to you: Darren, was the delivery guy REALLY friendly and gay? Do you think he delivers all the SAAB Convertibles in case he meets a like minded customer? Should I warn people? :)... and you said...Now you mention it he did keep looking me up and down. He said that he delivered cars part time and that he was a fireman, he asked me if I wanted to feel the power in his hose !!!!!!... WOW! Any heterosexual males wanting a SAAB convertible, be warned! :) Gay customers, enjoy. I have since added a 3rd gender field to my online proposal form, hehehe; "transsexual". Enjoy the SAAB in the sunshine, in certain areas of town I suggest you keep the roof firmly shut, though. - Ling Customer Letter: 951 / 998  Fantastic service! Quick easy excellent price- no Citroen dealers or other lease companies could touch the price. Will definitely use you for all company requirements. Car was very dirty on arrival.Richard Maison Quires Ltd Unit 14 CR Bates Industrial Estate Wycombe Road Stokenchurch HP14 3PD Editor Note: Richard, I think the dirtyness was the weather, sorry. I do not give my suppliers budget for car washes. However, in your comments you said no one could touch my price. So... I agree it is a shame you had to wash the car, but, you have lots of cash (x 26 payments) in your pocket! I know which I would choose :) I achieve the prices by efficiency and not wasting money, so really on balance, I think you win. Hope you agree. Thanks for being a fantastic customer. You are Office Suppliers... I have given you hyperlink. At Quires you make offices run smoothly: you do everything from delivering a pack of pens to designing the best layout and installing office furniture. - LingCustomer Letter: 950 / 998 Great service from Ling, nothing too much trouble. Communication throughout the ordering process superb. I can't recommend LINGsCARS highly enough!Excellent delivery, it was a nice man who delivered my new Audi A3. Sara-Jane Johnson 7 St Helens Grove Monkston Milton Keynes MK10 9FG Editor Note: Audi A3s are great cars, everyone loves them. These were cheaper than equivalent VW Golfs! You are happy, Sara-Jane, and that means a lot to me. Thanks for sweet note. - LingCustomer Letter: 949 / 998  Over the last 3 years we have ordered 6 cars from Ling. The service has always been great even when we had a problem with the delivery date. She personally sorted it out with dealer. Great service. Many Thanks!Alison Brown Candystripe Inc 81 Stonegate Road Leeds LS6 4HZ Editor Note: Alison, yes you have had many cars :))) The problems with these Peugeot Tepees have been all Peugeot's own making and I have had several customers who had orders cancelled by Peugeot. It is said that Peugeot received a very large order from a London based taxi company for these cars, and ignored personal customers and diverted production to where the £££ was, a terrible thing to do to people who had ordered a car, but commercially profitable. Production slots were put back and back. However, thank God (if not thank Peugeot UK) you got your Tepee, a 9-seat car/minibus thing. Glad you are so pleased with it. It is true you have been a long-time customer (like Cressida below) and I hope this did not spoil your experience too much. I give a hyperlink to your FANTASTIC website where you say: "We present a new concept in childcare dedicated to children and parents. As a member of Candystripe you can expect to leave your children in a safe, clean and learning environment. Our staff will be knowledgeable and helpful." - LingCustomer Letter: 948 / 998 Eccentric Ling- you make us smile! You always go the "extra mile" Your service remains Second - to - None You make car leasing so much fun!! ps. My new Renault Grand Scenic arrived on time but dirty - delivered in the rain. Cressida Sadler Cressida's Secretarial Services Coral Cottage Silver St Besthorpe Attleborough NR17 2NY Editor Note: Cressida, hahahaha, that rain was an act of the God! I cannot help that, sorry :) This is now the 4th car you have had from me, since April 2004! You are a fantastic customer... you have had a Meriva, a Scenic, a Xsara Picasso and now a Grand Scenic. What a superstar, thanks. So happy you are pleased with my service :) - LingCustomer Letter: 947 / 998 Hi Ling,Thank you Ling. I am happy to say that all the hype about you is true. From the moment I stumbled across your website (and recognised you from Dragon’s Den) to the moment my Land Rover Freelander arrived it has been a pleasure doing business with you. I was already used to leasing, so when your quote came in I went to my current finance company and asked if they would match it. I was quite surprised that their very best quote was significantly higher and even more surprised when I later discovered that you use the same company. You managed to secure me an even better deal than they were willing to offer an existing customer. The other thing that impressed me about you is something that other people mention quite often on your website – how promptly you responded to my various queries and questions. In most cases you replied to my emails literally only a few minutes after I sent them, and always with a warm sense of humour. Your clear communication inspired my confidence. My wife’s old banger is on its last legs and needs replacing. After carefully looking at all the figures we decided to order her a car though you as well. She is part way through the ordering process now. I have no hesitation in recommending you to anyone considering leasing a car. Alex Gould Gould Training 25 St. Johns Court Beaumont Avenue St Albans AL1 4TS Editor Note: Alex, wow, what a letter! Thanks for taking the time and trouble to write me such a report and I am doing my best for your wife! Companies who take your training courses include Amgen, WS Atkins, Axa, BBC, BhS, Bosch, BP, BT, Burmah Castrol, Cargill, CarnaudMetalbox, GlaxoSmithKline, HJ Heinz, HSBC, ICI Paints, Iliffe News & Media Group, Johnson & Johnson, Kellogg, Kimberly-Clark, Merck Sharp & Dohme, Nestlé, Pepsico, Pfizer, Philips, The Prudential, RSPB, Schering HealthCare, Shell, John Sisk and Son, London Stock Exchange, Trinity Newspapers, UK Paper, Unilever Patents and Research Divisions, Willis Corroon, Zeneca. So... to receive this letter means a lot to me. Thanks for the kind words! - LingCustomer Letter: 946 / 998  From "old banger" to "shiny new van" in just a few easy steps.Great van and prompt delivery at the right price. Ling keeps you informed all the way and takes the stress out of vehicle leasing. On delivery, the dealer gave me the impression "he couldn't be bovvered" Tony Snailham QPD Fabrications Unit 2 Shelley Road Preston PR2 2DB Editor Note: Right, well, the curate egg. Thanks for the letter, Tony, glad you love your new Citroen Dispatch. I asked the dealer about this delivery, I let him respond in his own words (no offence, I think there was a mix up in intent, this dealer is usually a superstar)... DEALER: "I actually went with the delivery on this one, it was snowing at this end (quite deep at the top of "Windy Hill" on the M62 where you once parked the rocket launcher) and the gritters were out in force. The van was straight out of the valeting bay and delivered by one of our drivers, only about 50 miles, to your customer. Tony was concerned with trying to find a blemish on the van as he said you had him terrified about signing for something that he may be held responsible for. We told him that if he found any problems all he had to do was let us know, obviously he has taken this to mean that we were "not bovered" ... so it may be my fault for putting the willies up you, Tony, regarding the van condition. Hahahaha, SORRY! This dealer and I trust each other so much, he instantly responds when I tell him of any problems AFTER delivery. Hence, he does not insist on a full inspection on delivery :) Oooops. Hope this is OK. Tony, you are a very good customer and you have had several cars from me, it is good to say these things, the dealer will be more careful how he comes across.Below is an example of the stuff Tony makes and will be carrying in his new van.  - Ling Customer Letter: 945 / 998  Ling, I am more than happy to provide some feedback - I can honestly say that the whole "Ling" experience has been an absolute joy - always quick, clear, efficient and often hilarious (a crazy lady!!). I will never "buy" another car again and will definitely be back in 3-years. Excellent service, my new Citroen C5 VTR+ was delivered bang on time.Also, just to let you (and anyone else) know that the new shape C5 is superb - smooth, luxurious and economical (50mpg!). It looks amazing, too. Many thanks again for arranging it all, see you in 3-years. Paul Hay St Harmon Rhayader LD6 5LU Editor Note: Well, it is like supplying that bloody Jeremy Clarkson! You do a Top Gear road-test for me, in the letter :) Hahahaha, yes, these cars are great, but i had a big fight with Citroen about the way the market it as unmistakEably German, especially as they mis-spell it (IMHO) in their advertising. A much better bet though, than the latest Laguna. Renault are ashamed of putting a 1.5 diesel engine in it, they hide that fact! So pleased that you are happy, my Citroen dealers do a very good job! I also have support from Citroen UK. A good company! - LingCustomer Letter: 944 / 998  Great girl - great service!When another company let me down a telephone call to Ling brought an immediate response and her deal went through without any hassle and saved me money! Many thanks, Ling, and best wishes. Renault Clio was delivered spot on time and no hassle. Excellent. Peter Jeffery Hymax Golf Unit 9F Tanfield Lea North Industrial Estate, Stanley DH9 9UU Editor Note: Hymax Golf is the One Stop Shop for all your Golfing Promotional Merchandise plus Unique Golfing Gifts & Prizes. That's what it says on your website, Peter, so I repeat it for benefit of Google. Also hyperlink. This is Golf... the disease, I think :) Hahaha. You are quite local to me, in Co Durham. Maybe I will see you around. Thanks for kind letter, I do my best to help you. - LingCustomer Letter: 943 / 998 Great experience dealing with Ling for my new Nissan Qashqai. Excellent service and support throughout the process with a little fun and humour along the way. Excellent delivery, on time and the driver was very professional.Dennis D'Arcy Recognition Express 572-578 George Street Aberdeen AB25 3XU Editor Note: Dennis, I give you bloody hyperlink for such a nice letter. You were a great customer and I recommend your signs, even though you are so far North, I get a nosebleed just emailing you! Thanks for kind letter! Quashqai customers are always happy! - LingCustomer Letter: 942 / 998  My work friend said he didn't like your website, but now he wants to order from you. So, the website grows on you. I told him about your service, which is great, personal recommendations are better than any advertising - well done! Good delivery.PS. I love my new Alfa Romeo 159! Martin Barwise 100 Gladstone Way Hawarden CH5 3HF Editor Note: Those Alfas are really nice cars, shame about the dealers :) - thanks for the website comments. What I am trying to do is to polarise visitors, so, people who don't like my style won't deal with me. I'm glad your pal changed his mind :) Thanks for being a super customer, Martin! This is ANOTHER personal recommendation, hehehe. - LingCustomer Letter: 941 / 998 Don't be put off or fooled by the funny and busy website. Behind this image is some very honest and sound advice on leasing and the options available.I found the Citroen C4 Picasso I wanted at a very competitive price and the service, from my personal experience, was exceptional. The whole process was efficient and smooth with good security and quality control. It took just five weeks to complete and my shiny new car was delivered on time as agreed. Thoroughly recommended. Excellent delivery, everything went to plan, the car was well prepared. Mike Woodward 25 Birch Close South Ockendon RM15 6XD Editor Note: Mike, you are a local Government business manager. So, your kind words mean a lot to me. It is a very good analysis. My main thought is to let people have fun - getting a car should be fun! But also, the process needs to be perfectly managed and I try to do that. Sometimes I am let down by suppliers. But my Citroen suppliers are very good, so I get good results. Thaks for letter, enjoy the Picasso! - LingCustomer Letter: 940 / 998  Thanks Ling, Great service - the C4 |
