Nissan X-trail Lease delivered to Paul Tarbrooke in Frome

Posted on | September 18, 2009 | Comments Off

Visit my full letters page click here

I always ask my customers if they have comments about getting their new car. Really, I am looking for criticisms (so I can improve my service). However, customers like Paul Tarbrooke show that it is hard to generate real criticism. I can only improve if I know if anything is wrong. So, no thanks to Paul Tarbrooke

Paul says…
Ling, when I first saw your website I was inclined to look elsewhere. Only later did I come back due to some competitive prices. Once hooked, I was very happy with the order process and the whole transaction was quick and efficient on my X-Trail. I am delighted to recommend you but do worry you may miss customers because of the first impressions created by your site. Car delivered with a fault. PDI… what PDI?

Paul Tarbrooke
The Arches, High Street
Rode
Frome
BA11 6NZ

Editor Note: Grrrr, bloody Nissan dealer! You subsequently said: “Engine Management Light on. The error code was unknown to them, and the resolution was to “reprogram the system”; a process that took the best part of two hours. Apparently now the fault has been cleared – oh dear! Well, they claim it came on AFTER PDI, but this is just their view. So glad it got fixed straight away. I guess this can happen to any car. I made my feelings known to them, though. Apart from that, so happy you were happy with my service. Re the website – yes, it does polarise people, but hell – at least you don’t get bored! – Ling

Category: CHEAPEST CAR LEASE DEALS

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