Citroen Xsara Picasso Lease delivered to David Calvert in Leeds

Posted on | June 22, 2009 | Comments Off

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Customers often send me letters, I have 1330 in total! It keeps the postman busy. These letters are all hard copies, and none are invented. This one is from David Calvert

David says…
Car arrived on time this morning and is excellent – had a minor panic after they had left when I couldn’t find the jack but realised after reading the instruction manual that it is with the spare wheel under the car!

You were right about insurers, spent an hour on the phone trying to explain the concept of personal contract hire to a call-centre drone in India. They couldn’t understand how I could insure a car when I wasn’t the owner or the registered keeper – at one point he was convinced that because Citroen Contracts are the registered keeper they would take it back to their registered address every day! In the end I gave up and rang my girlfriends insurer, a small local one-man broker – who understood instantly and quoted me less than the insurance I’ve got with Norwich Union on my 15yr old Jeep!

Thank-you for an excellent service, I never thought the process of getting a new car could be so easy – and I still don’t know how you managed to quote less than not only all the major leasing companies, but cheaper than going direct to Citroen too – the only case I’ve ever come across of REDUCING cost by adding in a middle-man (woman!). Must be an ancient Chinese magic trick…. I hope all the Dragons are kicking themselves for not investing in you when they had the chance!

Anyway, thank-you once again, you can be sure I’ll be doing my best to recommend you to all my colleagues at work – and I’ll definitely be in contact in about 2 1/2 years to start looking for my next car – as will my girlfriend when hers expires at the same time.

David Calvert
29 The Green
Seacroft
Leeds
LS14 6JL

Editor Note: David, what a lovely comment, thanks. I have really enjoyed to deal with you. This supplier is very good these days, after a shaky start, I have trained them. I reduce the prices by ripping out all the showroom costs, the dealer has to pay a salesman for (small) volume. Plus I am harsh with the suppliers, trading volume for no doc fees, free delivery, ripping out the margin etc. And, I work on thin margins. Motor trade is terrible for adding costs to thin air. Bollocks to all that, you just want a car, not a load of fancy showrooms and men in suits, eh? – Ling

Category: CHEAPEST CAR LEASE DEALS

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