Samantha’s C2
Posted on | September 7, 2007 | Comments Off
Samantha says…
I had to wait quite a while for my car, but this was due to a strike at the Citroen factory (bloody French – Ling), and not down to Ling. Ling was very honest with me about how long it would be and didn’t fob me off saying “it won’t be long”.
Overall, I was very pleased with the way Ling dealt with the issue and the whole service, and have recommended Ling to friends.
Samantha Cowley
14 Lacemakers Court
Rushden
NN10 0UZ
Editor Note: Sam, you are so sweet because you had to wait a while for your car. Citroen UK were completely mixed up and confused, too. It was good of you to accept it wasn’t me. In China, the workers would be shot if they played these games:
Internal Citroen UK Memo: …(lists of chassis numbers – Ling)… “…As the above information is about as much use as a chocolate teapot (!!!) I will try and explain a little further… C2 and C3 (production – Ling) were originally delayed due to a factory strike. At first Paris so very kindly forgot to mention the strike (to Citroen UK – Ling) this threw out our computer systems and meant we were provided with inaccurate hand-over dates (from Citroen France to Citroen UK – Ling) and we were unaware of the inaccuracies. As a result some of the inaccurate dates were relayed to dealers. So; this is probably your first source of disinformation. Second, and most unlike the French (hehehe – Ling), another company – this time the one who provide the seats – went on strike. Hence delay number 2 and yet more confusion. The vehicles are most likely built, at least the majority, but they have not yet been assigned chassis as they have no seats!!! The good news is the seat company are no longer on strike. What would be really helpful to you now would be for me to provide a date when they will be with you, but unfortunately, we just do not know!! I have spoken to the supply manager responsible for C2 and he is unsure of how they are arranging the fitting of the seats to the cars i.e. what order they will be completed. The only communication from the factory is they’ll be up to speed by the end of the month. In best case scenario, as you have been given the first chassis, the rest should all follow relatively quickly, but we just do not know. The vehicles will not be with you for week beginning 13th as they will be hitting Calais first and then start their journey. When they will hit Calais is anybody’s guess. I know in total this e-mail has not been much help but we just can’t accurately predict a delivery date for these vehicles as yet. Hopefully, in a week or so, the situation will become clearer and then we may be of more use!!”
Hope you can see that when even the bloody factory or importer has no clue what is happening, sometimes I am slightly out of control on deliveries. You must be philosophical! These are only cars. No-one dies, it is not life and death. These are only metal boxes with wheels! – Ling
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